Saturday AM 9.6.14

Written By:Cameron Stangel

LY Lunch Sales:$2406
Projected Sales:$2474
TY Lunch Sales:$1907
+/- :Missed projections by $567. Down from LY lunch by $499 and 21% :(
Lunch Covers:118
Avg PPA:$16.16



Weather: Hot

Any Special events going on?: It's Saturday, again

Who worked?:Sayo, Clair, Alex, Johnny, Krystin (H), Jason (SA), Mandy (FR)

Flow of Business, Cuts and Ticket Times:
Well, our first customer walked in at 11:30am, so off to a pretty slow start. Next guests came at 12, and by 1pm we were about 3/4 full. After that we started to fillup and did end up going on wait for about 20 minutes. At 1:30 everyone had new, full sections so I went 3 on. At 2:30pm I went 2 on and 2:45 went 1 on. We didn't get any late pops, except a lady walked in at 2:58 said she was meeting someone else who was 10 minutes away (this was also already when kitchen did last call, since we had no new tables in 20 minutes) I explained to her we close at 3 then reopen for dinner at 5 and we would love for her to come back then..she understood.
I had one family, a regular family, come in today towards the end of our shift. This family is great but their kid misbehaves very badly and for an hour he just screamed at the top of his lungs. They kept taking him outside to reprimand him but as soon as they brought him back inside it would start all over again. Finally, I had to go to them and say there has been complaints about the noise level in the restaurant and we need to be considerate of everyone else in the dining area (if there was a rowdy super loud drunk table yelling it would be the same thing). They were very apologetic but the problem still continued so they took him outside for the rest of the meal.....The grandmother said they were trying to figure out the wifi so he can play ipad games but I told her we do not have wifi and how our customers come to our restaurant to eat  and not play games. She understood, but it was still bothersome to all our other patrons..
Ticket times were good, not complaints.
3 Staff members that stood out (why/how):
*Clair seemed more well rested today but still does not excuse her behavior yesterday for her own actions. I mean if you want to go out and party all night, fine, but don't come expecting everyone else to trade cuts with you because you don't fell good...so at least she didn't do that again...

*Sayo is proving again to be a strong server, maybe even stronger (in some ways) than some of our senior servers

*Mandy made sure  when she was food running to let the customer know the other item is on the way (from sushi bar, or not having enough room to carry) so great job!
Any VIP's in?

Comps& Void Detail:
F&F to Jerseys in laws
void one surf&turf guest changed mind, meant to be a Spooky roll...This family ordered with Alex by wanted to name the numbers of the roll on the menu not by the name. Alex repeated everything and showed them on the menu and they agreed, when roll cale out surf&turf is #12 and spooky is #13 they read it wrong, and didn't want it but we were able to use the roll for employee meal, Andrew from sushi bar wanted it

R&M needs?:

86'd items/ need more?