Written By: Dusten
LY Dinner Sales: $0 closed for Super Bowl LY
Projected Sales : 4984
TY Dinner Sales: 5173
+/- : 189 over PS
Dinner Covers: 179
Avg PPA: 28.90
Weather: If it gets up to 82 in January... what is summer going to be like?
Special events?: Last day of the month
Who worked: Kate, Ruthy, Krystin, Stephanie, Clair CL, Cindy H, Taylor FR and John SA
Flow of Business, Cuts and Ticket Times: Started off with several tables and a steady influx after. We were full just after 6pm and stayed on a wait until 8:30 or so. Only one ticket time issue. Seems Taylor stabbed a ticket that wasn't ran. Comped to kitchen error. I cut Ruthy at 8:30pm, Krystin at 8:45pm, Kate at 9:15 and Stephnaie at 9:40.
Specials: 3 hamachi kama, 12 fried iidako, 5 kaki fry, 4 soft serve, 1 tsubugai, 14 crab nigiri
3 Staff members that stood out (why/how): John has really turned around as an SA. His performance has finally caught up to his demeanor.
-I helped Cindy hold down the host stand tonight. She seemed to get a little overwhelmed being the only host, but she did a very good job.
- Kate had a good night... unless Kayo says otherwise! I think she is getting better at separating home life from work. That being said, her situation at home is getting uglier and I am more than a little concerned.
-Ran a bingo contest tonight. Allowed for 2 winners. Clair took fist- gave her a contigo gift card and Kate took second (before Kayo's table) and got a pinthouse pizza card.
Any VIP's in? Lizet came in early with some friends. Kayo and the Sa-Ten Crew. Scott Sparks.
Comps& Void Detail: 3 $15 kome buck cards.
Owner Comp for Kayo. Her owner comp was 618.50. I added that to Kate's department total so that the tip out and sales would be accurate.
2 okinawa breezes- guest changed mind (weren't made). Comped the gyoza mentioned earlier.
Kate ordered a chicken kara-age for her meal. Matt asked that employees not get the kara-age as we are low on it. I voided that one, but also the kitchen never made her fries that were on the same ticket. Kate already closed it out- point is, she is owed 1 order of kome fries.
$15 PO to Matt for ground pork.
R&M needs: The ipad lost internet connection a couple of times. Not sure if it is still the router or not- the music seemed unaffected.
86'd items/ need more:
Sunday, January 31, 2016
Sunday AM 1.31.16
Written By: Elizabeth
LY Lunch Sales: $1831 (super bowl LY)
Projected Sales : $2771
TY Lunch Sales: $2123
+/- : +16% LY and -$648 PS drats!
Lunch Covers: 123
Avg PPA: $17.26
Previous Days Labor: 15%
Previous Days Comps: 3.06%
Controllable Comps: 10.01% big ol FNF got us. Sorry :(
Weather: 80 degrees and sunny.
Special events?:
82 degrees in January. Record breaking? Confirmed. We have broken the record temperature last set in 1911.
Who worked: Ruthy, Krystin, Kelly, Mandy CL. Yeah! Full waitstaff today!
Taylor FR, Cindy Host. We all SA'd and we killed it!
Flow of Business, Cuts and Ticket Times:
Slow start to the day and I wasn't sure that it was going to pick up but around 1pm it did and we went on a brief 20 minute wait for about 5 parties. With no SA on it kept everyone on their toes and it was great to see the teamwork that ensued. No major issues with ticket times. One very loud crying baby (no, not jason clarke...too soon?) disrupted the dining room for a good 15 minutes, but other than that it was smoooooth sailing. Cut down to just Mandy and Kelly for the last 45 minutes and they did just fine.
Real random thing: today we had 3 people interested in buying the tea pots in the lobby. Bizarre.
3 Staff members that stood out (why/how):
-Kelly incorrectly closed out the same check twice. I told her to slow down.
-Ruthy was apologetic about her shift yesterday and understands the consequences of her actions- and the repercussions she must face.
-Mandy was upbeat and happy. I really do think that fewer shifts has a big impact on her. Glad we figured that out.
Any VIP's in?
Victor and Fam
Kenny
Chad Doezal and Joy (He owns The Hightower)
Email Regulars Frank and Sophia (Asian woman, white guy with stray eye)
Comps& Void Detail:
R&M needs:
Rodrigo came out today with an extendable camera to see what the issue was with the mens room. The roofers sealed off the vent that allowed the "odors" to escape, which is why it smells so bad. Long story short, he's going to take care of it on Super Bowl Sunday, drill a hole through the roof, install a venting pipe, and he is also going to check the ladies room to make sure it's venting properly as well. He will text me Saturday to set up the details. Finally, get that truck stop bathroom repaired!!
86'd items/ need more:
Kirin will be in tomorrow. The warmer weather brings out the beer drinkers! Dang we sold a lot of beer this week! finally.
LY Lunch Sales: $1831 (super bowl LY)
Projected Sales : $2771
TY Lunch Sales: $2123
+/- : +16% LY and -$648 PS drats!
Lunch Covers: 123
Avg PPA: $17.26
Previous Days Labor: 15%
Previous Days Comps: 3.06%
Controllable Comps: 10.01% big ol FNF got us. Sorry :(
Weather: 80 degrees and sunny.
Special events?:
82 degrees in January. Record breaking? Confirmed. We have broken the record temperature last set in 1911.
Who worked: Ruthy, Krystin, Kelly, Mandy CL. Yeah! Full waitstaff today!
Taylor FR, Cindy Host. We all SA'd and we killed it!
Flow of Business, Cuts and Ticket Times:
Slow start to the day and I wasn't sure that it was going to pick up but around 1pm it did and we went on a brief 20 minute wait for about 5 parties. With no SA on it kept everyone on their toes and it was great to see the teamwork that ensued. No major issues with ticket times. One very loud crying baby (no, not jason clarke...too soon?) disrupted the dining room for a good 15 minutes, but other than that it was smoooooth sailing. Cut down to just Mandy and Kelly for the last 45 minutes and they did just fine.
Real random thing: today we had 3 people interested in buying the tea pots in the lobby. Bizarre.
3 Staff members that stood out (why/how):
-Kelly incorrectly closed out the same check twice. I told her to slow down.
-Ruthy was apologetic about her shift yesterday and understands the consequences of her actions- and the repercussions she must face.
-Mandy was upbeat and happy. I really do think that fewer shifts has a big impact on her. Glad we figured that out.
Any VIP's in?
Victor and Fam
Kenny
Chad Doezal and Joy (He owns The Hightower)
Email Regulars Frank and Sophia (Asian woman, white guy with stray eye)
Comps& Void Detail:
R&M needs:
Rodrigo came out today with an extendable camera to see what the issue was with the mens room. The roofers sealed off the vent that allowed the "odors" to escape, which is why it smells so bad. Long story short, he's going to take care of it on Super Bowl Sunday, drill a hole through the roof, install a venting pipe, and he is also going to check the ladies room to make sure it's venting properly as well. He will text me Saturday to set up the details. Finally, get that truck stop bathroom repaired!!
86'd items/ need more:
Kirin will be in tomorrow. The warmer weather brings out the beer drinkers! Dang we sold a lot of beer this week! finally.
Saturday 1.30.16
Written By: Elizabeth
LY Lunch Sales:$3250
Projected Sales : $2934
TY Lunch Sales: $2092
+/- : -36% LY and -$842 PS
Lunch Covers: 132
Avg PPA: $15.85
LY Dinner Sales: $6627
Projected Sales : $6804
TY Dinner Sales: $7704
+/- : +16% LY and +$900 PS
Dinner Covers: 261
Avg PPA: $29.52
For the day: $9796/ -1% LY and +$58 PS
Previous Days Labor: 12%
Previous Days Comps: 3.44%
Controllable Comps: 8.67% due to $4.50 DNL Udon...$18.50 kitchen error from the hair in the kaki fry and the gyoza, and $7.50 from the recovery for the soy spill
Weather: Sunny and in the 70s again. At least that's what I hear.
Special events?: none
Who worked:
Lunch: Lindsey, Sophia, Johnny CL. Kelly host,
Dinner: Lindsey picked up for Leary's lame ankle. Clair, Krystin, Miho, Dusten CL.
Ruthy was a no call no show for 25 minutes of her shift. She called me and told me she just woke up. I told her to stay home and not come in today as punishment. Since this isn't the first time she's done this I would like to suspend her for an entire week. I have already emailed Samara
Flow of Business, Cuts and Ticket Times:
Steady start. Typical Saturday. Had a 6 top at 11:30 and another at noon. Stayed steady throughout the day. Cut Lindsey at 2:15 since she had to be back at 4 for Leary. And it never really picked up after that. It was a good steady shift for only having 3 on. Thank goodness!!
Had a woman send back her spicy miso because she didn't like it...So I went over just to make sure everything was okay with her Ramen. She said everything was fine, and didn't mind paying for it, but she was trying to be adventurous and try something new, but it just wasn't for her. A complete 180 from what happened yesterday. I talked her through a few menu items and we settled on Kara Age Thai style. She was happy.
Dinner shift was the opposite. We hit the ground running and were on a wait by 5:35. Had three walk in 6-tops throughout the night. Height of the wait was up to an hour again. Went over by 5 minutes on 3 tables. Had a lot of two tops to start then a lot of 4 tops and then the 6s, so that is what pushed the wait. No issues with ticket times or anything of the like. Smooth sailing. Got off the wait around 9:45. I cut down to just Dusten at 10:15 because Miho (last cut) had no tables and it had significantly died down. Dusten got about 2 other tables after that and the night came to a close.
Specials:
3 Staff members that stood out (why/how):
-Sent Jason Clarke home at 8:30. He seemed surprised. He asked why. First, let me start with his attitude as soon as he walked in the door for his shift. Death stare to everyone. Is it me? Does he just hate me? Well he nudged Clair out of the way as she was trying to help him bus B3 (though he was moving at a snails pace) and he pretty much managed to piss off not only the servers one by one, but also the hosts, by dragging his fee to the dirty tables and then at certain times he wouldn't even reset them. Then he would sulk back to the service station. I mean, it was pitiful. The last straw was when a table was leaving and he was standing in front of the party room waiting to bus the table, and as the guests left they looked at him and he just death stared them down. No thank you. No smile. No nothing. Then he went to A6 and proceeded to bus it EVEN SLOWER than he was. Then he got something on his hand and stared at it for a second. Knowing full well we were about to go over the quote time for this specific table we were trying to seat. So that was it. I let him unload his tray and then I told him he was cut. (I just Tarentino'ed that story!) He asked why and I said that his attitude was "piss poor & horribly negative and it was palpable" he was moving "slow as shit" and acted as if he "didn't want to be here, or be a part of the team" He didn't seem to be phased by it. He didn't even clock out, he just grabbed his stuff and exited out the kitchen door. Not without saying some grumbling words to the kitchen, however. This kid is a cancer to the staff and restaurant and I feel that it his goal to "get fired'. He wants to see how much he can get away with before I finally snap. So, here's what I'm asking all managers. On any of his shifts (if he even shows up) if you see any of the aforementioned issues arise, do not hesitate to cut him early. Tonight, after I cut him, the attitude of every staff member rose and the teamwork was unbelievable. Kelly and I were already tag teaming bussing and setting tables even when he was here, so after he left the rest of the staff really pulled together and got shit done! Super Proud.
For the record I would like to document a text exchange between he and I (he initiated) That of which resulted in his termination.
This weekend for me has been a jumping off point. If you don't show up for your shift, you can stay home. If you don't want to work hard during your shift, you can go home. There are many of us here that work hard and take pride in what we do. It's a career not a job. The Kome train is full speed ahead, so if you're not on board then get out of the way.
Any VIP's in?
Lunch: not a one.
Dinner: Lots of first timers tonight. Only one regular:
Bill Norris (Alamo Drafthouse Bev Director) & wife were in celebrating her birthday. He posted on FB earlier today that he has been really disappointed in the service at some of the Austin restaurants he has been to this week. We chatted after his meal and he said that Kome made up for all of the shitty service he's gotten this week. The whole experience was wonderful. :)
Comps& Void Detail:
FNF for Bill.
R&M needs:
Vent hood cleaning moved to Thursday.
86'd items/ need more:
LY Lunch Sales:$3250
Projected Sales : $2934
TY Lunch Sales: $2092
+/- : -36% LY and -$842 PS
Lunch Covers: 132
Avg PPA: $15.85
LY Dinner Sales: $6627
Projected Sales : $6804
TY Dinner Sales: $7704
+/- : +16% LY and +$900 PS
Dinner Covers: 261
Avg PPA: $29.52
For the day: $9796/ -1% LY and +$58 PS
Previous Days Labor: 12%
Previous Days Comps: 3.44%
Controllable Comps: 8.67% due to $4.50 DNL Udon...$18.50 kitchen error from the hair in the kaki fry and the gyoza, and $7.50 from the recovery for the soy spill
Weather: Sunny and in the 70s again. At least that's what I hear.
Special events?: none
Who worked:
Lunch: Lindsey, Sophia, Johnny CL. Kelly host,
Dinner: Lindsey picked up for Leary's lame ankle. Clair, Krystin, Miho, Dusten CL.
Ruthy was a no call no show for 25 minutes of her shift. She called me and told me she just woke up. I told her to stay home and not come in today as punishment. Since this isn't the first time she's done this I would like to suspend her for an entire week. I have already emailed Samara
Flow of Business, Cuts and Ticket Times:
Steady start. Typical Saturday. Had a 6 top at 11:30 and another at noon. Stayed steady throughout the day. Cut Lindsey at 2:15 since she had to be back at 4 for Leary. And it never really picked up after that. It was a good steady shift for only having 3 on. Thank goodness!!
Had a woman send back her spicy miso because she didn't like it...So I went over just to make sure everything was okay with her Ramen. She said everything was fine, and didn't mind paying for it, but she was trying to be adventurous and try something new, but it just wasn't for her. A complete 180 from what happened yesterday. I talked her through a few menu items and we settled on Kara Age Thai style. She was happy.
Dinner shift was the opposite. We hit the ground running and were on a wait by 5:35. Had three walk in 6-tops throughout the night. Height of the wait was up to an hour again. Went over by 5 minutes on 3 tables. Had a lot of two tops to start then a lot of 4 tops and then the 6s, so that is what pushed the wait. No issues with ticket times or anything of the like. Smooth sailing. Got off the wait around 9:45. I cut down to just Dusten at 10:15 because Miho (last cut) had no tables and it had significantly died down. Dusten got about 2 other tables after that and the night came to a close.
Specials:
3 Staff members that stood out (why/how):
-Sent Jason Clarke home at 8:30. He seemed surprised. He asked why. First, let me start with his attitude as soon as he walked in the door for his shift. Death stare to everyone. Is it me? Does he just hate me? Well he nudged Clair out of the way as she was trying to help him bus B3 (though he was moving at a snails pace) and he pretty much managed to piss off not only the servers one by one, but also the hosts, by dragging his fee to the dirty tables and then at certain times he wouldn't even reset them. Then he would sulk back to the service station. I mean, it was pitiful. The last straw was when a table was leaving and he was standing in front of the party room waiting to bus the table, and as the guests left they looked at him and he just death stared them down. No thank you. No smile. No nothing. Then he went to A6 and proceeded to bus it EVEN SLOWER than he was. Then he got something on his hand and stared at it for a second. Knowing full well we were about to go over the quote time for this specific table we were trying to seat. So that was it. I let him unload his tray and then I told him he was cut. (I just Tarentino'ed that story!) He asked why and I said that his attitude was "piss poor & horribly negative and it was palpable" he was moving "slow as shit" and acted as if he "didn't want to be here, or be a part of the team" He didn't seem to be phased by it. He didn't even clock out, he just grabbed his stuff and exited out the kitchen door. Not without saying some grumbling words to the kitchen, however. This kid is a cancer to the staff and restaurant and I feel that it his goal to "get fired'. He wants to see how much he can get away with before I finally snap. So, here's what I'm asking all managers. On any of his shifts (if he even shows up) if you see any of the aforementioned issues arise, do not hesitate to cut him early. Tonight, after I cut him, the attitude of every staff member rose and the teamwork was unbelievable. Kelly and I were already tag teaming bussing and setting tables even when he was here, so after he left the rest of the staff really pulled together and got shit done! Super Proud.
For the record I would like to document a text exchange between he and I (he initiated) That of which resulted in his termination.
This weekend for me has been a jumping off point. If you don't show up for your shift, you can stay home. If you don't want to work hard during your shift, you can go home. There are many of us here that work hard and take pride in what we do. It's a career not a job. The Kome train is full speed ahead, so if you're not on board then get out of the way.
Any VIP's in?
Lunch: not a one.
Dinner: Lots of first timers tonight. Only one regular:
Bill Norris (Alamo Drafthouse Bev Director) & wife were in celebrating her birthday. He posted on FB earlier today that he has been really disappointed in the service at some of the Austin restaurants he has been to this week. We chatted after his meal and he said that Kome made up for all of the shitty service he's gotten this week. The whole experience was wonderful. :)
Comps& Void Detail:
FNF for Bill.
R&M needs:
Vent hood cleaning moved to Thursday.
86'd items/ need more:
Saturday, January 30, 2016
Friday 1.29.16
Written By: Elizabeth
LY Lunch Sales: $2132
Projected Sales : $2466
TY Lunch Sales: $2242
+/- : +5% LY and -$224 PS
Lunch Covers: 136
Avg PPA: $1649
LY Dinner Sales: $6413
Projected Sales : $6757
TY Dinner Sales: $7120
+/- : +11% LY and +$363 PS
Dinner Covers:240
Avg PPA: $29.67
Daily total: $9362/ +10% LY and +$138PS
Previous Days Labor: 18% (training)
Previous Days Comps: 5.15%
Controllable Comps: 3.43%
Weather: Sunny and warm, in the 70s during the day, and is getting down to 40 tonight.
Special events?: none...??
Who worked:
Lunch: Ruthy, Lindsey, Clair CL. Cindy Host, Taylor SA, Jason FR
Dinner: Ruthy, Johnny, Mandy, Sophia, Dusten CL. Lizet Host, Jason FR, Tyalor SA, Cindy CT
Flow of Business, Cuts and Ticket Times:
Lunch was busy but felt even busier due to the fact that Kelly didn't show up for her shift. I called her and text her at 10:10. I didn't hear back from her until 10 til open, at which point I had already decided to run with 3. She text me that her phone had died (she was at Lindsey's last night with some other ladies, so I'm sure she was hung over too. Not trying to be assumptive, but...)
She was very apologetic and I could tell she felt bad, since she is very hard on herself. I told her that today I would let it slide by just taking away her server and host shift today, but if it happens again she will be losing more than just a few shifts.
We filled up around noon and went on a proper wait around 12:15 or so. Had a 7 top walk in and Ruthy was the only one with tables that hadn't recently been sat, so I gave it to her. It seemed to overwhelm her a little and she made two mistakes: rang in the wrong roll on a sushi lunch for A2, and rang in salmon nigiri instead of tuna for the party room (both were easy fixes, the PR asked for salmon nigiri later anyway, and the misrang roll was eaten). But I told her to slow down and focus. She did, however, delegate the drinks she needed to me when she was busy. Now she knows.
Lindsey was in the back A's and I didn't hear a peep from her all shift. Clair was in the back B's and did well, except for the lady at S9 that ordered an Udon and asked for it spicy. They had a conversation about the Udon itself and what it is and what the spicy would do with it, etc. It came out, she had about 3 bites and sent it back saying that she just didn't like it. I took 50% off the Udon as a COURTESY, which wasn't enough. She told Clair she wasn't paying for it at all. I went over and explained to her that Clair was very thorough with explaining the dish to her and I couldn't take care of the entire dish because there was nothing wrong with it, it simply was a matter of taste. She said okay, but gave Clair a hard time about it saying that it's "bad business" to do so. So expect a Yelp about that one. (We talked about this in the meeting, but I also had a phone conversation with her. The joy)
Ticket times were good from the kitchen but reached 30 minutes at the sushi bar. There was just a lot of sushi coming in today for lunch (33 sushi lunches)
Dinner: Started off busy and only got busier. Since it was just Lizet at the stand (because Kelly was being punished) I helped out a lot. I helped to take names and give quote times, as did Lizet, and she also helped with keeping the host stand stocked. I would step away from time to time to bus, wipe and set a table in the time it took Taylor to walk over to the table, and at one point I saw him at B3 with the tray under his arm and just moving the dirty dishes around. I went over, asked for his tray, put it on the table and told him we need to move faster. He picked up the pace, but he's much like one of those toy cars with the springs in them. The kind where you pull them back and wind up the wheels and let them go and they ZOOM off, only to come to a slow crawl about 2 feet from where they started. yeah, that's Taylor in a nut shell. Or a matchbox car as it may be
The night started off a bit rocky, actually.
A4 was served a toasted gyoza with a raw filling that needed to be refired, then it was run to the wrong table and had to be remade again.
Then Ruthy dropped a soy sauce dish on the floor neat B4, and it had soy sauce in it and it splashed on the lady. They were cool about it, but I bought their dessert.**
A3 told me she felt that the host talked down to her. Lizet, not me. I asked why and she said she came in stating she had a reservation and Lizet said "Do you mean you are on the waitlist?" and the girl got all upset because she felt like Lizet was talking down. From my experience standing next to Lizet and listening to the way she talks to guests, I can't see that she would ever talk down, but I apologized and told her I would speak with Lizet. I did, and she was telling me that she was just trying to be clear with her since we don't take reservations for the dining room. I could see where she was coming from. Just think the girl was being sensitive. In any case she said she would be back next week, she loves it here. I shook her hand on the way out, asked her name (Dena? or something...) and we left on a high note.
Then later on B8 found a hair in the Kaki Fry. Like in the actual breading. Which wasn't out fault. It's the company that makes them fault. Like, the guy bit into it and pulled a hair out from inside the breading. So disgusting I gagged when I looked at it. Who do we get the fried oysters from, or what company makes them? I would like to reach out to them via email about the incident. That's just not cool. And makes us look bad. I explained to them that they come pre-breaded and they totally understood. They were also very understanding.
Overall, we went on a wait around 5:45 and the wait extended anywhere from 30 minutes to 1 hour in the height of it. We got off the wait at 10:10. I cut Ruthy at 9:30, Mandy around 10, and left 3 on to close it down, which worked out since they were all busy with tables and then a few extras that came in. Saw some great teamwork tonight. The Back b's have been a camp ground the last few nights. Last night it was B7 that sat for 3 and a half hours. Tonight it was B6 that sat for 3 hours. Geez.
Had the party room fully booked tonight and it went off without a hitch. The first party was celebrating a family birthday and brought a cake from Nothing Bundt Cakes. I LOVE their cakes so much! I haven't had one in a while. And they left us a piece. I could have eaten that entire cake...and then hated myself afterwards. In anycase, all 3 parties in the room had a rip roaring good time (the 7pm party was a little awkward and and all had separate checks, and then sat until 9pm when I nicely asked them to leave)
Sushi bar, again, got bogged down but mostly because there was no zero ban.
*Speaking of dessert- do we want to consider getting just some plain vanilla ice cream for the apple pie gyoza dessert? That Beet and Celery Root doesn't really go with it.
Specials:
I don't think any of these things really qualify as specials anymore...
Hama Kama 2
Sal Kama 1
Kaki Fry 12
Fried Iidako 7
Tsubugai 7
Snow Crab (Dusten alone sold about 20 to his 6 top) 34
3 Staff members that stood out (why/how):
-Taylor...as mentioned above
-Same goes for the Kelly Incident
-Ruthy did well in the back b's. She was walking around watering, but I think this double definitely got to her by the end I could see her losing steam. I don't blame her. It was a busy day, especially after that lunch shift (I also talked to her about serving canned bevs with a small glass and ice.)
-Everytime we get a new broom, Steve always takes it to the back. Can someone please make sure the Kitchen is using old brooms and not the new ones we buy for FOH. Tempura crumbs don't need a nice new broom.
Any VIP's in?
Lunch: No Rob today :( hope he's doing well. Kayo & Moto and Friends. Sieko & hubs right at 2pm. Also some other guy who I've seen come in right at close too. He sat at the sushi bar.
Dinner: Vivian and Eric. They left abruptly because their home alarm was going off. Hope all is well with them. Ben Gordon. Kenny.
Comps& Void Detail:
Recovery Apple spring roll for soy spill
DNL 50% for the Udon incident.
Kit Error for the Burnt Raw Gyoza
Kit Error for Kaki Fry hair (though after looking at it, it wasn't even our fault...though deserving of a comp)
Owner Comp for Kayo & Friends
R&M needs:
86'd items/ need more:
I ordered more soy sauce ramekins as well as tea pots. Tea Pots should arrive Monday. Please put some on Display and some in the server station. *Scratch that, the credit card was declined. Might come Tuesday now.
LY Lunch Sales: $2132
Projected Sales : $2466
TY Lunch Sales: $2242
+/- : +5% LY and -$224 PS
Lunch Covers: 136
Avg PPA: $1649
LY Dinner Sales: $6413
Projected Sales : $6757
TY Dinner Sales: $7120
+/- : +11% LY and +$363 PS
Dinner Covers:240
Avg PPA: $29.67
Daily total: $9362/ +10% LY and +$138PS
Previous Days Labor: 18% (training)
Previous Days Comps: 5.15%
Controllable Comps: 3.43%
Weather: Sunny and warm, in the 70s during the day, and is getting down to 40 tonight.
Special events?: none...??
Who worked:
Lunch: Ruthy, Lindsey, Clair CL. Cindy Host, Taylor SA, Jason FR
Dinner: Ruthy, Johnny, Mandy, Sophia, Dusten CL. Lizet Host, Jason FR, Tyalor SA, Cindy CT
Flow of Business, Cuts and Ticket Times:
Lunch was busy but felt even busier due to the fact that Kelly didn't show up for her shift. I called her and text her at 10:10. I didn't hear back from her until 10 til open, at which point I had already decided to run with 3. She text me that her phone had died (she was at Lindsey's last night with some other ladies, so I'm sure she was hung over too. Not trying to be assumptive, but...)
She was very apologetic and I could tell she felt bad, since she is very hard on herself. I told her that today I would let it slide by just taking away her server and host shift today, but if it happens again she will be losing more than just a few shifts.
We filled up around noon and went on a proper wait around 12:15 or so. Had a 7 top walk in and Ruthy was the only one with tables that hadn't recently been sat, so I gave it to her. It seemed to overwhelm her a little and she made two mistakes: rang in the wrong roll on a sushi lunch for A2, and rang in salmon nigiri instead of tuna for the party room (both were easy fixes, the PR asked for salmon nigiri later anyway, and the misrang roll was eaten). But I told her to slow down and focus. She did, however, delegate the drinks she needed to me when she was busy. Now she knows.
Lindsey was in the back A's and I didn't hear a peep from her all shift. Clair was in the back B's and did well, except for the lady at S9 that ordered an Udon and asked for it spicy. They had a conversation about the Udon itself and what it is and what the spicy would do with it, etc. It came out, she had about 3 bites and sent it back saying that she just didn't like it. I took 50% off the Udon as a COURTESY, which wasn't enough. She told Clair she wasn't paying for it at all. I went over and explained to her that Clair was very thorough with explaining the dish to her and I couldn't take care of the entire dish because there was nothing wrong with it, it simply was a matter of taste. She said okay, but gave Clair a hard time about it saying that it's "bad business" to do so. So expect a Yelp about that one. (We talked about this in the meeting, but I also had a phone conversation with her. The joy)
Ticket times were good from the kitchen but reached 30 minutes at the sushi bar. There was just a lot of sushi coming in today for lunch (33 sushi lunches)
Dinner: Started off busy and only got busier. Since it was just Lizet at the stand (because Kelly was being punished) I helped out a lot. I helped to take names and give quote times, as did Lizet, and she also helped with keeping the host stand stocked. I would step away from time to time to bus, wipe and set a table in the time it took Taylor to walk over to the table, and at one point I saw him at B3 with the tray under his arm and just moving the dirty dishes around. I went over, asked for his tray, put it on the table and told him we need to move faster. He picked up the pace, but he's much like one of those toy cars with the springs in them. The kind where you pull them back and wind up the wheels and let them go and they ZOOM off, only to come to a slow crawl about 2 feet from where they started. yeah, that's Taylor in a nut shell. Or a matchbox car as it may be
The night started off a bit rocky, actually.
A4 was served a toasted gyoza with a raw filling that needed to be refired, then it was run to the wrong table and had to be remade again.
Then Ruthy dropped a soy sauce dish on the floor neat B4, and it had soy sauce in it and it splashed on the lady. They were cool about it, but I bought their dessert.**
A3 told me she felt that the host talked down to her. Lizet, not me. I asked why and she said she came in stating she had a reservation and Lizet said "Do you mean you are on the waitlist?" and the girl got all upset because she felt like Lizet was talking down. From my experience standing next to Lizet and listening to the way she talks to guests, I can't see that she would ever talk down, but I apologized and told her I would speak with Lizet. I did, and she was telling me that she was just trying to be clear with her since we don't take reservations for the dining room. I could see where she was coming from. Just think the girl was being sensitive. In any case she said she would be back next week, she loves it here. I shook her hand on the way out, asked her name (Dena? or something...) and we left on a high note.
Then later on B8 found a hair in the Kaki Fry. Like in the actual breading. Which wasn't out fault. It's the company that makes them fault. Like, the guy bit into it and pulled a hair out from inside the breading. So disgusting I gagged when I looked at it. Who do we get the fried oysters from, or what company makes them? I would like to reach out to them via email about the incident. That's just not cool. And makes us look bad. I explained to them that they come pre-breaded and they totally understood. They were also very understanding.
Overall, we went on a wait around 5:45 and the wait extended anywhere from 30 minutes to 1 hour in the height of it. We got off the wait at 10:10. I cut Ruthy at 9:30, Mandy around 10, and left 3 on to close it down, which worked out since they were all busy with tables and then a few extras that came in. Saw some great teamwork tonight. The Back b's have been a camp ground the last few nights. Last night it was B7 that sat for 3 and a half hours. Tonight it was B6 that sat for 3 hours. Geez.
Had the party room fully booked tonight and it went off without a hitch. The first party was celebrating a family birthday and brought a cake from Nothing Bundt Cakes. I LOVE their cakes so much! I haven't had one in a while. And they left us a piece. I could have eaten that entire cake...and then hated myself afterwards. In anycase, all 3 parties in the room had a rip roaring good time (the 7pm party was a little awkward and and all had separate checks, and then sat until 9pm when I nicely asked them to leave)
Sushi bar, again, got bogged down but mostly because there was no zero ban.
*Speaking of dessert- do we want to consider getting just some plain vanilla ice cream for the apple pie gyoza dessert? That Beet and Celery Root doesn't really go with it.
Specials:
I don't think any of these things really qualify as specials anymore...
Hama Kama 2
Sal Kama 1
Kaki Fry 12
Fried Iidako 7
Tsubugai 7
Snow Crab (Dusten alone sold about 20 to his 6 top) 34
3 Staff members that stood out (why/how):
-Taylor...as mentioned above
-Same goes for the Kelly Incident
-Ruthy did well in the back b's. She was walking around watering, but I think this double definitely got to her by the end I could see her losing steam. I don't blame her. It was a busy day, especially after that lunch shift (I also talked to her about serving canned bevs with a small glass and ice.)
-Everytime we get a new broom, Steve always takes it to the back. Can someone please make sure the Kitchen is using old brooms and not the new ones we buy for FOH. Tempura crumbs don't need a nice new broom.
Any VIP's in?
Lunch: No Rob today :( hope he's doing well. Kayo & Moto and Friends. Sieko & hubs right at 2pm. Also some other guy who I've seen come in right at close too. He sat at the sushi bar.
Dinner: Vivian and Eric. They left abruptly because their home alarm was going off. Hope all is well with them. Ben Gordon. Kenny.
Comps& Void Detail:
Recovery Apple spring roll for soy spill
DNL 50% for the Udon incident.
Kit Error for the Burnt Raw Gyoza
Kit Error for Kaki Fry hair (though after looking at it, it wasn't even our fault...though deserving of a comp)
Owner Comp for Kayo & Friends
R&M needs:
86'd items/ need more:
I ordered more soy sauce ramekins as well as tea pots. Tea Pots should arrive Monday. Please put some on Display and some in the server station. *Scratch that, the credit card was declined. Might come Tuesday now.
Thursday, January 28, 2016
Thursday PM 1.28.16
Written By: Elizabeth
Recapping the Lunch Sales:
LY Lunch Sales: $1511
Projected Sales : $1587
TY Lunch Sales: $2102
+/- : +39% LY and +$515 PS
Lunch Covers: 122
Avg PPA: $17.23
LY Dinner Sales: $5085
Projected Sales : $5190
TY Dinner Sales: $5403
+/- : +6% LY and +$213 PS
Dinner Covers: 174
Avg PPA: $31.05
For the day we ended up14% and over PS by $728!
Weather: Warm in the 70s during the day, slowly got colder the later it got. Closer to 40s
Special events?: Not that I know of.
Who worked: Sophia, Lindsey, Ruthy, Kate, Dusten CL. John SA, Jason FR/TR Chris. Miriam/Lizet Host
Flow of Business, Cuts and Ticket Times:
Started a little slow, like it has been, then picked up around 7:30 and we went on a wait. Had two 6-top walk ins, as well as our 7pm reservation. Lots of young kids in tonight. Wait times got to 45 minutes and we only went over by a few minutes to a few parties. Everyone was understanding. Because Miriam didn't have her TABC yet and neither does Lizet (told her she needs to get it asap) I was cocktailing for the majority of the evening. Honestly if it's going to be this busy, we should probably start scheduling a cocktail again. Same goes for Sunday nights. We stayed on a wait all the way up until about 9:40. I Cut Sophi around 9:15, and Lindsey at 9:45 but that was it. Towards the end of the night, in the last hour, nigiri was taking upwards of 35 minutes. Understandably so, considering Kazu was the only one working that station, with no zero-ban. Kalynn chipped in and helped pump out some nigiri, but really the sushi bar was just slammed all around.
Guest Stuff:
Sophia had B7 sit for 3 hours, one of which they had been paid out for. They were originally sat at B8 when they arrived, at 5:15pm. Then they moved themselves to B7 saying that it's actually going to be 4 of them. The other 2 never shows (I don't think they were being truthful, I think they wanted a bigger table) and then they tipped Sophia $7 on $80 and sat for three hours. Real quality folks tonight.
Had a Four top of 20-somethings in, and one was particularly obnoxious right from the start, which immediately threw my red flags up (he really got in the hosts faces). And one of the girls that I brought prosecco to looked at it and comment on the small pour. I told her it was a 5oz pour, that's its just a large glass. Then later she ordered a house white and when I brought it to her she mumbled "thats better" and I told her once again it was a 5 oz pour, just a different glass. When we sat them at B1 he literally screamed Irrashaimase back at us. Almost the entire restaurant got silent. I was in the middle of running drinks to guests waiting, but walked over to him and (after he got done joking with the 6-top of girls we sat them next to) I told him that that was completely inappropriate and very rude. He said sorry. Dusten told me that the rest of their meal they were polite and nice. Must have set them straight.
A2 ordered Kome Fries but when they came out she noticed they looked different and asked if they were gluten free. Because we are using the "spiced" fries that have a breading on them, we had to break it to her that no they were not. She wasn't upset but she wasn't super happy about it either. We got her a sunshine roll. Couldn't read her after that.
Despite all of this, the mood was up and everyone seemed to be working together really well.
Specials:
Tsubugai/Snow Crab Set: 6
Hama Kama 1
Sal Kama 2
Fried Oysters 9
Fried Iidako 5
3 Staff members that stood out (why/how):
-Lizet and Miriam did a great job at the stand tonight. Lizet is so poised and well spoken. I love it
-Chris was training as food runner tonight. He did great! Seemed a little nervous but I think he'll be fine.
-Kate was in a super-dooper great mood tonight. She was running her sushi bar food on time and was overall positive. Nice to see.
-John has greatly improved. I did catch him stacking glasses at one point and I corrected him for it. He told me that he was just going to carry them. I told him no, don't do that, it's just making more work for himself. Only stack glasses if you are out there without a tray. With a tray it just doesn't make sense.
Any VIP's in?
A couple that drives up from San Antonio just for this! I think her name was something like Chandra and his is Jose. They came in tonight for his bday. They sat at S12 and said every time they come in they get Dusten. They also asked when we're opening a restaurant in San Antonio. Looks like we have our first regulars!
Rachel and Carlos with Teresa
David and Ransom
Victor (old Cook from Highball-Samara you know him too! From Drink.Well!)
Power Crew: Miho x 2, Naoto & Eileen
Comps& Void Detail:
Voided Kome Fries
Voided 1 Yakiniku: 86'd
FNF for Victor
Emp day off for the crew
R&M needs:
86'd items/ need more:
Cotes Du Rhone (more will arrive tomorrow, I emailed Kaila tonight)
I text Sara at Brown about getting more Kirin Lt. We blew through half a case tonight- meanwhile only selling 2 regular Kirin. So strange.
*Side notes: I am changing out the Vermentino for a Pinot Gris. The Vermentino just doesn't sell, even though it's a great wine. This change will occur over the weekend and I already have new menus ready to go.
Recapping the Lunch Sales:
LY Lunch Sales: $1511
Projected Sales : $1587
TY Lunch Sales: $2102
+/- : +39% LY and +$515 PS
Lunch Covers: 122
Avg PPA: $17.23
LY Dinner Sales: $5085
Projected Sales : $5190
TY Dinner Sales: $5403
+/- : +6% LY and +$213 PS
Dinner Covers: 174
Avg PPA: $31.05
For the day we ended up14% and over PS by $728!
Weather: Warm in the 70s during the day, slowly got colder the later it got. Closer to 40s
Special events?: Not that I know of.
Who worked: Sophia, Lindsey, Ruthy, Kate, Dusten CL. John SA, Jason FR/TR Chris. Miriam/Lizet Host
Flow of Business, Cuts and Ticket Times:
Started a little slow, like it has been, then picked up around 7:30 and we went on a wait. Had two 6-top walk ins, as well as our 7pm reservation. Lots of young kids in tonight. Wait times got to 45 minutes and we only went over by a few minutes to a few parties. Everyone was understanding. Because Miriam didn't have her TABC yet and neither does Lizet (told her she needs to get it asap) I was cocktailing for the majority of the evening. Honestly if it's going to be this busy, we should probably start scheduling a cocktail again. Same goes for Sunday nights. We stayed on a wait all the way up until about 9:40. I Cut Sophi around 9:15, and Lindsey at 9:45 but that was it. Towards the end of the night, in the last hour, nigiri was taking upwards of 35 minutes. Understandably so, considering Kazu was the only one working that station, with no zero-ban. Kalynn chipped in and helped pump out some nigiri, but really the sushi bar was just slammed all around.
Guest Stuff:
Sophia had B7 sit for 3 hours, one of which they had been paid out for. They were originally sat at B8 when they arrived, at 5:15pm. Then they moved themselves to B7 saying that it's actually going to be 4 of them. The other 2 never shows (I don't think they were being truthful, I think they wanted a bigger table) and then they tipped Sophia $7 on $80 and sat for three hours. Real quality folks tonight.
Had a Four top of 20-somethings in, and one was particularly obnoxious right from the start, which immediately threw my red flags up (he really got in the hosts faces). And one of the girls that I brought prosecco to looked at it and comment on the small pour. I told her it was a 5oz pour, that's its just a large glass. Then later she ordered a house white and when I brought it to her she mumbled "thats better" and I told her once again it was a 5 oz pour, just a different glass. When we sat them at B1 he literally screamed Irrashaimase back at us. Almost the entire restaurant got silent. I was in the middle of running drinks to guests waiting, but walked over to him and (after he got done joking with the 6-top of girls we sat them next to) I told him that that was completely inappropriate and very rude. He said sorry. Dusten told me that the rest of their meal they were polite and nice. Must have set them straight.
A2 ordered Kome Fries but when they came out she noticed they looked different and asked if they were gluten free. Because we are using the "spiced" fries that have a breading on them, we had to break it to her that no they were not. She wasn't upset but she wasn't super happy about it either. We got her a sunshine roll. Couldn't read her after that.
Despite all of this, the mood was up and everyone seemed to be working together really well.
Specials:
Tsubugai/Snow Crab Set: 6
Hama Kama 1
Sal Kama 2
Fried Oysters 9
Fried Iidako 5
3 Staff members that stood out (why/how):
-Lizet and Miriam did a great job at the stand tonight. Lizet is so poised and well spoken. I love it
-Chris was training as food runner tonight. He did great! Seemed a little nervous but I think he'll be fine.
-Kate was in a super-dooper great mood tonight. She was running her sushi bar food on time and was overall positive. Nice to see.
-John has greatly improved. I did catch him stacking glasses at one point and I corrected him for it. He told me that he was just going to carry them. I told him no, don't do that, it's just making more work for himself. Only stack glasses if you are out there without a tray. With a tray it just doesn't make sense.
Any VIP's in?
A couple that drives up from San Antonio just for this! I think her name was something like Chandra and his is Jose. They came in tonight for his bday. They sat at S12 and said every time they come in they get Dusten. They also asked when we're opening a restaurant in San Antonio. Looks like we have our first regulars!
Rachel and Carlos with Teresa
David and Ransom
Victor (old Cook from Highball-Samara you know him too! From Drink.Well!)
Power Crew: Miho x 2, Naoto & Eileen
Comps& Void Detail:
Voided Kome Fries
Voided 1 Yakiniku: 86'd
FNF for Victor
Emp day off for the crew
R&M needs:
86'd items/ need more:
Cotes Du Rhone (more will arrive tomorrow, I emailed Kaila tonight)
I text Sara at Brown about getting more Kirin Lt. We blew through half a case tonight- meanwhile only selling 2 regular Kirin. So strange.
*Side notes: I am changing out the Vermentino for a Pinot Gris. The Vermentino just doesn't sell, even though it's a great wine. This change will occur over the weekend and I already have new menus ready to go.
Thursday AM 1/28/16
Written By: Samara
LY Lunch Sales: $1511 Projected Sales : $1587
TY Lunch Sales: $2102
+/- : +39% over LY and +$515 over PS
Lunch Covers: 122
Avg PPA: $17.23
Previous Days Labor: 19%
Previous Days Comps: 6.43%
Controllable Comps: 2.15%
Weather: 69 degrees and sunny
Special events?:
Who worked: Sophia, Lindsey, Krystin, Johnny (CL), Junko (Host), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady right up until close.
A woman a A2 complained that her ramen did not have enough broth. Think we need a re-evaluate how ramen is being executed overall...needs a lot of work.
Cut Sophia and Lindsey at 1:30 and Krystin at 1:55. Had 4 tables walk in at 5 minutes to close. Johnny handled it with ease.
Specials:
3 Staff members that stood out (why/how): Johnny incorrectly closes out checks about once a week. Can we add this to things he needs to work on in evals?
Seen an improvement in John since having our talk about stacking glasses.
Any VIP's in? The guy that bought $1500 in gift cards
Comps& Void Detail:
-$15 Promo Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1511 Projected Sales : $1587
TY Lunch Sales: $2102
+/- : +39% over LY and +$515 over PS
Lunch Covers: 122
Avg PPA: $17.23
Previous Days Labor: 19%
Previous Days Comps: 6.43%
Controllable Comps: 2.15%
Weather: 69 degrees and sunny
Special events?:
Who worked: Sophia, Lindsey, Krystin, Johnny (CL), Junko (Host), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady right up until close.
A woman a A2 complained that her ramen did not have enough broth. Think we need a re-evaluate how ramen is being executed overall...needs a lot of work.
Cut Sophia and Lindsey at 1:30 and Krystin at 1:55. Had 4 tables walk in at 5 minutes to close. Johnny handled it with ease.
Specials:
3 Staff members that stood out (why/how): Johnny incorrectly closes out checks about once a week. Can we add this to things he needs to work on in evals?
Seen an improvement in John since having our talk about stacking glasses.
Any VIP's in? The guy that bought $1500 in gift cards
Comps& Void Detail:
-$15 Promo Kome Bucks
R&M needs:
86'd items/ need more:
Wednesday, January 27, 2016
Wednesday 1/27/16
Written By: Samara
LY Lunch Sales: $1286
Projected Sales : $1632
TY Lunch Sales: $2076
+/- : +66% over LY +$444 over PS!
Lunch Covers: 127
Avg PPA: $16.35
LY Dinner Sales: $3446
Projected Sales : $3770
TY Dinner Sales: $5168
+/- : +50% over LY and +$1398 over PS!
Dinner Covers: 181
Avg PPA: $28.55
Previous Days Labor: 21%
Previous Days Comps: 5.87%
Controllable Comps: 0% Yay!!
Weather: Warm and sunny during the day. Windy and chilly in the low 40's at night.
Special events?:
Who worked: LUNCH- Naoto, Kelly, Kate, Lindsey (CL), John (SA), Junko (Host), Taylor (FR)
DINNER- Naoto, Kelly, Lindsey, Krystin, Sophia (CL), Taylor (FR), Kaori (SA), Miriam and Chris (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout. No long ticket times or customer issue. Kalynn did really well as Ichiban but her sashimi slices were on the small side and not the prettiest. Cut Noato at 1, Kelly at 1:30, and Kate at 1:45.
Dinner in the last two weeks have had a consistent flow of: really slow until 7:30-8 when we are flooded with people. Instantly went up to a 30-40 minute wait for parties 3 and up. Average wait time for 2's was about 15-30 minutes. I started training Chris to cock tail but we got too busy so I made drinks while the hosts took orders. Sat a 5 in the party room...I like that we're doing this more frequently, it really cuts down on the wait time. Chatted briefly with Daniel and Jennifer for the manager promo. Jennifer is Gluten Free and loves that we offer that option. Tickets for the sushi bar were getting to about 20 minutes at the height of the rush. Only one customer complaint: a man at A5 said his Kyuri in Maine wasn't "strong enough". Lindsey suggested he order sake by the glass if he wanted something more boozy. He drank it anyway.
Restaurant was still full at 9:30. Cut Lindsey, Kelly, Naoto (all doubles), and Miriam at that time, and kept two on until close. The last table was seated at 9:55. We were half full at 10:15 and cleared out by 10:30.
Specials: Snow Crab 17
King Salmon Toro 23
Kaki Fry 4
Idako Kara Age 4
Salmon Kama 2
Hamachi Kama 0
3 Staff members that stood out (why/how): Kaori sent me a Hot Schedules message asking to for 2 shifts a week. Going to schedule her for a second SA shift soon since I really like her work ethic and she's improved greatly with speed during busy times.
Chris is still finding his footing and confidence as a host. Definitely needs to work on understanding quote times and moving faster. Miriam was really great at coaching.
Kelly did a great job for her first solo server dinner shift. She was the best at helping her team members in her downtime. Any time she wasn't tending to her tables, I saw her watering all of the sections.
Additional note: I really like the vibe of all FOH tonight. No complaining. No gossip. Not a single sour attitude makes the biggest difference.
Any VIP's in? Take & Kayo, Cooper, Old John, SA John, Mark G and Kaylee, Elizabeth and Aaron, Krystin's boyfriend, Lindsey's husband
Comps& Void Detail:
-Void sunshine. Table ordered a sunshine and then after it hit the table wanted the nigiri from a sushi lunch.
-$30 Promo Kome Bucks
-Owner Comp
-Employee Day off for John and Elizabeth
-1 meet the manager promo 10% off
-4 birthday desserts
-3 yelp softserve
-FNF for Krystin's boyfriend Matt
-FNF for Lindsey's husband Dan
-1 Kirin for Dan
R&M needs:
86'd items/ need more: Small bottles of Dreamy Clouds, Toro, Takoyaki
LY Lunch Sales: $1286
Projected Sales : $1632
TY Lunch Sales: $2076
+/- : +66% over LY +$444 over PS!
Lunch Covers: 127
Avg PPA: $16.35
LY Dinner Sales: $3446
Projected Sales : $3770
TY Dinner Sales: $5168
+/- : +50% over LY and +$1398 over PS!
Dinner Covers: 181
Avg PPA: $28.55
Previous Days Labor: 21%
Previous Days Comps: 5.87%
Controllable Comps: 0% Yay!!
Weather: Warm and sunny during the day. Windy and chilly in the low 40's at night.
Special events?:
Who worked: LUNCH- Naoto, Kelly, Kate, Lindsey (CL), John (SA), Junko (Host), Taylor (FR)
DINNER- Naoto, Kelly, Lindsey, Krystin, Sophia (CL), Taylor (FR), Kaori (SA), Miriam and Chris (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout. No long ticket times or customer issue. Kalynn did really well as Ichiban but her sashimi slices were on the small side and not the prettiest. Cut Noato at 1, Kelly at 1:30, and Kate at 1:45.
Dinner in the last two weeks have had a consistent flow of: really slow until 7:30-8 when we are flooded with people. Instantly went up to a 30-40 minute wait for parties 3 and up. Average wait time for 2's was about 15-30 minutes. I started training Chris to cock tail but we got too busy so I made drinks while the hosts took orders. Sat a 5 in the party room...I like that we're doing this more frequently, it really cuts down on the wait time. Chatted briefly with Daniel and Jennifer for the manager promo. Jennifer is Gluten Free and loves that we offer that option. Tickets for the sushi bar were getting to about 20 minutes at the height of the rush. Only one customer complaint: a man at A5 said his Kyuri in Maine wasn't "strong enough". Lindsey suggested he order sake by the glass if he wanted something more boozy. He drank it anyway.
Restaurant was still full at 9:30. Cut Lindsey, Kelly, Naoto (all doubles), and Miriam at that time, and kept two on until close. The last table was seated at 9:55. We were half full at 10:15 and cleared out by 10:30.
Specials: Snow Crab 17
King Salmon Toro 23
Kaki Fry 4
Idako Kara Age 4
Salmon Kama 2
Hamachi Kama 0
3 Staff members that stood out (why/how): Kaori sent me a Hot Schedules message asking to for 2 shifts a week. Going to schedule her for a second SA shift soon since I really like her work ethic and she's improved greatly with speed during busy times.
Chris is still finding his footing and confidence as a host. Definitely needs to work on understanding quote times and moving faster. Miriam was really great at coaching.
Kelly did a great job for her first solo server dinner shift. She was the best at helping her team members in her downtime. Any time she wasn't tending to her tables, I saw her watering all of the sections.
Additional note: I really like the vibe of all FOH tonight. No complaining. No gossip. Not a single sour attitude makes the biggest difference.
Any VIP's in? Take & Kayo, Cooper, Old John, SA John, Mark G and Kaylee, Elizabeth and Aaron, Krystin's boyfriend, Lindsey's husband
Comps& Void Detail:
-Void sunshine. Table ordered a sunshine and then after it hit the table wanted the nigiri from a sushi lunch.
-$30 Promo Kome Bucks
-Owner Comp
-Employee Day off for John and Elizabeth
-1 meet the manager promo 10% off
-4 birthday desserts
-3 yelp softserve
-FNF for Krystin's boyfriend Matt
-FNF for Lindsey's husband Dan
-1 Kirin for Dan
R&M needs:
86'd items/ need more: Small bottles of Dreamy Clouds, Toro, Takoyaki
Tuesday, January 26, 2016
Tuesday 1/26/16
Written By: Samara
LY Lunch Sales: $0
Projected Sales : $1176.50
TY Lunch Sales: $1995
+/- : +$218.50 over PS
Lunch Covers: 104
Avg PPA: $19.18
LY Dinner Sales: $0
Projected Sales : $4640
TY Dinner Sales: $3901
+/- : -$739 under PS
Dinner Covers: 166
Avg PPA: $23.50
Previous Days Labor: 17%
Previous Days Comps: 5.49%
Controllable Comps: 1.5 %
Weather: 50's, overcast, rainy
Special events?:
Who worked: LUNCH-Kate, Krystin, Lindsey, Johnny (CL), Junko (H), John (SA), Taylor (FR)
DINNER- Kate, Krystin, Lindsey training Kelly, Mandy, Clair (CL), Chris and Lizet (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch all around. Never on a wait and tables turned quickly. Restaurant was 90% full up until 1:30. Cut Kate at 1, Krystin at 1:30, and Lindsey at 1:45. Sushi bar was hit pretty hard but Kalynn, Drew, and Dangerfield made a good team and kicked butt. No long ticket times or customer issue. Everyone was very in a pleasant mood.
Ran a PPA contest and Lindsey came out on top with a PPA $21.28. Awarded her an Easy Tiger gift card.
Dinner was really slow until about 7:00 when EVERYONE decided to dine in. The amount of people really overwhelmed both new hosts Lizet and Chris. Chris was a bit like a "deer in headlights", so stayed to guide them with dealing with the list. Future reference: new hosts need to be paired with veteran hosts even after training is over.
Krystin had a table order a Texas surf n turf roll with no cilantro, which had to be remade twice because the sushi bar kept putting the sauce directly on the roll. I reminded the severs to be very specific on tickets with allergies, even to going as far as putting "sauce on side".
Cut Lindsey and Krystin at 9, Kate at 9:30, and Mandy at 9:45.
Specials:Snow Crab 7
Tsubu-gai 0
Sake and Hama Toro Carpaccio 6
Kaki Fry 5
Iidako Kara Age 5
Salmon Kama 1
Hamachi Kama 0
3 Staff members that stood out (why/how): Lindsey gave me a progress report on Kelly's final training shift. She knows the menu well but still needs to work on a more gracious way to approach customers. That will come with time and finessing.
Krystin found out her Grandfather passed away at the beginning of the shift. She powered through the night ad best as she could. I bought her a glass of wine. Poor Krystin.
John. I do think he is overall improving as an SA. With that said, I asked him at the beginning of service to not carry stacked glasses on a tray as it makes balancing more difficult. He obliged. During the height of the rush, Danger pulled me in the office and recounted how John with stacked glasses, spilled water on S4. I went over to do damage control. The woman who was spilled on was super sweet and her boyfriend equally understanding. I offered to buy them a drink but they declined. I caught them on the way out and gave them $10 Kome bucks to seal the deal. I had another talk with John but he gets super defensive when you try to correct his behavior. Maybe it's my approach with him? Or perhaps he's upset with himself? I let him know I'm always ready to jump in if he needs help. I would rather he asks for help then overextending himself and potentially hurting/pissing off customers. Please keep an eye out, other managers.
Any VIP's in? Lauren (messy haired girl)
Comps& Void Detail:
-Birthday Dessert
-Void Ikura, Guest changed mind. Were able to ruse it for another order.
-$15 Kome bucks
-Training meal for Lindsey and Kelly
R&M needs:
86'd items/ need more:
LY Lunch Sales: $0
Projected Sales : $1176.50
TY Lunch Sales: $1995
+/- : +$218.50 over PS
Lunch Covers: 104
Avg PPA: $19.18
LY Dinner Sales: $0
Projected Sales : $4640
TY Dinner Sales: $3901
+/- : -$739 under PS
Dinner Covers: 166
Avg PPA: $23.50
Previous Days Labor: 17%
Previous Days Comps: 5.49%
Controllable Comps: 1.5 %
Weather: 50's, overcast, rainy
Special events?:
Who worked: LUNCH-Kate, Krystin, Lindsey, Johnny (CL), Junko (H), John (SA), Taylor (FR)
DINNER- Kate, Krystin, Lindsey training Kelly, Mandy, Clair (CL), Chris and Lizet (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch all around. Never on a wait and tables turned quickly. Restaurant was 90% full up until 1:30. Cut Kate at 1, Krystin at 1:30, and Lindsey at 1:45. Sushi bar was hit pretty hard but Kalynn, Drew, and Dangerfield made a good team and kicked butt. No long ticket times or customer issue. Everyone was very in a pleasant mood.
Ran a PPA contest and Lindsey came out on top with a PPA $21.28. Awarded her an Easy Tiger gift card.
Dinner was really slow until about 7:00 when EVERYONE decided to dine in. The amount of people really overwhelmed both new hosts Lizet and Chris. Chris was a bit like a "deer in headlights", so stayed to guide them with dealing with the list. Future reference: new hosts need to be paired with veteran hosts even after training is over.
Krystin had a table order a Texas surf n turf roll with no cilantro, which had to be remade twice because the sushi bar kept putting the sauce directly on the roll. I reminded the severs to be very specific on tickets with allergies, even to going as far as putting "sauce on side".
Cut Lindsey and Krystin at 9, Kate at 9:30, and Mandy at 9:45.
Specials:Snow Crab 7
Tsubu-gai 0
Sake and Hama Toro Carpaccio 6
Kaki Fry 5
Iidako Kara Age 5
Salmon Kama 1
Hamachi Kama 0
3 Staff members that stood out (why/how): Lindsey gave me a progress report on Kelly's final training shift. She knows the menu well but still needs to work on a more gracious way to approach customers. That will come with time and finessing.
Krystin found out her Grandfather passed away at the beginning of the shift. She powered through the night ad best as she could. I bought her a glass of wine. Poor Krystin.
John. I do think he is overall improving as an SA. With that said, I asked him at the beginning of service to not carry stacked glasses on a tray as it makes balancing more difficult. He obliged. During the height of the rush, Danger pulled me in the office and recounted how John with stacked glasses, spilled water on S4. I went over to do damage control. The woman who was spilled on was super sweet and her boyfriend equally understanding. I offered to buy them a drink but they declined. I caught them on the way out and gave them $10 Kome bucks to seal the deal. I had another talk with John but he gets super defensive when you try to correct his behavior. Maybe it's my approach with him? Or perhaps he's upset with himself? I let him know I'm always ready to jump in if he needs help. I would rather he asks for help then overextending himself and potentially hurting/pissing off customers. Please keep an eye out, other managers.
Any VIP's in? Lauren (messy haired girl)
Comps& Void Detail:
-Birthday Dessert
-Void Ikura, Guest changed mind. Were able to ruse it for another order.
-$15 Kome bucks
-Training meal for Lindsey and Kelly
R&M needs:
86'd items/ need more:
Monday, January 25, 2016
Monday 1/25/16
Written By: Samara
LY Lunch Sales: $1362
Projected Sales : $1680
TY Lunch Sales: $1795
+/- : +32% over LY and +$115 over PS
Lunch Covers: 106
Avg PPA: $16.93
LY Dinner Sales: $5060
Projected Sales : $4588.45
TY Dinner Sales: $3950
+/- : -22% from LY and -$638.45 off from PS
Dinner Covers: 144
Avg PPA: $27.43
Previous Days Labor: 21%
Previous Days Comps: 5.43%
Controllable Comps: 2.27%
Weather: 7-'s and warm during the day, 60's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kate, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
DINNER-Mandy, Ruthy, Leary, Dusten, Clair (CL), Hiroe (FR), Kaori (SA), Kelly and Christ (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Only had a couple tables waiting at the height of service around 12:30-1. Cut Mandy at 1 and Grace at 1:30. No long ticket times or customer issue. Great team work overall.
Had a strange interaction with a guy referred by Jason Clarke looking for FOH work. I told him we weren't hiring at the moment but would happily take his resume. He was weird about wanting to fill out an application. I repeated again that dropping off a resume would be ideal. He then tried to talk my ear off about his experience. Once again I reiterated that I would take his resume. Then as I went to pull Taylor into the office, the guy began running down his work history again. This guy seemed thick in the head and his desperation was palpable. I was stern in letting him know that I needed to get back to work but honestly, his persistent creeped me out. Forgot his name (Steven maybe? Robert?) but he's bald, if that helps...if he comes back around again.
Dinner was really slow until about 8pm. Quick rush which I think bombarded a couple of the servers. Leary forgot to drop two rolls and Clair was bogged down at the sushi bar.
Cut Mandy at 8, Ruthy at 9, Leary and Kelly at 9:30. No customer issues or long ticket times.
Specials: Snow Crab 5
Sake Toro and Hama Toro Carpaccio 5
Salmon Kama 2
Hamachi Kama 1
Iidako Kara Age 10
3 Staff members that stood out (why/how): Spoke to Taylor about cutting his shifts until we see improvement in speed as an SA and attention to detail as an SA and a FR. He said he's been having personal issues at home but mostly: he hates being an SA and would prefer more FR shifts. I told him I would take this all into consideration but he really needs to WOW us with his performance in the next or so.
Had a really nice talk about gender pronouns and how Chris would like to be addressed. Male or female pronouns are fine, but I wouldn't call Chris "lady"...if you catch my drift. Speaking of Chris, think they could probably use an additional host training or at least be scheduled with a stronger host. There's clearly a lack of confidence there.
Clair had some needy and aggressive tables at the sushi bar during the small rush. She seemed flustered but did the best she could to keep up. I had a talk with her after the shift about handling conflict more graciously. She seemed receptive.
Any VIP's in? Cole from Cheer Up's, Krystin
Comps& Void Detail:
-1 SIN
-FNF for Johnny's bandmate
-Employee Day off for Krystin
-Yelp Soft Serve
-Birthday Dessert
R&M needs:
86'd items/ need more: Wycliff
LY Lunch Sales: $1362
Projected Sales : $1680
TY Lunch Sales: $1795
+/- : +32% over LY and +$115 over PS
Lunch Covers: 106
Avg PPA: $16.93
LY Dinner Sales: $5060
Projected Sales : $4588.45
TY Dinner Sales: $3950
+/- : -22% from LY and -$638.45 off from PS
Dinner Covers: 144
Avg PPA: $27.43
Previous Days Labor: 21%
Previous Days Comps: 5.43%
Controllable Comps: 2.27%
Weather: 7-'s and warm during the day, 60's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kate, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
DINNER-Mandy, Ruthy, Leary, Dusten, Clair (CL), Hiroe (FR), Kaori (SA), Kelly and Christ (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Only had a couple tables waiting at the height of service around 12:30-1. Cut Mandy at 1 and Grace at 1:30. No long ticket times or customer issue. Great team work overall.
