Written By: Elizabeth
LY Dinner Sales: $7246
Projected Sales: $7440
TY Dinner Sales: $6413
+/- : -11% LY and short $1027 PS
Dinner Covers: 247
Avg PPA: $25.96
Weather: Colder. 52/46
Any Special events going on?:
none that i know of.
Who worked?: Sophia, Sayo, Johnny, Jason, Kate CL. Ruthy/Grace Host, Lindsey CT, Sigele FR and Jason SA
Flow of Business, Cuts and Ticket Times:
Went on a wait around 6:30- again, very similar to last weekend when the bulk of the crowd came in and we had 18 2 tops on the wait list at one point. Died around 9pm, got off the wait and started making cuts. Cut down to Jason and Kate at 9:30. A 10 top walked in at 9:50 and I told them I could seat that at two separate tables. They were okay with that until I actually sat them at two separate tables, then they got all huffy about it. About 10 minutes later A7 got up so I moved them there, since half the party was at B3/4 and the other half was at B5/6. They were very happy with that. The night ran smoothly, which was good. I took a Benadryl for my swollen lip and it really was kicking in around 7pm, I was feeling lightheaded and woozy. I was in an uncomfortable amount of pain for the rest of the evening. I'm going to take another benadryl when I get home and hopefully get the swelling and pain down.
Specials?
Seared Aji Special sold very well.
86'd tsukiji Carp at 9pm
3 Staff members that stood out (why/how):
*Johnny was a super helper with watering tables and helping prebus in his downtime.
*Kate closed tonight and did a great job. She handled the sushi bar very well, I was impressed. Never got flustered and kept herself organized the whole night.
*Good to have Ruthy back. She did a great job quoting tonight, and overall helping the team out
Any VIP's in?
Karen was in at the beginning of the night, as well as a few other Familiar looking faces but none of whom I know their names. One is a family of 3: White guy, Asian Woman, Mixed Child. The other is a white couple- the woman looks like she could be grouchy but thats just her face I think.
Comps& Void Detail:
voided a few misrings that didn't get made, 10% promo bday comp, makani
R&M needs?:
86'd items/ need more?
Saturday, January 31, 2015
Friday, January 30, 2015
Friday AM Recap 1/30/15
Written By: Leary
LY Lunch Sales: $1766
Projected Sales: $2218(-$85.55 )
TY Lunch Sales: $2132.45
+/- : +$366.45, +21%
Lunch Covers: 129
Avg PPA: $16.53
Previous Days Labor %: 17%
Previous Days Comps %: 2.79%
UC-85.50%
C- 14.50%
Weather: Chilly and cloudy, Mid 50s
Any Special events going on?:
Who worked?:
Kate, Sophia, Clair, Lynn Cl, Josh SA, Jason w/ Grace FR, Ruthy FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. Steady flow of business the whole shift. Had a handful of tables on a wait between 1215-1. Went 2 on at 1. Almost filled back up around 120. Lynn and Clair handled it well. Steady flow of tables until close. Ticket times were good.
Specials?
Bento Boxes- 3
3 Staff members that stood out (why/how):
Josh is doing well. Coaching him on some finer points. He takes direction well and is a quick learner.
Ruthy did a solid job at the host stand. I think I'm going to try get her FR trained on the next schedule.
Lynn sadly put in her 2 weeks today. Stubb's will be opening for full service lunch soon, and she will be leading the new program.
Diana was offered another position today and decided to take it. I changed next week's schedule, and will be looking for another support person.
Any VIP's in?
Comps& Void Detail:
voided a seaweed salad that was a misring
Emp day off for Naoto
$15 Kome bucks redeemed by a customer
R&M needs?:
Talked to Danny about the roof. He said the shingle order was delayed with the warehouse. They should be done tomorrow or Sunday. I asked him about the possibility of rain tomorrow, and he said they could make a temporary cover to keep the party room from leaking.
86'd items/ need more?
LY Lunch Sales: $1766
Projected Sales: $2218(-$85.55 )
TY Lunch Sales: $2132.45
+/- : +$366.45, +21%
Lunch Covers: 129
Avg PPA: $16.53
Previous Days Labor %: 17%
Previous Days Comps %: 2.79%
UC-85.50%
C- 14.50%
Weather: Chilly and cloudy, Mid 50s
Any Special events going on?:
Who worked?:
Kate, Sophia, Clair, Lynn Cl, Josh SA, Jason w/ Grace FR, Ruthy FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch. Steady flow of business the whole shift. Had a handful of tables on a wait between 1215-1. Went 2 on at 1. Almost filled back up around 120. Lynn and Clair handled it well. Steady flow of tables until close. Ticket times were good.
Specials?
Bento Boxes- 3
3 Staff members that stood out (why/how):
Josh is doing well. Coaching him on some finer points. He takes direction well and is a quick learner.
Ruthy did a solid job at the host stand. I think I'm going to try get her FR trained on the next schedule.
Lynn sadly put in her 2 weeks today. Stubb's will be opening for full service lunch soon, and she will be leading the new program.
Diana was offered another position today and decided to take it. I changed next week's schedule, and will be looking for another support person.
Any VIP's in?
Comps& Void Detail:
voided a seaweed salad that was a misring
Emp day off for Naoto
$15 Kome bucks redeemed by a customer
R&M needs?:
Talked to Danny about the roof. He said the shingle order was delayed with the warehouse. They should be done tomorrow or Sunday. I asked him about the possibility of rain tomorrow, and he said they could make a temporary cover to keep the party room from leaking.
86'd items/ need more?
Thursday Recap 1/29/15
Written By: Leary
LY Lunch Sales: $1852
Projected Sales: $1993
TY Lunch Sales: $1510.95
+/- : -$341.05, -18%
Lunch Covers: 93
Avg PPA: $16.25
LY Dinner Sales: $4179
Projected Sales: $4330
TY Dinner Sales: $5085.45
+/- : +4906.45, 22%
Dinner Covers: 188
Avg PPA:$27.05
Previous Days Labor %: 25% (slow sales and training made labor a little high yesterday)
Previous Days Comps %: 5.48%
UC- 98.65%
C- 1.35%
Weather: Clear skies with a high of 73 degrees and a low of 45 degrees
Any Special events going on?:
Who worked?:
Lunch: Kate, Lindsey, Clair, Lynn Cl, Mandy FR, Josh SA, Junko H
Dinner: Kate, Mandy, Naoto, Sayo, Stephanie CL, Jason w/ Grace FR, Ruthy & Dena H, Josh SA
Flow of Business, Cuts and Ticket Times:
Lunch: Another slower lunch today. The weather was really nice again so I expected it, but we did end up being a little busier than yesterday. Had a couple of tables go on a wait, but stayed steady between 12-1245. 2 on at 1. Cut host at 145. Ticket times were good.
Dinner: It was a good busy shift that flew by nicely. Got 2 rounds in the party room which is always good. It was a slower first hour, but by 7 we were on a wait. Came off the wait around 9, and went back on another small wait by 920. Ruthy, and Dena worked well together at the host stand. It was nice being free to help Josh out more since he's still new. Jason also did a great job of helping clear tables on the way back to the kitchen. The servers were solid tonight, and handled the business like pros. Lots of teamwork tonight. Ticket times were good. Kitchen went barely over 20 minutes. Sushi bar definitely got the bulk of the business. A couple of tickets got close to 30 min when the party room order was rang in, but food was coming out in a nice flow so customers were all happy. The crowd was pretty lively, and loud tonight. Everyone I talked to was really enjoying themselves. It was a really solid shift all around. 3 on at 9, 2 on at 920. Cut first host at 9.
Specials?
Tsukiji Set- 8
Tsukiji Carpaccio- 7
3 Staff members that stood out (why/how):
Naoto is by far the most productive server. He is always doing things with his down time, and focusing on the extra details liking icing down beer, and making sure we have back up dessert items before we run out. It also seems like other servers work harder around him. My shift is always smoother with him on the floor.
Jason did a great job training, food running, and bussing tables.
Toshi really had a busy shift, and never lost focus. He had lot of the more specialty items tonight all ordered around the same time. Watching him work was through the tickets was impressive, and all of his cuts and garnishing looked great rather than rushed.
Any VIP's in?
Had the married couple that owns hillside come in tonight and were celebrating finding out that they will be having a baby. I talked to them for awhile, and thanked them for celebrating with us.
Comps& Void Detail:
Comped a Tori Teba because a customer was wanting something else, and mis-ordered
$15 in Kome bucks that were redeemed by a customer.
10% bday promo
More Kome bucks for contest prizes
Sent some items to the celebrating couple from Hillside
R&M needs?:
The Kome sign light bulb is out. Take please bring your ladder tomorrow. I did find replacement bulbs in the office.
Doesn't look they finished the roof today. I will call them first thing tomorrow morning.
Take did the fastest remodel I might have ever witnessed of the sushi bar tonight. It looks good, and seems like they have a lot more organizational space.
Walls got painted in the party room.
86'd items/ need more?
Bento boxes
LY Lunch Sales: $1852
Projected Sales: $1993
TY Lunch Sales: $1510.95
+/- : -$341.05, -18%
Lunch Covers: 93
Avg PPA: $16.25
LY Dinner Sales: $4179
Projected Sales: $4330
TY Dinner Sales: $5085.45
+/- : +4906.45, 22%
Dinner Covers: 188
Avg PPA:$27.05
Previous Days Labor %: 25% (slow sales and training made labor a little high yesterday)
Previous Days Comps %: 5.48%
UC- 98.65%
C- 1.35%
Weather: Clear skies with a high of 73 degrees and a low of 45 degrees
Any Special events going on?:
Who worked?:
Lunch: Kate, Lindsey, Clair, Lynn Cl, Mandy FR, Josh SA, Junko H
Dinner: Kate, Mandy, Naoto, Sayo, Stephanie CL, Jason w/ Grace FR, Ruthy & Dena H, Josh SA
Flow of Business, Cuts and Ticket Times:
Lunch: Another slower lunch today. The weather was really nice again so I expected it, but we did end up being a little busier than yesterday. Had a couple of tables go on a wait, but stayed steady between 12-1245. 2 on at 1. Cut host at 145. Ticket times were good.
Dinner: It was a good busy shift that flew by nicely. Got 2 rounds in the party room which is always good. It was a slower first hour, but by 7 we were on a wait. Came off the wait around 9, and went back on another small wait by 920. Ruthy, and Dena worked well together at the host stand. It was nice being free to help Josh out more since he's still new. Jason also did a great job of helping clear tables on the way back to the kitchen. The servers were solid tonight, and handled the business like pros. Lots of teamwork tonight. Ticket times were good. Kitchen went barely over 20 minutes. Sushi bar definitely got the bulk of the business. A couple of tickets got close to 30 min when the party room order was rang in, but food was coming out in a nice flow so customers were all happy. The crowd was pretty lively, and loud tonight. Everyone I talked to was really enjoying themselves. It was a really solid shift all around. 3 on at 9, 2 on at 920. Cut first host at 9.
Specials?
Tsukiji Set- 8
Tsukiji Carpaccio- 7
3 Staff members that stood out (why/how):
Naoto is by far the most productive server. He is always doing things with his down time, and focusing on the extra details liking icing down beer, and making sure we have back up dessert items before we run out. It also seems like other servers work harder around him. My shift is always smoother with him on the floor.
Jason did a great job training, food running, and bussing tables.
Toshi really had a busy shift, and never lost focus. He had lot of the more specialty items tonight all ordered around the same time. Watching him work was through the tickets was impressive, and all of his cuts and garnishing looked great rather than rushed.
Any VIP's in?
Had the married couple that owns hillside come in tonight and were celebrating finding out that they will be having a baby. I talked to them for awhile, and thanked them for celebrating with us.
Comps& Void Detail:
Comped a Tori Teba because a customer was wanting something else, and mis-ordered
$15 in Kome bucks that were redeemed by a customer.
10% bday promo
More Kome bucks for contest prizes
Sent some items to the celebrating couple from Hillside
R&M needs?:
The Kome sign light bulb is out. Take please bring your ladder tomorrow. I did find replacement bulbs in the office.
Doesn't look they finished the roof today. I will call them first thing tomorrow morning.
Take did the fastest remodel I might have ever witnessed of the sushi bar tonight. It looks good, and seems like they have a lot more organizational space.
Walls got painted in the party room.
86'd items/ need more?
Bento boxes
Thursday, January 29, 2015
Wednesday 1/28/15 Recap
Written By: Leary
LY Lunch Sales: $1069.00
Projected Sales: $1404 (-$118.40)
TY Lunch Sales: $1285.60
+/- : $216.60, +20%
Lunch Covers: 85
Avg PPA: $15.12%
LY Dinner Sales: $3558
Projected Sales: $3944 (-$497.45)
TY Dinner Sales: $3446.55
+/- : -$111.45, -3%
Dinner Covers:150
Avg PPA: $22.98
Previous Days Labor %: 20%
Previous Days Comps %: 4.6%
UC- 95.16%
C- 4.84%
Weather: Beautiful day, highs were in the mid 70s, low in lower 50s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Johnny, Lynn Cl, Josh SA, Sigele FR, Junko w/ Diana H
Dinner: Lindsey, Clair, Sayo, Stephanie, Sophia Cl, Kaori SA, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. The weather was so nice I'm sure people were hitting patios for lunch. Mostly filled up around 1230, but had several tables open back up by 1. Went 2 on at 1. Had Junko go through the host test during their down time, and cut them at 145. The kitchen and sushi bar were unchallanged and ticket times were great.
Dinner was mellow as well. Took a long to fill, but we did eventually have a couple of tables go on a wait at 830, but quickly came off it at 850. Went 2 on at 9, and cut the host at 930. Pretty tame evening. We did have 2 parties in the party room which really helped out sales. Ticket times were mostly good, but the sushi bar got a little slowed down after the second big top's order. Had 2 rolls take 35 minutes for one table. I talked to them, and explained the big top slowed things down a little and they were good. Also, had a maki roll after that take 40 minutes. That had plenty of food on the table so they didn't even notice. Times came right back down after those 3 rolls, and no comps needed.
Had several contests tonight. When each server got in for their shift I asked them to give me their favorite pairing. Any food item with any alcoholic beverage. Once they told me that became their pairing to sell. Also, I later asked what everyone thought would go well with the sashimi special. We decided on the torrontes or shining prince. If they sold that pairing it would count double. The most tickets with pairing won. Also, $10 in Kome bucks for the highest dessert sales. It was a fun way to get the servers engaged in the contest on a slow night, and they got into it. Stephanie won the pairings contest, and Clair won for desserts.
Specials?
Nigiri special
Sashimi Spec (Tasmanian Trout Salmon with taro & Yuzu powder)
3 Staff members that stood out (why/how):
Sigele was on top of quality control for items coming out of the kitchen. Brought me several items to be checked before they hit the table.
Enjoyed watching and talking to Kerby in the kitchen. He is very knowledgable about food, and extremely professional. So glad we have him full time.
Dena asked about training to food run tonight. I told we will talk about what it would take to go forward after her shift tomorrow. I'm going to take the opportunity to give her some feedback about her recent performance. Please email me anything you would like me to add.
Any VIP's in?
Comps& Void Detail:
Voided 2 side salads, 2 maguro, alone together, and hot sake both misrings
Comped 1 Aji Nigiri at lunch because it was still frozen
Lots of Kome bucks tonight. Several employees cashed in past Kome buck prizes. Had 2 contests with Kome' bucks for servers. Also we had to get rid of tori teba & dynamite. Take wanted to sell them to employee for a dollar and Kome bucks was the only comp a specific dollar amount.
R&M needs?: The roof should be done tomorrow!
86'd items/ need more?
we need more wine stoppers and floor mats
LY Lunch Sales: $1069.00
Projected Sales: $1404 (-$118.40)
TY Lunch Sales: $1285.60
+/- : $216.60, +20%
Lunch Covers: 85
Avg PPA: $15.12%
LY Dinner Sales: $3558
Projected Sales: $3944 (-$497.45)
TY Dinner Sales: $3446.55
+/- : -$111.45, -3%
Dinner Covers:150
Avg PPA: $22.98
Previous Days Labor %: 20%
Previous Days Comps %: 4.6%
UC- 95.16%
C- 4.84%
Weather: Beautiful day, highs were in the mid 70s, low in lower 50s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Johnny, Lynn Cl, Josh SA, Sigele FR, Junko w/ Diana H
Dinner: Lindsey, Clair, Sayo, Stephanie, Sophia Cl, Kaori SA, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow. The weather was so nice I'm sure people were hitting patios for lunch. Mostly filled up around 1230, but had several tables open back up by 1. Went 2 on at 1. Had Junko go through the host test during their down time, and cut them at 145. The kitchen and sushi bar were unchallanged and ticket times were great.
Dinner was mellow as well. Took a long to fill, but we did eventually have a couple of tables go on a wait at 830, but quickly came off it at 850. Went 2 on at 9, and cut the host at 930. Pretty tame evening. We did have 2 parties in the party room which really helped out sales. Ticket times were mostly good, but the sushi bar got a little slowed down after the second big top's order. Had 2 rolls take 35 minutes for one table. I talked to them, and explained the big top slowed things down a little and they were good. Also, had a maki roll after that take 40 minutes. That had plenty of food on the table so they didn't even notice. Times came right back down after those 3 rolls, and no comps needed.
Had several contests tonight. When each server got in for their shift I asked them to give me their favorite pairing. Any food item with any alcoholic beverage. Once they told me that became their pairing to sell. Also, I later asked what everyone thought would go well with the sashimi special. We decided on the torrontes or shining prince. If they sold that pairing it would count double. The most tickets with pairing won. Also, $10 in Kome bucks for the highest dessert sales. It was a fun way to get the servers engaged in the contest on a slow night, and they got into it. Stephanie won the pairings contest, and Clair won for desserts.
Specials?
Nigiri special
Sashimi Spec (Tasmanian Trout Salmon with taro & Yuzu powder)
3 Staff members that stood out (why/how):
Sigele was on top of quality control for items coming out of the kitchen. Brought me several items to be checked before they hit the table.
Enjoyed watching and talking to Kerby in the kitchen. He is very knowledgable about food, and extremely professional. So glad we have him full time.
Dena asked about training to food run tonight. I told we will talk about what it would take to go forward after her shift tomorrow. I'm going to take the opportunity to give her some feedback about her recent performance. Please email me anything you would like me to add.
Any VIP's in?
Comps& Void Detail:
Voided 2 side salads, 2 maguro, alone together, and hot sake both misrings
Comped 1 Aji Nigiri at lunch because it was still frozen
Lots of Kome bucks tonight. Several employees cashed in past Kome buck prizes. Had 2 contests with Kome' bucks for servers. Also we had to get rid of tori teba & dynamite. Take wanted to sell them to employee for a dollar and Kome bucks was the only comp a specific dollar amount.
R&M needs?: The roof should be done tomorrow!
86'd items/ need more?
we need more wine stoppers and floor mats
Tuesday, January 27, 2015
Monday AM 1.26.15
Written By: Elizabeth
(realized I never sent it!)
LY Lunch Sales: $1438
Projected Sales: $1683
TY Lunch Sales: $1362
+/- : -5% LY and short $320 PS
Lunch Covers: 72
Avg PPA: $18.93
Previous Days Labor %: 15%
Previous Days Comps %: 3.89% with 10.47% Controllable. $23 for FNF and $7 for Guest Change Mind
Weather: 71/49 sunny & pleasant
Any Special events going on?:
Not that I know of
Who worked?:
Alex, Kate, Krystin, Johnny CL. Junko Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow day. never filled up, never went on a wait, never did much of anything really. I cut down to 2 on at 1:45, Cut Jason at 1:15 since it was that dead. And went 1 on at 1:30. Was expecting a late something but it just never happened. Nothing much to note.
Specials?
3 Staff members that stood out (why/how):
Everyone did well today. Nothing much to chat about really.
Any VIP's in?
Comps& Void Detail:
Makani.
R&M needs?:
86'd items/ need more?
(realized I never sent it!)
LY Lunch Sales: $1438
Projected Sales: $1683
TY Lunch Sales: $1362
+/- : -5% LY and short $320 PS
Lunch Covers: 72
Avg PPA: $18.93
Previous Days Labor %: 15%
Previous Days Comps %: 3.89% with 10.47% Controllable. $23 for FNF and $7 for Guest Change Mind
Weather: 71/49 sunny & pleasant
Any Special events going on?:
Not that I know of
Who worked?:
Alex, Kate, Krystin, Johnny CL. Junko Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow day. never filled up, never went on a wait, never did much of anything really. I cut down to 2 on at 1:45, Cut Jason at 1:15 since it was that dead. And went 1 on at 1:30. Was expecting a late something but it just never happened. Nothing much to note.
Specials?
3 Staff members that stood out (why/how):
Everyone did well today. Nothing much to chat about really.
Any VIP's in?
Comps& Void Detail:
Makani.
R&M needs?:
86'd items/ need more?
Monday PM Recap 1/26/15
Written By: Leary
LY Lunch Sales: $1438
Projected Sales: $1683 (-$320.25)
TY Lunch Sales: $1362.75
+/- : -$75.25, -5%
Lunch Covers: It wasn't on the buzzfeed when I looked for lunch stats. Seems like the stats had been reset already.
Avg PPA:
LY Dinner Sales: $4390
Projected Sales:$4614 (+$446.40)
TY Dinner Sales: $5060.40
+/- : +$670.40, +15%
Dinner Covers:166
Avg PPA: $30.48
Weather: Clear skies and a nice night. 60s most of the evening. Currently 56 degrees at 1130pm.
Any Special events going on?:
Who worked?:
Dusten, Amanda, Joel, Miho, Camacho CL, Ruthy w/ Diana H, Kaori SA
Diana seem to enjoy her first shift. I asked her to train with Junko Wed morning. I'll get all her paperwork filled out and enter her in the system.
Flow of Business, Cuts and Ticket Times:
It was a good busy shift that flew by quickly. Had a steady flow tables for happy hour, and a 8 top reservation at 5. We were already on a small wait by around 630. Got up to a 30-40 min wait around 730-745. Came off the wait around 9. Went 2 on at 910, cut ruthy at 945. Ticket times were great. I never saw anything over 25 min, and most were under 20. Servers did a great job helping to bus tables which helped with a faster turn over. Had a couple of tables go slightly over quote times, but everyone in the lobby was happy (mostly)(see below).
I received 2 complaints about the Katsuo in the Smoking Sashimi tonight. Both ate it all, but nicely complained after. The first was complaining that it tasted off, and insinuated the it might be bad. I told them it might just taste different being smoked. I brought them 3 pieces of Katsuo Nigiri on me, but left the Sashimi on the bill. I just wanted prove a point while making them happy. They backtracked quickly, and said that was fantastic nigiri piece. Very happy in the end. The second table caught me on their way out, and just wanted to let me know they thought it tasted weird. I apologized, and thanked them for their feedback. In both cases the tables said the hama-toro was great. I wanted to try it at the end of the night, but we ran out of Katsuo. I don't know why smoking it would change it that much, but thought I should pass it on.
Had a 5 top (not that it matters, but 1 white woman, 1 Japanese boy and 3 Japanese men) walk in while we were on a 45 min wait, and the lady practically demanded ruthy to sit in the party room. She explained the policy, and lady said they would pay big money. Ruthy got me, and I told them I would have to check the waitlist, and if we could sit them It would just a couple of minutes to set it up. They started walking in the room, and asked them to please hold on while I made sure we weren't skipping another 5 top. They posted in the doorway. When I walked in with set ups, they started sitting down, and I asked for just 1 more minute to set up and remove extra chairs. The lady was obviously annoyed with me, and started following me around the table explaining (while I was still setting up) that the person was very important in Japanese circles, and this was a very important day. When she finished her oddly threatening rant I was finished placing settings and stacking the extra chairs to remove. I responded with a giant sincere smile and said, "Well I'm glad we had the table available for you then. Please have a seat, and I bring some menus right away." Kill them with kindness right. Dusten waited on them so I knew they'd be well taken care of. About an hour into their meal I went in to check on them, and talked to them for a bit. They gave me a bit of the story, I said congratulations, thanked them for coming in, and told them to ask for me if they needed anything. Later the lady was smoking outside and was telling the 4th employee (Joel) this guy's story, and mentioned to him that the manager was a dick. Joel, asked, who Leary? and she said well he was nice when he came to table. That was all she said. She told the story/complained about me to Ruthy, and Hiroe as well. She was slightly buzzed, and very obnoxious. The Japanese men seemed to be very happy, and that was all that mattered to me at this point. The wife took off at the end of the meal, and the men left separately. I caught them on their way out, and thanked them once again. They gave Kome 2 really great compliments. They restaurant owner said that this was the best Japanese restaurant he's ever been to in the states, and lawyer said the warmth of the spirit of the owners really shined through.
So this is already really long, but here's the short version of their story. The guy from Japan owns hundreds of chain restaurants in Japan and Asia (King of Curry Curry, Take Ichi Ramen, and others). He's ex-wife kidnapped his son and ran to Killeen with her new military boyfriend, and he has spent over 2 years getting him back. He got him back today. The other Japanese guys were the attorney, and the translator. The white lady was the lawyer's wife and I'm guessing this was the most exciting thing that has happened in her world in at least a decade. Side note, which I thought was cooler than the story, the lawyer's last name was Taniguchi and he said his father built the Japanese garden at Zlker.
Specials?
Poisson Cru- 6
Smoking Sashimi- 6
Nigiri Spec- 2(for me. wanted to try it. it was really good.)
3 Staff members that stood out (why/how):
Dusten had a huge start and executed it well. Great sales for first cut.
Jason won the alcohol sales contest tonight. Came from way behind to eek into first place at the very end.
Sushi bar had a lot of tickets during the first and last pops, but those guys knock it out with great ticket times
Any VIP's in?
Comps& Void Detail:
Voided 5 sake toros 86'd
Buzztable 10%
A lot of Kome bucks tonight
($25 for server prize)
Take wanted to buy a roll for an old server, Judith
Comped 3 pieces of Katsuo for guests complaining about smoking sashimi
R&M needs?:
some of the sushi boards are looking a little rough. Some of the black one worn down corners that are another color. Might want to go see about some replacements, or if we have enough, get rid of old ones.
86'd items/ need more?
peach sake
sake toro
I believe homemade ice cream was sold out (going off count in the beginning of shift)
LY Lunch Sales: $1438
Projected Sales: $1683 (-$320.25)
TY Lunch Sales: $1362.75
+/- : -$75.25, -5%
Lunch Covers: It wasn't on the buzzfeed when I looked for lunch stats. Seems like the stats had been reset already.
Avg PPA:
LY Dinner Sales: $4390
Projected Sales:$4614 (+$446.40)
TY Dinner Sales: $5060.40
+/- : +$670.40, +15%
Dinner Covers:166
Avg PPA: $30.48
Weather: Clear skies and a nice night. 60s most of the evening. Currently 56 degrees at 1130pm.
Any Special events going on?:
Who worked?:
Dusten, Amanda, Joel, Miho, Camacho CL, Ruthy w/ Diana H, Kaori SA
Diana seem to enjoy her first shift. I asked her to train with Junko Wed morning. I'll get all her paperwork filled out and enter her in the system.
Flow of Business, Cuts and Ticket Times:
It was a good busy shift that flew by quickly. Had a steady flow tables for happy hour, and a 8 top reservation at 5. We were already on a small wait by around 630. Got up to a 30-40 min wait around 730-745. Came off the wait around 9. Went 2 on at 910, cut ruthy at 945. Ticket times were great. I never saw anything over 25 min, and most were under 20. Servers did a great job helping to bus tables which helped with a faster turn over. Had a couple of tables go slightly over quote times, but everyone in the lobby was happy (mostly)(see below).
I received 2 complaints about the Katsuo in the Smoking Sashimi tonight. Both ate it all, but nicely complained after. The first was complaining that it tasted off, and insinuated the it might be bad. I told them it might just taste different being smoked. I brought them 3 pieces of Katsuo Nigiri on me, but left the Sashimi on the bill. I just wanted prove a point while making them happy. They backtracked quickly, and said that was fantastic nigiri piece. Very happy in the end. The second table caught me on their way out, and just wanted to let me know they thought it tasted weird. I apologized, and thanked them for their feedback. In both cases the tables said the hama-toro was great. I wanted to try it at the end of the night, but we ran out of Katsuo. I don't know why smoking it would change it that much, but thought I should pass it on.
Had a 5 top (not that it matters, but 1 white woman, 1 Japanese boy and 3 Japanese men) walk in while we were on a 45 min wait, and the lady practically demanded ruthy to sit in the party room. She explained the policy, and lady said they would pay big money. Ruthy got me, and I told them I would have to check the waitlist, and if we could sit them It would just a couple of minutes to set it up. They started walking in the room, and asked them to please hold on while I made sure we weren't skipping another 5 top. They posted in the doorway. When I walked in with set ups, they started sitting down, and I asked for just 1 more minute to set up and remove extra chairs. The lady was obviously annoyed with me, and started following me around the table explaining (while I was still setting up) that the person was very important in Japanese circles, and this was a very important day. When she finished her oddly threatening rant I was finished placing settings and stacking the extra chairs to remove. I responded with a giant sincere smile and said, "Well I'm glad we had the table available for you then. Please have a seat, and I bring some menus right away." Kill them with kindness right. Dusten waited on them so I knew they'd be well taken care of. About an hour into their meal I went in to check on them, and talked to them for a bit. They gave me a bit of the story, I said congratulations, thanked them for coming in, and told them to ask for me if they needed anything. Later the lady was smoking outside and was telling the 4th employee (Joel) this guy's story, and mentioned to him that the manager was a dick. Joel, asked, who Leary? and she said well he was nice when he came to table. That was all she said. She told the story/complained about me to Ruthy, and Hiroe as well. She was slightly buzzed, and very obnoxious. The Japanese men seemed to be very happy, and that was all that mattered to me at this point. The wife took off at the end of the meal, and the men left separately. I caught them on their way out, and thanked them once again. They gave Kome 2 really great compliments. They restaurant owner said that this was the best Japanese restaurant he's ever been to in the states, and lawyer said the warmth of the spirit of the owners really shined through.
So this is already really long, but here's the short version of their story. The guy from Japan owns hundreds of chain restaurants in Japan and Asia (King of Curry Curry, Take Ichi Ramen, and others). He's ex-wife kidnapped his son and ran to Killeen with her new military boyfriend, and he has spent over 2 years getting him back. He got him back today. The other Japanese guys were the attorney, and the translator. The white lady was the lawyer's wife and I'm guessing this was the most exciting thing that has happened in her world in at least a decade. Side note, which I thought was cooler than the story, the lawyer's last name was Taniguchi and he said his father built the Japanese garden at Zlker.
Specials?
Poisson Cru- 6
Smoking Sashimi- 6
Nigiri Spec- 2(for me. wanted to try it. it was really good.)
3 Staff members that stood out (why/how):
Dusten had a huge start and executed it well. Great sales for first cut.
Jason won the alcohol sales contest tonight. Came from way behind to eek into first place at the very end.
Sushi bar had a lot of tickets during the first and last pops, but those guys knock it out with great ticket times
Any VIP's in?
Comps& Void Detail:
Voided 5 sake toros 86'd
Buzztable 10%
A lot of Kome bucks tonight
($25 for server prize)
Take wanted to buy a roll for an old server, Judith
Comped 3 pieces of Katsuo for guests complaining about smoking sashimi
R&M needs?:
some of the sushi boards are looking a little rough. Some of the black one worn down corners that are another color. Might want to go see about some replacements, or if we have enough, get rid of old ones.
86'd items/ need more?
peach sake
sake toro
I believe homemade ice cream was sold out (going off count in the beginning of shift)
Sunday, January 25, 2015
Sunday PM 1/25/15
Written By: Dusten
LY Dinner Sales: 4275
Projected Sales: 4477
TY Dinner Sales:5225
+/- :up 22% over LY and $748 over projected
Dinner Covers:182
Avg PPA:28.71
Previous Days Labor %: 18
Previous Days Comps %: 92.55 uncontrollable, 7.45 contollable
Weather: 70's to 50's
Any Special events going on?:Ramen Tatsu-ya south grand opening.
Who worked?: Joel, Stephanie, Kate, Alex, Clair CL, Jason SA, Hiroe FR and Grace host.
Flow of Business, Cuts and Ticket Times:
We opened with a pop that pretty well lasted until about 8:30 or so. Sushi bar got hit hard and with Kaylynn coming in at 6pm, I think it was difficult for them to catch up for a good while. Servers were a little frantic without an SA until 6:30. We were on a wait by then already. Kitchen tickets approached 25 minutes for an age dashi and a chicken kara-age. I went to investigate and found a ticket of Alex's that had at least 10 izakaya items all together. I talked to Nemo about it, mentioning those things should be coursed out, instead of being dumped on a single ticket. I told him that when the kitchen gets long ticket like that it ties up all of the kitchen stations to the point that kara-ages and age-dashi's on the next ticket take 25 minutes. I spoke with Alex (it was her walk-in 7 top) and asked to her spread it out a little bit when she gets a particularly huge kitchen order.
We slowed pretty significantly at 8:45 so I cut Kate and Stephanie. I cut Joel at 9:10 and Alex at 9:25pm. We had only a very few tables wander in, one at 9:52pm.
Specials? 5x poisson cru, 5x pork belly nigiri, 16x seared aji, 6x tsukiji carpaccio
3 Staff members that stood out (why/how): Grace does well at the host stand but does need some fine tuning. The first party we had tonight sat 15 minutes into the next party's time. She told Stephanie who couldn't get them to budge or pay attention to her. so I stepped in and asked how everything was. "Great," they said. I thanked them and informed them that we had another reservation booked for the room 15 minutes ago, they were waiting in the lobby and we needed the table for them. They immediately and graciously left. I told Grace to let managers know these things if we are busy and running around.
Kate was very helpful and it was her table that parked in front of Shane's house. She said they were apologetic and understanding.
Stephanie seemed frantic at times today but was very clear about most of the help she needed. Just not about campers in the party room.
Any VIP's in? Star Long and his daughter, Old John, An old Kome server Heather came in with her boyfriend- those who were here in those days were glad to see her. Shane came in pretty furious that someone had blocked his driveway for "the second time this week." I went with him outside to get a look at the car so I could get the servers to find who owned it. We got the car moved quickly, but not before I saw Shane give the dude a very stern stern earful. Luckily the driver wasn't wanting any of Shane's aggression. I've dealt with pretty heated exchanges between a smaller but no less territorial neighbor and a customer who thought he could best him in fisticuffs. Not tonight. All things considered we should be really nice to Shane the next time he comes in. Send him things and talk of solutions to his frequently occurring problem.
Comps& Void Detail:15% FNF to Heather, 1 Bday dessert, $10 kome bucks, voided a glass of rose misring- we only have one rose now and the old one was rung in, had a guest change their mind about an apple pie gyoza after 19 minutes of waiting and being charged for it. I re-opened the check and comped the dessert to 'guest changed mind.' That Kara-age teishoku that was mentioned in the blog under 5036 was an "asazu manager" ticket so I owner comped it.
R&M needs?:Jersey had an issue with the printer spitting out a bunch of wanted pages while trying to print an order form. Hence the stack of semi-reusable paper on the desk.
Had the servers dump the soy sauces and wash the containers. apparently there were chunks in the sow sauce on the tables. Jersey strained the soy sauce in the big bucket so tomorrow's batch should be fine.... should be.
86'd items/ need more? crayons for kids. 300ml bottles of kanbara and dreamy clouds.
LY Dinner Sales: 4275
Projected Sales: 4477
TY Dinner Sales:5225
+/- :up 22% over LY and $748 over projected
Dinner Covers:182
Avg PPA:28.71
Previous Days Labor %: 18
Previous Days Comps %: 92.55 uncontrollable, 7.45 contollable
Weather: 70's to 50's
Any Special events going on?:Ramen Tatsu-ya south grand opening.
Who worked?: Joel, Stephanie, Kate, Alex, Clair CL, Jason SA, Hiroe FR and Grace host.
Flow of Business, Cuts and Ticket Times:
We opened with a pop that pretty well lasted until about 8:30 or so. Sushi bar got hit hard and with Kaylynn coming in at 6pm, I think it was difficult for them to catch up for a good while. Servers were a little frantic without an SA until 6:30. We were on a wait by then already. Kitchen tickets approached 25 minutes for an age dashi and a chicken kara-age. I went to investigate and found a ticket of Alex's that had at least 10 izakaya items all together. I talked to Nemo about it, mentioning those things should be coursed out, instead of being dumped on a single ticket. I told him that when the kitchen gets long ticket like that it ties up all of the kitchen stations to the point that kara-ages and age-dashi's on the next ticket take 25 minutes. I spoke with Alex (it was her walk-in 7 top) and asked to her spread it out a little bit when she gets a particularly huge kitchen order.
We slowed pretty significantly at 8:45 so I cut Kate and Stephanie. I cut Joel at 9:10 and Alex at 9:25pm. We had only a very few tables wander in, one at 9:52pm.
Specials? 5x poisson cru, 5x pork belly nigiri, 16x seared aji, 6x tsukiji carpaccio
3 Staff members that stood out (why/how): Grace does well at the host stand but does need some fine tuning. The first party we had tonight sat 15 minutes into the next party's time. She told Stephanie who couldn't get them to budge or pay attention to her. so I stepped in and asked how everything was. "Great," they said. I thanked them and informed them that we had another reservation booked for the room 15 minutes ago, they were waiting in the lobby and we needed the table for them. They immediately and graciously left. I told Grace to let managers know these things if we are busy and running around.
Kate was very helpful and it was her table that parked in front of Shane's house. She said they were apologetic and understanding.
Stephanie seemed frantic at times today but was very clear about most of the help she needed. Just not about campers in the party room.
Any VIP's in? Star Long and his daughter, Old John, An old Kome server Heather came in with her boyfriend- those who were here in those days were glad to see her. Shane came in pretty furious that someone had blocked his driveway for "the second time this week." I went with him outside to get a look at the car so I could get the servers to find who owned it. We got the car moved quickly, but not before I saw Shane give the dude a very stern stern earful. Luckily the driver wasn't wanting any of Shane's aggression. I've dealt with pretty heated exchanges between a smaller but no less territorial neighbor and a customer who thought he could best him in fisticuffs. Not tonight. All things considered we should be really nice to Shane the next time he comes in. Send him things and talk of solutions to his frequently occurring problem.
Comps& Void Detail:15% FNF to Heather, 1 Bday dessert, $10 kome bucks, voided a glass of rose misring- we only have one rose now and the old one was rung in, had a guest change their mind about an apple pie gyoza after 19 minutes of waiting and being charged for it. I re-opened the check and comped the dessert to 'guest changed mind.' That Kara-age teishoku that was mentioned in the blog under 5036 was an "asazu manager" ticket so I owner comped it.
R&M needs?:Jersey had an issue with the printer spitting out a bunch of wanted pages while trying to print an order form. Hence the stack of semi-reusable paper on the desk.
Had the servers dump the soy sauces and wash the containers. apparently there were chunks in the sow sauce on the tables. Jersey strained the soy sauce in the big bucket so tomorrow's batch should be fine.... should be.
86'd items/ need more? crayons for kids. 300ml bottles of kanbara and dreamy clouds.
Sunday AM 1.25.15
Written By: Elizabeth
LY Lunch Sales: $1686
Projected Sales: $1814
TY Lunch Sales: $2201
+/- : +31% LY and +$387 PS
Lunch Covers: 112
Avg PPA: $19.65
As of right now we are 8% up for the week. We have two reservations set for tonight, and people have been calling trying to make reservations so I'm assuming we'll be busy again. If we hit our sales goal we will be up 6% for the month.
Previous Days Labor %:15%
Previous Days Comps %: 2.62% with only 3.66% being contrl.
Weather: Sunny and beautiful!!! 71/37
Any Special events going on?: none that I am aware of.
Who worked?: Krystin, Sayo, Stephanie, Camacho CL. Grace Host, Jason FR. No SA
Flow of Business, Cuts and Ticket Times:
busy busy busy from the start- we filled up by 12:30 and were on a waitlist of about 8 tables. Had two 8-top walk ins, luckily they were about 40 mintues from each other so we were able to seat the party room twice. Had some 35 minute sushi roll times. I noticed only Kaylynn was making the rolls and Kazu doing prep. She could have really used some help. Going forward can we have him stop doing prep to help make rolls if we start getting that backed up?Also, can we find any other time to make sushi rice? This happens almost weekly during a rush when there is someone standing in the dishpit, making sushi rice. Not only does it cause a major back up for servers and those running in between but it also is kind of gross having all of those dirty things being thrown everywhere and then the sushi rice. Could we make it before service? I know it may not be possible, but maybe we can find another spot to do it? Just throwing the ideas out there.
It was just Jersey and Daniel in the kitchen during the initial push, Take showed up a little later, but I guess this morning Toshi told Krystin to push Bento boxes. Going forward, if we only have 2 on in the kitchen, we really can't push the Bento's because of the limited man power. Jersey and Daniel were hustling back there with a full rail including the 8 top that ordered kitchen food, etc, and they were really working hard, pumping that food out, but it's going to be too soon before they just hit a wall. I'm nervous with the Bento boxes going on the menu- we need to make sure we have enough staff back there to handle a busy shift like that. Take took some relief from them when he got here, but it wasn't until later on.
Other than that, it started to die down around 1:30. I cut Krystin at that time and then went down to just Camacho and Sayo at 2pm, then just Camacho at 2:30. It slowly died as the beautiful afternoon went on.
Specials?
3 Staff members that stood out (why/how):
*Stephanie was really helpful with prebussing, watering other tables, etc while we didn't have a busser
*Grace also did a great job. Just needs to stay on top of stocking chopsticks, but she was also all over the place helping to bus in her downtime. She's really developing. Looking forward to getting her food runner trained as well.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Camacho's lunch and wine- he won the contest last night and instead of taking a gift card somewhere he took the equivalent in Kome Bucks.
R&M needs?:
Going forward, the ipod should be disconnected and placed in the office after service is over. If any of the staff would like to listen to music they can do so on their own devices and with the cords provided. No more employee us of the ipod!
86'd items/ need more?
LY Lunch Sales: $1686
Projected Sales: $1814
TY Lunch Sales: $2201
+/- : +31% LY and +$387 PS
Lunch Covers: 112
Avg PPA: $19.65
As of right now we are 8% up for the week. We have two reservations set for tonight, and people have been calling trying to make reservations so I'm assuming we'll be busy again. If we hit our sales goal we will be up 6% for the month.
Previous Days Labor %:15%
Previous Days Comps %: 2.62% with only 3.66% being contrl.
Weather: Sunny and beautiful!!! 71/37
Any Special events going on?: none that I am aware of.
Who worked?: Krystin, Sayo, Stephanie, Camacho CL. Grace Host, Jason FR. No SA
Flow of Business, Cuts and Ticket Times:
busy busy busy from the start- we filled up by 12:30 and were on a waitlist of about 8 tables. Had two 8-top walk ins, luckily they were about 40 mintues from each other so we were able to seat the party room twice. Had some 35 minute sushi roll times. I noticed only Kaylynn was making the rolls and Kazu doing prep. She could have really used some help. Going forward can we have him stop doing prep to help make rolls if we start getting that backed up?Also, can we find any other time to make sushi rice? This happens almost weekly during a rush when there is someone standing in the dishpit, making sushi rice. Not only does it cause a major back up for servers and those running in between but it also is kind of gross having all of those dirty things being thrown everywhere and then the sushi rice. Could we make it before service? I know it may not be possible, but maybe we can find another spot to do it? Just throwing the ideas out there.
It was just Jersey and Daniel in the kitchen during the initial push, Take showed up a little later, but I guess this morning Toshi told Krystin to push Bento boxes. Going forward, if we only have 2 on in the kitchen, we really can't push the Bento's because of the limited man power. Jersey and Daniel were hustling back there with a full rail including the 8 top that ordered kitchen food, etc, and they were really working hard, pumping that food out, but it's going to be too soon before they just hit a wall. I'm nervous with the Bento boxes going on the menu- we need to make sure we have enough staff back there to handle a busy shift like that. Take took some relief from them when he got here, but it wasn't until later on.
Other than that, it started to die down around 1:30. I cut Krystin at that time and then went down to just Camacho and Sayo at 2pm, then just Camacho at 2:30. It slowly died as the beautiful afternoon went on.
Specials?
3 Staff members that stood out (why/how):
*Stephanie was really helpful with prebussing, watering other tables, etc while we didn't have a busser
*Grace also did a great job. Just needs to stay on top of stocking chopsticks, but she was also all over the place helping to bus in her downtime. She's really developing. Looking forward to getting her food runner trained as well.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Camacho's lunch and wine- he won the contest last night and instead of taking a gift card somewhere he took the equivalent in Kome Bucks.
R&M needs?:
Going forward, the ipod should be disconnected and placed in the office after service is over. If any of the staff would like to listen to music they can do so on their own devices and with the cords provided. No more employee us of the ipod!
86'd items/ need more?
Saturday, January 24, 2015
Saturday 1.24.15
Written By: Elizabeth
LY Lunch Sales: $2886
Projected Sales: $2386
TY Lunch Sales: $2349
+/- : -$37 PS and -19%
Lunch Covers: 152
Avg PPA: $15.45
LY Dinner Sales: $6594
Projected Sales: $7288
TY Dinner Sales: $7452
+/- : +$164 PS and +13% LY
Dinner Covers: 222
Avg PPA: $33.57
Previous Days Labor %: 17%
Previous Days Comps %: 5.52% all uncontrollable. Manager meal $115?? Managers, please make sure we are comping meals the day of the meal. I noticed there was no manager meal comp on Thursday but then a bunch on Friday. I also noticed there is a chicken kara-age teishoku under employe #5036. Whoever this is please close it to the appropriate comp.
Weather: Sunny. 59/42
Going forward, if the opener could write in the actual temps for the day, that way when we look back at notes we have a better idea about how the weather affects business. I was looking at notes from this time last year and all it says is "very cold" etc. So we need to be a little more specific
Any Special events going on?:
Who worked?:
Lunch: Joel, Krystin, Alex, Johnny CL> Dena Host, Mandy FR, Kaori SA.
Dinner: Clair, Sayo, Sophia, Camacho, Dusten CL. Miho CT. Grace/Ally Host, Hiroe FR, Jason SA.
Flow of Business, Cuts and Ticket Times:
Lunch was very slow. It still was rather empty by 1pm so I cut Joel. It finally picked up at 2pm and we went on a small wait. Had an issue with A7- they ordered an Udon to go. First I had to intercept Alex and let her know that we do not do to go especially on Ramen or any noodle soups. If guests want to take it with them they can box it at the table, but we do not do that. Correct? Just to get us all on the same page. I think some have forgotten. I've already added it to the shift notes as a reminder. Anyhow, they ordered the Udon to go, then after it was boxed they asked that we separate the noodles and the broth. I brought it out to them because it was already boxed and they asked if I could just take it back and put the broth in a separate container. I did but let them know that we typically do not do this. They didn't seem to care. 4 top of students just wanted their stuff to go. Oh well.
Dinner: There was a line at the door as soon as we opened. We filled up around 6:30 and then what seemed like all at once, 21 tables got on the waitlist. Twenty one tables!! I know. It was intense. There was practically no downtime between putting one guest on the waitlist and paging another. I worked with the two girls to get tables in and out. The wait time soared to an hour and a half wait. Some people weren't willing to wait, but a lot were. But after that one huge push, by 8:30 we had a "normal sized" wait list after that. We got off the wait around 9:45. At 9:30 I cut grace, clair and sayo. Sophia, Dusten and Camacho all took another table or two before I went down to just Dusten at 10:30.
For Reservations we had a 7 and a 9pm reservation. The 7pm didn't show up until 7:30 and luckily we didn't seat the table. They were a special crew, Dusten and Kayo knew them- Christine and Justin I believe were their names. They didn't have 6 people in their party so they grabbed a random family from the lobby in order to maintain the rule of 6 or more. I let them know we had a 9pm reso and they were cool with it and out with plenty of time. The 9pm reso came in and at 9:40 when they got their rolls they said "okay you have 5 minutes to eat, we have to go" And sure enough they asked for the check, then asked that they be paid out per couple, then rushed Clair to get them paid because the cab was here. Odd. But they left presumably happy.
It was an interesting night to say the least. Ticket times from the kitchen were good. And about 30 minutes from the sushi bar during the height of business.
Specials?
3 Staff members that stood out (why/how):
* Alex was very helpful at lunch, watering tables in her spare time.
*Dena is skating on thin ice. I caught her checking her phone at the host stand twice. Once I let it go because I thought she saw me. The second time I asked her to put it away. Then when dinner rolled around we went to turn the heaters on and neither had propane tanks in them, and then we almost ran out of napkins at the host stand and there wasn't a back up box in the office. I'm starting to feel like she isn't as gung ho as I thought she was.
*Grace did a great job keeping her cool and smiling through the major rush we had.
Ran a sake as % of your sales contest.
*Sophia rocked out the back B's doing only $20 less than camacho did in the back A's
Any VIP's in?
Lunch: Phil & Phyllis (gave them a FNF), (M)Andrew was in with his fiance celebrating their 3 yr. annv.
Comps& Void Detail:
Lunch: FNF for neighbors, Emp Day off for Andrew, 2 tables redeemed Kome Bucks, voided seaweed salad 86
Dinner: bday desserts, voided 5 nama sake (meant to be sashimi)
R&M needs?:
86'd items/ need more?
Birthday candles
LY Lunch Sales: $2886
Projected Sales: $2386
TY Lunch Sales: $2349
+/- : -$37 PS and -19%
Lunch Covers: 152
Avg PPA: $15.45
LY Dinner Sales: $6594
Projected Sales: $7288
TY Dinner Sales: $7452
+/- : +$164 PS and +13% LY
Dinner Covers: 222
Avg PPA: $33.57
Previous Days Labor %: 17%
Previous Days Comps %: 5.52% all uncontrollable. Manager meal $115?? Managers, please make sure we are comping meals the day of the meal. I noticed there was no manager meal comp on Thursday but then a bunch on Friday. I also noticed there is a chicken kara-age teishoku under employe #5036. Whoever this is please close it to the appropriate comp.
Weather: Sunny. 59/42
Going forward, if the opener could write in the actual temps for the day, that way when we look back at notes we have a better idea about how the weather affects business. I was looking at notes from this time last year and all it says is "very cold" etc. So we need to be a little more specific
Any Special events going on?:
Who worked?:
Lunch: Joel, Krystin, Alex, Johnny CL> Dena Host, Mandy FR, Kaori SA.
Dinner: Clair, Sayo, Sophia, Camacho, Dusten CL. Miho CT. Grace/Ally Host, Hiroe FR, Jason SA.
Flow of Business, Cuts and Ticket Times:
Lunch was very slow. It still was rather empty by 1pm so I cut Joel. It finally picked up at 2pm and we went on a small wait. Had an issue with A7- they ordered an Udon to go. First I had to intercept Alex and let her know that we do not do to go especially on Ramen or any noodle soups. If guests want to take it with them they can box it at the table, but we do not do that. Correct? Just to get us all on the same page. I think some have forgotten. I've already added it to the shift notes as a reminder. Anyhow, they ordered the Udon to go, then after it was boxed they asked that we separate the noodles and the broth. I brought it out to them because it was already boxed and they asked if I could just take it back and put the broth in a separate container. I did but let them know that we typically do not do this. They didn't seem to care. 4 top of students just wanted their stuff to go. Oh well.
Dinner: There was a line at the door as soon as we opened. We filled up around 6:30 and then what seemed like all at once, 21 tables got on the waitlist. Twenty one tables!! I know. It was intense. There was practically no downtime between putting one guest on the waitlist and paging another. I worked with the two girls to get tables in and out. The wait time soared to an hour and a half wait. Some people weren't willing to wait, but a lot were. But after that one huge push, by 8:30 we had a "normal sized" wait list after that. We got off the wait around 9:45. At 9:30 I cut grace, clair and sayo. Sophia, Dusten and Camacho all took another table or two before I went down to just Dusten at 10:30.
For Reservations we had a 7 and a 9pm reservation. The 7pm didn't show up until 7:30 and luckily we didn't seat the table. They were a special crew, Dusten and Kayo knew them- Christine and Justin I believe were their names. They didn't have 6 people in their party so they grabbed a random family from the lobby in order to maintain the rule of 6 or more. I let them know we had a 9pm reso and they were cool with it and out with plenty of time. The 9pm reso came in and at 9:40 when they got their rolls they said "okay you have 5 minutes to eat, we have to go" And sure enough they asked for the check, then asked that they be paid out per couple, then rushed Clair to get them paid because the cab was here. Odd. But they left presumably happy.
It was an interesting night to say the least. Ticket times from the kitchen were good. And about 30 minutes from the sushi bar during the height of business.
Specials?
3 Staff members that stood out (why/how):
* Alex was very helpful at lunch, watering tables in her spare time.
*Dena is skating on thin ice. I caught her checking her phone at the host stand twice. Once I let it go because I thought she saw me. The second time I asked her to put it away. Then when dinner rolled around we went to turn the heaters on and neither had propane tanks in them, and then we almost ran out of napkins at the host stand and there wasn't a back up box in the office. I'm starting to feel like she isn't as gung ho as I thought she was.
*Grace did a great job keeping her cool and smiling through the major rush we had.
Ran a sake as % of your sales contest.
*Sophia rocked out the back B's doing only $20 less than camacho did in the back A's
Any VIP's in?
Lunch: Phil & Phyllis (gave them a FNF), (M)Andrew was in with his fiance celebrating their 3 yr. annv.
Comps& Void Detail:
Lunch: FNF for neighbors, Emp Day off for Andrew, 2 tables redeemed Kome Bucks, voided seaweed salad 86
Dinner: bday desserts, voided 5 nama sake (meant to be sashimi)
R&M needs?:
86'd items/ need more?
Birthday candles
Friday, January 23, 2015
Friday PM 1.23.15
Written By: Elizabeth
Correction to lunch sales:
LY Lunch Sales: $2166
Projected Sales: $2414
TY Lunch Sales: $2171
+/- : 0% LY and -$242 PS
Lunch Covers:
Avg PPA:
LY Dinner Sales: $5678
Projected Sales: $6210
TY Dinner Sales: $6168
+/- : +9% LY and -$42 PS
Dinner Covers: 209
Avg PPA: $29.51
Weather: the sun was out for the afternoon- still cold though.
