Sunday AM 2/21/16

Written By: Samara

LY Lunch Sales: $2364
Projected Sales : $2496
TY Lunch Sales: $3135
+/- : +33% over LY & +$639 over PS
Lunch Covers: 168
Avg PPA: $18.66


Previous Days Labor: 15.34%

Previous Days Comps: 4.29%
Controllable Comps: 9.29% (lots of DNL, Guest Changed Mind, Recovery, and FNF. equal across the board)

Weather: High 60's, cloudy

Special events?:


Who worked: Grace, Mandy, Krystin, Stephanie (CL), Chris (Host), Kelly (FR), Taylor (SA)

Flow of Business, Cuts and Ticket Times: Picked up around 11:45 and stayed on a wait up until 2:30. Average wait time was 10-15 minutes for 2 tops and 15-30 minutes for 3+ tops. Cut Grace and Mandy at 2:30. No long ticket times or customer issues. Smooth sailing.

3 Staff members that stood out (why/how):
-Grace still has a hard time getting double sat. She bolted through the server station and nearly lost her balance trying to get to the computer. I asked her slow down so she wouldn't make any mistakes and offered her help. A little reminder goes a long way.

-Chris is improving greatly at the host stand. I have begun to pin point where and what he could work on in general for both hosting and food running: being better at receiving help, remaining cool in stressful situations, and constructive criticism. It's clear that he likes learning as he goes, learning from mistakes, etc. However, he can become defensive when corrected. Its' great that he's more assertive and confident but I would like to see more acceptance of criticisms and the willingness to try something new.

-Kelly was upbeat and so helpful as FR today. She continually ran plates to the sushi bar.


I'm going to mention this in the meeting on Thursday: servers need to refine how they speak to members of the support staff. I occasionally witness servers questioning hosts directly how they do their job and it's usually at the host stand, in front of customers. Today was Grace being snippy with Chris about why B5 had been open for a while. The reason behind this was  there were 3 and 4 tops waiting and the only 2 top insisted on sitting at the sushi bar.

One: it's not the time (in the middle of service)
Two: not their place (bring to manager's attention)

I have overheard why a "2 top is sat at 4 top?" more times than I can count. It's unnecessary negatively, in my opinion. Moreover, I witness this problem a lot with our newer FRs who still need little reminders (spoons for certain dishes for example) instead of being "talked down to". SA can be included in this argument as well.

Any VIP's in? The pilot, Krystin's friends

Comps& Void Detail:
-FNF Krystin's friends
-$20 Kome bucks
-Void Sake sashimi. Misring


R&M needs: How do I go about ordering more long black and long white plates? Toshi said we'll need about 20 white plates and 30 black plates.

Robin bought 2 employee bandannas. She paid in cash.

86'd items/ need more: I placed beverage orders with Serendipity, Pioneer, Austin Beer Works, and Glazer's today.