Had a strange interaction with a guy referred by Jason Clarke looking for FOH work. I told him we weren't hiring at the moment but would happily take his resume. He was weird about wanting to fill out an application. I repeated again that dropping off a resume would be ideal. He then tried to talk my ear off about his experience. Once again I reiterated that I would take his resume. Then as I went to pull Taylor into the office, the guy began running down his work history again. This guy seemed thick in the head and his desperation was palpable. I was stern in letting him know that I needed to get back to work but honestly, his persistent creeped me out. Forgot his name (Steven maybe? Robert?) but he's bald, if that helps...if he comes back around again.
Dinner was really slow until about 8pm. Quick rush which I think bombarded a couple of the servers. Leary forgot to drop two rolls and Clair was bogged down at the sushi bar.
Cut Mandy at 8, Ruthy at 9, Leary and Kelly at 9:30. No customer issues or long ticket times.
Specials: Snow Crab 5
Sake Toro and Hama Toro Carpaccio 5
Salmon Kama 2
Hamachi Kama 1
Iidako Kara Age 10
3 Staff members that stood out (why/how): Spoke to Taylor about cutting his shifts until we see improvement in speed as an SA and attention to detail as an SA and a FR. He said he's been having personal issues at home but mostly: he hates being an SA and would prefer more FR shifts. I told him I would take this all into consideration but he really needs to WOW us with his performance in the next or so.
Had a really nice talk about gender pronouns and how Chris would like to be addressed. Male or female pronouns are fine, but I wouldn't call Chris "lady"...if you catch my drift. Speaking of Chris, think they could probably use an additional host training or at least be scheduled with a stronger host. There's clearly a lack of confidence there.
Clair had some needy and aggressive tables at the sushi bar during the small rush. She seemed flustered but did the best she could to keep up. I had a talk with her after the shift about handling conflict more graciously. She seemed receptive.
Any VIP's in? Cole from Cheer Up's, Krystin
Comps& Void Detail:
-1 SIN
-FNF for Johnny's bandmate
-Employee Day off for Krystin
-Yelp Soft Serve
-Birthday Dessert
R&M needs:
86'd items/ need more: Wycliff
Sunday, January 24, 2016
Sunday 1/24/16 PM
Written By: Dusten
LY Dinner Sales: 5225
Projected Sales: 5529
TY Dinner Sales: 4214
+/- : -19% down from LY and short PS by -$1315
Dinner Covers: 164
Avg PPA: 28.86
Weather: sunny and warm to cool evening
Special events?: National Peanut Butter Day
Who worked: Grace, Ruthy, Leary, Kate, Clair, Jason FR, Taylor SA, Cindy training Chris to host.
Flow of Business, Cuts and Ticket Times: STarted of steady but not crazy busy... no line out the door. picked up around 6:30 and we were on and off wait until 8:30pm. I cut Grace then. I cut Ruthy at 8:45pm. I cut Leary at 9:15, but he switched cuts with Kate. Ruthy was carrying an obscene amount of topo chicos, ramunes and something else in her arms and dropped a topo on Kate's foot that busted. I will talk to her about that.
Specials:1 hamachi kama, 5 crab nigiri, 6 capaccio special, 4 kaki fry and 8 iidako
3 Staff members that stood out (why/how): Taylor has shown very little improvement regarding his pace. There is no sense of urgency in him whatsoever. He even seemed a little defensive when I tried coaching him. Cindy mentioned that he's not the greatest at wiping down tables, often missing and leaving sticky spots. If he's not moving with any heightened pace or being thorough about his duties, what exactly is he doing? Cindy and Chris helped with the slack a bit, but I stepped in and told them I needed them to concentrate on their own primary duties since Chris is just learning them.
-I think Cindy did very well training Chris. There was a near constant dialogue going on between them and they were on the topic of work a good 95% of the time. Cindy says she thinks Chris will do well here.
Other than the Topo Chico incident Ruthy did well tonight. She recovered from forgetting to ring in a buta kimchi for a table that wasn't very forgiving. I know it sounds as if she didn't do so well, but I think she handled her mistake professionally and in such a manner that helped her save face with the table.
Any VIP's in? The Cirkiels minus their patriarch. Kate's friend Victoria.
Comps& Void Detail: 2 holiday kome bucks. one regular Kome buck card. 2 yelp soft-serve, seaweed salad wasn't made, fish and chips misring wasn't made. voided one kaki fry rang in after we ran out.
R&M needs:
86'd items/ need more: Mochi for parfait. Madai, Kaki Fry, ice cream cones, togo bags (unless in the trailer?)
LY Dinner Sales: 5225
Projected Sales: 5529
TY Dinner Sales: 4214
+/- : -19% down from LY and short PS by -$1315
Dinner Covers: 164
Avg PPA: 28.86
Weather: sunny and warm to cool evening
Special events?: National Peanut Butter Day
Who worked: Grace, Ruthy, Leary, Kate, Clair, Jason FR, Taylor SA, Cindy training Chris to host.
Flow of Business, Cuts and Ticket Times: STarted of steady but not crazy busy... no line out the door. picked up around 6:30 and we were on and off wait until 8:30pm. I cut Grace then. I cut Ruthy at 8:45pm. I cut Leary at 9:15, but he switched cuts with Kate. Ruthy was carrying an obscene amount of topo chicos, ramunes and something else in her arms and dropped a topo on Kate's foot that busted. I will talk to her about that.
Specials:1 hamachi kama, 5 crab nigiri, 6 capaccio special, 4 kaki fry and 8 iidako
3 Staff members that stood out (why/how): Taylor has shown very little improvement regarding his pace. There is no sense of urgency in him whatsoever. He even seemed a little defensive when I tried coaching him. Cindy mentioned that he's not the greatest at wiping down tables, often missing and leaving sticky spots. If he's not moving with any heightened pace or being thorough about his duties, what exactly is he doing? Cindy and Chris helped with the slack a bit, but I stepped in and told them I needed them to concentrate on their own primary duties since Chris is just learning them.
-I think Cindy did very well training Chris. There was a near constant dialogue going on between them and they were on the topic of work a good 95% of the time. Cindy says she thinks Chris will do well here.
Other than the Topo Chico incident Ruthy did well tonight. She recovered from forgetting to ring in a buta kimchi for a table that wasn't very forgiving. I know it sounds as if she didn't do so well, but I think she handled her mistake professionally and in such a manner that helped her save face with the table.
Any VIP's in? The Cirkiels minus their patriarch. Kate's friend Victoria.
Comps& Void Detail: 2 holiday kome bucks. one regular Kome buck card. 2 yelp soft-serve, seaweed salad wasn't made, fish and chips misring wasn't made. voided one kaki fry rang in after we ran out.
R&M needs:
86'd items/ need more: Mochi for parfait. Madai, Kaki Fry, ice cream cones, togo bags (unless in the trailer?)
Sunday AM 1.24.16
Written By: Elizabeth
LY Lunch Sales: $2201
Projected Sales : $2240
TY Lunch Sales: $2288
+/- : +4% LY and +$48 PS!
Lunch Covers: 123
Avg PPA: $18.60
Previous Days Labor: 15%
Previous Days Comps: 4.19%
Controllable Comps: 13.60% (5.5% was FNF, 3.4% was DNL)
Weather: Sunny and beautiful! high 60s, maybe even low 70s
Special events?: none?
Who worked: Grace, Ruthy, Sophia, Mandy CL. Jason FR,
Chris asked if she could keep her phone at the host stand in case there is an emergency with her mother. I didn't dig any further than that. She said that she won't actively be texting or anything, but just in case of an emergency. Also, Mandy said she would ask Chris if she has a Pronoun preference- therefore if Chris identifies with the male gender she can call Chris He and Him.
Flow of Business, Cuts and Ticket Times:
It was a pretty slow day. The sushi bar never filled up but the dining room remained steady. I didn't make any cuts until 2:15 because every week we get a 2pm pop. This week not so much but we did get a walk in 6 top (on top of an already sat 6 top in the party room) and a few other tables after that, so I held off on cuts until later. Cut down to just Mandy at ten til.No other tables came in after that.
I've noticed latelt that the Noodles have been tasting extra starchy. I checked on them early on in the shift (about 45 minutes after open) and they were starchy. So hector shook them out more and that seemed to help. But there's definitely something going on with that flat top or something that has been affecting the noodles. Can't put my finger on it though
Taylor was food running today and ran a pork katsu to B7 when it should have been a curry with pork. Also a few ramens went out without all of their toppings, i.e: pork belly. I spoke with Taylor about being proactive about looking at the plates and being thorough, as well as going around the table to deliver food instead of reaching over- especially if he's reaching over a baby while holding a tray of hot soups. I had a near heart attack when I saw him do that.
In other news: I posted a sign up sheet for the Cap 10k. Once I have everyone's registration I will get everyone signed up. I have sheets for those that want to run to sign up with. If anyone fills one out just put in in my folder on the wall in the office. Thanks
Specials:
3 Staff members that stood out (why/how):
-Mandy's attitude has seen a big upswing as well as her teamwork and work ethic. I even overheard he say to Cindy and Chris "Can you please make sure you are saying Irrashaimase, I'm not hearing it". Keeping them in check! But she said it very politely, I overheard.
-Chris did well host training today. She's a little timid but I think she'll open up in time.
-Jason Clarke was here. That's about it. Attitude seemed on the better side of not.
Any VIP's in?
Chi & Family.
Father and Son regular
Comps& Void Detail:
R&M needs:
I am emailing Jenna at Cen.Tex Refuse about how the dumpster was put back. It's not even in the perimeter of the fence. I took a picture of it. Hopefully the new dumpster will arrive tomorrow, since it was overflowing this morning.
86'd items/ need more:
Ice Cream Cones
We are on our last sleeve of To-Go containers
LY Lunch Sales: $2201
Projected Sales : $2240
TY Lunch Sales: $2288
+/- : +4% LY and +$48 PS!
Lunch Covers: 123
Avg PPA: $18.60
Previous Days Labor: 15%
Previous Days Comps: 4.19%
Controllable Comps: 13.60% (5.5% was FNF, 3.4% was DNL)
Weather: Sunny and beautiful! high 60s, maybe even low 70s
Special events?: none?
Who worked: Grace, Ruthy, Sophia, Mandy CL. Jason FR,
Chris asked if she could keep her phone at the host stand in case there is an emergency with her mother. I didn't dig any further than that. She said that she won't actively be texting or anything, but just in case of an emergency. Also, Mandy said she would ask Chris if she has a Pronoun preference- therefore if Chris identifies with the male gender she can call Chris He and Him.
Flow of Business, Cuts and Ticket Times:
It was a pretty slow day. The sushi bar never filled up but the dining room remained steady. I didn't make any cuts until 2:15 because every week we get a 2pm pop. This week not so much but we did get a walk in 6 top (on top of an already sat 6 top in the party room) and a few other tables after that, so I held off on cuts until later. Cut down to just Mandy at ten til.No other tables came in after that.
I've noticed latelt that the Noodles have been tasting extra starchy. I checked on them early on in the shift (about 45 minutes after open) and they were starchy. So hector shook them out more and that seemed to help. But there's definitely something going on with that flat top or something that has been affecting the noodles. Can't put my finger on it though
Taylor was food running today and ran a pork katsu to B7 when it should have been a curry with pork. Also a few ramens went out without all of their toppings, i.e: pork belly. I spoke with Taylor about being proactive about looking at the plates and being thorough, as well as going around the table to deliver food instead of reaching over- especially if he's reaching over a baby while holding a tray of hot soups. I had a near heart attack when I saw him do that.
In other news: I posted a sign up sheet for the Cap 10k. Once I have everyone's registration I will get everyone signed up. I have sheets for those that want to run to sign up with. If anyone fills one out just put in in my folder on the wall in the office. Thanks
Specials:
3 Staff members that stood out (why/how):
-Mandy's attitude has seen a big upswing as well as her teamwork and work ethic. I even overheard he say to Cindy and Chris "Can you please make sure you are saying Irrashaimase, I'm not hearing it". Keeping them in check! But she said it very politely, I overheard.
-Chris did well host training today. She's a little timid but I think she'll open up in time.
-Jason Clarke was here. That's about it. Attitude seemed on the better side of not.
Any VIP's in?
Chi & Family.
Father and Son regular
Comps& Void Detail:
R&M needs:
I am emailing Jenna at Cen.Tex Refuse about how the dumpster was put back. It's not even in the perimeter of the fence. I took a picture of it. Hopefully the new dumpster will arrive tomorrow, since it was overflowing this morning.
86'd items/ need more:
Ice Cream Cones
We are on our last sleeve of To-Go containers
Saturday, January 23, 2016
Saturday PM 1.23.16
Written By: Elizabeth
LY Dinner Sales: $7452
Projected Sales : $7533
TY Dinner Sales: $7625
+/- : +2% LY and -$92 PS
Dinner Covers: 247
Avg PPA: $30.87
Weather: Sunny but in the 40s at night
Special events?: none, but surely there must have been something?
Who worked: Grace, Krystin, Clair, Miho, Dusten CL. Lizet/Miriam host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Wow it was busy. Went on a wait around 6pm and it eselated to an hour very quickly. We literally had a line out the door of people waiting to put their name on the list. Like you would have thought a bus just unloaded or something. Wait crept up to an hour and a half at one point, with a walk in few walk in 6 tops. Went through some strange waves of phone calls. The phone would ring non-stop for about 5-8 minutes, and so I was carrying the phone around answering it, then it would stop for 10. Then it would start again and phone calls would flood in, all asking the same damn thing "Are you busy right now? What's the wait like?" and it would continue for another 5-8 minutes. Then stop. So bizarre.
In any case, Lizet was manning the helm with the little birdy Miriam in her ear. She did great!! Wow, what an asset she will be.
The night was simply busy. Rolls were taking 30 minutes at times, but nothing that raised any major concerns other than a few tables waiting on that last roll to leave.
The wait lasted until well after 10pm. We had a second wave at 8pm and I thought that was it because the list was thinning around 9:30 but then it quickly built back up again.
Specials:
There are now buttons for:
Iidako Kara Age (Fried Iidako) 5
Hamachi Kama 1
Salmon Kama 1
Kaki Fry 7
Snow Crab 38
Hama Toro/King Salmon Toro Carp: 9
3 Staff members that stood out (why/how):
-Pulled Jason Clarke into the office tonight to talk about his attitude and lack of sense of urgency on the floor tonight (and most shifts I've worked with him). I know he thinks he's hot shit now that he has a serving job somewhere else, but that doesn't mean he can lag on this one. So I asked him if he was happy here, and he said yes. I told him that he seems nothing but miserable every shift he works here and if he's not happy then he needs to do something about it, because it's affecting his work. He admitted to being frustrated about being passed over for serving. I told him that we have had this conversation before and he said he understands. I asked him what part of it he understands and he said that he understands that I (me) don't think that he could be a server here in this business for this restaurant. I told him him that yes, I don't think he's a good fit, namely because of his up and down attitude. When he comes in to work looking like he hates the world, it's hard to see him able to handle a table. Long story short, keep an eye on his attitude. I'm prepared for him to quit, and the day may come sooner than later. That kid is stubborn and thinks he knows everything. The world is going to have a field day with him if he keeps up that mentality.
-Cindy cocktailed on her own tonight. She did great! Kept her cool, was very organized and did really well.
-Grace had a table circle some items on the menu and she failed to read them back to her. There was a smudge on the fish and chips and she assumed it had been circled and ordered it anyway. They did not. I had her pay 50% of it because it was her fault and she should have repeated it back
Any VIP's in?
Had a lot of newbies in tonight, as well as some staple regulars.
Scott, one of the owners of Elm Group was in with his wife.
Roxie (Moxie) and her hubs, can't remember his name, but they use to Produce a Burleque show at the Highball back in the day. Now they do some shows at North Door. Cool folk
Another regular and her husband, they come in weekly, came in after a show they saw, and her and I chatted.
Kylee (previously of Mantis Massage) was in with a 6 top. She's super duper sweet. Love her!
Comps& Void Detail:
Aburi Hamachi for Scott
Takowasa Nigiri for Roxie
50% Makani for the mess up for Grace
comp DNL Takoyaki- the ladies each ate a ball and decided it wasn't for them (also Grace's table)
misring- fish and chips- miho didn't know she hit the button
R&M needs:
86'd items/ need more:
Ice Cream Cones
Apple Pie filling for the dessert
LY Dinner Sales: $7452
Projected Sales : $7533
TY Dinner Sales: $7625
+/- : +2% LY and -$92 PS
Dinner Covers: 247
Avg PPA: $30.87
Weather: Sunny but in the 40s at night
Special events?: none, but surely there must have been something?
Who worked: Grace, Krystin, Clair, Miho, Dusten CL. Lizet/Miriam host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Wow it was busy. Went on a wait around 6pm and it eselated to an hour very quickly. We literally had a line out the door of people waiting to put their name on the list. Like you would have thought a bus just unloaded or something. Wait crept up to an hour and a half at one point, with a walk in few walk in 6 tops. Went through some strange waves of phone calls. The phone would ring non-stop for about 5-8 minutes, and so I was carrying the phone around answering it, then it would stop for 10. Then it would start again and phone calls would flood in, all asking the same damn thing "Are you busy right now? What's the wait like?" and it would continue for another 5-8 minutes. Then stop. So bizarre.
In any case, Lizet was manning the helm with the little birdy Miriam in her ear. She did great!! Wow, what an asset she will be.
The night was simply busy. Rolls were taking 30 minutes at times, but nothing that raised any major concerns other than a few tables waiting on that last roll to leave.
The wait lasted until well after 10pm. We had a second wave at 8pm and I thought that was it because the list was thinning around 9:30 but then it quickly built back up again.
Specials:
There are now buttons for:
Iidako Kara Age (Fried Iidako) 5
Hamachi Kama 1
Salmon Kama 1
Kaki Fry 7
Snow Crab 38
Hama Toro/King Salmon Toro Carp: 9
3 Staff members that stood out (why/how):
-Pulled Jason Clarke into the office tonight to talk about his attitude and lack of sense of urgency on the floor tonight (and most shifts I've worked with him). I know he thinks he's hot shit now that he has a serving job somewhere else, but that doesn't mean he can lag on this one. So I asked him if he was happy here, and he said yes. I told him that he seems nothing but miserable every shift he works here and if he's not happy then he needs to do something about it, because it's affecting his work. He admitted to being frustrated about being passed over for serving. I told him that we have had this conversation before and he said he understands. I asked him what part of it he understands and he said that he understands that I (me) don't think that he could be a server here in this business for this restaurant. I told him him that yes, I don't think he's a good fit, namely because of his up and down attitude. When he comes in to work looking like he hates the world, it's hard to see him able to handle a table. Long story short, keep an eye on his attitude. I'm prepared for him to quit, and the day may come sooner than later. That kid is stubborn and thinks he knows everything. The world is going to have a field day with him if he keeps up that mentality.
-Cindy cocktailed on her own tonight. She did great! Kept her cool, was very organized and did really well.
-Grace had a table circle some items on the menu and she failed to read them back to her. There was a smudge on the fish and chips and she assumed it had been circled and ordered it anyway. They did not. I had her pay 50% of it because it was her fault and she should have repeated it back
Any VIP's in?
Had a lot of newbies in tonight, as well as some staple regulars.
Scott, one of the owners of Elm Group was in with his wife.
Roxie (Moxie) and her hubs, can't remember his name, but they use to Produce a Burleque show at the Highball back in the day. Now they do some shows at North Door. Cool folk
Another regular and her husband, they come in weekly, came in after a show they saw, and her and I chatted.
Kylee (previously of Mantis Massage) was in with a 6 top. She's super duper sweet. Love her!
Comps& Void Detail:
Aburi Hamachi for Scott
Takowasa Nigiri for Roxie
50% Makani for the mess up for Grace
comp DNL Takoyaki- the ladies each ate a ball and decided it wasn't for them (also Grace's table)
misring- fish and chips- miho didn't know she hit the button
R&M needs:
86'd items/ need more:
Ice Cream Cones
Apple Pie filling for the dessert
Saturday AM 1/23/16
Written By: Samara
LY Lunch Sales: $2349
Projected Sales : $2610
TY Lunch Sales: $2809
+/- : +20% over LY and +$199 over PS
Lunch Covers: 161
Avg PPA: $17.45
Previous Days Labor: 14%
Previous Days Comps: 4.46%
Controllable Comps: 5.73% (FNF and DNL)
Weather: 50's and sunny
Special events?:
Who worked: Lindsey, Ruthy, Sophia, Johnny (CL), Miriam training Lizet (host), John (SA), Hiroe training Chris (FR)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Very brief wait around 12:30 which lasted only a few minutes. Had an 8 top walk in. Quite a few complaints about ramen noodles being "al dente". I tasted the majority of the ramen being sent out and figured out the issue. It's not the line cooks. It's not the timer. The water on the stove is not getting to the right temperature. It could be the pot itself or the burner not getting the pot hot enough. Even the broth is hitting tables barely lukewarm. I'd start with getting a digital thermometer so we can get a more accurate idea of how to fix this.
Spoke with regular Kyle and his children Jackson & Penny for the manager promo. They usually come in for lunches because dinner is too busy to wait with two little kids. They were both so well behaved!
Spoke with Saruya (sp?) who dines in alone about once a week. See her mostly on weekend lunches. She likes to order sashimi lunch, chirashi, and hokkai don.
The last table sat today ordered 4 hand rolls. When they hit the table, they didn't realize what a hand roll was and wanted an alone together instead. 2 out of 4 hand rolls were not made, so I voided those and then comped the other two under DNL. Definitely think this could have been avoided if we had the servers engage with their tables more, as we were discussing in the manager meeting.
3 Staff members that stood out (why/how): 3rd training shift with Lizet went well.
Chris (new FR and host) trained with Hiroe today. Can Hiroe train all food runners? She's definitely the most proficient. Chris did a great job for a 1st training.
Kelly did well on her 3rd training shift. Think she'll be fine on her own now.
Any VIP's in? Shannon & Nathan, Ruthy's older sister, Vivian & Eric
Comps& Void Detail:
-2 10% meet the manager promos
-FNF Shannon and Nathan
-FNF Ruthy's sister
-$30 Employee Kome bucks from Ruthy
-Training meals for Chris, Kelly, Sophia, Miriam, and Lizet
-Void 2 Salmon Skin Hand Rolls. DNL
-Comped 2 Unagi Hand Rolls. DNL
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2349
Projected Sales : $2610
TY Lunch Sales: $2809
+/- : +20% over LY and +$199 over PS
Lunch Covers: 161
Avg PPA: $17.45
Previous Days Labor: 14%
Previous Days Comps: 4.46%
Controllable Comps: 5.73% (FNF and DNL)
Weather: 50's and sunny
Special events?:
Who worked: Lindsey, Ruthy, Sophia, Johnny (CL), Miriam training Lizet (host), John (SA), Hiroe training Chris (FR)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Very brief wait around 12:30 which lasted only a few minutes. Had an 8 top walk in. Quite a few complaints about ramen noodles being "al dente". I tasted the majority of the ramen being sent out and figured out the issue. It's not the line cooks. It's not the timer. The water on the stove is not getting to the right temperature. It could be the pot itself or the burner not getting the pot hot enough. Even the broth is hitting tables barely lukewarm. I'd start with getting a digital thermometer so we can get a more accurate idea of how to fix this.
Spoke with regular Kyle and his children Jackson & Penny for the manager promo. They usually come in for lunches because dinner is too busy to wait with two little kids. They were both so well behaved!
Spoke with Saruya (sp?) who dines in alone about once a week. See her mostly on weekend lunches. She likes to order sashimi lunch, chirashi, and hokkai don.
The last table sat today ordered 4 hand rolls. When they hit the table, they didn't realize what a hand roll was and wanted an alone together instead. 2 out of 4 hand rolls were not made, so I voided those and then comped the other two under DNL. Definitely think this could have been avoided if we had the servers engage with their tables more, as we were discussing in the manager meeting.
3 Staff members that stood out (why/how): 3rd training shift with Lizet went well.
Chris (new FR and host) trained with Hiroe today. Can Hiroe train all food runners? She's definitely the most proficient. Chris did a great job for a 1st training.
Kelly did well on her 3rd training shift. Think she'll be fine on her own now.
Any VIP's in? Shannon & Nathan, Ruthy's older sister, Vivian & Eric
Comps& Void Detail:
-2 10% meet the manager promos
-FNF Shannon and Nathan
-FNF Ruthy's sister
-$30 Employee Kome bucks from Ruthy
-Training meals for Chris, Kelly, Sophia, Miriam, and Lizet
-Void 2 Salmon Skin Hand Rolls. DNL
-Comped 2 Unagi Hand Rolls. DNL
R&M needs:
86'd items/ need more:
Friday PM 1/22/16
Written By: Samara
LY Dinner Sales: $6168
Projected Sales : $6490
TY Dinner Sales: $6914
+/- : +12% over LY and +$424 over PS
Dinner Covers: 211
Avg PPA: $32.77
Weather: 40's and FRIGID!!
Special events?: None that I'm aware of.
Who worked: Sophia, Lindsey, Leary, Johnny, Dustne (CL), Kelly training Lizet (host), Ruthy training Cindy (cocktail), Jason (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Usual Friday night. On a wait by 6 which reached it's peak between 7-8:30 with 45minute-1 hour for all parties. Couple large parties walked in tonight: an 8 top that was quoted an hour and a half and a 6 top. No long ticket times or customer issue other than a man not liking his Kaki Fry because it was "too breaded". DNL for that. To each their own.
Around 8:30, the wifi was going in and out. I had Kelly and Lizet take a count and have a back up list in case the IPad reset itself. It was a good training experience for all of us. They made a really good team, especially for training on a Friday night. Johnny hooked up his Iphone to the bluetooth so the restaurant continued to have music. The wifi came back on around 9:30. No idea why exactly this happened but it thankfully it was only the wifi!
Premiere night for new system of cuts. Think it worked out well. Cut Sophia at 10, Lindsey at 10:15, Leary at 10:30, and Johnny at 10:45.
Contest for beverage Bingo. It's a difficult contest to win but as Sophia put it "incentive to sell drinks we don't normally push". Dusten won. Awarded him a $50 gift card to Olive & June/Parkside.
Sophia bought a bottle of house white at cost.
Specials: Farm Salad 7, Snow Crab 24, Kaki Fry 12, Hamachi Kama 4
3 Staff members that stood out (why/how): Kelly has made a huge turn around. I think that training Lizet has helped her properly prioritize. Her approach with customers, quote times, and multiasking has improved. She was a big help in keeping her cool with the stress of the wifi not working. I bought her a glass of sake for doing such a fantastic job tonight.
Lindsey led by example for helping out her server team mates. Superstar!
Cindy was confident for her cock tailing training. I'm excited for her.
Any VIP's in? Jay, Kenny, Scott & Laura (of Yard Bar and Wonderland), Chance
Comps& Void Detail:
-DNL Kaki Fry.
-Gift of 2 Spicy Scallop Nigiri to Scott & Laura
-Training meals for Ruthy, Cindy, Kelly, and Lizet
-Void Hamachi Nigiri. Misring.
-Void Apple Pie Spring Roll. 86'd.
-Reopened check for Johnny (see Apple Pie Spring Roll above)
-Employee Day off for Jay
R&M needs: Need more wine stoppers
86'd items/ need more: Ice Cream Cones, Snow Maiden
LY Dinner Sales: $6168
Projected Sales : $6490
TY Dinner Sales: $6914
+/- : +12% over LY and +$424 over PS
Dinner Covers: 211
Avg PPA: $32.77
Weather: 40's and FRIGID!!
Special events?: None that I'm aware of.
Who worked: Sophia, Lindsey, Leary, Johnny, Dustne (CL), Kelly training Lizet (host), Ruthy training Cindy (cocktail), Jason (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Usual Friday night. On a wait by 6 which reached it's peak between 7-8:30 with 45minute-1 hour for all parties. Couple large parties walked in tonight: an 8 top that was quoted an hour and a half and a 6 top. No long ticket times or customer issue other than a man not liking his Kaki Fry because it was "too breaded". DNL for that. To each their own.
Around 8:30, the wifi was going in and out. I had Kelly and Lizet take a count and have a back up list in case the IPad reset itself. It was a good training experience for all of us. They made a really good team, especially for training on a Friday night. Johnny hooked up his Iphone to the bluetooth so the restaurant continued to have music. The wifi came back on around 9:30. No idea why exactly this happened but it thankfully it was only the wifi!
Premiere night for new system of cuts. Think it worked out well. Cut Sophia at 10, Lindsey at 10:15, Leary at 10:30, and Johnny at 10:45.
Contest for beverage Bingo. It's a difficult contest to win but as Sophia put it "incentive to sell drinks we don't normally push". Dusten won. Awarded him a $50 gift card to Olive & June/Parkside.
Sophia bought a bottle of house white at cost.
Specials: Farm Salad 7, Snow Crab 24, Kaki Fry 12, Hamachi Kama 4
3 Staff members that stood out (why/how): Kelly has made a huge turn around. I think that training Lizet has helped her properly prioritize. Her approach with customers, quote times, and multiasking has improved. She was a big help in keeping her cool with the stress of the wifi not working. I bought her a glass of sake for doing such a fantastic job tonight.
Lindsey led by example for helping out her server team mates. Superstar!
Cindy was confident for her cock tailing training. I'm excited for her.
Any VIP's in? Jay, Kenny, Scott & Laura (of Yard Bar and Wonderland), Chance
Comps& Void Detail:
-DNL Kaki Fry.
-Gift of 2 Spicy Scallop Nigiri to Scott & Laura
-Training meals for Ruthy, Cindy, Kelly, and Lizet
-Void Hamachi Nigiri. Misring.
-Void Apple Pie Spring Roll. 86'd.
-Reopened check for Johnny (see Apple Pie Spring Roll above)
-Employee Day off for Jay
R&M needs: Need more wine stoppers
86'd items/ need more: Ice Cream Cones, Snow Maiden
Friday, January 22, 2016
Friday AM 1.22.16
Written By: Elizabeth
LY Lunch Sales: $2171
Projected Sales : $2337
TY Lunch Sales: $2323
+/- : +7% LY and short a mere $14 PS
Lunch Covers: 139
Avg PPA: $16.71
Previous Days Labor: 19%
Previous Days Comps: 4.9%
Controllable Comps: 2.87%
Weather: Sunny but windy and chilly! 50s
Special events?: None that I am aware of.
Who worked: Sophia, Ruthy, Mandy, Clair CL. Cindy Host, trained Chris. Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
A nice busy lunch. It started slow and gradually built. Nothing out of hand or crazy. Went on a consistant 20-30 minute wait around noon and didn't come off the wait until 1:45. A good amount of 2's and 4's, nothing unusual.
Had our first table at A5 send back her Miso Ramen. She said the broth was too salty and the noodles were too hard and "that would have been fine but the broth wasn't hot enough. If you are going to serve your noodles that al dente then the broth needs to be hot in order to cook them" She gave me a lesson in Ramen. I took it off her check and Sophia said they left happy.
Also had two things happen with two different B1's. One was that on the menu the side shrimp tempura is $5 but it's $5.50 in the computer for some reason. And then the other B1 modified her Bento to have no meatballs sub seaweed salad. Sophia charged her for the Seaweed salad and she got upset because she was never charged for it before.
3 Staff members that stood out (why/how):
-Ruthy did a great job in the back B's this morning. Shes efficient
-Sophia handled her problem tables very well
-And yes I will have to agree that Mandy's attitude is much better. She even, at one point, said to everyone "Great job everyone!"
Any VIP's in?
Ben Gordon
Ish
Friend of Take's (Fukumoto?)
The Tomlinsons Ladies (rene and ...?)
Comps& Void Detail:
Voided a takoyaki guest changed mind
voided kara age, same
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2171
Projected Sales : $2337
TY Lunch Sales: $2323
+/- : +7% LY and short a mere $14 PS
Lunch Covers: 139
Avg PPA: $16.71
Previous Days Labor: 19%
Previous Days Comps: 4.9%
Controllable Comps: 2.87%
Weather: Sunny but windy and chilly! 50s
Special events?: None that I am aware of.
Who worked: Sophia, Ruthy, Mandy, Clair CL. Cindy Host, trained Chris. Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
A nice busy lunch. It started slow and gradually built. Nothing out of hand or crazy. Went on a consistant 20-30 minute wait around noon and didn't come off the wait until 1:45. A good amount of 2's and 4's, nothing unusual.
Had our first table at A5 send back her Miso Ramen. She said the broth was too salty and the noodles were too hard and "that would have been fine but the broth wasn't hot enough. If you are going to serve your noodles that al dente then the broth needs to be hot in order to cook them" She gave me a lesson in Ramen. I took it off her check and Sophia said they left happy.
Also had two things happen with two different B1's. One was that on the menu the side shrimp tempura is $5 but it's $5.50 in the computer for some reason. And then the other B1 modified her Bento to have no meatballs sub seaweed salad. Sophia charged her for the Seaweed salad and she got upset because she was never charged for it before.
3 Staff members that stood out (why/how):
-Ruthy did a great job in the back B's this morning. Shes efficient
-Sophia handled her problem tables very well
-And yes I will have to agree that Mandy's attitude is much better. She even, at one point, said to everyone "Great job everyone!"
Any VIP's in?
Ben Gordon
Ish
Friend of Take's (Fukumoto?)
The Tomlinsons Ladies (rene and ...?)
Comps& Void Detail:
Voided a takoyaki guest changed mind
voided kara age, same
R&M needs:
86'd items/ need more:
Thursday, January 21, 2016
Thursday 1/21/16
Written By: Samara
LY Lunch Sales: $1125
Projected Sales : $1200
TY Lunch Sales: $1534
+/- : +36% over LY and +$334 over PS
Lunch Covers: 81
Avg PPA: $18.49
LY Dinner Sales: $4286
Projected Sales : $4645.50
TY Dinner Sales:
+/- : -2% from LY and -$439 off PS
Dinner Covers: 141
Avg PPA: $26.08
Previous Days Labor: 23%
Previous Days Comps: 4.66%
Controllable Comps: 2%!!!
Weather: 60's during the day and high 40's and windy at night
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate training Kelly, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Lindsey, Sophia, Kate, Ruthy, Dusten (CL), Jason (FR), Taylor (SA), Kelly training new host Lizet
Flow of Business, Cuts and Ticket Times: Slow, easy lunch. Never full or on a wait. Ticket times were good from both sushi bar and kitchen. Servers were more attentive after pre shift when I highlighted once again leaning on team members for support over managers (i.e. asking the manager to run clear soups when servers are standing around).
Had one big customer issue today. A young woman and her non English speaking Grandmother were in the cross fire of John busing a table. He lost control of his tray, a glass broke, and a few small pieces of glass fell into the Grandmother's Saba lunch and cut her below the eye. Small cut but still was bleeding. Gave them my sincerest apologies. The young woman seemed understanding that it was an accident. I comped 100% of the Saba and put in a rush order on the house. After a few minutes the young woman decided she didn't want the replacement dish and just the check would do. It was already being made but luckily Joe said he would eat it for lunch. On her way out, I tried to give her Kome bucks for a future visit. This is when she presented me with her check and said the whole experience left a bad taste in her mouth and that she was not willing to pay for her portion of the meal. I really didn't know what to do at this point other than offer my apologies again and let them be on their way. I had John pay for the walked tab. I did everything in my power to smooth things over, but this woman kept changing her tune.
Gentlemen left his credit card and didn't sign his slip. I let Johnny take that out of his tip out and put the credit card in the safe.
Ran a PPA contest during lunch. Johnny came out on top with a PPA of $22.91. Awarded him two Alamo Drafthouse movie tickets.
Dinner was similar to yesterday. Started off pretty slow and didn't pick up until 8pm. Were on a small wait of 15-25minutes until 9:00 when I cut Lindsey, Sophia at 9:15, Kate at 9:30, and Ruthy at 9:45. No long ticket times. Had a chair break at B3. The gentlemen sitting in the chair seemed appeased after I talked to him but ended up leaving Lindsey a not so great tip. So let's put that in the shift notes when servers are checking section before open.
Dusten and Ruthy both rang in Tuna Poke under the wrong button because they didn't check the board. No biggie, just an oversight.
Updated the bingo sheets to include only alcohol and other beverages. The servers seemed into it and I think it will be successful for Friday and Saturday nights but tonight started out too slow to see a winner.
Specials: Farm Salad
Tuna Poke 4
Hamachi Kama 0
Iadako Kara Age 4
3 Staff members that stood out (why/how): Kate asked me to send something on the house to the woman sitting with George Washington. I declined, mostly because G.W. didn't tip Clair last time he was in, but suggested she could sent something to the woman herself. She seems displeased with my response. Speaking of Kate, she needs to pick up the pace and run her sushi bar food. Several pieces of specialty nigiri were sitting out for many minutes in restaurant terms "dying in the window".
John handled the broken glass situation really well. He was bummed out to have made such a big mistake but I assured him these things happen. Hopefully he learned some sort of lesson for having to pay for the walked tab.
Lizet is a perfect fit. Really happy to have her as a new host. Think she'll do very well. She's set up on Hotschedules but still needs a clock in.
Any VIP's in? George Washington, Rachel & Carlos for lunch & dinner!, my neighbor Vanessa
Comps& Void Detail:
-100% recovery for Saba lunch
-Training meals for Kate, Kelly x2, and Lizet
-Yelp Soft Serve
-Gifted a Katsuo Tataki to my friend Vanessa
R&M needs:
86'd items/ need more: Snow Maiden, Ikura
LY Lunch Sales: $1125
Projected Sales : $1200
TY Lunch Sales: $1534
+/- : +36% over LY and +$334 over PS
Lunch Covers: 81
Avg PPA: $18.49
LY Dinner Sales: $4286
Projected Sales : $4645.50
TY Dinner Sales:
+/- : -2% from LY and -$439 off PS
Dinner Covers: 141
Avg PPA: $26.08
Previous Days Labor: 23%
Previous Days Comps: 4.66%
Controllable Comps: 2%!!!
Weather: 60's during the day and high 40's and windy at night
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate training Kelly, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Lindsey, Sophia, Kate, Ruthy, Dusten (CL), Jason (FR), Taylor (SA), Kelly training new host Lizet
Flow of Business, Cuts and Ticket Times: Slow, easy lunch. Never full or on a wait. Ticket times were good from both sushi bar and kitchen. Servers were more attentive after pre shift when I highlighted once again leaning on team members for support over managers (i.e. asking the manager to run clear soups when servers are standing around).
Had one big customer issue today. A young woman and her non English speaking Grandmother were in the cross fire of John busing a table. He lost control of his tray, a glass broke, and a few small pieces of glass fell into the Grandmother's Saba lunch and cut her below the eye. Small cut but still was bleeding. Gave them my sincerest apologies. The young woman seemed understanding that it was an accident. I comped 100% of the Saba and put in a rush order on the house. After a few minutes the young woman decided she didn't want the replacement dish and just the check would do. It was already being made but luckily Joe said he would eat it for lunch. On her way out, I tried to give her Kome bucks for a future visit. This is when she presented me with her check and said the whole experience left a bad taste in her mouth and that she was not willing to pay for her portion of the meal. I really didn't know what to do at this point other than offer my apologies again and let them be on their way. I had John pay for the walked tab. I did everything in my power to smooth things over, but this woman kept changing her tune.
Gentlemen left his credit card and didn't sign his slip. I let Johnny take that out of his tip out and put the credit card in the safe.
Ran a PPA contest during lunch. Johnny came out on top with a PPA of $22.91. Awarded him two Alamo Drafthouse movie tickets.
Dinner was similar to yesterday. Started off pretty slow and didn't pick up until 8pm. Were on a small wait of 15-25minutes until 9:00 when I cut Lindsey, Sophia at 9:15, Kate at 9:30, and Ruthy at 9:45. No long ticket times. Had a chair break at B3. The gentlemen sitting in the chair seemed appeased after I talked to him but ended up leaving Lindsey a not so great tip. So let's put that in the shift notes when servers are checking section before open.
Dusten and Ruthy both rang in Tuna Poke under the wrong button because they didn't check the board. No biggie, just an oversight.
Updated the bingo sheets to include only alcohol and other beverages. The servers seemed into it and I think it will be successful for Friday and Saturday nights but tonight started out too slow to see a winner.
Specials: Farm Salad
Tuna Poke 4
Hamachi Kama 0
Iadako Kara Age 4
3 Staff members that stood out (why/how): Kate asked me to send something on the house to the woman sitting with George Washington. I declined, mostly because G.W. didn't tip Clair last time he was in, but suggested she could sent something to the woman herself. She seems displeased with my response. Speaking of Kate, she needs to pick up the pace and run her sushi bar food. Several pieces of specialty nigiri were sitting out for many minutes in restaurant terms "dying in the window".
John handled the broken glass situation really well. He was bummed out to have made such a big mistake but I assured him these things happen. Hopefully he learned some sort of lesson for having to pay for the walked tab.
Lizet is a perfect fit. Really happy to have her as a new host. Think she'll do very well. She's set up on Hotschedules but still needs a clock in.
Any VIP's in? George Washington, Rachel & Carlos for lunch & dinner!, my neighbor Vanessa
Comps& Void Detail:
-100% recovery for Saba lunch
-Training meals for Kate, Kelly x2, and Lizet
-Yelp Soft Serve
-Gifted a Katsuo Tataki to my friend Vanessa
R&M needs:
86'd items/ need more: Snow Maiden, Ikura
Wednesday, January 20, 2016
Wednesday 1/20/16
Written By: Samara
LY Lunch Sales: $1507
Projected Sales : $1806
TY Lunch Sales: $1743
+/- : +16% over LY and -$63 from PS
Lunch Covers: 100
Avg PPA: $17.43
LY Dinner Sales: $3891
Projected Sales : $4564
TY Dinner Sales: $4172
+/- : +7% over LY and -$392 of PS
Dinner Covers: 160
Avg PPA: $26.08
Previous Days Labor: 19%
Previous Days Comps: 3.88%
Controllable Comps: 5.71%
Weather: 50's and cloudy during the day
Special events?:
Who worked: LUNCH- Kate training Kelly, Lindsey, Naoto, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Naoto, Mandy, Grace, Miho, Sophia (CL), John (SA), Kaori (FR), Kelly & Miriam (Host)
Flow of Business, Cuts and Ticket Times: Steady lunch. Briefly full here and there...was never a wait. Slowed down significantly by 1 when I cut Kate. Cut Lindsey at 1:15, figuring Naoto and Johnny could handle it. Cut Naoto at 1:45. I gave all of the lunch servers 5 promo Kome bucks each to use at their discretion.
Had an interesting conflict with the 5:00 reso of 8 people. They trickled in one by one for 30 minutes due to traffic. I could have easily canceled their reso but I figured an hour and a half would still be enough time. They were sat at 5:30 and by 6:45, they were done eating & it looked like they were going to hang out for a while. I had Naoto drop the check and to remind them that we had a 7:00 reso. When 7:00 rolled around I popped my head in to let them know that the next party was arriving and we needed to get the room ready. "We didn't realize there was a time limit", one woman angrily chimed in. The facts: I took their reservation over the phone and was very thorough (as I always am) with our policies. Anyway, I reiterated that there is a two hour time limit with only 2 or 3 time slots, depending on the day, and because they were completed 30 minutes after their original time, unfortunately their time was cut short. I guess they felt rushed by my presence because 3 out of 8 said my delivery was rude on their way out. One of the woman really got up in my face ,wagging her finger at me, as I calmly asked her if she like to speak about this in further detail but her response was something to effect of "oh no, I'll write a letter." So if you get a future phone call or terrible yelp review, that's the truth. I reminded the hosts to let parties know if we have back to back reservations.
Pretty slow night overall. Cut Kelly at 8:00 and of course 6 tables walked in by 8:30. I helped Miriam cock tail. Tables kept trickling in until 9:15 when I cut Naoto and Mandy. Cut Grace at 9:30, and Miho at 9:45. No long ticket times or customer issue. Everyone, with the exception of the sour pusses in the party room, were in high spirits.
Specials:
Farm Salad 4
Tsusbu-gai 0 (other than the 2 I sent out)
Snow Crab 6
Salmon Kama 0
Hamachi Kama 1
Kaki Fry 4
Iidako Kara Age 4
3 Staff members that stood out (why/how): Kate's complicated home life is becoming a regular distraction. Some days are better than others but I have become accustomed to the uncertainty in her moods. Thankfully, this is not obvious to customers. However, it is affecting the other servers who work with her, as they are complaining about how much she complains, is slow moving, and gets special treatment.
Kelly's first day of server training went well. Will report back as her training progresses.
Mandy had a great attitude and work ethic tonight. Maybe having less shift is just what she needs to keep happy.
Any VIP's in? Cole from Cheer Up's, Nathan, LouLou from Thievery Corporation
Comps& Void Detail:
-$15 Kome bucks
-Training meals for Kate and Kelly
-Gift of 2 Tsubu-gai Nigiri for Nathan
-Gift of smoking sashimi to LouLou
-Void Ice Tea. Misring.
-Void Midnight Sun. Guest Changed Mind. Caught it before it was made.
-Void 2 pieces of Toro Nigiri and King Salmon Sashimi. Guest Changed mind after over ordering.
-DNL Farm Salad. The woman who ordered it at the sushi bar barely touched it and said it wasn't her thing. Oh well...it's delicious.
-Void Soft Serve. 86's cones.
R&M needs:
86'd items/ need more: Ice Cream Cones, Hama Toro
LY Lunch Sales: $1507
Projected Sales : $1806
TY Lunch Sales: $1743
+/- : +16% over LY and -$63 from PS
Lunch Covers: 100
Avg PPA: $17.43
LY Dinner Sales: $3891
Projected Sales : $4564
TY Dinner Sales: $4172
+/- : +7% over LY and -$392 of PS
Dinner Covers: 160
Avg PPA: $26.08
Previous Days Labor: 19%
Previous Days Comps: 3.88%
Controllable Comps: 5.71%
Weather: 50's and cloudy during the day
Special events?:
Who worked: LUNCH- Kate training Kelly, Lindsey, Naoto, Johnny (CL), John (SA), Taylor (FR), Junko (Host)
DINNER- Naoto, Mandy, Grace, Miho, Sophia (CL), John (SA), Kaori (FR), Kelly & Miriam (Host)
Flow of Business, Cuts and Ticket Times: Steady lunch. Briefly full here and there...was never a wait. Slowed down significantly by 1 when I cut Kate. Cut Lindsey at 1:15, figuring Naoto and Johnny could handle it. Cut Naoto at 1:45. I gave all of the lunch servers 5 promo Kome bucks each to use at their discretion.
Had an interesting conflict with the 5:00 reso of 8 people. They trickled in one by one for 30 minutes due to traffic. I could have easily canceled their reso but I figured an hour and a half would still be enough time. They were sat at 5:30 and by 6:45, they were done eating & it looked like they were going to hang out for a while. I had Naoto drop the check and to remind them that we had a 7:00 reso. When 7:00 rolled around I popped my head in to let them know that the next party was arriving and we needed to get the room ready. "We didn't realize there was a time limit", one woman angrily chimed in. The facts: I took their reservation over the phone and was very thorough (as I always am) with our policies. Anyway, I reiterated that there is a two hour time limit with only 2 or 3 time slots, depending on the day, and because they were completed 30 minutes after their original time, unfortunately their time was cut short. I guess they felt rushed by my presence because 3 out of 8 said my delivery was rude on their way out. One of the woman really got up in my face ,wagging her finger at me, as I calmly asked her if she like to speak about this in further detail but her response was something to effect of "oh no, I'll write a letter." So if you get a future phone call or terrible yelp review, that's the truth. I reminded the hosts to let parties know if we have back to back reservations.
Pretty slow night overall. Cut Kelly at 8:00 and of course 6 tables walked in by 8:30. I helped Miriam cock tail. Tables kept trickling in until 9:15 when I cut Naoto and Mandy. Cut Grace at 9:30, and Miho at 9:45. No long ticket times or customer issue. Everyone, with the exception of the sour pusses in the party room, were in high spirits.
Specials:
Farm Salad 4
Tsusbu-gai 0 (other than the 2 I sent out)
Snow Crab 6
Salmon Kama 0
Hamachi Kama 1
Kaki Fry 4
Iidako Kara Age 4
3 Staff members that stood out (why/how): Kate's complicated home life is becoming a regular distraction. Some days are better than others but I have become accustomed to the uncertainty in her moods. Thankfully, this is not obvious to customers. However, it is affecting the other servers who work with her, as they are complaining about how much she complains, is slow moving, and gets special treatment.
Kelly's first day of server training went well. Will report back as her training progresses.
Mandy had a great attitude and work ethic tonight. Maybe having less shift is just what she needs to keep happy.
Any VIP's in? Cole from Cheer Up's, Nathan, LouLou from Thievery Corporation
Comps& Void Detail:
-$15 Kome bucks
-Training meals for Kate and Kelly
-Gift of 2 Tsubu-gai Nigiri for Nathan
-Gift of smoking sashimi to LouLou
-Void Ice Tea. Misring.
-Void Midnight Sun. Guest Changed Mind. Caught it before it was made.
-Void 2 pieces of Toro Nigiri and King Salmon Sashimi. Guest Changed mind after over ordering.
-DNL Farm Salad. The woman who ordered it at the sushi bar barely touched it and said it wasn't her thing. Oh well...it's delicious.
-Void Soft Serve. 86's cones.
R&M needs:
86'd items/ need more: Ice Cream Cones, Hama Toro
Tuesday, January 19, 2016
Tuesday PM 1/19/16
Written By: Samara
LY Dinner Sales: $3801
Projected Sales : $3905
TY Dinner Sales: $4562
+/- : +20% over LY and +$657 over PS
Dinner Covers: 164
Avg PPA: $27.82
Weather: 60's and nice
Special events?:
Who worked: Kate, Lindsey, Grace, Leary, Clair (CL), Miriam (Host), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:Steady Tuesday night throughout. Went on a wait by 6:30, which lasted until about 9:15. Average wait time was about 15-35 minutes. Had one 3 top wait 20 minutes over their quote time but only because of campers. No long ticket times or customer issues. Cut Lindsey and Kate at 9:15 and Grace at 9:30.
I was beckoned to introduce myself to the elderly couple at B3 for the "meet the manager" promo. Scott and Carolyn come in every other Tuesday. Scott is a Monday lunch regular. He orders a sashimi lunch and their favorite thing for dinner is Smokin' Sashimi. They were very sweet.
Specials:
Farm Salad 5
Snow Crab 18
Salmon Kama 1
Hamachi Kama 3
Kaki Fry 3
Iidako Kara Age 4
3 Staff members that stood out (why/how): I spoke to Miriam tonight about her TABC certification. She should have it by next week.
Any VIP's in? Scott and Carolyn
Comps& Void Detail:
-Void 2 Austin roll. Misring
-Void Tuna nigiri. Misring
-10% meet the manger promo
-$15 Employee kome bucks from Lindsey
R&M needs:
86'd items/ need more: Toro, Milk
LY Dinner Sales: $3801
Projected Sales : $3905
TY Dinner Sales: $4562
+/- : +20% over LY and +$657 over PS
Dinner Covers: 164
Avg PPA: $27.82
Weather: 60's and nice
Special events?:
Who worked: Kate, Lindsey, Grace, Leary, Clair (CL), Miriam (Host), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:Steady Tuesday night throughout. Went on a wait by 6:30, which lasted until about 9:15. Average wait time was about 15-35 minutes. Had one 3 top wait 20 minutes over their quote time but only because of campers. No long ticket times or customer issues. Cut Lindsey and Kate at 9:15 and Grace at 9:30.
I was beckoned to introduce myself to the elderly couple at B3 for the "meet the manager" promo. Scott and Carolyn come in every other Tuesday. Scott is a Monday lunch regular. He orders a sashimi lunch and their favorite thing for dinner is Smokin' Sashimi. They were very sweet.
Specials:
Farm Salad 5
Snow Crab 18
Salmon Kama 1
Hamachi Kama 3
Kaki Fry 3
Iidako Kara Age 4
3 Staff members that stood out (why/how): I spoke to Miriam tonight about her TABC certification. She should have it by next week.
Any VIP's in? Scott and Carolyn
Comps& Void Detail:
-Void 2 Austin roll. Misring
-Void Tuna nigiri. Misring
-10% meet the manger promo
-$15 Employee kome bucks from Lindsey
R&M needs:
86'd items/ need more: Toro, Milk
Tuesday AM 1.19.16
Written By: Elizabeth
LY Lunch Sales: $1519
Projected Sales : $1616
TY Lunch Sales: $1801
+/- : +19% LY and -$185 PS
Lunch Covers: 92
Avg PPA: $19.58
Previous Days Labor: 15%
Previous Days Comps: 3.86%
Controllable Comps: 2.07%
Weather: Sunny and in the 50s
Special events?: day after 3-day weekend
Who worked: Lindsey, Kate, Johnny CL. Junko Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow lunch, which was anticipated, but we did stay rather steady. There would be at most 3 open tables at once. It was just 3 on (due to lack of staff and slower day after holiday time) and the 3 did a great job. No major issues, had some fluke 20 minute sushi lunches but no major complaints. Mellow and easy. Cut Kate at 1, and Lindsey at 1:40.
3 Staff members that stood out (why/how):
-Everyone did a great job helping each other out today! All stars.
Any VIP's in?
Shawn Cirkiel
Comps& Void Detail:
Makani.
R&M needs:
Not R&M but I recently ordered a sign that will allow us to Opt-Out of Open Carry. They should arrive sometime this week. Please post on the side door (at A1 next to the other sign) when it arrives.
86'd items/ need more:
LY Lunch Sales: $1519
Projected Sales : $1616
TY Lunch Sales: $1801
+/- : +19% LY and -$185 PS
Lunch Covers: 92
Avg PPA: $19.58
Previous Days Labor: 15%
Previous Days Comps: 3.86%
Controllable Comps: 2.07%
Weather: Sunny and in the 50s
Special events?: day after 3-day weekend
Who worked: Lindsey, Kate, Johnny CL. Junko Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow lunch, which was anticipated, but we did stay rather steady. There would be at most 3 open tables at once. It was just 3 on (due to lack of staff and slower day after holiday time) and the 3 did a great job. No major issues, had some fluke 20 minute sushi lunches but no major complaints. Mellow and easy. Cut Kate at 1, and Lindsey at 1:40.
3 Staff members that stood out (why/how):
-Everyone did a great job helping each other out today! All stars.
Any VIP's in?
Shawn Cirkiel
Comps& Void Detail:
Makani.
R&M needs:
Not R&M but I recently ordered a sign that will allow us to Opt-Out of Open Carry. They should arrive sometime this week. Please post on the side door (at A1 next to the other sign) when it arrives.
86'd items/ need more:
Monday, January 18, 2016
Monday PM 1.18.16
Written By: Elizabeth
LY Dinner Sales: $4377
Projected Sales : $4671
TY Dinner Sales: $5274
+/- : +20% LY and +$603 PS
Dinner Covers: 200
Avg PPA: $26.37
(fun fact, my AM projection was $2754...the same numbers just out of order that we did tonight)
Weather: Got into the 40s at night.
Special events?: MLK Day
Who worked: Clair CL. Kate, Grace, Dusten, Ruthy. Kelly/Miriam Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Crazy busy. Went on a wait by 5:45 didn't come off the wait until 9:30. Had lots of large parties walk in! Had a 6, and an 8 nearly back to back, had a bunch of 5's, and then had a 10 top of UT girls come in and expected to only wait 30 minutes. When I told them it would be an hour, they got all uppity. Then they said it was going to be 15 of them. I told them that it would definitely be another hour. They scoffed and walked out. One girl gave me the dirties of looks. Entitled brats.
No major ticket time errors. Had a gyoza almost go out that was a bit well done. I had Hector make a new one. Also saw a Yaki-onigiri that looked crispy but wasn't too bad. Not sure why there was a lot of "crispy" looking dishes going out.
Around 9pm we were hitting 30 minute ticket times for rolls, partly due to the fact that party room, an 8 top of young UT ladies, all ordered 2 rolls each. I don't believe there was any complaints regarding the ticket times for rolls however. I think Dusten was talking to his A1 about where their rolls were when I showed up with them. Potential Crisis Averted?
Had another 6 top get quoted an hour, then wait about an hour and ten minutes. Some were understanding, some were not. But we got them sat. Ruthy had all the campers tonight. A8 sat for 3 hours, A7 for almost 2 hours. Oh and B4 sat for 1:45 with a tab of merely $18...it was a camper kind of night.
All in all, smooth.
Specials:
Fried Baby Octos 6
Tuna Poke 13
Snow Crab 9
Tsubugai 6
Farm Salad 12
3 Staff members that stood out (why/how):
-Yeah. Taylor really needs some coaching. 6 out of 8 times a table got up, Kelly and I would tag team it before he even got to it.
-Kate was also a slow mover tonight. She was in the back B's and I felt like, with the tables she had she could have been more present with them. But she had a good attitude So I guess that's a win.
Any VIP's in?
John & Veronica. Live off 45th street. Come 3-4 times per month. Received our newsletter. Super sweet couple. Good looking too! Veronica has a gorgeous complexion and beautiful long dark hair. (for future reference). Their favorite items are the Tsukemono, Texas Surf-n-turf, and Tori-Teba.
Hillside Farmacy Owners with 6 friends.
Comps& Void Detail:
Voided Toro, 86'd.
SIN for Hillside Folks
$6.50 for email folks
R&M needs:
Please tell your departments that if they take something from the tool box (or anywhere for that fact) to PUT IT BACK. I needed the red wrench to change the CO2 tonight and couldn't find it anywhere. Daniel and I both looked for it, then he finally found it at Dishpit. Can we please have this explained to our Spanish speaking employees as well? Thank you.
86'd items/ need more:
Mex Coke.
Yes, I will pick up more cold Sake Glasses- we ran out again tonight due to the fact that the new Farm Salad uses 2 per order. We have more pints, they are on top of the teas in the service station.
LY Dinner Sales: $4377
Projected Sales : $4671
TY Dinner Sales: $5274
+/- : +20% LY and +$603 PS
Dinner Covers: 200
Avg PPA: $26.37
(fun fact, my AM projection was $2754...the same numbers just out of order that we did tonight)
Weather: Got into the 40s at night.
Special events?: MLK Day
Who worked: Clair CL. Kate, Grace, Dusten, Ruthy. Kelly/Miriam Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Crazy busy. Went on a wait by 5:45 didn't come off the wait until 9:30. Had lots of large parties walk in! Had a 6, and an 8 nearly back to back, had a bunch of 5's, and then had a 10 top of UT girls come in and expected to only wait 30 minutes. When I told them it would be an hour, they got all uppity. Then they said it was going to be 15 of them. I told them that it would definitely be another hour. They scoffed and walked out. One girl gave me the dirties of looks. Entitled brats.
No major ticket time errors. Had a gyoza almost go out that was a bit well done. I had Hector make a new one. Also saw a Yaki-onigiri that looked crispy but wasn't too bad. Not sure why there was a lot of "crispy" looking dishes going out.
Around 9pm we were hitting 30 minute ticket times for rolls, partly due to the fact that party room, an 8 top of young UT ladies, all ordered 2 rolls each. I don't believe there was any complaints regarding the ticket times for rolls however. I think Dusten was talking to his A1 about where their rolls were when I showed up with them. Potential Crisis Averted?
Had another 6 top get quoted an hour, then wait about an hour and ten minutes. Some were understanding, some were not. But we got them sat. Ruthy had all the campers tonight. A8 sat for 3 hours, A7 for almost 2 hours. Oh and B4 sat for 1:45 with a tab of merely $18...it was a camper kind of night.
All in all, smooth.
Specials:
Fried Baby Octos 6
Tuna Poke 13
Snow Crab 9
Tsubugai 6
Farm Salad 12
3 Staff members that stood out (why/how):
-Yeah. Taylor really needs some coaching. 6 out of 8 times a table got up, Kelly and I would tag team it before he even got to it.
-Kate was also a slow mover tonight. She was in the back B's and I felt like, with the tables she had she could have been more present with them. But she had a good attitude So I guess that's a win.
Any VIP's in?
John & Veronica. Live off 45th street. Come 3-4 times per month. Received our newsletter. Super sweet couple. Good looking too! Veronica has a gorgeous complexion and beautiful long dark hair. (for future reference). Their favorite items are the Tsukemono, Texas Surf-n-turf, and Tori-Teba.
Hillside Farmacy Owners with 6 friends.
Comps& Void Detail:
Voided Toro, 86'd.
SIN for Hillside Folks
$6.50 for email folks
R&M needs:
Please tell your departments that if they take something from the tool box (or anywhere for that fact) to PUT IT BACK. I needed the red wrench to change the CO2 tonight and couldn't find it anywhere. Daniel and I both looked for it, then he finally found it at Dishpit. Can we please have this explained to our Spanish speaking employees as well? Thank you.
86'd items/ need more:
Mex Coke.
Yes, I will pick up more cold Sake Glasses- we ran out again tonight due to the fact that the new Farm Salad uses 2 per order. We have more pints, they are on top of the teas in the service station.
Monday 1/18/16 AM recap
Written By: Dusten
LY Lunch Sales: 2699
Projected Sales : 2754
TY Lunch Sales: 2520
+/- : -7% shor of LY and -$234 short of PS
Lunch Covers: 145
Avg PPA: 17.38
Previous Days Labor: 17.03%
Previous Days Comps: 4.12
Controllable Comps: 3.72
Weather: sunny and cool. I love January in Austin.
Special events?: MLK day.
Who worked: Grace, Kate, Sayo, Johnny CL, Kelly H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady lunch. Several 5 and 6 top tables. Somewhat hectic at the end. Lots of calls asking if we are open. I'd anticipate a busy dinner. Ticket times were reasonable. I cut Grace at 1:15 with a full section. We had people filing in right up until 2pm so I left everyone else on until then.
Specials:
3 Staff members that stood out (why/how):
-About the only way Taylor could move any slower would be for him to come to a complete stop. Some of it is him still not knowing how to prioritize his duties. I think the rest is that he moves very deliberately is trying not to mess up. It will be nice when he becomes more confident in his work. At this point he is more of an obstacle.
-Kelly did a good job at the stand. Quote times were on point and she even stepped in to help Taylor reset tables so we could get the lobby clear and do last call.
Any VIP's in? Sashimi Steve. Chill. A few regulars... One girl that comes in alone frequently. I think her name is Lauren.
Comps& Void Detail: bday soft serve.
I gave Danny $50 to go to HEB for chicken.
R&M needs: Can we get another broom, perhaps a heavy duty type broom for the kitchen? Johnny informed me that the kitchen is using the FOH broom again. It only takes them about 2-3 days of that before it is destroyed.
86'd items/ need more:
LY Lunch Sales: 2699
Projected Sales : 2754
TY Lunch Sales: 2520
+/- : -7% shor of LY and -$234 short of PS
Lunch Covers: 145
Avg PPA: 17.38
Previous Days Labor: 17.03%
Previous Days Comps: 4.12
Controllable Comps: 3.72
Weather: sunny and cool. I love January in Austin.
Special events?: MLK day.
Who worked: Grace, Kate, Sayo, Johnny CL, Kelly H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady lunch. Several 5 and 6 top tables. Somewhat hectic at the end. Lots of calls asking if we are open. I'd anticipate a busy dinner. Ticket times were reasonable. I cut Grace at 1:15 with a full section. We had people filing in right up until 2pm so I left everyone else on until then.
Specials:
3 Staff members that stood out (why/how):
-About the only way Taylor could move any slower would be for him to come to a complete stop. Some of it is him still not knowing how to prioritize his duties. I think the rest is that he moves very deliberately is trying not to mess up. It will be nice when he becomes more confident in his work. At this point he is more of an obstacle.
-Kelly did a good job at the stand. Quote times were on point and she even stepped in to help Taylor reset tables so we could get the lobby clear and do last call.
Any VIP's in? Sashimi Steve. Chill. A few regulars... One girl that comes in alone frequently. I think her name is Lauren.
Comps& Void Detail: bday soft serve.
I gave Danny $50 to go to HEB for chicken.
R&M needs: Can we get another broom, perhaps a heavy duty type broom for the kitchen? Johnny informed me that the kitchen is using the FOH broom again. It only takes them about 2-3 days of that before it is destroyed.
86'd items/ need more:
Sunday, January 17, 2016
Sunday PM 1/17/16
Written By: Dusten Cook
LY Dinner Sales: 5314
Projected Sales : 5661
TY Dinner Sales: 5571
+/- : 5% over LY and -$90 short of PS
Dinner Covers: 199
Avg PPA: 27.99
Weather: Chilly 40's at night.
Special events?: MLK weekend
Who worked: Grace, Ruthy, Leary, Krystin, Clair CL, John SA, Jason FR, Miriam and Cindy Hosting
Flow of Business, Cuts and Ticket Times: Busy from the get go. Filled up just a little before 6pm. Stayed on a wait until 8:45pm with quote times approaching an hour. We had a lot of people put names down and then not stick around. Ticket times were good. There was one tonpei-yaki that took about 25 minutes, but it was the last of a long line of tickets. I cut Grace at 8
Specials: 3 iadako, 3 hamachi kama, 2 salmon kama, 4 kaki fry, 9 crab nigiri, 9 tsubugai, 11 poke special
3 Staff members that stood out (why/how):
-John did a great job SA'ing. Quick and attentive. Cindy and Miriam handled the host stand effortlessly. I would have liked to see them try to retain some guests by offering drinks more, but that is me being very picky.
-Grace did well in the middle B's. She Ruthy and Leary got to swapping sections since he wasn't a double. Party room of Asian... maybe Japanese folks bought 2 bottles of the junmai daiginjo from her and left happy.
-Krystin is very focused when working and is always helping outside her section.
Miriam wanted to request off 30-31st this month but hotschedules wasn't working. I told her I'd mention it, but she should keep trying.
Any VIP's in? Kelly with Julie Bishop. Joaquin (former SA), Clair's neighbor. The Draco Clan.
Comps& Void Detail: bday apple pie, french press - guest changed mind, emp day off for Kelly, $15 kome bucks, Joaquin and Clair's neighbor. yakitori- 86'd
R&M needs:
86'd items/ need more: yakitori, grated daikon,salmon kamas,
LY Dinner Sales: 5314
Projected Sales : 5661
TY Dinner Sales: 5571
+/- : 5% over LY and -$90 short of PS
Dinner Covers: 199
Avg PPA: 27.99
Weather: Chilly 40's at night.
Special events?: MLK weekend
Who worked: Grace, Ruthy, Leary, Krystin, Clair CL, John SA, Jason FR, Miriam and Cindy Hosting
Flow of Business, Cuts and Ticket Times: Busy from the get go. Filled up just a little before 6pm. Stayed on a wait until 8:45pm with quote times approaching an hour. We had a lot of people put names down and then not stick around. Ticket times were good. There was one tonpei-yaki that took about 25 minutes, but it was the last of a long line of tickets. I cut Grace at 8
Specials: 3 iadako, 3 hamachi kama, 2 salmon kama, 4 kaki fry, 9 crab nigiri, 9 tsubugai, 11 poke special
3 Staff members that stood out (why/how):
-John did a great job SA'ing. Quick and attentive. Cindy and Miriam handled the host stand effortlessly. I would have liked to see them try to retain some guests by offering drinks more, but that is me being very picky.
-Grace did well in the middle B's. She Ruthy and Leary got to swapping sections since he wasn't a double. Party room of Asian... maybe Japanese folks bought 2 bottles of the junmai daiginjo from her and left happy.
-Krystin is very focused when working and is always helping outside her section.
Miriam wanted to request off 30-31st this month but hotschedules wasn't working. I told her I'd mention it, but she should keep trying.
Any VIP's in? Kelly with Julie Bishop. Joaquin (former SA), Clair's neighbor. The Draco Clan.
Comps& Void Detail: bday apple pie, french press - guest changed mind, emp day off for Kelly, $15 kome bucks, Joaquin and Clair's neighbor. yakitori- 86'd
R&M needs:
86'd items/ need more: yakitori, grated daikon,salmon kamas,
Sunday AM 1.17.16
Written By: Elizabeth
LY Lunch Sales: $2231
Projected Sales : $2615
TY Lunch Sales: $2866
+/- : +28% over LY and +$251 over PS
Lunch Covers: 161
Avg PPA: $17.80
Previous Days Labor: 12.64%
Previous Days Comps: 3.93%
Controllable Comps: 5.78% (I excluded the bottle of wine from the DNL since it was a corked wine and out of our control)
Weather: Chilly but sunny. in the low 50s
Special events?: MLK weekend
Who worked: Ruthy Grace Sophia Sayo CL. kaori FR, Jason SA, Cindy Host
Flow of Business, Cuts and Ticket Times:
Started slow, then got busier when we had a walk in 7 top and walk in 9 top back to back, along wiht some other 3's and 4's that had just arrived too. This was around 12:30. We quoted both large groups 30-45 minutes. One of the woman in the 9 top kept hovering over the host stand and staring at the dining room. I talked to her twice about sitting them as soon as I could. Finally, when her table was nearly set up (and she had only been waiting 20 minutes) she hovered at the host stand again. This time I was a little more stern with her, asking that she be patient with us as we put her large table together. She said she couldn't go back outside because they were going to ask when the table was ready. I offered her to have a seat in the lobby instead of waiting at the host stand starring at the host. She said she wasn't doing that. While she was standing right in front of the host stand. In any case, we got them sat way under their quote time.
The 7 top also did something similar but not to the extent she did.
Then A8 asked Sophia how much blue fin was, and she said $4.50 and then he ordered toro, got the bill and balked at the $9 per piece. I went and explained what had happened (he was pretty upset) and he told me that that was incorrect and why would he do something like that. So I told him I would take 50% off his pieces. He left okay.
A1 got mad because he only got 4 pieces of Aji sashimi in his order. I tried to explain the pieces are cut thicker and it's still the same amount of ounces but he wasn't having it. I brought him a new piece.
Went 2 on at 2:15, then we went on another wait at 2:30.
Staggered the tables in. Had a table come in at 2:45 and I asked them to wait just two minutes while their server got caught up. After about a minute the woman was getting impatient and said "you said two minutes and we're still not sat" so we sat her.
Everyone was so friendly today :)
Lots of screaming babies & rambunctious kids too.
3 Staff members that stood out (why/how):
-Ruthy was 10 minutes late today, but did a great job on the floor. She handled the 9 top well- as did Hector, since they all ordered Ramens. Hector pumped them out like a champ!
-Grace was Back B's and seemed to be keeping up today. It was good to see.
-Despite the sour 'tudes from the guests, the staff stayed upbeat and positive
Any VIP's in?
Kenny was in but I didn't see him until he was leaving.
Tomas the owner of Fonda San Miguel was in with the 9 top
Comps& Void Detail:
Guest Changed Mind for the 50% off Toro episode
R&M needs:
Can we please put the trailer key back in the office when we're done with it? It keeps ending up in the kitchen
86'd items/ need more:
I ordered more hot sake cups for both Daruma and for us to have as back up. There is a half
LY Lunch Sales: $2231
Projected Sales : $2615
TY Lunch Sales: $2866
+/- : +28% over LY and +$251 over PS
Lunch Covers: 161
Avg PPA: $17.80
Previous Days Labor: 12.64%
Previous Days Comps: 3.93%
Controllable Comps: 5.78% (I excluded the bottle of wine from the DNL since it was a corked wine and out of our control)
Weather: Chilly but sunny. in the low 50s
Special events?: MLK weekend
Who worked: Ruthy Grace Sophia Sayo CL. kaori FR, Jason SA, Cindy Host
Flow of Business, Cuts and Ticket Times:
Started slow, then got busier when we had a walk in 7 top and walk in 9 top back to back, along wiht some other 3's and 4's that had just arrived too. This was around 12:30. We quoted both large groups 30-45 minutes. One of the woman in the 9 top kept hovering over the host stand and staring at the dining room. I talked to her twice about sitting them as soon as I could. Finally, when her table was nearly set up (and she had only been waiting 20 minutes) she hovered at the host stand again. This time I was a little more stern with her, asking that she be patient with us as we put her large table together. She said she couldn't go back outside because they were going to ask when the table was ready. I offered her to have a seat in the lobby instead of waiting at the host stand starring at the host. She said she wasn't doing that. While she was standing right in front of the host stand. In any case, we got them sat way under their quote time.
The 7 top also did something similar but not to the extent she did.
Then A8 asked Sophia how much blue fin was, and she said $4.50 and then he ordered toro, got the bill and balked at the $9 per piece. I went and explained what had happened (he was pretty upset) and he told me that that was incorrect and why would he do something like that. So I told him I would take 50% off his pieces. He left okay.
A1 got mad because he only got 4 pieces of Aji sashimi in his order. I tried to explain the pieces are cut thicker and it's still the same amount of ounces but he wasn't having it. I brought him a new piece.
Went 2 on at 2:15, then we went on another wait at 2:30.
Staggered the tables in. Had a table come in at 2:45 and I asked them to wait just two minutes while their server got caught up. After about a minute the woman was getting impatient and said "you said two minutes and we're still not sat" so we sat her.
Everyone was so friendly today :)
Lots of screaming babies & rambunctious kids too.
3 Staff members that stood out (why/how):
-Ruthy was 10 minutes late today, but did a great job on the floor. She handled the 9 top well- as did Hector, since they all ordered Ramens. Hector pumped them out like a champ!
-Grace was Back B's and seemed to be keeping up today. It was good to see.
-Despite the sour 'tudes from the guests, the staff stayed upbeat and positive
Any VIP's in?
Kenny was in but I didn't see him until he was leaving.
Tomas the owner of Fonda San Miguel was in with the 9 top
Comps& Void Detail:
Guest Changed Mind for the 50% off Toro episode
R&M needs:
Can we please put the trailer key back in the office when we're done with it? It keeps ending up in the kitchen
86'd items/ need more:
I ordered more hot sake cups for both Daruma and for us to have as back up. There is a half
Saturday PM 1/16/16
Written By: Samara
LY Dinner Sales: $7031
Projected Sales : $7214
TY Dinner Sales: $8081
+/- : +15% over LY and +$867 over PS
Dinner Covers: 273
Avg PPA: $29.82
Weather: 40's and chilly
Special events?: MLK weekend
Who worked: Krystin, Clair, Sayo, Miho, Dusten (CL), Miriam & Cindy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: 9 tables walked in at open, 4 of those being 5 tops. Nearly full by 5:45 and on a 45 minute-1 hour wait by 6:00, which went up to an hour and a half by 8:00. Wait dropped down to 20-30 minutes by 10:00 and sat the last few tables by 10:30.
Sayo pulled me aside to let me know that a woman at B5 ordered a Salmon Kama, was given extensive detail about the dish's preparation and plating, but ultimately was "freaked out" when the food hit the table. She wanted to order a tofu steak instead. Comped under DNL. A bottle of Cote Du Rhone was corked...DNL for that too.
Two 30 minute Camemberts. Both tables were fine, so I didn't feel the need to comp either. Had a table complain about yakiniku being dry but they ate most of it and didn't end up comping that as well. Hitting 25-30 minute tickets for rolls for a good portion of the night but it was super busy. No additional customer issues.
Ran out of pint glasses and sake glasses a few times tonight. Might need to order more glass sake glasses since we're running the smaller version of the farm salad now.
Cut Krystin and Miriam at 10:15, Clair at 10:30, and Sayo at 10:45.
Specials: Tsubugai
Snow Crab 11
Farm Salad 8
Tuna Poke 7
Kaki Fry 9
Iidako Kara Age 2
Salmon Kama 2
Hamachi Kama 1
3 Staff members that stood out (why/how): Ran a bingo contest. Sayo won by 7:00. Amazing team work for FOH staff tonight. Really proud of the positive attitudes, helpfulness, and attention to detail from servers, hosts, food runner, and server assistant. Bought them each an Asahi.
Any VIP's in? Dasha, Rachel & Carlos, Jaime (who will be emailing Elizabeth about her non profit), Jonathan & Evelyn, Ned & Mayumi, Taylor
Comps& Void Detail:
-DNL Salmon Kama
-Void Camembert. Misring.
-$30 Promo Kome bucks
-DNL corked bottle of Cote Du Rhone
-Couple of "meet the manager" promos
-Employee Kome bucks for a round of Asahi
R&M needs:
86'd items/ need more: Geoduck, Toro, Ikura
LY Dinner Sales: $7031
Projected Sales : $7214
TY Dinner Sales: $8081
+/- : +15% over LY and +$867 over PS
Dinner Covers: 273
Avg PPA: $29.82
Weather: 40's and chilly
Special events?: MLK weekend
Who worked: Krystin, Clair, Sayo, Miho, Dusten (CL), Miriam & Cindy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: 9 tables walked in at open, 4 of those being 5 tops. Nearly full by 5:45 and on a 45 minute-1 hour wait by 6:00, which went up to an hour and a half by 8:00. Wait dropped down to 20-30 minutes by 10:00 and sat the last few tables by 10:30.
Sayo pulled me aside to let me know that a woman at B5 ordered a Salmon Kama, was given extensive detail about the dish's preparation and plating, but ultimately was "freaked out" when the food hit the table. She wanted to order a tofu steak instead. Comped under DNL. A bottle of Cote Du Rhone was corked...DNL for that too.
Two 30 minute Camemberts. Both tables were fine, so I didn't feel the need to comp either. Had a table complain about yakiniku being dry but they ate most of it and didn't end up comping that as well. Hitting 25-30 minute tickets for rolls for a good portion of the night but it was super busy. No additional customer issues.
Ran out of pint glasses and sake glasses a few times tonight. Might need to order more glass sake glasses since we're running the smaller version of the farm salad now.
Cut Krystin and Miriam at 10:15, Clair at 10:30, and Sayo at 10:45.
Specials: Tsubugai
Snow Crab 11
Farm Salad 8
Tuna Poke 7
Kaki Fry 9
Iidako Kara Age 2
Salmon Kama 2
Hamachi Kama 1
3 Staff members that stood out (why/how): Ran a bingo contest. Sayo won by 7:00. Amazing team work for FOH staff tonight. Really proud of the positive attitudes, helpfulness, and attention to detail from servers, hosts, food runner, and server assistant. Bought them each an Asahi.
Any VIP's in? Dasha, Rachel & Carlos, Jaime (who will be emailing Elizabeth about her non profit), Jonathan & Evelyn, Ned & Mayumi, Taylor
Comps& Void Detail:
-DNL Salmon Kama
-Void Camembert. Misring.
-$30 Promo Kome bucks
-DNL corked bottle of Cote Du Rhone
-Couple of "meet the manager" promos
-Employee Kome bucks for a round of Asahi
R&M needs:
86'd items/ need more: Geoduck, Toro, Ikura
Saturday, January 16, 2016
Saturday AM 1.16.16
Written By: Elizabeth
LY Lunch Sales: $3187
Projected Sales : $2934
TY Lunch Sales: $2168
+/- :-32%/ -$766 PS
Lunch Covers: 133
Avg PPA: $16.30
Previous Days Labor:13.81%
Previous Days Comps: 4.52%
Controllable Comps: 5.27%
Weather: Overcast until about 2pm and then the sun started peeking out. Mid 50s.
Special events?: MLK Weekend.
Who worked: Grace, Krystin, Sophia, Johnny CL. Miriam Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Real sleepy day. Got a small pop, but it was more of a build than anything. Cut Krystin at 1:25 because her section had cleared out. She was the Back B's, I put her there because Grace can't handle the back B's and also because she is a double and it's easier to cut the Back B's and have the sushi bar absorb that section than it is to have them absorb the horseshoe. So that was that. We all were expecting a second pop at 2pm and it sorta happened but not really. Had a 9 top walk in at 2:25, and the I cut Grace around 2:30. There were a few more tables that walked in after that, an a 6 top that walked in too, but Johnny did fine.
3 Staff members that stood out (why/how):
-It was pretty slow so it's hard to have any standouts
Around 1:50, Johnny got a little overwhelmed between sushi bar and the back b's and asked me to make him two cones. I went over to do so and saw Sophia, Grace and Krystin all semi-idle. I asked the ladies to help Johnny, and for Johnny to ask his teammates. I made the cones and delivered them but I was a bit discouraged that he came to me instead of them.
I added the shift notes to the roster and had the staff read and sign off on them today. I'll go over this with all manager to show you how to do this.
Any VIP's in?
Some familiar faces early on. Rob of the sushi bar, and the pilot and his wife. And the older guy with his kid. But that was it. Yeah, I'm so specific. Sorry
Comps& Void Detail:
Holiday Promo Kome Bucks for the pilot and his wife.
Voided a Tonkotsu Ramen for B1 changed mind.
R&M needs:
Rodrigo was in this morning looking at the pipe situation with the men's bathroom. Something to do with when we got the new roof or something. He didn't check in with me before he left, so we'll see.
86'd items/ need more:
LY Lunch Sales: $3187
Projected Sales : $2934
TY Lunch Sales: $2168
+/- :-32%/ -$766 PS
Lunch Covers: 133
Avg PPA: $16.30
Previous Days Labor:13.81%
Previous Days Comps: 4.52%
Controllable Comps: 5.27%
Weather: Overcast until about 2pm and then the sun started peeking out. Mid 50s.
Special events?: MLK Weekend.
Who worked: Grace, Krystin, Sophia, Johnny CL. Miriam Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Real sleepy day. Got a small pop, but it was more of a build than anything. Cut Krystin at 1:25 because her section had cleared out. She was the Back B's, I put her there because Grace can't handle the back B's and also because she is a double and it's easier to cut the Back B's and have the sushi bar absorb that section than it is to have them absorb the horseshoe. So that was that. We all were expecting a second pop at 2pm and it sorta happened but not really. Had a 9 top walk in at 2:25, and the I cut Grace around 2:30. There were a few more tables that walked in after that, an a 6 top that walked in too, but Johnny did fine.
3 Staff members that stood out (why/how):
-It was pretty slow so it's hard to have any standouts
Around 1:50, Johnny got a little overwhelmed between sushi bar and the back b's and asked me to make him two cones. I went over to do so and saw Sophia, Grace and Krystin all semi-idle. I asked the ladies to help Johnny, and for Johnny to ask his teammates. I made the cones and delivered them but I was a bit discouraged that he came to me instead of them.
I added the shift notes to the roster and had the staff read and sign off on them today. I'll go over this with all manager to show you how to do this.
Any VIP's in?
Some familiar faces early on. Rob of the sushi bar, and the pilot and his wife. And the older guy with his kid. But that was it. Yeah, I'm so specific. Sorry
Comps& Void Detail:
Holiday Promo Kome Bucks for the pilot and his wife.
Voided a Tonkotsu Ramen for B1 changed mind.
R&M needs:
Rodrigo was in this morning looking at the pipe situation with the men's bathroom. Something to do with when we got the new roof or something. He didn't check in with me before he left, so we'll see.
86'd items/ need more:
Friday, January 15, 2016
Friday PM 1.15.16
Written By: Elizabeth
LY Dinner Sales: $7304
Projected Sales : $7410
TY Dinner Sales: $7006
+/- : -4% LY and -$404 PS
Dinner Covers: 236
Avg PPA: $29.69
Weather: 70s during the day, chilly and into the 40s at night.
Special events?: MLK weekend.
Who worked: Johnny, Lindsey, Leary, Naoto, Dusten CL. Jason FR, Taylor SA, Kelly/Cindy Host, Ruthy CT
Flow of Business, Cuts and Ticket Times:
Busy. So. Busy.
We went on a wait by 6pm and didn't come off the wait until 10:30. Had a few 6-top walk ins throughout the night, in addition to the 2 reservations we had. The wait got up to an hour and a half.
No ticket time issues with the kitchen, but all night rolls were consistently taking anywhere from 20 minutes to 30 minutes. No tables had any issue with it, but there were definitely times that we had to "rush" some rolls out due to them being the last plates. For as busy as we were, it was relatively smooth overall. Honestly, I expected to do more sales with more covers for as busy as it was. But after we sat the last table on the waitlist around 10:30, no more tables came in.
Regulars Michael and Ernie were pretty bummed about the fact that all of their favorite items are being taken off the menu. They suggested looking into getting Black Cod (and described what Mushashino does with theirs). They were also taken off guard by the sweet edamame puree on the escolar- which I talked with Take about. See below.
A table left a baby toy here. I put it in a container next to the lost and found. Baby stuff usually has baby slobber on it. I didn't want to take any chances.
Someone also lost a key with a ring on it that says "home". It's sitting on the desk right now.
Note to all: Edamame Puree for the Escolar is now SWEET. I know there has been some fluctuating between sweet and salty, but now, permanently, until it goes off the menu, it will be sweet. I'm adding it to the shift notes so the staff can tell guests that order it regularly.
Specials:
Hamachi Collar: 1
Salmon Collar: 0
Blue Fin Poke: 8
Farm Salad Spin off: 2
Tsubugai: 3
3 Staff members that stood out (why/how):
-Lindsey was very helpful and made 3 trays of ginger/wasabi set ups during service
-Johnny had big parties all night that were sat nearly back to back and handled them with ease.
-Kelly was very helpful tonight as the gopher at the host stand. She was meeting Taylor at tables with setups and even beating him to tables at times to bus, wipe and set it. She was very efficient with a great attitude.
After her shift I took her aside and asked how she thought the last few days have gone. She told me about the coaching she received from Samara but how she felt that she was under the eye of scrutiny and that every mistake she made was under a microscope. Kind of like the domino effect: She didn't feel like Samara had faith in her to complete the task, and the pressure of being the only host on got her out of her groove. Basically she didn't know what to prioritize. So I told her, if it's just her, her main task is to run the board and seat tables. Everything else is auxiliary. Getting drinks is an after thought at most. She understood that, and wants to do well here. She is willing to take the coaching but I think we just need to remember that everyone is different and responds to our words, actions, and tone of voice differently. Perception is reality.
Any VIP's in?
The McGuires
David, Kumi & Child
Ernie & Michael
Ben
Mieko & Mr.Cooper
Ali Ball
Eric & Vivian
Comps& Void Detail:
bday dessert.
FNF for Ray McGuire
Comp'd 4 zato-ichi for Ali and her family.
R&M needs:
Can we please keep the area near the back of the kitchen/dumpster clean? I spend some money on a junk hauler to take away all the trash from that area in order to keep it free and clear of debris. I put the large roller trashcan behind the fence, along with some broom that was out there.
86'd items/ need more:
I ordered more ramekins and square bowls
LY Dinner Sales: $7304
Projected Sales : $7410
TY Dinner Sales: $7006
+/- : -4% LY and -$404 PS
Dinner Covers: 236
Avg PPA: $29.69
Weather: 70s during the day, chilly and into the 40s at night.
Special events?: MLK weekend.
Who worked: Johnny, Lindsey, Leary, Naoto, Dusten CL. Jason FR, Taylor SA, Kelly/Cindy Host, Ruthy CT
Flow of Business, Cuts and Ticket Times:
Busy. So. Busy.
We went on a wait by 6pm and didn't come off the wait until 10:30. Had a few 6-top walk ins throughout the night, in addition to the 2 reservations we had. The wait got up to an hour and a half.
No ticket time issues with the kitchen, but all night rolls were consistently taking anywhere from 20 minutes to 30 minutes. No tables had any issue with it, but there were definitely times that we had to "rush" some rolls out due to them being the last plates. For as busy as we were, it was relatively smooth overall. Honestly, I expected to do more sales with more covers for as busy as it was. But after we sat the last table on the waitlist around 10:30, no more tables came in.
Regulars Michael and Ernie were pretty bummed about the fact that all of their favorite items are being taken off the menu. They suggested looking into getting Black Cod (and described what Mushashino does with theirs). They were also taken off guard by the sweet edamame puree on the escolar- which I talked with Take about. See below.
A table left a baby toy here. I put it in a container next to the lost and found. Baby stuff usually has baby slobber on it. I didn't want to take any chances.
Someone also lost a key with a ring on it that says "home". It's sitting on the desk right now.
Note to all: Edamame Puree for the Escolar is now SWEET. I know there has been some fluctuating between sweet and salty, but now, permanently, until it goes off the menu, it will be sweet. I'm adding it to the shift notes so the staff can tell guests that order it regularly.
Specials:
Hamachi Collar: 1
Salmon Collar: 0
Blue Fin Poke: 8
Farm Salad Spin off: 2
Tsubugai: 3
3 Staff members that stood out (why/how):
-Lindsey was very helpful and made 3 trays of ginger/wasabi set ups during service
-Johnny had big parties all night that were sat nearly back to back and handled them with ease.
-Kelly was very helpful tonight as the gopher at the host stand. She was meeting Taylor at tables with setups and even beating him to tables at times to bus, wipe and set it. She was very efficient with a great attitude.
After her shift I took her aside and asked how she thought the last few days have gone. She told me about the coaching she received from Samara but how she felt that she was under the eye of scrutiny and that every mistake she made was under a microscope. Kind of like the domino effect: She didn't feel like Samara had faith in her to complete the task, and the pressure of being the only host on got her out of her groove. Basically she didn't know what to prioritize. So I told her, if it's just her, her main task is to run the board and seat tables. Everything else is auxiliary. Getting drinks is an after thought at most. She understood that, and wants to do well here. She is willing to take the coaching but I think we just need to remember that everyone is different and responds to our words, actions, and tone of voice differently. Perception is reality.
Any VIP's in?
The McGuires
David, Kumi & Child
Ernie & Michael
Ben
Mieko & Mr.Cooper
Ali Ball
Eric & Vivian
Comps& Void Detail:
bday dessert.
FNF for Ray McGuire
Comp'd 4 zato-ichi for Ali and her family.
R&M needs:
Can we please keep the area near the back of the kitchen/dumpster clean? I spend some money on a junk hauler to take away all the trash from that area in order to keep it free and clear of debris. I put the large roller trashcan behind the fence, along with some broom that was out there.
86'd items/ need more:
I ordered more ramekins and square bowls
Friday AM 1/15/16
Written By: Samara
LY Lunch Sales: $2889
Projected Sales : $2660
TY Lunch Sales: $2024
+/- : -30% from LY and -$636 under PS
Lunch Covers: 118
Avg PPA: $17.15
Previous Days Labor: 16.95%
Previous Days Comps: 4.49%
Controllable Comps: 15.20% ($26 DNL for the Uni situation, $15 Recovery for 40ish minute rolls, and $5.20 FNF)
Weather: 68 degrees
Special events?:
Who worked: Ruthy, Kate, Sayo, Clair (CL), Kelly (Host), John (SA), Jason (FR)
Flow of Business, Cuts and Ticket Times: Slow at first. Picked up around noon and stayed busy right up on close. Small wait of 10-15 minutes for most of lunch with about 4-5 tables waiting at any given time. Hit 30 minute ticket times for rolls. Sashimi and nigiri were coming out faster than rolls. Spoke to Drew who was Ni Ban today and is taking the blame because he didn't ask San Ban for help until it was too late. Cut Ruthy at 1:15 and kept three on until close to easy the burden. Kind of hectic in the last 30 minutes due to Kelly triple seating, on top of the sushi bar already being behind. Also, sushi bar printer was acting funny. Ruthy rang in 3 different roll orders that never printed. I voided the rolls and had her re-ring them and it work. Not sure what's going on with that but something to look into.
3 Staff members that stood out (why/how): Kelly. Triple seating because she wasn't keeping track of sections after 1st cut.
Sayo had an issue with one her tickets right after the printer paper was changed. She had a bit of an attitude with Drew because of long ticket time time but she apologized after her shift.
Jason Clark was in a good mood today?!
Any VIP's in?
Comps& Void Detail:
-$25 Kome bucks
-2 yelp soft serve
-Void three rolls. Test.
R&M needs:
86'd items/ need more: Ice Green Tea, Fizzy Izze, Toro
LY Lunch Sales: $2889
Projected Sales : $2660
TY Lunch Sales: $2024
+/- : -30% from LY and -$636 under PS
Lunch Covers: 118
Avg PPA: $17.15
Previous Days Labor: 16.95%
Previous Days Comps: 4.49%
Controllable Comps: 15.20% ($26 DNL for the Uni situation, $15 Recovery for 40ish minute rolls, and $5.20 FNF)
Weather: 68 degrees
Special events?:
Who worked: Ruthy, Kate, Sayo, Clair (CL), Kelly (Host), John (SA), Jason (FR)
Flow of Business, Cuts and Ticket Times: Slow at first. Picked up around noon and stayed busy right up on close. Small wait of 10-15 minutes for most of lunch with about 4-5 tables waiting at any given time. Hit 30 minute ticket times for rolls. Sashimi and nigiri were coming out faster than rolls. Spoke to Drew who was Ni Ban today and is taking the blame because he didn't ask San Ban for help until it was too late. Cut Ruthy at 1:15 and kept three on until close to easy the burden. Kind of hectic in the last 30 minutes due to Kelly triple seating, on top of the sushi bar already being behind. Also, sushi bar printer was acting funny. Ruthy rang in 3 different roll orders that never printed. I voided the rolls and had her re-ring them and it work. Not sure what's going on with that but something to look into.
3 Staff members that stood out (why/how): Kelly. Triple seating because she wasn't keeping track of sections after 1st cut.
Sayo had an issue with one her tickets right after the printer paper was changed. She had a bit of an attitude with Drew because of long ticket time time but she apologized after her shift.
Jason Clark was in a good mood today?!
Any VIP's in?
Comps& Void Detail:
-$25 Kome bucks
-2 yelp soft serve
-Void three rolls. Test.
R&M needs:
86'd items/ need more: Ice Green Tea, Fizzy Izze, Toro
Thursday, January 14, 2016
Thursday 1/14/16
Written By: Samara
LY Lunch Sales: $1915
Projected Sales : $1840
TY Lunch Sales: $1867
+/- : and -3% from LY $27 over PS
Lunch Covers: 121
Avg PPA: $15.43
LY Dinner Sales: $3931
Projected Sales : $4368
TY Dinner Sales: $4898
+/- : +$530 over PS
Dinner Covers: 174
Avg PPA: $28.15
Previous Days Labor: 16%
Previous Days Comps: 5.86%
Controllable Comps: 4.12% ($12 recovery for overcooked yaki, $8.40 kitchen error, and $17.50 guest changed mind)
Weather: high 50's
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Lindsey, Sophia, Mandy, Sayo, Dusten (CL), Jason (FR), John (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady. The 12pm reso of 8 men all ordered ramen. I forewarned the kitchen. Matt jumped in to help Robin and they both handled the rush really well. Cut Lindsey at 1, Sophia at 1:30, and kept Kate on with Johnny as tables kept trickling in. Johnny was left a $1 tip on his last table with a note on the reciept which read "Please do not rush your tables". They were seated at 1:50 and left at 2:22. Johnny explained to them when they were greeted about what time we close and how last call works but I guess they took it the wrong way. Going forward, tables seated near close should be told by the host AND the server of our last call policy so they don't feel as rushed.
Dinner was also steady and compared to last night, easier to handle the rush. Went on a wait by 7, which fluctuated between 15-20minutes to 25-35minutes respectively until 9:15. Mostly 2's, 3, and 4's. Not a single large party for the private room. Had a couple of issues out of the gate. Regular couple who sits at the sushi bar with their toddler ordered 2 pieces of Uni and 2 pieces of Sanjuro nigiri. They order Uni frequently and were really unhappy with the quality and flavor. 3rd table in 2 days. Dusten thoroughly explained when he took their order that it wasn't our regular Uni supply. DNL for all 4 pieces. I spoke to Kazu and Take about a way to work out this problem. Until we get our regular supply back next week, we're 86'd Uni Nigiri and Uni Box but will keep running the specialty pieces.
Around 6:30, the sushi bar printer was jammed. Apparently sushi bar took direct orders from a couple servers and I say apparently, because I wasn't informed until 45 minutes later when Mandy and Lindsey were asking where their rolls are. Slightly annoyed that no one thought it would be worth mentioning to me and also confused as to why Lindsey or Mandy didn't bring this to my attention after 20 minutes had past. Rushed the orders and comped 50% for one table who were pretty upset.
After helping Kelly out at the host stand for a good portion of the evening, I finally put my foot down and told her stop making drinks/closing out people. Explained that in these busy situations with one host, she should write down their order, I'll make the drinks, and we can transfer the tab to the table...that seating people and keeping track of the wait was first priority. Even then, she couldn't completely follow directions; writing the wrong table number on a drink order when passing off the tab. She was shaken up by how abrupt I supplied this information. Considering that we just had a talk last night, I really couldn't think of a better way to get the message across.
Cut Sophia at 8:45, Lindsey at 9, Mandy at 9:30. Let Sayo and Dusten close it down since we had a few parties still waiting close to closing time. ...Just like lunch. Wow. Same flow all day.
Specials: Finger Farm Salad *forgot to plugs these in...will do in the AM
Tsubu-gai
Salmon Kama
Hamachi Kama
Kaki Fry
3 Staff members that stood out (why/how): Contest for most helpful at the host stand. Gave Lindsey $15 Kome bucks for her positive attitude and attentiveness.
Kelly. Not going to get into too much detail because I already did last night but here's a quick list of things she needs to consistently work on: tidying the host stand/general clutter, completing her side work, knowing when to ask for help, making sure the sushi cards are wiped down properly, not standing in one place for too long, over overquoting, seating tables/ not leaving a bunch of open tables when we're on a wait. Fin.
Really proud to say John has finally found a proper pace and attention to detail as an SA. FINALLY!!!
Any VIP's in? Robin's family, Joe, Meiko, Kindo, Kayo, the couple who sits at the sushi bar with their toddler, John who owns Switched On
Comps& Void Detail:
-FNF for Robin's husband and father in law
-Employee day off for Joe
-Owner Comp. for Kayo
-DNL 2 Uni and 2 Sanjuro
-50% recovery for 3 rolls. 45 minute ticket time.
-Void Fire Eagle and Asahi Draft. Misring.
R&M needs:
86'd items/ need more: Toro, Fizzy Izzy (can we go over the ordering list ASAP Elizabeth?)
LY Lunch Sales: $1915
Projected Sales : $1840
TY Lunch Sales: $1867
+/- : and -3% from LY $27 over PS
Lunch Covers: 121
Avg PPA: $15.43
LY Dinner Sales: $3931
Projected Sales : $4368
TY Dinner Sales: $4898
+/- : +$530 over PS
Dinner Covers: 174
Avg PPA: $28.15
Previous Days Labor: 16%
Previous Days Comps: 5.86%
Controllable Comps: 4.12% ($12 recovery for overcooked yaki, $8.40 kitchen error, and $17.50 guest changed mind)
Weather: high 50's
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Lindsey, Sophia, Mandy, Sayo, Dusten (CL), Jason (FR), John (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady. The 12pm reso of 8 men all ordered ramen. I forewarned the kitchen. Matt jumped in to help Robin and they both handled the rush really well. Cut Lindsey at 1, Sophia at 1:30, and kept Kate on with Johnny as tables kept trickling in. Johnny was left a $1 tip on his last table with a note on the reciept which read "Please do not rush your tables". They were seated at 1:50 and left at 2:22. Johnny explained to them when they were greeted about what time we close and how last call works but I guess they took it the wrong way. Going forward, tables seated near close should be told by the host AND the server of our last call policy so they don't feel as rushed.
Dinner was also steady and compared to last night, easier to handle the rush. Went on a wait by 7, which fluctuated between 15-20minutes to 25-35minutes respectively until 9:15. Mostly 2's, 3, and 4's. Not a single large party for the private room. Had a couple of issues out of the gate. Regular couple who sits at the sushi bar with their toddler ordered 2 pieces of Uni and 2 pieces of Sanjuro nigiri. They order Uni frequently and were really unhappy with the quality and flavor. 3rd table in 2 days. Dusten thoroughly explained when he took their order that it wasn't our regular Uni supply. DNL for all 4 pieces. I spoke to Kazu and Take about a way to work out this problem. Until we get our regular supply back next week, we're 86'd Uni Nigiri and Uni Box but will keep running the specialty pieces.
Around 6:30, the sushi bar printer was jammed. Apparently sushi bar took direct orders from a couple servers and I say apparently, because I wasn't informed until 45 minutes later when Mandy and Lindsey were asking where their rolls are. Slightly annoyed that no one thought it would be worth mentioning to me and also confused as to why Lindsey or Mandy didn't bring this to my attention after 20 minutes had past. Rushed the orders and comped 50% for one table who were pretty upset.
After helping Kelly out at the host stand for a good portion of the evening, I finally put my foot down and told her stop making drinks/closing out people. Explained that in these busy situations with one host, she should write down their order, I'll make the drinks, and we can transfer the tab to the table...that seating people and keeping track of the wait was first priority. Even then, she couldn't completely follow directions; writing the wrong table number on a drink order when passing off the tab. She was shaken up by how abrupt I supplied this information. Considering that we just had a talk last night, I really couldn't think of a better way to get the message across.
Cut Sophia at 8:45, Lindsey at 9, Mandy at 9:30. Let Sayo and Dusten close it down since we had a few parties still waiting close to closing time. ...Just like lunch. Wow. Same flow all day.
Specials: Finger Farm Salad *forgot to plugs these in...will do in the AM
Tsubu-gai
Salmon Kama
Hamachi Kama
Kaki Fry
3 Staff members that stood out (why/how): Contest for most helpful at the host stand. Gave Lindsey $15 Kome bucks for her positive attitude and attentiveness.
Kelly. Not going to get into too much detail because I already did last night but here's a quick list of things she needs to consistently work on: tidying the host stand/general clutter, completing her side work, knowing when to ask for help, making sure the sushi cards are wiped down properly, not standing in one place for too long, over overquoting, seating tables/ not leaving a bunch of open tables when we're on a wait. Fin.
Really proud to say John has finally found a proper pace and attention to detail as an SA. FINALLY!!!
Any VIP's in? Robin's family, Joe, Meiko, Kindo, Kayo, the couple who sits at the sushi bar with their toddler, John who owns Switched On
Comps& Void Detail:
-FNF for Robin's husband and father in law
-Employee day off for Joe
-Owner Comp. for Kayo
-DNL 2 Uni and 2 Sanjuro
-50% recovery for 3 rolls. 45 minute ticket time.
-Void Fire Eagle and Asahi Draft. Misring.
R&M needs:
86'd items/ need more: Toro, Fizzy Izzy (can we go over the ordering list ASAP Elizabeth?)
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