Any Special events going on?:
Who worked?: Jason, Johnny, Alex, mandy, Dusten CL. Grace host, Lindsey CT, Sigele FR, Jason SA trained Joshua
Flow of Business, Cuts and Ticket Times:
The usual crowd, slow to start filled up by 6:30 and on a wait. It was ALL two tops tonight. I would say we had maybe 20% of the tables 3+ in the party but the majority of the evening was 2 tops. No major issues, however. Had one 1 four top wait 15 minutes over their quote time due to a few lingering tables. But they were super understanding I bought them 4 miso soups and they were happy. Then had this really strange incident occur at the very end, this woman and her boyfriend were waiting for a table around 10:15 and we were about to seat them when the guy stormed out and the woman started scolding Grace saying we sat the last table before them but those people came in after them blah blah blah, going on. I intervened and told her we certainly did not seat them first but had a table ready for them right now anyway. She retrieved her boyfriend and they dined. They were an odd bunch to begin with anyway. Other than that everything went well this evening. Nothing much to note.
Specials?
3 Staff members that stood out (why/how):
*Josh did a great job. I plan on giving him more hours after next week's schedule and he expressed interest in working other areas of the restaurant as well, so I'll get him FR trained too.
*Grace is also interested in food running so I am going to start training her there too.
Any VIP's in?
Rachel and Carlos, Leslie & friend,
Comps& Void Detail:
a few voids for staff here and there tonight- hops and grain 86, tskuiji 86, yakiniku misring, austin east cider misring,
R&M needs?:
I noticed a few parfaits were put in wine glasses. I don't know who prepped them that way but going forward if we could refrain from doing that. It's going to be hard to get the jello out of the wine glasses.
86'd items/ need more?
Correction to lunch sales:
LY Lunch Sales: $2166
Projected Sales: $2414
TY Lunch Sales: $2171
+/- : 0% LY and -$242 PS
Lunch Covers:
Avg PPA:
LY Dinner Sales: $5678
Projected Sales: $6210
TY Dinner Sales: $6168
+/- : +9% LY and -$42 PS
Dinner Covers: 209
Avg PPA: $29.51
Weather: the sun was out for the afternoon- still cold though.
Any Special events going on?:
Who worked?: Jason, Johnny, Alex, mandy, Dusten CL. Grace host, Lindsey CT, Sigele FR, Jason SA trained Joshua
Flow of Business, Cuts and Ticket Times:
The usual crowd, slow to start filled up by 6:30 and on a wait. It was ALL two tops tonight. I would say we had maybe 20% of the tables 3+ in the party but the majority of the evening was 2 tops. No major issues, however. Had one 1 four top wait 15 minutes over their quote time due to a few lingering tables. But they were super understanding I bought them 4 miso soups and they were happy. Then had this really strange incident occur at the very end, this woman and her boyfriend were waiting for a table around 10:15 and we were about to seat them when the guy stormed out and the woman started scolding Grace saying we sat the last table before them but those people came in after them blah blah blah, going on. I intervened and told her we certainly did not seat them first but had a table ready for them right now anyway. She retrieved her boyfriend and they dined. They were an odd bunch to begin with anyway. Other than that everything went well this evening. Nothing much to note.
Specials?
3 Staff members that stood out (why/how):
*Josh did a great job. I plan on giving him more hours after next week's schedule and he expressed interest in working other areas of the restaurant as well, so I'll get him FR trained too.
*Grace is also interested in food running so I am going to start training her there too.
Any VIP's in?
Rachel and Carlos, Leslie & friend,
Comps& Void Detail:
a few voids for staff here and there tonight- hops and grain 86, tskuiji 86, yakiniku misring, austin east cider misring,
R&M needs?:
I noticed a few parfaits were put in wine glasses. I don't know who prepped them that way but going forward if we could refrain from doing that. It's going to be hard to get the jello out of the wine glasses.
86'd items/ need more?
Friday AM Recap 1/23/15
Written By: Leary
LY Lunch Sales: $2166
Projected Sales: $2171.65
TY Lunch Sales: $2171.65
+/- : +$5.65, +0%
Lunch Covers: 113
Avg PPA: $19.22
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %: 20%
Previous Days Comps %: 3.08%
Con: 19.51%
UnCon: 80.49%
Weather: Cold and rainy morning with the Sun slowly creeping out late afternoon.
Any Special events going on?:
Who worked?:
Lindsey, Joel, Sophia, Lynn CL, Grace H, Jason FR
Flow of Business, Cuts and Ticket Times:
It took awhile to get going, but we filled up by 1230 and went on about a 20 minute wait. Slowed back down by 115 , and went 2 On. Had a slow steady flow of tables come in the last 45 minutes. A couple of 25 min tickets from the sushi bar and kitchen, but most were under 20 min.
Specials?
Bentos- 13
3 Staff members that stood out (why/how):
-Jason did a great job running food, and bussing.
-Grace was solid at the host stand. Warm and friendly with guests as well as being super helpful bussing and setting tables.
-Lynn did a great job bussing tables in everyone's section.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2166
Projected Sales: $2171.65
TY Lunch Sales: $2171.65
+/- : +$5.65, +0%
Lunch Covers: 113
Avg PPA: $19.22
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %: 20%
Previous Days Comps %: 3.08%
Con: 19.51%
UnCon: 80.49%
Weather: Cold and rainy morning with the Sun slowly creeping out late afternoon.
Any Special events going on?:
Who worked?:
Lindsey, Joel, Sophia, Lynn CL, Grace H, Jason FR
Flow of Business, Cuts and Ticket Times:
It took awhile to get going, but we filled up by 1230 and went on about a 20 minute wait. Slowed back down by 115 , and went 2 On. Had a slow steady flow of tables come in the last 45 minutes. A couple of 25 min tickets from the sushi bar and kitchen, but most were under 20 min.
Specials?
Bentos- 13
3 Staff members that stood out (why/how):
-Jason did a great job running food, and bussing.
-Grace was solid at the host stand. Warm and friendly with guests as well as being super helpful bussing and setting tables.
-Lynn did a great job bussing tables in everyone's section.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
Thursday 1/22/15 Recap
Written By:Leary
LY Lunch Sales:$1703
Projected Sales: $1943 (-$817.60)
TY Lunch Sales: $1125.40
+/- : -$577.60, -34%
Lunch Covers:66
Avg PPA: $17.05
LY Dinner Sales: $3144
Projected Sales: $3904 (+$382)
TY Dinner Sales: $4286
+/- : +$1125.40, +36%
Dinner Covers:150
Avg PPA: $28.57
Previous Days Labor %: 24%
Previous Days Comps %: 4.03%
Uncontrollable: 96.91%
Controllable: 3.09%
Weather: Cold and Rainy
Any Special events going on?:
Who worked?:
Sophia, Kate, Lindsey, Lynn CL, Junko H, Mandy FR
Flow of Business, Cuts and Ticket Times:
Lunch:
This is the slowest lunch I've worked since I've been back. I was hoping we might get a late pop, but it never happened. It was raining pretty hard most of the afternoon so maybe people ordered out for lunch today. We still were not 1/2 full by 1 so I went 2 on. Cut Junko at 115, and 1 on at 130. Had 2 1 tops walk in for the last 3o minutes. Tickets times were great.
Had to comp a spicy Miso Ramen because the guy found some hard red plastic chunks in it. He was very understanding about it, but had to get back to work so I brought him one togo to enjoy at the office. Showed Jersey the plastic, and we looked around the kitchen to try and figure out where it came from, but couldn't figure it out.
Dinner:
It was such a slow start. Ran with 4 on since we closed the party room because of the leak in the roof, and we had an extra SA training. We started filling up around 8, and got up to a 30 minute wait by 830. Got everyone sat by 9, and went 2 on. Cut the host at 930. Ticket times were good all around.
Josh the new SA did a solid job for his first shift. Very personable with guests and staff. Open availability and wants to train in other support rolls and work whatever we need. I think he'll be a good fit.
Specials?
Tsukiji Carpaccio- 9
Poisson Cru- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Steven (UT Professor) and his wife (Name?)
Comps& Void Detail:
-Comped Miso Ramen besause of plastic found in it.
-Lots of training rolls for spencer
-Training meals for Josh and Jason
-Comped some Suziki sashimi for some regulars (really nice gay couple that live in the neighborhood) at the sushi bar. They said it smelled and tasted off. Toshi said it was fine, but the piece I tried tasted a little off to me as well.
-Comped a edemame that took a while to hit the table. Mandy dropped the first one in the wait station. Had a remake made, but the ticket got lost while cleaning up the mess. None of the servers claimed it. Eventually I figured out that it was going to B8. They had already received their rolls when I got there, and didn't want it. I gave it to them on the house, and explained the situation. They were understanding.
-Owner comp for Take & Kayo
R&M needs?:
Roof leaking from the rain. The roofers are going to be come next week correct?
86'd items/ need more?
LY Lunch Sales:$1703
Projected Sales: $1943 (-$817.60)
TY Lunch Sales: $1125.40
+/- : -$577.60, -34%
Lunch Covers:66
Avg PPA: $17.05
LY Dinner Sales: $3144
Projected Sales: $3904 (+$382)
TY Dinner Sales: $4286
+/- : +$1125.40, +36%
Dinner Covers:150
Avg PPA: $28.57
Previous Days Labor %: 24%
Previous Days Comps %: 4.03%
Uncontrollable: 96.91%
Controllable: 3.09%
Weather: Cold and Rainy
Any Special events going on?:
Who worked?:
Sophia, Kate, Lindsey, Lynn CL, Junko H, Mandy FR
Flow of Business, Cuts and Ticket Times:
Lunch:
This is the slowest lunch I've worked since I've been back. I was hoping we might get a late pop, but it never happened. It was raining pretty hard most of the afternoon so maybe people ordered out for lunch today. We still were not 1/2 full by 1 so I went 2 on. Cut Junko at 115, and 1 on at 130. Had 2 1 tops walk in for the last 3o minutes. Tickets times were great.
Had to comp a spicy Miso Ramen because the guy found some hard red plastic chunks in it. He was very understanding about it, but had to get back to work so I brought him one togo to enjoy at the office. Showed Jersey the plastic, and we looked around the kitchen to try and figure out where it came from, but couldn't figure it out.
Dinner:
It was such a slow start. Ran with 4 on since we closed the party room because of the leak in the roof, and we had an extra SA training. We started filling up around 8, and got up to a 30 minute wait by 830. Got everyone sat by 9, and went 2 on. Cut the host at 930. Ticket times were good all around.
Josh the new SA did a solid job for his first shift. Very personable with guests and staff. Open availability and wants to train in other support rolls and work whatever we need. I think he'll be a good fit.
Specials?
Tsukiji Carpaccio- 9
Poisson Cru- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Steven (UT Professor) and his wife (Name?)
Comps& Void Detail:
-Comped Miso Ramen besause of plastic found in it.
-Lots of training rolls for spencer
-Training meals for Josh and Jason
-Comped some Suziki sashimi for some regulars (really nice gay couple that live in the neighborhood) at the sushi bar. They said it smelled and tasted off. Toshi said it was fine, but the piece I tried tasted a little off to me as well.
-Comped a edemame that took a while to hit the table. Mandy dropped the first one in the wait station. Had a remake made, but the ticket got lost while cleaning up the mess. None of the servers claimed it. Eventually I figured out that it was going to B8. They had already received their rolls when I got there, and didn't want it. I gave it to them on the house, and explained the situation. They were understanding.
-Owner comp for Take & Kayo
R&M needs?:
Roof leaking from the rain. The roofers are going to be come next week correct?
86'd items/ need more?
Wednesday, January 21, 2015
Wednesday Recap 1/21/14
Written By: Leary
LY Lunch Sales:$1232
Projected Sales: $1404 (+$103.20)
TY Lunch Sales: $1507.20
+/- : +$275.20, +22%
Lunch Covers: 94
Avg PPA: $16.03
LY Dinner Sales: $4123
Projected Sales: $4271 (-379.15)
TY Dinner Sales: $3891.85
+/- : -$231.15, -6%
Dinner Covers: 134
Avg PPA: $29.04
Previous Days Labor %: 22%
Previous Days Comps %: 4.23%
Controllable: 13%
Uncontrollable: 87%
Weather: Chilly, Cloudy, and light scattered showers throughout the day
Any Special events going on?:
Who worked?:
Lunch: Krystin, Kate, Johnny, Lynn CL, Junko H, Sigele FR
Dinner: Krystin, Sayo, Naoto, Lindsey, Sophia CL, Dena H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty easy lunch. Never had a big pop. It was just a steady flow of tables. Filled up around 1230, but emptied out again by 1. Went 2 on at 1. Had a steady flow of tables to keep Lynn and Johnny until 2. Ticket times were great.
Dinner:
The chilly drizzly weather definitely seem to folks indoors tonight. Slow start and end to the evening. We had a very small pop between 730-830 with a steady flow of 3-4 tables on a wait, but it empty out a lot by 845. Went 2 on at 835. 1 on at 930. Cut the host at 9. Ticket times were great.
Ran a perfect ticket contest tonight. It's kind of weird one here since it's more of a small plate dining experience here, but I want to get servers more in the habit of pushing those little extras in the beginning and end of the meal to help drive sales up. Some servers are great about planting the seed for dessert and offering starters, such as Dusten, but others could probably be a little more proactive about suggesting it.
Specials?
Smoking Sashimi- 5
Poison Cru- 2
Tako-Wasa Nigiri- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Neil
Comps& Void Detail:
-Comped a Natto Nigiri piece for B2. This is a tough one because there wasn't anything wrong with it. They wanted try it, pulled a little bit out, tasted it, and immediately sent it back. They ordered a lot of other items, and it's hard to want to punish someone for trying new things. I think maybe in the future it might be nice to bring somebody a tiny amount to try rather having a $7 comp.
-Comped a Bday Parfait. Noticed the computer rings it up as $7 and the dessert menu says $7.50. Should I change the price in the computer, or is it a typo on the menu?
-Comped a drink for Krystin for getting the closest to winning the contest without hitting the minimum to win.
R&M needs?:
I was worried about the roof in the party room with the rain earlier in the evening, but it held out.
86'd items/ need more?
LY Lunch Sales:$1232
Projected Sales: $1404 (+$103.20)
TY Lunch Sales: $1507.20
+/- : +$275.20, +22%
Lunch Covers: 94
Avg PPA: $16.03
LY Dinner Sales: $4123
Projected Sales: $4271 (-379.15)
TY Dinner Sales: $3891.85
+/- : -$231.15, -6%
Dinner Covers: 134
Avg PPA: $29.04
Previous Days Labor %: 22%
Previous Days Comps %: 4.23%
Controllable: 13%
Uncontrollable: 87%
Weather: Chilly, Cloudy, and light scattered showers throughout the day
Any Special events going on?:
Who worked?:
Lunch: Krystin, Kate, Johnny, Lynn CL, Junko H, Sigele FR
Dinner: Krystin, Sayo, Naoto, Lindsey, Sophia CL, Dena H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty easy lunch. Never had a big pop. It was just a steady flow of tables. Filled up around 1230, but emptied out again by 1. Went 2 on at 1. Had a steady flow of tables to keep Lynn and Johnny until 2. Ticket times were great.
Dinner:
The chilly drizzly weather definitely seem to folks indoors tonight. Slow start and end to the evening. We had a very small pop between 730-830 with a steady flow of 3-4 tables on a wait, but it empty out a lot by 845. Went 2 on at 835. 1 on at 930. Cut the host at 9. Ticket times were great.
Ran a perfect ticket contest tonight. It's kind of weird one here since it's more of a small plate dining experience here, but I want to get servers more in the habit of pushing those little extras in the beginning and end of the meal to help drive sales up. Some servers are great about planting the seed for dessert and offering starters, such as Dusten, but others could probably be a little more proactive about suggesting it.
Specials?
Smoking Sashimi- 5
Poison Cru- 2
Tako-Wasa Nigiri- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Neil
Comps& Void Detail:
-Comped a Natto Nigiri piece for B2. This is a tough one because there wasn't anything wrong with it. They wanted try it, pulled a little bit out, tasted it, and immediately sent it back. They ordered a lot of other items, and it's hard to want to punish someone for trying new things. I think maybe in the future it might be nice to bring somebody a tiny amount to try rather having a $7 comp.
-Comped a Bday Parfait. Noticed the computer rings it up as $7 and the dessert menu says $7.50. Should I change the price in the computer, or is it a typo on the menu?
-Comped a drink for Krystin for getting the closest to winning the contest without hitting the minimum to win.
R&M needs?:
I was worried about the roof in the party room with the rain earlier in the evening, but it held out.
86'd items/ need more?
Tuesday PM Recap
Written By: Leary
LY Dinner Sales: $0.00
Projected Sales: $3640
TY Dinner Sales: $3801.85
+/- : Beat the sales goal by $161.85
Dinner Covers: 145
Avg PPA: $26.22
Weather: Beautiful spring evening
Any Special events going on?: I believe the Governor was sworn in today. The ice guy said he got stuck in the downtown area because of it. Did Daruma get any business from it?
Who worked?:
Kate, Lindsey, Alex, Krystin, Clair CL, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Pretty slow night as expected after a 3 day weekend. By 730 we had several tables still open so I cut Kate and ran with lunch sections the rest of the evening. We did eventually fill up, and went on a small wait of 3 tables shortly after 8. Had a steady flow of tables until about 845. Went 2 on at 850. 1 on and cut the host at 930. Ticket times were great. Had to comp 1 roll because of a miscommunication with a tables. The mom was awkward and confusing during my interactions so I see how it could easily happen. Pretty mellow night all around, but sales ended up being decent in the end.
Had a 5 top walk that wanted to sit in the party because maybe a sixth person who was flying in might be showing up. I explained the seating policy, offered to seat them at B1, and if the 6th showed
up I would move them in the party room if it was still unseat. One lady was grumpy about it, but agreed. They were completely done eating for about 10 minutes, and the 6th person showed. We were still slow, and he sat himself at an empty A5. I went by and asked him if I could bring him a menu he said they were about to take off. They sat there for another 20 minutes, and then I needed the table. I went over and offered to move them, but said I had customers waiting for the table. They all started to leave without saying anything except the joiner who said they were fine. I told them they could hang out, and maybe I could add a 6th chair to the table while they caught up. They ignored me and continue to head out. The whole interaction was weird and hopefully nothing comes of it, but I kind of got the feeling there might be a yelp on the way.
Specials?
Poisson Cru- 1
Smoking Sashimi- 1
Tako-wasa nigiri- 2
3 Staff members that stood out (why/how):
Sigele was extremely helpful bussing tables during her down time.
Had a contest tonight (bingo), and all the servers did a great job of pushing all the items on the bingo card.
Any VIP's in?
Merrill and Nikola from Wingzup came in at the end of the night, and sat at the sushi bar. Rang up a huge tab, bought the staff 2 bottles of Dreamy Clouds, and tipped Clair $100. Super friendly and have a lot of love for Kome. Great way to finish the night.
Comps& Void Detail:
Comped a sunshine roll off of B1 for Lindsey. There was a miscommunication between her and the table.
R&M needs?:
The ice machine was being serviced when I came in, and was completely empty. Ordered ice from king daddy, and ran to store to get a couple of bags to start the shift. The machine was producing by half way through the shift. They said it wasn't all the way fixed, but it will produce for now. They will be back some time this week to finish fixing it.
86'd items/ need more?
Replaced 2 out of 3 burnt out light bulbs. I will grab more bulbs tomorrow so I can replace the other one.
LY Dinner Sales: $0.00
Projected Sales: $3640
TY Dinner Sales: $3801.85
+/- : Beat the sales goal by $161.85
Dinner Covers: 145
Avg PPA: $26.22
Weather: Beautiful spring evening
Any Special events going on?: I believe the Governor was sworn in today. The ice guy said he got stuck in the downtown area because of it. Did Daruma get any business from it?
Who worked?:
Kate, Lindsey, Alex, Krystin, Clair CL, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Pretty slow night as expected after a 3 day weekend. By 730 we had several tables still open so I cut Kate and ran with lunch sections the rest of the evening. We did eventually fill up, and went on a small wait of 3 tables shortly after 8. Had a steady flow of tables until about 845. Went 2 on at 850. 1 on and cut the host at 930. Ticket times were great. Had to comp 1 roll because of a miscommunication with a tables. The mom was awkward and confusing during my interactions so I see how it could easily happen. Pretty mellow night all around, but sales ended up being decent in the end.
Had a 5 top walk that wanted to sit in the party because maybe a sixth person who was flying in might be showing up. I explained the seating policy, offered to seat them at B1, and if the 6th showed
up I would move them in the party room if it was still unseat. One lady was grumpy about it, but agreed. They were completely done eating for about 10 minutes, and the 6th person showed. We were still slow, and he sat himself at an empty A5. I went by and asked him if I could bring him a menu he said they were about to take off. They sat there for another 20 minutes, and then I needed the table. I went over and offered to move them, but said I had customers waiting for the table. They all started to leave without saying anything except the joiner who said they were fine. I told them they could hang out, and maybe I could add a 6th chair to the table while they caught up. They ignored me and continue to head out. The whole interaction was weird and hopefully nothing comes of it, but I kind of got the feeling there might be a yelp on the way.
Specials?
Poisson Cru- 1
Smoking Sashimi- 1
Tako-wasa nigiri- 2
3 Staff members that stood out (why/how):
Sigele was extremely helpful bussing tables during her down time.
Had a contest tonight (bingo), and all the servers did a great job of pushing all the items on the bingo card.
Any VIP's in?
Merrill and Nikola from Wingzup came in at the end of the night, and sat at the sushi bar. Rang up a huge tab, bought the staff 2 bottles of Dreamy Clouds, and tipped Clair $100. Super friendly and have a lot of love for Kome. Great way to finish the night.
Comps& Void Detail:
Comped a sunshine roll off of B1 for Lindsey. There was a miscommunication between her and the table.
R&M needs?:
The ice machine was being serviced when I came in, and was completely empty. Ordered ice from king daddy, and ran to store to get a couple of bags to start the shift. The machine was producing by half way through the shift. They said it wasn't all the way fixed, but it will produce for now. They will be back some time this week to finish fixing it.
86'd items/ need more?
Replaced 2 out of 3 burnt out light bulbs. I will grab more bulbs tomorrow so I can replace the other one.
Tuesday, January 20, 2015
Tuesday AM 1.20.15
Written By: Elizabeth
LY Lunch Sales: $0 (we were closed for deep clean/emp party)
Projected Sales: $1180
TY Lunch Sales: $1519
+/- : beat projeced by $339
Lunch Covers: 82
Avg PPA: $18.52
Previous Days Labor %: 15%
Previous Days Comps %: 85% uncontrol. 14.63% Control
Weather: Sunny and Warm
Any Special events going on?: nope
Who worked?: Lindsey, Alex, Clair, Kate CL> Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow- as predicted. Cut Clair and Alex at 12:45 because it just wasn't happening. At 1pm we got a pop of about 6 tables or so, distributed between Lindsey and Kate, so they both got really busy and I was wiping and setting a lot of tables, a little nervous that I had shot myself in the foot. But that was the brunt of it. The two ladies got a quick burst and then people came in here and there after that. I cut Lindsey at 1:45 and let Kate take the remaining tables that trailed in (2 more tables)
Specials?
No benots today
3 Staff members that stood out (why/how):
*Alex was super helpful after she was cut. Hung around and helped bus and set tables while waiting for Kate to check her out. Was a big help to Kate.
*Lindsey seems to float through the dining room, consolating as she goes. Did a great job with the rush.
Any VIP's in?
The couple that always comes in right before we close. They are from Michigan. I forget their names. Older couple. Japanese wife, white husband. She recently got over Cancer. can someone please remind me of their names!!!
Comps& Void Detail:
FNF for Ally and her dad at S3, voided 2 seaweed salads 86, emp day off for Kelby's food.
R&M needs?:
86'd items/ need more?
I thought Toshi had grabbed some more Mexican coke the other morning but maybe not. We need more mexican Coke. Thanks!
LY Lunch Sales: $0 (we were closed for deep clean/emp party)
Projected Sales: $1180
TY Lunch Sales: $1519
+/- : beat projeced by $339
Lunch Covers: 82
Avg PPA: $18.52
Previous Days Labor %: 15%
Previous Days Comps %: 85% uncontrol. 14.63% Control
Weather: Sunny and Warm
Any Special events going on?: nope
Who worked?: Lindsey, Alex, Clair, Kate CL> Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow- as predicted. Cut Clair and Alex at 12:45 because it just wasn't happening. At 1pm we got a pop of about 6 tables or so, distributed between Lindsey and Kate, so they both got really busy and I was wiping and setting a lot of tables, a little nervous that I had shot myself in the foot. But that was the brunt of it. The two ladies got a quick burst and then people came in here and there after that. I cut Lindsey at 1:45 and let Kate take the remaining tables that trailed in (2 more tables)
Specials?
No benots today
3 Staff members that stood out (why/how):
*Alex was super helpful after she was cut. Hung around and helped bus and set tables while waiting for Kate to check her out. Was a big help to Kate.
*Lindsey seems to float through the dining room, consolating as she goes. Did a great job with the rush.
Any VIP's in?
The couple that always comes in right before we close. They are from Michigan. I forget their names. Older couple. Japanese wife, white husband. She recently got over Cancer. can someone please remind me of their names!!!
Comps& Void Detail:
FNF for Ally and her dad at S3, voided 2 seaweed salads 86, emp day off for Kelby's food.
R&M needs?:
86'd items/ need more?
I thought Toshi had grabbed some more Mexican coke the other morning but maybe not. We need more mexican Coke. Thanks!
Monday AM Recap 1/19/15
Written By: Leary
LY Lunch Sales: $2371
Projected Sales: $2685 (+$14)
TY Lunch Sales: $$2699
+/- : + $314, +14%
Lunch Covers: 172
Avg PPA: $16
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %:
Previous Days Comps %:
Weather: Beautiful Sunny Day
Any Special events going on?: MLK Day
Who worked?:
Mandy, Joel, Kate, Johnny CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Really busy day as expected. The first 30 minutes started a little slow, but people started coming in by 1130, and we were on a wait by noon. Junko got hit pretty hard at first so I spent the first part of the pop supported her. Once she got into her flow I moved onto the floor. Jason was a little off today, and the servers didn't help pick up any go his slack. It seemed like everyone was a little off their rhythm. Must of have the holiday Monday. Jersey and Daniel held down the line like pros. 2 short in the kitchen, but tickets times were solid and no comps. Sushi bar was solid as always. The wait got up to 45 minutes at it's peak. Stayed on a wait all the way past 2pm. Sat the last table at 215pm. Despite the hectic feel, and business it was a great day for sales with very little comps.
Specials?
3 Staff members that stood out (why/how):
Jason off his game today. Usually pretty solid, but I guess everyone has off days.
Jersey and Daniel handled the short staffed kitchen like a boss. I guess that's why they're bosses.
Any VIP's in?
Comps& Void Detail:
Comped a Ramen because Joel set down an almost full ramen to put in a togo container. When he came back it had been dumped. Went ahead and got the lady another one.
Comped $3 off a Ten Zaru because the lady got it with no shrimp. The lady was being very difficult about it so I told I would do it this time, but next time it would be full price.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2371
Projected Sales: $2685 (+$14)
TY Lunch Sales: $$2699
+/- : + $314, +14%
Lunch Covers: 172
Avg PPA: $16
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %:
Previous Days Comps %:
Weather: Beautiful Sunny Day
Any Special events going on?: MLK Day
Who worked?:
Mandy, Joel, Kate, Johnny CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Really busy day as expected. The first 30 minutes started a little slow, but people started coming in by 1130, and we were on a wait by noon. Junko got hit pretty hard at first so I spent the first part of the pop supported her. Once she got into her flow I moved onto the floor. Jason was a little off today, and the servers didn't help pick up any go his slack. It seemed like everyone was a little off their rhythm. Must of have the holiday Monday. Jersey and Daniel held down the line like pros. 2 short in the kitchen, but tickets times were solid and no comps. Sushi bar was solid as always. The wait got up to 45 minutes at it's peak. Stayed on a wait all the way past 2pm. Sat the last table at 215pm. Despite the hectic feel, and business it was a great day for sales with very little comps.
Specials?
3 Staff members that stood out (why/how):
Jason off his game today. Usually pretty solid, but I guess everyone has off days.
Jersey and Daniel handled the short staffed kitchen like a boss. I guess that's why they're bosses.
Any VIP's in?
Comps& Void Detail:
Comped a Ramen because Joel set down an almost full ramen to put in a togo container. When he came back it had been dumped. Went ahead and got the lady another one.
Comped $3 off a Ten Zaru because the lady got it with no shrimp. The lady was being very difficult about it so I told I would do it this time, but next time it would be full price.
R&M needs?:
86'd items/ need more?
Monday, January 19, 2015
Monday PM 1.19.15
Written By: Elizabeth
LY Dinner Sales: $4503
Projected Sales: $4811
TY Dinner Sales: $4377
+/- : -3% LY and short $434 PS
Dinner Covers: 164
Avg PPA: $26.69
Weather: Warmer during the day, colder-ish at night.
Any Special events going on?: Last day of a 3 day weekend for the muggles.
Who worked?: Clair, Dusten, Krystin, Mandy. Camacho CL. Grace Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started pretty good, went on a short wait at 6:30 and stayed on a 15/20 minute wait until about 8pm. I cut Mandy at 8pm because it was winding down, and there were no parties in the PR and she was a double. I cut Dusten around 8:30 and went 2 on at 9. Only a few hiccups tonight. Had a 40 minute Yaki-onigiri. It was for B5 and they just wanted to leave, they were tired of waiting. It came out after I ran their credit card (and comp'd it) so I boxed it for them and gave it to them before they left. hopefully that mended their hearts a little. I couldn't read them very well. Then at the same time Mandy had a table (B2) order 4 Yaki-tori and she kept saying to them that that was 12 skewers and maybe they didn't want to order that many, but they did, then ate 3 and told her to take the 4th away because they didn't order 4...it was real weird. I comp'd it for them and then boxed it and told them they can "keep it anyway" since it already hit the table. Again, they were odd. Had a couple of servers say that the crowd tonight was a bit strange.
Other than that, there were no other issues. Though I do want to note that I saw 3 salmon kasu go out and they all looked real rough. I know Daniel (or was it jersey?) 86'd them the other night because of that.
Specials?
Smokin' sashimi
(I have frames to start featuring the specials in- I will start this next week, just FYI)
3 Staff members that stood out (why/how):
*Krystin did a great job keeping up with her tables and picking up new ones- she got triple sat at one point and was able to handle and delegate her tasks well. Did over $1k in sales too.
*Grace still needs to get a little quicker at seating tables after they have been cleaned.
I hired a busser today!! his name is Joshua and he starts on Thursday
Any VIP's in?
Rachel & Carlos, Glen & Meiko
Comps& Void Detail:
Yakitori Guest DNL, yaki-onigiril Kit Error (40 minutes), bday dessert B5,
R&M needs?:
86'd items/ need more?
Green Tea Ice Cream is 86'd
LY Dinner Sales: $4503
Projected Sales: $4811
TY Dinner Sales: $4377
+/- : -3% LY and short $434 PS
Dinner Covers: 164
Avg PPA: $26.69
Weather: Warmer during the day, colder-ish at night.
Any Special events going on?: Last day of a 3 day weekend for the muggles.
Who worked?: Clair, Dusten, Krystin, Mandy. Camacho CL. Grace Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started pretty good, went on a short wait at 6:30 and stayed on a 15/20 minute wait until about 8pm. I cut Mandy at 8pm because it was winding down, and there were no parties in the PR and she was a double. I cut Dusten around 8:30 and went 2 on at 9. Only a few hiccups tonight. Had a 40 minute Yaki-onigiri. It was for B5 and they just wanted to leave, they were tired of waiting. It came out after I ran their credit card (and comp'd it) so I boxed it for them and gave it to them before they left. hopefully that mended their hearts a little. I couldn't read them very well. Then at the same time Mandy had a table (B2) order 4 Yaki-tori and she kept saying to them that that was 12 skewers and maybe they didn't want to order that many, but they did, then ate 3 and told her to take the 4th away because they didn't order 4...it was real weird. I comp'd it for them and then boxed it and told them they can "keep it anyway" since it already hit the table. Again, they were odd. Had a couple of servers say that the crowd tonight was a bit strange.
Other than that, there were no other issues. Though I do want to note that I saw 3 salmon kasu go out and they all looked real rough. I know Daniel (or was it jersey?) 86'd them the other night because of that.
Specials?
Smokin' sashimi
(I have frames to start featuring the specials in- I will start this next week, just FYI)
3 Staff members that stood out (why/how):
*Krystin did a great job keeping up with her tables and picking up new ones- she got triple sat at one point and was able to handle and delegate her tasks well. Did over $1k in sales too.
*Grace still needs to get a little quicker at seating tables after they have been cleaned.
I hired a busser today!! his name is Joshua and he starts on Thursday
Any VIP's in?
Rachel & Carlos, Glen & Meiko
Comps& Void Detail:
Yakitori Guest DNL, yaki-onigiril Kit Error (40 minutes), bday dessert B5,
R&M needs?:
86'd items/ need more?
Green Tea Ice Cream is 86'd
Sunday, January 18, 2015
Sunday 1/18/15 PM Recap
Written By: Dusten
LY Dinner Sales: 4748
Projected Sales: 5050
TY Dinner Sales: 5314
+/- : up 12% from LY and $264 over projected
Dinner Covers:193
Avg PPA: 27.53
Weather: Gorgeous. I love January in Austin.
Any Special events going on?: MLK weekend
Who worked?:Sayo, Kate, Joel, Stephanie, Camacho Cl, Grace Host, Jason SA and Hiroe Fr.
Flow of Business, Cuts and Ticket Times: Had a strong start. 23 covers as soon as we opened. We were full and on wait until 6pm and stayed on wait until nearly 9pm. Had many tables stat longer than expected... because they had no where to be tomorrow! That pushed back wait quotes a bit. Maki stayed busy but I only heard of tickets approaching 30 minutes, not staying at 30 minutes or going over. The kitchen did a bang-up job as well. I went back once and they were swamped with tickets. Maybe 30-45 minutes later they were all gone. I cut Krystin, Stephanie and Kate all at 9pm. I cut Joel at 9:30 and Sayo at 9:45pm. We died off pretty significantly and were empty by 10:15pm or so.
As an aside there was a couple at a table that the girl's mother called from California wanting to pay for their meal without them knowing. I wasn't sure if that was acceptable so I asked Elizabeth. She said it was fine. The card cleared and I attached the mother's name and telephone # to the receipt. It was Sayo's table so if there is any issue the paper work can be found with her checkout.
Specials? 8x smoking sashimi
3 Staff members that stood out (why/how):
*Grace was great. I found her to be attentive and receptive to instruction and guidance. She was fairly intuitive regarding floor protocol, even anticipating the needs of her co-workers. Her quote times were a bit under for a few tables, but with people hanging around to excess, I can't really fault her for that. When she left the host stand for menus or chopsticks she was gone only for a very short while, guests waiting did not notice and she was not shy about helping to get tables reset.
*I've noticed that Sayo is continuously among the servers that I don't have to remind to do simple things. I had an informal pre-shift during the oshibori rolling regarding Kome service ideals vs. standards, specifically the ideals defining the standards with a few examples where i feel we are slackiong off. She and Kate both had productive input. It was then that I realized that all I have to really do is wind her up and she goes about her job.
*Stephanie did a bang up job with the lady from Matt's El Rancho. There was an issue with a yakiniku that wasn't to her liking. To be fair it was overcooked and tough, but considering her particular... sensitivity, I made sure Stephanie took every precaution to ameliorate the situation. I took the yakiniku off the ticket for her and comp'd a cheesecake (knowing she would probably order dessert) and made sure Stephanie had the table cleared long before the dessert arrived. Stephanie said she left more than happy.
Any VIP's in? Old John, Kat (Camacho's GF) and a friend, some friends of Jersey, our old Host Lyn came in with her fiance. There were some regulars that I recognized. Matt's El Ranch owner and her husband.
Comps& Void Detail:FNF discount (12-15%) for Jersey's people and to Lyn. Emp Day off to Kat. DNL comp for a sriracha bloody mary, yakiniku and cheesecake as mentioned earlier.
R&M needs?:
86'd items/ need more?300 ml dreamy clouds. I think the other items (diet coke, mex coke etc.).
LY Dinner Sales: 4748
Projected Sales: 5050
TY Dinner Sales: 5314
+/- : up 12% from LY and $264 over projected
Dinner Covers:193
Avg PPA: 27.53
Weather: Gorgeous. I love January in Austin.
Any Special events going on?: MLK weekend
Who worked?:Sayo, Kate, Joel, Stephanie, Camacho Cl, Grace Host, Jason SA and Hiroe Fr.
Flow of Business, Cuts and Ticket Times: Had a strong start. 23 covers as soon as we opened. We were full and on wait until 6pm and stayed on wait until nearly 9pm. Had many tables stat longer than expected... because they had no where to be tomorrow! That pushed back wait quotes a bit. Maki stayed busy but I only heard of tickets approaching 30 minutes, not staying at 30 minutes or going over. The kitchen did a bang-up job as well. I went back once and they were swamped with tickets. Maybe 30-45 minutes later they were all gone. I cut Krystin, Stephanie and Kate all at 9pm. I cut Joel at 9:30 and Sayo at 9:45pm. We died off pretty significantly and were empty by 10:15pm or so.
As an aside there was a couple at a table that the girl's mother called from California wanting to pay for their meal without them knowing. I wasn't sure if that was acceptable so I asked Elizabeth. She said it was fine. The card cleared and I attached the mother's name and telephone # to the receipt. It was Sayo's table so if there is any issue the paper work can be found with her checkout.
Specials? 8x smoking sashimi
3 Staff members that stood out (why/how):
*Grace was great. I found her to be attentive and receptive to instruction and guidance. She was fairly intuitive regarding floor protocol, even anticipating the needs of her co-workers. Her quote times were a bit under for a few tables, but with people hanging around to excess, I can't really fault her for that. When she left the host stand for menus or chopsticks she was gone only for a very short while, guests waiting did not notice and she was not shy about helping to get tables reset.
*I've noticed that Sayo is continuously among the servers that I don't have to remind to do simple things. I had an informal pre-shift during the oshibori rolling regarding Kome service ideals vs. standards, specifically the ideals defining the standards with a few examples where i feel we are slackiong off. She and Kate both had productive input. It was then that I realized that all I have to really do is wind her up and she goes about her job.
*Stephanie did a bang up job with the lady from Matt's El Rancho. There was an issue with a yakiniku that wasn't to her liking. To be fair it was overcooked and tough, but considering her particular... sensitivity, I made sure Stephanie took every precaution to ameliorate the situation. I took the yakiniku off the ticket for her and comp'd a cheesecake (knowing she would probably order dessert) and made sure Stephanie had the table cleared long before the dessert arrived. Stephanie said she left more than happy.
Any VIP's in? Old John, Kat (Camacho's GF) and a friend, some friends of Jersey, our old Host Lyn came in with her fiance. There were some regulars that I recognized. Matt's El Ranch owner and her husband.
Comps& Void Detail:FNF discount (12-15%) for Jersey's people and to Lyn. Emp Day off to Kat. DNL comp for a sriracha bloody mary, yakiniku and cheesecake as mentioned earlier.
R&M needs?:
86'd items/ need more?300 ml dreamy clouds. I think the other items (diet coke, mex coke etc.).
Sunday AM 1.18.15
Written By: Elizabeth
LY Lunch Sales: $1714
Projected Sales: $1804
TY Lunch Sales: $2231
+/- : +30% LY and +$427 PS
Lunch Covers: 151
Avg PPA: $14.77
Weather: Sunny and warming up.
Any Special events going on?: MLK Weekend.
Who worked?:
Joel, Stephanie, kate, Krystin. Grace Host, Kaori SA, Jason FR
Flow of Business, Cuts and Ticket Times:
The usual sunday waiters- hanging around out front until we swing our doors open. We filled up around 12:40 and were on a wait for about an hour- about 20 minute waits were the quotes. Had several walk in 6-tops, then a walk in 10 top, and then a walk in 12 top and a walk in 6 top after that. it's like everyone in Austin was like "it's so nice out today, let's all go out to eat....together!!!". Luckily the flow of it was manageable and when the 12 top came in the back B's were clearing out, so we put together B4-B8 and sat them within a few minutes. Ticket times were a little shakey at the beginning getting hit right away- mostly with the Bento Boxes. Krystin sold 6 to one table, and Stephanie had a bunch too. Kyrstin, Stephanie and Joel all won the Bento contest. We sold 23 Bentos today! Jersey also said Randy got hit hard at teishoku station in the beginning too. But after the first hour everyone seemed to find their groove (once again) and we were movin' and a shakin'.
Had a complaint that the miso ramen was too salty, even after she poured a cup of hot water in it. Might have just been a personal preference.
3 Staff members that stood out (why/how):
*Grace did a good job, once again, at the host stand. Just needs to get a little faster turning the tables over once they are set.
*Kaori was our SA today and did wonderfully.
*Jason food running did a great job making his rounds after he would drop food off, to pick up any empty plates on his way back in.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Joel, Stephanie & Krystin for Bento sales. Makani discounts
R&M needs?:
86'd items/ need more?
Diet Coke
small lids for togo container ramikins
It seems that the new paper bags we got are just a hair smaller than the other ones and now the small Styrofoam containers don't fit. Just FYI for next order.
I ordered more china markers and also pie containers for the cheesecake- Jersey and I discussed- because they are constantly ruined in between the plates.
We need more Ramen soup spoons please
Iced Tea- Leary will pick some up on his way in tomorrow.
LY Lunch Sales: $1714
Projected Sales: $1804
TY Lunch Sales: $2231
+/- : +30% LY and +$427 PS
Lunch Covers: 151
Avg PPA: $14.77
Weather: Sunny and warming up.
Any Special events going on?: MLK Weekend.
Who worked?:
Joel, Stephanie, kate, Krystin. Grace Host, Kaori SA, Jason FR
Flow of Business, Cuts and Ticket Times:
The usual sunday waiters- hanging around out front until we swing our doors open. We filled up around 12:40 and were on a wait for about an hour- about 20 minute waits were the quotes. Had several walk in 6-tops, then a walk in 10 top, and then a walk in 12 top and a walk in 6 top after that. it's like everyone in Austin was like "it's so nice out today, let's all go out to eat....together!!!". Luckily the flow of it was manageable and when the 12 top came in the back B's were clearing out, so we put together B4-B8 and sat them within a few minutes. Ticket times were a little shakey at the beginning getting hit right away- mostly with the Bento Boxes. Krystin sold 6 to one table, and Stephanie had a bunch too. Kyrstin, Stephanie and Joel all won the Bento contest. We sold 23 Bentos today! Jersey also said Randy got hit hard at teishoku station in the beginning too. But after the first hour everyone seemed to find their groove (once again) and we were movin' and a shakin'.
Had a complaint that the miso ramen was too salty, even after she poured a cup of hot water in it. Might have just been a personal preference.
3 Staff members that stood out (why/how):
*Grace did a good job, once again, at the host stand. Just needs to get a little faster turning the tables over once they are set.
*Kaori was our SA today and did wonderfully.
*Jason food running did a great job making his rounds after he would drop food off, to pick up any empty plates on his way back in.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Joel, Stephanie & Krystin for Bento sales. Makani discounts
R&M needs?:
86'd items/ need more?
Diet Coke
small lids for togo container ramikins
It seems that the new paper bags we got are just a hair smaller than the other ones and now the small Styrofoam containers don't fit. Just FYI for next order.
I ordered more china markers and also pie containers for the cheesecake- Jersey and I discussed- because they are constantly ruined in between the plates.
We need more Ramen soup spoons please
Iced Tea- Leary will pick some up on his way in tomorrow.
Saturday, January 17, 2015
Saturday 1.17.15
Written By: Elizabeth
LY Lunch Sales: $2608
Projected Sales: $2832
TY Lunch Sales: $3187
+/- : +22% LY and +$355 PS
Lunch Covers: 177
Avg PPA: $18.01
LY Dinner Sales: $7493
Projected Sales: $7683
TY Dinner Sales: $7031
+/- : -6% LY and -$652 PS
Dinner Covers: 243
Avg PPA: $28.93
Weather: Sunny and in the high 60's. Beautiful during the day.
Any Special events going on?: Tattoo Convention?
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL. Dena Host, Mandy FR, Hiroe SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish today. Went on a wait by noon and stayed full until close. I cut Krystin because she was a double and it was only slightly starting to slow down, but like always as soon as I cut, we filled back up again. So no one else was cut after that and the 3 stayed on to close (because the DR was full). Had a few larger parties walk in today, a 10 top, two 6-tops, a few 5's. Tables were coming in right until the end, including one employee named Kate.
If one more person asks me what happened to the trays I'm going to smack them in the head with a tray...once I find one. But seriously. I came in on Monday I think and all of a sudden a bunch of trays were missing. Anyone know anything?
Dinner: So busy. From the start. On a wait by 5:45, off the wait at 10:15. It started off pretty rocky with the kitchen prepping for their first catering order that meant a side kara-age order ended up getting pushed back and taking 45 minutes, and subsequent kara-age orders taking upwards of 30 minutes. Steve said something about all the chicken still being frozen so I'm not sure what that is all about. Maybe Jersey can clarify. We also had a few rolls taking longer than 30 minutes during the initial rush as well, but after everyone fell into their groove, the rest of the night was smooth sailing. Wait times were coming in at 1 hour+ for a little while, and the girls at the host stand did a great job. Ally and Grace had a great tag team going, Jason was hustling as SA and quote times were accurate.
Towards the end of the night, Krystin had a real shitty thing happen to her. I'm sorry for the language but there is no other way to put it. There were 3 girls at B3, and they split the bill 3 ways. $16 each. Two of them tipped her $3 and one of them wrote "You Suck- try coming over and saying hi more" in the tip line. Really shitty. In a fit of rage (on my end) I looked up the check # to find the credit card number and find the girls name. Her name, in case anyone wants to know, is Alba Argudo. If you ever see her card come back here, you can tell her that she sucks and she needs to learn how to treat people...or say nothing at all, which is probably the right move. But still. Oooooo that burns my onion.
Specials?
3 Staff members that stood out (why/how):
* Could use some more smiles out of Dena
*Lindsey was a team play in between doing over $1k of sales at lunch!! Great teamwork, she was helping prebus other sections.
*Joel was a super team player tonight. I don't know what got into him, maybe it's because I put him in the Back B's (a smaller section?) but he was all over the floor helping pre-bus other sections and also running other tables sushi bar food.
*I cut Krystin after she got the receipt. She was pretty upset about it and asked if she could be cut. It was late enough (after10pm) that I told her that it was fine. Felt so bad, that she had to end her double that way.
Any VIP's in?
Lunch: Abel with his brother and friends (in town for convention)- the older-ish couple that always come in Saturday mornings
Comps& Void Detail:
Lunch: Emp day off for Abel, DNL for 2 udons at different times at different tables. Jersey talked to Daniel about it already. Kome bucks for Kate at A2, and Kome bucks for Sayo for Bento Sales. Comp'd a Natto and Inari Nigiri for B4 (regulars) under Recovery. The Natto she meant to order Inari, but said she would keep it anyway and "try something new" so I comp'd it to recovery. Plus her nigiri pieces took about 40 minutes.
R&M needs?:
Another chair leg broken. What are these people doing in their chairs?????!!!
Kayo, if you haven't done so, please order another set of chairs.
The ipod is getting worse and worse. It shut down twice during lunch service (not just pandora, but the entire ipod just goes to the silver apple screen)
86'd items/ need more?
Ramune
Mex Coke (only got 1 case from Sysco Delivery)
Topo Chico
LY Lunch Sales: $2608
Projected Sales: $2832
TY Lunch Sales: $3187
+/- : +22% LY and +$355 PS
Lunch Covers: 177
Avg PPA: $18.01
LY Dinner Sales: $7493
Projected Sales: $7683
TY Dinner Sales: $7031
+/- : -6% LY and -$652 PS
Dinner Covers: 243
Avg PPA: $28.93
Weather: Sunny and in the high 60's. Beautiful during the day.
Any Special events going on?: Tattoo Convention?
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL. Dena Host, Mandy FR, Hiroe SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish today. Went on a wait by noon and stayed full until close. I cut Krystin because she was a double and it was only slightly starting to slow down, but like always as soon as I cut, we filled back up again. So no one else was cut after that and the 3 stayed on to close (because the DR was full). Had a few larger parties walk in today, a 10 top, two 6-tops, a few 5's. Tables were coming in right until the end, including one employee named Kate.
If one more person asks me what happened to the trays I'm going to smack them in the head with a tray...once I find one. But seriously. I came in on Monday I think and all of a sudden a bunch of trays were missing. Anyone know anything?
Dinner: So busy. From the start. On a wait by 5:45, off the wait at 10:15. It started off pretty rocky with the kitchen prepping for their first catering order that meant a side kara-age order ended up getting pushed back and taking 45 minutes, and subsequent kara-age orders taking upwards of 30 minutes. Steve said something about all the chicken still being frozen so I'm not sure what that is all about. Maybe Jersey can clarify. We also had a few rolls taking longer than 30 minutes during the initial rush as well, but after everyone fell into their groove, the rest of the night was smooth sailing. Wait times were coming in at 1 hour+ for a little while, and the girls at the host stand did a great job. Ally and Grace had a great tag team going, Jason was hustling as SA and quote times were accurate.
Towards the end of the night, Krystin had a real shitty thing happen to her. I'm sorry for the language but there is no other way to put it. There were 3 girls at B3, and they split the bill 3 ways. $16 each. Two of them tipped her $3 and one of them wrote "You Suck- try coming over and saying hi more" in the tip line. Really shitty. In a fit of rage (on my end) I looked up the check # to find the credit card number and find the girls name. Her name, in case anyone wants to know, is Alba Argudo. If you ever see her card come back here, you can tell her that she sucks and she needs to learn how to treat people...or say nothing at all, which is probably the right move. But still. Oooooo that burns my onion.
Specials?
3 Staff members that stood out (why/how):
* Could use some more smiles out of Dena
*Lindsey was a team play in between doing over $1k of sales at lunch!! Great teamwork, she was helping prebus other sections.
*Joel was a super team player tonight. I don't know what got into him, maybe it's because I put him in the Back B's (a smaller section?) but he was all over the floor helping pre-bus other sections and also running other tables sushi bar food.
*I cut Krystin after she got the receipt. She was pretty upset about it and asked if she could be cut. It was late enough (after10pm) that I told her that it was fine. Felt so bad, that she had to end her double that way.
Any VIP's in?
Lunch: Abel with his brother and friends (in town for convention)- the older-ish couple that always come in Saturday mornings
Comps& Void Detail:
Lunch: Emp day off for Abel, DNL for 2 udons at different times at different tables. Jersey talked to Daniel about it already. Kome bucks for Kate at A2, and Kome bucks for Sayo for Bento Sales. Comp'd a Natto and Inari Nigiri for B4 (regulars) under Recovery. The Natto she meant to order Inari, but said she would keep it anyway and "try something new" so I comp'd it to recovery. Plus her nigiri pieces took about 40 minutes.
R&M needs?:
Another chair leg broken. What are these people doing in their chairs?????!!!
Kayo, if you haven't done so, please order another set of chairs.
The ipod is getting worse and worse. It shut down twice during lunch service (not just pandora, but the entire ipod just goes to the silver apple screen)
86'd items/ need more?
Ramune
Mex Coke (only got 1 case from Sysco Delivery)
Topo Chico
Friday PM 1.16.15
Written By: Elizabeth
LY Dinner Sales: $6424
Projected Sales: $ 6814
TY Dinner Sales: $7304
+/- : +14% LY and +$490 PS
Dinner Covers: 253
Avg PPA: $28.87
Weather: Warmer and pleasant at night. Not too cold. High 40's
Any Special events going on?:
Who worked?: Naoto, Sayo, CAmacho, Johnny, Dusten CL> Grace/Stephanie Host, Alex CT, Jason SA, and Kaori FR
Flow of Business, Cuts and Ticket Times:
A guest lost their phone in the parking lot. It was turned in.
Started a little slow but by 6:15 we were on a wait. Stayed on a pretty consistent wait all night. about 45-1hour- at one point we had 12 two tops on the wait list. Had a few walk in 6-tops but nothing that proved too difficult. I stayed mainly around the host stand tonight making sure Grace was quoting okay and they were able to seat alright. We stayed on the wait until about 10:15 at which point I cut down to 2 on, and gave Dusten and johnny the two 5 tops that were waiting in the lobby. After they got sat I don't think any more tables came in and we rolled right into close.
Things ran smoothly. Had an issue with Kaori or someone marking off a gyoza that was never run, but other than that there were good. No long tickets, everything seemed to flow really well. Let's hope that is the same story throughout the rest of the weekend.
I am having a bit of allergy problems so my voice is a bit out of commission with a really sore throat, so I wasn't a big Irrashaimaser tonight, but I promise, as soon as my throat feels better I'll be back in the habit.
Specials?
3 Staff members that stood out (why/how):
* Graces's quote times were good tonight, until the very end when she was still quoting 45 minutes and then I caught it and told her no it's about 20 minutes right now, and got her back on track. So it still might take a little getting use to towards the end of the night.
*Naoto is great at consolidating. He really handled the middle B's very well. He has really grown as a server here.
*Had to remind Dusten that when he's serving on the floor that's what he is doing- to leave the management delegation to me, as far as tables are concerned. Had a little hiccup with these collage girls that sat at S9-10 and then had another join them later and tried to squeeze her in on the corner. I immediately caught what was happening and went over there and addressed it. Spent a few minutes talking to them and explaining why they couldn't do that and offered to get them a larger table once one became available, and why they couldn't just take the seats that opened up next to them (at that point we were on a 45-1hr wait). Then when the seats because available next to them they tried to talk to Dusten about it. All I asked Dusten was that when things like this occur, to defer to me and I will handle it, because I had already given them an answer and when he tries to handle it it makes it look as though there is no communication between us and that makes the guest feel leery and that they have the upper hand. Anyhow, in short, I touched on it with Dusten and he got it. Ultimately, with this guest in particular, I had S1-3 available to them within 15 minutes or so, at which point they moved.
Any VIP's in?
Meg and Fam.
Comps& Void Detail:
FNF for Jersey's in-laws, Bday desserts for Naotos table. Makani. Kitchen Error on misrun Gyoza for Sayo's A5. Kome Bucks for Meg & DL or whatever his name is...DR...DP?
R&M needs?:
86'd items/ need more?
Can we get some more cans of Febreeze for the restrooms. Those seem to help, as long as we just them
Sencha Tea. and Thermal paper (which has been ordered)
I put a note on the shift notes, but we need to stress to the servers that if they are the one to use the last of something they need to tell a manager. I was told at 11:30pm tonight that we are out of Sencha and it can't be refilled- and during our rush Naoto told me he couldn't find anymore thermal paper (there were 2 lurking in the back cubby, but still) They are just as much a part of us not running out of things as we are. Just, ya know, FYI for them.
