Written By: Leary
LY Lunch Sales: 2126
Projected Sales : 1650 (+72)
TY Lunch Sales: 1722
+/- : -404, -19%
Lunch Covers: 91
Avg PPA: 18.92
LY Dinner Sales: 4194
Projected Sales : 3700 (-302)
TY Dinner Sales: 3398
+/- : -796, -19%
Dinner Covers: 140
Avg PPA: 24.27
Previous Days Labor: 24%
Previous Days Comps: 5.10%
Controllable Comps: 6.90%
Weather: Warm & Sunny
Special events?: Halloween
Who worked:
Lunch: Krystin, Kelly, Alex, Johnny, Junko H, Gabe SA, Taylor FR
Dinner: Clair, Cindy, Ruthy, Grace, Jason Cl, Chelsea & Patrick H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and steady. Never filled up and the party room was never sat, but we had steady flow for about an hour. 2 on at 115. Ticket times were good. No issues.
Dinner was pretty slow as expected. Had an 8 top in the party room at 5, and were mostly full besides the sushi bar from 6-730. Slowed died out the rest of the night. Cut Patrick at 8, 4 on at 815, 3 on at 830, 2 on at 845. Toshi cut Spencer, and I had Matt cut a dishwasher to try and help with labor. Ticket times were good of course. No issues, and no controllable comps.
The first day with Resy went smoothly, but it was definitely a light day. We never went on a wait so we'll get to see it more in action tomorrow. Junko and I went through the "how-to's" this morning and she seemed to pick it up pretty quickly despite her initial nervousness. She has a strong attention to detail so I'm sure she'll have it down after a couple of shifts.
Specials:
Iwashi- 15
Tsubugai- 2
Japanese Uni- 0
Kawa Ebi- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Emp Day Off for Krystin
Emp Kome Bucks from Krystin
R&M needs:
86'd items/ need more:
Monday, October 31, 2016
Sunday, October 30, 2016
Sunday 10/30/16 PM
Written By: Dusten
LY Dinner Sales: 5114
Projected Sales : 5160
TY Dinner Sales:4864
+/- :-5% under LY and short PS by $296
Dinner Covers:174
Avg PPA: 27.95
Weather: 70-80's sunny
Special events?:halloween weekend
Who worked: Ruthy, Sayo, Cindy Grace, Krystin CL, John Cktl,
Flow of Business, Cuts and Ticket Times: Short pop early on. Filled up, and then nothing at 6:30. Another pop and another die off at 7:30. Stayed steady for a while after that. I cut Grace and Ruthy at 8:30, Maegan at 9pm and Cindy at 9:15pm. Pretty slow for the last hour of service.
Specials:3 thai style salmon, 7 spicy BBQ wings, 10 Japanese uni, 25 aburi iwashi
3 Staff members that stood out (why/how): Maegan seems very unsure of herself. I can't tell if she just really doesn't know or is just nervous. She seems to have a better grasp on the table numbers now, but only barely understood the sections at first. Cindy had her entire section fill up almost instantaneously, including the party room. That actually seemed to be a problem all weekend. Maybe it was the pace of customers, but there has been a lot of double and triple seating going on even when we aren't slammed. She is pleasant with the customers and is certainly trying.
-Dan did a bang up job for his last shift. He was in constant motion the whole night. 86 Dan.
-Krystin did well at the sushi bar. Her tables seemed to be moving quickly keeping her at a fairly hurried pace. Ruthy also expressed an interest in closing. She said she only ever mentioned it to Samara though. I think the both of them would do well.
Any VIP's in? Kindo-san was the first one in line at the door today. Several familiar faces. Rachel and Carlos. Project Runway. Chill, his mom, his girlfriend and her dad. Ixchel on a date.
Comps& Void Detail: A few bday desserts. Kome bucks for Chill. DNL go-go roll for a customer. They ate 2 pieces and sent it back. Grace used Kome bucks on her food.
R&M needs:
86'd items/ need more: white paper towel for bathrooms
pokey sticks and red bean paste for parfait.
LY Dinner Sales: 5114
Projected Sales : 5160
TY Dinner Sales:4864
+/- :-5% under LY and short PS by $296
Dinner Covers:174
Avg PPA: 27.95
Weather: 70-80's sunny
Special events?:halloween weekend
Who worked: Ruthy, Sayo, Cindy Grace, Krystin CL, John Cktl,
Flow of Business, Cuts and Ticket Times: Short pop early on. Filled up, and then nothing at 6:30. Another pop and another die off at 7:30. Stayed steady for a while after that. I cut Grace and Ruthy at 8:30, Maegan at 9pm and Cindy at 9:15pm. Pretty slow for the last hour of service.
Specials:3 thai style salmon, 7 spicy BBQ wings, 10 Japanese uni, 25 aburi iwashi
3 Staff members that stood out (why/how): Maegan seems very unsure of herself. I can't tell if she just really doesn't know or is just nervous. She seems to have a better grasp on the table numbers now, but only barely understood the sections at first. Cindy had her entire section fill up almost instantaneously, including the party room. That actually seemed to be a problem all weekend. Maybe it was the pace of customers, but there has been a lot of double and triple seating going on even when we aren't slammed. She is pleasant with the customers and is certainly trying.
-Dan did a bang up job for his last shift. He was in constant motion the whole night. 86 Dan.
-Krystin did well at the sushi bar. Her tables seemed to be moving quickly keeping her at a fairly hurried pace. Ruthy also expressed an interest in closing. She said she only ever mentioned it to Samara though. I think the both of them would do well.
Any VIP's in? Kindo-san was the first one in line at the door today. Several familiar faces. Rachel and Carlos. Project Runway. Chill, his mom, his girlfriend and her dad. Ixchel on a date.
Comps& Void Detail: A few bday desserts. Kome bucks for Chill. DNL go-go roll for a customer. They ate 2 pieces and sent it back. Grace used Kome bucks on her food.
R&M needs:
86'd items/ need more: white paper towel for bathrooms
pokey sticks and red bean paste for parfait.
Sunday AM 10.30.16
Written By: Elizabeth
LY Lunch Sales: $2913
Projected Sales : $3383
TY Lunch Sales: $2170
+/- : -26% LY and -$1213 PS
Lunch Covers: 107
Avg PPA: $20.28
Previous Days Labor: 11%
Previous Days Comps: 3.5%
Controllable Comps: 6.37%
Weather: Sunny and in the 80s again.
Special events?: Hallows Eve (Mischief Night. Its a northeast thing. It's what kids called the night before Halloween, when they would toilet paper houses. Did they do that in Texas? Probably not. Kids in Jersey were mean. One time when I was about 9 years old, out trick-or-treating these older kids threw me and my friend down and stole our candy. I got skinned knees and grass stains. I cried.)
Who worked: Grace, Renee, Ruthy, Mandy CL. Dan Host, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start. It picked up a little bit around noon. We were all counting on the 1:30 pop, which is did. We didn't go on a wait, and it wasn't crazy, but it was full and consistent until about 2pm when it slowed back down. Cut Ruthy at 2, Grace at 2:30. No other tables came in after that. No long ticket times or issues. Renee had a misring of Salmon box, the woman said Saba box. I replated a few pieces and handed them out to a few regulars we had in. Voided 2 Sake toro for Renee too.We were able to reuse it, but she was a little trigger happy today.
3 Staff members that stood out (why/how):
-Ruthy was very motivated this morning when I did my pre-opening walk. She was assuring me that the tables were set up perfectly and was trying to beat me around the dining room to fix any imperfections. Good to see it's finally sinking in that tables need to be perfectly maintained.
-Gabe was leisurely again on his shift today. But to his credit, the table sets were much more maintained.
Any VIP's in?
Old John
The Pilot and his wife
Neil
The Instagram photo lady (gave her her GC and she took a pic of her chirashi in the party room) She was nice enough though.
Comps& Void Detail:
FNF for the Salmon box I gifted to other tables
FNF for Toshi's Wife and kid
Voided 2 sake toro for misring
R&M needs:
86'd items/ need more:
Diet Coke
Coffee
On the next HEB run, can someone pick up Stamps please?
LY Lunch Sales: $2913
Projected Sales : $3383
TY Lunch Sales: $2170
+/- : -26% LY and -$1213 PS
Lunch Covers: 107
Avg PPA: $20.28
Previous Days Labor: 11%
Previous Days Comps: 3.5%
Controllable Comps: 6.37%
Weather: Sunny and in the 80s again.
Special events?: Hallows Eve (Mischief Night. Its a northeast thing. It's what kids called the night before Halloween, when they would toilet paper houses. Did they do that in Texas? Probably not. Kids in Jersey were mean. One time when I was about 9 years old, out trick-or-treating these older kids threw me and my friend down and stole our candy. I got skinned knees and grass stains. I cried.)
Who worked: Grace, Renee, Ruthy, Mandy CL. Dan Host, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start. It picked up a little bit around noon. We were all counting on the 1:30 pop, which is did. We didn't go on a wait, and it wasn't crazy, but it was full and consistent until about 2pm when it slowed back down. Cut Ruthy at 2, Grace at 2:30. No other tables came in after that. No long ticket times or issues. Renee had a misring of Salmon box, the woman said Saba box. I replated a few pieces and handed them out to a few regulars we had in. Voided 2 Sake toro for Renee too.We were able to reuse it, but she was a little trigger happy today.
3 Staff members that stood out (why/how):
-Ruthy was very motivated this morning when I did my pre-opening walk. She was assuring me that the tables were set up perfectly and was trying to beat me around the dining room to fix any imperfections. Good to see it's finally sinking in that tables need to be perfectly maintained.
-Gabe was leisurely again on his shift today. But to his credit, the table sets were much more maintained.
Any VIP's in?
Old John
The Pilot and his wife
Neil
The Instagram photo lady (gave her her GC and she took a pic of her chirashi in the party room) She was nice enough though.
Comps& Void Detail:
FNF for the Salmon box I gifted to other tables
FNF for Toshi's Wife and kid
Voided 2 sake toro for misring
R&M needs:
86'd items/ need more:
Diet Coke
Coffee
On the next HEB run, can someone pick up Stamps please?
Saturday, October 29, 2016
Saturday PM Recap 10/29/16
Written By: Leary
LY Dinner Sales: 4470
Projected Sales : 7160 (-753)
TY Dinner Sales: 6407
+/- : +1937, +43%
Dinner Covers: 240
Avg PPA: 26.70
Weather: Warm fall evening
Special events?: Halloween weekend
Who worked:
Clair, Ruthy, Krystin, Lindsey, Dusten Cl, Chelsea & Melisa H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another night of odd little pops, but we were steady and full most of the night. A little busier in the beginning than last night, but a pretty slow middle. I cut Renee at 9 because we had no one waiting and then got a decent pop around 905. Chelsea had to make a few drinks, but not many drinkers waiting in general. Died out around 10. Cut Melisa, and went 2 on at 10. The place was completely empty by 1045.
Ticket times were good most of the night. The last table sat at 20 ordered a lot of kitchen items all at once. The kitchen did a good job of knocking them out, but times ran a little high for a bit, and them came back down quickly.
Not much to report tonight. Pretty smooth shift overall. No comps and no customer issues.
Specials:
Iwashi- 5
Oyster- 6
Seared Hama-Toro- 20
Japanese Uni- 4
3 Staff members that stood out (why/how):
-Renee was super helpful during her ample down-time tonight. She was running a lot of food, bussing, and setting tables.
-Gabe was definitely focusing more on details, but it slowed him down a bit. The staff had plenty of time to help out so it didn't cause any issues.
Any VIP's in?
Comps& Void Detail:
No controllable comps tonight. A couple voids for 86'd pinot noir.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4470
Projected Sales : 7160 (-753)
TY Dinner Sales: 6407
+/- : +1937, +43%
Dinner Covers: 240
Avg PPA: 26.70
Weather: Warm fall evening
Special events?: Halloween weekend
Who worked:
Clair, Ruthy, Krystin, Lindsey, Dusten Cl, Chelsea & Melisa H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another night of odd little pops, but we were steady and full most of the night. A little busier in the beginning than last night, but a pretty slow middle. I cut Renee at 9 because we had no one waiting and then got a decent pop around 905. Chelsea had to make a few drinks, but not many drinkers waiting in general. Died out around 10. Cut Melisa, and went 2 on at 10. The place was completely empty by 1045.
Ticket times were good most of the night. The last table sat at 20 ordered a lot of kitchen items all at once. The kitchen did a good job of knocking them out, but times ran a little high for a bit, and them came back down quickly.
Not much to report tonight. Pretty smooth shift overall. No comps and no customer issues.
Specials:
Iwashi- 5
Oyster- 6
Seared Hama-Toro- 20
Japanese Uni- 4
3 Staff members that stood out (why/how):
-Renee was super helpful during her ample down-time tonight. She was running a lot of food, bussing, and setting tables.
-Gabe was definitely focusing more on details, but it slowed him down a bit. The staff had plenty of time to help out so it didn't cause any issues.
Any VIP's in?
Comps& Void Detail:
No controllable comps tonight. A couple voids for 86'd pinot noir.
R&M needs:
86'd items/ need more:
Saturday AM 10.29.16
Written By: Elizabeth
LY Lunch Sales: $3366
Projected Sales : $3140
TY Lunch Sales: $2929
+/- : -13% LY and -$211 PS
Lunch Covers: 170
Avg PPA: $17.23
Previous Days Labor: 16%
Previous Days Comps: 4.26%
Controllable Comps: 3.02%
Weather: 80s. Sunny. Warm.
Special events?:
UT Game at 2:30, home, against Baylor
Who worked:
Sophia, Renee, Mandy, Johnny CL. Dan host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady start, and it remained steady all day. Came in waves for sure. Around 1:30 we went on a short wait for a 6 top and a few 2 and 4 tops. It wasn't anything crazy. Had another 6 top walk in as well. But not as many large parties as we have had in the past Saturdays. Lots of Burnt Orange. Made cuts around 2:15 when it started to slow down. Went 1 on at 2:45. One other table came in at 3:02.
3 Staff members that stood out (why/how):
-Taylor had one speed today while SAing.
-Waters still going unfilled. Need to get everyone on board with constantly grabbing a pitcher in their downtime.
Any VIP's in?
Cheer up Charlie guy and his GF
Yellow car couple
Old John
Comps& Void Detail:
Recovery for 4 pieces that the guy wrote on the sushi card but didn't tell Sophia he actually wrote anything on the sushi card. He's a regular and I didn't mind taking care of it. Also comp'd some $$ off their Bento Box since it took a little while and one of the guys was a little irritable.
R&M needs:
86'd items/ need more:
We will be out of the Prosecco by the end of the night.
LY Lunch Sales: $3366
Projected Sales : $3140
TY Lunch Sales: $2929
+/- : -13% LY and -$211 PS
Lunch Covers: 170
Avg PPA: $17.23
Previous Days Labor: 16%
Previous Days Comps: 4.26%
Controllable Comps: 3.02%
Weather: 80s. Sunny. Warm.
Special events?:
UT Game at 2:30, home, against Baylor
Who worked:
Sophia, Renee, Mandy, Johnny CL. Dan host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady start, and it remained steady all day. Came in waves for sure. Around 1:30 we went on a short wait for a 6 top and a few 2 and 4 tops. It wasn't anything crazy. Had another 6 top walk in as well. But not as many large parties as we have had in the past Saturdays. Lots of Burnt Orange. Made cuts around 2:15 when it started to slow down. Went 1 on at 2:45. One other table came in at 3:02.
3 Staff members that stood out (why/how):
-Taylor had one speed today while SAing.
-Waters still going unfilled. Need to get everyone on board with constantly grabbing a pitcher in their downtime.
Any VIP's in?
Cheer up Charlie guy and his GF
Yellow car couple
Old John
Comps& Void Detail:
Recovery for 4 pieces that the guy wrote on the sushi card but didn't tell Sophia he actually wrote anything on the sushi card. He's a regular and I didn't mind taking care of it. Also comp'd some $$ off their Bento Box since it took a little while and one of the guys was a little irritable.
R&M needs:
86'd items/ need more:
We will be out of the Prosecco by the end of the night.
Friday PM Recap 10/28/16
Written By: Leary
LY Dinner Sales: 5952
Projected Sales : 6440 (+897)
TY Dinner Sales: 7337
+/- : +1385, +23% Over LY
Dinner Covers: 240
Avg PPA: 30.57
Weather: Warm evening, clear skies
Special events?: Halloween Weekend
Who worked:
Krystin, Lindsey, Ruthy, Sophia, Dusten Cl, Chelsea & Alina H, John SA, Taylor
Flow of Business, Cuts and Ticket Times: It was an odd flow of business, but sales ended up being pretty good. Had a normal Friday start. We were full and on a wit by 615. The wait never got that large. Just a few tables on the list until 8 when we had a little pop. Almost came off the wait, but then had a bigger pop at 915. Slowed down and off the wait by 1015. Cut Alina at 10, and 3 on at 1010. 2 on at 1030. Ticket times were solid.
No real customer issues. Krystin ran an Austin roll to the wrong table at one point, but Toshi had the remake out so quickly that there wasn't an issue at the table.
Specials:
Iwashi-22
Oyster-11
Aburi Hama-Toro-33
3 Staff members that stood out (why/how):
-Alina ran the board and did a great job tonight. She also pulled aside tonight to thank me for hiring her, and said she was so happy to be working here. So happy to have her. I wish she had more availability.
-Watched Taylor dropped a wing on the tray while on the floor. I watched him walk to the back and I was thinking he was going to get a wing remade. Instead he walked into the dish area, put the wing that was rolling around on a dirty tray into the bowl, and then started walking back out. I stopped him, and made him get a new order. He started arguing with me, and I shut it down pretty quickly. I let him know he could have dropped the wings, and had 1 remade, but now the whole order was technically contaminated. He surprisingly kept pushing it, and I told him we're following health code and that was that.
Any VIP's in?
Neil
Roger & Friend
Patrick & Wife
Comps& Void Detail:
EMP Day Off for Roger & Patrick w/ wife
Emp Kome Bucks for Renee
Cust Kome Bucks
Server Misring for Austin Roll
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5952
Projected Sales : 6440 (+897)
TY Dinner Sales: 7337
+/- : +1385, +23% Over LY
Dinner Covers: 240
Avg PPA: 30.57
Weather: Warm evening, clear skies
Special events?: Halloween Weekend
Who worked:
Krystin, Lindsey, Ruthy, Sophia, Dusten Cl, Chelsea & Alina H, John SA, Taylor
Flow of Business, Cuts and Ticket Times: It was an odd flow of business, but sales ended up being pretty good. Had a normal Friday start. We were full and on a wit by 615. The wait never got that large. Just a few tables on the list until 8 when we had a little pop. Almost came off the wait, but then had a bigger pop at 915. Slowed down and off the wait by 1015. Cut Alina at 10, and 3 on at 1010. 2 on at 1030. Ticket times were solid.
No real customer issues. Krystin ran an Austin roll to the wrong table at one point, but Toshi had the remake out so quickly that there wasn't an issue at the table.
Specials:
Iwashi-22
Oyster-11
Aburi Hama-Toro-33
3 Staff members that stood out (why/how):
-Alina ran the board and did a great job tonight. She also pulled aside tonight to thank me for hiring her, and said she was so happy to be working here. So happy to have her. I wish she had more availability.
-Watched Taylor dropped a wing on the tray while on the floor. I watched him walk to the back and I was thinking he was going to get a wing remade. Instead he walked into the dish area, put the wing that was rolling around on a dirty tray into the bowl, and then started walking back out. I stopped him, and made him get a new order. He started arguing with me, and I shut it down pretty quickly. I let him know he could have dropped the wings, and had 1 remade, but now the whole order was technically contaminated. He surprisingly kept pushing it, and I told him we're following health code and that was that.
Any VIP's in?
Neil
Roger & Friend
Patrick & Wife
Comps& Void Detail:
EMP Day Off for Roger & Patrick w/ wife
Emp Kome Bucks for Renee
Cust Kome Bucks
Server Misring for Austin Roll
R&M needs:
86'd items/ need more:
Friday, October 28, 2016
Friday AM 10.28.16
Written By: Elizabeth
LY Lunch Sales: $897 (Halloween Floods, closed early)
Projected Sales : $2363
TY Lunch Sales: $1962
+/- : +119% LY (unfair advantage), -$401 PS
Lunch Covers: 113
Avg PPA: $17.36
Previous Days Labor:17%
Previous Days Comps: 5.61%
Controllable Comps: 6.26%
Weather: Sunny and warm. in the 80s
Special events?: Halloween Weekend is upon us
Who worked:
Kelly, Alex, Sayo, Clair CL. John Host, Dan SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Decent day, nothing crazy. Picked up around noon as usual, stayed consistent and busy through the 1pm hour. Cut Alex at 1 and went 2 on at 1:15. Nothing much came in after that and the A's were clear by 2pm.
3 Staff members that stood out (why/how):
-John does a really great job at the host stand. Very friendly and astute of what is going on in the dining room.
-Everyone was in a positive mood and moving around the floor today. Just wish everyone could be better about refilling waters. Saw some empties.
Any VIP's in?
-Solo guy that sits at the sushi bar. Not sure his name.
Comps& Void Detail:
salmon maki took 20 minutes and it was their last roll. Kelly should have spoken up sooner or written it on the ticket but then she came to me and said it wasn't done yet. I talked to them and they seemed okay, but I comp'd it just to make good. I think maybe Kelly can get a little aloof after it slows and shes been cut.
R&M needs:
Rodent man was here. Sealed all outside holes. Said there was no activity on any of the bait traps too. So....I think we're in the clear?
86'd items/ need more:
LY Lunch Sales: $897 (Halloween Floods, closed early)
Projected Sales : $2363
TY Lunch Sales: $1962
+/- : +119% LY (unfair advantage), -$401 PS
Lunch Covers: 113
Avg PPA: $17.36
Previous Days Labor:17%
Previous Days Comps: 5.61%
Controllable Comps: 6.26%
Weather: Sunny and warm. in the 80s
Special events?: Halloween Weekend is upon us
Who worked:
Kelly, Alex, Sayo, Clair CL. John Host, Dan SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Decent day, nothing crazy. Picked up around noon as usual, stayed consistent and busy through the 1pm hour. Cut Alex at 1 and went 2 on at 1:15. Nothing much came in after that and the A's were clear by 2pm.
3 Staff members that stood out (why/how):
-John does a really great job at the host stand. Very friendly and astute of what is going on in the dining room.
-Everyone was in a positive mood and moving around the floor today. Just wish everyone could be better about refilling waters. Saw some empties.
Any VIP's in?
-Solo guy that sits at the sushi bar. Not sure his name.
Comps& Void Detail:
salmon maki took 20 minutes and it was their last roll. Kelly should have spoken up sooner or written it on the ticket but then she came to me and said it wasn't done yet. I talked to them and they seemed okay, but I comp'd it just to make good. I think maybe Kelly can get a little aloof after it slows and shes been cut.
R&M needs:
Rodent man was here. Sealed all outside holes. Said there was no activity on any of the bait traps too. So....I think we're in the clear?
86'd items/ need more:
Thursday, October 27, 2016
Thursday PM 10.27.16
Written By: Elizabeth
LY Dinner Sales: $4998
Projected Sales : $5363
TY Dinner Sales: $4784
+/- : -4% LY and -$579 PS
Dinner Covers: 183
Avg PPA: $26.14 (lowest dinner ppa all week!)
Weather: Beautiful cool night. 70s.
Special events?: almost Halloween.
Who worked: Krystin, Kelly, Sophia, Lindsey, Dusten CL. Patrick & Melisa Hosted, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Solid day, steady start. On a wait by 6:45, stayed on a consistent wait until about 8:30 when it lightened up. Cut Patrick at that time, and Kelly. Went 2 on around 9:15. The night slowed to a hault around 9:40. Issues are outlined below, mainly all came from Dusten's section, at no fault of his own.
Specials:
Snow Crab 15
Tsubugai 10
Salmon Katsu 5
3 Staff members that stood out (why/how):
-I was riding Gabe pretty hard tonight and he was not a happy camper. First I got him about making sure the table is ready from top to bottom, that includes sweeping under it. B1 left quite the mess, and the hosts sat it that way (I talked to them about it too, letting them know that they should make sure the table is 100% ready to go). Then I got on him about refilling soy sauces after he buses a table. he told me that someone told him that wasn't his job responsibility. I told him at the end of the shift, no, it's not, but while he was busing tables and preparing them for the next guest it is his responsibility. Then I got on him about where table tents go, and how Sesame is on the left and Togarashi is on the right. He said that that was "news to him" and that no one has ever mentioned it to him. Lastly, I cut him at 10:10. He looked puzzled and said to me "I thought Dusten cuts me? Is that how it's always been?" and I said, "I don't think so". Again, "news to me". I went around the corner and told Dusten I cut Gabe and asked if he was okay with that. he said yes. I told Gabe it's a collaborative effort in cutting the SA at the end. But he just seemed like I was blindsiding him all night with every word that came out of my mouth.
-Kelly dropped a plate. But was good the rest of the night
-Krystin took it upon herself to scrub the bottom shelves of the service station. I gave her a drink ticket to Chicon. I went in the other night and saw Dana and she gave me some comp cards for drinks and a few for food. I would like to hand them out randomly when someone does a badass job or steps out of the ordinary to do some good. I have them sitting under the computer monitor in the office (the monitor I'm typing this very blog on!)
-Dusten was having some issues for the first 2 hours of his shift. First, B1 was a very difficult table that ordered stuff, then sent it back saying they wanted to cancel it, then asked about a kids plate they never ordered. They had a screaming child as well as another more grown child. The parents were in and out with the kids and pretty demanding. The mom asked for birthday candles for these cupcakes she brought in. We don't have them but Patrick and I put our noggins together and came up with an arrangement that put the cupcakes in a teishoku plate, with an upside down tea cup in the middle, with a tea light on top. It's the best we could do with what we had, and I knew that if we didn't come up with something, there would be hell to pay.
Then S12 ordered the Surf and Turf, but when they got it they said they didn't order it. This may have been a result of a dirty sushi card, something we just talked about. S8 had a mishap with a Love For Sale and a Longhorn roll. Dusten meant to ring in Longhorn Roll on the fly, but because of the computer calibration he hit Love for Sale. I reminded him and everyone that they need to double check before hitting send.
Any VIP's in?
Gabbi, Marketing for ELM group.
Some familiar dudes faces but no names.
Comps& Void Detail:
Voided the mistakes from Dusten's table. We were early enough in the evening where we could reuse it all.
$10 Kome Bucks from Gabbi
R&M needs:
Tea pots. Are there some in the trailer? Should we order more? Starting Nov 1st we're running a drink special that uses the tea pots so I would like to order more now so we're prepared.
Andy completed the electrical work and we didn't have any outages tonight.
86'd items/ need more:
Kids cups lids. I Matt was doing the sysco order so I will assume they are on the order. Matt, can you confirm?
LY Dinner Sales: $4998
Projected Sales : $5363
TY Dinner Sales: $4784
+/- : -4% LY and -$579 PS
Dinner Covers: 183
Avg PPA: $26.14 (lowest dinner ppa all week!)
Weather: Beautiful cool night. 70s.
Special events?: almost Halloween.
Who worked: Krystin, Kelly, Sophia, Lindsey, Dusten CL. Patrick & Melisa Hosted, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Solid day, steady start. On a wait by 6:45, stayed on a consistent wait until about 8:30 when it lightened up. Cut Patrick at that time, and Kelly. Went 2 on around 9:15. The night slowed to a hault around 9:40. Issues are outlined below, mainly all came from Dusten's section, at no fault of his own.
Specials:
Snow Crab 15
Tsubugai 10
Salmon Katsu 5
3 Staff members that stood out (why/how):
-I was riding Gabe pretty hard tonight and he was not a happy camper. First I got him about making sure the table is ready from top to bottom, that includes sweeping under it. B1 left quite the mess, and the hosts sat it that way (I talked to them about it too, letting them know that they should make sure the table is 100% ready to go). Then I got on him about refilling soy sauces after he buses a table. he told me that someone told him that wasn't his job responsibility. I told him at the end of the shift, no, it's not, but while he was busing tables and preparing them for the next guest it is his responsibility. Then I got on him about where table tents go, and how Sesame is on the left and Togarashi is on the right. He said that that was "news to him" and that no one has ever mentioned it to him. Lastly, I cut him at 10:10. He looked puzzled and said to me "I thought Dusten cuts me? Is that how it's always been?" and I said, "I don't think so". Again, "news to me". I went around the corner and told Dusten I cut Gabe and asked if he was okay with that. he said yes. I told Gabe it's a collaborative effort in cutting the SA at the end. But he just seemed like I was blindsiding him all night with every word that came out of my mouth.
-Kelly dropped a plate. But was good the rest of the night
-Krystin took it upon herself to scrub the bottom shelves of the service station. I gave her a drink ticket to Chicon. I went in the other night and saw Dana and she gave me some comp cards for drinks and a few for food. I would like to hand them out randomly when someone does a badass job or steps out of the ordinary to do some good. I have them sitting under the computer monitor in the office (the monitor I'm typing this very blog on!)
-Dusten was having some issues for the first 2 hours of his shift. First, B1 was a very difficult table that ordered stuff, then sent it back saying they wanted to cancel it, then asked about a kids plate they never ordered. They had a screaming child as well as another more grown child. The parents were in and out with the kids and pretty demanding. The mom asked for birthday candles for these cupcakes she brought in. We don't have them but Patrick and I put our noggins together and came up with an arrangement that put the cupcakes in a teishoku plate, with an upside down tea cup in the middle, with a tea light on top. It's the best we could do with what we had, and I knew that if we didn't come up with something, there would be hell to pay.
Then S12 ordered the Surf and Turf, but when they got it they said they didn't order it. This may have been a result of a dirty sushi card, something we just talked about. S8 had a mishap with a Love For Sale and a Longhorn roll. Dusten meant to ring in Longhorn Roll on the fly, but because of the computer calibration he hit Love for Sale. I reminded him and everyone that they need to double check before hitting send.
Any VIP's in?
Gabbi, Marketing for ELM group.
Some familiar dudes faces but no names.
Comps& Void Detail:
Voided the mistakes from Dusten's table. We were early enough in the evening where we could reuse it all.
$10 Kome Bucks from Gabbi
R&M needs:
Tea pots. Are there some in the trailer? Should we order more? Starting Nov 1st we're running a drink special that uses the tea pots so I would like to order more now so we're prepared.
Andy completed the electrical work and we didn't have any outages tonight.
86'd items/ need more:
Kids cups lids. I Matt was doing the sysco order so I will assume they are on the order. Matt, can you confirm?
Thursday AM Recap 10/27/16
Written By: Leary
LY Lunch Sales: $2213
Projected Sales : $2282 (-$77)
TY Lunch Sales: $2205
+/- : -$8, -0%
Lunch Covers: 122
Avg PPA: $18.07
Previous Days Labor: 24 %
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Sayo, Renee, Alex, Johnny Cl, Maegan H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
A busier lunch than the past few days. Never went on a real wait, but had several tables waiting to be complete at one point. Had a steady flow of tables most of the day. Biggest pop hit at about 1, and the sushi bar got the brunt of it. Slowed down a bit around 140, and went 2 on. Ticket times were good all around, and no customer issues.
Had a guest come in with a print out of a happy birthday message from quick gifts stating they had a $50 Gift Card to Kome. I let her know that we needed the actual gift card. She asked how she received the gift card. I haven't had this pop up yet, but told her that there should be instructions in the email for how to receive the gift card. Got her info and contacted quick gifts support after the shift. There is a link at the bottom of the "Gift Message" email to enter info and get your gift card mailed to you. Maybe everyone knew this already, but just wanted to pass it on in case it pops up in the future.
Specials:
3 Staff members that stood out (why/how):
-Maegan did a decent job today. It was a weird flow of business, and challenging with incomplete tables pressing to get sat so I was at the host stand most of the shift to make sure things went smoothly. She had to be reminded of a few policies and procedures, but overall did alright.
-Johnny has seem to correct a lot of behaviors since our eval. Glad to see the improvement, and I hope it sticks.
Any VIP's in?
Ryan & Fontaine Schibi
Comps& Void Detail:
Just Kome Bucks
R&M needs:
-Contacted ADT and our alarm company about coming out to fix the camera. After a lot of run around both told me they were unable to help. ADT installed the system, but because we are no longer customers they will not send a technician. I told them we were willing to pay for the repair and that I wasn't expecting free support, but they said it didn't matter. Monotronics and they said the cameras are an older model that they don't support. We'll have to find an Independent company to fix the issue.
-I saw Andy installing the new breaker box outside the building on my way out. It looked like the the job was close to be finished.
86'd items/ need more:
LY Lunch Sales: $2213
Projected Sales : $2282 (-$77)
TY Lunch Sales: $2205
+/- : -$8, -0%
Lunch Covers: 122
Avg PPA: $18.07
Previous Days Labor: 24 %
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Sayo, Renee, Alex, Johnny Cl, Maegan H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
A busier lunch than the past few days. Never went on a real wait, but had several tables waiting to be complete at one point. Had a steady flow of tables most of the day. Biggest pop hit at about 1, and the sushi bar got the brunt of it. Slowed down a bit around 140, and went 2 on. Ticket times were good all around, and no customer issues.
Had a guest come in with a print out of a happy birthday message from quick gifts stating they had a $50 Gift Card to Kome. I let her know that we needed the actual gift card. She asked how she received the gift card. I haven't had this pop up yet, but told her that there should be instructions in the email for how to receive the gift card. Got her info and contacted quick gifts support after the shift. There is a link at the bottom of the "Gift Message" email to enter info and get your gift card mailed to you. Maybe everyone knew this already, but just wanted to pass it on in case it pops up in the future.
Specials:
3 Staff members that stood out (why/how):
-Maegan did a decent job today. It was a weird flow of business, and challenging with incomplete tables pressing to get sat so I was at the host stand most of the shift to make sure things went smoothly. She had to be reminded of a few policies and procedures, but overall did alright.
-Johnny has seem to correct a lot of behaviors since our eval. Glad to see the improvement, and I hope it sticks.
Any VIP's in?
Ryan & Fontaine Schibi
Comps& Void Detail:
Just Kome Bucks
R&M needs:
-Contacted ADT and our alarm company about coming out to fix the camera. After a lot of run around both told me they were unable to help. ADT installed the system, but because we are no longer customers they will not send a technician. I told them we were willing to pay for the repair and that I wasn't expecting free support, but they said it didn't matter. Monotronics and they said the cameras are an older model that they don't support. We'll have to find an Independent company to fix the issue.
-I saw Andy installing the new breaker box outside the building on my way out. It looked like the the job was close to be finished.
86'd items/ need more:
Wednesday, October 26, 2016
Wednesday PM 10/26/16 recap
Written By: Dusten
LY Dinner Sales:N/A
Projected Sales :5140
TY Dinner Sales: 5520
+/- :$380 over PS
Dinner Covers: 189
Avg PPA: 29.21
Weather: Autumnal
Special events?:
Who worked: Lindsey, Sayo, Krystin, Grace, Sophia CL, John SA, Taylor FR, Melisa and Patrick SA
Flow of Business, Cuts and Ticket Times: Steady most of the night. We were on a wait at about 7-9pm. No issues with ticket times. Host quote times were solid. The only hiccups happened when the sushi bar printer jammed as Sayo was putting in several roll orders, and then when the 1st terminal's calibration was screwy. Aside from that no issues. I cut Lindsey and Krystin at 9pm, Grace at 9:30 and left Sayo and Sophia on to close it down.
Specials:16 snow crab nigiri, 20 oyseter nigiri, 17 iwashi nigiri, 8 kawa ebi
3 Staff members that stood out (why/how): Patrick got out of his shell and made some drinks tonight. I didn't know he even had cocktail training. He certainly didn't act that way until he asked me to pour a couple of glasses of wine. I poured them, added them to the table's tab after they were seated and said, "no one wants to make drinks for free." After that he ran the show. He wasn't sure on how to close everything out, but he did fine beyond that.
-Grace handled the party room very well. I've seen her get flustered over much less and she did just fine. I think they spent a good amount and tipped well, so I'm sure that helped.
-Steve seemed to do well learning yaki tonight. I didn't see any mistakes hitting tables.
Any VIP's in?Old John. I didn't recognize anyone else.
Comps& Void Detail:Just a few misrings due to the computer calibration being off. Nothing was made. Some wine misrings when Grace rang in the wrong Sauv Blanc.
R&M needs:The back door camera is out.
86'd items/ need more:
LY Dinner Sales:N/A
Projected Sales :5140
TY Dinner Sales: 5520
+/- :$380 over PS
Dinner Covers: 189
Avg PPA: 29.21
Weather: Autumnal
Special events?:
Who worked: Lindsey, Sayo, Krystin, Grace, Sophia CL, John SA, Taylor FR, Melisa and Patrick SA
Flow of Business, Cuts and Ticket Times: Steady most of the night. We were on a wait at about 7-9pm. No issues with ticket times. Host quote times were solid. The only hiccups happened when the sushi bar printer jammed as Sayo was putting in several roll orders, and then when the 1st terminal's calibration was screwy. Aside from that no issues. I cut Lindsey and Krystin at 9pm, Grace at 9:30 and left Sayo and Sophia on to close it down.
Specials:16 snow crab nigiri, 20 oyseter nigiri, 17 iwashi nigiri, 8 kawa ebi
3 Staff members that stood out (why/how): Patrick got out of his shell and made some drinks tonight. I didn't know he even had cocktail training. He certainly didn't act that way until he asked me to pour a couple of glasses of wine. I poured them, added them to the table's tab after they were seated and said, "no one wants to make drinks for free." After that he ran the show. He wasn't sure on how to close everything out, but he did fine beyond that.
-Grace handled the party room very well. I've seen her get flustered over much less and she did just fine. I think they spent a good amount and tipped well, so I'm sure that helped.
-Steve seemed to do well learning yaki tonight. I didn't see any mistakes hitting tables.
Any VIP's in?Old John. I didn't recognize anyone else.
Comps& Void Detail:Just a few misrings due to the computer calibration being off. Nothing was made. Some wine misrings when Grace rang in the wrong Sauv Blanc.
R&M needs:The back door camera is out.
86'd items/ need more:
Wednesday AM Recap 10/26/16
Written By: Leary
LY Lunch Sales: $0.00
Projected Sales : $1880 (-$454)
TY Lunch Sales: $1426
+/- : Closed LY
Lunch Covers: 78
Avg PPA: $18.28
Previous Days Labor: 22%
Previous Days Comps: 5.22%
Controllable Comps: 6.94%
Weather: Cool morning, warm and sunny afternoon
Special events?:
Who worked:
Alex, Mandy, Kelly, Johnny Cl, Hiroe FR, Taylor SA, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch shift. Steady flow of tables from 1215-115, but never filled up. Party room was never sat. Kitchen and Sushi Bar were unchallenged. Ticket times were good. 2 on at 1:15. Only a few more tables before 2pm.
Tara & Kelvin were in for lunch. Tara is always good about giving me feedback good or bad. She never wants a comp just passing on info as a regular. She told me the mango in her sunshine roll was unripe and not sweet. When I checked it out a couple pieces were extremely hard. I know it's a challenge having flawless produce out of season, but we should make sure it's soft enough to eat.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided a misring, and a guest changed mind that were both caught before they were made.
R&M needs:
86'd items/ need more:
I ordered more Platewise ramekins today. Unfortunately it'll be about 3 weeks before they get here.
LY Lunch Sales: $0.00
Projected Sales : $1880 (-$454)
TY Lunch Sales: $1426
+/- : Closed LY
Lunch Covers: 78
Avg PPA: $18.28
Previous Days Labor: 22%
Previous Days Comps: 5.22%
Controllable Comps: 6.94%
Weather: Cool morning, warm and sunny afternoon
Special events?:
Who worked:
Alex, Mandy, Kelly, Johnny Cl, Hiroe FR, Taylor SA, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch shift. Steady flow of tables from 1215-115, but never filled up. Party room was never sat. Kitchen and Sushi Bar were unchallenged. Ticket times were good. 2 on at 1:15. Only a few more tables before 2pm.
Tara & Kelvin were in for lunch. Tara is always good about giving me feedback good or bad. She never wants a comp just passing on info as a regular. She told me the mango in her sunshine roll was unripe and not sweet. When I checked it out a couple pieces were extremely hard. I know it's a challenge having flawless produce out of season, but we should make sure it's soft enough to eat.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided a misring, and a guest changed mind that were both caught before they were made.
R&M needs:
86'd items/ need more:
I ordered more Platewise ramekins today. Unfortunately it'll be about 3 weeks before they get here.
Tuesday, October 25, 2016
Tuesday Recap 10/25/16
Written By: Leary
LY Lunch Sales: 1463
Projected Sales : 1768 (-133)
TY Lunch Sales: 1635
+/- : +172, 12%
Lunch Covers: 96
Avg PPA: $17.03
LY Dinner Sales: 3613
Projected Sales : 4316 (-72)
TY Dinner Sales: 4244
+/- : +631, +17% Over LY
Dinner Covers: 157
Avg PPA: $27.03
Despite the slower day we still ended up being +$803, +16% Over LY
Previous Days Labor: 23%
Previous Days Comps: 6.32%
Controllable Comps: 1.51%
Weather: Warm and sunny
Special events?: Week before Halloween
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Junko H, Taylor FR, Gabe SA
Dinner: Jason, Ruthy, Kelly, Mandy, Clair Cl, John SA, Hiroe FR, Patrick & Maegen H
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Steady flow from 12-115, but never went on a wait. Party room was never sat, and never filled up completely. Ticket times were solid. No customer issues. Went 2 on at 120, and only had a handful of tables come in the last 40 minutes.
Pretty chill dinner shift as well. Very slowly filled up, and hit a small wait around 730. Had a few tables waiting here or there. More tables waited to be complete than for an actual empty table. Came completely off the wait at 845. Cut Patrick at 845, and went 2 on at 9. Only a few tables came in the last hour.
Had one issue with a missing ticket at the sushi bar for 2 rolls for B3. Once Kelly let me know the ticket was taking longer than normal Toshi had the remake out quickly. The guests were understanding when I dropped the rolls so no comp necessary.
Specials:
Snow Crab - 15
Oyster - 7
Iwashi - 7
Kawa Ebi - 1
3 Staff members that stood out (why/how):
-Kelly wins best section maintenance tonight. Really did an awesome job all around. It's good to see her taking some of her eval notes to heart.
-Maegan seemed more comfortable tonight. I was pretty concerned after reading previous blog notes. Right when she came in I asked her to walk through the restaurant and tell me the table numbers. She admitted she was having a problem with it, but had asked Chelsea for a copy of the floor map previously and Chelsea said she didn't need, and that they were easy. It seems weird, but not super surprising. She got a floor map from Elizabeth last night, and came in and had them down. I talked to Patrick at the end of the night and he said she was pretty solid overall. I think it's going to take a little longer for her to get it down, but she's good with guests. The jury is still out, but it's good to see improvement from previous blogs.
Any VIP's in?
Comps& Void Detail:
Server Misrings for a roll from Clair, and a roll from Jason. both were accidental hits.
R&M needs:
I will replace the batteries in the front door tomorrow morning now that I know what type is needed.
86'd items/ need more:
LY Lunch Sales: 1463
Projected Sales : 1768 (-133)
TY Lunch Sales: 1635
+/- : +172, 12%
Lunch Covers: 96
Avg PPA: $17.03
LY Dinner Sales: 3613
Projected Sales : 4316 (-72)
TY Dinner Sales: 4244
+/- : +631, +17% Over LY
Dinner Covers: 157
Avg PPA: $27.03
Despite the slower day we still ended up being +$803, +16% Over LY
Previous Days Labor: 23%
Previous Days Comps: 6.32%
Controllable Comps: 1.51%
Weather: Warm and sunny
Special events?: Week before Halloween
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Junko H, Taylor FR, Gabe SA
Dinner: Jason, Ruthy, Kelly, Mandy, Clair Cl, John SA, Hiroe FR, Patrick & Maegen H
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Steady flow from 12-115, but never went on a wait. Party room was never sat, and never filled up completely. Ticket times were solid. No customer issues. Went 2 on at 120, and only had a handful of tables come in the last 40 minutes.
Pretty chill dinner shift as well. Very slowly filled up, and hit a small wait around 730. Had a few tables waiting here or there. More tables waited to be complete than for an actual empty table. Came completely off the wait at 845. Cut Patrick at 845, and went 2 on at 9. Only a few tables came in the last hour.
Had one issue with a missing ticket at the sushi bar for 2 rolls for B3. Once Kelly let me know the ticket was taking longer than normal Toshi had the remake out quickly. The guests were understanding when I dropped the rolls so no comp necessary.
Specials:
Snow Crab - 15
Oyster - 7
Iwashi - 7
Kawa Ebi - 1
3 Staff members that stood out (why/how):
-Kelly wins best section maintenance tonight. Really did an awesome job all around. It's good to see her taking some of her eval notes to heart.
-Maegan seemed more comfortable tonight. I was pretty concerned after reading previous blog notes. Right when she came in I asked her to walk through the restaurant and tell me the table numbers. She admitted she was having a problem with it, but had asked Chelsea for a copy of the floor map previously and Chelsea said she didn't need, and that they were easy. It seems weird, but not super surprising. She got a floor map from Elizabeth last night, and came in and had them down. I talked to Patrick at the end of the night and he said she was pretty solid overall. I think it's going to take a little longer for her to get it down, but she's good with guests. The jury is still out, but it's good to see improvement from previous blogs.
Any VIP's in?
Comps& Void Detail:
Server Misrings for a roll from Clair, and a roll from Jason. both were accidental hits.
R&M needs:
I will replace the batteries in the front door tomorrow morning now that I know what type is needed.
86'd items/ need more:
Monday, October 24, 2016
Monday 10.24.16
Written By: Elizabeth
LY Lunch Sales: $2091
Projected Sales : $2340
TY Lunch Sales: $1567
+/- : -25% LY and -$773 PS
Lunch Covers:92
Avg PPA: $17.03
LY Dinner Sales: $3257
Projected Sales : $4050
TY Dinner Sales: $4373
+/- : +34% LY and +$323 PS
Dinner Covers:152
Avg PPA: $28.77
For the day: $5940/ +11% LY and -$450 PS
Previous Days Labor: 21%
Previous Days Comps: 6.48%
Controllable Comps: 5.31%
Weather: Sunny and in the low 80s
Special events?:
none that i know of.
Who worked:
Lunch: Alex, Kelly, Mandy, Johnny CL. Taylor FR, Dan SA, Junko Host
Dinner: Mandy, Clair, Grace, Ruthy, Camacho CL. Patrick Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty slow and mellow lunch. Cut Mandy at 12:45. Picked up a little at 1pm but never filled entirely up. Got Johnny running around a little bit, but that was about it. Cut Kelly at 1:25 and we went 2. Tables trickled in during the final half hour and kept both Johnny and Alex busy. No long tickets or mistakes.
On a side note, I'm not sure if I like that servers can access the "server sales" button in the functions list. I feel like it might/could spur angst between servers.
Dinner: Slow night all around. Which turned out okay for me. Right after service started I was getting intense stomach pains. I spent the evening sitting in the office for a minute to regain composure, and then on the floor again. I'm still feeling awful. But in case anyone mentions anything, that was what that was all about. It was a slow night all around though. Never went on a wait but we were close to filling up at one point. Cut Mandy at 8:15, Grace at 8:45 and went 2 on at 9. Camacho and Ruthy closed out the slow night.
3 Staff members that stood out (why/how):
-Meagan trained again tonight and...well..,she's still not picking up. Something is just not clicking. We asked her to seat a 2 top at B8 and she took them to B7. She just doesn't seem to WANT to learn either. Chelsea was pretty frustrated with the latter part of her training tonight (Patrick trained her to start)
- Taylor needed some direction on the floor as an SA today, mainly because it was slow. I prodded him a bit to water tables, and after the 2nd time he got it.
Any VIP's in?
Tara & a co worker (she left her metal water bottle here, called later, and will be in
Zach from drafthouse Village with his wife (also of drafthouse)
Had some SIN in tonight, but no one I knew.
Comps& Void Detail:
ANA discounts (been seeing more of those lately!)
R&M needs:
I ordered a new coffee pot with filters! It should be in by Wednesday. We can finally get rid of the jenky coffee pot. I purchased a Mr.Coffee. He has always been reliable in my book.
86'd items/ need more:
Plastic Ramekins. Mandy checked the trailer and couldn't find any.
Someone stole the must wash hands sign from the (formerly men's) bathroom :-/ What is wrong with people?
LY Lunch Sales: $2091
Projected Sales : $2340
TY Lunch Sales: $1567
+/- : -25% LY and -$773 PS
Lunch Covers:92
Avg PPA: $17.03
LY Dinner Sales: $3257
Projected Sales : $4050
TY Dinner Sales: $4373
+/- : +34% LY and +$323 PS
Dinner Covers:152
Avg PPA: $28.77
For the day: $5940/ +11% LY and -$450 PS
Previous Days Labor: 21%
Previous Days Comps: 6.48%
Controllable Comps: 5.31%
Weather: Sunny and in the low 80s
Special events?:
none that i know of.
Who worked:
Lunch: Alex, Kelly, Mandy, Johnny CL. Taylor FR, Dan SA, Junko Host
Dinner: Mandy, Clair, Grace, Ruthy, Camacho CL. Patrick Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty slow and mellow lunch. Cut Mandy at 12:45. Picked up a little at 1pm but never filled entirely up. Got Johnny running around a little bit, but that was about it. Cut Kelly at 1:25 and we went 2. Tables trickled in during the final half hour and kept both Johnny and Alex busy. No long tickets or mistakes.
On a side note, I'm not sure if I like that servers can access the "server sales" button in the functions list. I feel like it might/could spur angst between servers.
Dinner: Slow night all around. Which turned out okay for me. Right after service started I was getting intense stomach pains. I spent the evening sitting in the office for a minute to regain composure, and then on the floor again. I'm still feeling awful. But in case anyone mentions anything, that was what that was all about. It was a slow night all around though. Never went on a wait but we were close to filling up at one point. Cut Mandy at 8:15, Grace at 8:45 and went 2 on at 9. Camacho and Ruthy closed out the slow night.
3 Staff members that stood out (why/how):
-Meagan trained again tonight and...well..,she's still not picking up. Something is just not clicking. We asked her to seat a 2 top at B8 and she took them to B7. She just doesn't seem to WANT to learn either. Chelsea was pretty frustrated with the latter part of her training tonight (Patrick trained her to start)
- Taylor needed some direction on the floor as an SA today, mainly because it was slow. I prodded him a bit to water tables, and after the 2nd time he got it.
Any VIP's in?
Tara & a co worker (she left her metal water bottle here, called later, and will be in
Zach from drafthouse Village with his wife (also of drafthouse)
Had some SIN in tonight, but no one I knew.
Comps& Void Detail:
ANA discounts (been seeing more of those lately!)
R&M needs:
I ordered a new coffee pot with filters! It should be in by Wednesday. We can finally get rid of the jenky coffee pot. I purchased a Mr.Coffee. He has always been reliable in my book.
86'd items/ need more:
Plastic Ramekins. Mandy checked the trailer and couldn't find any.
Someone stole the must wash hands sign from the (formerly men's) bathroom :-/ What is wrong with people?
Sunday, October 23, 2016
Sunday PM 10/23/16
Written By: Dusten
LY Dinner Sales: 4440
Projected Sales :4855
TY Dinner Sales:5558
+/- : over LY by 25% and over PS by $703
Dinner Covers: 190
Avg PPA: 28.25
Weather: As close to perfect as it gets.
Special events?: End F1 weekend
Who worked: Mandy, Renee, Cindy, Ruthy, Clair CL, John Cktl, Tori Host training Maegan, Alina Host 2, Gabe SA and Dan FR
Flow of Business, Cuts and Ticket Times: Pretty good night. Full 30 minutes after open and stayed on wait until almost 9pm. No ticket time issues. No guest complaints. Everything went pretty smoothly. I cut Renee and Cindy at 8:45pm, Mandy at 9:15 and Ruthy at 9:45pm
Specials: 21 seared hama toro, 4 oyster, 14 sardine nigiri.
3 Staff members that stood out (why/how): Maegan is coming along but she still has plenty to learn. She took a party to A7 when Tori said B7. We had only just opened so it wasn't a big deal at the time. She left a voided check for DD setup. I will leave that in an envelope in the safe.
-Gabe is painfully slow a lot of the time and there is a lot of grumbling about it from the host stand to the servers. He just doesn't have any sense of urgency. He really does walk around working like he doesn't need to be here. I miss Kaori.
-Beorn is everyone's favorite new hire which isn't fair, because Daryl's sushi looks great and Paul is the nicest guy. Matt gave him some Kome Bucks for his efforts.
Any VIP's in? Spencer and a lady. Tatsu-ya people. My mom's friend Mike and his brother Rob.
Comps& Void Detail: mainly misrings voided. nothing ws made, just slips of the finger. Comped 3 bday desserts. FNF for Mike and Rob. Employee day off and Kome bucks from Spencer. Customer kome bucks- $15.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4440
Projected Sales :4855
TY Dinner Sales:5558
+/- : over LY by 25% and over PS by $703
Dinner Covers: 190
Avg PPA: 28.25
Weather: As close to perfect as it gets.
Special events?: End F1 weekend
Who worked: Mandy, Renee, Cindy, Ruthy, Clair CL, John Cktl, Tori Host training Maegan, Alina Host 2, Gabe SA and Dan FR
Flow of Business, Cuts and Ticket Times: Pretty good night. Full 30 minutes after open and stayed on wait until almost 9pm. No ticket time issues. No guest complaints. Everything went pretty smoothly. I cut Renee and Cindy at 8:45pm, Mandy at 9:15 and Ruthy at 9:45pm
Specials: 21 seared hama toro, 4 oyster, 14 sardine nigiri.
3 Staff members that stood out (why/how): Maegan is coming along but she still has plenty to learn. She took a party to A7 when Tori said B7. We had only just opened so it wasn't a big deal at the time. She left a voided check for DD setup. I will leave that in an envelope in the safe.
-Gabe is painfully slow a lot of the time and there is a lot of grumbling about it from the host stand to the servers. He just doesn't have any sense of urgency. He really does walk around working like he doesn't need to be here. I miss Kaori.
-Beorn is everyone's favorite new hire which isn't fair, because Daryl's sushi looks great and Paul is the nicest guy. Matt gave him some Kome Bucks for his efforts.
Any VIP's in? Spencer and a lady. Tatsu-ya people. My mom's friend Mike and his brother Rob.
Comps& Void Detail: mainly misrings voided. nothing ws made, just slips of the finger. Comped 3 bday desserts. FNF for Mike and Rob. Employee day off and Kome bucks from Spencer. Customer kome bucks- $15.
R&M needs:
86'd items/ need more:
Sunday AM 10.23.16
Written By: Elizabeth
LY Lunch Sales: $2494
Projected Sales : $2555
TY Lunch Sales: $2099
+/- : -16% LY and -$456 PS
Lunch Covers: 122
Avg PPA: $17.20
Previous Days Labor: 15%
Previous Days Comps: 3.32%
Controllable Comps: 1.29%
Weather: Sunny, Low 80s maybe. Cool.
Special events?:
Last day of F1
Who worked: Krystin, Grace, Renee, Camacho CL.
Flow of Business, Cuts and Ticket Times:
Slow all day. Until 2pm that is. Then it finally picked up. I cut Krystin at 1pm because we were still pretty empty. Moved Camacho into the back b's and had everyone split the sushi bar. Everyone seemed to get a little stuck in the stagnant shift, because after it picked up a little after 2 I saw lots of empty waters that weren't getting filled. Mainly in Renee's section, but Grace and Camacho had a glass or two in theirs as well. Nothing much of note from todays lunch. Slow.
3 Staff members that stood out (why/how):
-Krystin wasn't feeling well but toughed it out. I let her go early.
-Renee was looking less than thrilled to be here this morning, but seemed like her attitude was fine. So hard to tell with this one.
-Camacho got a little behind at one point and Paul at the sushi bar ended up taking S12's order. Camacho intercepted it midway through, but I did give him the heads up before Paul even got their order that they looked ready.
Any VIP's in?
Old John
Take and the Crew
Rachel & Carlos!!
Comps& Void Detail:
ANA discount
Owner discount for Take
R&M needs:
What happened to the paper towel dispenser key? It's been missing for some time now and we've been using one in the drawer but you have to really jimmy it.
86'd items/ need more:
LY Lunch Sales: $2494
Projected Sales : $2555
TY Lunch Sales: $2099
+/- : -16% LY and -$456 PS
Lunch Covers: 122
Avg PPA: $17.20
Previous Days Labor: 15%
Previous Days Comps: 3.32%
Controllable Comps: 1.29%
Weather: Sunny, Low 80s maybe. Cool.
Special events?:
Last day of F1
Who worked: Krystin, Grace, Renee, Camacho CL.
Flow of Business, Cuts and Ticket Times:
Slow all day. Until 2pm that is. Then it finally picked up. I cut Krystin at 1pm because we were still pretty empty. Moved Camacho into the back b's and had everyone split the sushi bar. Everyone seemed to get a little stuck in the stagnant shift, because after it picked up a little after 2 I saw lots of empty waters that weren't getting filled. Mainly in Renee's section, but Grace and Camacho had a glass or two in theirs as well. Nothing much of note from todays lunch. Slow.
3 Staff members that stood out (why/how):
-Krystin wasn't feeling well but toughed it out. I let her go early.
-Renee was looking less than thrilled to be here this morning, but seemed like her attitude was fine. So hard to tell with this one.
-Camacho got a little behind at one point and Paul at the sushi bar ended up taking S12's order. Camacho intercepted it midway through, but I did give him the heads up before Paul even got their order that they looked ready.
Any VIP's in?
Old John
Take and the Crew
Rachel & Carlos!!
Comps& Void Detail:
ANA discount
Owner discount for Take
R&M needs:
What happened to the paper towel dispenser key? It's been missing for some time now and we've been using one in the drawer but you have to really jimmy it.
86'd items/ need more:
Saturday, October 22, 2016
Saturday PM Recap 10/22/16
Written By: Leary
LY Dinner Sales: 7384
Projected Sales : 7680 (-124)
TY Dinner Sales: 7556
+/- : +671, +10% Over LY
Dinner Covers: 257
Avg PPA: 29.40
Weather: Beautiful sunny afternoon, chilly evening
Special events?: F1 weekend, Taylor Swift concert, MondoCon
Who worked:
Grace, Lindsey, Sayo, Clair, Dusten Cl, Dan SA, Hiroe FR, Chelsea & Melisa H
Flow of Business, Cuts and Ticket Times:
It was a slower start at first. No line at the door when we opened. I thought it was going to be a slow beginning because it was such nice patio weather, but we a pretty big pop around 545, and were on an hour - hour & 15 min wait by 615. Pretty hectic for the next hour. Had rolls climb to 45 minutes for a bit, and the early tables weren't leaving so we had several tables going over their wait time. Everything got back on track by 7 pm, and we got into a more controlled flow of business. Dies off pretty early tonight. Came off the wait by 930. Cut Kelly, but hung on to servers in case we got a later pop. Cut Chelsea at 10. We did get a bit of a pop around 10. Nothing crazy, but fill the tables one more time. Went 2 on at 1030.
Not a lot of customer issues despite the longer roll times, and people going over the quote. Everyone was happy to wait. Did have a couple and a kid go 20 min over their wait time. They were the first on the list, and I was the one who quoted them so I felt extra bad. No one was getting up, and several tables ordered second rounds. They were pretty grumpy at the host stand, but ok once they got a table. I brought them miso and edamame right away. That helped put smiles back on their faces.
Our 12 top at 7 turned into a 13 top. We ended up having to put 2 guests in the dining room. They were a little annoyed, but the guy who booked the party was super understanding. We got the 2 top sat about 15 minutes after sitting the party. Everyone was happy by the end.
Specials:
Seared Hama-Toro- 39
Oyster- 14
Iwashi- 15
3 Staff members that stood out (why/how):
-Sayo did a great job in section 3. As long as she doesn't let a table rattler her, her section maintenance and customer service is on point.
-Clair was feeling a little off tonight. Didn't create any issues, but just made her a bit off.
-Grace did a solid job tonight. She is dealing some family issues so I know she can be a bit distracted lately, but overall her performance has been pretty solid on my shifts.
Any VIP's in?
Comps& Void Detail:
No controllable comps, Kome bucks, or Bdays. Pretty weird.
A couple of misring voids.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7384
Projected Sales : 7680 (-124)
TY Dinner Sales: 7556
+/- : +671, +10% Over LY
Dinner Covers: 257
Avg PPA: 29.40
Weather: Beautiful sunny afternoon, chilly evening
Special events?: F1 weekend, Taylor Swift concert, MondoCon
Who worked:
Grace, Lindsey, Sayo, Clair, Dusten Cl, Dan SA, Hiroe FR, Chelsea & Melisa H
Flow of Business, Cuts and Ticket Times:
It was a slower start at first. No line at the door when we opened. I thought it was going to be a slow beginning because it was such nice patio weather, but we a pretty big pop around 545, and were on an hour - hour & 15 min wait by 615. Pretty hectic for the next hour. Had rolls climb to 45 minutes for a bit, and the early tables weren't leaving so we had several tables going over their wait time. Everything got back on track by 7 pm, and we got into a more controlled flow of business. Dies off pretty early tonight. Came off the wait by 930. Cut Kelly, but hung on to servers in case we got a later pop. Cut Chelsea at 10. We did get a bit of a pop around 10. Nothing crazy, but fill the tables one more time. Went 2 on at 1030.
Not a lot of customer issues despite the longer roll times, and people going over the quote. Everyone was happy to wait. Did have a couple and a kid go 20 min over their wait time. They were the first on the list, and I was the one who quoted them so I felt extra bad. No one was getting up, and several tables ordered second rounds. They were pretty grumpy at the host stand, but ok once they got a table. I brought them miso and edamame right away. That helped put smiles back on their faces.
Our 12 top at 7 turned into a 13 top. We ended up having to put 2 guests in the dining room. They were a little annoyed, but the guy who booked the party was super understanding. We got the 2 top sat about 15 minutes after sitting the party. Everyone was happy by the end.
Specials:
Seared Hama-Toro- 39
Oyster- 14
Iwashi- 15
3 Staff members that stood out (why/how):
-Sayo did a great job in section 3. As long as she doesn't let a table rattler her, her section maintenance and customer service is on point.
-Clair was feeling a little off tonight. Didn't create any issues, but just made her a bit off.
-Grace did a solid job tonight. She is dealing some family issues so I know she can be a bit distracted lately, but overall her performance has been pretty solid on my shifts.
Any VIP's in?
Comps& Void Detail:
No controllable comps, Kome bucks, or Bdays. Pretty weird.
A couple of misring voids.
R&M needs:
86'd items/ need more:
Saturday AM 10.22.16
Written By: Elizabeth
LY Lunch Sales:$2345
Projected Sales : $2672
TY Lunch Sales: $2877
+/- : +23% LY and +$205 PS!
Lunch Covers: 158
Avg PPA: $18.21
Previous Days Labor: 16%
Previous Days Comps: 15% due to $1000 in Anniversary Comps.
Controllable Comps:
Weather: BEAUTIFUL! mid 70s. Sunny. A little chill in the air this morning. So beautiful.
Special events?: F1. and weather under 90
Who worked:
Kelly, Grace, Mandy, Johnny CL> Dan FR, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from the start. Had about 4 tables walk in right away and we slowly filled up.
Went on a 20 minute wait for a few 4 tops but that was about it. Had a 5 top in the party room but other than that, no large parties today. No long ticket times or major issues at any point that I know of.
3 Staff members that stood out (why/how):
-Kelly dropped two crunchy dynamites on the floor almost immediately after picking up the tray from the sushi bar. It got a few crumbs on the lady sitting at S1 but she was fine. I told her she needs to be more careful and slow down. It sort of set the tone for her for the rest of the shift, she just couldn't seem to shake it.
-Grace was in much better spirits today, so that was good to see
-Johnny's close was complete and he was very helpful in the beginning of his shift watering tables and helping to bus while he was slow.
Any VIP's in?
Old John
Sam (old Alamo guy)
Comps& Void Detail:
Voided a Hokkaidon misring
R&M needs:
86'd items/ need more:
Pearlsnap.
LY Lunch Sales:$2345
Projected Sales : $2672
TY Lunch Sales: $2877
+/- : +23% LY and +$205 PS!
Lunch Covers: 158
Avg PPA: $18.21
Previous Days Labor: 16%
Previous Days Comps: 15% due to $1000 in Anniversary Comps.
Controllable Comps:
Weather: BEAUTIFUL! mid 70s. Sunny. A little chill in the air this morning. So beautiful.
Special events?: F1. and weather under 90
Who worked:
Kelly, Grace, Mandy, Johnny CL> Dan FR, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from the start. Had about 4 tables walk in right away and we slowly filled up.
Went on a 20 minute wait for a few 4 tops but that was about it. Had a 5 top in the party room but other than that, no large parties today. No long ticket times or major issues at any point that I know of.
3 Staff members that stood out (why/how):
-Kelly dropped two crunchy dynamites on the floor almost immediately after picking up the tray from the sushi bar. It got a few crumbs on the lady sitting at S1 but she was fine. I told her she needs to be more careful and slow down. It sort of set the tone for her for the rest of the shift, she just couldn't seem to shake it.
-Grace was in much better spirits today, so that was good to see
-Johnny's close was complete and he was very helpful in the beginning of his shift watering tables and helping to bus while he was slow.
Any VIP's in?
Old John
Sam (old Alamo guy)
Comps& Void Detail:
Voided a Hokkaidon misring
R&M needs:
86'd items/ need more:
Pearlsnap.
Friday, October 21, 2016
Friday PM Recap 10/21/16
Written By: Leary
LY Dinner Sales: 7384
Projected Sales : 7560 (-1257)
TY Dinner Sales: 6303
+/- : -108, -15% Over LY
Dinner Covers: 217
Avg PPA: $29.05
Weather: Beautiful day, cool fall evening
Special events?: F1
Who worked:
Lindsey, Johnny, Jason, Mandy, Clair Cl, Chelsea w/ Melisa & Alina H, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
The first hour was a slow crawl, and then we got hit pretty hard by 630. Hit an hour and a half wait by 730. Came back down to a normal 45-50 by 830. Off the wait by 950, and only a couple of tables in the last hour. Cut host 1 at 945, and 2 on at 1015. Ticket times were good overall. Ek got a little behind at zero-ban at on point, and we had a few 30-40 minute tickets, but then quickly came back down.
The biggest issue of the night was S4's sushi ticket disappearing. Not sure if it was due to a paper change or if it was just lost, but they sat there without any food for 50 minutes before saying anything. Once Clair let me know we got the pieces rushed out. The guests were understandably grumpy about the situation. I apologized while dropping off some pieces. I brought them some extra special pieces on the house, and comped a few of their items to make up for the mistake. They were very happy in the end. Glad we could turn it around.
Lindsey forgot to ring in a kids meal in the very beginning. It came out after the parents were completely done. They were going to cancel it, but I rushed it out and took care of it. They were very understanding. Lindsey felt pretty bad, but it's out of character for her.
Specials:
Jellyfish- 34
Oyster- 19
Iwashi- 25
3 Staff members that stood out (why/how):
Any VIP's in?
-Kayo & Dad
-Rachel & Carlos
-Elizabeth's broker (what's his name)
-Elizabeth and her brother
Comps& Void Detail:
-Server misring kids cooked plate
-Kitchen error nigiri pieces for S4
-Owner Comp for Kayo
-Emp day off for Elizabeth and her Brother
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7384
Projected Sales : 7560 (-1257)
TY Dinner Sales: 6303
+/- : -108, -15% Over LY
Dinner Covers: 217
Avg PPA: $29.05
Weather: Beautiful day, cool fall evening
Special events?: F1
Who worked:
Lindsey, Johnny, Jason, Mandy, Clair Cl, Chelsea w/ Melisa & Alina H, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
The first hour was a slow crawl, and then we got hit pretty hard by 630. Hit an hour and a half wait by 730. Came back down to a normal 45-50 by 830. Off the wait by 950, and only a couple of tables in the last hour. Cut host 1 at 945, and 2 on at 1015. Ticket times were good overall. Ek got a little behind at zero-ban at on point, and we had a few 30-40 minute tickets, but then quickly came back down.
The biggest issue of the night was S4's sushi ticket disappearing. Not sure if it was due to a paper change or if it was just lost, but they sat there without any food for 50 minutes before saying anything. Once Clair let me know we got the pieces rushed out. The guests were understandably grumpy about the situation. I apologized while dropping off some pieces. I brought them some extra special pieces on the house, and comped a few of their items to make up for the mistake. They were very happy in the end. Glad we could turn it around.
Lindsey forgot to ring in a kids meal in the very beginning. It came out after the parents were completely done. They were going to cancel it, but I rushed it out and took care of it. They were very understanding. Lindsey felt pretty bad, but it's out of character for her.
Specials:
Jellyfish- 34
Oyster- 19
Iwashi- 25
3 Staff members that stood out (why/how):
Any VIP's in?
-Kayo & Dad
-Rachel & Carlos
-Elizabeth's broker (what's his name)
-Elizabeth and her brother
Comps& Void Detail:
-Server misring kids cooked plate
-Kitchen error nigiri pieces for S4
-Owner Comp for Kayo
-Emp day off for Elizabeth and her Brother
R&M needs:
86'd items/ need more:
Friday AM 10.21.16
Written By: Elizabeth
LY Lunch Sales: $2321
Projected Sales : $2390
TY Lunch Sales: $2345
+/- : +1% LY and -$45
Lunch Covers: 137
Avg PPA: $17.12
Previous Days Labor:
Previous Days Comps: 22.87% sort of a mute point
Controllable Comps:
Weather: Beautiful! 70s.
Special events?: F1
Who worked:
Sayo, Kelly, Grace, Clair CL. Dan SA, Tori Host, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but a steady lunch overall. Picked up a bit more around 12:45 and we went on a short 5 minute wait while we bussed and wiped some tables. We stayed full until close. I cut down to 2 on at 1:50. Had 2 other tables walk in after that. Pretty smooth lunch.
No long ticket times or anything though. Everyone hustled and worked together.
Spencer was cleaning the fish today and I kept asking him to cover the box he had them in.
grace B4
3 Staff members that stood out (why/how):
-Grace struggled a bit this shift. She started the shift with really intense cramps. She took some ibu profen to help but then she got dealt a difficult table. B4 was 4 top of men that were giving her a very tough time. At one point when they were trying to order, one got upset that we didn't have any white meat chicken and he said to her "the only white meat you have are the white girls that are working with you", which was a bit uncalled for but she let it get to her and had a tough time shaking that off. Understandably so. That was pretty sexist. But I think that, combined with some family stress going on, was enough to shake her for the rest of her shift.
Any VIP's in?
Cole & his GF
Lead Bartender from Barflys
John & Kendall Antonelli
Neal
Comps& Void Detail:
I gave the VIPs 20% discount off their lunch today, since some are loyal lunch goers.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2321
Projected Sales : $2390
TY Lunch Sales: $2345
+/- : +1% LY and -$45
Lunch Covers: 137
Avg PPA: $17.12
Previous Days Labor:
Previous Days Comps: 22.87% sort of a mute point
Controllable Comps:
Weather: Beautiful! 70s.
Special events?: F1
Who worked:
Sayo, Kelly, Grace, Clair CL. Dan SA, Tori Host, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but a steady lunch overall. Picked up a bit more around 12:45 and we went on a short 5 minute wait while we bussed and wiped some tables. We stayed full until close. I cut down to 2 on at 1:50. Had 2 other tables walk in after that. Pretty smooth lunch.
No long ticket times or anything though. Everyone hustled and worked together.
Spencer was cleaning the fish today and I kept asking him to cover the box he had them in.
grace B4
3 Staff members that stood out (why/how):
-Grace struggled a bit this shift. She started the shift with really intense cramps. She took some ibu profen to help but then she got dealt a difficult table. B4 was 4 top of men that were giving her a very tough time. At one point when they were trying to order, one got upset that we didn't have any white meat chicken and he said to her "the only white meat you have are the white girls that are working with you", which was a bit uncalled for but she let it get to her and had a tough time shaking that off. Understandably so. That was pretty sexist. But I think that, combined with some family stress going on, was enough to shake her for the rest of her shift.
Any VIP's in?
Cole & his GF
Lead Bartender from Barflys
John & Kendall Antonelli
Neal
Comps& Void Detail:
I gave the VIPs 20% discount off their lunch today, since some are loyal lunch goers.
R&M needs:
86'd items/ need more:
Thursday, October 20, 2016
Thursday PM 10.20.16
Written By: Elizabeth
LY Dinner Sales: $4627
Projected Sales : $5615
TY Dinner Sales:$4927
+/- : +6% LY but -$688 PS/ however if you factor in the 20% off we comp'd $808 worth of food. So technically we beat PS...technically.
Dinner Covers: 197
Avg PPA: $25.01
Weather: Cooling down! Getting into the 70s
Special events?: F1 weekend is upon us.
Who worked:
Lindsey, Sayo, Sophia, Mandy, Dusten CL. John SA, Hiroe FR, Patrick & Chelsea hosted, TR Megan
Flow of Business, Cuts and Ticket Times:
A steady night all around. We didn't actually go on much of a wait until around 8pm though. Then
we were on a 30 minute wait on average. Nothing much of note tonight. No long ticket times or major issues. It was pretty smooth. Wish I had more to elaborate on. Talked to B4 about desserts at one point, they got the Camembert and gushed over it. Loved it. A7 also were first timers and had an amazing experience. They told Sophia they would go home and write a stellar Yelp review about it.
Staff morale was down just a little bit because of the discount on checks and some folks not really tipping appropriately. To make up for it I told the staff that if they wanted dinner tonight I would discount it 50% rather than the usual 30%. That seemed to help
A guest named Lisa Frammolino left her Visa here. It's in the safe.
Specials:
Jellyfish: 14
Oyster: 11
Fatty King Salmon Zato: 33
(Kitchen) Thai salmon: 1
3 Staff members that stood out (why/how):
No major stand outs tonight. I saw some good teamwork with Lindsey, getting ice when it was low and helping to put up glassware. Mandy too. Sophia was getting a bit more tired as the shift went on. She didn't make any mistakes, but you could tell she was lethargic.
But one thing that maybe we can add to shift notes, is that we're in the business of hospitality. I think sometimes the staff can get a little too tunnel vision on policies and procedures. I agree that we need to follow the rules, but we are also in the hospitality industry, so if we have to bite our tongue sometimes and smile, we need to do that. People ask dumb questions, and we just have to answer them the kindest way possible.
Any VIP's in?
Susan and David (turtle)
Some other familiar faces but not familiar enough to know if they're super regulars or just regular.
Comps& Void Detail:
FNF for two pieces of King Salmon to Dusten's friend who makes the Christmas time chocolates.
R&M needs:
I'm going to call ABC in the morning but at the end of the night there was a literal swarm of some strange bugs around the light near the kitchen door. They filled the wall near the light and the door. There were a LOT of them. Looked like little flying beetles maybe? I'm not really sure. but they were flying around every light. I saw a few in the lobby when I came back in too. Real gross.
86'd items/ need more:
LY Dinner Sales: $4627
Projected Sales : $5615
TY Dinner Sales:$4927
+/- : +6% LY but -$688 PS/ however if you factor in the 20% off we comp'd $808 worth of food. So technically we beat PS...technically.
Dinner Covers: 197
Avg PPA: $25.01
Weather: Cooling down! Getting into the 70s
Special events?: F1 weekend is upon us.
Who worked:
Lindsey, Sayo, Sophia, Mandy, Dusten CL. John SA, Hiroe FR, Patrick & Chelsea hosted, TR Megan
Flow of Business, Cuts and Ticket Times:
A steady night all around. We didn't actually go on much of a wait until around 8pm though. Then
we were on a 30 minute wait on average. Nothing much of note tonight. No long ticket times or major issues. It was pretty smooth. Wish I had more to elaborate on. Talked to B4 about desserts at one point, they got the Camembert and gushed over it. Loved it. A7 also were first timers and had an amazing experience. They told Sophia they would go home and write a stellar Yelp review about it.
Staff morale was down just a little bit because of the discount on checks and some folks not really tipping appropriately. To make up for it I told the staff that if they wanted dinner tonight I would discount it 50% rather than the usual 30%. That seemed to help
A guest named Lisa Frammolino left her Visa here. It's in the safe.
Specials:
Jellyfish: 14
Oyster: 11
Fatty King Salmon Zato: 33
(Kitchen) Thai salmon: 1
3 Staff members that stood out (why/how):
No major stand outs tonight. I saw some good teamwork with Lindsey, getting ice when it was low and helping to put up glassware. Mandy too. Sophia was getting a bit more tired as the shift went on. She didn't make any mistakes, but you could tell she was lethargic.
But one thing that maybe we can add to shift notes, is that we're in the business of hospitality. I think sometimes the staff can get a little too tunnel vision on policies and procedures. I agree that we need to follow the rules, but we are also in the hospitality industry, so if we have to bite our tongue sometimes and smile, we need to do that. People ask dumb questions, and we just have to answer them the kindest way possible.
Any VIP's in?
Susan and David (turtle)
Some other familiar faces but not familiar enough to know if they're super regulars or just regular.
Comps& Void Detail:
FNF for two pieces of King Salmon to Dusten's friend who makes the Christmas time chocolates.
R&M needs:
I'm going to call ABC in the morning but at the end of the night there was a literal swarm of some strange bugs around the light near the kitchen door. They filled the wall near the light and the door. There were a LOT of them. Looked like little flying beetles maybe? I'm not really sure. but they were flying around every light. I saw a few in the lobby when I came back in too. Real gross.
86'd items/ need more:
Thursday AM Recap10/20/16
Written By: Leary
LY Lunch Sales: 2295
Projected Sales : 2318 (-560)
TY Lunch Sales: 1758
+/- : -537, -23% Over LY
Lunch Covers: 123
Avg PPA: 14.29
Previous Days Labor: 19%
Previous Days Comps: 22.87%
Controllable Comps: .38%
Weather: Warm and cloudy, sun came out by late afternoon
Special events?:
Who worked:
Lindsey, Renee, Alex, Johnny Cl, Tori H, Taylor FR, Josn SA
Flow of Business, Cuts and Ticket Times:
Steady flow of tables today, but never got a pop. Ticket times were solid. The kitchen and sushi bar were unchallenged. Alex misrang a krab roll instead of cali roll. The remake came out quickly so it didn't create much of an issue. Pretty smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Renee & Johnny both came in with a bit of a turn around today. Glad to see them immediately correcting some behaviors after their evals.
Any VIP's in?
Comps& Void Detail:
Server Misring Krab Salad Roll
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2295
Projected Sales : 2318 (-560)
TY Lunch Sales: 1758
+/- : -537, -23% Over LY
Lunch Covers: 123
Avg PPA: 14.29
Previous Days Labor: 19%
Previous Days Comps: 22.87%
Controllable Comps: .38%
Weather: Warm and cloudy, sun came out by late afternoon
Special events?:
Who worked:
Lindsey, Renee, Alex, Johnny Cl, Tori H, Taylor FR, Josn SA
Flow of Business, Cuts and Ticket Times:
Steady flow of tables today, but never got a pop. Ticket times were solid. The kitchen and sushi bar were unchallenged. Alex misrang a krab roll instead of cali roll. The remake came out quickly so it didn't create much of an issue. Pretty smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Renee & Johnny both came in with a bit of a turn around today. Glad to see them immediately correcting some behaviors after their evals.
Any VIP's in?
Comps& Void Detail:
Server Misring Krab Salad Roll
R&M needs:
86'd items/ need more:
Wednesday, October 19, 2016
Wednesday PM 10/19/16
Written By: Dusten
LY Dinner Sales: 4694
Projected Sales : 4950
TY Dinner Sales: 4879
+/- : 2% over LYT and $161 short of PS
Dinner Covers: 194
Avg PPA: 24.69
Weather: Warm October night
Special events?:1st night of 5th Anniversary Weekend
Who worked: Mandy, Kelly, Lindsey, Camacho, Sophia CL, John SA, Taylor FR, Patrick H and Chelsea training Melisa
Flow of Business, Cuts and Ticket Times: Busy most of the night. We were full at 6pm and stayed on a wait until 9:30pm. Kitchen got hit hard after HH. One fish and chips took over 40 minutes. Kayo's party got a kara-age that was still cold in the middle, sent back and then wasn't remade until Kayo came asking for it again. Things smoothed out eventually and no other issues really after that. Steve was definitely slammed at one point, but we were no busier than a typical Friday night. I cut down to 2 at 9:40.
Specials: 9 Japanese uni, 13 snow crab, 27 oysters, 5 kawa-ebi
3 Staff members that stood out (why/how): No real standouts. Almost everyone was pressed at some point, but all kept their cool. Kelly managed to ring in $5 cash on one of her checks, but had no one pay her in cash. Maybe her finger slipped as she went to select a CC? I don't have any idea how to check that, and she doesn't have $5 so... she says she'll bring it in tomorrow.
-Chelsea ended up cocktailing most of the night and Patrick and Melisa ran the board. There weren't any hiccups with wait times or anything like that, but I still can't attest to the quality of Melisa's training tonight.
Any VIP's in? many.
Comps& Void Detail: Only one: I chalked up the 40+ minute Fish and Chips to kitchen error. I would have given the chicken kara-age to the party room, but it was Kayo's table so the entire check was comped anyways.
R&M needs: The water station still leaks pretty steadily.
The breaker started tripping late during service, without anyone doing anything different. It actually cut out once while I am writing this and am the only one here. I cannot guarantee it won't happen again overnight.
86'd items/ need more: Tarusake
LY Dinner Sales: 4694
Projected Sales : 4950
TY Dinner Sales: 4879
+/- : 2% over LYT and $161 short of PS
Dinner Covers: 194
Avg PPA: 24.69
Weather: Warm October night
Special events?:1st night of 5th Anniversary Weekend
Who worked: Mandy, Kelly, Lindsey, Camacho, Sophia CL, John SA, Taylor FR, Patrick H and Chelsea training Melisa
Flow of Business, Cuts and Ticket Times: Busy most of the night. We were full at 6pm and stayed on a wait until 9:30pm. Kitchen got hit hard after HH. One fish and chips took over 40 minutes. Kayo's party got a kara-age that was still cold in the middle, sent back and then wasn't remade until Kayo came asking for it again. Things smoothed out eventually and no other issues really after that. Steve was definitely slammed at one point, but we were no busier than a typical Friday night. I cut down to 2 at 9:40.
Specials: 9 Japanese uni, 13 snow crab, 27 oysters, 5 kawa-ebi
3 Staff members that stood out (why/how): No real standouts. Almost everyone was pressed at some point, but all kept their cool. Kelly managed to ring in $5 cash on one of her checks, but had no one pay her in cash. Maybe her finger slipped as she went to select a CC? I don't have any idea how to check that, and she doesn't have $5 so... she says she'll bring it in tomorrow.
-Chelsea ended up cocktailing most of the night and Patrick and Melisa ran the board. There weren't any hiccups with wait times or anything like that, but I still can't attest to the quality of Melisa's training tonight.
Any VIP's in? many.
Comps& Void Detail: Only one: I chalked up the 40+ minute Fish and Chips to kitchen error. I would have given the chicken kara-age to the party room, but it was Kayo's table so the entire check was comped anyways.
R&M needs: The water station still leaks pretty steadily.
The breaker started tripping late during service, without anyone doing anything different. It actually cut out once while I am writing this and am the only one here. I cannot guarantee it won't happen again overnight.
86'd items/ need more: Tarusake
Wednesday Recap 10/19/16
Written By: Leary
LY Lunch Sales: 1232
Projected Sales : 1662 (+96)
TY Lunch Sales: 1758
+/- : +526, +43% Over LY
Lunch Covers: 92
Avg PPA: 19.11
Previous Days Labor: 18 %
Previous Days Comps: 4.25%
Controllable Comps: 0%
Weather: Hot and sunny
Special events?:
Who worked:
Kelly, Alex, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. We were mostly full between 1230-115, and then started thinning out. Went 2 on at 130. No late pops. Ticket times were good. No customer issues. Lots of calls about our 20% off tonight. Should be a busy night.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Bday comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1232
Projected Sales : 1662 (+96)
TY Lunch Sales: 1758
+/- : +526, +43% Over LY
Lunch Covers: 92
Avg PPA: 19.11
Previous Days Labor: 18 %
Previous Days Comps: 4.25%
Controllable Comps: 0%
Weather: Hot and sunny
Special events?:
Who worked:
Kelly, Alex, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. We were mostly full between 1230-115, and then started thinning out. Went 2 on at 130. No late pops. Ticket times were good. No customer issues. Lots of calls about our 20% off tonight. Should be a busy night.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Bday comp
R&M needs:
86'd items/ need more:
Tuesday, October 18, 2016
Tuesday Recap 10/1816
Written By: Leary
LY Lunch Sales: 1706
Projected Sales : 1883 (-627)
TY Lunch Sales: 1756
+/- : +50, +3% Over LY
Lunch Covers: 99
Avg PPA: 17.74
LY Dinner Sales: 4230
Projected Sales : 4570 (-478)
TY Dinner Sales: 4092
+/- : -138, -3%
Dinner Covers: 144
Avg PPA: 28.42
Previous Days Labor: 19%
Previous Days Comps: 4.90
Controllable Comps: 1.74
Weather: Warm and humid
Special events?: Film Fest
Who worked:
L: Lindsey, Kelly, Alex, Johnny Cl, John SA, Junko H, Taylor FR
D: Kelly, Renee, Lindsey, Sayo, Clair Cl, Gabe & Pat H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Had a little pop around 1230, and filled mostly up. That was it. Ticket times were good. No customer issues.
Tonight was really oddly slow. Slowly filled up around 7, and had a few tables wait. Then at 8 we just died out. I kept thinking we'd get some kind of late pop, but nothing. The officially slowest night shift I may have ever worked. I think everyone is holding out to celebrate with us the next 3 days. No issues.
Specials:
Snow Crab- 16
Japanese Uni- 0
Hama-Toro Carp- 9
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Hired a part time SA today, and have an interview with another one Thursday afternoon. Going to SA train Patrick, and Food Run Train Gabe.
Any VIP's in?
The sweet older couple that always come in here used their 1/2 off letter. The Powells. Can't remember their first names.
Comps& Void Detail:
1/2 Kome's Bday discount
Regular bday comp
R&M needs:
-Ice machine leak will be repaired Monday morning. I scrubbed under the machine, squeegeed got all the water out from under it, and put a pan under there to catch the water until then.
-Bait boxes filled today, and got some more bait tubes in the crawl space above the dish area. Numbers are definitely thinning. The plan is to seal the outside Friday morning Oct 28th, and continue to trap any remaining critters.
-Call Andy about the new breaker box. Still waiting on a bid from him.
86'd items/ need more:
LY Lunch Sales: 1706
Projected Sales : 1883 (-627)
TY Lunch Sales: 1756
+/- : +50, +3% Over LY
Lunch Covers: 99
Avg PPA: 17.74
LY Dinner Sales: 4230
Projected Sales : 4570 (-478)
TY Dinner Sales: 4092
+/- : -138, -3%
Dinner Covers: 144
Avg PPA: 28.42
Previous Days Labor: 19%
Previous Days Comps: 4.90
Controllable Comps: 1.74
Weather: Warm and humid
Special events?: Film Fest
Who worked:
L: Lindsey, Kelly, Alex, Johnny Cl, John SA, Junko H, Taylor FR
D: Kelly, Renee, Lindsey, Sayo, Clair Cl, Gabe & Pat H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Had a little pop around 1230, and filled mostly up. That was it. Ticket times were good. No customer issues.
Tonight was really oddly slow. Slowly filled up around 7, and had a few tables wait. Then at 8 we just died out. I kept thinking we'd get some kind of late pop, but nothing. The officially slowest night shift I may have ever worked. I think everyone is holding out to celebrate with us the next 3 days. No issues.
Specials:
Snow Crab- 16
Japanese Uni- 0
Hama-Toro Carp- 9
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Hired a part time SA today, and have an interview with another one Thursday afternoon. Going to SA train Patrick, and Food Run Train Gabe.
Any VIP's in?
The sweet older couple that always come in here used their 1/2 off letter. The Powells. Can't remember their first names.
Comps& Void Detail:
1/2 Kome's Bday discount
Regular bday comp
R&M needs:
-Ice machine leak will be repaired Monday morning. I scrubbed under the machine, squeegeed got all the water out from under it, and put a pan under there to catch the water until then.
-Bait boxes filled today, and got some more bait tubes in the crawl space above the dish area. Numbers are definitely thinning. The plan is to seal the outside Friday morning Oct 28th, and continue to trap any remaining critters.
-Call Andy about the new breaker box. Still waiting on a bid from him.
86'd items/ need more:
Monday, October 17, 2016
Monday 10.17.16
Written By: Elizabeth
LY Lunch Sales: $1498
Projected Sales : $1567
TY Lunch Sales: $2233
+/- : +49% LY and +$665 PS
Lunch Covers: 122
Avg PPA: $18.30
LY Dinner Sales: $4616
Projected Sales : $4702
TY Dinner Sales: $4531
+/- : -2% LY and -$171 PS
Dinner Covers: 179
Avg PPA: $25.31 (ouch!)
For the day Sales: $6764/ +11% LY and +$494 PS yeay!
Previous Days Labor: 23.21%
Previous Days Comps: 4.92%
Controllable Comps: 7.52%
Weather: Sunny, low 90s still...
Special events?: Austin Film Festival
Who worked:
Lunch: Krystin, Kelly, Alex, Johnny CL. Taylor FR, Junko Host, Gabe SA
Dinner: Krystin, Ruthy, Clair, Cindy, Camacho CL. Dan & Patrick host, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Lunch: Solid start and continued to be a solid shift! On a wait by 12:10, off by 1, and it didn't really slow until about 1:30. Cut down to 2 on at 1:40 and Johnny closed it out. No major issues. At lot easier when we'r fully staffed. I checked in with a few tables throughout the day and everyone was happy. Had quite a few regulars in too, I gave some the invite, and verballed it to others like Neal and Rob. Some of our lunch regulars want to come in on Wednesday for the discount and I told them it was okay. It's just Rob and Single dad that said they were going to come in Wednesday for lunch because they can't make it to dinner.
Dinner: good Happy Hour. Thought we would go on a wait around 6:15 but it slowed. Went on a short wait around 8pm with some 2 tops and a 5 top. But overall a slower night. Dan and Patrick were hosting and neither know how to make drinks for guests waiting. So I showed them both as they occurred. Both seemed to appreciate me passing the knowledge on to them.
Clair had 2 parties in the PDR all night. The first party wasn't complete by 6:15 but I had the guys seat them anyway. Good thing too, because the 6th didn't show up until 6:40. They were out by 7:50 and we were able to turn it for the 8pm party. The night slowed down around 8:30, so I cut down to 3 on. Then by 9pm it had cleared out significantly, so I went 2 on. Ruthy and Camacho both got about 5 more tables each, so it was worthwhile for the two of them. The night closed out smoothly.
Someone left a pair of sunglasses at the sushi bar. I labeled and dated it.
Specials:
Jellyfish
Snow Crab
3 Staff members that stood out (why/how):
-Charlie, the dishwasher, casually called out of his shift, noting that he just couldn't make it in. I would like to see if we can phase him out at this point. Between his work ethic and this, I just don't see the point in keeping someone on like him.
-Johnny left without letting me know-I usually like to check out the lunch closers but he just disappeared. Does the lunch closer NOT check out with the manager? I've noticed lately that the lunch closes have been a bit sloppy, leaving the dining room a mess (chopsticks not straight, chairs pulled out, table tents crooked, etc)
-Taylor needs to be a little more active on the floor when he is an SA. I caught him so many times just standing around the service station, chatting, and had to light a fire under him. I'll continue to coach in the moments.
Any VIP's in?
Lunch:
-Spencer from Drafthouse
-John & Wife (can't remember her name. Older couple. Quite. She's petite, he's tall and has facial hair)
-Rob (will be in for Lunch Wed or Thurs for discount)
-Neal (
-Single dad guy (please tell me someone can remember his name? I lost it over my 3 month absence. He will be in Wed for lunch)
- Regular couple who's names I forgot but I gave them the invite too.
-Kenny's Brother.
Dinner:
Kenny
Comps& Void Detail:
DNL on 2 pieces of Katsuo. They said it tasted "fishy"
Emp Kome Bucks for Alex for lunch. for taking care of a dirty duty
Open $ was for a Gift card that was reading at $0 but I looked it up on Mercury and it had $100 on it.
One ANA discount, One SIN
R&M needs:
We need to run new speaker wire to the speaker near S12. It's not producing sound. I'm pretty sure I know what happened to the wire...
Dan has mentioned twice now that the number of chopsticks has dwindled significantly. Were some taken out of rotation, or have we lost that many?
Where are we with the Aloha touch screen issue? It's been pretty bad lately, even after restarting the monitors.
Please call Andy or an electrician tomorrow. Tonight between 9pm and 10:30pm the circuit for the string lights blew 4 times. And it just did it again. It's 11:21.
86'd items/ need more:
Pint Glasses. Can someone pick some more up before the weekend. If that means me, then someone let me know and I can swing by Acemart on Thursday on my way in.
LY Lunch Sales: $1498
Projected Sales : $1567
TY Lunch Sales: $2233
+/- : +49% LY and +$665 PS
Lunch Covers: 122
Avg PPA: $18.30
LY Dinner Sales: $4616
Projected Sales : $4702
TY Dinner Sales: $4531
+/- : -2% LY and -$171 PS
Dinner Covers: 179
Avg PPA: $25.31 (ouch!)
For the day Sales: $6764/ +11% LY and +$494 PS yeay!
Previous Days Labor: 23.21%
Previous Days Comps: 4.92%
Controllable Comps: 7.52%
Weather: Sunny, low 90s still...
Special events?: Austin Film Festival
Who worked:
Lunch: Krystin, Kelly, Alex, Johnny CL. Taylor FR, Junko Host, Gabe SA
Dinner: Krystin, Ruthy, Clair, Cindy, Camacho CL. Dan & Patrick host, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Lunch: Solid start and continued to be a solid shift! On a wait by 12:10, off by 1, and it didn't really slow until about 1:30. Cut down to 2 on at 1:40 and Johnny closed it out. No major issues. At lot easier when we'r fully staffed. I checked in with a few tables throughout the day and everyone was happy. Had quite a few regulars in too, I gave some the invite, and verballed it to others like Neal and Rob. Some of our lunch regulars want to come in on Wednesday for the discount and I told them it was okay. It's just Rob and Single dad that said they were going to come in Wednesday for lunch because they can't make it to dinner.
Dinner: good Happy Hour. Thought we would go on a wait around 6:15 but it slowed. Went on a short wait around 8pm with some 2 tops and a 5 top. But overall a slower night. Dan and Patrick were hosting and neither know how to make drinks for guests waiting. So I showed them both as they occurred. Both seemed to appreciate me passing the knowledge on to them.
Clair had 2 parties in the PDR all night. The first party wasn't complete by 6:15 but I had the guys seat them anyway. Good thing too, because the 6th didn't show up until 6:40. They were out by 7:50 and we were able to turn it for the 8pm party. The night slowed down around 8:30, so I cut down to 3 on. Then by 9pm it had cleared out significantly, so I went 2 on. Ruthy and Camacho both got about 5 more tables each, so it was worthwhile for the two of them. The night closed out smoothly.
Someone left a pair of sunglasses at the sushi bar. I labeled and dated it.
Specials:
Jellyfish
Snow Crab
3 Staff members that stood out (why/how):
-Charlie, the dishwasher, casually called out of his shift, noting that he just couldn't make it in. I would like to see if we can phase him out at this point. Between his work ethic and this, I just don't see the point in keeping someone on like him.
-Johnny left without letting me know-I usually like to check out the lunch closers but he just disappeared. Does the lunch closer NOT check out with the manager? I've noticed lately that the lunch closes have been a bit sloppy, leaving the dining room a mess (chopsticks not straight, chairs pulled out, table tents crooked, etc)
-Taylor needs to be a little more active on the floor when he is an SA. I caught him so many times just standing around the service station, chatting, and had to light a fire under him. I'll continue to coach in the moments.
Any VIP's in?
Lunch:
-Spencer from Drafthouse
-John & Wife (can't remember her name. Older couple. Quite. She's petite, he's tall and has facial hair)
-Rob (will be in for Lunch Wed or Thurs for discount)
-Neal (
-Single dad guy (please tell me someone can remember his name? I lost it over my 3 month absence. He will be in Wed for lunch)
- Regular couple who's names I forgot but I gave them the invite too.
-Kenny's Brother.
Dinner:
Kenny
Comps& Void Detail:
DNL on 2 pieces of Katsuo. They said it tasted "fishy"
Emp Kome Bucks for Alex for lunch. for taking care of a dirty duty
Open $ was for a Gift card that was reading at $0 but I looked it up on Mercury and it had $100 on it.
One ANA discount, One SIN
R&M needs:
We need to run new speaker wire to the speaker near S12. It's not producing sound. I'm pretty sure I know what happened to the wire...
Dan has mentioned twice now that the number of chopsticks has dwindled significantly. Were some taken out of rotation, or have we lost that many?
Where are we with the Aloha touch screen issue? It's been pretty bad lately, even after restarting the monitors.
Please call Andy or an electrician tomorrow. Tonight between 9pm and 10:30pm the circuit for the string lights blew 4 times. And it just did it again. It's 11:21.
86'd items/ need more:
Pint Glasses. Can someone pick some more up before the weekend. If that means me, then someone let me know and I can swing by Acemart on Thursday on my way in.
Sunday, October 16, 2016
Sunday 10/16/16 PM recap
Written By: Dusten
LY Dinner Sales:4757
Projected Sales : 5508
TY Dinner Sales: 4500
+/- : down 5% from LY and short of PS by $1008
Dinner Covers: 160
Avg PPA: 28.13
Weather: 80's. clear. nice.
Special events?: my Friday.
Who worked: Mandy, Ruthy, Cindy, Grace, Clair CL, John Cktl, Tori training Melisa to Host, Alina H, Gabe SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: A few tables lined up at opening. We were full an hour later. Stayed on a wait until 8:20. I cut Mandy and Ruthy at 8:30, Cindy at 9:15 and Grace at 9:45pm. No issues with ticket times.
Specials: 10 jellfish, 2 japanese uni, 12 crab nigiri
3 Staff members that stood out (why/how): John was on fire selling sake bottles tonight. 2 bottles of Bride of Fox 720's and a Snow Maiden Bottle that I saw. For how slow we were, he did very well.
-Alina asked if it would be okay if she spoke with Japanese customers on Japanese. I told her of course that would be fine and encouraged even. She seemed excited about that. I think she will do well here.
-Melisa didn't know her clock in was the 1st four digits of her SS to clock in and she didn't clock in for her shift at all on Thursday. Her hours will need to be adjusted. I did them for today after I found her in the Aloha system
-Hector also forgot to clock in this morning. I tried unsuccessfully to fix that, but the system wouldn;t allow it. The Systemmmm
Any VIP's in? Leslie and the woman with the awful laugh- gave them an invite to the 5 year shindig. George Washington. I wasn't aware of his presence until he was leaving. I didn't extend an invite his way on account of him leaving his number to a couple of the servers in the past.
Comps& Void Detail: no comps, a few misrings but all were caught in time.
R&M needs: Rats left poop in the linen boxes in the dish pit area. They were washed out and we couldn't find lids for them so we left cutting boards on top. Those'll need to be re-washed in the morning.
86'd items/ need more: Ben E. Keith didn't deliver one of the 3 cases I ordered last week, which would explain the shortage. I messaged Brent about that.
LY Dinner Sales:4757
Projected Sales : 5508
TY Dinner Sales: 4500
+/- : down 5% from LY and short of PS by $1008
Dinner Covers: 160
Avg PPA: 28.13
Weather: 80's. clear. nice.
Special events?: my Friday.
Who worked: Mandy, Ruthy, Cindy, Grace, Clair CL, John Cktl, Tori training Melisa to Host, Alina H, Gabe SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: A few tables lined up at opening. We were full an hour later. Stayed on a wait until 8:20. I cut Mandy and Ruthy at 8:30, Cindy at 9:15 and Grace at 9:45pm. No issues with ticket times.
Specials: 10 jellfish, 2 japanese uni, 12 crab nigiri
3 Staff members that stood out (why/how): John was on fire selling sake bottles tonight. 2 bottles of Bride of Fox 720's and a Snow Maiden Bottle that I saw. For how slow we were, he did very well.
-Alina asked if it would be okay if she spoke with Japanese customers on Japanese. I told her of course that would be fine and encouraged even. She seemed excited about that. I think she will do well here.
-Melisa didn't know her clock in was the 1st four digits of her SS to clock in and she didn't clock in for her shift at all on Thursday. Her hours will need to be adjusted. I did them for today after I found her in the Aloha system
-Hector also forgot to clock in this morning. I tried unsuccessfully to fix that, but the system wouldn;t allow it. The Systemmmm
Any VIP's in? Leslie and the woman with the awful laugh- gave them an invite to the 5 year shindig. George Washington. I wasn't aware of his presence until he was leaving. I didn't extend an invite his way on account of him leaving his number to a couple of the servers in the past.
Comps& Void Detail: no comps, a few misrings but all were caught in time.
R&M needs: Rats left poop in the linen boxes in the dish pit area. They were washed out and we couldn't find lids for them so we left cutting boards on top. Those'll need to be re-washed in the morning.
86'd items/ need more: Ben E. Keith didn't deliver one of the 3 cases I ordered last week, which would explain the shortage. I messaged Brent about that.
Sunday AM 10.16.16
Written By: Elizabeth
LY Lunch Sales: $1609
Projected Sales : $2091
TY Lunch Sales: $2861
+/- : +78% LY and +$770 PS woah!
Lunch Covers: 167
Avg PPA: $17.13
Previous Days Labor:14.13%
Previous Days Comps: 3.11%
Controllable Comps: 3.58%
Weather: Cool morning. Highs in the low 90s.
Special events?: Austin Film Festival, still.
Who worked:
Ruthy, Mandy, Renee, Krystin CL. I Hosted, Dan Sa. John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but by 12:50 we went on a wait. A LOT of large parties pushed the wait time to 30+ minutes for some parties. Had 3 8 tops walk in almost back to back. One ended up not wanting to wait the 45 minutes. Lots of kids today too. We could use a few more highchairs. We run out super fast on these weekend lunches.
The shift felt a bit hectic with all the large groups and children running around. Had a 6 top that I quoted 20 minutes for. They waited 30 but I kept in contact with them about what was going on. I was about to seat them when Dan was carrying some glasses and dropped them right in front of where I was going to seat them. Glass went everywhere and water covered the floor. I once again let them know what was going on and that it would only be another minute. When I finally had their table ready, this woman came in and she knew them and she asked me how long it would be to add another 4 to their party. I told her probably another 30 minutes. She said okay that was fine, meanwhile the people that already were waiting 30 minutes looked a little distraught. I had to explain to her what was going to happen, or what she wanted to happen, until she understood that they would have to wait longer too. So she said they would wait for their own table. When I finally sat her, she kept going over to the other table with her young child, and going back and forth, until finally she squeezed her way into the table, leaving her husband and other small child at A6. A little while later B5 had left, so I offered to slide it over to join B6-7 so her husband could join the party. What a mess that was, but they ended up leaving happy.
That pretty much summed up service.
Because Micah quit and we couldn't get anyone to pick up the host shift, I was tied to the stand. Which made this shift a little more challenging than I anticipated. The kitchen was getting slammed with no expo on the shift, just Matt and Hector. They struggled through the shift with few mistakes, but I did have to comp a Tonkotsu Ramen because it got forgotten about. Also had to comp a kara age Amazu because there was a bug in the sauce....It was in the party room, a lady found it almost right away. I comp'd that plus whatever else she wanted. I apologized to the table and they said everything else was great. So that's good at least. I can't even identify what kind of bug it was, but it was most certainly a bug.
In any case, we were on a wait at 12:50, and came off the wait at 2:30. No more tables came in until 2:50, when Curry girl, Fastball Singer, & an old couple that jumped table to table finished off the afternoon.
3 Staff members that stood out (why/how):
-Krystin did a great job holding down the sushi bar on her close today. She got nearly triple sat and seemed to handle it well.
-Mandy was helpful to me for help- she was in the horse shoe, so she would help guests if I were seating someone, and she was passing by.
-Dan put his notice in today. He said he has enough money in his bank account....seriously. He said that. That's why he's quitting.
Any VIP's in?
Fastball guy, Curry Girl, Sophia & Frank
Comps& Void Detail:
Kit Error for the bug in food. Kit Error for the long ticket tonkotsu
R&M needs:
86'd items/ need more:
I can order, just want to make sure no one else has, but we will need another case of kitchen/sushi bar printer paper soon.
LY Lunch Sales: $1609
Projected Sales : $2091
TY Lunch Sales: $2861
+/- : +78% LY and +$770 PS woah!
Lunch Covers: 167
Avg PPA: $17.13
Previous Days Labor:14.13%
Previous Days Comps: 3.11%
Controllable Comps: 3.58%
Weather: Cool morning. Highs in the low 90s.
Special events?: Austin Film Festival, still.
Who worked:
Ruthy, Mandy, Renee, Krystin CL. I Hosted, Dan Sa. John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but by 12:50 we went on a wait. A LOT of large parties pushed the wait time to 30+ minutes for some parties. Had 3 8 tops walk in almost back to back. One ended up not wanting to wait the 45 minutes. Lots of kids today too. We could use a few more highchairs. We run out super fast on these weekend lunches.
The shift felt a bit hectic with all the large groups and children running around. Had a 6 top that I quoted 20 minutes for. They waited 30 but I kept in contact with them about what was going on. I was about to seat them when Dan was carrying some glasses and dropped them right in front of where I was going to seat them. Glass went everywhere and water covered the floor. I once again let them know what was going on and that it would only be another minute. When I finally had their table ready, this woman came in and she knew them and she asked me how long it would be to add another 4 to their party. I told her probably another 30 minutes. She said okay that was fine, meanwhile the people that already were waiting 30 minutes looked a little distraught. I had to explain to her what was going to happen, or what she wanted to happen, until she understood that they would have to wait longer too. So she said they would wait for their own table. When I finally sat her, she kept going over to the other table with her young child, and going back and forth, until finally she squeezed her way into the table, leaving her husband and other small child at A6. A little while later B5 had left, so I offered to slide it over to join B6-7 so her husband could join the party. What a mess that was, but they ended up leaving happy.
That pretty much summed up service.
Because Micah quit and we couldn't get anyone to pick up the host shift, I was tied to the stand. Which made this shift a little more challenging than I anticipated. The kitchen was getting slammed with no expo on the shift, just Matt and Hector. They struggled through the shift with few mistakes, but I did have to comp a Tonkotsu Ramen because it got forgotten about. Also had to comp a kara age Amazu because there was a bug in the sauce....It was in the party room, a lady found it almost right away. I comp'd that plus whatever else she wanted. I apologized to the table and they said everything else was great. So that's good at least. I can't even identify what kind of bug it was, but it was most certainly a bug.
In any case, we were on a wait at 12:50, and came off the wait at 2:30. No more tables came in until 2:50, when Curry girl, Fastball Singer, & an old couple that jumped table to table finished off the afternoon.
3 Staff members that stood out (why/how):
-Krystin did a great job holding down the sushi bar on her close today. She got nearly triple sat and seemed to handle it well.
-Mandy was helpful to me for help- she was in the horse shoe, so she would help guests if I were seating someone, and she was passing by.
-Dan put his notice in today. He said he has enough money in his bank account....seriously. He said that. That's why he's quitting.
Any VIP's in?
Fastball guy, Curry Girl, Sophia & Frank
Comps& Void Detail:
Kit Error for the bug in food. Kit Error for the long ticket tonkotsu
R&M needs:
86'd items/ need more:
I can order, just want to make sure no one else has, but we will need another case of kitchen/sushi bar printer paper soon.
Saturday PM Recap 10/15/16
Written By: Leary
LY Dinner Sales: 6944
Projected Sales : 7424 (+160)
TY Dinner Sales: 7589
+/- : +640, +9% Over LY
Dinner Covers: 247
Avg PPA: $30.70
Weather: Warm evening
Special events?: UT Home Game
Who worked:
Ruthy, Krystin, Lindsey, Clair, Dusten Cl, John SA, Chelsea & Tori H, Dan FR
Flow of Business, Cuts and Ticket Times:
It was busy right from the start. A good old fashion line-at-the-door Saturday. Filled 1/2 the seats right form the start, and filled the rest by 6. We had a 30 -45 min wait for awhile, and then hit a peak of an hour plus around 830. It started slowing down a bit around 945, but the game had just let out so I thought we might get a late pop. Had a couple UT 5-tops walk in at 10, and a couple more tables after that. Nothing after 1030. Cut first host and went 3 on at 10, 1 on at 1040.
Ticket times were good. Especially for the initially pop. Kitchen did a great job pushing out that first wave of tickets.
Specials:
Snow Crab- 22
Japanese Uni- 12
Kurage'- 9
3 Staff members that stood out (why/how):
-John has been cruising in second gear the past few shifts. At one point I told him he needed to speed up, and he turned it around immediately.
-Lindsey did a really solid job handling a busy shift in section 3. Kept a great attitude the whole night.
Any VIP's in?
-Ransom & David
-Carlos & Rachel
Comps& Void Detail:
-Bday dessert
-Cust Kome Bucks
-Had to comp an old gift card to open $
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6944
Projected Sales : 7424 (+160)
TY Dinner Sales: 7589
+/- : +640, +9% Over LY
Dinner Covers: 247
Avg PPA: $30.70
Weather: Warm evening
Special events?: UT Home Game
Who worked:
Ruthy, Krystin, Lindsey, Clair, Dusten Cl, John SA, Chelsea & Tori H, Dan FR
Flow of Business, Cuts and Ticket Times:
It was busy right from the start. A good old fashion line-at-the-door Saturday. Filled 1/2 the seats right form the start, and filled the rest by 6. We had a 30 -45 min wait for awhile, and then hit a peak of an hour plus around 830. It started slowing down a bit around 945, but the game had just let out so I thought we might get a late pop. Had a couple UT 5-tops walk in at 10, and a couple more tables after that. Nothing after 1030. Cut first host and went 3 on at 10, 1 on at 1040.
Ticket times were good. Especially for the initially pop. Kitchen did a great job pushing out that first wave of tickets.
Specials:
Snow Crab- 22
Japanese Uni- 12
Kurage'- 9
3 Staff members that stood out (why/how):
-John has been cruising in second gear the past few shifts. At one point I told him he needed to speed up, and he turned it around immediately.
-Lindsey did a really solid job handling a busy shift in section 3. Kept a great attitude the whole night.
Any VIP's in?
-Ransom & David
-Carlos & Rachel
Comps& Void Detail:
-Bday dessert
-Cust Kome Bucks
-Had to comp an old gift card to open $
R&M needs:
86'd items/ need more:
Saturday, October 15, 2016
Saturday AM 10.15.16
Written By: Elizabeth
LY Lunch Sales: $2919
Projected Sales : $2340
TY Lunch Sales: $2868
+/- : -2% LY and +$528 PS
Lunch Covers:139
Avg PPA: $20.63
Previous Days Labor: 16%
Previous Days Comps: 3.5%
Controllable Comps: 8.95%
Weather: Hot again. low 90s. :/
Special events?:
Austin Film Festival, Bangers Oktoberfest,
Who worked:
Renee, Kelly, Alex, Johnny CL. John SA Dan FR, Chelsea host TR Alina.
Flow of Business, Cuts and Ticket Times:
Slow start, picked up around 1:15 but nothing significant. Then again around 2, but again, nothing significant. Came in waves for sure. Sushi bar got bogged down, then the kitchen, rotating pushes. Had a gyoza that took about 20 minutes to hit the table because it stuck to the pan. Scott let me know and I talked to the table. I remember seeing them last Saturday, so I talked to them and they were fine. I cut down to 2 on at 2:20, a few more tables came in, maybe 4, and were sat in johnny's section. At 2:50 another table came in and was sat in Johnny's section. He asked why he was the only one getting sat and seemed a little irritated.
The vibe today was a little off. Andrew was stretched thin, trying to work Ni-ban and also prepare for the large UT order. And then Renee was starting to get irritated that her section wasn't getting sat. It wasn't for lack of trying, however. I saw Alina try to seat 3 different tables 3 different times, and each time they wanted to sit somewhere else. The back b's were cursed today. B1, however, was the golden table. Both of Alex's B1 tables ended up ordering extensive nigiri selections and spending roughly $200 each. And Johnny also got B1 later on and they also ordered a lot of nigiri and sashimi!
3 Staff members that stood out (why/how):
-Renee was in a seemingly sour mood for the latter part of her shift. I know she was frustrated with the lack of tables, but her attitude really took a downturn for the last 2 hours.
-Johnny also seemed a bit irritable at the end of his shift, complaining about getting another table, when most of his section was rather slow during most of lunch. He did mention that in the last 30 minutes is when he made his money, so maybe he was just stressed about the business
Any VIP's in?
Other than the couple I saw last Saturday, who's names I should probably learn, no one else.
Comps& Void Detail:
voided a gyudon Kelly misring
R&M needs:
Alex was very helpful in removing some unwanted guests that got caught in traps that were placed under the beverage cooler. I owe him a Chirashi.
86'd items/ need more:
Still 86 Toro Taku and Negi Toro
LY Lunch Sales: $2919
Projected Sales : $2340
TY Lunch Sales: $2868
+/- : -2% LY and +$528 PS
Lunch Covers:139
Avg PPA: $20.63
Previous Days Labor: 16%
Previous Days Comps: 3.5%
Controllable Comps: 8.95%
Weather: Hot again. low 90s. :/
Special events?:
Austin Film Festival, Bangers Oktoberfest,
Who worked:
Renee, Kelly, Alex, Johnny CL. John SA Dan FR, Chelsea host TR Alina.
Flow of Business, Cuts and Ticket Times:
Slow start, picked up around 1:15 but nothing significant. Then again around 2, but again, nothing significant. Came in waves for sure. Sushi bar got bogged down, then the kitchen, rotating pushes. Had a gyoza that took about 20 minutes to hit the table because it stuck to the pan. Scott let me know and I talked to the table. I remember seeing them last Saturday, so I talked to them and they were fine. I cut down to 2 on at 2:20, a few more tables came in, maybe 4, and were sat in johnny's section. At 2:50 another table came in and was sat in Johnny's section. He asked why he was the only one getting sat and seemed a little irritated.
The vibe today was a little off. Andrew was stretched thin, trying to work Ni-ban and also prepare for the large UT order. And then Renee was starting to get irritated that her section wasn't getting sat. It wasn't for lack of trying, however. I saw Alina try to seat 3 different tables 3 different times, and each time they wanted to sit somewhere else. The back b's were cursed today. B1, however, was the golden table. Both of Alex's B1 tables ended up ordering extensive nigiri selections and spending roughly $200 each. And Johnny also got B1 later on and they also ordered a lot of nigiri and sashimi!
3 Staff members that stood out (why/how):
-Renee was in a seemingly sour mood for the latter part of her shift. I know she was frustrated with the lack of tables, but her attitude really took a downturn for the last 2 hours.
-Johnny also seemed a bit irritable at the end of his shift, complaining about getting another table, when most of his section was rather slow during most of lunch. He did mention that in the last 30 minutes is when he made his money, so maybe he was just stressed about the business
Any VIP's in?
Other than the couple I saw last Saturday, who's names I should probably learn, no one else.
Comps& Void Detail:
voided a gyudon Kelly misring
R&M needs:
Alex was very helpful in removing some unwanted guests that got caught in traps that were placed under the beverage cooler. I owe him a Chirashi.
86'd items/ need more:
Still 86 Toro Taku and Negi Toro
Friday PM Recap 10/14
Written By: Leary
LY Dinner Sales: 6853
Projected Sales : 7395 (-212)
TY Dinner Sales: 7183
+/- : +330, +5%
Dinner Covers: 250
Avg PPA: 28.73
Weather: Mild Evening
Special events?:
Who worked:
John, Krystin, Jason, Grace, Dusten Cl, Taylor FR, John SA, Chelsea w/ Alina
Flow of Business, Cuts and Ticket Times:
Really slow start for a Friday. We did eventually fill up and hit a wait at 7, and were at an hour wait by 730. Averaged 45-50 minute wait most of the night. Started slowing down to just a few tables on the wait around 10. Cut Patrick at 10 and had Chelsea & Alina close. Went 2 on at 1030. Ticket times were good overall tonight. Sales ended up being pretty decent despite the slow start.
Had a few issues tonight.
Had a couple of salmon nigiri not make it A4. The guests didn't mention it until they got their check. They come in often, and were super nice and understanding. I introduced myself and had Grace bring them an invite for next week since they are such familiar faces. Mark & Kelsey.
Had a couple let Dusten know that there Hama-Kama came out a little cold. They didn't want to send it back because they eaten a lot of it and said it tasted good, but wanted to let him know. Dusten sent out a couple pieces Of Aburi Aji out as an apology anyways. Talked to Scott, and he asked how old the toaster oven is. Maybe it's heating slower, but we should probably be temping items anyway. I reminded him that I had bought thermometers for him awhile ago so I think we need to put those in action from here on.
Had another snag with getting the party room out in time. Patrick didn't mention the 9 pm reservation when he sat the 7pm party. He's usually pretty good about it, but this is still an occasional issue with the host stand in general. (MTG) Jason did a great job timing food, but not so great timing payout. This was the issue Clair had a week ago. (MTG) I had to ask the ladies to get up at 915, but let them know they could finish their wine on the patio. They were cool about it, but I always hate having to do it. While Jason was trying to get them closed out B3 waited about 9 min to be greeted. They were in the middle of complaining to Patrick when I was walking up with waters. I greeted them, got drink orders, brought some apps on the house, talked to them about the menu, and explained the situation. Jason turned on the charm, and they were super happy by the end.
Specials:
Iwashi-19
Tsu-wasa- 12
3 Staff members that stood out (why/how):
-Beorn is such a hard worker. I've never seen Fumi smile so much at work. For once the whole night's load wasn't on her shoulders.
-Alina seems to be doing a solid job at the host stand.
-Andy was pretty awesome at zero ban tonight. He's got good speed and technique. You can tell he's got a decent amount of experience.
Any VIP's in?
Comps& Void Detail:
-Recovery for a Edamame & Shumai
-Kit Error Aburi Aji
R&M needs:
I will be replacing the network cable to the Aloha terminal tomorrow after the shift. It's going to take awhile to do, and I have Sunday off so I can stay later tomorrow.
86'd items/ need more:
LY Dinner Sales: 6853
Projected Sales : 7395 (-212)
TY Dinner Sales: 7183
+/- : +330, +5%
Dinner Covers: 250
Avg PPA: 28.73
Weather: Mild Evening
Special events?:
Who worked:
John, Krystin, Jason, Grace, Dusten Cl, Taylor FR, John SA, Chelsea w/ Alina
Flow of Business, Cuts and Ticket Times:
Really slow start for a Friday. We did eventually fill up and hit a wait at 7, and were at an hour wait by 730. Averaged 45-50 minute wait most of the night. Started slowing down to just a few tables on the wait around 10. Cut Patrick at 10 and had Chelsea & Alina close. Went 2 on at 1030. Ticket times were good overall tonight. Sales ended up being pretty decent despite the slow start.
Had a few issues tonight.
Had a couple of salmon nigiri not make it A4. The guests didn't mention it until they got their check. They come in often, and were super nice and understanding. I introduced myself and had Grace bring them an invite for next week since they are such familiar faces. Mark & Kelsey.
Had a couple let Dusten know that there Hama-Kama came out a little cold. They didn't want to send it back because they eaten a lot of it and said it tasted good, but wanted to let him know. Dusten sent out a couple pieces Of Aburi Aji out as an apology anyways. Talked to Scott, and he asked how old the toaster oven is. Maybe it's heating slower, but we should probably be temping items anyway. I reminded him that I had bought thermometers for him awhile ago so I think we need to put those in action from here on.
Had another snag with getting the party room out in time. Patrick didn't mention the 9 pm reservation when he sat the 7pm party. He's usually pretty good about it, but this is still an occasional issue with the host stand in general. (MTG) Jason did a great job timing food, but not so great timing payout. This was the issue Clair had a week ago. (MTG) I had to ask the ladies to get up at 915, but let them know they could finish their wine on the patio. They were cool about it, but I always hate having to do it. While Jason was trying to get them closed out B3 waited about 9 min to be greeted. They were in the middle of complaining to Patrick when I was walking up with waters. I greeted them, got drink orders, brought some apps on the house, talked to them about the menu, and explained the situation. Jason turned on the charm, and they were super happy by the end.
Specials:
Iwashi-19
Tsu-wasa- 12
3 Staff members that stood out (why/how):
-Beorn is such a hard worker. I've never seen Fumi smile so much at work. For once the whole night's load wasn't on her shoulders.
-Alina seems to be doing a solid job at the host stand.
-Andy was pretty awesome at zero ban tonight. He's got good speed and technique. You can tell he's got a decent amount of experience.
Any VIP's in?
Comps& Void Detail:
-Recovery for a Edamame & Shumai
-Kit Error Aburi Aji
R&M needs:
I will be replacing the network cable to the Aloha terminal tomorrow after the shift. It's going to take awhile to do, and I have Sunday off so I can stay later tomorrow.
86'd items/ need more:
Friday, October 14, 2016
Friday AM 10.14.16
Written By: Elizabeth
LY Lunch Sales: $2796
Projected Sales : $2880
TY Lunch Sales: $2234
+/- : -20% LY and -$646 PS
Lunch Covers: 135
Avg PPA: $16.55
Previous Days Labor: 16.33%
Previous Days Comps: 4.11%
Controllable Comps: 10.51%
Weather: overcast and rainy in the AM, sunny and warm after noon. 90s.
Who worked:
Lindsey, Alex, Ruthy, Clair CL. John SA, Tori Host, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid shift today. Went on a wait around 12:15. Had an 11:30 party in the room that Clair took, and then a walk in 9 top that went in the back b's. Finally filled around noon and went on a wait at 12:15. The team hustled all around and did well. Had two business men hassle us about parking. Said that it was trash day and the entire 50th street was overcome with trashcans and there was no where to park, even on the street behind us. Then they tried to park on the sidewalk and when asked if that was okay I said it wasn't because it was a sidewalk. They said they would just have to come in another day. To which we said okay. Then they came in a few minutes later and said they moved some of our neighbors trash cans on 50th so they could park their car (a jaguar) there. So there's that.
At one point I went back into the kitchen to check out how they were doing, since the sushi bar was being inundated with tickets, and Alex (old Alex Aguilar, the ramen cook that use to work here) was standing back there talking to Matt. I asked him if he still worked here. When he answered no I asked him to please leave. He promptly went around the front of the building and when I came out on the floor he was sitting at S8. Nice to know he's still a fan of the food....I guess.
Lunch slowed around 1:45. Didn't really have time to make cuts. Clair was able to take 2 additional tables though, and our last table sat around 10 til 2.
Only one Kitchen Error Comp (from Sushi bar) for a 20 minute sushi lunch for a guy sitting solo at the sushi bar. The food for everyone else around him came out, but he had to wait a little longer. He was happy and I took care of his meal
3 Staff members that stood out (why/how):
-This morning it was 3 after 10 and I saw Ruthy saundering up to Kome, then I was waiting for her to come in. When she didn't, I went outside and she was smoking. I told her to put it out and come inside, she was already late. I know we've cracked down on the lateness issue, but let's make sure the staff knows it's not "okay" to come in after 10am.
Any VIP's in?
Kayo
Comps& Void Detail:
Kitchen Error for the 20 minute sushi lunch
That was it really.
R&M needs:
86'd items/ need more:
Airgas will be by Monday or Tuesday to replace the CO2 Tanks
Madai, Toro Taku/Negi Toro Rolls. Natto
LY Lunch Sales: $2796
Projected Sales : $2880
TY Lunch Sales: $2234
+/- : -20% LY and -$646 PS
Lunch Covers: 135
Avg PPA: $16.55
Previous Days Labor: 16.33%
Previous Days Comps: 4.11%
Controllable Comps: 10.51%
Weather: overcast and rainy in the AM, sunny and warm after noon. 90s.
Who worked:
Lindsey, Alex, Ruthy, Clair CL. John SA, Tori Host, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid shift today. Went on a wait around 12:15. Had an 11:30 party in the room that Clair took, and then a walk in 9 top that went in the back b's. Finally filled around noon and went on a wait at 12:15. The team hustled all around and did well. Had two business men hassle us about parking. Said that it was trash day and the entire 50th street was overcome with trashcans and there was no where to park, even on the street behind us. Then they tried to park on the sidewalk and when asked if that was okay I said it wasn't because it was a sidewalk. They said they would just have to come in another day. To which we said okay. Then they came in a few minutes later and said they moved some of our neighbors trash cans on 50th so they could park their car (a jaguar) there. So there's that.
At one point I went back into the kitchen to check out how they were doing, since the sushi bar was being inundated with tickets, and Alex (old Alex Aguilar, the ramen cook that use to work here) was standing back there talking to Matt. I asked him if he still worked here. When he answered no I asked him to please leave. He promptly went around the front of the building and when I came out on the floor he was sitting at S8. Nice to know he's still a fan of the food....I guess.
Lunch slowed around 1:45. Didn't really have time to make cuts. Clair was able to take 2 additional tables though, and our last table sat around 10 til 2.
Only one Kitchen Error Comp (from Sushi bar) for a 20 minute sushi lunch for a guy sitting solo at the sushi bar. The food for everyone else around him came out, but he had to wait a little longer. He was happy and I took care of his meal
3 Staff members that stood out (why/how):
-This morning it was 3 after 10 and I saw Ruthy saundering up to Kome, then I was waiting for her to come in. When she didn't, I went outside and she was smoking. I told her to put it out and come inside, she was already late. I know we've cracked down on the lateness issue, but let's make sure the staff knows it's not "okay" to come in after 10am.
Any VIP's in?
Kayo
Comps& Void Detail:
Kitchen Error for the 20 minute sushi lunch
That was it really.
R&M needs:
86'd items/ need more:
Airgas will be by Monday or Tuesday to replace the CO2 Tanks
Madai, Toro Taku/Negi Toro Rolls. Natto
Thursday AM Recap 10/13/16
Written By: Leary
Can someone please add me to the kitchen blog. I've been getting error messages on it, and today I was no longer on it.
LY Dinner Sales: 2024
Projected Sales : 1892 (+519)
TY Dinner Sales: 2412
+/- : +388, +19%
Dinner Covers: 129
Avg PPA:
Previous Days Labor: 24%
Previous Days Comps: 5.2%
Controllable Comps: 2.25%
Weather: Cloudy and cool morning, sunny and warmed up a bit before the rain came
Special events?:
Who worked:
Lindsey, Renee, Alex, Johnny Cl, Tori H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today started a little rough with the sushi bar printer not working. Got on the phone with tech support, and they helped me reroute the sushi bar ticket to the server station to make it a little easier. Had a minute where kitchen tickets weren't printing, but got those up and running again quickly. Tried troubleshooting the issue over the phone, but they had to send someone out. It seems the network cable is bad. They left a shorter cable that we ran along the floor and covered with tape and matts. Not ideal, but it works for now. I will buy a new cable this weekend and install it. Aloha covers everything, but network cables. Also had the grease trap overflowing into the alley so contacted the company to empty after dealing with Aloha. They said it was getting emptied today. Hopefully it did.
It was steady most of the day. Had 3 small waves throughout the shift. Entire staff handled all the Aloha issues with grace, and did a great job today. Had a few tables wait here or there, but mainly just steady and full. Started thinning out around 140, and trickled off the last 20 minutes.
I'm official sick with whatever's going around. Sounds like Grace and I had the same cough today when she was in the office. I loaded up on Emergen-C for the staff. Going to buy sanitizer for the office and server station tomorrow.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No controllable comps today despite the hectic start.
-Kome Bucks
-A couple of voids
R&M needs:
-Network Cable Needed
-Entered the info for grease collection in repair and maintenance blog
86'd items/ need more:
Can someone please add me to the kitchen blog. I've been getting error messages on it, and today I was no longer on it.
LY Dinner Sales: 2024
Projected Sales : 1892 (+519)
TY Dinner Sales: 2412
+/- : +388, +19%
Dinner Covers: 129
Avg PPA:
Previous Days Labor: 24%
Previous Days Comps: 5.2%
Controllable Comps: 2.25%
Weather: Cloudy and cool morning, sunny and warmed up a bit before the rain came
Special events?:
Who worked:
Lindsey, Renee, Alex, Johnny Cl, Tori H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today started a little rough with the sushi bar printer not working. Got on the phone with tech support, and they helped me reroute the sushi bar ticket to the server station to make it a little easier. Had a minute where kitchen tickets weren't printing, but got those up and running again quickly. Tried troubleshooting the issue over the phone, but they had to send someone out. It seems the network cable is bad. They left a shorter cable that we ran along the floor and covered with tape and matts. Not ideal, but it works for now. I will buy a new cable this weekend and install it. Aloha covers everything, but network cables. Also had the grease trap overflowing into the alley so contacted the company to empty after dealing with Aloha. They said it was getting emptied today. Hopefully it did.
It was steady most of the day. Had 3 small waves throughout the shift. Entire staff handled all the Aloha issues with grace, and did a great job today. Had a few tables wait here or there, but mainly just steady and full. Started thinning out around 140, and trickled off the last 20 minutes.
I'm official sick with whatever's going around. Sounds like Grace and I had the same cough today when she was in the office. I loaded up on Emergen-C for the staff. Going to buy sanitizer for the office and server station tomorrow.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No controllable comps today despite the hectic start.
-Kome Bucks
-A couple of voids
R&M needs:
-Network Cable Needed
-Entered the info for grease collection in repair and maintenance blog
86'd items/ need more:
Thursday, October 13, 2016
Thursday PM 10.13.16
Written By: Elizabeth
LY Dinner Sales: $4368
Projected Sales : $4730
TY Dinner Sales: $5528
+/- : +27% LY and +$798 over PS
Dinner Covers: 193
Avg PPA: $28.64
Weather: Muggy and in the low 90s. It drizzled a very small bit and made it very humid and sticky out. yuck
Special events?: None that I know of. Other than my 8 year Austin Anniversary. I landed here in this beautiful city 8 years ago. :) You're welcome.
Who worked:
Kelly, Mandy, Cindy. Grace(y) Dusten(y) CL. Chelsea and Gabe host. Melisa trained as Host for day 1. John SA,
Flow of Business, Cuts and Ticket Times:
Moderate start to the night but busy all around. Got a pop around 7:30 and went on a wait. The 6pm party was 20 minutes late and left right at 8pm. The 8pm party showed up as 6, but one of the girls said she wasn't feeling well and wanted to go home but also wanted to make sure they were able to keep their reso. I wasn't going to argue so I said okay. However we had a 7 top waiting in the lobby. I asked the now 5 top if they would be okay with sitting in the dining room if I had a place to put them immediately (which I did) however the one girl seemed bummed and it was her going away party. So I sat them in the party room. They had a great time and actually ended up spending way more than the 7 top (the 7 tops tab barely hit over $100). Night slowed around 9:15, and I made cuts. Went 2 on, then just to Dusten at ten til.
Specials:
none tonight. Had some folks training behind the sushi bar so Take had his hands full....literally.
3 Staff members that stood out (why/how):
Seems tonight all the ladies in the house were a bit irritable and cranky:
- Grace had a mini-melt down when she got triple sat in the back b's (though the tables were paced out by about 2 minutes each) and I told her to go in the office and drink some water and compose herself (she had tears welling in her eyes).
-Mandy was in her own world, feeling that the crowd tonight was "a bit off". She had the lowest sales of the night as well.
-Kelly was also feeling just a bit irritated by things. She handled it well for the most part but you could tell.
-Cindy was great as always. So I guess she was the exception to the rule
Any VIP's in?
Comps& Void Detail:
FNF for Ben Gordon
Bday Camembert
Cindy over rang a miso soup and seaweed salad
Other than that, there were few comps tonight.
R&M needs:
86'd items/ need more:
Madai, Toro, Midnight Sun, and I think I'm forgetting a few things.
LY Dinner Sales: $4368
Projected Sales : $4730
TY Dinner Sales: $5528
+/- : +27% LY and +$798 over PS
Dinner Covers: 193
Avg PPA: $28.64
Weather: Muggy and in the low 90s. It drizzled a very small bit and made it very humid and sticky out. yuck
Special events?: None that I know of. Other than my 8 year Austin Anniversary. I landed here in this beautiful city 8 years ago. :) You're welcome.
Who worked:
Kelly, Mandy, Cindy. Grace(y) Dusten(y) CL. Chelsea and Gabe host. Melisa trained as Host for day 1. John SA,
Flow of Business, Cuts and Ticket Times:
Moderate start to the night but busy all around. Got a pop around 7:30 and went on a wait. The 6pm party was 20 minutes late and left right at 8pm. The 8pm party showed up as 6, but one of the girls said she wasn't feeling well and wanted to go home but also wanted to make sure they were able to keep their reso. I wasn't going to argue so I said okay. However we had a 7 top waiting in the lobby. I asked the now 5 top if they would be okay with sitting in the dining room if I had a place to put them immediately (which I did) however the one girl seemed bummed and it was her going away party. So I sat them in the party room. They had a great time and actually ended up spending way more than the 7 top (the 7 tops tab barely hit over $100). Night slowed around 9:15, and I made cuts. Went 2 on, then just to Dusten at ten til.
Specials:
none tonight. Had some folks training behind the sushi bar so Take had his hands full....literally.
3 Staff members that stood out (why/how):
Seems tonight all the ladies in the house were a bit irritable and cranky:
- Grace had a mini-melt down when she got triple sat in the back b's (though the tables were paced out by about 2 minutes each) and I told her to go in the office and drink some water and compose herself (she had tears welling in her eyes).
-Mandy was in her own world, feeling that the crowd tonight was "a bit off". She had the lowest sales of the night as well.
-Kelly was also feeling just a bit irritated by things. She handled it well for the most part but you could tell.
-Cindy was great as always. So I guess she was the exception to the rule
Any VIP's in?
Comps& Void Detail:
FNF for Ben Gordon
Bday Camembert
Cindy over rang a miso soup and seaweed salad
Other than that, there were few comps tonight.
R&M needs:
86'd items/ need more:
Madai, Toro, Midnight Sun, and I think I'm forgetting a few things.
Wednesday, October 12, 2016
Wednesday PM 10/12/16
Written By: Dusten
LY Dinner Sales:3962
Projected Sales :3920
TY Dinner Sales:4361
+/- :10% over LY and $441 over PS
Dinner Covers: 172
Avg PPA: 25.35
Weather: Warm and humid
Special events?:
Who worked: Mandy, Camacho, Lindsey, Grace, Sophia CL, Patrick and Gabe hosting, Hiroe FR and John SA
Flow of Business, Cuts and Ticket Times: Fairly smooth for the most part. Things picked up about 45 minutes after open. Kept a slight wait up until about 8:30. Kitchen got hit with a big party room order. Scott asked that MOD or someone give him a heads up about when larger parties are sat. They were our only large party and they kept Lindsey running around. They seemed to be a little impatient about their 15 minute rolls times. Turns out their kids were just annoying even them and they were ready to leave. Lindsey wrapped things up for them. I cut Mandy at 8:30pm, Camacho at 9pm and Lindsey at 9:30pm. A miscommunication on cuts and floor charts left one of our last tables without being greeted for a good while. Sophia stepped in, took over and turned up the charm. I shot them some Kome bucks and things seemed pretty well smoothed over. Grace and Sophia closed us down.
Specials: 11 snow crab, 13 iwashi, 5 tsub-wasa, 6 river shrimp special.
I meant to mention this on Sunday but the drink specials aren't showing up on the beverage sales report. Either that or I'm looking in the wrong place.
3 Staff members that stood out (why/how): Beorn stomped a sizable adult rat in the dish pit at about 9:15pm. Quick reflexes and a killer instinct on that one. But it is alarming that the rats are coming out in a high traffic area during service. Maybe it was poisoned?
-Gabe has his TABC, and we had people asking for drinks, so I showed him how to do a few things. I also let him know about keeping the party room set up at all times for 6 people. He needs a little help in following direction, but takes correction fairly well when he understands more of the bigger picture.
Any VIP's in? Rachel and Carlos, friends of Grace, friends of Camacho. Leary with Lindsey and her parents.
Comps& Void Detail: $30 in customer kome bucks,
$8 recovery on a hot sake. Mandy took out and served a hot sake glass that still had soft-serve residue caked to the inside of it. I guess someone took out a sample of kabocha-softo for someone to try.
*Ecard tips do in fact show up cc tips in server's check-outs
Employee day off for Leary.
R&M needs: I spent some time working on the closing side work for PM shift. I'm leaving a draft on the desk for review, but perhaps we can try it tomorrow night?
86'd items/ need more:I emailed Kaila about getting more Texas Sake before the weekend. we sold more in only a few days than we did all last week.
LY Dinner Sales:3962
Projected Sales :3920
TY Dinner Sales:4361
+/- :10% over LY and $441 over PS
Dinner Covers: 172
Avg PPA: 25.35
Weather: Warm and humid
Special events?:
Who worked: Mandy, Camacho, Lindsey, Grace, Sophia CL, Patrick and Gabe hosting, Hiroe FR and John SA
Flow of Business, Cuts and Ticket Times: Fairly smooth for the most part. Things picked up about 45 minutes after open. Kept a slight wait up until about 8:30. Kitchen got hit with a big party room order. Scott asked that MOD or someone give him a heads up about when larger parties are sat. They were our only large party and they kept Lindsey running around. They seemed to be a little impatient about their 15 minute rolls times. Turns out their kids were just annoying even them and they were ready to leave. Lindsey wrapped things up for them. I cut Mandy at 8:30pm, Camacho at 9pm and Lindsey at 9:30pm. A miscommunication on cuts and floor charts left one of our last tables without being greeted for a good while. Sophia stepped in, took over and turned up the charm. I shot them some Kome bucks and things seemed pretty well smoothed over. Grace and Sophia closed us down.
Specials: 11 snow crab, 13 iwashi, 5 tsub-wasa, 6 river shrimp special.
I meant to mention this on Sunday but the drink specials aren't showing up on the beverage sales report. Either that or I'm looking in the wrong place.
3 Staff members that stood out (why/how): Beorn stomped a sizable adult rat in the dish pit at about 9:15pm. Quick reflexes and a killer instinct on that one. But it is alarming that the rats are coming out in a high traffic area during service. Maybe it was poisoned?
-Gabe has his TABC, and we had people asking for drinks, so I showed him how to do a few things. I also let him know about keeping the party room set up at all times for 6 people. He needs a little help in following direction, but takes correction fairly well when he understands more of the bigger picture.
Any VIP's in? Rachel and Carlos, friends of Grace, friends of Camacho. Leary with Lindsey and her parents.
Comps& Void Detail: $30 in customer kome bucks,
$8 recovery on a hot sake. Mandy took out and served a hot sake glass that still had soft-serve residue caked to the inside of it. I guess someone took out a sample of kabocha-softo for someone to try.
*Ecard tips do in fact show up cc tips in server's check-outs
Employee day off for Leary.
R&M needs: I spent some time working on the closing side work for PM shift. I'm leaving a draft on the desk for review, but perhaps we can try it tomorrow night?
86'd items/ need more:I emailed Kaila about getting more Texas Sake before the weekend. we sold more in only a few days than we did all last week.
We apparently only have about 4 kid's kitchen platters. We had to improvise and use bento boxes for one table.
Wednesday AM Recap 10/12/16
Written By: Leary
LY Lunch Sales: 1521
Projected Sales : 1710 (+375)
TY Lunch Sales: 2085
+/- : +564, +37% over LY
Lunch Covers: 109
Avg PPA: $19.13
Previous Days Labor: 18%
Previous Days Comps: 4.16%
Controllable Comps: 4.28%
Weather: Warm and Sunny
Special events?:
Who worked:
Mandy, Kelly, Sayo, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Odd flow of business today. Filled mostly up by 1215. Had tables waiting to be complete, but never went on a real wait. The first half of the shift everyone was ordering sushi, and the kitchen had very few tickets. We had a round of tables get up, and then a second pop at 130. At that point everyone got hit pretty hard all at once. Tickets hit the 20-25 minute range and then quickly came back down. All in all everything went smoothly. Had one snag with Mandy mixing up a couple table's orders, but the sushi bar fixed it so quickly it wasn't an issue and no comps necessary.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Aloha calibration issue should be fixed. If goes off track again try to note which terminal and the time, but hopefully it's no longer an issue.
86'd items/ need more:
LY Lunch Sales: 1521
Projected Sales : 1710 (+375)
TY Lunch Sales: 2085
+/- : +564, +37% over LY
Lunch Covers: 109
Avg PPA: $19.13
Previous Days Labor: 18%
Previous Days Comps: 4.16%
Controllable Comps: 4.28%
Weather: Warm and Sunny
Special events?:
Who worked:
Mandy, Kelly, Sayo, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Odd flow of business today. Filled mostly up by 1215. Had tables waiting to be complete, but never went on a real wait. The first half of the shift everyone was ordering sushi, and the kitchen had very few tickets. We had a round of tables get up, and then a second pop at 130. At that point everyone got hit pretty hard all at once. Tickets hit the 20-25 minute range and then quickly came back down. All in all everything went smoothly. Had one snag with Mandy mixing up a couple table's orders, but the sushi bar fixed it so quickly it wasn't an issue and no comps necessary.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Aloha calibration issue should be fixed. If goes off track again try to note which terminal and the time, but hopefully it's no longer an issue.
86'd items/ need more:
Tuesday 10/12/16 Recap
Written By: Leary
LY Lunch Sales: 1874
Projected Sales : 1634 (+305)
TY Lunch Sales: 1939
+/- : +65, +3 Over Last Year
Lunch Covers: 102
Avg PPA: $19.81
LY Dinner Sales: 4497
Projected Sales : 4814 (-36)
TY Dinner Sales: 4778
+/- : +281, +6% Over Last Year
Dinner Covers: 178
Avg PPA: $26.84
Previous Days Labor: 17%
Previous Days Comps: 7.68%
Controllable Comps: 6%
Weather: Warm and sunny, cool afternoon
Special events?: Day after Columbus Day, Tuesday after ACL
Who worked:
L: Sayo, Lindsey, Alex, Johnny Cl, Tori H, John SA, Taylor FR
D: Lindsey, Kelly, Ruthy, Clair Cl, Gabe & Patrick H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
I'm going to make this brief. I'm not feeling great. Grace called in sick, and I'm hoping there's not a bug going around. Hopefully it's just bad allergies.
Overall it was busier today than I expected after a holiday weekend and ACL. Had a few tables that were heading to the airport after lunch. Filled up around 1230, and stayed pretty full until 130. Hit a 20 min wait at the peak. Ticket times were good despite a what few impatient guests thought. No customer issues. People were happy once their food arrived.
Catering order went smoothly except I couldn't find to go plates. We were 1 short on the floor, and we were busy by 530. I went to the trailer, and it was completely disorganized. I spent a good 10 min looking around, but was unable to even get very far into the trailer. After 10 min searching I came in because I knew the servers were probably needing me. When I came back in the lady was there 20 minutes early waiting on her order. I gave her everything else minus plates, and didn't charge her for smallware. The trailer has to more organized for everyone's sake.
On a wait by 6pm, and hit 45-50 min by 8. We stayed on a wait until 920. Cut the first host at 9, and 2 on at 930. We were still pretty full by 945, but completely empty by 1015 which made the servers happy. All the servers did a great job holding down the larger sections. Ticket times were good. Had tempura tickets times rise a little at one point, but the kitchen did a good job communicating to the servers, and the servers did a good job communicating to their tables. Had one issue with a table getting a hama kama that was room temp. I offered to have it remade, but it was the end of the night and they were ready to go. They said everything else was great.
Specials:
Snow Crab- 18
Iwashi- 16
Tsu-wasa- 9
River Rock Shrimp- 4
3 Staff members that stood out (why/how):
Any VIP's in?
-Kenny
-Rachel & Carlos
Comps& Void Detail:
-Kitchen Error on a Hama Kama
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1874
Projected Sales : 1634 (+305)
TY Lunch Sales: 1939
+/- : +65, +3 Over Last Year
Lunch Covers: 102
Avg PPA: $19.81
LY Dinner Sales: 4497
Projected Sales : 4814 (-36)
TY Dinner Sales: 4778
+/- : +281, +6% Over Last Year
Dinner Covers: 178
Avg PPA: $26.84
Previous Days Labor: 17%
Previous Days Comps: 7.68%
Controllable Comps: 6%
Weather: Warm and sunny, cool afternoon
Special events?: Day after Columbus Day, Tuesday after ACL
Who worked:
L: Sayo, Lindsey, Alex, Johnny Cl, Tori H, John SA, Taylor FR
D: Lindsey, Kelly, Ruthy, Clair Cl, Gabe & Patrick H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
I'm going to make this brief. I'm not feeling great. Grace called in sick, and I'm hoping there's not a bug going around. Hopefully it's just bad allergies.
Overall it was busier today than I expected after a holiday weekend and ACL. Had a few tables that were heading to the airport after lunch. Filled up around 1230, and stayed pretty full until 130. Hit a 20 min wait at the peak. Ticket times were good despite a what few impatient guests thought. No customer issues. People were happy once their food arrived.
Catering order went smoothly except I couldn't find to go plates. We were 1 short on the floor, and we were busy by 530. I went to the trailer, and it was completely disorganized. I spent a good 10 min looking around, but was unable to even get very far into the trailer. After 10 min searching I came in because I knew the servers were probably needing me. When I came back in the lady was there 20 minutes early waiting on her order. I gave her everything else minus plates, and didn't charge her for smallware. The trailer has to more organized for everyone's sake.
On a wait by 6pm, and hit 45-50 min by 8. We stayed on a wait until 920. Cut the first host at 9, and 2 on at 930. We were still pretty full by 945, but completely empty by 1015 which made the servers happy. All the servers did a great job holding down the larger sections. Ticket times were good. Had tempura tickets times rise a little at one point, but the kitchen did a good job communicating to the servers, and the servers did a good job communicating to their tables. Had one issue with a table getting a hama kama that was room temp. I offered to have it remade, but it was the end of the night and they were ready to go. They said everything else was great.
Specials:
Snow Crab- 18
Iwashi- 16
Tsu-wasa- 9
River Rock Shrimp- 4
3 Staff members that stood out (why/how):
Any VIP's in?
-Kenny
-Rachel & Carlos
Comps& Void Detail:
-Kitchen Error on a Hama Kama
R&M needs:
86'd items/ need more:
Monday, October 10, 2016
Monday 10.10.16
Written By: Elizabeth
LY Lunch Sales: $1763
Projected Sales : $2265
TY Lunch Sales: $2169
+/- : +23% LY and -$151 PS
Lunch Covers:133
Avg PPA: $16.31
LY Dinner Sales: $5211
Projected Sales : $5600
TY Dinner Sales: $5157
+/- : -1% LY and -$443 PS
Dinner Covers: 174
Avg PPA: $29.64
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 5.50%
Weather: Beautiful! High 80s towards the late afternoon but very cool for most of the dya.
Special events?: Columbus Day, Post ACL
Who worked:
Lunch: Sayo, Alex, Kelly. Johnny CL. Gabe SA, Taylor FR, Junko Host!
Dinner: Kelly, Mandy, Ruthy, Clair, Camacho CL. Taylor SA, Hiroe FR, Chelsea and Patrick Host
Flow of Business, Cuts and Ticket Times:
Lunch: Slow start but by 12:45 we were in full swing and we went on a wait. Taylor got a chicken katsu and pork katsu mixed up and dropped at the wrong tables, so we had to remake them, but the tables were seemingly fine about it. The wait hit about 20 minutes at the height of lunch, though I don't think anyone waited the full quote time. Had a 2 top get a little hangry when they sat, but we got them food and smiles. Kenta's friends loooooove Gyoza. 11 orders exactly. 7 at first, 4 more later. They slurped noodles too. Those boys had quite the appetite. However the Gyozas did sent the kitchen into a bit of a tailspin, pushing some tickets longer. We also ran out of rice and had to reheat some we had extra of, so that also affected ticket times. However no one was too upset and we didn't have to comp anything, so we were in the clear! We stayed busy until our 2pm close. Did last call around 5 after, and had tables stay until 3.
Dinner: Solid Happy Hour to start. Then it slowed down and we thought that would be it for the night, but like clockwork at 7pm we picked up at a very rapid pace, which left the restaurant feeling a little hectic. The kitchen got hit hard and worked to pump out all the tickets in a timely manner, which they totally did. Meanwhile, in the dining room, B1 had a child that wouldn't stop screaming and throwing a fit. Eventually i had to go over and ask them that if she continued would they mind taking her outside, since it was impeding the experience of our guests. They let the child scream more, then took her outside. That could have been what also lent to the tense mood in the restaurant at that time. In any case, the rest of the night flew by. Didn't make cuts until 9pm and we slowed to one on by 9:45
Specials:
Snow Crab 5
Tsubu Wasa 9
Iwashi Nigiri 12
River Shrimp 5
3 Staff members that stood out (why/how):
-Camacho got highlighted tonight by a guest saying how fantastic his service was and that they would come back just to be waited on by him. Very high accolade.
-Ruthy was getting a little behind and wasn't delegating what she needed until someone asked her. I would like to see her get better about
-A new hire, Matt Gerber, staged/trained tonight as prep and dish. He worked a few hours with Yuka. he's VERY green and is only looking for 2-3 shifts a week to supplement his other jobs. He said after this week he'll have a better idea of what his availability will be like but he'll be in Wed and Thurs at 4pm to train with Yuka again.
Any VIP's in?
Lunch: Hectors Cousins, Kenta and his soccer buddies, and Kayo & Kaya
Dinner: Lee's Brother, Lori & her husband and children, Old John
Comps& Void Detail:
FNF for the family members that came in (15%)
Owner comp for the Asazus
FNF a Temp Spec for the first timers in Jasons section
R&M needs:
The leak near the ice machine (to the left of it) definitely is more than just a pipe not sitting right. I kept checking the piping all day and it was down. When I was cleaning up the melted ice from the fish delivery this morning, I used the remainder of the towels to clean up some of the water to the left of the ice machine, but as soon as I mopped it up, more came out. Might be worth having someone come out to assess. Or just get a plumber to repair the whole thing.
86'd items/ need more:
Straws
LY Lunch Sales: $1763
Projected Sales : $2265
TY Lunch Sales: $2169
+/- : +23% LY and -$151 PS
Lunch Covers:133
Avg PPA: $16.31
LY Dinner Sales: $5211
Projected Sales : $5600
TY Dinner Sales: $5157
+/- : -1% LY and -$443 PS
Dinner Covers: 174
Avg PPA: $29.64
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 5.50%
Weather: Beautiful! High 80s towards the late afternoon but very cool for most of the dya.
Special events?: Columbus Day, Post ACL
Who worked:
Lunch: Sayo, Alex, Kelly. Johnny CL. Gabe SA, Taylor FR, Junko Host!
Dinner: Kelly, Mandy, Ruthy, Clair, Camacho CL. Taylor SA, Hiroe FR, Chelsea and Patrick Host
Flow of Business, Cuts and Ticket Times:
Lunch: Slow start but by 12:45 we were in full swing and we went on a wait. Taylor got a chicken katsu and pork katsu mixed up and dropped at the wrong tables, so we had to remake them, but the tables were seemingly fine about it. The wait hit about 20 minutes at the height of lunch, though I don't think anyone waited the full quote time. Had a 2 top get a little hangry when they sat, but we got them food and smiles. Kenta's friends loooooove Gyoza. 11 orders exactly. 7 at first, 4 more later. They slurped noodles too. Those boys had quite the appetite. However the Gyozas did sent the kitchen into a bit of a tailspin, pushing some tickets longer. We also ran out of rice and had to reheat some we had extra of, so that also affected ticket times. However no one was too upset and we didn't have to comp anything, so we were in the clear! We stayed busy until our 2pm close. Did last call around 5 after, and had tables stay until 3.
Dinner: Solid Happy Hour to start. Then it slowed down and we thought that would be it for the night, but like clockwork at 7pm we picked up at a very rapid pace, which left the restaurant feeling a little hectic. The kitchen got hit hard and worked to pump out all the tickets in a timely manner, which they totally did. Meanwhile, in the dining room, B1 had a child that wouldn't stop screaming and throwing a fit. Eventually i had to go over and ask them that if she continued would they mind taking her outside, since it was impeding the experience of our guests. They let the child scream more, then took her outside. That could have been what also lent to the tense mood in the restaurant at that time. In any case, the rest of the night flew by. Didn't make cuts until 9pm and we slowed to one on by 9:45
Specials:
Snow Crab 5
Tsubu Wasa 9
Iwashi Nigiri 12
River Shrimp 5
3 Staff members that stood out (why/how):
-Camacho got highlighted tonight by a guest saying how fantastic his service was and that they would come back just to be waited on by him. Very high accolade.
-Ruthy was getting a little behind and wasn't delegating what she needed until someone asked her. I would like to see her get better about
-A new hire, Matt Gerber, staged/trained tonight as prep and dish. He worked a few hours with Yuka. he's VERY green and is only looking for 2-3 shifts a week to supplement his other jobs. He said after this week he'll have a better idea of what his availability will be like but he'll be in Wed and Thurs at 4pm to train with Yuka again.
Any VIP's in?
Lunch: Hectors Cousins, Kenta and his soccer buddies, and Kayo & Kaya
Dinner: Lee's Brother, Lori & her husband and children, Old John
Comps& Void Detail:
FNF for the family members that came in (15%)
Owner comp for the Asazus
FNF a Temp Spec for the first timers in Jasons section
R&M needs:
The leak near the ice machine (to the left of it) definitely is more than just a pipe not sitting right. I kept checking the piping all day and it was down. When I was cleaning up the melted ice from the fish delivery this morning, I used the remainder of the towels to clean up some of the water to the left of the ice machine, but as soon as I mopped it up, more came out. Might be worth having someone come out to assess. Or just get a plumber to repair the whole thing.
86'd items/ need more:
Straws
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