Sunday PM 1/3/16

Written By: Samara

LY Dinner Sales: $3429
Projected Sales : $4455
TY Dinner Sales: $5277
+/- :
Dinner Covers: 169
Avg PPA: 54% over LY and $822 over PS

Weather: 40's and chilly

Special events?:


Who worked: Kate, Mandy, Leary, Ruthy, Dusten (CL), Hiroe (FR), Jason (SA), Miriam & Cindy (Hosts)

Flow of Business, Cuts and Ticket Times: There was a strange energy in the air as I walked up to the building. Kate immediately pulled me aside, with tears in her eyes, and asked if she could be first cut. She's having some serious issues with her live-in boyfriend. This was information I was privy to a while ago but it was nice she felt comfortable confiding in me about. Since there were no doubles (at the time...more on that later), I obliged. Remember this if she seems EXTRA sensitive. It's both  relationship and financial issues she's dealing with. I gave a pep talked and reminded her that work is a great distraction to the stress of our everyday lives.

OK. Now onto the beginning of service...

Nearly full in the first 15 minutes. Clair had one table sat when she pulled me into the office. She was having a full blown panic attack. I spend the next 15 minutes trying to calm her down while Mandy took her one table. She admitted to drinking heavily and being sleep deprived for the last few days. She felt the anxiety coming on well before she arrived to work. After it was apparent she couldn't be consoled, I sent her home. I thought it was better to send her home than have her freak out mid service. Timing could have better. Even a few minutes before service started, so the servers could adjust to being four on. I called her a couple hours later to check on her and reminded her to rest up for her future shifts this week. (She kindly offered to buy the servers drinks after their shift tonight. I wrote down everyone's orders to be rung up when she is back tomorrow.)

It was going to be a difficult task to switch to the lunch seating chart since most of the tables were already sat. I instructed Miriam and Cindy to stop seating tables for 20 minutes until the servers could get their bearings. We were all stressed out at this point. Luckily Ruthy came in to cocktail and I pulled her on the floor as last cut (gave her a Kome shirt) and had Dusten take over the sushi bar. It worked out as best as it could. Teamwork was off the charts tonight. Cindy ended cock tailing most of the night while Miriam manned the host stand solo. Jason was on top of resetting and watering tables. Everyone ran each other's food. Really proud of this group tonight.

Consistent 45-1 hour wait from 6:30-9. Went down to a 25 minute wait until 9:30. I cut Kate at 8:30, Mandy at 8:45, Miriam just after 9, and Leary at 9:45. No long ticket times but certainly had a lot of guests over order and had to void several items under "guest changed mind".

Specials:Tsubu-gai 8
Smoking Sashimi 10
Salmon Kama 2
Hamachi Kama 2

3 Staff members that stood out (why/how):
-Ruthy was a double today and never complained about changing from cocktail to server last minute. I bought her dinner and gave her Kome bucks for being so cooperative in a stressful situation.

-Cindy was great at cock tailing. She could definitely be ready for training soon.

-Kate had an excellent attitude after my pep talk earlier in the shift. I was really proud that she worked through her personal difficulties.

-David, the new dishwasher, was really slow moving. Possibly his headphones are distracting him but he also seemed "under the influence".

Any VIP's in? Not a one.

Comps& Void Detail:
-Void Miso soup. Guest changed mind.
-Void  Kome viche. 86'd
-Void Hon Maguro nigiri. Guest Changed mind.
-Void Apple Pie Spring Rolls. Guest Changed mind.
-$15 Holiday Kome Bucks
-Void Kansai Mule. 86'd gingerbeer.

R&M needs: The dishwasher needs a check up. Glasses are coming out still dirty. Please call Auto Chlor tomorrow.

Bench in the lobby needs to be stabilized.

86'd items/ need more: shishamo, iidako, tako kara age, madai, gingerbeer