Thursday 2/4/16

Written By: Samara

LY Lunch Sales: $1876
Projected Sales : $1890
TY Lunch Sales: $2195
+/- : +17% over LY & +$305 over PS
Lunch Covers: 124
Avg PPA: $17.70


LY Dinner Sales: $4498
Projected Sales : $5192
TY Dinner Sales: $4752
+/- : +6% over LY and -$440 off from PS
Dinner Covers: 168
Avg PPA: $28.29


Previous Days Labor: 19%

Previous Days Comps: 6%
Controllable Comps: 1.31%

Weather: 50's and sunny during the day, 40's and chilly at night

Special events?:


Who worked: LUNCH- Sophia, Lindsey, Kate, Johnny (CL), Chris (H), John (SA), Taylor (FR)
DINNER- Sophia, Kelly, Ruthy, Mandy, Dusten (CL), Chris (FR), John (SA), Miriam and Lizet (H)

Flow of Business, Cuts and Ticket Times: Lunch was steady. I was "helicopter parenting" Chris at the host stand since it was his first time solo. The sushi bar was hit harder than the kitchen but everyone managed the rush very well. On a brief wait on and off between 12:30 and 1:30. Never more than a 15 minute wait for all table sizes. Every one did their part to run their food and help the SA reset tables. I even saw Taylor take initiative and jump in to clear tables. Cut Sophia at 1:20, Lindsey at 1:30, and Kate at 1:50.

Only one customer issue: 4 top at B1 (grandparents, dad, and toddler) were very indecisive about what they wanted  to order. Dad ordered Una Don for the toddler and then changed his mind to Ten Zaru but then changed him mind and wanted a kid's cooked plate. All of this was caught before it was made. Good job, Lindsey. When the kid's plate hit the table however, the Dad changed his mind (yet again!) and wanted to order a kid's ramen as replacement...something about his daughter not eating beef. This is when I jumped in to talk to the table and convinced them to take the kid's cooked plate. The Grandmother obliged and said she would eat the meatballs...I think her son/son in law was annoying her as much as he was annoying both me and his server. I spoke to Lindsey after this about keeping up with table talk. Maybe if she had described the kid's plate in detail, the outcome would have been better? That's all the servers can really do, right? I guess we have to hold customers hands when they order anything.

The health inspector showed up today. She was vicious. We passed by two points. More about this in the R&M section for what we can fix immediately. We can go over the entire inspection report in great detail at the manager meeting but it looks like the kitchen/kitchen crew needs some serious overhauling.

Got a phone call from a man who dined in last night and says he had an allergic reaction to the Yakiniku sauce. I ran down the list of ingredients for him but I don't think he found his answer. Hmm.

Dinner was quite busy. On a wait by 6:30 which lasted until around 9. The wait got up to 45-1 hour between 7:30 and 8. Great teamwork all around. Really happy with the group we had tonight. Smooth sailing. No long ticket times or customer issue. Cut Sophia, Kelly, and Miriam at 9. Cut Ruthy at 9:30, and Mandy at 9:40.

The POS has been really glitchy lately. I've had several servers say things have magically appeared on their checks or tickets have been double printed. This has happened once with myself personally. For instance, tonight Mandy rang in one veggie tempura but two were sent through. I comped the extra one.

Specials: Bitches Brew Roll 27
Iidako Kara Age 6
Kaki Fry 3
Salmon Kama
Hamachi Kama

3 Staff members that stood out (why/how): Chris needs to work on multitasking, specifically keeping the host stand stocked with menus, chopsticks, soy sauce dishes, etc. Also, being more firm with customers. Seeing a lot of people seat themselves.

Can't rave enough about Lizet. She would make an excellent key hourly one day. I just know it!



Any VIP's in? Kenny, Rachel & Carlos, Lizet's sister, Owner of Thai Fresh

Comps& Void Detail:
-Void Una Don. Misring.
-Void Una Don. Guest Changed Mind.
-Void Ten Zaru. Guest Changed Mind.
-Recovery Veggie Tempura. POS ghost.
-Reopened a check for Ruthy. She accidentally hit cash before swiping their card. No big deal.
-FNF for Lizet's sister (her bill was about $80, so I only gave her 15%)
-Kome bucks for a Bitches Brew Roll from Dusten and Take for Thai Fresh guy

R&M needs: Guys are coming tonight to clean the hood vents at 1AM. Take gave them his key and I asked that they leave the key on the office desk.

Health inspection stuff:
1. Fix the water pressure in the larger bathroom sink.
2. Hand towel dispensers to be installed in the restrooms.
3. pH meter for sushi rice and a written procedure of our sushi rice that needs to be submitted and approved by the City of Austin.
4. ALL employees must wear gloves when handling ready-to-eat food or submit a hand washing policy for approval by the City of Austin. (Steve mentioned tonight that wearing gloves at the fry station leaves room for potentially losing bits of plastic...and we really don't want that...so maybe investing in stronger gloves for the kitchen and/or sushi bar?)
5. Make sure the dishwasher is properly dispensing sanitizing solution.
6. The hand washing sink in the kitchen loses hot water when the dishwasher is being run.
7. Buy new cutting boards.

86'd items/ need more: Toilet bowl cleaner, bleach

Bank is getting low.