Monday PM 9.15.14

Written By: Cameron Stangel


LY Dinner Sales:$3895
Projected Sales:$3980
TY Dinner Sales:$3869
+/- :Missed projections by $111. Down from LY dinner by -1% and $26
Dinner Covers:142
Avg PPA:$27.25


Weather: Hot again

Any Special events going on?: None that I am aware of

Who worked?: Joel, Krystin, Miho, Clair, Ruthy (H), Kaori (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
We were steady tonight. We filled up by 7:30 and it seemed like always the same number of tables leaving were always being replaced by new customers. We never went on wait but we were steady. By 8 we started to slow down a lot and empty out. Krystin was 1st cut and had a new section so I cut her. We continued so empty out and by 8:45pm I cut Joel as well. He also just got sat a new section so I knew he would be hanging out for awhile too. By 9 we got a mini late pop and filled back up. It was nothing 2 on couldn't handle and Joel was a big help while still finishing up his other tables.
I had a guy call in and ask for a to go order and I clearly explained how we are dine in only. He understood... Next I had a guy come in who was really really upset about our seating policy. His wife was about 15minutes behind him and he was really mad he couldn't sit down. Ruthy explained our policy, offered him something to drink, but he was still upset. Finally his wife came and the were immediately sat (once their parry was complete), and then they called me over. The women was mad her husband had to wait in the area and we refused to sit him. She pulled out every complaint I have ever heard. I graciously apologized and thanked them for "understanding" our policy, but she wouldn't stop saying how mad she as that we ignored her husbands needs and refused to sit him down and physically stopped him from sitting at a table....what!?!? He was waiting in the lobby with all the other incomplete parties. I explained this to her and I don't think she believed me. I explained we do this with every incomplete party and it wasn't just him. (they were taking this personally) I said any table that is incomplete can not sit down yet. She asked if he said he was dining alone I can not physically stop her from joining him. By this point things have gone so far into hypothetical theories I could no longer explain things to them since I was needed in other areas of the restaurant. All in all they were just those unfortunate customers who feel so entitled to the fact where if they said the sky is green you better agree or be ready for an ear full, no matter how much it doesn't make sense...hmm.
Other than that
Specials?
Sake contest. Highest sales wins the left over bottle from tasting, and the first person to show me that they surpassed the sales goal wins $10 Kome. Krystin had the highest sake sales and Clair won $10

3 Staff members that stood out (why/how):
*Miho is a rock star she just turns her tables so quickly while giving 110% attention to each one, its awesome
*Clair did a good job closing again tonight
*Krystin and Joel were tired but still pulled through
Any VIP's in?
Ixchel came in to eat

Comps& Void Detail:
Tacowasa salad void-86
Kome fry void misring kaki fry
SIN
Employee day off Ixchel
R&M needs?:

86'd items/ need more?