Sunday AM 1.17.16

Written By: Elizabeth

LY Lunch Sales: $2231
Projected Sales : $2615
TY Lunch Sales: $2866
+/- :   +28% over LY and +$251 over PS
Lunch Covers: 161
Avg PPA: $17.80

Previous Days Labor: 12.64%

Previous Days Comps: 3.93%
Controllable Comps: 5.78% (I excluded the bottle of wine from the DNL since it was a corked wine and out of our control)

Weather: Chilly but sunny. in the low 50s

Special events?: MLK weekend

Who worked: Ruthy Grace Sophia Sayo CL. kaori FR, Jason SA, Cindy Host

Flow of Business, Cuts and Ticket Times:
Started slow, then got busier when we had a walk in 7 top and walk in 9 top back to back, along wiht some other 3's and 4's that had just arrived too. This was around 12:30. We quoted both large groups 30-45 minutes. One of the woman in the 9 top kept hovering over the host stand and staring at the dining room. I talked to her twice about sitting them as soon as I could. Finally, when her table was nearly set up (and she had only been waiting 20 minutes) she hovered at the host stand again. This time I was a little more stern with her, asking that she be patient with us as we put her large table together. She said she couldn't go back outside because they were going to ask when the table was ready. I offered her to have a seat in the lobby instead of waiting at the host stand starring at the host. She said she wasn't doing that. While she was standing right in front of the host stand. In any case, we got them sat way under their quote time.

The 7 top also did something similar but not to the extent she did.

Then A8 asked Sophia how much blue fin was, and she said $4.50 and then he ordered toro, got the bill and balked at the $9 per piece. I went and explained what had happened (he was pretty upset) and he told me that that was incorrect and why would he do something like that. So I told him I would take 50% off his pieces. He left okay.

A1 got mad because he only got 4 pieces of Aji sashimi in his order. I tried to explain the pieces are cut thicker and it's still the same amount of ounces but he wasn't having it. I brought him a new piece.

Went 2 on at 2:15, then we went on another wait at 2:30.

Staggered the tables in. Had a table come in at 2:45 and I asked them to wait just two minutes while their server got caught up. After about a minute the woman was getting impatient and said "you said two minutes and we're still not sat" so we sat her.
Everyone was so friendly today :)
Lots of screaming babies  &  rambunctious kids too.

3 Staff members that stood out (why/how):
-Ruthy was 10 minutes late today, but did a great job on the floor. She handled the 9 top well- as did Hector, since they all ordered Ramens. Hector pumped them out like a champ!
-Grace was Back B's and seemed to be keeping up today. It was good to see.
-Despite the sour 'tudes from the guests, the staff stayed upbeat and positive

Any VIP's in?
Kenny was in but I didn't see him until he was leaving.
Tomas the owner of Fonda San Miguel was in with the 9 top

Comps& Void Detail:
Guest Changed Mind for the 50% off Toro episode


R&M needs:
Can we please put the trailer key back in the office when we're done with it? It keeps ending up in the kitchen
86'd items/ need more:
I ordered more hot sake cups for both Daruma and for us to have as back up. There is a half