Monday 2/29/16

Written By: Dusten

LY Lunch Sales: 1215
Projected Sales : 1416
TY Lunch Sales: 1509
+/- : 93 over PS and 24% over LY
Lunch Covers: 93
Avg PPA: 16.23


LY Dinner Sales: 5377
Projected Sales : 5514
TY Dinner Sales:  4673
+/- : 841 under PS and -13% under LY
Dinner Covers: 170
Avg PPA: 27.48


Previous Days Labor: 22%

Previous Days Comps: 7.15
Controllable Comps: 3.18

Weather: Gorgeous.

Special events?: Leap Day. Kome Bucks expire today.


Who worked: Lunch: Krystin, Mandy, Grace, Johnny CL, Junko H, Hiroe FR and Taylor SA
Dinner: Mandy, Krystin, Ruthy, Clair, Camacho CL, Miriam and Lou H, Taylor SA and Hisoe FR.

Flow of Business, Cuts and Ticket Times: Lunch was slow. We filled up but that's about it. I heard nothing of items going to tables out of order. There were a couple of mistakes on the first two ramen to go out, but nothing that couldn't be fixed quickly. I asked Danny (and Hiroe) to keep a close eye on Josh for, at the very least, missing toppings. One woman complained about her tonkotsu being too salty. She claimed to be a regular. I offered to have one remade, or to get something else for her. Ended up just comping it. Josh maintained he only used the amount of base he was trained to use. It really could have just been the woman being picky, but at point, I wasn't taking any chances. I thanked her for her feedback and told Josh that none of this was really against him- we just needed to get him re-trained. He is totally understanding and patient and ready to learn.
Talking with Daniel I wondered why we don't have kitchen tests- like the menu test servers take. He liked the idea and said it would be easy to implement.
I really don't remember cut times. We were 2 on by 1:30 pm.

Dinner was livelier. Toshi and Spencer got hit hard early on. We filled up around 6:30 and steyed full and on wait until about 8:30pm. I cut Mandy and Krystin as soon as we were off wait. I let Ruthy and Miriam go around 9:15pm. Clair at 9:30pm.


Specials: 8 iadako, 6 kaki, 9 snow, 11 tsubugai, 11 poke

3 Staff members that stood out (why/how): Taylor can keep up if only one table needs to be reset at a time in at least 2 minute intervals. He is unobservant, unmotivated and I feel like I'm trying to blow out a light bulb when getting him to do things he should have known to be doing 2 weeks ago at twice the speed. I really feel like he doesn't "get" the position he is in or he doesn't care. I hope that John can undo any training Taylor may have given Eric this past Friday and refocus Eric's abundant energy and apparent appreciation for Kome into productivity. I don't think my talk with Taylor 3 or 4 weeks ago made any impression on him whatsoever.
-Miriam managed to rub a table the wrong way while cocktailing. They said she skipped over them, ignored them, told them the wrong price on sake bottles. I talked to her about it. She seems to understand the glass, 300ml and 720ml bottle prices so maybe there was some breakdown in communication. I advised her to take time to carefully explain things to people. I think she is still finding her rhythm. I sent them some edamame, let them talk my ear off for a minute. Thanked them for their time and they left Clair a hefty tip.
-I worked with Lou on her quote times. The same table Miriam had a time with were under-quoted on the wait. They were a six top and Lou underestimated how long it can take to make that kind of space here. She was less than 10 minutes off, but that like forr-everr in hangry time.

Any VIP's in? Kenny and his brother came in for lunch. Kenny asked Grace if we had new people in the kitchen. He said his Grilled Salmon was dry and the seasoning was 'strange.' I talked to him and told him we did recently hire new people. I thanked him for his feedback. Grace had already closed his check, so I gave them $15 KB for the next time.
My friend Mason and his mom. I know he comes in somewhat regularly for lunch. I sent them 2 aburi aji pieces. Some other familiar faces. Nathan came in for dinner.

Comps& Void Detail: Comp tonkotsu ramen to kitchen error. 4 kome buck cards for lunch. At least 8 more for dinner. A tarantula misring, a yakitori that wasn't made- table was full anyways.

R&M needs: The water pitcher faucet got stuck last night after close. I took it apart and tried to figure out the problem. No idea, but it worked fine once I put it back together. so, yeah. Beware I guess.


86'd items/ need more: Naoto came looking for cold sake glasses this morning. I told him we have bee running out of them frequently as well. We got more recently I thought, but we may need more? Definitely more champagne flutes. Suzuki.

Sunday 2/28/16 recap

Written By: Dusten Cook

LY Lunch Sales: not entered
Projected Sales : 2304
TY Lunch Sales: 2439
+/- : $135 over PS
Lunch Covers: 135
Avg PPA: 18.07


LY Dinner Sales:
Projected Sales : 4840
TY Dinner Sales: 5317
+/- : $477 over PS
Dinner Covers: 197
Avg PPA: 26.77


Previous Days Labor: 13%

Previous Days Comps: 3.45
Controllable Comps: 2.97

Weather: Sunny and mild.

Special events?: National Public Sleeping Day


Who worked: Lunch: Grace, Mandy, Krystin, Camacho CL, Ruthy FR, Miriam Host and Taylor SA
Dinner: Kate, Ruthy, Grace, Krystin, Camacho CL, Taylor SA, Miriam and Chris H and Hiroe FR

Flow of Business, Cuts and Ticket Times: Lunch was steady but slow. Height of the action was between 1-2pm. Died sharply after 2:15pm. I cut Grace then, Krystin at 2:30pm and Mandy at 2:45pm.
Kitchen got hit with a lot of tickets and had a few issues. A1 ordered a takoyaki as an app and had a teishoku plus ramen on the table before the takoyaki went out. Had a tempura teishoku be dropped after two saba teishoku and a tonkotsu ramen were already taken to the table... all on the same ticket. Every time I went back there I could see Kenny struggling to keep up and Josh was just a frantic mess with not that many tickets. I noticed lots of messy bowls. I asked Ruthy to be diligent about wiping them down before running them. One woman's tonkotsu was missing corn. Daniel says that Robin and Joe trained Josh to ramen station. I think he should be retrained by someone that knows how to make ramen properly. It might be a good idea to check on those people who trained him as well.

Dinner was busy from the start. We had a line when we opened and stayed on wait until at least 8:30pm. It started to slow around then so I cut Grace. We had people steadily coming in still. I cut Krystin at 8:45 and let Camacho Ruthy and Kate take it until 9:30pm. Left Ruthy and Camacho to close it down.

Specials: 7 fried iidako, 5 kaki fry, 1 salmon kama, 28 snow crab nigiri, 15 tsubugai, 8 tuna poke specials.

3 Staff members that stood out (why/how):
-Vanessa clocked herself out and left without telling anyone at 2:10pm. She was scheduled to work until 4pm, but I guess she felt like she helped us enough for today.
-Miriam was 20 minutes late for her dinner shift tonight. Had a talked with her and reminded her of the protocol for being late. I also dealt out some cruel and unusual punishment.
-I will say this about Josh. Despite having a hard time of the ramen station, he still kept a very professional attitude. I hope someone shows him the way.
-Kate won the Bingo contest tonight. She says she never wins, so that made her pretty happy.
-Ruthy does very well on the floor. I try not to get too comfortable with her serving because she is new, but she handles later cuts and larger sections very well so far.
-Taylor is showing the slightest bit of improvement, but it is almost immeasurable. I, and anyone else for that matter, can clear at least 3 tables in the time it takes him to reset one. I've also asked all the servers to find something for him to do if they catch him staring off into space as he just refills water pitchers. I see Eric getting into the habit of hanging around the water station also, which is one of the worst places to camp. I know we talked about how the servers address the support staff, but I feel that mainly applied to the host stand. The hosts are doing their job for the most part. These SA's need some prodding and coaching, in a respectful manner of course.

Any VIP's in? Lots for dinner- Laura? Lauren? The girl with the dog and the other friend of Rachel and Carlos. David annnnd... I can never remember his name. Here always. James and Ingrid. Camacho's girlfriend, Stacy. Sao and Gabe. Yellowjacket bartender. Samara and her mama.

Comps& Void Detail: Void spooky roll- guest changed mind. I couldn't tell you how many people came in with kome cards before they expire. At least 9 but maybe 11 or 12. FNF for Sao and Gabe. Emp Day off for Samara. Shrimp Tempura void- guest changed mind to Tempura Teishoku- shrimp went towards that.

R&M needs: The fry station printer is no longer printing tickets so the FOH printer gets all of those. We ran like this all weekend and we are burning through paper up front. I guess it cancels out if Steve's printer isn't printing at all, but still that needs to be fixed. Danny says Elizabeth worked on it last time. I don't know if it is a POS problem or a printer problem.

86'd items/ need more: Flags for the kid's kitchen plates. Parfait.

Saturday 2/27/16

Written By: Samara

LY Lunch Sales: $2196
Projected Sales : $2400
TY Lunch Sales: $2938
+/- : +30% over LY & +$538 over PS
Lunch Covers: 152
Avg PPA: $19.33


LY Dinner Sales: $8063
Projected Sales : $8140
TY Dinner Sales: $8354
+/- : +4% over LY & +$214 over PS
Dinner Covers: 272
Avg PPA: $30.70


Previous Days Labor: 14%

Previous Days Comps: 3.85%
Controllable Comps: 5.53%

Weather:

Special events?:


Who worked: LUNCH- Lindsey, Ruthy, Sophia, Johnny (CL), Hiroe (FR), Taylor (SA), Kelly (host)
DINNER- Stephanie, Sayo, Kristen, Miho, Dusten (CL), Miriam & Chris (host), Lindsey (cocktail), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: Steady lunch. Full by noon. Tables turned quickly. The wait was never more than 25 minutes for all party sizes.

Some long ticket times from the kitchen. Mostly, I think because Josh is still the new guy. Whomever is expo needs to keep a strict eye on him. Ramen noodles stuck together. 15 minute edamame. He's still unsure of what bases and what garnishes go with what ramen. He forgot Ten Zaru came from his station. He's got a great attitude but he can't be left alone yet.

A1 ordered an Endo. Lunch regulars. Complained the fish was chewy. I tried it. Maybe a little chewier than usual (not sure who broke down the suzuki) but I feel like overall, it's a larger roll and I don't personally agree with him. Comped under DNL.

Cut Lindsey at 2:30, Ruthy and Sophia at 2:45.

Dinner was especially busy. Other than Chris under quoting by 15-20 minutes the entire night, everything ran smoothly. I purposely chose to stand back and let him fix his mistakes and it worked. I think that's the best way to approach him as he continues to be comfortable at the host stand. He gets more stressed out from anything that seems like micromanaging.

No long ticket times...sushi bar got up to 25 minutes rolls at one point but with zero-ban helping out, it really made a difference. Some customer issues but all pretty minor compared the drama of last night.

