Friday PM 2/26/16

Written By: Samara

*Edited because I entered Dusten's check incorrectly

LY Dinner Sales: $6265
Projected Sales : $7076
TY Dinner Sales: $6934
+/- : +11% over LY & -$142 under PS
Dinner Covers: 245
Avg PPA: $28.30


Weather: 50's

Special events?:


Who worked: Johnny, Lindsey, Camacho, Sophia, Dusten (CL), Taylor training Eric (SA), Lizet training Lou (host), Cindy training Miriam (Cocktail), Kelly (FR)

Flow of Business, Cuts and Ticket Times: Busy from the start. On a wait by 6:00. Continual 45-1 hour wait until about 10:15. Had two 7 tops walk in back to back around 6:00, they were both promptly sat after waiting an hour.  Cut Johnny and Lindsey at 10, Camacho at 10:30, and Sophia at 10:45. A couple customer issues: a summertime roll that took 35 minutes...believe it was lost in the mix. Comped 50%...the table was happy after that.

NOW I present this saga...

Strange time with a couple waiting outside. Let me start off by saying I didn't know they were a couple as my first interaction was with only the woman. She appeared at the host stand carrying an empty hot sake carafe. She said "This was at our table outside" implying the patio tables were separated, or at least that what it seemed like. I took it from her and asked if she wanted to order a drink, as Cindy and Miriam were in the office restocking. She gave me a confused look and ordered Hot Sake. There was even more confusion when I asked her how many glasses. She then said she wanted two. I asked if that meant she wanted two carafes with a glass for each carafe OR one carafe with two glasses. She then finalized her order and decided on one carafe with two glasses. My automatic thought was she didn't seem 100% coherent. Not drunk, but maybe under the influence of something else. I handed the Hot Sake off to Miriam and Cindy and walked with them to the patio.

Later Cindy pulled me aside to let me know that she also had a strange interaction with them when she dropped the check. She had asked if they wanted to open a tab, order anything else, or close out...they said close out. So when she dropped the check, they were upset that she "didn't ask if they wanted another drink". More weirdness. She was very apologetic to them for the possible miscommunication. It seemed like things were smoothed over. Cindy had noticed that the guy seemed aggressive and the woman would periodically run to the bathroom with tears in her eyes. Lizet also mention something to me before she sat them. Again: this is all before they were sat.

So they're finally sat. At B4. Aggressive guy immediately turns his chair, so they are no longer sitting across from each other, but rather next to each other. All signals point to trouble. I politely ask him if he could turn his chair around, as to not upset the flow of the restaurant and assured him it was for his own safety. He obliges but at this point I'm counting the minutes before the leave.

Gut instinct. There is no way they are going to stay.

These people are either crazy, amidst a break up, or in an abusive relationship. Like clockwork, 60 seconds later the woman is up again, teary eyed to the bathroom. Camacho greets them (I'm watching from the server station), aggressive guy is giving him his side of the story. Blames Cindy. Blames me. And then they leave. I asked Camacho why he didn't grab me to talk to them again...Camacho said it was clear they didn't want to speak with me. Not really sure if I could have done anything differently. I was honestly prepared ask them to leave.

Side note: Didn't appreciate how Camacho handled the situation. Would have preferred if he grabbed me to speak to them again, no excuse. It feels like he sided with them, without knowing the whole story. This goes back my feelings about Camacho when I'm managing: it feels like he doesn't trust me to do my job. I spoke to him after the shift about how we all could have handled it differently. I gave him the whole story. He thought I could have comped their drinks. I thought they were a lost cause.

Specials: Tsbugai 11
Tuna Poke 11
Salmon Kama 2
Sakura Mochi 4


3 Staff members that stood out (why/how):
-Cindy had a medical procedure to remove the warts on her hands yesterday. I know...too much information! Anyway, she called me at 11am and said her hands are not very appetizing to look at (I saw photos) and she tried to get Ruthy or Grace to pick up her shift. Ruthy had school work and said no. Grace on the other hand, never responded to a single text or phone call from Cindy or myself. I went into deep problem solving mode, decided that since we had 3 hosts (Miriam, Lizet training Lou) that Miriam could finally get proper cock tail training AND essentially be Cindy's hands for the night. Two birds. One stone. It ended up working out for the best.

-Taylor trained Eric tonight, which wasn't the best choice (John is primarily training Eric but he's out of town for the rest of the week) and I thought:
1) two SAs on a Friday night are better than one
2) Taylor would take this opportunity to be faster and efficient.

Not the case. Taylor seemed more frazzled in a position of leadership. I had to coach him in how to coach Eric. Definitely a follower, not a leader.

-Eric was fine tonight. Needs to be more thorough in cleaning and resetting tables. On the plus side, he was running circles around Taylor in the speed department.

Any VIP's in? Vivian & Eric, Ransom & David (but they didn't stay)

Comps& Void Detail:
-Guest Changed Mind. Tuna Poke.
-5 Promo Kome Bucks
-Training meals for Cindy, Miriam, Lou, Lizet, Taylor, and Eric
-Void Sake Toro Nigiri. Misring.
-Reopened check for cocktail.
-Void 1 Glass House Red. Misring
-50% Recovery Summertime Roll. Long ticket time.
-DNL Tako Nigiri. They didn't like the eel sauce and it doesn't specify on the menu.
-Void Seaweed Salad. Wasn't made
-Void Kid's Ramen. Misring

R&M needs:

86'd items/ need more: Tsubugai, Tako