Thursday 1/14/16

Written By: Samara

LY Lunch Sales: $1915
Projected Sales : $1840
TY Lunch Sales: $1867
+/- : and -3% from LY $27 over PS
Lunch Covers: 121
Avg PPA: $15.43


LY Dinner Sales: $3931
Projected Sales : $4368
TY Dinner Sales: $4898
+/- : +$530 over PS
Dinner Covers: 174
Avg PPA: $28.15


Previous Days Labor: 16%

Previous Days Comps: 5.86%
Controllable Comps: 4.12% ($12 recovery for overcooked yaki, $8.40 kitchen error, and $17.50 guest changed mind)

Weather: high 50's

Special events?:


Who worked: LUNCH- Lindsey, Sophia, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Lindsey, Sophia, Mandy, Sayo, Dusten (CL), Jason (FR), John (SA), Kelly (Host)

Flow of Business, Cuts and Ticket Times: Lunch was steady. The 12pm reso of 8 men all ordered ramen. I forewarned the kitchen. Matt jumped in to help Robin and they both handled the rush really well. Cut Lindsey at 1, Sophia at 1:30, and kept Kate on with Johnny as tables kept trickling in. Johnny was left a $1 tip on his last table with a note on the reciept which read "Please do not rush your tables". They were seated at 1:50 and left at 2:22. Johnny explained to them when they were greeted about what time we close and how last call works but I guess they took it the wrong way. Going forward, tables seated near close should be told by the host AND the server of our last call policy so they don't feel as rushed.

Dinner was also steady and compared to last night, easier to handle the rush. Went on a wait by 7, which fluctuated between 15-20minutes  to 25-35minutes respectively until 9:15. Mostly 2's, 3, and 4's. Not a single large party for the private room. Had a couple of issues out of the gate. Regular couple who sits at the sushi bar with their toddler ordered 2 pieces of Uni and 2 pieces of Sanjuro nigiri. They order Uni frequently and were really unhappy with the quality and flavor. 3rd table in 2 days. Dusten thoroughly explained when he took their order that it wasn't our regular Uni supply. DNL for all 4 pieces. I spoke to Kazu and Take about a way to work out this problem. Until we get our regular supply back next week, we're 86'd Uni Nigiri and Uni Box but will keep running the specialty pieces.

Around 6:30, the sushi bar printer was jammed. Apparently sushi bar took direct orders from a couple servers and I say apparently, because I wasn't informed until 45 minutes later when Mandy and Lindsey were asking where their rolls are. Slightly annoyed that no one thought it would be worth mentioning to me and also confused as to why Lindsey or Mandy didn't bring this to my attention after 20 minutes had past. Rushed the orders and comped 50% for one table who were pretty upset.

After helping Kelly out at the host stand for a good portion of the evening, I finally put my foot down and told her stop making drinks/closing out people. Explained that in these busy situations with one host, she should write down their order, I'll make the drinks, and we can transfer the tab to the table...that seating people and keeping track of the wait was first priority. Even then, she couldn't completely follow directions; writing the wrong table number on a drink order when passing off the tab. She was shaken up by how abrupt I supplied this information. Considering that we just had a talk last night, I really couldn't think of a better way to get the message across.

Cut Sophia at 8:45, Lindsey at 9, Mandy at 9:30. Let Sayo and Dusten close it down since we had a few parties still waiting close to closing time. ...Just like lunch. Wow. Same flow all day.

Specials: Finger Farm Salad *forgot to plugs these in...will do in the AM
Tsubu-gai
Salmon Kama
Hamachi Kama
Kaki Fry

3 Staff members that stood out (why/how): Contest for most helpful at the host stand. Gave Lindsey $15 Kome bucks for her positive attitude and attentiveness.

Kelly. Not going to get into too much detail because I already did last night but here's a quick list of things she needs to consistently work on: tidying the host stand/general clutter, completing her side work, knowing when to ask for help, making sure the sushi cards are wiped down properly, not standing in one place for too long, over overquoting, seating tables/ not leaving a bunch of open tables when we're on a wait. Fin.

Really proud to say John has finally found a proper pace and attention to detail as an SA. FINALLY!!!

Any VIP's in? Robin's family, Joe, Meiko, Kindo, Kayo, the couple who sits at the sushi bar with their toddler, John who owns Switched On

Comps& Void Detail:
-FNF for Robin's husband and father in law
-Employee day off for Joe
-Owner Comp. for Kayo
-DNL 2 Uni and 2 Sanjuro
-50% recovery for 3 rolls. 45 minute ticket time.
-Void Fire Eagle and Asahi Draft. Misring.

R&M needs:

86'd items/ need more: Toro, Fizzy Izzy (can we go over the ordering list ASAP Elizabeth?)