Wednesday PM Recap 8/23/17

Written By: Leary

LY Dinner Sales: 4358
Projected Sales :5104 (+535)
TY Dinner Sales:  5639
+/- :  +1281,  +29%
Dinner Covers: 197
Avg PPA:  28.62

Weather: Hot, and a little cloudy

Special events?:

Who worked:
Mandy, Lindsey, Ruthy, Derek, Krystin Cl, Beorn SA, Brennan FR, Annie & Kelly D H

Flow of Business, Cuts and Ticket Times:
It was a mellow start, but we eventually filled up by 630 and hit a 30 minute wait by 7. The wait peaked by 8 at 40-45 minutes. Down to just a few tables on the wait by 9. Cut Annie at 9. Sections were pretty steady until 940. I was going to cut, but Krystin was busy, a little stressed, and we didn't have any doubles today so I closed 5 on. Didn't really matter because we only had 1 table walk in the last 30 minutes. Ticket times were good.

Specials:
Nigiri Set- 9
Whole Aji- 1

3 Staff members that stood out (why/how):
-I questioned Annie about how she sat a couple tables and she got pretty instantly defensive about it. There was 2-top was ahead of a 3-top. The 2-top was a couple of minutes over their quote time, and several tables got up, and she sat the 3-top first in Derek's section, and than the 2-top in Lindsey's section. When I asked her why it was very hard to get a straight answer and she said a few things that I told her that I didn't think was correct. I said I just wanted to ask and make sure she wasn't playing favorites and making sure Derek got the 3-top. She said she would never, and I said I just had to check because that a common occurrence in the industry. The alternative is a lack of awareness of the wait list. Not sure which is worse. She was visibly upset, and needed a break from the host stand so I took over for a bit. When she got back I simply asked her not to take things so personally. I wasn't mad, and the ladies were fine, but ultimately it's my job to notice these things and mention them to hopefully avoid them from happening in the future. She is really great with guests, but can be bit of a high-maintenance employee.
-Brennan was solid as always, but I mentioned to him that he needs to more vocal in the wait station so people get out of his way. He also needs to be a little more willing to ask for help when dealing with a pop.
-Kelly D did a great job cock-tailing tonight. I think she's going to make a great addition to the service staff once I can get a couple more hosts in here.
-Hired a part-time daytime SA named Steven to give Beorn some relief. He starts next Tuesday.
-Hired a part-time host named Brittany. She also works as a host at Bullfight.      

Any VIP's in?
-John
-Older Japanese man that always comes in with his co-workers. I tried to talk to him to try and get a name, but they were enjoying their dinner and wanted nothing to do with. He's more talkative during lunch time so I'll catch it next time.
-Lainey our Genji rep
-Rachel was in here with a friend

Comps& Void Detail:
-Had so many Kome bucks today. Some were from Saturday, and 2 recoveries that I followed up with that seemed very happy. $70 all together.
-FNF for a couple of pieces for Lainey
-FNF for a couple of pieces for Rachel
-Emp Day Off for Rachel

R&M needs:
-Aloha terminals went offline for a second. Derek came in the office and told me, and by the time I walked in the wait station they were back up and fine. No other problems the rest of the shift.

86'd items/ need more: