Tuesday PM Recap 8/8/17

Written By: Naoto

LY Dinner Sales: $4,537
Projected Sales : $4815 (+$964)
TY Dinner Sales:  $5779
+/- : +$1242, +27%
Dinner Covers: 214
Avg PPA: 27

Weather:
91/74  hot day, nice evening

Special events?:
none

Who worked:
 Kelly, Lindsey, Derek, Ruthy, Clair Cl, Hiroe FR, Calvin SA, Kelly, Alyssa Host,

Flow of Business, Cuts and Ticket Times:
The evening started off fairly busy.  Within the first hour, the floor was pretty filled up.  Did slow down a tad immediately after 6:00, but we were full house and on a wait by 7:00.  The rest of the evening ended up being pretty busy, we were not off the wait up until 9:20.  Made are first cut (a server and a host) at 9:15 since the section was already full, followed by going down to 2 on at 9:30.  Last 30 min of the business, we saw about 2 table walk in.
Aside from generally being busy, we were having a bit of issue turning are table fast.  Tickets were backing up in the kitchen several times out of the evening. Had both (separate tables) a gyoza and Tonpei yaki take close to 25-30 min.  Upon dropping the food at the table, I made sure to check on them.  One table at A7 was very understanding.  The other at B1, wasn't exactly mad, but appeared a little off put.  Asked if there were anything else I could get for them, and at that point was ready for the check.  For both tables, took off the items that was the issue.
We also saw a bit of an issue with under quoting the customers towards the end of the night.  Couple of the tables had their quoted time surpassed by 10 min +.  The fact that the entire floor was all new tables did not get factored in to the quote time.  For the two table that waited the longest, Leary sent out a couple appetizer each.  Check back with them, they were very understanding and was happy with the rest of their evenings.

Written by Leary: There was an issue with an 8 top that had called hoping to make a reservation for tonight during lunch. Kelly answered and she told the lady to call back after 2 instead of getting her info and passing it on to me. The lady called at 530 to ask about the reservation, but we had a last minute reservation made about 30 minutes early. She was pretty upset, and I told her if she came in I would do my best to get her sat quickly. She came in about 45 minutes later with her 2 daughters. She was on a walker, and seemed pretty medicated. I felt bad about the misunderstanding, and wanted to get her sat, so we put some tables together and sat them incomplete even though the rest of the party was about 20 minutes away. They seemed happy by the end, but were a strange bunch for sure. I followed up with Kelly about taking down people info, and passing it off to a manager during high volume moments.

Whole Aji Sashimi - 2
Shaggy Dog Roll - 11
Mabo Tobu -7

3 Staff members that stood out (why/how):
Calvin - our new SA.  Busses table quick, and gets things done fast.  He could be guided towards helping other servers on his down time.  Also, needs to be instructed on which  glasses goes into which racks.

Kelly D- started doing cocktails as a host and did a great job.  Came out to the floor to help buss some tables when she had the time.

Lindsey-  despite having to have her entire section be used for the one table mentioned above, she kept a good spirit and powered thorough the evening while helping others out.  Also a her 4 yr anniversary.  

Any VIP's in?
Rachel and Carlos
Dan (ex-host)

Comps& Void Detail:
Birthday comp x2
Gyoza - Long ticket time
Tonpeiyaki- Long Ticket time
Gyoza x2 - over quoted time
shumai x2-over quoted time

R&M needs:

86'd items/ need more: