Written By: Scott
LY Dinner Sales: 4432
Projected Sales : 5104
TY Dinner Sales: 4470
+/- : -$634 PS and 1% LY
Dinner Covers: 167
Avg PPA: 26.77
Mandy was never paid out for Monday night when the safe was broken. The safe will be short $6 for this
Interesting note: Last years total sales on Halloween were $6,666. Super weird...
Weather:Nice day today, Cloudy and in the 70's. Turned a little drizzly and damp at the end of the night
Special events?: Halloween!! and Austin Film Fest and Comic Con
Who worked: Camacho, Mandy, Sayo, Dusten, Claire. Ruthy (CT) Cindy (H) Jason (SA) Kaori (FR)
Flow of Business, Cuts and Ticket Times: Slow night. We only had one table on a wait tonight and it wasn't even for very long. So I had Ruthy host since we only had 1 host scheduled and not enough business to warrant a cocktail server. I cut Sayo at 8, Mandy and Ruthy at 9, Camacho at 10 and finally Clair at 10:45
Sayo had me check on an Edamame for B3. Their Midnight Sun had hit the table first even though she had rang the Edamame as app and sent it first. I asked Hector for an eta and he had forgotten about it. Ticket time was 7 minutes
Specials:
1 Sanma
5 Geoduck
3 Tsukiji set
48 BF Nigiri
6 Kaki Fry
2 Zucchini Tempura
3 Staff members that stood out (why/how): Everyone was in great spirits tonight despite it being so slow. Camacho and Dusten are a great help when I have questions about making cuts and things of that sort. Mandy helped run lots of food. It was just a smooth easy night
Any VIP's in? Camacho's Cousin (FNF comp) Saw a few familiar faces but no one that comes in super frequently
Comps& Void Detail:
50% Recovery on S12 found a bone in the salmon on Sashimi Sampler.
$15 Kome bucks for A2
Voided Sushi Spec for Camacho. Wasn't made. Thought that was Geoduck Sashimi. Showed him proper button
100% FNF on a midnight sun for Camacho's cousin
Voided 1 Shrimp tempura subbed Ebi Fry. Didn't make
Take grabbed a bottle of Canyon Road for himself and 2 Asahi draft for Hector and Steve
R&M needs:
We found a broken silver chair tonight. The leg was bent inward. It's behind the building now
86'd items/ need more:
We tossed 2 quarts of limes tonight because they were brown and gross. Let's have the kitchen cut less limes from now on. Maybe half a quart at a time to prevent further waste. I passed this info along to Steve and Hector
Saturday, October 31, 2015
SaturdayAM 10.31.15 HALLOWEEN
Written By: Elizabeth
LY Lunch Sales: $2234 (going off Halloween LY)
Projected Sales : $2634
TY Lunch Sales: $3366
+/- : +51% LY and +$732 PS!
Lunch Covers: 176
Avg PPA: $19.13
Previous Days Labor: 25%
Previous Days Comps: 2.63%
Controllable Comps: 13.21%
Weather: Nice. Warm but not too warm. 80s
Special events?: Halloween!!
Who worked: Joel, Grace, Stephanie, Johnny CL. Ruthy Host, TR Mika, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Nice and busy lunch today from start to finish. Went on a wait around 12:30, got off the wait around 1:30 then went back on the wait at 2pm and got off the wait around 2:40. It was good for Mika to see a busy lunch and was able to run the board. She was picking up fast.
Stephanie had a table at A3, two guys and the one guy asked for extra clear soup. She rung it in ($2) and then when he got his bill complained that the last time he didn't get charged, and he didn't really care about the two dollars but it was about "the principle" So after they paid out I went over and explained that as a courtesy we took care of the soup this time, but going forward he will be charged the $2. He said okay. Then asked where their soft serve was. Stephanie was making it and brought it out, as she walked by he said to her "this is too creamy"...it was also a Yelp check in. So there's that.
But otherwise...
No long ticket times or issues at all. It was a really smooth and busy shift.
3 Staff members that stood out (why/how):
-Joel was a prebussing maniac today! He did an amazing job not only with his own section but in other sections as well!
-Johnny kept a cool head about him as he got double sat at the sushi bar and then sat in the party room. Great job on keeping his composure today.
Any VIP's in?
Some familiar faces, but no names. No one that comes in incredibly frequently.
Lynn's wife Erin was in with Olive. John (SA) was in with a friend for lunch too
Comps& Void Detail:
FNF for Erin & Olive
Emp Day off for John
Training food for Ruthy
R&M needs:
86'd items/ need more:
Iced Coffee Cans
Kayo, Monday morning you will have to go to the bank to replenish the safe. Here are the pars:
1's: $100
5's: $200
10's $400
20's
LY Lunch Sales: $2234 (going off Halloween LY)
Projected Sales : $2634
TY Lunch Sales: $3366
+/- : +51% LY and +$732 PS!
Lunch Covers: 176
Avg PPA: $19.13
Previous Days Labor: 25%
Previous Days Comps: 2.63%
Controllable Comps: 13.21%
Weather: Nice. Warm but not too warm. 80s
Special events?: Halloween!!
Who worked: Joel, Grace, Stephanie, Johnny CL. Ruthy Host, TR Mika, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Nice and busy lunch today from start to finish. Went on a wait around 12:30, got off the wait around 1:30 then went back on the wait at 2pm and got off the wait around 2:40. It was good for Mika to see a busy lunch and was able to run the board. She was picking up fast.
Stephanie had a table at A3, two guys and the one guy asked for extra clear soup. She rung it in ($2) and then when he got his bill complained that the last time he didn't get charged, and he didn't really care about the two dollars but it was about "the principle" So after they paid out I went over and explained that as a courtesy we took care of the soup this time, but going forward he will be charged the $2. He said okay. Then asked where their soft serve was. Stephanie was making it and brought it out, as she walked by he said to her "this is too creamy"...it was also a Yelp check in. So there's that.
But otherwise...
No long ticket times or issues at all. It was a really smooth and busy shift.
3 Staff members that stood out (why/how):
-Joel was a prebussing maniac today! He did an amazing job not only with his own section but in other sections as well!
-Johnny kept a cool head about him as he got double sat at the sushi bar and then sat in the party room. Great job on keeping his composure today.
Any VIP's in?
Some familiar faces, but no names. No one that comes in incredibly frequently.
Lynn's wife Erin was in with Olive. John (SA) was in with a friend for lunch too
Comps& Void Detail:
FNF for Erin & Olive
Emp Day off for John
Training food for Ruthy
R&M needs:
86'd items/ need more:
Iced Coffee Cans
Kayo, Monday morning you will have to go to the bank to replenish the safe. Here are the pars:
1's: $100
5's: $200
10's $400
20's
Friday PM 10/30/1
Written By: Scott
LY Dinner Sales:4432
Projected Sales :6970
TY Dinner Sales: 5952
+/- : -$1018 PS and 34% LY
Dinner Covers:222
Avg PPA: 26.81
**Safe was $7 short after I entered in all the lunch checkouts and balanced at -$3 after dinner checkouts
**Kate owes $9 dollars for checkout
Weather: Really bad weather today. Expecting another strong storm this evening
Special events?: Austin Film Fest and Comic Con. Halloween weekend
Who worked:Johnny, Mandy, Dusten, Grace, Joel and Sophia. Cindy and Samara (Host) Jason (FR) John (SA)
Flow of Business, Cuts and Ticket Times: Busy night. We were on a wait by 6:15 and stayed on one until close to 10. Then it died off really fast. I think everyone has Halloween plans tonight. Cut Mandy at 9:30 and Cindy at 9:45; was 2 on by 10:15. Cut Samara at 10:45. I wasn't aware of any long ticket times tonight but there were several misrings that had to be remade. More on that below
Specials:
4 Sanma
3 Geoduck
9 Duck Nigiri
12 Blue fin
5 Kaki Fry
4 Zucchini Temp.
3 Staff members that stood out (why/how):
Samara brought to my attention that Kate left this morning without doing side work. Soup setups left out and condiments not filled. I don't know if she was just frustrated about coming in with the storm or what but that's not a reason to leave those things for the rest of the team to take care of
Sophia had an issue with A2 in the beginning of the night. The man had mistakenly marked an avocado and mango roll on the menu. When it was ran to his table he took it up to the sushi bar to ask what it was. Sophia interjected and took the plate from him, apologized and said we would correct the issue. He mean't to order an Oshinko. I saw the sushi card and the avocado mango roll was clearly marked. I approached the table to apologize for the confusion. I did politely mention that it was just marked incorrectly and the correct roll was being made as we speak. No big deal. He then started getting an attitude with Sophia and "Couldn't believe he would mark an avocado roll" and "I hate avocados". The two left before I could check back in on them
Tonight really just wasn't her night. She talked to Take about a toro sashimi sampler for a table. It sounded like they were interested and going to order it so Take made the sampler. She came back to tell us that they only wanted 2 pieces of toro nigiri and not the whole sampler because of the price. Later she pulled me aside and said that they wanted 2 pieces of toro sashimi and that she was going to buy the nigiri. Ok, good. Then, later in the evening, a love for sale sub soy paper was sent back because they didn't want mango sauce on it. She said that they never asked for it on the side or otherwise. I don't know at this point.... the couple received the new one and were happy
John is soooooo slooowwww.... I bused and reset 2 tables before he could finish one. Still not comfortable holding a tray. The hosts also pointed out that some of the tables he had bused were still sticky and one of them had some sauce leftovers as it was being sat. Cindy had to excuse herself to grab a towel. I pulled him aside and told him about it and to make sure that his towel is clean(ish) and damp enough to get any dried up/stuck on remains off the table
Other than that... everyone else did a great job
Any VIP's in? Kenny and friend, Nathan (NayNay), Kate on her night off, Carlos and Rachel. and my friend Will came in with his family
Comps& Void Detail:
Couple of open item voids from me. Was trying to get this credit card ran. Can't make out the expiration date at all. Next time our systems go down and we have to break out the emergency kit maybe we could also write the much needed info on the slip as well to prevent this from happening
Comped a Mango/Avocado roll because guest marked wrong roll on card
Voided Queen PN - Misring wasn't made
Voided Hot Sake - Misring wasn't made
Voided Gls Ginjo - ordered a bottle. Guest came back later in the evening after realizing that he never received his change. I explained to him that the bottle of Ginjo is $19 and not $8. I wish Grace would have gone back to him and let him know that she rang it in wrong so that he didn't have to waste his time coming back up here. He was understanding
FNF on Duck Nigiri- For Nathan (Samara's friend)
FNF on 4 Zito-Ichi for my friend Will
R&M needs:
I went through and edited clock outs from this morning since the power went out. I checked the ones that I found but there are a few I am unfamiliar with: AJA (?) and Chihiro. Not sure who these people are
I found the key to the paper towel dispenser in the server station sink!!! It has a new home now on the key chain in the office (the one with the trailer keys)
86'd items/ need more:
Low on UCC Coffee
Sake toro
We need to order a new broom. One was broken during the deep clean which leaves us with only one
The top of an Argus broke while being opened tonight. How should I ring that in so that it's accounted for?
LY Dinner Sales:4432
Projected Sales :6970
TY Dinner Sales: 5952
+/- : -$1018 PS and 34% LY
Dinner Covers:222
Avg PPA: 26.81
**Safe was $7 short after I entered in all the lunch checkouts and balanced at -$3 after dinner checkouts
**Kate owes $9 dollars for checkout
Weather: Really bad weather today. Expecting another strong storm this evening
Special events?: Austin Film Fest and Comic Con. Halloween weekend
Who worked:Johnny, Mandy, Dusten, Grace, Joel and Sophia. Cindy and Samara (Host) Jason (FR) John (SA)
Flow of Business, Cuts and Ticket Times: Busy night. We were on a wait by 6:15 and stayed on one until close to 10. Then it died off really fast. I think everyone has Halloween plans tonight. Cut Mandy at 9:30 and Cindy at 9:45; was 2 on by 10:15. Cut Samara at 10:45. I wasn't aware of any long ticket times tonight but there were several misrings that had to be remade. More on that below
Specials:
4 Sanma
3 Geoduck
9 Duck Nigiri
12 Blue fin
5 Kaki Fry
4 Zucchini Temp.
3 Staff members that stood out (why/how):
Samara brought to my attention that Kate left this morning without doing side work. Soup setups left out and condiments not filled. I don't know if she was just frustrated about coming in with the storm or what but that's not a reason to leave those things for the rest of the team to take care of
Sophia had an issue with A2 in the beginning of the night. The man had mistakenly marked an avocado and mango roll on the menu. When it was ran to his table he took it up to the sushi bar to ask what it was. Sophia interjected and took the plate from him, apologized and said we would correct the issue. He mean't to order an Oshinko. I saw the sushi card and the avocado mango roll was clearly marked. I approached the table to apologize for the confusion. I did politely mention that it was just marked incorrectly and the correct roll was being made as we speak. No big deal. He then started getting an attitude with Sophia and "Couldn't believe he would mark an avocado roll" and "I hate avocados". The two left before I could check back in on them
Tonight really just wasn't her night. She talked to Take about a toro sashimi sampler for a table. It sounded like they were interested and going to order it so Take made the sampler. She came back to tell us that they only wanted 2 pieces of toro nigiri and not the whole sampler because of the price. Later she pulled me aside and said that they wanted 2 pieces of toro sashimi and that she was going to buy the nigiri. Ok, good. Then, later in the evening, a love for sale sub soy paper was sent back because they didn't want mango sauce on it. She said that they never asked for it on the side or otherwise. I don't know at this point.... the couple received the new one and were happy
John is soooooo slooowwww.... I bused and reset 2 tables before he could finish one. Still not comfortable holding a tray. The hosts also pointed out that some of the tables he had bused were still sticky and one of them had some sauce leftovers as it was being sat. Cindy had to excuse herself to grab a towel. I pulled him aside and told him about it and to make sure that his towel is clean(ish) and damp enough to get any dried up/stuck on remains off the table
Other than that... everyone else did a great job
Any VIP's in? Kenny and friend, Nathan (NayNay), Kate on her night off, Carlos and Rachel. and my friend Will came in with his family
Comps& Void Detail:
Couple of open item voids from me. Was trying to get this credit card ran. Can't make out the expiration date at all. Next time our systems go down and we have to break out the emergency kit maybe we could also write the much needed info on the slip as well to prevent this from happening
Comped a Mango/Avocado roll because guest marked wrong roll on card
Voided Queen PN - Misring wasn't made
Voided Hot Sake - Misring wasn't made
Voided Gls Ginjo - ordered a bottle. Guest came back later in the evening after realizing that he never received his change. I explained to him that the bottle of Ginjo is $19 and not $8. I wish Grace would have gone back to him and let him know that she rang it in wrong so that he didn't have to waste his time coming back up here. He was understanding
FNF on Duck Nigiri- For Nathan (Samara's friend)
FNF on 4 Zito-Ichi for my friend Will
R&M needs:
I went through and edited clock outs from this morning since the power went out. I checked the ones that I found but there are a few I am unfamiliar with: AJA (?) and Chihiro. Not sure who these people are
I found the key to the paper towel dispenser in the server station sink!!! It has a new home now on the key chain in the office (the one with the trailer keys)
86'd items/ need more:
Low on UCC Coffee
Sake toro
We need to order a new broom. One was broken during the deep clean which leaves us with only one
The top of an Argus broke while being opened tonight. How should I ring that in so that it's accounted for?
Friday, October 30, 2015
Friday 10.30.15 AM
Written By:Kayo
LY Lunch Sales:$2234
Projected Sales :$2415
TY Lunch Sales:$897
+/- :
Lunch Covers:59
Avg PPA:$15.01
Previous Days Labor:19%
Previous Days Comps:3.75%
Controllable Comps:13.14%
Weather: Heavy Heavy Rain, flash flood warning,
Special events?: Terrible rain, school under reverse evacuation 1:00 no power, closed early.
Who worked: Sophia, Mandy. Sayo, Kate, Jason, Chitose(training) Cindy
Flow of Business, Cuts and Ticket Times: The rain was really bad, it made some area in town flood around 9am, due to this flood all server and tthe manager could not make it at 10am. ( Luckily all cooks and sushi chefs were in, but I do not blame anyone because the rain and flood was so bad, so I did not mind open the place by myself..)
I have worked on side work with Andrew DG ( sushi chef)'s help and Cindy came in on time and helped us as well.
Sophia came in 11:10 so as Sayo at 11:20. Mandy at 11: 40 and Kate at 11:45. Jason got 11:45 as well. By noon we had about 10 tables, which is pretty good despite of this bad weather.
Business was steady we had about 30-50% full of the dining. At 12:45, I cut Mandy and Sophia, and since they were brave enough to come out, I bought them lunch.
However we lost the power around 1pm, we had about 1/3 full at the dining room but, servers were al able to write down orders, charged cards and run food without mistaking any.
I am pretty impressed how we all stayed calm and did whatever we could do and provide the best service without having power.
I have charged all credit cards when the power came back, but for some tables I knew the total but not order details so instead of ordering items, I had to use "OPEN FOOD" for those tickets.
(Anyway I think I made all sense.)
One ticket, the credit card number was really hard to read, so we could not charge.
If we ever lose power and need to manually charge card, please write down
Kind of card (Visa, Master....)
Card numbers
Exp. date
instead of using the manual printer.
Otherwise, we all worked well together.
Specials:
3 Staff members that stood out (why/how):
Andrew DG- even thought he s\works for sushi bar, he was nice enough to help me to set up tables and get ready to open.
Cindy for same reason, she is always very focused, hard worker and super helpful.
Any VIP's in? All great customers came in for rain.
Comps& Void Detail: I had to make some voids in order to fix the ticket amount and other things, so I am sure today's lunch sales detail is not very accurate.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2234
Projected Sales :$2415
TY Lunch Sales:$897
+/- :
Lunch Covers:59
Avg PPA:$15.01
Previous Days Labor:19%
Previous Days Comps:3.75%
Controllable Comps:13.14%
Weather: Heavy Heavy Rain, flash flood warning,
Special events?: Terrible rain, school under reverse evacuation 1:00 no power, closed early.
Who worked: Sophia, Mandy. Sayo, Kate, Jason, Chitose(training) Cindy
Flow of Business, Cuts and Ticket Times: The rain was really bad, it made some area in town flood around 9am, due to this flood all server and tthe manager could not make it at 10am. ( Luckily all cooks and sushi chefs were in, but I do not blame anyone because the rain and flood was so bad, so I did not mind open the place by myself..)
I have worked on side work with Andrew DG ( sushi chef)'s help and Cindy came in on time and helped us as well.
Sophia came in 11:10 so as Sayo at 11:20. Mandy at 11: 40 and Kate at 11:45. Jason got 11:45 as well. By noon we had about 10 tables, which is pretty good despite of this bad weather.
Business was steady we had about 30-50% full of the dining. At 12:45, I cut Mandy and Sophia, and since they were brave enough to come out, I bought them lunch.
However we lost the power around 1pm, we had about 1/3 full at the dining room but, servers were al able to write down orders, charged cards and run food without mistaking any.
I am pretty impressed how we all stayed calm and did whatever we could do and provide the best service without having power.
I have charged all credit cards when the power came back, but for some tables I knew the total but not order details so instead of ordering items, I had to use "OPEN FOOD" for those tickets.
(Anyway I think I made all sense.)
One ticket, the credit card number was really hard to read, so we could not charge.
If we ever lose power and need to manually charge card, please write down
Kind of card (Visa, Master....)
Card numbers
Exp. date
instead of using the manual printer.
Otherwise, we all worked well together.
Specials:
3 Staff members that stood out (why/how):
Andrew DG- even thought he s\works for sushi bar, he was nice enough to help me to set up tables and get ready to open.
Cindy for same reason, she is always very focused, hard worker and super helpful.
Any VIP's in? All great customers came in for rain.
Comps& Void Detail: I had to make some voids in order to fix the ticket amount and other things, so I am sure today's lunch sales detail is not very accurate.
R&M needs:
86'd items/ need more:
Thursday, October 29, 2015
Thursday PM 10/29
Written By: Scott
LY Dinner Sales:5095
Projected Sales :5202
TY Dinner Sales:4998
+/- : -207 PS and -2% LY
Dinner Covers:175
Avg PPA: 28.56
Weather: Another great day upper 70's tonight
Special events?: Austin Film Fest
Who worked: Grace, Sayo, Dusten, Joel, and Stephanie. John (SA), Ruthy and Samara (Host), Kaori (FR)
Flow of Business, Cuts and Ticket Times: Slow start but picked up quickly around 6. We went on a wait at 6:15. Wait got up to an hour around 7 and then tapered off around 9. That's when I cut Stephanie and Sayo. Grace was next to be cut at 9:40. Cut Samara at 8:30. The only long ticket times tonight were for items that Sayo and Grace forgot to ring in or misrang. A Summer time roll for Grace's B7 and Midnight Sun for Sayo's B2. Neither one of the tables had to wait long on their rolls and were not upset about it. 50% recovery for the Summer Time but unfortunately B2 left before I could do anything about her roll. I had the roll out in about 2 - 3 minutes. Other than that tonight was great.
Specials:
-Sanma Sashimi 1
-Geoduck Nigiri 5
-Duck/Foie 9
-Blue Fin 24
-Kaki Fry 13
-Zucchini Tempura 6
3 Staff members that stood out (why/how): Lots of teamwork tonight! Kaori was prebussing tables on her way back to the kitchen. Grace refilling waters not in her section. Sayo was asking everyone if they needed anything in her downtime. It was just a good night despite a couple of misrings.
Any VIP's in? Ben and family came in for his birthday
Comps& Void Detail:
-3 Yelp ice creams
-Voided Geoduck nigiri and sashimi (test ticket). They were printing up the same at sushi bar. Made changes in system to print "Geoduck Nigiri" and"Geoduck Sashimi"
-Voided Sushi spec 1 and 2 for Joel. He was checking the prices and hit send. Both not made
-Voided glass of house red for Ruthy. Wasn't made
-FNF for Ben
-Voided Philly roll (see above) for Grace
-50% recovery for Summer time roll
R&M needs:
86'd items/ need more: We got really low on soy sauce tonight but Daniel whipped up a small batch to hold us over. It's on the prep list for tomorrow
Low on Fish and Chips and 86'd Iidako
LY Dinner Sales:5095
Projected Sales :5202
TY Dinner Sales:4998
+/- : -207 PS and -2% LY
Dinner Covers:175
Avg PPA: 28.56
Weather: Another great day upper 70's tonight
Special events?: Austin Film Fest
Who worked: Grace, Sayo, Dusten, Joel, and Stephanie. John (SA), Ruthy and Samara (Host), Kaori (FR)
Flow of Business, Cuts and Ticket Times: Slow start but picked up quickly around 6. We went on a wait at 6:15. Wait got up to an hour around 7 and then tapered off around 9. That's when I cut Stephanie and Sayo. Grace was next to be cut at 9:40. Cut Samara at 8:30. The only long ticket times tonight were for items that Sayo and Grace forgot to ring in or misrang. A Summer time roll for Grace's B7 and Midnight Sun for Sayo's B2. Neither one of the tables had to wait long on their rolls and were not upset about it. 50% recovery for the Summer Time but unfortunately B2 left before I could do anything about her roll. I had the roll out in about 2 - 3 minutes. Other than that tonight was great.
Specials:
-Sanma Sashimi 1
-Geoduck Nigiri 5
-Duck/Foie 9
-Blue Fin 24
-Kaki Fry 13
-Zucchini Tempura 6
3 Staff members that stood out (why/how): Lots of teamwork tonight! Kaori was prebussing tables on her way back to the kitchen. Grace refilling waters not in her section. Sayo was asking everyone if they needed anything in her downtime. It was just a good night despite a couple of misrings.
Any VIP's in? Ben and family came in for his birthday
Comps& Void Detail:
-3 Yelp ice creams
-Voided Geoduck nigiri and sashimi (test ticket). They were printing up the same at sushi bar. Made changes in system to print "Geoduck Nigiri" and"Geoduck Sashimi"
-Voided Sushi spec 1 and 2 for Joel. He was checking the prices and hit send. Both not made
-Voided glass of house red for Ruthy. Wasn't made
-FNF for Ben
-Voided Philly roll (see above) for Grace
-50% recovery for Summer time roll
R&M needs:
86'd items/ need more: We got really low on soy sauce tonight but Daniel whipped up a small batch to hold us over. It's on the prep list for tomorrow
Low on Fish and Chips and 86'd Iidako
Thursday AM 10.29.15
Written By: Elizabeth
LY Lunch Sales: $2045
Projected Sales : $2133
TY Lunch Sales: $2213
+/- : +8% LY and +$80 PS
Lunch Covers: 118
Avg PPA: $18.75
*Closed Wednesday for Deep Clean
Previous Days Labor: Tuesdays labor was 20%
Previous Days Comps: Tuesday: 4.69%
Controllable Comps: Tuesday: 0%!!
Weather: Sunny and beautiful. Breezey and low 80s
Special events?: none. soon to be Halloween
Who worked:
Johnny CL. Kate, Krystin, Sophia. John SA, Jason FR TR Chisato, Junko Host
Flow of Business, Cuts and Ticket Times:
Ticket times were good. Since we didn't have a 3rd man or kitchen manager on this morning, I kept a careful eye on the guys back there. Let me say, they did a fantastic job! Their whole attitude was different too. Seemed more positive and gung ho also. They did a great job handling the rush. At one point it looked like Matt was a little bogged down, but he stayed focused and got it all pushed out. Great job by both Matt and Alex this morning! Jason was training Chisato as well, and I had him keep a careful eye on her, since it was just her 2nd training shift.
FOH staff did well also, we went on a wait at 12:15 and came off the wait around 1-ish. A nice busy lunch. Kate closed out the wrong check, but other than that, everyone was moving and a groovin'!
3 Staff members that stood out (why/how):
-Sophia seemed a little slow and sleepy during the beginning of her shift, but soon perked up to her normal self
-Johnny did a great job handling a terrible tip on the party room. 6 top of college kids. $200 bill. $28 tip. But he put it past him and moved on. Great job!
-
Any VIP's in?
Director of that documentary. Always sits at the sushi bar. It was right after we opened with plenty of parking spaces and he parked on the sidewalk. I kindly asked if he could move his truck to another available spot. He did, but he seemed inconvenienced and pissed (just because he spends a lot of money doesn't mean he can do whatever he wants, sorry!). I really don't like that kind of attitude, but just smiled and thanked him.
Comps& Void Detail:
Makani. No major issues otherwise.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2045
Projected Sales : $2133
TY Lunch Sales: $2213
+/- : +8% LY and +$80 PS
Lunch Covers: 118
Avg PPA: $18.75
*Closed Wednesday for Deep Clean
Previous Days Labor: Tuesdays labor was 20%
Previous Days Comps: Tuesday: 4.69%
Controllable Comps: Tuesday: 0%!!
Weather: Sunny and beautiful. Breezey and low 80s
Special events?: none. soon to be Halloween
Who worked:
Johnny CL. Kate, Krystin, Sophia. John SA, Jason FR TR Chisato, Junko Host
Flow of Business, Cuts and Ticket Times:
Ticket times were good. Since we didn't have a 3rd man or kitchen manager on this morning, I kept a careful eye on the guys back there. Let me say, they did a fantastic job! Their whole attitude was different too. Seemed more positive and gung ho also. They did a great job handling the rush. At one point it looked like Matt was a little bogged down, but he stayed focused and got it all pushed out. Great job by both Matt and Alex this morning! Jason was training Chisato as well, and I had him keep a careful eye on her, since it was just her 2nd training shift.
FOH staff did well also, we went on a wait at 12:15 and came off the wait around 1-ish. A nice busy lunch. Kate closed out the wrong check, but other than that, everyone was moving and a groovin'!
3 Staff members that stood out (why/how):
-Sophia seemed a little slow and sleepy during the beginning of her shift, but soon perked up to her normal self
-Johnny did a great job handling a terrible tip on the party room. 6 top of college kids. $200 bill. $28 tip. But he put it past him and moved on. Great job!
-
Any VIP's in?
Director of that documentary. Always sits at the sushi bar. It was right after we opened with plenty of parking spaces and he parked on the sidewalk. I kindly asked if he could move his truck to another available spot. He did, but he seemed inconvenienced and pissed (just because he spends a lot of money doesn't mean he can do whatever he wants, sorry!). I really don't like that kind of attitude, but just smiled and thanked him.
Comps& Void Detail:
Makani. No major issues otherwise.
R&M needs:
86'd items/ need more:
Tuesday, October 27, 2015
Tuesday 10.27.15
Written By: Elizabeth
LY Lunch Sales: $1670
Projected Sales : $1755
TY Lunch Sales: $1463
+/- : -12% LY and -$292 PS
Lunch Covers: 93
Avg PPA: $15.73
LY Dinner Sales: $0 (closed?)
Projected Sales : $4519
TY Dinner Sales: $3613
+/- : -$906 PS! ugh!!!!
Dinner Covers: 135
Avg PPA: 26.76
Previous Days Labor: 19%
Previous Days Comps: 5.18%
Controllable Comps: 8.07%
Weather: Beautiful. Sunny and low 80s during the day. low 70s at night.
Special events?: none
Who worked:
Lunch: Krystin, Grace, Lindsey, Johnny CL. Junko Host, John FR, Erika SA
Dinner: Krystin, Grace, Lindsey, Stephanie, Camacho CL. Cindy/Jason host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Decent steady lunch for the most part. I helped out in the kitchen with it being John's first FR shift solo and in the very beginning with only 2 tickets on the line, he ran the wrong item to the wrong table. So I stayed in the back here and there expoing the items to him to run. The staff was holding their own on the floor so I didn't have too much to worry about. And with Junko at the host stand I always know it's taken care of. We went 2 on at 1:15, and the two closed it out.
Johnny had a table at B3 order 2 Bentos. They asked about substitutions but he said no. He went through the contents of the boxes and they agreed to two, and he said they even pointed to it on the menu. Then when they were brought out and the table declined them saying that wasn't what they wanted. Johnny went through the whole thing with them again and finally they said, no they wanted the sushi lunch. I just voided the two boxes because we were able to reuse the sushi pieces and the rolls.
Dinner: Happy Hour started off steady and all night was steady but just as we thought we would go on a wait, no more tables came in, and a few left. This continued through the remainder of the evening, finally dying down around 8:30, when I cut Krystin. Then went 2 on at 9:10 and just down to Camacho at 9:30. I don't think any new tables came in after that.
Lindseys last table of the night, A7 left her $4 on a $78 check. She said that nothing was wrong with the table, they seemed happy and satisfied, but when she dropped their check the man was very scrupulous about reading over every line. Maybe they spent more than they anticipated, but she just wanted to let me know in case anything comes of it. But she said it was just so strange.
Specials:
Blue Fin 22
Toro 5
Foie gras nigiri! 9
Bitches Brew Roll 16
3 Staff members that stood out (why/how):
-John still needs to focus on what he is doing. He ran a Veggie Ramen to a table that ordered the Tonkotsu Ramen. It was an easy fix, but still. He's got such a shining personality when hes at FOH thought, it's so sweet. Just really need him to stay focused.
Any VIP's in?
not a one today!
Comps& Void Detail:
Only 3 birthday desserts and one Promo Kome Bucks.
Voided 2 Bento boxes from johnnys table who changed their mind. The leftover food was reused and some was given to makani.
R&M needs:
Cothron's came by around 2pm to fix the safe. The entire locking mechanism needed to be replaced. I forget the name of it now, but it was causing the wire to suck the life out of the batteries, which was why when Scott first replaced the batteries it worked, but then come close it didn't. It was a costly fix, but comes with a year warranty. I asked if this is common and he said with constant use, it eventually burns out. Report to come.
86'd items/ need more:
Finally got some bev menu stuff back in.
LY Lunch Sales: $1670
Projected Sales : $1755
TY Lunch Sales: $1463
+/- : -12% LY and -$292 PS
Lunch Covers: 93
Avg PPA: $15.73
LY Dinner Sales: $0 (closed?)
Projected Sales : $4519
TY Dinner Sales: $3613
+/- : -$906 PS! ugh!!!!
Dinner Covers: 135
Avg PPA: 26.76
Previous Days Labor: 19%
Previous Days Comps: 5.18%
Controllable Comps: 8.07%
Weather: Beautiful. Sunny and low 80s during the day. low 70s at night.
Special events?: none
Who worked:
Lunch: Krystin, Grace, Lindsey, Johnny CL. Junko Host, John FR, Erika SA
Dinner: Krystin, Grace, Lindsey, Stephanie, Camacho CL. Cindy/Jason host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Decent steady lunch for the most part. I helped out in the kitchen with it being John's first FR shift solo and in the very beginning with only 2 tickets on the line, he ran the wrong item to the wrong table. So I stayed in the back here and there expoing the items to him to run. The staff was holding their own on the floor so I didn't have too much to worry about. And with Junko at the host stand I always know it's taken care of. We went 2 on at 1:15, and the two closed it out.
Johnny had a table at B3 order 2 Bentos. They asked about substitutions but he said no. He went through the contents of the boxes and they agreed to two, and he said they even pointed to it on the menu. Then when they were brought out and the table declined them saying that wasn't what they wanted. Johnny went through the whole thing with them again and finally they said, no they wanted the sushi lunch. I just voided the two boxes because we were able to reuse the sushi pieces and the rolls.
Dinner: Happy Hour started off steady and all night was steady but just as we thought we would go on a wait, no more tables came in, and a few left. This continued through the remainder of the evening, finally dying down around 8:30, when I cut Krystin. Then went 2 on at 9:10 and just down to Camacho at 9:30. I don't think any new tables came in after that.
Lindseys last table of the night, A7 left her $4 on a $78 check. She said that nothing was wrong with the table, they seemed happy and satisfied, but when she dropped their check the man was very scrupulous about reading over every line. Maybe they spent more than they anticipated, but she just wanted to let me know in case anything comes of it. But she said it was just so strange.
Specials:
Blue Fin 22
Toro 5
Foie gras nigiri! 9
Bitches Brew Roll 16
3 Staff members that stood out (why/how):
-John still needs to focus on what he is doing. He ran a Veggie Ramen to a table that ordered the Tonkotsu Ramen. It was an easy fix, but still. He's got such a shining personality when hes at FOH thought, it's so sweet. Just really need him to stay focused.
Any VIP's in?
not a one today!
Comps& Void Detail:
Only 3 birthday desserts and one Promo Kome Bucks.
Voided 2 Bento boxes from johnnys table who changed their mind. The leftover food was reused and some was given to makani.
R&M needs:
Cothron's came by around 2pm to fix the safe. The entire locking mechanism needed to be replaced. I forget the name of it now, but it was causing the wire to suck the life out of the batteries, which was why when Scott first replaced the batteries it worked, but then come close it didn't. It was a costly fix, but comes with a year warranty. I asked if this is common and he said with constant use, it eventually burns out. Report to come.
86'd items/ need more:
Finally got some bev menu stuff back in.
Monday, October 26, 2015
Monday PM 10/26/15
Written By: Scott
LY Dinner Sales:4146
Projected Sales :4383
TY Dinner Sales:3257
+/- : -$1126 PS and -21% LY
Dinner Covers: 115
Avg PPA: 28.32
Weather: It's beautiful out!! High of 75 today
Special events?: On this day in 1881, the Earp brothers faced off against the Clanton-McLaury gang in a legendary shootout at the OK Corral in Tombstone, Arizona.
Who worked: Clair, Kate, Krystin, Camacho and Mandy, Hiroe (FR), Kaori (SA), Ruthy (host)
Flow of Business, Cuts and Ticket Times: Super mellow night. It looked like a couple times we were going to fill up and we would get close but then half the restaurant would pay out and leave. It was back and forth like that several times. Cut Kate at 7:30, Krystin at 8:45, Mandy at 9 and Clair at 9:35. No long ticket times. Everything was really smooth
Specials:
7 Cucumber kimchi tempura
9 Tsukiji Set
22 Hon Maguro
19 Bitches Brew (Love this one!)
2 Escolar spec
3 Staff members that stood out (why/how): Everyone was great tonight. No complaints about slow business or mess ups. Kaori was on it tonight though. Quick to bus and reset tables. Every time I went to refill waters she was one step ahead of me.
Any VIP's in? Friends of Clair's at A4
Comps& Void Detail:
Emp day off for Samara
FNF for Clair's friends
SIN for some peeps at A2. Krystin asked them twice where they worked and forgot both times. Didn't want to ask again. Don't blame her; that's embarrassing lol
$30 Kome Bucks B8
R&M needs: The right side of the gate to the dumpster is broken and falling off. I don't think it can be closed without completely breaking the thing
I was having a really difficult time with the safe tonight. I made sure that I was entering the code correctly every time but, it still wouldn't let me in. Finally after replacing the batteries it starting working better and then stopped working altogether. Elizabeth is going to have Kaughmans come out tomorrow
86'd items/ need more: Jason with Glaziers stopped by to delivery Sho Shiku Bai and Wycleff
LY Dinner Sales:4146
Projected Sales :4383
TY Dinner Sales:3257
+/- : -$1126 PS and -21% LY
Dinner Covers: 115
Avg PPA: 28.32
Weather: It's beautiful out!! High of 75 today
Special events?: On this day in 1881, the Earp brothers faced off against the Clanton-McLaury gang in a legendary shootout at the OK Corral in Tombstone, Arizona.
Who worked: Clair, Kate, Krystin, Camacho and Mandy, Hiroe (FR), Kaori (SA), Ruthy (host)
Flow of Business, Cuts and Ticket Times: Super mellow night. It looked like a couple times we were going to fill up and we would get close but then half the restaurant would pay out and leave. It was back and forth like that several times. Cut Kate at 7:30, Krystin at 8:45, Mandy at 9 and Clair at 9:35. No long ticket times. Everything was really smooth
Specials:
7 Cucumber kimchi tempura
9 Tsukiji Set
22 Hon Maguro
19 Bitches Brew (Love this one!)
2 Escolar spec
3 Staff members that stood out (why/how): Everyone was great tonight. No complaints about slow business or mess ups. Kaori was on it tonight though. Quick to bus and reset tables. Every time I went to refill waters she was one step ahead of me.
Any VIP's in? Friends of Clair's at A4
Comps& Void Detail:
Emp day off for Samara
FNF for Clair's friends
SIN for some peeps at A2. Krystin asked them twice where they worked and forgot both times. Didn't want to ask again. Don't blame her; that's embarrassing lol
$30 Kome Bucks B8
R&M needs: The right side of the gate to the dumpster is broken and falling off. I don't think it can be closed without completely breaking the thing
I was having a really difficult time with the safe tonight. I made sure that I was entering the code correctly every time but, it still wouldn't let me in. Finally after replacing the batteries it starting working better and then stopped working altogether. Elizabeth is going to have Kaughmans come out tomorrow
86'd items/ need more: Jason with Glaziers stopped by to delivery Sho Shiku Bai and Wycleff
Monday AM 10.26.15
Written By:
LY Lunch Sales: $1749
Projected Sales : $1814
TY Lunch Sales: $2091
+/- : +20% LY and +$277 PS
Lunch Covers: 120
Avg PPA: $17.43
Previous Days Labor: 19%
Previous Days Comps: 3.98%
Controllable Comps: 7.64%
Weather: beautiful! sunny and in the 70s
Special events?: after F1
Who worked: Krystin, Joel, Kate, Johnny CL. Junko Host,
Flow of Business, Cuts and Ticket Times:
busy all day. Started busy, ended busy. busy in between. Went on short waits here and there, but nothing crazy- just really steady. I was in and out of the office, dealing with both deliveries, and allergies. Not unusually long ticket times. The sushi bar got hit really hard in the last 30 minutes, delaying some items to tables. But otherwise fine. I cut down to 2 on around 1:15 as it was starting to die down, and the sushi bar cleared out. But lo, the restaurant nearly filled back up again around 1:30. These late pops. Get me every time. Johnny and Joel handled it well. Kate and Krystin stuck around and helped the two of them stay away from the weeds.
3 Staff members that stood out (why/how):
-At one point while it was the two guys on only, I saw Erika standing in the service station, just twirling her pony tail. I told her to get out on the floor and prebus or do something, but do not just stand there while everyone else is running around. She got to work after that. We really need to stay on her.
-Joel did a good job keeping up with his busy section, again. Great job Joel!
-Johnny is back! We were all really glad to see him back too- did a great job closing it down.
Any VIP's in?
Tarra and Kelvin, Jack Waite, Alan Chen (with Glazers)
Comps& Void Detail:
comp'd a sunshine roll- it was made to replace a dynamite roll that B8 got with their sushi lunch. They took two bites of the dynamite and told Krystin it was "disgusting" and they couldn't eat it. So we replaced it.
R&M needs:
My head please.
86'd items/ need more:
A guy, Scott Spain, called about Quail. He said he raises them on his farm and wasn't sure if we would be interested in quail eggs, whole quail or pheasant. I told him I would pass his info along to you guys.
512-423-3029
clearroi@gmail.com
LY Lunch Sales: $1749
Projected Sales : $1814
TY Lunch Sales: $2091
+/- : +20% LY and +$277 PS
Lunch Covers: 120
Avg PPA: $17.43
Previous Days Labor: 19%
Previous Days Comps: 3.98%
Controllable Comps: 7.64%
Weather: beautiful! sunny and in the 70s
Special events?: after F1
Who worked: Krystin, Joel, Kate, Johnny CL. Junko Host,
Flow of Business, Cuts and Ticket Times:
busy all day. Started busy, ended busy. busy in between. Went on short waits here and there, but nothing crazy- just really steady. I was in and out of the office, dealing with both deliveries, and allergies. Not unusually long ticket times. The sushi bar got hit really hard in the last 30 minutes, delaying some items to tables. But otherwise fine. I cut down to 2 on around 1:15 as it was starting to die down, and the sushi bar cleared out. But lo, the restaurant nearly filled back up again around 1:30. These late pops. Get me every time. Johnny and Joel handled it well. Kate and Krystin stuck around and helped the two of them stay away from the weeds.
3 Staff members that stood out (why/how):
-At one point while it was the two guys on only, I saw Erika standing in the service station, just twirling her pony tail. I told her to get out on the floor and prebus or do something, but do not just stand there while everyone else is running around. She got to work after that. We really need to stay on her.
-Joel did a good job keeping up with his busy section, again. Great job Joel!
-Johnny is back! We were all really glad to see him back too- did a great job closing it down.
Any VIP's in?
Tarra and Kelvin, Jack Waite, Alan Chen (with Glazers)
Comps& Void Detail:
comp'd a sunshine roll- it was made to replace a dynamite roll that B8 got with their sushi lunch. They took two bites of the dynamite and told Krystin it was "disgusting" and they couldn't eat it. So we replaced it.
R&M needs:
My head please.
86'd items/ need more:
A guy, Scott Spain, called about Quail. He said he raises them on his farm and wasn't sure if we would be interested in quail eggs, whole quail or pheasant. I told him I would pass his info along to you guys.
512-423-3029
clearroi@gmail.com
Sunday, October 25, 2015
Sunday 10/25/15 PM recap
Written By: Dusten
LY Dinner Sales: 4212
Projected Sales : 4425
TY Dinner Sales: 4440
+/- : %5 over LY and beat P by $15
Dinner Covers: 155
Avg PPA: 28.65
Weather: rain stopped. cooled off.
Special events?: Pablo Picasso's bday. F1 wrap-up.
Who worked: Mandy, Krystin, Grace, Sayo, Clair CL, Ruthy and Samara H, John SA and Jason FR.
Flow of Business, Cuts and Ticket Times: Steady start. Kinda slow actually. We went on a wait at 7:30- off at 8:45pm. I cut Ruthy, Mandy and Krystin then. Sayo cut at 9:15, Grace at 9:30 and Samara at 9:45pm. Had a longhorn roll take a long time to hit the table. Comped it to recovery and Toshi sent the table 2 pork belly nigiri. Had an Ika-yaki take about 26 minutes to go out. Table didn't really notice.
Specials: 19 toro, 28 hon-maguro, 6 tempura special, 3 beef tataki, 12 king salmon toro sashimi
3 Staff members that stood out (why/how): Poor Mandy dealt with a frigid and cheap party room. She mentioned they weren't really responding to her friendliness. I took the reso before we opened, and the guy I spoke with didn't really sound like the brightest bulb. They showed up more than a half hour late. Left her maybe $18 on $200+ with no discernible grievances. College kids.
-Clair won Bingo tonight. It was pretty close for most.
-I think Sayo has a great work ethic. She and I have pretty regular conversations about the ideal levels of service and teamwork. She certainly likes to challenge me, and I appreciate her perspective.
Any VIP's in? Old John.
-A couple from out of town sat at B4. They told Clair they were here for F1 and went to Uchiko last night. They said they were not impressed by it, but seemed to enjoy themselves with us. The wife mentioned her father owning a sushi bar in New York.
-I kicked a homeless guy off the property. He was posted up and nodding off by the dumpster. I told him he had better be gone before I came back and I told him I'd be back in 5 minutes. John said he got up and shuffled off almost immediately. Seems like it is coming into that time of year again where we need to be watching our backs and each others.
Comps& Void Detail: Longhorn mentioned earlier. Krystin misrang a glass of wine for herself. She hit white but meant red.
R&M needs:
86'd items/ need more: Tamago and uni.
LY Dinner Sales: 4212
Projected Sales : 4425
TY Dinner Sales: 4440
+/- : %5 over LY and beat P by $15
Dinner Covers: 155
Avg PPA: 28.65
Weather: rain stopped. cooled off.
Special events?: Pablo Picasso's bday. F1 wrap-up.
Who worked: Mandy, Krystin, Grace, Sayo, Clair CL, Ruthy and Samara H, John SA and Jason FR.
Flow of Business, Cuts and Ticket Times: Steady start. Kinda slow actually. We went on a wait at 7:30- off at 8:45pm. I cut Ruthy, Mandy and Krystin then. Sayo cut at 9:15, Grace at 9:30 and Samara at 9:45pm. Had a longhorn roll take a long time to hit the table. Comped it to recovery and Toshi sent the table 2 pork belly nigiri. Had an Ika-yaki take about 26 minutes to go out. Table didn't really notice.
Specials: 19 toro, 28 hon-maguro, 6 tempura special, 3 beef tataki, 12 king salmon toro sashimi
3 Staff members that stood out (why/how): Poor Mandy dealt with a frigid and cheap party room. She mentioned they weren't really responding to her friendliness. I took the reso before we opened, and the guy I spoke with didn't really sound like the brightest bulb. They showed up more than a half hour late. Left her maybe $18 on $200+ with no discernible grievances. College kids.
-Clair won Bingo tonight. It was pretty close for most.
-I think Sayo has a great work ethic. She and I have pretty regular conversations about the ideal levels of service and teamwork. She certainly likes to challenge me, and I appreciate her perspective.
Any VIP's in? Old John.
-A couple from out of town sat at B4. They told Clair they were here for F1 and went to Uchiko last night. They said they were not impressed by it, but seemed to enjoy themselves with us. The wife mentioned her father owning a sushi bar in New York.
-I kicked a homeless guy off the property. He was posted up and nodding off by the dumpster. I told him he had better be gone before I came back and I told him I'd be back in 5 minutes. John said he got up and shuffled off almost immediately. Seems like it is coming into that time of year again where we need to be watching our backs and each others.
Comps& Void Detail: Longhorn mentioned earlier. Krystin misrang a glass of wine for herself. She hit white but meant red.
R&M needs:
86'd items/ need more: Tamago and uni.
Sunday AM 10.25.15
Written By: Elizabeth
LY Lunch Sales: $1554
Projected Sales : $1808
TY Lunch Sales: $2494
+/- : +60% LY and + $686 PS
Lunch Covers:142
Avg PPA: $17.56
Previous Days Labor: 16%
Previous Days Comps: 5.05%
Controllable Comps: 8.63%
Weather: rainy and chilly. low 60s
Special events?: F1 weekend ties up.
Who worked: Camacho CL. Joel, Lindsey Mandy (dbl), Ruthy host, Erika SA, Jason FR.
Flow of Business, Cuts and Ticket Times:
Started out really slow. We were starting to fill up around noon. That's when I noticed Jason wasn't here yet. Joel had already tried calling him. He arrived around 12:15 just as the sushi bar was getting sat and a party was sitting in the PR. He jumped into action- I thought we were going to go on a wait, but it died down around 1pm, and still slow by 1:30. I was going to cut just Mandy, but Jason had only gotten about 4 tables in the time, so I cut down to 2 on. Sure enough, we got a pop at 2:15 and the restaurant was quickly filling up. Ruthy and I communicated really well during that time to pace out the tables so neither Joel or Jason would get overwhelmed.
We went on a small wait just to pace out the tables, and stayed busy up until 3pm. Lindsey and Mandy helped out before leaving, which definitely helped things stay on track too. Great team work!
3 Staff members that stood out (why/how):
-Camacho was 45 minutes late. Overslept. I wrote him up. He was pretty upset about being late, since he is usually always early.
-Joel was on top of his section when we got the pop. He did a great job.
Any VIP's in?
Vivian and Eric (thai chili couple!), Owner of a restaurant I can't remember for some reason. he always comes in with her husband and kids. Asian lady? I want to say Saigon Lavunder but that's not her. I also can't spell.
Comps& Void Detail:
Voided 2 tamago for mandy, it was 86
R&M needs:
The service station sink was flowing rather slow. I fixed it. Seems it was clogged with iron and deposits in the filter. PS- the hot water, now that it flows faster, is hotter. BE CAREFUL!
86'd items/ need more:
I'm aware of all the alcohol we are out of. ABW will be in tomorrow- but some is 86d forever. Sorry. New ones to come soon!
Ordered from Amazon for delivery this week:
Flutes
Stemless wine glasses
demitasse spoons
ice cream scoop for FOH (hands off, BOH) ;)
dry erase markers for all!
There will also be other items coming in the mail this week. If it has my name on it, open it. It's for the restaurant. Do not hesitate. It's not anything for me (unfortunately)
LY Lunch Sales: $1554
Projected Sales : $1808
TY Lunch Sales: $2494
+/- : +60% LY and + $686 PS
Lunch Covers:142
Avg PPA: $17.56
Previous Days Labor: 16%
Previous Days Comps: 5.05%
Controllable Comps: 8.63%
Weather: rainy and chilly. low 60s
Special events?: F1 weekend ties up.
Who worked: Camacho CL. Joel, Lindsey Mandy (dbl), Ruthy host, Erika SA, Jason FR.
Flow of Business, Cuts and Ticket Times:
Started out really slow. We were starting to fill up around noon. That's when I noticed Jason wasn't here yet. Joel had already tried calling him. He arrived around 12:15 just as the sushi bar was getting sat and a party was sitting in the PR. He jumped into action- I thought we were going to go on a wait, but it died down around 1pm, and still slow by 1:30. I was going to cut just Mandy, but Jason had only gotten about 4 tables in the time, so I cut down to 2 on. Sure enough, we got a pop at 2:15 and the restaurant was quickly filling up. Ruthy and I communicated really well during that time to pace out the tables so neither Joel or Jason would get overwhelmed.
We went on a small wait just to pace out the tables, and stayed busy up until 3pm. Lindsey and Mandy helped out before leaving, which definitely helped things stay on track too. Great team work!
3 Staff members that stood out (why/how):
-Camacho was 45 minutes late. Overslept. I wrote him up. He was pretty upset about being late, since he is usually always early.
-Joel was on top of his section when we got the pop. He did a great job.
Any VIP's in?
Vivian and Eric (thai chili couple!), Owner of a restaurant I can't remember for some reason. he always comes in with her husband and kids. Asian lady? I want to say Saigon Lavunder but that's not her. I also can't spell.
Comps& Void Detail:
Voided 2 tamago for mandy, it was 86
R&M needs:
The service station sink was flowing rather slow. I fixed it. Seems it was clogged with iron and deposits in the filter. PS- the hot water, now that it flows faster, is hotter. BE CAREFUL!
86'd items/ need more:
I'm aware of all the alcohol we are out of. ABW will be in tomorrow- but some is 86d forever. Sorry. New ones to come soon!
Ordered from Amazon for delivery this week:
Flutes
Stemless wine glasses
demitasse spoons
ice cream scoop for FOH (hands off, BOH) ;)
dry erase markers for all!
There will also be other items coming in the mail this week. If it has my name on it, open it. It's for the restaurant. Do not hesitate. It's not anything for me (unfortunately)
Saturday, October 24, 2015
Saturday PM 10/24/15
Written By: Samara
LY Dinner Sales: $5799
Projected Sales : $6570
TY Dinner Sales: $6885
+/- : 19% over LY and $315 over PS
Dinner Covers: 240
Avg PPA: $28.69
Weather: 60's and raining. It's actually cold outside!!
Special events?: F1 weekend, One week before Halloween
Who worked: Lindsey, Sayo, Naoto, Camacho, Dusten (CL), Kaori (FR), Jason (SA), Ruthy, Cindy training Mika (host)
Flow of Business, Cuts and Ticket Times: Filled up and were on a 45 minute wait by 6:15. Second pop came around 7:45 and we were on a wait until 9:45. Because of the rain, the lobby was packed and lots of people waiting in their cars. Issues with kitchen early on as they got hit hard with tickets. Partially frozen edamame was sent to B4. Re-fired and comped for kitchen error. 32 minute ticket time on a yakitori set, which was also comped. No other ticket time issues for the rest of the night. Some misquotes from the host stand but mostly due to the first round of tables sitting for a long time. Cut Lindsey at 9:15, Ruthy and Sayo at 9:30, and Naoto at 9:45.
Specials:
Beef Tataki 6
Tempura Cucumber Kimchi 2
Blue Fin Nigiri 19
Blue Fin Toro 5
Tsukiji Set 12
3 Staff members that stood out (why/how): Everyone worked really well together. Team work!
Interested to see how Mika does as a host. She seems really kind.
Ran a bingo contest tonight. Sayo won and Lindsey came in 2nd place. Dusten is a really good sport.
Any VIP's in? Lauren, Erika (SA), Mark G & Kaylee, Liz & Mark, Kayo & friends
Comps& Void Detail:
Recovery edamame (partially frozen)
Recovery yakatori set (32 min ticket time)
Employee day off for Erika
Void Philly Roll (missring), wasn't made.
FNF for Lauren (VIP)
FNF takoyaki for Jason (old kitchen chef)
Training meals for Cindy and Mika
Void Saba Box. Was supposed to be an Eel box.
Owner Comp for Kayo and friends
R&M needs: Water pressure on the hand washing sink in the service station is pretty weak.
86'd items/ need more: Uni
LY Dinner Sales: $5799
Projected Sales : $6570
TY Dinner Sales: $6885
+/- : 19% over LY and $315 over PS
Dinner Covers: 240
Avg PPA: $28.69
Weather: 60's and raining. It's actually cold outside!!
Special events?: F1 weekend, One week before Halloween
Who worked: Lindsey, Sayo, Naoto, Camacho, Dusten (CL), Kaori (FR), Jason (SA), Ruthy, Cindy training Mika (host)
Flow of Business, Cuts and Ticket Times: Filled up and were on a 45 minute wait by 6:15. Second pop came around 7:45 and we were on a wait until 9:45. Because of the rain, the lobby was packed and lots of people waiting in their cars. Issues with kitchen early on as they got hit hard with tickets. Partially frozen edamame was sent to B4. Re-fired and comped for kitchen error. 32 minute ticket time on a yakitori set, which was also comped. No other ticket time issues for the rest of the night. Some misquotes from the host stand but mostly due to the first round of tables sitting for a long time. Cut Lindsey at 9:15, Ruthy and Sayo at 9:30, and Naoto at 9:45.
Beef Tataki 6
Tempura Cucumber Kimchi 2
Blue Fin Nigiri 19
Blue Fin Toro 5
Tsukiji Set 12
3 Staff members that stood out (why/how): Everyone worked really well together. Team work!
Interested to see how Mika does as a host. She seems really kind.
Ran a bingo contest tonight. Sayo won and Lindsey came in 2nd place. Dusten is a really good sport.
Any VIP's in? Lauren, Erika (SA), Mark G & Kaylee, Liz & Mark, Kayo & friends
Comps& Void Detail:
Recovery edamame (partially frozen)
Recovery yakatori set (32 min ticket time)
Employee day off for Erika
Void Philly Roll (missring), wasn't made.
FNF for Lauren (VIP)
FNF takoyaki for Jason (old kitchen chef)
Training meals for Cindy and Mika
Void Saba Box. Was supposed to be an Eel box.
Owner Comp for Kayo and friends
R&M needs: Water pressure on the hand washing sink in the service station is pretty weak.
86'd items/ need more: Uni
Saturday AM 10/24/15
Written By: Scott
LY Lunch Sales:2484
Projected Sales :2716
TY Lunch Sales:2345
+/- : -$371 PS and -6% LY
Lunch Covers:122
Avg PPA:19.22
Previous Days Labor:16%
Previous Days Comps:9.38%
Controllable Comps:87.8%
Weather: Rain high of 71 today
Special events?:F1 weekend
Who worked:Grace, Lindsey, Sophia, Stephanie. Hiroe (FR) John (SA) Ruthy (host)
Flow of Business, Cuts and Ticket Times: Really mellow lunch due to the rain. We peaked around 12:45 but never got completely full. Cut Lindsey at 1:30 and Grace at 2. Several more tables came in right before closing so, stayed 2 on. Had a 15 minute wait for an apple pie spring roll. Lady wasn't upset about it and probably wouldn't had known until I checked on her.
Specials: Blue fin
3 Staff members that stood out (why/how): After Lindsey was cut a table sat at A2 for 5 minutes before being greeted. The servers knew that Lindsey had been cut. I talked to Ruthy about letting servers know if they've been sat outside of their original sections in the future. I'll also be more aware of this as well.
Sophia did a great job today helping outside her section; refilling waters and prebussing. She is also the one that brought A2 to my attention. Before I could ask, the table had drinks, order was in and set up for service. Great job
Everyone was in a great mood today despite it being so gloomy outside
Any VIP's in?David and Ruby, Kenny, Rachel and co.
Comps& Void Detail:
50% dnl on superfly for B8 - Gogo sauce was too spicy
Voided 1 pinot gris for Sophia. Sensitive button, rang up twice. Had to reopen check though :(
FNF for Elizabeth's friends
R&M needs:
86'd items/ need more: Low on Kabocha soft serve. I asked Jersey to make more. We might have it for dinner
LY Lunch Sales:2484
Projected Sales :2716
TY Lunch Sales:2345
+/- : -$371 PS and -6% LY
Lunch Covers:122
Avg PPA:19.22
Previous Days Labor:16%
Previous Days Comps:9.38%
Controllable Comps:87.8%
Weather: Rain high of 71 today
Special events?:F1 weekend
Who worked:Grace, Lindsey, Sophia, Stephanie. Hiroe (FR) John (SA) Ruthy (host)
Flow of Business, Cuts and Ticket Times: Really mellow lunch due to the rain. We peaked around 12:45 but never got completely full. Cut Lindsey at 1:30 and Grace at 2. Several more tables came in right before closing so, stayed 2 on. Had a 15 minute wait for an apple pie spring roll. Lady wasn't upset about it and probably wouldn't had known until I checked on her.
Specials: Blue fin
3 Staff members that stood out (why/how): After Lindsey was cut a table sat at A2 for 5 minutes before being greeted. The servers knew that Lindsey had been cut. I talked to Ruthy about letting servers know if they've been sat outside of their original sections in the future. I'll also be more aware of this as well.
Sophia did a great job today helping outside her section; refilling waters and prebussing. She is also the one that brought A2 to my attention. Before I could ask, the table had drinks, order was in and set up for service. Great job
Everyone was in a great mood today despite it being so gloomy outside
Any VIP's in?David and Ruby, Kenny, Rachel and co.
Comps& Void Detail:
50% dnl on superfly for B8 - Gogo sauce was too spicy
Voided 1 pinot gris for Sophia. Sensitive button, rang up twice. Had to reopen check though :(
FNF for Elizabeth's friends
R&M needs:
86'd items/ need more: Low on Kabocha soft serve. I asked Jersey to make more. We might have it for dinner
Friday PM 10/23/15
Written By: Scott and Elizabeth
LY Dinner Sales: 6455
Projected Sales :6608
TY Dinner Sales:7384
+/- : +$776 PS and +14% LY
Dinner Covers:244
Avg PPA:30.26
Weather: Rain in the early evening but stopped before opening
Special events?:F1 weekend
Who worked: Dusten, Sayo, Camacho, Sophia, Samara and Cindy (Host), Jason (SA) and Sigele (FR)
Flow of Business, Cuts and Ticket Times: Really busy night tonight. Johnny is still out recovering so we were 4 on tonight. Full and on a wait at 6. The wait was an hour for most part of the night. We did go over the quoted wait several times. LOTS of babies and several 5-6 tops. Some servers seemed to be a little frantic when the rush first happened but got into their groove once getting everyone set up and orders in. No long times times that I am aware of
*Found a defective/empty Kirin
Specials:
Beef Tataki 5
Tempura Zucchini 7
Blue Fin Nigiri 25
Blue Fin Sashimi 9
3 Staff members that stood out (why/how): Sayo struggled a little in the beginning got a little behind but caught back up to finish strong with a little help from others. Also, wanted to mention what happened at B8. The lady at the table ordered 3 orders of Kim Tako. Sayo made sure to point to the item on the menu and repeat it back to them. When they came out the table was super apologetic. They meant to order 3 Iidako. We ended up selling the other 2 and gifted 1 to B8. They loved it! This is why we repeat orders back to customers, however, it doesn't work all the time...
Elizabeth and I watched as Jason C. wiped bits of food onto the floor as he was busing a table. Eliz talked to him about it. Coach coach coach...
Ruthy was super busy in cocktail tonight!! She did a great job as well as everyone else on a very busy night with only 4 servers on
Any VIP's in? Scott's old roommate Bree and ex-coworker Alex from the W, Thai chili couple, Yelp check in ice cream guys
Comps& Void Detail:
1 Emp day off - Spencer
1 Changed mind - Kim Tako
1 Misring - For Sophia (forgot the item)
2 Birthday
1 Kome Bucks
R&M needs: The lights on the patio and the kitchen keep going out for some reason. Will call electrician in the morning to address the issue
Black triangular plates came in today
Eliz ordered Crayons, Swiffer Dusters and Febreze
86'd items/ need more:
*If AM staff has curry for lunch and does not eat the side salad. Please dispose of the salad and not leave it in the party room. Thanks and please spread
LY Dinner Sales: 6455
Projected Sales :6608
TY Dinner Sales:7384
+/- : +$776 PS and +14% LY
Dinner Covers:244
Avg PPA:30.26
Weather: Rain in the early evening but stopped before opening
Special events?:F1 weekend
Who worked: Dusten, Sayo, Camacho, Sophia, Samara and Cindy (Host), Jason (SA) and Sigele (FR)
Flow of Business, Cuts and Ticket Times: Really busy night tonight. Johnny is still out recovering so we were 4 on tonight. Full and on a wait at 6. The wait was an hour for most part of the night. We did go over the quoted wait several times. LOTS of babies and several 5-6 tops. Some servers seemed to be a little frantic when the rush first happened but got into their groove once getting everyone set up and orders in. No long times times that I am aware of
*Found a defective/empty Kirin
Specials:
Beef Tataki 5
Tempura Zucchini 7
Blue Fin Nigiri 25
Blue Fin Sashimi 9
3 Staff members that stood out (why/how): Sayo struggled a little in the beginning got a little behind but caught back up to finish strong with a little help from others. Also, wanted to mention what happened at B8. The lady at the table ordered 3 orders of Kim Tako. Sayo made sure to point to the item on the menu and repeat it back to them. When they came out the table was super apologetic. They meant to order 3 Iidako. We ended up selling the other 2 and gifted 1 to B8. They loved it! This is why we repeat orders back to customers, however, it doesn't work all the time...
Elizabeth and I watched as Jason C. wiped bits of food onto the floor as he was busing a table. Eliz talked to him about it. Coach coach coach...
Ruthy was super busy in cocktail tonight!! She did a great job as well as everyone else on a very busy night with only 4 servers on
Any VIP's in? Scott's old roommate Bree and ex-coworker Alex from the W, Thai chili couple, Yelp check in ice cream guys
Comps& Void Detail:
1 Emp day off - Spencer
1 Changed mind - Kim Tako
1 Misring - For Sophia (forgot the item)
2 Birthday
1 Kome Bucks
R&M needs: The lights on the patio and the kitchen keep going out for some reason. Will call electrician in the morning to address the issue
Black triangular plates came in today
Eliz ordered Crayons, Swiffer Dusters and Febreze
86'd items/ need more:
*If AM staff has curry for lunch and does not eat the side salad. Please dispose of the salad and not leave it in the party room. Thanks and please spread
Friday, October 23, 2015
Friday 10.23.15 AM
Written By: Kayo
LY Lunch Sales:$1608
Projected Sales :$2342
TY Lunch Sales:$2321
+/- :+44% LY, -$21 PROJ
Lunch Covers:132
Avg PPA: $17.58
Previous Days Labor:16%
Previous Days Comps:20.36 % ( only because some anniversary discount was categorized under this)
Controllable Comps: 23.96% ( same reason above ) but actual controllable comps is only 0.6%
Weather: Wet high 70's
Special events?:
Who worked: Amanda, Kate, Lindsey, Clair, John (SA), Jason ( FR) Grace ( Host)
Flow of Business, Cuts and Ticket Times: Steady start, filled around noon and went on small wait, start to die down after 1pm. Cut Mande at 1pm, Kate at 1:30.
No major issue, one table ( 2 Asian) ate sushi lunch and katsudon, they were happy every time Kate checked on them, but they left the note " your Tonkotsu was not best condition" and less than 10% tip. I wonder if they wanted to say "Katsudon" or what... but that was it.
Specials:
3 Staff members that stood out (why/how):
I feel everyone was their 100% and did had great shift together.
Any VIP's in? Jon(Omakase), Phil and Phillis (?) our nighbor, Ben, (japanese speaking white guy)
Comps& Void Detail: Takoyaki-as a gift for Ben. Seaweed salad, Misring,
R&M needs: Electrician came and got new breaker.
86'd items/ need more:
LY Lunch Sales:$1608
Projected Sales :$2342
TY Lunch Sales:$2321
+/- :+44% LY, -$21 PROJ
Lunch Covers:132
Avg PPA: $17.58
Previous Days Labor:16%
Previous Days Comps:20.36 % ( only because some anniversary discount was categorized under this)
Controllable Comps: 23.96% ( same reason above ) but actual controllable comps is only 0.6%
Weather: Wet high 70's
Special events?:
Who worked: Amanda, Kate, Lindsey, Clair, John (SA), Jason ( FR) Grace ( Host)
Flow of Business, Cuts and Ticket Times: Steady start, filled around noon and went on small wait, start to die down after 1pm. Cut Mande at 1pm, Kate at 1:30.
No major issue, one table ( 2 Asian) ate sushi lunch and katsudon, they were happy every time Kate checked on them, but they left the note " your Tonkotsu was not best condition" and less than 10% tip. I wonder if they wanted to say "Katsudon" or what... but that was it.
Specials:
3 Staff members that stood out (why/how):
I feel everyone was their 100% and did had great shift together.
Any VIP's in? Jon(Omakase), Phil and Phillis (?) our nighbor, Ben, (japanese speaking white guy)
Comps& Void Detail: Takoyaki-as a gift for Ben. Seaweed salad, Misring,
R&M needs: Electrician came and got new breaker.
86'd items/ need more:
Thursday, October 22, 2015
Thursday PM 10/22/15
Written By: Samara
LY Dinner Sales: $4037
Projected Sales : $4952
TY Dinner Sales: $4627
+/- : 15% over LY and -$325 PS
Dinner Covers: 194
Avg PPA: $27.94
Weather: High 70's, cloudy and scattered showers
Special events?: 4th year anniversary! 20% off for everyone!
Who worked: Sophia, Naoto, Kate, Stephanie, Dusten (CL), John (SA), Kaori (FR), Ruthy & Cindy (host)
Flow of Business, Cuts and Ticket Times: Lots of people waiting outside before we opened. Filled up at 6pm and went on a fluctuating wait of 20-45mins until 9:30 when I cut Sophia and Kate. Cut Stephanie at 9:45. Tables turned quickly. The restaurant had a frantic feeling in the air but no long ticket times and the servers did a great job of working together. My only complaint is that I had to coerce the severs to get plates for the sushi bar, who were pretty slammed for the first couple of hours. We were all busy.
Kaori mixed up an order of regular tempura and special tempura for B6 and the party room. The party room ate theirs before realizing the difference and B6 was pretty unhappy understandably with the mix up. I comped both tempuras for recovery. Jersey made a third tempura for B6 but they didn't want it. I gifted it to Rachel and Carlos at the sushi bar.
I ran into two problems tonight with the 20% off anniversary button. First, I had to manually discount non happy food during happy hour. Secondly, half way through the night I noticed that the anniversary button was discounting EVERYTHING...including alcohol. I know that during lunch Kayo was not discounting alcohol. I spoke to Take about this and he said it was fine for this one day since it was our 4 year anniversary. I had already prompted Grace when she arrived to cocktail that no drinks were to be discounted, so we didn't lose any money in that aspect.
The water spout in the server station lost a metal piece. Luckily I found it in a water pitcher and fixed it.
Specials:
Beef Tataki 2
Tempura Zucchini 13
Blue Fin 12
Blue Fin Toro 3
King Salmon Carpaccio 7
3 Staff members that stood out (why/how): Kristen (new host) quit. She was supposed to be at 4:15 to train with Ruthy. After 15 minutes went by, I had a bad feeling. Immediately called Cindy to see if could come in. Kristen sent Elizabeth an email sometime during the day. I didn't find out until 4:45. Luckily Cindy was able to come from her other job (Easy Tiger) and was here at 6:30. I gave Cindy $15 Kome bucks for being so helpful in a busy and stressful situation. She used her bucks for dinner. Thank you Cindy!
I love working with Naoto. He's always quick to help everyone run food, bus tables, and he was the best at getting plates for the sushi bar. Great attitude all around.
Any VIP's in? Rachel & Carlos, Kenny, John from Switched On
Comps& Void Detail:
$45 in Kome bucks
Recovery 2 tempura
Miss ring- glass of wine for Kate
Reopened a check for Naoto-he forgot to give them 20% discount
R&M needs:
86'd items/ need more: Uni
LY Dinner Sales: $4037
Projected Sales : $4952
TY Dinner Sales: $4627
+/- : 15% over LY and -$325 PS
Dinner Covers: 194
Avg PPA: $27.94
Weather: High 70's, cloudy and scattered showers
Special events?: 4th year anniversary! 20% off for everyone!
Who worked: Sophia, Naoto, Kate, Stephanie, Dusten (CL), John (SA), Kaori (FR), Ruthy & Cindy (host)
Flow of Business, Cuts and Ticket Times: Lots of people waiting outside before we opened. Filled up at 6pm and went on a fluctuating wait of 20-45mins until 9:30 when I cut Sophia and Kate. Cut Stephanie at 9:45. Tables turned quickly. The restaurant had a frantic feeling in the air but no long ticket times and the servers did a great job of working together. My only complaint is that I had to coerce the severs to get plates for the sushi bar, who were pretty slammed for the first couple of hours. We were all busy.
Kaori mixed up an order of regular tempura and special tempura for B6 and the party room. The party room ate theirs before realizing the difference and B6 was pretty unhappy understandably with the mix up. I comped both tempuras for recovery. Jersey made a third tempura for B6 but they didn't want it. I gifted it to Rachel and Carlos at the sushi bar.
I ran into two problems tonight with the 20% off anniversary button. First, I had to manually discount non happy food during happy hour. Secondly, half way through the night I noticed that the anniversary button was discounting EVERYTHING...including alcohol. I know that during lunch Kayo was not discounting alcohol. I spoke to Take about this and he said it was fine for this one day since it was our 4 year anniversary. I had already prompted Grace when she arrived to cocktail that no drinks were to be discounted, so we didn't lose any money in that aspect.
The water spout in the server station lost a metal piece. Luckily I found it in a water pitcher and fixed it.
Specials:
Beef Tataki 2
Tempura Zucchini 13
Blue Fin 12
Blue Fin Toro 3
King Salmon Carpaccio 7
3 Staff members that stood out (why/how): Kristen (new host) quit. She was supposed to be at 4:15 to train with Ruthy. After 15 minutes went by, I had a bad feeling. Immediately called Cindy to see if could come in. Kristen sent Elizabeth an email sometime during the day. I didn't find out until 4:45. Luckily Cindy was able to come from her other job (Easy Tiger) and was here at 6:30. I gave Cindy $15 Kome bucks for being so helpful in a busy and stressful situation. She used her bucks for dinner. Thank you Cindy!
I love working with Naoto. He's always quick to help everyone run food, bus tables, and he was the best at getting plates for the sushi bar. Great attitude all around.
Any VIP's in? Rachel & Carlos, Kenny, John from Switched On
Comps& Void Detail:
$45 in Kome bucks
Recovery 2 tempura
Miss ring- glass of wine for Kate
Reopened a check for Naoto-he forgot to give them 20% discount
R&M needs:
86'd items/ need more: Uni
Tuesday 10.22.15 AM
Written By: Kayo
LY Lunch Sales:$1649
Projected Sales :$1793
TY Lunch Sales:$2295
+/- :+39% LY $502 PROJ
Lunch Covers:150
Avg PPA:$15.3
Previous Days Labor:24%
Previous Days Comps:4.62%
Controllable Comps:7.77%
Weather: Wet, light rain with mid 70's
Special events?: 4th anniversary!!!!!! 20% all day
Who worked:Sayo, Lindsey, Sophia, Clair, Naoto ( helped us first 15mins), John(SA) Jason (FR) Junko (Host) Take came back and just hung out here talked to customers and helped sushi bar.
Flow of Business, Cuts and Ticket Times:So again we did not have Johnny. I read blogs from last two days, but really did not realize it continues or what, but since he did not get covered last two days, I was not sure and Sayo warned me, it would be 3 again.
So I called Naoto and asked him to cover Johnny's shift not knowing Johnny released his shift and Clair got it covered. So when Clair showed up, we all got confused but actually Clair picked up the shift, just same routine as they have been doing to work for someone.
Maybe I should not be worried, but I was not sure if we were going to be 3 like yesterday and Tuesday. Anyway I feel we do not have anyone to blame, we all did our job, but also might be nice to have more detailed communication for situation like this. I would appreciate if the manager from the previous day leave the note if he was going to come or someone else was gonna come,,, or something..
Other than that it was really busy but smooth shift.
It was little hectic that I had to apply discount for every tables, but we got 20%off button! Thank you!! We are ready for dinner!
We started out steady with many of my Japanese friends, regulars. By 11:45 we got on wait. Wait was normal but continued all the way to 1:40.
Many babies, small children, office people.
Even though we were super busy entire time, ticket time was good. We did not have any issues, except food got misring in because sushi card was not wiped.
It was Sophia's table and she even read the card again and they agreed but as soon as they saw the food they said they did not order and it turned to be already there on the card.
Specials:
3 Staff members that stood out (why/how):
Junko did wonderful job by herself handing all waits and helping John to clear table, so I bought her a ramen for lunch.
Sayo is always top of everything, when we were not sure the status with Johnny, she was the one reminded me about the situation. and always very helpful.
Clair was fast and accurate, she even tries to help everyone ( I see it from her a lot lately.)
Any VIP's in? Victor, Mika, Jay ( he is staging at sushi bar tomorrow), Bunch of my Japanese friends, Kengo from UT ( the one ordered catering for Nov 12th), Couple with salmon sashimi little girl.
Comps& Void Detail: Grilled salmon, Tonkotsu for the one got old sushi card.
R&M needs: Electrician will be here tomorrow morning.
86'd items/ need more:
LY Lunch Sales:$1649
Projected Sales :$1793
TY Lunch Sales:$2295
+/- :+39% LY $502 PROJ
Lunch Covers:150
Avg PPA:$15.3
Previous Days Labor:24%
Previous Days Comps:4.62%
Controllable Comps:7.77%
Weather: Wet, light rain with mid 70's
Special events?: 4th anniversary!!!!!! 20% all day
Who worked:Sayo, Lindsey, Sophia, Clair, Naoto ( helped us first 15mins), John(SA) Jason (FR) Junko (Host) Take came back and just hung out here talked to customers and helped sushi bar.
Flow of Business, Cuts and Ticket Times:So again we did not have Johnny. I read blogs from last two days, but really did not realize it continues or what, but since he did not get covered last two days, I was not sure and Sayo warned me, it would be 3 again.
So I called Naoto and asked him to cover Johnny's shift not knowing Johnny released his shift and Clair got it covered. So when Clair showed up, we all got confused but actually Clair picked up the shift, just same routine as they have been doing to work for someone.
Maybe I should not be worried, but I was not sure if we were going to be 3 like yesterday and Tuesday. Anyway I feel we do not have anyone to blame, we all did our job, but also might be nice to have more detailed communication for situation like this. I would appreciate if the manager from the previous day leave the note if he was going to come or someone else was gonna come,,, or something..
Other than that it was really busy but smooth shift.
It was little hectic that I had to apply discount for every tables, but we got 20%off button! Thank you!! We are ready for dinner!
We started out steady with many of my Japanese friends, regulars. By 11:45 we got on wait. Wait was normal but continued all the way to 1:40.
Many babies, small children, office people.
Even though we were super busy entire time, ticket time was good. We did not have any issues, except food got misring in because sushi card was not wiped.
It was Sophia's table and she even read the card again and they agreed but as soon as they saw the food they said they did not order and it turned to be already there on the card.
Specials:
3 Staff members that stood out (why/how):
Junko did wonderful job by herself handing all waits and helping John to clear table, so I bought her a ramen for lunch.
Sayo is always top of everything, when we were not sure the status with Johnny, she was the one reminded me about the situation. and always very helpful.
Clair was fast and accurate, she even tries to help everyone ( I see it from her a lot lately.)
Any VIP's in? Victor, Mika, Jay ( he is staging at sushi bar tomorrow), Bunch of my Japanese friends, Kengo from UT ( the one ordered catering for Nov 12th), Couple with salmon sashimi little girl.
Comps& Void Detail: Grilled salmon, Tonkotsu for the one got old sushi card.
R&M needs: Electrician will be here tomorrow morning.
86'd items/ need more:
Wednesday, October 21, 2015
Wednesday 10/21/15 recap
Written By: Dusten
LY Lunch Sales:1780
Projected Sales :1837
TY Lunch Sales:1232
+/- :-31% down from LY and -$605 short of projected
Lunch Covers: 70
Avg PPA: 17.6
LY Dinner Sales:3447
Projected Sales :4492
TY Dinner Sales:4694
+/- :36% increase from LY and $202 over P
Dinner Covers:168
Avg PPA: 27.94
Previous Days Labor:24%
Previous Days Comps:4.45%
Controllable Comps:8.44%
Weather: Muggy and overcast with some drizzle after dark.
Special events?: Marty McFly and Doc Brown came to town from 1985. Biff stole their time machine and disrupted past events, so Marty and Doc went on an epic quest to repair the space-time continuum.
Who worked: Lunch: Lindsey, Kristen, Naoto, Erica SA, Jason training John FR and Junko H.
Dinner: Lindsey, Naoto, Sayo, Camacho, Sophia CL, Cindy and Jason H, Hiroe FR and Miho SA.
Flow of Business, Cuts and Ticket Times: Lunch was very slow. We didn't get our first cover until nearly noon. Johnny is still infirm so we went three on again. Ticket times were fine.
Dinner: Dinner was a bit more lively. we did as more covers in 90 minutes of dinner service than all of lunch. Weather kept tables lingering a bit. Again, nothing with ticket times.
Specials: 4 hama-toto box, 3 carpaccio special, 10 tempura specials
3 Staff members that stood out (why/how): Lunch: All of the servers divided up closing duties and got it all done.
It doesn't look like johnny will be here tomorrow either. Both he and Shannon both have whatever it is.
Dinner: I saw Camacho take a moment to chat up some of Sophia's people as she had gotten triple sat. They were an older couple, I know I've served them before. I just thought it was nice of him to keep them occupied while she made her way to greet them.
Miho says she was sick today but you'd never know it. I stepped in to help her when a largew number of tables had left at once. She apologized as if me helping her was a fault on her part. That's when she told me she wasn't feeling well, and the only time I saw any indication of it.
Any VIP's in? Leslie- friend of Rachel and Carlos, brought with her little dog in her purse. Kazu was a little bothered that the dog was inside the restaurant. I told him it could be a service animal- turns out that is exactly right... according to Sophia.
Owners of Hillside Farmacy, Greg and Jade.
Guy from Alamo, manager at the Ritz, stopped me to tell me that every time he comes in, the service and food are both top-notch and we are one of his favorite places in town. His name is Spencer, he worked with Elizabeth briefly. He specifically mentioned Sophia, Camacho and Johnny as his regular servers.
Comps& Void Detail: Bday apple pie spring roll. Sent a katsuo tataki to hillside owners via kome bucks. $15 kome bucks from a lunch table.
Recovery- 2 aji nigiri. the guy ordered 4. one had a bone in it. I took off two. Another recovery- 20% off sushi lunch. Woman said there was a piece on her lunch that was, "no bueno." It was Lindsey's table. She could remember if it was the hamachi or the suzuki.
R&M needs:
86'd items/ need more:
LY Lunch Sales:1780
Projected Sales :1837
TY Lunch Sales:1232
+/- :-31% down from LY and -$605 short of projected
Lunch Covers: 70
Avg PPA: 17.6
LY Dinner Sales:3447
Projected Sales :4492
TY Dinner Sales:4694
+/- :36% increase from LY and $202 over P
Dinner Covers:168
Avg PPA: 27.94
Previous Days Labor:24%
Previous Days Comps:4.45%
Controllable Comps:8.44%
Weather: Muggy and overcast with some drizzle after dark.
Special events?: Marty McFly and Doc Brown came to town from 1985. Biff stole their time machine and disrupted past events, so Marty and Doc went on an epic quest to repair the space-time continuum.
Who worked: Lunch: Lindsey, Kristen, Naoto, Erica SA, Jason training John FR and Junko H.
Dinner: Lindsey, Naoto, Sayo, Camacho, Sophia CL, Cindy and Jason H, Hiroe FR and Miho SA.
Flow of Business, Cuts and Ticket Times: Lunch was very slow. We didn't get our first cover until nearly noon. Johnny is still infirm so we went three on again. Ticket times were fine.
Dinner: Dinner was a bit more lively. we did as more covers in 90 minutes of dinner service than all of lunch. Weather kept tables lingering a bit. Again, nothing with ticket times.
Specials: 4 hama-toto box, 3 carpaccio special, 10 tempura specials
3 Staff members that stood out (why/how): Lunch: All of the servers divided up closing duties and got it all done.
It doesn't look like johnny will be here tomorrow either. Both he and Shannon both have whatever it is.
Dinner: I saw Camacho take a moment to chat up some of Sophia's people as she had gotten triple sat. They were an older couple, I know I've served them before. I just thought it was nice of him to keep them occupied while she made her way to greet them.
Miho says she was sick today but you'd never know it. I stepped in to help her when a largew number of tables had left at once. She apologized as if me helping her was a fault on her part. That's when she told me she wasn't feeling well, and the only time I saw any indication of it.
Any VIP's in? Leslie- friend of Rachel and Carlos, brought with her little dog in her purse. Kazu was a little bothered that the dog was inside the restaurant. I told him it could be a service animal- turns out that is exactly right... according to Sophia.
Owners of Hillside Farmacy, Greg and Jade.
Guy from Alamo, manager at the Ritz, stopped me to tell me that every time he comes in, the service and food are both top-notch and we are one of his favorite places in town. His name is Spencer, he worked with Elizabeth briefly. He specifically mentioned Sophia, Camacho and Johnny as his regular servers.
Comps& Void Detail: Bday apple pie spring roll. Sent a katsuo tataki to hillside owners via kome bucks. $15 kome bucks from a lunch table.
Recovery- 2 aji nigiri. the guy ordered 4. one had a bone in it. I took off two. Another recovery- 20% off sushi lunch. Woman said there was a piece on her lunch that was, "no bueno." It was Lindsey's table. She could remember if it was the hamachi or the suzuki.
R&M needs:
86'd items/ need more:
Tuesday, October 20, 2015
Tuesday PM 10/20/15
Written By: Samara
LY Dinner Sales: $4014
Projected Sales : $4322
TY Dinner Sales:
+/- : +5% LS and -$92 PS
Dinner Covers:162
Avg PPA: $26.11
Weather: 85 degrees, low 60's at night
Special events?:
Who worked: Krystin, Lindsey, Clair, Mandy, Kate (CL), Jason & Cindy (host), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Really slow start. Didn't pick up until around 7:30. Consistent wait of about 15-30 mins until right before 9pm. Lots of 6 tops. Cut Krystin at 8, Jason and Lindsey at 8:50, and Mandy at 9:30.
Kate mentioned that this was the second night in the row that Hiroe was not running miso soups when it was prompted on the ticket. Seems very unlikely that Hiroe would refuse to run soups. Maybe the tickets are getting lost in the mix of the kitchen. No other ticket times to note.
The lights on the patio went off again and came back on after 60 seconds. Then Toshi mentioned that the sushi bar display wasn't working. The breaker was tripped. I was sitting outside with Krystin right at close and the patio lights went off again. Again!
Ran a contest. We played BINGO! Lindsey won.
Specials:
Kaki Fry 2
Tempura Special 9
Beef Tataki 4
King Salmon Box 1
Sake Toro and Hama Toro Aburi 2
3 Staff members that stood out (why/how): Krystin didn't seem to be in the best mood tonight, kind of low. Possibly because of how lunch went? She managed to turn things around and be in a better mood as the night went on. Cindy sat 3 women at B3 and they asked who their server was and seemed apprehensive in having her serve them again. Cindy assured them that Krystin was very charming. Half way through their meal, the let Cindy know that she was right and they were quite happy with her service. Also, Krystin's 7:00 party was the majority of her sales!
Sushi bar seemed pleased that I continually ran Kate's food. She does seem to get overwhelm quickly, even when there is a long lag between her table times. Don't think she can really handle being the closer but that's just my opinion.
Jason and Cindy work really well as a host/cocktail team. Thinking that Jason could make a really great cocktail, as he is personable and knowledgeable about our drink menu. I'm ready to give him a makeover if this helps...!
Any VIP's in? My friend Kelly. Mostly new faces.
Comps& Void Detail:
FNF for my friend Kelly
Void for party room: A grilled salmon (86'd) and a Buta-Kimchi (guest changed mind)
Makanai for a bottle of Ginjo for Krystin. She said that servers have purchased full bottles at cost but I wasn't sure if that was ok or how I would ring it in.
R&M needs: Closing safe was $15 over. ???
86'd items/ need more:Grilled Salmon, Farm Salad
LY Dinner Sales: $4014
Projected Sales : $4322
TY Dinner Sales:
+/- : +5% LS and -$92 PS
Dinner Covers:162
Avg PPA: $26.11
Weather: 85 degrees, low 60's at night
Special events?:
Who worked: Krystin, Lindsey, Clair, Mandy, Kate (CL), Jason & Cindy (host), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Really slow start. Didn't pick up until around 7:30. Consistent wait of about 15-30 mins until right before 9pm. Lots of 6 tops. Cut Krystin at 8, Jason and Lindsey at 8:50, and Mandy at 9:30.
Kate mentioned that this was the second night in the row that Hiroe was not running miso soups when it was prompted on the ticket. Seems very unlikely that Hiroe would refuse to run soups. Maybe the tickets are getting lost in the mix of the kitchen. No other ticket times to note.
The lights on the patio went off again and came back on after 60 seconds. Then Toshi mentioned that the sushi bar display wasn't working. The breaker was tripped. I was sitting outside with Krystin right at close and the patio lights went off again. Again!
Specials:
Kaki Fry 2
Tempura Special 9
Beef Tataki 4
King Salmon Box 1
Sake Toro and Hama Toro Aburi 2
3 Staff members that stood out (why/how): Krystin didn't seem to be in the best mood tonight, kind of low. Possibly because of how lunch went? She managed to turn things around and be in a better mood as the night went on. Cindy sat 3 women at B3 and they asked who their server was and seemed apprehensive in having her serve them again. Cindy assured them that Krystin was very charming. Half way through their meal, the let Cindy know that she was right and they were quite happy with her service. Also, Krystin's 7:00 party was the majority of her sales!
Sushi bar seemed pleased that I continually ran Kate's food. She does seem to get overwhelm quickly, even when there is a long lag between her table times. Don't think she can really handle being the closer but that's just my opinion.
Jason and Cindy work really well as a host/cocktail team. Thinking that Jason could make a really great cocktail, as he is personable and knowledgeable about our drink menu. I'm ready to give him a makeover if this helps...!
Any VIP's in? My friend Kelly. Mostly new faces.
Comps& Void Detail:
FNF for my friend Kelly
Void for party room: A grilled salmon (86'd) and a Buta-Kimchi (guest changed mind)
Makanai for a bottle of Ginjo for Krystin. She said that servers have purchased full bottles at cost but I wasn't sure if that was ok or how I would ring it in.
R&M needs: Closing safe was $15 over. ???
86'd items/ need more:Grilled Salmon, Farm Salad
Tuesday AM 10/20/15
Written By: Scott and Elizabeth
LY Lunch Sales:1483
Projected Sales :1612
TY Lunch Sales:
+/- : +94 PS and 15% LY
Lunch Covers: 98
Avg PPA: 17.41
Previous Days Labor:20%
Previous Days Comps:87.19%
Controllable Comps:7.57%
Weather: Cool morning high in the mid 80's today
Special events?: National Suspenders Day
Who worked: Mandy, Grace, and Lindsey. Junko (Host), Erika (SA) and Sigele training John as (FR).
Flow of Business, Cuts and Ticket Times: Johnny has an infection of some sort and went to the doctor today so we went with 3 on. It was a pretty mellow Tuesday lunch. We filled up around 12:30 but always had a table open for a walk in. Grace was cut at 1:30 and finished with 2 on. Ticket times were normal except for an order for A8 (1 Grilled Salmon and 2 Bento Boxes) which Krystin forgot to ring in (she said it had only been a few minutes). She put a rush on the order but it still took about 15 minutes. The gentlemen seemed happy and not aware of the mistake.
Specials: N/A
3 Staff members that stood out (why/how): Everyone really seemed on top of their sections today. Other than that one mishap at A8 everything else was smooth sailing. Krystin was a little upset with her section this morning because she was a double and technically should have been first cut. Elizabeth and I decided to put Grace in that section as Krystin was a better fit for the back A's and the middle of the sushi bar. Elizabeth explained that to her in more detail after the shift.
Sigele said that John is just not training well. Putting away dishes and doing other things while he is supposed to be learning the food and everything else that goes along with being a food runner. Will need more training
Any VIP's in? Aaron (Elizabeth's hubby) and friend Josh, a familiar face from Thundercloud S. Lamar. An older free spirited couple brought in a present for us today. Assuming they are aware that our anniversary is this week. Kome Krawl couple were in today
Comps& Void Detail:
FNF for Aaron
Promo'd one soft serve for Yelp check in
R&M needs: Ordered a push cart for the sandwich board and other heavy items. Will be in on Thursday
86'd items/ need more: Ordered ramekins and triangular plates. Should be here in 1 to 2 weeks
LY Lunch Sales:1483
Projected Sales :1612
TY Lunch Sales:
+/- : +94 PS and 15% LY
Lunch Covers: 98
Avg PPA: 17.41
Previous Days Labor:20%
Previous Days Comps:87.19%
Controllable Comps:7.57%
Weather: Cool morning high in the mid 80's today
Special events?: National Suspenders Day
Who worked: Mandy, Grace, and Lindsey. Junko (Host), Erika (SA) and Sigele training John as (FR).
Flow of Business, Cuts and Ticket Times: Johnny has an infection of some sort and went to the doctor today so we went with 3 on. It was a pretty mellow Tuesday lunch. We filled up around 12:30 but always had a table open for a walk in. Grace was cut at 1:30 and finished with 2 on. Ticket times were normal except for an order for A8 (1 Grilled Salmon and 2 Bento Boxes) which Krystin forgot to ring in (she said it had only been a few minutes). She put a rush on the order but it still took about 15 minutes. The gentlemen seemed happy and not aware of the mistake.
Specials: N/A
3 Staff members that stood out (why/how): Everyone really seemed on top of their sections today. Other than that one mishap at A8 everything else was smooth sailing. Krystin was a little upset with her section this morning because she was a double and technically should have been first cut. Elizabeth and I decided to put Grace in that section as Krystin was a better fit for the back A's and the middle of the sushi bar. Elizabeth explained that to her in more detail after the shift.
Sigele said that John is just not training well. Putting away dishes and doing other things while he is supposed to be learning the food and everything else that goes along with being a food runner. Will need more training
Any VIP's in? Aaron (Elizabeth's hubby) and friend Josh, a familiar face from Thundercloud S. Lamar. An older free spirited couple brought in a present for us today. Assuming they are aware that our anniversary is this week. Kome Krawl couple were in today
Comps& Void Detail:
FNF for Aaron
Promo'd one soft serve for Yelp check in
R&M needs: Ordered a push cart for the sandwich board and other heavy items. Will be in on Thursday
86'd items/ need more: Ordered ramekins and triangular plates. Should be here in 1 to 2 weeks
Monday, October 19, 2015
Monday 10/19
Written By: Scott/Elizabeth
LY Lunch Sales: 1625
Projected Sales : 1671
TY Lunch Sales: 1498
+/- : -8% LY - $173 PS
Lunch Covers:93
Avg PPA: 16.11
LY Dinner Sales: 3447
Projected Sales : 4210
TY Dinner Sales:4616
+/- : +406 PS and 34% LY
Dinner Covers:167
Avg PPA:27.64
Previous Days Labor: 19.88%
Previous Days Comps: 7.73%
Controllable Comps:91.2%
Weather: Another beautiful day. The high today is supposed to be only 86. It's happening!
Special events?: Alaska day
Who worked:
AM- Clair, Johnny, Kate, and Grace. Junko (Host), Erika (SA), Sigele is training John as FR
PM- Mandy, Kate, Clair, Camacho, Krystin, Kristen (New host), Kaori (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
AM - Pretty steady lunch. Went on a short wait at 12:30. No one had to wait very long as tables were turning fairly quickly. I noticed a 20 minute ticket time on a couple Kitsune Udon. Is this normal? and is there a way that we can get these ticket times cut down a bit? I feel that by the time Udon comes from the kitchen hot items in the Bento Box are cold. Can we coordinate these to come out together? Cut Kate and Grace at 1:15 and Clair at 1:30. There was also an issue with a lady sitting at the sushi bar today. Was not impressed with the sashimi. Chewed and spit out several pieces. Said the clear soup tasted like rotten fish... Elizabeth talked with her and comped the sushi lunch as well as a salmon. She ended up having the Salmon and salad boxed up because she had to get back to work at the DPS....
PM - Man we started off slow! Got hit hard right at 7 with a line out the door and filled up quick. Went on a wait and stayed on one until around 9:15. Cut Kate at 8:45 then went down to Kristen and Camacho at 930. A few more tables came in after that but nothing the two of them couldn't handle. When we opened at 5 today a table was sat in Kristen's section before she arrived at 5:30. They sat for at least 5 minutes before being getting someones attention. We comped 2 Lime in the Coconut for them. I delivered Kome fries and a croquette that they had ordered and apologized. They were not upset by then. One of the ladies laughed it off and said that she was just really thirsty from working out and wanted a drink. I continued to keep a close eye on them while they dined and they left happy. I later found out that one of the ladies is the old GM of Hillside Pharmacy. The rush it a little late tonight and seemed to catch some off guard but once everyone found their groove it was smooth sailing until the end. Lots of campers tonight though which lead to longer wait times. LOTS of birthdays
Specials:
Beef Tataki
Zucchini Tempura
Kaki Fry
All Star Nigiri
King Salmon and Katsuo Carp.
3 Staff members that stood out (why/how):
AM - Junko was great at the door today. She's very friendly and has a great smile. Still not seeing much of a sense of urgency from Erika. This is necessary especially when on a wait.
PM - Camacho really took charge with the table that waited to be greeted earlier this evening. It was him charm and quick reaction that really turned that table around. Great job!
I think the new host is going to be great. She's super confident and seems to be picking things up quickly. Great job training tonight Grace
Any VIP's in?
Tara and Kelvin, Chad,
Joy and their son (Chad is part owner of The Hightower)
Kayo and Moto (sp?),
Lee and Andrew
Comps& Void Detail:
7 birthday
1 SIN
4 Recovery
1 DNL
2 Void (1 Alone Together, reused. 1 Danger roll; misring. Supposed to be Bitches)
R&M needs: So.... there are holes in the office floor where the tile has come up... it's scary in there
86'd items/ need more: Softserve,
LY Lunch Sales: 1625
Projected Sales : 1671
TY Lunch Sales: 1498
+/- : -8% LY - $173 PS
Lunch Covers:93
Avg PPA: 16.11
LY Dinner Sales: 3447
Projected Sales : 4210
TY Dinner Sales:4616
+/- : +406 PS and 34% LY
Dinner Covers:167
Avg PPA:27.64
Previous Days Labor: 19.88%
Previous Days Comps: 7.73%
Controllable Comps:91.2%
Weather: Another beautiful day. The high today is supposed to be only 86. It's happening!
Special events?: Alaska day
Who worked:
AM- Clair, Johnny, Kate, and Grace. Junko (Host), Erika (SA), Sigele is training John as FR
PM- Mandy, Kate, Clair, Camacho, Krystin, Kristen (New host), Kaori (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
AM - Pretty steady lunch. Went on a short wait at 12:30. No one had to wait very long as tables were turning fairly quickly. I noticed a 20 minute ticket time on a couple Kitsune Udon. Is this normal? and is there a way that we can get these ticket times cut down a bit? I feel that by the time Udon comes from the kitchen hot items in the Bento Box are cold. Can we coordinate these to come out together? Cut Kate and Grace at 1:15 and Clair at 1:30. There was also an issue with a lady sitting at the sushi bar today. Was not impressed with the sashimi. Chewed and spit out several pieces. Said the clear soup tasted like rotten fish... Elizabeth talked with her and comped the sushi lunch as well as a salmon. She ended up having the Salmon and salad boxed up because she had to get back to work at the DPS....
PM - Man we started off slow! Got hit hard right at 7 with a line out the door and filled up quick. Went on a wait and stayed on one until around 9:15. Cut Kate at 8:45 then went down to Kristen and Camacho at 930. A few more tables came in after that but nothing the two of them couldn't handle. When we opened at 5 today a table was sat in Kristen's section before she arrived at 5:30. They sat for at least 5 minutes before being getting someones attention. We comped 2 Lime in the Coconut for them. I delivered Kome fries and a croquette that they had ordered and apologized. They were not upset by then. One of the ladies laughed it off and said that she was just really thirsty from working out and wanted a drink. I continued to keep a close eye on them while they dined and they left happy. I later found out that one of the ladies is the old GM of Hillside Pharmacy. The rush it a little late tonight and seemed to catch some off guard but once everyone found their groove it was smooth sailing until the end. Lots of campers tonight though which lead to longer wait times. LOTS of birthdays
Specials:
Beef Tataki
Zucchini Tempura
Kaki Fry
All Star Nigiri
King Salmon and Katsuo Carp.
3 Staff members that stood out (why/how):
AM - Junko was great at the door today. She's very friendly and has a great smile. Still not seeing much of a sense of urgency from Erika. This is necessary especially when on a wait.
PM - Camacho really took charge with the table that waited to be greeted earlier this evening. It was him charm and quick reaction that really turned that table around. Great job!
I think the new host is going to be great. She's super confident and seems to be picking things up quickly. Great job training tonight Grace
Any VIP's in?
Tara and Kelvin, Chad,
Joy and their son (Chad is part owner of The Hightower)
Kayo and Moto (sp?),
Lee and Andrew
Comps& Void Detail:
7 birthday
1 SIN
4 Recovery
1 DNL
2 Void (1 Alone Together, reused. 1 Danger roll; misring. Supposed to be Bitches)
R&M needs: So.... there are holes in the office floor where the tile has come up... it's scary in there
86'd items/ need more: Softserve,
Sunday, October 18, 2015
Sunday 10/18/15 recap
Written By: Dusten
LY Dinner Sales: 5263
Projected Sales : 5311
TY Dinner Sales: 4757
+/- : -554 under P and -10% off LY
Dinner Covers: 180
Avg PPA: 26.43
Weather: chilly after dark.
Special events?: national no beard day.
Who worked: Camacho, Kate, Grace, Krystin Clair CL, Jason SA, Hiroe FR and Samara hosting. Ruthy was sick and visibly suffering. I sent her home after we got the initial rush seated. Kate and Camacho traded cuts.
Flow of Business, Cuts and Ticket Times: Fairly busy night. We were full by 6pm and on a wait until nearly 9pm. I cut Krystin and Kate at 9pm. I cute Grace at 9:30 and Camacho at 9:45pm. I heard nothing of abnormally long ticket times.
Specials: 3 king salmon boxes, 3 carpaccio, 5 beef tataki, 3 kaki fry
3 Staff members that stood out (why/how): Because I sent Ruthy home I ran a contest on helping out at the host stand. Samara and I traded of keeping an eye on things at the stand. Clair came through and helped every chance she got. It was close for a while between her, Krystin and Jason SA. I consulted with Samara and she felt Clair was a pretty clear winner. All Clair wanted for her prize was a blueberry cake donut from Mrs. Johnson's. Easy enough.
Any VIP's in? Samara had to deal with a very irate and possibly inebriated guy at the host stand as I was checking into a clogged sink in the bathroom. Apparently he took exception to our seating policy, had an incomplete party but wanted a 4-top to himself (while we were full) until his dining partners arrived. By the time I got out of the bathroom (Danny actually fixed it.) his party was complete and they had to wait maybe 10 minutes for a table, but he was still fussing. I recognized the people he was with as regulars. They said they were very aware of the seating policy. He seemed more upset that they were late to arrive. Other parties arrived after them and were subjected to the same rules and fair treatment and I think they caught on. Either way, we got them sat, I advised Kate to take extra special care of them. She said they were as pleasant and polite as can be.
Jeremy, Samara's boyfriend. Ixchel. Some other friends of Samara's.
Comps& Void Detail: $30 in kome bucks. 2 a-z's guest changed mind and 1 tamago nigiri -86'ed
R&M needs:
86'd items/ need more: viognier bottles, tamago, uni, all blue fin
LY Dinner Sales: 5263
Projected Sales : 5311
TY Dinner Sales: 4757
+/- : -554 under P and -10% off LY
Dinner Covers: 180
Avg PPA: 26.43
Weather: chilly after dark.
Special events?: national no beard day.
Who worked: Camacho, Kate, Grace, Krystin Clair CL, Jason SA, Hiroe FR and Samara hosting. Ruthy was sick and visibly suffering. I sent her home after we got the initial rush seated. Kate and Camacho traded cuts.
Flow of Business, Cuts and Ticket Times: Fairly busy night. We were full by 6pm and on a wait until nearly 9pm. I cut Krystin and Kate at 9pm. I cute Grace at 9:30 and Camacho at 9:45pm. I heard nothing of abnormally long ticket times.
Specials: 3 king salmon boxes, 3 carpaccio, 5 beef tataki, 3 kaki fry
3 Staff members that stood out (why/how): Because I sent Ruthy home I ran a contest on helping out at the host stand. Samara and I traded of keeping an eye on things at the stand. Clair came through and helped every chance she got. It was close for a while between her, Krystin and Jason SA. I consulted with Samara and she felt Clair was a pretty clear winner. All Clair wanted for her prize was a blueberry cake donut from Mrs. Johnson's. Easy enough.
Any VIP's in? Samara had to deal with a very irate and possibly inebriated guy at the host stand as I was checking into a clogged sink in the bathroom. Apparently he took exception to our seating policy, had an incomplete party but wanted a 4-top to himself (while we were full) until his dining partners arrived. By the time I got out of the bathroom (Danny actually fixed it.) his party was complete and they had to wait maybe 10 minutes for a table, but he was still fussing. I recognized the people he was with as regulars. They said they were very aware of the seating policy. He seemed more upset that they were late to arrive. Other parties arrived after them and were subjected to the same rules and fair treatment and I think they caught on. Either way, we got them sat, I advised Kate to take extra special care of them. She said they were as pleasant and polite as can be.
Jeremy, Samara's boyfriend. Ixchel. Some other friends of Samara's.
Comps& Void Detail: $30 in kome bucks. 2 a-z's guest changed mind and 1 tamago nigiri -86'ed
R&M needs:
86'd items/ need more: viognier bottles, tamago, uni, all blue fin
Sunday AM 10.18.15
Written By: Elizabeth
LY Lunch Sales: $1434
Projected Sales : $1830
TY Lunch Sales: $1609
+/- : +12% LY and -$221 PS
Lunch Covers: 99
Avg PPA: $16.25
Previous Days Labor: 16.57%
Previous Days Comps: 3.39%
Controllable Comps: 15.71% due to the $32 kitchen error comp
Weather: BEAUTIFUL!!!! Low 80s, breezey. I wore a cardigan on my way in, that's how cool it was out (and how uncool I was for wearing a cardigan)
Special events?: none that I know of- but there must be SOMETHING. Sunday football
Who worked: Mandy, Krystin, Sayo & Camacho CL. Ruthy host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Such a SLOW day. I mean, painfully slow- I was waiting for that 1:30/2pm pop but it never happened. Cut Mandy and Krystin at 1:45 and went 2 on. Cut John at 2:15, Ruthy at 2:30, and we had one more table come in at 2:45 and that was it.
Hector struggled on Ramen today- had one go out without pork & an egg (though the food runner should have caught that) Daniel kept an eye on him the rest of the shift.
Had an issue with the rice in a Maguro Zuke don that was delivered to the sushi bar. part of the rice was moist and other parts were dry and crispy. I talked to Toshi-san and seems it was cooked inconsistently. Daniel got started on a new batch, and they used only a portion of the already cooked rice (only the portion that was cooked well)
Other than that not much else to mention.
3 Staff members that stood out (why/how):
Noticed a lot of standing around from Vanessa today. When I was doing my inventory this morning in the service station, I saw her just standing around talking to Hector and BOH folks for a good 30 minutes.
Mandy was swift to get out today- said she wasn't feeling well, but seemed okay- Camacho ended up picking up her shift for tonight.
Ruthy also wasn't feeling well. Maybe a little too much partying going on Saturday night.
Any VIP's in?
Harmon, Jen and the little one
Kenny
I think that's it
Comps& Void Detail:
none
R&M needs:
the reach in started making some loud strange noises. Keep an eye on the temp. I can call Hill back up tomorrow if it acts up.
86'd items/ need more:
Uni
LY Lunch Sales: $1434
Projected Sales : $1830
TY Lunch Sales: $1609
+/- : +12% LY and -$221 PS
Lunch Covers: 99
Avg PPA: $16.25
Previous Days Labor: 16.57%
Previous Days Comps: 3.39%
Controllable Comps: 15.71% due to the $32 kitchen error comp
Weather: BEAUTIFUL!!!! Low 80s, breezey. I wore a cardigan on my way in, that's how cool it was out (and how uncool I was for wearing a cardigan)
Special events?: none that I know of- but there must be SOMETHING. Sunday football
Who worked: Mandy, Krystin, Sayo & Camacho CL. Ruthy host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Such a SLOW day. I mean, painfully slow- I was waiting for that 1:30/2pm pop but it never happened. Cut Mandy and Krystin at 1:45 and went 2 on. Cut John at 2:15, Ruthy at 2:30, and we had one more table come in at 2:45 and that was it.
Hector struggled on Ramen today- had one go out without pork & an egg (though the food runner should have caught that) Daniel kept an eye on him the rest of the shift.
Had an issue with the rice in a Maguro Zuke don that was delivered to the sushi bar. part of the rice was moist and other parts were dry and crispy. I talked to Toshi-san and seems it was cooked inconsistently. Daniel got started on a new batch, and they used only a portion of the already cooked rice (only the portion that was cooked well)
Other than that not much else to mention.
3 Staff members that stood out (why/how):
Noticed a lot of standing around from Vanessa today. When I was doing my inventory this morning in the service station, I saw her just standing around talking to Hector and BOH folks for a good 30 minutes.
Mandy was swift to get out today- said she wasn't feeling well, but seemed okay- Camacho ended up picking up her shift for tonight.
Ruthy also wasn't feeling well. Maybe a little too much partying going on Saturday night.
Any VIP's in?
Harmon, Jen and the little one
Kenny
I think that's it
Comps& Void Detail:
none
R&M needs:
the reach in started making some loud strange noises. Keep an eye on the temp. I can call Hill back up tomorrow if it acts up.
86'd items/ need more:
Uni
Saturday PM 10/17/15
Written By: Samara
LY Dinner Sales: $5936
Projected Sales : $6434
TY Dinner Sales: $6944
+/- : 17% over LY and $510 over PS
Dinner Covers: 239
Avg PPA: $29.05
Weather: mid 80's
Special events?: Oddball Comedy Festival. Austin Book Fest. Weekend after ACL. College Football season in full swing.
Who worked: Naoto, Sayo, Joel, Clair, Dusten (CL), Grace & Cindy (hosts), Ruthy (cktl), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start for a Saturday...football season? Picked up around 6:45 and stayed on a consistent wait until 10pm. Lots of 5 tops. Cut Naoto at 9:45, Grace at 10, Sayo at 10:15, Joel at 10:30.
Cindy and Grace were setting up B7/8 (Joel's section) for Tebi's 6 top. He personally requested to be seated in Naoto's section. B4 has just been seated and the only option was to make him wait or put B2 and B3 together. Dusten let me know that the last time Tebi came in to eat, Joel waited on him and didn't have the best dining experience.
Had several issues with the fry station tonight. 23 minute yakitori set, 30 minute shumai and tataki special, and an order of kome fries that looked like the scraps at the bottom of a bag. Spoke with the kitchen. Steve's not having a good night. Brought all long ticket time food to each table, personally apologized, and comped appropriately.
Clair rung in a farm salad "AS APP" and put a hold on sushi for A5. Took the kitchen 15 minutes to put out the salad. Not a big of a deal. Daniel let me know to inform servers that farm salads on average have been taking them 15 minutes because of the new selection of vegetables. Spoke with the customers. No additional issue.
Sayo came to me at one point with a complaint from A5 that there was no squash in the tempura special. Spoke to Daniel and he let me know that the kitchen was 86'd squash. Said Jersey made the specials. Went over to the table to apologize and offer something on the house. The table was fine and said "we just really wanted some squash". Decided to 86 tempura special for the rest of the night.
Four girls at one of Clair's tables all ordered soft serve. While making the 4th one, the soft serve machine froze up. We offered her green tea ice cream instead but she declined.
Found an Iphone under A2. Someone called earlier in the evening about it but it wasn't found until after we were closed. I left the phone in the office and hopefully we can get it back to its owner ASAP.
Specials:
Beef Tataki 21
Tempura Zucchini and Squash 8
Kaki Fry 7
King Salmon Box 8
Aburi Sashimi 13
3 Staff members that stood out (why/how): Naoto was a superstar server tonight. Really impressed with his prebussing, bussing tables and running food to tables not in his section. Great attitude. Spectacular soft serve swirls.
Ran a contest for most specials sold. Dusten won. Awarded him two Alamo tickets and a $10 giftcard
Grace was very kind and helped jump start a customer's car!
Any VIP's in? Tebi (old Daruma employee)
Comps& Void Detail:
Comped takoyaki for Tebi (FNF)
Comped yakitori set for S12. 23 minute ticket
Comped Kome Fries for B8.
Comped Shumai and Tataki special for B7. 30 minute ticket
Void Camembert for Sayo, Server missring. Was not made.
FNF for Chill's girlfriend
R&M needs:
86'd items/ need more: Masu. Closing safe is really low. Mostly 5's and 1's.
LY Dinner Sales: $5936
Projected Sales : $6434
TY Dinner Sales: $6944
+/- : 17% over LY and $510 over PS
Dinner Covers: 239
Avg PPA: $29.05
Weather: mid 80's
Special events?: Oddball Comedy Festival. Austin Book Fest. Weekend after ACL. College Football season in full swing.
Who worked: Naoto, Sayo, Joel, Clair, Dusten (CL), Grace & Cindy (hosts), Ruthy (cktl), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start for a Saturday...football season? Picked up around 6:45 and stayed on a consistent wait until 10pm. Lots of 5 tops. Cut Naoto at 9:45, Grace at 10, Sayo at 10:15, Joel at 10:30.
Cindy and Grace were setting up B7/8 (Joel's section) for Tebi's 6 top. He personally requested to be seated in Naoto's section. B4 has just been seated and the only option was to make him wait or put B2 and B3 together. Dusten let me know that the last time Tebi came in to eat, Joel waited on him and didn't have the best dining experience.
Had several issues with the fry station tonight. 23 minute yakitori set, 30 minute shumai and tataki special, and an order of kome fries that looked like the scraps at the bottom of a bag. Spoke with the kitchen. Steve's not having a good night. Brought all long ticket time food to each table, personally apologized, and comped appropriately.
Clair rung in a farm salad "AS APP" and put a hold on sushi for A5. Took the kitchen 15 minutes to put out the salad. Not a big of a deal. Daniel let me know to inform servers that farm salads on average have been taking them 15 minutes because of the new selection of vegetables. Spoke with the customers. No additional issue.
Sayo came to me at one point with a complaint from A5 that there was no squash in the tempura special. Spoke to Daniel and he let me know that the kitchen was 86'd squash. Said Jersey made the specials. Went over to the table to apologize and offer something on the house. The table was fine and said "we just really wanted some squash". Decided to 86 tempura special for the rest of the night.
Four girls at one of Clair's tables all ordered soft serve. While making the 4th one, the soft serve machine froze up. We offered her green tea ice cream instead but she declined.
Found an Iphone under A2. Someone called earlier in the evening about it but it wasn't found until after we were closed. I left the phone in the office and hopefully we can get it back to its owner ASAP.
Specials:
Beef Tataki 21
Tempura Zucchini and Squash 8
Kaki Fry 7
King Salmon Box 8
Aburi Sashimi 13
3 Staff members that stood out (why/how): Naoto was a superstar server tonight. Really impressed with his prebussing, bussing tables and running food to tables not in his section. Great attitude. Spectacular soft serve swirls.
Ran a contest for most specials sold. Dusten won. Awarded him two Alamo tickets and a $10 giftcard
Grace was very kind and helped jump start a customer's car!
Any VIP's in? Tebi (old Daruma employee)
Comps& Void Detail:
Comped takoyaki for Tebi (FNF)
Comped yakitori set for S12. 23 minute ticket
Comped Kome Fries for B8.
Comped Shumai and Tataki special for B7. 30 minute ticket
Void Camembert for Sayo, Server missring. Was not made.
FNF for Chill's girlfriend
R&M needs:
86'd items/ need more: Masu. Closing safe is really low. Mostly 5's and 1's.
Saturday, October 17, 2015
Saturday AM 10/17/15
Written By: Scott and Elizabeth
LY Lunch Sales:2468
Projected Sales :2630
TY Lunch Sales:2919
+/- : +18% LY and $289 PS
Lunch Covers: 156
Avg PPA: 18.71
Previous Days Labor: 15.66%
Previous Days Comps: 87.15%
Controllable Comps: 10.68%
Weather: Another gorgeous day! Low to Mid 80's
Special events?: Oddball comedy fest and Austin Book fest. Weekend after ACL
Who worked:Johnny, Lindsey, Sophia, Stephanie, John (SA), Hiroe (FR) and Ruthy (Host)
Flow of Business, Cuts and Ticket Times: Good steady lunch. Went on a wait a little after 11:30 and stayed on and off one until 2. The wait was never more than 15 minutes or so. Cut Lindsey at 1:30 and Stephanie at 2:15. Stayed 2 on until the end
Sushi bar seemed to get a little backed up toward the end. Had a 30 minute ticket time for a sushimi lunch, sushi lunch and bento. After the food was ran; I dropped by the table to see how everything was and apologize for the long wait. They were happy with everything and not concerned about the wait. Said they were "Having fun just talking". Also, found out that we were 86 Masu 20 minutes after it was rang in. We sent Sake Toro to the table in place. Guest was appreciative of the swap but better communication from sushi bar/kitchen would be great.
A-3 found a hair in his Katsu Donburi. Didn't want a remake because he was afraid that we would reuse part of the tainted dish. Elizabeth apologized for the mistake and assured him that we would NEVER do that (gross....). He ended up losing his appetite and didn't order anything else.
Specials: 12 Udon Curry
3 Staff members that stood out (why/how): John (SA) seemed to be moving at a good speed early on and slowed down just a little toward the end. We talked about not leaving clean napkins and chopsticks on the table top while it was being cleaned.
Johnny seemed a little irritated that the couple who have been tipping a dollar came in. He handled it like a professional though and kept a smile on his face. Good thing too because today they almost tipped 20%! Great job Johnny!!
Everyone else powered through the rushes like champs. No issues other than the ones listed above
Any VIP's in? Rachel and Carlos. Dorsey and her wife Susan. Rep from Virtuoso. Johnny's wife
Thai chili couple
Comps& Void Detail:
$10 Kome bucks
Kitchen Error - Hair in food
FNF for Johnny's wife
Voided Austin roll. Decided to get sushi lunch with austin roll
Voided 2 Masu - 86
R&M needs: See R&M log
86'd items/ need more: 86 Masu and Softserve (frozen over)
LY Lunch Sales:2468
Projected Sales :2630
TY Lunch Sales:2919
+/- : +18% LY and $289 PS
Lunch Covers: 156
Avg PPA: 18.71
Previous Days Labor: 15.66%
Previous Days Comps: 87.15%
Controllable Comps: 10.68%
Weather: Another gorgeous day! Low to Mid 80's
Special events?: Oddball comedy fest and Austin Book fest. Weekend after ACL
Who worked:Johnny, Lindsey, Sophia, Stephanie, John (SA), Hiroe (FR) and Ruthy (Host)
Flow of Business, Cuts and Ticket Times: Good steady lunch. Went on a wait a little after 11:30 and stayed on and off one until 2. The wait was never more than 15 minutes or so. Cut Lindsey at 1:30 and Stephanie at 2:15. Stayed 2 on until the end
Sushi bar seemed to get a little backed up toward the end. Had a 30 minute ticket time for a sushimi lunch, sushi lunch and bento. After the food was ran; I dropped by the table to see how everything was and apologize for the long wait. They were happy with everything and not concerned about the wait. Said they were "Having fun just talking". Also, found out that we were 86 Masu 20 minutes after it was rang in. We sent Sake Toro to the table in place. Guest was appreciative of the swap but better communication from sushi bar/kitchen would be great.
A-3 found a hair in his Katsu Donburi. Didn't want a remake because he was afraid that we would reuse part of the tainted dish. Elizabeth apologized for the mistake and assured him that we would NEVER do that (gross....). He ended up losing his appetite and didn't order anything else.
Specials: 12 Udon Curry
3 Staff members that stood out (why/how): John (SA) seemed to be moving at a good speed early on and slowed down just a little toward the end. We talked about not leaving clean napkins and chopsticks on the table top while it was being cleaned.
Johnny seemed a little irritated that the couple who have been tipping a dollar came in. He handled it like a professional though and kept a smile on his face. Good thing too because today they almost tipped 20%! Great job Johnny!!
Everyone else powered through the rushes like champs. No issues other than the ones listed above
Any VIP's in? Rachel and Carlos. Dorsey and her wife Susan. Rep from Virtuoso. Johnny's wife
Thai chili couple
Comps& Void Detail:
$10 Kome bucks
Kitchen Error - Hair in food
FNF for Johnny's wife
Voided Austin roll. Decided to get sushi lunch with austin roll
Voided 2 Masu - 86
R&M needs: See R&M log
86'd items/ need more: 86 Masu and Softserve (frozen over)
Friday, October 16, 2015
Friday PM 10.16.15
Written By: Elizabeth
LY Dinner Sales: $6111
Projected Sales : $6942
TY Dinner Sales:$6853
+/- :+12% LY and -$89 PS
Dinner Covers: 238
Avg PPA: $28.79
Weather: Cool after sunset. 80s.
Special events?:
Who worked: Mandy, Lindsey, Sophia, Johnny, Dusten CL. Cindy/Ruthy host, Jason SA, Sigele FR and trained Scott on food.
Flow of Business, Cuts and Ticket Times:
Pretty decent start to the night, went on a wait around 6:30- came off the wait around 9:45. Steady 30-45 minute typical wait tonight. It came in waves for sure though, 5 tables would get up all at once, and then sit, so on and so forth. It didn't cause any problems for anyone though. Cindy and Ruthy held down the host stand well.
One weird instance, however, was with B6. it was a couple with a baby carrier. When Cindy sat them she showed them B6 and another table that was bigger and asked which they preferred to sit at. They said B6 would work, so she sat them. And again said if they wanted to move they could. They sat. Then B5 got sat about 5 minutes later. They abruptly got up and left. Not sure what happened. Just in case they yelp or whatever.
Had a man at A7 with a severe mackerel allergy- I advised him that I wouldn't order anything from Ichiban station (I detailed it when talking with him) and he would be fine. They left happy and appreciative of the help. Nice folks
Dusten had 2 guys at B1 (I think one is famous...or he just comes in a lot? He looked familiar and was hesitant to give his name at the host stand when he checked in) In any case, I ran their rolls to them- one was the superstar. When they asked me what was in it (a second time) they said they didn't think they ordered it. I pulled Dusten over to the table and he said that yes that was what they ordered. They wanted an Unagi Maki- I ordered it on a rush for them and brought it out. When I brought it out I apologized again for the confusion and the other guy said, no I think we mistakenly ordered that. They left happy despite the confusion that occurred mid meal.
Also, the last two one tops that sat at S1 tonight were strange. One guy just ordered a miso soup (and from me, he tried to order from Daniel as he was walking by...) and then left. The other girl ordered an age-dashi tofu from Johnny as he passed by and two pieces from me- as Dusten was right behind me. It was really odd.
Mandy had to cut off B2
And table 20 at both the 7pm reso and the 9pm reso were high maintenance and took a lot of attention from Mandy.
okay, so other than THAT it was a mellow night :)
Specials:
Beef Tataki 4
Kaki Fry 8
Kimchi Tempura 5
Hon Maguro 23
King Salmon Box 7
Geoduck 4
Aburi Sashimi 5
3 Staff members that stood out (why/how):
-Lindsey was helping out in other sections in her downtime tonight.
-Mandy got a little overwhelmed with her high maintenance tables tonight.
Any VIP's in?
no familiar faces tonight! Strange.
Comps& Void Detail:
DNL for a Crunchy Dynamite. I took 50% off, they ate two pieces and didn't like it.
Guest Changed mind for the B1 superstar
Kome bucks from party room- Sophia's neighbor
R&M needs:
All 3 lights in the reach in now work!!! yeah!
86'd items/ need more:
I ordered China Markers- they will arrive Monday.
LY Dinner Sales: $6111
Projected Sales : $6942
TY Dinner Sales:$6853
+/- :+12% LY and -$89 PS
Dinner Covers: 238
Avg PPA: $28.79
Weather: Cool after sunset. 80s.
Special events?:
Who worked: Mandy, Lindsey, Sophia, Johnny, Dusten CL. Cindy/Ruthy host, Jason SA, Sigele FR and trained Scott on food.
Flow of Business, Cuts and Ticket Times:
Pretty decent start to the night, went on a wait around 6:30- came off the wait around 9:45. Steady 30-45 minute typical wait tonight. It came in waves for sure though, 5 tables would get up all at once, and then sit, so on and so forth. It didn't cause any problems for anyone though. Cindy and Ruthy held down the host stand well.
One weird instance, however, was with B6. it was a couple with a baby carrier. When Cindy sat them she showed them B6 and another table that was bigger and asked which they preferred to sit at. They said B6 would work, so she sat them. And again said if they wanted to move they could. They sat. Then B5 got sat about 5 minutes later. They abruptly got up and left. Not sure what happened. Just in case they yelp or whatever.
Had a man at A7 with a severe mackerel allergy- I advised him that I wouldn't order anything from Ichiban station (I detailed it when talking with him) and he would be fine. They left happy and appreciative of the help. Nice folks
Dusten had 2 guys at B1 (I think one is famous...or he just comes in a lot? He looked familiar and was hesitant to give his name at the host stand when he checked in) In any case, I ran their rolls to them- one was the superstar. When they asked me what was in it (a second time) they said they didn't think they ordered it. I pulled Dusten over to the table and he said that yes that was what they ordered. They wanted an Unagi Maki- I ordered it on a rush for them and brought it out. When I brought it out I apologized again for the confusion and the other guy said, no I think we mistakenly ordered that. They left happy despite the confusion that occurred mid meal.
Also, the last two one tops that sat at S1 tonight were strange. One guy just ordered a miso soup (and from me, he tried to order from Daniel as he was walking by...) and then left. The other girl ordered an age-dashi tofu from Johnny as he passed by and two pieces from me- as Dusten was right behind me. It was really odd.
Mandy had to cut off B2
And table 20 at both the 7pm reso and the 9pm reso were high maintenance and took a lot of attention from Mandy.
okay, so other than THAT it was a mellow night :)
Specials:
Beef Tataki 4
Kaki Fry 8
Kimchi Tempura 5
Hon Maguro 23
King Salmon Box 7
Geoduck 4
Aburi Sashimi 5
3 Staff members that stood out (why/how):
-Lindsey was helping out in other sections in her downtime tonight.
-Mandy got a little overwhelmed with her high maintenance tables tonight.
Any VIP's in?
no familiar faces tonight! Strange.
Comps& Void Detail:
DNL for a Crunchy Dynamite. I took 50% off, they ate two pieces and didn't like it.
Guest Changed mind for the B1 superstar
Kome bucks from party room- Sophia's neighbor
R&M needs:
All 3 lights in the reach in now work!!! yeah!
86'd items/ need more:
I ordered China Markers- they will arrive Monday.
Friday 10.16.15 AM
Written By: Kayo
LY Lunch Sales:$1730
Projected Sales :$2246
TY Lunch Sales:$2796
+/- :+62% LY $550 Proj
Lunch Covers:137
Avg PPA:$20.41
LY Dinner Sales:
Projected Sales :
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:22.36%
Previous Days Comps:5.99%
Controllable Comps:10.68%
Weather: cool morning with upper 80s during the day
Special events?:
Who worked: Sayo, Kristin, Joel, Clair, Jason (FR), John ( SA) , Ruthy (HOST)
Flow of Business, Cuts and Ticket Times:It was slower start for Fri but at the end did not take too long to fill up and running. around 12:10, we got on wait, many people with little babies, kids, and I saw more ladies. More than usual, today guests were rush to sit. The wait went all the way to 1:50, and customer were still coming here and there closer to 2 or few mins past 2.
The last customer came in at 2:01. And Ruthy turned them down, so I let them come in and told Ruthy that it is Ok after few mins of 2pm.
One edamame took 17mins even though it was "APP" on the ticket, I talked to Alex, and he admitted he forgot about it. I told him this is very important so pay extra attention for the ticket with "APP" and if he ever forgets, at the point he realizes he forgot about it, communicate with FOH manager.
I also think busy lunch like today, it would be very helpful if BOH manager can step in and work as expo.
I comped the edamame.
One point towards the end, 1 ban got backed up, but Toshi san was smooth enough to communicate with me and cleared all the tickets pretty quick.
Specials:Geoduck carppacio.
3 Staff members that stood out (why/how):
Ruthy did great job working solo. Stayed calm and worked well.
Clair got really slammed one point because we decided to make the party room communal table by seating two groups, but she was working well to over look all her section and asked me some help when she needed. Also with even her section super busy, she still pick up dishes from other sections, which was great!
John is really getting better, I see him carry the tray the way he should and picking up dishes well.
He is communicating with the host as well.
Any VIP's in: My friend, Jennifer, Keith Kreeger (My friend/ local potter) Mieko-san and her daughter's friend. The little girl who eats a lot of salmon sashimi and rice balls with her parents.
Comps& Void Detail: Discount owne's comp _ half order of Geoduck ( keith), Komeviche (jennifer) Comped edamame for long ticket time.
R&M needs:Kitchen needs another light above cooks.
86'd items/ need more: 5 boxes of China marker has been ordered through Amazon.
LY Lunch Sales:$1730
Projected Sales :$2246
TY Lunch Sales:$2796
+/- :+62% LY $550 Proj
Lunch Covers:137
Avg PPA:$20.41
LY Dinner Sales:
Projected Sales :
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor:22.36%
Previous Days Comps:5.99%
Controllable Comps:10.68%
Weather: cool morning with upper 80s during the day
Special events?:
Who worked: Sayo, Kristin, Joel, Clair, Jason (FR), John ( SA) , Ruthy (HOST)
Flow of Business, Cuts and Ticket Times:It was slower start for Fri but at the end did not take too long to fill up and running. around 12:10, we got on wait, many people with little babies, kids, and I saw more ladies. More than usual, today guests were rush to sit. The wait went all the way to 1:50, and customer were still coming here and there closer to 2 or few mins past 2.
The last customer came in at 2:01. And Ruthy turned them down, so I let them come in and told Ruthy that it is Ok after few mins of 2pm.
One edamame took 17mins even though it was "APP" on the ticket, I talked to Alex, and he admitted he forgot about it. I told him this is very important so pay extra attention for the ticket with "APP" and if he ever forgets, at the point he realizes he forgot about it, communicate with FOH manager.
I also think busy lunch like today, it would be very helpful if BOH manager can step in and work as expo.
I comped the edamame.
One point towards the end, 1 ban got backed up, but Toshi san was smooth enough to communicate with me and cleared all the tickets pretty quick.
Specials:Geoduck carppacio.
3 Staff members that stood out (why/how):
Ruthy did great job working solo. Stayed calm and worked well.
Clair got really slammed one point because we decided to make the party room communal table by seating two groups, but she was working well to over look all her section and asked me some help when she needed. Also with even her section super busy, she still pick up dishes from other sections, which was great!
John is really getting better, I see him carry the tray the way he should and picking up dishes well.
He is communicating with the host as well.
Any VIP's in: My friend, Jennifer, Keith Kreeger (My friend/ local potter) Mieko-san and her daughter's friend. The little girl who eats a lot of salmon sashimi and rice balls with her parents.
Comps& Void Detail: Discount owne's comp _ half order of Geoduck ( keith), Komeviche (jennifer) Comped edamame for long ticket time.
R&M needs:Kitchen needs another light above cooks.
86'd items/ need more: 5 boxes of China marker has been ordered through Amazon.
Thursday, October 15, 2015
Thursday PM 10/15/15
Written By: Scott and Leary
LY Dinner Sales: 4356
Projected Sales : 4653
TY Dinner Sales: 4368
+/- : $285 under projected and 0% from LY
Dinner Covers: 161
Avg PPA: 27.13
Weather: Mid to low 90's. Sunny
Special events?: Week after ACL
Who worked: Sayo (double), Dusten (close), Stephanie, Joel, Kate. John SA and Kaori FR. Ruthy and Samara
Flow of Business, Cuts and Ticket Times: Started off really slow. Didn't hit a wait until around 7:15. Just a few tables here or there and came off the wait at 745. Cut Samara since we had 2 managers on the floor. Went back on a 20-25 minute wait from 8-9. 9 pm reservation no-showed and din't answer phone. Came off the wait around 910, and went 2 on. Ticket times were solid, and no guest issues.
Specials:
Beef Tataki 2
Cucumber kimchi tempura 4
blue fin nigiri 17
geoduck carp. 2
3 Staff members that stood out (why/how):
Early in the night Guest Manager got stuck in idle and Stephanie's section was skipped for almost an hour. When she was finally sat; her tables were too cold and asked to move. She took it very well and had a great attitude all night. Poor thing... I wish the hosts would have realized sooner what was going on so Steph could have made a little more tonight
Ruthy did a great job solo at the Host stand after Samara was cut
Any VIP's in?
-Kenny
-Cody (Owner of Cafe Josie)
-McKenzie (Bartender Bullfight)
-Chris Lansford (Highball Bartender)
-Elizabeth's Mortgage Broker (don't remember his name)
Comps& Void Detail:
Voided hama toro and nama sake
2 Yelp checkins
FNF - Eliz's mortgage broker
FNF for Cody & McKenzie
2 Kome bucks redeemed
R&M needs: John with Hill Refrigeration was in today.
86'd items/ need more: Need more China Markers and Low on drink menus
LY Dinner Sales: 4356
Projected Sales : 4653
TY Dinner Sales: 4368
+/- : $285 under projected and 0% from LY
Dinner Covers: 161
Avg PPA: 27.13
Weather: Mid to low 90's. Sunny
Special events?: Week after ACL
Who worked: Sayo (double), Dusten (close), Stephanie, Joel, Kate. John SA and Kaori FR. Ruthy and Samara
Flow of Business, Cuts and Ticket Times: Started off really slow. Didn't hit a wait until around 7:15. Just a few tables here or there and came off the wait at 745. Cut Samara since we had 2 managers on the floor. Went back on a 20-25 minute wait from 8-9. 9 pm reservation no-showed and din't answer phone. Came off the wait around 910, and went 2 on. Ticket times were solid, and no guest issues.
Specials:
Beef Tataki 2
Cucumber kimchi tempura 4
blue fin nigiri 17
geoduck carp. 2
3 Staff members that stood out (why/how):
Early in the night Guest Manager got stuck in idle and Stephanie's section was skipped for almost an hour. When she was finally sat; her tables were too cold and asked to move. She took it very well and had a great attitude all night. Poor thing... I wish the hosts would have realized sooner what was going on so Steph could have made a little more tonight
Ruthy did a great job solo at the Host stand after Samara was cut
Any VIP's in?
-Kenny
-Cody (Owner of Cafe Josie)
-McKenzie (Bartender Bullfight)
-Chris Lansford (Highball Bartender)
-Elizabeth's Mortgage Broker (don't remember his name)
Comps& Void Detail:
Voided hama toro and nama sake
2 Yelp checkins
FNF - Eliz's mortgage broker
FNF for Cody & McKenzie
2 Kome bucks redeemed
R&M needs: John with Hill Refrigeration was in today.
86'd items/ need more: Need more China Markers and Low on drink menus
Thursday 10.15.15 AM
Written By:Kayo
LY Lunch Sales:$1737
Projected Sales :$2030
TY Lunch Sales:$2024
+/- :+17% LY. -$6 PROJ
Lunch Covers:122
Avg PPA:$16.59
Previous Days Labor:24.14%
Previous Days Comps:4.97%
Controllable Comps:2.83%
Weather: Sunny low90s
Special events?:
Who worked:Sayo, Lindsey, Amanda, Jason, Jason (FR) John (SA) Junko (host)
Flow of Business, Cuts and Ticket Times: Started pretty steady, by 11:30 half restaurant was full.
Did not get any wait but pretty close, the restaurant was closer to full all the way to 12:45, then started to see more empty tables, so I cut Sayo at 1, following by Lindsey at 1:10.
Kept steady but die down little by little and I cut Mandy at 1:40, the rest, Jason's solo show.
They work well together.
Two incidents:
1- Spicy Tonkotsu for Lindsey's B7 had three hairs. from the middle.
Obviously not Alex's hair, but I did not think its from either Jason (FR) or anyone else. No clue. But the customer was understanding and just wanted it remade. I comped it on the ticket.
2- one Salmom sashimi, for B6 again from Lindsey's table said they did not order, but she has repeated the order so maybe the customer was not listening. I understand sometimes its hard to get customers attention. It was reused for something else.
From my experience, in order to get better attention from the customes,when we call sashimi, if we say " sashimi, one without rice... " get little better attention.
Specials:
3 Staff members that stood out (why/how):
Junko: she was big helper for John. refiling water, setting up tables, she was doing everything she can spot on the floor.
John (SA) : some reason he was really slow today, maybe he was trying to slow down and pay more attention, but at normal lunch, he was not fast enough to set up tables and refiling drinks. At the end, when we slow down, he was still setting up tables when he has priority to refill water or iced tea. I have talked to him about priority.
Sayo : Positive attitude as well. Keeping things updated with me.
Any VIP's in? old Johm, (almost) lunch regular, Hiroe's church friend and her boyfriend. Junko's friend and her family.
Comps& Void Detail:
Comped- Spicy tonkotsu ( the one had hair ), Void -Salmon sashimi ( Guest said did not order) , Comped- Kabocha Tempra ( For hiroe's friend), Comped- Takoyaki (For Junko's friend)
R&M needs: The small drain by the drinking water faucet has been clogged and water did not drain. I called Rodoligo. He will come and fix it this afternoon.
86'd items/ need more:
LY Lunch Sales:$1737
Projected Sales :$2030
TY Lunch Sales:$2024
+/- :+17% LY. -$6 PROJ
Lunch Covers:122
Avg PPA:$16.59
Previous Days Labor:24.14%
Previous Days Comps:4.97%
Controllable Comps:2.83%
Weather: Sunny low90s
Special events?:
Who worked:Sayo, Lindsey, Amanda, Jason, Jason (FR) John (SA) Junko (host)
Flow of Business, Cuts and Ticket Times: Started pretty steady, by 11:30 half restaurant was full.
Did not get any wait but pretty close, the restaurant was closer to full all the way to 12:45, then started to see more empty tables, so I cut Sayo at 1, following by Lindsey at 1:10.
Kept steady but die down little by little and I cut Mandy at 1:40, the rest, Jason's solo show.
They work well together.
Two incidents:
1- Spicy Tonkotsu for Lindsey's B7 had three hairs. from the middle.
Obviously not Alex's hair, but I did not think its from either Jason (FR) or anyone else. No clue. But the customer was understanding and just wanted it remade. I comped it on the ticket.
2- one Salmom sashimi, for B6 again from Lindsey's table said they did not order, but she has repeated the order so maybe the customer was not listening. I understand sometimes its hard to get customers attention. It was reused for something else.
From my experience, in order to get better attention from the customes,when we call sashimi, if we say " sashimi, one without rice... " get little better attention.
Specials:
3 Staff members that stood out (why/how):
Junko: she was big helper for John. refiling water, setting up tables, she was doing everything she can spot on the floor.
John (SA) : some reason he was really slow today, maybe he was trying to slow down and pay more attention, but at normal lunch, he was not fast enough to set up tables and refiling drinks. At the end, when we slow down, he was still setting up tables when he has priority to refill water or iced tea. I have talked to him about priority.
Sayo : Positive attitude as well. Keeping things updated with me.
Any VIP's in? old Johm, (almost) lunch regular, Hiroe's church friend and her boyfriend. Junko's friend and her family.
