Thursday PM Recap 8/31/17

Written By: Devin

LY Dinner Sales: $5526.00
Projected Sales : $6450.00 (-121)
TY Dinner Sales: $6329
+/- : 803.00, 15%
Dinner Covers: 229
Avg PPA:27.64

Weather: sunny warm high today was 92

Special events?: Thursday before labor day

Who worked: John H, Kelly S, Cindy, Lindsey, Ruth, Alyssa CT, Kelly D host, Annie host ,Beorn SA, Brennan FR

Flow of Business, Cuts and Ticket Times:
Started off steady with a small line, we didn't get on a full wait until 6:30. Wait times were never over 30 min but we stayed on a wait till 9:07. Cut Annie at 9:15. then went to two on at 9:30. Smooth sailing for the rest of the night.

Guest at B8 asked us to cancel the rest of their order after they had tempura moriawase, takoyaki and yakisoba complained that the food was greasy. Leary went over and talked with them. The wife said she was a professional chef and they used to live in Japan so they felt they knew how the food should taste. They said they liked the takoyaki, but everything else was too greasy. Leary suggested getting some items that weren't fried instead, but they just wanted to go. We cancelled the rest of the food that was on the way, and Leary comped the tempura and yakisoba. He apologized and suggested maybe trying sushi bar item next time. We tried the tempura and it was good. The yakisoba probably could have used a little less oil. Followed up with Vince to try using slightly less oil for the rest of the night. Several employees ordered it for dinner and loved.

A guest called me over to show me what they thought was plastic in their ika-yaki. after conferring with Vince i went back to the table and told them it wasn't plastic but the cartilage from the squid and that it should have taken out when it was cleaned, we sent a new one out on the fly and they were happy.

Specials: Mabo Tofu 4, Yakisoba 13, nigiri set 14

3 Staff members that stood out (why/how):
Kelly had a travel bank CC that she ran once on the wrong seat so she deleted the payment and re rang it on the correct seat but the card was declined the second time. We spoke with the guest to see if they had another form of payment. He called the bank and was able to get cash from an ATM. I apologized for the inconvenience but he said it happens with his card all the time and he understood. Leary coached Kelly on how to adjust or transfer a CC so that you dont have to delete the payment.

Ruthie did a great job as closer, never seemed rushed and was great with all her guests.

Kelly and Annie made a great team at host stand, wait times were great and they never went into the red on their quote times.

Any VIP's in?
Rachel and Carlos

Comps& Void Detail:
Antucura Spk Rose- found in service fridge comped to spill
liberty lunch- found under hand sink all banged up- comped to spill
Tempura Moriwasa and dinner spec 2- DNL comp see above notes
$15 kome bucks
1 bday comp

R&M needs:
handle for ice scoop is breaking off in the ice machine. Elizabeth can you please call pro ice in the AM and see if they can fix.

86'd items/ need more: