Written By: Devin
LY Dinner Sales: $5526.00
Projected Sales : $6450.00 (-121)
TY Dinner Sales: $6329
+/- : 803.00, 15%
Dinner Covers: 229
Avg PPA:27.64
Weather: sunny warm high today was 92
Special events?: Thursday before labor day
Who worked: John H, Kelly S, Cindy, Lindsey, Ruth, Alyssa CT, Kelly D host, Annie host ,Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Started off steady with a small line, we didn't get on a full wait until 6:30. Wait times were never over 30 min but we stayed on a wait till 9:07. Cut Annie at 9:15. then went to two on at 9:30. Smooth sailing for the rest of the night.
Guest at B8 asked us to cancel the rest of their order after they had tempura moriawase, takoyaki and yakisoba complained that the food was greasy. Leary went over and talked with them. The wife said she was a professional chef and they used to live in Japan so they felt they knew how the food should taste. They said they liked the takoyaki, but everything else was too greasy. Leary suggested getting some items that weren't fried instead, but they just wanted to go. We cancelled the rest of the food that was on the way, and Leary comped the tempura and yakisoba. He apologized and suggested maybe trying sushi bar item next time. We tried the tempura and it was good. The yakisoba probably could have used a little less oil. Followed up with Vince to try using slightly less oil for the rest of the night. Several employees ordered it for dinner and loved.
A guest called me over to show me what they thought was plastic in their ika-yaki. after conferring with Vince i went back to the table and told them it wasn't plastic but the cartilage from the squid and that it should have taken out when it was cleaned, we sent a new one out on the fly and they were happy.
Specials: Mabo Tofu 4, Yakisoba 13, nigiri set 14
3 Staff members that stood out (why/how):
Kelly had a travel bank CC that she ran once on the wrong seat so she deleted the payment and re rang it on the correct seat but the card was declined the second time. We spoke with the guest to see if they had another form of payment. He called the bank and was able to get cash from an ATM. I apologized for the inconvenience but he said it happens with his card all the time and he understood. Leary coached Kelly on how to adjust or transfer a CC so that you dont have to delete the payment.
Ruthie did a great job as closer, never seemed rushed and was great with all her guests.
Kelly and Annie made a great team at host stand, wait times were great and they never went into the red on their quote times.
Any VIP's in?
Rachel and Carlos
Comps& Void Detail:
Antucura Spk Rose- found in service fridge comped to spill
liberty lunch- found under hand sink all banged up- comped to spill
Tempura Moriwasa and dinner spec 2- DNL comp see above notes
$15 kome bucks
1 bday comp
R&M needs:
handle for ice scoop is breaking off in the ice machine. Elizabeth can you please call pro ice in the AM and see if they can fix.
86'd items/ need more:
Thursday, August 31, 2017
Thursday AM 8/31/17 recap
Written By: Dusten
LY Lunch Sales: no info
Projected Sales : no info
TY Lunch Sales: 1892
+/- :
Lunch Covers: 113
Avg PPA: 16.74
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.72%
Weather: sunny high 80's
Special events?: Hurricane Harvey Aftermath
Who worked: Lindsey, Zayn, Camacho, Johnny CL, Annie H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Slow start. Slow lunch. We filled up somewhere close to 12:30. I cut to two at 1:15 and just Johnny at 1:45pm. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Zayn seems very careful and measured in his serving at the moment. He made no mistakes, and handled a difficult customer with a steady hand. Nice guy.
No real issues or standouts otherwise. I realize I failed to mention last night the sushi bar killing it with one person missing on a 200+ cover night. Otsukare!
Any VIP's in? Our first table came in a few minutes before opening, went to Annie and said "table for 3." Annie recognized the alpha woman as she comes in with her mother on occasion and is very vocal and insistent on which table she wants. We were pretty well ready to be open so we sat them. They were seated in Zayn's section. I helped him run their sushi lunches and asked if they needed anything. The woman asked Zayn why their lunches took longer than some other table that wasn't his section. I offered the possible explanation that they had ordered 3 sushi lunches, whereas that other table only had one.
5 minutes later they found a hair in one of their unagi pieces. I rushed over, inspected the plate, apologized and let them know we'd remake the meal and that her lunch was on us. When I went I asked how everything was and the woman replied with, "we'll take the check now." I thanked them on the way out. No eye contact. They left Zayn about 12%.
-Allison and Emily,
-Old Bike Guy
-Derek
-Leslie and co-workers.
Elizabeth: I took a call from Stuart with Rewards Network, he asked for you specifically. His number is (312) 521-6481
Comps& Void Detail: Sushi bar error for Sushi Lunch with hairy unagi
Recovery comp for catering order mistake.
EMP day off for Derek.
ANA discount
R&M needs: New freezer was delivered today.
86'd items/ need more:
LY Lunch Sales: no info
Projected Sales : no info
TY Lunch Sales: 1892
+/- :
Lunch Covers: 113
Avg PPA: 16.74
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.72%
Weather: sunny high 80's
Special events?: Hurricane Harvey Aftermath
Who worked: Lindsey, Zayn, Camacho, Johnny CL, Annie H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Slow start. Slow lunch. We filled up somewhere close to 12:30. I cut to two at 1:15 and just Johnny at 1:45pm. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Zayn seems very careful and measured in his serving at the moment. He made no mistakes, and handled a difficult customer with a steady hand. Nice guy.
No real issues or standouts otherwise. I realize I failed to mention last night the sushi bar killing it with one person missing on a 200+ cover night. Otsukare!
Any VIP's in? Our first table came in a few minutes before opening, went to Annie and said "table for 3." Annie recognized the alpha woman as she comes in with her mother on occasion and is very vocal and insistent on which table she wants. We were pretty well ready to be open so we sat them. They were seated in Zayn's section. I helped him run their sushi lunches and asked if they needed anything. The woman asked Zayn why their lunches took longer than some other table that wasn't his section. I offered the possible explanation that they had ordered 3 sushi lunches, whereas that other table only had one.
5 minutes later they found a hair in one of their unagi pieces. I rushed over, inspected the plate, apologized and let them know we'd remake the meal and that her lunch was on us. When I went I asked how everything was and the woman replied with, "we'll take the check now." I thanked them on the way out. No eye contact. They left Zayn about 12%.
-Allison and Emily,
-Old Bike Guy
-Derek
-Leslie and co-workers.
Elizabeth: I took a call from Stuart with Rewards Network, he asked for you specifically. His number is (312) 521-6481
Comps& Void Detail: Sushi bar error for Sushi Lunch with hairy unagi
Recovery comp for catering order mistake.
EMP day off for Derek.
ANA discount
R&M needs: New freezer was delivered today.
86'd items/ need more:
Wednesday, August 30, 2017
Wednesday PM 8/30/17
Written By: Dusten
LY Dinner Sales: 5614
Projected Sales : N/A
TY Dinner Sales: 6500
+/- : 16% over LY (PS not entered.)
Dinner Covers: 217
Avg PPA: 29.95
Weather: Sunny, high 80's low 90's
Special events?: Hurricane Harvey Aftermath, and appropriately enough National Grief Awareness Day
Who worked: John H., Camacho, Ruthy, Derek, Mandy CL, Kelly D/Annie H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times: Started out nice and easy. Had a good group for Happy Hour. Filled up nearly and had a very brief lull from 6:15-6:45. We were on a full wat from 6:50-9:45. Campers held us up a couple of times, but nothing more that a minute or two. Lot's of people in town with no particular place to go. I cut John at 8:45. We had a steady influx of people and the wait went up to about 45 minutes. With Derek in the back A's and Mandy closing I hesitated to make any further cuts. They were doing fine, but I could tell they were at their limit and Camacho and Ruthy were ready for more. Cut everyone but Derek and Mandy at 9:45.
Specials: 3 mabo tofu, 10 yakisoba ,10 nigiri sets
3 Staff members that stood out (why/how): Annie and Kelly made for a good team tonight. I don't think they were quite prepared for the amount of sales they'd make tonight. I noticed a table or two sit open a little too long. When I said something to Annie about it, I could feel her tense up in defensiveness, but very consciously relax and checked herself. She is definitely making an effort in that respect. Later in the night, maybe 9 pm when the people kept coming and kept coming, she was asking me a question and a woman interrupted her. Annie turned an said, "excuse me, just a moment please," in a tone that the customer and I both noticed. I took care of the woman immediately and apologized, in front of Annie. She had a knowing look that she, again needed to check herself. Ups and downs.
Kelly was totally level-headed the whole night. Wouldn't have known she was a double. She and Annie traded duties back and forth all night. They both seem eager to get cocktail practice in. No computer errors from either.
Ruthy had 2 hotate carpaccio's she mistakenly rang in for the party room. Seemed awfully deliberate, ringing in two identical items, as they had other items from the kitchen that were also rung in as duplicates. She knew they didn't order the hotates, but couldn't say if she rang those in meaning something else. In any case, I feel like I had a couple of comps due to similar circumstances with her recently. Something to keep an eye on. All this happened very early on and she was stellar the rest of the night. Also,
Derek was selling bottles left and right. He did very well in a section that sometimes isn't so great. I was still careful not to push him with cuts.
Any VIP's in? Elliot- dude that comes in by himself.
Monk and a date.
Had a young man drop off an application just before opening. Says he has restaurant experience, but did not list it on the application.
Comps& Void Detail: $25 Kome bucks to cover an old $25 Mercury gift card
bday desserts: 2x camembert, 2x fried ice cream
Server misring 2x hotate carpaccio: Kazu did tell me they were able to reuse them.
R&M needs:
86'd items/ need more: Employee coffee and Casa Brasil. I looked at the sales and we did not sell 4lbs of French Press coffee last week.
Reg. Uni
Beef carpaccio
Toro
Duck Breast nigiri.
LY Dinner Sales: 5614
Projected Sales : N/A
TY Dinner Sales: 6500
+/- : 16% over LY (PS not entered.)
Dinner Covers: 217
Avg PPA: 29.95
Weather: Sunny, high 80's low 90's
Special events?: Hurricane Harvey Aftermath, and appropriately enough National Grief Awareness Day
Who worked: John H., Camacho, Ruthy, Derek, Mandy CL, Kelly D/Annie H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times: Started out nice and easy. Had a good group for Happy Hour. Filled up nearly and had a very brief lull from 6:15-6:45. We were on a full wat from 6:50-9:45. Campers held us up a couple of times, but nothing more that a minute or two. Lot's of people in town with no particular place to go. I cut John at 8:45. We had a steady influx of people and the wait went up to about 45 minutes. With Derek in the back A's and Mandy closing I hesitated to make any further cuts. They were doing fine, but I could tell they were at their limit and Camacho and Ruthy were ready for more. Cut everyone but Derek and Mandy at 9:45.
Specials: 3 mabo tofu, 10 yakisoba ,10 nigiri sets
3 Staff members that stood out (why/how): Annie and Kelly made for a good team tonight. I don't think they were quite prepared for the amount of sales they'd make tonight. I noticed a table or two sit open a little too long. When I said something to Annie about it, I could feel her tense up in defensiveness, but very consciously relax and checked herself. She is definitely making an effort in that respect. Later in the night, maybe 9 pm when the people kept coming and kept coming, she was asking me a question and a woman interrupted her. Annie turned an said, "excuse me, just a moment please," in a tone that the customer and I both noticed. I took care of the woman immediately and apologized, in front of Annie. She had a knowing look that she, again needed to check herself. Ups and downs.
Kelly was totally level-headed the whole night. Wouldn't have known she was a double. She and Annie traded duties back and forth all night. They both seem eager to get cocktail practice in. No computer errors from either.
Ruthy had 2 hotate carpaccio's she mistakenly rang in for the party room. Seemed awfully deliberate, ringing in two identical items, as they had other items from the kitchen that were also rung in as duplicates. She knew they didn't order the hotates, but couldn't say if she rang those in meaning something else. In any case, I feel like I had a couple of comps due to similar circumstances with her recently. Something to keep an eye on. All this happened very early on and she was stellar the rest of the night. Also,
Derek was selling bottles left and right. He did very well in a section that sometimes isn't so great. I was still careful not to push him with cuts.
Any VIP's in? Elliot- dude that comes in by himself.
Monk and a date.
Had a young man drop off an application just before opening. Says he has restaurant experience, but did not list it on the application.
Comps& Void Detail: $25 Kome bucks to cover an old $25 Mercury gift card
bday desserts: 2x camembert, 2x fried ice cream
Server misring 2x hotate carpaccio: Kazu did tell me they were able to reuse them.
R&M needs:
86'd items/ need more: Employee coffee and Casa Brasil. I looked at the sales and we did not sell 4lbs of French Press coffee last week.
Reg. Uni
Beef carpaccio
Toro
Duck Breast nigiri.
Wednesday AM 8/30/17
Written By: Drew
LY Lunch Sales: 1734
Projected Sales : 1933 (+23)
TY Lunch Sales: 1956
+/- : +13%
Lunch Covers: 110
Avg PPA: $17.78
Weather: Sunny High 80's Feels amazing
Special events?:
Who worked: Kelly S, John, Zayn, Johnny, Kelly D (H) and Brittany(Host-Training), Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Today was a much better day than yesterday, everyone seemed in a great mood, smiles were on point. Had a slow start to lunch today, didn't know if it would get busy but then we filled up by 12:15. Went on a 15 min wait at 12:45 pm and then went off the wait 30 min later at 1:15 pm. That's when i cut John since he was our only double. Around 1:30 things died down a lot, so I went 2 on, and let Kelly and Johnny close it out. Had Brittany fill out all her paper work, Dusten will enter her into our system today. She said she will be in contact with Leary for her next shift since she isnt quite sure what her bullfight schedule is by memory.
Specials:
3 Staff members that stood out (why/how):
- Kelly Swaney was a huge help today for me, it being my Solo managing shift and all. She was also very on point today with her service and didn't need my help at all. All of her customers were very happy when i checked with them.
-John got stiffed on the tip of a $50 tab today, it was a 2 older women at B3, I actually checked on them and they seemed fine and happy, John seems to think they accidentally took the signed copy with the tip on it, which has happened. I decided to give him 50% off his meal instead of 30 to make up for the walked tip. Hope that was ok he just seemed a bit bummed about it.
-Kelly Dobbins was a super star trainer at the host stand today. Even taught me a few things today, and she gave great feedback for how things went for Brittany's first day.
-Zayn was a bit nervous for it being his solo shift but he was doing great and asked me for help when he needed it. Once he shook off the nerves he excelled greatly.
Any VIP's in?
Rob Som
Comps& Void Detail:
Birthday Dessert x 2
Kome Bucks for Johnny Contest meal
Training meal for Kelly D and Brittany
R&M needs:
86'd items/ need more:
86 Asahi Draft (not sure what to do when we are out)
LY Lunch Sales: 1734
Projected Sales : 1933 (+23)
TY Lunch Sales: 1956
+/- : +13%
Lunch Covers: 110
Avg PPA: $17.78
Weather: Sunny High 80's Feels amazing
Special events?:
Who worked: Kelly S, John, Zayn, Johnny, Kelly D (H) and Brittany(Host-Training), Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Today was a much better day than yesterday, everyone seemed in a great mood, smiles were on point. Had a slow start to lunch today, didn't know if it would get busy but then we filled up by 12:15. Went on a 15 min wait at 12:45 pm and then went off the wait 30 min later at 1:15 pm. That's when i cut John since he was our only double. Around 1:30 things died down a lot, so I went 2 on, and let Kelly and Johnny close it out. Had Brittany fill out all her paper work, Dusten will enter her into our system today. She said she will be in contact with Leary for her next shift since she isnt quite sure what her bullfight schedule is by memory.
Specials:
3 Staff members that stood out (why/how):
- Kelly Swaney was a huge help today for me, it being my Solo managing shift and all. She was also very on point today with her service and didn't need my help at all. All of her customers were very happy when i checked with them.
-John got stiffed on the tip of a $50 tab today, it was a 2 older women at B3, I actually checked on them and they seemed fine and happy, John seems to think they accidentally took the signed copy with the tip on it, which has happened. I decided to give him 50% off his meal instead of 30 to make up for the walked tip. Hope that was ok he just seemed a bit bummed about it.
-Kelly Dobbins was a super star trainer at the host stand today. Even taught me a few things today, and she gave great feedback for how things went for Brittany's first day.
-Zayn was a bit nervous for it being his solo shift but he was doing great and asked me for help when he needed it. Once he shook off the nerves he excelled greatly.
Any VIP's in?
Rob Som
Comps& Void Detail:
Birthday Dessert x 2
Kome Bucks for Johnny Contest meal
Training meal for Kelly D and Brittany
R&M needs:
86'd items/ need more:
86 Asahi Draft (not sure what to do when we are out)
Tuesday, August 29, 2017
Tuesday PM Recap 8/29/17
Written By: Chelsea
LY Dinner Sales: $4808
Projected Sales: not listed
TY Dinner Sales: $5285
+/- : 10% over LY
Dinner Covers: 198
Avg PPA: $26.69
Weather: another cool evening for August.
Special events?: none
Who worked: Patrick, Mandy, Derek, Kelly, Clair CL, Hiroe FR and Cal SA, Annie and Rachel Host (Kelly D called out sick and said she talked to Rachel who was okay with coming back for the night to take her shift).
Flow of Business, Cuts and Ticket Times: Started off a little busier than last night. Went on a wait around 6:15, and it was around 25-30m. Went off the wait around 8:15, and it was basically one in one out until 9pm. Went 2 on at that time and cut Annie as well, and it worked out well because it died out pretty quickly after that. Ticket times were good!
Interesting event of the evening, early on in the shift a gentleman walked in and asked for a manager, and Devin and I were both the ones to greet him so we asked how we could help. He showed us a ring box, he was going to propose to his GF! So they had a great meal and we sent them a Temp Ice Cream for dessert, and then he asked her and she said yes. Patrick was their server and he did a really great job. Per Take's suggestion, we gave them Kome Bucks for next time as well!
- Just realized I screwed up and gave the hosts each $1 too much in their tips. I owe the change bag $2. Two dual-job doubles in a row fried my brain, thankfully those won't be in my future much longer!! :)
Specials: Nigiri Set - 6, Stardust Cowboy Roll - 4, Mabo Tofu - 8, Yakisoba - 7
3 Staff members that stood out (why/how):
- Cal was less sloppy tonight than last night, but still incredibly slow. I don't think I've ever had to help an SA as much as I have to help him. If more than one table got up at once or within even a five minute window, he got so behind that the tables would start piling up. I tried to help him out with tips for consolidating his efforts so that he wouldn't get behind so easily, mentioning that he'll need to work on it for if he gets Friday or Saturday night shifts, but he didn't really seem interested and just said "well yeah, I have another 50 hour a week job, so I'll just be working slow shifts anyway." Oookay.
- Eli (former dishwasher) called early in the shift and asked if he could have someone pick up his last paycheck for him. I hadn't done this before so I asked who he wanted to pick it up, and then asked him to have them bring an ID so I can confirm. Texted Elizabeth to make sure that was ok and she suggested having it in writing next time. Angela Cruz came to pick up the check for him around 11pm.
- Derek asked for some feedback as usual, and I let him know to ask for help when he needs it. He has a tendency to not ask, but once I ask him if he needs it, then it opens the floodgates for help. I reminded him to ask earlier, as that's why we are here, and then it's less of a cluster of things that need help and the shift can flow more smoothly and he doesn't have to get stressed. He had two pretty large parties in the party room, and handled them well overall.
- Annie did the cocktailing for the hosts today and did well, yesterday's practice really seemed to help.