Oh! Small drama. A petrified couple at B2 ran into the lobby to say the couple at A7 were acting weird...that the girl looked "strung out" and the guy was fidgeting with a gun on his holster. So now I'm freaked out because I have a fear of guns. Good information to have! I walked around the table to get a better look: the guy is a regular and it was a very large hunting knife (definitely not street legal). Guy with the knife and his date didn't look like they were on drugs. She was just REALLY PALE. I went back to petrified couple and assured them everything was fine, asked if they wanted to be seated at another table, and if they had already eaten. They said  they had eaten their tempura and were waiting on the rest of their food. At this point they were so uncomfortable by their own paranoid thoughts, they were ready to leave. I happily packed up their food and reassured them that I would ask Knife Guy to leave his knife in the car the next time. That's exactly what I did. He was cool about it.

Cut Stephanie and Sayo at 10 and Krystin at 10:30.

Specials: Snow Crab 18
Tsubugai 16
Tuna Poke 15
Salmon Kama 4
Kaki Fry 6
Iidako Kara Age 9

3 Staff members that stood out (why/how):
-Ruthy had a much disposition today.  She even won the lunch contest with the highest PPA of $21.40. Still...think it should be included in her eval how she takes constructive criticism. It's a simple case of a perfectionist taking it too personally when we're trying to give helpful guidance.

-Lindsey filled in for Cindy tonight as cocktail. She did a great job with dealing with difficult customers and selling a good amount of beverages.

Any VIP's in? Old John, Kenny, Sayo & boyfriend for lunch, Drako family, Chance, John who owns Switched On

Comps& Void Detail:
-7 Promo Kome Bucks
-Employee Day Off for Sayo
-DNL Endo in NY
-Void Snow Maiden. 86'd
-Void 1 Okinawa Breeze. Guest Changed Mind
-Void Miso Soup. Misring
-Void Glass of Cote Du Rhone. Misring.
-Guest Changed mind. Toro Maki. (This was Chance btw, he said he loves Toro but said it tasted too fatty. I giggled in my head when this happened. I explained that's EXACTLY what Toro is but he was just being picky/entitled. Can't win them all)

R&M needs:

86'd items/ need more: Snow Maiden, low on Living Jewel, Better Half Sauv Blanc, Bride of Fox. I already placed an order with Justin at Pioneer for Sake which we will receive on Monday.

Friday PM 2/26/16

Written By: Samara

*Edited because I entered Dusten's check incorrectly

LY Dinner Sales: $6265
Projected Sales : $7076
TY Dinner Sales: $6934
+/- : +11% over LY & -$142 under PS
Dinner Covers: 245
Avg PPA: $28.30


Weather: 50's

Special events?:


Who worked: Johnny, Lindsey, Camacho, Sophia, Dusten (CL), Taylor training Eric (SA), Lizet training Lou (host), Cindy training Miriam (Cocktail), Kelly (FR)

Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6:00. Continual 45-1 hour wait until about 10:15. Had two 7 tops walk in back to back around 6:00, they were both promptly sat after waiting an hour.  Cut Johnny and Lindsey at 10, Camacho at 10:30, and Sophia at 10:45. A couple customer issues: a summertime roll that took 35 minutes...believe it was lost in the mix. Comped 50%...the table was happy after that.

NOW I present this saga...

Strange time with a couple waiting outside. Let me start off by saying I didn't know they were a couple as my first interaction was with only the woman. She appeared at the host stand carrying an empty hot sake carafe. She said "This was at our table outside" implying the patio tables were separated, or at least that what it seemed like. I took it from her and asked if she wanted to order a drink, as Cindy and Miriam were in the office restocking. She gave me a confused look and ordered Hot Sake. There was even more confusion when I asked her how many glasses. She then said she wanted two. I asked if that meant she wanted two carafes with a glass for each carafe OR one carafe with two glasses. She then finalized her order and decided on one carafe with two glasses. My automatic thought was she didn't seem 100% coherent. Not drunk, but maybe under the influence of something else. I handed the Hot Sake off to Miriam and Cindy and walked with them to the patio.

Later Cindy pulled me aside to let me know that she also had a strange interaction with them when she dropped the check. She had asked if they wanted to open a tab, order anything else, or close out...they said close out. So when she dropped the check, they were upset that she "didn't ask if they wanted another drink". More weirdness. She was very apologetic to them for the possible miscommunication. It seemed like things were smoothed over. Cindy had noticed that the guy seemed aggressive and the woman would periodically run to the bathroom with tears in her eyes. Lizet also mention something to me before she sat them. Again: this is all before they were sat.

So they're finally sat. At B4. Aggressive guy immediately turns his chair, so they are no longer sitting across from each other, but rather next to each other. All signals point to trouble. I politely ask him if he could turn his chair around, as to not upset the flow of the restaurant and assured him it was for his own safety. He obliges but at this point I'm counting the minutes before the leave.

Gut instinct. There is no way they are going to stay.

These people are either crazy, amidst a break up, or in an abusive relationship. Like clockwork, 60 seconds later the woman is up again, teary eyed to the bathroom. Camacho greets them (I'm watching from the server station), aggressive guy is giving him his side of the story. Blames Cindy. Blames me. And then they leave. I asked Camacho why he didn't grab me to talk to them again...Camacho said it was clear they didn't want to speak with me. Not really sure if I could have done anything differently. I was honestly prepared ask them to leave.

Side note: Didn't appreciate how Camacho handled the situation. Would have preferred if he grabbed me to speak to them again, no excuse. It feels like he sided with them, without knowing the whole story. This goes back my feelings about Camacho when I'm managing: it feels like he doesn't trust me to do my job. I spoke to him after the shift about how we all could have handled it differently. I gave him the whole story. He thought I could have comped their drinks. I thought they were a lost cause.

Specials: Tsbugai 11
Tuna Poke 11
Salmon Kama 2
Sakura Mochi 4


3 Staff members that stood out (why/how):
-Cindy had a medical procedure to remove the warts on her hands yesterday. I know...too much information! Anyway, she called me at 11am and said her hands are not very appetizing to look at (I saw photos) and she tried to get Ruthy or Grace to pick up her shift. Ruthy had school work and said no. Grace on the other hand, never responded to a single text or phone call from Cindy or myself. I went into deep problem solving mode, decided that since we had 3 hosts (Miriam, Lizet training Lou) that Miriam could finally get proper cock tail training AND essentially be Cindy's hands for the night. Two birds. One stone. It ended up working out for the best.

-Taylor trained Eric tonight, which wasn't the best choice (John is primarily training Eric but he's out of town for the rest of the week) and I thought:
1) two SAs on a Friday night are better than one
2) Taylor would take this opportunity to be faster and efficient.

Not the case. Taylor seemed more frazzled in a position of leadership. I had to coach him in how to coach Eric. Definitely a follower, not a leader.

-Eric was fine tonight. Needs to be more thorough in cleaning and resetting tables. On the plus side, he was running circles around Taylor in the speed department.

Any VIP's in? Vivian & Eric, Ransom & David (but they didn't stay)

Comps& Void Detail:
-Guest Changed Mind. Tuna Poke.
-5 Promo Kome Bucks
-Training meals for Cindy, Miriam, Lou, Lizet, Taylor, and Eric
-Void Sake Toro Nigiri. Misring.
-Reopened check for cocktail.
-Void 1 Glass House Red. Misring
-50% Recovery Summertime Roll. Long ticket time.
-DNL Tako Nigiri. They didn't like the eel sauce and it doesn't specify on the menu.
-Void Seaweed Salad. Wasn't made
-Void Kid's Ramen. Misring

R&M needs:

86'd items/ need more: Tsubugai, Tako

Friday AM 2/26/16

Written By:Kayo

LY Lunch Sales:$1790
Projected Sales :$2432
TY Lunch Sales:$2220
+/- :-$121 Pro,+ 24% LY
Lunch Covers:125
Avg PPA:$17.76





Previous Days Labor:20%

Previous Days Comps:3.8%
Controllable Comps:3.25%

Weather: Beautiful lower 60s

Special events?:


Who worked:Lindsey, Sayo, Mandy, Jason, Kelly FR, Taylor SA

Flow of Business, Cuts and Ticket Times: Smooth start but pretty slow start for Fri. Started to pick up around noon and started small wait around 1:00, but only lasted about 20 mins.
Cut Lindsey at 1:20 and went with three until 2pm.



Specials:

3 Staff members that stood out (why/how): Seemed all four servers were handling tables good and not really much communication going on, but in a good way, I guess they were all strong enough to handle their own.
I worked with Lizet for the first time, and I really like her, she has great smile and can say Irasshaimase loud enough, very positive attitude.
Taylor is still very cool and working on his speed, but seems he is trying to do right thing, probably needs to see him working hectic lunch to give him better judgment?!


Any VIP's in? Eye doctor couple, Wine guy ( Fri Take's regular), Freddy (Michi Ramen owner)

Comps& Void Detail: $15 Kome bucks from Spenser's friend.

R&M needs:

86'd items/ need more:

Thursday PM 2/25/16

Written By: Samara


LY Dinner Sales: $5268
Projected Sales : $5316
TY Dinner Sales: $5258
+/- : 0% from LY & -$58 under PS
Dinner Covers: 195
Avg PPA: $26.96

Weather: high 60's and warm, 50's after sundown

Special events?:


Who worked: Sophia, Ruthy, Sayo, Grace, Dusten (CL), Chris (FR), Taylor (SA), Lizet & Kelly (Hosts)

Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6:30, which averaged at 45 minutes to an hour for all table sizes. By 8pm, hosts were quoting up to an hour and fifteen minutes. Lizet is such a strong host; she always keeps her cool, she helps the SA, and her quote times are nearly perfect every time.

Cut Sophia (double) at 9pm. Went off the wait at 9:15, when I cut Kelly and Ruthy. Cut Sayo and Grace at 9:45.

Rolls ended up hitting 30-35 minute ticket times between 8 and 9pm, even with Zero Ban helping out. A1 ordered some small appetizers. By the time Ruthy informed me, their rolls were close to 40 minutes. I spoke to them. First timers. Very disappointed in not only having to wait for a table but also wait so long for their food. I comped their three rolls and asked if they wanted to take them to-go...they said they were going to be late for a movie. I tried to smooth things over and pay for their entire meal. They insisted on paying for what they ate. I offered them Kome bucks, which I thought they took happily but they had passed off the bucks to another customer immediately after leaving. So there's that, if there is a negative Yelp review.

No other customer issues.

Specials: 4 Poke, 2 Hama Kama, 6 Matcha Nama Chocolates, 6 Sakura Mochi

3 Staff members that stood out (why/how): Ruthy needs to brush up on her table talk and being more aware overall of where her tables are. A Sakura Mochi didn't go over very well at one her tables...wasn't their thing. She didn't explain the flavor and texture to them at all. Then the incident with A1, which she should have brought to my attention when the rolls hit 20 minutes, not 40 minutes. She also rang in 6 rolls on one ticket and had a several misrings tonight. I talked to her about it after the shift and it seemed like she didn't want to hear my advice, as she walked away before I was finished. Please add this to her evals for something she can work on.

Lizet: as mention above.

Ran contest for most Matcha Nama Chocolates sold. We had 7 left and they expire tomorrow. Sophia won...I gave her $25 Odd Duck

Any VIP's in? Grace's friends, Rachel & Carlos, Gwen

Comps& Void Detail:
-Void House Red. Misring.
-Void Bottle Pinot Gris. 86'd
-Void Beef Carpaccio. 86'd
-Reopen check for Dusten
-Guest Changed Mind Yoshizo, Toro Taku, Unagi Maki. Long ticket time
-FNF for Grace's friends
-2 Promo Kome Bucks
-Void Topo Chico and Fire Eagle. Misring.

R&M needs:

86'd items/ need more: Pinot Gris, Gyu.

I texted Ben E. Keith on Tuesday for a Wednesday delivery. They never showed. I texted them again tonight and didn't get an answer. Is this normal? We're low on Asahi Draft and hopefully have enough Sapporo to get through the weekend.

Thursday AM 2/25/16

Written By: Kayo

LY Lunch Sales: $1837
Projected Sales : $2041
TY Lunch Sales:$2184
+/- :+$142.4 Proj, +19% LY
Lunch Covers:119
Avg PPA:$18.35


Previous Days Labor:19%

Previous Days Comps: 6.38%
Controllable Comps: 0%

Weather:Sunny upper 60's

Special events?:


Who worked: Lindsey, Sophia, Kate,Johnny, Chris (SA), Taylor (FR）

Flow of Business, Cuts and Ticket Times:　Good flow from the start, by noon we started to have small wait until around 1:20. Cut Sophia 12:50, Cut Lindsey 1:30. No issues.


Specials:

3 Staff members that stood out (why/how):
Everyone worked well together and did good job, I feel Taylor can gain more speed to bus tables.

Any VIP's in?  Harmon/Jennifer, Some regulars which I do not get their names.

Comps& Void Detail:no

R&M needs:

86'd items/ need more:

Wednesday 2/23/16

Written By: Samara

LY Lunch Sales: $1737
Projected Sales : $1728
TY Lunch Sales: $1428
+/- : -18% under LY & -$300 under PS
Lunch Covers: 93
Avg PPA: $15.35


LY Dinner Sales: $4330
Projected Sales : $4780
TY Dinner Sales: $5492
+/- : +27% over LY & +712 over PS
Dinner Covers: 201
Avg PPA: $27.32


Previous Days Labor: 18%

Previous Days Comps: 5.23%
Controllable Comps: 0%!!

Weather: Chilly. End of Winter.

Special events?:


Who worked: LUNCH- Naoto, Mandy, Lindsey, Johnny (CL), Taylor (SA), Kelly (FR), Cindy (H)
DINNER- Naoto, Clair, Sayo, Miho, Sophia (CL), Miriam & Chris (Host), Kaori (SA), Hiroe training Cindy (FR)

Flow of Business, Cuts and Ticket Times: Lunch was very mellow. Never went on a wait. No long ticket times or customer issues. Cut Naoto at 1 and Lindsey at 1:20.

Preface: I scheduled Miho to work tonight because she always works Wednesday nights. I guess she has recently changed her availability? Anyway, another scheduling snafu on my part (I really like learning from my mistakes this week!) but it seemed to be fine with four servers since it was essentially dead until 7:30.

Lots of large parties walk in. 2 6's and a 7 back to back. We were able to seat the 7 in the party room because the 8:00 reso was a no-show. Average wait times were about 35-45 minutes for 2,3,4,and 5 tops. A lot of over quoting on Chris' behalf. The wait was up to an hour for parties of 6 or more. Finally went off the wait at 9:45 when I cut Miriam, Naoto, and Clair. Kept 2 on until close.


Specials: Snow Crab 15
Tsusbugai 9
Tuna Poke 10
Iidako Kara Age 5
Kaki Fry 6

3 Staff members that stood out (why/how): Chris confided in me about some serious family issues at home. I would like to think this is the reason he's getting easily frustrated at the host stand. Lot of overquoting and miscommunication. I had to step in while Miriam was taking drink orders and figure out where to put large parties and fix quote times. And he questioned my motives, which felt strange...I'm trying to steer the ship out of the way of the oncoming iceberg, you know? Starting to think Chris can't really handle the stress of hosting, or at the least more practice running the board.

Miriam checked everyone's IDs while cock tailing, except the group of 7 that ended in the party room. We didn't catch this until they had already been sat. I checked all of their IDs and the entire group was 22 and 23 respectively. One of the guys looked like he was 40, but it just goes to show you can't always tell someone age by appearance. We had a CRUCIAL talk about liability and she guaranteed me that she will card EVERYONE from now on...even if they look 80.

I took $6 out of the bank from Sunday night's cock tail sales. Dusten hadn't put anything aside for Chris and Miriam but I looked it up in the check out spreadsheet to make sure.

Ran a contest for most helpful. Sayo came out on top and I awarded her a Mantis Massage card.

Any VIP's in? Kaila, Rachel & Carlos, Kenny, Krystin, Cindy's sister Mindy, a couple of Clair's friends.

Comps& Void Detail:
-7 Promo Kome Bucks (end of the month frenzy)
-1 Employee Kome Bucks from Cindy
-Void Beef Carp. 86'd
-Void Gyu Nigiri. 86'd
-Void Prosecco and Hot Sake. Misring
-Employee Day off for Krystin
-Void Midnight Sun. Misring.


R&M needs:

86'd items/ need more:

Tuesday PM 2/23/16

Written By: Samara


LY Dinner Sales: $3868
Projected Sales : $4140
TY Dinner Sales: $4760
+/- : +23% over LY & +$620 over PS
Dinner Covers: 173
Avg PPA: $27.51


Weather: High 40's and chilly

Special events?:


Who worked: Lindsey, Kelly, Kate, Mandy, Clair (CL), Hiroe (FR), Miriam & Lizet who is training Lou to host

Flow of Business, Cuts and Ticket Times: So I realized at 6:00 that I didn't schedule a Food Runner for tonight. Thankfully Hiroe thought she was scheduled for FR instead of SA and thankfully we had three hosts because Lou is training. Miriam, Lizet, myself, and the servers all chipped in busing tables. It all worked out for the best, really.

Strange crowd overall. Lots of rude customers and odd interactions. Both resos (a 6 and an 8) ended up being larger groups even after Lizet had doubly confirmed on the phone and in person. When the 8 top magically became a 12, I stepped in to let them know that we could not accommodate any more additions. They said they had one person on the way. I assured them we would seat them at the sushi bar. Well, it ended up being 3 more people and they were rather annoyed (not with our staff but with their friends of course) that they couldn't be seated in the same room and ended up leaving, even though we offered them a table. Also had a 2 top at A4 say they were going to be a 3 top after putting in their full order. Going forward, I'm going to be more adamant when taking reservations: even if it's a 6 top booking the PR, letting them know that 12 is the maximum.

Those regulars that are affiliated with Daniel & Matt's family...the man and woman who come in from time to time, stiffed Lindsey on a tip. They tipped her $2 on $50. Not sure how to handle their general situation but I thought it was worthy of sharing.

No long ticket time or customer issue other than above mentioned. Cut Lindsey at 9, Kelly, Lizet, and Lou at 9:15, and Kate at 9:40.

Specials:
Snow Crab 7
Tsubugai 3
Tuna Poke 8
Kaki Fry 3
Iidako 0

3 Staff members that stood out (why/how): Miriam and Lizet both went above and beyond their duties. Really happy to have both of them on staff.



Any VIP's in? Nathan, Scott & Carolyn

Comps& Void Detail:
-Yelp Softserve
-Birthday Dessert
-Reopened a check for Kelly
-Void 2 Asahi Draft. Misring.
-5 Promo Kome Bucks (holiday and regular)
-Void Ice Green Tea. Misring.
-Training meal for Lizet & Lou


R&M needs: Kayo and Dusten, can you please make sure you are not only entering check outs and P&L, but also remembering to save! The computer went down the moment I got here and it wiped clean the last couple of days of spreadsheet stuff. I did my best to renter as much as possible but I was also left with a large stack of invoices to enter. Trying to catch up! Thanks!

Bank is really low again. I can call in an order with the bank if someone wants to swing by and pick it up during my double tomorrow.

86'd items/ need more: Chicken Kara Age

Tuesday AM 2/23/16 recap

Written By:Kayo

LY Lunch Sales:$1567
Projected Sales :$1855
TY Lunch Sales:$1535
+/- :-$320 proj, -2% LY
Lunch Covers:89
Avg PPA: $17.25





Previous Days Labor:22%

Previous Days Comps:4.81%
Controllable Comps:1.38%

Weather:Cloudy lower 50's

Special events?:


Who worked:Lindsey, Krystin, Grace, Johnny, Cindy Host, John SA, Taylor FR

Flow of Business, Cuts and Ticket Times: Slow start, never really picked up. Cut Lindsey at 12:55. then Krystin at 1:40.

Specials:

3 Staff members that stood out (why/how): Not really one person stands out super with the volume of business we had, but if I name someone, Cindy is always very helpful and has positive attitude. She makes my manager shift easy and smooth.

Any VIP's in? Andre Duke (realtor, investor, he comes in for to-go), Dan William ( our financial adviser)

Comps& Void Detail: Side salad (misring)

R&M needs:

86'd items/ need more: Tri fold paper towels for bathrooms.

Monday 2/22/16 recap

Written By: Dusten

LY Lunch Sales: 1419
Projected Sales :1633
TY Lunch Sales: 2202
+/- : 55% over LY and $569 over PS
Lunch Covers: 119
Avg PPA: 18.5


LY Dinner Sales: 3709
Projected Sales : 4648
TY Dinner Sales: 4366
+/- : 18% up from Ly and 282 under PS
Dinner Covers: 159
Avg PPA: 27.46


Previous Days Labor: 18.72

Previous Days Comps: 6.11
Controllable Comps: 1.24

Weather: muggy to sunny afternoon. cool cloudy night

Special events?: National Margarita Day


Who worked: Lunch: Amanda, Grace, Kate, Johnny CL, Hiroe FR, John SA, Junko H.

Flow of Business, Cuts and Ticket Times: Lunch was steady. picked up around noon as usual. Went on a short wait. Had a couple of small pops, so I didn't cut too early. Mandy was first to go at 1:15 and then Grace at 1:35pm. Johnny says the kitchen lost a kayaku ticket, but we got it out to the table pretty quickly. Smooth sailing otherwise.

Dinner was steady. We were on a slight wait for most of the night, off wait about 9:15pm. No ticket time issues I am aware of.
I put Clair as 2nd cut considering her temporary work limitations. Apparently that wasn't too necessary. Cut Mandy at 8pm. Still on a wait but other servers really made a case to go 4 on much earlier. Cut Clair at 8:45pm. Had other servers take more tables while Ruthy Closed out the party room. They had separate checks and I didn't want to giver her any further distractions. Ruthy was cut at 9:15. Camacho had another party of 8 walk in so I left 2 on until close.

