Friday, January 15, 2016

Friday PM 1.15.16

Written By: Elizabeth

LY Dinner Sales: $7304
Projected Sales : $7410
TY Dinner Sales: $7006
+/- : -4% LY and -$404 PS
Dinner Covers: 236
Avg PPA: $29.69


Weather: 70s during the day, chilly and into the 40s at night.

Special events?: MLK weekend.

Who worked: Johnny, Lindsey, Leary, Naoto, Dusten CL. Jason FR, Taylor SA, Kelly/Cindy Host, Ruthy CT

Flow of Business, Cuts and Ticket Times:
Busy. So. Busy.
We went on a wait by 6pm and didn't come off the wait until 10:30. Had a few 6-top walk ins throughout the night, in addition to the 2 reservations we had. The wait got up to an hour and a half.
No ticket time issues with the kitchen, but all night rolls were consistently taking anywhere from 20 minutes to 30 minutes. No tables had any issue with it, but there were definitely times that we had to "rush" some rolls out due to them being the last plates. For as busy as we were, it was relatively smooth overall. Honestly, I expected to do more sales with more covers for as busy as it was. But after we sat the last table on the waitlist around 10:30, no more tables came in.

Regulars Michael and Ernie were pretty bummed about the fact that all of their favorite items are being taken off the menu. They suggested looking into getting Black Cod (and described what Mushashino does with theirs). They were also taken off guard by the sweet edamame puree on the escolar- which I talked with Take about. See below.

A table left a  baby toy here. I put it in a container next to the lost and found. Baby stuff usually has baby slobber on it. I didn't want to take any chances.

Someone also lost a key with a ring on it that says "home". It's sitting on the desk right now.

Note to all: Edamame Puree for the Escolar is now SWEET. I know there has been some fluctuating between sweet and salty, but now, permanently, until it goes off the menu, it will be sweet. I'm adding it to the shift notes so the staff can tell guests that order it regularly.


Specials:
Hamachi Collar: 1
Salmon Collar: 0
Blue Fin Poke: 8
Farm Salad Spin off: 2
Tsubugai: 3

3 Staff members that stood out (why/how):
-Lindsey was very helpful and made 3 trays of ginger/wasabi set ups during service
-Johnny had big parties all night that were sat nearly back to back and handled them with ease.
-Kelly was very helpful tonight as the gopher at the host stand. She was meeting Taylor at tables with setups and even beating him to tables at times to bus, wipe and set it. She was very efficient with a great attitude.
After her shift I took her aside and asked how she thought the last few days have gone. She told me about the coaching she received from Samara but how she felt that she was under the eye of scrutiny and that every mistake she made was under a microscope. Kind of like the domino effect: She didn't feel like Samara had faith in her to complete the task, and the pressure of being the only host on got her out of her groove. Basically she didn't know what to prioritize. So I told her, if it's just her, her main task is to run the board and seat tables. Everything else is auxiliary. Getting drinks is an after thought at most. She understood that, and wants to do well here. She is willing to take the coaching but I think we just need to remember that everyone is different and responds to our words, actions, and tone of voice differently. Perception is reality.

Any VIP's in?
The McGuires
David, Kumi & Child
Ernie & Michael
Ben
Mieko & Mr.Cooper
Ali Ball
Eric & Vivian

Comps& Void Detail:
bday dessert.
FNF for Ray McGuire
Comp'd 4 zato-ichi for Ali and her family.

R&M needs:
Can we please keep the area near the back of the kitchen/dumpster clean? I spend some money on a junk hauler to take away all the trash from that area in order to keep it free and clear of debris. I put the large roller trashcan behind the fence, along with some broom that was out there.

86'd items/ need more:
I ordered more ramekins and square bowls

2 comments:

  1. I'll try a different approach in coaching Kelly moving forward. Chalking it up to a lack of confidence on her part...so I will be thinking of ways to boost her up. Sorry if she felt like she was under a microscope. I didn't mean to come off as micromanaging or harsh, seemed like she needed the watchful eye because of how many mistakes were being made.

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  2. I totally get it. It's all a learning curve with new employees- including yourself. You're going to have to get use to how the staff learns and grows and the approach they all need. I've been working with these guys for almost 3 years and I still find nuances to it.

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