Saturday AM 9.13.14

Written By: Cameron Stangel

LY Lunch Sales:$2823
Projected Sales:$2880
TY Lunch Sales:$3194
+/- :Beat projections by $314. Beat LY lunch by 13% and $417
Lunch Covers:192
Avg PPA:$16.64



Weather: rain

Any Special events going on?: none

Who worked?: sago, clair, alex, johnny, ruthy h, mandy fr, diana fr train, jason sa

Flow of Business, Cuts and Ticket Times:
We started off pretty slow today. We picked up at 11:30 and between 11:45 we filled all the way up and ran out of high chairs. It was Saturday morning family mayhem. Almost every table in the restaurant had a child under 2 years old with them, so it did get quite noisy. We stayed on a consistent wait from about 11:45-3pm. I let everyone know we were going to be busy in Preshift this morning but we almost had as many covers as last night!
Between 12:30 and 2:45 almost every tables was 4+ . 4,4,4,6,8,4, and then the occasional 2 who came in scared to even ask what the wait was, but funny enough sushi bar always has a 2 open for those lucky customers to fly past the big parties.

So.....now that school is back in session there's a lot of younger students back in austin who seem not to know and dining out etiquette which is so frustrating!!! Ugh :( venting time... So we had a 12 top reso at 1pm call and said they were going to be at 1:30 which is a no no but we had no other resos so fine..... They showed up and were incomplete until 1:50! I had a 6 and an 8 top waiting and said I was going to have to give the room to a complete party but they kept saying the others are on the way...for 20 minutes apparently but made it seem like they were pulling in.....we had space freeing up in the dining room for the 6 and 8 otherwise I would have put them in the room...althought fitting 12 in the dining room wouldn't have been fun. It's just so annoying when people make a reso and just show up whenever they feel like it...this seems to be a new thing.. Really annoying. Anyways they came and sat. At 3 I had a 9 top walk in who was friends with the 12 reso and when we were trying to pull tables it seemed like a high school cafeteria because the 9 top waiting and the 12 top were in and out between the lobby and party room I couldn't keep track...oh and wait they know A8 also! So now A8, the lobby and party room are running (ok not running but..) around...seriously like a cafeteria. I asked the 9 top to wait complete if they wanted to be sat. We got them in, told them it was last call and got them out ASAP. What a long day...
Between a few pushy customers, all the larger parties and families, and having kome being turned in the high school lunch hour everything went surprisingly well ticket time wise. It was ramen day for sure but the servers were on top of letting customers know if there was a longer wait for ramen.
Specials?

3 Staff members that stood out (why/how):
Johnny did a great job handling the 12 and 9 plus sushi all at once. Everyone chipped in today
Any VIP's in?

Comps& Void Detail:
Void 2 tako, 2 ika, girl said after 30 min she had celiac and couldn't eat that....
Void uni 86
Void 3 clear soup. Later ordered teshoku so it was included
50% ($10) off ramen for soggy noodle
Void tekka and longhorn for wrong table

R&M needs?:

86'd items/ need more?