Thursday PM 10.27.16

Written By: Elizabeth

LY Dinner Sales: $4998
Projected Sales : $5363
TY Dinner Sales: $4784
+/- : -4% LY and -$579 PS
Dinner Covers: 183
Avg PPA: $26.14  (lowest dinner ppa all week!)

Weather: Beautiful cool night. 70s.

Special events?: almost Halloween.

Who worked: Krystin, Kelly, Sophia, Lindsey, Dusten CL. Patrick & Melisa Hosted, Gabe SA, John FR

Flow of Business, Cuts and Ticket Times:
Solid day, steady start. On a wait by 6:45, stayed on a consistent wait until about 8:30 when it lightened up. Cut Patrick at that time, and Kelly. Went 2 on around 9:15. The night slowed to a hault around 9:40. Issues are outlined below, mainly all came from Dusten's section, at no fault of his own.

Specials:
Snow Crab 15
Tsubugai 10
Salmon Katsu 5

3 Staff members that stood out (why/how):
-I was riding Gabe pretty hard tonight and he was not a happy camper. First I got him about making sure the table is ready from top to bottom, that includes sweeping under it. B1 left quite the mess, and the hosts sat it that way (I talked to them about it too, letting them know that they should make sure the table is 100% ready to go). Then I got on him about refilling soy sauces after he buses a table. he told me that someone told him that wasn't his job responsibility. I told him at the end of the shift, no, it's not, but while he was busing tables and preparing them for the next guest it is his responsibility. Then I got on him about where table tents go, and how Sesame is on the left and Togarashi is on the right. He said that that was "news to him" and that no one has ever mentioned it to him. Lastly, I cut him at 10:10. He looked puzzled and said to me "I thought Dusten cuts me? Is that how it's always been?" and I said, "I don't think so". Again, "news to me". I went around the corner and told Dusten I cut Gabe and asked if he was okay with that. he said yes. I told Gabe it's a collaborative effort in cutting the SA at the end. But he just seemed like I was blindsiding him all night with every word that came out of my mouth.

-Kelly dropped a plate. But was good the rest of the night
-Krystin took it upon herself to scrub the bottom shelves of the service station. I gave her a drink ticket to Chicon. I went in the other night and saw Dana and she gave me some comp cards for drinks and a few for food.  I would like to hand them out randomly when someone does a badass job or steps out of the ordinary to do some good. I have them sitting under the computer monitor in the office (the monitor I'm typing this very blog on!)

-Dusten was having some issues for the first 2 hours of his shift. First, B1 was a very difficult table that ordered stuff, then sent it back saying they wanted to cancel it, then asked about a kids plate they never ordered. They had a screaming child as well as another more grown child. The parents were in and out with the kids and pretty demanding. The mom asked for birthday candles for these cupcakes she brought in. We don't have them but Patrick and I put our noggins together and came up with an arrangement that put the cupcakes in a teishoku plate, with an upside down tea cup in the middle, with a tea light on top. It's the best we could do with what we had, and I knew that if we didn't come up with something, there would be hell to pay.
 Then S12 ordered the Surf and Turf, but when they got it they said they didn't order it. This may have been a result of a dirty sushi card, something we just talked about. S8 had a mishap with a Love For Sale and a Longhorn roll. Dusten meant to ring in Longhorn Roll on the fly, but because of the computer calibration he hit Love for Sale. I reminded him and everyone that they need to double check before hitting send.

Any VIP's in?
Gabbi, Marketing for ELM group.
Some familiar dudes faces but no names.

Comps& Void Detail:
Voided the mistakes from Dusten's table. We were early enough in the evening where we could reuse it all.
$10 Kome Bucks from Gabbi

R&M needs:
Tea pots. Are there some in the trailer? Should we order more? Starting Nov 1st we're running a drink special that uses the tea pots so I would like to order more now so we're prepared.

Andy completed the electrical work and we didn't have any outages tonight.

86'd items/ need more:
Kids cups lids. I Matt was doing the sysco order so I will assume they are on the order. Matt, can you confirm?