Specials: 2x chocolates, 2x iidako, 3x kaki fry, 7x snow crab, 2x tsubugai, 7x poke

3 Staff members that stood out (why/how): Grace does seem to get flustered on the floor when things pick up, but she did fine today. I failed to mention that she won the Bingo contest I ran last night. She won a gift card to Odd Duck.
-Johnny has a similar issue when things pick up. I know I make faces when I get busy. Maybe we all just have terrible poker-faces.
-I got Eric into the POS. Someone may want to double check. Also I got him into hotschedules as far as I knew how.
-Ran an bingo contest again tonight. Clair took a Contigo gift card home for her efforts.
-Had a girl come and deliver a resume... looking for any work. Just moved to town.

It has come to my attention that servers are having issues with hotschedules, specifically swapping or picking up shifts. Some servers have auto-pickup enabled which may put them first on the list for pick-up while someone else who the shift was intended for, doesn't get the shift. I think it is mainly Stephanie who has the auto-pickup and has gotten shifts intended for others. I noticed today that both Krystin and Kelly were trying to pick up Grace's shift. I knew that Grace and Krystin had an arrangement so I approved her for the shift. I just wonder if those approving the pick-up/swaps are choosing based only on whatever name pops up first or what. If one person intends to pick up a shift in return for some other favor and a third party gets the shift, it kinda screws everyone involved. I did advise them to text each other and hopefully that will curb some of that. May be something to put in pre-shift notes.

Any VIP's in? Lizet and a friend for lunch, Cole from Cheer-ups.

Comps& Void Detail: 2 kome buck cards for lunch. EMP day off for Lizet.
Austin Roll double ring- wasn't made. House Red Glass to 86. Okonomiyaki that was double rang also.

R&M needs:

86'd items/ need more: House Red. Wycliff, Toothpicks, Suzuki

Sunday PM 2/21/16

Written By: Dusten


LY Dinner Sales: 4486
Projected Sales : 4592
TY Dinner Sales: 5040
+/- : 12% over LY and $448 over PS
Dinner Covers: 169
Avg PPA: 29.82

Weather: Muggy. Moist.

Special events?: Nat'l Sticky Bun Day

Who worked: Grace, Krystin, Kate, Sayo, Camacho CL, John SA, Hiroe FR, Miriam and Chirs H

Flow of Business, Cuts and Ticket Times: Started off pretty strong. We were on wait a little before 6pm. Quote times went up to about 45 minutes. Camacho got quintuple sat and handled it well. Servers did well and hung with it. We dtayed on wait until about 8:15pm. I cut Grace at 8:20, Krystin at 8:45, Kate at 9:15 and Sayo at 9:45. No ticket time issues that I know of.

Specials: 4 chololates, 9 iidako, 7 kaki fry, 3 salmon kama (that's all we had), 7 tsubugai, 13 snow crab and 18 tuna poke

3 Staff members that stood out (why/how): Miriam had a hard time with the computer while making drinks. She closed out a check wrong and had to have it reopened. I could feel the panic and stress coming from her so I talked her down a little. Her mistake wasn't the end of the world but should of course be avoided by taking time to do things right the first time.  She had a few misrings for me correct too. She also told me she wasn't officially trained to cocktail and has been just learning as she goes. Her sales weren't super high or anything but she seemed to make good tips. It would be prudent to keep a closer eye on her when we do not have a cocktail server.
-As stated before, Camacho is a beast on the floor. An attentive, personable beast that never signs out of the computer and sometimes doesn't sort his dishes.
-Grace had good sales and seemed to find her groove after lunch. No problems from her. I found doubles helped me develop better server habits in my earlier days. Lunch is usually hectic and that can prepare you for a busy dinner.
-Krystin almost never complains about anything- she just keeps her head down and does her job.


Any VIP's in? Kayo and Take with Moto and... his wife? Emily? I'm terrible at this. Also Yellow was with them- Chris was a little star-struck. Lindsey and Dan came in with Kelly. A few familiar faces and many many new faces.

Comps& Void Detail: Kirin Light- misring, one iced green tea- misring, 2 asahi's- the machine was off- guests ordered different beer. 2 bowls of rice- guest changed mind to kome sets. Owner comp for Take and Kayo, Employee day off. Camacho had a $10 kome card that Miriam gave to him and someone else redeemed a $15 card as well.

R&M needs:

86'd items/ need more: salmon kama, natto,

Sunday AM 2/21/16

Written By: Samara

LY Lunch Sales: $2364
Projected Sales : $2496
TY Lunch Sales: $3135
+/- : +33% over LY & +$639 over PS
Lunch Covers: 168
Avg PPA: $18.66


Previous Days Labor: 15.34%

Previous Days Comps: 4.29%
Controllable Comps: 9.29% (lots of DNL, Guest Changed Mind, Recovery, and FNF. equal across the board)

Weather: High 60's, cloudy

Special events?:


Who worked: Grace, Mandy, Krystin, Stephanie (CL), Chris (Host), Kelly (FR), Taylor (SA)

Flow of Business, Cuts and Ticket Times: Picked up around 11:45 and stayed on a wait up until 2:30. Average wait time was 10-15 minutes for 2 tops and 15-30 minutes for 3+ tops. Cut Grace and Mandy at 2:30. No long ticket times or customer issues. Smooth sailing.

3 Staff members that stood out (why/how):
-Grace still has a hard time getting double sat. She bolted through the server station and nearly lost her balance trying to get to the computer. I asked her slow down so she wouldn't make any mistakes and offered her help. A little reminder goes a long way.

-Chris is improving greatly at the host stand. I have begun to pin point where and what he could work on in general for both hosting and food running: being better at receiving help, remaining cool in stressful situations, and constructive criticism. It's clear that he likes learning as he goes, learning from mistakes, etc. However, he can become defensive when corrected. Its' great that he's more assertive and confident but I would like to see more acceptance of criticisms and the willingness to try something new.

-Kelly was upbeat and so helpful as FR today. She continually ran plates to the sushi bar.


I'm going to mention this in the meeting on Thursday: servers need to refine how they speak to members of the support staff. I occasionally witness servers questioning hosts directly how they do their job and it's usually at the host stand, in front of customers. Today was Grace being snippy with Chris about why B5 had been open for a while. The reason behind this was  there were 3 and 4 tops waiting and the only 2 top insisted on sitting at the sushi bar.

One: it's not the time (in the middle of service)
Two: not their place (bring to manager's attention)

I have overheard why a "2 top is sat at 4 top?" more times than I can count. It's unnecessary negatively, in my opinion. Moreover, I witness this problem a lot with our newer FRs who still need little reminders (spoons for certain dishes for example) instead of being "talked down to". SA can be included in this argument as well.

Any VIP's in? The pilot, Krystin's friends

Comps& Void Detail:
-FNF Krystin's friends
-$20 Kome bucks
-Void Sake sashimi. Misring


R&M needs: How do I go about ordering more long black and long white plates? Toshi said we'll need about 20 white plates and 30 black plates.

Robin bought 2 employee bandannas. She paid in cash.

86'd items/ need more: I placed beverage orders with Serendipity, Pioneer, Austin Beer Works, and Glazer's today.

Saturday 2/20/16

Written By: Samara

LY Lunch Sales: $2745
Projected Sales : $2907
TY Lunch Sales: $2131
+/- : -22% under LY & -$776 under PS
Lunch Covers: 118
Avg PPA: $18.06


LY Dinner Sales: $8302
Projected Sales : $8448
TY Dinner Sales: $7315
+/- : -12% under LY & -$1133 under PS
Dinner Covers: 258
Avg PPA: $28.35


Previous Days Labor: 12.88%

Previous Days Comps: 1.83%
Controllable Comps: 8.21%

Weather: 70's during the day. 60's at night. Muggy.

Special events?:


Who worked: LUNCH- Ruthy, Lindsey, Sophia, Johnny (CL), Lizet (Host), Hiroe (FR), Taylor (SA)
DINNER- Stephanie, Camacho, Sayo, Miho, Dusten (CL), Kelly & Miriam (Hosts), Hiroe (FR), Kaori (SA)

Flow of Business, Cuts and Ticket Times: Lunch was slow. Really slow, especially for a Saturday. There was little no customer issue and ticket times were fine. I cut Ruthy at 1:30pm and stayed 3 on safely until I cut Lindsey at 2:30.

Dinner was the opposite. It was very busy but the flow of everything was excellent. The sushi bar and kitchen were never really slammed. Filled up by 6:30 and immediately went up to a 20-30 minute wait which increased to 45minute-1 hour wait for parties of 2,3, and 4 around 8pm. Additionally had a couple of 5 and 6 tops, who were quotes 1 hour and a half. Quote times were exceptional tonight. Miriam ran the board and Kelly was great at the second go-for host. Around 9, about 8 tables got up at the same time. Got off the wait by 10:15 when I cut Miriam, Stephanie, and Sayo. Cut Camacho at 10:35.

Only two customer issues from dinner. A couple at B4 received an Ebi Fry that was raw in the middle. 100% recovery kitchen error. A replacement was refired immediately. The table was fine with the replacement.

B7 ordered two Kome Chazukes and complained to Stephanie that the last few times they've ordered it, it's been bland. So I talked to the kitchen. One of the orders, the customer had asked for a saltier broth and then insisted the 2nd one was made correctly. So before I could fix the dish, Stephanie rang in a third one for replacement. Comped it under DNL but I made sure to talk to table and let them know that the broth was supposed to be clear, not a dark brown...in case they continue to come back and complain. Chalking this up to their personal preferences.

Specials:Snow Crab 30
Tsusbugai 13
Tuna Poke 12
Iidako 11
Kaki Fry 11
Salmon Kama 2

3 Staff members that stood out (why/how): Miriam and Kelly made a really great hosting team.



Any VIP's in? The pilot, Spencer's Dad & brother, Kate and friends,

Comps& Void Detail:
-Smoking sashimi gift from Toshi to Spencer's family. Comped under manager meal.
-10% FNF for Spencer's family
-$35 Promo Kome bucks
-Guest changed mind. 2 spicy ramen.
-Bought Kate a glass of wine
-Employee Day off for Kate
-Void midnight sun sub soy paper. 86'd (in the sense that we cannot accommodate this request anymore)
-Void Sake Toro Nigiri. Misring
-Void seaweed salad. Wasn't made
-Void Krab Salad. Misring
-Kitchen Error Ebi Fry. Raw in the middle.
-Comp Kome Cahzuke. DNL

R&M needs:

86'd items/ need more: Wycliff, Jules Taylor Chardonnay, House Red, Bride of Fox, Montepulciano

Friday PM 2.19.16

Written By: Elizabeth

LY Dinner Sales: $7220
Projected Sales : $7198
TY Dinner Sales: $7154
+/- : -1% LY and -$44 PS
Dinner Covers: 241
Avg PPA: $29.68
(I projected 244 @$29.50)
(P.S- the March P&L Spreadsheet is on the desktop, when the time comes)

Weather: Warm. Again, like it's been. It felt a lot warmer today though.

Special events?: Umm..Summer in february? Global warming is real!!!!!


Who worked: Johnny, Lindsey, Jason, Sophia, Dusten CL. Kelly FR, Miriam/Lizet Host, Taylor SA

Flow of Business, Cuts and Ticket Times:
Decent start, went on a wait around 6:30 with all 3,4 and 5 tops. Had some twos walk in and get sat immediately, but after that hour it was all 2s, and after 8pm it was a good mix. Crazy how that happens. In any case we stayed on a wait until 10pm. It was a super star crew tonight, everyone was hustling and moving. Sushi bar had rock stars working and Kitchen was well staffed. No issues. No road bumps. Nothing. Nathan. Nada! I'm out!

(Okay, but seriously, it was a really smooth night, quote times got up to an hour and 15 minutes, only had a few no shows, but quote times were very accurate and tables were sat in a timely manner. Great work by all tonight!)

Specials:
Tsubugai 9
Snow Crab: 11


3 Staff members that stood out (why/how):
-Miriam's quote times were spot on tonight! Only ended up over quoting a few tables because there were a few no shows.
-Lizet does great as the second host, she's proactive about calling aloud the parties after they have been paged in order to speed up the seating process, and also about getting chopsticks

Any VIP's in?
Kate I think her name is- she is the girl that use to order those sushi delivery for the State Capitol. She's super sweet and loves this place. She said they've been coming in on Sunday nights lately, which is why I haven't seen her.

Comps& Void Detail:
Some Yelp Soft Serves
Bday dessert
void an endo, misring

R&M needs:

86'd items/ need more:

Friday AM 2/19/16

Written By: Samara

LY Lunch Sales: $2321
Projected Sales : $2516
TY Lunch Sales: $2534
+/- : +9% over LY+$18 over PS! so close!
Lunch Covers: 133
Avg PPA: $19.05

Previous Days Labor: 17.80%

Previous Days Comps: 4.04%
Controllable Comps: 3.85%

Weather: 80's and sunny

Special events?:


Who worked: Kate, Mandy, Sayo, Clair (CL), John (SA), Kelly (FR), Cindy training Lou as host

Flow of Business, Cuts and Ticket Times: Busy Friday lunch. On a wait by 12:30, which stayed that way right up until close. Wait times were never more than 20 minutes. The kitchen did their best at keeping cool, literally and figuratively since the hood vent didn't kick back on until about. I bought the kitchen some Mexican cokes and Josh a beer for hanging in there.

Sushi bar was backed up for the last hour. A table ordered hotate carpaccio but ended up not wanting it due to the long ticket time. A woman at S2 recieved a sashimi lunch with frozen tuna. The sushi bar was too busy to accommodate sending the woman a comped piece of nigiri and the customer had noticed this as well, so I ended up giving her 50% recovery to smooth things over.

I didn't cut anyone today that's how busy it was. Great team work and no real mistakes made by kitchen, sushi, or FOH staff.

Specials:

3 Staff members that stood out (why/how): -Cindy did a great job training Lou on her first day.

-Lou is very sweet and a fast learner. More to come as she continues her training.

-Mandy got bogged down a few times and had a hard time picking up her food from the sushi bar. Not really sure why as the hosts did a great job pacing how tables were sat and we had 4 on all day.

Any VIP's in? Cole from Cheer Up's

Comps& Void Detail:
-50% recovery for frozen tuna in sashimi lunch
-$15 Kome bucks
-Void Hotate Carpaccio
-Couple of ramens rung in for training meal. Daniel says the staff could order ramen so Josh could get practice in for his last training day.

R&M needs: Petrocelli came to fix the hood vent this afternoon. About 30 minutes after fixing it, it shut down again and he came back to look at it right this very moment

86'd items/ need more:

Thursday 2.18.16

Written By: Elizabeth

LY Lunch Sales: $1770
Projected Sales : $1890
TY Lunch Sales: $1922
+/- : +9% LY and +$32 PS
Lunch Covers: 109
Avg PPA: $17.63


LY Dinner Sales: $4614
Projected Sales : $4718
TY Dinner Sales: $5075
+/- : +10% LY and +$357 PS
Dinner Covers: 175
Avg PPA: $29


Previous Days Labor:15.93%

Previous Days Comps: 4.02%
Controllable Comps: 3.35%

Weather: Sunny and warm, as per usual these days.

Special events?:
none...

Who worked:
Lunch: Lindsey, Sophia, Mandy, Johnny CL. Cindy Host, John SA, Taylor FR
Dinner: Sayo, Sophia, Ruthy, Kelly, Dusten CL. John SA, Chris FR, Miriam/Lizet Host

Flow of Business, Cuts and Ticket Times:
Lunch was decent but we never went on a wait. It would ebb and flow and slightly fill up but it was getting pretty empty towards 1pm so I cut down to 2 on. Around 1:15 things picked up slightly, which kept Mandy and Johnny on their toes, but they handled it all with ease and we ended the lunch shift with better than anticipated sales, considering. We did have 2 folks come in right after we closed too. a lot of late comers today.

 At the start of the shift we were only going to be 4 on, due to Sayo having to take her dog to the emergency room for surgery. Around 3pm she called me crying saying Sharpie's abdomen was swollen. She took him to the dr. and they said he needed surgery, his stomach had flipped.But they were sending her to a different vet because they were short staffed and couldn't do it. So she went to another vet on Far west/2222 and they had to do surgery- she called me around 5 and said she could still make it in if that was okay. She came in and worked like a champ! Smiles and all. Great job.

Dinner started much of the same way. Slowly filled then at 7:15 we went on a wait. The wait times were around 20 minutes, nothing crazy and the wait list was only about 5 at a time. We had 2 reso's in the party room that Ruthy did very well with. We stayed busy until close and I didn't make any cuts. Got off the wait at 9:40.

Had a few hiccups: S12 received a burnt gyoza- I didn't see it go out, but they called me over and I got them a new one. Good as gold. B4 spilt miso soup on herself- she felt like Ruthy "didn't care" so I went over and chatted with her- tried to explain that Ruthy simply didn't know what to do. She lectured me about it for a minute, and I assured her that I certainly cared, I got her my card and let them know that if there was anything they needed to let me know. They were happy with that. Ruthy went over later and apologized to them and the girl lectured her for a minute too but in the end, I checked on them later, and they were super happy.

Seems that Spencer and Lee were a little off their game tonight. Had some rolls missing sauces, or missing modifiers. My EWF came out without Jalapenos. Just little things. Nothing big and nothing that led to comps, just an off night.

Seems it was an off night for most people.

3 Staff members that stood out (why/how):
-Johnny and Mandy held down the fort this afternoon during the rush and did a great job without stressing out.
-
Any VIP's in?
Lunch: Tarra and Kelvin, though I didn't have a chance to stop by
Dinner: Kenny and his brother, Rachel and Carlos, Nathan

Comps& Void Detail:
FNF for a piece for Nathan, but really, that's it!
Comp'd the Chazuke to DNL

R&M needs:

86'd items/ need more:

Wednesday PM 2.17.16

Written By:Elizabeth

LY Dinner Sales: $4317
Projected Sales : $4905
TY Dinner Sales: $5164
+/- : +20% LY and +$258 PS
Dinner Covers: 169
Avg PPA: $30.56

For the day we ended with $6634/ +12% LY and -$226 PS. Just something worth noting since our lunch sales were lower than we wanted.

Weather: Mild evening

Special events?: OUTsiders festival started today

Who worked: Sayo, Naoto, Leary, Krystin, Sophia CL. Kelly Hosted/CT, Hiroe FR, Taylor SA

Flow of Business, Cuts and Ticket Times:
Slow to start, but finally went on a wait at 7:15ish. I manned the host stand while Kelly cocktailed for the duration of the wait (and my quote times were spot on!)Everyone was ordering drinks tonight. The wait was a steady 30-40 minutes. No one waited longer than 40 minutes tonight. Had some walk aways and one no show, but other than that it was solid. Got off the wait around 9pm. Cut Naoto at that time, and then went 2 on around 9:30. No one else came in after that.

We didn't experience any long ticket times tonight, which was great to see. No guest complaints or issues in general. Smooth

Specials:
Tuna Poke 7

3 Staff members that stood out (why/how):
-Kelly did a great job cocktailing tonight.
-Everyone had a really good pace on them tonight and I didn't see any issues or have to do any comps, so I would say everyone shined tonight.
-Taylor has his good days and bad days. Seemed he was a little sluggish tonight.
Any VIP's in?
Scott (Partner of ELM Group)
David and Ransom with a friend of theirs  (a Judge)

Comps& Void Detail:
Promo Kome Bucks, Makani

R&M needs:

86'd items/ need more:

Wednesday AM 2/17/16

Written By: Samara

LY Lunch Sales: $1580
Projected Sales : $1955
TY Lunch Sales: $1470
+/- : -7% under LY & -$485 under PS
Lunch Covers: 86
Avg PPA: $17.09


Previous Days Labor: 25.24%

Previous Days Comps: 5.21%
Controllable Comps: 7.85%

Weather: 74 and sunny

Special events?:


Who worked: Naoto, Kate, Lindsey, Johnny (CL), Cindy (host), Taylor (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Slow lunch. Restaurant was full for about 30 minutes around 12:30-1. Cut Naoto at 1 and went two on, per Johnny's request, at 1:20. No long ticket times or customer issue other than a regular not liking his midnight sun. The ration of the roll seemed off and the tempura batter wasn't consistent either. Comped 100% to kitchen error.


3 Staff members that stood out (why/how): No standouts. Great team work all around.

Any VIP's in? Vivian w/o Eric

Comps& Void Detail:
-FNF for Johnny's friend
-Midnight sun kitchen error comp

R&M needs:

86'd items/ need more:

Tuesday PM 2/16/16

Written By: Samara


LY Dinner Sales: $4257
Projected Sales : $4360.50
TY Dinner Sales: $3907
+/- : -9 from LY & -$453.50 off of PS
Dinner Covers: 152
Avg PPA: $25.70


Weather: 60's and cool

Special events?:


Who worked: Lindsey, Grace, Kate, Kelly, Clair (CL), John (SA), Hiroe (FR), Cindy & Lizet (Host)

Flow of Business, Cuts and Ticket Times: Slow for a Tuesday but to expected after a long holiday weekend. Several large party walk ins were easy to accommodate. Was full and on a wait briefly from about 7-8.

Had a very unpleasant interaction with an older woman at the host stand. Lizet and Cindy were away for a moment, so I was greeting guests. This woman with her two adult children said they were a party of 4 and the 4th person had just left her house and was on the way from Lakeway. We had 2 tables left. I politely informed them of our seating policy, said I could seat them the moment their last person arrive, and offered them a drink menu. This information sent the woman into a fit. Her son tried to calm her down and said they would happily wait. Then she wanted to order drinks from the sushi bar. The woman proceeded to get in my face and said "well we're a party of three now" and insisted on being seated. I tried once again, to explain the reasoning and fairness behind out seating policy but this woman was beyond unreasonable. They were promptly and the 4th member of their party showed up an hour late. If we has been any busier, I would have handled the situation differently but I was not going to waste any more of my energy on this.

Two women at A1 broke their champagne flute and ended up getting glass in their alone together roll. Totally their mistake/accident but had to comp 100% recovery and remake the roll.

Cut Lindsey, Grace, and Cindy at 8:45. Cut Kate at 9:30, and Kelly at 9:50. No long ticket times or particular customer issues to note.

Cindy labeled all of the lids for UberEats. Lizet brought stools in so Clair didn't have to any heavy lifting.

Specials: Snow Crab 12
Tsubugai 4
Poke 6
Kaki Fry 4
Iidako 3

3 Staff members that stood out (why/how): No standouts.

Any VIP's in? George Washington, who asked me out on a date on his way out. I graciously declined. He seemed disappointed.

Comps& Void Detail:
-100% recovery for glass in an alone together  roll
-$30 Promo Kome bucks
-$10 Kome bucks from Cindy

R&M needs: Drano for the restroom sink. Can someone please confirm that they will pick it up tomorrow AM?

86'd items/ need more:

Tuesday AM 2.16.16

Written By: Elizabeth

LY Lunch Sales: $1491
Projected Sales : $1716
TY Lunch Sales: $1782
+/- : +20% LY and +$66PS
Lunch Covers: 89
Avg PPA: $20.02

Previous Days Labor: 17.87%

Previous Days Comps: 5.54%
Controllable Comps: 3.07%

Weather: Sunny and beautiful high of 82

Special events?: day before OUTsiders festival begins

Who worked: Mandy, Lindsey, Krystin, Johnny CL. Cindy Host, chris FR, Taylor SA.

Flow of Business, Cuts and Ticket Times:
I'm going to be honest. Shifts have been increasingly stressful to not only me but to the service staff.
At lunch, it's the kitchen that  has a 30 minute time, and at dinner it's the sushi bar that hits 30 minutes for rolls. The servers get stressed because the tables take it out on them. I'm not sure if BOH and sushi bar know this, but when food takes a long time, 9 times out of 10, the table blames the server for being incompetent and thus reflects it in their tip. Last night was a perfect example. Lots of tables were ordering rolls, and lots of Krystin's tables were ordering rolls. Despite the fact that she communicated that to her tables, when a tables rolls are taking 30 minutes and they have nothing to do but stare off into the distance, they blame the server, and Krystin's tips were 10% last night. That barely covers tipshare. I mentioned in the notes on Sunday that Lindsey had several errors with her ramens and long tickets at lunch. Today was no exception. We had some issues with the main kitchen printer, but in the end, we still were seeing 30 minute tickets. Krystin had a 15 minute gyoza because a few pieces were burnt. And a 35 minute Bento because sushi bar didn't have a ticket for it.
It's taking a toll and It needs to stop.

It's taking a toll on me, as a manager as well, because I, too, have to speak with the table and apologize and find some excuse as to why this is happening. Its a lot of negative energy to take. And it's become far too regular. I know Samara can probably add some insight to this as well. The staff turns to me for answers and I don't have any. I don't know how the kitchen can "miss" a ticket (not speaking specifically of today, this sort of thing happens several times throughout the week)

There is only so much I can do. But I can guarantee you, that if this continues, we are going to start losing service staff.

That being said, most of lunch was slow on the floor. We never went on a wait and the FOH staff worked together.

3 Staff members that stood out (why/how):
-Mandy stayed upbeat and happy through the difficulties, as did Johnny.
-Krystin snapped at the kitchen when she went to go run a gyoza for her table only to find that some pieces were burnt. Joe asked her what was wrong and she snapped that it shouldn't take 15 minutes for a gyoza. Daniel came and got me and asked if everything was okay because Krystin snapped. I pulled Krystin aside and talked to her about talking to a manager about issues. She said she didn't go back there specifically for that, but rather to check on it and it was Joe's comment that prompted her to speak out. I told her next time to stay silent and vent to me if there is an issue. Though I can understand her concern.

Any VIP's in?
Shawn Cirkiel & Harlan Scott of Parkside Projects
Usual Sushi bar guy that walks right past you and sits himself
Jason with Glazers with a wine rep


Comps& Void Detail:
50% kit error for the Shime Saba for A2 that took about 30 minutes
FNF for 2 pieces Sake Toro for Shawn and Harlan

R&M needs:

86'd items/ need more:

Monday PM 2.15.16

Written By:Elizabeth

LY Dinner Sales: $4527
Projected Sales : $4844
TY Dinner Sales: $5584
+/- : +23% LY and a surprising $740 over pS
Dinner Covers: 186
Avg PPA: $30.02

Weather: Mild in the low 60s, high 50s after sunset

Special events?:none, yet.


Who worked: Krystin, Mandy, Ruthy, Clair, Camacho CL. Chris & Miriam host, Hiroe FR, Kaori SA

Flow of Business, Cuts and Ticket Times:
I thought we were going to be a lot busier for happy hour but, alas, we were not.
We did, however, go on a wait and were steady busy until about 8:45 when it slowed down. I cut Miriam at that time, along with Krystin. Cut Mandy at 9, and went 2 on at 9:15 as the restaurant started to clear out. It was smooth for the most part. Chris wanted to run the board tonight because he really wants to ace it (uh oh, this is the 3rd time today I've said the "A" word...) But at the very beginning when we went on the wait around 6:30 he was quoting 20-30 minutes and groups were only having to wait 5-10 minutes. I told him he was way over quoting, and to take it down to 15-25 at least. He's still going to take some coaching on speed and accuracy, he said he was accidentally deleting names on the waitlist too, but was cognizant of who they were and where...I tried not to harp on him too much but kept a watchful eye.

Just an observation: It seems on weekdays, like tonight, ni-ban and san-ban get the bulk of the business, and many times when I observe the sushi bar, Ichiban is passing things over to Zero-ban and has no tickets in front of them. Wouldn't it be beneficial to maybe put 3 people on rolls or maybe have that extra person at zero-ban have the ability to help out with rolls when they get backed up. I was hitting 30 minutes on rolls tonight (Spencer and Lee) and I feel like that could have been avoided had Toshi taken the reigns and done solely ichiban at those times, while Jay could have helped with rolls. Not trying to step on toes, this is simply an observation and a way in which, I feel, we would work more efficiently behind the sushi bar to get rolls out faster.

Even after it slowed down, after 9pm with few tables in the restaurant I had a 30 minute roll ticket time. The ticket was rung in at 9:19, with only a handful of tables in the restaurant. Still there were lots of rolls tickets on the line, but at this point, can't zero-ban help roll instead of breaking down, or ichiban? Just curious. Ticket rung in at 9:32 came out at 9:54. 25 minutes.


Specials:
Tuna Poke: 9

3 Staff members that stood out (why/how):
-Clair is concerned with her Closing sidework duties tomorrow night- Samara, I told her she could swap some of the closing duties with another cut and do their duties. She can still sweep, and mop and do the softserve, she's just really hesitant about putting up chairs and she definitely can't bring the stools in at the end of the night- maybe the closing host can do that, and maybe you can help with putting the chairs up if 4th cut isn't around still? I told her we can figure something out as far as swapping. She's been so stressed about closing after her surgery, even before her surgery she talked to me about it and I told her not to worry that we would figure it out. She just doesn't want anyone to think she's calling the shots and "whimping" out.
-Miriam is still getting over her respiratory infection, so she was a little hoarse, but did well otherwise.
-Krystin, for being on her second double in a row (on busy days) stayed upbeat and positive, even despite some bad tippers.

Any VIP's in?
Rachael & Carlos
Lauren (hair)
Owners of Cheer up Charlies
Shane and Monica from across the street. I didn't know they were engaged. She's super sweet. And now I know her name!
Family who's name I don't know. The dad is much older, and the mom is Asian and they have two young kids, probably in elementary school.
Old John in with a friend from DC

Comps& Void Detail:
voided a few things for camacho, he was doing omakase with s1-4 and decided against a few things
Voided a negi-hama- ticket was around 25 minutes when the dad just couldn't wait anymore and had to leave with his 2 small children.
SIN discount to Cheer Ups, Contigo Catering
Makani
Promo Kome Bucks (Holiday and regular-got it from Camacho)

R&M needs:
Soy Sauce dishes came in, but not the quantity that I think I ordered. I ordered 4 dozen, but only one box arrived. I emailed Ed Don, But at least we have some now.

86'd items/ need more:

Monday 2/15/16 AM

Written By: Dusten

LY Lunch Sales: 3000
Projected Sales : 3077
TY Lunch Sales: 2803
+/- : -7% from LY and -$274
Lunch Covers: 155
Avg PPA:  18.08

Previous Days Labor:  19%

Previous Days Comps: 4%
Controllable Comps: 7.19%

Weather: Sunny and warm

Special events?: President's Day Sales


Who worked: Krystin, Kate, Grace, Jonny CL, Junko H, Hiroe FR and Taylor SA

Flow of Business, Cuts and Ticket Times: Steady lunch. Went on a wait about 11:45am. We had people walking in right up until 1:59pm. I didn't hear anything about inordinate ticket times. I didn't make cuts intil the lat 15 minutes of service as everyone seemed pretty busy.

Specials:

3 Staff members that stood out (why/how): Taylor seems to be improviong. He still needs a lot of work and coaching for sure, but some progress is worth noting. I would have him work on his situation awareness and prioritization of duties.
-I meant to mention this in last nights blog, but Kelly needs to work of her frantic nervous energy. I am sure it will quiet down with more experience, but I had to stop her from amost a full run last night to take care of something that didn't need anything like that. No one should run here, almost ever.
-All in all everyone did well. No major mistakes. All communicating and helping each other.  

Any VIP's in? Scott Poe, Midori's family, Take and Kenta with some of Kenta's soccer friends. The perpetually pregnant and somewhat high maintenance regulars with the baby (the ponzu, thai chili and lemon people)

Comps& Void Detail: voided Kanpyo maki- meant Earth Wind and Fire, voided 3x unagi- meant uni.

R&M needs:

86'd items/ need more: chasu for ramen

Sunday 2/14/16 PM

Written By: Dusten


LY Dinner Sales: 5248
Projected Sales : 7663
TY Dinner Sales: 5744
+/- : 9% over LY and short -$1846 from PS
Dinner Covers: 176
Avg PPA: 31.89


Weather: Spring in the Winter

Special events?: Valentine's Day


Who worked: Grace, Sayo, Krystin, Clair, Camacho CL, Kelly and Chris H, Hiroe FR and John SA.

Flow of Business, Cuts and Ticket Times: started off busy as expected. We were ready. Servers could have taken it a bit easier on the sushi bar- I feel like everyone ordered rolls and everyone sent their orders at the same time. Even after our peak, rolls were taking 40 minutes. I tried to advise in the moment that rolls not necessarily be sent all at once, but that's maybe a pre-shift conversation. Things were very smooth otherwise. We were full and on a hefty wait by 6 pm. Lasted until about 8:20 then significant drop off. I cut Krystin then. I cut Cindy at 8:30, Grace at 8:45, Sayo at 9:15 and then Clair at 9:30. I'd hoped for a second pop that didn't really come. The phone rang incessantly until at least 9pm. Everyone wanted to know about the wait, but most didn't seem to want to deal with it. We even tried slightly under quoting phone calls when things died down but it didn't seem to help much. No big tables tonight- mainly 2's. We had maybe 3 5-tops.

Specials: 9 tuna poke, 22 snow crab nigiri, 3 tsubugai, 5 kaki fry and 4 iadako

3 Staff members that stood out (why/how): Krystin was very helpful on the floor and bringing up dishes from the back. Her sushi rarely sat at the counter for any amount of time.
-John is on his game for sure. He is quick and attentive.
-Chris ran the ipad mostly solo. Kelly was there for back up and grabbing menus and chopsticks. Chris seemed pretty excited about having the training wheels totally off.
-I'd like to point out that lately we have had some pretty good yelp reviews lately. I'd like to think that everyone is doing a great job, and we are handling our missteps in the most professional way... At least in the public eye. Anyways, I hope that continues. Look at me, getting sappy for Valentine's Day.

Any VIP's in? Victor and his girlfriend. A couple that I'm told comes in frequently for Asahi Tuesdays. Not too many familiar faces beyond that.

Comps& Void Detail: 2 kome buck cards- one from the gift card promo. voided a buta kimchi- 86'd kimchi.

R&M needs:

86'd items/ need more: Both kama, kimchi, diet coke, lg kanbara bottle, toro, soba salad, fire eagle.

Sunday AM 2.14.16

Written By: Elizabeth

LY Lunch Sales: $2624
Projected Sales : $3350
TY Lunch Sales: $3474
+/- : +32% LY and +$124 PS
Lunch Covers: 194
Avg PPA: $17.91

Previous Days Labor: 13%

Previous Days Comps: 4%
Controllable Comps: pretty much 0... point 48% from a $2.50 recovery. That was the only Ctrl Comp yesterday!

Weather: Overcast with bits of sun. mid 60s

Special events?: They say it's Valentines day. But my cold dead heart doesn't understand that.

Who worked: Mandy, Stephanie, Lindsey, Krystin CL. Chris/Cindy hosted, Kelly FR, John SA

Flow of Business, Cuts and Ticket Times:
The first hour was slow, as it always is. But once noon struck, like clock work, we filled up withing 20 minutes and went on a wait. Another day of large parties walked in in addition to the 6 top reso: 12 top, multiple 5 tops, and two 6 tops. All within 20 minutes of one another. The kitchen seemed to be surprised by the business and didn't seem at all prepared- items were going out piece mealed and then the plastic incidents occurred.

A4 found a small piece of plastic in his Tonkotsu Ramen. I went over and talked to him, he was nice about it. I comp'd it and gave him $10 Kome Bucks. I went back to the kitchen and told Hector, and looked over his quart containers. I immediately noticed that the container the tonkotsu base was in was chipped nearly all the way around the lid, knowing that is where it came from. Hector said he would change out containers.
Lo, shortly thereafter, A6 found another larger piece of plastic in their Tonkotsu Ramen. I apologized again, told them we pin pointed where it came from and have discarded the offending container. They were nice and she was nearly done with her ramen, but both tables were Lindsey's and really started to sour her mood. I went back to the kitchen and told them to discard the base altogether because there are obviously pieces in it they can't see. And I asked they get a new container.

This shouldn't be rocket science. If a container is chipped, cracked or otherwise not in perfect condition, it runs the risk of putting foriegn objects in people's food, and that's not okay.

Furthermore, I was talking to Lindsey after her shift and she apologized for getting so upset but she said that in the last 2 weeks she has encountered more mistakes from the kitchen (lunch mostly, and ramens all the time) than she has in the last 2 years. I would really like to see more focus and productivity from the kitchen. Today, and honestly, most Sundays recently, I feel as though the rush comes as a surprise to them. As if they are not set up and prepared for the business. I don't know why, but things need to change.


3 Staff members that stood out (why/how):
-Krystin rang over $1k for lunch!! That's insane. And she handled it very well.

Any VIP's in?
The hippy couple that has 4 kids. They came in for their final dinner.They're moving to VA (outside DC) where her husband has been commuting.
Frank & Sophia


Comps& Void Detail:
Two Kitchen Error Tonkotsu's
1 DNL for a crunchy dynamite.

R&M needs:
There was a TON of water on the floor near dish pit today. Not sure if there is an issue with the drain or what. But just a ton of water all over dish and the service station by the end of the shift.

86'd items/ need more:
Diet Coke

Saturday PM 2.13.16 Suppliment

In addition, I forgot to add these notes to the Saturday Night notes:

• At 6pm Buzztable went offline and stayed offline for a while. I tried restarting the iPad but then when I reopened the app it was white. I tried calling Tech support but it kept hanging up on me. Finally I was able to leave my number for them to call me back. about 15 minutes later (we were taking names with pen and paper) it came back up. Another 15 minutes after that I got a call back from Tech Support. They said due to the holiday the app was crashing everywhere- their servers weren't prepared for the busiest night of the year!!?? I was pretty peeved about it, but it wasn't the tech guy's fault so I didn't take it out on him. However I will be contacting them regarding that. How does an app for restaurants not prepare for Valentines day weekend?? Dumb
• Right at open we didn't have any rice because Patricia used all of it for onigiri (from what I was told) so it was really hectic having a packed house, with numerous Kome Sets coming and and no rice. Daniel scurried to microwave some and by 5:45 we were up and running. But considering the business we encountered in the first 15 minutes of service, it would have been nice to be a little more prepared. 
• Note about scheduling: On these busy holiday weekends, we need everyone here by open. This includes support staff. I had quite a hard time running food and seating tables and helping servers because we didn't have a food runner or SA until 30 minutes in. Please be sure we are scheduling accordingly for these busy holidays. 

Saturday PM 2.13.16

Written By: Elizabeth- A.K.A Record Breaker. Leading the Kome team to Victory tonight!

LY Dinner Sales: $7663 (LY was Valentines Day)
Projected Sales : $7540
TY Dinner Sales: $8526 < That's a recording breaking shift y'all! Highest dinner sales we've done to date has only been $8302 and that was on Feb 21st (next weekend).
+/- : +11% LY and +$2030 PS (wasn't expecting that!)
Dinner Covers: 300 < I also believe this is a record breaking # of Covers.
Avg PPA: $29.81

Weather: Warm during the day, pleasant and cool at night. 60s. High 50s

Special events?: Might as well have been Valentines day.

Who worked: Grace, Sayo, Camacho, Miho, Dusten CL. Cindy CT, chris/Lizet host (Lizet until 8) and Kaori FR and John SA

Flow of Business, Cuts and Ticket Times:
Went on a wait at 5:08. Yes, you read that right. Five. O. Eight. I did my usual "line up" when we first opened the doors because we had a line out the door, but it didn't stop. And after the first 3 tables were sat we had consecutive large parties walk in. Three 6 tops, an 8 top, a 5 top and the party of 12 in the PR. Turns out, The party room was a 28 top in disguise. They occupied the party room  (12), B1 (3), B2/3 (8), S1-5 (5). Add that up, what do you get? Yup. 28.
So there was that.
We immediately went on an hour-1:15 wait. And people waited. The wait didn't let up until 10:35pm when we sat the last party on the waitlist. Had 2 more groups walk in after that and that was it.

During the beginning of the craziness, the kitchen was getting slammed with mostly fry tickets, but they had a full line of tickets by 5:15. So I jumped back there for a little while and help expo the tickets down. Everything went smoothly,except I missed one Takoyaki for A5. We got it out in time, but I did overlook it by accident. After that, I didn't have to hop back there for anything because they were in a good rhythm. I'm sure the sushi bar got hit hard too.

After the initial push, things started to settle in around 6 or so as we continued on the wait. The entire night we never took apart B2/3. It got sat with another 9 top followed by another 9 top. Had a few other 6's walk in, but then mostly 2's throughout the rest of the night. The 7pm reso had to wait about 10 minutes after their reso time, but they were really understanding as I told them that I already gave the current party the "You don't have to go home, but you can't stay here" line. They all laughed, and were perfectly fine waiting. After their meal, on their way out, the one guy said to me, "Well, we're not going home but we're not staying here!" They were fun

The 9pm 10 top was a regular's bday. I don't know her name but I know her face. She had 2 friends show up early and they decorated to surprise her. It was really cute actually. They had a great time.
Camacho was middle b's and handled all of the large parties like a champ. The last 9 top wanted Omakase, and he really gave them the royal treatment. Excellent service on his part.

I cut Grace at 10:45, and didn't cut anyone else after that because it was pretty much pointless.
I bought everyone a drink at the end of the night.

I bought everyone a drink at the end of the night since we broke a record.

On a side note: I ordered the grilled salmon for dinner. When I started eating it I noticed there were some bones in it still. I pulled one out and was trying to be careful about the rest of it, because I did once choke on a bone in a salmon here (I literally fished it out of my throat with my fingers last time). Nonetheless, at the end of the night, Hector asked me if the salmon was okay and I told him that there were a few bones. He said he saw them and mentioned that to Daniel, but Daniel said that we're aware that there could be bones. Though I wasn't. Just want some clarification is all.

3 Staff members that stood out (why/how):
-Chris did a great job really taking ownership of the host stand after Lizet left. He feels like he hasn;t been able to really perfect the host stand because of his food running shifts and being split between the two. I totally get it. both positions are intense and being cross trained right away can be overwhelming. But he was very efficient in paging guests and minimizing the time in between set up and seat.
-Cindy did a great job cocktailing and holding it down. She rang over $700 in sales! I think that's a new record. She rocked it.
-John, our little sprouting SA, was ALL OVER IT! Efficient and helpful. So proud of how he's grown.

Any VIP's in?
MaryEllen, Ben and their adorable kids Madeline & Andrew. I love those guys. Andrew turns 6 in August and wants Unagi as his birthday cake!!

Comps& Void Detail:
Some bday desserts tonight
Voided a midnight- guest changed mind
voided a sushi spec 2- misring.
Comp'd Natto Maki- guest changed mind. Even when Dusten pointed to it on their card right in front of them.

R&M needs:
There is a box here from the same company that makes the nigiri machine.

86'd items/ need more:
We need more To Go Boxes and Straws.
Daniel has already text matt to go pick them up tomorrow from Rest Depot

Saturday AM 2/13/16

Written By: Samara

LY Lunch Sales: $3890
Projected Sales : $3913
TY Lunch Sales: $2857
+/- : -27% under LY & -$1056 under PS
Lunch Covers: 166
Avg PPA: $17.21


Previous Days Labor: 14%

Previous Days Comps: 4%
Controllable Comps: 8.40%

Weather: 70's and sunny

Special events?: V-Day weekend continues...


Who worked: Krystin, Lindsey, Sophia, Johnny (CL), Lizet (H), Hiroe (FR), John (SA)

Flow of Business, Cuts and Ticket Times: Steady Saturday lunch. Nothing too crazy. Really great pace all day, which allowed every facet of the restaurant to run like a well oiled machine. Had one 30 minute gyoza but that's really because it's Josh's first day in the kitchen and he's training up.
Cut Krystin at 2:15 and Lindsey at 2:30.

I picked up the phone 3 times today with people wanting to make reservations in the PR tonight. We're booked solid. So be prepared for a possible 6,8,and 9 top walk in early on.

Specials:

3 Staff members that stood out (why/how): No standouts.

Any VIP's in? Weekend lunch trifecta: Vivian & Eric, The Pilot, the couple that usually sits at the sushi bar with their toddler

Comps& Void Detail:
-$15 Promo Kome Bucks
-50% recovery on a 30 minute gyoza
-2 Yelp Soft Serves

R&M needs: I labeled the FOH broom and dust pan. Please make sure it stays in the FOH.

Thinking we'll need slightly bigger trash bins for the restrooms. The ones we have now fill up very quickly since we installed the hand towel dispensers.

86'd items/ need more: To-Go Clamshells

Friday PM 2/12/16

Written By: Samara


LY Dinner Sales: $7453
Projected Sales : $7540
TY Dinner Sales: $6738
+/- : -10% off from LY & -$802 off from PS
Dinner Covers: 226
Avg PPA: $29.81


Weather: 60's and lovely

Special events?: Valentine's Day weekend


Who worked: Camacho, Johnny, Sophia, Mandy, Dusten (CL), Cindy (cocktail), Taylor (SA), Chris (FR), Lizet & Kelly (Hosts)

Flow of Business, Cuts and Ticket Times: Average busy Friday. On a wait by 6pm but parties were being seated after a 15-20 minutes. Got up to an hour and fifteen minutes by 8pm. Mostly 2-tops since it's V-Day weekend.

A woman on the wait list got very uppity with Lizet after being no-showed. Lizet has told her earlier how I wait list worked, texts, and such. The woman complained she hadn't been informed about our texting policy but then I took a good look at her...she's a regular. At least a once a month regular since I started working here. Her name is Lauren (not messy haired girl) and I'm going to chalk this up to her having a bad day and taking it out on others. We seated her less than 5 minutes later. Some people.

Stayed on a wait until 10:20 when I cut Kelly, Camacho, Johnny, and Sophia. A couple tables came in up until close but Mandy and Dusten were able to handle it.

Specials:
Snow Crab 15
Poke 13
Salmon Kama 5
Kaki Fry 7
Iidako 6

3 Staff members that stood out (why/how): Beverage Bingo tonight. Hard contest but great for busier weekend nights. Dusten came out on top. Gave him a $50 gift card.

Jason Camacho had an attitude with me at the beginning of the shift but then was friendly the rest of the night. Not sure what's up with him...this is now the third time I've had to tell him to wear an apron. Also, he walked away in the middle of my pre shift (?!), leaving myself and the other servers stunned. We all just stood there waiting for him to return and then he ignored any requests I made to hash it out. Has he always been this bipolar?

Chris is getting better at food running. Still needs prompts to remember spoons for certain dishes and explaining dishes like Ten Zaru to customers.

Any VIP's in? Kenny, Kumi

Comps& Void Detail:
-2 Salmon Nigiri. Misring.
-Tuna Sashimi. Misring
-Void Glass of Sauv Blanc.
-$10 Kome bucks from Cindy
-2 Yelp Soft Serve
-FNF for Dusten's friends

R&M needs: I'm labeling the dust pans tomorrow morning for FOH and BOH, so there is no longer confusion.

86'd items/ need more: Milk. Probably need more soft serve made in the AM as well.

Friday AM 2.12.16

Written By: Elizabeth

LY Lunch Sales: $1752
Projected Sales : $2622
TY Lunch Sales: $2853
+/- : +63% LY and +$231 PS
Lunch Covers: 144
Avg PPA: $19.81
Lots of drinkers this afternoon.
Previous Days Labor: 21%

Previous Days Comps: 5%
Controllable Comps: 1.22%

Weather: Sunny and warm. low 80s high 70s

Special events?: Muggles are going into a 3 day weekend. and Valentines day weekend.

Who worked: Camacho CL. Lindsey, Kate, Grace. Cindy Host, Kelly FR, John SA

Flow of Business, Cuts and Ticket Times:
Started pretty steady and got busier around 12:30. We stayed on a steady wait through 1:15 but still had a steady stream of people coming in. It was  a little odd because we had about 6 tables all get up at once so it was hard to stagger that for the servers. Following the 6 tables, not even 5 minutes later, another 3 tables got up. I feel like Kate has one pace, and it's pretty slow. Grace and Lindsey seemed to keep things together for the most part, and Camacho is still getting into the groove of things. He had a party sit in the PR at 12:15 and order a ton of rolls, and they stayed until nearly close.

The afternoon got off to a little bit of a hairy start because a pen exploded in the tin can we keep the china markers in, and it got all over some of the menus, staining them and it got all over a guests hands too. Nothing terrible, just irritating. Cindy was trying to get everything cleaned up and that's when the rush happened. I think all of us ended up with ink on ourselves at one point,

We did have some long ticket times for rolls but everyone I talked to was understanding. Had a lady surprised that there were Brussel sprouts in the sweet and sour meatballs. thought she was upset but she was just surprised.

Early on, A3 ordered an Endo in NY and a salmon and tekka maki. I dropped it at her table and she looked confused. She said she didn't order the endo and that she thought the tekka and salmon was "fish over the rice". She kept the maki's but I brought the endo back to the sushi bar. Lindsey showed her her card (and verified it with her) and she had marked Endo but MEANT the Midnight sun. Lindsey tried to verify but this was just one of those times that the guest was so confused it didn't make a difference.

3 Staff members that stood out (why/how):
-I believe I mentioned performance above.

Any VIP's in?
Ish and his 2 friends...they are campers, I'll tell you what

Comps& Void Detail:
guest changed mind for the endo
voided 2 madai for camacho

R&M needs:
taken care of in manager meeting

86'd items/ need more:

Thursday 2/11/16

Written By: Samara

LY Lunch Sales: $2260
Projected Sales : $2304
TY Lunch Sales: $1370
+/- : -39% under LY & -$934 under PS (yuck)
Lunch Covers: 78
Avg PPA: $17.56


LY Dinner Sales: $4178
Projected Sales : $5490
TY Dinner Sales: $4727
+/- : +13% over LY & -$763 off from PS
Dinner Covers: 154
Avg PPA: $30.69


Previous Days Labor: 16%

Previous Days Comps: 5%
Controllable Comps: 0%!

Weather: 80's during the day. Goodbye Winter! 60's at night.

Special events?:


Who worked: LUNCH- Lindsey, Sophia, Kelly, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER-Lindsey, Mandy, Kate, Sayo, Sophia (CL), Chris (FR), John (SA), Lizet & Miriam (H)

Flow of Business, Cuts and Ticket Times: Slow lunch overall. Small pop at 1pm but never full or on a wait. Cut Sophia at 1 and Kelly at 1:40. Ticket times were fine. Johnny was stiffed on a tip by a woman who left him a note stating that he could be better at his timing. Not really sure what that means. Again, it was slow enough where everyone executed the shift with ease. Let Johnny keep the tip out on the one table.

Slow start to dinner as well. Didn't pick up until about 7 when we filled up and were on a fluctuating wait. Started at 20-30 minutes and then quickly approached 45 minutes-1 hour by 8pm. Lizet's times were spot on. She only misquoted one 4-top and by that time we had 3 tables dining in close to 2 hours.

Overheard Mandy say the Hot Sake machine was dispensing slowly. I jumped into action to swap it out and low and behold: still plenty of Sake in the box! I GOT DRENCHED. The servers all quickly helped me clean up the mess but boy did I feel like an idiot. I should have picked up the box before unscrewing the valve. My fault. Completely. I get to wear my mistake for the rest of the night. I am sticky.

Sophia read back the order for S3/4. They ordered yakitori and yaki-onigiri. Turns out they didn't mean to order the yak-onigiri...possibly thinking it was the same thing a yakitori? The same table ordered Ten Zaru and were explained how to eat it but they couldn't quite grasp the concept. The guy put all of the soba noodles in the dipping sauce bowl at once. It was painful to watch. I could tell from looking at them that they needed a guiding hand from their server. Anyway, putting all of this information together, I can see where the miscommunication was. I comped the yak-onigiri under server error.

Another night of teamwork. Cut Miriam at 9, Lindsey and Mandy at 9:15 and Kate at 9:30.

Specials: Snow Crab 13
Tuna Poke 7
Kaki Fry 8
Iidako Kara Age 4
Salmon Kama 1

3 Staff members that stood out (why/how): Miriam called me at 4:00 to let me know she might not be able to make her shift at 4:15 as she was on the way to the doctor. This is the 2nd time THIS week she has called 15 minutes before she's scheduled to be here. She has had a pretty bad cough and head cold. It worked out OK on Tuesday because it wasn't very busy. Today, she was able to swap IN times with Lizet but she still let me know she might not even make it for the 6:00 IN time. I let her know it was her responsibility to get the shift covered. I personally called the other hosts to see if someone would pick up but notice was too short. Ruthy, Kelly, and Cindy all said they could have picked up if they had known earlier. A no brainer. She called me again around 5:45 saying she might not come in at all. I was very firm with our call out policy and that the way she went about it was completely unacceptable. Stern warning. She will be written up next time this happens. When she did finally arrive, it's noticeable how sick she is. She stayed mute nearly the entire time she was here but helped seat tables and take drink orders. We absolutely needed two hosts and I'm glad she came in to witness this.

Had a nice heart to heart with Mandy. I feel like I understand more where she's coming from, personality wise. I would be happy to share this information with the other managers.

John mentioned that his and Hector's SSN is incorrect on his W2. He said Mike took his info, so that's not surprising at all.


Any VIP's in? New faces all day.

Comps& Void Detail:
-4 yelp soft serve
-$15 Kome bucks from Johnny
-$20 Kome bucks (recovery with Elizabeth's initials)
-Void Glass of Rose. Missing.
-Server error. Yaki-onigiri

R&M needs: The bench in the party room still needs fixing.

86'd items/ need more: Bleach. All of the bleach, please.