Thursday PM 10.20.16

Written By: Elizabeth

LY Dinner Sales: $4627
Projected Sales : $5615
TY Dinner Sales:$4927
+/- : +6% LY but -$688 PS/ however if you factor in the 20% off we comp'd $808 worth of food. So technically we beat PS...technically.
Dinner Covers: 197
Avg PPA: $25.01

Weather: Cooling down! Getting into the 70s

Special events?: F1 weekend is upon us.

Who worked:
Lindsey, Sayo, Sophia, Mandy, Dusten CL. John SA, Hiroe FR, Patrick & Chelsea hosted, TR Megan

Flow of Business, Cuts and Ticket Times:
A steady night all around. We didn't actually go on much of a wait until around 8pm though. Then
we were on a 30 minute wait on average. Nothing much of note tonight. No long ticket times or major issues. It was pretty smooth. Wish I had more to elaborate on. Talked to B4 about desserts at one point, they got the Camembert and gushed over it. Loved it. A7 also were first timers and had an amazing experience. They told Sophia they would go home and write a stellar Yelp review about it.

Staff morale was down just a little bit because of the discount on checks and some folks not really tipping appropriately. To make up for it I told the staff that if they wanted dinner tonight I would discount it 50% rather than the usual 30%. That seemed to help

A guest named Lisa Frammolino left her Visa here. It's in the safe.

Specials:
Jellyfish: 14
Oyster: 11
Fatty King Salmon Zato: 33
(Kitchen) Thai salmon: 1

3 Staff members that stood out (why/how):
No major stand outs tonight. I saw some good teamwork with Lindsey, getting ice when it was low and helping to put up glassware. Mandy too. Sophia was getting a bit more tired as the shift went on. She didn't make any mistakes, but you could tell she was lethargic.

But one thing that maybe we can add to shift notes, is that we're in the business of hospitality. I think sometimes the staff can get a little too tunnel vision on policies and procedures. I agree that we need to follow the rules, but we are also in the hospitality industry, so if we have to bite our tongue sometimes and smile, we need to do that. People ask dumb questions, and we just have to answer them the kindest way possible.

Any VIP's in?
Susan and David (turtle)
Some other familiar faces but not familiar enough to know if they're super regulars or just regular.

Comps& Void Detail:
FNF for two pieces of King Salmon to Dusten's friend who makes the Christmas time chocolates.

R&M needs:
I'm going to call ABC in the morning but at the end of the night there was a literal swarm of some strange bugs around the light near the kitchen door. They filled the wall near the light and the door. There were a LOT of them. Looked like little flying beetles maybe? I'm not really sure. but they were flying around every light. I saw a few in the lobby when I came back in too. Real gross.

86'd items/ need more: