Friday PM Recap 10/14

Written By: Leary

LY Dinner Sales:  6853
Projected Sales :  7395 (-212)
TY Dinner Sales:  7183
+/- :  +330,  +5%
Dinner Covers: 250
Avg PPA:  28.73

Weather: Mild Evening

Special events?:

Who worked:
John, Krystin, Jason, Grace, Dusten Cl, Taylor FR, John SA, Chelsea w/ Alina

Flow of Business, Cuts and Ticket Times:
Really slow start for a Friday. We did eventually fill up and hit a wait at 7, and were at an hour wait by 730. Averaged 45-50 minute wait most of the night. Started slowing down to just a few tables on the wait around 10. Cut Patrick at 10 and had Chelsea & Alina close. Went 2 on at 1030. Ticket times were good overall tonight. Sales ended up being pretty decent despite the slow start.
Had a few issues tonight.

Had a couple of salmon nigiri not make it A4. The guests didn't mention it until they got their check. They come in often, and were super nice and understanding. I introduced myself and had Grace bring them an invite for next week since they are such familiar faces. Mark & Kelsey.

Had a couple let Dusten know that there Hama-Kama came out a little cold. They didn't want to send it back because they eaten a lot of it and said it tasted good, but wanted to let him know. Dusten sent out a couple pieces Of Aburi Aji out as an apology anyways. Talked to Scott, and he asked how old the toaster oven is. Maybe it's heating slower, but we should probably be temping items anyway. I reminded him that I had bought thermometers for him awhile ago so I think we need to put those in action from here on.

Had another snag with getting the party room out in time. Patrick didn't mention the 9 pm reservation when he sat the 7pm party. He's usually pretty good about it, but this is still an occasional issue with the host stand in general. (MTG) Jason did a great job timing food, but not so great timing payout. This was the issue Clair had a week ago. (MTG) I had to ask the ladies to get up at 915, but let them know they could finish their wine on the patio. They were cool about it, but I always hate having to do it. While Jason was trying to get them closed out B3 waited about 9 min to be greeted. They were in the middle of complaining to Patrick when I was walking up with waters. I greeted them, got drink orders, brought some apps on the house, talked to them about the menu, and explained the situation. Jason turned on the charm, and they were super happy by the end.    

Specials:
Iwashi-19
Tsu-wasa- 12

3 Staff members that stood out (why/how):
-Beorn is such a hard worker. I've never seen Fumi smile so much at work. For once the whole night's load wasn't on her shoulders.
-Alina seems to be doing a solid job at the host stand.
-Andy was pretty awesome at zero ban tonight. He's got good speed and technique. You can tell he's got a decent amount of experience.

Any VIP's in?

Comps& Void Detail:
-Recovery for a Edamame & Shumai
-Kit Error Aburi Aji

R&M needs:
I will be replacing the network cable to the Aloha terminal tomorrow after the shift. It's going to take awhile to do, and I have Sunday off so I can stay later tomorrow.

86'd items/ need more: