Sunday AM&PM 9.28.14

Written By: Cameron Stangel

LY Lunch Sales:$1926
Projected Sales:$1612
TY Lunch Sales:$1306
+/- :Missed projections by $306. Down $620 and 32% from LY! hmmm maybe we should close for a deep clean for lunch next year
Lunch Covers:79
Avg PPA:$16.53

LY Dinner Sales:$3590
Projected Sales:$3816
TY Dinner Sales:$3840
+/- :Beat projections by $24. Beat LY dinner sales by $250 and 7%
Dinner Covers:145
Avg PPA:$26.48

Weather: Awesome perfect weather! mid 80s

Any Special events going on?: Last day of the Pecan Street Festival, football stuff (...?)

Who worked?:AM:Jason, Kate, Krystin, Stephanie, Jason (SA), Ruthy (H), Mandy (FR)

Flow of Business, Cuts and Ticket Times:
This morning I got a call at 10:45 from Ruthy saying her car won't start and she wont be in for 30 minutes or so and she is getting a cab. I was a little irritated because this is the 2nd time in less than 2 weeks she has been 30 mintues or more later to work. The last time (9/19) she said she over slept and this time there was no excuse either. I recorded both incidences and issued her a late warning probation document along with an additional write up. Going off of the late tacking sheet, if she is late one more time in the next 6 weeks she will be terminated. She signed and understood..Her "probational period" for her last tardiness ended only 10 days prior to 9/19, so technically she was on a clean slate but 2 tardiness in 2 weeks puts her as if she gets one more in 6 weeks she will be terminated.
This morning was very very slow. I usually don't work Sundays so I was prepared for everything. Looking over the projections and the past Sundays I thought we were in for a late pop. We did start out strong with the usual crowd waiting for us to flip the sign and we were a little over 1/2 full. By 1pm we emptied out a lot without more coming in. 40 covers by 1 and up to 57 by 1:45pm. I went 3 on at 1:15pm with less than half the restaurant full. At 1:45pm I went 2 on with Jason and Stephanie. I was a little hesitant because I was thinking those late-afternoon customers would wander in but no one did. I figured if we did get a pop those two could handle it anyways. I cut Jason at 2:45, Stephanie didn't get any additional tables between that time and close.
During this slow time ticket times were normal, except I had to bring back a Bento box before it hit the floor because it was missing both a tamago and sun flower seeds on the Soba Salad. Slow business shouldn't mean we are getting careless or overlooking the execution of the quality of food we serve. If we have extra time we should be triple checking orders to make sure they are perfect, not sloppy. I went back and talked to Daniel and Jarred about it since Jarred was on Bento, he said he forgot. But- that was the only issue I had with food today.

PM: 
So.... Diana called in at 5pm, scheduled to host at 5 saying she is 10 minutes late because she was running errands. I told her that isn't an excuse and the in times aren't suggestions, its the schedule. So I documented this as well and gave her a late warning and probation document. When she finally arrived she seemed to look busy but I wasn't hovering around her to make sure she was doing her opening side work, since its expected it should be done. When we opened she never turned the sign or wasn't even paying attention that it was 5:30 even though we had a crowd waiting outside. Joel asked if it was past 5:30 and flipped the sign. On top of that she left the blinds up and it was super sunny and awkward and she said she forgot. I was helping her sit tables when we had a line at 5:30 and I sat A1 and was about to put down the worlds dirtiest menu on the table until I caught it. I asked her if she even wiped them down yet, she said she forgot. A table ordered seaweed salad which we were 86'd on the board and it wasn't marked off and I asked her if she has done the 86 board and she said she forgot.
Ixchel had her first PM foodrunning shift tonight and did great! she was doing AM the last 2 shifts so now she's getting to know the dinner menu better. Hiroe is a great trainer and is letting Ixchel take control while still keeping a watchful eye on her.

Tonight started off really strong. We had a few tables waiting when we first opened. By 6pm we were full (minus 1/2 sushi bar) and on wait. We stayed full and busy until about 7:30 when we started to fizzle out. At 8:20 I went 3 on. I was expecting maybe a later pop but it never happened! I was 2 on by 9pm and 1 on at 9:30. Really strong start to a super super slow night.

Specials?
Bento Box challange selling 6 or more gets Kome$, but no one won. 8 were sold total.
new strawberry cheesecake with thai basil crumble - 4, but 2 were a printer test for me to make sure they got the ticket printed in the back for plating.
Iwashi-4
ceveche-8

3 Staff members that stood out (why/how):
*Hopefully Ruthy and Diana will understand the seriousness of her tardiness and wont be late again.

*Jason, Krystin, and Stephanie are all on doubles today and Sunday doubles can be tough so to keep their hopes high I offered to buy them a drink or one menu item after their shift for their great work.

Any VIP's in?
I mentioned a family that came in yesterday that were visiting from Dallas. They came in again today!! They were super friendly and funny again saying they couldn't stay away and had to get their fix before heading back to Dallas. They said they have to come back next time they visit Austin.

Joseph from the kitchen came in with his Dad. It was his first time for dinner! funny, I sent them zato ichi and iidako, which they loved. Hes ramen so he was laughing that he's never tired most of the dinner items

Comps& Void Detail:
long ticket time tofu steak ~45 min. They already finished eating and this was a girls dinner. They weren't upset, just confused why it took so long. This was when we got our huge pop early on but it still shouldn't have took so long. I took it off the bill.
F&F
Void Soba salad
void midnight sun, wasnt made, misring
void feature dessert, misring to cheesecake dessert

R&M needs?:
The lock on the womens' restroom needs to be looked at I think. It seems to not be locking as easily.
***DUSTEN***Note for tomorrow. The outside lights that face airport are still out. Jason SA and I looked at them tonight and they take regular lightbulbs, can you remember to tell Jason SA to change them in the AM? I don't want him to do it now while they're on because I don't want him to get electrocuted. Arrigato


86'd items/ need more?