Written By: Elizabeth
LY Dinner Sales: $5559
Projected Sales : $5760
TY Dinner Sales: $5743
+/- : +3% LY and -$17 PS
Dinner Covers: 199
Avg PPA: $29.45
(P.S The sales for today have already been entered. I needed them for End of Month Reporting. KJust need to fill in Labor)
Weather: Warm- high 80s when the sun was up. 70s when it went down.
Special events?: Texas Relays started yesterday. They go through the weekend, just FYI.
Who worked:
Ruthy, Krystin, Sophia, Sayo, Dusten CL. kelly & lizet hosted, Eric SA, Chris FR
Flow of Business, Cuts and Ticket Times:
Slow to start but on a wait around 6:15- that's when the bulk of the business showed up and we were on a 45-1hr wait easily by 7pm. The lobby and patio looked like a Friday or Saturday night. Unfortunately there were several no shows which cut the wait time in half for some on the list. No complaints though. Ticket times were good. About 20 minutes for rolls at the height of it. Had some walk in 6 tops towards the end of the night. And the party room reso moved from 8 to 9pm which was fine. Cut Ruthy and Krystin at 9, then went two on at 9:40, allowing Dusten to grab the late night walk in 6 top. There were no additional tables after that.
Specials:
Japanese Uni (there's a button for this one, btw):
Snow Crab
Hama Toro Carp
Escolar
3 Staff members that stood out (why/how):
-Jack was running solo on dish tonight, and got waaaay behind. So I let Matt know and he had Basilio hop on and help him get caught up. But I found him putting clean glassware on the rack where we put the dirty glasses. I asked him not to do that and to bring all clean glassware directly out. He told me someone told him to do that, and I him they were wrong. Don't know who would say that...?
-Lizet and Kelly did a bang up job at the host stand. Lizet ran the board while Kelly was the gopher and cocktailed. They both made $21 each thanks to Kelly's cocktailing efforts.
Any VIP's in?
No familiar faces tonight...except Dusten's ex-girlfriend.
Comps& Void Detail:
Voided an Uni for Ruthys table, misring
Voided and Aji for the same table, 86'd
R&M needs:
I ordered some insulated tumblers with straws from Amazon. They were all roughly $6, and some should arrive Monday and others the week after. In case anyone still needs one. They will be available to purchase.
I told the FOH staff if they want to leave them here instead of taking them home, that's fine. Just put them on the bottom cubby spot when they leave for the day.
86'd items/ need more:
Out of Half and Half. Krystin told Matt I believe.
Thursday, March 31, 2016
Thursday 3/31/16 AM
Written By: Samara
LY Lunch Sales: $1365
Projected Sales : $1696
TY Lunch Sales: $2103
+/- : +54% over LY & +$407 over PS
Lunch Covers: 112
Avg PPA: $18.78
Previous Days Labor: 17%
Previous Days Comps: 3.99%
Controllable Comps: 4.94%
Weather: 80's and sunny
Special events?:
Who worked: Ruthy, Kate, Lindsey, Johnny (CL), Cindy (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. Never on a wait. Cut Ruthy at 1, Kate a 1:30, and Lindsey at 1:45. 4 tables staggered in right up on until close. Johnny handled it really well.
Specials:
3 Staff members that stood out (why/how): John and I spoke about getting him cross trained for hosting. He's improved greatly as an SA. I think he'd be a nice addition to our hosts as he can handle multitasking and the stress level. We talked about cleaning up his appearance. He was receptive. I'll try to schedule him for training ASAP and he'll probably just be a fill in to pick up shifts.
A guy at the sushi bar ordered three rolls to-go from Ruthy. She reiterated this to Kazu and said something along the lines in Japanese "These are to-go so you don't have to make them as pretty" or something to that affect. Well the guy understood enough Japanese to get the gist of what she was saying and was obviously offended. The guy left before she told me the story. This brought up a good discussion with her about being careful with what we say on the floor during service within earshot of guests, even in another language.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: Void Una Don. Misring.
R&M needs: Lots of repair and maintenance issues today. I spent a good majority of my time in the office and on the phone.
1. Put in a call for our ice machine as it's not producing ice. Still haven't heard back. Take grabbed some bags of ice before service.
2. Thought Petrocielli was supposed to come at 7:30AM to plug the existing holes (one in the lobby and both of the restrooms) as well as paint one of the air ducts above the sushi bar blue. They didn't show up. However around 1pm, someone did show up to install smoke detectors, which I was not informed about. I asked about the work for this morning and he had no idea what I was talking about. So much miscommunication. I also let him know that we're have to reschedule because I can't have our A/C turned off and installation during service. He said he'd back either in the morning or between lunch and dinner tomorrow. UPDATE: Got confirmation that the sheet rock guy will be coming tomorrow morning.
3. We ran out of towels so I called Prudential. They said our credit card was declined. They still showed up around 1pm with towels but didn't leave an invoice. I'll call them after lunch.
86'd items/ need more:
LY Lunch Sales: $1365
Projected Sales : $1696
TY Lunch Sales: $2103
+/- : +54% over LY & +$407 over PS
Lunch Covers: 112
Avg PPA: $18.78
Previous Days Labor: 17%
Previous Days Comps: 3.99%
Controllable Comps: 4.94%
Weather: 80's and sunny
Special events?:
Who worked: Ruthy, Kate, Lindsey, Johnny (CL), Cindy (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. Never on a wait. Cut Ruthy at 1, Kate a 1:30, and Lindsey at 1:45. 4 tables staggered in right up on until close. Johnny handled it really well.
Specials:
3 Staff members that stood out (why/how): John and I spoke about getting him cross trained for hosting. He's improved greatly as an SA. I think he'd be a nice addition to our hosts as he can handle multitasking and the stress level. We talked about cleaning up his appearance. He was receptive. I'll try to schedule him for training ASAP and he'll probably just be a fill in to pick up shifts.
A guy at the sushi bar ordered three rolls to-go from Ruthy. She reiterated this to Kazu and said something along the lines in Japanese "These are to-go so you don't have to make them as pretty" or something to that affect. Well the guy understood enough Japanese to get the gist of what she was saying and was obviously offended. The guy left before she told me the story. This brought up a good discussion with her about being careful with what we say on the floor during service within earshot of guests, even in another language.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: Void Una Don. Misring.
R&M needs: Lots of repair and maintenance issues today. I spent a good majority of my time in the office and on the phone.
1. Put in a call for our ice machine as it's not producing ice. Still haven't heard back. Take grabbed some bags of ice before service.
2. Thought Petrocielli was supposed to come at 7:30AM to plug the existing holes (one in the lobby and both of the restrooms) as well as paint one of the air ducts above the sushi bar blue. They didn't show up. However around 1pm, someone did show up to install smoke detectors, which I was not informed about. I asked about the work for this morning and he had no idea what I was talking about. So much miscommunication. I also let him know that we're have to reschedule because I can't have our A/C turned off and installation during service. He said he'd back either in the morning or between lunch and dinner tomorrow. UPDATE: Got confirmation that the sheet rock guy will be coming tomorrow morning.
3. We ran out of towels so I called Prudential. They said our credit card was declined. They still showed up around 1pm with towels but didn't leave an invoice. I'll call them after lunch.
86'd items/ need more:
Wednesday, March 30, 2016
Wednesday 3/30/16
Written By: Samara
LY Lunch Sales: $1403.95
Projected Sales : $1633
TY Lunch Sales: $2128
+/- : +51% over LY & +$495 over PS
Lunch Covers: 109
Avg PPA: $19.52
LY Dinner Sales:
Projected Sales : $4650
TY Dinner Sales: $5659
+/- : +63% over LY & +1009 over PS
Dinner Covers: 211
Avg PPA: $26.82
Previous Days Labor: 20% (from Monday's sales)
Previous Days Comps: 6.22%
Controllable Comps: 1.96%
Weather: 70's and muggy with a chance of rain
Special events?:
Who worked: LUNCH- Kate, Kelly, Lindsey, Johnny (CL), Cindy (H), John (SA), Chris (FR)
DINNER- Grace, Stephanie, Naoto, Camacho, Sophia (CL), Cindy training Chelsea as host, Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Nothing noteworthy. Strong team work all around. No long ticket times or customer issue. Cut Kate at 1 and Kelly at 1:30.
Dinner had a rough start. Lots of demanding and confusing guests. Had an incomplete group of older women essentially have a temper tantrum until they were sat. They were fine once they got their way. Single guy at the sushi bar ordered a bunch of sashimi. Toshi asked Sophia to confirm his order. Of course the guy meant nigiri, not sashimi. Through some miscommunication, he received a ankimo dinner portion and he ate it even though he technically only wanted a piece. I chose to comp this.
We were so busy between 7 and 9:30, I cock tailed and transferred all checks to servers. The night even out the busier we got. Great communication with the 86 board
A guest ordered a glass of Montepulciano and claimed it was stale. I tasted it myself and the bottle was just recently opened. I tried to persuade him to order a different red; that might be more to his taste. He seemed really peeved we "only had 3 reds on the menu!". I convinced his group to order sake...he was fine after that.
On a wait by 6:30, which fluctuated between 25-35 minutes to 45-1 hour. Cindy did really well training Chelsea considering how busy it was. Looking back I should have scheduled another host but isn't life funny in that way? I bet if I had, we would have been slow. C'est la vie.
Cut Grace and Stephanie at 9:15 and kept 3 on until the end as a few more tables trickled in.
Specials: Escolar 4
3 Staff members that stood out (why/how): Kate poured herself a glass of house white around 1:40. She was in her apron, still clocked in, had tables, and the restaurant was open. She thought it was ok to pour herself a glass to put in the party room for after her shift. This is what she told me. The glass of wine was sitting in the server station for many minutes. She did not drink any wine to my knowledge. I just had a stern pre shift talk about what happened last night/ being professional and more responsible with one's actions. I explained that this particular action was inappropriate for several reasons. No one should be pouring themselves an alcohlic beverage when they are still on clock. Period. I reiterated this to the rest of FOH that was present. Not sure why there was something lost in translation. This is pretty cut and dry.
In the first 20 minutes of dinner service, I notice a full sake glass in the server station. I smell it. It's house white. I asked who's it is. Naoto says it's "a pick me up". I'm baffled. I poured it out and asked him not to drink on the job. I didn't actually witness him drinking but he did admit he poured it. I would have taken bigger action but I think it's something that needs to addressed in written policy where all staff members sign a document. I wonder how long this has been going on??? Senior servers are not setting a good example for the younger staff. Do we need to add a security camera to the sever station? Anyway, Naoto did a great job for the rest of his shift but the entire exchange has me concerned about what's going on when I'm not watching. This also might explain why we're losing product.
Do we have a timeline for when everyone needs to switch over to new water cups and when are we getting some bottles to sell?
Rudy and Hector both got bandannas today. Reminder to take that out of their paycheck.
Any VIP's in? Old John, Kenny, John who owns switched on, some of Lizet's friends, George Washington
Comps& Void Detail:
-DNL glass of Montepullciano
-Void a bunch of sashimi for S2. Misring.
-Training meals for Cindy and Chelsea
-1 Promo Kome Bucks
-Yelp Soft Serve
-Birthday Dessert
-DNL Fish N Chips. Said it was bland...personal preference I guess
R&M needs: The patio lights aren't working. I can make a call tomorrow unless someone already has taken care of it.
86'd items/ need more: Chicken Kara Age, Tea lights. High alcohol sales today, definitely need to order several items.
LY Lunch Sales: $1403.95
Projected Sales : $1633
TY Lunch Sales: $2128
+/- : +51% over LY & +$495 over PS
Lunch Covers: 109
Avg PPA: $19.52
LY Dinner Sales:
Projected Sales : $4650
TY Dinner Sales: $5659
+/- : +63% over LY & +1009 over PS
Dinner Covers: 211
Avg PPA: $26.82
Previous Days Labor: 20% (from Monday's sales)
Previous Days Comps: 6.22%
Controllable Comps: 1.96%
Weather: 70's and muggy with a chance of rain
Special events?:
Who worked: LUNCH- Kate, Kelly, Lindsey, Johnny (CL), Cindy (H), John (SA), Chris (FR)
DINNER- Grace, Stephanie, Naoto, Camacho, Sophia (CL), Cindy training Chelsea as host, Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Nothing noteworthy. Strong team work all around. No long ticket times or customer issue. Cut Kate at 1 and Kelly at 1:30.
Dinner had a rough start. Lots of demanding and confusing guests. Had an incomplete group of older women essentially have a temper tantrum until they were sat. They were fine once they got their way. Single guy at the sushi bar ordered a bunch of sashimi. Toshi asked Sophia to confirm his order. Of course the guy meant nigiri, not sashimi. Through some miscommunication, he received a ankimo dinner portion and he ate it even though he technically only wanted a piece. I chose to comp this.
We were so busy between 7 and 9:30, I cock tailed and transferred all checks to servers. The night even out the busier we got. Great communication with the 86 board
A guest ordered a glass of Montepulciano and claimed it was stale. I tasted it myself and the bottle was just recently opened. I tried to persuade him to order a different red; that might be more to his taste. He seemed really peeved we "only had 3 reds on the menu!". I convinced his group to order sake...he was fine after that.
On a wait by 6:30, which fluctuated between 25-35 minutes to 45-1 hour. Cindy did really well training Chelsea considering how busy it was. Looking back I should have scheduled another host but isn't life funny in that way? I bet if I had, we would have been slow. C'est la vie.
Cut Grace and Stephanie at 9:15 and kept 3 on until the end as a few more tables trickled in.
Specials: Escolar 4
3 Staff members that stood out (why/how): Kate poured herself a glass of house white around 1:40. She was in her apron, still clocked in, had tables, and the restaurant was open. She thought it was ok to pour herself a glass to put in the party room for after her shift. This is what she told me. The glass of wine was sitting in the server station for many minutes. She did not drink any wine to my knowledge. I just had a stern pre shift talk about what happened last night/ being professional and more responsible with one's actions. I explained that this particular action was inappropriate for several reasons. No one should be pouring themselves an alcohlic beverage when they are still on clock. Period. I reiterated this to the rest of FOH that was present. Not sure why there was something lost in translation. This is pretty cut and dry.
In the first 20 minutes of dinner service, I notice a full sake glass in the server station. I smell it. It's house white. I asked who's it is. Naoto says it's "a pick me up". I'm baffled. I poured it out and asked him not to drink on the job. I didn't actually witness him drinking but he did admit he poured it. I would have taken bigger action but I think it's something that needs to addressed in written policy where all staff members sign a document. I wonder how long this has been going on??? Senior servers are not setting a good example for the younger staff. Do we need to add a security camera to the sever station? Anyway, Naoto did a great job for the rest of his shift but the entire exchange has me concerned about what's going on when I'm not watching. This also might explain why we're losing product.
Do we have a timeline for when everyone needs to switch over to new water cups and when are we getting some bottles to sell?
Rudy and Hector both got bandannas today. Reminder to take that out of their paycheck.
Any VIP's in? Old John, Kenny, John who owns switched on, some of Lizet's friends, George Washington
Comps& Void Detail:
-DNL glass of Montepullciano
-Void a bunch of sashimi for S2. Misring.
-Training meals for Cindy and Chelsea
-1 Promo Kome Bucks
-Yelp Soft Serve
-Birthday Dessert
-DNL Fish N Chips. Said it was bland...personal preference I guess
R&M needs: The patio lights aren't working. I can make a call tomorrow unless someone already has taken care of it.
86'd items/ need more: Chicken Kara Age, Tea lights. High alcohol sales today, definitely need to order several items.
Monday, March 28, 2016
Monday 3.28.16
Written By: Elizabeth
LY Lunch Sales: $1614
Projected Sales : $1802
TY Lunch Sales: $1789
+/- : +11% LY and -$13 PS! So close.
Lunch Covers: 109
Avg PPA: $16.41
LY Dinner Sales: $4561
Projected Sales : $4620
TY Dinner Sales: $4352
+/- : -5% LY and -$268 PS
Dinner Covers: 148
Avg PPA: $29.41
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 13.23%
Weather: Sunny. low 70s, during the day. 60s at night
Special events?:
none. thankfully.
Who worked: Lunch: Camacho, Kelly, Mandy, Johnny CL. Junko Host, John SA, Hiroe FR
Dinner: Camacho CL, Mandy, Sophia, Clair, Sayo.
Flow of Business, Cuts and Ticket Times:
Lunch was slow to start but filled up by noon. We were on a short bit of a wait, but mostly because there was a lot of incomplete parties. The crowd today was strange. A mix of regular folks and business folks. The business folks were very pushy and curt as well. It seemed busier than it was, and the kitchen seemed to struggle to keep up around 1pm. Ramens were going out as split tickets from Teishoku. I told Kumi she needs to communicate with Teishoku before putting the Ramen out. I expo'd a little to get them back on track, which Josh really seemed to appreciate and it helped him get back to good too. I didn't make any cuts until 1:30 when I cut camacho, and 1:45 when I cut mandy. Last table sat at 1:59 and we were all in shortly thereafter.
We 86'd yakiniku halfway through lunch.
Still waiting on Dreamy Clouds Sake to arrive as well- the warehouse is still out.
Dinner was steady-ish in the beginning but slow overall. It really died down around 8:15, thought at one point we were on a short wait, but only because of incomplete parties. The party room got sat 3x which was nice. Once at 6pm for the reso, then again with a 5 top walk in and again with a 7 top walk in at 9pm. But the night slowed quickly. Cut Mandy and Ruthy at 8:30 and went 2 on at 9, and 1 on at 9:30. Not much to talk about
3 Staff members that stood out (why/how):
-John is really growing into the Food Runner role. Glad to see him hitting his stride
-Clair, Kaori, Ruthy and Camacho can't make the meeting tomorrow due to other obligations (work, band, etc) so they helped clear the place for tomorrow morning. Great job and great teamwork.
Any VIP's in?
Neil was in for dinner! So nice to see him again
The couple that usually sits at the sushi bar with their daughter and are demanding? Well they were in, minus the daughter, but nearly gave birth at the sushi bar. She was most definitely in labor but wasn't dilated enough so they left the hospital to come here and eat. True Story!
Kayo was in for lunch with friends
Comps& Void Detail:
Owner Comp
Kitchen Error for a missed Kara age from lunch time during the time the kitchen seemed to crash a little.
Bday Desserts
Kome Bucks from A2.
R&M needs:
Covering everything with plastic tonight to prepare for the dust storm tomorrow
86'd items/ need more:
Can we get another rice mold for the curry? We only have one and from time to time it gets misplaced and we have to use a bowl. And I know what round rice means...
LY Lunch Sales: $1614
Projected Sales : $1802
TY Lunch Sales: $1789
+/- : +11% LY and -$13 PS! So close.
Lunch Covers: 109
Avg PPA: $16.41
LY Dinner Sales: $4561
Projected Sales : $4620
TY Dinner Sales: $4352
+/- : -5% LY and -$268 PS
Dinner Covers: 148
Avg PPA: $29.41
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 13.23%
Weather: Sunny. low 70s, during the day. 60s at night
Special events?:
none. thankfully.
Who worked: Lunch: Camacho, Kelly, Mandy, Johnny CL. Junko Host, John SA, Hiroe FR
Dinner: Camacho CL, Mandy, Sophia, Clair, Sayo.
Flow of Business, Cuts and Ticket Times:
Lunch was slow to start but filled up by noon. We were on a short bit of a wait, but mostly because there was a lot of incomplete parties. The crowd today was strange. A mix of regular folks and business folks. The business folks were very pushy and curt as well. It seemed busier than it was, and the kitchen seemed to struggle to keep up around 1pm. Ramens were going out as split tickets from Teishoku. I told Kumi she needs to communicate with Teishoku before putting the Ramen out. I expo'd a little to get them back on track, which Josh really seemed to appreciate and it helped him get back to good too. I didn't make any cuts until 1:30 when I cut camacho, and 1:45 when I cut mandy. Last table sat at 1:59 and we were all in shortly thereafter.
We 86'd yakiniku halfway through lunch.
Still waiting on Dreamy Clouds Sake to arrive as well- the warehouse is still out.
Dinner was steady-ish in the beginning but slow overall. It really died down around 8:15, thought at one point we were on a short wait, but only because of incomplete parties. The party room got sat 3x which was nice. Once at 6pm for the reso, then again with a 5 top walk in and again with a 7 top walk in at 9pm. But the night slowed quickly. Cut Mandy and Ruthy at 8:30 and went 2 on at 9, and 1 on at 9:30. Not much to talk about
3 Staff members that stood out (why/how):
-John is really growing into the Food Runner role. Glad to see him hitting his stride
-Clair, Kaori, Ruthy and Camacho can't make the meeting tomorrow due to other obligations (work, band, etc) so they helped clear the place for tomorrow morning. Great job and great teamwork.
Any VIP's in?
Neil was in for dinner! So nice to see him again
The couple that usually sits at the sushi bar with their daughter and are demanding? Well they were in, minus the daughter, but nearly gave birth at the sushi bar. She was most definitely in labor but wasn't dilated enough so they left the hospital to come here and eat. True Story!
Kayo was in for lunch with friends
Comps& Void Detail:
Owner Comp
Kitchen Error for a missed Kara age from lunch time during the time the kitchen seemed to crash a little.
Bday Desserts
Kome Bucks from A2.
R&M needs:
Covering everything with plastic tonight to prepare for the dust storm tomorrow
86'd items/ need more:
Can we get another rice mold for the curry? We only have one and from time to time it gets misplaced and we have to use a bowl. And I know what round rice means...
Sunday, March 27, 2016
Sunday 3.27.16 (Easter)
Written By: Elizabeth
LY Dinner Sales: $5109
Projected Sales : $5390
TY Dinner Sales: $5987
+/- : +17% LY and +$597 PS
Dinner Covers: 206
Avg PPA: $29.06
Weather: Warm in the 70s and cool in the 60s at night.
Special events?: Easter
Who worked: Leary, Kate, Lindsey, Stephanie, Sophia CL. Ruthy CT, Miriam Host, Eric SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Certainly wasn't expecting tonight to be as strong as it was, but happy it was! Started steady and we went on a definite wait around 6:30. The wait grew to 30-45 minutes. Lots of 2 tops again. Stayed busy through 9:45. I never made any cuts because we were full up until close.
Nothing of note, however, everyone stayed busy and helped one another all night.
I did have one question though- Miso Soup should now just be wakame, enokie, tofu & green onions, correct? Tonight it had cabbage in it. A LOT of cabbage in it. Can someone clarify.
3 Staff members that stood out (why/how):
-TOSHI! Super helpful in letting us know when the sushi bar was getting backed up with 30 minute ticket times. It only happened once about midway through the night, but the communication was super helpful!
-Eric got super chatty about halfway through his shift and I had to remind him to stay focused and on track.
-Miriam, again, rockin' out the host stand.
Any VIP's in?
no familiar faces tonight. none. nada. zip! Kazu's friend was in but I don't know him.
Comps& Void Detail:
Bought some of the ladies a glass of wine tonight for their hard work: no server errors, no incorrectly closed checks, no complaints! Stellar job. (Leary opted out, hence "the ladies")
R&M needs:
I will call the electrician tomorrow about the patio lights.
86'd items/ need more:
REMINDER: If anyone gets any deliveries on Tuesday, please let them know that no one will be here and they must come on Wednesday. not to mention that we won't have a lot of room to put things, since we are storing items in the office while they cut through the ceiling.
Monday night, please be sure you are wrapping things in trash bags- Sushi bar, this includes you. I will be working with the kitchen to get items wrapped up and placed in the office, but on Tuesday morning Petrocelli will be cutting through the ceiling to install the duct work throughout the restaurant. So whatever has been hanging out in that ceiling for however long is going to do what gravity does best, and fall to the floor. Make the deep clean easy on yourself and wrap stuff up.
LY Dinner Sales: $5109
Projected Sales : $5390
TY Dinner Sales: $5987
+/- : +17% LY and +$597 PS
Dinner Covers: 206
Avg PPA: $29.06
Weather: Warm in the 70s and cool in the 60s at night.
Special events?: Easter
Who worked: Leary, Kate, Lindsey, Stephanie, Sophia CL. Ruthy CT, Miriam Host, Eric SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Certainly wasn't expecting tonight to be as strong as it was, but happy it was! Started steady and we went on a definite wait around 6:30. The wait grew to 30-45 minutes. Lots of 2 tops again. Stayed busy through 9:45. I never made any cuts because we were full up until close.
Nothing of note, however, everyone stayed busy and helped one another all night.
I did have one question though- Miso Soup should now just be wakame, enokie, tofu & green onions, correct? Tonight it had cabbage in it. A LOT of cabbage in it. Can someone clarify.
3 Staff members that stood out (why/how):
-TOSHI! Super helpful in letting us know when the sushi bar was getting backed up with 30 minute ticket times. It only happened once about midway through the night, but the communication was super helpful!
-Eric got super chatty about halfway through his shift and I had to remind him to stay focused and on track.
-Miriam, again, rockin' out the host stand.
Any VIP's in?
no familiar faces tonight. none. nada. zip! Kazu's friend was in but I don't know him.
Comps& Void Detail:
Bought some of the ladies a glass of wine tonight for their hard work: no server errors, no incorrectly closed checks, no complaints! Stellar job. (Leary opted out, hence "the ladies")
R&M needs:
I will call the electrician tomorrow about the patio lights.
86'd items/ need more:
REMINDER: If anyone gets any deliveries on Tuesday, please let them know that no one will be here and they must come on Wednesday. not to mention that we won't have a lot of room to put things, since we are storing items in the office while they cut through the ceiling.
Monday night, please be sure you are wrapping things in trash bags- Sushi bar, this includes you. I will be working with the kitchen to get items wrapped up and placed in the office, but on Tuesday morning Petrocelli will be cutting through the ceiling to install the duct work throughout the restaurant. So whatever has been hanging out in that ceiling for however long is going to do what gravity does best, and fall to the floor. Make the deep clean easy on yourself and wrap stuff up.
Sunday AM 3/27/16 Easter
Written By: Samara
LY Lunch Sales: $2055
Projected Sales : $2616
TY Lunch Sales: $2537
+/- : +25% over LY & -$43 under PS
Lunch Covers: 125
Avg PPA: $20.58
Previous Days Labor: 13%
Previous Days Comps: 5.04%
Controllable Comps: 4.91%
Weather: 70's and sunny
Special events?: Easter, y'all
Who worked: Stephanie, Mandy, Ruthy, Camacho (CL), Eric (SA), Taylor (FR), Miriam (H)
Flow of Business, Cuts and Ticket Times: I was prepared for it to be very busy. Had a stack of high chairs directly behind the host stand, which came in handy because nearly every other table had a baby/toddler today. It ended not being busy at all. Small pop from noon to 1pm and then it trickled off. Minor wait...maybe 3 tables at a time for 10-15 minutes. Cut Stephanie at 2pm and went one at 2:40.
Couple of issues with ramen today. Turns out that there's a problem with one of the burners on the stove. All of the party room's ramen was al dente. I reiterated the importance of tasting the food as an essential part of expo-ing, especially with newest staff but also all the time for consistency's sake. Comped 15% off their entire bill. No other kitchen issues today.
Specials:
3 Staff members that stood out (why/how): Powerhouse team work today.
Eric is getting better, slowly but surely. Still needs a guiding hand to help him process and multitask.
Any VIP's in? Miles Zuniga of Fastball, Michelle & Jordan...regulars who had their first date here and are now ENGAGED! They'll be shooting you an email some time soon, Elizabeth. They want to take their engagement photos here. So cute!
Comps& Void Detail:
-Void Taiyaki. 86'd
-Una Don. Guest Changed mind.
-15% off party room check-filed under Kitchen Error
R&M needs: For the deep clean, I'd love for the hosts to focus on the bathrooms. They've been slacking in bathroom maintenance and I want them to get a better understanding from the ground up.
86'd items/ need more:
LY Lunch Sales: $2055
Projected Sales : $2616
TY Lunch Sales: $2537
+/- : +25% over LY & -$43 under PS
Lunch Covers: 125
Avg PPA: $20.58
Previous Days Labor: 13%
Previous Days Comps: 5.04%
Controllable Comps: 4.91%
Weather: 70's and sunny
Special events?: Easter, y'all
Who worked: Stephanie, Mandy, Ruthy, Camacho (CL), Eric (SA), Taylor (FR), Miriam (H)
Flow of Business, Cuts and Ticket Times: I was prepared for it to be very busy. Had a stack of high chairs directly behind the host stand, which came in handy because nearly every other table had a baby/toddler today. It ended not being busy at all. Small pop from noon to 1pm and then it trickled off. Minor wait...maybe 3 tables at a time for 10-15 minutes. Cut Stephanie at 2pm and went one at 2:40.
Couple of issues with ramen today. Turns out that there's a problem with one of the burners on the stove. All of the party room's ramen was al dente. I reiterated the importance of tasting the food as an essential part of expo-ing, especially with newest staff but also all the time for consistency's sake. Comped 15% off their entire bill. No other kitchen issues today.
Specials:
3 Staff members that stood out (why/how): Powerhouse team work today.
Eric is getting better, slowly but surely. Still needs a guiding hand to help him process and multitask.
Any VIP's in? Miles Zuniga of Fastball, Michelle & Jordan...regulars who had their first date here and are now ENGAGED! They'll be shooting you an email some time soon, Elizabeth. They want to take their engagement photos here. So cute!
Comps& Void Detail:
-Void Taiyaki. 86'd
-Una Don. Guest Changed mind.
-15% off party room check-filed under Kitchen Error
R&M needs: For the deep clean, I'd love for the hosts to focus on the bathrooms. They've been slacking in bathroom maintenance and I want them to get a better understanding from the ground up.
86'd items/ need more:
Saturday, March 26, 2016
Saturday PM 3.26.16
Written By: Elizabeth
LY Dinner Sales: $6117
Projected Sales : $6840
TY Dinner Sales: $7619
+/- : +19% over LY and +$779 PS
Dinner Covers: 262
Avg PPA: $29.08
Weather: Warm in the low 80s then into the 70s tonight.
Special events?: Day before Easter
Who worked: Stephanie, Ruthy, Sayo, Miho, Camacho CL. Miriam Hosted with Me :) Hiroe FR
Flow of Business, Cuts and Ticket Times:
Nothing start off a Saturday night dinner service like a child vomiting through the lobby. Yea!
The night started off slow, otherwise. We went on a wait around 6:15 and stayed on the wait until nearly 10pm. It was just Miriam at the host stand and she was a rock star. I bought her dinner for killing it at the stand today. I ran around and helped to wipe and set tables, and tended the host stand while she sat tables here and there. But I also helped to seat tables as well. Quote times were great. No complaints. Ticket times were good too. A few 20 minute sushi bar tickest for rolls, but that's not bad. Kitchen did well, everything I saw go out looked good. Nothing burnt.
The staff was movin' tonight! Everyone had their A game on, and was on the hustle. I felt like we were turning tables like crazy too. No big tops tonight other than the 2 reso's. It was mostly 2's and 4's tonight. Proud of everyone that worked tonight. Go TEAM KOME!
3 Staff members that stood out (why/how):
-Everyone! B8 asked Ruthy if we tip pooled because of the way everyone was helping everyone out. They said you couldn't tell whose section was whose because of all the teamwork! booya!
Any VIP's in?
Barnaby's foster mom, Kate, was in.
A kid that I assume knows Kenta was in- as I was seating them he yelled "Hi Take!!":)
Comps& Void Detail:
voided hamachi kama, 86
voided edamame, not made
kit error comp for mango avocado, not necessarily a kitchen error (or sushi error) but the table was insistent that it took too long. I'll eat the $7.
FNF $9 for Kate
FNF for $5 for Wings from Take for B3 kids
Kome Bucks for Miriam
Kome Bucks for Bartender from last nights Wedding ($30)
R&M needs:
One of the red chairs at A2 is bending. I ordered 8 more silver arm-less chairs that should arrive on Thursday
The patio lights never came on tonight. I'm curious if it's from the Petrocelli work that was done. I won't be able to reach anyone until Monday because tomorrow is Easter.
86'd items/ need more:
We ran out of Ice Cream Cones tonight.
So this has happened on several occasions and I'm just trying to get an idea about what kind of schedule we are on with soft serve. It will get low at lunch and then when the dinner people come in to refill it, the flavor is different, so we have to clean the whole machine out and start fresh. Can we come up with some sort of schedule so that we're not taken off gaurd?
LY Dinner Sales: $6117
Projected Sales : $6840
TY Dinner Sales: $7619
+/- : +19% over LY and +$779 PS
Dinner Covers: 262
Avg PPA: $29.08
Weather: Warm in the low 80s then into the 70s tonight.
Special events?: Day before Easter
Who worked: Stephanie, Ruthy, Sayo, Miho, Camacho CL. Miriam Hosted with Me :) Hiroe FR
Flow of Business, Cuts and Ticket Times:
Nothing start off a Saturday night dinner service like a child vomiting through the lobby. Yea!
The night started off slow, otherwise. We went on a wait around 6:15 and stayed on the wait until nearly 10pm. It was just Miriam at the host stand and she was a rock star. I bought her dinner for killing it at the stand today. I ran around and helped to wipe and set tables, and tended the host stand while she sat tables here and there. But I also helped to seat tables as well. Quote times were great. No complaints. Ticket times were good too. A few 20 minute sushi bar tickest for rolls, but that's not bad. Kitchen did well, everything I saw go out looked good. Nothing burnt.
The staff was movin' tonight! Everyone had their A game on, and was on the hustle. I felt like we were turning tables like crazy too. No big tops tonight other than the 2 reso's. It was mostly 2's and 4's tonight. Proud of everyone that worked tonight. Go TEAM KOME!
3 Staff members that stood out (why/how):
-Everyone! B8 asked Ruthy if we tip pooled because of the way everyone was helping everyone out. They said you couldn't tell whose section was whose because of all the teamwork! booya!
Any VIP's in?
Barnaby's foster mom, Kate, was in.
A kid that I assume knows Kenta was in- as I was seating them he yelled "Hi Take!!":)
Comps& Void Detail:
voided hamachi kama, 86
voided edamame, not made
kit error comp for mango avocado, not necessarily a kitchen error (or sushi error) but the table was insistent that it took too long. I'll eat the $7.
FNF $9 for Kate
FNF for $5 for Wings from Take for B3 kids
Kome Bucks for Miriam
Kome Bucks for Bartender from last nights Wedding ($30)
R&M needs:
One of the red chairs at A2 is bending. I ordered 8 more silver arm-less chairs that should arrive on Thursday
The patio lights never came on tonight. I'm curious if it's from the Petrocelli work that was done. I won't be able to reach anyone until Monday because tomorrow is Easter.
86'd items/ need more:
We ran out of Ice Cream Cones tonight.
So this has happened on several occasions and I'm just trying to get an idea about what kind of schedule we are on with soft serve. It will get low at lunch and then when the dinner people come in to refill it, the flavor is different, so we have to clean the whole machine out and start fresh. Can we come up with some sort of schedule so that we're not taken off gaurd?
Saturday AM 3/26/16
Written By: Samara
LY Lunch Sales: $2319
Projected Sales : $2811
TY Lunch Sales: $2765
+/- : +19% over LY & -$46 under PS
Lunch Covers: 153
Avg PPA: $18.07
Previous Days Labor:14%
Previous Days Comps: 2.32%
Controllable Comps: 13.9% (oof! A combo of FNF, Guest changed mind, Kitchen error, and server error)
Weather: 74 degrees and sunny
Special events?: Easter weekend
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Cindy (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: When I arrived at 10am, Petriocelli was here still doing work. They asked if we opened at 5pm today, which I thought was weird. I confirmed that we would be open for lunch. They insisted that some work needed to be done before Tuesday. From 11am-noon, there was hammering and drilling on the roof, which could be heard throughout the dining room. I apologized to almost every table, explaining the situation. The noise subsided when they moved to the section of the roof closer to the kitchen. Around 2pm, very strong fumes permeated the entire restaurant. Insulation was raining from the roof onto customers waiting on the patio. Lots of complaints from customers and staff alike about the noise, the fumes, and people having headaches. Myself included. I decided to seat the last 3 parties waiting and closed down at 2:30 to ensure everyone's safety.
Specials:
3 Staff members that stood out (why/how): Superstars all around. No standouts.
Any VIP's in? Take & Kayo
Comps& Void Detail:
-Owner Comp
-Some Kome bucks for the last two tables sat
-A couple of voids. Misring
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2319
Projected Sales : $2811
TY Lunch Sales: $2765
+/- : +19% over LY & -$46 under PS
Lunch Covers: 153
Avg PPA: $18.07
Previous Days Labor:14%
Previous Days Comps: 2.32%
Controllable Comps: 13.9% (oof! A combo of FNF, Guest changed mind, Kitchen error, and server error)
Weather: 74 degrees and sunny
Special events?: Easter weekend
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Cindy (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: When I arrived at 10am, Petriocelli was here still doing work. They asked if we opened at 5pm today, which I thought was weird. I confirmed that we would be open for lunch. They insisted that some work needed to be done before Tuesday. From 11am-noon, there was hammering and drilling on the roof, which could be heard throughout the dining room. I apologized to almost every table, explaining the situation. The noise subsided when they moved to the section of the roof closer to the kitchen. Around 2pm, very strong fumes permeated the entire restaurant. Insulation was raining from the roof onto customers waiting on the patio. Lots of complaints from customers and staff alike about the noise, the fumes, and people having headaches. Myself included. I decided to seat the last 3 parties waiting and closed down at 2:30 to ensure everyone's safety.
Specials:
3 Staff members that stood out (why/how): Superstars all around. No standouts.
Any VIP's in? Take & Kayo
Comps& Void Detail:
-Owner Comp
-Some Kome bucks for the last two tables sat
-A couple of voids. Misring
R&M needs:
86'd items/ need more:
Friday PM 3/25/16
Written By: Samara
LY Dinner Sales: $6978
Projected Sales : $7315
TY Dinner Sales: $7427
+/- : +6% over LY & +$112 over PS
Dinner Covers: 265
Avg PPA: $28.03
Weather: 60's and beautiful!
Special events?: GOOD FRIDAY
Who worked: Kate, Johnny, Camacho, Leary, Dusten (CL), Ruthy (cktl), Chris & Miriam (H), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6. Two customers issues tonight...
One: Two gentlemen who are our newest regulars at the sushi bar. They've been in 4 times this week. I've personally seen them twice this week. Terrible table manners, rubbing our towels on their armpits and leaving their empty plates on the sushi bar. Gawking at me and other female staff members, enough to make even me uncomfortable. They tipped Dusten $10 on a $120 bill and I've heard that they have tipped poorly the other times they have been in.
Two: Had a 4 top turn into a 5 top while waiting. No big deal, right? When they were seated at A7, they told Chris they were now going to be a 6 top. The only other tables open at the time were A4 and B2. We had 4 other parties waiting as well. They insisted on pulling up a chair or moving A4 over. Also, the 6th person hadn't arrived yet. I tried very sweetly to explain that if they wanted to accommodate 6 people comfortably, we would put them back on the top of the list, and that the wait would be roughly 30-40 minutes. They milled it over some and decided to eat somewhere else, but not before one of the women asked if Take was working. I said no. She asked for my name on their way out. I guess next time something like this arises, I'll just cram another chair in?
Around 7:30, Toshi let me know that rolls were about to hit 30-40 minutes. THANK YOU TOSHI-SAN! I was able to use the information to the restaurants benefit. I alerted the servers to tell their tables and I had the hosts push back wait times by 15-20 minutes. This joint effort really helped get us back on track. About 30 minutes later, rolls were back to hitting 10-15 minutes.
Off the wait around 9:45. I cut Kate at this time. Cute Johnny at 10 and Camacho at 10:40.
Specials:
3 Staff members that stood out (why/how): No standouts. Great teamwork all around.
Any VIP's in? Dusten's friend Stephany, Kumi
Comps& Void Detail:
-Void Veg Tempura. Misring
-Comp Krab Salad Roll. Server Error
-Void Snow Maiden Bottle. Misring
-2 Promo Kome Bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6978
Projected Sales : $7315
TY Dinner Sales: $7427
+/- : +6% over LY & +$112 over PS
Dinner Covers: 265
Avg PPA: $28.03
Weather: 60's and beautiful!
Special events?: GOOD FRIDAY
Who worked: Kate, Johnny, Camacho, Leary, Dusten (CL), Ruthy (cktl), Chris & Miriam (H), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6. Two customers issues tonight...
One: Two gentlemen who are our newest regulars at the sushi bar. They've been in 4 times this week. I've personally seen them twice this week. Terrible table manners, rubbing our towels on their armpits and leaving their empty plates on the sushi bar. Gawking at me and other female staff members, enough to make even me uncomfortable. They tipped Dusten $10 on a $120 bill and I've heard that they have tipped poorly the other times they have been in.