Comps& Void Detail:
Comped- Spicy tonkotsu ( the one had hair ), Void -Salmon sashimi ( Guest said did not order) , Comped- Kabocha Tempra ( For hiroe's friend), Comped- Takoyaki (For Junko's friend)
R&M needs: The small drain by the drinking water faucet has been clogged and water did not drain. I called Rodoligo. He will come and fix it this afternoon.
86'd items/ need more:
Wednesday, October 14, 2015
Wednesday 10/14/15 recap
Written By: Dusten
LY Lunch Sales: 1198
Projected Sales : 1314
TY Lunch Sales: 1521
+/- : 27% over LY and 207 over P
Lunch Covers: 94
Avg PPA: 16.18
LY Dinner Sales: 3187
Projected Sales : 4103
TY Dinner Sales:3962
+/- : 24% over LY and -141 under P
Dinner Covers: 144
Avg PPA: 27.51
Previous Days Labor: 24.14%
Previous Days Comps: 4.17%
Controllable Comps: 12.74%
Weather: Sunny and warm... smokey and hazy too.
Special events?: National Dessert Day
Who worked: Lunch: Naoto, Sayo, Krystin, Johnny CL, Erica SA Junko H and Jason training John on FR.
Dinner: Naoto, Lindsey, Camacho, Mandy, Sophia CL, Jason and Cindy H, Hiroe FR and Miho SA
Flow of Business, Cuts and Ticket Times: Lunch was about typical. Maybe slower than some. No issues with tickets. I cut Naoto and Sayo at 1:10pm and then left the rest to Johnny at 1:40pm.
Dinner started out slow and picked up only a bit once the sun went down. Briefly on wait. Pretty much slow all day. No ticket issues for dinner either. Cut Naoto at 8:45pm. Had a few tables walk in immediately after so I held off until 9:10pm to cut Lindsey. Cut Camacho at 9:20 and Mandy at 9:40pm.
Specials: 5 beef tataki, 5 cucumber kimchi, 14 hon maguro and 8 tsukiji sets.
3 Staff members that stood out (why/how): Naoto worked a long day and never missed a beat. Super helpful and upbeat.
While I don't see a rushed pace from Miho or Erica as SA, I do notice a very steady and constant fluidity to their movement, almost like a roomba! I appreciate that they take the time to do the job correctly before they do it quickly. It works, at least on the slower days.
-Jason says there is little more that he can impart to John. I hope that is true.
Any VIP's in? Jam- owner of Thai Fresh. I Some lunch regulars.
Comps& Void Detail: Lindsey redeemed $15 kome bucks. DNL okonomiyaki, voided shishitos 86. 2 salmon nigiri weren't made. Sushi bar was changing paper when they were rung in and no one noticed until it was too late.
R&M needs: secondary computer had the POS shut down when I came back from my break. System seems slower than usual.
-Soft serve machine was cleaned pretty poorly last night. Sticky residue leftover in the reservoir. I cleaned it a bit further before putting the mix in this morning.
86'd items/ need more: takowasa,
LY Lunch Sales: 1198
Projected Sales : 1314
TY Lunch Sales: 1521
+/- : 27% over LY and 207 over P
Lunch Covers: 94
Avg PPA: 16.18
LY Dinner Sales: 3187
Projected Sales : 4103
TY Dinner Sales:3962
+/- : 24% over LY and -141 under P
Dinner Covers: 144
Avg PPA: 27.51
Previous Days Labor: 24.14%
Previous Days Comps: 4.17%
Controllable Comps: 12.74%
Weather: Sunny and warm... smokey and hazy too.
Special events?: National Dessert Day
Who worked: Lunch: Naoto, Sayo, Krystin, Johnny CL, Erica SA Junko H and Jason training John on FR.
Dinner: Naoto, Lindsey, Camacho, Mandy, Sophia CL, Jason and Cindy H, Hiroe FR and Miho SA
Flow of Business, Cuts and Ticket Times: Lunch was about typical. Maybe slower than some. No issues with tickets. I cut Naoto and Sayo at 1:10pm and then left the rest to Johnny at 1:40pm.
Dinner started out slow and picked up only a bit once the sun went down. Briefly on wait. Pretty much slow all day. No ticket issues for dinner either. Cut Naoto at 8:45pm. Had a few tables walk in immediately after so I held off until 9:10pm to cut Lindsey. Cut Camacho at 9:20 and Mandy at 9:40pm.
Specials: 5 beef tataki, 5 cucumber kimchi, 14 hon maguro and 8 tsukiji sets.
3 Staff members that stood out (why/how): Naoto worked a long day and never missed a beat. Super helpful and upbeat.
While I don't see a rushed pace from Miho or Erica as SA, I do notice a very steady and constant fluidity to their movement, almost like a roomba! I appreciate that they take the time to do the job correctly before they do it quickly. It works, at least on the slower days.
-Jason says there is little more that he can impart to John. I hope that is true.
Any VIP's in? Jam- owner of Thai Fresh. I Some lunch regulars.
Comps& Void Detail: Lindsey redeemed $15 kome bucks. DNL okonomiyaki, voided shishitos 86. 2 salmon nigiri weren't made. Sushi bar was changing paper when they were rung in and no one noticed until it was too late.
R&M needs: secondary computer had the POS shut down when I came back from my break. System seems slower than usual.
-Soft serve machine was cleaned pretty poorly last night. Sticky residue leftover in the reservoir. I cleaned it a bit further before putting the mix in this morning.
86'd items/ need more: takowasa,
Tuesday, October 13, 2015
Tuesday PM 10/13/15
Written By: Scott and Elizabeth
LY Dinner Sales: 2421
Projected Sales : 4142
TY Dinner Sales: 4497
+/- : $355 over projected and 86% over last year
Dinner Covers:162
Avg PPA: 27.76
*NOTE: A couple of ladies stayed for a while after we closed smoking cigarettes outside. Kristen sold them a bottle of Sake a quarter to 10. They've been outside since. They're still here and so are we. Elizabeth let them know that we are closing up. They poured the rest of the sake into their glasses and some on the table.
Weather: It is just a beautiful day out. Low 90's
Special events?:
Who worked: Girls night! Kate, Lindsey, Stephanie, Grace and Krystin. Cindy as host. Erika (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Had a really steady start. Went on a wait arund 6:15 and stayed on one until 9ish when we cut the doubles (Grace and Lindsey). Lots of food rang on wrong tables tonight. Stephanie caught her mistake in time. Unfortunately I took wrong food to Grace's and also Kate's guests tonight. Fortunately! I table talked both and we realized together that it was not correct. Food was delivered correctly. No harm No foul. We will continue to talk about slowing down and ringing in food correctly and also closing out checks the properly
Stayed 3 on until the end
Specials:
Escolar
King salmon belly
Japanese potato salad
King salmon box
blue fin
3 Staff members that stood out (why/how):
Erika started off with a little more pep in her step tonight but started slowing down about half way through the rush. She also doesn't seem at all comfortable holding a tray. This probably isn't helping. Will continue to monitor her and help out as needed
Stephanie did a great job tonight and offered help in her downtime
Cindy wasn't feeling well so we sent her home early. Around 9
Any VIP's in? Older couple that come in every other Tuesday were here.
Comps& Void Detail:
1 birthday dessert
FNF for Ben, Eliz's mortgage broker
Voided a Love For Sale (misring; wasn't made)
Voided 2 Miso soups. Were never ran. Couple were too full at that point to have them but were not upset about it
R&M needs: For some reason the mix inside the soft serve machine was clumping tonight. We had to disassemble the machine to clean it. Maybe the ratio of mix to water was off
86'd items/ need more: King salmon belly and Farm Salad
LY Dinner Sales: 2421
Projected Sales : 4142
TY Dinner Sales: 4497
+/- : $355 over projected and 86% over last year
Dinner Covers:162
Avg PPA: 27.76
*NOTE: A couple of ladies stayed for a while after we closed smoking cigarettes outside. Kristen sold them a bottle of Sake a quarter to 10. They've been outside since. They're still here and so are we. Elizabeth let them know that we are closing up. They poured the rest of the sake into their glasses and some on the table.
Weather: It is just a beautiful day out. Low 90's
Special events?:
Who worked: Girls night! Kate, Lindsey, Stephanie, Grace and Krystin. Cindy as host. Erika (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Had a really steady start. Went on a wait arund 6:15 and stayed on one until 9ish when we cut the doubles (Grace and Lindsey). Lots of food rang on wrong tables tonight. Stephanie caught her mistake in time. Unfortunately I took wrong food to Grace's and also Kate's guests tonight. Fortunately! I table talked both and we realized together that it was not correct. Food was delivered correctly. No harm No foul. We will continue to talk about slowing down and ringing in food correctly and also closing out checks the properly
Stayed 3 on until the end
Specials:
Escolar
King salmon belly
Japanese potato salad
King salmon box
blue fin
3 Staff members that stood out (why/how):
Erika started off with a little more pep in her step tonight but started slowing down about half way through the rush. She also doesn't seem at all comfortable holding a tray. This probably isn't helping. Will continue to monitor her and help out as needed
Stephanie did a great job tonight and offered help in her downtime
Cindy wasn't feeling well so we sent her home early. Around 9
Any VIP's in? Older couple that come in every other Tuesday were here.
Comps& Void Detail:
1 birthday dessert
FNF for Ben, Eliz's mortgage broker
Voided a Love For Sale (misring; wasn't made)
Voided 2 Miso soups. Were never ran. Couple were too full at that point to have them but were not upset about it
R&M needs: For some reason the mix inside the soft serve machine was clumping tonight. We had to disassemble the machine to clean it. Maybe the ratio of mix to water was off
86'd items/ need more: King salmon belly and Farm Salad
Tuesday 10.13.15 AM
Written By:Kayo
LY Lunch Sales:$1504
Projected Sales :$1799
TY Lunch Sales:$1874
+/- :+$75 proj/ +25% LY
Lunch Covers:106
Avg PPA: $17.68
Previous Days Labor: 18.32%
Previous Days Comps:4.07%
Controllable Comps:2.76%
Weather:low 90s
Special events?:
Who worked: Grace, Lindsey, Clair, Johnny, Erika (SA), Sigele (FR)
Flow of Business, Cuts and Ticket Times: Pretty slow over all, by noon, restaurant was only half full. and never got full until the end. I cut Grace around 12:50 then Lindsey 1:10, and went with Johnny and Clair all the way to 2pm.
No issue.
* someone called and claimed double charged last night. I have called Mercury but the line kept busy, I left call back number but never got called back. I called again, same. I need to carry over this issue to dinner manager. We really need to make sure everyone closes right check and do not charge double... ( at this point I have not been able to investigate it, so not sure it really happened or how happened) but it just takes long time to recover like this.
* today rice was harder than usual, I have talked to Alex, he believed he did everything right, but he will have closer look again tomorrow, and I will taste it again tomorrow.
* I also start to consider that we may should encourage servers to notify us if they have some friends or family they want to give something, so we can send something instead of giving them friends and family discount. most of cases it is cheaper for us to send something rather than apply the discount and I am sure people are as happy as discount.
Of course there is some VIP customers worth to use FF discount still but maybe something like this should be judged by managers.
Specials:
3 Staff members that stood out (why/how):
Everyone did good job. Erika is still trying but getting better.
Any VIP's in? old John, My friend from Daily Green, Eye doctor couple
Comps& Void Detail: FF for Daily green folks. Saba Miso being 86.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1504
Projected Sales :$1799
TY Lunch Sales:$1874
+/- :+$75 proj/ +25% LY
Lunch Covers:106
Avg PPA: $17.68
Previous Days Labor: 18.32%
Previous Days Comps:4.07%
Controllable Comps:2.76%
Weather:low 90s
Special events?:
Who worked: Grace, Lindsey, Clair, Johnny, Erika (SA), Sigele (FR)
Flow of Business, Cuts and Ticket Times: Pretty slow over all, by noon, restaurant was only half full. and never got full until the end. I cut Grace around 12:50 then Lindsey 1:10, and went with Johnny and Clair all the way to 2pm.
No issue.
* someone called and claimed double charged last night. I have called Mercury but the line kept busy, I left call back number but never got called back. I called again, same. I need to carry over this issue to dinner manager. We really need to make sure everyone closes right check and do not charge double... ( at this point I have not been able to investigate it, so not sure it really happened or how happened) but it just takes long time to recover like this.
* today rice was harder than usual, I have talked to Alex, he believed he did everything right, but he will have closer look again tomorrow, and I will taste it again tomorrow.
* I also start to consider that we may should encourage servers to notify us if they have some friends or family they want to give something, so we can send something instead of giving them friends and family discount. most of cases it is cheaper for us to send something rather than apply the discount and I am sure people are as happy as discount.
Of course there is some VIP customers worth to use FF discount still but maybe something like this should be judged by managers.
Specials:
3 Staff members that stood out (why/how):
Everyone did good job. Erika is still trying but getting better.
Any VIP's in? old John, My friend from Daily Green, Eye doctor couple
Comps& Void Detail: FF for Daily green folks. Saba Miso being 86.
R&M needs:
86'd items/ need more:
Monday, October 12, 2015
Monday PM 10/12/15
Written By: Scott/Elizabeth
LY Dinner Sales: 4681
Projected Sales : 4829
TY Dinner Sales: 5211
+/- : $382 over projected and 11% over last year
Dinner Covers: 196
Avg PPA: $26.59
*NOTE: Grace brought in the sandwich board but put it in the hallway behind the highchairs
Weather: Gorgeous 90's
Special events?: Columbus day
Who worked: Clair, Dusten, Jason, Joel and Krystin. Grace and Ruth hosts. Kaori (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Busy tonight! That's good since this morning was super slow. On and off a wait most of the night. 25 minutes was the height of the wait this evening. The door ran pretty smoothly. Grace was cut at 8:30. Joel and Clair were cut around 9:15 and Krystin at 9:30. Had to remake a Camembert tonight. Tempura batter wasn't holding on and looked terrible. Also, a table had a 45 minute wait for a Fat Samurai. The first attempt to make it resulted in all different sized pieces. The second attempt; it broke... I delivered it to the table personally and apologized for the wait. They didn't seem to notice! Awesome! It's probably because they were having such a great time
Specials:
Blue Fin
Seared Sake Toro
Squash and Zucc. Tempura
Escolar
3 Staff members that stood out (why/how):
Krysten misrang a sake toro special tonight but we were able to sell it to another table. Caused a little confusion at the Sushi Bar.
Not much standing around tonight. Everyone was busy and moving. Not much time for it.
Dusten did a great job helping to bus others tables while he had time
Any VIP's in? Old John, Bill (GM at Trace and Living Room bars at the W Hotel)
Comps& Void Detail:
Voided a misrang sake toro special (was able to sell to another table)
Voided Shishito peppers for Camacho. 86'd
Dusten had a bday desert
and a SIN discount
R&M needs: Call Andy about the fuse blowing in the back of the kitchen
86'd items/ need more: Beef Carp.
LY Dinner Sales: 4681
Projected Sales : 4829
TY Dinner Sales: 5211
+/- : $382 over projected and 11% over last year
Dinner Covers: 196
Avg PPA: $26.59
*NOTE: Grace brought in the sandwich board but put it in the hallway behind the highchairs
Weather: Gorgeous 90's
Special events?: Columbus day
Who worked: Clair, Dusten, Jason, Joel and Krystin. Grace and Ruth hosts. Kaori (SA) and Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Busy tonight! That's good since this morning was super slow. On and off a wait most of the night. 25 minutes was the height of the wait this evening. The door ran pretty smoothly. Grace was cut at 8:30. Joel and Clair were cut around 9:15 and Krystin at 9:30. Had to remake a Camembert tonight. Tempura batter wasn't holding on and looked terrible. Also, a table had a 45 minute wait for a Fat Samurai. The first attempt to make it resulted in all different sized pieces. The second attempt; it broke... I delivered it to the table personally and apologized for the wait. They didn't seem to notice! Awesome! It's probably because they were having such a great time
Specials:
Blue Fin
Seared Sake Toro
Squash and Zucc. Tempura
Escolar
3 Staff members that stood out (why/how):
Krysten misrang a sake toro special tonight but we were able to sell it to another table. Caused a little confusion at the Sushi Bar.
Not much standing around tonight. Everyone was busy and moving. Not much time for it.
Dusten did a great job helping to bus others tables while he had time
Any VIP's in? Old John, Bill (GM at Trace and Living Room bars at the W Hotel)
Comps& Void Detail:
Voided a misrang sake toro special (was able to sell to another table)
Voided Shishito peppers for Camacho. 86'd
Dusten had a bday desert
and a SIN discount
R&M needs: Call Andy about the fuse blowing in the back of the kitchen
86'd items/ need more: Beef Carp.
Monday AM 10/12/15
Written By: Scott
LY Lunch Sales:2509
Projected Sales :2639
TY Lunch Sales:1763
+/- : $746 less than projected and -30% than last year
Lunch Covers: 99
Avg PPA: 17.81
Previous Days Labor: 20%
Previous Days Comps: 90.39%
Controllable Comps: 9.61%
Weather: Really nice. Low 90's
Special events?:Columbus day... ACL is over!
Who worked: Johnny, Kate, Clair and Joel. Jason (SA) and Sigele (FR)
Flow of Business, Cuts and Ticket Times: Slow day! We cut Clair around 12:45/12:50 Then Joel around 1:30. Stayed two on until just before the end and Kate was cut. Never really went on a wait except for a 5 top that only had to wait for a few minutes. No long ticket times that were brought to my attention
Specials: none
3 Staff members that stood out (why/how):
Johnny got a little behind after cuts were made. That was because he was triple sat on accident
Kate was in a good mood today. Actually, everyone seemed to be despite how slow we were.
Any VIP's in? Tarra and Kelvin were in at B8. Super funny. Thought I look like Alan Cummings. Also an older gentleman that comes in a lot with his wife on Tuesdays. Also one of the guys from Bikram yoga was sat at A6
Comps& Void Detail: 4 Yelp soft serve. Elizabeth took an order for B2 while Johnny was busy; forgot about it; so took longer than normal. Comped to Recovery
R&M needs: John with Hill Refrigeration came by today to check out the fridge in the server station. Cleaned the coils. Temp is already starting to fall. Also, the wiring connection was sitting in a pool of water and shorted out the lights. He said that he is going to try and find a replacement connector and should be back in a day or 2
86'd items/ need more: Fire Eagle is back!
LY Lunch Sales:2509
Projected Sales :2639
TY Lunch Sales:1763
+/- : $746 less than projected and -30% than last year
Lunch Covers: 99
Avg PPA: 17.81
Previous Days Labor: 20%
Previous Days Comps: 90.39%
Controllable Comps: 9.61%
Weather: Really nice. Low 90's
Special events?:Columbus day... ACL is over!
Who worked: Johnny, Kate, Clair and Joel. Jason (SA) and Sigele (FR)
Flow of Business, Cuts and Ticket Times: Slow day! We cut Clair around 12:45/12:50 Then Joel around 1:30. Stayed two on until just before the end and Kate was cut. Never really went on a wait except for a 5 top that only had to wait for a few minutes. No long ticket times that were brought to my attention
Specials: none
3 Staff members that stood out (why/how):
Johnny got a little behind after cuts were made. That was because he was triple sat on accident
Kate was in a good mood today. Actually, everyone seemed to be despite how slow we were.
Any VIP's in? Tarra and Kelvin were in at B8. Super funny. Thought I look like Alan Cummings. Also an older gentleman that comes in a lot with his wife on Tuesdays. Also one of the guys from Bikram yoga was sat at A6
Comps& Void Detail: 4 Yelp soft serve. Elizabeth took an order for B2 while Johnny was busy; forgot about it; so took longer than normal. Comped to Recovery
R&M needs: John with Hill Refrigeration came by today to check out the fridge in the server station. Cleaned the coils. Temp is already starting to fall. Also, the wiring connection was sitting in a pool of water and shorted out the lights. He said that he is going to try and find a replacement connector and should be back in a day or 2
86'd items/ need more: Fire Eagle is back!
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