Saturday 1.30.16

Written By: Elizabeth

LY Lunch Sales:$3250
Projected Sales : $2934
TY Lunch Sales: $2092
+/- : -36% LY and -$842 PS
Lunch Covers: 132
Avg PPA: $15.85


LY Dinner Sales: $6627
Projected Sales : $6804
TY Dinner Sales: $7704
+/- : +16% LY and +$900 PS
Dinner Covers: 261
Avg PPA: $29.52

For the day: $9796/ -1% LY and +$58 PS
Previous Days Labor: 12%

Previous Days Comps: 3.44%
Controllable Comps: 8.67% due to $4.50 DNL Udon...$18.50 kitchen error from the hair in the kaki fry and the gyoza, and $7.50 from the recovery for the soy spill

Weather: Sunny and in the 70s again. At least that's what I hear.

Special events?: none

Who worked:
Lunch: Lindsey, Sophia, Johnny CL. Kelly host,
Dinner: Lindsey picked up for Leary's lame ankle. Clair, Krystin, Miho, Dusten CL.

Ruthy was a no call no show for 25 minutes of her shift. She called me and told me she just woke up. I told her to stay home and not come in today as punishment. Since this isn't the first time she's done this I would like to suspend her for an entire week. I have already emailed Samara

Flow of Business, Cuts and Ticket Times:
Steady start. Typical Saturday. Had a 6 top at 11:30 and another at noon. Stayed steady throughout the day. Cut Lindsey at 2:15 since she had to be back at 4 for Leary. And it never really picked up after that. It was a good  steady shift for only having 3 on. Thank goodness!!

Had a woman send back her spicy miso because she didn't like it...So I went over just to make sure everything was okay with her Ramen. She said everything was fine, and didn't mind paying for it, but she was trying to be adventurous and try something new, but it just wasn't for her. A complete 180 from what happened yesterday. I talked her through a few menu items and we settled on Kara Age Thai style. She was happy.

Dinner shift was the opposite. We hit the ground running and were on a wait by 5:35. Had three walk in 6-tops throughout the night. Height of the wait was up to an hour again. Went over by 5 minutes on 3 tables. Had a lot of two tops to start then a lot of 4 tops and then the 6s, so that is what pushed the wait. No issues with ticket times or anything of the like. Smooth sailing. Got off the wait around 9:45. I cut down to just Dusten at 10:15 because Miho (last cut) had no tables and it had significantly died down. Dusten got about 2 other tables after that and the night came to a close.

Specials:

3 Staff members that stood out (why/how):
-Sent Jason Clarke home at 8:30. He seemed surprised. He asked why. First, let me start with his attitude as soon as he walked in the door for his shift. Death stare to everyone. Is it me? Does he just hate me? Well he nudged Clair out of the way as she was trying to help him bus B3 (though he was moving at a snails pace) and he pretty much managed to piss off not only the servers one by one, but also the hosts, by dragging his fee to the dirty tables and then at certain times he wouldn't even reset them. Then he would sulk back to the service station. I mean, it was pitiful. The last straw was when a table was leaving and he was standing in front of the party room waiting to bus the table, and as the guests left they looked at him and he just death stared them down. No thank you. No smile. No nothing. Then he went to A6 and proceeded to bus it EVEN SLOWER than he was. Then he got something on his hand and stared at it for a second. Knowing full well we were about to go over the quote time for this specific table we were trying to seat. So that was it. I let him unload his tray and then I told him he was cut. (I just Tarentino'ed that story!) He asked why and I said that his attitude was "piss poor & horribly negative and it was palpable" he was moving "slow as shit" and acted as if he "didn't want to be here, or be a part of the team" He didn't seem to be phased by it. He didn't even clock out, he just grabbed his stuff and exited out the kitchen door. Not without saying some grumbling words to the kitchen, however. This kid is a cancer to the staff and restaurant and I feel that it his goal to "get fired'. He wants to see how much he can get away with before I finally snap. So, here's what I'm asking all managers. On any of his shifts (if he even shows up) if you see any of the aforementioned issues arise, do not hesitate to cut him early. Tonight, after I cut him, the attitude of every staff member rose and the teamwork was unbelievable. Kelly and I were already tag teaming bussing and setting tables even when he was here, so after he left the rest of the staff really pulled together and got shit done! Super Proud.
For the record I would like to document a text exchange between he and I (he initiated) That of which resulted in his termination.

This weekend for me has been a jumping off point. If you don't show up for your shift, you can stay home. If you don't want to work hard during your shift, you can go home.  There are many of us here that work hard and take pride in what we do. It's a career not a job. The Kome train is full speed ahead, so if you're not on board then get out of the way.


Any VIP's in?
Lunch: not a one.
Dinner: Lots of first timers tonight. Only one regular:
Bill Norris (Alamo Drafthouse Bev Director) & wife were in celebrating her birthday. He posted on FB earlier today that he has been really disappointed in the service at some of the Austin restaurants he has been to this week. We chatted after his meal and he said that Kome made up for all of the shitty service he's gotten this week. The whole experience was wonderful. :)


Comps& Void Detail:
FNF for Bill.


R&M needs:
Vent hood cleaning moved to Thursday.
86'd items/ need more: