Written By: Samara
LY Lunch Sales: $2504
Projected Sales : $3162
TY Lunch Sales: $2234
+/- : -11% under LY & -$928 under PS
Lunch Covers: 144
Avg PPA: $15.51 (yuck)
Previous Days Labor: 10%
Previous Days Comps: 2.46%
Controllable Comps: 1.71%
Weather: 80's and sunny
Special events?: Memorial Day weekend
Who worked: Kelly, Lindsey, Sophia, Johnny (CL), John (H)
Flow of Business, Cuts and Ticket Times: Dreadfully slow lunch. Memorial Day weekend where everyone is out of town, at the beach, BBQing, or camping. Never filled up or on a wait. Lots of phone calls inquiring about dinner tonight. I would have cut Kelly sooner but I was waiting for a rush which never came. Cut Kelly at 2, Lindsey at 2:30, and Sophia at 2:40.
Taylor mixed up an ebi fry and a shrimp tempura, by dropping them off to the wrong tables. I had them remake the ebi and comped 50% and I made him take the mistake as his lunch.
Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with.
Woman at S12 complained that a piece of her chicken katsu was burned. Comped 25% recovery
Specials:
3 Staff members that stood out (why/how): Taylor (mentioned above)
John is great at hosting and the best/loudest at Irrashamase! Still finessing his phone skills and articulation...
Kelly cut her work shirt so heavily that it resembled a bib, with the sides AND front of her bra on painfully visible display. I told her it didn't meet the standards of what is work appropriate. She questioned my opinion, stating that other servers are equally creative with their work shirts. She has a good point but she's also missing the point, so I'm reformatting the dress code so there's less of a grey area. I sent out a message to the ladies.
Any VIP's in? The guy that bought a $1500 gift card around the holidays
Comps& Void Detail:
-50% recovery Ebi fry
-25% recovery burned Chicken Katsu
-Void Amazu Chicken. Guest Changed Mind.
-Couple of drink misrings
-Holiday Promo Kome bucks (I wonder how many that guy has left???)
-Employee Kome bucks from Lindsey
R&M needs:
86'd items/ need more: Need new mats for the server station and maybe...sushi bar? They're looking pretty tattered.
So S-12 chicken Katsu was it really burned and no one could catch it before hitting the table? Or she was just saying it?
ReplyDeleteAlso about the uniform standard, I am afraid but I feel we should soon go with no tank top shirt. I had this weird feeling about seeing it over years and finally it sounds like going way too far. You do not really see anywhere it town your food get served by the servers wearing tank top unless its more like the bar, or super casual ambience. I had few comments about seeing tank top servers at Kome by my older Japanese customers include my own mother saying it is really disgusting to show armpit above customers eye level to serve tables.
We can probably discuss more at the meeting but honestly I am feeling great about it.
The end piece was slightly charred and the woman was a regular. She said it wasn't up to her standards. I asked if she wanted it remade but she didn't and this is why I comped 25% of the dish.
DeleteI definitely think we can talk about the whole shirt debacle. I did buy tank tops for the girls last year, but some have taken to cutting their own, which I feel, for the most part, look great on the girls. Today, I feel like Kelly took some liberties that were completely misguided and inappropriate, and I'm surprised she couldn't see the line in between. I have also had to tell Maverick that I didn't want to see his underwear because his shirt was borderlining on crop top. He put another shirt and we moved past it. I think as long as we can make sure everyone is dressed appropriately and we're not showing side boob or mid-drift, or wearing short shorts, we are fine. I think in all instances all managers have been able to catch an unfit uniforms and have been able to correct it before it became a problem. Also, we need to keep in mind that we call ourselves an "Izakaya" which is likened to a pub, correct? So we still want to keep a casual atmosphere. That's just my two cents.
ReplyDeleteAgreed. We have a solid dress code and it is a case by case scenario. I'm all for the tank tops. However, I am personally opposed to the servers cutting the sleeves off t-shirts when we do offer tank tops. It looks unfinished in my opinion.
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