Written By: Elizabeth
LY Lunch Sales: $2171
Projected Sales : $2337
TY Lunch Sales: $2323
+/- : +7% LY and short a mere $14 PS
Lunch Covers: 139
Avg PPA: $16.71
Previous Days Labor: 19%
Previous Days Comps: 4.9%
Controllable Comps: 2.87%
Weather: Sunny but windy and chilly! 50s
Special events?: None that I am aware of.
Who worked: Sophia, Ruthy, Mandy, Clair CL. Cindy Host, trained Chris. Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
A nice busy lunch. It started slow and gradually built. Nothing out of hand or crazy. Went on a consistant 20-30 minute wait around noon and didn't come off the wait until 1:45. A good amount of 2's and 4's, nothing unusual.
Had our first table at A5 send back her Miso Ramen. She said the broth was too salty and the noodles were too hard and "that would have been fine but the broth wasn't hot enough. If you are going to serve your noodles that al dente then the broth needs to be hot in order to cook them" She gave me a lesson in Ramen. I took it off her check and Sophia said they left happy.
Also had two things happen with two different B1's. One was that on the menu the side shrimp tempura is $5 but it's $5.50 in the computer for some reason. And then the other B1 modified her Bento to have no meatballs sub seaweed salad. Sophia charged her for the Seaweed salad and she got upset because she was never charged for it before.
3 Staff members that stood out (why/how):
-Ruthy did a great job in the back B's this morning. Shes efficient
-Sophia handled her problem tables very well
-And yes I will have to agree that Mandy's attitude is much better. She even, at one point, said to everyone "Great job everyone!"
Any VIP's in?
Ben Gordon
Ish
Friend of Take's (Fukumoto?)
The Tomlinsons Ladies (rene and ...?)
Comps& Void Detail:
Voided a takoyaki guest changed mind
voided kara age, same
R&M needs:
86'd items/ need more:
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