Friday PM Recap 10/8/16

Written By: Leary

LY Dinner Sales: 6322
Projected Sales :  7535 (-483)
TY Dinner Sales:  7052
+/- :  +730,  +12%  Over LY
Dinner Covers: 252
Avg PPA:  $27.98

Weather: Sunny Day and Cool Evening

Special events?: ACL weekend 2

Who worked:
Kelly, Grace, Clair, Ruthy, Dusten Cl, Hiroe FR, John SA, Gabe & Patrick H

Flow of Business, Cuts and Ticket Times:
Slow start as expected. Similar flow of business as last night.  Slowly filled up, and went on a small wait by 7. Hit a 45 min - 1 hour wait by 8. Came off the wait at 945. Cut 1st host, and went 2 on at 10pm. Only a couple more tables came in after 10. Ticket times were solid.

Had one issue tonight with getting the 7pm party closed out, and the 9pm party sat. The 7pm was a 12-top that wanted all separate checks. Clair got a bit flustered and confused for a bit. The host stand then double-sat her. I ended up closing all the checks while she got her other orders in. Once the party was closed out and gone everyone pulled together to get the table bussed and set-up, but it was 930 before we got the next party sat. They were pretty grumpy, but I brought them some apps, and apologized for the delay. They were super happy and nice once they got some food in them.  

Specials:
Snow Crab- 30
Tsu-wasa- 10
Iwashi- 17

3 Staff members that stood out (why/how):
-All 3 of my interviews no-showed today. Called some new applications today and left messages. Oscar who I hired last week called wanting to still work here. He said he had a family emergency and left town to take care of it. I told him to come in tomorrow at 4pm, 530pm mon-thurs, and we'll see how the week goes. Hope he works out.

 -Pauline started off the shift telling me she was going to quit because she walked into a mess. She thought Connor left, which has happened before, but it was really bad. I asked her to stay, and told her I'd help her wash dishes. She ended up leaving and coming back at 5pm. It turned out Connor hadn't left yet. He finished the dishes before he left. I'm guessing she is probably unhappy about other things, and that was the final straw for her. The whole situation makes me even more concerned about our BOH staffing. It's on the top of my priorities until we feel comfortable with our staffing.    

Any VIP's in?
-Johnny & His Friend
-Didn't see a lot of regulars

Comps& Void Detail:
-Emp day off for Johnny
-Customer Kome Bucks

R&M needs:
-The phone stopped working around 630 tonight. It took awhile to get AT&T to help me because I didn't have any of the account info. Eventually they ended up trying to to troubleshoot, but then said we would have to shut down the internet for 30 mins, and possibly up to an hour. I decided against that because we were busy at this point, and I didn't want to interfere with service. They said they couldn't help me after 11pm so they will be calling Elizabeth's cell at 10 am to try and fix the issue.

86'd items/ need more: