Written By: Samara
LY Lunch Sales: $1506
Projected Sales : $1760
TY Lunch Sales: $2033
+/- : +35% over LY & +273 over PS
Lunch Covers: 100
Avg PPA: $20.33
LY Dinner Sales: $4289
Projected Sales : N/A
TY Dinner Sales: $5069
+/- : 18% over LY
Dinner Covers: 197
Avg PPA: $25.73
Previous Days Labor: 15%
Previous Days Comps: 5.54%
Controllable Comps: 1.07%
Weather: On and off rainstorms
Special events?:
Any VIP's in?: Old John, Lauren (messy haired girl), Nathan, Lindsey Creel, Rachel & Carlos, Leslie, Daniel
Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Will (SA), Taylor (FR), John (H)
DINNER- Kelly, Grace, Lindsey, Cindy, Clair (CL), Hiroe (FR), John (SA), Chloe & Chelsea (H)
(I trained Chelsea on closing duties as well)
Flow of Business, Cuts and Ticket Times: Lunch was somewhere between slow and steady. Nothing noteworthy, just a smooth shift all around. I cut Kelly at 1, Grace at 1:30, and Lindsey at 1:45.
Dinner was steady. Both reservations flaked, so I can't wait to put the service charge into effect. Ended up seating a 5 top in the PR. Great hustle all night. Consistent wait up until 9:30. I cut Kelly and Lindsey at 9, and Grace at 9:30. No long ticket times or customer issue
Specials: Japanese Uni 12, Snow Crab 3
3 Staff members that stood out (why/how): Solid teamwork from everyone today, especially the servers who were doubles. I let them split the extra Soave bottle.
Comps& Void Detail:
-5 Promo Kome Bucks
-Training meals for Leary, Elizabeth, and Chelsea
-Employee Kome bucks from Josh
-Employee Day Off for Daniel
-Couple of voids for misrings and 86'd items
-Employee Kome Bucks from Josh
R&M needs:
86'd items/ need more:
Tuesday, May 31, 2016
Monday, May 30, 2016
Memorial Day- Monday 5/30/16
Written By: Samara
LY Lunch Sales: $1891
Projected Sales : $3160
TY Lunch Sales: 2200
+/- : +13% over LY & -$960 under PS
Lunch Covers: 134
Avg PPA: $16.54
LY Dinner Sales: $2968
Projected Sales : $6103
TY Dinner Sales: $5789
+/- : +96% over LY & -$314 under PS
Dinner Covers: 217
Avg PPA: $26.68
Previous Days Labor: 12%
Previous Days Comps: 3.25%
Controllable Comps: 1.71%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?: Memorial Day
Who worked: LUNCH- Kelly, Clair, Cindy, Johnny (CL), Hiroe (FR), Will (SA), Junko (H)
DINNER- Kelly, Clair, Leary, Grace, Camacho (CL), Maverick & Miriam (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. No customer issue. A couple of long ticket times from the sushi bar but no complaints. Small wait from 1pm-2pm. Maybe 3 or 4 parties waiting at a time. Lots of families of all generations. Cut Kelly at 2 and Clair at 2:30pm. Several tables walked in after that but Johnny and Cindy really held it down.
Dinner had a very strange flow. A rush of 6 or so tables right at open for happy hour. Then slow but steady. Whenever it seemed like we were going to fill up, it didn't. Very small wait of 15-20 minutes around 7:30pm. Then it seemed to die off again, so I took a risk and cut Kelly at 8:15. Of course, by 8:30, we were full and on a wait again. It was manageable with four. Cut Clair at 9 since her section was full. Sat the last table at 9:30.
I think we should discuss in the manager meeting what exactly Sushi Bar and Kitchen can and cannot order for makanai. It seems really unfair that it's ok to have modification when ordering kitchen food but is not equal when ordering from the sushi bar. I'm a big fan of fairness, so I'd like to open a dialogue about this.
Specials: Suzuki Carpaccio 2, Japanese Uni 5, Snow Crab 22
3 Staff members that stood out (why/how): Kumi was over an hour late today. I gave her a late doc write up.
Cindy, as mentioned above.
Taylor was very slow on the floor tonight. Typical Taylor. But then I caught him on his phone near the dishwasher and confiscated it. I guess he's having housing issues but was pretty snippy with me when I tried to talk to him. I explained that if it's an emergency, it's OK that he come to the MOD and ask to use his phone. I gave him a warning.
Grace was visibly frazzled when she was double sat--really, two tables sat 5 minutes apart from each other. She came back to the server station to make the first table's drinks and when she realized she had been sat again, decided the delegate setting up the table to Kelly. In my opinion, I think she could have quickly greeted the second table but I am glad she was able to express what she needed at the time...instead of freaking out. I'm chalking this up to her working two jobs now.
Any VIP's in? James & Ingrid, David & Ransom, Chelsea for her birthday, Craig from Bistro Vinosh
Comps& Void Detail:
-Employee Day off from Chelsea
-Employee Kome Bucks from Chelsea
-3 birthday desserts
-5 SIN
-2 Promo Kome Bucks
-A few misrings
R&M needs: I've heard a couple reports from the kitchen that our mouse problem is growing. There is a giant, gaping hole right next to the one that was recently caulked. Kumi told me the other day she found mouse droppings on our towels.
86'd items/ need more: A bunch of alcohol but I guess we're getting all of the new stuff in for the beverage menu launch on June 1st??
LY Lunch Sales: $1891
Projected Sales : $3160
TY Lunch Sales: 2200
+/- : +13% over LY & -$960 under PS
Lunch Covers: 134
Avg PPA: $16.54
LY Dinner Sales: $2968
Projected Sales : $6103
TY Dinner Sales: $5789
+/- : +96% over LY & -$314 under PS
Dinner Covers: 217
Avg PPA: $26.68
Previous Days Labor: 12%
Previous Days Comps: 3.25%
Controllable Comps: 1.71%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?: Memorial Day
Who worked: LUNCH- Kelly, Clair, Cindy, Johnny (CL), Hiroe (FR), Will (SA), Junko (H)
DINNER- Kelly, Clair, Leary, Grace, Camacho (CL), Maverick & Miriam (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. No customer issue. A couple of long ticket times from the sushi bar but no complaints. Small wait from 1pm-2pm. Maybe 3 or 4 parties waiting at a time. Lots of families of all generations. Cut Kelly at 2 and Clair at 2:30pm. Several tables walked in after that but Johnny and Cindy really held it down.
Dinner had a very strange flow. A rush of 6 or so tables right at open for happy hour. Then slow but steady. Whenever it seemed like we were going to fill up, it didn't. Very small wait of 15-20 minutes around 7:30pm. Then it seemed to die off again, so I took a risk and cut Kelly at 8:15. Of course, by 8:30, we were full and on a wait again. It was manageable with four. Cut Clair at 9 since her section was full. Sat the last table at 9:30.
I think we should discuss in the manager meeting what exactly Sushi Bar and Kitchen can and cannot order for makanai. It seems really unfair that it's ok to have modification when ordering kitchen food but is not equal when ordering from the sushi bar. I'm a big fan of fairness, so I'd like to open a dialogue about this.
Specials: Suzuki Carpaccio 2, Japanese Uni 5, Snow Crab 22
3 Staff members that stood out (why/how): Kumi was over an hour late today. I gave her a late doc write up.
Cindy, as mentioned above.
Taylor was very slow on the floor tonight. Typical Taylor. But then I caught him on his phone near the dishwasher and confiscated it. I guess he's having housing issues but was pretty snippy with me when I tried to talk to him. I explained that if it's an emergency, it's OK that he come to the MOD and ask to use his phone. I gave him a warning.
Grace was visibly frazzled when she was double sat--really, two tables sat 5 minutes apart from each other. She came back to the server station to make the first table's drinks and when she realized she had been sat again, decided the delegate setting up the table to Kelly. In my opinion, I think she could have quickly greeted the second table but I am glad she was able to express what she needed at the time...instead of freaking out. I'm chalking this up to her working two jobs now.
Any VIP's in? James & Ingrid, David & Ransom, Chelsea for her birthday, Craig from Bistro Vinosh
Comps& Void Detail:
-Employee Day off from Chelsea
-Employee Kome Bucks from Chelsea
-3 birthday desserts
-5 SIN
-2 Promo Kome Bucks
-A few misrings
R&M needs: I've heard a couple reports from the kitchen that our mouse problem is growing. There is a giant, gaping hole right next to the one that was recently caulked. Kumi told me the other day she found mouse droppings on our towels.
86'd items/ need more: A bunch of alcohol but I guess we're getting all of the new stuff in for the beverage menu launch on June 1st??
Sunday, May 29, 2016
Sunday PM 5/29/16
Written By: Samara
LY Dinner Sales: $5254
Projected Sales : $7018
TY Dinner Sales: $6749
+/- : 29% over LY & -$269 under PS
Dinner Covers: 233
Avg PPA: $28.97
Weather: 77 and cool
Special events?: Memorial Day wknd
Who worked: Camacho, Grace, Leary, Lindsey, Clair (CL), Chelsea & John (H), Hiroe (FR), William (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open, per usual Sunday. On a wait by 6pm, which did not stop until 9:50pm. Wait time stayed at about 45 minutes - 1 hour practically all night. No customer issues. Rolls were getting up to 30 minutes around 9:00 but everyone on the sushi bar chipped into push out tickets until close. I didn't cut a single person because it was so busy.
It's getting to be that season again where we need a water station for the patio!
Specials:
3 Staff members that stood out (why/how): I was going to praise Will for his speediness and efficiency. That is, until around 9:30 when a tray that he had sitting on a chair got bumped by the table behind him, breaking multiple plates and glassware. It really wasn't his fault, but I suggested that he put the tray on the table, which is sturdier, than the chair from now on.
John still needs to work on brushing off difficult situations. Had 2 3-tops and 2 4-tops go over their time by 10-15 minutes and he pretty much left it up to me to pick up the pieces and do damage control. He then got defensive/shut down when I tried to discuss it with him.
Any VIP's in? George Washington, Elizabeth
Comps& Void Detail:
-1 Promo Kome Bucks
-Employee Day off for Elizabeth
-Manager Comp. Bottle of Prosecco
-A few voids for misrings and 86'd items
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5254
Projected Sales : $7018
TY Dinner Sales: $6749
+/- : 29% over LY & -$269 under PS
Dinner Covers: 233
Avg PPA: $28.97
Weather: 77 and cool
Special events?: Memorial Day wknd
Who worked: Camacho, Grace, Leary, Lindsey, Clair (CL), Chelsea & John (H), Hiroe (FR), William (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open, per usual Sunday. On a wait by 6pm, which did not stop until 9:50pm. Wait time stayed at about 45 minutes - 1 hour practically all night. No customer issues. Rolls were getting up to 30 minutes around 9:00 but everyone on the sushi bar chipped into push out tickets until close. I didn't cut a single person because it was so busy.
It's getting to be that season again where we need a water station for the patio!
Specials:
3 Staff members that stood out (why/how): I was going to praise Will for his speediness and efficiency. That is, until around 9:30 when a tray that he had sitting on a chair got bumped by the table behind him, breaking multiple plates and glassware. It really wasn't his fault, but I suggested that he put the tray on the table, which is sturdier, than the chair from now on.
John still needs to work on brushing off difficult situations. Had 2 3-tops and 2 4-tops go over their time by 10-15 minutes and he pretty much left it up to me to pick up the pieces and do damage control. He then got defensive/shut down when I tried to discuss it with him.
Any VIP's in? George Washington, Elizabeth
Comps& Void Detail:
-1 Promo Kome Bucks
-Employee Day off for Elizabeth
-Manager Comp. Bottle of Prosecco
-A few voids for misrings and 86'd items
R&M needs:
86'd items/ need more:
Sunday AM 5.29.16
Written By: Elizabeth
LY Lunch Sales: $2314
Projected Sales : $3196
TY Lunch Sales: $2822
+/- : +22% LY and -$374 PS
Lunch Covers: 158
Avg PPA: $17.86
Previous Days Labor: 12%
Previous Days Comps: 4.14%
Controllable Comps: Sit down for this one...21.91%. For obvious reasons.
Weather: Humid and warm. but not raining. Sunny.
Special events?: Memorial day Weekend.
Who worked: Sayo, Grace, Cindy, Camacho CL. Chloe Host, Maverick SA, Grant FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch, as expected. Got hit around noon. Had several large parties walking in today, but spaced out enough that we were able to put two in the party room, and then sat the third in the dining room. Everyone had a good move and hustle to them. And considering the rather green support staff we had on, I was very happy with all of their performances. Grant is a GREAT food runner. I feel like he is much better than Taylor too. We were on a consistant 20 minute wait from around 12-2, and then it tapered off a little after 2pm. I cut Grace at 2:15 when we sat a 6 top at B3/4 and then went 2 on at 2:30 with just Cindy and Camacho. I don't think any more tables came in after that, though.
A few things I noticed with the new Sushi prep people (Mr.Tran & Kumi), was that they weren't utilizing the sushi prep area.
Mr.Tran was making sushi rice on the ice cream dessert freezer and then it sat there, with the rice warmer sitting on top of the dirty rocks and sake glasses, which was also in the way of us bussing tables. I left it for a minute but then once I noticed he wasn't coming back I asked Toshi to have him remove it.
Same with Kumi- she was in the rice area in the kitchen making go go sauce during our rush, and it became very tight back there getting soup, rice and pickles. She said she was making it there because all of the stuff was there. I asked if she could move to the sushi prep area of the back prep area, so she moved to the back prep area. But just something for them to keep in mind when prepping during service.
Also, not to pick on the sushi bar folks, but Consolidating dishes- sushi bar tends to put their bulky items up top, disrupting the flow of dishes from the dining room, which also creates a bit of a back up from the dishwasher, especially at the end of service when dishes tend to pile up from everyone
3 Staff members that stood out (why/how):
-Maverick was doing a great job bussing today. He seemed really on top of it and everywhere at once!
-Cindy was the back A's and handled the section beautifully. Had to remind her that when delivering sushi lunches, the nigiri pieces go in front of the guest.
Any VIP's in?
Kenny,
Susan and Jason (they're going out of town and won't be back until next week so they had to get their fix!)
Pilot & wife
An Asian couple with a small child, his name is Kenny. I don't know her name. but I've seen them multiple times.
Comps& Void Detail:
Kitchen error: Takoyaki, there was a hair in S3's.
Kome Bucks from the Pilot
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2314
Projected Sales : $3196
TY Lunch Sales: $2822
+/- : +22% LY and -$374 PS
Lunch Covers: 158
Avg PPA: $17.86
Previous Days Labor: 12%
Previous Days Comps: 4.14%
Controllable Comps: Sit down for this one...21.91%. For obvious reasons.
Weather: Humid and warm. but not raining. Sunny.
Special events?: Memorial day Weekend.
Who worked: Sayo, Grace, Cindy, Camacho CL. Chloe Host, Maverick SA, Grant FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch, as expected. Got hit around noon. Had several large parties walking in today, but spaced out enough that we were able to put two in the party room, and then sat the third in the dining room. Everyone had a good move and hustle to them. And considering the rather green support staff we had on, I was very happy with all of their performances. Grant is a GREAT food runner. I feel like he is much better than Taylor too. We were on a consistant 20 minute wait from around 12-2, and then it tapered off a little after 2pm. I cut Grace at 2:15 when we sat a 6 top at B3/4 and then went 2 on at 2:30 with just Cindy and Camacho. I don't think any more tables came in after that, though.
A few things I noticed with the new Sushi prep people (Mr.Tran & Kumi), was that they weren't utilizing the sushi prep area.
Mr.Tran was making sushi rice on the ice cream dessert freezer and then it sat there, with the rice warmer sitting on top of the dirty rocks and sake glasses, which was also in the way of us bussing tables. I left it for a minute but then once I noticed he wasn't coming back I asked Toshi to have him remove it.
Same with Kumi- she was in the rice area in the kitchen making go go sauce during our rush, and it became very tight back there getting soup, rice and pickles. She said she was making it there because all of the stuff was there. I asked if she could move to the sushi prep area of the back prep area, so she moved to the back prep area. But just something for them to keep in mind when prepping during service.
Also, not to pick on the sushi bar folks, but Consolidating dishes- sushi bar tends to put their bulky items up top, disrupting the flow of dishes from the dining room, which also creates a bit of a back up from the dishwasher, especially at the end of service when dishes tend to pile up from everyone
3 Staff members that stood out (why/how):
-Maverick was doing a great job bussing today. He seemed really on top of it and everywhere at once!
-Cindy was the back A's and handled the section beautifully. Had to remind her that when delivering sushi lunches, the nigiri pieces go in front of the guest.
Any VIP's in?
Kenny,
Susan and Jason (they're going out of town and won't be back until next week so they had to get their fix!)
Pilot & wife
An Asian couple with a small child, his name is Kenny. I don't know her name. but I've seen them multiple times.
Comps& Void Detail:
Kitchen error: Takoyaki, there was a hair in S3's.
Kome Bucks from the Pilot
R&M needs:
86'd items/ need more:
Saturday PM 5.28.16
Written By: Elizabeth
LY Dinner Sales: $6753
Projected Sales : $7685
TY Dinner Sales: $8581
+/- : +27% over LY and +$896 PS
Dinner Covers: 280!!
Avg PPA: $30.65
Weather: Humid and warm, in the high 80s,then some thunder and rain at night.
Special events?: Mem Day Wknd
Who worked: Leary, Kelly, Sayo, Camacho, Dusten CL. Miriam/Chloe Host, Kaori SA, Hiroe FR, Lindsey CT....that's sort of how it went at first.
Flow of Business, Cuts and Ticket Times:
Started strong, as per usual on Saturday. On a wait by 5:30 and didn't come off the wait until 10:45!! So we were busy, to say the least. We were all a rockin and a rollin until around 6:30, Kelly dropped two sake glasses by B6, and a piece fell in the girls sandal. I went over with a dustpan to clean it up, and Kelly put some of the large pieces on her tray, then went to do something, and held the tray of BROKEN GLASS above the girl's head. I immediately went for the tray and grabbed it from Kelly. I tried to get all the glass up off the floor, the woman wasn't too upset about it, but I told her if they needed anything to let me know, and then I introduced myself (as I do when ever any guest is upset or the instance warrants it) but I guess later on in their meal, Kelly spilled some beer in her purse accidentally (or something to that affect, Kelly doesn't recall doing so) The woman came up to me after Kelly dropped the check and told me that all of these things were a little discouraging to her, and that she wasn't one to complain, but after the beer spilled in her purse, that was kind of the last straw. I took the bottle of dreamy clouds off their check for them and went back over with Kome Bucks and to make sure everything was okay. Turns out, the beer incident happened after the breaking of the glass happened. So I ended up comping a few more items off their check. It's hard to swallow for sure. I comp'd $78 off their check (they had already spent over $200 for the both of them). When I talked to them they had said that Kelly told them that she was tired from working 2 doubles in a row. I apologized to them for her having been that candid with them. But if they were seeing this, and she was making these kinds of mistakes, I felt it best to send her home.
So after that incident, I pulled her aside and told her that I was going to send her home. I wasn't mad at her and I didn't raise my voice or talk down to her about it. I explained to her that she's not being her best self right now, and she needs to go home and regroup. I asked her if she was working 2 doubles in a row and if she picked that up. She said no, she wasn't, but she was just tired. She then kept saying "I feel fine, it's just my brain isn't working" to which I reminded her that the brain controls her actions. We had a good 5 minute chat about it. She felt bad, like she had done something wrong. I tried to explain to her that if she doesn't take care of herself, it's going to show in her work.
That being said, I transitioned Lindsey to the back B's, and had Miriam cocktail, while I hosted with Chloe. It was a little bit of a rough transition, but in the end it all worked out for the best. Miriam got a taste of cocktailing, and I got to work one on one with Chloe. She had over quoted some tables so I was able to help quote more accurate times and work with her to keep her organized at the host stand.
The night felt a little hectic at times, especially because we had a 9 top walk in at 9:30 and parties continued to walk in well after 10pm. when, usually, we are use to it dying down. But the whole team powered through and we sat the last party at 10:45. The only cut I made was Lindsey at 10pm. I also gave her Kome bucks and bought her a glass of wine for being a super duper helper (she picked up Cindy's cocktail shift since it was her birthday, and then took on Kellys section. All this after working lunch already)
3 Staff members that stood out (why/how):
I think all I talked about in the notes was staff.
Any VIP's in?
Samara and her friend Tiara (?)
Ben my broker
Sophia or something, I'm drawing a blank o her name.
Comps& Void Detail:
FNF for Ben (only did his girls Ramunes 100%)
Emp Day off for Samara
$80 Recovery
voided 9 hama-toro, she meant Salmon. She's a regular, so I let her keep some on us as a gift. Camacho read back the card but she just agreed, and told me that's exactly what happened too. So not exactly in our control.
Kome Bucks from several tables
Guest changed mind on 2 orders of Tori Teba. Hiroe brought them to the table and they said "oh we meant the kara age, we don't want these". Sort of uncontrollable in that respect, since Sayo did repeat it back to them.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6753
Projected Sales : $7685
TY Dinner Sales: $8581
+/- : +27% over LY and +$896 PS
Dinner Covers: 280!!
Avg PPA: $30.65
Weather: Humid and warm, in the high 80s,then some thunder and rain at night.
Special events?: Mem Day Wknd
Who worked: Leary, Kelly, Sayo, Camacho, Dusten CL. Miriam/Chloe Host, Kaori SA, Hiroe FR, Lindsey CT....that's sort of how it went at first.
Flow of Business, Cuts and Ticket Times:
Started strong, as per usual on Saturday. On a wait by 5:30 and didn't come off the wait until 10:45!! So we were busy, to say the least. We were all a rockin and a rollin until around 6:30, Kelly dropped two sake glasses by B6, and a piece fell in the girls sandal. I went over with a dustpan to clean it up, and Kelly put some of the large pieces on her tray, then went to do something, and held the tray of BROKEN GLASS above the girl's head. I immediately went for the tray and grabbed it from Kelly. I tried to get all the glass up off the floor, the woman wasn't too upset about it, but I told her if they needed anything to let me know, and then I introduced myself (as I do when ever any guest is upset or the instance warrants it) but I guess later on in their meal, Kelly spilled some beer in her purse accidentally (or something to that affect, Kelly doesn't recall doing so) The woman came up to me after Kelly dropped the check and told me that all of these things were a little discouraging to her, and that she wasn't one to complain, but after the beer spilled in her purse, that was kind of the last straw. I took the bottle of dreamy clouds off their check for them and went back over with Kome Bucks and to make sure everything was okay. Turns out, the beer incident happened after the breaking of the glass happened. So I ended up comping a few more items off their check. It's hard to swallow for sure. I comp'd $78 off their check (they had already spent over $200 for the both of them). When I talked to them they had said that Kelly told them that she was tired from working 2 doubles in a row. I apologized to them for her having been that candid with them. But if they were seeing this, and she was making these kinds of mistakes, I felt it best to send her home.
So after that incident, I pulled her aside and told her that I was going to send her home. I wasn't mad at her and I didn't raise my voice or talk down to her about it. I explained to her that she's not being her best self right now, and she needs to go home and regroup. I asked her if she was working 2 doubles in a row and if she picked that up. She said no, she wasn't, but she was just tired. She then kept saying "I feel fine, it's just my brain isn't working" to which I reminded her that the brain controls her actions. We had a good 5 minute chat about it. She felt bad, like she had done something wrong. I tried to explain to her that if she doesn't take care of herself, it's going to show in her work.
That being said, I transitioned Lindsey to the back B's, and had Miriam cocktail, while I hosted with Chloe. It was a little bit of a rough transition, but in the end it all worked out for the best. Miriam got a taste of cocktailing, and I got to work one on one with Chloe. She had over quoted some tables so I was able to help quote more accurate times and work with her to keep her organized at the host stand.
The night felt a little hectic at times, especially because we had a 9 top walk in at 9:30 and parties continued to walk in well after 10pm. when, usually, we are use to it dying down. But the whole team powered through and we sat the last party at 10:45. The only cut I made was Lindsey at 10pm. I also gave her Kome bucks and bought her a glass of wine for being a super duper helper (she picked up Cindy's cocktail shift since it was her birthday, and then took on Kellys section. All this after working lunch already)
3 Staff members that stood out (why/how):
I think all I talked about in the notes was staff.
Any VIP's in?
Samara and her friend Tiara (?)
Ben my broker
Sophia or something, I'm drawing a blank o her name.
Comps& Void Detail:
FNF for Ben (only did his girls Ramunes 100%)
Emp Day off for Samara
$80 Recovery
voided 9 hama-toro, she meant Salmon. She's a regular, so I let her keep some on us as a gift. Camacho read back the card but she just agreed, and told me that's exactly what happened too. So not exactly in our control.
Kome Bucks from several tables
Guest changed mind on 2 orders of Tori Teba. Hiroe brought them to the table and they said "oh we meant the kara age, we don't want these". Sort of uncontrollable in that respect, since Sayo did repeat it back to them.
R&M needs:
86'd items/ need more:
Saturday, May 28, 2016
Saturday AM 5/28/16
Written By: Samara
LY Lunch Sales: $2504
Projected Sales : $3162
TY Lunch Sales: $2234
+/- : -11% under LY & -$928 under PS
Lunch Covers: 144
Avg PPA: $15.51 (yuck)
Previous Days Labor: 10%
Previous Days Comps: 2.46%
Controllable Comps: 1.71%
Weather: 80's and sunny
Special events?: Memorial Day weekend
Who worked: Kelly, Lindsey, Sophia, Johnny (CL), John (H)
Flow of Business, Cuts and Ticket Times: Dreadfully slow lunch. Memorial Day weekend where everyone is out of town, at the beach, BBQing, or camping. Never filled up or on a wait. Lots of phone calls inquiring about dinner tonight. I would have cut Kelly sooner but I was waiting for a rush which never came. Cut Kelly at 2, Lindsey at 2:30, and Sophia at 2:40.
Taylor mixed up an ebi fry and a shrimp tempura, by dropping them off to the wrong tables. I had them remake the ebi and comped 50% and I made him take the mistake as his lunch.
Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with.
Woman at S12 complained that a piece of her chicken katsu was burned. Comped 25% recovery
Specials:
3 Staff members that stood out (why/how): Taylor (mentioned above)
John is great at hosting and the best/loudest at Irrashamase! Still finessing his phone skills and articulation...
Kelly cut her work shirt so heavily that it resembled a bib, with the sides AND front of her bra on painfully visible display. I told her it didn't meet the standards of what is work appropriate. She questioned my opinion, stating that other servers are equally creative with their work shirts. She has a good point but she's also missing the point, so I'm reformatting the dress code so there's less of a grey area. I sent out a message to the ladies.
Any VIP's in? The guy that bought a $1500 gift card around the holidays
Comps& Void Detail:
-50% recovery Ebi fry
-25% recovery burned Chicken Katsu
-Void Amazu Chicken. Guest Changed Mind.
-Couple of drink misrings
-Holiday Promo Kome bucks (I wonder how many that guy has left???)
-Employee Kome bucks from Lindsey
R&M needs:
86'd items/ need more: Need new mats for the server station and maybe...sushi bar? They're looking pretty tattered.
LY Lunch Sales: $2504
Projected Sales : $3162
TY Lunch Sales: $2234
+/- : -11% under LY & -$928 under PS
Lunch Covers: 144
Avg PPA: $15.51 (yuck)
Previous Days Labor: 10%
Previous Days Comps: 2.46%
Controllable Comps: 1.71%
Weather: 80's and sunny
Special events?: Memorial Day weekend
Who worked: Kelly, Lindsey, Sophia, Johnny (CL), John (H)
Flow of Business, Cuts and Ticket Times: Dreadfully slow lunch. Memorial Day weekend where everyone is out of town, at the beach, BBQing, or camping. Never filled up or on a wait. Lots of phone calls inquiring about dinner tonight. I would have cut Kelly sooner but I was waiting for a rush which never came. Cut Kelly at 2, Lindsey at 2:30, and Sophia at 2:40.
Taylor mixed up an ebi fry and a shrimp tempura, by dropping them off to the wrong tables. I had them remake the ebi and comped 50% and I made him take the mistake as his lunch.
Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with.
Woman at S12 complained that a piece of her chicken katsu was burned. Comped 25% recovery
Specials:
3 Staff members that stood out (why/how): Taylor (mentioned above)
John is great at hosting and the best/loudest at Irrashamase! Still finessing his phone skills and articulation...
Kelly cut her work shirt so heavily that it resembled a bib, with the sides AND front of her bra on painfully visible display. I told her it didn't meet the standards of what is work appropriate. She questioned my opinion, stating that other servers are equally creative with their work shirts. She has a good point but she's also missing the point, so I'm reformatting the dress code so there's less of a grey area. I sent out a message to the ladies.
Any VIP's in? The guy that bought a $1500 gift card around the holidays
Comps& Void Detail:
-50% recovery Ebi fry
-25% recovery burned Chicken Katsu
-Void Amazu Chicken. Guest Changed Mind.
-Couple of drink misrings
-Holiday Promo Kome bucks (I wonder how many that guy has left???)
-Employee Kome bucks from Lindsey
R&M needs:
86'd items/ need more: Need new mats for the server station and maybe...sushi bar? They're looking pretty tattered.
Friday, May 27, 2016
Friday 5.27.16
Written By: Elizabeth (Chelsea oversaw the PM notes too!)
LY Lunch Sales: $2199
Projected Sales : $2375
TY Lunch Sales: $2973
+/- : +35% over LY sales, +$598 over PS
Lunch Covers: 173
Avg PPA: $17.18
LY Dinner Sales: $6902
Projected Sales : $7685
TY Dinner Sales: $8151
+/- : +18% LY and +$466 PS
Dinner Covers: 260
Avg PPA: $31.35
Previous Days Labor: 19%
Previous Days Comps: 4.04%
Controllable Comps: 4.12%
Weather: Light rain earlier in the day, then it cleared up really nicely. Probably in the mid 70s at night. Almost chilly. Is it May?
Special events?: Start of Memorial day Weekend.
P.S- I heard that Uchi and Uchiko are closed on Monday for Memorial Day, so expect a VERY busy day!
Who worked:
Lunch: Clair CL. Grace, Kelly & Sayo. Taylor FR, Will SA, John & Chloe Hosted
Dinner: Dusten CL, Camacho, Johnny, Lindsey, Sophia, John SA, Taylor FR, Chelsea & Grant Hosted, Cindy CT.
Flow of Business, Cuts and Ticket Times:
Lunch: Busy from go. I jumped back in the kitchen to expo during the first 2 hours of lunch to keep the guys on track. They were getting killed and it was just Joe and Daniel. It will be really nice when we have a kitchen manager to be the expo on these busy Friday lunches. Had a long Camembert dessert due to a lost ticket. And then I took 20% off of two sushi lunches for S6-7. Two girls were waiting on their sushi lunches and their friend was almost finished his Bento. The sushi lunches were sitting on the top of the Ichiban station and the girls were eyeing it, eyeing Clair and eyeing me. I asked Take if he could give them the lunches without the Unagi (which is what we were waiting on) but instead he took them off the ichiban station and told me they would be ready in just a minute. Once he finished putting it together, he put them on the sushi expo line and I ran them to the ladies. When I dropped them, they asked why I had told him to take the lunches down. I clarified that I asked him to give them the lunches without the unagi since that was what was holding everything up. They seemed to understand at that point, but I still wanted to do something special for them so I took 20% off their lunches for the long ticket time.
Lunch slowed down around 1:45, so I didn't make any cuts until close. I think I had Clair pick up 2 additional tables at around 5 til close. But that was it.
Just something to note: I ordered a kids ramen for lunch and the noodles were rather gummy. It was probably just because the water needed to be changed out and it was at the end of the shift, but just having to note it.
Dinner: Started strong as usual on a Friday. Went on a wait around 6. It was full but a steady flux. The height of the wait got to an hour and 15 minutes, but only a few groups waited that long. After 9pm it became total date night and we only had 2 tops coming in. We had one 5 top come in and we were able to seat them in the PR. But other than that it was a smooth night. Chelsea ran the board and Grant did a great job as the gopher- a great team!
Died down around 10:15, and I don't think another table walked in after 10:20. Cut down to 2 on at 10:30, but alas, no other tables arrived. Floated into a smooth close.
Specials:
Japanese Uni 15
Tsubugai 8
Snow Crab 9
3 Staff members that stood out (why/how):
-So it was nice to have two hosts on at lunch today, however it was two very green hosts: John and Chloe. So it became a little Chaotic at the host stand especially since we were on a pretty big wait for lunch. Just FYI
-Kelly got a bit frazzled at lunch with it being so busy and getting double sat. Both Sayo and Grace were feeling a little off as well, which lent to the entire mood at lunch.
Any VIP's in?
Susan and Husband Jason (? Not the turtle guy...but yes the turtle guy)
At lunch Rob was in as usual
Comps& Void Detail:
Just the one I mentioned above for Kitchen error on the sushi bar.
R&M needs:
So in previous notes, there has been mention of either a sushi bar sink clogging or a leak behind the iced tea machine and I can assure everyone it is neither. Well, the sushi bar sink might over flow, but the draino I bought should take care of that. But the REAL culprit of what all that water/really bad smell is is because of....Gravity!
Let me preface with this: I cleaned that entire area as service started. First by sopping up the water, but mostly by sopping up black gunk. It could only be likened to an oil spill in the gulf. It wreaked. It smelled awful. I sanitized it with bleach and before we knew it it was dry and clean. Then, Spencer spilled a sani bucket on the floor at zero-ban. And he went to grab a mop and mop up the water that seemed to only be by the sushi prep sink and his station. However I called him over to the service station to show him that any water that leaks from sushi bar (spilled sani, or box of fish sitting on the floor with ice melting out of it) drains over to the iced tea/beverage cooler and pools there. THAT is where the water is coming from. No leak here. So what I ask is that sushi bar be conscious of the liquids they have, be it melting ice from raw fish, or overflow water from the prep sink, because it ultimately becomes the servers responsibility to clean. I also ask that the servers be concious of any water that comes from the glass rack ice bin area. I put down towels and didn't have any other problems all night. so Keep an eye.
86'd items/ need more:
Whoever is doing the Sysco order this week please order more white sugar, we are OUT. Thanks :)
Also...
Here are things we need- please respond if you can get any of them:
-Wood Glue (I think Dusten has this one)
-Demi-tas spoons for soft serve and tuna poke. Can get them from Rest Depot or Ace Mart
-Pint Glasses (same as above)
-Wine Glasses ( Ace mart)
- Two Yellow Flood lights for the back kitchen door
LY Lunch Sales: $2199
Projected Sales : $2375
TY Lunch Sales: $2973
+/- : +35% over LY sales, +$598 over PS
Lunch Covers: 173
Avg PPA: $17.18
LY Dinner Sales: $6902
Projected Sales : $7685
TY Dinner Sales: $8151
+/- : +18% LY and +$466 PS
Dinner Covers: 260
Avg PPA: $31.35
Previous Days Labor: 19%
Previous Days Comps: 4.04%
Controllable Comps: 4.12%
Weather: Light rain earlier in the day, then it cleared up really nicely. Probably in the mid 70s at night. Almost chilly. Is it May?
Special events?: Start of Memorial day Weekend.
P.S- I heard that Uchi and Uchiko are closed on Monday for Memorial Day, so expect a VERY busy day!
Who worked:
Lunch: Clair CL. Grace, Kelly & Sayo. Taylor FR, Will SA, John & Chloe Hosted
Dinner: Dusten CL, Camacho, Johnny, Lindsey, Sophia, John SA, Taylor FR, Chelsea & Grant Hosted, Cindy CT.
Flow of Business, Cuts and Ticket Times:
Lunch: Busy from go. I jumped back in the kitchen to expo during the first 2 hours of lunch to keep the guys on track. They were getting killed and it was just Joe and Daniel. It will be really nice when we have a kitchen manager to be the expo on these busy Friday lunches. Had a long Camembert dessert due to a lost ticket. And then I took 20% off of two sushi lunches for S6-7. Two girls were waiting on their sushi lunches and their friend was almost finished his Bento. The sushi lunches were sitting on the top of the Ichiban station and the girls were eyeing it, eyeing Clair and eyeing me. I asked Take if he could give them the lunches without the Unagi (which is what we were waiting on) but instead he took them off the ichiban station and told me they would be ready in just a minute. Once he finished putting it together, he put them on the sushi expo line and I ran them to the ladies. When I dropped them, they asked why I had told him to take the lunches down. I clarified that I asked him to give them the lunches without the unagi since that was what was holding everything up. They seemed to understand at that point, but I still wanted to do something special for them so I took 20% off their lunches for the long ticket time.
Lunch slowed down around 1:45, so I didn't make any cuts until close. I think I had Clair pick up 2 additional tables at around 5 til close. But that was it.
Just something to note: I ordered a kids ramen for lunch and the noodles were rather gummy. It was probably just because the water needed to be changed out and it was at the end of the shift, but just having to note it.
Dinner: Started strong as usual on a Friday. Went on a wait around 6. It was full but a steady flux. The height of the wait got to an hour and 15 minutes, but only a few groups waited that long. After 9pm it became total date night and we only had 2 tops coming in. We had one 5 top come in and we were able to seat them in the PR. But other than that it was a smooth night. Chelsea ran the board and Grant did a great job as the gopher- a great team!
Died down around 10:15, and I don't think another table walked in after 10:20. Cut down to 2 on at 10:30, but alas, no other tables arrived. Floated into a smooth close.
Specials:
Japanese Uni 15
Tsubugai 8
Snow Crab 9
3 Staff members that stood out (why/how):
-So it was nice to have two hosts on at lunch today, however it was two very green hosts: John and Chloe. So it became a little Chaotic at the host stand especially since we were on a pretty big wait for lunch. Just FYI
-Kelly got a bit frazzled at lunch with it being so busy and getting double sat. Both Sayo and Grace were feeling a little off as well, which lent to the entire mood at lunch.
Any VIP's in?
Susan and Husband Jason (? Not the turtle guy...but yes the turtle guy)
At lunch Rob was in as usual
Comps& Void Detail:
Just the one I mentioned above for Kitchen error on the sushi bar.
R&M needs:
So in previous notes, there has been mention of either a sushi bar sink clogging or a leak behind the iced tea machine and I can assure everyone it is neither. Well, the sushi bar sink might over flow, but the draino I bought should take care of that. But the REAL culprit of what all that water/really bad smell is is because of....Gravity!
Let me preface with this: I cleaned that entire area as service started. First by sopping up the water, but mostly by sopping up black gunk. It could only be likened to an oil spill in the gulf. It wreaked. It smelled awful. I sanitized it with bleach and before we knew it it was dry and clean. Then, Spencer spilled a sani bucket on the floor at zero-ban. And he went to grab a mop and mop up the water that seemed to only be by the sushi prep sink and his station. However I called him over to the service station to show him that any water that leaks from sushi bar (spilled sani, or box of fish sitting on the floor with ice melting out of it) drains over to the iced tea/beverage cooler and pools there. THAT is where the water is coming from. No leak here. So what I ask is that sushi bar be conscious of the liquids they have, be it melting ice from raw fish, or overflow water from the prep sink, because it ultimately becomes the servers responsibility to clean. I also ask that the servers be concious of any water that comes from the glass rack ice bin area. I put down towels and didn't have any other problems all night. so Keep an eye.
86'd items/ need more:
Whoever is doing the Sysco order this week please order more white sugar, we are OUT. Thanks :)
Also...
Here are things we need- please respond if you can get any of them:
-Wood Glue (I think Dusten has this one)
-Demi-tas spoons for soft serve and tuna poke. Can get them from Rest Depot or Ace Mart
-Pint Glasses (same as above)
-Wine Glasses ( Ace mart)
- Two Yellow Flood lights for the back kitchen door
Thursday PM 5.27.16
Written By: Elizabeth
LY Dinner Sales: $5866
Projected Sales : $5945
TY Dinner Sales: $5316
+/- : -9% LY and -$629PS
Dinner Covers:202
Avg PPA: $26.32
Weather: Humid and overcast. Rainy after 9pm
Special events?: pre-memorial day weekend
Who worked: Sayo, Lindsey, Kelly, Sophia, Dusten CL. Miriam/Chloe Host, Grant FR, Will SA
Flow of Business, Cuts and Ticket Times:
Had a decent happy hour pop right at 5pm, then it slowed down a little. Finally went on a wait at 6:30. I helped to guide Chloe in quoting times since Miriam had to get a lot of drinks. Are we not scheduling a cocktail on Thursdays anymore?
If possible, can we please schedule a cocktail Thursday and Sunday nights please?
Chloe did a great job holding her own and quote times were accurate, hitting between 30-45 minutes. Lots of familiar faces in tonight. No major issues or ticket times thought. Things just moved along. Went off the wait around 9:15 or so. But still steady. Cut down to 2 on at 9:30 and Closed out the night.
Specials:
none.
3 Staff members that stood out (why/how):
-Chloe did a great job holding her own at the host stand as mentioned above
-Will is picking up and progressing. He did pretty well tonight considering it was his first "busy" shift
-Lindsey seemed a little frazzled by the table that came in and ate KFC at her table. It was just the kid, and yes, the kid was eating it in the lobby too, which was wierd. The two women he was with also had two glasses of prosecco, then tried to order a bottle and asked that the two glasses they had just come from that. Miriam had to explain that's not how bottles work :-/
Any VIP's in?
Rachel and Carlos
Ingrid and James
Neil and a friend
Kayo and Kenta
Comps& Void Detail:
Owner comp for Kayo
Promo Bucks from A3, she works for Uber Eats
bday dessert for B5 & A8
FNF for Sophia's boyfriend
R&M needs:
86'd items/ need more:
Ben E Keith was out of Sapporo and Asahi this week. They got more in but we have to pick it up tomorrow.
LY Dinner Sales: $5866
Projected Sales : $5945
TY Dinner Sales: $5316
+/- : -9% LY and -$629PS
Dinner Covers:202
Avg PPA: $26.32
Weather: Humid and overcast. Rainy after 9pm
Special events?: pre-memorial day weekend
Who worked: Sayo, Lindsey, Kelly, Sophia, Dusten CL. Miriam/Chloe Host, Grant FR, Will SA
Flow of Business, Cuts and Ticket Times:
Had a decent happy hour pop right at 5pm, then it slowed down a little. Finally went on a wait at 6:30. I helped to guide Chloe in quoting times since Miriam had to get a lot of drinks. Are we not scheduling a cocktail on Thursdays anymore?
If possible, can we please schedule a cocktail Thursday and Sunday nights please?
Chloe did a great job holding her own and quote times were accurate, hitting between 30-45 minutes. Lots of familiar faces in tonight. No major issues or ticket times thought. Things just moved along. Went off the wait around 9:15 or so. But still steady. Cut down to 2 on at 9:30 and Closed out the night.
Specials:
none.
3 Staff members that stood out (why/how):
-Chloe did a great job holding her own at the host stand as mentioned above
-Will is picking up and progressing. He did pretty well tonight considering it was his first "busy" shift
-Lindsey seemed a little frazzled by the table that came in and ate KFC at her table. It was just the kid, and yes, the kid was eating it in the lobby too, which was wierd. The two women he was with also had two glasses of prosecco, then tried to order a bottle and asked that the two glasses they had just come from that. Miriam had to explain that's not how bottles work :-/
Any VIP's in?
Rachel and Carlos
Ingrid and James
Neil and a friend
Kayo and Kenta
Comps& Void Detail:
Owner comp for Kayo
Promo Bucks from A3, she works for Uber Eats
bday dessert for B5 & A8
FNF for Sophia's boyfriend
R&M needs:
86'd items/ need more:
Ben E Keith was out of Sapporo and Asahi this week. They got more in but we have to pick it up tomorrow.
Thursday, May 26, 2016
Thursday AM 5/26/16
Written By: Dusten
LY Lunch Sales:1292
Projected Sales : 2057
TY Lunch Sales: 2294
+/- : 78% over LY and $237 over PS
Lunch Covers: 119
Avg PPA: 19.28
Previous Days Labor: 20%
Previous Days Comps: 3.57%
Controllable Comps: 0%
Weather: humid and overcast
Special events?:
Who worked: Lindsey, Kelly Grace, Clair CL, Taylor FR, Will SA and John H
Flow of Business, Cuts and Ticket Times: slow lunch. almost filled up. No ticket issues. Cut Kelly at 1:05pn and Lindsey at 1:25pm
Specials:
3 Staff members that stood out (why/how): Early during service I heard a very loud woman talking while I was in the office. I went looking for the source, just to see who was already having such a great time it was Kelly chatting with Lindsey. It would be a good idea to put back in shift notes about how easily sound carries from the server station. Even when I'm serving I have to ask my coworkers to keep their voices down or to curb certain topics of discussion when the sushi bar customers can hear just about every word.
Later during service I noticed everyone had a covered drink except for one uncovered mason jar with a straw in it. Again it was Kelly. She could have very easily covered it with a bit of plastic wrap. I made it known to the servers today that if the health inspector comes in while I'm MOD, and we got point off for drinks not being in the proper container I will write up whoever costs us the points.
-Taylor needs to pay closer attention to the food he is running and where he is going with it. I have noticed a pattern of inattention to very important details that would otherwise prevent us from wasting food and time.
Got a phone call from a Jonathan Pena who says he came in to inquire about employement a couple days ago. He couldn't remember who he spoke with. He says he is new to Austin and looking for any BOH work. His phone number is (512) 917-0572. I advised him to follow up if he hasn't heard back from us on Monday at 2:30-2:45pm.
Any VIP's in? Kindo-san. The Kanbara Lunch Committee, A regular couple- they're maybe in their fifties, she had a walking cast and a single crutch. Connor from Yellowjacket
Comps& Void Detail:
R&M needs: Lightning Volts came out and covered the boxes that needed covered.An invoice was emailed to Elizabeth.
86'd items/ need more: bleach
LY Lunch Sales:1292
Projected Sales : 2057
TY Lunch Sales: 2294
+/- : 78% over LY and $237 over PS
Lunch Covers: 119
Avg PPA: 19.28
Previous Days Labor: 20%
Previous Days Comps: 3.57%
Controllable Comps: 0%
Weather: humid and overcast
Special events?:
Who worked: Lindsey, Kelly Grace, Clair CL, Taylor FR, Will SA and John H
Flow of Business, Cuts and Ticket Times: slow lunch. almost filled up. No ticket issues. Cut Kelly at 1:05pn and Lindsey at 1:25pm
Specials:
3 Staff members that stood out (why/how): Early during service I heard a very loud woman talking while I was in the office. I went looking for the source, just to see who was already having such a great time it was Kelly chatting with Lindsey. It would be a good idea to put back in shift notes about how easily sound carries from the server station. Even when I'm serving I have to ask my coworkers to keep their voices down or to curb certain topics of discussion when the sushi bar customers can hear just about every word.
Later during service I noticed everyone had a covered drink except for one uncovered mason jar with a straw in it. Again it was Kelly. She could have very easily covered it with a bit of plastic wrap. I made it known to the servers today that if the health inspector comes in while I'm MOD, and we got point off for drinks not being in the proper container I will write up whoever costs us the points.
-Taylor needs to pay closer attention to the food he is running and where he is going with it. I have noticed a pattern of inattention to very important details that would otherwise prevent us from wasting food and time.
Got a phone call from a Jonathan Pena who says he came in to inquire about employement a couple days ago. He couldn't remember who he spoke with. He says he is new to Austin and looking for any BOH work. His phone number is (512) 917-0572. I advised him to follow up if he hasn't heard back from us on Monday at 2:30-2:45pm.
Any VIP's in? Kindo-san. The Kanbara Lunch Committee, A regular couple- they're maybe in their fifties, she had a walking cast and a single crutch. Connor from Yellowjacket
Comps& Void Detail:
R&M needs: Lightning Volts came out and covered the boxes that needed covered.An invoice was emailed to Elizabeth.
86'd items/ need more: bleach
Wednesday, May 25, 2016
Wednesday 5/25/16
Written By: Dusten
LY Lunch Sales: 2046
Projected Sales : 2074
TY Lunch Sales: 1921
+/- : -6% less from PS and -$153 under PS
Lunch Covers: 120
Avg PPA: 16.01
LY Dinner Sales: 4925
Projected Sales : 5670
TY Dinner Sales: 5089
+/- : 3% over LY but -$581 short of PS
Dinner Covers: 206
Avg PPA: 24.70
Previous Days Labor: 16%
Previous Days Comps: 4.86
Controllable Comps: 3.56
Weather: warm and muggy.
Special events?:
Who worked: Lunch: Naoto, Mandy, Kelly, Johnny CL, John Hosting, Will SA and Taylor FR.
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia CL, Hiroe FR, Kaori SA, John and Chelsea Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. Filled up almost and things died off by 12:45pm. Heard "sushi takes time" from the bar but no customer issues. I cut Naoto at 12:45, Mandy at 1:15pm and let Kelly go at 1:45pm. Had a few tables walk in towards the end, but Johnny was fine.
Dinner was slow to start and gradually picked up pace. Went on a brief wait at 6:30pm and was off soon after- people didn't seem to want to wait for a table. We filled up again at 7:30 and went on a longer wait- with times approaching 30 minutes. John underquoted one table by about 10 minutes. Sent them some edamame and they were pleased. I made the first cuts at 8:45pm letting Naoto and Mandy go. Sayo went at 9:15pm. Steady trickle of tables until close.
Specials: 3 smoking sashimi, 4 japanese uni 13 snow crab.
3 Staff members that stood out (why/how): William seems to be doing well. Between empiricism and skepticism I wait for him to start slacking off, or screwing up but it hasn't happened so far. He seems observant, detail oriented, his pace is increasing in speed and he takes coaching and suggestion easily.
-Maverick called in during the end of lunch to say he didn't feel well enough to work. He actually called and asked for me specifically. He looked on the schedule and figured out exactly who to report to. I told him he needed to call around to get his shift covered. In the meantime John offered to cover and I let Maverick know. Bought John dinner for his gesture.
-superstar crew tonight. I think there was a single misring- other than that a seamless night. I saw lots over helping and overlapping of attention to the sections.
Any VIP's in? Kenny and his brother, Aaron Franklin. My friend Jeremy from Bullfight. A few regulars I do not know.
Comps& Void Detail: Hamachi and Sake-toro sashimi- guest changed mind. Naoto got it out to the table and they decided they didn't want it.
$15 kome bucks, a couple of bday desserts and a yakitori misring.
R&M needs:
86'd items/ need more: chocolate sauce for elderberry soft serve?
LY Lunch Sales: 2046
Projected Sales : 2074
TY Lunch Sales: 1921
+/- : -6% less from PS and -$153 under PS
Lunch Covers: 120
Avg PPA: 16.01
LY Dinner Sales: 4925
Projected Sales : 5670
TY Dinner Sales: 5089
+/- : 3% over LY but -$581 short of PS
Dinner Covers: 206
Avg PPA: 24.70
Previous Days Labor: 16%
Previous Days Comps: 4.86
Controllable Comps: 3.56
Weather: warm and muggy.
Special events?:
Who worked: Lunch: Naoto, Mandy, Kelly, Johnny CL, John Hosting, Will SA and Taylor FR.
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia CL, Hiroe FR, Kaori SA, John and Chelsea Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. Filled up almost and things died off by 12:45pm. Heard "sushi takes time" from the bar but no customer issues. I cut Naoto at 12:45, Mandy at 1:15pm and let Kelly go at 1:45pm. Had a few tables walk in towards the end, but Johnny was fine.
Dinner was slow to start and gradually picked up pace. Went on a brief wait at 6:30pm and was off soon after- people didn't seem to want to wait for a table. We filled up again at 7:30 and went on a longer wait- with times approaching 30 minutes. John underquoted one table by about 10 minutes. Sent them some edamame and they were pleased. I made the first cuts at 8:45pm letting Naoto and Mandy go. Sayo went at 9:15pm. Steady trickle of tables until close.
Specials: 3 smoking sashimi, 4 japanese uni 13 snow crab.
3 Staff members that stood out (why/how): William seems to be doing well. Between empiricism and skepticism I wait for him to start slacking off, or screwing up but it hasn't happened so far. He seems observant, detail oriented, his pace is increasing in speed and he takes coaching and suggestion easily.
-Maverick called in during the end of lunch to say he didn't feel well enough to work. He actually called and asked for me specifically. He looked on the schedule and figured out exactly who to report to. I told him he needed to call around to get his shift covered. In the meantime John offered to cover and I let Maverick know. Bought John dinner for his gesture.
-superstar crew tonight. I think there was a single misring- other than that a seamless night. I saw lots over helping and overlapping of attention to the sections.
Any VIP's in? Kenny and his brother, Aaron Franklin. My friend Jeremy from Bullfight. A few regulars I do not know.
Comps& Void Detail: Hamachi and Sake-toro sashimi- guest changed mind. Naoto got it out to the table and they decided they didn't want it.
$15 kome bucks, a couple of bday desserts and a yakitori misring.
R&M needs:
86'd items/ need more: chocolate sauce for elderberry soft serve?
Tuesday, May 24, 2016
Tuesday 5/24/16
Written By: Samara
LY Lunch Sales: $1513
Projected Sales : $1952
TY Lunch Sales: $1938
+/- : +28% over LY and -$14 under PS
Lunch Covers: 115
Avg PPA: $16.85
LY Dinner Sales: $5628
Projected Sales : $5819
TY Dinner Sales: $5696
+/- : -2% under LY & -$86 under PS
Dinner Covers: 209
Avg PPA: $27.25
Previous Days Labor: 14%
Previous Days Comps: 4.58%
Controllable Comps: 0%!
Weather: 80's and muggy
Special events?:
Who worked: LUNCH- Cindy, Kelly, Camacho, Johnny (CL), John (H), William (SA), Taylor (FR)
DINNER- Cindy, Kelly, Grace, Mandy, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow lunch. No long ticket times or customer issues. Cut Cindy at 1 and Kelly at 1:30. Cut Jason Camacho at 1:40. Had 6 tables walk in during the last 5 minutes of service.
Had a small rush at open for happy hour. The restaurant was half full by 5:30. The wait didn't pick up until around 7:30 with 13 parties on the list. Average time was 30-40 minutes. Had a walk in 7-top that was quoted an hour, sat after waiting 45 minutes around 9:45. On a wait until 9:50, when the last table, a 1-top, was sat. Cut Cindy at 9, Kelly and Maverick at 9:30, Grace at 9:45. Kept Mandy on with Clair since we were on a wait just up until closing.
Only one customer issue: A7 ordered a Love For Sale "no avocado" and it was made with avocado anyway. Turns out the woman has an avocado allergy. I comped it and remade it. Thankfully it wasn't a serious allergy and they're regulars so it worked out well.
Specials:
3 Staff members that stood out (why/how): I was worried about having Grace be the party room section, especially since she had trouble keeping up during the initial rush at open. However, to my surprise, she handled the section quite well. I bought her a glass of sake as a reward.
Any VIP's in? Dusten, my friend Mandy, Nathan, Shane, a couple other familiar faces
Comps& Void Detail:
-FNF for Mandy
-Employee Day off for Dusten
-Kitchen Error Comp. Love For Sale. Avocado allergy,
-Birthday Dessert
-Couple Promo Kome bucks
-Employee Kome Bucks for Grace's Sake
R&M needs: Called the plumber. They will be out tomorrow at 11AM to check out the sushi bar sink. Hill refrigeration came by. They will be fixing the cooler later in the week.
86'd items/ need more:
LY Lunch Sales: $1513
Projected Sales : $1952
TY Lunch Sales: $1938
+/- : +28% over LY and -$14 under PS
Lunch Covers: 115
Avg PPA: $16.85
LY Dinner Sales: $5628
Projected Sales : $5819
TY Dinner Sales: $5696
+/- : -2% under LY & -$86 under PS
Dinner Covers: 209
Avg PPA: $27.25
Previous Days Labor: 14%
Previous Days Comps: 4.58%
Controllable Comps: 0%!
Weather: 80's and muggy
Special events?:
Who worked: LUNCH- Cindy, Kelly, Camacho, Johnny (CL), John (H), William (SA), Taylor (FR)
DINNER- Cindy, Kelly, Grace, Mandy, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow lunch. No long ticket times or customer issues. Cut Cindy at 1 and Kelly at 1:30. Cut Jason Camacho at 1:40. Had 6 tables walk in during the last 5 minutes of service.
Had a small rush at open for happy hour. The restaurant was half full by 5:30. The wait didn't pick up until around 7:30 with 13 parties on the list. Average time was 30-40 minutes. Had a walk in 7-top that was quoted an hour, sat after waiting 45 minutes around 9:45. On a wait until 9:50, when the last table, a 1-top, was sat. Cut Cindy at 9, Kelly and Maverick at 9:30, Grace at 9:45. Kept Mandy on with Clair since we were on a wait just up until closing.
Only one customer issue: A7 ordered a Love For Sale "no avocado" and it was made with avocado anyway. Turns out the woman has an avocado allergy. I comped it and remade it. Thankfully it wasn't a serious allergy and they're regulars so it worked out well.
Specials:
3 Staff members that stood out (why/how): I was worried about having Grace be the party room section, especially since she had trouble keeping up during the initial rush at open. However, to my surprise, she handled the section quite well. I bought her a glass of sake as a reward.
Any VIP's in? Dusten, my friend Mandy, Nathan, Shane, a couple other familiar faces
Comps& Void Detail:
-FNF for Mandy
-Employee Day off for Dusten
-Kitchen Error Comp. Love For Sale. Avocado allergy,
-Birthday Dessert
-Couple Promo Kome bucks
-Employee Kome Bucks for Grace's Sake
R&M needs: Called the plumber. They will be out tomorrow at 11AM to check out the sushi bar sink. Hill refrigeration came by. They will be fixing the cooler later in the week.
86'd items/ need more:
Monday, May 23, 2016
Monday 5/23/16
Written By: Samara
LY Lunch Sales: $2831
Projected Sales : $2052
TY Lunch Sales: $1965
+/- : -31% under LY & -$87 under PS
Lunch Covers: 109
Avg PPA: $18.03
LY Dinner Sales: $0...were we closed?
Projected Sales : $5481
TY Dinner Sales: $5648
+/- : $167 over PS
Dinner Covers: 191
Avg PPA: $29.57
Previous Days Labor: 14.45%
Previous Days Comps: 6.05%
Controllable Comps: 7.13% (Guest changed mind $8.50 and FNF $32.40)
Weather: 80's and muggy during the day, 70's and muggy at night
Special events?:
Who worked: LUNCH- Clair, Mandy, Cindy, Johnny (CL), Junko (H), William (SA), Hiroe (FR)
DINNER- Clair, Mandy, Dusten, Grace, Camacho (CL), Hiroe (FR), William (SA), Chloe & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was very slow. A young Asian couple at A3 complained that the Tonkotsu ramen was "too porky", Cindy had explained it was made with pork bone broth. It was their first time having the dish but ended up keeping it, even after I asked if they wanted to order something more to their liking. Cut Clair at 1. Had a small rush right after 1pm but it was manageable with three servers on. Roll times started hitting 30 minutes at this time. Not sure what's going on with sushi bar scheduling but it would helpful NOT to schedule Lee and Spencer on maki station together, because clearly they can't keep up with the demands of even a slow Monday lunch. Drew ended up switching with Spencer. Cut Mandy at 1:40. No other customer issues or ticket times to note.
Had 9 tables walk in at open for dinner. Slow start; didn't fill up until about 7:30 and then were on a consistent wait of 15-30 minutes until 9:00 when I cut Clair and Chloe. Cut Mandy at 9:15 and Grace and Dusten at 9:40.
Specials: Suzuki Carpaccio, Japanese Uni
3 Staff members that stood out (why/how): Grant called out sick around noon. I asked him to get his shift covered. He called at 4pm and said he got Chelsea to pick up, but because of her other job, couldn't be here until 6. Chloe's in time is also 6pm, so I ended doing all of the host opening side work. No big deal, but certainly not ideal. Chloe showed up at 5:30 and I gave her Kome bucks as a thank you.
Caught Grace eating Chicken Kara Age in dry storage. When I questioned what she was doing, she said, with a sweet smile on her face "eating dozo", almost as if she had no knowledge of the no eating rule. I told her to throw it out. Putting it back on pre-shift notes for the week.
Josh came into the office after his shift and Drew noticed he smelled like beer. Josh said he drank a beer after he clocked out but I'd like to keep an eye on him.
Mandy broke a bottle of Mexican coke in the office. We tried to clean up as much of the glass as possible, so be careful.
Any VIP's in? My friend Ryan from Clark's
Comps& Void Detail:
-Sent Ryan a Spicy Scallop and a Duck & Foie Nigiri
-7 SIN
-3 Promo Kome bucks
-Some misring voids but nothing of note
R&M needs: The sink closest to the sushi bar is getting a pungent, rotten fishy smell to it. Probably needs to be cleaned out by a plumber. I can call someone in the morning.
86'd items/ need more:
LY Lunch Sales: $2831
Projected Sales : $2052
TY Lunch Sales: $1965
+/- : -31% under LY & -$87 under PS
Lunch Covers: 109
Avg PPA: $18.03
LY Dinner Sales: $0...were we closed?
Projected Sales : $5481
TY Dinner Sales: $5648
+/- : $167 over PS
Dinner Covers: 191
Avg PPA: $29.57
Previous Days Labor: 14.45%
Previous Days Comps: 6.05%
Controllable Comps: 7.13% (Guest changed mind $8.50 and FNF $32.40)
Weather: 80's and muggy during the day, 70's and muggy at night
Special events?:
Who worked: LUNCH- Clair, Mandy, Cindy, Johnny (CL), Junko (H), William (SA), Hiroe (FR)
DINNER- Clair, Mandy, Dusten, Grace, Camacho (CL), Hiroe (FR), William (SA), Chloe & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was very slow. A young Asian couple at A3 complained that the Tonkotsu ramen was "too porky", Cindy had explained it was made with pork bone broth. It was their first time having the dish but ended up keeping it, even after I asked if they wanted to order something more to their liking. Cut Clair at 1. Had a small rush right after 1pm but it was manageable with three servers on. Roll times started hitting 30 minutes at this time. Not sure what's going on with sushi bar scheduling but it would helpful NOT to schedule Lee and Spencer on maki station together, because clearly they can't keep up with the demands of even a slow Monday lunch. Drew ended up switching with Spencer. Cut Mandy at 1:40. No other customer issues or ticket times to note.
Had 9 tables walk in at open for dinner. Slow start; didn't fill up until about 7:30 and then were on a consistent wait of 15-30 minutes until 9:00 when I cut Clair and Chloe. Cut Mandy at 9:15 and Grace and Dusten at 9:40.
Specials: Suzuki Carpaccio, Japanese Uni
3 Staff members that stood out (why/how): Grant called out sick around noon. I asked him to get his shift covered. He called at 4pm and said he got Chelsea to pick up, but because of her other job, couldn't be here until 6. Chloe's in time is also 6pm, so I ended doing all of the host opening side work. No big deal, but certainly not ideal. Chloe showed up at 5:30 and I gave her Kome bucks as a thank you.
Caught Grace eating Chicken Kara Age in dry storage. When I questioned what she was doing, she said, with a sweet smile on her face "eating dozo", almost as if she had no knowledge of the no eating rule. I told her to throw it out. Putting it back on pre-shift notes for the week.
Josh came into the office after his shift and Drew noticed he smelled like beer. Josh said he drank a beer after he clocked out but I'd like to keep an eye on him.
Mandy broke a bottle of Mexican coke in the office. We tried to clean up as much of the glass as possible, so be careful.
Any VIP's in? My friend Ryan from Clark's
Comps& Void Detail:
-Sent Ryan a Spicy Scallop and a Duck & Foie Nigiri
-7 SIN
-3 Promo Kome bucks
-Some misring voids but nothing of note
R&M needs: The sink closest to the sushi bar is getting a pungent, rotten fishy smell to it. Probably needs to be cleaned out by a plumber. I can call someone in the morning.
86'd items/ need more:
Sunday 5.22.16
Written By: Elizabeth
LY Lunch Sales: $2382
Projected Sales : $2970
TY Lunch Sales: $3090
+/- : +30% LY and +$120 PS
Lunch Covers: 187
Avg PPA: $16.52
LY Dinner Sales: $6010
Projected Sales : $6270
TY Dinner Sales:$5485
+/- : -9% LY and -$785 PS
Dinner Covers: 204
Avg PPA: $26.89
Previous Days Labor: 13.86%
Previous Days Comps: 2%
Controllable Comps: 8.5% ($30 FNF)
Weather: Humid and warm. mid 80s
Special events?: end of graduation weekend.
Who worked:
Lunch: Dusten CL. Grace, Mandy, Sayo. John Host, Taylor FR, Kaori SA
Dinner: Clair CL. Grace, Mandy, Sayo, Leary. John/Chelsea Host, Dusten TR Will to SA, and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: picked up around noon. Busier Sunday than the last few for sure. Went on a wait around 1:30, came off the wait around 2:30. Several large parties walked in. John underquoted a few tables, I tried to touch base with most of them and they all seemed fine. There was one group of 4 that I over heard literally whining like a child saying "but I want to eat noooooooow" that I thought was odd. I should have checked on them during their meal because I got a disgruntled email from them later on at night. So there's that. Otherwise, I cut Mandy at 2:30 and went 2 on at 2:45. It was busy to close.
Dinner: Like any Sunday, we went on a wait at 5:45 and stayed busy until about 8:15. Everyone was willing to wait, and the mood was high! Everyone was moving and shaking. Chelsea ended up cocktailing most of the night while John manned the helm. She rang only about $250 but that all happened within an hour and a half. At 8:30 sayo's section was cleared out(middle Bs) and Mandy only had about 1 more table. No new tables were coming in, so I cut Sayo and Mandy and promised Grace I would cut her (since I kind of skipped her) as soon as I was confident that Leary and Clair would be okay on their own. I cut Grace "officially' at 9pm, but she didn't get any new tables after 8:30 anyway. Clair and Leary held it down to close. enough tables came in to keep them both busy but never overwhelmed. Overall a great night, very busy, just low check averages.
3 Staff members that stood out (why/how):
-Matt said that Orlando has showed marked improvement. He was not on his phone at all during his shift today!
-Mandy got a little frustrated and flustered towards the end of lunch. I chalked it up to the busy shift and that she is a double. She came back for dinner and was right as rain.
-Sayo also toughed through her double with positivity. She got a little bogged down from some crappy folks in the Party Room- One guy tipped her .30 on a $46 check. But then James and his fam came in and took care of her.
-Dusten trained William tonight and did a great job (duh!). And John was also whispering sweet nothings in his ear too, motivating and pushing him too. It was cute.
Any VIP's in?
Lunch: Eye Joy Drs and their kids, Chi and his family! Celebrating his Daughters bday, Old John. Clair and Michael.
Dinner: Oye, so many! Kelly from the Calendar of events for Highball (leary remembered her more than I did, but she knew me too), Sayo's BF and Fam, Scott Herschal of ELM Group with his wife, My mom, brother & sister in law, Lindsey, Dan and 3 friends (one sister?), I am forgetting someone I just can't remember who.
Comps& Void Detail:
Emp Day off for Clair, and Lindsey
Kome Bucks from a few tables
FNF for my fam, James, and someone else....oh who was it!?!
Bday Desserts for several tables
Training meals for Dusten
R&M needs:
Temp logs are printed and ready to go. There are 4 folders that are TO STAY IN THE OFFICE.
The Temp logs are by station and by week. So one temp log should be be placed in a binder somewhere in each station (that will remind dry and free of food), and filled out each day.
The 4 stations are:
-Sushi Bar
-Service Station (Service station can stay in office, since it is FOH mgr duty)
-Kitchen
-Prep Area
please let me know if anyone has any questions about this. When I return to the restaurant on Thursday I want to see that these have been filled out.
86'd items/ need more:
LY Lunch Sales: $2382
Projected Sales : $2970
TY Lunch Sales: $3090
+/- : +30% LY and +$120 PS
Lunch Covers: 187
Avg PPA: $16.52
LY Dinner Sales: $6010
Projected Sales : $6270
TY Dinner Sales:$5485
+/- : -9% LY and -$785 PS
Dinner Covers: 204
Avg PPA: $26.89
Previous Days Labor: 13.86%
Previous Days Comps: 2%
Controllable Comps: 8.5% ($30 FNF)
Weather: Humid and warm. mid 80s
Special events?: end of graduation weekend.
Who worked:
Lunch: Dusten CL. Grace, Mandy, Sayo. John Host, Taylor FR, Kaori SA
Dinner: Clair CL. Grace, Mandy, Sayo, Leary. John/Chelsea Host, Dusten TR Will to SA, and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: picked up around noon. Busier Sunday than the last few for sure. Went on a wait around 1:30, came off the wait around 2:30. Several large parties walked in. John underquoted a few tables, I tried to touch base with most of them and they all seemed fine. There was one group of 4 that I over heard literally whining like a child saying "but I want to eat noooooooow" that I thought was odd. I should have checked on them during their meal because I got a disgruntled email from them later on at night. So there's that. Otherwise, I cut Mandy at 2:30 and went 2 on at 2:45. It was busy to close.
Dinner: Like any Sunday, we went on a wait at 5:45 and stayed busy until about 8:15. Everyone was willing to wait, and the mood was high! Everyone was moving and shaking. Chelsea ended up cocktailing most of the night while John manned the helm. She rang only about $250 but that all happened within an hour and a half. At 8:30 sayo's section was cleared out(middle Bs) and Mandy only had about 1 more table. No new tables were coming in, so I cut Sayo and Mandy and promised Grace I would cut her (since I kind of skipped her) as soon as I was confident that Leary and Clair would be okay on their own. I cut Grace "officially' at 9pm, but she didn't get any new tables after 8:30 anyway. Clair and Leary held it down to close. enough tables came in to keep them both busy but never overwhelmed. Overall a great night, very busy, just low check averages.
3 Staff members that stood out (why/how):
-Matt said that Orlando has showed marked improvement. He was not on his phone at all during his shift today!
-Mandy got a little frustrated and flustered towards the end of lunch. I chalked it up to the busy shift and that she is a double. She came back for dinner and was right as rain.
-Sayo also toughed through her double with positivity. She got a little bogged down from some crappy folks in the Party Room- One guy tipped her .30 on a $46 check. But then James and his fam came in and took care of her.
-Dusten trained William tonight and did a great job (duh!). And John was also whispering sweet nothings in his ear too, motivating and pushing him too. It was cute.
Any VIP's in?
Lunch: Eye Joy Drs and their kids, Chi and his family! Celebrating his Daughters bday, Old John. Clair and Michael.
Dinner: Oye, so many! Kelly from the Calendar of events for Highball (leary remembered her more than I did, but she knew me too), Sayo's BF and Fam, Scott Herschal of ELM Group with his wife, My mom, brother & sister in law, Lindsey, Dan and 3 friends (one sister?), I am forgetting someone I just can't remember who.
Comps& Void Detail:
Emp Day off for Clair, and Lindsey
Kome Bucks from a few tables
FNF for my fam, James, and someone else....oh who was it!?!
Bday Desserts for several tables
Training meals for Dusten
R&M needs:
Temp logs are printed and ready to go. There are 4 folders that are TO STAY IN THE OFFICE.
The Temp logs are by station and by week. So one temp log should be be placed in a binder somewhere in each station (that will remind dry and free of food), and filled out each day.
The 4 stations are:
-Sushi Bar
-Service Station (Service station can stay in office, since it is FOH mgr duty)
-Kitchen
-Prep Area
please let me know if anyone has any questions about this. When I return to the restaurant on Thursday I want to see that these have been filled out.
86'd items/ need more:
Saturday, May 21, 2016
Saturday PM 5.21.16
Written By: Elizabeth
LY Dinner Sales: $6689
Projected Sales : $7280
TY Dinner Sales: $8099
+/- : +21% LY and +$819 PS
Dinner Covers:262
Avg PPA: $30.91
Weather: 70s but so so humid.
Special events?: Grad Wknd.
Who worked: Clair, Sayo, Miho, Mandy, Dusten CL. Cindy Host TR Chloe, Grant Hosted, Kelly CT, Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
A weird flow to tonight again. First, let's talk about the reservations:
-Samara had a 5 top reso for some folks in the dining room at 6pm. by 6:15 they were a no show. Then at 6:20 called and said they would be here in 20 minutes and be a 6 top now. So that threw us for a loop. We had A6 set up for them, broke it down, then was able to set up A5 & A1. I think maybe they waited 10 minutes.
-The 7pm reso was a no show
-The 9pm reso called and asked to push it to 9:30. And then by 10pm they were a no show.
So there was that odd rhythm to the night. We went on a wait around 5:45 and came off the wait at 10:10.
The night was busy and smooth. Really mellow. We did have a few walk in large parties, one we were able to put in the party room. Had we known that the other resos would have cancelled we could have put them in there too. So that was a little annoying. But other than that, it didn't really affect our quote times.
Nothing major to note tonight. Sorry folks. Them's the facts!
Specials: none.
3 Staff members that stood out (why/how):
-Cindy had Chloe stick to her like Glue all night. Chloe observed Cindy's amazingness at the ipad all night, and always managed the phone.
-Grant was a silent seating ninja tonight. He was saying his irrashaimase's, but other than that, he was helping in the dining room to set up any large parties, or to reset tables, or getting chopsticks. Very helpful.
Everyone was feeling super mellow and just kind of grooving and moving to the flow of service tonight. Nice and mellow attitudes from everyone.
Any VIP's in?
Rachel & Carlos
The couple that has been coming in more lately with their new born child that want to sit at the sushi bar. Tonight it was just them. They sat at the sushi bar, in front of Kazu, and seemed to have a nice date night.
Phyllis from next door
Another couple was in with their baby. I hadn't seem them in a while. Guess she had a baby. Don't know their names, just their faces
John and his wife. Older couple. Sweet.
Comps& Void Detail:
ANA discount to A4
FNF for Phyllis
Kome Bucks from B1 (Sayo's tattoo artist)
Bday dessert
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6689
Projected Sales : $7280
TY Dinner Sales: $8099
+/- : +21% LY and +$819 PS
Dinner Covers:262
Avg PPA: $30.91
Weather: 70s but so so humid.
Special events?: Grad Wknd.
Who worked: Clair, Sayo, Miho, Mandy, Dusten CL. Cindy Host TR Chloe, Grant Hosted, Kelly CT, Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
A weird flow to tonight again. First, let's talk about the reservations:
-Samara had a 5 top reso for some folks in the dining room at 6pm. by 6:15 they were a no show. Then at 6:20 called and said they would be here in 20 minutes and be a 6 top now. So that threw us for a loop. We had A6 set up for them, broke it down, then was able to set up A5 & A1. I think maybe they waited 10 minutes.
-The 7pm reso was a no show
-The 9pm reso called and asked to push it to 9:30. And then by 10pm they were a no show.
So there was that odd rhythm to the night. We went on a wait around 5:45 and came off the wait at 10:10.
The night was busy and smooth. Really mellow. We did have a few walk in large parties, one we were able to put in the party room. Had we known that the other resos would have cancelled we could have put them in there too. So that was a little annoying. But other than that, it didn't really affect our quote times.
Nothing major to note tonight. Sorry folks. Them's the facts!
Specials: none.
3 Staff members that stood out (why/how):
-Cindy had Chloe stick to her like Glue all night. Chloe observed Cindy's amazingness at the ipad all night, and always managed the phone.
-Grant was a silent seating ninja tonight. He was saying his irrashaimase's, but other than that, he was helping in the dining room to set up any large parties, or to reset tables, or getting chopsticks. Very helpful.
Everyone was feeling super mellow and just kind of grooving and moving to the flow of service tonight. Nice and mellow attitudes from everyone.
Any VIP's in?
Rachel & Carlos
The couple that has been coming in more lately with their new born child that want to sit at the sushi bar. Tonight it was just them. They sat at the sushi bar, in front of Kazu, and seemed to have a nice date night.
Phyllis from next door
Another couple was in with their baby. I hadn't seem them in a while. Guess she had a baby. Don't know their names, just their faces
John and his wife. Older couple. Sweet.
Comps& Void Detail:
ANA discount to A4
FNF for Phyllis
Kome Bucks from B1 (Sayo's tattoo artist)
Bday dessert
R&M needs:
86'd items/ need more:
Saturday AM 5/21/16
Written By:
LY Lunch Sales: $2894
Projected Sales : $3672
TY Lunch Sales: $3331
+/- : +15% over LY & -$341 under PS
Lunch Covers: 190
Avg PPA: $17.53
Previous Days Labor:12.66%
Previous Days Comps: 3.18%
Controllable Comps: 6.15%
Weather: 80's and muggy, it might rain?
Special events?: Gradutation
Who worked: Cindy, Grace, Lindsey, Johnny (CL), John (SA), Hiroe (FR), Miriam (H)
Flow of Business, Cuts and Ticket Times: Several large party walk ins for Graduation. Four 5-tops, three 6-tops, one 8-top, as well as an 8-top and a 12-top in the party room. Great hustle and flow from the entire staff. No customer issues or long ticket times. Wait was never more than 30 minutes for parties of 3+ and only 15-20 minutes for parties of 2. Cut Cindy at 2:30 and Grace at 2:45. Had two tables walk in around 5 minutes to close.
Forgot to mention this yesterday but had a similar interaction today: customers with large dogs wanting to sit on the patio. I explained we cannot permit this and that they're dogs are OK with service papers. Both instances the customer asked for to-go and were unhappy when this request could not be accommodated. Do we have anything on yelp that specifies our lack of patio seating and our policy for dogs??
Specials:
3 Staff members that stood out (why/how): Excellent pacing and seating from Miriam today, which made the flow of service more manageable.
Cindy made no computer mistakes and held her own.
Kitchen crew was on top of it today!
Any VIP's in? Not a one.
Comps& Void Detail: Birthday dessert and a couple of misrings.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2894
Projected Sales : $3672
TY Lunch Sales: $3331
+/- : +15% over LY & -$341 under PS
Lunch Covers: 190
Avg PPA: $17.53
Previous Days Labor:12.66%
Previous Days Comps: 3.18%
Controllable Comps: 6.15%
Weather: 80's and muggy, it might rain?
Special events?: Gradutation
Who worked: Cindy, Grace, Lindsey, Johnny (CL), John (SA), Hiroe (FR), Miriam (H)
Flow of Business, Cuts and Ticket Times: Several large party walk ins for Graduation. Four 5-tops, three 6-tops, one 8-top, as well as an 8-top and a 12-top in the party room. Great hustle and flow from the entire staff. No customer issues or long ticket times. Wait was never more than 30 minutes for parties of 3+ and only 15-20 minutes for parties of 2. Cut Cindy at 2:30 and Grace at 2:45. Had two tables walk in around 5 minutes to close.
Forgot to mention this yesterday but had a similar interaction today: customers with large dogs wanting to sit on the patio. I explained we cannot permit this and that they're dogs are OK with service papers. Both instances the customer asked for to-go and were unhappy when this request could not be accommodated. Do we have anything on yelp that specifies our lack of patio seating and our policy for dogs??
Specials:
3 Staff members that stood out (why/how): Excellent pacing and seating from Miriam today, which made the flow of service more manageable.
Cindy made no computer mistakes and held her own.
Kitchen crew was on top of it today!
Any VIP's in? Not a one.
Comps& Void Detail: Birthday dessert and a couple of misrings.
R&M needs:
86'd items/ need more:
Friday PM 5.20.16
Written By: Elizabeth
LY Dinner Sales: $7964
Projected Sales : $8379
TY Dinner Sales: $7648
+/- : -3% LY and -$731PS
Dinner Covers: 281
Avg PPA: $27.22
Weather: Sunny and in the 70s
Special events?:
Graduation
Who worked: Clair, Lindsey, Johnny, Sophia, Dusten CL. John SA, Taylor FR, Cindy CT, Kelly/Maverick Host
Flow of Business, Cuts and Ticket Times:
A really odd flow tonight. We didn't go on a wait until close to 6:30. There weren't a lot of large parties, just a few, but it was definitely date night. Lots of 2s tonight.
I had to call 9-1-1 for the first time in a long time. A man lost consciousness while he was walking to the bathroom. Fell down, hit is face on the bench. 29 year old male. I called 911. His wife stayed with him and we had a doctor, and two nurses standing by as well. Good to know if anything goes down here, we've got doctor and nurses. The ambulance was dispatched and here within 4 minutes of me calling. They put him on a stretcher and took him to the hospital. He was in and our of consciousness, but I overheard his wife saying that he was feeling ill all day. I hope it's nothing too serious.
After that subsided we rolled right into the usual wait times of the night. The night slowed early too. We were off a wait by 9:45. Cut Clair and Lindsey at 10. Closed with 3 on.
No long ticket times though. The 5 items per ticket for the kitchen worked out really well, Matt made note to me at the end of the night.
The night was smooth though. Nothing much else to note.
Specials:
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Maverick is very thorough and diligent getting his host sidework done. And always asks to get checked out. I love it.
Any VIP's in?
Susan and husband turtle (sorry! I forgot his name!)
Comps& Void Detail:
Guest changed mind: Mango Avo Roll. Sophia repeated it back but when they got it they said they didn't order it. Sophia showed them the card and they said "oh that's what that was. We didn't know"
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7964
Projected Sales : $8379
TY Dinner Sales: $7648
+/- : -3% LY and -$731PS
Dinner Covers: 281
Avg PPA: $27.22
Weather: Sunny and in the 70s
Special events?:
Graduation
Who worked: Clair, Lindsey, Johnny, Sophia, Dusten CL. John SA, Taylor FR, Cindy CT, Kelly/Maverick Host
Flow of Business, Cuts and Ticket Times:
A really odd flow tonight. We didn't go on a wait until close to 6:30. There weren't a lot of large parties, just a few, but it was definitely date night. Lots of 2s tonight.
I had to call 9-1-1 for the first time in a long time. A man lost consciousness while he was walking to the bathroom. Fell down, hit is face on the bench. 29 year old male. I called 911. His wife stayed with him and we had a doctor, and two nurses standing by as well. Good to know if anything goes down here, we've got doctor and nurses. The ambulance was dispatched and here within 4 minutes of me calling. They put him on a stretcher and took him to the hospital. He was in and our of consciousness, but I overheard his wife saying that he was feeling ill all day. I hope it's nothing too serious.
After that subsided we rolled right into the usual wait times of the night. The night slowed early too. We were off a wait by 9:45. Cut Clair and Lindsey at 10. Closed with 3 on.
No long ticket times though. The 5 items per ticket for the kitchen worked out really well, Matt made note to me at the end of the night.
The night was smooth though. Nothing much else to note.
Specials:
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Maverick is very thorough and diligent getting his host sidework done. And always asks to get checked out. I love it.
Any VIP's in?
Susan and husband turtle (sorry! I forgot his name!)
Comps& Void Detail:
Guest changed mind: Mango Avo Roll. Sophia repeated it back but when they got it they said they didn't order it. Sophia showed them the card and they said "oh that's what that was. We didn't know"
R&M needs:
86'd items/ need more:
Friday, May 20, 2016
Friday AM 5/20/16 UT Graduation Weekend
Written By: Samara
LY Lunch Sales: $2759
Projected Sales : $3135
TY Lunch Sales: $2754
+/- : 0% from LY & -$381 under PS
Lunch Covers: 141
Avg PPA: $19.53
Previous Days Labor: 14.26%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: 70's and sunny
Special events?: Graduation weekend
Who worked: Kelly, Grace, Sayo, Clair (CL), John (SA), Maverick (H), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Lots of phone calls before open inquiring for multiple large parties. 6,7,9, and 10 tops. I pretty much let them all know we needed everyone present to guarantee tables and quote them properly. At 11am, our 1pm reso showed up which worked out well.
I took the reigns at the host stand to get Maverick (who doesn't host much alone) set up, while taking the kitchen (who is without a proper expo) and the sushi bar into consideration...as they could potentially get slammed with all of these larger parties. It worked out well. There was a small wait in the beginning of 5 to 10 minutes to ensure that no one was triple sat. Taylor was the most helpful in the kitchen today. Joe and Daniel banged everything out even with tickets across the board. Marilu was busy scaling fish, so at one point I jumped on dishes.
Incomplete walk in party of 7 were pretty aggressive about being seated immediately. This was around 11:30 and we were starting to fill up fast. Put A1 and A5 together. The father, an older gentlemen, changed his story and said it was four now and insisted on being seated again, that the rest of thier party were 30 minutes behind for graduation. I tried to start a polite dialogue about it being graduation weekend and that we're a small restaurant. His retort was "I know. I own a restaurant much bigger than this." Ugh. Anyway, we opted to seat them at A8. He sat himself and his family at A6, look over at B2 and said to me "We'll put these two tables together when the rest arrive"....I wasn't even going to try and explain that the tables were in different sections. His daughter and two friends showed up about 30 minutes later. On a 30-40 minute wait at this time. I talked to her thoroughly and she was very understanding even though her father was not.
The rush died down around 1:30 pm, I cut Kelly at this time since she's a double and opted to keep three on until close because I know how Friday lunches go. A few more tables after that but it pretty much trickled down to nothing towards the end of lunch. Surprising? I think a lot of people in town for graduation are sticking to places where they can make reservation.
No customer issue! Tickets times seemed fine as there were no complaints.
Specials:
3 Staff members that stood out (why/how): Sayo pulled through today, dealing with lots of colorful characters. She got all of the difficult, older, and kind of redneck tables (can I say that?). She seemed perturbed but shook it off with a sense of humor.
Taylor, if he were not on probation for being late the other day, would have gotten a reward for expo-ing. I verbally praised him.
Had to talk Kelly down from crying and panicking towards the end of the shift because she's having some chest pain issues. Did you know I'm great at helping people with anxiety? Not sure what's going on but I know she's been exercising a lot lately. Maybe she pulled or bruised something.
Any VIP's in? Single guy that does Omakase with Take. didn't catch his name.
Comps& Void Detail:
-Employee Kome bucks from Maverick used for his lunch
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2759
Projected Sales : $3135
TY Lunch Sales: $2754
+/- : 0% from LY & -$381 under PS
Lunch Covers: 141
Avg PPA: $19.53
Previous Days Labor: 14.26%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: 70's and sunny
Special events?: Graduation weekend
Who worked: Kelly, Grace, Sayo, Clair (CL), John (SA), Maverick (H), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Lots of phone calls before open inquiring for multiple large parties. 6,7,9, and 10 tops. I pretty much let them all know we needed everyone present to guarantee tables and quote them properly. At 11am, our 1pm reso showed up which worked out well.
I took the reigns at the host stand to get Maverick (who doesn't host much alone) set up, while taking the kitchen (who is without a proper expo) and the sushi bar into consideration...as they could potentially get slammed with all of these larger parties. It worked out well. There was a small wait in the beginning of 5 to 10 minutes to ensure that no one was triple sat. Taylor was the most helpful in the kitchen today. Joe and Daniel banged everything out even with tickets across the board. Marilu was busy scaling fish, so at one point I jumped on dishes.
Incomplete walk in party of 7 were pretty aggressive about being seated immediately. This was around 11:30 and we were starting to fill up fast. Put A1 and A5 together. The father, an older gentlemen, changed his story and said it was four now and insisted on being seated again, that the rest of thier party were 30 minutes behind for graduation. I tried to start a polite dialogue about it being graduation weekend and that we're a small restaurant. His retort was "I know. I own a restaurant much bigger than this." Ugh. Anyway, we opted to seat them at A8. He sat himself and his family at A6, look over at B2 and said to me "We'll put these two tables together when the rest arrive"....I wasn't even going to try and explain that the tables were in different sections. His daughter and two friends showed up about 30 minutes later. On a 30-40 minute wait at this time. I talked to her thoroughly and she was very understanding even though her father was not.
The rush died down around 1:30 pm, I cut Kelly at this time since she's a double and opted to keep three on until close because I know how Friday lunches go. A few more tables after that but it pretty much trickled down to nothing towards the end of lunch. Surprising? I think a lot of people in town for graduation are sticking to places where they can make reservation.
No customer issue! Tickets times seemed fine as there were no complaints.
Specials:
3 Staff members that stood out (why/how): Sayo pulled through today, dealing with lots of colorful characters. She got all of the difficult, older, and kind of redneck tables (can I say that?). She seemed perturbed but shook it off with a sense of humor.
Taylor, if he were not on probation for being late the other day, would have gotten a reward for expo-ing. I verbally praised him.
Had to talk Kelly down from crying and panicking towards the end of the shift because she's having some chest pain issues. Did you know I'm great at helping people with anxiety? Not sure what's going on but I know she's been exercising a lot lately. Maybe she pulled or bruised something.
Any VIP's in? Single guy that does Omakase with Take. didn't catch his name.
Comps& Void Detail:
-Employee Kome bucks from Maverick used for his lunch
R&M needs:
86'd items/ need more:
Thursday, May 19, 2016
Thursday PM 5/19/16
Written By: Samara
LY Dinner Sales: $5769
Projected Sales : $5887
TY Dinner Sales: $5889
+/- : +2% & $2 over PS! On the money!
Dinner Covers: 204
Avg PPA: $29.15
Weather: high 60's and cool
Special events?: UT Graduation weekend it upon us...
Who worked: Kelly, Lindsey, Sophia, Sayo, Dusten (CL), John (SA), Taylor (FR), Miriam & Maverick (H)
Flow of Business, Cuts and Ticket Times: Lots of large walk in parties. Three 5-tops, three 6-tops, and a 9 top which didn't end up staying. On a wait by 6:00, consistent time of 35-45 minutes. First rush of parties seemed be families (everyone and their Grandma) until about 8:00 when it was all 2-top, mostly couples. Went off the wait shortly after 9:15, I cut Kelly, Lindsey, and Miriam. Cut Sophia at 10:30 and Sayo at 10:45. No long ticket times from sushi bar or kitchen. Only one customer issue, guy at S2 sent back his suzuki kimchi because it was too spicy for his taste.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Sayo was feeling under the weather but she pulled through even though it was obvious she was in pain.
Miriam & Maverick hosting are a good team, probably because they are friends outside of work. I had Maverick concentrate on cocktailing, since it was busy enough to do so but slow enough to go over details with him. He caught on quickly after I walked him through the process again. I don't think he'll need another cocktail training shift, just some assistance.
Any VIP's in? Not a one.
Comps& Void Detail:
-DNL Suzuki Kimchi. Too spicy for S2.
-Some beverage misrings from Maverick that weren't made
- Reopened a check for Sophia. She closed out B4 instead of B3.
-Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on Better Half Sauv Blanc
LY Dinner Sales: $5769
Projected Sales : $5887
TY Dinner Sales: $5889
+/- : +2% & $2 over PS! On the money!
Dinner Covers: 204
Avg PPA: $29.15
Weather: high 60's and cool
Special events?: UT Graduation weekend it upon us...
Who worked: Kelly, Lindsey, Sophia, Sayo, Dusten (CL), John (SA), Taylor (FR), Miriam & Maverick (H)
Flow of Business, Cuts and Ticket Times: Lots of large walk in parties. Three 5-tops, three 6-tops, and a 9 top which didn't end up staying. On a wait by 6:00, consistent time of 35-45 minutes. First rush of parties seemed be families (everyone and their Grandma) until about 8:00 when it was all 2-top, mostly couples. Went off the wait shortly after 9:15, I cut Kelly, Lindsey, and Miriam. Cut Sophia at 10:30 and Sayo at 10:45. No long ticket times from sushi bar or kitchen. Only one customer issue, guy at S2 sent back his suzuki kimchi because it was too spicy for his taste.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Sayo was feeling under the weather but she pulled through even though it was obvious she was in pain.
Miriam & Maverick hosting are a good team, probably because they are friends outside of work. I had Maverick concentrate on cocktailing, since it was busy enough to do so but slow enough to go over details with him. He caught on quickly after I walked him through the process again. I don't think he'll need another cocktail training shift, just some assistance.
Any VIP's in? Not a one.
Comps& Void Detail:
-DNL Suzuki Kimchi. Too spicy for S2.
-Some beverage misrings from Maverick that weren't made
- Reopened a check for Sophia. She closed out B4 instead of B3.
-Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on Better Half Sauv Blanc
Thursday AM 5.19.16
Written By: Elizabeth
LY Lunch Sales: $2084
Projected Sales : $2257
TY Lunch Sales:$1966
+/- : -6% LY and -$291 PS
Lunch Covers: 109
Avg PPA: $18.04
Previous Days Labor: 15.37%
Previous Days Comps: 3.93%
Controllable Comps: 3.37%
Weather: Rainy until about 12:45, then it stopped and around 2pm the sun came out. Cool though. 60s. Slight humidity
Special events?:Graduations are upon us.
Who worked:
Johnny CL. Sophia, Lindsey, Kelly. John Host, Mandy SA (was supposed to train Ara but Ara quit),Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch started slow with all the rain but slowly picked up around 12:45. I think the rain definitely kept us from hitting our PS today.
Had a few walk in 5 tops after 12:30. The restaurant seemed a lot busier than it was because it was SO LOUD. Don't know why. Around 1pm I had to hop in the kitchen and work expo until about 1:40. Louis is still new, and then it was just Daniel on Teishoku. We really need a third man on at lunch. With Louis being new and still slow, Daniel was taking the brunt of service on his own. I called tickets, helped where I could, and we pulled through. But we did hit some 20-25 minute tickets. As far as I know there were no complaints. I didn't hit the floor until the rush was over.
Cut to 2 on at 1:40, had about 5 more tables walk in after that as lunch came to a close
3 Staff members that stood out (why/how):
-Louis did great for his first solo shift, especially on a rainy day when everyone wanted ramen. Albiet he was very slow, but he didn't make any mistakes. So. Speed comes with time.
-John hosted today and did a great job. Very friendly. He mentioned wanting to get some cocktail training. I think the staff meeting next Thursday with the beverage course will help everyone out.
-Daniel did a great job on fry today. While his station was a bit messy, he did great considering he had to help Louis from time to time.
-Mandy was a good enough sport to be our SA today even though Ara quit last minute (she was supposed to train her). I bought her lunch (since she was supposed to train anyway)
Any VIP's in?
I didn't see anyone during the time I was on the floor. Might have been some while I was in the kitchen
Echo at S12
Comps& Void Detail:
Emp Day off for old emp Echo
R&M needs:
The vent in the kitchen as well as the vent in the Party Room was leaking when I got in this morning. Called Petrocelli and Joe came out to look. Finally taking some ownership over this and said he will get it fixed. That was like pulling teeth. He said he will be back out once it stops raining.
86'd items/ need more:
LY Lunch Sales: $2084
Projected Sales : $2257
TY Lunch Sales:$1966
+/- : -6% LY and -$291 PS
Lunch Covers: 109
Avg PPA: $18.04
Previous Days Labor: 15.37%
Previous Days Comps: 3.93%
Controllable Comps: 3.37%
Weather: Rainy until about 12:45, then it stopped and around 2pm the sun came out. Cool though. 60s. Slight humidity
Special events?:Graduations are upon us.
Who worked:
Johnny CL. Sophia, Lindsey, Kelly. John Host, Mandy SA (was supposed to train Ara but Ara quit),Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch started slow with all the rain but slowly picked up around 12:45. I think the rain definitely kept us from hitting our PS today.
Had a few walk in 5 tops after 12:30. The restaurant seemed a lot busier than it was because it was SO LOUD. Don't know why. Around 1pm I had to hop in the kitchen and work expo until about 1:40. Louis is still new, and then it was just Daniel on Teishoku. We really need a third man on at lunch. With Louis being new and still slow, Daniel was taking the brunt of service on his own. I called tickets, helped where I could, and we pulled through. But we did hit some 20-25 minute tickets. As far as I know there were no complaints. I didn't hit the floor until the rush was over.
Cut to 2 on at 1:40, had about 5 more tables walk in after that as lunch came to a close
3 Staff members that stood out (why/how):
-Louis did great for his first solo shift, especially on a rainy day when everyone wanted ramen. Albiet he was very slow, but he didn't make any mistakes. So. Speed comes with time.
-John hosted today and did a great job. Very friendly. He mentioned wanting to get some cocktail training. I think the staff meeting next Thursday with the beverage course will help everyone out.
-Daniel did a great job on fry today. While his station was a bit messy, he did great considering he had to help Louis from time to time.
-Mandy was a good enough sport to be our SA today even though Ara quit last minute (she was supposed to train her). I bought her lunch (since she was supposed to train anyway)
Any VIP's in?
I didn't see anyone during the time I was on the floor. Might have been some while I was in the kitchen
Echo at S12
Comps& Void Detail:
Emp Day off for old emp Echo
R&M needs:
The vent in the kitchen as well as the vent in the Party Room was leaking when I got in this morning. Called Petrocelli and Joe came out to look. Finally taking some ownership over this and said he will get it fixed. That was like pulling teeth. He said he will be back out once it stops raining.
86'd items/ need more:
Wednesday, May 18, 2016
Wednesday 5.18.16
Written By: Elizabeth
LY Lunch Sales: $1617
Projected Sales : $1928
TY Lunch Sales: $2043
+/- :+26% LY and +$118 PS
Lunch Covers: 123
Avg PPA: $16.61
LY Dinner Sales: $4142
Projected Sales : $5346
TY Dinner Sales: $6301
+/- : +52% LY and +$955 PS (wow!)
Dinner Covers: 235
Avg PPA: $26.81
The day finished with $8344 in sales, that's 45% over LY and $1073 over PS. Wow. Just wow for a wednesday. Back in the day we were doing those sales on Fridays and Saturdays only. Just so everyone knows how amazing those sales are.
Previous Days Labor: 16%
Previous Days Comps: 4.98%
Controllable Comps: 4.63%
Weather: Sunny and in the 70s
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Naoto, Johnny CL. John SA, tAYLOR fR, Cindy Host TR Chloe
Dinner: Lindsey, Naoto, Cindy, Sayo, Clair CL
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 11:45/12, went on a very brief wait mostly because everyone was incomplete, then it just stayed steady until about 1pm. Cut Naoto at that time, it continued to slow, then cut Lindsey. The usual rush of the 1:30 lunch crowd rolled around and that was that.
Dinner:Happy hour started off strong and we came close to filling up, but it slowed down around 5:45. Then picked back up around 6:30pm Went on a wait. Had a bunch of 3s and 4s, then around 8:30 it was all 2s. Stayed on a wait until 9:40 with some walk in 5 tops. Cut down to 2 on at 9:30. Sayo and Sophia closed it down.
Specials:
Hama toro and Sake Toro Carpaccio
3 Staff members that stood out (why/how):
-Cindy did well on her first solo shift on the floor. She was a little nervous at the start. Only had two mistakes, a misring for a croquette (she said she verified with the table but once it arrived they denied it) and a void for a misring. Other than that she did great.
-Maverick and John hosting tonight. I was a little nervous but they did really well. I made any drinks that got ordered since Maverick said he only had one CT training shift and didn't feel confident in making drinks yet. He asked for another CT training shift.
-John is just super friendly and personable at the host stand.
Any VIP's in?
Lunch: Kaila, our serendipity rep.
Dinner: Matt & Julie and their kid. Ransom was in solo.
Comps& Void Detail:
FNF for Kaila
Guest Changed mind on Croquette,
server misring on Argus, Lindsey misheard her. She meant Ginger Beer not... the Ginger beer. :/
Training Meals this morning for Cindy and Chloe
Promo Kome Bucks.
R&M needs:
The cork board near the bathrooms fell on some one first thing this morning. Not a huge deal, but the screw on the left is not fully anchored into the wall, so that's what lead to it falling out a bit.
86'd items/ need more:
LY Lunch Sales: $1617
Projected Sales : $1928
TY Lunch Sales: $2043
+/- :+26% LY and +$118 PS
Lunch Covers: 123
Avg PPA: $16.61
LY Dinner Sales: $4142
Projected Sales : $5346
TY Dinner Sales: $6301
+/- : +52% LY and +$955 PS (wow!)
Dinner Covers: 235
Avg PPA: $26.81
The day finished with $8344 in sales, that's 45% over LY and $1073 over PS. Wow. Just wow for a wednesday. Back in the day we were doing those sales on Fridays and Saturdays only. Just so everyone knows how amazing those sales are.
Previous Days Labor: 16%
Previous Days Comps: 4.98%
Controllable Comps: 4.63%
Weather: Sunny and in the 70s
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Naoto, Johnny CL. John SA, tAYLOR fR, Cindy Host TR Chloe
Dinner: Lindsey, Naoto, Cindy, Sayo, Clair CL
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 11:45/12, went on a very brief wait mostly because everyone was incomplete, then it just stayed steady until about 1pm. Cut Naoto at that time, it continued to slow, then cut Lindsey. The usual rush of the 1:30 lunch crowd rolled around and that was that.
Dinner:Happy hour started off strong and we came close to filling up, but it slowed down around 5:45. Then picked back up around 6:30pm Went on a wait. Had a bunch of 3s and 4s, then around 8:30 it was all 2s. Stayed on a wait until 9:40 with some walk in 5 tops. Cut down to 2 on at 9:30. Sayo and Sophia closed it down.
Specials:
Hama toro and Sake Toro Carpaccio
3 Staff members that stood out (why/how):
-Cindy did well on her first solo shift on the floor. She was a little nervous at the start. Only had two mistakes, a misring for a croquette (she said she verified with the table but once it arrived they denied it) and a void for a misring. Other than that she did great.
-Maverick and John hosting tonight. I was a little nervous but they did really well. I made any drinks that got ordered since Maverick said he only had one CT training shift and didn't feel confident in making drinks yet. He asked for another CT training shift.
-John is just super friendly and personable at the host stand.
Any VIP's in?
Lunch: Kaila, our serendipity rep.
Dinner: Matt & Julie and their kid. Ransom was in solo.
Comps& Void Detail:
FNF for Kaila
Guest Changed mind on Croquette,
server misring on Argus, Lindsey misheard her. She meant Ginger Beer not... the Ginger beer. :/
Training Meals this morning for Cindy and Chloe
Promo Kome Bucks.
R&M needs:
The cork board near the bathrooms fell on some one first thing this morning. Not a huge deal, but the screw on the left is not fully anchored into the wall, so that's what lead to it falling out a bit.
86'd items/ need more:
Tuesday, May 17, 2016
Tuesday 5/17/16
Written By: Samara
LY Lunch Sales: $1890
Projected Sales : $2196
TY Lunch Sales: $2479
+/- : +31% over LY & +$283 over PS
Lunch Covers: 139
Avg PPA: $17.83
LY Dinner Sales: $4799
Projected Sales : $4900
TY Dinner Sales: $5591
+/- : +17% over LY & +$692 over PS
Dinner Covers: 198
Avg PPA: $28.24
Previous Days Labor: 14.53%
Previous Days Comps: 5.37%
Controllable Comps: 1.04%
Weather: 80's and sunny during the day, 70's and thunderstorms approaching at night
Special events?:
Who worked: LUNCH- Lindsey, Clair training Cindy, Sayo, Johnny (CL), Mandy training William (SA), Taylor (FR), John (H)
DINNER- Lindsey, Mandy, Kelly, Grace, Clair (CL), John (SA), Hiroe (FR), Miriam & Grant (H)
Flow of Business, Cuts and Ticket Times: Lots of difficult customers today. 3-top at B4 during lunch insisted that our Tonkotsu Ramen was supposed to come with fried pork cutlet and that our food wasn't authentic Japanese...Elizabeth straightened them out.
A single guy sat himself at the sushi bar at 2:20pm. I apologized and said we were close. He thought we closed at 3pm. I apologized again and said we were open until 3pm on the weekends. He slammed his phone down and stormed out cursing.
B7 had a problem with some Tori-Teba wings. Every time I get a complaint that our chicken wings are raw is when Josh is working. This has happened 5 times in the last month. Is it something wrong in his technique? Is he not cooking them long enough? Do we need to change how they're being prepped? Because it's becoming far too consistent.
Semi-regular female customer who asked for a spicy scallop roll. The sushi bar said no. I explained to her that it's at the chef's discretion to make modifications and exceptions. She seemed understanding...I persuaded her to order the hand roll. However, Kelly told me later they weren't particularly nice to her after they didn't get what they wanted.
Dinner sushi bar roster is perfect. We need a crew like this all of the time. Ticket times never were over 15-20 minutes max.
Specials:
3 Staff members that stood out (why/how): Grace was 45 minutes late today. Her IN-time was at 4:00, I called her twice between 4:09 and 4:20. She answered the second time...thought she was off today and working tomorrow. I had her sign a late tracking sheet and she is on probation.
Grant needs to work on his organization when cocktailing. He closed out the wrong card and I finally (?!) got him to stop shoving the receipts and cash he received in his back pockets.
Any VIP's in? Liz, Joel, Lindsey Creel
Comps& Void Detail:
-Owner Comp from Take for Scott's meal
-Comped Saba Box. Guest Changed Mind.
-Kitchen Error Tori-Teba
-Employee Kome Bucks Sayo
-Training meals for Mandy, William, and Cindy
-Birthday Dessert
-Reopened a check for Grant
-1 Promo Kome Bucks
-1 Birthday Dessert
-FNF for Joel
R&M needs: Petrocielli showed up around 8 to fix the leaks.
86'd items/ need more:
LY Lunch Sales: $1890
Projected Sales : $2196
TY Lunch Sales: $2479
+/- : +31% over LY & +$283 over PS
Lunch Covers: 139
Avg PPA: $17.83
LY Dinner Sales: $4799
Projected Sales : $4900
TY Dinner Sales: $5591
+/- : +17% over LY & +$692 over PS
Dinner Covers: 198
Avg PPA: $28.24
Previous Days Labor: 14.53%
Previous Days Comps: 5.37%
Controllable Comps: 1.04%
Weather: 80's and sunny during the day, 70's and thunderstorms approaching at night
Special events?:
Who worked: LUNCH- Lindsey, Clair training Cindy, Sayo, Johnny (CL), Mandy training William (SA), Taylor (FR), John (H)
DINNER- Lindsey, Mandy, Kelly, Grace, Clair (CL), John (SA), Hiroe (FR), Miriam & Grant (H)
Flow of Business, Cuts and Ticket Times: Lots of difficult customers today. 3-top at B4 during lunch insisted that our Tonkotsu Ramen was supposed to come with fried pork cutlet and that our food wasn't authentic Japanese...Elizabeth straightened them out.
A single guy sat himself at the sushi bar at 2:20pm. I apologized and said we were close. He thought we closed at 3pm. I apologized again and said we were open until 3pm on the weekends. He slammed his phone down and stormed out cursing.
B7 had a problem with some Tori-Teba wings. Every time I get a complaint that our chicken wings are raw is when Josh is working. This has happened 5 times in the last month. Is it something wrong in his technique? Is he not cooking them long enough? Do we need to change how they're being prepped? Because it's becoming far too consistent.
Semi-regular female customer who asked for a spicy scallop roll. The sushi bar said no. I explained to her that it's at the chef's discretion to make modifications and exceptions. She seemed understanding...I persuaded her to order the hand roll. However, Kelly told me later they weren't particularly nice to her after they didn't get what they wanted.
Dinner sushi bar roster is perfect. We need a crew like this all of the time. Ticket times never were over 15-20 minutes max.
Specials:
3 Staff members that stood out (why/how): Grace was 45 minutes late today. Her IN-time was at 4:00, I called her twice between 4:09 and 4:20. She answered the second time...thought she was off today and working tomorrow. I had her sign a late tracking sheet and she is on probation.
Grant needs to work on his organization when cocktailing. He closed out the wrong card and I finally (?!) got him to stop shoving the receipts and cash he received in his back pockets.
Any VIP's in? Liz, Joel, Lindsey Creel
Comps& Void Detail:
-Owner Comp from Take for Scott's meal
-Comped Saba Box. Guest Changed Mind.
-Kitchen Error Tori-Teba
-Employee Kome Bucks Sayo
-Training meals for Mandy, William, and Cindy
-Birthday Dessert
-Reopened a check for Grant
-1 Promo Kome Bucks
-1 Birthday Dessert
-FNF for Joel
R&M needs: Petrocielli showed up around 8 to fix the leaks.
86'd items/ need more:
Monday 5/16/16
Written By: Samara
LY Lunch Sales: $2281
Projected Sales : $2070
TY Lunch Sales: $2186
+/- : -4% under LY & +$116 over PS
Lunch Covers: 116
Avg PPA: $18.84
LY Dinner Sales: $5164
Projected Sales : $5365
TY Dinner Sales: $6249
+/- : +21% over LY & +$884 over PS
Dinner Covers: 209
Avg PPA: $29.89
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: 80's and overcast during the day, the sun came out later, 70's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kelly, Johnny (CL), Hiroe (FR), Dusten training Ara (SA), Junko (H)
DINNER- Dusten, Clair training Cindy, Ruthy, Leary, Camacho (CL), Taylor (FR), Maverick (SA), Chelsea & Grant (H)
Flow of Business, Cuts and Ticket Times: Slow start. Only 3/4 of the restaurant was full by noon, the sushi bar was nearly empty. Around 12:30, we finally had a solid lunch rush. Sat the last table at 2:00pm. Cut Mandy at 1, Grace at 1:30, and kept two until close.
Crazy busy for dinner. Very little mistakes made. Sushi bar was hitting 40 minute tickets around 6pm but recovered quickly. There was only one table Chelsea ended up cocktailing the whole night and I helped Grant intermittently but it was nice to see he could handle a busier night on his own. Wait times on average were 35-45 minutes for 2-top and 45-1 hour for 3+ tops. Had two 6-tops walk in and a 5 that were able to be seated in the party room. Had a wait up until 10pm when the last 3 tables were sat. The last table left at 11:20pm.
I am tired.
Specials:
3 Staff members that stood out (why/how): Grant has improved with running the board. He now takes the time to count tables. His quote times were nearly perfect tonight.
Chelsea sold over $400 in beverage sales while cocktailing and all of her tips were at least 20%. I have a feeling she's an upselling superstar. I want to reward her for how important she here, even though it's only been a short time. I gave her a Dai Due gift card.
Josh tried to order an Uni Box for dinner.
Any VIP's in? Old John, Ben (Elizabeth's Broker), Rachel & Carlos, Harleigh from Black Swan Yoga, Rachel from Hotel Vegas, Krista from Farewell Books, Ramen Tatsuya crew, quite a few familiar faces as well.
Comps& Void Detail:
-5 SIN
-2 Promo Bucks
-Comped Botan Ebi. Kitchen Error. Somehow we lost the ebi body to be fried???
-Training meals for Cindy & Clair
R&M needs:
86'd items/ need more: China Markers
LY Lunch Sales: $2281
Projected Sales : $2070
TY Lunch Sales: $2186
+/- : -4% under LY & +$116 over PS
Lunch Covers: 116
Avg PPA: $18.84
LY Dinner Sales: $5164
Projected Sales : $5365
TY Dinner Sales: $6249
+/- : +21% over LY & +$884 over PS
Dinner Covers: 209
Avg PPA: $29.89
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: 80's and overcast during the day, the sun came out later, 70's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kelly, Johnny (CL), Hiroe (FR), Dusten training Ara (SA), Junko (H)
DINNER- Dusten, Clair training Cindy, Ruthy, Leary, Camacho (CL), Taylor (FR), Maverick (SA), Chelsea & Grant (H)
Flow of Business, Cuts and Ticket Times: Slow start. Only 3/4 of the restaurant was full by noon, the sushi bar was nearly empty. Around 12:30, we finally had a solid lunch rush. Sat the last table at 2:00pm. Cut Mandy at 1, Grace at 1:30, and kept two until close.
Crazy busy for dinner. Very little mistakes made. Sushi bar was hitting 40 minute tickets around 6pm but recovered quickly. There was only one table Chelsea ended up cocktailing the whole night and I helped Grant intermittently but it was nice to see he could handle a busier night on his own. Wait times on average were 35-45 minutes for 2-top and 45-1 hour for 3+ tops. Had two 6-tops walk in and a 5 that were able to be seated in the party room. Had a wait up until 10pm when the last 3 tables were sat. The last table left at 11:20pm.
I am tired.
Specials:
3 Staff members that stood out (why/how): Grant has improved with running the board. He now takes the time to count tables. His quote times were nearly perfect tonight.
Chelsea sold over $400 in beverage sales while cocktailing and all of her tips were at least 20%. I have a feeling she's an upselling superstar. I want to reward her for how important she here, even though it's only been a short time. I gave her a Dai Due gift card.
Josh tried to order an Uni Box for dinner.
Any VIP's in? Old John, Ben (Elizabeth's Broker), Rachel & Carlos, Harleigh from Black Swan Yoga, Rachel from Hotel Vegas, Krista from Farewell Books, Ramen Tatsuya crew, quite a few familiar faces as well.
Comps& Void Detail:
-5 SIN
-2 Promo Bucks
-Comped Botan Ebi. Kitchen Error. Somehow we lost the ebi body to be fried???
-Training meals for Cindy & Clair
R&M needs:
86'd items/ need more: China Markers
Sunday, May 15, 2016
Sunday PM 5/15/16
Written By: Samara
LY Dinner Sales: $5643
Projected Sales : $4598
TY Dinner Sales: $5896
+/- : +9% over LY & +$253 over PS
Dinner Covers: 200
Avg PPA: $29.48
Weather: 70's and raining
Special events?:
Who worked: Mandy, Grace, Camacho, Camacho, Sayo, Clair (CL), Maverick (SA), Hiroe (FR), Ruthy training John (H), Grant hosted as well
Flow of Business, Cuts and Ticket Times: Regular Sunday night with a line out of the door at open. Filled up and on a wait by 6pm. Sushi bar informed me that they were hitting 30-40 minute tickets for maki station at this time. After the initial rush, things were smooth for the rest of the night. Lots of team work
Specials: Snow Crab 16, Japanese Uni 10, Suzuki Carpaccio 10, Farm Salad 5
3 Staff members that stood out (why/how): Mr. Tran's rolls looked pretty sloppy tonight.
John's last shift of hosting training. He ran the board the entire night with guidance from Ruthy and delegated when to seat people to Grant. He did a really great job. Very thorough and polite in his approach with customers. It was busy enough that he got a proper sense of how to quote times. Interested to see how he progresses!
Sayo got snippy with me early on. She wanted A4's last roll before A3's. She rang them in around the same time. This was right after the sushi bar told me they were backed up and I knew the sushimen were trying to push through. She was very impatient. Both tables rolls came out about 5 minutes later. Shortly after I picked up A3's check with a full table of dishes. I kindly reminded her about pre busing before dropping the check. She got an attitude with me again and said she knew how to do her job. I let it slide. Just making a note of it here.
Any VIP's in? Lindsey Creel
Comps& Void Detail:
-Training Meal for Ruthy and John
-Bought Ruthy a glass of house white
-2 Promo Kome Bucks
-A couple of void misrings and 86'd items but NO COMPS!
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5643
Projected Sales : $4598
TY Dinner Sales: $5896
+/- : +9% over LY & +$253 over PS
Dinner Covers: 200
Avg PPA: $29.48
Weather: 70's and raining
Special events?:
Who worked: Mandy, Grace, Camacho, Camacho, Sayo, Clair (CL), Maverick (SA), Hiroe (FR), Ruthy training John (H), Grant hosted as well
Flow of Business, Cuts and Ticket Times: Regular Sunday night with a line out of the door at open. Filled up and on a wait by 6pm. Sushi bar informed me that they were hitting 30-40 minute tickets for maki station at this time. After the initial rush, things were smooth for the rest of the night. Lots of team work
Specials: Snow Crab 16, Japanese Uni 10, Suzuki Carpaccio 10, Farm Salad 5
3 Staff members that stood out (why/how): Mr. Tran's rolls looked pretty sloppy tonight.
John's last shift of hosting training. He ran the board the entire night with guidance from Ruthy and delegated when to seat people to Grant. He did a really great job. Very thorough and polite in his approach with customers. It was busy enough that he got a proper sense of how to quote times. Interested to see how he progresses!
Sayo got snippy with me early on. She wanted A4's last roll before A3's. She rang them in around the same time. This was right after the sushi bar told me they were backed up and I knew the sushimen were trying to push through. She was very impatient. Both tables rolls came out about 5 minutes later. Shortly after I picked up A3's check with a full table of dishes. I kindly reminded her about pre busing before dropping the check. She got an attitude with me again and said she knew how to do her job. I let it slide. Just making a note of it here.
Any VIP's in? Lindsey Creel
Comps& Void Detail:
-Training Meal for Ruthy and John
-Bought Ruthy a glass of house white
-2 Promo Kome Bucks
-A couple of void misrings and 86'd items but NO COMPS!
R&M needs:
86'd items/ need more:
Sunday AM 5.15.16
Written By: Elizabeth
LY Lunch Sales: $2883
Projected Sales : $2988
TY Lunch Sales: $2490
+/- : -14% LY and -$498 PS
Lunch Covers: 146
Avg PPA: $17.05
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 2.64%
Weather: Overcast, cooler. high 60s, low 70s
Special events?: none.
Who worked: Mandy,Grace, Ruthy, Camacho CL. Miriam Host, Taylor FR, John SA
The "new" guy Steve Nguyen told me today that he had never received clock in information. I asked if anyone gave him an I9 or W4 and he said no. So I had him fill out his paperwork. Folks, he has been working here since Mid March. How come I never got paperwork for him? All new hires must fill out their paperwork before starting work. I owe Steve back pay for a month and a half now.
I was just auditing time cards and noticed that I don't have paperwork for Yuka either. Can someone please get that from her tomorrow if she is here. I will be processing payroll on Tuesday and need her information so that she can get paid.
Flow of Business, Cuts and Ticket Times:
Sleepy day here. Had about 5 tables right at 11am and I thought we were going to be slammed, but that was it. ebb and flow all day. Cut Mandy at 1pm, and Camacho absorbed the back B's. The sushi bar didn't fill up until around 2pm. Kept Jason moving, and then a 6 top walked in at 2:15. But he delegated what he needed and the whole crew did a good job staying busy. I cut Grace around 2:30
Had Matt throw away a quarter of a bag of gyoza marked with the date May 8th. I ordered them for lunch, (because earlier I noticed a burnt looking order, which did not go out, which I tried, and it tasted like a plastic bag). And my order tasted of the same plastic bag taste. I went back to the kitchen and asked Matt to pull the bag that I got my order from and it was dated the 8th. It also had a tear in the bottom of the bag. Week old Gyoza may be the limit.
3 Staff members that stood out (why/how):
-Camacho made the best use of his downtime for the first hour when his sushi bar was rarely sat, and then handed the rush really well
-John did a great job as always
Any VIP's in?
Old John, Take with Kenta and soccer buddies.
Comps& Void Detail:
voided a Saba Box, guest changed mind.
Owner comp for Take
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2883
Projected Sales : $2988
TY Lunch Sales: $2490
+/- : -14% LY and -$498 PS
Lunch Covers: 146
Avg PPA: $17.05
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 2.64%
Weather: Overcast, cooler. high 60s, low 70s
Special events?: none.
Who worked: Mandy,Grace, Ruthy, Camacho CL. Miriam Host, Taylor FR, John SA
The "new" guy Steve Nguyen told me today that he had never received clock in information. I asked if anyone gave him an I9 or W4 and he said no. So I had him fill out his paperwork. Folks, he has been working here since Mid March. How come I never got paperwork for him? All new hires must fill out their paperwork before starting work. I owe Steve back pay for a month and a half now.
I was just auditing time cards and noticed that I don't have paperwork for Yuka either. Can someone please get that from her tomorrow if she is here. I will be processing payroll on Tuesday and need her information so that she can get paid.
Flow of Business, Cuts and Ticket Times:
Sleepy day here. Had about 5 tables right at 11am and I thought we were going to be slammed, but that was it. ebb and flow all day. Cut Mandy at 1pm, and Camacho absorbed the back B's. The sushi bar didn't fill up until around 2pm. Kept Jason moving, and then a 6 top walked in at 2:15. But he delegated what he needed and the whole crew did a good job staying busy. I cut Grace around 2:30
Had Matt throw away a quarter of a bag of gyoza marked with the date May 8th. I ordered them for lunch, (because earlier I noticed a burnt looking order, which did not go out, which I tried, and it tasted like a plastic bag). And my order tasted of the same plastic bag taste. I went back to the kitchen and asked Matt to pull the bag that I got my order from and it was dated the 8th. It also had a tear in the bottom of the bag. Week old Gyoza may be the limit.
3 Staff members that stood out (why/how):
-Camacho made the best use of his downtime for the first hour when his sushi bar was rarely sat, and then handed the rush really well
-John did a great job as always
Any VIP's in?
Old John, Take with Kenta and soccer buddies.
Comps& Void Detail:
voided a Saba Box, guest changed mind.
Owner comp for Take
R&M needs:
86'd items/ need more:
Saturday, May 14, 2016
Saturday PM 5.14.16
Written By: Elizabeth
LY Dinner Sales: $7703
Projected Sales : $8215
TY Dinner Sales: $8365
+/- : +9% LY and +$150 PS
Dinner Covers:263
Avg PPA: $31.81
Weather: Rainy until about 6:30 then the sun came out. It cooled off a little bit spit rain on and off through the night.
Special events?: none that I know of. I think UT Finals are over.
Who worked: Clair, Sayo, Krystin. Ruthy, Dusten CL. Chelsea and Kelly Hosted, Cindy CT, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Busy from the get go. On a wait around 5:45, got off the wait shortly after 10pm. Pretty seemless night. Chelsea is amazing at the host stand, and Kelly is always running around staying busy or bussing tables or getting waters. Great job from both of them tonight. Everyone else was on top of it, moving and shaking. Just another Saturday night at Kome.
Because the night was somewhat on auto pilot, Matt and I brainstormed about organization and then put a plan into action.
A project I've wanted to do for a while and finally did tonight was move dry storage. Matt was a huge help (he moved it all himself). First we brainstormed where we could make room in the kitchen. There is SO MUCH unused space back there on shelves and tables, and I have always hated the idea of food we eat being in the same space as dirty dishes and glasses. I have attached some pictures so that everyone knows where every thing is now. We are most definitely maximizing our space now.
Specials:
Farm salad
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Chelsea and Kelly as mentioned above.
-Krystin powered through her last shift before Paris like a champ.
Any VIP's in?
Vivian and Erik
Comps& Void Detail:
Only had to void a beer for Krystin, Guest changed mind
DNL on Kitchen Error for a guy at S11- no error or anyone's. It came at the end of the night, he was sitting solo and ordered Aburi Aji, then claimed it wasn't Aji. He was getting a little aggressive with Dusten about it, so Dusten just comp'd it and told me about it.
R&M needs:
The vent in the kitchen was leaking again. I called Petrocelli (against my better judgement) and the guy first tried to tell us it was our roof and I reminded him it was the vent THEY installed. He said he would have to call Joe. So I'm REALLY looking forward to that conversation.
86'd items/ need more:
Rose.
LY Dinner Sales: $7703
Projected Sales : $8215
TY Dinner Sales: $8365
+/- : +9% LY and +$150 PS
Dinner Covers:263
Avg PPA: $31.81
Weather: Rainy until about 6:30 then the sun came out. It cooled off a little bit spit rain on and off through the night.
Special events?: none that I know of. I think UT Finals are over.
Who worked: Clair, Sayo, Krystin. Ruthy, Dusten CL. Chelsea and Kelly Hosted, Cindy CT, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Busy from the get go. On a wait around 5:45, got off the wait shortly after 10pm. Pretty seemless night. Chelsea is amazing at the host stand, and Kelly is always running around staying busy or bussing tables or getting waters. Great job from both of them tonight. Everyone else was on top of it, moving and shaking. Just another Saturday night at Kome.
Because the night was somewhat on auto pilot, Matt and I brainstormed about organization and then put a plan into action.
A project I've wanted to do for a while and finally did tonight was move dry storage. Matt was a huge help (he moved it all himself). First we brainstormed where we could make room in the kitchen. There is SO MUCH unused space back there on shelves and tables, and I have always hated the idea of food we eat being in the same space as dirty dishes and glasses. I have attached some pictures so that everyone knows where every thing is now. We are most definitely maximizing our space now.
 |
| Sauces and things to make sauces go on this shelf |
 |
| Linens now go here where dry storage once was. |
 |
| Corn and Ramen Bases back here-convenient. |
 |
| Curry base, other Japanese items-Dashi- squid ink |
 |
| gelatin, sansho pepper, sesame seeds, togarashi |
 |
| Kewpie, Sriracha |
Specials:
Farm salad
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Chelsea and Kelly as mentioned above.
-Krystin powered through her last shift before Paris like a champ.
Any VIP's in?
Vivian and Erik
Comps& Void Detail:
Only had to void a beer for Krystin, Guest changed mind
DNL on Kitchen Error for a guy at S11- no error or anyone's. It came at the end of the night, he was sitting solo and ordered Aburi Aji, then claimed it wasn't Aji. He was getting a little aggressive with Dusten about it, so Dusten just comp'd it and told me about it.
R&M needs:
The vent in the kitchen was leaking again. I called Petrocelli (against my better judgement) and the guy first tried to tell us it was our roof and I reminded him it was the vent THEY installed. He said he would have to call Joe. So I'm REALLY looking forward to that conversation.
86'd items/ need more:
Rose.
Saturday AM 5/14/16
Written By: Samara
LY Lunch Sales: $2325
Projected Sales : $2720
TY Lunch Sales: $2458
+/- : +6% over LY & -$262 under PS
Lunch Covers: 150
Avg PPA: $16.39
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 1.71%
Weather: 70's and raining
Special events?: none that I know of...
Who worked: Lindsey, Ruthy, Sophia training Cindy, Johnny (CL), Hiroe (FR), Taylor (SA), Maverick (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Several 5 and 6-tops walk ins. Once it started raining around 1, business died down. Cut Lindsey at 2 and kept 3 on but surprisingly no late pop. No long ticket times or customer issues. Excellent team work all around.
Specials:
3 Staff members that stood out (why/how): Maverick had an issue with a customer. It was after 2pm and there a few tables open and pretty much an empty sushi bar. He asked for her to wait to be completed, which annoyed her since it wasn't during our "peak hours". Granted, it was pretty slow at the time. He sat her a few minutes later when she was complete at A4. She then wanted to be moved to the sushi bar and ranted at Johnny about her experience with Maverick. I had a talk with her to smooth things over. I had a long talk with Maverick about how to deflect difficult customers...sometimes it's just a matter of HOW you says things. However, 2 girls walked in at 3:08, he delivered the news that we were closed in an off-putting manner and I had to correct him again. What it comes down to is: he's young and has a lot of stuff on his plate for someone his age. I'm trying to figure out the best way to coach him. Any tips from the other managers would be helpful!
Sophia was very thorough with training Cindy as a server today. She said Cindy needs a little push in talking to tables, that she relied on Sophia too much because she's nervous. I asked Cindy to take the lead in her next training, which will be with Clair on Monday night.
Taylor was 30 minutes late today. I called him at 11:50 and he said he was stuck in traffic. I wrote up a late tracking sheet and had him sign it. Explained that if he had called earlier, I wouldn't have had to write him up.
Any VIP's in? Old John
All the reservations for tonight cancelled. Marielle Quaid (Dennis Quaid's sister in law...why do I know this? called) to make a last minute reservation but then cancelled just now. Is it the weather or events going on???
Comps& Void Detail:
-Bought Sophia a glass of house white
-Employee Kome Bucks from Lindsey
-1 Kome bucks from a recovery last week
-Training meals for Sophia and Cindy
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2325
Projected Sales : $2720
TY Lunch Sales: $2458
+/- : +6% over LY & -$262 under PS
Lunch Covers: 150
Avg PPA: $16.39
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 1.71%
Weather: 70's and raining
Special events?: none that I know of...
Who worked: Lindsey, Ruthy, Sophia training Cindy, Johnny (CL), Hiroe (FR), Taylor (SA), Maverick (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Several 5 and 6-tops walk ins. Once it started raining around 1, business died down. Cut Lindsey at 2 and kept 3 on but surprisingly no late pop. No long ticket times or customer issues. Excellent team work all around.
Specials:
3 Staff members that stood out (why/how): Maverick had an issue with a customer. It was after 2pm and there a few tables open and pretty much an empty sushi bar. He asked for her to wait to be completed, which annoyed her since it wasn't during our "peak hours". Granted, it was pretty slow at the time. He sat her a few minutes later when she was complete at A4. She then wanted to be moved to the sushi bar and ranted at Johnny about her experience with Maverick. I had a talk with her to smooth things over. I had a long talk with Maverick about how to deflect difficult customers...sometimes it's just a matter of HOW you says things. However, 2 girls walked in at 3:08, he delivered the news that we were closed in an off-putting manner and I had to correct him again. What it comes down to is: he's young and has a lot of stuff on his plate for someone his age. I'm trying to figure out the best way to coach him. Any tips from the other managers would be helpful!
Sophia was very thorough with training Cindy as a server today. She said Cindy needs a little push in talking to tables, that she relied on Sophia too much because she's nervous. I asked Cindy to take the lead in her next training, which will be with Clair on Monday night.
Taylor was 30 minutes late today. I called him at 11:50 and he said he was stuck in traffic. I wrote up a late tracking sheet and had him sign it. Explained that if he had called earlier, I wouldn't have had to write him up.
Any VIP's in? Old John
All the reservations for tonight cancelled. Marielle Quaid (Dennis Quaid's sister in law...why do I know this? called) to make a last minute reservation but then cancelled just now. Is it the weather or events going on???
Comps& Void Detail:
-Bought Sophia a glass of house white
-Employee Kome Bucks from Lindsey
-1 Kome bucks from a recovery last week
-Training meals for Sophia and Cindy
R&M needs:
86'd items/ need more:
Friday PM 5/13/16
Written By: Samara
LY Dinner Sales: $7191
Projected Sales : $7650
TY Dinner Sales: 7341
+/- : 2% over LY & -$309 under PS
Dinner Covers: 246
Avg PPA: $29.84
Weather: 80's and very humid
Special events?: Friday the 13th
Who worked: Camacho, Lindsey, Johnny, Krystin, Clair (CL), Maverick (SA), Grant (FR), Chelsea & Kelly (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Filled up and on a wait by 6pm. Had two 6-tops and a 5-top walk in around that time. Everyone was quoted 45 minutes- 1 hour and seated exactly on time. An absurd amount of regulars tonight...I recognized more tables than I did not!
No customer issues other than B5 saying their Iidako was greasy. It was remade. I think the kitchen could keep a better eye on these things but without an expo or KM, these details fall by the wayside. Also, the fry station was getting hit hard tonight. Thank for Elizabeth for your help.
Some long ticket times from the sushi bar but again, no customer issue. Good moods all around.
Went off the wait around 9:45 when I cut Camacho. Cut Lindsey at 10, Johnny at 10:30, and Krystin at 10:45. It really pestered off around 10. Most of the staff already gone a little after 11pm.
Specials: Hirame, Japanease Uni, Apple Pie Dessert
3 Staff members that stood out (why/how): Grant was the superstar of the night, helping pre bus anytime he was on the floor after running food. It was sweet to see how much he helped Maverick. I gave him an Alamo gift card.
Kelly and Chelsea. #1 hosting team. I never have to worry about the host stand when they're working together.
Chelsea said she would be interested in serving...so I'll try to fast track that process.
Clair rung in two sushi specials even though I had 86'd them in the computer, wrote it on the board, and had the hosts cross it out on the menus.
Any VIP's in? Susan & Jason, Thalia, Kumi & family, Leslie & boyfriend, Mark & girlfriend, The yellow jacket crew, Abel
Comps& Void Detail: 5 Promo Kome Bucks, Employee Day Off for Abel, a few misrings and voids
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7191
Projected Sales : $7650
TY Dinner Sales: 7341
+/- : 2% over LY & -$309 under PS
Dinner Covers: 246
Avg PPA: $29.84
Weather: 80's and very humid
Special events?: Friday the 13th
Who worked: Camacho, Lindsey, Johnny, Krystin, Clair (CL), Maverick (SA), Grant (FR), Chelsea & Kelly (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Filled up and on a wait by 6pm. Had two 6-tops and a 5-top walk in around that time. Everyone was quoted 45 minutes- 1 hour and seated exactly on time. An absurd amount of regulars tonight...I recognized more tables than I did not!
No customer issues other than B5 saying their Iidako was greasy. It was remade. I think the kitchen could keep a better eye on these things but without an expo or KM, these details fall by the wayside. Also, the fry station was getting hit hard tonight. Thank for Elizabeth for your help.
Some long ticket times from the sushi bar but again, no customer issue. Good moods all around.
Went off the wait around 9:45 when I cut Camacho. Cut Lindsey at 10, Johnny at 10:30, and Krystin at 10:45. It really pestered off around 10. Most of the staff already gone a little after 11pm.
Specials: Hirame, Japanease Uni, Apple Pie Dessert
3 Staff members that stood out (why/how): Grant was the superstar of the night, helping pre bus anytime he was on the floor after running food. It was sweet to see how much he helped Maverick. I gave him an Alamo gift card.
Kelly and Chelsea. #1 hosting team. I never have to worry about the host stand when they're working together.
Chelsea said she would be interested in serving...so I'll try to fast track that process.
Clair rung in two sushi specials even though I had 86'd them in the computer, wrote it on the board, and had the hosts cross it out on the menus.
Any VIP's in? Susan & Jason, Thalia, Kumi & family, Leslie & boyfriend, Mark & girlfriend, The yellow jacket crew, Abel
Comps& Void Detail: 5 Promo Kome Bucks, Employee Day Off for Abel, a few misrings and voids
R&M needs:
86'd items/ need more:
Friday, May 13, 2016
Friday the 13th (May) Lunch
Written By: Elizabeth
LY Lunch Sales: $2350
Projected Sales :$2565
TY Lunch Sales: $2375
+/- : +1% LY and -$190 PS
Lunch Covers: 134
Avg PPA: $17.72
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 7% ($8.49 FNF, $8 DNL, $17.5 Kit.Error, Yakitori Bone, Undercooked and Harumaki made insteda of Apple spring roll)
Weather: Sunny
Special events?: none
Who worked: Camacho TR Cindy, Clair, Sayo, Sophia. Kelly Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy day, as Friday lunches are. Went on a wait by 11:45 and off the wait at 1:15 but stayed full and busy. Teishoku station got bogged down, it was just Daniel on the line. Joe was training the new Ramen guy Louis, so he wasn't much of an expo help. I stayed back in the kitchen for about 50% of service to help keep them on track. It got a little hairy during the last 25 minutes of service as well. Luckily Kelly said it was not felt at all in the FOH.
We did have some long ticket times here and there, with some split tickets, as well as some 'as app" items that went out with the entrees. That, however, was the servers fault. It was Sayo and she rang in B1's apps the same time as she rang in their entrees. I told her she needs to have lead time. She looked at me like I had just told her something new, then went back into the kitchen and asked how long a takoyaki takes to make. I pulled her aside and told her that she needs to give it at least a 5 minute lead and it's not debatable. She seemed okay with that answer. But I was a little put off.