Any VIP's in? Rachel and Carlos, family of four that usually sits at the sushi bar, Nine Banded Gary and wife Leigh, Spencer's GF, and Dusten.
Comps& Void Detail: Emp Day Off for Dusten and Kome Bucks from him, DNL Temp Ice Cream, customer said they didn't think the tempura was cooked enough, but they had also let it sit a while before digging in to it. Kome Bucks for the engaged couple's dessert.
R&M needs:
86'd items/ need more: Asahi. out of kegs in the dry storage. O-Toro, Ankimo Kobachi, softo. Candles for the windows.
LY Dinner Sales: $4808
Projected Sales: not listed
TY Dinner Sales: $5285
+/- : 10% over LY
Dinner Covers: 198
Avg PPA: $26.69
Weather: another cool evening for August.
Special events?: none
Who worked: Patrick, Mandy, Derek, Kelly, Clair CL, Hiroe FR and Cal SA, Annie and Rachel Host (Kelly D called out sick and said she talked to Rachel who was okay with coming back for the night to take her shift).
Flow of Business, Cuts and Ticket Times: Started off a little busier than last night. Went on a wait around 6:15, and it was around 25-30m. Went off the wait around 8:15, and it was basically one in one out until 9pm. Went 2 on at that time and cut Annie as well, and it worked out well because it died out pretty quickly after that. Ticket times were good!
Interesting event of the evening, early on in the shift a gentleman walked in and asked for a manager, and Devin and I were both the ones to greet him so we asked how we could help. He showed us a ring box, he was going to propose to his GF! So they had a great meal and we sent them a Temp Ice Cream for dessert, and then he asked her and she said yes. Patrick was their server and he did a really great job. Per Take's suggestion, we gave them Kome Bucks for next time as well!
- Just realized I screwed up and gave the hosts each $1 too much in their tips. I owe the change bag $2. Two dual-job doubles in a row fried my brain, thankfully those won't be in my future much longer!! :)
Specials: Nigiri Set - 6, Stardust Cowboy Roll - 4, Mabo Tofu - 8, Yakisoba - 7
3 Staff members that stood out (why/how):
- Cal was less sloppy tonight than last night, but still incredibly slow. I don't think I've ever had to help an SA as much as I have to help him. If more than one table got up at once or within even a five minute window, he got so behind that the tables would start piling up. I tried to help him out with tips for consolidating his efforts so that he wouldn't get behind so easily, mentioning that he'll need to work on it for if he gets Friday or Saturday night shifts, but he didn't really seem interested and just said "well yeah, I have another 50 hour a week job, so I'll just be working slow shifts anyway." Oookay.
- Eli (former dishwasher) called early in the shift and asked if he could have someone pick up his last paycheck for him. I hadn't done this before so I asked who he wanted to pick it up, and then asked him to have them bring an ID so I can confirm. Texted Elizabeth to make sure that was ok and she suggested having it in writing next time. Angela Cruz came to pick up the check for him around 11pm.
- Derek asked for some feedback as usual, and I let him know to ask for help when he needs it. He has a tendency to not ask, but once I ask him if he needs it, then it opens the floodgates for help. I reminded him to ask earlier, as that's why we are here, and then it's less of a cluster of things that need help and the shift can flow more smoothly and he doesn't have to get stressed. He had two pretty large parties in the party room, and handled them well overall.
- Annie did the cocktailing for the hosts today and did well, yesterday's practice really seemed to help.
Any VIP's in? Rachel and Carlos, family of four that usually sits at the sushi bar, Nine Banded Gary and wife Leigh, Spencer's GF, and Dusten.
Comps& Void Detail: Emp Day Off for Dusten and Kome Bucks from him, DNL Temp Ice Cream, customer said they didn't think the tempura was cooked enough, but they had also let it sit a while before digging in to it. Kome Bucks for the engaged couple's dessert.
R&M needs:
86'd items/ need more: Asahi. out of kegs in the dry storage. O-Toro, Ankimo Kobachi, softo. Candles for the windows.
Tuesday AM Recap 8/29/2017
Written By:Devin
LY Lunch Sales: $2372.00
Projected Sales : $2480.00 (-515.00)
TY Lunch Sales: $1965.00
+/- : -407.00 -9%
Lunch Covers: 89
Avg PPA: 22.08
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 1.82%
Weather: windy/sunny
Special events?:
Who worked: Pat, John H, Lindsey, Johnny, Zayn SA, Hiroe FR, Annie HOST
Flow of Business, Cuts and Ticket Times:
-Started out slow didn't get our first guest until 11:15. we almost filled up, 4 empty spots at sushi bar, by 12:30 then it started to thin out. We never really got on a wait. cut down to three on at 1:30 then two on at 1:40.
- Ticket times got a little long right around 12 when boh and sushi bar were filling a catering order on the fly.
- Elizabeth came in to get new hire, Steven Ward,in the sytem and paperwork done but he was a no call no show. Elizabeth tried calling him and he didn't answer his phone.
- had an application turned in for sushi bar, i put it in Andrew's box
Specials: Moba Tofu
Ran a contest for selling three Moba tofu but didn't have a winner.
3 Staff members that stood out (why/how):
Annie dusted air vent on wall by B8 and also noticed the zip ties on the bamboo blinds outside had come off so she put new ones on. I felt like that was going above and beyond and a good eye for detail!
- Lindsey was a big help on my first solo shift. had a positive attitude all day and was a joy to work with
-Hiroe was very helpful when the kitchen got slammed early in service. she was all over the place!
Any VIP's in? Steve ( orders omakase every time)
Steve ( older gentlemen whom usually come in with his wife and orders chardonnay)
Comps& Void Detail:
- had a table with a baby leave early because their baby got fussy. I went by the table and talked with them, they said they were sorry and that he was fine in here last time. They also told me they were out celebrating the Mom's bday. I comped an inexpensive roll for them and told them to make sure to come back with the baby next time, that we are a family restaurant sometimes babies cry and that isn't a problem. they seemed very happy when they left.
- Void a Kitsune Udon for john. he miss rang two but was able to stop the kitchen in time before it was made.
R&M needs: I dusted the air vent in the ceiling after service. it had a thick layer of built up dust, seems like there is a lot of dust on the inside of the vent as well.
86'd items/ need more:
LY Lunch Sales: $2372.00
Projected Sales : $2480.00 (-515.00)
TY Lunch Sales: $1965.00
+/- : -407.00 -9%
Lunch Covers: 89
Avg PPA: 22.08
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 1.82%
Weather: windy/sunny
Special events?:
Who worked: Pat, John H, Lindsey, Johnny, Zayn SA, Hiroe FR, Annie HOST
Flow of Business, Cuts and Ticket Times:
-Started out slow didn't get our first guest until 11:15. we almost filled up, 4 empty spots at sushi bar, by 12:30 then it started to thin out. We never really got on a wait. cut down to three on at 1:30 then two on at 1:40.
- Ticket times got a little long right around 12 when boh and sushi bar were filling a catering order on the fly.
- Elizabeth came in to get new hire, Steven Ward,in the sytem and paperwork done but he was a no call no show. Elizabeth tried calling him and he didn't answer his phone.
- had an application turned in for sushi bar, i put it in Andrew's box
Specials: Moba Tofu
Ran a contest for selling three Moba tofu but didn't have a winner.
3 Staff members that stood out (why/how):
Annie dusted air vent on wall by B8 and also noticed the zip ties on the bamboo blinds outside had come off so she put new ones on. I felt like that was going above and beyond and a good eye for detail!
- Lindsey was a big help on my first solo shift. had a positive attitude all day and was a joy to work with
-Hiroe was very helpful when the kitchen got slammed early in service. she was all over the place!
Any VIP's in? Steve ( orders omakase every time)
Steve ( older gentlemen whom usually come in with his wife and orders chardonnay)
Comps& Void Detail:
- had a table with a baby leave early because their baby got fussy. I went by the table and talked with them, they said they were sorry and that he was fine in here last time. They also told me they were out celebrating the Mom's bday. I comped an inexpensive roll for them and told them to make sure to come back with the baby next time, that we are a family restaurant sometimes babies cry and that isn't a problem. they seemed very happy when they left.
- Void a Kitsune Udon for john. he miss rang two but was able to stop the kitchen in time before it was made.
R&M needs: I dusted the air vent in the ceiling after service. it had a thick layer of built up dust, seems like there is a lot of dust on the inside of the vent as well.
86'd items/ need more:
Monday, August 28, 2017
Monday PM Recap 8/28/17
Written By: Chelsea
LY Dinner Sales: closed last year
Projected Sales : no projection listed
TY Dinner Sales: $5792
+/- :
Dinner Covers: 218
Avg PPA: $26.57
Weather: a nice cool evening with no rain!
Special events?: Post Hurricane Harvey
Who worked: Patrick, Derek, Mandy, Kelly, Clair CL, Hiroe FR and Cal SA, Kelly D and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slow, half full by 6. By 6:55, we were full and by 7:15 we had a slight wait that died back down. At 7:45, it picked back up and we went on a regular 30-35m wait. Went off the wait by 9:35. Went 4 on at 9:30, and then 2 on at 9:40 to close. Ticket times were good!
Specials: Nigiri Set - 10, Mabo Nasu - 6, Nikujaga - 6
3 Staff members that stood out (why/how):
- Cal needed some help and tips today, he was a bit on the slow and sloppy side. I think he got thrown off by the slow start that ended up picking up. He was refilling waters and accidentally refilled a Kyuri in Maine. Of course there was hardly anything in the glass before that, but the customer wanted it replaced. I let him know to confirm with tables if they want a refill, and make sure they have the right glass. Shortly afterward, he was cleaning S12 and didn't notice that he'd left a bit of water on the seat. Reminded him to wipe any seats that have any food or water left on them. About an hour later, he had a tray not all the way on a chair with dishes at B1, and Kelly D didn't see it and accidentally bumped the chair and knocked the tray off while walking guests to a table. Reminded him to keep an eye on where his tray is and to watch the distribution of weight on the trays.
- Annie wanted to practice cocktailing today, as she wants to complete her training shifts so she can get regular cocktail shifts. Let her practice and she did pretty well, had to remind her of things like to check the drink list to make sure she's using the right glass, etc. She was a little slow on the computer at first, but will probably pick it up after another couple of training shifts. She's also one that needs to be kept on track, as she'd occasionally get distracted once someone started chatting with her.
- Kelly was more on point today than lately, I think she's trying to turn things around.
Any VIP's in? Old John, Erik from Daruma, Spencer's Dad and family, Taylor and Olivia
Comps& Void Detail: Void Kirin Light that Kelly accidentally opened but then luckily resold shortly afterward (voided bc the first one was at HH prices). Void misring Korokke, Derek accidentally hit it twice instead of once. Void Karaage teishoku, Pat meant to hit dinner but hit lunch. Spill Kyuri in Maine for the Cal refill mistake, SIN for Black Star Coop, Emp Day off for Erik, FNF for Spencer's family, FNF for Taylor and Olivia Takoyaki and Pork belly piece, they had just driven directly back from Houston where they had the unfortunate task of housesitting.
R&M needs: Fridge guy came for the one in the kitchen, said it would probably cost more to fix than to replace. Matt kinda got the impression that the guy didn't really want to look at it.
86'd items/ need more: nikujaga
LY Dinner Sales: closed last year
Projected Sales : no projection listed
TY Dinner Sales: $5792
+/- :
Dinner Covers: 218
Avg PPA: $26.57
Weather: a nice cool evening with no rain!
Special events?: Post Hurricane Harvey
Who worked: Patrick, Derek, Mandy, Kelly, Clair CL, Hiroe FR and Cal SA, Kelly D and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slow, half full by 6. By 6:55, we were full and by 7:15 we had a slight wait that died back down. At 7:45, it picked back up and we went on a regular 30-35m wait. Went off the wait by 9:35. Went 4 on at 9:30, and then 2 on at 9:40 to close. Ticket times were good!
Specials: Nigiri Set - 10, Mabo Nasu - 6, Nikujaga - 6
3 Staff members that stood out (why/how):
- Cal needed some help and tips today, he was a bit on the slow and sloppy side. I think he got thrown off by the slow start that ended up picking up. He was refilling waters and accidentally refilled a Kyuri in Maine. Of course there was hardly anything in the glass before that, but the customer wanted it replaced. I let him know to confirm with tables if they want a refill, and make sure they have the right glass. Shortly afterward, he was cleaning S12 and didn't notice that he'd left a bit of water on the seat. Reminded him to wipe any seats that have any food or water left on them. About an hour later, he had a tray not all the way on a chair with dishes at B1, and Kelly D didn't see it and accidentally bumped the chair and knocked the tray off while walking guests to a table. Reminded him to keep an eye on where his tray is and to watch the distribution of weight on the trays.
- Annie wanted to practice cocktailing today, as she wants to complete her training shifts so she can get regular cocktail shifts. Let her practice and she did pretty well, had to remind her of things like to check the drink list to make sure she's using the right glass, etc. She was a little slow on the computer at first, but will probably pick it up after another couple of training shifts. She's also one that needs to be kept on track, as she'd occasionally get distracted once someone started chatting with her.
- Kelly was more on point today than lately, I think she's trying to turn things around.
Any VIP's in? Old John, Erik from Daruma, Spencer's Dad and family, Taylor and Olivia
Comps& Void Detail: Void Kirin Light that Kelly accidentally opened but then luckily resold shortly afterward (voided bc the first one was at HH prices). Void misring Korokke, Derek accidentally hit it twice instead of once. Void Karaage teishoku, Pat meant to hit dinner but hit lunch. Spill Kyuri in Maine for the Cal refill mistake, SIN for Black Star Coop, Emp Day off for Erik, FNF for Spencer's family, FNF for Taylor and Olivia Takoyaki and Pork belly piece, they had just driven directly back from Houston where they had the unfortunate task of housesitting.
R&M needs: Fridge guy came for the one in the kitchen, said it would probably cost more to fix than to replace. Matt kinda got the impression that the guy didn't really want to look at it.
86'd items/ need more: nikujaga
Monday AM 8/28/17
Written By: Devin
LY Lunch Sales: closed this day last year
Projected Sales : 2263.00
TY Lunch Sales: $2210.00
+/- : closed last year on this day/ -53.00 PS
Lunch Covers: 133
Avg PPA: $16.62
Previous Days Labor:28%
Previous Days Comps: 9%
Controllable Comps: 1.51%
Weather: Rain let up today, just a little overcast
Special events?: No Rain!!!
Who worked: John H, Pat, Grace, Johnny D, Zayn SA, Rachel Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
- items for pre-shift: a lot of out of town people, in town from Houston and flooding areas. a lot of guests not used to our service style or food. be aware greet times could take longer.
- steady flow of guests all lunch till about 1:30 then we were hit with a large pop at the end of service. we were never on a wait.
- we had a table start off as a four top then grew to eleven, they tried to move tables around. Elisabeth stepped in and helped to accommodate them.
Specials: Mabo Tofu
3 Staff members that stood out (why/how):
-Rachel did an amazing job on a very busy solo host shift, also her last shift with us.
-Grace still feeling a little of the effects from food poisoning,Started out strong but as the shift went by she was not feeling well towards the end of service. understandably, but should communicate her needs a little better.
- Pat ran his section very well, he got hit with a big party and some guests from Houston/flooding areas. they asked for "real silverware" and called our food "Chinese food" he stayed positive and did a great job!
Any VIP's in?
-Elizabeth and Tom
- lead singer from Fastball, Miles
- SIN from daidua
-SIN from Kemuri
Comps& Void Detail:
- had a four tops rolls come out at very different times, they were not sharing so half the table watched the other half eat. we took off a hot sake and i apologized. they were very happy and said they would be back!
-SIN comp DaiDue
-SIN comp Kemuri
-Rachel's last shift so we comped her meal
R&M needs:
86'd items/ need more: Liberty Lunch, but we got a delivery mid shift
LY Lunch Sales: closed this day last year
Projected Sales : 2263.00
TY Lunch Sales: $2210.00
+/- : closed last year on this day/ -53.00 PS
Lunch Covers: 133
Avg PPA: $16.62
Previous Days Labor:28%
Previous Days Comps: 9%
Controllable Comps: 1.51%
Weather: Rain let up today, just a little overcast
Special events?: No Rain!!!
Who worked: John H, Pat, Grace, Johnny D, Zayn SA, Rachel Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
- items for pre-shift: a lot of out of town people, in town from Houston and flooding areas. a lot of guests not used to our service style or food. be aware greet times could take longer.
- steady flow of guests all lunch till about 1:30 then we were hit with a large pop at the end of service. we were never on a wait.
- we had a table start off as a four top then grew to eleven, they tried to move tables around. Elisabeth stepped in and helped to accommodate them.
Specials: Mabo Tofu
3 Staff members that stood out (why/how):
-Rachel did an amazing job on a very busy solo host shift, also her last shift with us.
-Grace still feeling a little of the effects from food poisoning,Started out strong but as the shift went by she was not feeling well towards the end of service. understandably, but should communicate her needs a little better.
- Pat ran his section very well, he got hit with a big party and some guests from Houston/flooding areas. they asked for "real silverware" and called our food "Chinese food" he stayed positive and did a great job!
Any VIP's in?
-Elizabeth and Tom
- lead singer from Fastball, Miles
- SIN from daidua
-SIN from Kemuri
Comps& Void Detail:
- had a four tops rolls come out at very different times, they were not sharing so half the table watched the other half eat. we took off a hot sake and i apologized. they were very happy and said they would be back!
-SIN comp DaiDue
-SIN comp Kemuri
-Rachel's last shift so we comped her meal
R&M needs:
86'd items/ need more: Liberty Lunch, but we got a delivery mid shift
Sunday, August 27, 2017
Sunday PM recap 8/21/17
Written By: Dusten
LY Dinner Sales: 5122
Projected Sales : 5500
TY Dinner Sales: 4185
+/- : down 18% from LY and short of PS by $1315
Dinner Covers: 147
Avg PPA: 28.47
Special events?: Hurricane Harvey messin' up stuff.
Who worked: Patrick, John, Cindy, Ruthy, Clair CL, Alyssa/Rachel H, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Busier than expected, but still a slow Sunday. We approached full at 7pm. Few tables waiting about 20 minutes until 8pm. Cut Patrick at 8:15pm, John and Rachel at 8:45, Cindy at 9:15 and Ruthy at 9:35.
Specials: 7 mabo nasu, 4 nikujaga, 2 aji sashimi
So with the Nikujaga- Chelsea asked if I could get a photo of the dish for social media. I asked Matt to bring the sample for servers to me first so I could shoot it. I was brought a really sloppy looking bowl of brown stuff. The one Vince made last night was very pretty. Matt re-plated it and we got the photo done and the servers got a look at the ideal presentation. I was told Josh put it together. He seemed a little embarrassed when I brought it back. I didn't understand why it was such a big deal until later in the shift when I saw Matt running all the ingredients through a strainer to get the broth out and then separate everything. As I understood it, all of the ingredients are basically cooked together, then the thing is deconstructed and re-built for the sake of presentation. If that is how it was prepped and that is how it is made, okay then. Let's get all those putting it together on the same page for presentation. I don't want to hear, "It's just a bowl of soup," when I bring it back for sloppy plating. On the other hand, if there is a better way to prep the dish so that cooks aren't digging through people's food with a strainer and utensils to separate the beef from the noodles from the carrots from the potatoes from the onions, I'd be all for that as well.
3 Staff members that stood out (why/how): I don't know if I've managed Patrick on a dinner shift in a while, but he had no issues tonight whatsoever. I didn't hear a word from him about computer issues or mis-rings. He and Cindy were the easiest servers to manage tonight.
Clair gritted her teeth through the last table tonight. She has her first day of school in the morning, but is also aware that these people likely have lost their home. They gave her $7 on $68 and left just before 11pm. I gave her some Kome bucks.
Any VIP's in? Lot's of extra people in from out of town at the moment. I really did not recognize any regulars tonight. We had a 5 top (two babies) walk in at 9:58pm. They are in town since Friday from Port Lavaca. Sushi bar and kitchen responded professionally. Clair treated them well, but they had no idea where they were or what they were looking at with our menu. I imagine there are going to be more of these tables.
Comps& Void Detail: bday tempura ice cream,
server misring surf and turf
49.10 Kome bucks- I took home a bottle of Daiginjo
R&M needs: John (dish) accidentally broke what I think is the dashi holder.
86'd items/ need more:
LY Dinner Sales: 5122
Projected Sales : 5500
TY Dinner Sales: 4185
+/- : down 18% from LY and short of PS by $1315
Dinner Covers: 147
Avg PPA: 28.47
Special events?: Hurricane Harvey messin' up stuff.
Who worked: Patrick, John, Cindy, Ruthy, Clair CL, Alyssa/Rachel H, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Busier than expected, but still a slow Sunday. We approached full at 7pm. Few tables waiting about 20 minutes until 8pm. Cut Patrick at 8:15pm, John and Rachel at 8:45, Cindy at 9:15 and Ruthy at 9:35.
Specials: 7 mabo nasu, 4 nikujaga, 2 aji sashimi
So with the Nikujaga- Chelsea asked if I could get a photo of the dish for social media. I asked Matt to bring the sample for servers to me first so I could shoot it. I was brought a really sloppy looking bowl of brown stuff. The one Vince made last night was very pretty. Matt re-plated it and we got the photo done and the servers got a look at the ideal presentation. I was told Josh put it together. He seemed a little embarrassed when I brought it back. I didn't understand why it was such a big deal until later in the shift when I saw Matt running all the ingredients through a strainer to get the broth out and then separate everything. As I understood it, all of the ingredients are basically cooked together, then the thing is deconstructed and re-built for the sake of presentation. If that is how it was prepped and that is how it is made, okay then. Let's get all those putting it together on the same page for presentation. I don't want to hear, "It's just a bowl of soup," when I bring it back for sloppy plating. On the other hand, if there is a better way to prep the dish so that cooks aren't digging through people's food with a strainer and utensils to separate the beef from the noodles from the carrots from the potatoes from the onions, I'd be all for that as well.
3 Staff members that stood out (why/how): I don't know if I've managed Patrick on a dinner shift in a while, but he had no issues tonight whatsoever. I didn't hear a word from him about computer issues or mis-rings. He and Cindy were the easiest servers to manage tonight.
Clair gritted her teeth through the last table tonight. She has her first day of school in the morning, but is also aware that these people likely have lost their home. They gave her $7 on $68 and left just before 11pm. I gave her some Kome bucks.
Any VIP's in? Lot's of extra people in from out of town at the moment. I really did not recognize any regulars tonight. We had a 5 top (two babies) walk in at 9:58pm. They are in town since Friday from Port Lavaca. Sushi bar and kitchen responded professionally. Clair treated them well, but they had no idea where they were or what they were looking at with our menu. I imagine there are going to be more of these tables.
Comps& Void Detail: bday tempura ice cream,
server misring surf and turf
49.10 Kome bucks- I took home a bottle of Daiginjo
R&M needs: John (dish) accidentally broke what I think is the dashi holder.
86'd items/ need more:
Sunday AM Recap 8/27/17
Written By: Leary
LY Lunch Sales:$2368
Projected Sales :$2632 (-836)
TY Lunch Sales:$1796
+/- :-572, -24%
Lunch Covers: 87
Avg PPA: $20.64
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 3%
Weather: Steady rain
Special events?:
Who worked:
John, Pat, Camcho, Mandy Cl, Beorn SA, Brennan FR, Rachel H
Flow of Business, Cuts and Ticket Times:
Pretty slow as expected. Pretty much just half full for the bulk of the shift. Staff was unchallanged, and no issues.
Specials:
Mabo Tofu-
3 Staff members that stood out (why/how):
-Had a Mabo contest. Selling 3 orders earned you a lunch, and Jason hit his goal by 1230.
-Grace called in with food poisoning. Shifted Alyssa to host, and John to server. Should be fine without a cocktail with the weather conditions.
Any VIP's in?
-Rob
-John
-Jason's friend from the Beverly
Comps& Void Detail:
FNF for 2 zato-ichis for Jason's friend
FNF for catering trays for Say's baby shower
R&M needs:
-Still managing leaks, but not as bad as yesterday. Leak in the lobby seemed to stop, but a small leak in the party room vent popped up today.
-Dusten keep an eye on towels tonight/tomorrow morning. We have been using them to dry leaks so we might run out before Wednesday. Call Prudential tomorrow afternoon for a Tuesday "hotshot" if it looks like we wont make it.
86'd items/ need more:
LY Lunch Sales:$2368
Projected Sales :$2632 (-836)
TY Lunch Sales:$1796
+/- :-572, -24%
Lunch Covers: 87
Avg PPA: $20.64
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 3%
Weather: Steady rain
Special events?:
Who worked:
John, Pat, Camcho, Mandy Cl, Beorn SA, Brennan FR, Rachel H
Flow of Business, Cuts and Ticket Times:
Pretty slow as expected. Pretty much just half full for the bulk of the shift. Staff was unchallanged, and no issues.
Specials:
Mabo Tofu-
3 Staff members that stood out (why/how):
-Had a Mabo contest. Selling 3 orders earned you a lunch, and Jason hit his goal by 1230.
-Grace called in with food poisoning. Shifted Alyssa to host, and John to server. Should be fine without a cocktail with the weather conditions.
Any VIP's in?
-Rob
-John
-Jason's friend from the Beverly
Comps& Void Detail:
FNF for 2 zato-ichis for Jason's friend
FNF for catering trays for Say's baby shower
R&M needs:
-Still managing leaks, but not as bad as yesterday. Leak in the lobby seemed to stop, but a small leak in the party room vent popped up today.
-Dusten keep an eye on towels tonight/tomorrow morning. We have been using them to dry leaks so we might run out before Wednesday. Call Prudential tomorrow afternoon for a Tuesday "hotshot" if it looks like we wont make it.
86'd items/ need more:
Saturday, August 26, 2017
Saturday PM Recap 8/26/17
Written By: Chelsea
LY Dinner Sales: $7938
Projected Sales : $8316
TY Dinner Sales: $3602
+/- : 55% under LY and $4714 under PS
Dinner Covers: 146
Avg PPA: $24.67
Weather: rainy and windy.
Special events?: Tropical Storm Harvey, Mayweather v. MacGregor match, National Dog Day, National Women's Equality Day, Pride Austin Day
Who worked: Krystin, Kelly, Ruthy, Lindsey, Dusten CL, Beorn SA and Hiroe FR, Rachel and Kelly D Host. Called Alyssa before her shift and told her we wouldn't need her to come in, and thankful that we did, as Kelly D made only two drinks.
Flow of Business, Cuts and Ticket Times: Started off painfully slow for a Saturday. Didn't get our first table until 5:15, and a second at 5:30, and then it started to pick up slightly from there. Halfway full by 6:30, and mostly full by 6:50 minus a few sushi bar seats. By 7:20 we were actually full, had one party on the wait for about 10 minutes. That was the extent of the wait, as we never filled up again. Went 4 on at 8pm, were 3/4 full by 8:30, cut Rachel then. Went 3 on at 8:55, and it started dwindling from there. By 9:20 the restaurant was about 1/3 full, so we went 2 on. At 9:40, we had just three tables in the whole restaurant and they were all done, so I let Dusten take over. At 10:15, only two of those tables remained and were still closed out, so we ended up closing a little early so everyone could get home safely. Ticket times were good, no customer complaints about time.
Did have a couple come in and sit at B3 and Ruthy brought the ID to me because it was suspect. It was an out of state ID (Arizona), that looked sketchy. The guy did look of age, but the front and back of the ID seemed to have a sticker with the hologram on it, so I went out and let the guy know we would unfortunately be unable to accept it, and they left before ordering.
Specials: Whole Aji - 3, Rainbow Roll (sorry, didn't realize we weren't doing it on weekends anymore. But it was pride day and thought it would be fun to celebrate, also we knew it'd be super slow from the weather and match) - 6, Mabo Nasu - 9, Nikujaga - 5
3 Staff members that stood out (why/how):
- Kelly D did a great job keeping the lobby dry with towels and warning folks it might be slick right under the vent that was leaking.
- When Kelly S went out to smoke after she was totally done, she came back in with an empty Asahi glass. I asked her where she got it, and she said it was a mess up so she took it. I asked her if she asked anyone before she took it, and she said no. I let her know it's not okay to just take anything she wants without asking, as I was going to let the sushi bar or kitchen have the Asahis if they had not been sold by a reasonable time. She was apologetic and said she understood, and that she would be sure to ask next time.
Any VIP's in? Kelly S's roommates.
Comps& Void Detail: DNL Earth Wind Fire, they said the roll was too big. Birthday Camembert, ANA Discount, Spill 2x Asahi, Ruthy thought the table would want another round so she made it, but then they didn't want them and then they didn't get sold. Kitchen Error Tori Teba, one of the pieces was pretty big so it had a slight bit of undercookedness at the center, and was bloody so the customer was concerned. I took it off their check and asked if we could get them anything else. They didn't want anything else, but we put in two pork belly pieces to send their way, and I gave them Kome Bucks for next time while apologizing profusely. They said they come in all the time and they were very understanding. However, they were in a pretty big hurry after that, and left before the pork belly pieces came out, even though Lindsey let them know they were about to come out.
R&M needs: power started flickering a bit around 9:15-9:30 but didn't stay off permanently. Leak in lobby was pretty frequent.
86'd items/ need more: candles for the windowsills. oddly low on chopsticks although everyone said there were plenty last night. we kept running out throughout the shift.
LY Dinner Sales: $7938
Projected Sales : $8316
TY Dinner Sales: $3602
+/- : 55% under LY and $4714 under PS
Dinner Covers: 146
Avg PPA: $24.67
Weather: rainy and windy.
Special events?: Tropical Storm Harvey, Mayweather v. MacGregor match, National Dog Day, National Women's Equality Day, Pride Austin Day
Who worked: Krystin, Kelly, Ruthy, Lindsey, Dusten CL, Beorn SA and Hiroe FR, Rachel and Kelly D Host. Called Alyssa before her shift and told her we wouldn't need her to come in, and thankful that we did, as Kelly D made only two drinks.
Flow of Business, Cuts and Ticket Times: Started off painfully slow for a Saturday. Didn't get our first table until 5:15, and a second at 5:30, and then it started to pick up slightly from there. Halfway full by 6:30, and mostly full by 6:50 minus a few sushi bar seats. By 7:20 we were actually full, had one party on the wait for about 10 minutes. That was the extent of the wait, as we never filled up again. Went 4 on at 8pm, were 3/4 full by 8:30, cut Rachel then. Went 3 on at 8:55, and it started dwindling from there. By 9:20 the restaurant was about 1/3 full, so we went 2 on. At 9:40, we had just three tables in the whole restaurant and they were all done, so I let Dusten take over. At 10:15, only two of those tables remained and were still closed out, so we ended up closing a little early so everyone could get home safely. Ticket times were good, no customer complaints about time.
Did have a couple come in and sit at B3 and Ruthy brought the ID to me because it was suspect. It was an out of state ID (Arizona), that looked sketchy. The guy did look of age, but the front and back of the ID seemed to have a sticker with the hologram on it, so I went out and let the guy know we would unfortunately be unable to accept it, and they left before ordering.
Specials: Whole Aji - 3, Rainbow Roll (sorry, didn't realize we weren't doing it on weekends anymore. But it was pride day and thought it would be fun to celebrate, also we knew it'd be super slow from the weather and match) - 6, Mabo Nasu - 9, Nikujaga - 5
3 Staff members that stood out (why/how):
- Kelly D did a great job keeping the lobby dry with towels and warning folks it might be slick right under the vent that was leaking.
- When Kelly S went out to smoke after she was totally done, she came back in with an empty Asahi glass. I asked her where she got it, and she said it was a mess up so she took it. I asked her if she asked anyone before she took it, and she said no. I let her know it's not okay to just take anything she wants without asking, as I was going to let the sushi bar or kitchen have the Asahis if they had not been sold by a reasonable time. She was apologetic and said she understood, and that she would be sure to ask next time.
Any VIP's in? Kelly S's roommates.
Comps& Void Detail: DNL Earth Wind Fire, they said the roll was too big. Birthday Camembert, ANA Discount, Spill 2x Asahi, Ruthy thought the table would want another round so she made it, but then they didn't want them and then they didn't get sold. Kitchen Error Tori Teba, one of the pieces was pretty big so it had a slight bit of undercookedness at the center, and was bloody so the customer was concerned. I took it off their check and asked if we could get them anything else. They didn't want anything else, but we put in two pork belly pieces to send their way, and I gave them Kome Bucks for next time while apologizing profusely. They said they come in all the time and they were very understanding. However, they were in a pretty big hurry after that, and left before the pork belly pieces came out, even though Lindsey let them know they were about to come out.
R&M needs: power started flickering a bit around 9:15-9:30 but didn't stay off permanently. Leak in lobby was pretty frequent.
86'd items/ need more: candles for the windowsills. oddly low on chopsticks although everyone said there were plenty last night. we kept running out throughout the shift.
Saturday AM Recap 8/26/17
Written By: Leary
LY Lunch Sales: 2934
Projected Sales: 3333 (-1156)
TY Lunch Sales: 2177
+/- : -757, -26%
Lunch Covers: 100
Avg PPA: 21.77
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: 5%
Weather: Rainy as expected
Special events?: Hurricane season
Who worked:
Mandy Tr Zayn, Pat, Derek, Johnny Cl, Cal SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty normal flow for a Saturday despite the rain. A little on the slow side, but not as dead as I expected. Slow trickle at first, but we were mostly full by 1, and stayed pretty steady.
Right in the beginning of the shift Victor, a sushi bar regular, told Mandy that our Ramen has just been getting worse and worse. I caught him on the way out and apologized, and said it was on our radar and we were working on improving it. He was nice and understanding, but unfortunately I couldn't comp anything because he had already paid, and he refused Kome Bucks for next time. Let's make sure to take care of something the next time he comes in.
I followed up with Matt and he said the broth was tasting good. Had him make a bowl and it was not good at all. We figured out that the umami mix was off and threw it out. It was made by Morgan, and replaced with one made by Yuka. I followed up with Vince about the Ramen issue today.
Specials:
3 Staff members that stood out (why/how):
-Mandy was a thorough trainer. She did give some feedback about Zayn's that's a little concerning. She said he's still struggling with consolidated actions as well as identifying some nigiri pieces. This was his last train and his first server shift is next Wednesday lunch. I'm looking to have someone come in to work that shift, and give him one more train.
- Had an alcohol contest today and Johnny won by selling 2 small bottles.
-Hiroe was great as always. I asked her to maybe help Matt when tasting items in the future.
Any VIP's in?
-Victor
-Rob
-Ania & Brian
Comps& Void Detail:
-Kome Bucks & Emp Day off for Kelly D
-Birthday Dessert
-Emp Day Off for Pat's Wife
-Training meal for Zayn & Mandy
R&M needs:
-Leak is continuing in the small bathroom. Also had a slight leak in the vent of the prep area, but it looks more like a condensation build up. Leak started to form into the prep area light after awhile so we turned it off. Leak started forming in the middle of the lobby from that vent as well. Doing our best to maintain, but it's going to be a challenging few days. I called Petrocelli and left a message. I will follow up with them Monday morning. Unfortunately they won't be able to do anything until it drys up.
86'd items/ need more:
LY Lunch Sales: 2934
Projected Sales: 3333 (-1156)
TY Lunch Sales: 2177
+/- : -757, -26%
Lunch Covers: 100
Avg PPA: 21.77
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: 5%
Weather: Rainy as expected
Special events?: Hurricane season
Who worked:
Mandy Tr Zayn, Pat, Derek, Johnny Cl, Cal SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty normal flow for a Saturday despite the rain. A little on the slow side, but not as dead as I expected. Slow trickle at first, but we were mostly full by 1, and stayed pretty steady.
Right in the beginning of the shift Victor, a sushi bar regular, told Mandy that our Ramen has just been getting worse and worse. I caught him on the way out and apologized, and said it was on our radar and we were working on improving it. He was nice and understanding, but unfortunately I couldn't comp anything because he had already paid, and he refused Kome Bucks for next time. Let's make sure to take care of something the next time he comes in.
I followed up with Matt and he said the broth was tasting good. Had him make a bowl and it was not good at all. We figured out that the umami mix was off and threw it out. It was made by Morgan, and replaced with one made by Yuka. I followed up with Vince about the Ramen issue today.
Specials:
3 Staff members that stood out (why/how):
-Mandy was a thorough trainer. She did give some feedback about Zayn's that's a little concerning. She said he's still struggling with consolidated actions as well as identifying some nigiri pieces. This was his last train and his first server shift is next Wednesday lunch. I'm looking to have someone come in to work that shift, and give him one more train.
- Had an alcohol contest today and Johnny won by selling 2 small bottles.
-Hiroe was great as always. I asked her to maybe help Matt when tasting items in the future.
Any VIP's in?
-Victor
-Rob
-Ania & Brian
Comps& Void Detail:
-Kome Bucks & Emp Day off for Kelly D
-Birthday Dessert
-Emp Day Off for Pat's Wife
-Training meal for Zayn & Mandy
R&M needs:
-Leak is continuing in the small bathroom. Also had a slight leak in the vent of the prep area, but it looks more like a condensation build up. Leak started to form into the prep area light after awhile so we turned it off. Leak started forming in the middle of the lobby from that vent as well. Doing our best to maintain, but it's going to be a challenging few days. I called Petrocelli and left a message. I will follow up with them Monday morning. Unfortunately they won't be able to do anything until it drys up.
86'd items/ need more:
Friday PM Recap 8/2/17
Written By: Leary
LY Dinner Sales: 6514
Projected Sales : 7948 (+596)
TY Dinner Sales: 8544
+/- : +2030, +31%
Dinner Covers: 268
Avg PPA: 31.88
Weather: A hard rain at 3, and then just cloudy
Special events?:
Who worked: Cindy, Johnny, Krystin, Ruthy, Dusten Cl, Beorn SA, Brennan FR, Alyssa & Kelly D H, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty smooth Friday night. Slow start due to the rain I'm guessing, but we did start hitting a wait by 630. Wait was 45 min by 730 and held there until 9. Never got a big pop tonight, but more of a steady flow throughout the shift. Came off the wait around 10, and cut Pat, and Kelly. 2 on at 1030. Ticket times were great.
Had a guest send back an Endo in the beginning of the night. I tasted the fish out of it, and it was definitely off. I had Toshi taste a couple rolls, and those tasted normal. Not sure how 1 roll was off. We took the roll off, brought them some zato-ichi pieces on the house, and apologized. They left happy.
Specials:
Nigiri Set- 22
Mabo Nasu- 5
3 Staff members that stood out (why/how):
-Despite the slower shift Patrick sold over $900 as the cocktail. He was hustling for that $$.
-There were a few pieces I sent back to Toshi to fix, but most of General's plates looked decent tonight.
When Devin and did a walk at the end of the night there were several issues with the close.
The small trash needed to be emptied behind the sushi bar. The dishwasher was closed down, and all the employee plates were piled in the bus tubs. Miso soup container was half full sitting in dish. We spent thousands of dollars due to pest issues because of food being left out over night. We're not going to leave out food and dirty plates every again. If the dishwasher is done all the employees are responsible for rinsing and washing their own dishes. Kitchen Manager is responsible to run the last rack of dishes and turn the machine off. A lot of sauces were left out in the kitchen. Some probably didn't need to be refrigerated and some due, but none were covered. Tamari definitely needs to be refrigerated. It says so on the container for a reason. We will discuss all of this with employees in up coming meetings. Until then, Sushi and Kitchen will go back to be checked out by FOH MOD.
Any VIP's in?
Jason & Susan
Julian & Nona
Kelly & Lindsey
Comps& Void Detail:
-Guest Changed Mind for Asahi
-FNF for Kelly D's best friend
-DNL for Endo in NY
-Emp Day Off
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6514
Projected Sales : 7948 (+596)
TY Dinner Sales: 8544
+/- : +2030, +31%
Dinner Covers: 268
Avg PPA: 31.88
Weather: A hard rain at 3, and then just cloudy
Special events?:
Who worked: Cindy, Johnny, Krystin, Ruthy, Dusten Cl, Beorn SA, Brennan FR, Alyssa & Kelly D H, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty smooth Friday night. Slow start due to the rain I'm guessing, but we did start hitting a wait by 630. Wait was 45 min by 730 and held there until 9. Never got a big pop tonight, but more of a steady flow throughout the shift. Came off the wait around 10, and cut Pat, and Kelly. 2 on at 1030. Ticket times were great.
Had a guest send back an Endo in the beginning of the night. I tasted the fish out of it, and it was definitely off. I had Toshi taste a couple rolls, and those tasted normal. Not sure how 1 roll was off. We took the roll off, brought them some zato-ichi pieces on the house, and apologized. They left happy.
Specials:
Nigiri Set- 22
Mabo Nasu- 5
3 Staff members that stood out (why/how):
-Despite the slower shift Patrick sold over $900 as the cocktail. He was hustling for that $$.
-There were a few pieces I sent back to Toshi to fix, but most of General's plates looked decent tonight.
When Devin and did a walk at the end of the night there were several issues with the close.
The small trash needed to be emptied behind the sushi bar. The dishwasher was closed down, and all the employee plates were piled in the bus tubs. Miso soup container was half full sitting in dish. We spent thousands of dollars due to pest issues because of food being left out over night. We're not going to leave out food and dirty plates every again. If the dishwasher is done all the employees are responsible for rinsing and washing their own dishes. Kitchen Manager is responsible to run the last rack of dishes and turn the machine off. A lot of sauces were left out in the kitchen. Some probably didn't need to be refrigerated and some due, but none were covered. Tamari definitely needs to be refrigerated. It says so on the container for a reason. We will discuss all of this with employees in up coming meetings. Until then, Sushi and Kitchen will go back to be checked out by FOH MOD.
Any VIP's in?
Jason & Susan
Julian & Nona
Kelly & Lindsey
Comps& Void Detail:
-Guest Changed Mind for Asahi
-FNF for Kelly D's best friend
-DNL for Endo in NY
-Emp Day Off
R&M needs:
86'd items/ need more:
Friday, August 25, 2017
Friday AM 8.25.17
Written By: Elizabeth
LY Lunch Sales: $2430
Projected Sales : $2980
TY Lunch Sales: $2478
+/- : +2% LY and -$502 PS
Lunch Covers: 127
Avg PPA: $19.51
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 4.78%
Weather: Impending doom (storm on the rise) But muggy, overcast and low 90s
Special events?: Hurricane Harvey
Who worked: Derek, Lindsey, Kelly, Clair CL> Annie Host, Brennan FR, Beorn SA, Zayn Server trained
Flow of Business, Cuts and Ticket Times:
Slow start. Steady throughout the day but never full. Made cuts at 1 with Lindsey, then went 2 on around 1:20, since it remained steady/slow. At 1:40 we got a hard push and did the bulk of our business between 1:40 and close. Clair and Kelly hustled it, and Lindsey and Derek helped where needed- Annie kept asking is anyone needed help, but the team was helping each other enough that she wasn't needed.
Specials:
3 Staff members that stood out (why/how):
-Props to Aki today for my Katsu-don. My chicken was perfectly juicy and easy to bite into. Not rubbery or tough, which I've experienced in the past.
-Annie stayed on a little longer after close to help bus tables and refill waters for the servers. Nice to see her helping.
Any VIP's in?
Some familiar faces
Zachs dad- Mark
Comps& Void Detail:
DNL for a glass of Sauv Blanc. No real reason she just said she didn't like it.
Training meal for Lindsey and Zayn
FNF Shumai for Zachs dad
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2430
Projected Sales : $2980
TY Lunch Sales: $2478
+/- : +2% LY and -$502 PS
Lunch Covers: 127
Avg PPA: $19.51
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 4.78%
Weather: Impending doom (storm on the rise) But muggy, overcast and low 90s
Special events?: Hurricane Harvey
Who worked: Derek, Lindsey, Kelly, Clair CL> Annie Host, Brennan FR, Beorn SA, Zayn Server trained
Flow of Business, Cuts and Ticket Times:
Slow start. Steady throughout the day but never full. Made cuts at 1 with Lindsey, then went 2 on around 1:20, since it remained steady/slow. At 1:40 we got a hard push and did the bulk of our business between 1:40 and close. Clair and Kelly hustled it, and Lindsey and Derek helped where needed- Annie kept asking is anyone needed help, but the team was helping each other enough that she wasn't needed.
Specials:
3 Staff members that stood out (why/how):
-Props to Aki today for my Katsu-don. My chicken was perfectly juicy and easy to bite into. Not rubbery or tough, which I've experienced in the past.
-Annie stayed on a little longer after close to help bus tables and refill waters for the servers. Nice to see her helping.
Any VIP's in?
Some familiar faces
Zachs dad- Mark
Comps& Void Detail:
DNL for a glass of Sauv Blanc. No real reason she just said she didn't like it.
Training meal for Lindsey and Zayn
FNF Shumai for Zachs dad
R&M needs:
86'd items/ need more:
Thursday, August 24, 2017
Thursday PM Recap 8/24/17
Written By: Chelsea
LY Dinner Sales: $5036
Projected Sales : $5316
TY Dinner Sales: $6123
+/- : 22% over LY and $807 over PS
Dinner Covers: 205
Avg PPA: $29.87
Weather: drizzly early in the shift and then fairly clear
Special events?: none
Who worked: Kelly, Lindsey, Krystin, Ruthy, Dusten CL and Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly D host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, didn't end up filling up til almost 6:30-45. After that, seems like everyone realized it was not gonna start storming so it picked up and the wait got to 35-45m pretty quickly. Stayed around there most of the night, then we went off the wait at 9. Went 3 on then and cut Annie and Alyssa, then went 2 on at 9:20 to close, as we had a small trickle of tables after that. Ticket times were good.
Specials: 4 Mabo Nasu, 4 Whole Aji, 10 Fried Okra
3 Staff members that stood out (why/how):
- Alyssa was 20 minutes late for her shift, but she did call ahead of time and said she had been stuck in traffic from the rain that happened early on in the evening.
- Beorn was a bit sloppier this evening, dropped a couple pint glasses, dropped a full water pitcher (in the server station, thankfully). Felt bad because it seemed to really get to him, but tried to get him to keep moving.
- Lindsey had a table of frat guys that were really rude to her. For example, she stuttered when telling them what the soft serve flavor was, and they literally snapped their hands in her face, saying "Well, what is it?!" When they were closing out, she was explaining that we can't separate items on a bill. They snapped at her again, saying "Is it because you can't, or because you don't know how?" And of course, they left her a terrible tip. She couldn't shake it for about 15 minutes after they left, but then got back on track and finished off happier. Thankfully, it was one of her last tables. Just a heads up in case they decide to write about it.
- Peter is an 'irrashaimase' and 'thank you' superstar.
Any VIP's in? Cindy and family, True, Spencer's GF, Addie and her bf, my friends Sam and Nicole, a friend from high school.
Comps& Void Detail: Emp Day Off for Cindy, DNL Ika Yaki, customer said it was too tough, but then it got dropped on the way back to the kitchen so we were unable to verify. I bought Sam and Nicole a hot sake, I bought my high school friend a Kirin Light. Void 2x seaweed salad misring, void ika ume shiso, order error.
R&M needs:
86'd items/ need more: whole aji, toro makis.
LY Dinner Sales: $5036
Projected Sales : $5316
TY Dinner Sales: $6123
+/- : 22% over LY and $807 over PS
Dinner Covers: 205
Avg PPA: $29.87
Weather: drizzly early in the shift and then fairly clear
Special events?: none
Who worked: Kelly, Lindsey, Krystin, Ruthy, Dusten CL and Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly D host.
Flow of Business, Cuts and Ticket Times: Started off pretty steady, didn't end up filling up til almost 6:30-45. After that, seems like everyone realized it was not gonna start storming so it picked up and the wait got to 35-45m pretty quickly. Stayed around there most of the night, then we went off the wait at 9. Went 3 on then and cut Annie and Alyssa, then went 2 on at 9:20 to close, as we had a small trickle of tables after that. Ticket times were good.
Specials: 4 Mabo Nasu, 4 Whole Aji, 10 Fried Okra
3 Staff members that stood out (why/how):
- Alyssa was 20 minutes late for her shift, but she did call ahead of time and said she had been stuck in traffic from the rain that happened early on in the evening.
- Beorn was a bit sloppier this evening, dropped a couple pint glasses, dropped a full water pitcher (in the server station, thankfully). Felt bad because it seemed to really get to him, but tried to get him to keep moving.
- Lindsey had a table of frat guys that were really rude to her. For example, she stuttered when telling them what the soft serve flavor was, and they literally snapped their hands in her face, saying "Well, what is it?!" When they were closing out, she was explaining that we can't separate items on a bill. They snapped at her again, saying "Is it because you can't, or because you don't know how?" And of course, they left her a terrible tip. She couldn't shake it for about 15 minutes after they left, but then got back on track and finished off happier. Thankfully, it was one of her last tables. Just a heads up in case they decide to write about it.
- Peter is an 'irrashaimase' and 'thank you' superstar.
Any VIP's in? Cindy and family, True, Spencer's GF, Addie and her bf, my friends Sam and Nicole, a friend from high school.
Comps& Void Detail: Emp Day Off for Cindy, DNL Ika Yaki, customer said it was too tough, but then it got dropped on the way back to the kitchen so we were unable to verify. I bought Sam and Nicole a hot sake, I bought my high school friend a Kirin Light. Void 2x seaweed salad misring, void ika ume shiso, order error.
R&M needs:
86'd items/ need more: whole aji, toro makis.
Thursday AM Recap 8/24/17
Written By: Leary
LY Lunch Sales: 1632
Projected Sales : 1942 (+480)
TY Lunch Sales: 2422
+/- : +790, +48%
Lunch Covers: 127
Avg PPA: $19.07
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy with a few sprinkles
Special events?:
Who worked: Kelly, Derek, John, Johnny Cl, Beorn SA, Brennan FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a pretty chill Thursday lunch. A slow trickle until we eventually filled up around 12. Never went on a wait, but we stayed full most of the shift and sales were decent. Party room was sat once with a 5-top. Ticket times were good.
Had a complaint about a Tonkotsu Ramen. The guy said the broth was weak, and I think Matt misunderstood the complaint. I ordered one at the end of the shift and it was pretty weak and extra oily. The base was made by Marshall. Let's make sure to do quality checks on items, especially when there is a complaint.
Had an unfortunate double booking in the party room that I noticed this morning. Andrew had booked a party yesterday at 12:53 pm, and then someone booked a party at 5:37 pm online for the same time slot. I called him this morning and tried to move the reservation to another day, but he said he was leaving town for awhile. I told him that there would be a $50 gift card waiting for him the next time he came in to dine with us. It's on the cork board next to the desk.
Update: It turns out Andrew was being helped by Rachel because he had never taken a reservation before, and the wrong slot was selected. If the time slot with the white border is not selected customers can book that time online.
Specials:
3 Staff members that stood out (why/how):
-Spencer handled Ichiban well. It wasn't a super challenging, but was well executed.
-Beorn seems a little more on point the past couple shifts. His hours will be cutting back a bit next week so hopefully we won't be seeing the exhaustion setting in on the weekend.
-Kelly came in with make up on and a pair of glasses. Talked with her a bit at the end of the shift about asking for help when in section 3 (Tuesday Notes), and being a little more aware of appearance.
-Talked to John about
Any VIP's in?
Comps& Void Detail:
-DNL for Tonkotsu Ramen
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1632
Projected Sales : 1942 (+480)
TY Lunch Sales: 2422
+/- : +790, +48%
Lunch Covers: 127
Avg PPA: $19.07
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy with a few sprinkles
Special events?:
Who worked: Kelly, Derek, John, Johnny Cl, Beorn SA, Brennan FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a pretty chill Thursday lunch. A slow trickle until we eventually filled up around 12. Never went on a wait, but we stayed full most of the shift and sales were decent. Party room was sat once with a 5-top. Ticket times were good.
Had a complaint about a Tonkotsu Ramen. The guy said the broth was weak, and I think Matt misunderstood the complaint. I ordered one at the end of the shift and it was pretty weak and extra oily. The base was made by Marshall. Let's make sure to do quality checks on items, especially when there is a complaint.
Had an unfortunate double booking in the party room that I noticed this morning. Andrew had booked a party yesterday at 12:53 pm, and then someone booked a party at 5:37 pm online for the same time slot. I called him this morning and tried to move the reservation to another day, but he said he was leaving town for awhile. I told him that there would be a $50 gift card waiting for him the next time he came in to dine with us. It's on the cork board next to the desk.
Update: It turns out Andrew was being helped by Rachel because he had never taken a reservation before, and the wrong slot was selected. If the time slot with the white border is not selected customers can book that time online.
Specials:
3 Staff members that stood out (why/how):
-Spencer handled Ichiban well. It wasn't a super challenging, but was well executed.
-Beorn seems a little more on point the past couple shifts. His hours will be cutting back a bit next week so hopefully we won't be seeing the exhaustion setting in on the weekend.
-Kelly came in with make up on and a pair of glasses. Talked with her a bit at the end of the shift about asking for help when in section 3 (Tuesday Notes), and being a little more aware of appearance.
-Talked to John about
Any VIP's in?
Comps& Void Detail:
-DNL for Tonkotsu Ramen
R&M needs:
86'd items/ need more:
Wednesday PM Recap 8/23/17
Written By: Leary
LY Dinner Sales: 4358
Projected Sales :5104 (+535)
TY Dinner Sales: 5639
+/- : +1281, +29%
Dinner Covers: 197
Avg PPA: 28.62
Weather: Hot, and a little cloudy
Special events?:
Who worked:
Mandy, Lindsey, Ruthy, Derek, Krystin Cl, Beorn SA, Brennan FR, Annie & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a mellow start, but we eventually filled up by 630 and hit a 30 minute wait by 7. The wait peaked by 8 at 40-45 minutes. Down to just a few tables on the wait by 9. Cut Annie at 9. Sections were pretty steady until 940. I was going to cut, but Krystin was busy, a little stressed, and we didn't have any doubles today so I closed 5 on. Didn't really matter because we only had 1 table walk in the last 30 minutes. Ticket times were good.
Specials:
Nigiri Set- 9
Whole Aji- 1
3 Staff members that stood out (why/how):
-I questioned Annie about how she sat a couple tables and she got pretty instantly defensive about it. There was 2-top was ahead of a 3-top. The 2-top was a couple of minutes over their quote time, and several tables got up, and she sat the 3-top first in Derek's section, and than the 2-top in Lindsey's section. When I asked her why it was very hard to get a straight answer and she said a few things that I told her that I didn't think was correct. I said I just wanted to ask and make sure she wasn't playing favorites and making sure Derek got the 3-top. She said she would never, and I said I just had to check because that a common occurrence in the industry. The alternative is a lack of awareness of the wait list. Not sure which is worse. She was visibly upset, and needed a break from the host stand so I took over for a bit. When she got back I simply asked her not to take things so personally. I wasn't mad, and the ladies were fine, but ultimately it's my job to notice these things and mention them to hopefully avoid them from happening in the future. She is really great with guests, but can be bit of a high-maintenance employee.
-Brennan was solid as always, but I mentioned to him that he needs to more vocal in the wait station so people get out of his way. He also needs to be a little more willing to ask for help when dealing with a pop.
-Kelly D did a great job cock-tailing tonight. I think she's going to make a great addition to the service staff once I can get a couple more hosts in here.
-Hired a part-time daytime SA named Steven to give Beorn some relief. He starts next Tuesday.
-Hired a part-time host named Brittany. She also works as a host at Bullfight.
Any VIP's in?
-John
-Older Japanese man that always comes in with his co-workers. I tried to talk to him to try and get a name, but they were enjoying their dinner and wanted nothing to do with. He's more talkative during lunch time so I'll catch it next time.
-Lainey our Genji rep
-Rachel was in here with a friend
Comps& Void Detail:
-Had so many Kome bucks today. Some were from Saturday, and 2 recoveries that I followed up with that seemed very happy. $70 all together.
-FNF for a couple of pieces for Lainey
-FNF for a couple of pieces for Rachel
-Emp Day Off for Rachel
R&M needs:
-Aloha terminals went offline for a second. Derek came in the office and told me, and by the time I walked in the wait station they were back up and fine. No other problems the rest of the shift.
86'd items/ need more:
LY Dinner Sales: 4358
Projected Sales :5104 (+535)
TY Dinner Sales: 5639
+/- : +1281, +29%
Dinner Covers: 197
Avg PPA: 28.62
Weather: Hot, and a little cloudy
Special events?:
Who worked:
Mandy, Lindsey, Ruthy, Derek, Krystin Cl, Beorn SA, Brennan FR, Annie & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a mellow start, but we eventually filled up by 630 and hit a 30 minute wait by 7. The wait peaked by 8 at 40-45 minutes. Down to just a few tables on the wait by 9. Cut Annie at 9. Sections were pretty steady until 940. I was going to cut, but Krystin was busy, a little stressed, and we didn't have any doubles today so I closed 5 on. Didn't really matter because we only had 1 table walk in the last 30 minutes. Ticket times were good.
Specials:
Nigiri Set- 9
Whole Aji- 1
3 Staff members that stood out (why/how):
-I questioned Annie about how she sat a couple tables and she got pretty instantly defensive about it. There was 2-top was ahead of a 3-top. The 2-top was a couple of minutes over their quote time, and several tables got up, and she sat the 3-top first in Derek's section, and than the 2-top in Lindsey's section. When I asked her why it was very hard to get a straight answer and she said a few things that I told her that I didn't think was correct. I said I just wanted to ask and make sure she wasn't playing favorites and making sure Derek got the 3-top. She said she would never, and I said I just had to check because that a common occurrence in the industry. The alternative is a lack of awareness of the wait list. Not sure which is worse. She was visibly upset, and needed a break from the host stand so I took over for a bit. When she got back I simply asked her not to take things so personally. I wasn't mad, and the ladies were fine, but ultimately it's my job to notice these things and mention them to hopefully avoid them from happening in the future. She is really great with guests, but can be bit of a high-maintenance employee.
-Brennan was solid as always, but I mentioned to him that he needs to more vocal in the wait station so people get out of his way. He also needs to be a little more willing to ask for help when dealing with a pop.
-Kelly D did a great job cock-tailing tonight. I think she's going to make a great addition to the service staff once I can get a couple more hosts in here.
-Hired a part-time daytime SA named Steven to give Beorn some relief. He starts next Tuesday.
-Hired a part-time host named Brittany. She also works as a host at Bullfight.
Any VIP's in?
-John
-Older Japanese man that always comes in with his co-workers. I tried to talk to him to try and get a name, but they were enjoying their dinner and wanted nothing to do with. He's more talkative during lunch time so I'll catch it next time.
-Lainey our Genji rep
-Rachel was in here with a friend
Comps& Void Detail:
-Had so many Kome bucks today. Some were from Saturday, and 2 recoveries that I followed up with that seemed very happy. $70 all together.
-FNF for a couple of pieces for Lainey
-FNF for a couple of pieces for Rachel
-Emp Day Off for Rachel
R&M needs:
-Aloha terminals went offline for a second. Derek came in the office and told me, and by the time I walked in the wait station they were back up and fine. No other problems the rest of the shift.
86'd items/ need more:
Wednesday, August 23, 2017
Wednesday A.M 8/23/17
Written By: Andrew
LY Lunch Sales: 2019
Projected Sales : 2318 (-271)
TY Lunch Sales: 2047
+/- :
Lunch Covers: 116
Avg PPA: 17.65
Weather: Hot High 90's
Special events?:
Who worked: Kelly, John, Naoto, Johny CL, Rachel H, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started off pretty slow, people trickled in from the time that we opened til about 1230 when we filled up. Never went on a wait It was a mellow shift. Beorn did let me know that he spilled a small amount of water on a sushi bar customers phone, I followed up and made sure he enjoyed himself and his meal. Nothing else to really mention besides that. Id say it was a great shift.
Specials:
3 Staff members that stood out (why/how):
-Kelly came to work with 2 black eyes and a busted lip, I guess she had a rough encounter during her vacation. Elizabeth Reached out to our lawyer and this is what she said
Any VIP's in?
Som Rob
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2019
Projected Sales : 2318 (-271)
TY Lunch Sales: 2047
+/- :
Lunch Covers: 116
Avg PPA: 17.65
Weather: Hot High 90's
Special events?:
Who worked: Kelly, John, Naoto, Johny CL, Rachel H, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started off pretty slow, people trickled in from the time that we opened til about 1230 when we filled up. Never went on a wait It was a mellow shift. Beorn did let me know that he spilled a small amount of water on a sushi bar customers phone, I followed up and made sure he enjoyed himself and his meal. Nothing else to really mention besides that. Id say it was a great shift.
Specials:
3 Staff members that stood out (why/how):
-Kelly came to work with 2 black eyes and a busted lip, I guess she had a rough encounter during her vacation. Elizabeth Reached out to our lawyer and this is what she said
- Ask the employee to use makeup or glasses to lessen the appearance of the black eyes until they are healed;
- Until the black eyes are healed, if possible, temporarily reassign the employee to BOH duties;
- Send the employee home until the black eyes are healed (in other words, the employee is off for a few days); or
- Let the employee continue to work as is (unless you receive a customer complaint, in which one of the options above would be a better choice).
- Beorn mentioned above
-Rachel took a reservation around 11 for a party that came in at noon. She said she was told that if its within the hour that she didn't need any credit card info or to inform the manager. Elizabeth let her know to always inform a manager for any reservation and that it is up to the managers discretion to take the credit card information.
Any VIP's in?
Som Rob
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Tuesday, August 22, 2017
Tuesday PM Recap 8/22/17
Written By: Naoto
LY Dinner Sales: $5,029
Projected Sales : $5142, +$154
TY Dinner Sales: $5296
+/- : +$267, +5%
Dinner Covers: 214
Avg PPA::$ 24.75
Weather:
98/76 Hotttt!!!!
Special events?:
Asashi Tuesday
Who worked:
Jon, Lindsey, Kelly, Mandy, Clair CL, Cal SA, Hiroe FR, Kelly, Annie Host
Flow of Business, Cuts and Ticket Times:
The evening started on a low key. Did not see to much business during our happy hour. Right as we were moving past 6:00, things picked up real quick. By 6:10 we were close to full house going back and forth between wait and not. Around 6:45, we were full on wait of 20-30 mins, which lasted till 8:30. We were no longer busy past 9:00, but did get few walks in after that.
Made our first cut with Annie and Jon at 8:45. Went down to 3 on at 9:15, and 2 on at 9:30.
Ticket times were pretty descent through out the night. Kitchen food was all quick, while Sushi bar had a moment of struggle in the nigiris, but quickly bounced back to it's speedy service.
Party room section had a bit of a rough time today early in the evening. We did not have any party on reservation tonight, and luckily we had a 9 top walk in around 5:30. As things were picking up and getting busier, Kelly got stuck catering to the party rooms needs, some tables didn't get it's needed attention. One table got sat at B4, and didn't get attended to for few to several minutes. I spoke to the table and apologized. Got their drink started and sent out a thing of gyoza to get them started. They were pleased with our effort to make things right. Once the 9 top was gone, Kelly got her groove back.
One Ikayaki came out to S3 and was sent back since it wasn't cooked through. Clair offered a remake of the dish and they accepted the offer while being really nice about it. I brought the Ikayaki once it was done and checked back with them few times after, to which they were pleased with everything. Since they were cool about the whole thing, and later found out the couple was a occasional regular who gets the Ikayaki everytime, I went ahead and personally bought the dish. They were quite happy about it.
Despite the business, a lot of the tables were stiffing our servers. It was a bit of an odd evening, the moral seemed a little low. Regardless of all that, I believe everyone helped each other out as much as they can. and turned tables around.
Specials:
Nigiri Set 8
Whole Aji Sashimi 0
3 Staff members that stood out (why/how):
Lindsey: Kept her cool all through her shift, giving Devin a proper training, and helped out the other servers through out.
Kelly: had a bit of a talk with her about asking for help if it comes down to it. I believe the importance of individual employee to be strong, but to be asking for help is not necessary a weakness. She definitely could have used some help while the 9 top was here and should have asked for them. Other wise, she was doing fantastic with her tables.
Cal: Needs to be pointed out that he needs to start picking up his pace. I little too laid back.
Any VIP's in?
Did not really notice anyone nor did anyone else.
Comps& Void Detail:
Temperanilo - Customer did not like it
kome bucks $1 - Kome FF missed the happy hour window.
Gyoza - customer waited for a service a bit too long.
R&M needs:
86'd items/ need more:
NOTE:
Annie forgot to pay for her meal. Ticket has been printed and voided. It is thumb tact to the cork wall.
XL and 2XL shirts arrived.
LY Dinner Sales: $5,029
Projected Sales : $5142, +$154
TY Dinner Sales: $5296
+/- : +$267, +5%
Dinner Covers: 214
Avg PPA::$ 24.75
Weather:
98/76 Hotttt!!!!
Special events?:
Asashi Tuesday
Who worked:
Jon, Lindsey, Kelly, Mandy, Clair CL, Cal SA, Hiroe FR, Kelly, Annie Host
Flow of Business, Cuts and Ticket Times:
The evening started on a low key. Did not see to much business during our happy hour. Right as we were moving past 6:00, things picked up real quick. By 6:10 we were close to full house going back and forth between wait and not. Around 6:45, we were full on wait of 20-30 mins, which lasted till 8:30. We were no longer busy past 9:00, but did get few walks in after that.
Made our first cut with Annie and Jon at 8:45. Went down to 3 on at 9:15, and 2 on at 9:30.
Ticket times were pretty descent through out the night. Kitchen food was all quick, while Sushi bar had a moment of struggle in the nigiris, but quickly bounced back to it's speedy service.
Party room section had a bit of a rough time today early in the evening. We did not have any party on reservation tonight, and luckily we had a 9 top walk in around 5:30. As things were picking up and getting busier, Kelly got stuck catering to the party rooms needs, some tables didn't get it's needed attention. One table got sat at B4, and didn't get attended to for few to several minutes. I spoke to the table and apologized. Got their drink started and sent out a thing of gyoza to get them started. They were pleased with our effort to make things right. Once the 9 top was gone, Kelly got her groove back.
One Ikayaki came out to S3 and was sent back since it wasn't cooked through. Clair offered a remake of the dish and they accepted the offer while being really nice about it. I brought the Ikayaki once it was done and checked back with them few times after, to which they were pleased with everything. Since they were cool about the whole thing, and later found out the couple was a occasional regular who gets the Ikayaki everytime, I went ahead and personally bought the dish. They were quite happy about it.
Despite the business, a lot of the tables were stiffing our servers. It was a bit of an odd evening, the moral seemed a little low. Regardless of all that, I believe everyone helped each other out as much as they can. and turned tables around.
Specials:
Nigiri Set 8
Whole Aji Sashimi 0
3 Staff members that stood out (why/how):
Lindsey: Kept her cool all through her shift, giving Devin a proper training, and helped out the other servers through out.
Kelly: had a bit of a talk with her about asking for help if it comes down to it. I believe the importance of individual employee to be strong, but to be asking for help is not necessary a weakness. She definitely could have used some help while the 9 top was here and should have asked for them. Other wise, she was doing fantastic with her tables.
Cal: Needs to be pointed out that he needs to start picking up his pace. I little too laid back.
Any VIP's in?
Did not really notice anyone nor did anyone else.
Comps& Void Detail:
Temperanilo - Customer did not like it
kome bucks $1 - Kome FF missed the happy hour window.
Gyoza - customer waited for a service a bit too long.
R&M needs:
86'd items/ need more:
NOTE:
Annie forgot to pay for her meal. Ticket has been printed and voided. It is thumb tact to the cork wall.
XL and 2XL shirts arrived.
Tuesday AM Recap 8/22/17
Written By: Naoto
LY Lunch Sales:$1986
Projected Sales : $2160, -$387
TY Lunch Sales: $1773
+/- : -$213. -11%
Lunch Covers: 101
Avg PPA: $17.55
Previous Days Labor: $2,003
Previous Days Comps: $516.73
Controllable Comps: $0
Weather:hot as usual 98/76
Special events?:
Asashi Tuesday
Who worked:
Lindsey, Patrick, Cindy, Johnny CL, Zayn FR, Jon SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Slow start for this particular shift. Barely got half of the floor filled when it was 12:00. Slowly picked up past noon and was about to go on a wait around 12:30. The flow peaked at that moment and started to die down . Past 1:00 we got a quick pop all at once that filled the floor, and went on to a short 10 min wait. Up to this point, we didn't have any kitchen issues, but we did see a bit of struggle from both sushi rolls and kitchen fry once that pop hit us.
Had few edamame that took 15+min to hit the table. (Took care of both edamame and to the one table which was closer to 20min, I bought him another round of Asahi. And luckily or unluckily, the other table was Beorn.) At one point, both rolls and kitchen were backed up about 20min. Not all too bad considering the immediate rush we encountered. Aside from those 2 edamame, there were no real issue with any table. Everyone was happy, including the two tables with edamame delay.
3 Staff members that stood out (why/how):
Zayn - Even though he could use a little work on his speed, it is clear that he is getting more comfortable with Food Running and he's definitely getting better. Not to mention he was extremely helpful bussing tables through out the shift today.
Jon- Jon was on point when it came to getting the tables re-set up and helping out the servers on the floor.
Spencer - had a little set back at 1:00 when the lat bit of rush came in, but him and his crew got back on track and made sure the rolls were coming out fast.
Any VIP's in?
Lee
Beorn
Comps& Void Detail:
Edamame x2 - long ticket time
Asahi - bought a drink for a table for waiting on edamame
Birthday - aTaiyaki
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1986
Projected Sales : $2160, -$387
TY Lunch Sales: $1773
+/- : -$213. -11%
Lunch Covers: 101
Avg PPA: $17.55
Previous Days Labor: $2,003
Previous Days Comps: $516.73
Controllable Comps: $0
Weather:hot as usual 98/76
Special events?:
Asashi Tuesday
Who worked:
Lindsey, Patrick, Cindy, Johnny CL, Zayn FR, Jon SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Slow start for this particular shift. Barely got half of the floor filled when it was 12:00. Slowly picked up past noon and was about to go on a wait around 12:30. The flow peaked at that moment and started to die down . Past 1:00 we got a quick pop all at once that filled the floor, and went on to a short 10 min wait. Up to this point, we didn't have any kitchen issues, but we did see a bit of struggle from both sushi rolls and kitchen fry once that pop hit us.
Had few edamame that took 15+min to hit the table. (Took care of both edamame and to the one table which was closer to 20min, I bought him another round of Asahi. And luckily or unluckily, the other table was Beorn.) At one point, both rolls and kitchen were backed up about 20min. Not all too bad considering the immediate rush we encountered. Aside from those 2 edamame, there were no real issue with any table. Everyone was happy, including the two tables with edamame delay.
3 Staff members that stood out (why/how):
Zayn - Even though he could use a little work on his speed, it is clear that he is getting more comfortable with Food Running and he's definitely getting better. Not to mention he was extremely helpful bussing tables through out the shift today.
Jon- Jon was on point when it came to getting the tables re-set up and helping out the servers on the floor.
Spencer - had a little set back at 1:00 when the lat bit of rush came in, but him and his crew got back on track and made sure the rolls were coming out fast.
Any VIP's in?
Lee
Beorn
Comps& Void Detail:
Edamame x2 - long ticket time
Asahi - bought a drink for a table for waiting on edamame
Birthday - aTaiyaki
R&M needs:
86'd items/ need more:
Monday, August 21, 2017
Monday PM Recap 8/21/17
Written By: Chelsea
LY Dinner Sales: $4875
Projected Sales : $5135
TY Dinner Sales: $5239
+/- : 7% over LY and $104 over PS
Dinner Covers: 196
Avg PPA: $26.73
Weather: another hot one.
Special events?: First day of AISD
Who worked: Patrick, John, Mandy tr Devin, Krystin, Clair CL, Hiroe FR, no SA (Dusten let me know that Cal called out), Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off steady, briefly filled up around 5:45. It was one in one out for a bit until about 7:30, when we went on a wait. Wait was around 30-35 for most of the time, then went off the wait at 9:05. Went 2 on at 9, cut Annie at 9:15. Closed with two on, I had left Annie on a little longer since there was no SA. Ticket times were good. No customer complaints or issues!
Specials: Pork Belly Yakisoba - 20, Chef's Nigiri Set - 14, Special Roll - 18
3 Staff members that stood out (why/how): No real standouts today, it was a smooth and steady shift. Bought Annie and Alyssa dinner since they were on point resetting tables, all while Alyssa was having to make several drinks as well.
Any VIP's in? Old John, Derek, Vivian, Zoe from Sa-Ten
Comps& Void Detail: Birthday Taiyaki, SIN for My Tan, SIN for Bistro Vonish, SIN for Skylark Lounge, Training meals for Devin and Mandy, Emp Day off for Derek and Zoe.
R&M needs:
86'd items/ need more: 86d O Toro, duck breast, low on flavored sakes
LY Dinner Sales: $4875
Projected Sales : $5135
TY Dinner Sales: $5239
+/- : 7% over LY and $104 over PS
Dinner Covers: 196
Avg PPA: $26.73
Weather: another hot one.
Special events?: First day of AISD
Who worked: Patrick, John, Mandy tr Devin, Krystin, Clair CL, Hiroe FR, no SA (Dusten let me know that Cal called out), Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off steady, briefly filled up around 5:45. It was one in one out for a bit until about 7:30, when we went on a wait. Wait was around 30-35 for most of the time, then went off the wait at 9:05. Went 2 on at 9, cut Annie at 9:15. Closed with two on, I had left Annie on a little longer since there was no SA. Ticket times were good. No customer complaints or issues!
Specials: Pork Belly Yakisoba - 20, Chef's Nigiri Set - 14, Special Roll - 18
3 Staff members that stood out (why/how): No real standouts today, it was a smooth and steady shift. Bought Annie and Alyssa dinner since they were on point resetting tables, all while Alyssa was having to make several drinks as well.
Any VIP's in? Old John, Derek, Vivian, Zoe from Sa-Ten
Comps& Void Detail: Birthday Taiyaki, SIN for My Tan, SIN for Bistro Vonish, SIN for Skylark Lounge, Training meals for Devin and Mandy, Emp Day off for Derek and Zoe.
R&M needs:
86'd items/ need more: 86d O Toro, duck breast, low on flavored sakes
Monday AM recap 8/21/17
Written By: Dusten
LY Lunch Sales: 1802
Projected Sales : 2024
TY Lunch Sales: 1911
+/- : 6% over LY and $113 short of PS
Lunch Covers: 111
Avg PPA: 17.22
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 3.04%
Weather: low 90's
Special events?: Solar Eclipse, First Day of School for AISD
Who worked: John, Patrick, Cindy, Camacho CL, Alyssa H, Hiroe FR, Zayn SA
Flow of Business, Cuts and Ticket Times: Started off somewhat slow. Had a pop around noon and we were full by 12:20. Short wait for a little while. About half the restaurant cleared out around 1pm, presumably for the eclipse, and many were lingering in the parking lot. Still had plenty of people coming in to eat though. I cut John at 1:15 and then Patrick at 1:30pm. No food issues that I am aware of.
Specials:
3 Staff members that stood out (why/how): Not too many standouts. Patrick and John seem to be improving as lunch servers. I used to be pretty nervous about giving John the first cut section with the extra table. His side work was somewhat lacking this weekend again, but no one was letting him slide on that, so things got done eventually. Patrick was on point serving our Japanese VIP with the presentation of food and lack of sou spoons.
Zayn seemed fairly unchallenged. I did notice he gets wrapped up in refilling water pitchers. I think that is maybe the go to thing for new Sa's who don't know exactly what to do.
Any VIP's in? Some of the Titaya's crew. Some VIP that knew Kayo and Take. Somm Rob. My friends Ben and Justin from Fine Southern Gentlemen.
Comps& Void Detail: N/A
R&M needs:
86'd items/ need more: Yuka let me know that one of the cases of topo chico delivered today was broken.
LY Lunch Sales: 1802
Projected Sales : 2024
TY Lunch Sales: 1911
+/- : 6% over LY and $113 short of PS
Lunch Covers: 111
Avg PPA: 17.22
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 3.04%
Weather: low 90's
Special events?: Solar Eclipse, First Day of School for AISD
Who worked: John, Patrick, Cindy, Camacho CL, Alyssa H, Hiroe FR, Zayn SA
Flow of Business, Cuts and Ticket Times: Started off somewhat slow. Had a pop around noon and we were full by 12:20. Short wait for a little while. About half the restaurant cleared out around 1pm, presumably for the eclipse, and many were lingering in the parking lot. Still had plenty of people coming in to eat though. I cut John at 1:15 and then Patrick at 1:30pm. No food issues that I am aware of.
Specials:
3 Staff members that stood out (why/how): Not too many standouts. Patrick and John seem to be improving as lunch servers. I used to be pretty nervous about giving John the first cut section with the extra table. His side work was somewhat lacking this weekend again, but no one was letting him slide on that, so things got done eventually. Patrick was on point serving our Japanese VIP with the presentation of food and lack of sou spoons.
