Tuesday AM 8.15.17

Written By: Elizabeth

LY Lunch Sales: $2380
Projected Sales : $2401
TY Lunch Sales: $2040
+/- :  -14% LY and -$361 PS
Lunch Covers: 125
Avg PPA: $16.32

Previous Days Labor: 26%

Previous Days Comps: 6%
Controllable Comps: 3.98%

Weather: 105

Special events?:
none

Who worked: Lindsey, Kelly, Patrick, Johnny CL. Annie Host, Hiroe FR, Brennan SA

Flow of Business, Cuts and Ticket Times:
Started with a 5 top waiting on the patio, and had another 5 top walk in shortly thereafter. We steadily filled but didn't ever really go on a wait until maybe 1:10, for about 10 minutes. It was more steady with one in and one out. Nothing unusual...except:

3 top of Asian kids at B7 (kids, like early 20s) and they asked for separate checks. Patrick brought them three separate checks, and the one guy put down his credit card to pay for his $20 check. Patrick ran it and returned to see the two girls putting their two checks together on one check presenter and getting cash out. He assumed they were leaving cash. if you watch the video, you can see the one girl who's back is to the dining room put cash on the presenter and push it away from her. The girl siting against the wall, in the white shirt, you can't see what she is or isn't doing. They immediately get up and scurry out. They left $12 on the table, to cover a what would be combined bill of $32. They had left before I knew what happened. I comp'd it to spill. They also left him $1.50 tip in total.

Then apparently this lady comes in weekly- she's Hispanic with short dark hair and a little on the heavier side- but she never tips.

There's also an older, European man (he doesn't speak much English) that comes in every friday for lunch and never tips.

Just covering all my bases here- I'm not profiling, I'm just trying to create a picture in case anyone was familiar with these people.

Don't think there is much we can do about it- I just don't want it taking too much of a toll on the staff. It's a bit disheartening to essentially wait on these guests for free. Anyone have any suggestions?


3 Staff members that stood out (why/how):
-Despite the lack of tips in some sections today, Patrick and kelly both maintained positive attitudes. ALSO Patrick got accolades and a hug from that blonde haired lady that has a somewhat mean face and that came in that day that we had the meeting. She's hit or miss and so when she asked me who her server was, I was so scared of what she was going to say, but she absolutely love him.

Any VIP's in?
Som Rob
Blonde haired lady
Kohei was in but we had to pretend like he didn't work here, his words.

Comps& Void Detail:
Spill for $19 of walked tab

R&M needs:

86'd items/ need more: