Thursday AM Recap 8/3/17

Written By: Leary

LY Lunch Sales:  1903
Projected Sales :  2168 (-307)
TY Lunch Sales:  1861
+/- : -42, -2%
Lunch Covers:  112
Avg PPA:  16.62

Previous Days Labor: 2%
Previous Days Comps: 6%
Controllable Comps: 2%

Weather: Hot, but not in the 100s

Special events?:

Who worked:
John, Kelly, Lindsey, Johnny Cl, Zayn FR, Annie H, Beorn SA

Flow of Business, Cuts and Ticket Times:
It was an ok Thursday lunch. It seemed like we were going to have decent sales but a lot of low tabs today. We were full and on a small wait a little after 12, and stayed mostly full until after 130. Only one table walked in after 130. Ticket times were good.  

Had an unfortunate incident with a customer that was very upset with our incomplete policy. She told me a couple people were joining her, and when I said we could seat her when the entire party arrived she immediately said party for 1 and I would like a large table. I tried to nicely explain why we have the policy, and said if she wanted to sit at a 2 top I would gladly seat her as a party of 1. There were several tables getting up and being bussed, but it was 1250 and people were still steadily walking in. Also, there were several tables currently sat that had to wait for their parties to be complete so I didn't feel comfortable seating an incomplete party next to them. The lady wasn't having none of it, and said we were losing a customer and she wasn't going to eat here. I apologized, and she took a photo of the dinning room and stormed out. I'm sure we'll be hearing from her. Within 10 minutes all the tables were once again sat.

Specials:

3 Staff members that stood out (why/how):
-Zayn is seeming to be more comfortable running food.
-John was a bit in a bubble today. He's been doing so well lately, but seemed a little unfocused. Had a talk at the end of the shift about a few things that he could have been more aware of on the floor.

Any VIP's in?
Cole
Workhorse Crew

Comps& Void Detail:
FNF for VIPS mentioned above.
Kome bucks for Lindsey.
Kome bucks for a free edamame that was written on one of Elizabeth's cards

R&M needs:

86'd items/ need more: