Tuesday 3/22/16

Written By: Samara

LY Lunch Sales: $1302
Projected Sales : $0
TY Lunch Sales: $1966
+/- : +51% over LY
Lunch Covers: 100
Avg PPA: $19.66


LY Dinner Sales: $3978
Projected Sales : $0
TY Dinner Sales: $4454
+/- : +12% over LY
Dinner Covers: 172
Avg PPA: $25.90


Previous Days Labor: 21%

Previous Days Comps: 6.05%
Controllable Comps: 0%!!

Weather: 70's and sunny

Special events?:


Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Cindy (H), Taylor (FR), John (SA)
DINNER- Lindsey, Kelly, Mandy, Leary, Clair (CL), Cindy & Lizet (H), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Lunch was steady. More 1 tops than anything else. Had a talk with Daniel about the Salmon salad. A lot of people wanting the salmon teishoku style, which is a burden on the kitchen since it's a different salad set up and is no longer on the menu. Also, need to remind servers about talking to their department supervisors before ringing in mods. Cut Kelly at 1, Lindsey at 1:30, and Grace at 1:50.

Dinner started off slowly. Filled up and on a wait a little after 7. Wait times varied between 15-25 minutes and 30-40 minutes for all parties. Rolls did get up to 35 minutes around 8:30 but this was at the height of service and the sushi bar were moving as quickly and efficiently as possible.

Had a interesting interaction with a Tuesday regular at the host stand. An incomplete party of four, who was quoted 30 minutes. After 28 minutes and still incomplete, the man asked to be seated stating "My wife and I spend a lot of money here. We would like to sit and order right now". They were at the top of the list, with 3 completed parties beneath them. Lizet politely explained our policy. I didn't like his tone and aggressive persistence with Cindy and Lizet. He even put his hands around both of their shoulder saying "This is officially the last time I'll come here." This made me very uncomfortable. I interjected to see if I could calm him down saying "Can I help in any way?" He quickly responded with a "ARE YOU THE OWNER?!"...I said I was the AGM. He essentially tried to pull a "do you know who I am?" card and again went on a crazy rant about being seated immediately because he would spend A LOT OF MONEY. I tried my damnedest to explain, amongst a full lobby of onlookers , that this policy was to be fair to the parties that are complete. Furthermore, as a regular, he should be familiar with our policies. He didn't want to hear it, flipped out, and left. All I could do was smile and wish him a good night. So we might hear from him. Their last name is Rio. They might never come back. Honestly, I hope they don't come back. Just passing this along so everyone is informed.

Cut Kelly and Lindsey at 8:45, Mandy at 9:30.

Specials:

3 Staff members that stood out (why/how): Lindsey witnessed a terrible car crash while dropping her husband Dan off at work this morning. Yikes. She came in pretty shaken up and feeling like she was going to have an anxiety attack. I gave her the option to go home but she stuck it out and did a great job today! Go Lindsey.

Taylor is already on a probationary period. Yet, it feels like he's checked out and satisfied with doing the least work possible. He did pick up Chris' PM shift (thumbs up) but I caught him standing around and had to prompt him to always be moving (thumbs down)

Dusten: Please don't forget to keep the paper clips facing UP in the bank. I almost "made it rain" on myself today and a few times in the last week.

Any VIP's in? Cooper, Meiko, and Leslie during lunch, Jason Stevens, Ransom & David

Comps& Void Detail:
-4 Promo Kome Bucks
-4 Birthday Desserts
-1 Yelp Soft Serve

R&M needs:

86'd items/ need more: Down to our last Asahi keg.