Written By: Cameron Stangel
LY Lunch Sales:$1471
Projected Sales:$1610
TY Lunch Sales:$1535
+/- :Missed projections by $75. Beat LY lunch sales by $64
Lunch Covers: 95
Avg PPA:$16.16
LY Dinner Sales:$3866
Projected Sales:$4478
TY Dinner Sales:$2798
+/- :Missed projections by $1670 ouch. Down from LY dinner by $1068 and 28%..
Dinner Covers:117
Avg PPA:$23.91
Weather:Sunny, High 80s
Any Special events going on?: None that I am aware of
Who worked?:AM: Lindsey, Clair, Kate, Johnny, Mandy (SA), Junko (H), Kaori (FR)
PM: Lindsey, Jason, Kate, Clair, Alex, Ruthy (H), Mandy (SA), Hiroe (FR-TR), Ixchel (FR-tr)
Flow of Business, Cuts and Ticket Times:
AM: This morning stated out pretty slow. No one came in for the first 30 min after opening. We never filled up or even got close, we always had at least 3 open tables at our fullest points. I went 3 on at 12:30, 2 on at 1:15 and 1 on at 1:45. Ticket times were good and consistent throughout the shift.
PM:
Tonight started out slow. We filled up (except sushi bar) by 7:50pm. Our only parties that were on wait tonight were incomplete. There was an incident where 3 people came in and said there was a 4th person coming. Ruthy explained their policy and one of the guys in party was really pushy so I interveened and asked if there was a problem, where he loudly explained how hungry he is and demanded to be sat immediately. I reiterated the policy about incomplete parties and thanked him for understanding our policy, to where he yelled "FUCK THIS (or YOU)!!!!!!!!!!!!!!!!!!!" and turned around and stormed out. I didn't really catch the end of his yelling. The two other members in the party (his dad and his boyfriend I believe) looked incredibly shocked and one went to get him. The dad apologized for his use of words and I told him I am sorry that we save our small restaurant for parties who are complete, but we would be able to sit them as soon as the 4th person comes. After about 3 minutes the dad comes in apologizing and said it is only 3. Ahh, the Kome seating policy loophole. I told him we do not sit incomplete parties, again, and he said its only 3 and they want to sit down. I knew 1000000000% the 4th person was coming but they just lied and said it was 3. Reluctantly, I sit them at B2. Lindsey said they weren't being very friendly to her either. About 15 minutes in a man comes in and walks right past Ruthy (she said he walked in like he owned the place) and walked himself right to B2 to join his party...grrrr. After some edamame and some other appetizers the rude sassy man with the mouth of a sailor came up and appologized saying he didn't mean to be rude, he just has low blood sugar. And that he didn't mean to yell at me. I mean in the end he got his way exactly as he wanted it. He was hungry so he wanted to sit and order immedately, check, he wanted his freiend to come later, check. As soon as everything went his way he decided to appologize. I told him I don't like anyone talking to my staff or myself in the manor he did. He said sorry. I also told him that I explained the policy and this is the exact opposite of what we uphold at Kome, and we would like people to respect the rules we have in place. He stopped listening by this time, but said sorry again and returned to his meal. On the way out his dad came up and apologized for his son's actions. Its very frustration when people just don't care about any of the rules we put into place. Anyways I would have also expected something from someone in their mid 30s but I guess not.
Other than that everything was fine. Slow night but everything ran smoothly. I went 3 on at 8pm with full sections.2 on at 9 and gave Alex everything at 9:20pm. We only got maybe 2 additional tables until close.
Long ticket time on a tori teba, 40 minutes, the ticket got accidentally overlooked while Vince was training Jarred on tempura
Specials?
3 clam special
5 ceveche
3 Staff members that stood out (why/how):
*Alex is a very strong closer and is good at delegating tasks to her co workers without coming off as bossy
*Lindsey only got a short break today but she still came in giving 100%
*Mandy did really good SAing today. She is great at assesing the floor and how to prioritize what she needs to do.
Any VIP's in?
Krystin and her mom
Comps& Void Detail:
tori teba for a long ticket time
void maguro sashimi wasn't made
F&F to B1 this AM old employee/Take friend, has a food truck now
Promo comp for a chirashi lunch for a complete summer punch card
9 comp rolls to training for Joseph on sushi bar to be challenged by
R&M needs?:
*outside lighbulbs are still out
86'd items/ need more?
Tuesday, September 30, 2014
Monday, September 29, 2014
Monday 9/29/14
Written By: Dusten
LY Lunch Sales: 1242
Projected Sales: 1435
TY Lunch Sales: 1568
+/- :up 26% from LY and $133 over projected
Lunch Covers: 93
Avg PPA:16.86
LY Dinner Sales: 3090
Projected Sales: 3555
TY Dinner Sales:3574
+/- :$19 over projected, 16% over LY.
Dinner Covers:122
Avg PPA:29.3
Weather: sunny and warm... so they tell me anyways.
Any Special events going on?:
Who worked?:
AM: Joel, Kate CL, Krystin, Sayo, Amanda training, Hiroe FR, Jason SA and Junko H
PM: Clair, Joel, Miho, Stephanie, Jason CL (he and Stephanie traded), Hiroe FR, Kaori SA and Ruthie H.
Flow of Business, Cuts and Ticket Times: Pretty slow all day. During lunch one koko roll take longer than a table wanted. I guess they'd gotten and eaten all of their other food. The ticket was only a little over 20 minutes. Cut Joel at 12:35, Sayo at 1:15pm and Krystin at 1:35pm.
Specials? Ran a bento competition. Kate won.
3 Staff members that stood out (why/how):
-Mandy did very well training today. She focused mainly on learning the computer and interacting with tables. I think Kate let her wander a little too far off at times. Mandy definitely needs to spend some time learning the sushi menu. I think that will be her biggest obstacle. I made a copy of Alex's nigiri primer. I hope her next training shift isn't with a closer and with someone who has been serving at least a year.
-Krystin had a difficult time with her last table. They bombarded her with question about everything from sourcing to brown rice to MSG allergies. She said they continually interrupted each other to ask her these questions. The MSG was the one to really mess her up. She went to the kitchen and got info overload and maybe some conflicting info. She got really overwhelmed and a little emotional. I talked with her after the shift about finding her center in the midst of such chaos. She did pull it together. I don't really fault her. Those people sucked. For all her effort they left her $7 on $49.
-I'd like Kate to have been a little more involved with Mandy's training. Mandy has strong serving work ethic but needs guidance over the particulars of serving at our place. I reluctantly had KAte train her, only because she was the only one even close to being qualified to train out of anyone that was scheduled.
PM workers were on point. Joel did very well over the course of the day.
Any VIP's in?
Alex and her boyfriend came in for lunch. Several lunch regulars. Steve is the older guy that comes and orders the sashimi lunch always. Ben from Contigo came in with a dude I went to college with, Roberto. Roberto is gonna GM a new place that Ben is opening. I forgot the name. KAte and Mike from Easy Tiger.
Comps& Void Detail:Tonpei DNL, Koko ticket time, 2 b-day desserts, 2 SIN discounts
R&M needs?: Power strip behind the sushi bar went kaput. grabbed the yellow extension cord from the trailer.
86'd items/ need more?
LY Lunch Sales: 1242
Projected Sales: 1435
TY Lunch Sales: 1568
+/- :up 26% from LY and $133 over projected
Lunch Covers: 93
Avg PPA:16.86
LY Dinner Sales: 3090
Projected Sales: 3555
TY Dinner Sales:3574
+/- :$19 over projected, 16% over LY.
Dinner Covers:122
Avg PPA:29.3
Weather: sunny and warm... so they tell me anyways.
Any Special events going on?:
Who worked?:
AM: Joel, Kate CL, Krystin, Sayo, Amanda training, Hiroe FR, Jason SA and Junko H
PM: Clair, Joel, Miho, Stephanie, Jason CL (he and Stephanie traded), Hiroe FR, Kaori SA and Ruthie H.
Flow of Business, Cuts and Ticket Times: Pretty slow all day. During lunch one koko roll take longer than a table wanted. I guess they'd gotten and eaten all of their other food. The ticket was only a little over 20 minutes. Cut Joel at 12:35, Sayo at 1:15pm and Krystin at 1:35pm.
Specials? Ran a bento competition. Kate won.
3 Staff members that stood out (why/how):
-Mandy did very well training today. She focused mainly on learning the computer and interacting with tables. I think Kate let her wander a little too far off at times. Mandy definitely needs to spend some time learning the sushi menu. I think that will be her biggest obstacle. I made a copy of Alex's nigiri primer. I hope her next training shift isn't with a closer and with someone who has been serving at least a year.
-Krystin had a difficult time with her last table. They bombarded her with question about everything from sourcing to brown rice to MSG allergies. She said they continually interrupted each other to ask her these questions. The MSG was the one to really mess her up. She went to the kitchen and got info overload and maybe some conflicting info. She got really overwhelmed and a little emotional. I talked with her after the shift about finding her center in the midst of such chaos. She did pull it together. I don't really fault her. Those people sucked. For all her effort they left her $7 on $49.
-I'd like Kate to have been a little more involved with Mandy's training. Mandy has strong serving work ethic but needs guidance over the particulars of serving at our place. I reluctantly had KAte train her, only because she was the only one even close to being qualified to train out of anyone that was scheduled.
PM workers were on point. Joel did very well over the course of the day.
Any VIP's in?
Alex and her boyfriend came in for lunch. Several lunch regulars. Steve is the older guy that comes and orders the sashimi lunch always. Ben from Contigo came in with a dude I went to college with, Roberto. Roberto is gonna GM a new place that Ben is opening. I forgot the name. KAte and Mike from Easy Tiger.
Comps& Void Detail:Tonpei DNL, Koko ticket time, 2 b-day desserts, 2 SIN discounts
R&M needs?: Power strip behind the sushi bar went kaput. grabbed the yellow extension cord from the trailer.
86'd items/ need more?
Sunday, September 28, 2014
Sunday AM&PM 9.28.14
Written By: Cameron Stangel
LY Lunch Sales:$1926
Projected Sales:$1612
TY Lunch Sales:$1306
+/- :Missed projections by $306. Down $620 and 32% from LY! hmmm maybe we should close for a deep clean for lunch next year
Lunch Covers:79
Avg PPA:$16.53
LY Dinner Sales:$3590
Projected Sales:$3816
TY Dinner Sales:$3840
+/- :Beat projections by $24. Beat LY dinner sales by $250 and 7%
Dinner Covers:145
Avg PPA:$26.48
Weather: Awesome perfect weather! mid 80s
Any Special events going on?: Last day of the Pecan Street Festival, football stuff (...?)
Who worked?:AM:Jason, Kate, Krystin, Stephanie, Jason (SA), Ruthy (H), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
This morning I got a call at 10:45 from Ruthy saying her car won't start and she wont be in for 30 minutes or so and she is getting a cab. I was a little irritated because this is the 2nd time in less than 2 weeks she has been 30 mintues or more later to work. The last time (9/19) she said she over slept and this time there was no excuse either. I recorded both incidences and issued her a late warning probation document along with an additional write up. Going off of the late tacking sheet, if she is late one more time in the next 6 weeks she will be terminated. She signed and understood..Her "probational period" for her last tardiness ended only 10 days prior to 9/19, so technically she was on a clean slate but 2 tardiness in 2 weeks puts her as if she gets one more in 6 weeks she will be terminated.
This morning was very very slow. I usually don't work Sundays so I was prepared for everything. Looking over the projections and the past Sundays I thought we were in for a late pop. We did start out strong with the usual crowd waiting for us to flip the sign and we were a little over 1/2 full. By 1pm we emptied out a lot without more coming in. 40 covers by 1 and up to 57 by 1:45pm. I went 3 on at 1:15pm with less than half the restaurant full. At 1:45pm I went 2 on with Jason and Stephanie. I was a little hesitant because I was thinking those late-afternoon customers would wander in but no one did. I figured if we did get a pop those two could handle it anyways. I cut Jason at 2:45, Stephanie didn't get any additional tables between that time and close.
During this slow time ticket times were normal, except I had to bring back a Bento box before it hit the floor because it was missing both a tamago and sun flower seeds on the Soba Salad. Slow business shouldn't mean we are getting careless or overlooking the execution of the quality of food we serve. If we have extra time we should be triple checking orders to make sure they are perfect, not sloppy. I went back and talked to Daniel and Jarred about it since Jarred was on Bento, he said he forgot. But- that was the only issue I had with food today.
PM:
So.... Diana called in at 5pm, scheduled to host at 5 saying she is 10 minutes late because she was running errands. I told her that isn't an excuse and the in times aren't suggestions, its the schedule. So I documented this as well and gave her a late warning and probation document. When she finally arrived she seemed to look busy but I wasn't hovering around her to make sure she was doing her opening side work, since its expected it should be done. When we opened she never turned the sign or wasn't even paying attention that it was 5:30 even though we had a crowd waiting outside. Joel asked if it was past 5:30 and flipped the sign. On top of that she left the blinds up and it was super sunny and awkward and she said she forgot. I was helping her sit tables when we had a line at 5:30 and I sat A1 and was about to put down the worlds dirtiest menu on the table until I caught it. I asked her if she even wiped them down yet, she said she forgot. A table ordered seaweed salad which we were 86'd on the board and it wasn't marked off and I asked her if she has done the 86 board and she said she forgot.
Ixchel had her first PM foodrunning shift tonight and did great! she was doing AM the last 2 shifts so now she's getting to know the dinner menu better. Hiroe is a great trainer and is letting Ixchel take control while still keeping a watchful eye on her.
Tonight started off really strong. We had a few tables waiting when we first opened. By 6pm we were full (minus 1/2 sushi bar) and on wait. We stayed full and busy until about 7:30 when we started to fizzle out. At 8:20 I went 3 on. I was expecting maybe a later pop but it never happened! I was 2 on by 9pm and 1 on at 9:30. Really strong start to a super super slow night.
Specials?
Bento Box challange selling 6 or more gets Kome$, but no one won. 8 were sold total.
new strawberry cheesecake with thai basil crumble - 4, but 2 were a printer test for me to make sure they got the ticket printed in the back for plating.
Iwashi-4
ceveche-8
3 Staff members that stood out (why/how):
*Hopefully Ruthy and Diana will understand the seriousness of her tardiness and wont be late again.
*Jason, Krystin, and Stephanie are all on doubles today and Sunday doubles can be tough so to keep their hopes high I offered to buy them a drink or one menu item after their shift for their great work.
Any VIP's in?
I mentioned a family that came in yesterday that were visiting from Dallas. They came in again today!! They were super friendly and funny again saying they couldn't stay away and had to get their fix before heading back to Dallas. They said they have to come back next time they visit Austin.
Joseph from the kitchen came in with his Dad. It was his first time for dinner! funny, I sent them zato ichi and iidako, which they loved. Hes ramen so he was laughing that he's never tired most of the dinner items
Comps& Void Detail:
long ticket time tofu steak ~45 min. They already finished eating and this was a girls dinner. They weren't upset, just confused why it took so long. This was when we got our huge pop early on but it still shouldn't have took so long. I took it off the bill.
F&F
Void Soba salad
void midnight sun, wasnt made, misring
void feature dessert, misring to cheesecake dessert
R&M needs?:
The lock on the womens' restroom needs to be looked at I think. It seems to not be locking as easily.
***DUSTEN***Note for tomorrow. The outside lights that face airport are still out. Jason SA and I looked at them tonight and they take regular lightbulbs, can you remember to tell Jason SA to change them in the AM? I don't want him to do it now while they're on because I don't want him to get electrocuted. Arrigato
86'd items/ need more?
LY Lunch Sales:$1926
Projected Sales:$1612
TY Lunch Sales:$1306
+/- :Missed projections by $306. Down $620 and 32% from LY! hmmm maybe we should close for a deep clean for lunch next year
Lunch Covers:79
Avg PPA:$16.53
LY Dinner Sales:$3590
Projected Sales:$3816
TY Dinner Sales:$3840
+/- :Beat projections by $24. Beat LY dinner sales by $250 and 7%
Dinner Covers:145
Avg PPA:$26.48
Weather: Awesome perfect weather! mid 80s
Any Special events going on?: Last day of the Pecan Street Festival, football stuff (...?)
Who worked?:AM:Jason, Kate, Krystin, Stephanie, Jason (SA), Ruthy (H), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
This morning I got a call at 10:45 from Ruthy saying her car won't start and she wont be in for 30 minutes or so and she is getting a cab. I was a little irritated because this is the 2nd time in less than 2 weeks she has been 30 mintues or more later to work. The last time (9/19) she said she over slept and this time there was no excuse either. I recorded both incidences and issued her a late warning probation document along with an additional write up. Going off of the late tacking sheet, if she is late one more time in the next 6 weeks she will be terminated. She signed and understood..Her "probational period" for her last tardiness ended only 10 days prior to 9/19, so technically she was on a clean slate but 2 tardiness in 2 weeks puts her as if she gets one more in 6 weeks she will be terminated.
This morning was very very slow. I usually don't work Sundays so I was prepared for everything. Looking over the projections and the past Sundays I thought we were in for a late pop. We did start out strong with the usual crowd waiting for us to flip the sign and we were a little over 1/2 full. By 1pm we emptied out a lot without more coming in. 40 covers by 1 and up to 57 by 1:45pm. I went 3 on at 1:15pm with less than half the restaurant full. At 1:45pm I went 2 on with Jason and Stephanie. I was a little hesitant because I was thinking those late-afternoon customers would wander in but no one did. I figured if we did get a pop those two could handle it anyways. I cut Jason at 2:45, Stephanie didn't get any additional tables between that time and close.
During this slow time ticket times were normal, except I had to bring back a Bento box before it hit the floor because it was missing both a tamago and sun flower seeds on the Soba Salad. Slow business shouldn't mean we are getting careless or overlooking the execution of the quality of food we serve. If we have extra time we should be triple checking orders to make sure they are perfect, not sloppy. I went back and talked to Daniel and Jarred about it since Jarred was on Bento, he said he forgot. But- that was the only issue I had with food today.
PM:
So.... Diana called in at 5pm, scheduled to host at 5 saying she is 10 minutes late because she was running errands. I told her that isn't an excuse and the in times aren't suggestions, its the schedule. So I documented this as well and gave her a late warning and probation document. When she finally arrived she seemed to look busy but I wasn't hovering around her to make sure she was doing her opening side work, since its expected it should be done. When we opened she never turned the sign or wasn't even paying attention that it was 5:30 even though we had a crowd waiting outside. Joel asked if it was past 5:30 and flipped the sign. On top of that she left the blinds up and it was super sunny and awkward and she said she forgot. I was helping her sit tables when we had a line at 5:30 and I sat A1 and was about to put down the worlds dirtiest menu on the table until I caught it. I asked her if she even wiped them down yet, she said she forgot. A table ordered seaweed salad which we were 86'd on the board and it wasn't marked off and I asked her if she has done the 86 board and she said she forgot.
Ixchel had her first PM foodrunning shift tonight and did great! she was doing AM the last 2 shifts so now she's getting to know the dinner menu better. Hiroe is a great trainer and is letting Ixchel take control while still keeping a watchful eye on her.
Tonight started off really strong. We had a few tables waiting when we first opened. By 6pm we were full (minus 1/2 sushi bar) and on wait. We stayed full and busy until about 7:30 when we started to fizzle out. At 8:20 I went 3 on. I was expecting maybe a later pop but it never happened! I was 2 on by 9pm and 1 on at 9:30. Really strong start to a super super slow night.
Specials?
Bento Box challange selling 6 or more gets Kome$, but no one won. 8 were sold total.
new strawberry cheesecake with thai basil crumble - 4, but 2 were a printer test for me to make sure they got the ticket printed in the back for plating.
Iwashi-4
ceveche-8
3 Staff members that stood out (why/how):
*Hopefully Ruthy and Diana will understand the seriousness of her tardiness and wont be late again.
*Jason, Krystin, and Stephanie are all on doubles today and Sunday doubles can be tough so to keep their hopes high I offered to buy them a drink or one menu item after their shift for their great work.
Any VIP's in?
I mentioned a family that came in yesterday that were visiting from Dallas. They came in again today!! They were super friendly and funny again saying they couldn't stay away and had to get their fix before heading back to Dallas. They said they have to come back next time they visit Austin.
Joseph from the kitchen came in with his Dad. It was his first time for dinner! funny, I sent them zato ichi and iidako, which they loved. Hes ramen so he was laughing that he's never tired most of the dinner items
Comps& Void Detail:
long ticket time tofu steak ~45 min. They already finished eating and this was a girls dinner. They weren't upset, just confused why it took so long. This was when we got our huge pop early on but it still shouldn't have took so long. I took it off the bill.
F&F
Void Soba salad
void midnight sun, wasnt made, misring
void feature dessert, misring to cheesecake dessert
R&M needs?:
The lock on the womens' restroom needs to be looked at I think. It seems to not be locking as easily.
***DUSTEN***Note for tomorrow. The outside lights that face airport are still out. Jason SA and I looked at them tonight and they take regular lightbulbs, can you remember to tell Jason SA to change them in the AM? I don't want him to do it now while they're on because I don't want him to get electrocuted. Arrigato
86'd items/ need more?
Saturday AM&PM 9.27.14
Written By:Cameron Stangel
LY Lunch Sales:$2180
Projected Sales:$2312
TY Lunch Sales:$1934
+/- :Missed projections by $378. Down from LY lunch by $246 and 11%
Lunch Covers:118
Avg PPA:$16.39
LY Dinner Sales:$5751
Projected Sales:$6214
TY Dinner Sales:$6230
+/- :Beat projections by $16! Awesome, super close! Beat LY dinner sales by $479 and 8%
Dinner Covers:231
Avg PPA:$26.97
Weather:high 70's low 80s
Any Special events going on?:Pecan Street Festival, Craft Brewers Festival and UT vs Kansas
Who worked?:AM: Clair, Sayo, Sophia, Johnny, Diana (H), Hiroe (FR-TR), Ixchel (FR-tr) ,Jason (SA)
PM: Alex, Dusten, Jason, Lindsey, Naoto, Krystin (CT), Hiroe (FR), Diana (H), Ruthy (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was sloooooooooow. I think that due to the Pecan street fair and craft brewers festival, it really was apparent in our flow of business. We never went on wait once. We did get our usual pop. Between 12 and 12:15 we went from 3 tables to FULL. After that it was just more people leaving than coming. We had two 5 tops walk in back to back when we were empty so we were able to seat them right away. We never got the party room filled. I went 3 on at 1:30pm, 2 on at 2pm and 1 at 2:45. By 2 we were about half full and only got a few more tables until 3. No last minute customers and everyone was super pleasant today.
-I did receive my first 15% off with Daruma and Sa-Ten receipts. I think Kayo was talking about this guy who was trying to "work the system". He comes in fairly often to Kome, enough to where I can recognize him... Anyways, he came in with his 2 receipts and once looking them over I see he bought a bottle of water from Sa-Ten and a green tea from Daruma.....So not really what we had in mind for the promo at all but he clearly seemed like the type to put up a fight about the fine print of the promo or something. The discount came out to $6. When he purchased the water and green tea it almost equal to $6 so it seems kinda silly, but atleast he went and checked out Sa-Ten and Daruma, maybe next time he will spend more.
PM:Tonight started off really strong. we were full and already on a wait by5:30pm. I exchanged a few emails with the Drako family earlier in the afternoon about them coming in to eat. The party room was already booked but they were happy to be in the back B's. They were completely satisfied with our service and accommodations as usual. At 5:15 I had a 9 top walk in and we fit them at A6 and 7. It was their first time here, they were visiting from Dallas and were so happy with our food and service, said they will defiantly be back the next time they come to Austin. We were on a very steady wait from 5:30 until 9 and then we had a grace period of about 15 minutes until we jumped back on wait untl 10. I went 3 on at 9:45, 2 on at 10:15 and 1 on at 10:30. After 10:15pm we only got 2 new tables until close. Ticket times were great in both BOH and Sushi bar tonight. Early on there were a few higher ticket times on Gyoza but nothing that anyone complained about, and it was quickly recovered after.
There was an incident tonight with A8, Lindsey's table. 3 hefty, or healthy, gentlemen ordered a bunch of nigiri and rolls and kitchen items..clearly going all out. On the sushi card it read 6 (the number 6, not tally marks) Salmon Box. Lindsey went over with the table what the salmon box was and they confirmed this is what they wanted. Even Kazu asked if she was sure its 6, which it was. 3 get dropped first as Kazu finished the other 3 and then they realized their mistake. I guess they somehow thought it was nigiri, maybe? I'm not sure, but they clearly over ordered and didn't mean to get that. They said they would eat the 3, and I went to stop Kazu before he finished the other 3 but they were already made. They paid for 3 and I voided 3 off the bill tha tthey couldn't eat. We used the other 3 for sales prizes later for the staff, which everyone was happy with.
All the customers were great tonight.
Specials?
Civiche-17
Iwashi-8
doughnuts-6
Croquette-
3 Staff members that stood out (why/how):
*A first time guest commented on how friendly and nice our whole staff is! great job
*Diana needs to be a better listener. She tried to take control at the host stand but made poor decisions on where to place people. I told her and Ruthy to switch rolls where Ruthy will plan the floor and delegate to Diana where to sit people, but Diana was a little reluctant to listen and Ruthy was a little to timid and shy to take control which was really frustrating. I cut Diana at 8:45 or 9 and then Ruthy did fine alone.
* Jason did a good job taking care of the Drako family. They had requested him in their email and he was happy to assist them.
Any VIP's in?
joel
Drako Family
Comps& Void Detail:
birthday dessert
F&F Gyu nigiri, F&F to Vince's
employee day off to Joel
10% off birthday promo
void eastsiders wasn't made
void 3 salmon box. Customer thought it was nigiri.
void one magurao sashimi
R&M needs?:
86'd items/ need more?
Another metal chair broke...or is at least on its way out
LY Lunch Sales:$2180
Projected Sales:$2312
TY Lunch Sales:$1934
+/- :Missed projections by $378. Down from LY lunch by $246 and 11%
Lunch Covers:118
Avg PPA:$16.39
LY Dinner Sales:$5751
Projected Sales:$6214
TY Dinner Sales:$6230
+/- :Beat projections by $16! Awesome, super close! Beat LY dinner sales by $479 and 8%
Dinner Covers:231
Avg PPA:$26.97
Weather:high 70's low 80s
Any Special events going on?:Pecan Street Festival, Craft Brewers Festival and UT vs Kansas
Who worked?:AM: Clair, Sayo, Sophia, Johnny, Diana (H), Hiroe (FR-TR), Ixchel (FR-tr) ,Jason (SA)
PM: Alex, Dusten, Jason, Lindsey, Naoto, Krystin (CT), Hiroe (FR), Diana (H), Ruthy (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was sloooooooooow. I think that due to the Pecan street fair and craft brewers festival, it really was apparent in our flow of business. We never went on wait once. We did get our usual pop. Between 12 and 12:15 we went from 3 tables to FULL. After that it was just more people leaving than coming. We had two 5 tops walk in back to back when we were empty so we were able to seat them right away. We never got the party room filled. I went 3 on at 1:30pm, 2 on at 2pm and 1 at 2:45. By 2 we were about half full and only got a few more tables until 3. No last minute customers and everyone was super pleasant today.
-I did receive my first 15% off with Daruma and Sa-Ten receipts. I think Kayo was talking about this guy who was trying to "work the system". He comes in fairly often to Kome, enough to where I can recognize him... Anyways, he came in with his 2 receipts and once looking them over I see he bought a bottle of water from Sa-Ten and a green tea from Daruma.....So not really what we had in mind for the promo at all but he clearly seemed like the type to put up a fight about the fine print of the promo or something. The discount came out to $6. When he purchased the water and green tea it almost equal to $6 so it seems kinda silly, but atleast he went and checked out Sa-Ten and Daruma, maybe next time he will spend more.
PM:Tonight started off really strong. we were full and already on a wait by5:30pm. I exchanged a few emails with the Drako family earlier in the afternoon about them coming in to eat. The party room was already booked but they were happy to be in the back B's. They were completely satisfied with our service and accommodations as usual. At 5:15 I had a 9 top walk in and we fit them at A6 and 7. It was their first time here, they were visiting from Dallas and were so happy with our food and service, said they will defiantly be back the next time they come to Austin. We were on a very steady wait from 5:30 until 9 and then we had a grace period of about 15 minutes until we jumped back on wait untl 10. I went 3 on at 9:45, 2 on at 10:15 and 1 on at 10:30. After 10:15pm we only got 2 new tables until close. Ticket times were great in both BOH and Sushi bar tonight. Early on there were a few higher ticket times on Gyoza but nothing that anyone complained about, and it was quickly recovered after.
There was an incident tonight with A8, Lindsey's table. 3 hefty, or healthy, gentlemen ordered a bunch of nigiri and rolls and kitchen items..clearly going all out. On the sushi card it read 6 (the number 6, not tally marks) Salmon Box. Lindsey went over with the table what the salmon box was and they confirmed this is what they wanted. Even Kazu asked if she was sure its 6, which it was. 3 get dropped first as Kazu finished the other 3 and then they realized their mistake. I guess they somehow thought it was nigiri, maybe? I'm not sure, but they clearly over ordered and didn't mean to get that. They said they would eat the 3, and I went to stop Kazu before he finished the other 3 but they were already made. They paid for 3 and I voided 3 off the bill tha tthey couldn't eat. We used the other 3 for sales prizes later for the staff, which everyone was happy with.
All the customers were great tonight.
Specials?
Civiche-17
Iwashi-8
doughnuts-6
Croquette-
3 Staff members that stood out (why/how):
*A first time guest commented on how friendly and nice our whole staff is! great job
*Diana needs to be a better listener. She tried to take control at the host stand but made poor decisions on where to place people. I told her and Ruthy to switch rolls where Ruthy will plan the floor and delegate to Diana where to sit people, but Diana was a little reluctant to listen and Ruthy was a little to timid and shy to take control which was really frustrating. I cut Diana at 8:45 or 9 and then Ruthy did fine alone.
* Jason did a good job taking care of the Drako family. They had requested him in their email and he was happy to assist them.
Any VIP's in?
joel
Drako Family
Comps& Void Detail:
birthday dessert
F&F Gyu nigiri, F&F to Vince's
employee day off to Joel
10% off birthday promo
void eastsiders wasn't made
void 3 salmon box. Customer thought it was nigiri.
void one magurao sashimi
R&M needs?:
86'd items/ need more?
Another metal chair broke...or is at least on its way out
Saturday, September 27, 2014
Friday AM&PM 9.26.14
Written By: Cameron Stangel
LY Lunch Sales:$2279
Projected Sales:$2360
TY Lunch Sales:$2363
+/- :Beat projections by $3! Up 4% and $84 from LY lunch
Lunch Covers:134
Avg PPA:$17.63
LY Dinner Sales:$7185
Projected Sales:$7318
TY Dinner Sales:$6825
+/- :Missed projections by $493. Down LY dinner by $360
Dinner Covers:231
Avg PPA:$29.55
Weather: Awesome. Mid-high 80's...to a nice cool evening
Any Special events going on?:None
Who worked?:AM: Krystin, Kate, Jason, Lynn, Hiroe (FR-TR), Ixchel (FR-tr), Ruthy (H), Johnathan (SA)
PM:Dusten, Alex, Johnny, Sayo, Sophia, Krystin (H), Diana (H), Kaori (FR), Jason (SA), Lindsey (CT)
Flow of Business, Cuts and Ticket Times:
AM: This morning was a typical Friday lunch. It seems like more people like to go out and splurge on lunch on Fridays, so we stayed pretty full and consistent. I did cut Krystin at 12:30 with a full section and because she was the only one on a double. I went 2 on at 1:15 and just down to Lynn at 1:45. I had an issue with an incomplete party, the joiner was about 10 minutes away and I said we couldn't sit them until they were complete and the gentleman got sassy quick and I told him that if he was complete we still couldn't sit them since we were full at the time and didn't have any tables available. I don't know, after that he was just pretty rude and laughed while I was talking to him and cut me off asking how new I was, since he didn't believe I knew what I was talking about...pretty frustrating, since he was just mad about the table situation I don't think he needed to personally come after me with remarks like that but oh well I just smiled and sat them as soon as they were complete. I assume they left happy since they didn't say anything else.
PM: Tonight started out great. We were full and on wait at 6:15pm and remained on a steady wait until 10:15pm Tonight started with its usual early evening date night crowd, so lots of 2 tops and then as the night progressed we had lots of 3-6 tops. Everyone stayed busy and really steady. I had a reso at 5pm which ended up being 45 minutes late to be complete. I explained to them our policy and had to put them in the back B's since we had another reso right at 7pm. They apologized and understood and had a great dinner in the back B's.
Something strange...Dusten had 2 at S-11&12. Really nice and friendly. Every time anyone went to them they said everything was great, thanked us on the way out and tipped Dusten well....When we went to buss their table, they barely touched their food! a gyoza, yakiniku, fish and chips, and salmon sake practically left whole and untouched. They paid cash so by the time we could have asked if anything was wrong (realizing they were leaving ) they were already gone! Dusten said they were super happy and nice, it was just very odd how they didn't eat anything..
Anyways...the rest of the night was great. Went 3 on at 9:45, 2 on at 10:30. Steady night.
Specials?
Iwashi-7
Ceveche-12
doughnuts-2
3 Staff members that stood out (why/how):
*Sophia was great. She got the 7 top in the back B's after they missed their reso in the party room. They took up most of her section and ended up staying 2+hours but she never complained once. On her down time she helped everyone out. Once that group finally left she did a great job turning the rest of her tables to make up for the lost time.
*Johnny rocked the party room, we even had a 7 top walk in and he was super eager to make sure he was able to help. He was a great team player and had a bunch of positive energy tonight.
*Everyone did great tonight, its refreshing having everyone come in for a Friday night shift where no one was on doubles:):) everyone was fresh faced, well-rested and ready to work!
Any VIP's in?
Comps& Void Detail:
$10 Kome
3 Birthday desserts
misring croquette
void beer works, guest change mind
misring shrimp tempura
void seaweed salad wasn't made
R&M needs?:
sushi bar needs a new toaster oven! The new one broke and we had to use the old back up one.
86'd items/ need more?
Champagne flutes!!! We ran out so many times tonight and not even due to dishwasher, just so many people drinking at once we couldn't keep up...
LY Lunch Sales:$2279
Projected Sales:$2360
TY Lunch Sales:$2363
+/- :Beat projections by $3! Up 4% and $84 from LY lunch
Lunch Covers:134
Avg PPA:$17.63
LY Dinner Sales:$7185
Projected Sales:$7318
TY Dinner Sales:$6825
+/- :Missed projections by $493. Down LY dinner by $360
Dinner Covers:231
Avg PPA:$29.55
Weather: Awesome. Mid-high 80's...to a nice cool evening
Any Special events going on?:None
Who worked?:AM: Krystin, Kate, Jason, Lynn, Hiroe (FR-TR), Ixchel (FR-tr), Ruthy (H), Johnathan (SA)
PM:Dusten, Alex, Johnny, Sayo, Sophia, Krystin (H), Diana (H), Kaori (FR), Jason (SA), Lindsey (CT)
Flow of Business, Cuts and Ticket Times:
AM: This morning was a typical Friday lunch. It seems like more people like to go out and splurge on lunch on Fridays, so we stayed pretty full and consistent. I did cut Krystin at 12:30 with a full section and because she was the only one on a double. I went 2 on at 1:15 and just down to Lynn at 1:45. I had an issue with an incomplete party, the joiner was about 10 minutes away and I said we couldn't sit them until they were complete and the gentleman got sassy quick and I told him that if he was complete we still couldn't sit them since we were full at the time and didn't have any tables available. I don't know, after that he was just pretty rude and laughed while I was talking to him and cut me off asking how new I was, since he didn't believe I knew what I was talking about...pretty frustrating, since he was just mad about the table situation I don't think he needed to personally come after me with remarks like that but oh well I just smiled and sat them as soon as they were complete. I assume they left happy since they didn't say anything else.
PM: Tonight started out great. We were full and on wait at 6:15pm and remained on a steady wait until 10:15pm Tonight started with its usual early evening date night crowd, so lots of 2 tops and then as the night progressed we had lots of 3-6 tops. Everyone stayed busy and really steady. I had a reso at 5pm which ended up being 45 minutes late to be complete. I explained to them our policy and had to put them in the back B's since we had another reso right at 7pm. They apologized and understood and had a great dinner in the back B's.
Something strange...Dusten had 2 at S-11&12. Really nice and friendly. Every time anyone went to them they said everything was great, thanked us on the way out and tipped Dusten well....When we went to buss their table, they barely touched their food! a gyoza, yakiniku, fish and chips, and salmon sake practically left whole and untouched. They paid cash so by the time we could have asked if anything was wrong (realizing they were leaving ) they were already gone! Dusten said they were super happy and nice, it was just very odd how they didn't eat anything..
Anyways...the rest of the night was great. Went 3 on at 9:45, 2 on at 10:30. Steady night.
Specials?
Iwashi-7
Ceveche-12
doughnuts-2
3 Staff members that stood out (why/how):
*Sophia was great. She got the 7 top in the back B's after they missed their reso in the party room. They took up most of her section and ended up staying 2+hours but she never complained once. On her down time she helped everyone out. Once that group finally left she did a great job turning the rest of her tables to make up for the lost time.
*Johnny rocked the party room, we even had a 7 top walk in and he was super eager to make sure he was able to help. He was a great team player and had a bunch of positive energy tonight.
*Everyone did great tonight, its refreshing having everyone come in for a Friday night shift where no one was on doubles:):) everyone was fresh faced, well-rested and ready to work!
Any VIP's in?
Comps& Void Detail:
$10 Kome
3 Birthday desserts
misring croquette
void beer works, guest change mind
misring shrimp tempura
void seaweed salad wasn't made
R&M needs?:
sushi bar needs a new toaster oven! The new one broke and we had to use the old back up one.
86'd items/ need more?
Champagne flutes!!! We ran out so many times tonight and not even due to dishwasher, just so many people drinking at once we couldn't keep up...
Thursday, September 25, 2014
Thursday PM 9.25.14
Written By: Cameron Stangel
LY Dinner Sales:$4173
Projected Sales: $4414
TY Dinner Sales:$3805
+/- :Missed projections by $609. Down from LY dinner by 9% and $368
Dinner Covers:140
Avg PPA:$27.18
Weather: Perfect
Any Special events going on?:None
Who worked?:Joel, Naoto, Kate Lindsey, Dusten, Ixchel (H), Diana (H), Jason (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Cut Ixchel at 7. We were pretty slow this evening. I cut Kate and Naoto at 8:10pm with almost empty sections. We filled up but always had at least 2 tables free the whole time. At 9 we got a little late pop and actually went on wait for about 20 minutes. At 9:30 we were off wait and about 10 minutes after that everyone left at once! We emptied out so fast it was crazy! There were a few last minute tables that came in but nothing too crazy. Overall a pretty mellow night
Specials?
civiche-9
Iwashi-3
Cheese cake-1
3 Staff members that stood out (why/how):
*Joel and Kate switched cuts and Joel did a great job being a team player till the end
*Mandy was SA tonight and did great, shes always really on top of her game. I'm excited to get her serving!!! always super positive and a team player
*Jason was FR tonight and did a great job announcing the dishes to the customers and full hands back to the kitchen each time.
******....and Dusten is a rockstar :)
Any VIP's in?
Comps& Void Detail:
makani
F&F
$20 Kome "recovery"
$10 Kome Dusten for sales goal
R&M needs?:
86'd items/ need more?
More wine and champagne stoppers
R.I.P another metal chair
LY Dinner Sales:$4173
Projected Sales: $4414
TY Dinner Sales:$3805
+/- :Missed projections by $609. Down from LY dinner by 9% and $368
Dinner Covers:140
Avg PPA:$27.18
Weather: Perfect
Any Special events going on?:None
Who worked?:Joel, Naoto, Kate Lindsey, Dusten, Ixchel (H), Diana (H), Jason (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Cut Ixchel at 7. We were pretty slow this evening. I cut Kate and Naoto at 8:10pm with almost empty sections. We filled up but always had at least 2 tables free the whole time. At 9 we got a little late pop and actually went on wait for about 20 minutes. At 9:30 we were off wait and about 10 minutes after that everyone left at once! We emptied out so fast it was crazy! There were a few last minute tables that came in but nothing too crazy. Overall a pretty mellow night
Specials?
civiche-9
Iwashi-3
Cheese cake-1
3 Staff members that stood out (why/how):
*Joel and Kate switched cuts and Joel did a great job being a team player till the end
*Mandy was SA tonight and did great, shes always really on top of her game. I'm excited to get her serving!!! always super positive and a team player
*Jason was FR tonight and did a great job announcing the dishes to the customers and full hands back to the kitchen each time.
******....and Dusten is a rockstar :)
Any VIP's in?
Comps& Void Detail:
makani
F&F
$20 Kome "recovery"
$10 Kome Dusten for sales goal
R&M needs?:
86'd items/ need more?
More wine and champagne stoppers
R.I.P another metal chair
Thursday AM 9.25.14
Written By: Elizabeth
LY Lunch Sales: $1206
Projected Sales: $1331
TY Lunch Sales: $1114
+/- : -8% LY, -$217 PS
Lunch Covers: 78
Avg PPA: $14.28
Weather: low 80's, cool and nice
Any Special events going on?:
Who worked?: Johnny, Sayo, Sophia, Lynn CL. Kaori FR, Jonathan SA, Junko Host
Flow of Business, Cuts and Ticket Times:
Suuuuuper mellow lunch. Never filled up. Got close to full around noon. No long tickets, but the Ramen bowls were extra full today. Noticeably full. The highlight of lunch was S8 choking. And I gave her the Heimlich. And she was saved. It was terrifying. About a week ago at the gym I saw on the news that local businesses were training their staff on CPR and such, and I thought, "that would be great, to get everyone at Kome trained for this" . Now, more than ever, I think it is pertinent that the staff be trained in CPR and the Heimlich. Honestly, after that incident I can't recall too much more about what lunch shift was like. It was slow though. I cut Sophia at 12:30, Sayo was cut at 12:45 as the restaurant continued to clear out and I went down to just Lynn by 1:05 because there was about 4 tables left. Lynn handled the remaining tables with ease.
Specials? Bento at $16 with roll: 7 sold
3 Staff members that stood out (why/how):
Lynn was super helpful in running food and making good use of her downtime while it was slow today
Any VIP's in?
none
Comps& Void Detail:
makani discounts. recovery discount for the lady that choked
voided 1 bento for johnny because the price hadn't been adjusted yet.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1206
Projected Sales: $1331
TY Lunch Sales: $1114
+/- : -8% LY, -$217 PS
Lunch Covers: 78
Avg PPA: $14.28
Weather: low 80's, cool and nice
Any Special events going on?:
Who worked?: Johnny, Sayo, Sophia, Lynn CL. Kaori FR, Jonathan SA, Junko Host
Flow of Business, Cuts and Ticket Times:
Suuuuuper mellow lunch. Never filled up. Got close to full around noon. No long tickets, but the Ramen bowls were extra full today. Noticeably full. The highlight of lunch was S8 choking. And I gave her the Heimlich. And she was saved. It was terrifying. About a week ago at the gym I saw on the news that local businesses were training their staff on CPR and such, and I thought, "that would be great, to get everyone at Kome trained for this" . Now, more than ever, I think it is pertinent that the staff be trained in CPR and the Heimlich. Honestly, after that incident I can't recall too much more about what lunch shift was like. It was slow though. I cut Sophia at 12:30, Sayo was cut at 12:45 as the restaurant continued to clear out and I went down to just Lynn by 1:05 because there was about 4 tables left. Lynn handled the remaining tables with ease.
Specials? Bento at $16 with roll: 7 sold
3 Staff members that stood out (why/how):
Lynn was super helpful in running food and making good use of her downtime while it was slow today
Any VIP's in?
none
Comps& Void Detail:
makani discounts. recovery discount for the lady that choked
voided 1 bento for johnny because the price hadn't been adjusted yet.
R&M needs?:
86'd items/ need more?
Wed AM 9.24.14
Written By: Elizabeth
Oops! Never sent this! Only saved it. From yesterday
LY Lunch Sales: $1492
Projected Sales: $1641
TY Lunch Sales: $1429
+/- : down by 4% and short $212 from proj
Lunch Covers: 90
Avg PPA: $15.88
Weather: Sunny and low 80's Beautiful! Finally!
Any Special events going on?: none the I know of
Who worked?: Lindsey, Sophia, Krystin, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Picked up fairly early around 11:45 people were consistently coming in the door. Filled up but never went on a wait. Had about 3 tables get snippy about the seating policy, one table was downright forceful and rude, and I just conceded and gave them the table instead of continuing to argue with them. Turns out, the guy knew Take from a sushi workshop, so Take sent them a few pieces. They left happy. Another case of hangry people. Other than that the entire shift was smooth sailing. Had a few rolls take upwards of 20 minutes in the beginning of service while Joe was getting into the groove of things, but after that things smoothed out.
Specials?
3 Staff members that stood out (why/how):
*Other than the initial hiccup, Joe is doing really well on the sushi line from our perspective
* Junko always really helpful during her shift.
*Krystin was really helpful in getting things done to help Lynn close, as well as Sophia. Superstars today!
Any VIP's in?
Comps& Void Detail:
FNF for a gal I use to work with at the Highball.
Kome Bucks for sushi "practice" rolls.
R&M needs?:
86'd items/ need more?
Oops! Never sent this! Only saved it. From yesterday
LY Lunch Sales: $1492
Projected Sales: $1641
TY Lunch Sales: $1429
+/- : down by 4% and short $212 from proj
Lunch Covers: 90
Avg PPA: $15.88
Weather: Sunny and low 80's Beautiful! Finally!
Any Special events going on?: none the I know of
Who worked?: Lindsey, Sophia, Krystin, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Picked up fairly early around 11:45 people were consistently coming in the door. Filled up but never went on a wait. Had about 3 tables get snippy about the seating policy, one table was downright forceful and rude, and I just conceded and gave them the table instead of continuing to argue with them. Turns out, the guy knew Take from a sushi workshop, so Take sent them a few pieces. They left happy. Another case of hangry people. Other than that the entire shift was smooth sailing. Had a few rolls take upwards of 20 minutes in the beginning of service while Joe was getting into the groove of things, but after that things smoothed out.
Specials?
3 Staff members that stood out (why/how):
*Other than the initial hiccup, Joe is doing really well on the sushi line from our perspective
* Junko always really helpful during her shift.
*Krystin was really helpful in getting things done to help Lynn close, as well as Sophia. Superstars today!
Any VIP's in?
Comps& Void Detail:
FNF for a gal I use to work with at the Highball.
Kome Bucks for sushi "practice" rolls.
R&M needs?:
86'd items/ need more?
Wednesday, September 24, 2014
Wednesday PM 9/24/14
Written By:Dusten
LY Dinner Sales: 2748
Projected Sales: 3617
TY Dinner Sales: 3360
+/- : -$257 under projected and up 22% over LY
Dinner Covers: 126
Avg PPA: 26.67
Weather: perfect.
Any Special events going on?:
Who worked?: Sayo, Miho, Naoto, Sophia, Stephanie CL, Mandy FR, Kaori SA and Ruthie CL
Flow of Business, Cuts and Ticket Times: pretty slow. We went on a very brief wait maybe around 7:30. I cut Sophia and Sayo at 8:30, Naoto at 8:45 and Miho at 9pm. There was a time tickets from the kitchen approached maybe 20 minutes... nothing big, but I guess the sushi bar qwas much faster than the kitchen at that point and Stephanie became a little uneasy as one of her tables sat with nothing for a little while. Speaking of sitting for a little while... Sophia's A2 sat for 4 hours and 37 minutes. I felt that warranted some Kome bucks.
Specials? Iwashi Kastu, Smoking sashimi, sake toro carpaccio
3 Staff members that stood out (why/how):I had a brief discussion with Mandy about carrying a tray at all times while food running. I saw her carrying dishes from tables constantly on her way back to the kitchen but often making a mess on herself. I told her that despite the informal atmosphere of the restaurant it doesn't hurt to put a little extra shine on customers by offering above-and-beyond, if not over-the-top service to customers with reason of course.
Naoto was very helpful after closing. He showed everyone who didn't know, how to properly clean the Asahi machine.
Sophia, with her table that stayed forever... never complained about it. Everyone else came to her incredulously but she just shrugged it off.
Any VIP's in? Anthony and his still pregnant girlfriend... still. 10 months. Wow. The gay dude couple I wait on frequently at the sushi bar came in tonight. Miho has some regulars that seek her out if she is working.
Comps& Void Detail: Amazingly, there were no mis-rings. No voids. FNF discount to Anthony. $10 Kome bucks to Sophia for putting up with the camping-est campers to ever camp at Camp Kome.
R&M needs?: for whatever reason, excel isn't allowing to put in the tipshare for Kaori tonight, mandy this morning or Jonathan this morning. The page is now 'protected.'
86'd items/ need more?
LY Dinner Sales: 2748
Projected Sales: 3617
TY Dinner Sales: 3360
+/- : -$257 under projected and up 22% over LY
Dinner Covers: 126
Avg PPA: 26.67
Weather: perfect.
Any Special events going on?:
Who worked?: Sayo, Miho, Naoto, Sophia, Stephanie CL, Mandy FR, Kaori SA and Ruthie CL
Flow of Business, Cuts and Ticket Times: pretty slow. We went on a very brief wait maybe around 7:30. I cut Sophia and Sayo at 8:30, Naoto at 8:45 and Miho at 9pm. There was a time tickets from the kitchen approached maybe 20 minutes... nothing big, but I guess the sushi bar qwas much faster than the kitchen at that point and Stephanie became a little uneasy as one of her tables sat with nothing for a little while. Speaking of sitting for a little while... Sophia's A2 sat for 4 hours and 37 minutes. I felt that warranted some Kome bucks.
Specials? Iwashi Kastu, Smoking sashimi, sake toro carpaccio
3 Staff members that stood out (why/how):I had a brief discussion with Mandy about carrying a tray at all times while food running. I saw her carrying dishes from tables constantly on her way back to the kitchen but often making a mess on herself. I told her that despite the informal atmosphere of the restaurant it doesn't hurt to put a little extra shine on customers by offering above-and-beyond, if not over-the-top service to customers with reason of course.
Naoto was very helpful after closing. He showed everyone who didn't know, how to properly clean the Asahi machine.
Sophia, with her table that stayed forever... never complained about it. Everyone else came to her incredulously but she just shrugged it off.
Any VIP's in? Anthony and his still pregnant girlfriend... still. 10 months. Wow. The gay dude couple I wait on frequently at the sushi bar came in tonight. Miho has some regulars that seek her out if she is working.
Comps& Void Detail: Amazingly, there were no mis-rings. No voids. FNF discount to Anthony. $10 Kome bucks to Sophia for putting up with the camping-est campers to ever camp at Camp Kome.
R&M needs?: for whatever reason, excel isn't allowing to put in the tipshare for Kaori tonight, mandy this morning or Jonathan this morning. The page is now 'protected.'
86'd items/ need more?
Tuesday, September 23, 2014
Tuesday 9.23.14
Written By: Elizabeth
LY Lunch Sales: $0 (must have been closed for a deep clean)
Projected Sales: $1507
TY Lunch Sales: $1720
+/- : beat Proj by $213- I was not expecting that high of a PPA.
Lunch Covers: 86
Avg PPA: $20.00
LY Dinner Sales: $3154
Projected Sales: $3863
TY Dinner Sales: $3553
+/- : 13% over LY and short $310 from PS
Dinner Covers:127
Avg PPA: $27.98
For the day we ended 67% over LY and short just $97 PS
Weather: Finally! Almost fall weather- in the 80's today
Any Special events going on?:
Who worked?: Lunch: Johnny, Sayo, Clair, Lindsey CL. Junko Host, Mandy SA, Kaori FR
Dinner: Ladies night!! Sayo, Lindsey, Krystin, Kate, Clair CL> Ruthy host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. I'm not really familiar with the flow of business on Tuesdays, except for what I read in the notes, so I wasn't sure what to expect. But at 12:30 I cut Clair because she only had 2.5 tables, and then at 12:45 I went down to just Johnny and Lindsey. I waited and waited for something, but nothing ever happened, so I cut down to just Lindsey at 1:40. Yes, probably a little too late, but I did cut Junko and Mandy around 1:30.
Dinner: Also not much to say for dinner. Sushi bar was dead all night- it only partially filled once, and we went on a small, 5 minute wait around 8:30. I cut Lindsey at 8:45 and cut down to just Kate & Clair at 9:15, then just Clair at 9:30 when only 1 table came in since 9pm. Really mellow. Had two five tops sit in the party room though, I guess that's the redeeming quality of the night. Last guest came in at 9:50 and sat at Sushi bar. Single dude. I think he comes in a bit. I cut Ruthy and Mandy at 9:15 and 9:30, respectively.
Specials?
Poisson Cru: 3
Fried Anchovies: 1
2 cheesecakes but they were birthday cheesecakes.
3 Staff members that stood out (why/how):
Pretty tame day, let's see here...
*Clair does a good job closing- and staying busy in her downtime during dinner.
* Krystin, always in good spirits despite slow business.
*Ruthy- always in a hurry to leave. Needs to focus on slower shifts.
Any VIP's in?
Lunch: Brent our Fav Brands rep, Kaila our Serendipity rep, Regular lunch dude who has been in everyday since Sunday. I think he wants to fill his lunch punch card. he's almost there!
Dinner: Bill Norris, a friend of mine, but also the Beverage director for Alamo Drafthouse. Also the curley haired lady and her husband who is tall. Dang if i can't remember her name. Gretchen? Saw a few other familiar faces, but with no names :(
Comps& Void Detail:
Lunch: Take was encouraging the staff to order rolls to train Joseph today, so there are some Kome Bucks comps for the rolls, voided 3 aji we were 86'd after open
Dinner: Makani, bday desserts for 2 cheesecakes, FNF for Bill
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $0 (must have been closed for a deep clean)
Projected Sales: $1507
TY Lunch Sales: $1720
+/- : beat Proj by $213- I was not expecting that high of a PPA.
Lunch Covers: 86
Avg PPA: $20.00
LY Dinner Sales: $3154
Projected Sales: $3863
TY Dinner Sales: $3553
+/- : 13% over LY and short $310 from PS
Dinner Covers:127
Avg PPA: $27.98
For the day we ended 67% over LY and short just $97 PS
Weather: Finally! Almost fall weather- in the 80's today
Any Special events going on?:
Who worked?: Lunch: Johnny, Sayo, Clair, Lindsey CL. Junko Host, Mandy SA, Kaori FR
Dinner: Ladies night!! Sayo, Lindsey, Krystin, Kate, Clair CL> Ruthy host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. I'm not really familiar with the flow of business on Tuesdays, except for what I read in the notes, so I wasn't sure what to expect. But at 12:30 I cut Clair because she only had 2.5 tables, and then at 12:45 I went down to just Johnny and Lindsey. I waited and waited for something, but nothing ever happened, so I cut down to just Lindsey at 1:40. Yes, probably a little too late, but I did cut Junko and Mandy around 1:30.
Dinner: Also not much to say for dinner. Sushi bar was dead all night- it only partially filled once, and we went on a small, 5 minute wait around 8:30. I cut Lindsey at 8:45 and cut down to just Kate & Clair at 9:15, then just Clair at 9:30 when only 1 table came in since 9pm. Really mellow. Had two five tops sit in the party room though, I guess that's the redeeming quality of the night. Last guest came in at 9:50 and sat at Sushi bar. Single dude. I think he comes in a bit. I cut Ruthy and Mandy at 9:15 and 9:30, respectively.
Specials?
Poisson Cru: 3
Fried Anchovies: 1
2 cheesecakes but they were birthday cheesecakes.
3 Staff members that stood out (why/how):
Pretty tame day, let's see here...
*Clair does a good job closing- and staying busy in her downtime during dinner.
* Krystin, always in good spirits despite slow business.
*Ruthy- always in a hurry to leave. Needs to focus on slower shifts.
Any VIP's in?
Lunch: Brent our Fav Brands rep, Kaila our Serendipity rep, Regular lunch dude who has been in everyday since Sunday. I think he wants to fill his lunch punch card. he's almost there!
Dinner: Bill Norris, a friend of mine, but also the Beverage director for Alamo Drafthouse. Also the curley haired lady and her husband who is tall. Dang if i can't remember her name. Gretchen? Saw a few other familiar faces, but with no names :(
Comps& Void Detail:
Lunch: Take was encouraging the staff to order rolls to train Joseph today, so there are some Kome Bucks comps for the rolls, voided 3 aji we were 86'd after open
Dinner: Makani, bday desserts for 2 cheesecakes, FNF for Bill
R&M needs?:
86'd items/ need more?
Monday, September 22, 2014
Monday AM/PM 9/22/14
Written By: Dusten
LY Lunch Sales: 1188
Projected Sales: 1466
TY Lunch Sales:1464
+/- :$2 short of projected and up 23% over LY
Lunch Covers:85
Avg PPA: $17.22
LY Dinner Sales: 2252
Projected Sales: 3375
TY Dinner Sales:4124
+/- :up $749 over LY and up 83% over LY
Dinner Covers:158
Avg PPA: $26.10
Weather: warm, partly cloudy with sun, kinda humid
Any Special events going on?: I never know.
Who worked?:
Lunch: Krystin, Sayo, Joel, Kate CL, Junko H, Jason SA, Hiroe FR
Dinner: Krystin, Joel, Kate, Miho, Clair CL, Ruthie H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch felt slow. We got a pop around noon that lasted till just after 1pm. No wait aside from incomplete parties and no fuss about it from anyone. Cut Krystin and Joel around then. Sayo at 1:30. No significant ticket times outside the norm.
Dinner also started very slow. we only had about 4-5 tables by 6:30 but 30 minutes later we were at capacity and on wait. The wait lasted until nearly 9pm. I cut Krystin and Kate then. I cut Joel at 9:15 and then went to just Clair at 9:35pm.
Specials? apple pie gyoza, iwashi katsu
3 Staff members that stood out (why/how): All the doubles today were troopers. Krystin, Joel and Kate never gave me a single problem. Kate on occasion will come to me with a situation I know she is perfectly capable of handling. I think I now understand she just uses me as a sounding-board for her thoughts. She had the party room tonight with one group that was mainly little female human-larvae who I'm told were just precious. Everyone in ear-shot had a good chuckle at their high-pitched singing of happy birthday. Krystin was obviously wiped out by the time she left. She has complained of ongoing back issues but also told me she has a doctor's appointment to address them. Joel is still trucking along as I am typing. If I may add one more person to the list, Kaori did very well tonight. I've never seen a more gracious pre-busser towards our guests. She really cracks me up. And she is only getting faster/more efficient.
Any VIP's in? My friend Sabine came in with some co-workers for lunch. It was her b-day. The little old dude that comes in and orders the sashimi lunch. A couple of other familiar faces. There's one guy that comes in for lunch regularly and usually orders udon. He always requests "no inari" and makes it almost sound like a threat. Today he ordered sushi, a tarantula roll. Anyways I gave him a hearty "thank you sir. have a good afternoon," and didn't even get so much as a sideways glance. At least he enjoys our food, even if not basic human pleasantries.
Rachel and a friend came in for dinner.. The owner of Hausbar Farm came in solo. Sao's sister came in with a friend. There were other familiar faces. One of them told me, "everything was delicious, as always."
Comps& Void Detail: cheesecake for Sabine's b-day. Kate and Krystin both earned $10 kome bucks by selling at least 5 bento boxes.B-day dessert apple pie gyoza. I misrang a moriawase putting in employee orders. there was a poisson cru misring. Kate won another $10 Kome bucks by being the first to beat the sales goal despite having only one party of mainly munchkins. Anothe misring... miso soup.
R&M needs?:
86'd items/ need more?ran out of asahi today. getting more wednesday I'm told.
LY Lunch Sales: 1188
Projected Sales: 1466
TY Lunch Sales:1464
+/- :$2 short of projected and up 23% over LY
Lunch Covers:85
Avg PPA: $17.22
LY Dinner Sales: 2252
Projected Sales: 3375
TY Dinner Sales:4124
+/- :up $749 over LY and up 83% over LY
Dinner Covers:158
Avg PPA: $26.10
Weather: warm, partly cloudy with sun, kinda humid
Any Special events going on?: I never know.
Who worked?:
Lunch: Krystin, Sayo, Joel, Kate CL, Junko H, Jason SA, Hiroe FR
Dinner: Krystin, Joel, Kate, Miho, Clair CL, Ruthie H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch felt slow. We got a pop around noon that lasted till just after 1pm. No wait aside from incomplete parties and no fuss about it from anyone. Cut Krystin and Joel around then. Sayo at 1:30. No significant ticket times outside the norm.
Dinner also started very slow. we only had about 4-5 tables by 6:30 but 30 minutes later we were at capacity and on wait. The wait lasted until nearly 9pm. I cut Krystin and Kate then. I cut Joel at 9:15 and then went to just Clair at 9:35pm.
Specials? apple pie gyoza, iwashi katsu
3 Staff members that stood out (why/how): All the doubles today were troopers. Krystin, Joel and Kate never gave me a single problem. Kate on occasion will come to me with a situation I know she is perfectly capable of handling. I think I now understand she just uses me as a sounding-board for her thoughts. She had the party room tonight with one group that was mainly little female human-larvae who I'm told were just precious. Everyone in ear-shot had a good chuckle at their high-pitched singing of happy birthday. Krystin was obviously wiped out by the time she left. She has complained of ongoing back issues but also told me she has a doctor's appointment to address them. Joel is still trucking along as I am typing. If I may add one more person to the list, Kaori did very well tonight. I've never seen a more gracious pre-busser towards our guests. She really cracks me up. And she is only getting faster/more efficient.
Any VIP's in? My friend Sabine came in with some co-workers for lunch. It was her b-day. The little old dude that comes in and orders the sashimi lunch. A couple of other familiar faces. There's one guy that comes in for lunch regularly and usually orders udon. He always requests "no inari" and makes it almost sound like a threat. Today he ordered sushi, a tarantula roll. Anyways I gave him a hearty "thank you sir. have a good afternoon," and didn't even get so much as a sideways glance. At least he enjoys our food, even if not basic human pleasantries.
Rachel and a friend came in for dinner.. The owner of Hausbar Farm came in solo. Sao's sister came in with a friend. There were other familiar faces. One of them told me, "everything was delicious, as always."
Comps& Void Detail: cheesecake for Sabine's b-day. Kate and Krystin both earned $10 kome bucks by selling at least 5 bento boxes.B-day dessert apple pie gyoza. I misrang a moriawase putting in employee orders. there was a poisson cru misring. Kate won another $10 Kome bucks by being the first to beat the sales goal despite having only one party of mainly munchkins. Anothe misring... miso soup.
R&M needs?:
86'd items/ need more?ran out of asahi today. getting more wednesday I'm told.
Sunday, September 21, 2014
Sunday PM 9/21/14
Written By: Dusten
LY Dinner Sales: 3070
Projected Sales: 3315
TY Dinner Sales:5337
+/- :beat projected by $2022 and over LY 74%... so there.
Dinner Covers: 170
Avg PPA: 31.39
Weather: warm, partly clouded
Any Special events going on?: maybe?
Who worked?: Joel, Sayo, Joel, Krystin, Clair CL, Ixchel H, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times: Good start. We were full by 6:30pm. We kept a short on-and-off wait pace all night. Rolls got backed up a little early on, but no one seemed to be bothered by it. I cut Krystin and Kate at 9pm. Cut Sayo at 9:30pm and Joel at 9:45. There was a woman who came in at the height of dinner wanting to order food to go. Ixchel explained very carefully our policy. The woman, persistent, quickly found the loophole, took at seat at S-1 and proceeded to order $150 worth of sushi... lots of really good nigiri pieces- uni, sake-toro, madai and several botan ebi. It's a shame those things would be fairly sub-par by the time she got them to their destination. I advised Clair to mention our catering tray to her, however she was unable to do so as the woman stayed on her cellphone the entire time, including through the billing process. She left a $20 tip.
Specials?
3 Staff members that stood out (why/how):Clair rocked it on the sushi bar. She was busy and occasionally irritated, but kept her composure and was first to beat the sales goal, earning $10 Kome bucks.
Mandy was very helpful today, bussing tables so they could be reset. Rarely did I see her return to the kitchen without an empty plate from a table.
Kate did a great job with the party room. There were a lot of people in there, they spent a lot of money, they split the check up several different ways and all left happy.
Any VIP's in?Kindo-san, Old John, a Sa-Ten employee came in. I didn't get a chance to meet him, but Clair let me know he was here.
Comps& Void Detail: $10 kome bucks to Clair. 10% emp day off discount to Sa-Ten dude. 3 uni nigiri (86'D) 1x aji nigiri (86'd), a seaweed salad Joel forgot to make, Clair had a table mistake sashimi for maki on the sushi card so, 1x maguro and 1x salmon sashimi. Also there was a maguro sashimi still marked on one of her tables cards.
R&M needs?:we could stand to get more wobble wedges.
86'd items/ need more?300ml bottles of dreamy clouds,
LY Dinner Sales: 3070
Projected Sales: 3315
TY Dinner Sales:5337
+/- :beat projected by $2022 and over LY 74%... so there.
Dinner Covers: 170
Avg PPA: 31.39
Weather: warm, partly clouded
Any Special events going on?: maybe?
Who worked?: Joel, Sayo, Joel, Krystin, Clair CL, Ixchel H, Mandy FR, Jason SA
Flow of Business, Cuts and Ticket Times: Good start. We were full by 6:30pm. We kept a short on-and-off wait pace all night. Rolls got backed up a little early on, but no one seemed to be bothered by it. I cut Krystin and Kate at 9pm. Cut Sayo at 9:30pm and Joel at 9:45. There was a woman who came in at the height of dinner wanting to order food to go. Ixchel explained very carefully our policy. The woman, persistent, quickly found the loophole, took at seat at S-1 and proceeded to order $150 worth of sushi... lots of really good nigiri pieces- uni, sake-toro, madai and several botan ebi. It's a shame those things would be fairly sub-par by the time she got them to their destination. I advised Clair to mention our catering tray to her, however she was unable to do so as the woman stayed on her cellphone the entire time, including through the billing process. She left a $20 tip.
Specials?
3 Staff members that stood out (why/how):Clair rocked it on the sushi bar. She was busy and occasionally irritated, but kept her composure and was first to beat the sales goal, earning $10 Kome bucks.
Mandy was very helpful today, bussing tables so they could be reset. Rarely did I see her return to the kitchen without an empty plate from a table.
Kate did a great job with the party room. There were a lot of people in there, they spent a lot of money, they split the check up several different ways and all left happy.
Any VIP's in?Kindo-san, Old John, a Sa-Ten employee came in. I didn't get a chance to meet him, but Clair let me know he was here.
Comps& Void Detail: $10 kome bucks to Clair. 10% emp day off discount to Sa-Ten dude. 3 uni nigiri (86'D) 1x aji nigiri (86'd), a seaweed salad Joel forgot to make, Clair had a table mistake sashimi for maki on the sushi card so, 1x maguro and 1x salmon sashimi. Also there was a maguro sashimi still marked on one of her tables cards.
R&M needs?:we could stand to get more wobble wedges.
86'd items/ need more?300ml bottles of dreamy clouds,
Saturday AM 9/20/14 recap (sorry for the delay)
Written By: Dusten
LY Lunch Sales: 2810
Projected Sales: 2614
TY Lunch Sales: 2297
+/- :196 pver projected and up 22% over LY
Lunch Covers: 158
Avg PPA:17.78
Weather:sunny, then rainy, then sunny, then overcast... hard to keep up.
Any Special events going on?:talk like a pirate day... or so I was told
Who worked?: Clair, Lindsey, Sayo, Johnny CL, Diana H, Amanda FR, Jason SA
Flow of Business, Cuts and Ticket Times: Steady day, but nothing out of control. Filled up and went on a short wait around 1pm. Cut Sayo at 2pm, Clair at 2:30 and Lindsey not long after. Had only a single mishap with the first two ramens of the day. Guest said the noodles were overcooked and one had a bug in it. I comp'd the ramen with the extra topping and knocked 20% off their bill. They were very understanding when I spoke with them and left happy.
Specials?I think Toshi told me we sold a single bento box. Perhaps this is a job for the table tents?
3 Staff members that stood out (why/how):Writing only from memory I can only say that I remember Johnny and Lindsey for dealing with difficult situations/customers in very different ways. Lindsey was a beacon of due diligence and patience with her ramen incident. Johnny seemed very stressed and flustered frequently. So much of the outcome of one's shift depends on their outlook. You get what you get many times.
Any VIP's in? Karen
Comps& Void Detail: the above mentioned ramen incident. Another guest complained that the shumai "had no flavor" and "should be taken off the menu." Vince mentioned that there isn't any prok in our shumai despite the menu saying otherwise. One Slurp/Sip/Sushi discount.
R&M needs?:It seems the most common, valid complaint that we get on yelp concerns the noise level in the dining room. Perhaps more sound absorbing boards like the ones we have over the A's would help?
86'd items/ need more?
LY Lunch Sales: 2810
Projected Sales: 2614
TY Lunch Sales: 2297
+/- :196 pver projected and up 22% over LY
Lunch Covers: 158
Avg PPA:17.78
Weather:sunny, then rainy, then sunny, then overcast... hard to keep up.
Any Special events going on?:talk like a pirate day... or so I was told
Who worked?: Clair, Lindsey, Sayo, Johnny CL, Diana H, Amanda FR, Jason SA
Flow of Business, Cuts and Ticket Times: Steady day, but nothing out of control. Filled up and went on a short wait around 1pm. Cut Sayo at 2pm, Clair at 2:30 and Lindsey not long after. Had only a single mishap with the first two ramens of the day. Guest said the noodles were overcooked and one had a bug in it. I comp'd the ramen with the extra topping and knocked 20% off their bill. They were very understanding when I spoke with them and left happy.
Specials?I think Toshi told me we sold a single bento box. Perhaps this is a job for the table tents?
3 Staff members that stood out (why/how):Writing only from memory I can only say that I remember Johnny and Lindsey for dealing with difficult situations/customers in very different ways. Lindsey was a beacon of due diligence and patience with her ramen incident. Johnny seemed very stressed and flustered frequently. So much of the outcome of one's shift depends on their outlook. You get what you get many times.
Any VIP's in? Karen
Comps& Void Detail: the above mentioned ramen incident. Another guest complained that the shumai "had no flavor" and "should be taken off the menu." Vince mentioned that there isn't any prok in our shumai despite the menu saying otherwise. One Slurp/Sip/Sushi discount.
R&M needs?:It seems the most common, valid complaint that we get on yelp concerns the noise level in the dining room. Perhaps more sound absorbing boards like the ones we have over the A's would help?
86'd items/ need more?
Sunday AM 9.21.14
Written By: Elizabeth
LY Lunch Sales: $1619
Projected Sales: $2108
TY Lunch Sales: $2129
+/- : $21 over PS and 32% over LY
Lunch Covers: 127
Avg PPA: $16.76
Weather: Sunny and warm/humid
Any Special events going on?: none.
Who worked?: Kate, Krystin, Clair and Alex CL. Ixchel host, Mandy FR, Jason SA
A confrontation occurred early this morning between Mandy and Jarred that was very jarring to Mandy. Around employee meal last call I asked if she wanted anything and she said no, but could she speak to me later. She seemed really shaken up, so I pulled her aside right then and we talked. She said while she was doing her opening duties this morning, folding towels near the rice warmer and microwave, Jarred reached over and grabbed one. Then another. Jokingly she said "Do you need some towels?" at which point she said he snapped at her, using profanities and kind of using the corner she was in to intimidate her. She immediately snapped back and then he returned the comment something about her body and walked away. She immediately felt very uncomfortable and throughout her entire shift she felt very self-conscious. Rightfully so. Everyone needs to be treated with respect, bottom line.
I talked with Daniel after the shift and he said he didn't see it happen. I guess he told Jarred because then Jarred came into the office and told me he apologized- told me a completely different version of the story- saying that she came at HIM aggressively, and that is why he snapped back, that he never used profanity. I told him that they need to talk respectfully to one another and not snap at each other. This is basically like dealing with children at this point. So I don't know now. Just watch the two of them and make sure another confrontation doesn't occur again. Geez
Flow of Business, Cuts and Ticket Times:
The usual Sunday- filled up as we opened but never went on a wait, and sushi bar was never full. We were steady throughout the shift, however, and I didn't make cuts until 2pm when I went down to just 2. We had two walk in 8-tops and also a 12 top reso. Had a few issues with split tickets from the kitchen, mainly because Joseph was flying through the Ramens and got ahead of himself. Also it seems like the Ebi for the teishoku was prepped wrong. Had a guest complaint that it was "wet" and mushy on the inside, and it was. Had Daniel make one for me to look at and it was that way- seems like the batter was messed up in prep maybe? Had to discard the rest of the bag due to quality. So we ended up 86-ing Kara-age early on, and then the ebi. The Kara-age was due to not enough being pulled the night before, as well as an influx of bento boxes in the first hour (we sold 18 of them!) so we had to 86 the bento as well.
The guy who spilled the soy sauce on himself last Sunday and left without eating his meal, came in today. I bought his sushi lunch for him today, as an act of kindness. We didn't say "why" because he was with a lady friend and didn't want to embarrass him, but he did say thank you for you.
The grilled salmon has not been looking good lately. Last night one almost went out until I caught it- it's just looking really brown and thrown around (if that makes any sense)
Sent some emails out about doing trade with some new places. So we should have some employee incentive coming in soon. Also I'm working on the Sake-tober line up and prizes for staff. Should be out this week with more info.
Specials?
3 Staff members that stood out (why/how):
*Ixchel could use a little coaching on remembering to enter tables into the ipad once it starts slowing down. She didn't add 2 tables in towards the end of the shift. Also to be reminded to pull extra settings if the party doesn't need all of them
*Joseph was pumping out the Ramens today. I think he did a good job. But that's my inexperienced FOH speaking.
*Toshi made a really cute mini-sushi lunch with the help of Andrew. It was cute and helped boost morale towards the end of the busy shift. It's the little things...no pun intended.
Any VIP's in?
Steven (previously of Contigo. He's a free agent now) And Ania, bartender at Drink.Well.
Comps& Void Detail:
Recovery Sushi lunch
Guest DNL for the Ebi Fry (due to kitchen error)
Gyoza due to runner error (Mandy ran it to A8 even though S3 was first, and they were getting ready to leave)
Makani
FNF to Steven and Ania (Contigo/Drink.Well)
R&M needs?:
The Saturday AM daily duty was not done yesterday. They are listed on the manager checklists ans shift notes for a reason. If we can not get the staff to execute the daily duties on a regular basis we will have to start doing deep cleanings more often, and they will be at night, since we can not close the restaurant. I am sure the staff (including the FOH managers) do not want to spend their night deep cleaning the restaurant, so please let's make sure the staff is accountable for the daily duties. I will be keeping an eye on them throughout the next few weeks and if I do not see it getting done I will schedule a PM deep clean.
86'd items/ need more?
LY Lunch Sales: $1619
Projected Sales: $2108
TY Lunch Sales: $2129
+/- : $21 over PS and 32% over LY
Lunch Covers: 127
Avg PPA: $16.76
Weather: Sunny and warm/humid
Any Special events going on?: none.
Who worked?: Kate, Krystin, Clair and Alex CL. Ixchel host, Mandy FR, Jason SA
A confrontation occurred early this morning between Mandy and Jarred that was very jarring to Mandy. Around employee meal last call I asked if she wanted anything and she said no, but could she speak to me later. She seemed really shaken up, so I pulled her aside right then and we talked. She said while she was doing her opening duties this morning, folding towels near the rice warmer and microwave, Jarred reached over and grabbed one. Then another. Jokingly she said "Do you need some towels?" at which point she said he snapped at her, using profanities and kind of using the corner she was in to intimidate her. She immediately snapped back and then he returned the comment something about her body and walked away. She immediately felt very uncomfortable and throughout her entire shift she felt very self-conscious. Rightfully so. Everyone needs to be treated with respect, bottom line.
I talked with Daniel after the shift and he said he didn't see it happen. I guess he told Jarred because then Jarred came into the office and told me he apologized- told me a completely different version of the story- saying that she came at HIM aggressively, and that is why he snapped back, that he never used profanity. I told him that they need to talk respectfully to one another and not snap at each other. This is basically like dealing with children at this point. So I don't know now. Just watch the two of them and make sure another confrontation doesn't occur again. Geez
Flow of Business, Cuts and Ticket Times:
The usual Sunday- filled up as we opened but never went on a wait, and sushi bar was never full. We were steady throughout the shift, however, and I didn't make cuts until 2pm when I went down to just 2. We had two walk in 8-tops and also a 12 top reso. Had a few issues with split tickets from the kitchen, mainly because Joseph was flying through the Ramens and got ahead of himself. Also it seems like the Ebi for the teishoku was prepped wrong. Had a guest complaint that it was "wet" and mushy on the inside, and it was. Had Daniel make one for me to look at and it was that way- seems like the batter was messed up in prep maybe? Had to discard the rest of the bag due to quality. So we ended up 86-ing Kara-age early on, and then the ebi. The Kara-age was due to not enough being pulled the night before, as well as an influx of bento boxes in the first hour (we sold 18 of them!) so we had to 86 the bento as well.
The guy who spilled the soy sauce on himself last Sunday and left without eating his meal, came in today. I bought his sushi lunch for him today, as an act of kindness. We didn't say "why" because he was with a lady friend and didn't want to embarrass him, but he did say thank you for you.
The grilled salmon has not been looking good lately. Last night one almost went out until I caught it- it's just looking really brown and thrown around (if that makes any sense)
Sent some emails out about doing trade with some new places. So we should have some employee incentive coming in soon. Also I'm working on the Sake-tober line up and prizes for staff. Should be out this week with more info.
Specials?
3 Staff members that stood out (why/how):
*Ixchel could use a little coaching on remembering to enter tables into the ipad once it starts slowing down. She didn't add 2 tables in towards the end of the shift. Also to be reminded to pull extra settings if the party doesn't need all of them
*Joseph was pumping out the Ramens today. I think he did a good job. But that's my inexperienced FOH speaking.
*Toshi made a really cute mini-sushi lunch with the help of Andrew. It was cute and helped boost morale towards the end of the busy shift. It's the little things...no pun intended.
Any VIP's in?
Steven (previously of Contigo. He's a free agent now) And Ania, bartender at Drink.Well.
Comps& Void Detail:
Recovery Sushi lunch
Guest DNL for the Ebi Fry (due to kitchen error)
Gyoza due to runner error (Mandy ran it to A8 even though S3 was first, and they were getting ready to leave)
Makani
FNF to Steven and Ania (Contigo/Drink.Well)
R&M needs?:
The Saturday AM daily duty was not done yesterday. They are listed on the manager checklists ans shift notes for a reason. If we can not get the staff to execute the daily duties on a regular basis we will have to start doing deep cleanings more often, and they will be at night, since we can not close the restaurant. I am sure the staff (including the FOH managers) do not want to spend their night deep cleaning the restaurant, so please let's make sure the staff is accountable for the daily duties. I will be keeping an eye on them throughout the next few weeks and if I do not see it getting done I will schedule a PM deep clean.
86'd items/ need more?
Saturday, September 20, 2014
Saturday PM 9.20.14
Written By: Elizabeth
LY Lunch Sales: $2297
Projected Sales: $2614
TY Lunch Sales: $2810
+/- : beat LY by 22% and proj by $196
Lunch Covers: 158
Avg PPA: $17.78
LY Dinner Sales: $6307
Projected Sales: $6817
TY Dinner Sales: $6084
+/- : short projected by $733 and LY by -4%
Dinner Covers: 217
Avg PPA: $28.04
Weather: hot and muggy/ afternoon drizzle
Any Special events going on?: none
Who worked?: Lindsey, Alex, Naoto, Miho, Dusten CL> Diana/ Ixchel Host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Dusten, can you please add the AM notes.
Also, another random tid-bit: Anyone know where this case of Cafe Du Mont came from?
Dinner service started strong- very different than last night. We were on a wait by 6pm. Had a walk in 9 top, and 6 top both around the same time, which threw a kink in the wheel but we worked it out. It was a little stressful with the new hosts at the helm, so I stayed nearby to tackle any problems. The ice machine struggled to get us into dinner shift. I ordered ice around 4:30 and he didn't arrive until 7pm- so I had to send Jason out to grab $8.50 worth of ice during the interim. Tables came and went in a very nonrhythmic way tonight. There was just no telling how long they were going to sit. A1 sat for 2.5 hours. B4 also sat for about 2 hours. It was just a tricky night for table turning. However we only underquoted a few parties that were understanding. We did, however, miss one guy altogether. I don't know what happened, but his name was Blake and it wasn't anywhere on the list. Luckily I had 2 spots at the sushi bar open up and he was able to sit. At first they were a little upset that they couldn't sit at a table, but I brought them out 2 miso soups, and apologized profusely. They ended up having a great meal and leaving happy.
We were off a wait by 9:15 which was strange, and it started to really die down. At 9:45 I went 2 on with Dusten and Miho. I think 3 or 4 more tables came in after that and that was it.
I cut Diana around 9pm. She said she wasn't feeling well.
"I'll be happy to box this up for you" Should be the correct reaction to the following situation: Alex's A2 ordered 2 crunchy dynamites and one trio roll. When the tray came out, they started eating, then flagged down Alex to tell her that they over ordered and no longer wanted the second roll that was sitting on their plate. She said she could box it up for them if they wanted, and they rejected it and said that "no, we don't want it anymore". This happens at least once a week. Should we make sure the servers are saying a firm "I'll be happy to box it up for you". They ordered it. It's on the table. How can they reject it and then refuse to pay for something they ordered? Anyone have any solutions other than this? Should we just keep comping it? I need some feedback
Had another incident tonight occur with another one of Alex's tables, towards the end of the night- A5. Had 4 hama-toro marked on their menu but then when it came out they said they didn't order it, that it was already marked on the menu. When Alex told them they had to keep it, since they ordered it, they asked for me. When I explained to them that if they saw it was already marked on the menu, and kept it on the menu, the server can only assume you ordered it. However, the speaker of the table found the one thing Alex DID miss, and that was reading the card back to them. Alex did NOT read the card back to them after they ordered from it. I told them, that they were correct and I will promptly remove them from their check. I also managed to knock a Kirin bottle on the floor off their table while I was trying to walk away and made them all laugh. I made a few jokes on my way out and smoothed things over. They left happy too.
Specials?
Apple Pie Gyoza: 3 sold
Yuzu Cheesecake 5 sold
Poisson Cru 11 sold
3 Staff members that stood out (why/how):
*Diana- I talked with her after her shift tonight. All throughout her shift she was sluggish, lacked personality, and looked overall frumpy. I told her for her next shift I want to see her dressing in a more professional manner, being more personable at the host stand, and doing more with her downtime. So please keep coaching her on those points.
* Ixchel took control of the host stand tonight. I would like to see her communicate a little more with the guests and being a little less blunt about things, and cushion her answer a little more. Just needs a little finessing.
*Naoto was a great team player tonight. He was putting away glass racks pretty regularly and even helped out organizing the dish pit when those guys got behind.
Any VIP's in? Neal, Roger Fung, Moto
Comps& Void Detail:
Misring from Miho: Yakiniku meant to be a yakitori
Guest changed minds: Crunchy dynamite and 4 hama toro from Alex
Buzztable promo edamames
FNF for Moto and Roger
Recovery: 2 edamames for a 6-top that waited 20 minutes over their quote time.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2297
Projected Sales: $2614
TY Lunch Sales: $2810
+/- : beat LY by 22% and proj by $196
Lunch Covers: 158
Avg PPA: $17.78
LY Dinner Sales: $6307
Projected Sales: $6817
TY Dinner Sales: $6084
+/- : short projected by $733 and LY by -4%
Dinner Covers: 217
Avg PPA: $28.04
Weather: hot and muggy/ afternoon drizzle
Any Special events going on?: none
Who worked?: Lindsey, Alex, Naoto, Miho, Dusten CL> Diana/ Ixchel Host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Dusten, can you please add the AM notes.
Also, another random tid-bit: Anyone know where this case of Cafe Du Mont came from?
Dinner service started strong- very different than last night. We were on a wait by 6pm. Had a walk in 9 top, and 6 top both around the same time, which threw a kink in the wheel but we worked it out. It was a little stressful with the new hosts at the helm, so I stayed nearby to tackle any problems. The ice machine struggled to get us into dinner shift. I ordered ice around 4:30 and he didn't arrive until 7pm- so I had to send Jason out to grab $8.50 worth of ice during the interim. Tables came and went in a very nonrhythmic way tonight. There was just no telling how long they were going to sit. A1 sat for 2.5 hours. B4 also sat for about 2 hours. It was just a tricky night for table turning. However we only underquoted a few parties that were understanding. We did, however, miss one guy altogether. I don't know what happened, but his name was Blake and it wasn't anywhere on the list. Luckily I had 2 spots at the sushi bar open up and he was able to sit. At first they were a little upset that they couldn't sit at a table, but I brought them out 2 miso soups, and apologized profusely. They ended up having a great meal and leaving happy.
We were off a wait by 9:15 which was strange, and it started to really die down. At 9:45 I went 2 on with Dusten and Miho. I think 3 or 4 more tables came in after that and that was it.
I cut Diana around 9pm. She said she wasn't feeling well.
"I'll be happy to box this up for you" Should be the correct reaction to the following situation: Alex's A2 ordered 2 crunchy dynamites and one trio roll. When the tray came out, they started eating, then flagged down Alex to tell her that they over ordered and no longer wanted the second roll that was sitting on their plate. She said she could box it up for them if they wanted, and they rejected it and said that "no, we don't want it anymore". This happens at least once a week. Should we make sure the servers are saying a firm "I'll be happy to box it up for you". They ordered it. It's on the table. How can they reject it and then refuse to pay for something they ordered? Anyone have any solutions other than this? Should we just keep comping it? I need some feedback
Had another incident tonight occur with another one of Alex's tables, towards the end of the night- A5. Had 4 hama-toro marked on their menu but then when it came out they said they didn't order it, that it was already marked on the menu. When Alex told them they had to keep it, since they ordered it, they asked for me. When I explained to them that if they saw it was already marked on the menu, and kept it on the menu, the server can only assume you ordered it. However, the speaker of the table found the one thing Alex DID miss, and that was reading the card back to them. Alex did NOT read the card back to them after they ordered from it. I told them, that they were correct and I will promptly remove them from their check. I also managed to knock a Kirin bottle on the floor off their table while I was trying to walk away and made them all laugh. I made a few jokes on my way out and smoothed things over. They left happy too.
Specials?
Apple Pie Gyoza: 3 sold
Yuzu Cheesecake 5 sold
Poisson Cru 11 sold
3 Staff members that stood out (why/how):
*Diana- I talked with her after her shift tonight. All throughout her shift she was sluggish, lacked personality, and looked overall frumpy. I told her for her next shift I want to see her dressing in a more professional manner, being more personable at the host stand, and doing more with her downtime. So please keep coaching her on those points.
* Ixchel took control of the host stand tonight. I would like to see her communicate a little more with the guests and being a little less blunt about things, and cushion her answer a little more. Just needs a little finessing.
*Naoto was a great team player tonight. He was putting away glass racks pretty regularly and even helped out organizing the dish pit when those guys got behind.
Any VIP's in? Neal, Roger Fung, Moto
Comps& Void Detail:
Misring from Miho: Yakiniku meant to be a yakitori
Guest changed minds: Crunchy dynamite and 4 hama toro from Alex
Buzztable promo edamames
FNF for Moto and Roger
Recovery: 2 edamames for a 6-top that waited 20 minutes over their quote time.
R&M needs?:
86'd items/ need more?
Friday PM 9.19.14
Written By: Elizabeth
LY Dinner Sales: $5883
Projected Sales: $6182
TY Dinner Sales: $6779
+/- : +15% over LY and $597 over Proj
Dinner Covers: 228
Avg PPA: $29.73
For the day we beat LY by 17% and projected by $542!
Weather: Overcast then a little sun, muggy.
Any Special events going on?: none
Who worked?: Joel, Sayo,, Johnny, Alex, Dusten CL> Mandy/Diana CL, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Took a little while to get a good business in here tonight. Finally filled up around 7:15 and went on a wait. There were a lot of 2-tops in tonight. Nearly the majority of our waitlist was 2-tops actually. Had 2 resos on the books that were on time and timely throughout the evening. Had a walk in 6-top and walk in 8-top. No one waited more than 45 minutes. Ticket times were good, with the exception of a derailment of some rolls that occurred around 9:15- Johnny had a ticket with a sunshine, crunchy dynamite and rock-n-roll on it, but Kazu made a sunshine, crunchy dynamite and an austin roll. Johnny presented it to his table, but luckily they noticed the mistake and sent it back. Kazu made the right rolls. Then during that same period I think Dusten's S4 ticket got lost, it was for a Sunshine, Crunchy Dynamite and a Superfly roll. So S4 ended up waiting about 45 minutes for their rolls. I bought them a carafe of hot sake and they were fine.
Another little hiccup came right towards close. after 10pm it was employee meal last call, so the kitchen got a lot of employee tickets, but then also got hit pretty hard on the fry station, resulting in a 20 minute iwashi nanban and 25 minute donut. Not horrible and on one was upset, but just stating the facts.
Cuts didn't happen until 10pm since we were on a wait until then. As soon as we got off the wait I cut Mandy, and went down to just Joel and Dusten. The only new table that came in was A8 and it was for Joel
Got our first Sip, Slurp, Sushi receipts. FYI: we have extended this promo throughout the month of Oct
Also, another cross promo that we are doing right now: Kayo has made flyers to hand out at check drop. Her staff at Sa-Ten will be hanging on to all redeemed coupons. The staff here will be writing their employee number on the back of them when they hand them out. Whoever gets the most redeemed wins $50 to Parkside!! Encourage the staff please.
Specials?
Apple Pie Gyoza
Donuts
Iwashi Nanban
3 Staff members that stood out (why/how):
Everyone did a great job of teamwork tonight
*Johnny did a great job of running sidework throughout the shift, helping unload glass racks, etc.
*Sayo was helping to bus her own tables when she had downtime, in order to turn them faster
*Despite their newness, Mandy and Diana worked really well together. They're still both very new and throwing them into a Friday night could have been bad, but it wasn't! Mandy really owns the host stand and Diana was the gopher tonight and was doing well- needs a little direction.
Any VIP's in?
The Westlakes (Amy & husband), Randsom and David
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $5883
Projected Sales: $6182
TY Dinner Sales: $6779
+/- : +15% over LY and $597 over Proj
Dinner Covers: 228
Avg PPA: $29.73
For the day we beat LY by 17% and projected by $542!
Weather: Overcast then a little sun, muggy.
Any Special events going on?: none
Who worked?: Joel, Sayo,, Johnny, Alex, Dusten CL> Mandy/Diana CL, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Took a little while to get a good business in here tonight. Finally filled up around 7:15 and went on a wait. There were a lot of 2-tops in tonight. Nearly the majority of our waitlist was 2-tops actually. Had 2 resos on the books that were on time and timely throughout the evening. Had a walk in 6-top and walk in 8-top. No one waited more than 45 minutes. Ticket times were good, with the exception of a derailment of some rolls that occurred around 9:15- Johnny had a ticket with a sunshine, crunchy dynamite and rock-n-roll on it, but Kazu made a sunshine, crunchy dynamite and an austin roll. Johnny presented it to his table, but luckily they noticed the mistake and sent it back. Kazu made the right rolls. Then during that same period I think Dusten's S4 ticket got lost, it was for a Sunshine, Crunchy Dynamite and a Superfly roll. So S4 ended up waiting about 45 minutes for their rolls. I bought them a carafe of hot sake and they were fine.
Another little hiccup came right towards close. after 10pm it was employee meal last call, so the kitchen got a lot of employee tickets, but then also got hit pretty hard on the fry station, resulting in a 20 minute iwashi nanban and 25 minute donut. Not horrible and on one was upset, but just stating the facts.
Cuts didn't happen until 10pm since we were on a wait until then. As soon as we got off the wait I cut Mandy, and went down to just Joel and Dusten. The only new table that came in was A8 and it was for Joel
Got our first Sip, Slurp, Sushi receipts. FYI: we have extended this promo throughout the month of Oct
Also, another cross promo that we are doing right now: Kayo has made flyers to hand out at check drop. Her staff at Sa-Ten will be hanging on to all redeemed coupons. The staff here will be writing their employee number on the back of them when they hand them out. Whoever gets the most redeemed wins $50 to Parkside!! Encourage the staff please.
Specials?
Apple Pie Gyoza
Donuts
Iwashi Nanban
3 Staff members that stood out (why/how):
Everyone did a great job of teamwork tonight
*Johnny did a great job of running sidework throughout the shift, helping unload glass racks, etc.
*Sayo was helping to bus her own tables when she had downtime, in order to turn them faster
*Despite their newness, Mandy and Diana worked really well together. They're still both very new and throwing them into a Friday night could have been bad, but it wasn't! Mandy really owns the host stand and Diana was the gopher tonight and was doing well- needs a little direction.
Any VIP's in?
The Westlakes (Amy & husband), Randsom and David
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
Friday, September 19, 2014
Friday AM 9.19.14
Written By: Cameron Stangel
LY Lunch Sales: $1797
Projected Sales: $2241
TY Lunch Sales: $2186
+/- :Missed projections by $55. Beat LY by $389
Lunch Covers: 120
Avg PPA:$18.22
Weather: Muggy and overcast
Any Special events going on?: None that I am aware of
Who worked?: Alex, Kate, Krystin, Lynn, Ruthy (H), Johnathan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today we started out with a 7 top walk in and we put them right into the party room since there were no resos. We then filled up quickly and went on wait from 12:15 until 1:10. I had a 6 top of women come in incomplete and we were putting then at B6and B7. 5 were present and wanted to be sat. I explained the policy and they said the other person was coming in an hour but they would order food for her. I told them that is not how our policy works and we can only sit complete parties..They talked it over and said they were 5, not 6. I explained that this means a different table size and only 5 people can fit, no more..so if their friend showed up there is no way she can sit with them. They said they were 5. Ok so I put them on A6 and capped the end. The restaurant filled up. A women comes saying she was meeting her friends and I said that that ground of people said they were only 5 and there is no room at the table since we do not sit incomplete parties and they claimed to be complete. They didnt't understand why they couldn't put 2 chairs at the end of the table and I explained how it was dangerous and against health/safety compliance laws where it is blocking the very narrow passage ways we have. They kept saying they were going to switch around their tables so she could sit (all other tables were being used). I told the joiner she could have a seat for 1 at the sushi bar and she said declined and said she will just stand in the isle and chat with her friends and now she didn't need to eat...I explained how that wouldn't work either (safety etc) and she didn't understand and her friends just kept wanting to pull another chair and have 2 chairs capping the same side of A6. They already ordered but I said if they wanted to wait for a 6 top they could it would be about 20 minutes, they other person left and they seemed upset. I explained if they said a party of 6 they would have gotten their table for 6, but they said 5 and they got a table for 5. They weren't very polity to either Ruthy or myself after I explained this many times about the size of our restaurant, our seating/company policy or safety and they didn't understand. I just recieved a phonecall from this party looking for manager and they asked if I was the one earlier and I said yes and if they had a good lunch/issues/comments/concerns. They said no asking for (elizabeth's) email. I asked if this was regarding our company seating policy, thy said no so I thanked them for understanding earlier and sorry for the confusion about them and their 6th person. They insisted on the email (so sorry in advance) and I asked again if it was regarding the seating policy and they said something else and I said I am the service manager and can help them and they said no... so I'm not too sure peobably about the seating policy.
Specials?
Bento
3 Staff members that stood out (why/how):
*contest to have 6+ Bentos got $10 Kate went above and beyond selling 11
*Lynn is great, needs no direction
*Johnathan is getting his timing down with bussing/water/prebusssing
Any VIP's in?
Comps& Void Detail:
void ginger beer
birthday dessert
our first complete summer punch card!!!x2!
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1797
Projected Sales: $2241
TY Lunch Sales: $2186
+/- :Missed projections by $55. Beat LY by $389
Lunch Covers: 120
Avg PPA:$18.22
Weather: Muggy and overcast
Any Special events going on?: None that I am aware of
Who worked?: Alex, Kate, Krystin, Lynn, Ruthy (H), Johnathan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today we started out with a 7 top walk in and we put them right into the party room since there were no resos. We then filled up quickly and went on wait from 12:15 until 1:10. I had a 6 top of women come in incomplete and we were putting then at B6and B7. 5 were present and wanted to be sat. I explained the policy and they said the other person was coming in an hour but they would order food for her. I told them that is not how our policy works and we can only sit complete parties..They talked it over and said they were 5, not 6. I explained that this means a different table size and only 5 people can fit, no more..so if their friend showed up there is no way she can sit with them. They said they were 5. Ok so I put them on A6 and capped the end. The restaurant filled up. A women comes saying she was meeting her friends and I said that that ground of people said they were only 5 and there is no room at the table since we do not sit incomplete parties and they claimed to be complete. They didnt't understand why they couldn't put 2 chairs at the end of the table and I explained how it was dangerous and against health/safety compliance laws where it is blocking the very narrow passage ways we have. They kept saying they were going to switch around their tables so she could sit (all other tables were being used). I told the joiner she could have a seat for 1 at the sushi bar and she said declined and said she will just stand in the isle and chat with her friends and now she didn't need to eat...I explained how that wouldn't work either (safety etc) and she didn't understand and her friends just kept wanting to pull another chair and have 2 chairs capping the same side of A6. They already ordered but I said if they wanted to wait for a 6 top they could it would be about 20 minutes, they other person left and they seemed upset. I explained if they said a party of 6 they would have gotten their table for 6, but they said 5 and they got a table for 5. They weren't very polity to either Ruthy or myself after I explained this many times about the size of our restaurant, our seating/company policy or safety and they didn't understand. I just recieved a phonecall from this party looking for manager and they asked if I was the one earlier and I said yes and if they had a good lunch/issues/comments/concerns. They said no asking for (elizabeth's) email. I asked if this was regarding our company seating policy, thy said no so I thanked them for understanding earlier and sorry for the confusion about them and their 6th person. They insisted on the email (so sorry in advance) and I asked again if it was regarding the seating policy and they said something else and I said I am the service manager and can help them and they said no... so I'm not too sure peobably about the seating policy.
Specials?
Bento
3 Staff members that stood out (why/how):
*contest to have 6+ Bentos got $10 Kate went above and beyond selling 11
*Lynn is great, needs no direction
*Johnathan is getting his timing down with bussing/water/prebusssing
Any VIP's in?
Comps& Void Detail:
void ginger beer
birthday dessert
our first complete summer punch card!!!x2!
R&M needs?:
86'd items/ need more?
Thursday, September 18, 2014
Thursday 9.18.14
Written By: Elizabeth
LY Lunch Sales: $1742
Projected Sales: $1888
TY Lunch Sales: $1639
+/- : -6% over LY and short $249 proj
Lunch Covers: 107
Avg PPA: $15.32
LY Dinner Sales: $3417
Projected Sales: $4343
TY Dinner Sales: $4019
+/- : beat LY by 18% and missed prj by $324
Dinner Covers: 136
Avg PPA: $29.55
Weather: Muggy, sunny though. Night brought lots of rain. Lots and lots of rain.
Any Special events going on?:
Who worked?: AM: Johnny, Joel, Clair Lynn CL. Kaori FR, Junko host, Jonathan SA
PM: Joel, Lindsey, Kate, Naoto, Dusten CL. Ixchel and Ruthy Host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow today. Never got a pop, never filled up. I thought for sure we would have a Ramen rush since the weather cooled a little bit. But to no avail. Nothing much to say about lunch. It cleared out at 12:55 and never quite filled back up. Cut Joel at 12:30, cut down to 2 at 12:55, and Johnny and Lynn took care of there rest of the tables that trickled in over the hour.
Dinner: Took a while to get going, and I thought the rain was going to scare people off, but finally around 8:15 we went on a wait. Leading up to that, however it was kinda like a one in and one out scenario. We were full and busy but not on a wait. The wait dropped off around 9:15 at which point it really started to clear out. People were sitting longer than normal due to the rain, but we never went over our quote times. Things ran smoothly. Had one spec dessert that took about 20 minutes simply due to Steve undercooking them or over cooking them. Vince can 'splain. Also, a little hiccup at the end of the night (sorry Dusten...), about 10 til close, Dusten got sat at B3 and didn't see them. I came out of the office to see them waving their hands and menus in the air. I immediately went over and they ordered a few things from me. I told Dusten it was his responsibility to know when he got sat. He said he didn't know what his section was. I reiterated that I called cuts when everyone was in the server station. He claimed to not have heard me. Anyhow, they got taken care of, I got a few more of their orders, and left without any further incident. But something I have been talking about in preshift (which Dusten wasn't privvy to today) was that it is your responsibility to know your section. No one is going to tell you when or where you got sat, so you need to stay alert. This was just another example of that.
Specials?
Lunch; none
Dinner: Tuna Ceviche (22 sold) and the donuts (10 sold). Ran a contest on them too which may have helped.
3 Staff members that stood out (why/how):
*Ixchel really takes control of the host stand. really great to see that
*Ruthy definitly needs a strong support to keep her focused and on track. When it's slow she gets lazy
* Kazu did a great job on Ichiban tonight.
Any VIP's in?
Lunch: Alex Inman was in, gave him a manager meal comp. Friends of mine were in- Take knows Jodi, one of the ladies that was in. She works at Uchi.
Dinner: Tony from Flag store, my old next door neighbor Callie came in for her Bday
Comps& Void Detail:
Lunch: voided Lynn's Udon lunch because it was made with the wrong sauce (vince can better explain than I), Makani comps as usual
Dinner: 10% for Tony at flag store, sent a few things out to Callie for her bday.
R&M needs?:
While it was raining I noticed that the light closest to Airport on the Kome Sign is out. Change it tomorrow if it's dry enough.
86'd items/ need more?
Glazers came today and tried to deliver 2 soaking wet boxes of hot sake. I refused them- Caitlin will be bringing two dry boxes in tomorrow to replace them.
LY Lunch Sales: $1742
Projected Sales: $1888
TY Lunch Sales: $1639
+/- : -6% over LY and short $249 proj
Lunch Covers: 107
Avg PPA: $15.32
LY Dinner Sales: $3417
Projected Sales: $4343
TY Dinner Sales: $4019
+/- : beat LY by 18% and missed prj by $324
Dinner Covers: 136
Avg PPA: $29.55
Weather: Muggy, sunny though. Night brought lots of rain. Lots and lots of rain.
Any Special events going on?:
Who worked?: AM: Johnny, Joel, Clair Lynn CL. Kaori FR, Junko host, Jonathan SA
PM: Joel, Lindsey, Kate, Naoto, Dusten CL. Ixchel and Ruthy Host, Mandy SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow today. Never got a pop, never filled up. I thought for sure we would have a Ramen rush since the weather cooled a little bit. But to no avail. Nothing much to say about lunch. It cleared out at 12:55 and never quite filled back up. Cut Joel at 12:30, cut down to 2 at 12:55, and Johnny and Lynn took care of there rest of the tables that trickled in over the hour.
Dinner: Took a while to get going, and I thought the rain was going to scare people off, but finally around 8:15 we went on a wait. Leading up to that, however it was kinda like a one in and one out scenario. We were full and busy but not on a wait. The wait dropped off around 9:15 at which point it really started to clear out. People were sitting longer than normal due to the rain, but we never went over our quote times. Things ran smoothly. Had one spec dessert that took about 20 minutes simply due to Steve undercooking them or over cooking them. Vince can 'splain. Also, a little hiccup at the end of the night (sorry Dusten...), about 10 til close, Dusten got sat at B3 and didn't see them. I came out of the office to see them waving their hands and menus in the air. I immediately went over and they ordered a few things from me. I told Dusten it was his responsibility to know when he got sat. He said he didn't know what his section was. I reiterated that I called cuts when everyone was in the server station. He claimed to not have heard me. Anyhow, they got taken care of, I got a few more of their orders, and left without any further incident. But something I have been talking about in preshift (which Dusten wasn't privvy to today) was that it is your responsibility to know your section. No one is going to tell you when or where you got sat, so you need to stay alert. This was just another example of that.
Specials?
Lunch; none
Dinner: Tuna Ceviche (22 sold) and the donuts (10 sold). Ran a contest on them too which may have helped.
3 Staff members that stood out (why/how):
*Ixchel really takes control of the host stand. really great to see that
*Ruthy definitly needs a strong support to keep her focused and on track. When it's slow she gets lazy
* Kazu did a great job on Ichiban tonight.
Any VIP's in?
Lunch: Alex Inman was in, gave him a manager meal comp. Friends of mine were in- Take knows Jodi, one of the ladies that was in. She works at Uchi.
Dinner: Tony from Flag store, my old next door neighbor Callie came in for her Bday
Comps& Void Detail:
Lunch: voided Lynn's Udon lunch because it was made with the wrong sauce (vince can better explain than I), Makani comps as usual
Dinner: 10% for Tony at flag store, sent a few things out to Callie for her bday.
R&M needs?:
While it was raining I noticed that the light closest to Airport on the Kome Sign is out. Change it tomorrow if it's dry enough.
86'd items/ need more?
Glazers came today and tried to deliver 2 soaking wet boxes of hot sake. I refused them- Caitlin will be bringing two dry boxes in tomorrow to replace them.
Wednesday, September 17, 2014
Wednesday AM&PM
Written By: Cameron Stangel
LY Lunch Sales: $1286
Projected Sales: $1633
TY Lunch Sales: $1211
+/- :Missed projections by $303, and down LY lunch by $75
Lunch Covers:84
Avg PPA: $14.42
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4108
+/- :Missed projections by $6!!!!! Beat LY dinner by $688 and 20%. 13% up over LY over the whole day
Dinner Covers: 151
Avg PPA: $27.21
Weather: Muggy and overcast, waiting for it to rain
Any Special events going on?:
Who worked?: AM: Sophia, Alex, Kate, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Alex, Kate, Sophia, Naoto, Stephanie, Ruthy (H), Kaori (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
AM:Ran a Bento Box contest. Sales goals were projected pretty low today so I felt upselling the bentos would help the servers reach their goal. For today only bentos were $16 and featured a choice of the rolls from sushi lunch instead of the grilled salmon. For 5 or more bentos sold, the server was rewarded with any custom roll of their choosing. Both Lynn and Kate sold 6 winning them a nice custom roll. 18 boxes were sold. Lynn was also the only who who beat, or even came close to beating the sales goal today. Went 3 on at 12:30, 2 on at 1 and 1 on at 1:15. We didn't get any late pops and were pretty slow the whole day....ticket times were good though.
PM: This evening we did pretty well early on, filling up and going on wait by 7. We didn't have any resos but we had a 7 top walk in and go to the party room by 6:50. From then on we stayed on a busy busy wait until 9. Between 9 and 10 we really emptied out, not getting any new tables the last 25 minutes. Dinner was busy and went by fairly quickly. Went 3 on at 8:45 and 1 on at 9:45. Ticket times were good and the customers were happy
Specials?
Ran a contest in Bento Boxes again
*smoking sashimi
*okonomo doughnuts
*Passon Cru
*Crab croquette
3 Staff members that stood out (why/how):
*Kaori needs to focus a little bit more. We were on wait for awhile and instead of bussing tables and resetting them she was watering full watered tables and didn't catch on. A lot of tables kept getting up at the same time but I found myself turning more tables than her just to get us of wait.
*Naoto was a great closer tonight. He hasn't closed in awhile but brought it to my attention he was interested in it..He did great, really on top of it. It took him a little bit to remember how to work the bar but then he was great.
*Alex and Sophia did great being on doubles and opening PM
Comps& Void Detail:
$10 Kome for Sophias spicy tonkotsu
buzz table edamame
mis ring asahi black, tako karaage, topo chico,love for sale (all wrong table number)
change mind snow maiden, DNL
R&M needs?:
Any VIP's in?
Haus Bar farms
Johnathan's sister came in for bday. got Dango Birthday Dessert
Able
86'd items/ need more?
LY Lunch Sales: $1286
Projected Sales: $1633
TY Lunch Sales: $1211
+/- :Missed projections by $303, and down LY lunch by $75
Lunch Covers:84
Avg PPA: $14.42
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4108
+/- :Missed projections by $6!!!!! Beat LY dinner by $688 and 20%. 13% up over LY over the whole day
Dinner Covers: 151
Avg PPA: $27.21
Weather: Muggy and overcast, waiting for it to rain
Any Special events going on?:
Who worked?: AM: Sophia, Alex, Kate, Lynn, Junko (H), Johnathan (SA), Mandy (FR)
PM: Alex, Kate, Sophia, Naoto, Stephanie, Ruthy (H), Kaori (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
AM:Ran a Bento Box contest. Sales goals were projected pretty low today so I felt upselling the bentos would help the servers reach their goal. For today only bentos were $16 and featured a choice of the rolls from sushi lunch instead of the grilled salmon. For 5 or more bentos sold, the server was rewarded with any custom roll of their choosing. Both Lynn and Kate sold 6 winning them a nice custom roll. 18 boxes were sold. Lynn was also the only who who beat, or even came close to beating the sales goal today. Went 3 on at 12:30, 2 on at 1 and 1 on at 1:15. We didn't get any late pops and were pretty slow the whole day....ticket times were good though.
PM: This evening we did pretty well early on, filling up and going on wait by 7. We didn't have any resos but we had a 7 top walk in and go to the party room by 6:50. From then on we stayed on a busy busy wait until 9. Between 9 and 10 we really emptied out, not getting any new tables the last 25 minutes. Dinner was busy and went by fairly quickly. Went 3 on at 8:45 and 1 on at 9:45. Ticket times were good and the customers were happy
Specials?
Ran a contest in Bento Boxes again
*smoking sashimi
*okonomo doughnuts
*Passon Cru
*Crab croquette
3 Staff members that stood out (why/how):
*Kaori needs to focus a little bit more. We were on wait for awhile and instead of bussing tables and resetting them she was watering full watered tables and didn't catch on. A lot of tables kept getting up at the same time but I found myself turning more tables than her just to get us of wait.
*Naoto was a great closer tonight. He hasn't closed in awhile but brought it to my attention he was interested in it..He did great, really on top of it. It took him a little bit to remember how to work the bar but then he was great.
*Alex and Sophia did great being on doubles and opening PM
Comps& Void Detail:
$10 Kome for Sophias spicy tonkotsu
buzz table edamame
mis ring asahi black, tako karaage, topo chico,love for sale (all wrong table number)
change mind snow maiden, DNL
R&M needs?:
Haus Bar farms
Johnathan's sister came in for bday. got Dango Birthday Dessert
Able
Tuesday, September 16, 2014
Tuesday AM&PM 9.16.14
Written By: Cameron Stangel
LY Lunch Sales: $1461
Projected Sales: $1633
TY Lunch Sales: $1692
+/- : Beat projections by $59. Beal LY lunch by $231 and 16%
Lunch Covers:104
Avg PPA:$16.27
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4325
+/- :Missed projections by $94. Beat LY by $139 and 3%
Dinner Covers: 166
Avg PPA: $26.05
weather: Hot and humid and then rained
Any Special events going on?: None
Who worked?:AM: Alex, Sayo, Lindsey, Johnny, Junko (H), Kaori (FR), Jason (SA)
PM: Alex, Lindsey, Kate, Clair, Krystin, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was steady. We had a bento box contents which ended up getting the Bentos 86'd since we went through so many. We we filled up and went on wait by 11:45. Our wait lasted until 1:30ish and was a mixture of incomplete parties and larger tables. I went 3 on at 12:45pm and 2 on at 1:30pm. I was going to go 1 on but Lindsey was closing and a double so I kept Johnny on to lighten the load if anyone else came in. No one did but it still would have worked out well.
PM:We filled up really quickly tonight. We were on wait by 7pm, We had a lot of 4 and 5+ tops walking in tonight. I'm not sure what it is but this week there has been about a million people coming in and disputing our seating policy..I don't remember it being this bad ever! I don't think anyone has even heard of a restaurant doing this before, blasphemy. One party in particular, was an incomplete 5 who lost the last table we had to a complete party and then was quoted a time. After about 15 minutes we were getting ready to set up their table (they were still in the quote time) and they insisted to be sat..now..because its her friends bday. I explained, and gestured
to the dining room how we didn't have any tables open yet but it seemed like they didn't understand. I set up their table and before I sat them one member just walked in and pointed for everyone to come. I asked them to wait to be seated and they said well this table is empty (the one I was about to sit them at) and I had to ask a few times to wait for the host to sit them......I dont get it..Anyways they figured out that I couldn't give them a table becasue we didn't have any, not for any other reason! They calmed down and ended up being really nice. Over all Tonight was good and steady. I cut to 3 around 8:45/9pm. I wanted to make sure we were close to be getting off wait before I gave bigger sections. Especially since we had a 12 reso at 9pm I wanted to make sure they weren't overwhelmed. Still a really steady night
Specials?
AM: we did a bento box contest. We had to 86 bentos after 21 were sold.
PM: ran the doughnuts, civiche (86'd), and Krokket
3 Staff members that stood out (why/how):
Lindsey is a good lunch time closer. I'm not sure if she could do dinner but she does lunches really well
Alex and Lindsey were both on doubles, one closing lunch and the other closing dinner, but they both pulled throught and gave 100% and did above and beyond
Ixchel lost focus a little bit to day alost sitting 3 different guests at 3 different times to tables that weren't all the way set up. She caught herself each time right before and you could see she was confused why she was doing that because she know
Any VIP's in?
Comps& Void Detail:
MISRING EDAMAME
void kitchen special 2
2 birthday desserts
F&F discount
R&M needs?:
Exterior lights are out in the front along parking lot, I'll take a look tmr morning
86'd items/ need more?
LY Lunch Sales: $1461
Projected Sales: $1633
TY Lunch Sales: $1692
+/- : Beat projections by $59. Beal LY lunch by $231 and 16%
Lunch Covers:104
Avg PPA:$16.27
LY Dinner Sales: $4186
Projected Sales: $4419
TY Dinner Sales: $4325
+/- :Missed projections by $94. Beat LY by $139 and 3%
Dinner Covers: 166
Avg PPA: $26.05
weather: Hot and humid and then rained
Any Special events going on?: None
Who worked?:AM: Alex, Sayo, Lindsey, Johnny, Junko (H), Kaori (FR), Jason (SA)
PM: Alex, Lindsey, Kate, Clair, Krystin, Hiroe (FR), Ixchel (H), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM: This morning was steady. We had a bento box contents which ended up getting the Bentos 86'd since we went through so many. We we filled up and went on wait by 11:45. Our wait lasted until 1:30ish and was a mixture of incomplete parties and larger tables. I went 3 on at 12:45pm and 2 on at 1:30pm. I was going to go 1 on but Lindsey was closing and a double so I kept Johnny on to lighten the load if anyone else came in. No one did but it still would have worked out well.
PM:We filled up really quickly tonight. We were on wait by 7pm, We had a lot of 4 and 5+ tops walking in tonight. I'm not sure what it is but this week there has been about a million people coming in and disputing our seating policy..I don't remember it being this bad ever! I don't think anyone has even heard of a restaurant doing this before, blasphemy. One party in particular, was an incomplete 5 who lost the last table we had to a complete party and then was quoted a time. After about 15 minutes we were getting ready to set up their table (they were still in the quote time) and they insisted to be sat..now..because its her friends bday. I explained, and gestured
to the dining room how we didn't have any tables open yet but it seemed like they didn't understand. I set up their table and before I sat them one member just walked in and pointed for everyone to come. I asked them to wait to be seated and they said well this table is empty (the one I was about to sit them at) and I had to ask a few times to wait for the host to sit them......I dont get it..Anyways they figured out that I couldn't give them a table becasue we didn't have any, not for any other reason! They calmed down and ended up being really nice. Over all Tonight was good and steady. I cut to 3 around 8:45/9pm. I wanted to make sure we were close to be getting off wait before I gave bigger sections. Especially since we had a 12 reso at 9pm I wanted to make sure they weren't overwhelmed. Still a really steady night
Specials?
AM: we did a bento box contest. We had to 86 bentos after 21 were sold.
PM: ran the doughnuts, civiche (86'd), and Krokket
3 Staff members that stood out (why/how):
Lindsey is a good lunch time closer. I'm not sure if she could do dinner but she does lunches really well
Alex and Lindsey were both on doubles, one closing lunch and the other closing dinner, but they both pulled throught and gave 100% and did above and beyond
Ixchel lost focus a little bit to day alost sitting 3 different guests at 3 different times to tables that weren't all the way set up. She caught herself each time right before and you could see she was confused why she was doing that because she know
Any VIP's in?
Comps& Void Detail:
MISRING EDAMAME
void kitchen special 2
2 birthday desserts
F&F discount
R&M needs?:
Exterior lights are out in the front along parking lot, I'll take a look tmr morning
86'd items/ need more?
Monday, September 15, 2014
Monday PM 9.15.14
Written By: Cameron Stangel
LY Dinner Sales:$3895
Projected Sales:$3980
TY Dinner Sales:$3869
+/- :Missed projections by $111. Down from LY dinner by -1% and $26
Dinner Covers:142
Avg PPA:$27.25
Weather: Hot again
Any Special events going on?: None that I am aware of
Who worked?: Joel, Krystin, Miho, Clair, Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
We were steady tonight. We filled up by 7:30 and it seemed like always the same number of tables leaving were always being replaced by new customers. We never went on wait but we were steady. By 8 we started to slow down a lot and empty out. Krystin was 1st cut and had a new section so I cut her. We continued so empty out and by 8:45pm I cut Joel as well. He also just got sat a new section so I knew he would be hanging out for awhile too. By 9 we got a mini late pop and filled back up. It was nothing 2 on couldn't handle and Joel was a big help while still finishing up his other tables.
I had a guy call in and ask for a to go order and I clearly explained how we are dine in only. He understood... Next I had a guy come in who was really really upset about our seating policy. His wife was about 15minutes behind him and he was really mad he couldn't sit down. Ruthy explained our policy, offered him something to drink, but he was still upset. Finally his wife came and the were immediately sat (once their parry was complete), and then they called me over. The women was mad her husband had to wait in the area and we refused to sit him. She pulled out every complaint I have ever heard. I graciously apologized and thanked them for "understanding" our policy, but she wouldn't stop saying how mad she as that we ignored her husbands needs and refused to sit him down and physically stopped him from sitting at a table....what!?!? He was waiting in the lobby with all the other incomplete parties. I explained this to her and I don't think she believed me. I explained we do this with every incomplete party and it wasn't just him. (they were taking this personally) I said any table that is incomplete can not sit down yet. She asked if he said he was dining alone I can not physically stop her from joining him. By this point things have gone so far into hypothetical theories I could no longer explain things to them since I was needed in other areas of the restaurant. All in all they were just those unfortunate customers who feel so entitled to the fact where if they said the sky is green you better agree or be ready for an ear full, no matter how much it doesn't make sense...hmm.
Other than that
Specials?
Sake contest. Highest sales wins the left over bottle from tasting, and the first person to show me that they surpassed the sales goal wins $10 Kome. Krystin had the highest sake sales and Clair won $10
3 Staff members that stood out (why/how):
*Miho is a rock star she just turns her tables so quickly while giving 110% attention to each one, its awesome
*Clair did a good job closing again tonight
*Krystin and Joel were tired but still pulled through
Any VIP's in?
Ixchel came in to eat
Comps& Void Detail:
Tacowasa salad void-86
Kome fry void misring kaki fry
SIN
Employee day off Ixchel
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$3895
Projected Sales:$3980
TY Dinner Sales:$3869
+/- :Missed projections by $111. Down from LY dinner by -1% and $26
Dinner Covers:142
Avg PPA:$27.25
Weather: Hot again
Any Special events going on?: None that I am aware of
Who worked?: Joel, Krystin, Miho, Clair, Ruthy (H), Kaori (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
We were steady tonight. We filled up by 7:30 and it seemed like always the same number of tables leaving were always being replaced by new customers. We never went on wait but we were steady. By 8 we started to slow down a lot and empty out. Krystin was 1st cut and had a new section so I cut her. We continued so empty out and by 8:45pm I cut Joel as well. He also just got sat a new section so I knew he would be hanging out for awhile too. By 9 we got a mini late pop and filled back up. It was nothing 2 on couldn't handle and Joel was a big help while still finishing up his other tables.
I had a guy call in and ask for a to go order and I clearly explained how we are dine in only. He understood... Next I had a guy come in who was really really upset about our seating policy. His wife was about 15minutes behind him and he was really mad he couldn't sit down. Ruthy explained our policy, offered him something to drink, but he was still upset. Finally his wife came and the were immediately sat (once their parry was complete), and then they called me over. The women was mad her husband had to wait in the area and we refused to sit him. She pulled out every complaint I have ever heard. I graciously apologized and thanked them for "understanding" our policy, but she wouldn't stop saying how mad she as that we ignored her husbands needs and refused to sit him down and physically stopped him from sitting at a table....what!?!? He was waiting in the lobby with all the other incomplete parties. I explained this to her and I don't think she believed me. I explained we do this with every incomplete party and it wasn't just him. (they were taking this personally) I said any table that is incomplete can not sit down yet. She asked if he said he was dining alone I can not physically stop her from joining him. By this point things have gone so far into hypothetical theories I could no longer explain things to them since I was needed in other areas of the restaurant. All in all they were just those unfortunate customers who feel so entitled to the fact where if they said the sky is green you better agree or be ready for an ear full, no matter how much it doesn't make sense...hmm.
Other than that
Specials?
Sake contest. Highest sales wins the left over bottle from tasting, and the first person to show me that they surpassed the sales goal wins $10 Kome. Krystin had the highest sake sales and Clair won $10
3 Staff members that stood out (why/how):
*Miho is a rock star she just turns her tables so quickly while giving 110% attention to each one, its awesome
*Clair did a good job closing again tonight
*Krystin and Joel were tired but still pulled through
Any VIP's in?
Ixchel came in to eat
Comps& Void Detail:
Tacowasa salad void-86
Kome fry void misring kaki fry
SIN
Employee day off Ixchel
R&M needs?:
86'd items/ need more?
Monday AM 9.15.14
Written By:
LY Lunch Sales: $1364
Projected Sales: $1455
TY Lunch Sales: $1580
+/- : beat LY by 16% and over Proj by $125
Lunch Covers: 89
Avg PPA: $17.75
Weather: warming back up
Any Special events going on?: none
Who worked?: Sayo, Joel, Krystin, Kate CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. by noon we had only about 4 tables in the entire restaurant. It finally picked up briefly around 1pm but we never went on a wait. Had a 19 minute 1/2 kara Age ticket, but I think Daniel was struggling since Christina called out. The highlight of the day was all the repairs that got made:
Prep sink in the back and the water heater have been fixed. ABC will be back tomorrow AM to install the water filler- he has to drill a hole and make a lot of noise and stuff.
Ice machine was looked at. He cleaned the condenser coils and said it should be fine if the AM kitchen folks can pull the ice from the Right side to allow for it to make more ice. He said it looks like what happens in the morning is that the folks are pulling the ice from the left, and when it piles up on the right it hits the sensor that signals the ice machine to turn off because it's "full" but it's not. There is currently a note on the door, but Vince and Daniel, if you could relay that message to your staff please and thanks.
Rodrigo is getting a new part for our door. The screw is stripped so no matter how many times we tighten it it's going to get loose and thus the door slams.
Specials?
Bentos. Had a contest No one won.
3 Staff members that stood out (why/how):
*Joel was a great team player this afternoon- when he was just waiting on one table to leave he was helping Kate by pre-bussing her sushi bar for her and also bussed his own tables today.
*Junko is a delight to have back. Always professional
*Sayo was hungover today so I believe that impacted her performance. Also noticed when I was following her with rice for her bento's- she put one bento down in front of a guest upside down (with the protiens on the far side) Thought it was odd.
Any VIP's in?
Comps& Void Detail:
Makani comps is all I can recall
R&M needs?: Stated above
86'd items/ need more?
LY Lunch Sales: $1364
Projected Sales: $1455
TY Lunch Sales: $1580
+/- : beat LY by 16% and over Proj by $125
Lunch Covers: 89
Avg PPA: $17.75
Weather: warming back up
Any Special events going on?: none
Who worked?: Sayo, Joel, Krystin, Kate CL. Junko H, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Really mellow lunch. by noon we had only about 4 tables in the entire restaurant. It finally picked up briefly around 1pm but we never went on a wait. Had a 19 minute 1/2 kara Age ticket, but I think Daniel was struggling since Christina called out. The highlight of the day was all the repairs that got made:
Prep sink in the back and the water heater have been fixed. ABC will be back tomorrow AM to install the water filler- he has to drill a hole and make a lot of noise and stuff.
Ice machine was looked at. He cleaned the condenser coils and said it should be fine if the AM kitchen folks can pull the ice from the Right side to allow for it to make more ice. He said it looks like what happens in the morning is that the folks are pulling the ice from the left, and when it piles up on the right it hits the sensor that signals the ice machine to turn off because it's "full" but it's not. There is currently a note on the door, but Vince and Daniel, if you could relay that message to your staff please and thanks.
Rodrigo is getting a new part for our door. The screw is stripped so no matter how many times we tighten it it's going to get loose and thus the door slams.
Specials?
Bentos. Had a contest No one won.
3 Staff members that stood out (why/how):
*Joel was a great team player this afternoon- when he was just waiting on one table to leave he was helping Kate by pre-bussing her sushi bar for her and also bussed his own tables today.
*Junko is a delight to have back. Always professional
*Sayo was hungover today so I believe that impacted her performance. Also noticed when I was following her with rice for her bento's- she put one bento down in front of a guest upside down (with the protiens on the far side) Thought it was odd.
Any VIP's in?
Comps& Void Detail:
Makani comps is all I can recall
R&M needs?: Stated above
86'd items/ need more?
Sunday, September 14, 2014
Sunday PM 9.14.14
Written By: Cameron Stangel
LY Dinner Sales:$3443
Projected Sales:$4114
TY Dinner Sales:$4071
+/- :Missed projections by $43. Beat LY by $628 and 18%
Dinner Covers:159
Avg PPA:$25.60
Weather: A bit overcast and cold........its awesome
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Kate, Sayo, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Everyone was on doubles today and Sunday doubles can be rough...Everyone seemed a little sluggish so I tried to pump them up with awesome contests/incentives. I gave $10 to anyone who beat the sales goal (only Krystin and Clair went over and won) but I also told everyone I would get them a drink after their shift as a thank you for the hard work, which helped :)
We started out strong tonight. By 6 we were nearly all the way full! Lots of Sunday early dinner guests. We also started out with a lot of larger parties as well. 6,5,5, 9,9(resos) and an 11 walk in. The 11 top called to make a reso but the time slots were already filled. When they came in incomplete we quoted them an hour. They were fine....at first. After 40 minutes or so they started to get a little pushy since we started to empty out but I told them even though tables are available they had to be complete to sit down...The number in their party started jumping form 11 to 10 to 7 to 11 people. They then said it was only them and the other people can sit somewhere else. They started being really rude, even though they were still under their quoted time. After talking to them I realized they weren't going to change their attitude at all. They said they would be fine sitting at 2 separate tables as is..A6 and B2 were both free so I said they can sit there but its at 2 different tables and they said it was ok..as soon as they sat down they scrambled to see who was going to sit next to who and after 2 minutes of musical chairs they pulled the two tables together...not what I explained to them.. about 5 minutes later 4 more people come in and were apparently the rest of their party. Ixchel did what she said she would do and was going to sit them at B7 away at their own table..but no they stopped at B2 and pulled all the chairs from the unoccupied B1 and joined the other party without saying a word and wouldn't move. I went and talked to the head of the table explaining this isn't what he just told me what was going to happen and this is against our policy. He was pretty rude on his phone the whole time I was talking to him and didn't even look up. Then, I guess I was annoying him so he started saying "I don't know whats happening" and waving his hands all around...rude. So I walked away, nicely, and just turned the convo into saying I just wanted to make sure they had enough chairs to diffuse the situation..and apparently they needed one more. Cool. Krystin took that table and handled it well dispite how needy they were. Everyone in that party were constantly looking around like the needed help but never said anything. They also all ordered at once, all at the same time from all ends of the table. All in all Krystin put in the perfect order. They spent well over $300 and even tipped her 20% (which we didn't see coming) and they didn't split the bill! perfect! On their way out one of the women did come up to me and greatly apologized saying she comes in a lot and loves our food, but knows how much of a hassle a big pushy group is and she is sorry for how some people acted. I felt better after that because some of them were really rude!
Anyways today was good, slow but steady with the bigger parties. I went 3 on at 8pm and gave Clair everything at 9:30.
A 1 top came in at 9:55. Everyone has been cut except for Clair. We said irrashamise but I guess Clair did not hear and didn't know she sat down...It wasn't like she was overwhelmed with tables she needed to be paying attention if she has the whole restaurant..Yes, Ixchel should have let her know as well but I think she was just under the impression that Clair saw/heard/knew about his new table. So....Clair told sushi bar and kitchen she was all in without knowing about this last table....10 minutes go by and I realize what happened Clair rushes over to her and receives her order...I explain to Toshi what happened (SORRY!) and they quickly made her order. To prevent this from ever happening again I told the host whenever its getting to be later towards closing and anyone walks in to make sure they let the server know they god sat...also I told Clair she needs to be on high alert of any new potential tables..also all in means 100% all in. The guest wasn't upset but this can't happen again.
Specials?
civiche
smoking sashimi
crab krokket
apple gyoza
3 Staff members that stood out (why/how):
Krystin and Ixchel handled the pushy party very calmly and professionally
Clair is a good closer but could use the extra practice, but still did a good job and was on top of her game.
Any VIP's in?
Comps& Void Detail:
F&F after work wine/beer
void one kome set--misring the customer wanted kome salad
3 birthday desserts
1 buzz edamame
R&M needs?:
hopefully our new water faucet gets put in tomorrow :):)
86'd items/ need more?
LY Dinner Sales:$3443
Projected Sales:$4114
TY Dinner Sales:$4071
+/- :Missed projections by $43. Beat LY by $628 and 18%
Dinner Covers:159
Avg PPA:$25.60
Weather: A bit overcast and cold........its awesome
Any Special events going on?: Football?
Who worked?: Joel, Clair, Krystin, Kate, Sayo, Ixchel (H), Mandy (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Everyone was on doubles today and Sunday doubles can be rough...Everyone seemed a little sluggish so I tried to pump them up with awesome contests/incentives. I gave $10 to anyone who beat the sales goal (only Krystin and Clair went over and won) but I also told everyone I would get them a drink after their shift as a thank you for the hard work, which helped :)
We started out strong tonight. By 6 we were nearly all the way full! Lots of Sunday early dinner guests. We also started out with a lot of larger parties as well. 6,5,5, 9,9(resos) and an 11 walk in. The 11 top called to make a reso but the time slots were already filled. When they came in incomplete we quoted them an hour. They were fine....at first. After 40 minutes or so they started to get a little pushy since we started to empty out but I told them even though tables are available they had to be complete to sit down...The number in their party started jumping form 11 to 10 to 7 to 11 people. They then said it was only them and the other people can sit somewhere else. They started being really rude, even though they were still under their quoted time. After talking to them I realized they weren't going to change their attitude at all. They said they would be fine sitting at 2 separate tables as is..A6 and B2 were both free so I said they can sit there but its at 2 different tables and they said it was ok..as soon as they sat down they scrambled to see who was going to sit next to who and after 2 minutes of musical chairs they pulled the two tables together...not what I explained to them.. about 5 minutes later 4 more people come in and were apparently the rest of their party. Ixchel did what she said she would do and was going to sit them at B7 away at their own table..but no they stopped at B2 and pulled all the chairs from the unoccupied B1 and joined the other party without saying a word and wouldn't move. I went and talked to the head of the table explaining this isn't what he just told me what was going to happen and this is against our policy. He was pretty rude on his phone the whole time I was talking to him and didn't even look up. Then, I guess I was annoying him so he started saying "I don't know whats happening" and waving his hands all around...rude. So I walked away, nicely, and just turned the convo into saying I just wanted to make sure they had enough chairs to diffuse the situation..and apparently they needed one more. Cool. Krystin took that table and handled it well dispite how needy they were. Everyone in that party were constantly looking around like the needed help but never said anything. They also all ordered at once, all at the same time from all ends of the table. All in all Krystin put in the perfect order. They spent well over $300 and even tipped her 20% (which we didn't see coming) and they didn't split the bill! perfect! On their way out one of the women did come up to me and greatly apologized saying she comes in a lot and loves our food, but knows how much of a hassle a big pushy group is and she is sorry for how some people acted. I felt better after that because some of them were really rude!
Anyways today was good, slow but steady with the bigger parties. I went 3 on at 8pm and gave Clair everything at 9:30.
A 1 top came in at 9:55. Everyone has been cut except for Clair. We said irrashamise but I guess Clair did not hear and didn't know she sat down...It wasn't like she was overwhelmed with tables she needed to be paying attention if she has the whole restaurant..Yes, Ixchel should have let her know as well but I think she was just under the impression that Clair saw/heard/knew about his new table. So....Clair told sushi bar and kitchen she was all in without knowing about this last table....10 minutes go by and I realize what happened Clair rushes over to her and receives her order...I explain to Toshi what happened (SORRY!) and they quickly made her order. To prevent this from ever happening again I told the host whenever its getting to be later towards closing and anyone walks in to make sure they let the server know they god sat...also I told Clair she needs to be on high alert of any new potential tables..also all in means 100% all in. The guest wasn't upset but this can't happen again.
Specials?
civiche
smoking sashimi
crab krokket
apple gyoza
3 Staff members that stood out (why/how):
Krystin and Ixchel handled the pushy party very calmly and professionally
Clair is a good closer but could use the extra practice, but still did a good job and was on top of her game.
Any VIP's in?
Comps& Void Detail:
F&F after work wine/beer
void one kome set--misring the customer wanted kome salad
3 birthday desserts
1 buzz edamame
R&M needs?:
hopefully our new water faucet gets put in tomorrow :):)
86'd items/ need more?
Sunday AM 9.14.14
Written By: Elizabeth
LY Lunch Sales: $1942
Projected Sales: $2107
TY Lunch Sales: $1680
+/- : missed LY by 13% and Proj by $427
Lunch Covers: 99
Avg PPA: $16.97
Weather: still nice and cool out- but overcast
Any Special events going on?: Cowboys game
Who worked?: Sayo, Krystin, Joel, Kate CL. Ixchel trained Diana, Mandy FR< Jason SA
Flow of Business, Cuts and Ticket Times:
Much different than yesterday. Polar opposite actually. We started with the usual "lingering" crowd, but that slowly subsided. We filled up once, sans the sushi bar, but it fizzled off after that. Had two 5 tops and a walk in 6 top that mixed things up a little, but really, HONESTLY...not much to say anything about. Our last table came in at 2:15 and it was a slow finish after that.
Cuts: I cut Krystin at 1:30, and went down to 2 at 2- then cut Sayo at 1:30 and just left Kate on the floor. Unfortunately no more tables came in after that.
Specials? none for lunch. just the bento
3 Staff members that stood out (why/how):
Sayo was extra special helper today. nice job.
Any VIP's in? Naoto
Comps& Void Detail:
Kome Bucks for Naoto, Training meals for Ixchel and Diana, voided iced tea Kate over-rung, Makani for the usuals
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1942
Projected Sales: $2107
TY Lunch Sales: $1680
+/- : missed LY by 13% and Proj by $427
Lunch Covers: 99
Avg PPA: $16.97
Weather: still nice and cool out- but overcast
Any Special events going on?: Cowboys game
Who worked?: Sayo, Krystin, Joel, Kate CL. Ixchel trained Diana, Mandy FR< Jason SA
Flow of Business, Cuts and Ticket Times:
Much different than yesterday. Polar opposite actually. We started with the usual "lingering" crowd, but that slowly subsided. We filled up once, sans the sushi bar, but it fizzled off after that. Had two 5 tops and a walk in 6 top that mixed things up a little, but really, HONESTLY...not much to say anything about. Our last table came in at 2:15 and it was a slow finish after that.
Cuts: I cut Krystin at 1:30, and went down to 2 at 2- then cut Sayo at 1:30 and just left Kate on the floor. Unfortunately no more tables came in after that.
Specials? none for lunch. just the bento
3 Staff members that stood out (why/how):
Sayo was extra special helper today. nice job.
Any VIP's in? Naoto
Comps& Void Detail:
Kome Bucks for Naoto, Training meals for Ixchel and Diana, voided iced tea Kate over-rung, Makani for the usuals
R&M needs?:
86'd items/ need more?
Saturday, September 13, 2014
Saturday PM 9.13.14
Written By: Elizabeth
LY Dinner Sales: $5982
Projected Sales: $6318
TY Dinner Sales: $6162
+/- : over LY by 3% and over for the day by 6%. missed LY by $156
Dinner Covers: 259
Avg PPA: $23.79
Weather: rainy and in the low 70's, 60s at night.
Any Special events going on?: UT v. UCLA at Arlington
Who worked?: Alex, Lindsey, Naoto, Sophia, Miho CL. Xchel, trained Diana, Ruthy, Kaori FR, and Jason SA
I ended up cutting Ruthy pretty much right after she got here. With Ixchel and Diana at the host stand there were too many bodies.
Flow of Business, Cuts and Ticket Times:
Started busy. I thought for sure the entire night would fly by as one blur of a busy evening. We were on a wait by 6pm but then it started to thin out. We did, however, stay on a wait all evening but it ended around 9:15. At which point I cut Alex, then cut Lindsey at 9:30 as it still slowed and more tables opened up. With Sophia, Naoto and Miho on we filled the tables up and all three of them were able to get an extra table outside their section. By 10pm it was still slowing, however, after that other "pop" and by 10:15 went down to just Sophia and Miho, and then just Miho at 10:45. The last table came in at 10:20. I cut Ixchel and Diana at that point, and then cut Jason at 10:45.
We had a lot of large parties in again tonight, in addition to the large party rush at lunch. Had a walk in 11 top- a very interesting way they went about this. Sent one girl in at 6:30 and she said her friends would be here at 7pm and were hoping to have a table by then. I told her it will be at least 45-1hr wait. She was super polite and said okay. We got her on the waitlist and planned on putting them in the back B's. Well about 15 minutes later B5 and B6 got up and the other two tables were about to do the same in about 15 minutes or so, so I went over to the girl and let her know that it would be sooner rather than later and it looks like we should have the table ready by 7pm, so let her friends know. Everytime I talked to her I reminded her we couldn't seat them until they were complete. UT kids, here, keep in mind. Well by 7pm I had their table ready and some of her friends were here. I reminded her that they need to be complete and I will give them a 15 minute window in order to claim the table. If they are not complete in 15 minutes, they will be back at square one. 15 minutes later they were still missing 2 people. I gave them a two minute grace period and went back over, when one girl blurted out that the other 2 aren't joining them after all. So I broke B5 off and sat them. Ended up being 10 of them- I made sure they were comfortable. and than about 20 minutes later the other 2 showed up. They tried to finagle themselves at the table but there just wasn't enough room. The girl ended up buying her friend a few drinks and then the late couple left. It was weird to see them throw their friends under the bus like that.
Then we had another two 7-tops, then another walk in 7, and then a whole lotta 2 tops. The wait was never too long for anyone though and everyone seemed pretty happy. Oh, except for A6- Gretchen. She's a regular, but tonight they were just a little off- seemed upset about everything, or aloof too. They had ordered the yakiniku and we had just run out so I had to go over and talk to them because when Lindsey told them the bad news they got real attitudy with her. There was a couple at the table that was really nice, but Gretchen and her husband were not nice at all. Neither was the older woman with them. But I smiled and explained the situation the best I could and we sent them another Yakitori on the house. The make matters worse, Gretchen marked the wrong rolls on the card- Lindsey still had the card when she tried to dispute it with her, and Lindsey showed her on the card that she ordered the fat samurai not the tarantula. Gretchen seemed to not trust it, but Lindsey offered to get her the right now. It was a strange situation. I think this cold weather has people's brains all screwy or something.
Specials?
Apple Pie Gyoza : 8 sold
Feature 1- Tuna Ceviche 18 sold
Feature 2- Kanikama croquette 7 sold
3 Staff members that stood out (why/how):
*Miho was a little off her game again today, but apologized profusely, in Miho fashion. It was the first time she's worked sushi bar in a while, so that is probably why, but she said she will be sure to focus on work and now get sidetracked. I'm sure she'll turn it around. She always does.
Any VIP's in?
Comps& Void Detail:
voided 3 yakiniku-86'd
voided seaweed salad sophia forgot
voided miso soups for miho forgot
Bday dessert
Promo Buzztables
R&M needs?:
The bulletin board in the bathroom hallway fell down- I need a picture hanging kit to put it back up or a stronger screw. That thing was being held up by itty bitty nails! I'm surprised it lasted this long.
86'd items/ need more?
Vince- kitchen paper will be in on Monday!
Also on Monday AM the new water filler will be installed
I called Austin Industrial about the ice machine, since I had to order ice again. They told me it is an ice machine that holds 500 pounds of ice. I contested it, because there is just no way that thing holds that much. When the guys from King Daddy came in I asked them how many #s of ice are in those bags they empty in. And he said about 40-45 depending. I know for a fact (because I've seen it) that they can fit 6 of those bags in the ice maker and that fills it to the brim. Some simple math will show that that, is nowhere close to 500#. Any way, AI is coming out on Monday to look at the ice machine, but I'm also going to talk to them about what they told me. Because it's a crock.
LY Dinner Sales: $5982
Projected Sales: $6318
TY Dinner Sales: $6162
+/- : over LY by 3% and over for the day by 6%. missed LY by $156
Dinner Covers: 259
Avg PPA: $23.79
Weather: rainy and in the low 70's, 60s at night.
Any Special events going on?: UT v. UCLA at Arlington
Who worked?: Alex, Lindsey, Naoto, Sophia, Miho CL. Xchel, trained Diana, Ruthy, Kaori FR, and Jason SA
I ended up cutting Ruthy pretty much right after she got here. With Ixchel and Diana at the host stand there were too many bodies.
Flow of Business, Cuts and Ticket Times:
Started busy. I thought for sure the entire night would fly by as one blur of a busy evening. We were on a wait by 6pm but then it started to thin out. We did, however, stay on a wait all evening but it ended around 9:15. At which point I cut Alex, then cut Lindsey at 9:30 as it still slowed and more tables opened up. With Sophia, Naoto and Miho on we filled the tables up and all three of them were able to get an extra table outside their section. By 10pm it was still slowing, however, after that other "pop" and by 10:15 went down to just Sophia and Miho, and then just Miho at 10:45. The last table came in at 10:20. I cut Ixchel and Diana at that point, and then cut Jason at 10:45.
We had a lot of large parties in again tonight, in addition to the large party rush at lunch. Had a walk in 11 top- a very interesting way they went about this. Sent one girl in at 6:30 and she said her friends would be here at 7pm and were hoping to have a table by then. I told her it will be at least 45-1hr wait. She was super polite and said okay. We got her on the waitlist and planned on putting them in the back B's. Well about 15 minutes later B5 and B6 got up and the other two tables were about to do the same in about 15 minutes or so, so I went over to the girl and let her know that it would be sooner rather than later and it looks like we should have the table ready by 7pm, so let her friends know. Everytime I talked to her I reminded her we couldn't seat them until they were complete. UT kids, here, keep in mind. Well by 7pm I had their table ready and some of her friends were here. I reminded her that they need to be complete and I will give them a 15 minute window in order to claim the table. If they are not complete in 15 minutes, they will be back at square one. 15 minutes later they were still missing 2 people. I gave them a two minute grace period and went back over, when one girl blurted out that the other 2 aren't joining them after all. So I broke B5 off and sat them. Ended up being 10 of them- I made sure they were comfortable. and than about 20 minutes later the other 2 showed up. They tried to finagle themselves at the table but there just wasn't enough room. The girl ended up buying her friend a few drinks and then the late couple left. It was weird to see them throw their friends under the bus like that.
Then we had another two 7-tops, then another walk in 7, and then a whole lotta 2 tops. The wait was never too long for anyone though and everyone seemed pretty happy. Oh, except for A6- Gretchen. She's a regular, but tonight they were just a little off- seemed upset about everything, or aloof too. They had ordered the yakiniku and we had just run out so I had to go over and talk to them because when Lindsey told them the bad news they got real attitudy with her. There was a couple at the table that was really nice, but Gretchen and her husband were not nice at all. Neither was the older woman with them. But I smiled and explained the situation the best I could and we sent them another Yakitori on the house. The make matters worse, Gretchen marked the wrong rolls on the card- Lindsey still had the card when she tried to dispute it with her, and Lindsey showed her on the card that she ordered the fat samurai not the tarantula. Gretchen seemed to not trust it, but Lindsey offered to get her the right now. It was a strange situation. I think this cold weather has people's brains all screwy or something.
Specials?
Apple Pie Gyoza : 8 sold
Feature 1- Tuna Ceviche 18 sold
Feature 2- Kanikama croquette 7 sold
3 Staff members that stood out (why/how):
*Miho was a little off her game again today, but apologized profusely, in Miho fashion. It was the first time she's worked sushi bar in a while, so that is probably why, but she said she will be sure to focus on work and now get sidetracked. I'm sure she'll turn it around. She always does.
Any VIP's in?
Comps& Void Detail:
voided 3 yakiniku-86'd
voided seaweed salad sophia forgot
voided miso soups for miho forgot
Bday dessert
Promo Buzztables
R&M needs?:
The bulletin board in the bathroom hallway fell down- I need a picture hanging kit to put it back up or a stronger screw. That thing was being held up by itty bitty nails! I'm surprised it lasted this long.
86'd items/ need more?
Vince- kitchen paper will be in on Monday!
Also on Monday AM the new water filler will be installed
I called Austin Industrial about the ice machine, since I had to order ice again. They told me it is an ice machine that holds 500 pounds of ice. I contested it, because there is just no way that thing holds that much. When the guys from King Daddy came in I asked them how many #s of ice are in those bags they empty in. And he said about 40-45 depending. I know for a fact (because I've seen it) that they can fit 6 of those bags in the ice maker and that fills it to the brim. Some simple math will show that that, is nowhere close to 500#. Any way, AI is coming out on Monday to look at the ice machine, but I'm also going to talk to them about what they told me. Because it's a crock.
Saturday AM 9.13.14
Written By: Cameron Stangel
LY Lunch Sales:$2823
Projected Sales:$2880
TY Lunch Sales:$3194
+/- :Beat projections by $314. Beat LY lunch by 13% and $417
Lunch Covers:192
Avg PPA:$16.64
Weather: rain
Any Special events going on?: none
Who worked?: sago, clair, alex, johnny, ruthy h, mandy fr, diana fr train, jason sa
Flow of Business, Cuts and Ticket Times:
We started off pretty slow today. We picked up at 11:30 and between 11:45 we filled all the way up and ran out of high chairs. It was Saturday morning family mayhem. Almost every table in the restaurant had a child under 2 years old with them, so it did get quite noisy. We stayed on a consistent wait from about 11:45-3pm. I let everyone know we were going to be busy in Preshift this morning but we almost had as many covers as last night!
Between 12:30 and 2:45 almost every tables was 4+ . 4,4,4,6,8,4, and then the occasional 2 who came in scared to even ask what the wait was, but funny enough sushi bar always has a 2 open for those lucky customers to fly past the big parties.
So.....now that school is back in session there's a lot of younger students back in austin who seem not to know and dining out etiquette which is so frustrating!!! Ugh :( venting time... So we had a 12 top reso at 1pm call and said they were going to be at 1:30 which is a no no but we had no other resos so fine..... They showed up and were incomplete until 1:50! I had a 6 and an 8 top waiting and said I was going to have to give the room to a complete party but they kept saying the others are on the way...for 20 minutes apparently but made it seem like they were pulling in.....we had space freeing up in the dining room for the 6 and 8 otherwise I would have put them in the room...althought fitting 12 in the dining room wouldn't have been fun. It's just so annoying when people make a reso and just show up whenever they feel like it...this seems to be a new thing.. Really annoying. Anyways they came and sat. At 3 I had a 9 top walk in who was friends with the 12 reso and when we were trying to pull tables it seemed like a high school cafeteria because the 9 top waiting and the 12 top were in and out between the lobby and party room I couldn't keep track...oh and wait they know A8 also! So now A8, the lobby and party room are running (ok not running but..) around...seriously like a cafeteria. I asked the 9 top to wait complete if they wanted to be sat. We got them in, told them it was last call and got them out ASAP. What a long day...
Between a few pushy customers, all the larger parties and families, and having kome being turned in the high school lunch hour everything went surprisingly well ticket time wise. It was ramen day for sure but the servers were on top of letting customers know if there was a longer wait for ramen.
Specials?
3 Staff members that stood out (why/how):
Johnny did a great job handling the 12 and 9 plus sushi all at once. Everyone chipped in today
Any VIP's in?
Comps& Void Detail:
Void 2 tako, 2 ika, girl said after 30 min she had celiac and couldn't eat that....
Void uni 86
Void 3 clear soup. Later ordered teshoku so it was included
50% ($10) off ramen for soggy noodle
Void tekka and longhorn for wrong table
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2823
Projected Sales:$2880
TY Lunch Sales:$3194
+/- :Beat projections by $314. Beat LY lunch by 13% and $417
Lunch Covers:192
Avg PPA:$16.64
Weather: rain
Any Special events going on?: none
Who worked?: sago, clair, alex, johnny, ruthy h, mandy fr, diana fr train, jason sa
Flow of Business, Cuts and Ticket Times:
We started off pretty slow today. We picked up at 11:30 and between 11:45 we filled all the way up and ran out of high chairs. It was Saturday morning family mayhem. Almost every table in the restaurant had a child under 2 years old with them, so it did get quite noisy. We stayed on a consistent wait from about 11:45-3pm. I let everyone know we were going to be busy in Preshift this morning but we almost had as many covers as last night!
Between 12:30 and 2:45 almost every tables was 4+ . 4,4,4,6,8,4, and then the occasional 2 who came in scared to even ask what the wait was, but funny enough sushi bar always has a 2 open for those lucky customers to fly past the big parties.
So.....now that school is back in session there's a lot of younger students back in austin who seem not to know and dining out etiquette which is so frustrating!!! Ugh :( venting time... So we had a 12 top reso at 1pm call and said they were going to be at 1:30 which is a no no but we had no other resos so fine..... They showed up and were incomplete until 1:50! I had a 6 and an 8 top waiting and said I was going to have to give the room to a complete party but they kept saying the others are on the way...for 20 minutes apparently but made it seem like they were pulling in.....we had space freeing up in the dining room for the 6 and 8 otherwise I would have put them in the room...althought fitting 12 in the dining room wouldn't have been fun. It's just so annoying when people make a reso and just show up whenever they feel like it...this seems to be a new thing.. Really annoying. Anyways they came and sat. At 3 I had a 9 top walk in who was friends with the 12 reso and when we were trying to pull tables it seemed like a high school cafeteria because the 9 top waiting and the 12 top were in and out between the lobby and party room I couldn't keep track...oh and wait they know A8 also! So now A8, the lobby and party room are running (ok not running but..) around...seriously like a cafeteria. I asked the 9 top to wait complete if they wanted to be sat. We got them in, told them it was last call and got them out ASAP. What a long day...
Between a few pushy customers, all the larger parties and families, and having kome being turned in the high school lunch hour everything went surprisingly well ticket time wise. It was ramen day for sure but the servers were on top of letting customers know if there was a longer wait for ramen.
Specials?
3 Staff members that stood out (why/how):
Johnny did a great job handling the 12 and 9 plus sushi all at once. Everyone chipped in today
Any VIP's in?
Comps& Void Detail:
Void 2 tako, 2 ika, girl said after 30 min she had celiac and couldn't eat that....
Void uni 86
Void 3 clear soup. Later ordered teshoku so it was included
50% ($10) off ramen for soggy noodle
Void tekka and longhorn for wrong table
R&M needs?:
86'd items/ need more?
Friday PM 9.12.14
Written By:Cameron Stangel
LY Dinner Sales:$6609
Projected Sales:$6870
TY Dinner Sales:$6671
+/- :Missed projections by $199. Beat LY dinner by $62. Up 1% for dinner over LY
Dinner Covers:217
Avg PPA:$30.74
Weather:Rainy and COLD...
Any Special events going on?:None that I'm aware of
Who worked?:Johnny, Joel, Naoto, Sophia, Ale, Ruthy (H), Krystin (H), Lindsey (CT), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off like any typical Friday night. We filled up and went on wait by 7pm. We had a no show party of 7 at 7. We called and tried to get a hold of them but there was no answer. We had another party of 12 that made another reservation last minute for 9pm which worked out well.
We started out with a bunch of 2 tops for the first few hours of wait but towards the end larger parties filled the room. At one point there were about six 3+ tops waiting. We stayed on wait until 10pm. We got our last tables before 10:35pm and then it started emptying out a lot. It was busy tonight but everyone had a good rhythm to what they doing. Sushi bar and BOH had great ticket times and although the servers had full sections the whole time, they stayed busy but weren't overwhelmed. It seemed like all the guests were great too, no one was super needy or had anything to complain about! it was awesome.
I did have 3 different tables complain that their kitchen food was dry, all around the same time. I remade a tori teba. I talked to Vince, and we tried it, it wasn't as moist as normal but it wasn't as DRY as the customer made it seem. Problem was recovered and there were no more issues revolving it.
Specials?
Macha strawberry cheesecake
Ceviche
Crab bechemel Krokke
doughnuts
3 Staff members that stood out (why/how):
*Sophia did great on closing and working sushi bar.
*Lindsey was good at managing her time as CT she helped out the host stand when I had cut Krystin. Since it was raining she didn't have too much going on, but she was still productive. I need to remind her/closer needs to remind her, to rotate beers when she is restocking.
*Jason was very protectivbe over the water faucet..it becoame SUPER broken and he wanted to make sure no one was using it becasue no one knew how to turn it off!
Any VIP's in?
Comps& Void Detail:
F&F cheese cake comp from Toshi
5x buzz table edamame
Deep ellum 86'd
1 Kirin misring
$14.50 F&F comp on nigiri pieces for my neighbor who came in
R&M needs?:
rainy days=cockroaches? I killed one roach on the sushi bar expo when it was empty. It was scary and took all my might not to scream, but I got him..no one saw either too which was good...still gross
Joel killed one on the wall in the back B's, I don't think anyone saw that either, thank god. I know its inevitable but is there a pest person we could get to come out maybe?
86'd items/ need more?
LY Dinner Sales:$6609
Projected Sales:$6870
TY Dinner Sales:$6671
+/- :Missed projections by $199. Beat LY dinner by $62. Up 1% for dinner over LY
Dinner Covers:217
Avg PPA:$30.74
Weather:Rainy and COLD...
Any Special events going on?:None that I'm aware of
Who worked?:Johnny, Joel, Naoto, Sophia, Ale, Ruthy (H), Krystin (H), Lindsey (CT), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight started off like any typical Friday night. We filled up and went on wait by 7pm. We had a no show party of 7 at 7. We called and tried to get a hold of them but there was no answer. We had another party of 12 that made another reservation last minute for 9pm which worked out well.
We started out with a bunch of 2 tops for the first few hours of wait but towards the end larger parties filled the room. At one point there were about six 3+ tops waiting. We stayed on wait until 10pm. We got our last tables before 10:35pm and then it started emptying out a lot. It was busy tonight but everyone had a good rhythm to what they doing. Sushi bar and BOH had great ticket times and although the servers had full sections the whole time, they stayed busy but weren't overwhelmed. It seemed like all the guests were great too, no one was super needy or had anything to complain about! it was awesome.
I did have 3 different tables complain that their kitchen food was dry, all around the same time. I remade a tori teba. I talked to Vince, and we tried it, it wasn't as moist as normal but it wasn't as DRY as the customer made it seem. Problem was recovered and there were no more issues revolving it.
Specials?
Macha strawberry cheesecake
Ceviche
Crab bechemel Krokke
doughnuts
3 Staff members that stood out (why/how):
*Sophia did great on closing and working sushi bar.
*Lindsey was good at managing her time as CT she helped out the host stand when I had cut Krystin. Since it was raining she didn't have too much going on, but she was still productive. I need to remind her/closer needs to remind her, to rotate beers when she is restocking.
*Jason was very protectivbe over the water faucet..it becoame SUPER broken and he wanted to make sure no one was using it becasue no one knew how to turn it off!
Any VIP's in?
Comps& Void Detail:
F&F cheese cake comp from Toshi
5x buzz table edamame
Deep ellum 86'd
1 Kirin misring
$14.50 F&F comp on nigiri pieces for my neighbor who came in
R&M needs?:
rainy days=cockroaches? I killed one roach on the sushi bar expo when it was empty. It was scary and took all my might not to scream, but I got him..no one saw either too which was good...still gross
Joel killed one on the wall in the back B's, I don't think anyone saw that either, thank god. I know its inevitable but is there a pest person we could get to come out maybe?
86'd items/ need more?
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