Two: Had a 4 top turn into a 5 top while waiting. No big deal, right? When they were seated at A7, they told Chris they were now going to be a 6 top. The only other tables open at the time were A4 and B2. We had 4 other parties waiting as well. They insisted on pulling up a chair or moving A4 over. Also, the 6th person hadn't arrived yet. I tried very sweetly to explain that if they wanted to accommodate 6 people comfortably, we would put them back on the top of the list, and that the wait would be roughly 30-40 minutes. They milled it over some and decided to eat somewhere else, but not before one of the women asked if Take was working. I said no. She asked for my name on their way out. I guess next time something like this arises, I'll just cram another chair in?
Around 7:30, Toshi let me know that rolls were about to hit 30-40 minutes. THANK YOU TOSHI-SAN! I was able to use the information to the restaurants benefit. I alerted the servers to tell their tables and I had the hosts push back wait times by 15-20 minutes. This joint effort really helped get us back on track. About 30 minutes later, rolls were back to hitting 10-15 minutes.
Off the wait around 9:45. I cut Kate at this time. Cute Johnny at 10 and Camacho at 10:40.
Specials:
3 Staff members that stood out (why/how): No standouts. Great teamwork all around.
Any VIP's in? Dusten's friend Stephany, Kumi
Comps& Void Detail:
-Void Veg Tempura. Misring
-Comp Krab Salad Roll. Server Error
-Void Snow Maiden Bottle. Misring
-2 Promo Kome Bucks
R&M needs:
86'd items/ need more:
Friday, March 25, 2016
Friday AM 3.25.16
Written By: Elizabeth
LY Lunch Sales:$2036
Projected Sales : $2360
TY Lunch Sales: $2930
+/- : +44% LY and +$570 PS
Lunch Covers: 161
Avg PPA:
Previous Days Labor: 17%
Previous Days Comps: 5.10%
Controllable Comps: 6.56%
Weather: Sunny and warming up in the low 70s
Special events?: Good Friday
Who worked: Kate, Grace, Mandy, Sayo CL. Kelly Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today was an incredibly challenging shift. Right from the start the sushi bar crashed and burned. The first 30 minutes of service was mostly all one tops that sat at the sushi bar. By the time Sayo arrived at 11:30 the sushi bar was full but only had about 3 other tables in the restaurant. That must have pushed Kazu back because from there until close we had solid 30 minute ticket times from Ichiban. From my perspective it seemed that Kazu was Ichiban, Kalynn was Niban, Jay was Sanban and Lee was in the position of Zero-ban. But Jay and Lee were doing prep. I told Kazu that he needs to pull one of them off prep to help out because it was only noon and we were on a pretty hefty wait. Jay, in the Sanban position, helped with some pieces, but it just didn't make sense to have Jay on the other side doing nigiri, when he should have been set up as Zero-ban.
In addition, I feel there was a lapse in communication regarding the Wedding today.
Take had texted Andrew this morning that he was coming in at noon today to pick everything up, but Kalynn was working for Andrew, which I believe I overheard Andrew telling Take yesterday. Andrew in turn text Kalynn but Kalynn didn't have time to look at her phone. So when Take came in he took the ingredients he needed, which was fine, but it also included all of Kalynns cucumbers so she cut had to cut them on the fly for the service we were already in the middle of. At the end of lunch we only had one and a half rice warmers left of sushi rice, because Take told Joe not to come in early today to make extra rice. Therefore Jay is going to work through his break to complete the prep that needs to be done which includes making sushi rice.
All in all it boils down to proper communication with the sushi bar staff on what needed to be ready and when (with the exception of Krab Salad, Dynamite & Avocados)
All of these factors went into today's mess of a service.
That being said, we really need to be staffed for business. Today is good friday- that means some people have off from work and others are going out to have a fish lunch (typical of the holiday) So in addition to our usual Friday business we also had that.
I never once got back in the kitchen to check on ticket times but it didn't seem as though they were struggling, so great job Kitchen crew
As far as servers go, Kate has one speed. Grace was flailing. Mandy and Sayo were doing great!
I had to stay on top of Grace's tables all shift, refilling waters. Kate was doing slightly better keeping waters full, but not by much. She also forgot to put in two rolls for a table. Luckily Kalynn is a rockstar and knocked them out for me.
At the end of the shift Sayo expressed her frustration with the sushi bar situation today and that she felt it had an affect on her tips. She showed me a few tickets and the tips were pretty bad ($3 on $50). I let her vent her frustrations, but I just wanted to show this as an example of how one thing can affect the entire restaurant and leave lasting impressions with guests.
Regarding the flow of business, after the sushi bar immediately filled up, the dining room did, we went on a wait around 11:45 and didn't get off the wait until 1:45. Had 4 more tables walk in at 1:56 and got last call all in around 2:15. I ordered Pizza for lunch because I was too busy to put orders in and it was a busy shift overall.
3 Staff members that stood out (why/how):
I think I covered this. Grace needs some serious work. I'm just getting really frustrated with her lack of urgency.
On a side note, after I was finished writing this I overheard Jay tell Camacho that he missed a hell of a shift today. Camacho asked what happened and Jay said "it was a shit show" (I agree, but I can't write that in the notes) and thank goodness he put his notice in. I came out of the office and asked if that was true. He said yeah and told me about something with Uchi. I told him they're not going to pay him very well. He said he knew and then shrugged. I can not stress enough the importance of communication in this restaurant. We're going to have bad days, that's for sure. But we're not going to be able to keep anyone of quality if the bad days are constant or far too frequent. That goes for every where in the restaurant, not just sushi bar. The kitchen too.
Okay, I'm off my soapbox.
Any VIP's in?
Rob sat at the sushi bar
Dena
Ish
Rachel & her friend who isn't so friendly.
Comps& Void Detail:
Kitchen error for a 35 minute sushi lunch
voided a few that pieces that were taking too long that guests couldn't wait for.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2036
Projected Sales : $2360
TY Lunch Sales: $2930
+/- : +44% LY and +$570 PS
Lunch Covers: 161
Avg PPA:
Previous Days Labor: 17%
Previous Days Comps: 5.10%
Controllable Comps: 6.56%
Weather: Sunny and warming up in the low 70s
Special events?: Good Friday
Who worked: Kate, Grace, Mandy, Sayo CL. Kelly Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today was an incredibly challenging shift. Right from the start the sushi bar crashed and burned. The first 30 minutes of service was mostly all one tops that sat at the sushi bar. By the time Sayo arrived at 11:30 the sushi bar was full but only had about 3 other tables in the restaurant. That must have pushed Kazu back because from there until close we had solid 30 minute ticket times from Ichiban. From my perspective it seemed that Kazu was Ichiban, Kalynn was Niban, Jay was Sanban and Lee was in the position of Zero-ban. But Jay and Lee were doing prep. I told Kazu that he needs to pull one of them off prep to help out because it was only noon and we were on a pretty hefty wait. Jay, in the Sanban position, helped with some pieces, but it just didn't make sense to have Jay on the other side doing nigiri, when he should have been set up as Zero-ban.
In addition, I feel there was a lapse in communication regarding the Wedding today.
Take had texted Andrew this morning that he was coming in at noon today to pick everything up, but Kalynn was working for Andrew, which I believe I overheard Andrew telling Take yesterday. Andrew in turn text Kalynn but Kalynn didn't have time to look at her phone. So when Take came in he took the ingredients he needed, which was fine, but it also included all of Kalynns cucumbers so she cut had to cut them on the fly for the service we were already in the middle of. At the end of lunch we only had one and a half rice warmers left of sushi rice, because Take told Joe not to come in early today to make extra rice. Therefore Jay is going to work through his break to complete the prep that needs to be done which includes making sushi rice.
All in all it boils down to proper communication with the sushi bar staff on what needed to be ready and when (with the exception of Krab Salad, Dynamite & Avocados)
All of these factors went into today's mess of a service.
That being said, we really need to be staffed for business. Today is good friday- that means some people have off from work and others are going out to have a fish lunch (typical of the holiday) So in addition to our usual Friday business we also had that.
I never once got back in the kitchen to check on ticket times but it didn't seem as though they were struggling, so great job Kitchen crew
As far as servers go, Kate has one speed. Grace was flailing. Mandy and Sayo were doing great!
I had to stay on top of Grace's tables all shift, refilling waters. Kate was doing slightly better keeping waters full, but not by much. She also forgot to put in two rolls for a table. Luckily Kalynn is a rockstar and knocked them out for me.
At the end of the shift Sayo expressed her frustration with the sushi bar situation today and that she felt it had an affect on her tips. She showed me a few tickets and the tips were pretty bad ($3 on $50). I let her vent her frustrations, but I just wanted to show this as an example of how one thing can affect the entire restaurant and leave lasting impressions with guests.
Regarding the flow of business, after the sushi bar immediately filled up, the dining room did, we went on a wait around 11:45 and didn't get off the wait until 1:45. Had 4 more tables walk in at 1:56 and got last call all in around 2:15. I ordered Pizza for lunch because I was too busy to put orders in and it was a busy shift overall.
3 Staff members that stood out (why/how):
I think I covered this. Grace needs some serious work. I'm just getting really frustrated with her lack of urgency.
On a side note, after I was finished writing this I overheard Jay tell Camacho that he missed a hell of a shift today. Camacho asked what happened and Jay said "it was a shit show" (I agree, but I can't write that in the notes) and thank goodness he put his notice in. I came out of the office and asked if that was true. He said yeah and told me about something with Uchi. I told him they're not going to pay him very well. He said he knew and then shrugged. I can not stress enough the importance of communication in this restaurant. We're going to have bad days, that's for sure. But we're not going to be able to keep anyone of quality if the bad days are constant or far too frequent. That goes for every where in the restaurant, not just sushi bar. The kitchen too.
Okay, I'm off my soapbox.
Any VIP's in?
Rob sat at the sushi bar
Dena
Ish
Rachel & her friend who isn't so friendly.
Comps& Void Detail:
Kitchen error for a 35 minute sushi lunch
voided a few that pieces that were taking too long that guests couldn't wait for.
R&M needs:
86'd items/ need more:
Thursday, March 24, 2016
Thursday 3.23.16
Written By: Elizabeth
LY Lunch Sales: $1379
Projected Sales : $1563
TY Lunch Sales: $1559
+/- : +13% LY and -$4 PS
Lunch Covers: 87
Avg PPA:$17.92
LY Dinner Sales: $5500
Projected Sales : $5745
TY Dinner Sales: $5253
+/- : -4% LY and -$492 PS
Dinner Covers: 198
Avg PPA: $26.53
Previous Days Labor: 17%
Previous Days Comps: 3.55%
Controllable Comps: 1.27%
Weather: low 60s
Special events?: none
Who worked:
Lunch: Sophia, Lindsey, Kate, Grace. Taylor FR, John SA, Chris Host
I cut Sophia at 12 even though she was the lunch closer. She was feeling under the weather, and visibly so as well. There wasn't much going on at the sushi bar and it was slow anyway
Dinner: Sayo, Kelly, Leary, Lindsey, Dusten CL. Chris FR, Miriam host, Stephanie CT, Eric SA,
Lizet called out again. that's twice now. Samara and I discussed the situation and agreed that going forward we need to modify the call out policy. 2 excused call outs, third will result in a write up, 4th will result in termination. All within a one year time span. If it's a doctors note or something emergency related then there are excusable absences. But there had better be blood.
Flow of Business, Cuts and Ticket Times:
Lunch was slow all day. The sushi bar was never full and neither was the restaurant. I cut Sophia and went 3 on. By 1:15 it was still pretty empty so I cut Lindsey and went 2 on with Kate and Grace, and sure enough at 1:20 a 9 top walked in followed by about 6 other tables. Lindsey was good enough to go back on, take the 9 top and a table or two to help us out. Because there is NO WAY that Kate and Grace could have handled that volume. It was bad enough I noticed Grace hadn't greeted B1 and they had been sitting for 4 minutes already. Then she had waters for them but just wasn't moving fast enough to bring it to them. I think she got the hint when I took them to the table and told her that they had been there for 5 minutes already. She picked up the pace.
Good 'ol Taylor managed to spill a ramen on A1. Not the actual guy, thank god, but half the bowl went on the table. The guy moved himself to A6 and was noticeably peeved about it when I talked to him noting that he couldn't wait another 20 minutes for another ramen. I assured him it wouldn't take that long, and after a lot of shmoozing, went to the kitchen and ran it myself. He ate. He was happy and he and I had a conversation about how good our Ramen is before he left. Happy and full!
Dinner started smoothly, despite not having an opening host. We didn't fill up until maybe 6:30 and went on a wait. Stayed on a 30-45 minute wait for a good chunk of the night, started with all 3 and 4 tops, then went to all 2 tops. The wait went to about 10-15 minutes for the last hour of service and we were off the wait by 9:45 and I cut down to 2 on. no other tables came in after that, however. At the very end of the night we had some 30 minute ticket times for rolls, I asked Andrew and Take to help, since they were just breaking down the Ichiban/Zeroban station. Take jumped and started rolling some rolls to help out. Other than that the night went smoothly.
Miriam did a great job at the host stand running it solo. She's a super star I swear!
3 Staff members that stood out (why/how):
-Eric seemed to be picking up the pace tonight. I think he's slowly piecing it together. You can definitely see him think it out, but you can also definitely see him trying.
-Mirima- solo Host rockstar tonight. It also helped that we had a cocktail on.
-Leary filled in for Sophia tonight. It's always nice to have him on the floor. Service Rock Star status!
Any VIP's in?
Lunch: The guy that was with the spilling Ramen is named Jeff. he comes in alone and get the tonkotsu with extra broth. He comes in regularly, Lindsey recognized him.
Cole
Dinner: Nathan & Lindsey Creel, Ben my mortgage broker.
Comps& Void Detail:
voided summertime roll, misring
recovery to the lunch Ramen spill
recovery to a Longhorn roll that was already 30 minutes and Dusten forgot to put no cream cheese on the ticket. Or he did but then instead of "okay" he clicked "cancel".
Promo $9 for Cole- he had a $15 Kome bucks card but I told Kate that I would take 50% off his meal rather than honor the Kome Bucks since he comes in on the regular
Very minimal comps today
R&M needs:
ABC came out this afternoon and set traps for the potential opossum/animal in the vents or around the restaurant. They will be out every morning to check the traps. There are several all around the restaurant.
86'd items/ need more:
LY Lunch Sales: $1379
Projected Sales : $1563
TY Lunch Sales: $1559
+/- : +13% LY and -$4 PS
Lunch Covers: 87
Avg PPA:$17.92
LY Dinner Sales: $5500
Projected Sales : $5745
TY Dinner Sales: $5253
+/- : -4% LY and -$492 PS
Dinner Covers: 198
Avg PPA: $26.53
Previous Days Labor: 17%
Previous Days Comps: 3.55%
Controllable Comps: 1.27%
Weather: low 60s
Special events?: none
Who worked:
Lunch: Sophia, Lindsey, Kate, Grace. Taylor FR, John SA, Chris Host
I cut Sophia at 12 even though she was the lunch closer. She was feeling under the weather, and visibly so as well. There wasn't much going on at the sushi bar and it was slow anyway
Dinner: Sayo, Kelly, Leary, Lindsey, Dusten CL. Chris FR, Miriam host, Stephanie CT, Eric SA,
Lizet called out again. that's twice now. Samara and I discussed the situation and agreed that going forward we need to modify the call out policy. 2 excused call outs, third will result in a write up, 4th will result in termination. All within a one year time span. If it's a doctors note or something emergency related then there are excusable absences. But there had better be blood.
Flow of Business, Cuts and Ticket Times:
Lunch was slow all day. The sushi bar was never full and neither was the restaurant. I cut Sophia and went 3 on. By 1:15 it was still pretty empty so I cut Lindsey and went 2 on with Kate and Grace, and sure enough at 1:20 a 9 top walked in followed by about 6 other tables. Lindsey was good enough to go back on, take the 9 top and a table or two to help us out. Because there is NO WAY that Kate and Grace could have handled that volume. It was bad enough I noticed Grace hadn't greeted B1 and they had been sitting for 4 minutes already. Then she had waters for them but just wasn't moving fast enough to bring it to them. I think she got the hint when I took them to the table and told her that they had been there for 5 minutes already. She picked up the pace.
Good 'ol Taylor managed to spill a ramen on A1. Not the actual guy, thank god, but half the bowl went on the table. The guy moved himself to A6 and was noticeably peeved about it when I talked to him noting that he couldn't wait another 20 minutes for another ramen. I assured him it wouldn't take that long, and after a lot of shmoozing, went to the kitchen and ran it myself. He ate. He was happy and he and I had a conversation about how good our Ramen is before he left. Happy and full!
Dinner started smoothly, despite not having an opening host. We didn't fill up until maybe 6:30 and went on a wait. Stayed on a 30-45 minute wait for a good chunk of the night, started with all 3 and 4 tops, then went to all 2 tops. The wait went to about 10-15 minutes for the last hour of service and we were off the wait by 9:45 and I cut down to 2 on. no other tables came in after that, however. At the very end of the night we had some 30 minute ticket times for rolls, I asked Andrew and Take to help, since they were just breaking down the Ichiban/Zeroban station. Take jumped and started rolling some rolls to help out. Other than that the night went smoothly.
Miriam did a great job at the host stand running it solo. She's a super star I swear!
3 Staff members that stood out (why/how):
-Eric seemed to be picking up the pace tonight. I think he's slowly piecing it together. You can definitely see him think it out, but you can also definitely see him trying.
-Mirima- solo Host rockstar tonight. It also helped that we had a cocktail on.
-Leary filled in for Sophia tonight. It's always nice to have him on the floor. Service Rock Star status!
Any VIP's in?
Lunch: The guy that was with the spilling Ramen is named Jeff. he comes in alone and get the tonkotsu with extra broth. He comes in regularly, Lindsey recognized him.
Cole
Dinner: Nathan & Lindsey Creel, Ben my mortgage broker.
Comps& Void Detail:
voided summertime roll, misring
recovery to the lunch Ramen spill
recovery to a Longhorn roll that was already 30 minutes and Dusten forgot to put no cream cheese on the ticket. Or he did but then instead of "okay" he clicked "cancel".
Promo $9 for Cole- he had a $15 Kome bucks card but I told Kate that I would take 50% off his meal rather than honor the Kome Bucks since he comes in on the regular
Very minimal comps today
R&M needs:
ABC came out this afternoon and set traps for the potential opossum/animal in the vents or around the restaurant. They will be out every morning to check the traps. There are several all around the restaurant.
86'd items/ need more:
Wednesday, March 23, 2016
Wednesday 3/23/16
Written By: Samara
LY Lunch Sales: $1915
Projected Sales : $0 this week projections haven't been entered in, just FYI
TY Lunch Sales: $1653
+/- : -14% under LY
Lunch Covers: 88
Avg PPA: $18.78
LY Dinner Sales: $5765
Projected Sales :
TY Dinner Sales: 5796
+/- : +1% over LY
Dinner Covers: 195
Avg PPA: $29.72
Previous Days Labor: 16%
Previous Days Comps: 5.39%
Controllable Comps: 0%! We're on a roll!
Weather: 70's and sunny during the day
Special events?:
Who worked: LUNCH- Sophia, Kelly, Lindsey, Johnny (CL), Taylor (FR), Eric (SA), Cindy (H)
DINNER- Grace, Sayo, Naoto, Kate, Sophia (CL), Kaori (SA), Taylor (FR), Miriam & Cindy (H)
Flow of Business, Cuts and Ticket Times: Very slow lunch. Cut Sophia at 12:45 and Kelly at 1:15. Kept two on until close just in case we got hit at the very end...a few tables did stagger in as expected. Not long ticket times obviously and the only customer issue was two women at A4 took one bite of tsukemono and said they were disgusting. Oh well. DNL comp for that.
*Eric did point out that the menu says an on sen egg is $1 but it's ringing in as $2. Can anyone confirm what the price should be?
Dinner started off with that fun series of phone calls from ex dishwasher Thomas. Not going to delve much into it, as I emailed all of the managers with the story already.
Dinner has been consistently busy in the same way: slow to start and then everyone comes in at 7pm. Tonight was no different. Had a 6 top and 8 top walk in around the same time, both were quoted 45 minutes. Both were sat after 1:15-1:30 and very understand of the situation. There were definitely many tables sitting for 2+ hours, bigger spenders too, seeing lots of sashimi throughout the shift. Miriam was about 20 minutes off in her times for 3+ tops. Thankfully there was continuous communication and no one complained. So...there were many reasons why quote times were off. I spoke with the hosts about being better at anticipating times for larger parties. However, this gets me thinking and I want to open the floor for discussion. We're getting more large party walks generally speaking. Can we talk about adjusting our policies and maybe our signage at the host stand/website or what we say on the phone? Or even round up the hosts and discuss this in greater detail? Or can I go back to hosting? I'm half kidding! It's starting to get out of control, especially on busier nights.
Full and on a wait right up until close. Didn't cut a single staff member.
Specials:
3 Staff members that stood out (why/how): Eric called frazzled at 10:30am to say he was having car trouble. He was only about 5 minutes late and was very happy and productive all day.
Miriam and her quotes times. We had a nice long talk about it.
Sayo has a really great trick for getting rolls for larger tables out faster. I'd love for her to share this with the other servers. Very efficient.
Any VIP's in? Lauren (messy haired girl), Kenny
Comps& Void Detail:
-DNL tsukemono
-Guest changed mind 4 pork belly nigiri. He meant to mark
-Birthday dessert
-Promo Kome bucks
-I bought a bottle of Garnacha and a bottle of house white at cost.
R&M needs:
86'd items/ need more: Fire Eagle, Low on quite of a bit of alcohol stock.
LY Lunch Sales: $1915
Projected Sales : $0 this week projections haven't been entered in, just FYI
TY Lunch Sales: $1653
+/- : -14% under LY
Lunch Covers: 88
Avg PPA: $18.78
LY Dinner Sales: $5765
Projected Sales :
TY Dinner Sales: 5796
+/- : +1% over LY
Dinner Covers: 195
Avg PPA: $29.72
Previous Days Labor: 16%
Previous Days Comps: 5.39%
Controllable Comps: 0%! We're on a roll!
Weather: 70's and sunny during the day
Special events?:
Who worked: LUNCH- Sophia, Kelly, Lindsey, Johnny (CL), Taylor (FR), Eric (SA), Cindy (H)
DINNER- Grace, Sayo, Naoto, Kate, Sophia (CL), Kaori (SA), Taylor (FR), Miriam & Cindy (H)
Flow of Business, Cuts and Ticket Times: Very slow lunch. Cut Sophia at 12:45 and Kelly at 1:15. Kept two on until close just in case we got hit at the very end...a few tables did stagger in as expected. Not long ticket times obviously and the only customer issue was two women at A4 took one bite of tsukemono and said they were disgusting. Oh well. DNL comp for that.
*Eric did point out that the menu says an on sen egg is $1 but it's ringing in as $2. Can anyone confirm what the price should be?
Dinner started off with that fun series of phone calls from ex dishwasher Thomas. Not going to delve much into it, as I emailed all of the managers with the story already.
Dinner has been consistently busy in the same way: slow to start and then everyone comes in at 7pm. Tonight was no different. Had a 6 top and 8 top walk in around the same time, both were quoted 45 minutes. Both were sat after 1:15-1:30 and very understand of the situation. There were definitely many tables sitting for 2+ hours, bigger spenders too, seeing lots of sashimi throughout the shift. Miriam was about 20 minutes off in her times for 3+ tops. Thankfully there was continuous communication and no one complained. So...there were many reasons why quote times were off. I spoke with the hosts about being better at anticipating times for larger parties. However, this gets me thinking and I want to open the floor for discussion. We're getting more large party walks generally speaking. Can we talk about adjusting our policies and maybe our signage at the host stand/website or what we say on the phone? Or even round up the hosts and discuss this in greater detail? Or can I go back to hosting? I'm half kidding! It's starting to get out of control, especially on busier nights.
Full and on a wait right up until close. Didn't cut a single staff member.
Specials:
3 Staff members that stood out (why/how): Eric called frazzled at 10:30am to say he was having car trouble. He was only about 5 minutes late and was very happy and productive all day.
Miriam and her quotes times. We had a nice long talk about it.
Sayo has a really great trick for getting rolls for larger tables out faster. I'd love for her to share this with the other servers. Very efficient.
Any VIP's in? Lauren (messy haired girl), Kenny
Comps& Void Detail:
-DNL tsukemono
-Guest changed mind 4 pork belly nigiri. He meant to mark
-Birthday dessert
-Promo Kome bucks
-I bought a bottle of Garnacha and a bottle of house white at cost.
R&M needs:
86'd items/ need more: Fire Eagle, Low on quite of a bit of alcohol stock.
Tuesday, March 22, 2016
Tuesday 3/22/16
Written By: Samara
LY Lunch Sales: $1302
Projected Sales : $0
TY Lunch Sales: $1966
+/- : +51% over LY
Lunch Covers: 100
Avg PPA: $19.66
LY Dinner Sales: $3978
Projected Sales : $0
TY Dinner Sales: $4454
+/- : +12% over LY
Dinner Covers: 172
Avg PPA: $25.90
Previous Days Labor: 21%
Previous Days Comps: 6.05%
Controllable Comps: 0%!!
Weather: 70's and sunny
Special events?:
Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Cindy (H), Taylor (FR), John (SA)
DINNER- Lindsey, Kelly, Mandy, Leary, Clair (CL), Cindy & Lizet (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. More 1 tops than anything else. Had a talk with Daniel about the Salmon salad. A lot of people wanting the salmon teishoku style, which is a burden on the kitchen since it's a different salad set up and is no longer on the menu. Also, need to remind servers about talking to their department supervisors before ringing in mods. Cut Kelly at 1, Lindsey at 1:30, and Grace at 1:50.
Dinner started off slowly. Filled up and on a wait a little after 7. Wait times varied between 15-25 minutes and 30-40 minutes for all parties. Rolls did get up to 35 minutes around 8:30 but this was at the height of service and the sushi bar were moving as quickly and efficiently as possible.
Had a interesting interaction with a Tuesday regular at the host stand. An incomplete party of four, who was quoted 30 minutes. After 28 minutes and still incomplete, the man asked to be seated stating "My wife and I spend a lot of money here. We would like to sit and order right now". They were at the top of the list, with 3 completed parties beneath them. Lizet politely explained our policy. I didn't like his tone and aggressive persistence with Cindy and Lizet. He even put his hands around both of their shoulder saying "This is officially the last time I'll come here." This made me very uncomfortable. I interjected to see if I could calm him down saying "Can I help in any way?" He quickly responded with a "ARE YOU THE OWNER?!"...I said I was the AGM. He essentially tried to pull a "do you know who I am?" card and again went on a crazy rant about being seated immediately because he would spend A LOT OF MONEY. I tried my damnedest to explain, amongst a full lobby of onlookers , that this policy was to be fair to the parties that are complete. Furthermore, as a regular, he should be familiar with our policies. He didn't want to hear it, flipped out, and left. All I could do was smile and wish him a good night. So we might hear from him. Their last name is Rio. They might never come back. Honestly, I hope they don't come back. Just passing this along so everyone is informed.
Cut Kelly and Lindsey at 8:45, Mandy at 9:30.
Specials:
3 Staff members that stood out (why/how): Lindsey witnessed a terrible car crash while dropping her husband Dan off at work this morning. Yikes. She came in pretty shaken up and feeling like she was going to have an anxiety attack. I gave her the option to go home but she stuck it out and did a great job today! Go Lindsey.
Taylor is already on a probationary period. Yet, it feels like he's checked out and satisfied with doing the least work possible. He did pick up Chris' PM shift (thumbs up) but I caught him standing around and had to prompt him to always be moving (thumbs down)
Dusten: Please don't forget to keep the paper clips facing UP in the bank. I almost "made it rain" on myself today and a few times in the last week.
Any VIP's in? Cooper, Meiko, and Leslie during lunch, Jason Stevens, Ransom & David
Comps& Void Detail:
-4 Promo Kome Bucks
-4 Birthday Desserts
-1 Yelp Soft Serve
R&M needs:
86'd items/ need more: Down to our last Asahi keg.
LY Lunch Sales: $1302
Projected Sales : $0
TY Lunch Sales: $1966
+/- : +51% over LY
Lunch Covers: 100
Avg PPA: $19.66
LY Dinner Sales: $3978
Projected Sales : $0
TY Dinner Sales: $4454
+/- : +12% over LY
Dinner Covers: 172
Avg PPA: $25.90
Previous Days Labor: 21%
Previous Days Comps: 6.05%
Controllable Comps: 0%!!
Weather: 70's and sunny
Special events?:
Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Cindy (H), Taylor (FR), John (SA)
DINNER- Lindsey, Kelly, Mandy, Leary, Clair (CL), Cindy & Lizet (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. More 1 tops than anything else. Had a talk with Daniel about the Salmon salad. A lot of people wanting the salmon teishoku style, which is a burden on the kitchen since it's a different salad set up and is no longer on the menu. Also, need to remind servers about talking to their department supervisors before ringing in mods. Cut Kelly at 1, Lindsey at 1:30, and Grace at 1:50.
Dinner started off slowly. Filled up and on a wait a little after 7. Wait times varied between 15-25 minutes and 30-40 minutes for all parties. Rolls did get up to 35 minutes around 8:30 but this was at the height of service and the sushi bar were moving as quickly and efficiently as possible.
Had a interesting interaction with a Tuesday regular at the host stand. An incomplete party of four, who was quoted 30 minutes. After 28 minutes and still incomplete, the man asked to be seated stating "My wife and I spend a lot of money here. We would like to sit and order right now". They were at the top of the list, with 3 completed parties beneath them. Lizet politely explained our policy. I didn't like his tone and aggressive persistence with Cindy and Lizet. He even put his hands around both of their shoulder saying "This is officially the last time I'll come here." This made me very uncomfortable. I interjected to see if I could calm him down saying "Can I help in any way?" He quickly responded with a "ARE YOU THE OWNER?!"...I said I was the AGM. He essentially tried to pull a "do you know who I am?" card and again went on a crazy rant about being seated immediately because he would spend A LOT OF MONEY. I tried my damnedest to explain, amongst a full lobby of onlookers , that this policy was to be fair to the parties that are complete. Furthermore, as a regular, he should be familiar with our policies. He didn't want to hear it, flipped out, and left. All I could do was smile and wish him a good night. So we might hear from him. Their last name is Rio. They might never come back. Honestly, I hope they don't come back. Just passing this along so everyone is informed.
Cut Kelly and Lindsey at 8:45, Mandy at 9:30.
Specials:
3 Staff members that stood out (why/how): Lindsey witnessed a terrible car crash while dropping her husband Dan off at work this morning. Yikes. She came in pretty shaken up and feeling like she was going to have an anxiety attack. I gave her the option to go home but she stuck it out and did a great job today! Go Lindsey.
Taylor is already on a probationary period. Yet, it feels like he's checked out and satisfied with doing the least work possible. He did pick up Chris' PM shift (thumbs up) but I caught him standing around and had to prompt him to always be moving (thumbs down)
Dusten: Please don't forget to keep the paper clips facing UP in the bank. I almost "made it rain" on myself today and a few times in the last week.
Any VIP's in? Cooper, Meiko, and Leslie during lunch, Jason Stevens, Ransom & David
Comps& Void Detail:
-4 Promo Kome Bucks
-4 Birthday Desserts
-1 Yelp Soft Serve
R&M needs:
86'd items/ need more: Down to our last Asahi keg.
Monday, March 21, 2016
Monday 3/21/16
Written By: Dusten
LY Lunch Sales: 1649
Projected Sales : 1716
TY Lunch Sales: 1794
+/- : $78 over projected and up 9% from LY
Lunch Covers: 94
Avg PPA: 19.09
LY Dinner Sales: 4992
Projected Sales :4930
TY Dinner Sales:4210
+/- : -720 under PS and down -16% from LY
Dinner Covers: 151
Avg PPA: 27.88
Previous Days Labor: 15.53%
Previous Days Comps: 4.51%
Controllable Comps: 2.37%
Weather: Sunny and clear. 50's
Special events?: SXSW aftermath.
Who worked: Lunch: Kelly, Mandy, Clair, Johnny CL, Eric SA, Taylor FR and Junko Host
Dinner: Kelly, Mandy, Clair, Ruthy, Camacho CL, Lizet H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not busy. Lots of sushi tickets. A la Carte roll orders as well as sushi lunches. At one point tickets were at 25-30 minutes and we were not full. Toshi was butchering madai and Robin was making rice. I asked Toshi if he could help get rolls made. Ticket times back on track. Cut down to Mandy and Johnny at 1:15pm. Things tapered off significantly afterwards.
-Dinner had a slow start. Less that 40 covers in te first hour. Things picked up a bit once the sun started to set. On a wait by 7:45pm. Hardly more than 3 tables on the queue ever. Had a couple kitchen items not make it to the table. One yakitori that the ticket was never seen or recovered. That was weird. The second one was a veggie tempura that Taylor misplaced the ticket. Didn't realize this until after I voided it for Kelly, otherwise I'd have charged Taylor for it. I will warn him. Cut down to 3 at 8:30, 2 at 9:30pm, and Camacho at 9:40pm.
Specials:
3 Staff members that stood out (why/how): Worked with Eric a bit regarding the 'philosophies of server assisting.' Not really. I just showed him what I felt works and why. We covered a lot. I hope it helps.
Ruthy is a joy to have on the floor. She works hard, helps others, cleans up after herself, and has a great attitude. She can get pretty goofy and needs a little reeling in at times, but I think she is doing a good job overall.
Taylor still needs work. I went to the kitchen to check on a shrimp tempura for Camacho. There were about 6 orders of food ready to be run. I mistook Taylor staring at a cutting board for him helping with prep- asked him to stop doing that and run the food. Oddly enough I apologized for accusing him of helping rather than doing nothing. I'm a little hesitant about approaching him sometimes, because at this point I know my frustration shows.
I feel like Lee may need a little attention. I came out of the office a little after 10 pm and looked around. There were still customers at B1 and another table. I noticed two trash bags on the floor tied off. I asked around if they are trash, and Lee says, "yes. I was going to take them out after I replace the bags," and continues off on his way. I took the trash out immediately. It seemed wrong to have tied off can liners with trash in them on the ground on the sales floor with customers still in the building. I know he is used to doing prep work and catering orders, but he may need a little coaching on professional decorum with customers present.
Patricia called maybe during late lunch service to say there was a death in her family and she couldn't come in.
New girl, Ebony seemed to be doing okay at dinner, but a few hours into the shift she came and told me she wasn't feeling well and needed to take herself to the hospital.
Any VIP's in? Scott Poe for lunch. He and the Mrs. will be in tomorrow evening. Tara and Kelvin. Yellowjacket girl. Camacho's girlfriend.
Comps& Void Detail: 2 bday taiyakis,
yakitori that wasn't made- lost ticket.
veggie tempura that wasn't run- Taylor lost ticket, thought was extra.
SIN discount for Yellowjackets
Sold a bottle of Living Jewel and a bottle on Garnacha to Kelly.
1x katsuo 86'd
glass montepulciano- misring, meant bottle.
3 kome buck cards
5 kome buck off tokusen chirashi- no uni
R&M needs:
86'd items/ need more: Uni, Katsuo, Mirugai, hamachi kama
It would be a good idea, hiring new kitchen staff, to advise them to bring their own headband until we get more here.
LY Lunch Sales: 1649
Projected Sales : 1716
TY Lunch Sales: 1794
+/- : $78 over projected and up 9% from LY
Lunch Covers: 94
Avg PPA: 19.09
LY Dinner Sales: 4992
Projected Sales :4930
TY Dinner Sales:4210
+/- : -720 under PS and down -16% from LY
Dinner Covers: 151
Avg PPA: 27.88
Previous Days Labor: 15.53%
Previous Days Comps: 4.51%
Controllable Comps: 2.37%
Weather: Sunny and clear. 50's
Special events?: SXSW aftermath.
Who worked: Lunch: Kelly, Mandy, Clair, Johnny CL, Eric SA, Taylor FR and Junko Host
Dinner: Kelly, Mandy, Clair, Ruthy, Camacho CL, Lizet H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not busy. Lots of sushi tickets. A la Carte roll orders as well as sushi lunches. At one point tickets were at 25-30 minutes and we were not full. Toshi was butchering madai and Robin was making rice. I asked Toshi if he could help get rolls made. Ticket times back on track. Cut down to Mandy and Johnny at 1:15pm. Things tapered off significantly afterwards.
-Dinner had a slow start. Less that 40 covers in te first hour. Things picked up a bit once the sun started to set. On a wait by 7:45pm. Hardly more than 3 tables on the queue ever. Had a couple kitchen items not make it to the table. One yakitori that the ticket was never seen or recovered. That was weird. The second one was a veggie tempura that Taylor misplaced the ticket. Didn't realize this until after I voided it for Kelly, otherwise I'd have charged Taylor for it. I will warn him. Cut down to 3 at 8:30, 2 at 9:30pm, and Camacho at 9:40pm.
Specials:
3 Staff members that stood out (why/how): Worked with Eric a bit regarding the 'philosophies of server assisting.' Not really. I just showed him what I felt works and why. We covered a lot. I hope it helps.
Ruthy is a joy to have on the floor. She works hard, helps others, cleans up after herself, and has a great attitude. She can get pretty goofy and needs a little reeling in at times, but I think she is doing a good job overall.
Taylor still needs work. I went to the kitchen to check on a shrimp tempura for Camacho. There were about 6 orders of food ready to be run. I mistook Taylor staring at a cutting board for him helping with prep- asked him to stop doing that and run the food. Oddly enough I apologized for accusing him of helping rather than doing nothing. I'm a little hesitant about approaching him sometimes, because at this point I know my frustration shows.
I feel like Lee may need a little attention. I came out of the office a little after 10 pm and looked around. There were still customers at B1 and another table. I noticed two trash bags on the floor tied off. I asked around if they are trash, and Lee says, "yes. I was going to take them out after I replace the bags," and continues off on his way. I took the trash out immediately. It seemed wrong to have tied off can liners with trash in them on the ground on the sales floor with customers still in the building. I know he is used to doing prep work and catering orders, but he may need a little coaching on professional decorum with customers present.
Patricia called maybe during late lunch service to say there was a death in her family and she couldn't come in.
New girl, Ebony seemed to be doing okay at dinner, but a few hours into the shift she came and told me she wasn't feeling well and needed to take herself to the hospital.
Any VIP's in? Scott Poe for lunch. He and the Mrs. will be in tomorrow evening. Tara and Kelvin. Yellowjacket girl. Camacho's girlfriend.
Comps& Void Detail: 2 bday taiyakis,
yakitori that wasn't made- lost ticket.
veggie tempura that wasn't run- Taylor lost ticket, thought was extra.
SIN discount for Yellowjackets
Sold a bottle of Living Jewel and a bottle on Garnacha to Kelly.
1x katsuo 86'd
glass montepulciano- misring, meant bottle.
3 kome buck cards
5 kome buck off tokusen chirashi- no uni
R&M needs:
86'd items/ need more: Uni, Katsuo, Mirugai, hamachi kama
It would be a good idea, hiring new kitchen staff, to advise them to bring their own headband until we get more here.
Sunday, March 20, 2016
Sunday PM 3/20/16
Written By: Samara
LY Dinner Sales: $5252
Projected Sales : $5454
TY Dinner Sales:
+/- : +5% over LY & +$50 over PS
Dinner Covers: 212
Avg PPA: $25.96
Weather: 50's and chilly
Special events?: Tail end of SXSW
Who worked: Krystin, Sophia, Kate, Camacho, Clair (CL), Ruthy (Cktl), Chris (Host), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Line of people out the door at open. On wait by 5:30. Chris was feeling under the weather, so I sent him home at 6:30. Ruthy helped me host. Lots of large parties walked in...several 5's and three 6 tops all within 20 minutes of each other. One of the 6 tops was part of a large party from lunch time...they are visiting from Nashville and sang our praises! Quote times were spot on. No long ticket times or customer issue.
86'd Edamame at 6:30. Other kitchen things: It was noticeable how much Josh needs help for dinner service...expo can't leave him alone at all.
Exceptional amount of out of towners tonight, the leftovers from SXSW. I encountered so many British and Australian folk.
Went off the wait around 9:20. I cut Krystin and Sophia at this time. Had a 9 top walk in immediately after. Rachel, Carlos, and Leslie came in at 9:40 and said they would be an 8-top but were still waiting for the rest of their party. We really didn't have any open tables at this time and definitely weren't going to have two tables to put together to make it before last call. I opted to put them at A8. The rest of their part arrived 10 minutes later. I sat them at B3 so they could at least get their orders in. Kate promised to put A7 together once the previous party left...we finally put the tables together a little after 10pm. They were very understanding about the whole process,
Specials: Japanese Uni
3 Staff members that stood out (why/how): Everyone worked really well together tonight, considering we were down two hosts. All around superstars.
Any VIP's in? Dillon from Daruma, new host Chelsea, Rachel, Carlos, Leslie, Lindsey Creel from Project Runway
Comps& Void Detail:
-Void Mex Coke. Misring
-Void 2 Alone Together. Misring
-Void Parfait. 86'd
-Void Love for Sale. Misring
-Employee Day of for Dillon & Chelsea
-5 Kome bucks
R&M needs:
86'd items/ need more: Madai, Kome Viche, Uni, Edamame,
LY Dinner Sales: $5252
Projected Sales : $5454
TY Dinner Sales:
+/- : +5% over LY & +$50 over PS
Dinner Covers: 212
Avg PPA: $25.96
Weather: 50's and chilly
Special events?: Tail end of SXSW
Who worked: Krystin, Sophia, Kate, Camacho, Clair (CL), Ruthy (Cktl), Chris (Host), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Line of people out the door at open. On wait by 5:30. Chris was feeling under the weather, so I sent him home at 6:30. Ruthy helped me host. Lots of large parties walked in...several 5's and three 6 tops all within 20 minutes of each other. One of the 6 tops was part of a large party from lunch time...they are visiting from Nashville and sang our praises! Quote times were spot on. No long ticket times or customer issue.
86'd Edamame at 6:30. Other kitchen things: It was noticeable how much Josh needs help for dinner service...expo can't leave him alone at all.
Exceptional amount of out of towners tonight, the leftovers from SXSW. I encountered so many British and Australian folk.
Went off the wait around 9:20. I cut Krystin and Sophia at this time. Had a 9 top walk in immediately after. Rachel, Carlos, and Leslie came in at 9:40 and said they would be an 8-top but were still waiting for the rest of their party. We really didn't have any open tables at this time and definitely weren't going to have two tables to put together to make it before last call. I opted to put them at A8. The rest of their part arrived 10 minutes later. I sat them at B3 so they could at least get their orders in. Kate promised to put A7 together once the previous party left...we finally put the tables together a little after 10pm. They were very understanding about the whole process,
Specials: Japanese Uni
3 Staff members that stood out (why/how): Everyone worked really well together tonight, considering we were down two hosts. All around superstars.
Any VIP's in? Dillon from Daruma, new host Chelsea, Rachel, Carlos, Leslie, Lindsey Creel from Project Runway
Comps& Void Detail:
-Void Mex Coke. Misring
-Void 2 Alone Together. Misring
-Void Parfait. 86'd
-Void Love for Sale. Misring
-Employee Day of for Dillon & Chelsea
-5 Kome bucks
R&M needs:
86'd items/ need more: Madai, Kome Viche, Uni, Edamame,
Sunday AM 3.20.16
Written By: Elizabeth
LY Lunch Sales: $1768
Projected Sales : $2484
TY Lunch Sales: $2960
+/- : +67% LY and +$476 PS
Lunch Covers:167
Avg PPA: $17.72
Previous Days Labor: 12.8%
Previous Days Comps: 3.97%
Controllable Comps: 4.48%
Weather: Sunny but in the 60's. Hello first day of Fall? or is it Winter? Because it's certainly not spring.
Special events?:Last day of SxSW kinda. I mean, all the big shows were yesterday. Today everyone is just kind of trickling out.
Who worked: Ruthy, Grace, Krystin, Sophia CL. Chris/Kelly Hosted, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Had a 25 top walk in. Followed by a 6 top. And then our 9 top reservation as well. Needless to say the day started off very busy and remained that way. Though all of our large parties came in earlier on so at least this time it was a little easier to manager. The noon reso for 9pm was Harry and some others. They didn't end up leaving until around 1:45 and split their bill in a way that it took Sophia nearly 10 minutes to get them closed out. The 1:30 reso of 9 was really understanding, however. I expo'd after the 25 top sat in order to keep things organized. Josh and Kumi worked Ramen station, while Matt held down Teishoku. We decided to do it that way (have Josh train Kumi) because Josh still wasn't strong at Teishoku and I knew we would be slammed today, so we had to have a game plan. Good thing, it worked out well. With both Kumi and Josh working Ramen, we were able to pump out the 25 tops food pretty quickly. I assisted with calling out lead tickets and Matt helped to drop Edamame while Kumi and Josh worked Ramen. Over all they killed it in the kitchen today. We all worked together and communicated so that all the tickets went out complete with no error. I've been expoing in the kitchen almost every Sunday now and that definitely seems to help keep things running smooth.
Around 1 I popped out on the floor. We were on a wait all afternoon for about 20 minutes. Went off the wait around 2:15, made cuts then, went 2 on at 2:40, and Sophia and Ruthy closed it down.
There were few hiccups, just a busy day.
3 Staff members that stood out (why/how):
-I had to remind Taylor not to interfere with the line when I was expoing because I was the expo and he needed to run food and assist me, he kept trying to call tickets and move tickets around on the line. He was a little annoying to be honest. But he got it eventually.
-Josh did a great job training Kumi and staying on top of the busy Ramen station.
-Vanessa put the word out on Facebook that we need a dishwasher since Isaiah walked out last night (this also should have been conveyed to the AM Kitchen lead so we could have better prepared this morning) a girl named Ebony came in. I got her set up on hot schedules. She's looking for dishwashing nights.
Any VIP's in?
Kenny
Frank & Sophia
Old John
Comps& Void Detail:
Bday desserts
Yelp Check in Soft Serves
R&M needs:
Petrocelli is going to call me tomorrow about repairing the ducting. No animal control came out today but it seems the problem fixed itself. Going forward, after I speak to petrocelli, all holes will be plugged.
86'd items/ need more:
LY Lunch Sales: $1768
Projected Sales : $2484
TY Lunch Sales: $2960
+/- : +67% LY and +$476 PS
Lunch Covers:167
Avg PPA: $17.72
Previous Days Labor: 12.8%
Previous Days Comps: 3.97%
Controllable Comps: 4.48%
Weather: Sunny but in the 60's. Hello first day of Fall? or is it Winter? Because it's certainly not spring.
Special events?:Last day of SxSW kinda. I mean, all the big shows were yesterday. Today everyone is just kind of trickling out.
Who worked: Ruthy, Grace, Krystin, Sophia CL. Chris/Kelly Hosted, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Had a 25 top walk in. Followed by a 6 top. And then our 9 top reservation as well. Needless to say the day started off very busy and remained that way. Though all of our large parties came in earlier on so at least this time it was a little easier to manager. The noon reso for 9pm was Harry and some others. They didn't end up leaving until around 1:45 and split their bill in a way that it took Sophia nearly 10 minutes to get them closed out. The 1:30 reso of 9 was really understanding, however. I expo'd after the 25 top sat in order to keep things organized. Josh and Kumi worked Ramen station, while Matt held down Teishoku. We decided to do it that way (have Josh train Kumi) because Josh still wasn't strong at Teishoku and I knew we would be slammed today, so we had to have a game plan. Good thing, it worked out well. With both Kumi and Josh working Ramen, we were able to pump out the 25 tops food pretty quickly. I assisted with calling out lead tickets and Matt helped to drop Edamame while Kumi and Josh worked Ramen. Over all they killed it in the kitchen today. We all worked together and communicated so that all the tickets went out complete with no error. I've been expoing in the kitchen almost every Sunday now and that definitely seems to help keep things running smooth.
Around 1 I popped out on the floor. We were on a wait all afternoon for about 20 minutes. Went off the wait around 2:15, made cuts then, went 2 on at 2:40, and Sophia and Ruthy closed it down.
There were few hiccups, just a busy day.
3 Staff members that stood out (why/how):
-I had to remind Taylor not to interfere with the line when I was expoing because I was the expo and he needed to run food and assist me, he kept trying to call tickets and move tickets around on the line. He was a little annoying to be honest. But he got it eventually.
-Josh did a great job training Kumi and staying on top of the busy Ramen station.
-Vanessa put the word out on Facebook that we need a dishwasher since Isaiah walked out last night (this also should have been conveyed to the AM Kitchen lead so we could have better prepared this morning) a girl named Ebony came in. I got her set up on hot schedules. She's looking for dishwashing nights.
Any VIP's in?
Kenny
Frank & Sophia
Old John
Comps& Void Detail:
Bday desserts
Yelp Check in Soft Serves
R&M needs:
Petrocelli is going to call me tomorrow about repairing the ducting. No animal control came out today but it seems the problem fixed itself. Going forward, after I speak to petrocelli, all holes will be plugged.
86'd items/ need more:
Saturday, March 19, 2016
Saturday 3.19.16 Last day of SxSW
Written By: Elizabeth
LY Dinner Sales: $7527
Projected Sales : $7890
TY Dinner Sales: $6936
+/- : -8% LY and -$954 ps
Dinner Covers: 259
Avg PPA: $26.78
Weather: Hello Winter on the near first day of Spring. Like, whaaaaaaa??? 50's
Special events?: LAST day of SxSW
Who worked:
Clair, Camacho, Sayo, Ruthy, Dusten CL. Cindy CT, Kelly and I hosted, John FR, and Kaori SA
Flow of Business, Cuts and Ticket Times:
Seemed like a busy start. We were on a wait when I arrived a little after 6. Had a lot of large parties walk in. As a matter of fact, the back A's stayed a 6/8 top all night. Even at 10pm we had a 6 top walk in. It was a little bizarre how many 6-8 tops walked in tonight. For a while the wait list was primarily 4+ tops then it was all 2 tops. Wait times only hit around 45 minutes, but had one 8-top end up waiting 1 hour due to a lingering 6 top. I was running the board and we went over their quote time by 10 minutes. They were very understanding.
Had 2 tables come in after we no showed them. One was just straight up late. The other one never got our text or call. AGAIN!
I had emailed support about that once already and they said they changed the text because some carriers won't accept it due to thinking it's spam. But now it's still not working. I will email again.
Cuts: Clair at 9:40, Camacho at 10, Sayo at 10:15.
Specials:
3 Staff members that stood out (why/how):
-I noticed Ruthy's section needing constant watering. not sure if she was too busy to do it, or forgetting to do it, but it's definitely something she needs to work on.
-Kelly was on top of hosting tonight. Did a great job staying busy while I ran the board.
-Clair, again, was turning and burning wanting to make that money. Great attitude and very motivated tonight.
Any VIP's in?
saw a few familiar faces when I arrived, but everything after that was new faces.
Oh! Bill Norris, Bev Dir. Alamo came in for dinner solo, his wife was out on a girls night.
Comps& Void Detail:
voided some sapporos for Camacho, they hadn't gotten cold after being restocked.
voided 2 glasses Bride of Fox for Camacho, they ended up buying a bottle.
R&M needs:
Those lights over the A's apparently are being finicky
86'd items/ need more:
Ice Cream Cones-
LY Dinner Sales: $7527
Projected Sales : $7890
TY Dinner Sales: $6936
+/- : -8% LY and -$954 ps
Dinner Covers: 259
Avg PPA: $26.78
Weather: Hello Winter on the near first day of Spring. Like, whaaaaaaa??? 50's
Special events?: LAST day of SxSW
Who worked:
Clair, Camacho, Sayo, Ruthy, Dusten CL. Cindy CT, Kelly and I hosted, John FR, and Kaori SA
Flow of Business, Cuts and Ticket Times:
Seemed like a busy start. We were on a wait when I arrived a little after 6. Had a lot of large parties walk in. As a matter of fact, the back A's stayed a 6/8 top all night. Even at 10pm we had a 6 top walk in. It was a little bizarre how many 6-8 tops walked in tonight. For a while the wait list was primarily 4+ tops then it was all 2 tops. Wait times only hit around 45 minutes, but had one 8-top end up waiting 1 hour due to a lingering 6 top. I was running the board and we went over their quote time by 10 minutes. They were very understanding.
Had 2 tables come in after we no showed them. One was just straight up late. The other one never got our text or call. AGAIN!
I had emailed support about that once already and they said they changed the text because some carriers won't accept it due to thinking it's spam. But now it's still not working. I will email again.
Cuts: Clair at 9:40, Camacho at 10, Sayo at 10:15.
Specials:
3 Staff members that stood out (why/how):
-I noticed Ruthy's section needing constant watering. not sure if she was too busy to do it, or forgetting to do it, but it's definitely something she needs to work on.
-Kelly was on top of hosting tonight. Did a great job staying busy while I ran the board.
-Clair, again, was turning and burning wanting to make that money. Great attitude and very motivated tonight.
Any VIP's in?
saw a few familiar faces when I arrived, but everything after that was new faces.
Oh! Bill Norris, Bev Dir. Alamo came in for dinner solo, his wife was out on a girls night.
Comps& Void Detail:
voided some sapporos for Camacho, they hadn't gotten cold after being restocked.
voided 2 glasses Bride of Fox for Camacho, they ended up buying a bottle.
R&M needs:
Those lights over the A's apparently are being finicky
86'd items/ need more:
Ice Cream Cones-
Saturday AM 3/19/16
Written By: Samara
LY Lunch Sales: $3133
Projected Sales : $3266
TY Lunch Sales: $3437
+/- : +10% over LY & +$171 over PS
Lunch Covers: 161
Avg PPA: $21.35
Previous Days Labor: 12.29%
Previous Days Comps: 4.78%
Controllable Comps: 11.07% (lots of FNF, Guest changed mind, and server error)
Weather: 60's, sunny yet windy
Special events?: SXSW
Who worked: Lindsey, Mandy, Sophia, Johnny (CL), Lizet (host), Eric (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch had a very nice pace overall. Ramen was hitting 20-30 minutes briefly but I let Matt know and he hopped on to help Josh, which was great. Small wait between 1-2 pm, mostly 3's and 4's. The wait was never longer than 25 minutes.
Crab salad went out without the crab. By the time this was figured out, the table was done eating the salad. I brought them the crab sticks, apologized, and comped the salad. They were content after that.
Cut Lindsey at 2. Cut Mandy, Sophia, and Lizet at 2:45.
Specials:
3 Staff members that stood out (why/how): Taylor no called no showed today. I called him twice and left a message. Still haven't heard from him. Got John to cover his FR shift for tonight. Very unlike Taylor. Update: he called at 2:00pm and said he overslept. Already let him know that he was going to be written up and I'm suspending him for a week starting 3/28/16. I could and should have fired him, but this is the first offense and hopefully this scares him straight. Leaving his write-up in my box...please have him sign it when he works tomorrow.
Cindy and Lizet are saints! I bought them both lunch for being so helpful. Cindy ended up food running the whole shift. I tipped her out.
Trying to figure out how to motivate Eric to move more efficiently. I showed him how to be faster at unloading dishes and glasses at the dishpit. I told him to think about being faster as though there is a metaphorical timer he has to beat. Still didn't quite grasp the concept. My third attempt I pointed out that I was working on one hour of sleep (true story, I'm a zombie) and that I was still speedier than he is. Not sure if he's gonna make it in the long term if he can't find his hustle.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail:
-2 Promo kome bucks
-Void 5 tako sashimi. misring.
-Crab Salad Comp. Kitchen Error
-Bought 3 glasses of house white for Johnny, Sophia, and Lindsey for being such a great team today. I really needed the confidence boost.
R&M needs: The new light switch for the A's was finnicky. I figured out thanks to Dusten that the new switch needs to be jiggled. I called Andy but he's out of town until Monday. Called Rodrigo...no answer.
86'd items/ need more:
LY Lunch Sales: $3133
Projected Sales : $3266
TY Lunch Sales: $3437
+/- : +10% over LY & +$171 over PS
Lunch Covers: 161
Avg PPA: $21.35
Previous Days Labor: 12.29%
Previous Days Comps: 4.78%
Controllable Comps: 11.07% (lots of FNF, Guest changed mind, and server error)
Weather: 60's, sunny yet windy
Special events?: SXSW
Who worked: Lindsey, Mandy, Sophia, Johnny (CL), Lizet (host), Eric (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Lunch had a very nice pace overall. Ramen was hitting 20-30 minutes briefly but I let Matt know and he hopped on to help Josh, which was great. Small wait between 1-2 pm, mostly 3's and 4's. The wait was never longer than 25 minutes.
Crab salad went out without the crab. By the time this was figured out, the table was done eating the salad. I brought them the crab sticks, apologized, and comped the salad. They were content after that.
Cut Lindsey at 2. Cut Mandy, Sophia, and Lizet at 2:45.
Specials:
3 Staff members that stood out (why/how): Taylor no called no showed today. I called him twice and left a message. Still haven't heard from him. Got John to cover his FR shift for tonight. Very unlike Taylor. Update: he called at 2:00pm and said he overslept. Already let him know that he was going to be written up and I'm suspending him for a week starting 3/28/16. I could and should have fired him, but this is the first offense and hopefully this scares him straight. Leaving his write-up in my box...please have him sign it when he works tomorrow.
Cindy and Lizet are saints! I bought them both lunch for being so helpful. Cindy ended up food running the whole shift. I tipped her out.
Trying to figure out how to motivate Eric to move more efficiently. I showed him how to be faster at unloading dishes and glasses at the dishpit. I told him to think about being faster as though there is a metaphorical timer he has to beat. Still didn't quite grasp the concept. My third attempt I pointed out that I was working on one hour of sleep (true story, I'm a zombie) and that I was still speedier than he is. Not sure if he's gonna make it in the long term if he can't find his hustle.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail:
-2 Promo kome bucks
-Void 5 tako sashimi. misring.
-Crab Salad Comp. Kitchen Error
-Bought 3 glasses of house white for Johnny, Sophia, and Lindsey for being such a great team today. I really needed the confidence boost.
R&M needs: The new light switch for the A's was finnicky. I figured out thanks to Dusten that the new switch needs to be jiggled. I called Andy but he's out of town until Monday. Called Rodrigo...no answer.
86'd items/ need more:
Friday, March 18, 2016
Friday 3.18.16
Written By: Elizabeth
LY Lunch Sales: $2352
Projected Sales : $2431
TY Lunch Sales: $2265
+/- : -4% LY and -$166 PS
Lunch Covers:123
Avg PPA: $18.65
LY Dinner Sales: $7607
Projected Sales : $7595
TY Dinner Sales: 6458
+/- : -15% LY and -$1137 PS
Dinner Covers: 235
Avg PPA: $27.48
Previous Days Labor: 19.83%
Previous Days Comps: 4.64%
Controllable Comps: 0%
Weather: Overcast and humid. 60-70s
Special events?:
SXSW
Who worked:
AM: Kate, Sayo, Krystin, Clair CL. Lizet Host, Cindy Host, Taylor FR, Eric SA
PM: Johnny, Lindsey, Ruthy, Sophia, Dusten CL. John SA, Taylor FR, Lizet/Cindy Host.
Due to Lou quitting, Cindy just hosted instead of cocktailed, which turned out fine.
Flow of Business, Cuts and Ticket Times:
Lunch was steady to start, then it died down at 12:45, continued to die well through 1pm so I went 2 on at 1:20. At 1:45 we filled back up and went on a short wait. Clair and Sayo handled the pop well- Clair was just in beast mode knocking out all the tables, whereas Sayo got a little overwhelemd for a minute but then regained her composure and finished strong.
Clairs B8 had marked the Eel box on the sushi card but actually meant the Una ju. We got it figured out and he left happy. That was the only major hiccup I can think of at lunch.
Dinner was a quick start, and we were on a wait by 5:30. But was lost steam fast and the wait thinned out around 7:30, then built a little then thinned. It was a really strange ebb and flow to the night. by 9:30 it was slowing significantly, Cut Cindy, Ruthy, and 15 minutes later Johnny. Then Lindsey at 10, and Sophia at 10:30, leaving Dusten to shut it down. No more tables came in after that.
The night was pretty smooth. Had a lady at A3 send her grilled salmon back, saying it was too dry. I tasted it and it tasted fine. Had a strange interaction with her at her table, but eventually we figured out she wanted it cooked MR (despite saying she wanted it Medium.) I had Daniel refire one and I waited and checked intermittenly as he cooked it. Finally we found a nice MR and I took it out. She said it was perfect. At the end of the meal, however, I thought she was going to the restroom but left. Then the husband came up to the host stand and seemed angry about closing out his check, saying Sophia was taking too long. Well, sophia had been in the bathroom and Lizet took A3's check but then set it in the service station, so she wasn't aware of it being there. I closed it out and sent him on his way. He said the food was great, and the service started really good but then she just got "slow". He wouldn't let me talk back to him and instead he just left. Oh well. I talked to both Lizet and Sophia about communicating to one another "I'm going to use the bathroom" and if Lizet gets a check from a table she should bring it to the manager instead of putting in the service station and relying on a server to relay the info to the server.
Other than that hiccup the night was smooth. Not sure if it was SxSW keeping people downtown or the rainy weather keeping people at home, but it was a slow mellow night.
3 Staff members that stood out (why/how):
Mentioned above.
Any VIP's in?
AM: Steve, Rob, Lynn & Olive, Kenny & Brother, Lauren, Rachel, Old John,
Dinner: Eric & Vivian, Ingrid & James, John & his wife (Alamo), Chris and his girlfriend (works here),
Comps& Void Detail:
Emp Day off for Lynn
Same for Chris
Kome Bucks from Chris
FNF for a glass of Sake for Rachel- her cat died this week and her father had heart surgery the day after. Talk about when it rains...
Server misring: Ruthy Kosmic Punch
Guest changed mind: B8 wanted Una ju not Eel Box
R&M needs:
86'd items/ need more:
Can someone pick up soap for the restroom dispensers?
LY Lunch Sales: $2352
Projected Sales : $2431
TY Lunch Sales: $2265
+/- : -4% LY and -$166 PS
Lunch Covers:123
Avg PPA: $18.65
LY Dinner Sales: $7607
Projected Sales : $7595
TY Dinner Sales: 6458
+/- : -15% LY and -$1137 PS
Dinner Covers: 235
Avg PPA: $27.48
Previous Days Labor: 19.83%
Previous Days Comps: 4.64%
Controllable Comps: 0%
Weather: Overcast and humid. 60-70s
Special events?:
SXSW
Who worked:
AM: Kate, Sayo, Krystin, Clair CL. Lizet Host, Cindy Host, Taylor FR, Eric SA
PM: Johnny, Lindsey, Ruthy, Sophia, Dusten CL. John SA, Taylor FR, Lizet/Cindy Host.
Due to Lou quitting, Cindy just hosted instead of cocktailed, which turned out fine.
Flow of Business, Cuts and Ticket Times:
Lunch was steady to start, then it died down at 12:45, continued to die well through 1pm so I went 2 on at 1:20. At 1:45 we filled back up and went on a short wait. Clair and Sayo handled the pop well- Clair was just in beast mode knocking out all the tables, whereas Sayo got a little overwhelemd for a minute but then regained her composure and finished strong.
Clairs B8 had marked the Eel box on the sushi card but actually meant the Una ju. We got it figured out and he left happy. That was the only major hiccup I can think of at lunch.
Dinner was a quick start, and we were on a wait by 5:30. But was lost steam fast and the wait thinned out around 7:30, then built a little then thinned. It was a really strange ebb and flow to the night. by 9:30 it was slowing significantly, Cut Cindy, Ruthy, and 15 minutes later Johnny. Then Lindsey at 10, and Sophia at 10:30, leaving Dusten to shut it down. No more tables came in after that.
The night was pretty smooth. Had a lady at A3 send her grilled salmon back, saying it was too dry. I tasted it and it tasted fine. Had a strange interaction with her at her table, but eventually we figured out she wanted it cooked MR (despite saying she wanted it Medium.) I had Daniel refire one and I waited and checked intermittenly as he cooked it. Finally we found a nice MR and I took it out. She said it was perfect. At the end of the meal, however, I thought she was going to the restroom but left. Then the husband came up to the host stand and seemed angry about closing out his check, saying Sophia was taking too long. Well, sophia had been in the bathroom and Lizet took A3's check but then set it in the service station, so she wasn't aware of it being there. I closed it out and sent him on his way. He said the food was great, and the service started really good but then she just got "slow". He wouldn't let me talk back to him and instead he just left. Oh well. I talked to both Lizet and Sophia about communicating to one another "I'm going to use the bathroom" and if Lizet gets a check from a table she should bring it to the manager instead of putting in the service station and relying on a server to relay the info to the server.
Other than that hiccup the night was smooth. Not sure if it was SxSW keeping people downtown or the rainy weather keeping people at home, but it was a slow mellow night.
3 Staff members that stood out (why/how):
Mentioned above.
Any VIP's in?
AM: Steve, Rob, Lynn & Olive, Kenny & Brother, Lauren, Rachel, Old John,
Dinner: Eric & Vivian, Ingrid & James, John & his wife (Alamo), Chris and his girlfriend (works here),
Comps& Void Detail:
Emp Day off for Lynn
Same for Chris
Kome Bucks from Chris
FNF for a glass of Sake for Rachel- her cat died this week and her father had heart surgery the day after. Talk about when it rains...
Server misring: Ruthy Kosmic Punch
Guest changed mind: B8 wanted Una ju not Eel Box
R&M needs:
86'd items/ need more:
Can someone pick up soap for the restroom dispensers?
Thursday, March 17, 2016
Thursday 3/17/16
Written By: Samara
LY Lunch Sales: $2076
Projected Sales : $2358
TY Lunch Sales: $1945
+/- : -6% under LY & -$413 under PS
Lunch Covers: 124
Avg PPA: $15.69
LY Dinner Sales: $5365
Projected Sales : $5531
TY Dinner Sales: $4483
+/- : -19% under LY & -$882 under PS
Dinner Covers: 181
Avg PPA: $24.77
Previous Days Labor: 16.5%
Previous Days Comps: 4.44%
Controllable Comps: 1.04%
Weather:
Special events?: Saint Patricks Day/ SXSW
Who worked: LUNCH- Krystin, Sophia, Kate, Johnny (CL), Cindy & Chris (Host), Eric (SA), Taylor (FR)
DINNER- Krystin, Sophia, Sayo, Kelly, Dusten (CL), Miriam (Host), Ruthy (cktl),
Flow of Business, Cuts and Ticket Times: All day was rather slow. Small pop at lunch, which warranted having two hosts but PPA was very low. Cut Chris at 1, Krystin at 1:15, and Sophia at 1:30. No long ticket times or customer issue.
Were not full for dinner until a little after 7. I had Ruthy clock in as host since it was only Miriam. Small wait of 20-25 minutes up until 8:00. Really tapered off at this point, so I decided to cut Krystin and be four on.
B7 complained about the not liking the Hamachi Kama and it being "too fishy". She had devoured the entire plate. Guess she didn't dislike it that much...
Cut Sophia at 8:45 and Sayo at 9:15. It seemed like Dusten was the only one in the weeds at all tonight and the other servers didn't come to his aid or notice that he needed help. Here's that team work thing again.
Specials:
3 Staff members that stood out (why/how): Eric is still adjusting to SA. He really needs help with prioritizing. I can tell when he's deep in thought, deciding what to do next; it's that visible. He intentions are good but I had to tell him three times tonight to pick up speed...especially when putting dishes and glasses in the dishpit.
Any VIP's in? Daniel and fam, Kelly's little brother, Kenny
Comps& Void Detail:
-Void Age Dashi Tofu. Guest Changed mind.
-Couple of yelp soft serves
-1 promo Kome bucks from Kelly's little bro
R&M needs:
86'd items/ need more: We had zero FOH and BOH towels today.Who normally orders these?
LY Lunch Sales: $2076
Projected Sales : $2358
TY Lunch Sales: $1945
+/- : -6% under LY & -$413 under PS
Lunch Covers: 124
Avg PPA: $15.69
LY Dinner Sales: $5365
Projected Sales : $5531
TY Dinner Sales: $4483
+/- : -19% under LY & -$882 under PS
Dinner Covers: 181
Avg PPA: $24.77
Previous Days Labor: 16.5%
Previous Days Comps: 4.44%
Controllable Comps: 1.04%
Weather:
Special events?: Saint Patricks Day/ SXSW
Who worked: LUNCH- Krystin, Sophia, Kate, Johnny (CL), Cindy & Chris (Host), Eric (SA), Taylor (FR)
DINNER- Krystin, Sophia, Sayo, Kelly, Dusten (CL), Miriam (Host), Ruthy (cktl),
Flow of Business, Cuts and Ticket Times: All day was rather slow. Small pop at lunch, which warranted having two hosts but PPA was very low. Cut Chris at 1, Krystin at 1:15, and Sophia at 1:30. No long ticket times or customer issue.
Were not full for dinner until a little after 7. I had Ruthy clock in as host since it was only Miriam. Small wait of 20-25 minutes up until 8:00. Really tapered off at this point, so I decided to cut Krystin and be four on.
B7 complained about the not liking the Hamachi Kama and it being "too fishy". She had devoured the entire plate. Guess she didn't dislike it that much...
Cut Sophia at 8:45 and Sayo at 9:15. It seemed like Dusten was the only one in the weeds at all tonight and the other servers didn't come to his aid or notice that he needed help. Here's that team work thing again.
Specials:
3 Staff members that stood out (why/how): Eric is still adjusting to SA. He really needs help with prioritizing. I can tell when he's deep in thought, deciding what to do next; it's that visible. He intentions are good but I had to tell him three times tonight to pick up speed...especially when putting dishes and glasses in the dishpit.
Any VIP's in? Daniel and fam, Kelly's little brother, Kenny
Comps& Void Detail:
-Void Age Dashi Tofu. Guest Changed mind.
-Couple of yelp soft serves
-1 promo Kome bucks from Kelly's little bro
R&M needs:
86'd items/ need more: We had zero FOH and BOH towels today.Who normally orders these?
Wednesday, March 16, 2016
3/16/16 Wednesday Recap
Written By: Dusten
LY Lunch Sales: 2024
Projected Sales: 2240
TY Lunch Sales: 2025
+/- : $1 over LY (0%) and -$215 under PS
Lunch Covers: 116
Avg PPA: 17.46
LY Dinner Sales: 4932
Projected Sales : 4873
TY Dinner Sales: 5292
+/- : 7% over LY, 418.5 over PS
Dinner Covers: 191
Avg PPA: 27.71
Previous Days Labor: 18%
Previous Days Comps: 5.07%
Controllable Comps: 0%
Weather: Warm and humid.
Special events?: SXSW
Who worked: Lunch: Krystin, Lindsey, Naoto, Johnny CL, Cindy H, Eric SA and Taylor FR.
Dinner: Krystin, Naoto, Kate, Ruthy, Sayo CL, Miriam H, Kaori SA, Taylor FR and Kindsey Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady, but I wouldn't call it busy. I cut Krystin at about 1:15pm and Naoto at 1:30pm. Krystin and Lindsey swapped cuts and jobs for dinner. No long ticket times that I was aware of.
Basilio made an appearance asking about his job. I told him it was a long shot because of him getting drunk on the job. Matt contacted Take who didn't respond until after Basilio left. The official ruling is he is ineligible for rehire. No surprise there.
Dinner had a slow start. By 7:30pm or so we had not filled up. I let Lindsey go home and almost predictably we went on a wait after. Between all the daytime shows and daylight saving time I think people will be coming in a bit later for a while. Things cooled off at about 9pm so I cut Krystin and Naoto. Kate was but at 9:30pm. After that I let Ruthy and Sayo close it down. House was still full at 10pm.
Had a dude, Isaiah come in to help with dishes tonight. He says he has spoken with Take already and I spoke with him at least twice before he came in tonight. Matt says he seems capable.
Specials:
3 Staff members that stood out (why/how): I had a talk with Eric today regarding stepping up his efficiency, awareness and prioritization of duties. Between him and Taylor at lunch, servers are pretty frustrated. I told him we were confident in his abilities, appreciated his enthusiasm and affinity for Kome, but he needs to step it up. I also advised the senior servers to offer guidance and coaching, NOT just making him their personal assistant but rather offer ideas from their experience that would benefit everyone working. He seemed receptive, but at this point it is all talk on everyone's part- including mine.
-I asked Joe about Taylor during lunch. He says Taylor lacks focus and awareness- but isn't terrible. Taylor had a presence on the floor during dinner that I was glad to see. I noticed him bussing and filling waters in his down time- even after Elizabeth left. I think we should keep him on food running until he learns the menu inside and out as well as develops a quicker pace.
-Kate and Krystin were both superstars helping Miriam with the host stand tonight. I ran a contest on who could provide Miriam with the most help and she said it was very close between the two but Kate was number one. I gave her a gift card and bought Krystin's modest dinner.
-Lou quit. Au revoir.
Any VIP's in? Asian lunch couple- he wear black scrubs. Kenny, his brother and one other gentleman. Elizabeth and Aaron with a friend for dinner. David from Daruma and Sa-Ten too if I'm not mistaken.
Comps& Void Detail: Mango Avocado roll- guest changed mind. Edamame- double ring. bday parfait, void apple pie- 86's. Emp Day off for Elizabeth, same for David. 2 $15 cards. bday camembert.
Just comped an edamame to recovery at the end of the night. Every other item ordered beat out the edamame. Gotta maintain focus all the way until the very last ticket!
R&M needs: Zaru udon button for lunch does not allow for soba upgrade. Had servers ring in dinner Zaru. For some reason this confused the kitchen. They made the wrong noodles despite the ticket plainly saying that it was to be made with soba. Luckily it was caught before it hit the table.
There are a lot of oshibori with stains on them.
86'd items/ need more: Wine stoppers. Ramekins for sushi bar, Takoyaki, Uni, Hon maguro, parfait, apple pie sping rolls. paper towels.
Miriam just came and told me we are out of trash bags.
LY Lunch Sales: 2024
Projected Sales: 2240
TY Lunch Sales: 2025
+/- : $1 over LY (0%) and -$215 under PS
Lunch Covers: 116
Avg PPA: 17.46
LY Dinner Sales: 4932
Projected Sales : 4873
TY Dinner Sales: 5292
+/- : 7% over LY, 418.5 over PS
Dinner Covers: 191
Avg PPA: 27.71
Previous Days Labor: 18%
Previous Days Comps: 5.07%
Controllable Comps: 0%
Weather: Warm and humid.
Special events?: SXSW
Who worked: Lunch: Krystin, Lindsey, Naoto, Johnny CL, Cindy H, Eric SA and Taylor FR.
Dinner: Krystin, Naoto, Kate, Ruthy, Sayo CL, Miriam H, Kaori SA, Taylor FR and Kindsey Cktl
Flow of Business, Cuts and Ticket Times: Lunch was steady, but I wouldn't call it busy. I cut Krystin at about 1:15pm and Naoto at 1:30pm. Krystin and Lindsey swapped cuts and jobs for dinner. No long ticket times that I was aware of.
Basilio made an appearance asking about his job. I told him it was a long shot because of him getting drunk on the job. Matt contacted Take who didn't respond until after Basilio left. The official ruling is he is ineligible for rehire. No surprise there.
Dinner had a slow start. By 7:30pm or so we had not filled up. I let Lindsey go home and almost predictably we went on a wait after. Between all the daytime shows and daylight saving time I think people will be coming in a bit later for a while. Things cooled off at about 9pm so I cut Krystin and Naoto. Kate was but at 9:30pm. After that I let Ruthy and Sayo close it down. House was still full at 10pm.
Had a dude, Isaiah come in to help with dishes tonight. He says he has spoken with Take already and I spoke with him at least twice before he came in tonight. Matt says he seems capable.
Specials:
3 Staff members that stood out (why/how): I had a talk with Eric today regarding stepping up his efficiency, awareness and prioritization of duties. Between him and Taylor at lunch, servers are pretty frustrated. I told him we were confident in his abilities, appreciated his enthusiasm and affinity for Kome, but he needs to step it up. I also advised the senior servers to offer guidance and coaching, NOT just making him their personal assistant but rather offer ideas from their experience that would benefit everyone working. He seemed receptive, but at this point it is all talk on everyone's part- including mine.
-I asked Joe about Taylor during lunch. He says Taylor lacks focus and awareness- but isn't terrible. Taylor had a presence on the floor during dinner that I was glad to see. I noticed him bussing and filling waters in his down time- even after Elizabeth left. I think we should keep him on food running until he learns the menu inside and out as well as develops a quicker pace.
-Kate and Krystin were both superstars helping Miriam with the host stand tonight. I ran a contest on who could provide Miriam with the most help and she said it was very close between the two but Kate was number one. I gave her a gift card and bought Krystin's modest dinner.
-Lou quit. Au revoir.
Any VIP's in? Asian lunch couple- he wear black scrubs. Kenny, his brother and one other gentleman. Elizabeth and Aaron with a friend for dinner. David from Daruma and Sa-Ten too if I'm not mistaken.
Comps& Void Detail: Mango Avocado roll- guest changed mind. Edamame- double ring. bday parfait, void apple pie- 86's. Emp Day off for Elizabeth, same for David. 2 $15 cards. bday camembert.
Just comped an edamame to recovery at the end of the night. Every other item ordered beat out the edamame. Gotta maintain focus all the way until the very last ticket!
R&M needs: Zaru udon button for lunch does not allow for soba upgrade. Had servers ring in dinner Zaru. For some reason this confused the kitchen. They made the wrong noodles despite the ticket plainly saying that it was to be made with soba. Luckily it was caught before it hit the table.
There are a lot of oshibori with stains on them.
86'd items/ need more: Wine stoppers. Ramekins for sushi bar, Takoyaki, Uni, Hon maguro, parfait, apple pie sping rolls. paper towels.
Miriam just came and told me we are out of trash bags.
Tuesday, March 15, 2016
Tuesday PM 3/15/16
Written By: Samara
LY Dinner Sales: $4480
Projected Sales : $4704
TY Dinner Sales: $5737
+/- : +28% over LY & +$1033 over PS (wow!)
Dinner Covers: 205
PPA: $27.99
Weather: 74 and cool at night
Special events?: SXSW
Who worked: Kate, Grace, Mandy, Ruthy, Clair (CL), Lizet & Miriam (H), Lindsey (cktl), John (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Busy from open. On a wait by 5:30. No long ticket times. A couple customer issues. Lots of SXSW people and Austin folk. Between Lizet, Kate, and myself we recognized half of the restaurant.
We're 86'd a lot of things between last night and tonight. Have we upped our pars for sushi bar and kitchen for SXSW? It feels like we're running out of things left and right. Daniel ran to the store at open because we didn't have enough french fries. Not having Blue Fin means 86'ing several menus items...especially popular ones like the sashimi sampler. And yes, I could have kept the sashimi sampler and replaced it with yellow fin but I just didn't see the point with the price difference and how it's described on the menu.
Terrible teamwork from the servers tonight. It felt like everyone was out for themselves. Lots of voids for 86's items because of the lack of team work and communication. Kate & Grace didn't know they were cut for 30 minutes. Things like this really add up.
*We were down to one Asahi keg since last night. AM managers can we get on the same page about including these things in the shift notes? And updating the notes daily? We ran out of Asahi at 7:45 and I had to speak with 4 very unhappy tables, who were understanding when I chalked it up to being busy for SXSW.
Cut Miriam, Kate, and Grace at 9pm. Cut Mandy at 9:30.
Around 10:15, Ruthy informs me that should forgot to put in A3's order of three rolls. Let me repeat, at 10:15. Well after last call. So I did my best to smooth things over with some very upset woman and teach Ruthy a lesson in diligence: I made her buy their bottle of Prosseco.
Specials: Snow Crab
3 Staff members that stood out (why/how): Ruthy, who is usually great at organization, is struggling as a server in some ways. She's quick on her feet but forgets some of the finer, important details frequently. Maybe she needs to slow down? She definitely needs some guidance.
Grace, Queen of ringing in 86'd items.
Mandy, high priestess of complaining and blaming.
Any VIP's in? John who owns Switched on, Kate's boyfriend Jack with the Homeslice crew
Comps& Void Detail:
-Sent an order of Tori Teba and Dynamite Chicken to Homeslice
-Void Seaweed Salad x3. 86'd
-Void Asahi. 86'd
-Void Takoyaki. 86'd
-5 Promo Kome bucks
R&M needs: Might need to check on the coolers in the service station soon for circulation. The drinks in the front are not getting and staying as cold as the drinks in the back.
86'd items/ need more: Blue Fin (tuna poke, sashimi sampler), Takoyaki, Asahi, Uni, Seaweed Salad, Katsuo, Soft Serve
LY Dinner Sales: $4480
Projected Sales : $4704
TY Dinner Sales: $5737
+/- : +28% over LY & +$1033 over PS (wow!)
Dinner Covers: 205
PPA: $27.99
Weather: 74 and cool at night
Special events?: SXSW
Who worked: Kate, Grace, Mandy, Ruthy, Clair (CL), Lizet & Miriam (H), Lindsey (cktl), John (SA), Cindy (FR)
Flow of Business, Cuts and Ticket Times: Busy from open. On a wait by 5:30. No long ticket times. A couple customer issues. Lots of SXSW people and Austin folk. Between Lizet, Kate, and myself we recognized half of the restaurant.
We're 86'd a lot of things between last night and tonight. Have we upped our pars for sushi bar and kitchen for SXSW? It feels like we're running out of things left and right. Daniel ran to the store at open because we didn't have enough french fries. Not having Blue Fin means 86'ing several menus items...especially popular ones like the sashimi sampler. And yes, I could have kept the sashimi sampler and replaced it with yellow fin but I just didn't see the point with the price difference and how it's described on the menu.
Terrible teamwork from the servers tonight. It felt like everyone was out for themselves. Lots of voids for 86's items because of the lack of team work and communication. Kate & Grace didn't know they were cut for 30 minutes. Things like this really add up.
*We were down to one Asahi keg since last night. AM managers can we get on the same page about including these things in the shift notes? And updating the notes daily? We ran out of Asahi at 7:45 and I had to speak with 4 very unhappy tables, who were understanding when I chalked it up to being busy for SXSW.
Cut Miriam, Kate, and Grace at 9pm. Cut Mandy at 9:30.
Around 10:15, Ruthy informs me that should forgot to put in A3's order of three rolls. Let me repeat, at 10:15. Well after last call. So I did my best to smooth things over with some very upset woman and teach Ruthy a lesson in diligence: I made her buy their bottle of Prosseco.
Specials: Snow Crab
3 Staff members that stood out (why/how): Ruthy, who is usually great at organization, is struggling as a server in some ways. She's quick on her feet but forgets some of the finer, important details frequently. Maybe she needs to slow down? She definitely needs some guidance.
Grace, Queen of ringing in 86'd items.
Mandy, high priestess of complaining and blaming.
Any VIP's in? John who owns Switched on, Kate's boyfriend Jack with the Homeslice crew
Comps& Void Detail:
-Sent an order of Tori Teba and Dynamite Chicken to Homeslice
-Void Seaweed Salad x3. 86'd
-Void Asahi. 86'd
-Void Takoyaki. 86'd
-5 Promo Kome bucks
R&M needs: Might need to check on the coolers in the service station soon for circulation. The drinks in the front are not getting and staying as cold as the drinks in the back.
86'd items/ need more: Blue Fin (tuna poke, sashimi sampler), Takoyaki, Asahi, Uni, Seaweed Salad, Katsuo, Soft Serve
Tuesday AM 3.15.16
Written By: Elizabeth
LY Lunch Sales: $2073
Projected Sales : $2358
TY Lunch Sales: $1989
+/- : -4% LY and -$369 PS
Lunch Covers: 115
Avg PPA: $17.30
Previous Days Labor: 15.2%
Previous Days Comps: 2.23%
Controllable Comps: nada!
Weather: Sunny and warm- almost humid. On our last day of "winter"
Special events?: SxSw
Who worked: Kate, Grace, Lindsey, Johnny CL. Cindy Host, John SA, Chris FR
Flow of Business, Cuts and Ticket Times:
Right at the start of Business Daniel told me we didn't have any rice, except for maybe 3 donburi bowls worth. He said the rice cooker turned off and no one noticed. Both he and Jo said that the flame gets blown out frequently and you have to constantly check that it's on. Not sure if that is an issue I can get someone out to fix or if we just need a new one. Would love some other opinions on the matter.
Luckily, the shift started slow and by the time we had rice we were just starting to fill up. We were pretty steady throughout the afternoon. Just got crazy pushes all day. No one for 15 minutes, then 10 tables within 10 minutes, then no one, then everyone. So odd. I didn't make cuts until after 1pm. Kate was cut a little after 1, then Grace was cut at 1:45. The place was full until about 2:40. Despite being full all day, sales were not as high as I anticipated.
No long ticket times other than 25 minute sushi lunch.
On a side note, Kalynn needs to work on her sashimi cuts. I order sake-toro for lunch and the pieces were really narrow looking and one was just kinda mushy. I've seen a review or two on Yelp recently complaining about the way the fish was cut. I almost wonder if that happened on her Ichiban shifts? Just something to be aware of.
3 Staff members that stood out (why/how):
-Overheard Johnny letting Lindsey know it was getting close to last call. really great at being proactive.
-No other standouts today.
Any VIP's in?
So many!
Tara & Kelvin
That nice couple: Terry and his wife.
Take and the kids!
I know I'm forgetting someone.
Comps& Void Detail:
Owner comp for Take, that was it.
R&M needs:
Rodrigo will be out tomorrow morning sometime after 8am to repair some of the tables legs and bases so they don't wobble that much.
86'd items/ need more:
Still out of Seaweed Salad. We've been out since Saturday I believe. What's going on with it?
LY Lunch Sales: $2073
Projected Sales : $2358
TY Lunch Sales: $1989
+/- : -4% LY and -$369 PS
Lunch Covers: 115
Avg PPA: $17.30
Previous Days Labor: 15.2%
Previous Days Comps: 2.23%
Controllable Comps: nada!
Weather: Sunny and warm- almost humid. On our last day of "winter"
Special events?: SxSw
Who worked: Kate, Grace, Lindsey, Johnny CL. Cindy Host, John SA, Chris FR
Flow of Business, Cuts and Ticket Times:
Right at the start of Business Daniel told me we didn't have any rice, except for maybe 3 donburi bowls worth. He said the rice cooker turned off and no one noticed. Both he and Jo said that the flame gets blown out frequently and you have to constantly check that it's on. Not sure if that is an issue I can get someone out to fix or if we just need a new one. Would love some other opinions on the matter.
Luckily, the shift started slow and by the time we had rice we were just starting to fill up. We were pretty steady throughout the afternoon. Just got crazy pushes all day. No one for 15 minutes, then 10 tables within 10 minutes, then no one, then everyone. So odd. I didn't make cuts until after 1pm. Kate was cut a little after 1, then Grace was cut at 1:45. The place was full until about 2:40. Despite being full all day, sales were not as high as I anticipated.
No long ticket times other than 25 minute sushi lunch.
On a side note, Kalynn needs to work on her sashimi cuts. I order sake-toro for lunch and the pieces were really narrow looking and one was just kinda mushy. I've seen a review or two on Yelp recently complaining about the way the fish was cut. I almost wonder if that happened on her Ichiban shifts? Just something to be aware of.
3 Staff members that stood out (why/how):
-Overheard Johnny letting Lindsey know it was getting close to last call. really great at being proactive.
-No other standouts today.
Any VIP's in?
So many!
Tara & Kelvin
That nice couple: Terry and his wife.
Take and the kids!
I know I'm forgetting someone.
Comps& Void Detail:
Owner comp for Take, that was it.
R&M needs:
Rodrigo will be out tomorrow morning sometime after 8am to repair some of the tables legs and bases so they don't wobble that much.
86'd items/ need more:
Still out of Seaweed Salad. We've been out since Saturday I believe. What's going on with it?
Monday, March 14, 2016
Monday 3/14/16
Written By: Samara
LY Lunch Sales: $1340
Projected Sales : $1666
TY Lunch Sales: $1719
+/- : +28% over LY & +$53 over PS
Lunch Covers: 102
Avg PPA: $16.85
LY Dinner Sales: $6237
Projected Sales : $6180
TY Dinner Sales: $6183
+/- : -1% under LY & $3 over PS! So close!
Dinner Covers: 196
Avg PPA: $31.55 woohoo!
Previous Days Labor: 17%
Previous Days Comps: 4.44%
Controllable Comps: 4.84%
Weather: 90's and sunny
Special events?: SXSW continues
Who worked: LUNCH-Kelly, Mandy, Grace, Johnny (CL), John (SA), Chris (FR), Junko (H)
DINNER- Kelly, Mandy, Leary, Clair, Camacho (CL), Ruthy (Cktl), Miriam & Lizet (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Kelly at 12:45, Mandy at 1:30, and Grace at 5 till close. Of course we have a 2 top walk in immediately after because that's life. No long ticket times or customer issues. Smooth day. Oh! One thing: reminding servers to be more specific for mods and add/ons so they can be deciphered correctly. Example: Mandy needed sauce of the side for a spooky and an alone together but the ticket did not read that way.
Dinner was slow to start as well. Didn't pick up until 7pm when EVERYONE came at once. Ben arrived at 6:30 and sat at A8 without ordering anything for 40 minutes until the rest of his party arrived. Little annoyed because we were on a 45 minute wait at that time but c'est la vie. He ended up staying a total of 3 hours.
Sushi bar got slammed with orders, from all stations. They did a really good job of keeping up, until around 9:30 roll times were hitting 40 minutes. There's lots of factors for this. The late pop. The 8pm reso never stopped ordering food for the 2.5 hours they dined in. A couple of double printed tickets because there's a ghost in the POS.
A single diner at B5 (sat at 9:30) waited 30 minutes for the only roll he order. Since I had a few extra rolls from Clair's double printed, I offered them to single guy at B5. He seemed happy and left a 25% tip. Stayed on a wait from 7pm until 9:30 when I cute Lizet, Kelly, Mandy, and Leary. Decided going two on would be fine since the restaurant was still full. Sat the last table at 9:50. Dining room was still over half full come 10:30 pm.
Noticed we're selling a lot more sashimi samplers now that it includes Blue Fin.
Specials:
3 Staff members that stood out (why/how): Kelly. Needs to work on being more mindful of her surroundings. What's the word? Graceful. She's definitely clumsy and paired with John...you know glass is going to break at least once during the shift.
Otherwise, solid team for a Monday.
Maybe for next year, schedule the cocktail to come in at 7...?
Any VIP's in? Cole and David from Cheer Ups for lunch, Old John. Elizabeth's broker Ben, Leslie, some other familiar faces
Comps& Void Detail:
- 3 SIN
-Void Seaweed Salad. Misring.
-Void Lunch side of Hamachi. Test.
-Void Endo in NY. Misring
-Void Yakitori. 86'd
R&M needs: Having a plumber come out and look at the smaller bathroom. There must be a leak somewhere because there is water on the floor consistently, possibly from the sink.
86'd items/ need more: Blue Fin, Uni, Yakitori, Yakiniku, Takoyaki, down to the last Asahi Keg, low on Wishing Well
LY Lunch Sales: $1340
Projected Sales : $1666
TY Lunch Sales: $1719
+/- : +28% over LY & +$53 over PS
Lunch Covers: 102
Avg PPA: $16.85
LY Dinner Sales: $6237
Projected Sales : $6180
TY Dinner Sales: $6183
+/- : -1% under LY & $3 over PS! So close!
Dinner Covers: 196
Avg PPA: $31.55 woohoo!
Previous Days Labor: 17%
Previous Days Comps: 4.44%
Controllable Comps: 4.84%
Weather: 90's and sunny
Special events?: SXSW continues
Who worked: LUNCH-Kelly, Mandy, Grace, Johnny (CL), John (SA), Chris (FR), Junko (H)
DINNER- Kelly, Mandy, Leary, Clair, Camacho (CL), Ruthy (Cktl), Miriam & Lizet (H), John (SA), Chris (FR)
Flow of Business, Cuts and Ticket Times: Lunch was slow. I cut Kelly at 12:45, Mandy at 1:30, and Grace at 5 till close. Of course we have a 2 top walk in immediately after because that's life. No long ticket times or customer issues. Smooth day. Oh! One thing: reminding servers to be more specific for mods and add/ons so they can be deciphered correctly. Example: Mandy needed sauce of the side for a spooky and an alone together but the ticket did not read that way.
Dinner was slow to start as well. Didn't pick up until 7pm when EVERYONE came at once. Ben arrived at 6:30 and sat at A8 without ordering anything for 40 minutes until the rest of his party arrived. Little annoyed because we were on a 45 minute wait at that time but c'est la vie. He ended up staying a total of 3 hours.
Sushi bar got slammed with orders, from all stations. They did a really good job of keeping up, until around 9:30 roll times were hitting 40 minutes. There's lots of factors for this. The late pop. The 8pm reso never stopped ordering food for the 2.5 hours they dined in. A couple of double printed tickets because there's a ghost in the POS.
A single diner at B5 (sat at 9:30) waited 30 minutes for the only roll he order. Since I had a few extra rolls from Clair's double printed, I offered them to single guy at B5. He seemed happy and left a 25% tip. Stayed on a wait from 7pm until 9:30 when I cute Lizet, Kelly, Mandy, and Leary. Decided going two on would be fine since the restaurant was still full. Sat the last table at 9:50. Dining room was still over half full come 10:30 pm.
Noticed we're selling a lot more sashimi samplers now that it includes Blue Fin.
Specials:
3 Staff members that stood out (why/how): Kelly. Needs to work on being more mindful of her surroundings. What's the word? Graceful. She's definitely clumsy and paired with John...you know glass is going to break at least once during the shift.
Otherwise, solid team for a Monday.
Maybe for next year, schedule the cocktail to come in at 7...?
Any VIP's in? Cole and David from Cheer Ups for lunch, Old John. Elizabeth's broker Ben, Leslie, some other familiar faces
Comps& Void Detail:
- 3 SIN
-Void Seaweed Salad. Misring.
-Void Lunch side of Hamachi. Test.
-Void Endo in NY. Misring
-Void Yakitori. 86'd
R&M needs: Having a plumber come out and look at the smaller bathroom. There must be a leak somewhere because there is water on the floor consistently, possibly from the sink.
86'd items/ need more: Blue Fin, Uni, Yakitori, Yakiniku, Takoyaki, down to the last Asahi Keg, low on Wishing Well
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Sunday, March 13, 2016
3/13/16 PM recap
Written By: Dusten
LY Dinner Sales: 5307
Projected Sales : 6033
TY Dinner Sales: 5176
+/- : -$131 from PS and -14% from LY
Dinner Covers: 197
Avg PPA: 26.27
Weather: high 70's to mid 60's at night.
Special events?: South by Daylight Savings Day
Who worked: Kate, Stephanie, Mandy, Clair, Camacho CL, Miriam, H, Ruthy Cktl, John FR and Eric SA.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quick and stayed on a wait for most of the night. We had one party waiting at 9:30 when we went two on. Only a few tables after then. Had a few fry items approach 25 minute ticket times.
Specials:
3 Staff members that stood out (why/how): john is always very helpful. Even when he isn't already doing us a favor by covering someone else's shift he regularly displays the sort of team work mentality I wish everyone would embrace. He got a gift card for $25 to Thai Fresh. Couldn't find any Pinthouse Pizza cards.
-Eric can get a little disorganized but I think he is learning and getting into his rhythm. A little redirection is about all he needs if he happens to get off task. His efficiency will develop with practice. He definitely needs to be reminded to keep his tray and rag clean. More than a couple of times I saw his tray looking pretty rough. Just rotating rags through the snitizer and running onbe over his tray every so often will make all the difference.
Overall everyone did very well tonight. The energy was frantic at times, but all in all a pretty smooth shift.
Any VIP's in? old John, Take's friend Tai, some other faces I recognized and many I didn't.
One guy very early on... Let me back up. Kate came to me in a huff at about 6pm and asked why she had a single person sat at B2. I asked Miriam about it and she said that he wanted a big table all to himself so he could do some work. He had asked to move from S12. I worked it out with him to move to A4 once it was available. He obliged and that was the end of it. Sent him a beer for his trouble and talked at length with him about the menu as it was his first time, he 'had worked at a sushi restaurant,' and wanted recommendations.
Comps& Void Detail: 2 bday soft serves, shrimp tem -kate changed mind, seaweed salad- dbl ring, edamame- guest changed mind. 3 Kome buck cards.
R&M needs:
86'd items/ need more: Uni, Toro, Takoyaki, fire eagle, korroke.
LY Dinner Sales: 5307
Projected Sales : 6033
TY Dinner Sales: 5176
+/- : -$131 from PS and -14% from LY
Dinner Covers: 197
Avg PPA: 26.27
Weather: high 70's to mid 60's at night.
Special events?: South by Daylight Savings Day
Who worked: Kate, Stephanie, Mandy, Clair, Camacho CL, Miriam, H, Ruthy Cktl, John FR and Eric SA.
Flow of Business, Cuts and Ticket Times: Fairly busy. We filled up quick and stayed on a wait for most of the night. We had one party waiting at 9:30 when we went two on. Only a few tables after then. Had a few fry items approach 25 minute ticket times.
Specials:
3 Staff members that stood out (why/how): john is always very helpful. Even when he isn't already doing us a favor by covering someone else's shift he regularly displays the sort of team work mentality I wish everyone would embrace. He got a gift card for $25 to Thai Fresh. Couldn't find any Pinthouse Pizza cards.
-Eric can get a little disorganized but I think he is learning and getting into his rhythm. A little redirection is about all he needs if he happens to get off task. His efficiency will develop with practice. He definitely needs to be reminded to keep his tray and rag clean. More than a couple of times I saw his tray looking pretty rough. Just rotating rags through the snitizer and running onbe over his tray every so often will make all the difference.
Overall everyone did very well tonight. The energy was frantic at times, but all in all a pretty smooth shift.
Any VIP's in? old John, Take's friend Tai, some other faces I recognized and many I didn't.
One guy very early on... Let me back up. Kate came to me in a huff at about 6pm and asked why she had a single person sat at B2. I asked Miriam about it and she said that he wanted a big table all to himself so he could do some work. He had asked to move from S12. I worked it out with him to move to A4 once it was available. He obliged and that was the end of it. Sent him a beer for his trouble and talked at length with him about the menu as it was his first time, he 'had worked at a sushi restaurant,' and wanted recommendations.
Comps& Void Detail: 2 bday soft serves, shrimp tem -kate changed mind, seaweed salad- dbl ring, edamame- guest changed mind. 3 Kome buck cards.
R&M needs:
86'd items/ need more: Uni, Toro, Takoyaki, fire eagle, korroke.
Sunday AM 3.13.16 Day Light Savings
Written By: Elizabeth
LY Lunch Sales: $2170
Projected Sales : $2375
TY Lunch Sales: $1967
+/- : -9% LY and -$408
Lunch Covers: 119
Avg PPA: $16.53
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 6.5%
Weather: Sunny and beautiful out. Today should get into the low 80s
Special events?: We lost an hour last night. May it rest in peace.
Who worked: Sayo CL. Mandy, Ruthy, Stephanie. Miriam Host, John FR, Eric SA
Lou just text me that she can't come in today because of a "personal emergency". I don't know what is up with these new hires calling out ALL THE TIME. but I'm getting really tired of it.
Flow of Business, Cuts and Ticket Times:
Even before the start of service the day started out rocky. Josh was a no call no show for the first 2 hours. Thomas is in the hospital with pneumonia , so Matt called in Orlando to open dish. But Orlando never mopped the dining room floor, so there's that. Service started off rocky...rather, service was pretty rocky in the kitchen for the majority of the shift. I was back there about 75% of the time expo'ing. Josh being late definitely had an affect on the kitchen, Kenny was working Ramen but wasn't too sure, Josh wasn't the best on Teishoku station and Matt stayed by his side the entire time. To add insult to injury, I had John food running, who hasn't run food in about 3 months, so he wasn't the best person to be back there moderating. So I expo'd to keep things on track. One thing I noticed was they are still putting the ill fitting circle lids on the donburi bowls. Is that correct? Are we doing that? Because when you do do that with a Gyu Don Stamina, it breaks the egg.
From the kitchen perspective, lunch was busy. From FOH perspective though, the sushi bar never filled up, though Sayo did have a party in the PR. We were on a short wait of about 15 minutes, but it stayed stead busy throughout the shift. Didn't cut anyone until 2pm when I cut Back B's, then went to just Sayo at 2:40 since the entire restaurant cleared out. We had 2 tables that were finishing up at 2:55 when two tables walked in. Drats! But Sayo got an extra two tables so that was good.
Guests were forgetful today- someone left a jacket behind, it's on the desk. And then this woman forgot her sunglasses in the bathroom, came back to find they were gone and freaked out. Apparently they were expensive. Her husband left his contact info: Tim Ahn 678-643-8652 if they turn up.
The new chairs did arrive, however, so that was nice. They're super comfy!
Had a guest complain about the brussel spouts in the veggie tempura. They said they need to be more thinly sliced, they're too dense to be in a tempura.
Please add to shift notes: servers need to defrost seaweed salad when we close at night.
3 Staff members that stood out (why/how):
-Kenny was really helpful in making sure the line moved smoothly today. That was my observation from being back in the kitchen for most of the day.
-Everyone else's attitude today seemed great too, not much else to say
Any VIP's in?
Jen & Harmon with his dad and mom and the baby of course.
Aaron
Comps& Void Detail:
2 Gyoza Kit Error- long ticket times- Josh was trying to cook them but was burning them.
R&M needs:
86'd items/ need more:
Can we go back to doing HEB/Rest Depot orders on Monday and Friday? This running to the store everyday is really putting us behind in the kitchen.
I ordered a bunch of cleaning stuff and office supplies from Amazon that should arrive this week. I also accidentally ordered an air mattress and sheets to be delivered here. But they're for me. Feel free to open all the boxes when I'm not here. If it's an air mattress or sheets, can someone just text me to let me know they're here, so I can pick them up? I need them for Friday.
LY Lunch Sales: $2170
Projected Sales : $2375
TY Lunch Sales: $1967
+/- : -9% LY and -$408
Lunch Covers: 119
Avg PPA: $16.53
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 6.5%
Weather: Sunny and beautiful out. Today should get into the low 80s
Special events?: We lost an hour last night. May it rest in peace.
Who worked: Sayo CL. Mandy, Ruthy, Stephanie. Miriam Host, John FR, Eric SA
Lou just text me that she can't come in today because of a "personal emergency". I don't know what is up with these new hires calling out ALL THE TIME. but I'm getting really tired of it.
Flow of Business, Cuts and Ticket Times:
Even before the start of service the day started out rocky. Josh was a no call no show for the first 2 hours. Thomas is in the hospital with pneumonia , so Matt called in Orlando to open dish. But Orlando never mopped the dining room floor, so there's that. Service started off rocky...rather, service was pretty rocky in the kitchen for the majority of the shift. I was back there about 75% of the time expo'ing. Josh being late definitely had an affect on the kitchen, Kenny was working Ramen but wasn't too sure, Josh wasn't the best on Teishoku station and Matt stayed by his side the entire time. To add insult to injury, I had John food running, who hasn't run food in about 3 months, so he wasn't the best person to be back there moderating. So I expo'd to keep things on track. One thing I noticed was they are still putting the ill fitting circle lids on the donburi bowls. Is that correct? Are we doing that? Because when you do do that with a Gyu Don Stamina, it breaks the egg.
From the kitchen perspective, lunch was busy. From FOH perspective though, the sushi bar never filled up, though Sayo did have a party in the PR. We were on a short wait of about 15 minutes, but it stayed stead busy throughout the shift. Didn't cut anyone until 2pm when I cut Back B's, then went to just Sayo at 2:40 since the entire restaurant cleared out. We had 2 tables that were finishing up at 2:55 when two tables walked in. Drats! But Sayo got an extra two tables so that was good.
Guests were forgetful today- someone left a jacket behind, it's on the desk. And then this woman forgot her sunglasses in the bathroom, came back to find they were gone and freaked out. Apparently they were expensive. Her husband left his contact info: Tim Ahn 678-643-8652 if they turn up.
The new chairs did arrive, however, so that was nice. They're super comfy!
Had a guest complain about the brussel spouts in the veggie tempura. They said they need to be more thinly sliced, they're too dense to be in a tempura.
Please add to shift notes: servers need to defrost seaweed salad when we close at night.
3 Staff members that stood out (why/how):
-Kenny was really helpful in making sure the line moved smoothly today. That was my observation from being back in the kitchen for most of the day.
-Everyone else's attitude today seemed great too, not much else to say
Any VIP's in?
Jen & Harmon with his dad and mom and the baby of course.
Aaron
Comps& Void Detail:
2 Gyoza Kit Error- long ticket times- Josh was trying to cook them but was burning them.
R&M needs:
86'd items/ need more:
Can we go back to doing HEB/Rest Depot orders on Monday and Friday? This running to the store everyday is really putting us behind in the kitchen.
I ordered a bunch of cleaning stuff and office supplies from Amazon that should arrive this week. I also accidentally ordered an air mattress and sheets to be delivered here. But they're for me. Feel free to open all the boxes when I'm not here. If it's an air mattress or sheets, can someone just text me to let me know they're here, so I can pick them up? I need them for Friday.
Saturday, March 12, 2016
Satuday PM 3.12.16 (SxSW D3)
Written By: Elizabeth
LY Dinner Sales: $7333
Projected Sales : $7560
TY Dinner Sales: $7067
+/- : -4% ly and -$493PS
Dinner Covers: 262
Avg PPA: $26.97 (ouch!)
Weather: beautiful sunny skies. 70s.
Special events?:
SXSW Day3
Who worked: Camacho, Ruthy, Sayo, Miho, Dusten CL> John SA, Kaori FR, Miriam Host, Cindy CT
Flow of Business, Cuts and Ticket Times:
It wasn't the crazy rush at the door but we did go on a wait around 5:15, the kitchen got hit hard and didn't really seem ready for it. Had a kids plate hit 22 minutes for S3. All of the parents food had gone out already so it was a little frustrating. Then around 5:50 all of the kitchen food went out and the line was cleared, allowing them to get their bearings and get ready for the continued rushes.
Miriam held down the host stand with the help of Cindy, but around 7pm we had a mass exodus in the dining room, while simultaneously having a massive rush come in the door, so I helped Miriam from there on out. It was a little hectic Quote times got up to an hour & fifteen minutes, as per usual these Saturday nights. No major ticket times though, and no errors either. Things flowed really smoothly.
Had the 7pm reso no show, which put Camacho in a little funk, but with his newly found downtime he was very helpful in getting waters for everyone. Had an 8 top walk in and we quoted an hour and a half, and they waited around 1:45. They were SUPER sweet about it all and I sent them two sides of Kara Age Thai Style. They had a great time.
We got off the wait around 10:20. I cut Ruthy, Sayo and Camacho at 9:50 since all we had was 2 tops left on the wait and most of their tables were occupied. Miho and Dusten closed it down with ease.
3 Staff members that stood out (why/how):
-Miriam really handled the host stand very well tonight, given that she was pretty much solo. Her quote times were right on point
-It's so nice to see John's improvement. And he also is helping is out tomorrow by picking up the FR shifts.
-At the end of the night Camacho said sorry if he was a downer tonight. I told him I didn't notice anything. He said he was bummed the 7pm was a no show. Sayo gave him a "tomorrow will be a better day!" pep talk. These guys.
Any VIP's in?
My favorite family was in: Madeline & Andrew (the only kids, next to the Asazu's, that I can stomach) with Mom MaryEllen, and Dad Ben. They were in for Mary Ellen's birthday and tomorrow they leave for Hawaii for a week!
Another couple who come in frequently but who's names escape me. he's bald, they're both very thin.
Oh and another familiar face sat at S11-12 early on the night.
Kylee (previously of Mantis Massage...okay I need to find a new MO because she hasn't been there in over a year)
Kayla, a girl who use to work for William Chris Vineyards but now works for Texas Keep Cider
Comps& Void Detail:
Server error for a Yoshizo roll- was supposed to be no cream cheese
FNF for 4 pieces of Unagi for my favorite family
FNF for 2 pieces pork belly for Kayla
R&M needs:
A woman told me that the mens room was really smelly. I explained the whole situation, the fact that I am at a loss now because I don't know where the smell is coming from. I honestly think that maybe if we replaced the baseboards it might help.
86'd items/ need more:
TOILET PAPER! Please order from Sysco tomorrow/Monday
LY Dinner Sales: $7333
Projected Sales : $7560
TY Dinner Sales: $7067
+/- : -4% ly and -$493PS
Dinner Covers: 262
Avg PPA: $26.97 (ouch!)
Weather: beautiful sunny skies. 70s.
Special events?:
SXSW Day3
Who worked: Camacho, Ruthy, Sayo, Miho, Dusten CL> John SA, Kaori FR, Miriam Host, Cindy CT
Flow of Business, Cuts and Ticket Times:
It wasn't the crazy rush at the door but we did go on a wait around 5:15, the kitchen got hit hard and didn't really seem ready for it. Had a kids plate hit 22 minutes for S3. All of the parents food had gone out already so it was a little frustrating. Then around 5:50 all of the kitchen food went out and the line was cleared, allowing them to get their bearings and get ready for the continued rushes.
Miriam held down the host stand with the help of Cindy, but around 7pm we had a mass exodus in the dining room, while simultaneously having a massive rush come in the door, so I helped Miriam from there on out. It was a little hectic Quote times got up to an hour & fifteen minutes, as per usual these Saturday nights. No major ticket times though, and no errors either. Things flowed really smoothly.
Had the 7pm reso no show, which put Camacho in a little funk, but with his newly found downtime he was very helpful in getting waters for everyone. Had an 8 top walk in and we quoted an hour and a half, and they waited around 1:45. They were SUPER sweet about it all and I sent them two sides of Kara Age Thai Style. They had a great time.
We got off the wait around 10:20. I cut Ruthy, Sayo and Camacho at 9:50 since all we had was 2 tops left on the wait and most of their tables were occupied. Miho and Dusten closed it down with ease.
3 Staff members that stood out (why/how):
-Miriam really handled the host stand very well tonight, given that she was pretty much solo. Her quote times were right on point
-It's so nice to see John's improvement. And he also is helping is out tomorrow by picking up the FR shifts.
-At the end of the night Camacho said sorry if he was a downer tonight. I told him I didn't notice anything. He said he was bummed the 7pm was a no show. Sayo gave him a "tomorrow will be a better day!" pep talk. These guys.
Any VIP's in?
My favorite family was in: Madeline & Andrew (the only kids, next to the Asazu's, that I can stomach) with Mom MaryEllen, and Dad Ben. They were in for Mary Ellen's birthday and tomorrow they leave for Hawaii for a week!
Another couple who come in frequently but who's names escape me. he's bald, they're both very thin.
Oh and another familiar face sat at S11-12 early on the night.
Kylee (previously of Mantis Massage...okay I need to find a new MO because she hasn't been there in over a year)
Kayla, a girl who use to work for William Chris Vineyards but now works for Texas Keep Cider
Comps& Void Detail:
Server error for a Yoshizo roll- was supposed to be no cream cheese
FNF for 4 pieces of Unagi for my favorite family
FNF for 2 pieces pork belly for Kayla
R&M needs:
A woman told me that the mens room was really smelly. I explained the whole situation, the fact that I am at a loss now because I don't know where the smell is coming from. I honestly think that maybe if we replaced the baseboards it might help.
86'd items/ need more:
TOILET PAPER! Please order from Sysco tomorrow/Monday
Saturday AM 3/12/16
Written By: Samara
LY Lunch Sales: $1640
Projected Sales : $2574
TY Lunch Sales: $2604
+/- : 59% over LY & +$30 over PS
Lunch Covers: 148
Avg PPA: $17.59
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.13%
Weather: 70's and sunny
Special events?: SXSW Interactive/Film weekend continues
Who worked: Ruthy, Stephanie, Lindsey, Johnny (CL), Eric (SA), Taylor (FR), Lizet (Host)
Flow of Business, Cuts and Ticket Times: Steady from the start. Filled up and on a mild wait by noon. The wait was never more than a few minutes for parties of 4 or less. A few walk in 5 and 6 tops. Average wait time for larger parties was 20-30 minutes. It tapered off around 2pm when I cut Ruthy but opted to keep 3 on, knowing how chaotic weekend lunches can get in the last hour. No long ticket times or customer issues. However there were a couple of lunch button issues:
-Kara age Thai style is ringing in as Amazu
-Dynamite Chicken is not ringing in to the kitchen printer (FIXED)
-Tokusen add on for Hokkai-don &Chirashi not ringing in to the sushi bar printer
I haven't gone through all of the new buttons but I'll keep my eye out for anything else.
Specials:
3 Staff members that stood out (why/how): Mocked up new pre-shifts notes to include asking management before smoking or being on one's phone if opening duties are completed early. Pretty sure protocol says employees are not supposed to do any of these things while here and on the clock. Things have been increasing lax, especially cleaning and daily duties. I think a lot of FOH is taking advantage of my overall kindness. Of course, right as I'm about to start pre-shift, I spot Lindsey and Ruthy outside smoking and on their phones. I reprimand them. Thus ensues a very awkward pre-shift meeting, where Ruthy asks in the middle of it "Are you done?". Oy. I had a talk with her and her attitude turned around quickly as she was pleasant for the entire shift. So there's that.
Taylor was much better today, helping Eric bus when multiple tables got up at the same time. Although I did have to ask him to use a tray but this gave him greater incentive to help. Win/win.
Keeping an eye on kitchen temperatures for station set ups. I grabbed a side of kimchi from Josh's station for myself and it was definitely at room temp. A very easy way to give people food poisoning.
I started working on FOH EVALS today. Input is encouraged and greatly appreciated
Any VIP's in? Lizet's sister Veronica, some of Eric's friends
Comps& Void Detail:
-2 Spicy Scallop for Lizet's sister
-Void side salmon sashimi. misring
R&M needs:
86'd items/ need more: Austin Beerworks Beer
LY Lunch Sales: $1640
Projected Sales : $2574
TY Lunch Sales: $2604
+/- : 59% over LY & +$30 over PS
Lunch Covers: 148
Avg PPA: $17.59
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.13%
Weather: 70's and sunny
Special events?: SXSW Interactive/Film weekend continues
Who worked: Ruthy, Stephanie, Lindsey, Johnny (CL), Eric (SA), Taylor (FR), Lizet (Host)
Flow of Business, Cuts and Ticket Times: Steady from the start. Filled up and on a mild wait by noon. The wait was never more than a few minutes for parties of 4 or less. A few walk in 5 and 6 tops. Average wait time for larger parties was 20-30 minutes. It tapered off around 2pm when I cut Ruthy but opted to keep 3 on, knowing how chaotic weekend lunches can get in the last hour. No long ticket times or customer issues. However there were a couple of lunch button issues:
-Kara age Thai style is ringing in as Amazu
-Dynamite Chicken is not ringing in to the kitchen printer (FIXED)
-Tokusen add on for Hokkai-don &Chirashi not ringing in to the sushi bar printer
I haven't gone through all of the new buttons but I'll keep my eye out for anything else.
Specials:
3 Staff members that stood out (why/how): Mocked up new pre-shifts notes to include asking management before smoking or being on one's phone if opening duties are completed early. Pretty sure protocol says employees are not supposed to do any of these things while here and on the clock. Things have been increasing lax, especially cleaning and daily duties. I think a lot of FOH is taking advantage of my overall kindness. Of course, right as I'm about to start pre-shift, I spot Lindsey and Ruthy outside smoking and on their phones. I reprimand them. Thus ensues a very awkward pre-shift meeting, where Ruthy asks in the middle of it "Are you done?". Oy. I had a talk with her and her attitude turned around quickly as she was pleasant for the entire shift. So there's that.
Taylor was much better today, helping Eric bus when multiple tables got up at the same time. Although I did have to ask him to use a tray but this gave him greater incentive to help. Win/win.
Keeping an eye on kitchen temperatures for station set ups. I grabbed a side of kimchi from Josh's station for myself and it was definitely at room temp. A very easy way to give people food poisoning.
I started working on FOH EVALS today. Input is encouraged and greatly appreciated
Any VIP's in? Lizet's sister Veronica, some of Eric's friends
Comps& Void Detail:
-2 Spicy Scallop for Lizet's sister
-Void side salmon sashimi. misring
R&M needs:
86'd items/ need more: Austin Beerworks Beer
Friday PM 3/11/16 SXSW Day 2
Written By: Samara
LY Dinner Sales: $6879
Projected Sales : $7350
TY Dinner Sales: $6535
+/- : -5% under LY & -$815 under PS
Dinner Covers: 224
Avg PPA: $29.17
Weather: On and off rainy/chilly
Special events: SXSW Day 2 Interactive/Film
Who worked: Kelly, Johnny, Camacho, Lindsey, Dusten (CL), Lizet & Cindy (Hosts), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow start. I feel like Fridays we usually fill up by 6pm but tonight was closer to 7pm. Had two 6 tops and two 5 tops walk in within 15 minutes of each other along with the restaurant filling up at this time. A slew of 2 tops walked in on top of these large parties, so Lizet was quoting over an hour to everyone. The list got up to 14 parties waiting and then things staggered a bit. Lots of no shows, including two of the larger parties. Because of this over-quoting (about 30-40 minutes off) a lot more parties no showed. The restaurant was almost half empty for a brief moment around 8:30pm but then a second wave came...it was easier to accurately quote people this time around.
The 7:00 reso were seated 40 minutes late. They had made their reservation with me earlier in the evening. I was very firm with our seating policy, going over every possible issue. Of course when they show up, it's 5 out of 6 people. I spoke with them several times while they were waiting to be complete, about their being a 9:00 reso and why we have a time limit, ensuring good service, not rushing them, etc. They were more than understanding. They were a group from Edible San Antonio.
S11 & 12 found a hair inbedded in their Chicken Kara Age. Definitely Steve's hair. Comped 100% recovery. They seemed pretty grossed out and I would be too considering how long that hair was.
Cut Lizet and Kelly at 9:30, Johnny at 9:45, Camacho at 10, and Lindsey at 10:30.
Specials: Snow Crab 11
Kazunokke 12
3 Staff members that stood out (why/how): Taylor just isn't cutting it, in my opinion. He lacks attention to detail on a daily basis , which is one of his main job descriptions. He's lazy. Dusten even clocked him out around 11pm because he was standing idle in the kitchen for a long time. He was then confused about being clocked out...this was after he finished eating his dinner. Sigh. Needs a pep talk soon...maybe of the probation persuasion.
John was very helpful to the hosts all night, grabbing chopsticks from the kitchen many times.
The servers tonight were a very tight crew, pleasure to work with them. It was easier for me to help at the host stand because of their efforts.
Any VIP's in? Macguires, Kumi, Courtney, Kenny
Comps& Void Detail:
-Void Edamame. Misring
-100% recovery for hair in Kara Age
-Void Sashimi Sampler. Misring
-Bitches Brew Owner Comp from Take for our neighbor
-Kome bucks from Dusten & Cindy
R&M needs:
86'd items/ need more: Gyu, Uni Box
LY Dinner Sales: $6879
Projected Sales : $7350
TY Dinner Sales: $6535
+/- : -5% under LY & -$815 under PS
Dinner Covers: 224
Avg PPA: $29.17
Weather: On and off rainy/chilly
Special events: SXSW Day 2 Interactive/Film
Who worked: Kelly, Johnny, Camacho, Lindsey, Dusten (CL), Lizet & Cindy (Hosts), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow start. I feel like Fridays we usually fill up by 6pm but tonight was closer to 7pm. Had two 6 tops and two 5 tops walk in within 15 minutes of each other along with the restaurant filling up at this time. A slew of 2 tops walked in on top of these large parties, so Lizet was quoting over an hour to everyone. The list got up to 14 parties waiting and then things staggered a bit. Lots of no shows, including two of the larger parties. Because of this over-quoting (about 30-40 minutes off) a lot more parties no showed. The restaurant was almost half empty for a brief moment around 8:30pm but then a second wave came...it was easier to accurately quote people this time around.
The 7:00 reso were seated 40 minutes late. They had made their reservation with me earlier in the evening. I was very firm with our seating policy, going over every possible issue. Of course when they show up, it's 5 out of 6 people. I spoke with them several times while they were waiting to be complete, about their being a 9:00 reso and why we have a time limit, ensuring good service, not rushing them, etc. They were more than understanding. They were a group from Edible San Antonio.
S11 & 12 found a hair inbedded in their Chicken Kara Age. Definitely Steve's hair. Comped 100% recovery. They seemed pretty grossed out and I would be too considering how long that hair was.
Cut Lizet and Kelly at 9:30, Johnny at 9:45, Camacho at 10, and Lindsey at 10:30.
Specials: Snow Crab 11
Kazunokke 12
3 Staff members that stood out (why/how): Taylor just isn't cutting it, in my opinion. He lacks attention to detail on a daily basis , which is one of his main job descriptions. He's lazy. Dusten even clocked him out around 11pm because he was standing idle in the kitchen for a long time. He was then confused about being clocked out...this was after he finished eating his dinner. Sigh. Needs a pep talk soon...maybe of the probation persuasion.
John was very helpful to the hosts all night, grabbing chopsticks from the kitchen many times.
The servers tonight were a very tight crew, pleasure to work with them. It was easier for me to help at the host stand because of their efforts.
Any VIP's in? Macguires, Kumi, Courtney, Kenny
Comps& Void Detail:
-Void Edamame. Misring
-100% recovery for hair in Kara Age
-Void Sashimi Sampler. Misring
-Bitches Brew Owner Comp from Take for our neighbor
-Kome bucks from Dusten & Cindy
R&M needs:
86'd items/ need more: Gyu, Uni Box
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