Tuesday PM Recap 8/22/17

Written By: Naoto


LY Dinner Sales: $5,029
Projected Sales : $5142, +$154
TY Dinner Sales: $5296
+/- : +$267, +5%
Dinner Covers: 214
Avg PPA::$ 24.75

Weather:
98/76  Hotttt!!!!

Special events?:
Asashi Tuesday

Who worked:
Jon, Lindsey, Kelly, Mandy, Clair CL, Cal SA, Hiroe FR, Kelly, Annie Host

Flow of Business, Cuts and Ticket Times:
The evening started on a low key.  Did not see to much business during our happy hour.  Right as we were moving past 6:00, things picked up real quick.  By  6:10 we were close to full house going back and forth between wait and not.  Around 6:45, we were full on wait of 20-30 mins, which lasted till 8:30.  We were no longer busy past 9:00, but did get few walks in after that.

Made our first cut with Annie and Jon at 8:45.  Went down to 3 on at 9:15, and 2 on at 9:30.

Ticket times were pretty descent through out the night.  Kitchen food was all quick, while Sushi bar had a moment of struggle in the nigiris, but quickly bounced back to it's speedy service.

Party room section had a bit of a rough time today early in the evening.  We did not have any party on reservation tonight, and luckily we had a 9 top walk in around 5:30.  As things were picking up and getting busier, Kelly got stuck catering to the party rooms needs, some tables didn't get it's needed attention.  One table got sat at B4, and didn't get attended to for few to several minutes.  I spoke to the table and apologized.  Got their drink started and sent out a thing of gyoza to get them started.  They were pleased with our effort to make things right.  Once the 9 top was gone, Kelly got her groove back.

One Ikayaki came out to S3 and was sent back since it wasn't cooked through.  Clair offered a remake of the dish and they accepted the offer while being really nice about it.  I brought the Ikayaki once it was done and checked back with them few times after, to which they were pleased with everything.  Since they were cool about the whole thing, and later found out the couple was a occasional regular who gets the Ikayaki everytime, I went ahead and personally bought the dish.  They were quite happy about it.

Despite the business, a lot of the tables were stiffing our servers.  It was a bit of an odd evening, the moral seemed a little low.  Regardless of all that, I believe everyone helped each other out as much as they can. and turned tables around.

Specials:
Nigiri Set 8
Whole Aji Sashimi 0

3 Staff members that stood out (why/how):
Lindsey: Kept her cool all through her shift, giving Devin a proper training, and helped out the other servers through out.

Kelly:  had a bit of a talk with her about asking for help if it comes down to it.  I believe the importance of individual employee to be strong, but to be asking for help is not necessary a weakness.  She definitely could have used some help while the 9 top was here and should have asked for them.  Other wise, she was doing fantastic with her tables.

Cal:  Needs to be pointed out that he needs to start picking up his pace. I little too laid back.

Any VIP's in?
Did not really notice anyone nor did anyone else.

Comps& Void Detail:
Temperanilo - Customer did not like it
kome bucks $1 - Kome FF missed the happy hour window.
Gyoza - customer waited for a service a bit too long.

R&M needs:

86'd items/ need more:

NOTE:
Annie forgot to pay for her meal.  Ticket has been printed and voided.  It is thumb tact to the cork wall.
XL and 2XL shirts arrived.