Sunday PM 9.14.14

Written By: Cameron Stangel


LY Dinner Sales:$3443
Projected Sales:$4114
TY Dinner Sales:$4071
+/- :Missed projections by $43. Beat LY by $628 and 18%
Dinner Covers:159
Avg PPA:$25.60

Weather: A bit overcast and cold........its awesome

Any Special events going on?: Football?

Who worked?: Joel, Clair, Krystin, Kate, Sayo, Ixchel (H), Mandy (FR), Jason (SA)

Flow of Business, Cuts and Ticket Times:
Everyone was on doubles today and Sunday doubles can be rough...Everyone seemed a little sluggish so I tried to pump them up with awesome contests/incentives. I gave $10 to anyone who beat the sales goal (only Krystin and Clair went over and won) but I also told everyone I would get them a drink after their shift as a thank you for the hard work, which helped :)
We started out strong tonight. By 6 we were nearly all the way full! Lots of Sunday early dinner guests. We also started out with a lot of larger parties as well. 6,5,5, 9,9(resos) and an 11 walk in. The 11 top called to make a reso but the time slots were already filled. When they came in incomplete we quoted them an hour. They were fine....at first. After 40 minutes or so they started to get a little pushy since we started to empty out but I told them even though tables are available they had to be complete to sit down...The number in their party started jumping form 11 to 10 to 7 to 11 people. They then said it was only them and the other people can sit somewhere else. They started being really rude, even though they were still under their quoted time. After talking to them I realized they weren't going to change their attitude at all. They said they would be fine sitting at 2 separate tables as is..A6 and B2 were both free so I said they can sit there but its at 2 different tables and they said it was ok..as soon as they sat down they scrambled to see who was going to sit next to who and after 2 minutes of musical chairs they pulled the two tables together...not what I explained to them.. about 5 minutes later 4 more people come in and were apparently the rest of their party. Ixchel did what she said she would do and was going to sit them at B7 away at their own table..but no they stopped at B2 and pulled all the chairs from the unoccupied B1 and joined the other party without saying a word and wouldn't move. I went and talked to the head of the table explaining this isn't what he just told me what was going to happen and this is against our policy. He was pretty rude on his phone the whole time I was talking to him and didn't even look up. Then, I guess I was annoying him so he started saying "I don't know whats happening" and waving his hands all around...rude. So I walked away, nicely, and just turned the convo into saying I just wanted to make sure they had enough chairs to diffuse the situation..and apparently they needed one more. Cool. Krystin took that table and handled it well dispite how needy they were. Everyone in that party were constantly looking around like the needed help but never said anything. They also all ordered at once, all at the same time from all ends of the table. All in all Krystin put in the perfect order. They spent well over $300 and even tipped her 20% (which we didn't see coming) and they didn't split the bill! perfect! On their way out one of the women did come up to me and greatly apologized saying she comes in a lot and loves our food, but knows how much of a hassle a big pushy group is and she is sorry for how some people acted. I felt better after that because some of them were really rude!
Anyways today was good, slow but steady with the bigger parties. I went 3 on at 8pm and gave Clair everything at 9:30.
A 1 top came in at 9:55. Everyone has been cut except for Clair. We said irrashamise but I guess Clair did not hear and didn't know she sat down...It wasn't like she was overwhelmed with tables she needed to be paying attention if she has the whole restaurant..Yes, Ixchel should have let her know as well but I think she was just under the impression that Clair saw/heard/knew about his new table. So....Clair told sushi bar and kitchen she was all in without knowing about this last table....10 minutes go by and I realize what happened Clair rushes over to her and receives her order...I explain to Toshi what happened (SORRY!) and they quickly made her order. To prevent this from ever happening again I told the host whenever its getting to be later towards closing and anyone walks in to make sure they let the server know they god sat...also I told Clair she needs to be on high alert of any new potential tables..also all in means 100% all in. The guest wasn't upset but this can't happen again.

Specials?
civiche
smoking sashimi
crab krokket
apple gyoza

3 Staff members that stood out (why/how):
Krystin and Ixchel handled the pushy party very calmly and professionally
Clair is a good closer but could use the extra practice, but still did a good job and was on top of her game.
Any VIP's in?

Comps& Void Detail:
F&F after work wine/beer
void one kome set--misring the customer wanted kome salad
3 birthday desserts
1 buzz edamame

R&M needs?:
hopefully our new water faucet gets put in tomorrow :):)
86'd items/ need more?