Zayn seemed fairly unchallenged. I did notice he gets wrapped up in refilling water pitchers. I think that is maybe the go to thing for new Sa's who don't know exactly what to do.
Any VIP's in? Some of the Titaya's crew. Some VIP that knew Kayo and Take. Somm Rob. My friends Ben and Justin from Fine Southern Gentlemen.
Comps& Void Detail: N/A
R&M needs:
86'd items/ need more: Yuka let me know that one of the cases of topo chico delivered today was broken.
Sunday, August 20, 2017
Sunday PM recap 8/20/17
Written By: Dusten
LY Dinner Sales: 4864
Projected Sales : 6140
TY Dinner Sales: 5131
+/- : 5% over LY and short PS by $1009
Dinner Covers: 189
Avg PPA: 27.15
Weather: just dumb hot.
Special events?: School starting soon.
Who worked: John, Renee, Krystin, Cindy, Clair CL, Rachel/Kelly H, Alyssa Cktl, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Usual Sunday opening pop. Had a party call in for the party room for 6:30. Set that aside for them. 10 minutes later Alyssa shows up for work with her family not far behind... an 8 top. After that a 6 top that became a 7 top. We were fairly full at this time, so the larger parties went on a wait and we had a packed lobby, with more walking in. Once the first wave started trickling out, we got the large parties sat. With all the large parties ordering mostly rolls, ticket times went to 30 minutes. We expedited the ones that were needed and everyone was all smiles.
Specials: 6 yakisoba, 11 nigiri sets, 4 aji nigiri
3 Staff members that stood out (why/how): Alyssa felt dumb about not calling to see if she could get the PR for her people. I also don't think that she knew there'd be 8 of them. Either way they were happy to wait and enjoyed themselves. Alyssa herself did a great job right up until there was nothing for her to do.
Renee won the Bingo contest. No one got 2nd place. Clair sold more squares than I think I've ever seen on one card but couldn't get a bingo.
Prebussing tonight in general seemed to be pretty lacking. Beorn concurs.
Kelly has a presence that would suggest that she is meant for more than the host stand.
Any VIP's in?Alyssa Family.
Monk came in pretty late. Really didn't recognize anyone else tonight.
Had some lively women at B2 for a couple hours. Easily the loudest table all night. Weren't really drinking. Just lovin' life.
Comps& Void Detail: Had some miscommunications with a couple tables:
-John swears his table ordered the nigiri set with him when they actually wanted the Aji. Comped to Guest Changed Mind.
-Clair had a customer ask her for a shrimp tempura, but somehow meant a yoshizo roll. Again, B2 was obnoxiously loud, so I can imagine it being difficult to articulate everything with 100% accuracy. Also Guest Changed Mind
-DNL on Veggie Tempura. They said it just didn't appeal to them. They'd ordered hon-maguro nigiri, duck breast pieces and a few pricier items. They ate maybe a couple of pieces.
-Bday discount for B2- tempura ice cream
-Bday taiyaki
R&M needs:
86'd items/ need more: Eringi
LY Dinner Sales: 4864
Projected Sales : 6140
TY Dinner Sales: 5131
+/- : 5% over LY and short PS by $1009
Dinner Covers: 189
Avg PPA: 27.15
Weather: just dumb hot.
Special events?: School starting soon.
Who worked: John, Renee, Krystin, Cindy, Clair CL, Rachel/Kelly H, Alyssa Cktl, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Usual Sunday opening pop. Had a party call in for the party room for 6:30. Set that aside for them. 10 minutes later Alyssa shows up for work with her family not far behind... an 8 top. After that a 6 top that became a 7 top. We were fairly full at this time, so the larger parties went on a wait and we had a packed lobby, with more walking in. Once the first wave started trickling out, we got the large parties sat. With all the large parties ordering mostly rolls, ticket times went to 30 minutes. We expedited the ones that were needed and everyone was all smiles.
Specials: 6 yakisoba, 11 nigiri sets, 4 aji nigiri
3 Staff members that stood out (why/how): Alyssa felt dumb about not calling to see if she could get the PR for her people. I also don't think that she knew there'd be 8 of them. Either way they were happy to wait and enjoyed themselves. Alyssa herself did a great job right up until there was nothing for her to do.
Renee won the Bingo contest. No one got 2nd place. Clair sold more squares than I think I've ever seen on one card but couldn't get a bingo.
Prebussing tonight in general seemed to be pretty lacking. Beorn concurs.
Kelly has a presence that would suggest that she is meant for more than the host stand.
Any VIP's in?Alyssa Family.
Monk came in pretty late. Really didn't recognize anyone else tonight.
Had some lively women at B2 for a couple hours. Easily the loudest table all night. Weren't really drinking. Just lovin' life.
Comps& Void Detail: Had some miscommunications with a couple tables:
-John swears his table ordered the nigiri set with him when they actually wanted the Aji. Comped to Guest Changed Mind.
-Clair had a customer ask her for a shrimp tempura, but somehow meant a yoshizo roll. Again, B2 was obnoxiously loud, so I can imagine it being difficult to articulate everything with 100% accuracy. Also Guest Changed Mind
-DNL on Veggie Tempura. They said it just didn't appeal to them. They'd ordered hon-maguro nigiri, duck breast pieces and a few pricier items. They ate maybe a couple of pieces.
-Bday discount for B2- tempura ice cream
-Bday taiyaki
R&M needs:
86'd items/ need more: Eringi
Sunday AM Recap 8/20/17
Written By: Leary
LY Lunch Sales: 2836
Projected Sales : 2914 (-97)
TY Lunch Sales: 2817
+/- : -$19, -1%
Lunch Covers: 147
Avg PPA: 19.16
Previous Days Labor: 26%
Previous Days Comps: 1%
Controllable Comps: 0%
Weather: hot and sunny
Special events?:
Who worked: John, Krystin Tr Zayne, Pat tr Devin, Mandy Cl, Beorn SA, Brennan FR, Rachel H
Flow of Business, Cuts and Ticket Times:
Much calmer than yesterday. We did eventually fill up around 1230, but only had a couple tables on the wait all day. Stayed pretty steady throughout the day. Several tables got up after 2. Went 2 on at 230. Steady trickle of tables for the last 30 minutes. Ticket times were good. Just the one customer issues mentioned below.
Specials:
3 Staff members that stood out (why/how):
-I know it's Alex's first weekend, but he is so slow. That kid doesn't seem to have any hustle in him, and he always looks miserable. Don't think he'll last long.
-Shout out to Matt for working dish most of the day so we don't get behind.
-Zayne seems like he is going to be a great addition to the wait staff.
Any VIP's in?
Jason & Susan
John
Rob
Rachel and friend
Comps& Void Detail:
-Recovery for manago avo roll for Jason & Susan. Susan bit into the avocado stem pit (whatever you call that thing). They were nice about it, but I could tell they were bothered. The rolls also took a little longer because Mandy staggered their order a bit. She didn't know they wanted everything asap. I apologized about everything, and they were nice, but definitely wanted to give me the feedback.
-4 Training meals
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2836
Projected Sales : 2914 (-97)
TY Lunch Sales: 2817
+/- : -$19, -1%
Lunch Covers: 147
Avg PPA: 19.16
Previous Days Labor: 26%
Previous Days Comps: 1%
Controllable Comps: 0%
Weather: hot and sunny
Special events?:
Who worked: John, Krystin Tr Zayne, Pat tr Devin, Mandy Cl, Beorn SA, Brennan FR, Rachel H
Flow of Business, Cuts and Ticket Times:
Much calmer than yesterday. We did eventually fill up around 1230, but only had a couple tables on the wait all day. Stayed pretty steady throughout the day. Several tables got up after 2. Went 2 on at 230. Steady trickle of tables for the last 30 minutes. Ticket times were good. Just the one customer issues mentioned below.
Specials:
3 Staff members that stood out (why/how):
-I know it's Alex's first weekend, but he is so slow. That kid doesn't seem to have any hustle in him, and he always looks miserable. Don't think he'll last long.
-Shout out to Matt for working dish most of the day so we don't get behind.
-Zayne seems like he is going to be a great addition to the wait staff.
Any VIP's in?
Jason & Susan
John
Rob
Rachel and friend
Comps& Void Detail:
-Recovery for manago avo roll for Jason & Susan. Susan bit into the avocado stem pit (whatever you call that thing). They were nice about it, but I could tell they were bothered. The rolls also took a little longer because Mandy staggered their order a bit. She didn't know they wanted everything asap. I apologized about everything, and they were nice, but definitely wanted to give me the feedback.
-4 Training meals
R&M needs:
86'd items/ need more:
Saturday, August 19, 2017
Saturday PM Recap 8/19/17
Written By: Chelsea
LY Dinner Sales: $6863
Projected Sales : $8220
TY Dinner Sales: $1694
+/- : 75% under LY and $6526 under PS
Dinner Covers: 62
Avg PPA: $27.32
Weather: hot and sunny
Special events?: The water went out.
Who worked: Lindsey, Renee, Krystin, Clair, Dusten CL, Alyssa Cktl, Beorn SA and Hiroe FR. Kelly D and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slightly slower than last Saturday, was full by 5:40. At 5:50, Vince let me know that the water was out. Called 311, stopped taking orders and putting folks on the wait, gave Kome bucks to all people on the wait and those who were not done ordering. 311 called back at 6:20 and said that there was a water main break down the block that knocked out the whole street, and the emergency water service repairs would take 4-6 hours to complete, so we closed for the rest of the evening. Called the two reservations in the party room that had not yet arrived (7pm and 9pm), got their addresses, and let them know we would be mailing them gift cards. The hosts said that both parties seemed okay with the news. Ticket times were a bit long during this initial pop, 15m edamame and 25m nigiri sets. Customers were ok and no comps needed for those.
Specials: Chef's Nigiri Set - 5, Whole Aji - 0, Pork Belly Yakisoba - 3
3 Staff members that stood out (why/how):
- Too short of a shift for any standouts.
Any VIP's in? Victor
Comps& Void Detail: Kome bucks to all displaced customers.
R&M needs: Water!
86'd items/ need more: none
LY Dinner Sales: $6863
Projected Sales : $8220
TY Dinner Sales: $1694
+/- : 75% under LY and $6526 under PS
Dinner Covers: 62
Avg PPA: $27.32
Weather: hot and sunny
Special events?: The water went out.
Who worked: Lindsey, Renee, Krystin, Clair, Dusten CL, Alyssa Cktl, Beorn SA and Hiroe FR. Kelly D and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slightly slower than last Saturday, was full by 5:40. At 5:50, Vince let me know that the water was out. Called 311, stopped taking orders and putting folks on the wait, gave Kome bucks to all people on the wait and those who were not done ordering. 311 called back at 6:20 and said that there was a water main break down the block that knocked out the whole street, and the emergency water service repairs would take 4-6 hours to complete, so we closed for the rest of the evening. Called the two reservations in the party room that had not yet arrived (7pm and 9pm), got their addresses, and let them know we would be mailing them gift cards. The hosts said that both parties seemed okay with the news. Ticket times were a bit long during this initial pop, 15m edamame and 25m nigiri sets. Customers were ok and no comps needed for those.
Specials: Chef's Nigiri Set - 5, Whole Aji - 0, Pork Belly Yakisoba - 3
3 Staff members that stood out (why/how):
- Too short of a shift for any standouts.
Any VIP's in? Victor
Comps& Void Detail: Kome bucks to all displaced customers.
R&M needs: Water!
86'd items/ need more: none
Sat AM Recap 8/19/17
Written By: Leary
LY Lunch Sales: 2959
Projected Sales: 3180 (+292)
TY Lunch Sales: 3472
+/- : +513, +17%
Lunch Covers: 192
Avg PPA: 18.08
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 5.03%
Weather: Sunny and hot
Special events?:
Who worked: Mandy Tr Devin, John Tr Zayne, Patrick, Johnny Cl, Cal SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was pretty busy right from the start. Had 4 5-tops come in the first 30 minutes of the shift. We were mostly full by noon, and stayed that way for most of the shift. Started hitting a wait at 2, a were at a 40 minute wait by 215. Decided to order pizza for the staff at that point. We had lots of campers so I bribed a few guests with Kome Bucks to move along so we could get people sat. Luckily we had a bunch of tables get up at 240 so we were able to sit everyone before close. Ticket times were mostly good. Had few sushi lunches hitting 25 minutes at one point, but no issues because of it.
Specials:
Mabo Tofu- 1
3 Staff members that stood out (why/how):
- Cal did pretty well today. I spent a lot of time correcting behaviors, and he seemed very open to feedback. He seems to have a gruff exterior, but he's been open to everything I tell him. I'll be here next Monday evening so I spend sometime shadowing him then as well.
- The server trains went well. I did my best to support their sections so Mandy and John could take the extra time to go over details.
Any VIP's in?
Julian & Nona
Naoto
Comps& Void Detail:
-Sushi Error for a sunshine roll that the guest said had hard and unripe mango. Toshi and john checked it and said it was ok so maybe there was just a hard piece in the bite the tried.
-FNF for a couple of pieces for Julian & Nona
-Emma
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2959
Projected Sales: 3180 (+292)
TY Lunch Sales: 3472
+/- : +513, +17%
Lunch Covers: 192
Avg PPA: 18.08
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 5.03%
Weather: Sunny and hot
Special events?:
Who worked: Mandy Tr Devin, John Tr Zayne, Patrick, Johnny Cl, Cal SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was pretty busy right from the start. Had 4 5-tops come in the first 30 minutes of the shift. We were mostly full by noon, and stayed that way for most of the shift. Started hitting a wait at 2, a were at a 40 minute wait by 215. Decided to order pizza for the staff at that point. We had lots of campers so I bribed a few guests with Kome Bucks to move along so we could get people sat. Luckily we had a bunch of tables get up at 240 so we were able to sit everyone before close. Ticket times were mostly good. Had few sushi lunches hitting 25 minutes at one point, but no issues because of it.
Specials:
Mabo Tofu- 1
3 Staff members that stood out (why/how):
- Cal did pretty well today. I spent a lot of time correcting behaviors, and he seemed very open to feedback. He seems to have a gruff exterior, but he's been open to everything I tell him. I'll be here next Monday evening so I spend sometime shadowing him then as well.
- The server trains went well. I did my best to support their sections so Mandy and John could take the extra time to go over details.
Any VIP's in?
Julian & Nona
Naoto
Comps& Void Detail:
-Sushi Error for a sunshine roll that the guest said had hard and unripe mango. Toshi and john checked it and said it was ok so maybe there was just a hard piece in the bite the tried.
-FNF for a couple of pieces for Julian & Nona
-Emma
R&M needs:
86'd items/ need more:
Friday PM Recap 8/18/17
Written By: Leary
LY Dinner Sales: 7156
Projected Sales : 8054 (+645)
TY Dinner Sales: 8679
+/- : +1523, +21%
Dinner Covers: 269
Avg PPA: 32.26
Weather: Hot like every
Special events?:
Who worked: Johnny, Lindsey, Renee, Krystin, Dusten Cl, Annie & Kelly D. H, Beorn SA, Brennan FR, Alyssa Cktl, Devin watching at the sushi bar
Flow of Business, Cuts and Ticket Times:
It was decent Friday. Felt like a normal flow. Filled up and on a wait by 6, and hit 45min-1hr by 730. Died off a little bit earlier than last week. Came off the wait a little before 10. Cut Annie and Alyssa. Went 2 on at 1030. Ticket times were good tonight. The servers were getting a little impatient about some 20 minute roll times in the beginning of the shift, but I told them that was acceptable and understandable considering how many tickets were rung in during a short amount of time. They've been spoiled with how fast rolls have been coming out lately.
Had one table go about 15 minutes over their quote time. Annie was good at communicating with the guest, but they did drop a not so subtle hint that their kids liked shumai. I was happy to oblige and promptly brought them a couple orders of shumai when they were sat and apologized for the extra wait. The dad said no problem, y'all handled it the right way. Checked back with them at the end of the meal to make sure they were happy, and said it was a great meal.
Specials:
Nigiri Set- 17
Mabo Tofu- 6
3 Staff members that stood out (why/how):
-Had a pre-bussing contest, and I let Beorn be the judge. Krystin and Lindsey tied so I bought them dinner.
-Had Devin post up at the sushi bar tonight. It's a lot to learn but I was quizzing him at the end, and he was starting to get it.
-Alyssa did great cocktailing and sold over $800 tonight.
-Talked to General about getting us a doctor's note stating working isn't effecting or worsening his condition. He said he would get it to me next week.
Any VIP's in?
Jason & Susan
Vince's Family
Comps& Void Detail:
-Spill for a Kanyo roll that fell to the floor
-Kome Bucks from several tables , a few recovery cards that I followed up with and everyone seemed happy
-Emp Day Off & FNF for Cal
-Recovery for 2 shumai mentioned above
-Emp Kome Bucks for Lindsey & Krystin
-2 Bday Comps
-Emp Day off for Allie and family
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7156
Projected Sales : 8054 (+645)
TY Dinner Sales: 8679
+/- : +1523, +21%
Dinner Covers: 269
Avg PPA: 32.26
Weather: Hot like every
Special events?:
Who worked: Johnny, Lindsey, Renee, Krystin, Dusten Cl, Annie & Kelly D. H, Beorn SA, Brennan FR, Alyssa Cktl, Devin watching at the sushi bar
Flow of Business, Cuts and Ticket Times:
It was decent Friday. Felt like a normal flow. Filled up and on a wait by 6, and hit 45min-1hr by 730. Died off a little bit earlier than last week. Came off the wait a little before 10. Cut Annie and Alyssa. Went 2 on at 1030. Ticket times were good tonight. The servers were getting a little impatient about some 20 minute roll times in the beginning of the shift, but I told them that was acceptable and understandable considering how many tickets were rung in during a short amount of time. They've been spoiled with how fast rolls have been coming out lately.
Had one table go about 15 minutes over their quote time. Annie was good at communicating with the guest, but they did drop a not so subtle hint that their kids liked shumai. I was happy to oblige and promptly brought them a couple orders of shumai when they were sat and apologized for the extra wait. The dad said no problem, y'all handled it the right way. Checked back with them at the end of the meal to make sure they were happy, and said it was a great meal.
Specials:
Nigiri Set- 17
Mabo Tofu- 6
3 Staff members that stood out (why/how):
-Had a pre-bussing contest, and I let Beorn be the judge. Krystin and Lindsey tied so I bought them dinner.
-Had Devin post up at the sushi bar tonight. It's a lot to learn but I was quizzing him at the end, and he was starting to get it.
-Alyssa did great cocktailing and sold over $800 tonight.
-Talked to General about getting us a doctor's note stating working isn't effecting or worsening his condition. He said he would get it to me next week.
Any VIP's in?
Jason & Susan
Vince's Family
Comps& Void Detail:
-Spill for a Kanyo roll that fell to the floor
-Kome Bucks from several tables , a few recovery cards that I followed up with and everyone seemed happy
-Emp Day Off & FNF for Cal
-Recovery for 2 shumai mentioned above
-Emp Kome Bucks for Lindsey & Krystin
-2 Bday Comps
-Emp Day off for Allie and family
R&M needs:
86'd items/ need more:
Friday, August 18, 2017
Friday AM 8.18.17
Written By: Elizabeth
LY Lunch Sales: $2087
Projected Sales : $2276
TY Lunch Sales: $2532
+/- : +21% over LY and +$256 over PS
Lunch Covers: 144
Avg PPA: $17.59
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps:0%
Weather: Sunny and Hot...again...😓
Special events?: none that I am aware of- Bat Fest is tomorrow!
Who worked: Derek, Patrick, Mandy TR Zayn, Clair CL. Alyssa Host, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It started with a walk in 6 top and another one shortly thereafter, and a few twos so I thought it was going to be a little busier, but then by noon we still weren't full. Picked up around 12:30 and then we got our pop around 1:15. I had already cut Mandy but her section was full anyway. It seemed to get a little hectic during the last 30 minutes of service, since we got the bulk of our business then. Only made that one cut, everyone else stayed on until the end.
Had to comp a Hokkaidon due to a hair in it. The hair was very long and had a red hue to it. I believe it was from Lee.
Patrick had some very high maintenance tables which caused him to get in the weeds- I helped him out but would like to see him get better about asking for help and prioritizing. He did a great job, though, but something to help him stress less next time.
3 Staff members that stood out (why/how):
-Derek asked for another pay advance, and I told him no. If he asks anyone else, be sure we are firm. Something to be aware of
-Mandy did a great job training Zayn. She's very thorough with trainees, I love it.
-Beorn seemed a little sluggish at times today- especially when we got the bigger pop later on. Might have just been in his groove already but again, something to be aware of.
- Lee needs to keep a better pony tail. It can be a little unkemt at times.
Any VIP's in?
Friends of mine (Kyle and Sarah)
The Eye Dr Couple
Business man with his family (it's been too long- I can't ask for his name now)
Comps& Void Detail:
sushi bar error for hair in hokkaidon
FNF for Kyle and Sarah
R&M needs:
Hill was out this morning, then said he would be back Monday or Tuesday, but I just saw his truck pull up so he might be back.
86'd items/ need more:
LY Lunch Sales: $2087
Projected Sales : $2276
TY Lunch Sales: $2532
+/- : +21% over LY and +$256 over PS
Lunch Covers: 144
Avg PPA: $17.59
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps:0%
Weather: Sunny and Hot...again...😓
Special events?: none that I am aware of- Bat Fest is tomorrow!
Who worked: Derek, Patrick, Mandy TR Zayn, Clair CL. Alyssa Host, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It started with a walk in 6 top and another one shortly thereafter, and a few twos so I thought it was going to be a little busier, but then by noon we still weren't full. Picked up around 12:30 and then we got our pop around 1:15. I had already cut Mandy but her section was full anyway. It seemed to get a little hectic during the last 30 minutes of service, since we got the bulk of our business then. Only made that one cut, everyone else stayed on until the end.
Had to comp a Hokkaidon due to a hair in it. The hair was very long and had a red hue to it. I believe it was from Lee.
Patrick had some very high maintenance tables which caused him to get in the weeds- I helped him out but would like to see him get better about asking for help and prioritizing. He did a great job, though, but something to help him stress less next time.
3 Staff members that stood out (why/how):
-Derek asked for another pay advance, and I told him no. If he asks anyone else, be sure we are firm. Something to be aware of
-Mandy did a great job training Zayn. She's very thorough with trainees, I love it.
-Beorn seemed a little sluggish at times today- especially when we got the bigger pop later on. Might have just been in his groove already but again, something to be aware of.
- Lee needs to keep a better pony tail. It can be a little unkemt at times.
Any VIP's in?
Friends of mine (Kyle and Sarah)
The Eye Dr Couple
Business man with his family (it's been too long- I can't ask for his name now)
Comps& Void Detail:
sushi bar error for hair in hokkaidon
FNF for Kyle and Sarah
R&M needs:
Hill was out this morning, then said he would be back Monday or Tuesday, but I just saw his truck pull up so he might be back.
86'd items/ need more:
Thursday, August 17, 2017
Thursday PM Recap 8/17/17
Written By: Leary
LY Dinner Sales: 5922
Projected Sales : 6135 (-734)
TY Dinner Sales: 5560
+/- : -362, -6%
Dinner Covers: 198
Avg PPA: 28.08
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 1.54%
Weather: Another hot day and warm night
Special events?:
Who worked: Derek, Lindsey, Mandy, Krystin, Dusten Cl, Annie & Kelly D, Brennan FR, Beorn SA, John Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty calm Thursday night. It took longer than normal for us to fill up and go on a wait. We did eventually start hitting a decent wait by 7. The wait peaked at 35 min around 8, and we were off the wait by 9. Stayed mostly full until 930. Cut Annie and John at 9, and went 2 on at 925. Ticket times were great. No guest issues.
Specials:
Nigiri Set- 11
Mabo Tofu- 11
3 Staff members that stood out (why/how):
-Solid staff tonight all around. It was a slower Thursday, but everyone was on point and made it a smooth shift.
-Macho & Angel are the dream team on the line.
-Had a specials contest and Dusten and Krystin tied.
Any VIP's in?
-Justin from BOH came in with a lady
-Kirk from Mueller
Comps& Void Detail:
-Kome Bucks for contest winners
-3 Bday Comps
-Emp Day Off
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5922
Projected Sales : 6135 (-734)
TY Dinner Sales: 5560
+/- : -362, -6%
Dinner Covers: 198
Avg PPA: 28.08
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 1.54%
Weather: Another hot day and warm night
Special events?:
Who worked: Derek, Lindsey, Mandy, Krystin, Dusten Cl, Annie & Kelly D, Brennan FR, Beorn SA, John Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty calm Thursday night. It took longer than normal for us to fill up and go on a wait. We did eventually start hitting a decent wait by 7. The wait peaked at 35 min around 8, and we were off the wait by 9. Stayed mostly full until 930. Cut Annie and John at 9, and went 2 on at 925. Ticket times were great. No guest issues.
Specials:
Nigiri Set- 11
Mabo Tofu- 11
3 Staff members that stood out (why/how):
-Solid staff tonight all around. It was a slower Thursday, but everyone was on point and made it a smooth shift.
-Macho & Angel are the dream team on the line.
-Had a specials contest and Dusten and Krystin tied.
Any VIP's in?
-Justin from BOH came in with a lady
-Kirk from Mueller
Comps& Void Detail:
-Kome Bucks for contest winners
-3 Bday Comps
-Emp Day Off
R&M needs:
86'd items/ need more:
Thursday AM Recap 8/17/17
Written By: Naoto
LY Lunch Sales: $1849
Projected Sales :$1923 (+$158)
TY Lunch Sales: $2081
+/- : +$232, +13%
Lunch Covers: 108
Avg PPA: 19.27
Previous Days Labor: $1894
Previous Days Comps: $616.13
Controllable Comps: $9.50
Weather: Hot!! 101/76
Special events?:
Who worked:
Derek, Jon, Renee, Johnny CL, Beorn SA, Zayn FR, Annie Host
Flow of Business, Cuts and Ticket Times:
What appeared like was going to be a slow shift turned out to be pretty busy. First hour was of the shift was slow with few tables here and there. We did have a 7 top that came in early to grab a table, but the rest of the party did not show up for another 30 + minutes so ended up waiting at the lobby. Once that table was sat, things started to pick up a bit, but not enough to go on a wait, except for a 6top (kayo's friend) who had to wait for a table to get up. (sat around after paying for what felt like 30 some minutes.)
We did have a last minute reservation for a 9 top at 1:00, which apparently was 1:30. Around this time, things were getting pretty slow so went down to two on. Due to the party, Johnny got a little behind, but everyone helped out.
Both Kitchen items and sushi bar items were coming out nice and quick through out the shift.
Specials:
3 Staff members that stood out (why/how):
Annie Helped a great deal soothing and communicating with incomplete parties or guests Large parties waiting for their table.
Renee worked hard in helping others out all through the shift. Kept a good attitude while we kept her table from getting sat while holding for the 6 top.
Beorn was very helpful to the servers and on point clearing and setting up the table.
Any VIP's in?
Sudako
Comps& Void Detail:
Birthday x2 - Fried ice cream, Taiyaki
kome bucks $10 - Renee
Friends Family- Renee's friends
Spicy Tokotsu - Guest did not like it
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1849
Projected Sales :$1923 (+$158)
TY Lunch Sales: $2081
+/- : +$232, +13%
Lunch Covers: 108
Avg PPA: 19.27
Previous Days Labor: $1894
Previous Days Comps: $616.13
Controllable Comps: $9.50
Weather: Hot!! 101/76
Special events?:
Who worked:
Derek, Jon, Renee, Johnny CL, Beorn SA, Zayn FR, Annie Host
Flow of Business, Cuts and Ticket Times:
What appeared like was going to be a slow shift turned out to be pretty busy. First hour was of the shift was slow with few tables here and there. We did have a 7 top that came in early to grab a table, but the rest of the party did not show up for another 30 + minutes so ended up waiting at the lobby. Once that table was sat, things started to pick up a bit, but not enough to go on a wait, except for a 6top (kayo's friend) who had to wait for a table to get up. (sat around after paying for what felt like 30 some minutes.)
We did have a last minute reservation for a 9 top at 1:00, which apparently was 1:30. Around this time, things were getting pretty slow so went down to two on. Due to the party, Johnny got a little behind, but everyone helped out.
Both Kitchen items and sushi bar items were coming out nice and quick through out the shift.
Specials:
3 Staff members that stood out (why/how):
Annie Helped a great deal soothing and communicating with incomplete parties or guests Large parties waiting for their table.
Renee worked hard in helping others out all through the shift. Kept a good attitude while we kept her table from getting sat while holding for the 6 top.
Beorn was very helpful to the servers and on point clearing and setting up the table.
Any VIP's in?
Sudako
Comps& Void Detail:
Birthday x2 - Fried ice cream, Taiyaki
kome bucks $10 - Renee
Friends Family- Renee's friends
Spicy Tokotsu - Guest did not like it
R&M needs:
86'd items/ need more:
Wednesday, August 16, 2017
Wednesday PM Recap 8/16/17
Written By: Andrew
LY Dinner Sales: 6075
Projected Sales : 6135 (-734)
TY Dinner Sales: 5401
+/- : -674, -11%
Dinner Covers: 91
Avg PPA: 28.28
Weather: 100 degrees, very hot
Special events?:
Who worked: Ruthy, Derek, John, Renee, Krystin, Beorn SA, Patrick & Annie H, Brennan FR
Flow of Business, Cuts and Ticket Times:
-Started off fairly slow for happy hour. We had 2 reservations tonight a 12 top at 6 and an 8 top at 6 as well as Take and 4 others at 7. The hosts did a great job figuring out where to sit everyone at specific times so that we could accommodate Take's party. I was impressed. We went on the wait around 7 and the wait got to about 45 min, then died down around 9. Went 2 on at 9:15.
- 2 Girls sat at the sushi bar and ordered drinks 1 girl had a Jalisco state ID and the other had a West Virginia ID both looked suspicious, so Krystin took them to Leary to verify. One girl with the Jalisco ID had a passport so we OKed her drink but the West Virginia girl had no other forms of ID or anything else on her person to show her name with ID. Therefore we denied the drink for her.
Specials:
12 King Salmon Carpaccio
16 Bitches Brew
3 Staff members that stood out (why/how):
-Ruthy did really well handling her parties tonight and asking me for help when she needed it. As well as asking her fellow coworkers if they needed help.
- Krystin was a bit hesitant on asking for help tonight and seemed a bit stressed at first but then i reminded her that im here for whatever she needs no task too big or small. She didn't need much help but did ask later on in the night what she needed and when she needed.
-Sushi Bar did an amazing job tonight with their overall greetings, I'm starting to notice which workers are having more difficult with maintaining a consistent and loud greeting
Any VIP's in?
Leslie
Take & Friends
John
Comps& Void Detail:
FNF for Leslie
Owner comp for Take
3 Birthday Comps
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6075
Projected Sales : 6135 (-734)
TY Dinner Sales: 5401
+/- : -674, -11%
Dinner Covers: 91
Avg PPA: 28.28
Weather: 100 degrees, very hot
Special events?:
Who worked: Ruthy, Derek, John, Renee, Krystin, Beorn SA, Patrick & Annie H, Brennan FR
Flow of Business, Cuts and Ticket Times:
-Started off fairly slow for happy hour. We had 2 reservations tonight a 12 top at 6 and an 8 top at 6 as well as Take and 4 others at 7. The hosts did a great job figuring out where to sit everyone at specific times so that we could accommodate Take's party. I was impressed. We went on the wait around 7 and the wait got to about 45 min, then died down around 9. Went 2 on at 9:15.
- 2 Girls sat at the sushi bar and ordered drinks 1 girl had a Jalisco state ID and the other had a West Virginia ID both looked suspicious, so Krystin took them to Leary to verify. One girl with the Jalisco ID had a passport so we OKed her drink but the West Virginia girl had no other forms of ID or anything else on her person to show her name with ID. Therefore we denied the drink for her.
Specials:
12 King Salmon Carpaccio
16 Bitches Brew
3 Staff members that stood out (why/how):
-Ruthy did really well handling her parties tonight and asking me for help when she needed it. As well as asking her fellow coworkers if they needed help.
- Krystin was a bit hesitant on asking for help tonight and seemed a bit stressed at first but then i reminded her that im here for whatever she needs no task too big or small. She didn't need much help but did ask later on in the night what she needed and when she needed.
-Sushi Bar did an amazing job tonight with their overall greetings, I'm starting to notice which workers are having more difficult with maintaining a consistent and loud greeting
Any VIP's in?
Leslie
Take & Friends
John
Comps& Void Detail:
FNF for Leslie
Owner comp for Take
3 Birthday Comps
R&M needs:
86'd items/ need more:
Wednesday AM 8/16/17 recap
Written By: Dusten
LY Lunch Sales: 1685
Projected Sales : 1833
TY Lunch Sales: 2408
+/- : 43% increase from LY and $575 over LY
Lunch Covers: 136
Avg PPA: 17.71
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 7.63%
Weather: Snow Flurries... jk, it's August.
Special events?:
Who worked: John, Patrick, Lindsey, Johnny CL, Beorn SA, Zayn FR, Kelly 2.0 H.
Flow of Business, Cuts and Ticket Times: Slow start. Got a pop around noon and then a larger one a little later. Had a couple of tables camp, putting us on a wait for a while. Stayed full for a while with a steady stream of tables walking in until about 1:30 pm. I cut to just Johnny and Lindsey then. Johnny solo at 1:50 pm. Last table walked at 1:54 pm.
Specials:
3 Staff members that stood out (why/how): No stand outs really- which is to say everyone did well. Smooth shift. There were a couple of things I mentioned to Zayn about food running, nothing that I can remember at the moment or of huge significance. Just a bit of fine tuning.
Kelly does very well at the host stand. Organized, friendly and communicative with guests and staff.
Any VIP's in? former classmate of mine from UT, Callie Richmond
no one else I recognized.
Comps& Void Detail: Kitchen lost ticket for a spicy miso- had it made up pretty quickly. table was super nice. took it off the ticket for them- Kitchen Error
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1685
Projected Sales : 1833
TY Lunch Sales: 2408
+/- : 43% increase from LY and $575 over LY
Lunch Covers: 136
Avg PPA: 17.71
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 7.63%
Weather: Snow Flurries... jk, it's August.
Special events?:
Who worked: John, Patrick, Lindsey, Johnny CL, Beorn SA, Zayn FR, Kelly 2.0 H.
Flow of Business, Cuts and Ticket Times: Slow start. Got a pop around noon and then a larger one a little later. Had a couple of tables camp, putting us on a wait for a while. Stayed full for a while with a steady stream of tables walking in until about 1:30 pm. I cut to just Johnny and Lindsey then. Johnny solo at 1:50 pm. Last table walked at 1:54 pm.
Specials:
3 Staff members that stood out (why/how): No stand outs really- which is to say everyone did well. Smooth shift. There were a couple of things I mentioned to Zayn about food running, nothing that I can remember at the moment or of huge significance. Just a bit of fine tuning.
Kelly does very well at the host stand. Organized, friendly and communicative with guests and staff.
Any VIP's in? former classmate of mine from UT, Callie Richmond
no one else I recognized.
Comps& Void Detail: Kitchen lost ticket for a spicy miso- had it made up pretty quickly. table was super nice. took it off the ticket for them- Kitchen Error
R&M needs:
86'd items/ need more:
Tuesday, August 15, 2017
Tuesday PM Recap 8/15/17
Written By: Naoto
LY Dinner Sales:$4306
Projected Sales : $4815 (-$582)
TY Dinner Sales: $4233
+/- : -$73, -2%
Dinner Covers: 169
Avg PPA: $25.05
Weather:
98/78 pretty cool evening
Special events?:
Asahi Tuesday
Who worked:
Patrick, Krystin, Ruthy, Derek, Clair Cl, Calvin SA, Hiroe FR, Alyssa and Annie Host
Flow of Business, Cuts and Ticket Times:
Dinner shift kicked off looking pretty busy. Almost half of the restaurant filled up as soon as we opened the door. Saw a good initial pop, but unfortunately it slowed down quite a bit after that for a while. Past 7:00 we started to pick up, and went on a wait around 8:00. We were completely off the wait by 9:00. Cut Alyssa at 8:50, and went 4 on right after we were off the wait. Went down to 1 on by 9:40.
Right at 9, we did have a customer walk in for a table of 9. She mentioned that it was her and her friends for a birthday, which they were suppose to be arriving within a few minutes. at 9:30, only 3 others showed. Turns out, the birthday girl and her friends were all out else where getting drunk. After debating for a few minutes, the group apologized and decided to leave to regroup. Only 5-10 mins later, they decided to come back and dine with out the rest of the party. Thought we were all in the clear, but instead the rest of the group decided to show up after we closed and tried to sit down with the folks that were already here. Turns out, when they told us they were going to sit down and eat separate from their other friends, they meant they were going to order extra food for her friends and for them to join after we closed. Told the group we can't accommodate them to join in since we were already closed at that point. Not to mention the whole group appeared quite intoxicated. After the late party left to go else where, I checked on the table and they understood the situation. Finished up their meal, packed some of the food up, and went off to meet up with their friends.
Specials:
King Salmon Toro Carpaccio 9
Mabo Tofu 9
3 Staff members that stood out (why/how):
Annie did a great job keeping the last 9 top turned 4 top at bay. Checked on them and tried her best t accommodate them as best as we can.
Ruthy was out helping everyone out the entire shift. Kept a good attitude even with having one table short due to a party cancellation.
Cal could use a little more guidance when it comes to SAing. Would like to see him help out with putting away glasses when it's been washed if he has the time.
Any VIP's in?
Lindsey Vass
Comps& Void Detail:
-Day off 30% - Lindsey
-Austin Roll - an austin roll was made instead of sunshine. It did hit the table, and Patrick promptly
notified me. Had a sunshine roll made on the fly, and they were absolutely fine.
-Yoshizo&Trantula Roll- Server miss ring. The rolls were all suppose to be with no sesame due to the customer being allergic to sesame. Ruthy missed adding the modification to these particular rolls. Luckily, it never hit the table.
Salmon Kama - kitchen error. It was still raw in the middle. Apparently requested for it to be well done. Checked with the guests to see if they wanted one remade, but they were quite full at that point. They were really nice about the situation. Went ahead and took care of the item off their check.
Zatoichi x3- Sent out on the house. There were some delay at this table at A7 with both service and the food. Derek was being held up with A4 and couldn't get to the table as quick as possible. For the same reason, food took a bit longer. Initially when I went to check out the table, they did appear unsatisfied. Decide to send out a few Zatoichi for the table. Brought it, apologized for the wait, and they were extremely happy for the nigiris. Chatted away for a little bit with them, they all walked out of here happy.
Texas Blues- customer did not like it .