Can we add that to the shift notes- especially at lunch, if it's "as app" to give it a few minutes before sending food through. It is not up to the kitchen to pace our your food, it's your job.
In the end, I didn't make any cuts because we were busy until the end. Though sales didn't reflect it, unfortunately. It felt a lot busier than it was, not sure if that was because the kitchen was struggling, or what.
3 Staff members that stood out (why/how):
-Camacho, although stressed with training Cindy on a Friday, did a very thorough job. I overheard him throughout the shift and he was very detail oriented.
-Sayo ran several items as app along with their entrees right after that. Hence the conversation.
Any VIP's in?
No one at the glances that I had while on the floor running food.
Comps& Void Detail:
Hair in a Tsukemono
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2350
Projected Sales :$2565
TY Lunch Sales: $2375
+/- : +1% LY and -$190 PS
Lunch Covers: 134
Avg PPA: $17.72
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 7% ($8.49 FNF, $8 DNL, $17.5 Kit.Error, Yakitori Bone, Undercooked and Harumaki made insteda of Apple spring roll)
Weather: Sunny
Special events?: none
Who worked: Camacho TR Cindy, Clair, Sayo, Sophia. Kelly Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy day, as Friday lunches are. Went on a wait by 11:45 and off the wait at 1:15 but stayed full and busy. Teishoku station got bogged down, it was just Daniel on the line. Joe was training the new Ramen guy Louis, so he wasn't much of an expo help. I stayed back in the kitchen for about 50% of service to help keep them on track. It got a little hairy during the last 25 minutes of service as well. Luckily Kelly said it was not felt at all in the FOH.
We did have some long ticket times here and there, with some split tickets, as well as some 'as app" items that went out with the entrees. That, however, was the servers fault. It was Sayo and she rang in B1's apps the same time as she rang in their entrees. I told her she needs to have lead time. She looked at me like I had just told her something new, then went back into the kitchen and asked how long a takoyaki takes to make. I pulled her aside and told her that she needs to give it at least a 5 minute lead and it's not debatable. She seemed okay with that answer. But I was a little put off.
Can we add that to the shift notes- especially at lunch, if it's "as app" to give it a few minutes before sending food through. It is not up to the kitchen to pace our your food, it's your job.
In the end, I didn't make any cuts because we were busy until the end. Though sales didn't reflect it, unfortunately. It felt a lot busier than it was, not sure if that was because the kitchen was struggling, or what.
3 Staff members that stood out (why/how):
-Camacho, although stressed with training Cindy on a Friday, did a very thorough job. I overheard him throughout the shift and he was very detail oriented.
-Sayo ran several items as app along with their entrees right after that. Hence the conversation.
Any VIP's in?
No one at the glances that I had while on the floor running food.
Comps& Void Detail:
Hair in a Tsukemono
R&M needs:
86'd items/ need more:
Thursday, May 12, 2016
Thursday 5.12.16
Written By: Elizabeth
LY Lunch Sales: $1755
Projected Sales : $1955
TY Lunch Sales: $2507
+/- : +43% LY and +$552 PS Very unexpected
Lunch Covers: 135
Avg PPA: $18.57
LY Dinner Sales:$4268
Projected Sales : $5740
TY Dinner Sales: $5385
+/- :+26% LY and -$355 PS
Dinner Covers: 198
Avg PPA: $27.20
For the day we did $7892 in sales/ 31% over LY and +$197 over PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.10%
Weather: weird weather all day. Part rain, part sun, lots of humidity. Warm.
Special events?: none that I know of. But the 9 top at the end of the night said they were coming from a graduation? Or it was a graduation dinner.
Who worked:
Lunch: Sayo, Mandy, Lindsey, Johnny CL. Cindy Host, John TR Host, Chris FR, Taylor SA
Dinner: Sophia, Ruthy, Kelly, Krystin, Dusten CL. Miriam Host, John SA, Maverick FR
Cindy Host TR Chloe
Lindsey CT Trained Grant
Flow of Business, Cuts and Ticket Times:
Quick note: this morning the party room was a mess.I had a meeting with our insurance adjuster and we went to sit down in there and there were crumbs everywhere and tickets too. Lets make sure the party room is getting wiped down at the end of the night.
Lunch: For the first 35 minutes there wasn't a sole in the building. It was bizarre. Then everyone came in all at once at 11:45. Went on a wait at 12:15 and stayed busy throughout the afternoon. Didn't make any cuts until 1:50 and went 2 on. Everyone was moving today. No issues with ticket times or anything. Had a table (A6) say that their Tuna sashimi tasted fishier than usual. They ate one order but then didn't eat the other. Talked to Take and Drew about it, and Drew said maybe the tuna wasn't patted down with paper towels enough. That was his only insight on it. Take said nothing else was different. Temperature could have been a factor. I comp'd the order for them. Mandy felt the need to compensate without consulting me first, and gave them the $15 Kome GC's that we have. I told her that is not up to her to do and if she feels thats the correct move she needs to consult a manager and we will write out Kome Bucks to the guest. I also just sent a message out about it on Hot Schedules so the rest of the staff is in line.
Dinner service started off strong for happy hour. About 3/4ths of the restaurant was full, including portions of the sushi bar. Ben and his girls were in as well as Old John. John found a bone in his yakitori, but was jovial about it. Dinner service was up and down. Had that post-happy hour lull then things sped up again. Stayed on a consistent 5-6 party wait throughout. Slowed down a little at 9. Had a walk in 9 top at 9:15. Got them sat at 9:45 and Dusten got them all in at 10:10.
Specials:
Japanese Uni 10
Snow Crab 12
Flounder 13
Farm salad 2
Apple Spring Rolls 6
3 Staff members that stood out (why/how):
-Talked to Maverick about being present at the start of his shift. He was scheduled in tonight at 5:30 and we were already pretty busy from Happy Hour. He didn't arrive in the kitchen until about 5:37. I pulled him aside and told him that he needs to be dressed and ready by his in time. He apologized,said he took the bus for the first time today and it was "an ordeal", so I had some sympathy for him. He use to take Lyft and Uber everywhere...
-Found Orlando on his phone, again tonight. I pulled Sophia aside with me to talk to him. Told him not to be on his phone. He needs to keep it in his pocket or next time I will take it. He said that there wasn't anything to do so that's why he went on his phone. I told him if that's the case I will find something for him to do.
-Miriam asked about how raises work and evals. I told her evals are quarterly and raises are based on work. I definitely think we can look at some of the more seasoned hosts this next eval round and give them merit based raises. I think Miriam has definitely proved her worth here and could be eligible for a raise at that time. Just something to think about.
Any VIP's in?
Lunch: Tara and Kelvin, Fontaine (my old boss' wife)
Dinner: Ben & his girls, Old John, Rachel & Carlos and their awkward friend Teresa.
Comps& Void Detail:
a whole lotta kitchen errors tonight:
John's Yakitori with a bone in it
A raw Yakitori went to A4
a Harumaki was disguised as an apple pie spring roll at A8
All Krystin's section, poor thing.
A6 Void Kome Set, not made
R&M needs:
1- Plumber was out from ABC to reassess the gas lines. He will be in at 7am tomorrow morning to move the gas lines and install accessible shut off valves. After he has done so, we should be compliant with the insurance company, and ready to use the new two burner. The tiny grill will be gone, as well. Matt and I will make sure it is compliant tomorrow morning after it is complete.
2- Hill was out to repair the freezer, and also dusted off the condenser coils on the garnish reach in, so that should be holding colder now. There was so much crap behind those reach ins by the way. That will be going on the new kitchen cleaning list- pull out reach ins and sweep behind. Wipe down. Etc. Be ready. Basilio got back there and cleaned out both spaces. He was very helpful in the in between hours of the day (3-4pm)
3- Dragon Fire Systems will by by Tuesday to recharge the class K extinguisher we used to put the fire out, as well as make sure we are up to date with inspections. They believe we aren't due for inspection until July.
86'd items/ need more:
I need to buy more thermometers for the fridges for our temp checks. I will go after the mgr meeting tomorrow. I forgot to stop on my way home Tuesday.
LY Lunch Sales: $1755
Projected Sales : $1955
TY Lunch Sales: $2507
+/- : +43% LY and +$552 PS Very unexpected
Lunch Covers: 135
Avg PPA: $18.57
LY Dinner Sales:$4268
Projected Sales : $5740
TY Dinner Sales: $5385
+/- :+26% LY and -$355 PS
Dinner Covers: 198
Avg PPA: $27.20
For the day we did $7892 in sales/ 31% over LY and +$197 over PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.10%
Weather: weird weather all day. Part rain, part sun, lots of humidity. Warm.
Special events?: none that I know of. But the 9 top at the end of the night said they were coming from a graduation? Or it was a graduation dinner.
Who worked:
Lunch: Sayo, Mandy, Lindsey, Johnny CL. Cindy Host, John TR Host, Chris FR, Taylor SA
Dinner: Sophia, Ruthy, Kelly, Krystin, Dusten CL. Miriam Host, John SA, Maverick FR
Cindy Host TR Chloe
Lindsey CT Trained Grant
Flow of Business, Cuts and Ticket Times:
Quick note: this morning the party room was a mess.I had a meeting with our insurance adjuster and we went to sit down in there and there were crumbs everywhere and tickets too. Lets make sure the party room is getting wiped down at the end of the night.
Lunch: For the first 35 minutes there wasn't a sole in the building. It was bizarre. Then everyone came in all at once at 11:45. Went on a wait at 12:15 and stayed busy throughout the afternoon. Didn't make any cuts until 1:50 and went 2 on. Everyone was moving today. No issues with ticket times or anything. Had a table (A6) say that their Tuna sashimi tasted fishier than usual. They ate one order but then didn't eat the other. Talked to Take and Drew about it, and Drew said maybe the tuna wasn't patted down with paper towels enough. That was his only insight on it. Take said nothing else was different. Temperature could have been a factor. I comp'd the order for them. Mandy felt the need to compensate without consulting me first, and gave them the $15 Kome GC's that we have. I told her that is not up to her to do and if she feels thats the correct move she needs to consult a manager and we will write out Kome Bucks to the guest. I also just sent a message out about it on Hot Schedules so the rest of the staff is in line.
Dinner service started off strong for happy hour. About 3/4ths of the restaurant was full, including portions of the sushi bar. Ben and his girls were in as well as Old John. John found a bone in his yakitori, but was jovial about it. Dinner service was up and down. Had that post-happy hour lull then things sped up again. Stayed on a consistent 5-6 party wait throughout. Slowed down a little at 9. Had a walk in 9 top at 9:15. Got them sat at 9:45 and Dusten got them all in at 10:10.
Specials:
Japanese Uni 10
Snow Crab 12
Flounder 13
Farm salad 2
Apple Spring Rolls 6
3 Staff members that stood out (why/how):
-Talked to Maverick about being present at the start of his shift. He was scheduled in tonight at 5:30 and we were already pretty busy from Happy Hour. He didn't arrive in the kitchen until about 5:37. I pulled him aside and told him that he needs to be dressed and ready by his in time. He apologized,said he took the bus for the first time today and it was "an ordeal", so I had some sympathy for him. He use to take Lyft and Uber everywhere...
-Found Orlando on his phone, again tonight. I pulled Sophia aside with me to talk to him. Told him not to be on his phone. He needs to keep it in his pocket or next time I will take it. He said that there wasn't anything to do so that's why he went on his phone. I told him if that's the case I will find something for him to do.
-Miriam asked about how raises work and evals. I told her evals are quarterly and raises are based on work. I definitely think we can look at some of the more seasoned hosts this next eval round and give them merit based raises. I think Miriam has definitely proved her worth here and could be eligible for a raise at that time. Just something to think about.
Any VIP's in?
Lunch: Tara and Kelvin, Fontaine (my old boss' wife)
Dinner: Ben & his girls, Old John, Rachel & Carlos and their awkward friend Teresa.
Comps& Void Detail:
a whole lotta kitchen errors tonight:
John's Yakitori with a bone in it
A raw Yakitori went to A4
a Harumaki was disguised as an apple pie spring roll at A8
All Krystin's section, poor thing.
A6 Void Kome Set, not made
R&M needs:
1- Plumber was out from ABC to reassess the gas lines. He will be in at 7am tomorrow morning to move the gas lines and install accessible shut off valves. After he has done so, we should be compliant with the insurance company, and ready to use the new two burner. The tiny grill will be gone, as well. Matt and I will make sure it is compliant tomorrow morning after it is complete.
2- Hill was out to repair the freezer, and also dusted off the condenser coils on the garnish reach in, so that should be holding colder now. There was so much crap behind those reach ins by the way. That will be going on the new kitchen cleaning list- pull out reach ins and sweep behind. Wipe down. Etc. Be ready. Basilio got back there and cleaned out both spaces. He was very helpful in the in between hours of the day (3-4pm)
3- Dragon Fire Systems will by by Tuesday to recharge the class K extinguisher we used to put the fire out, as well as make sure we are up to date with inspections. They believe we aren't due for inspection until July.
86'd items/ need more:
I need to buy more thermometers for the fridges for our temp checks. I will go after the mgr meeting tomorrow. I forgot to stop on my way home Tuesday.
Wednesday, May 11, 2016
Wednesday 5/11/16
Written By: Dusten
LY Lunch Sales: 1051
Projected Sales : 1872
TY Lunch Sales: 1527
+/- : 45% over LY but $345 short of PS
Lunch Covers: 83
Avg PPA: 18.40
LY Dinner Sales: 6613.9
Projected Sales : 5940
TY Dinner Sales: 5717
+/- : -14% from LY and under PS by $223
Dinner Covers: 205
Avg PPA: 27.89
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.46%
Weather: mostly cloudy, balmy
Special events?:
Who worked: Lunch: Krystin, Kelly, Lindsey, Johnny CL, Chris FR, Cindy training John at Hosting, Taylor SA
Dinner: Krystin, Grace, Mandy, Sayo, Sophia CL, Kaori SA, Miriam and Chelsea H, and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Didn't fill up. No rush until about 1pm and it was short lived. I cut Krystin at 1pm and Lindsey at 1:15pm.
Dinner had a similar pace as lunch for a while. Fairly slow until about 8pm and then we went on a wait. Lots of 2 tops and lots of campers. I cut Krystin and Grace at 9:15pm, I cut Mandy at 9:30pm. It was pretty clear that with the slow pace, servers got caught off guard with the pop. 90% of voids were in the last 90 minutes of service.
Specials:
3 Staff members that stood out (why/how): John seemed to take to hosting well. He certainly has the demeanor and takes initiative like no one else here. His first instinct he says, when a table gets up to leave is to grab a tray and buss that table. I told him that is a great urge to have, but reminded him to learn the board before getting away from the host stand to help out.
I've asked Kelly a couple of times now to not stash her backpack and bike helmet in the oshibori basket, or in anyone's workspace for that matter.
I've noticed that Patty leaves a lot of dishes unwashed overnight when she works. I don't know where the threshold for dismissal of dishwashers is, or if she has an agreed upon time she has to be clocked out. It just seems counterproductive to things like rodent control, and inconsiderate to the opening dishwashers. I know people hang out in the party room long after most others are done working and eating, but these are dishes from full tables of customers long gone, not a few employees at makanai.
Any VIP's in? Shawn Cirkiel and his daughter.
The extremely polite JFC guy with some associates.
Tara and a friend.
Meg (of Meg, Maddie and HD) came in for a lunch meeting. She told me that HD has been having back issues- the next step may be surgery to fuse vertebrae, but in the meantime has taken his company public, essentially retired and then she showed me the FOB to her new Bentley... so they should be okay.
Aaron Franklin, wife and kid.
Dorcy of Hausbar
Christine, Justin and Max for Max's 7th birthday.
Danny and his family.
Friends of Sayo
Comps& Void Detail: FNF for Sayo's friends.
Emp day off for Danny.
I think there were 2 $15 kome bucks.
Bday dessert for Max,
void Oasis misring,
void Longhorn- guest changed mind,
void dynamite chicken misring
void carpaccio double ring
R&M needs: Daniel came to me first thing this morning and told me that the deep fryer is in desperate need of a deep cleaning. There are deposits of charred grease that have been building around the exhaust area and we have large flames that, if not addressed can catch the entire fryer on fire. He says it will take about 3 hours to clean.
Kitchen needs thermometers for the lowboy, the pickle station and two to test proteins and veggies.
86'd items/ need more: wycliff
LY Lunch Sales: 1051
Projected Sales : 1872
TY Lunch Sales: 1527
+/- : 45% over LY but $345 short of PS
Lunch Covers: 83
Avg PPA: 18.40
LY Dinner Sales: 6613.9
Projected Sales : 5940
TY Dinner Sales: 5717
+/- : -14% from LY and under PS by $223
Dinner Covers: 205
Avg PPA: 27.89
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.46%
Weather: mostly cloudy, balmy
Special events?:
Who worked: Lunch: Krystin, Kelly, Lindsey, Johnny CL, Chris FR, Cindy training John at Hosting, Taylor SA
Dinner: Krystin, Grace, Mandy, Sayo, Sophia CL, Kaori SA, Miriam and Chelsea H, and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Didn't fill up. No rush until about 1pm and it was short lived. I cut Krystin at 1pm and Lindsey at 1:15pm.
Dinner had a similar pace as lunch for a while. Fairly slow until about 8pm and then we went on a wait. Lots of 2 tops and lots of campers. I cut Krystin and Grace at 9:15pm, I cut Mandy at 9:30pm. It was pretty clear that with the slow pace, servers got caught off guard with the pop. 90% of voids were in the last 90 minutes of service.
Specials:
3 Staff members that stood out (why/how): John seemed to take to hosting well. He certainly has the demeanor and takes initiative like no one else here. His first instinct he says, when a table gets up to leave is to grab a tray and buss that table. I told him that is a great urge to have, but reminded him to learn the board before getting away from the host stand to help out.
I've asked Kelly a couple of times now to not stash her backpack and bike helmet in the oshibori basket, or in anyone's workspace for that matter.
I've noticed that Patty leaves a lot of dishes unwashed overnight when she works. I don't know where the threshold for dismissal of dishwashers is, or if she has an agreed upon time she has to be clocked out. It just seems counterproductive to things like rodent control, and inconsiderate to the opening dishwashers. I know people hang out in the party room long after most others are done working and eating, but these are dishes from full tables of customers long gone, not a few employees at makanai.
Any VIP's in? Shawn Cirkiel and his daughter.
The extremely polite JFC guy with some associates.
Tara and a friend.
Meg (of Meg, Maddie and HD) came in for a lunch meeting. She told me that HD has been having back issues- the next step may be surgery to fuse vertebrae, but in the meantime has taken his company public, essentially retired and then she showed me the FOB to her new Bentley... so they should be okay.
Aaron Franklin, wife and kid.
Dorcy of Hausbar
Christine, Justin and Max for Max's 7th birthday.
Danny and his family.
Friends of Sayo
Comps& Void Detail: FNF for Sayo's friends.
Emp day off for Danny.
I think there were 2 $15 kome bucks.
Bday dessert for Max,
void Oasis misring,
void Longhorn- guest changed mind,
void dynamite chicken misring
void carpaccio double ring
R&M needs: Daniel came to me first thing this morning and told me that the deep fryer is in desperate need of a deep cleaning. There are deposits of charred grease that have been building around the exhaust area and we have large flames that, if not addressed can catch the entire fryer on fire. He says it will take about 3 hours to clean.
Kitchen needs thermometers for the lowboy, the pickle station and two to test proteins and veggies.
86'd items/ need more: wycliff
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