Wednesday 3/9/16

Written By: Samara

LY Lunch Sales: $1293
Projected Sales : $1633.50
TY Lunch Sales: $1681
+/- : +30% over LY & +$47.50 over PS
Lunch Covers: 90
Avg PPA: $18.68


LY Dinner Sales: $4026
Projected Sales : $4284
TY Dinner Sales: $4947
+/- : +23% over LY & +663 over PS
Dinner Covers: 191
Avg PPA: $25.90


Previous Days Labor: 18%

Previous Days Comps: 5%
Controllable Comps: 3.49%

Weather: 60's and raining

Special events?:


Who worked: LUNCH- Lindsey, Kelly, Naoto, Johnny (CL), Taylor (FR), Eric (SA), Lou (Host)
DINNER-Kelly, Naoto, Sayo, Krystin, Camacho (CL), John (SA), Taylor (FR), Miriam & Cindy (Hosts)

Flow of Business, Cuts and Ticket Times: Lunch was slow overall. Never really went on a wait. Only one customer issue: raw Shrimp Tempura. The table was really sweet about it and more than happy when I took 50% off of their dish. Cut Lindsey at 1pm, Kelly at 1:30, and Naoto at 1:45.

Dinner was exceptionally chaotic. Weird vibe all night from customers and staff alike. Somethings in the air...maybe the rainy weather? I tried my best to keep everyone in a better mood using misdirection and compliments. Filled up and on a wait by 5:30. 86'd soft serve immediately because when I asked the kitchen to make more, Matt said he had to run to the store to get the ingredients. I really didn't want him to abandon a busy ship just for soft serve, so I opted to 86 it. Luckily about an hour later, he found some that had been hiding in a different low boy. This whole situation sent the servers into a confusing haze...just another aspect of our weird night. Something strange with the computer. Not sure what this glitch is. I had too void this entire ticket to get the $0.00 multiples.

The wait got up to an hour by 7:30 and stayed that way until about 8:45. The hosts and I discovered around 8pm that our iPad application wasn't texting people. Something to look into especially with SXSW coming up...I know my phone gets very limited wireless during these busy times.

Very impatient crowd at the host stand but Cindy and Miriam held it down. They took turns making drinks. I cut Kelly, Naoto, and Cindy at 9, and Sayo at 9:30.

Specials:


3 Staff members that stood out (why/how): Eric was 45 minutes late today. I called him at noon and he had overslept...my phone call actually woke him up. I mocked up a write up plan, a late tracking sheet, and didn't tip him out for the shift as a disciplinary action. I think the message has been well received.

Quite a few mistakes from Taylor food runner at dinner. I told him to study the menu and I'll be testing him next week. Actually think it's time to test all of the newer food runners.

Sayo had the best attitude considering how difficult tonight felt/was.

Any VIP's in? During lunch: The couple that sit at the sushi bar with their toddler, SA John & his cousin
For dinner: Abel and Janine, Liz & Mark

Comps& Void Detail:
-50% kitchen error recovery for raw shrimp
-FNF for Johnny's friend
-Kome bucks from Kelly, John, and Abel
-Owner Comp for Kayo's friends
-4 Promo Kome Bucks
-Void Ice Coffee. Misring.
-Kanpyo misring,
-Employee day off for John, Kumi, Abel & Janine


R&M needs: Kitchen crew: Please remind your employees to break down ALL boxes and place them INSIDE of the dumpster, NOT behind the dumpster going forward. I found many boxes behind the dumpster today. Additionally, reminding the kitchen to the close the dumpster and gate.

86'd items/ need more: Seaweed Salad