R&M needs:
86'd items/ need more:
Asahi
LY Dinner Sales:$4306
Projected Sales : $4815 (-$582)
TY Dinner Sales: $4233
+/- : -$73, -2%
Dinner Covers: 169
Avg PPA: $25.05
Weather:
98/78 pretty cool evening
Special events?:
Asahi Tuesday
Who worked:
Patrick, Krystin, Ruthy, Derek, Clair Cl, Calvin SA, Hiroe FR, Alyssa and Annie Host
Flow of Business, Cuts and Ticket Times:
Dinner shift kicked off looking pretty busy. Almost half of the restaurant filled up as soon as we opened the door. Saw a good initial pop, but unfortunately it slowed down quite a bit after that for a while. Past 7:00 we started to pick up, and went on a wait around 8:00. We were completely off the wait by 9:00. Cut Alyssa at 8:50, and went 4 on right after we were off the wait. Went down to 1 on by 9:40.
Right at 9, we did have a customer walk in for a table of 9. She mentioned that it was her and her friends for a birthday, which they were suppose to be arriving within a few minutes. at 9:30, only 3 others showed. Turns out, the birthday girl and her friends were all out else where getting drunk. After debating for a few minutes, the group apologized and decided to leave to regroup. Only 5-10 mins later, they decided to come back and dine with out the rest of the party. Thought we were all in the clear, but instead the rest of the group decided to show up after we closed and tried to sit down with the folks that were already here. Turns out, when they told us they were going to sit down and eat separate from their other friends, they meant they were going to order extra food for her friends and for them to join after we closed. Told the group we can't accommodate them to join in since we were already closed at that point. Not to mention the whole group appeared quite intoxicated. After the late party left to go else where, I checked on the table and they understood the situation. Finished up their meal, packed some of the food up, and went off to meet up with their friends.
Specials:
King Salmon Toro Carpaccio 9
Mabo Tofu 9
3 Staff members that stood out (why/how):
Annie did a great job keeping the last 9 top turned 4 top at bay. Checked on them and tried her best t accommodate them as best as we can.
Ruthy was out helping everyone out the entire shift. Kept a good attitude even with having one table short due to a party cancellation.
Cal could use a little more guidance when it comes to SAing. Would like to see him help out with putting away glasses when it's been washed if he has the time.
Any VIP's in?
Lindsey Vass
Comps& Void Detail:
-Day off 30% - Lindsey
-Austin Roll - an austin roll was made instead of sunshine. It did hit the table, and Patrick promptly
notified me. Had a sunshine roll made on the fly, and they were absolutely fine.
-Yoshizo&Trantula Roll- Server miss ring. The rolls were all suppose to be with no sesame due to the customer being allergic to sesame. Ruthy missed adding the modification to these particular rolls. Luckily, it never hit the table.
Salmon Kama - kitchen error. It was still raw in the middle. Apparently requested for it to be well done. Checked with the guests to see if they wanted one remade, but they were quite full at that point. They were really nice about the situation. Went ahead and took care of the item off their check.
Zatoichi x3- Sent out on the house. There were some delay at this table at A7 with both service and the food. Derek was being held up with A4 and couldn't get to the table as quick as possible. For the same reason, food took a bit longer. Initially when I went to check out the table, they did appear unsatisfied. Decide to send out a few Zatoichi for the table. Brought it, apologized for the wait, and they were extremely happy for the nigiris. Chatted away for a little bit with them, they all walked out of here happy.
Texas Blues- customer did not like it .
R&M needs:
86'd items/ need more:
Asahi
Tuesday AM 8.15.17
Written By: Elizabeth
LY Lunch Sales: $2380
Projected Sales : $2401
TY Lunch Sales: $2040
+/- : -14% LY and -$361 PS
Lunch Covers: 125
Avg PPA: $16.32
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 3.98%
Weather: 105
Special events?:
none
Who worked: Lindsey, Kelly, Patrick, Johnny CL. Annie Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started with a 5 top waiting on the patio, and had another 5 top walk in shortly thereafter. We steadily filled but didn't ever really go on a wait until maybe 1:10, for about 10 minutes. It was more steady with one in and one out. Nothing unusual...except:
3 top of Asian kids at B7 (kids, like early 20s) and they asked for separate checks. Patrick brought them three separate checks, and the one guy put down his credit card to pay for his $20 check. Patrick ran it and returned to see the two girls putting their two checks together on one check presenter and getting cash out. He assumed they were leaving cash. if you watch the video, you can see the one girl who's back is to the dining room put cash on the presenter and push it away from her. The girl siting against the wall, in the white shirt, you can't see what she is or isn't doing. They immediately get up and scurry out. They left $12 on the table, to cover a what would be combined bill of $32. They had left before I knew what happened. I comp'd it to spill. They also left him $1.50 tip in total.
Then apparently this lady comes in weekly- she's Hispanic with short dark hair and a little on the heavier side- but she never tips.
There's also an older, European man (he doesn't speak much English) that comes in every friday for lunch and never tips.
Just covering all my bases here- I'm not profiling, I'm just trying to create a picture in case anyone was familiar with these people.
Don't think there is much we can do about it- I just don't want it taking too much of a toll on the staff. It's a bit disheartening to essentially wait on these guests for free. Anyone have any suggestions?
3 Staff members that stood out (why/how):
-Despite the lack of tips in some sections today, Patrick and kelly both maintained positive attitudes. ALSO Patrick got accolades and a hug from that blonde haired lady that has a somewhat mean face and that came in that day that we had the meeting. She's hit or miss and so when she asked me who her server was, I was so scared of what she was going to say, but she absolutely love him.
Any VIP's in?
Som Rob
Blonde haired lady
Kohei was in but we had to pretend like he didn't work here, his words.
Comps& Void Detail:
Spill for $19 of walked tab
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2380
Projected Sales : $2401
TY Lunch Sales: $2040
+/- : -14% LY and -$361 PS
Lunch Covers: 125
Avg PPA: $16.32
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 3.98%
Weather: 105
Special events?:
none
Who worked: Lindsey, Kelly, Patrick, Johnny CL. Annie Host, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started with a 5 top waiting on the patio, and had another 5 top walk in shortly thereafter. We steadily filled but didn't ever really go on a wait until maybe 1:10, for about 10 minutes. It was more steady with one in and one out. Nothing unusual...except:
3 top of Asian kids at B7 (kids, like early 20s) and they asked for separate checks. Patrick brought them three separate checks, and the one guy put down his credit card to pay for his $20 check. Patrick ran it and returned to see the two girls putting their two checks together on one check presenter and getting cash out. He assumed they were leaving cash. if you watch the video, you can see the one girl who's back is to the dining room put cash on the presenter and push it away from her. The girl siting against the wall, in the white shirt, you can't see what she is or isn't doing. They immediately get up and scurry out. They left $12 on the table, to cover a what would be combined bill of $32. They had left before I knew what happened. I comp'd it to spill. They also left him $1.50 tip in total.
Then apparently this lady comes in weekly- she's Hispanic with short dark hair and a little on the heavier side- but she never tips.
There's also an older, European man (he doesn't speak much English) that comes in every friday for lunch and never tips.
Just covering all my bases here- I'm not profiling, I'm just trying to create a picture in case anyone was familiar with these people.
Don't think there is much we can do about it- I just don't want it taking too much of a toll on the staff. It's a bit disheartening to essentially wait on these guests for free. Anyone have any suggestions?
3 Staff members that stood out (why/how):
-Despite the lack of tips in some sections today, Patrick and kelly both maintained positive attitudes. ALSO Patrick got accolades and a hug from that blonde haired lady that has a somewhat mean face and that came in that day that we had the meeting. She's hit or miss and so when she asked me who her server was, I was so scared of what she was going to say, but she absolutely love him.
Any VIP's in?
Som Rob
Blonde haired lady
Kohei was in but we had to pretend like he didn't work here, his words.
Comps& Void Detail:
Spill for $19 of walked tab
R&M needs:
86'd items/ need more:
Monday, August 14, 2017
Monday PM Recap 8/14/17
Written By: Chelsea
LY Dinner Sales: $4668
Projected Sales : $4845
TY Dinner Sales: $4987
+/- : 7% over LY and $142 over PS
Dinner Covers: 187
Avg PPA: $26.67
Weather: Summer heat!
Special events?: none
Who worked: Camacho, Derek, Cindy, Ruthy, Clair CL, Cal SA, Hiroe FR, Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, didn't fill up until 6:45. Had a 25-30m wait for a bit and then went back off the wait around 7:30. Then only had bigger parties on the wait and smaller tables available, and then it was pretty much one in one out after that. Went 3 on at 8:45, had a walk in 6 top at 8:35, went 2 on at 9:05, and let Clair take over at 9:30. Ticket times were mostly good, had a couple kitchen items reach 20-25 minutes when the Indeed party at 6 (12 people) first ordered, but no customer complaints or comps needed.
Specials: Hama Toro Carpaccio - 12, Mabo Tofu - 7
3 Staff members that stood out (why/how):
- Had a hard time keeping the sushi bar speaking up with both the Irrashaimase and Thank you, even after Elizabeth's notes from this morning. Had a pow wow with the sushi bar after the shift about the importance of both phrases for both courtesy and also our functions with alerting servers and SAs of new tables and tables to be bussed. Not sure what has changed because it does seem like it's the last couple of weeks that it's been a problem. General was the only one I could consistently hear. Andrew said that I was annoying the sushi bar by reminding them to say both phrases, but then during the pow wow, General said that Andrew was distracting Lee and Spencer by talking when they should be saying the phrases.
- Annie had an interesting experience with guest today. A man sent in his kiddo to put them on the wait, and at that time, there were seats available at the sushi bar. When the dad came in, the seats had been seated by complete parties, and the dad was confused as to why they were sat first. Annie explained to the best of her ability, but then came to get me when she felt that he was unsatisfied with her response. I came out and explained our policy to them and he was very understanding, just said that there was some miscommunication. I offered to buy him a drink, but he said he appreciated it, but it was ok. I spoke with Annie afterward about checking her tone, that perhaps the gentleman took it the wrong way.
- Everyone else was pretty alright, some folks were tired from tubing this morning but they held it together.
Any VIP's in? Old John, my friend Alex, Spencer's Dad, Yellow Jacket Alison, Nine Banded Gary and Lee
Comps& Void Detail: Derek didn't know YJ Alison was service industry until after he closed them out and I asked him if he needed a SIN discount. I went over and asked them if I could adjust it for them, but they said it was fine, so I sent them a hot sake. Marked it FNF. Recovery 2 edamame for the party room, they were 15 min past their reservation time as we struggled to get the 8 desserts out as quickly as possible for the Indeed 12 top. Pearl Snap and FNF for Spencer's dad, Spill crunchy dynamite, customer spilled their glass of water all over it. SIN for Royal Jelly, La Condesa, Whistler's, Nine Banded Gary, Birthday Taiyaki.
R&M needs: There is a hole in the bottom of the trash can under the Aloha station. It creates a puddle of liquid below.
86'd items/ need more: Hama Toro Carpaccio
LY Dinner Sales: $4668
Projected Sales : $4845
TY Dinner Sales: $4987
+/- : 7% over LY and $142 over PS
Dinner Covers: 187
Avg PPA: $26.67
Weather: Summer heat!
Special events?: none
Who worked: Camacho, Derek, Cindy, Ruthy, Clair CL, Cal SA, Hiroe FR, Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow, didn't fill up until 6:45. Had a 25-30m wait for a bit and then went back off the wait around 7:30. Then only had bigger parties on the wait and smaller tables available, and then it was pretty much one in one out after that. Went 3 on at 8:45, had a walk in 6 top at 8:35, went 2 on at 9:05, and let Clair take over at 9:30. Ticket times were mostly good, had a couple kitchen items reach 20-25 minutes when the Indeed party at 6 (12 people) first ordered, but no customer complaints or comps needed.
Specials: Hama Toro Carpaccio - 12, Mabo Tofu - 7
3 Staff members that stood out (why/how):
- Had a hard time keeping the sushi bar speaking up with both the Irrashaimase and Thank you, even after Elizabeth's notes from this morning. Had a pow wow with the sushi bar after the shift about the importance of both phrases for both courtesy and also our functions with alerting servers and SAs of new tables and tables to be bussed. Not sure what has changed because it does seem like it's the last couple of weeks that it's been a problem. General was the only one I could consistently hear. Andrew said that I was annoying the sushi bar by reminding them to say both phrases, but then during the pow wow, General said that Andrew was distracting Lee and Spencer by talking when they should be saying the phrases.
- Annie had an interesting experience with guest today. A man sent in his kiddo to put them on the wait, and at that time, there were seats available at the sushi bar. When the dad came in, the seats had been seated by complete parties, and the dad was confused as to why they were sat first. Annie explained to the best of her ability, but then came to get me when she felt that he was unsatisfied with her response. I came out and explained our policy to them and he was very understanding, just said that there was some miscommunication. I offered to buy him a drink, but he said he appreciated it, but it was ok. I spoke with Annie afterward about checking her tone, that perhaps the gentleman took it the wrong way.
- Everyone else was pretty alright, some folks were tired from tubing this morning but they held it together.
Any VIP's in? Old John, my friend Alex, Spencer's Dad, Yellow Jacket Alison, Nine Banded Gary and Lee
Comps& Void Detail: Derek didn't know YJ Alison was service industry until after he closed them out and I asked him if he needed a SIN discount. I went over and asked them if I could adjust it for them, but they said it was fine, so I sent them a hot sake. Marked it FNF. Recovery 2 edamame for the party room, they were 15 min past their reservation time as we struggled to get the 8 desserts out as quickly as possible for the Indeed 12 top. Pearl Snap and FNF for Spencer's dad, Spill crunchy dynamite, customer spilled their glass of water all over it. SIN for Royal Jelly, La Condesa, Whistler's, Nine Banded Gary, Birthday Taiyaki.
R&M needs: There is a hole in the bottom of the trash can under the Aloha station. It creates a puddle of liquid below.
86'd items/ need more: Hama Toro Carpaccio
Monday AM 8.14.17
Written By:
Elizabeth
LY Lunch Sales:$1716
Projected Sales :$2070
TY Lunch Sales:$1556
+/- :-9% LY and -$514 PS
Lunch Covers: 95
Avg PPA: $16.38
Previous Days Labor: 28%
Previous Days Comps: 5%
Controllable Comps:0%
Weather:It's still August. Take a guess.
Special events?:
none.
Who worked:Camacho, Grace, Kelly, Johnny CL. John SA, Hiroe FR, Alyssa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow all around today. Started to fill up around 12:30 but never saw much of anything. Went to 2 on at 1:15- a few tables trickled in afterwards.
The only issue that occurred today was the huge tree roach that was hovering over B8. A guest pointed it out to me, and I stared at it trying to figure out what to do, until their dining partner also pointed it out to her and she took a photo of it. It was at that time I went over and asked if they would like to move tables. I explained that it was a tree roach and they were very understanding. I got Andrew to remove it from the wall without incident and I discounted their check. I went over once more and we laughed about how terrified we both are of those things. It was good. I don't think there will be any negative feedback from it.
B2 came in around 1:50 and ate. The woman complained to Johnny that the mango in her sunshine roll tasted like it still had some rind on it. I checked in with andrew and he said they looked at the mango and it's just under ripe. I went over to the table to talk to the woman and explained the situation. I took 30% off her sushi lunch and she seemed fine about it all. But then as they were on their way out, I heard her say "They didn't say thank you on our way out" To which I yelled from the Office, "Thank you!". So let's make sure we are still saying thank you to every last customer that leaves. We can't stop just because we're closed. I know that part of that is that not everyone is paying super close attention to customers as they are leaving because they are doing their closing duties, but I would like to see us turn a little more attention to it.
3 Staff members that stood out (why/how):
-I might be speaking out of turn here, but General Toshi's plating is still not great. His Chirashi's weren't as nice looking as the rest of Ichiban and his topping placement still lacks presentation. Just my two cents.
Any VIP's in?
Kirk from Mueller Magazine
Comps& Void Detail:
20% Recovery comp as a thank you for the ladies that moved from B8 b/c of the roach
20% OFF sushi lunch for "sushi bar error" for the mango.
15% off FNF for Yoshie- she got done early and asked to have lunch with her friend and use her shift meal then. I said okay, but then her and her friend shared a few things. In the end I comp'd the futo maki and Trio because camacho said she had those mostly. And left the TX Surf and Turf and Edamame on the ticket. Yoshie asked Camacho if we could give her an employee day off discount, so I just did a FNF for 15% because most of her ticket was already comp'd and it was only $14 to begin with...so yeah.
R&M needs:The computer monitor is flickering and on it's last leg.. I'm going to best buy after the shift to buy a new one. Update, I have purchased one but it needs a splitter with an HDMI input-
86'd items/ need more:
Elizabeth
LY Lunch Sales:$1716
Projected Sales :$2070
TY Lunch Sales:$1556
+/- :-9% LY and -$514 PS
Lunch Covers: 95
Avg PPA: $16.38
Previous Days Labor: 28%
Previous Days Comps: 5%
Controllable Comps:0%
Weather:It's still August. Take a guess.
Special events?:
none.
Who worked:Camacho, Grace, Kelly, Johnny CL. John SA, Hiroe FR, Alyssa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow all around today. Started to fill up around 12:30 but never saw much of anything. Went to 2 on at 1:15- a few tables trickled in afterwards.
The only issue that occurred today was the huge tree roach that was hovering over B8. A guest pointed it out to me, and I stared at it trying to figure out what to do, until their dining partner also pointed it out to her and she took a photo of it. It was at that time I went over and asked if they would like to move tables. I explained that it was a tree roach and they were very understanding. I got Andrew to remove it from the wall without incident and I discounted their check. I went over once more and we laughed about how terrified we both are of those things. It was good. I don't think there will be any negative feedback from it.
B2 came in around 1:50 and ate. The woman complained to Johnny that the mango in her sunshine roll tasted like it still had some rind on it. I checked in with andrew and he said they looked at the mango and it's just under ripe. I went over to the table to talk to the woman and explained the situation. I took 30% off her sushi lunch and she seemed fine about it all. But then as they were on their way out, I heard her say "They didn't say thank you on our way out" To which I yelled from the Office, "Thank you!". So let's make sure we are still saying thank you to every last customer that leaves. We can't stop just because we're closed. I know that part of that is that not everyone is paying super close attention to customers as they are leaving because they are doing their closing duties, but I would like to see us turn a little more attention to it.
3 Staff members that stood out (why/how):
-I might be speaking out of turn here, but General Toshi's plating is still not great. His Chirashi's weren't as nice looking as the rest of Ichiban and his topping placement still lacks presentation. Just my two cents.
Any VIP's in?
Kirk from Mueller Magazine
Comps& Void Detail:
20% Recovery comp as a thank you for the ladies that moved from B8 b/c of the roach
20% OFF sushi lunch for "sushi bar error" for the mango.
15% off FNF for Yoshie- she got done early and asked to have lunch with her friend and use her shift meal then. I said okay, but then her and her friend shared a few things. In the end I comp'd the futo maki and Trio because camacho said she had those mostly. And left the TX Surf and Turf and Edamame on the ticket. Yoshie asked Camacho if we could give her an employee day off discount, so I just did a FNF for 15% because most of her ticket was already comp'd and it was only $14 to begin with...so yeah.
R&M needs:The computer monitor is flickering and on it's last leg.. I'm going to best buy after the shift to buy a new one. Update, I have purchased one but it needs a splitter with an HDMI input-
86'd items/ need more:
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