Friday Recap 9/30/16

Written By: Leary

LY Lunch Sales:  2107
Projected Sales :  2045 (+242)
TY Lunch Sales:  2287
+/- :  +180,  9%
Lunch Covers:  143
Avg PPA:  15.99

LY Dinner Sales:  6897
Projected Sales :  7146
TY Dinner Sales:  6795
+/- :  -102,  -1%
Dinner Covers:  231
Avg PPA:  29.42

Previous Days Labor: 20%
Previous Days Comps: 4.23%
Controllable Comps:  0%

Weather: Warm sunny day, and cool evening

Special events?: First ACL weekend

Who worked:
L: Alex, Sayo, Kelly, Clair Cl, Krystin SA, John H, Hiroe FR
D: Lindsey, Jason, Johnny, Krystin, Dusten Cl, John SA, Taylor FR, Micah & Chelsea H

Flow of Business, Cuts and Ticket Times:
Lunch ended up being pretty decent today. It was steady when I came in at noon, but we had a 25 minute wait by 1245. We had a 9-top in the back B's and a 12-top in the party room sat pretty close together at 1. Orders started pushing 25-30 minutes for a little while. Didn't really cause an issue anywhere besides the party room. Clair split checks before placing the order so everyone's order printed separately, and then she was getting frustrated that things were coming out staggered. Had 1 order at the table take about 8 minutes longer. They were fine when I talked to them once they got the food, but understandable impatient until then. Clair and I talked at the end of the shift, about how putting everything for the kitchen on 1 ticket would have avoided the issue. Overall tickets time were good, and no other customer issues.

Dinner was busier than I expected with ACL. It was a slow start, but we did fill up by 630. Hit an hour wait by 7. Slowed down to just a few tables on the wait by 9. Off the wait by 10, and then cleared out. Ticket times were good. No major issues. Had some regulars get a Love for Sale that did not have salmon throughout it. They were super nice about it, but we took care it.    

Specials:
Iwashi- 20
Kurage-  23
All Star-  10
Marinated Eggplant-  14

3 Staff members that stood out (why/how):
-I hired a new dishwasher today, Oscar. He is a very eager and nice older gentleman that's been working his current dish washing job for 6 years. He is deaf, but has a cochlear implant and can hear perfectly fine. He's available weeknights, and weekends.

Any VIP's in?
-Elizabeth
-Jason & Suzanne

Comps& Void Detail:
-Bday comps
-Dusten gave a friends and family to the owners of a local food truck
-Kome bucks
-Recovery for a Love for Sale

R&M needs:
-I think I'm done with ABC. It doesn't seem like they're able to get a handle on our pest situation. They went from saying they would be able to take care of this efficiently to saying that our building provides a lot of challenges, and it might be impossible to eradicate the issue unless we do a deep clean nightly. Although I agree we still have room for improvement in cleanliness it just felt like they were making a lot of excuses. I researched and contacted a company that specializes in our pest issue. They will be coming out tomorrow morning for a consultation.  

86'd items/ need more: