Wednesday 1/13/16

Written By: Samara

LY Lunch Sales: $1,875
Projected Sales : $2,091
TY Lunch Sales: $2389
+/- : 27% over LY and +$298 over PS!
Lunch Covers: 145
Avg PPA: $16.48


LY Dinner Sales: $4202
Projected Sales : $4424
TY Dinner Sales: $5228
+/- : +24% over LY and +$804 over PS
Dinner Covers: 184
Avg PPA: $28.41


Previous Days Labor: 17.34%

Previous Days Comps: 5.86%
Controllable Comps: 4.12%

Weather: 50's

Special events?:


Who worked: LUNCH- Kate, Lindsey, Naoto, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Kate, Krystin, Grace, Miho, Sophia (CL), Taylor (FR), Jason (SA), Kelly (Host)

Flow of Business, Cuts and Ticket Times: Lunch was steadily busy up until close. Had several large tops walk in (a few 5's and a 6). Sushi bar and kitchen did a great job...no long tickets or customer issues. Small wait around noon which lasted until 1pm. Approximately 10 minutes for 2 tops and 15-20 for 3 and up. Cut Kate at 1. Of course when I cut Lindsey at 1:30, 6 tables walk in. The unpredictable lunch dance! I attempted to uncut Lindsey because the majority of open tables were in Johnny's section and he can get easily overwhelmed. He said he could handle the rush and he did. Ran a contest for highest PPA during lunch. Johnny came out on top with a PPA of $19.26. Awarded him an Easy Tiger gift card. With the exception of closing out the wrong check, Johnny had a really good attitude and handled the last push of lunch with ease.

Dinner was steady until about 7pm when we stayed on a fluctuating 20-30 minutes and then 45-1 hour wait until 9pm when it petered off. Lots of 3's,4's,5's. Definitely should have had a second host, since I spend most of the night running back between the kitchen, the server station, and the host stand while Kelly cocktailed. Had 16 parties at the height of the wait. Generally hectic night for everyone. Not our usual crowd. Many mistakes from the servers and feeling like I had to babysit everyone.

Some issues with sushi bar and kitchen. A family at B1 ordered yakiniku and yakitori. When it hit the table, one kid took a bite of yakiniku and spit it out because he couldn't chew it. The complained it was burnt. I assured them the char is normal because it's grilled. I took both off of their bill and tasted it myself. The yakiniku was especially dry. Went to discuss this with the kitchen and Hector didn't want to hear anything I had to say. I know we're pre cooking them but is there a way we could do a better job? It was beyond dry. Almost jerky-like. Before I could get him to taste the meat, he threw it in the trash. At the very least, the kitchen needs to be more proactive in tasting their food. Just a thought. Noticing a lot more tables with guest changed mind or DNL. How can we work on preventing this?

Two tables simultaneously complained about the Chilean Uni. A3 was very polite even though he said "I thought it tasted rotten" and I gave him Kome bucks for his understanding. A5 was another story. He nearly threw a fit in the middle of the restaurant, stating he eats Uni all the time and it was the most disgusting thing he's ever eaten. 100% recovery for both. Temper tantrum averted. I quickly reminded the servers to tell customers who order this Uni in the future to specify the difference. Not that I think it will really make a difference.

Kate served three men at at B3 who ordered two midnight suns, one w/o cream cheese. She forgot to ring in the modification. When the correct roll was ran to the table, the gentlemen then decided that he didn't want sauce. I comped one and Kate paid for the other. Later, she rang in Snow Crab instead of Tsusbu-gai but it took her a while to take responsibility.

Cut Kate at 9, Krystin at 9:15, and Grace at 9:30. Bingo contest tonight to boost sales. Grace won...gave her two Alamo Drafthouse tickets.

Specials: Snow Crab 15
Tsubu-gai 3
Salmon Kama 2
Hamachi Kama 2
Kaki Fry 3

3 Staff members that stood out (why/how):

Spoke to John and Taylor about getting their own aprons. Both said they would have them by Monday. Speaking of Taylor, not sure if he's overwork or not taking care of himself in his off time but he's definitely losing momentum as a server assistant and attention to detail as a food runner. Reminded him again (now the second time) to be productive on the floor if the kitchen had no tickets. Might need a pep talk soon.

Kelly. Where to begin...really need to see improvement in how she interacts with customers as well as staff. She's not the greatest at taking constructive criticism and prompting. She is terribly disorganized. It almost seems like she feels...picked on/singled out? I don't know how many times I've asked her do something with resistance in her response. She usually retorts with an excuse or the classic "I know"...and I know how much this would drive Elizabeth crazy! This is the same way she speaks to customers. It comes off as unfriendly and passive aggressive. She definitely has issues with anxiety. It's prevalent and noticeable, especially when she doesn't have another host or Kate to lean on. Really, truly, honestly, wholeheartedly need her to dig deep and be more charming and organized since she'll be server training in the upcoming weeks.

Honorable mention: Jason Clark was in a foul mood tonight. He put his head down and did his job but gave FOH the silent treatment

Any VIP's in? Mika & daughter, Liz & Mark

Comps& Void Detail:
-Reopened a check for Johnny. He mixed up two tables checks.
-Void Soy Paper and Crunchy Dynamite. Misring.
-Void Asahi. Misring.
-Comped Yakitori and Yakiniku. Kitchen Error.
-DNL Apple Pie Spring Roll
-100% Recovery on two pieces of Uni Nigiri. DNL
-Guest changed mind Midnight Sun.
-Void Seaweed Salad. Guest changed mind.


R&M needs: Chris from Armadillo Electric came by to assess the lighting issue with the sign out front. He replaced the bulbs and explained that the specific type of bulbs being used cannot be touched with bare hand. Oils from skin cause the bulbs to burn out quickly.

86'd items/ need more: Toro, Fizzy Izze