Thursday AM 8/31/17 recap

Written By: Dusten

LY Lunch Sales: no info
Projected Sales : no info
TY Lunch Sales: 1892
+/- :
Lunch Covers: 113
Avg PPA: 16.74


Previous Days Labor: 22%

Previous Days Comps: 5%
Controllable Comps: 4.72%

Weather: sunny high 80's

Special events?: Hurricane Harvey Aftermath


Who worked: Lindsey, Zayn, Camacho, Johnny CL, Annie H, Beorn SA, Brennan FR

Flow of Business, Cuts and Ticket Times: Slow start. Slow lunch. We filled up somewhere close to 12:30. I cut to two at 1:15 and just Johnny at 1:45pm. No ticket time issues.

Specials:

3 Staff members that stood out (why/how): Zayn seems very careful and measured in his serving at the moment. He made no mistakes, and handled a difficult customer with a steady hand. Nice guy.

No real issues or standouts otherwise. I realize I failed to mention last night the sushi bar killing it with one person missing on a 200+ cover night. Otsukare!


Any VIP's in? Our first table came in a few minutes before opening, went to Annie and said "table for 3." Annie recognized the alpha woman as she comes in with her mother on occasion and is very vocal and insistent on which table she wants. We were pretty well ready to be open so we sat them. They were seated in Zayn's section. I helped him run their sushi lunches and asked if they needed anything. The woman asked Zayn why their lunches took longer than some other table that wasn't his section. I offered the possible explanation that they had ordered 3 sushi lunches, whereas that other table only had one.
5 minutes later they found a hair in one of their unagi pieces. I rushed over, inspected the plate, apologized and let them know we'd remake the meal and that her lunch was on us. When I went I asked how everything was and the woman replied with, "we'll take the check now." I thanked them on the way out. No eye contact. They left Zayn about 12%.
-Allison and Emily,
-Old Bike Guy
-Derek
-Leslie and co-workers.

Elizabeth: I took a call from Stuart with Rewards Network, he asked for you specifically. His number is (312) 521-6481

Comps& Void Detail: Sushi bar error for Sushi Lunch with hairy unagi
Recovery comp for catering order mistake.
EMP day off for Derek.
ANA discount

R&M needs: New freezer was delivered today.

86'd items/ need more: