Thursday AM&PM 9.11.14

Written By: Cameron Stangel

LY Lunch Sales:$1279
Projected Sales: $1583
TY Lunch Sales:$1254
+/- :Missed Projections by $329. Down $25 and 2% from LY lunch
Lunch Covers:81
Avg PPA:$15.48

LY Dinner Sales: $3756
Projected Sales: $4271
TY Dinner Sales:$4788
+/- :Beat projections by $517. Up $1032 and 27% from LY dinner with an overall 20% up from the whole day LY, awesome.
Dinner Covers:163
Avg PPA:$29.37


Weather: Hot

Any Special events going on?: September 11..

Who worked?: AM: Katre, Sayo, Johnny, Lynn, Hiroe (FR), Johnathan (SA), Junko (H)
PM: Joel, Lindsey, Sayo, Naoto, Sophia, Ixchel (H), Diana (H-tr), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times:
By noon we were almost 1/2 full, the only wait were incomplete parties. 3 on at 12:30, 2 on at 12:40. By 1pm we haven't had a new customer in 20 minutes and more people were leaving rather than coming in..We emptied out pretty quickly. Being confident with Lynn, I cut to just her. Johnny just got sat, so he will be here to help out if need be, but it wasn't necessary for him to take anymore tables. 1 on at 1pm. Between 1:25pm and 2pm I only had a one top and a two top walk in. Everyone else was cashed out and gone by 1:30pm and Lynn did great. Her and Johnathan handled the floor wonderfully.
PM: Happy hour started out to a slow start but then picked up..Diana the new host was late and didn't seem to care (..maybe?). I asked if she had traffic or was seeing if there was a reason and she just said "no".  Anyways....Ixchel trained her until 7pm to when I cut Ixchel and switched the training over to Ruthy. Diana's Irrashamise are great but I need to coach her on her delivery, she needs to come across as more warm and friendly when explaining our seating policy to our guests, maybe just practice! It is great, she's not shy!...I did have to tell her not to text while she is on the clock and up at the host stand....Anyways as the night progressed she took total control and did a great job, she will do fine.
At one point I guess Ruthy told Diana to go get drinks for people waiting (Why? I don't know its her 1st day, she has no idea the protocol for drinks) I caught it too late but someone ordered Cava and Diana gave it to them in a red wine glasss..?What? as soon as I realized what happened I told them both NOT TO GET DRINKS since shes not trained! I don't know how this could have made sense but it didn't happen again after that.
This evening started out pretty slow, it took awhile to get things going. We went on wait at 8pm and went on and off a few times, there were mostly incomplete partys. I went 3 on at 8:30pm. At 8:45 we went back on wait until 9:45ish, with a super late pop. We had a 3 top walk in at 9:55pm who got their big order in right before last call. In the last hour we were really busy with all the new tables that walked in. It was kind of unexpected since we were pretty slow up until then...I'm glad a stayed 3 on until the very end or else we could have gotten into some trouble!

I had a problem with Kaori tonight, I had a couple who sat at B4 and asked Kaori if they could move to A4 and she said yes...The only problem was A4 was dirty and not set up when she gave the OK and they went and sat down at the dirty table....I rushed over and apologized and cleaned it up for them but they barely spoke English but didn't seem upset. I told Kaori if anyone asks her to move tables, it is OK but make sure 100% the table is all ready to go and if its not to tell them they can move right after we clear the table for them. She apologized


*Reminder..tomorrow night, my night, Krystin and Ruthy are switching in times. Krystin will be in at 4:30pm and Ruthy at 6pm

3 Staff members that stood out (why/how): 
*The Ruthy and Diana drink incident was really unsettling....Ruthy has been doing great lately but today was so crazy like she wasn't thinking at all...

*Sophia hasn't closed sushi bar at dinner in a long time but she rocked it out. It took her a second for her to get in her groove but when she did, she was flying. She was thankful she was able to close tonight as a little warm up for closing tomorrow sushi bar.

*Although Diana and Sophia are friends they didn't talk at work and were super professional, which was nice.

Any VIP's in?
Kayo
Comps& Void Detail:
$10 Kome bucks redeem
Void suzuki kimchi 86 for employee meal
void seaweed salad wasn't made
takowaska salad 86 for employee meal
void backbone waasnt made
void trio roll change mind to go go roll
2 glass muscadet recovery....expired bad tasting bottle, 2 glass worth in bottle to be accounted for
Kayo owner comp
Kome $ Sophia, Naoto and Joel for beating the sales goal

R&M needs?:
Hopefully Rodrigo will come install our super fancy new water faucet tomorrow :) ahh the things I get excited for!

86'd items/ need more?

*Fresh Plus called today to decrease their wholesale order, effective immediately..only by 2 less CA rolls. I changed their future invoice (for tomorrow), printed it and let the AM sushi bar wholesale people know whats up.