Sunday PM 5/8/16 (Mother's Day cont.)

Written By: Samara

LY Dinner Sales: $4992
Projected Sales : $5481
TY Dinner Sales: $4973
+/- : 0% over LY & -$508 under PS
Dinner Covers: 184
Avg PPA: $27.03

Weather: 70's a cool

Special events?: Mother's Day, Pecan Street Festival, Passing of Prop 1


Who worked: Grace, Camacho, Krystin, Sayo, Clair (CL), Grant & Miriam (H), Hiroe (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Line out of the door at open. Sat 19 tables in about 10 minutes. FOH had waters and plates ready to go. On a 45minute-1 hour wait by 6pm. Steady hour wait for tables of 3+ and 25-35 for tables of 2. Off the wait by 8:30 and then business came to a halt. Cut Grace at 8, Camacho at 8:30, Krystin at 9, and Sayo at 9:30. No other tables walked in after that. Finished my check out and counted the safe by 10pm...that's never happened before. I think we got some of the Mother's Day crowd but it's really more a holiday for Brunch and reservations made well in advance.

I noticed that tickets from the kitchen were in the wrong order a couple of times tonight. This also sometimes happens with the sushi bar from time to time.

DNL King Salmon Box. It was Grace's suggestion since they wanted to order the King Salmon Toro special but it had been 86'd. They said it was "not fresh" and "thought it would make them sick". They ate half of it. I tried it...totally fine in my opinion. I let them know that's it's cured, so maybe  that's why it wasn't to their liking.

Specials: Bitches Brew Roll, King Salmon Toro Nigiri 18

3 Staff members that stood out (why/how): When we had our initial rush at open, Grant got frazzled and couldn't handle running the board as far as quote times were concerned. The servers were really helpful in seating parties for him, so I'm not sure what else the team could have done. I think he needs more practice in general. There were two 4-top tables left, which he quoted 2 parties each 10 minutes. Fine. The third party of two parents and a kid were also quoted 10 minutes for a table. I saw this and immediately intervened letting them know their wait time was closer to 45 minutes-1 hour...but we could possibly seat them at the sushi bar sooner if that was OK. The guy misinterpreted my explanation and thought I said the sushi bar would only be a 10 minute wait. Of course he was pissed off when we sat smaller parties before him. I explained again what had happened and promptly seated them at a table a few minutes later. They waited a total of 30 minutes. When I talked to Grant about taking the time to count tables before quoting times, he was receptive. He has a tendency to guess quote times...which is a recipe for disaster. I had Miriam run the board for the rest of the night and made sure he was taking notes. I want the manager of duty to work with him whenever he is hosting until he's more comfortable. Grant did make up for his mistake by being more active on the floor, helping John reset tables.

John was the superstar of the night. He was a speed demon and was even putting soy sauce dishes and plates down for every reset. I gave him a Contigo GF. He seemed disappointed when I gave it to him...he thinks he only gets rewarded when he's having "a bad night" in his mind. I reassured him that it was for his efforts and that's he's a valuable member of the team. Talk about pride...jeez!

Any VIP's in? Old John, Elizabeth's friends

Comps& Void Detail:
-2 promo kome bucks
-Employee Kome bucks from Ruthy
-Server Error. Hiroe dropped a Kome salad to B4 that was meant for B3. Maybe the table swap was confusing?
-Void 2 miso soups. Misring
-Void Soft Sever. 86'd
-Void Komeviche. 86'd
-Void Toro special. 86'd
-50% recovery on a Bitches Brew Roll. Cranky customer...long ticket time



R&M needs:

86'd items/ need more: Sapporo