Tuesday 1/26/16

Written By: Samara

LY Lunch Sales: $0
Projected Sales : $1176.50
TY Lunch Sales: $1995
+/- : +$218.50 over PS
Lunch Covers: 104
Avg PPA: $19.18


LY Dinner Sales: $0
Projected Sales : $4640
TY Dinner Sales: $3901
+/- : -$739 under PS
Dinner Covers: 166
Avg PPA: $23.50


Previous Days Labor: 17%

Previous Days Comps: 5.49%
Controllable Comps: 1.5 %

Weather: 50's, overcast, rainy

Special events?:


Who worked: LUNCH-Kate, Krystin, Lindsey, Johnny (CL), Junko (H), John (SA), Taylor (FR)
DINNER- Kate, Krystin, Lindsey training Kelly, Mandy, Clair (CL), Chris and Lizet (H), John (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Steady lunch all around. Never on a wait and tables turned quickly. Restaurant was 90% full up until 1:30. Cut Kate at 1, Krystin at 1:30, and Lindsey at 1:45. Sushi bar was hit pretty hard but Kalynn, Drew, and Dangerfield made a good team and kicked butt. No long ticket times or customer issue. Everyone was very in a pleasant mood.

Ran a PPA contest and Lindsey came out on top with a PPA $21.28. Awarded her an Easy Tiger gift card.

Dinner was really slow until about 7:00 when EVERYONE decided to dine in. The amount of people really overwhelmed both new hosts Lizet and Chris. Chris was a bit like a "deer in headlights", so stayed to guide them with dealing with the list. Future reference: new hosts need to be paired with veteran hosts even after training is over.

Krystin had a table order a Texas surf n turf roll with no cilantro, which had to be remade twice because the sushi bar kept putting the sauce directly on the roll. I reminded the severs to be very specific on tickets with allergies, even to going as far as putting "sauce on side".

Cut Lindsey and Krystin at 9, Kate at 9:30, and Mandy at 9:45.

Specials:Snow Crab 7
Tsubu-gai 0
Sake and Hama Toro Carpaccio 6
Kaki Fry 5
Iidako Kara Age 5
Salmon Kama 1
Hamachi Kama 0

3 Staff members that stood out (why/how): Lindsey gave me a progress report on Kelly's final training shift. She knows the menu well but still needs to work on a more gracious way to approach customers. That will come with time and finessing.

Krystin found out her Grandfather passed away at the beginning of the shift. She powered through the night ad best as she could. I bought her a glass of wine. Poor Krystin.

John. I do think he is overall improving as an SA. With that said, I asked him at the beginning of service to not carry stacked glasses on a tray as it makes balancing more difficult. He obliged. During the height of the rush, Danger pulled me in the office and recounted how John with stacked glasses, spilled water on S4. I went over to do damage control. The woman who was spilled on was super sweet and her boyfriend equally understanding. I offered to buy them a drink but they declined. I caught them on the way out and gave them $10 Kome bucks to seal the deal. I had another talk with John but he gets super defensive when you try to correct his behavior. Maybe it's my approach with him? Or perhaps he's upset with himself? I let him know I'm always ready to jump in if he needs help. I would rather he asks for help then overextending himself and potentially hurting/pissing off customers. Please keep an eye out, other managers.

Any VIP's in? Lauren (messy haired girl)

Comps& Void Detail:
-Birthday Dessert
-Void Ikura, Guest changed mind. Were able to ruse it for another order.
-$15 Kome bucks
-Training meal for Lindsey and Kelly

R&M needs:

86'd items/ need more: