Saturday PM 2.6.16

Written By: Elizabeth

LY Dinner Sales: $7172
Projected Sales :  $7290
TY Dinner Sales: $7462
+/- : +4% LY and +$172 PS
Dinner Covers: 250
Avg PPA:  $29.85


Weather: 60s but after sunset it got into the 40s fast

Special events?: none

Who worked: Ruthy, Mandy, Krystin, Miho, Dusten CL. Cindy CT, Miriam/Lizet Host, John SA Hiroe FR

Flow of Business, Cuts and Ticket Times:
Busy from Go. On a wait by 5:45. The theme of tonight was Impatient & Entitled. More about that later. We went on the wait at 5:45 and at one point it got up to an hour and 15 minutes due to the fact that we had 23 parties waiting at any particular time. Very busy. But mostly everyone was fine to wait, meaning we had few no shows or cancellations. I had Miriam run the board and Lizet run. Lizet loves to answer the phone, btw. Miriam was running her quotes a little high at first, quoting 20-30 minutes and then guests only waited about 10 minutes, but once we reined it in a little we got back on top and then quote times were spot on!!

The team worked well tonight. No long tickets, the sushi bar was pumping food out like a dream team, and the kitchen didn't put out any bad food either. Servers were jovial and joking and the mood was high! We had a great time working together tonight. It felt good in here!

Came off the wait around 10:15. Cut Ruthy around 10, then Mandy and Krystin at 10:30.

About the Impatient and Entitled tonight: (feel free to skip over this. Not pertinent info, just about guests)
Had a 3 top walk in around 5:50 when we got on a wait. Dad, mom, kid. We had just sat S9 (there were still plenty of seats at the sushi bar) but the dad wanted to sit there so he asked if we could MOVE S9 somewhere else because he wanted to sit there with his family. When we told him he no he got pretty mad and sulked on the bench. Then when his wife and kid came in he told them the story about how we wouldn't ask just one guy who just sat down to move. Then another 3 top of the same variety came in, of which he knew, and he proceeded to tell them how we wronged him. When the time came, we asked the Angry Daddy if they wanted to sit at S10, 11, 12.
Angry Daddy said NO.
So we asked the Identical Family the same and they said yes. Just as they were sitting, the dad asked if they could sit in the party room with Angry Daddy and family. We told him it was reserved at 7pm so they would have to be out in 55 minutes. He said he would ask Angry Daddy.
Angry Daddy said No.
Not 5 minutes later we sat Angry Daddy and family at A7.

Then there was pedicure ladies with their Steampunk man. 3 top. Quote 35-45. They were sat around 40 minutes. But Steampunk Top-hat wearing guy would not stop starring at the dining room and hovering over the host stand. Neither would pedicure ladies. No issue though. Just irritating.

The 9pm Reso showed with 4 people (at first) and asked to be sat immediately. Lizet explained we needed at least 6 members of their party. The (young) girl rolled her eyes at Lizet and insisted they be sat. Lizet again politely explained that it is policy that there be at least 6 members present. About 1 minute later 2 more came in and she pushed past and told Lizet there were 6 and then she showed herself to her table. How nice.

Finally in the grand finale of all things, A5. 3 girls and one guy. They got sat after waiting their exact quote time of 1:15. Hungry I'm sure. Mandy mentioned to me that one of them was unhappy and if I knew anything about it. I said no and let it go. Then she said they wanted to talk with me. It was the guy. He insisted that we had skipped over them because he knows for a fact B1 came in after them as did several other tables. I explained to him as I do about people leaving and coming back but he kept tabs and he knew they didn't leave. He knew they just walked right in. Trying to lighten the mood I asked if he was keeping notes on the ins and outs, and he said Yes he was. Again, trying to lighten the mood I laughed and asked if I could hire him (though I was smiling the entire time, as I do in these scenarios in hopes that my smile will also lighten the mood), then I assured him that this was not the case, those people waited as long as we quoted them. Then he said they waited an hour and a half, and I corrected him saying they waited our accurate quote time, to which he said "NO, I took notes!" Which left me speechless. Then he turned to his girlfriend (?) and told her he was leaving. Then it got awkward because I was still trying to talk him off his ledge but he was ignoring me so I turned to the other side of the table and apologized and assured them we did not skip them, etc. He then got up and I said to him "Sir, may I finish my conversation with you?" To which he said "No!" so I walked away. And he walked out. After I calmed down a little I went over to the table and apologized that they thought I skipped them. They didn't think that at all. It was just him. They stayed and enjoyed their meal and they were super sweet. Alls well that ends well. :)

I put these notes in here about things like this as a sort of insurance in case anyone calls to complain or, as it is more frequently, the cowards way and takes to Yelp.

Specials:
None. It's the same stuff we've had that is going on the menu.

3 Staff members that stood out (why/how):
-I know we've covered this but John was ALL OVER IT tonight. I mean, super speedy.

Any VIP's in?
Cooper and Mieko

Comps& Void Detail:
Recovery Edamame for the angry man.
Promo/Kome Bucks for B7 (from Samara)

R&M needs:
Rodrigo will be here in the AM to fix the vents in the mens room. I have a laundry list of other R&M stuff I will take care of Monday/this week.

86'd items/ need more:
86'd hot Sake. 2 boxes in 6 days. I think that's a new record. More will be in Tuesday. I'll try for Monday but we'll see.