LY Dinner Sales: $6424
Projected Sales: $ 6814
TY Dinner Sales: $7304
+/- : +14% LY and +$490 PS
Dinner Covers: 253
Avg PPA: $28.87
Weather: Warmer and pleasant at night. Not too cold. High 40's
Any Special events going on?:
Who worked?: Naoto, Sayo, CAmacho, Johnny, Dusten CL> Grace/Stephanie Host, Alex CT, Jason SA, and Kaori FR
Flow of Business, Cuts and Ticket Times:
A guest lost their phone in the parking lot. It was turned in.
Started a little slow but by 6:15 we were on a wait. Stayed on a pretty consistent wait all night. about 45-1hour- at one point we had 12 two tops on the wait list. Had a few walk in 6-tops but nothing that proved too difficult. I stayed mainly around the host stand tonight making sure Grace was quoting okay and they were able to seat alright. We stayed on the wait until about 10:15 at which point I cut down to 2 on, and gave Dusten and johnny the two 5 tops that were waiting in the lobby. After they got sat I don't think any more tables came in and we rolled right into close.
Things ran smoothly. Had an issue with Kaori or someone marking off a gyoza that was never run, but other than that there were good. No long tickets, everything seemed to flow really well. Let's hope that is the same story throughout the rest of the weekend.
I am having a bit of allergy problems so my voice is a bit out of commission with a really sore throat, so I wasn't a big Irrashaimaser tonight, but I promise, as soon as my throat feels better I'll be back in the habit.
Specials?
3 Staff members that stood out (why/how):
* Graces's quote times were good tonight, until the very end when she was still quoting 45 minutes and then I caught it and told her no it's about 20 minutes right now, and got her back on track. So it still might take a little getting use to towards the end of the night.
*Naoto is great at consolidating. He really handled the middle B's very well. He has really grown as a server here.
*Had to remind Dusten that when he's serving on the floor that's what he is doing- to leave the management delegation to me, as far as tables are concerned. Had a little hiccup with these collage girls that sat at S9-10 and then had another join them later and tried to squeeze her in on the corner. I immediately caught what was happening and went over there and addressed it. Spent a few minutes talking to them and explaining why they couldn't do that and offered to get them a larger table once one became available, and why they couldn't just take the seats that opened up next to them (at that point we were on a 45-1hr wait). Then when the seats because available next to them they tried to talk to Dusten about it. All I asked Dusten was that when things like this occur, to defer to me and I will handle it, because I had already given them an answer and when he tries to handle it it makes it look as though there is no communication between us and that makes the guest feel leery and that they have the upper hand. Anyhow, in short, I touched on it with Dusten and he got it. Ultimately, with this guest in particular, I had S1-3 available to them within 15 minutes or so, at which point they moved.
Any VIP's in?
Meg and Fam.
Comps& Void Detail:
FNF for Jersey's in-laws, Bday desserts for Naotos table. Makani. Kitchen Error on misrun Gyoza for Sayo's A5. Kome Bucks for Meg & DL or whatever his name is...DR...DP?
R&M needs?:
86'd items/ need more?
Can we get some more cans of Febreeze for the restrooms. Those seem to help, as long as we just them
Sencha Tea. and Thermal paper (which has been ordered)
I put a note on the shift notes, but we need to stress to the servers that if they are the one to use the last of something they need to tell a manager. I was told at 11:30pm tonight that we are out of Sencha and it can't be refilled- and during our rush Naoto told me he couldn't find anymore thermal paper (there were 2 lurking in the back cubby, but still) They are just as much a part of us not running out of things as we are. Just, ya know, FYI for them.
Friday, January 16, 2015
Friday Lunch Recap 1/16/15
Written By: Leary
LY Lunch Sales: $2161.00
Projected Sales: $2204 (+685.20)
TY Lunch Sales: $2889.20
+/- : +$728.20, +34%
Lunch Covers: 147
Avg PPA: $19.65
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: A beautiful January day in Austin Texas
Any Special events going on?:
Who worked?:
Lindsey, Joel, Alex, Lynn CL, Jonathan SA (last day), Jason FR, Grace H
Flow of Business, Cuts and Ticket Times:
It was a very busy lunch. Started off with a 10 top walking in at 1130. We had a 10 top reservation for the party room at 1145. Had another 5, and 6 tops waiting for people. Full lobby and a 20 min wait by noon. Got all the big tops down by 1230, and the lobby cleared out. Continued to have a steady flow of people to the very end, and a constant 2-4 tables waiting. Grace was a bit overwhelmed at first so I had to stay with her for the first hour. Once she got her flow going, and was able to break free, and helped Jonathan bus tables. He was moving like it was his last day. I prodded him a bit, and he sped up a little. Seemed like the servers were dragging a bit today as well. The Kitchen got a big pop in the beginning, and the suhsi bar got a big pop at the end. They both handled it well and ticket times were great today.
Specials?
3 Staff members that stood out (why/how):
-Shiloh did a great job at the Ramen station
-Jason did food running, bussing tables, and watering tables. He wins the MVP for the FOH.
-The sushi bar as a team finished really really strong with a very busy last 30 minutes.
Any VIP's in?
Dean, Take's first employee
Comps& Void Detail:
FNF for Dean
FNF for Joseph the cook that just left
Comped a Kayaku Udon for A1. The said it had no flavor. They said they've had it before. They were pretty strange and a bit stuck up. They seemed genuinely bothered that I was asking what was wrong with it. I tried to explain that I like to get feedback so we can insure consistency in the future.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2161.00
Projected Sales: $2204 (+685.20)
TY Lunch Sales: $2889.20
+/- : +$728.20, +34%
Lunch Covers: 147
Avg PPA: $19.65
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: A beautiful January day in Austin Texas
Any Special events going on?:
Who worked?:
Lindsey, Joel, Alex, Lynn CL, Jonathan SA (last day), Jason FR, Grace H
Flow of Business, Cuts and Ticket Times:
It was a very busy lunch. Started off with a 10 top walking in at 1130. We had a 10 top reservation for the party room at 1145. Had another 5, and 6 tops waiting for people. Full lobby and a 20 min wait by noon. Got all the big tops down by 1230, and the lobby cleared out. Continued to have a steady flow of people to the very end, and a constant 2-4 tables waiting. Grace was a bit overwhelmed at first so I had to stay with her for the first hour. Once she got her flow going, and was able to break free, and helped Jonathan bus tables. He was moving like it was his last day. I prodded him a bit, and he sped up a little. Seemed like the servers were dragging a bit today as well. The Kitchen got a big pop in the beginning, and the suhsi bar got a big pop at the end. They both handled it well and ticket times were great today.
Specials?
3 Staff members that stood out (why/how):
-Shiloh did a great job at the Ramen station
-Jason did food running, bussing tables, and watering tables. He wins the MVP for the FOH.
-The sushi bar as a team finished really really strong with a very busy last 30 minutes.
Any VIP's in?
Dean, Take's first employee
Comps& Void Detail:
FNF for Dean
FNF for Joseph the cook that just left
Comped a Kayaku Udon for A1. The said it had no flavor. They said they've had it before. They were pretty strange and a bit stuck up. They seemed genuinely bothered that I was asking what was wrong with it. I tried to explain that I like to get feedback so we can insure consistency in the future.
R&M needs?:
86'd items/ need more?
Thursday Recap 1/15/15
Written By: Leary
LY Lunch Sales: $1523
Projected Sales: $1843 (+$72.65)
TY Lunch Sales: $1915.65
+/- : +392.62, +26%
Lunch Covers: 117
Avg PPA: $16.37
LY Dinner Sales: $4238
Projected Sales: $4484 (-$552.30)
TY Dinner Sales: $3931.70
+/- : -$306.30, -7%
Dinner Covers: 144
Avg PPA: $27.30
Weather: Pretty warm and sunny afternoon, Clear skies and chilly evening
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Johnny, Lynn, Jonathan SA, Junko H, Kaori FR
Dinner: Lindsey, Kate, Sophia, Dusten, Naoto CL, Jason SA, Sigele FR, Grace H
Flow of Business, Cuts and Ticket Times:
Lunch had a solid start. Pretty much full by 12 and on a small wait by 1230. Started to slowed down around 1. I was expecting a bit of a later pop., but it never came. Went 2on at 120, 1 on at 145. Cut Host at 145. Ticket times were good all around.
Dinner started with a good happy hour ($609). Unfortunately it seems the trend for some happy hour tables is to order cheap the first hour, and sit at the table for another hour. Had another table sat for 2hr 50min. We continued to fill up after happy hour pretty quickly, and went on a wait by 630. I was expecting a pretty busy night since it was such a nice day, and it's been so rainy and cold lately. Figured folks would be stir crazy, and ready to get out. We had a decent early crowd, but mostly 2 tops and it started to thin out at 830. I was expecting a later pop, but it never came. Went 2 on at 9. 1 on, cut host, and SA at 930. Had 4 or 5 tables sat in the last hour. No reservations, and party room was never sat. The pace of business came at such a mellow rate that the sushi bar, and kitchen had pretty easy nights. Ticket times were great, and the food looked good.
Spencer did well with his train tonight at the sushi bar. Take bought the FOH a roll each at the end of the night so he could get some more practice at the end. They looked good. His speed seemed decent, and will get better with time.
Spent a lot of time with Grace at the host stand tonight because Dena was still sick, and I told her to stay home. Grace is great with guests, and knows the buzz table system well. Her biggest focus area is quote times. She tends to over quote people. It can definitely be tricky, and I tried explain several factors of table awareness to consider and help her out. She'll get better with time.
Specials?
3 Staff members that stood out (why/how):
Siege did a great job as always.
Naoto was a very solid closer, and handled the sushi bar rush well.
Steve did a great job at fry. His tempura looked and tasted perfect.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
FnF for Steve's roommate
Training comp for practice rolls for new sushi chef Spencer
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1523
Projected Sales: $1843 (+$72.65)
TY Lunch Sales: $1915.65
+/- : +392.62, +26%
Lunch Covers: 117
Avg PPA: $16.37
LY Dinner Sales: $4238
Projected Sales: $4484 (-$552.30)
TY Dinner Sales: $3931.70
+/- : -$306.30, -7%
Dinner Covers: 144
Avg PPA: $27.30
Weather: Pretty warm and sunny afternoon, Clear skies and chilly evening
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Johnny, Lynn, Jonathan SA, Junko H, Kaori FR
Dinner: Lindsey, Kate, Sophia, Dusten, Naoto CL, Jason SA, Sigele FR, Grace H
Flow of Business, Cuts and Ticket Times:
Lunch had a solid start. Pretty much full by 12 and on a small wait by 1230. Started to slowed down around 1. I was expecting a bit of a later pop., but it never came. Went 2on at 120, 1 on at 145. Cut Host at 145. Ticket times were good all around.
Dinner started with a good happy hour ($609). Unfortunately it seems the trend for some happy hour tables is to order cheap the first hour, and sit at the table for another hour. Had another table sat for 2hr 50min. We continued to fill up after happy hour pretty quickly, and went on a wait by 630. I was expecting a pretty busy night since it was such a nice day, and it's been so rainy and cold lately. Figured folks would be stir crazy, and ready to get out. We had a decent early crowd, but mostly 2 tops and it started to thin out at 830. I was expecting a later pop, but it never came. Went 2 on at 9. 1 on, cut host, and SA at 930. Had 4 or 5 tables sat in the last hour. No reservations, and party room was never sat. The pace of business came at such a mellow rate that the sushi bar, and kitchen had pretty easy nights. Ticket times were great, and the food looked good.
Spencer did well with his train tonight at the sushi bar. Take bought the FOH a roll each at the end of the night so he could get some more practice at the end. They looked good. His speed seemed decent, and will get better with time.
Spent a lot of time with Grace at the host stand tonight because Dena was still sick, and I told her to stay home. Grace is great with guests, and knows the buzz table system well. Her biggest focus area is quote times. She tends to over quote people. It can definitely be tricky, and I tried explain several factors of table awareness to consider and help her out. She'll get better with time.
Specials?
3 Staff members that stood out (why/how):
Siege did a great job as always.
Naoto was a very solid closer, and handled the sushi bar rush well.
Steve did a great job at fry. His tempura looked and tasted perfect.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
FnF for Steve's roommate
Training comp for practice rolls for new sushi chef Spencer
R&M needs?:
86'd items/ need more?
Thursday, January 15, 2015
Wednesday Recap 1/14/15
Written By: Leary
LY Lunch Sales: $1527
Projected Sales: $1824 (+$51)
TY Lunch Sales: $1875
+/- : +$348, + 23%
Lunch Covers:109
Avg PPA: $17.20
LY Dinner Sales: $4092
Projected Sales: $4188 ($14.75)
TY Dinner Sales: $4202.75
+/- : +$4202.75, +3%
Dinner Covers: 140
Avg PPA: $30.02
Weather: Cold & cloudy with scattered sprinkling throughout the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Kate, Sayo, Lynn, Jonathan SA, Sigele FR, Junko H
Dinner: Alex, Lindsey, Clair, Kate, Sophia, Kaori SA, Hiroe FR, Leary H ( Dena was sick and I sent her home at 6)
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch. Rush came a little bit earlier then normal. Seemed like everyone came in right at noon. Junko got a bit overwhelmed, but I helped her get everyone sat and we were back on track. Went on a small wait of a couple tables, but just stayed steady throughout the shift. Got 2 rotations in the party room which is always good. We were pretty full but slowing down by 110 and went 2 on. We stayed steady until about 145, but the added tables to the closers section came at a nice pace so Lynn & Sayo breezed through it. Ticket times were good except for one Sake Kasu that took almost 30 minutes because it had to be remade. Everything else came out fine.
Dinner: Really slow start. I sent Dena home at 6 and hosted for the evening because she was really sick. I thought the weather might scare off a crowd, but we started to fill up around 7. On wait by 730, got up to about 40 min, and came off the wait around 9. A lot of campers again. Several tables were sat over 2 hours during the pop. It made quote times challenging, but only two tables went over their time. I bribed a table with Kome bucks that had been sat for 2hrs 48min. The were super nice about it, and were happy for the Kome bucks. Went 2 on at 9. The two closers had a steady flow of tables until about 930. Had another 3 tables after that. Had a couple 30 minute ticket times from the kitchen during the pop. Sushi bar tickets stayed under 20 minutes.
Specials?
3 Staff members that stood out (why/how):
The night servers really stepped it up, and helped out a lot with the host stand. Lots of teamwork made the shift go by smoothly.
The 13 top was extremely difficult from start to finish, but Alex handled it well and made sure everyone was happy in the end.
Any VIP's in?
Comps& Void Detail:
Comped a sake chase because of the long ticket time. The other guest was done eating for about 15 minutes by the time she got it, and didn't have enough time to finish it before having to get back to work.
Comped a 30 minute Tori Teba that the guests ended up not caring for.
Had some regulars not like the Yasai Kakiage because it was a bit underdone and doughy. Kate offered a new one, but the table had already had a bunch of food and was ready to leave.
I comped a drink for the servers for all the hard work tonight.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1527
Projected Sales: $1824 (+$51)
TY Lunch Sales: $1875
+/- : +$348, + 23%
Lunch Covers:109
Avg PPA: $17.20
LY Dinner Sales: $4092
Projected Sales: $4188 ($14.75)
TY Dinner Sales: $4202.75
+/- : +$4202.75, +3%
Dinner Covers: 140
Avg PPA: $30.02
Weather: Cold & cloudy with scattered sprinkling throughout the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Kate, Sayo, Lynn, Jonathan SA, Sigele FR, Junko H
Dinner: Alex, Lindsey, Clair, Kate, Sophia, Kaori SA, Hiroe FR, Leary H ( Dena was sick and I sent her home at 6)
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch. Rush came a little bit earlier then normal. Seemed like everyone came in right at noon. Junko got a bit overwhelmed, but I helped her get everyone sat and we were back on track. Went on a small wait of a couple tables, but just stayed steady throughout the shift. Got 2 rotations in the party room which is always good. We were pretty full but slowing down by 110 and went 2 on. We stayed steady until about 145, but the added tables to the closers section came at a nice pace so Lynn & Sayo breezed through it. Ticket times were good except for one Sake Kasu that took almost 30 minutes because it had to be remade. Everything else came out fine.
Dinner: Really slow start. I sent Dena home at 6 and hosted for the evening because she was really sick. I thought the weather might scare off a crowd, but we started to fill up around 7. On wait by 730, got up to about 40 min, and came off the wait around 9. A lot of campers again. Several tables were sat over 2 hours during the pop. It made quote times challenging, but only two tables went over their time. I bribed a table with Kome bucks that had been sat for 2hrs 48min. The were super nice about it, and were happy for the Kome bucks. Went 2 on at 9. The two closers had a steady flow of tables until about 930. Had another 3 tables after that. Had a couple 30 minute ticket times from the kitchen during the pop. Sushi bar tickets stayed under 20 minutes.
Specials?
3 Staff members that stood out (why/how):
The night servers really stepped it up, and helped out a lot with the host stand. Lots of teamwork made the shift go by smoothly.
The 13 top was extremely difficult from start to finish, but Alex handled it well and made sure everyone was happy in the end.
Any VIP's in?
Comps& Void Detail:
Comped a sake chase because of the long ticket time. The other guest was done eating for about 15 minutes by the time she got it, and didn't have enough time to finish it before having to get back to work.
Comped a 30 minute Tori Teba that the guests ended up not caring for.
Had some regulars not like the Yasai Kakiage because it was a bit underdone and doughy. Kate offered a new one, but the table had already had a bunch of food and was ready to leave.
I comped a drink for the servers for all the hard work tonight.
R&M needs?:
86'd items/ need more?
Tuesday, January 13, 2015
Tuesday PM Recap 1/13/15
Written By:Leary
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $4285
Projected Sales: $4393 (-$275)
TY Dinner Sales: $4118
+/- : -$167, -4%
Dinner Covers: 161
Avg PPA: $25.58
Weather: Cloudy and cold
Any Special events going on?:
Who worked?:
Lindsey, Alex, Amanda, Krystin, Clair, Ally H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Had a mellow Happy Hour, but 630 we were almost full. On a wait by 7. Had an 8 top that said they had a reservation for Marcos. We didn't have any reservations so they got the party room and everything worked out fine. I looked a couple weeks forward and didn't see one for Marcos, but heads up in case it was put on a different day. Had 2 6-tops, and 2 5-tops which made seating a little tricky, but Ally handled it like a pro. Also had a lot of tables camping out. B6 is the winner with 2h 58min. Had a steady trickle of 2-tops and 4-tops after the initial wave of big tops, and got up to a 25-30 minute wait by 8. We were off the wait, but still full by 830. Went 3 on, and 2 on at 9. We continued to have a steady trickle until about 930. Ticket times were good. Had a couple 25-30 tickets from the kitchen during the pop, but most were under 20. Sushi bar ticket times were good. Had a couple 25 minute roll tickets, but that was it. It was a solid Tuesday, and with no SA it flew by quickly. The staff really pulled together and showed a lot of teamwork.
Specials?
3 Staff members that stood out (why/how):
Alex won the teamwork contest, but even after the contest was over she was helping everyone out until the very end.
Ally with another solid performance at the host stand. Helped out a lot with resetting tables.
Sigele was awesome as always. Once she got through the big pop in the kitchen she was filling waters and bussing tables the rest of the night. Such a great hire.
Any VIP's in?
Andy Erdman (old GM of Uchi) came in with his wife
Comps& Void Detail:
Sent a Beef Carpaccio to Andy, and gave him a FNF discount
Had a lady send back the Iidako because she didn't like the sauce (thick marinade) on it. Daniel reminded me that the last batch of marinade was a little weird so shouldn't be a future issue.
Had a teamwork contest sinec we didn't have an SA, and bought the winner (Alex) dinner with Kome bucks.
R&M needs?: I will assemble the heaters tomorrow.
86'd items/ need more?
We need more tea light candles. (I'll grab some from Home Depot during the break tomorrow)
I'm guessing more have been ordered, but just in case we need more Chinese Markers
I thought we had more extra silver chairs by S12, but there's only one now.
We might want to get some more Asahi Glasses for $2 Tuesdays. We were on the verge of running out for about an hour during the shift.
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $4285
Projected Sales: $4393 (-$275)
TY Dinner Sales: $4118
+/- : -$167, -4%
Dinner Covers: 161
Avg PPA: $25.58
Weather: Cloudy and cold
Any Special events going on?:
Who worked?:
Lindsey, Alex, Amanda, Krystin, Clair, Ally H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Had a mellow Happy Hour, but 630 we were almost full. On a wait by 7. Had an 8 top that said they had a reservation for Marcos. We didn't have any reservations so they got the party room and everything worked out fine. I looked a couple weeks forward and didn't see one for Marcos, but heads up in case it was put on a different day. Had 2 6-tops, and 2 5-tops which made seating a little tricky, but Ally handled it like a pro. Also had a lot of tables camping out. B6 is the winner with 2h 58min. Had a steady trickle of 2-tops and 4-tops after the initial wave of big tops, and got up to a 25-30 minute wait by 8. We were off the wait, but still full by 830. Went 3 on, and 2 on at 9. We continued to have a steady trickle until about 930. Ticket times were good. Had a couple 25-30 tickets from the kitchen during the pop, but most were under 20. Sushi bar ticket times were good. Had a couple 25 minute roll tickets, but that was it. It was a solid Tuesday, and with no SA it flew by quickly. The staff really pulled together and showed a lot of teamwork.
Specials?
3 Staff members that stood out (why/how):
Alex won the teamwork contest, but even after the contest was over she was helping everyone out until the very end.
Ally with another solid performance at the host stand. Helped out a lot with resetting tables.
Sigele was awesome as always. Once she got through the big pop in the kitchen she was filling waters and bussing tables the rest of the night. Such a great hire.
Any VIP's in?
Andy Erdman (old GM of Uchi) came in with his wife
Comps& Void Detail:
Sent a Beef Carpaccio to Andy, and gave him a FNF discount
Had a lady send back the Iidako because she didn't like the sauce (thick marinade) on it. Daniel reminded me that the last batch of marinade was a little weird so shouldn't be a future issue.
Had a teamwork contest sinec we didn't have an SA, and bought the winner (Alex) dinner with Kome bucks.
R&M needs?: I will assemble the heaters tomorrow.
86'd items/ need more?
We need more tea light candles. (I'll grab some from Home Depot during the break tomorrow)
I'm guessing more have been ordered, but just in case we need more Chinese Markers
I thought we had more extra silver chairs by S12, but there's only one now.
We might want to get some more Asahi Glasses for $2 Tuesdays. We were on the verge of running out for about an hour during the shift.
Tuesday AM 1.13.15
Written By: Elizabeth
LY Lunch Sales: $1537
Projected Sales: $1661
TY Lunch Sales: $1322
+/- : -14% ly and short $339 PS
Lunch Covers: 78
Avg PPA: $16.95
Weather: Cold- gray.
Any Special events going on?:
Who worked?: Lindsey, Alex, Johnny, Kate CL> Junko Host, Sigele FR
We won't be having an SA on Tuesday lunches for a little while. Both Tuesday AM and PM actually
Flow of Business, Cuts and Ticket Times:
The tea pots that came in today were the wrong ones, so Kayo ordered new ones, should arrive next week I'm guessing. The new heaters arrived today. Who wants to assemble them??? :)
Lunch was slow throughout.
Cut Lindsey at 12:30 and went 2 on at 12:55pm. Figured it would kind of be a slower week, but was hoping maybe since it wasn't 30 degrees out people would venture out a little more. Guess not. It stayed slower but steady enough to keep two on until 1:45. Kate took the last two tables that came in at 1:58 & 2pm.
Specials?
3 Staff members that stood out (why/how):
- Sigele- doing fantastic!
- Kelby did a great job on sushi bar today. Nice looking rolls.
- Junko, always a pleasure. Helped out since we didn't have an SA on. Not completely necessary but always nice.
Any VIP's in?
Jason Umlas (does he count as VIP?), Tarra and Kelvin, Paul (formerly of Pioneer), and lastly....Jason, My Husbands-Brothers-Wifes-Brother. Yeeeees!
Comps& Void Detail:
75% off DNL for an Ume Gobo (she ate one piece...) Bought 2 pieces of Gyu for Jason Relative, FNF for Umlas, FNF for Paul
R&M needs?:
Does anyone know where our trays went?
LY Lunch Sales: $1537
Projected Sales: $1661
TY Lunch Sales: $1322
+/- : -14% ly and short $339 PS
Lunch Covers: 78
Avg PPA: $16.95
Weather: Cold- gray.
Any Special events going on?:
Who worked?: Lindsey, Alex, Johnny, Kate CL> Junko Host, Sigele FR
We won't be having an SA on Tuesday lunches for a little while. Both Tuesday AM and PM actually
Flow of Business, Cuts and Ticket Times:
The tea pots that came in today were the wrong ones, so Kayo ordered new ones, should arrive next week I'm guessing. The new heaters arrived today. Who wants to assemble them??? :)
Lunch was slow throughout.
Cut Lindsey at 12:30 and went 2 on at 12:55pm. Figured it would kind of be a slower week, but was hoping maybe since it wasn't 30 degrees out people would venture out a little more. Guess not. It stayed slower but steady enough to keep two on until 1:45. Kate took the last two tables that came in at 1:58 & 2pm.
Specials?
3 Staff members that stood out (why/how):
- Sigele- doing fantastic!
- Kelby did a great job on sushi bar today. Nice looking rolls.
- Junko, always a pleasure. Helped out since we didn't have an SA on. Not completely necessary but always nice.
Any VIP's in?
Jason Umlas (does he count as VIP?), Tarra and Kelvin, Paul (formerly of Pioneer), and lastly....Jason, My Husbands-Brothers-Wifes-Brother. Yeeeees!
Comps& Void Detail:
75% off DNL for an Ume Gobo (she ate one piece...) Bought 2 pieces of Gyu for Jason Relative, FNF for Umlas, FNF for Paul
R&M needs?:
Does anyone know where our trays went?
Monday, January 12, 2015
Monday PM 1.12.15
Written By:Elizabeth
LY Dinner Sales: $4104
Projected Sales: $ 4212
TY Dinner Sales: $3201
+/- : -22% LY
Dinner Covers: 107
Avg PPA: $29.92
Weather: coldy. cold. cold.
Any Special events going on?:
Who worked?: Joel, Krystin, Mandy, Dusten, Camacho CL. Stephanie Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A decent start to the night, however it was still rather empty at 6pm, but then filled up enough to make it steady but we didn't go on a wait. It emptied out after that around 8pm, and I cut Krystin. Then at 8:15 it continued to slow, so I took a chance and cut down to just Dusten and Camacho. They both got a handful of tables here and there but it still never picked up much after that so I cut Dusten at 9:20 and Camacho rode it home (only 2 other tables came in after that...)
Must have been a slow night all over town, Aaron said Contigo super slow too.
I cut Stephanie (host) at 9pm as well.
Specials?
3 Staff members that stood out (why/how):
Kaori does a great job SA'ing though can miss tables from time to time by being preoccupied with tasks in the service station. But overall, she does a great job.
Everyone was in such a positive fun mood tonight, despite the business being so slow. Even at the end everyone was joking around and laughing. Good vibe tonight
Any VIP's in?
Owners of some restaurant that use to be on the strip? Jason and Dusten knew who
Kyra of Mantis Massage
Shane from across the street
Comps& Void Detail:
SIN discount was pretty hefty for the Owners of that restaurant
SIN for Kyra
Bday desserts for two tables
Kome Bucks for a drink for Dusten and Camacho for being two bad ass closers and working hard.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $4104
Projected Sales: $ 4212
TY Dinner Sales: $3201
+/- : -22% LY
Dinner Covers: 107
Avg PPA: $29.92
Weather: coldy. cold. cold.
Any Special events going on?:
Who worked?: Joel, Krystin, Mandy, Dusten, Camacho CL. Stephanie Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A decent start to the night, however it was still rather empty at 6pm, but then filled up enough to make it steady but we didn't go on a wait. It emptied out after that around 8pm, and I cut Krystin. Then at 8:15 it continued to slow, so I took a chance and cut down to just Dusten and Camacho. They both got a handful of tables here and there but it still never picked up much after that so I cut Dusten at 9:20 and Camacho rode it home (only 2 other tables came in after that...)
Must have been a slow night all over town, Aaron said Contigo super slow too.
I cut Stephanie (host) at 9pm as well.
Specials?
3 Staff members that stood out (why/how):
Kaori does a great job SA'ing though can miss tables from time to time by being preoccupied with tasks in the service station. But overall, she does a great job.
Everyone was in such a positive fun mood tonight, despite the business being so slow. Even at the end everyone was joking around and laughing. Good vibe tonight
Any VIP's in?
Owners of some restaurant that use to be on the strip? Jason and Dusten knew who
Kyra of Mantis Massage
Shane from across the street
Comps& Void Detail:
SIN discount was pretty hefty for the Owners of that restaurant
SIN for Kyra
Bday desserts for two tables
Kome Bucks for a drink for Dusten and Camacho for being two bad ass closers and working hard.
R&M needs?:
86'd items/ need more?
Monday AM Recap 1/12/15
Written By: Leary
LY Lunch Sales: $0 (Guess we had a meeting/cleaning last year)
Projected Sales: $1643.00 (+59.90)
TY Lunch Sales: $1702.90
+/- :
Lunch Covers: 98
Avg PPA: $17.38
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and Cloudy
Any Special events going on?:
Who worked?:
Sophia, Mandy, Krystin, Kate CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Slow start, but things fot rolling around noon. We had a few tables go on a wait around 1230, but everyone got sat quickly. The crowd started thinning out by 1. Went 2 on at 1:05. Got another 8 tables until I went 1 on at 1:40. 1 more table came in after that. Ticket times were good.
Specials?
3 Staff members that stood out (why/how):
I'm giving a shout out to my veteran support staff today. Hiroe, Jason, and Junko were as solid as always. We were not supper busy today, but they stayed productive and on top of their work.
Any VIP's in?
Comps& Void Detail:
Emp day off for Lindsey & Dan. She also had $20 in Kome Bucks
Comped a Katsu Teishoku A8. It was undercooked in a couple spots, and the curry came out cold. The guy was pretty grumpy about it. Had the Kitchen remake one, and it came out perfect. The lady was done with her food by the time the remake came out so I comped the meal. Mandy said they were much happier. I touched base with them as they were leaving, and they said the remake was really good.
R&M needs?:
Daniel (the roof guy) came and picked up the check today.
86'd items/ need more?
LY Lunch Sales: $0 (Guess we had a meeting/cleaning last year)
Projected Sales: $1643.00 (+59.90)
TY Lunch Sales: $1702.90
+/- :
Lunch Covers: 98
Avg PPA: $17.38
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and Cloudy
Any Special events going on?:
Who worked?:
Sophia, Mandy, Krystin, Kate CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Slow start, but things fot rolling around noon. We had a few tables go on a wait around 1230, but everyone got sat quickly. The crowd started thinning out by 1. Went 2 on at 1:05. Got another 8 tables until I went 1 on at 1:40. 1 more table came in after that. Ticket times were good.
Specials?
3 Staff members that stood out (why/how):
I'm giving a shout out to my veteran support staff today. Hiroe, Jason, and Junko were as solid as always. We were not supper busy today, but they stayed productive and on top of their work.
Any VIP's in?
Comps& Void Detail:
Emp day off for Lindsey & Dan. She also had $20 in Kome Bucks
Comped a Katsu Teishoku A8. It was undercooked in a couple spots, and the curry came out cold. The guy was pretty grumpy about it. Had the Kitchen remake one, and it came out perfect. The lady was done with her food by the time the remake came out so I comped the meal. Mandy said they were much happier. I touched base with them as they were leaving, and they said the remake was really good.
R&M needs?:
Daniel (the roof guy) came and picked up the check today.
86'd items/ need more?
Sunday, January 11, 2015
1/11/15 PM SUNDAY recap
Written By:Dusten
LY Dinner Sales: 3634
Projected Sales: 3818
TY Dinner Sales: 4809
+/- :$991 over projected and up 32% over LY
Dinner Covers:177
Avg PPA:27.17
Weather: chilly and overcast.
Any Special events going on?:
Who worked?: Kate, Joel, Amanda, Krystin, Clair CL, Dena H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times:tonight was jumpin for a while. We went on a wait around 6 pm and stayed on until about 7:30. Then it died out of about 20 minutes and went back to being busy. Then it tapered off and we'd go on a short wait here and there. I cut Kate at 8:30pm, Joel at 9pm, Amanda at 9:20 and Krystin at 9:30pm.
Everyone and their mom was ordering rolls. Things got backed up and 30 minute ticket times were the high average. At one point all 3 sushi bar sations were cranking out the maki rolls. I tried to encourage the servers to get their tables to explore other sections of the menu, if for no other reason than to have other items coming while they waited for rolls.
There was an issue with a clam special that 2/3rds of the clams weren't open I'm not sure what causes this to happen, but the kitchen remade the order and I sent the table a dessert. I talked to them a bit and they seemed like they could go either way on being cool or not. I hope the apple pie gyoza helped.
There was another issue with an iadako going out with only 3 little guys on the skewer. Again it was remade but brought back again for plating (no kewpie, katsu or togarashi) If a plate is remade it should be plated as if it were any other order right?
Specials?1x tsukiji set, 2x clams, 3x pork belly kitchen special, 10x poisson cru, 3 pork belly nigiri, 9x smoking sashimi
3 Staff members that stood out (why/how):
*Mandy did a great job. Her's was the table with the iadako and she stayed on the kitchen about remaking it as well as the re-plating. I like when servers bring an issue to my attention so that I know, but then go and sort the issue out themselves... when it is within their power.
*I feel like joel is effective at selling the specials, but in particular he doesn't seem to run his smoking sashimi fast enough. Either that or there isn't much smoke being put into the jar. I feel like it is the former, simply because I notice his sitting longer than others'.
*I'm really trying to be patient with Dena. I know she is still absorbing the job and Kome culture. I don't feel like her non-chalance and overly familiar tone is helping however. She asked to go to the restroom no less than 5 times. She asked a lot of things. Asked someone to make her an Emergen-C, asked someone to set up a 5 top for her. Asked me several times to grab chopsticks, but would add, "If you don't want me to leave the host stand EVER." Most of the time she asked for something she wasn't faced with anyone on the host stand. I told her all of these things she is asking is well within her power, and to an extent expected of her... eventually. Any host ought to be perfectly capable of grabbing chopsticks and high-chairs and menus and other things without sacrificing service or much of an absence from the host stand. She will catch on.
Any VIP's in? I saw Star Long and folks (Food Network Show looking dude), Andrew and his boyfirned (fiance?) came in. Tamara formerly of Sa-Ten, Ken who used to work here.
Comps& Void Detail: Trio roll voided, guest changed mind. Apple pie gyoza mentioned above. Clair and Joel won alcohol sale contests earning $10 and $15 to their meals. No one one the sashimi sales contest. Krystin claimed her bubbles prize from the other night. She said Leary knows about this. Comp'd a chicken kara-age to a guy who ordered nothing but fried food and complained it was fatty.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: 3634
Projected Sales: 3818
TY Dinner Sales: 4809
+/- :$991 over projected and up 32% over LY
Dinner Covers:177
Avg PPA:27.17
Weather: chilly and overcast.
Any Special events going on?:
Who worked?: Kate, Joel, Amanda, Krystin, Clair CL, Dena H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times:tonight was jumpin for a while. We went on a wait around 6 pm and stayed on until about 7:30. Then it died out of about 20 minutes and went back to being busy. Then it tapered off and we'd go on a short wait here and there. I cut Kate at 8:30pm, Joel at 9pm, Amanda at 9:20 and Krystin at 9:30pm.
Everyone and their mom was ordering rolls. Things got backed up and 30 minute ticket times were the high average. At one point all 3 sushi bar sations were cranking out the maki rolls. I tried to encourage the servers to get their tables to explore other sections of the menu, if for no other reason than to have other items coming while they waited for rolls.
There was an issue with a clam special that 2/3rds of the clams weren't open I'm not sure what causes this to happen, but the kitchen remade the order and I sent the table a dessert. I talked to them a bit and they seemed like they could go either way on being cool or not. I hope the apple pie gyoza helped.
There was another issue with an iadako going out with only 3 little guys on the skewer. Again it was remade but brought back again for plating (no kewpie, katsu or togarashi) If a plate is remade it should be plated as if it were any other order right?
Specials?1x tsukiji set, 2x clams, 3x pork belly kitchen special, 10x poisson cru, 3 pork belly nigiri, 9x smoking sashimi
3 Staff members that stood out (why/how):
*Mandy did a great job. Her's was the table with the iadako and she stayed on the kitchen about remaking it as well as the re-plating. I like when servers bring an issue to my attention so that I know, but then go and sort the issue out themselves... when it is within their power.
*I feel like joel is effective at selling the specials, but in particular he doesn't seem to run his smoking sashimi fast enough. Either that or there isn't much smoke being put into the jar. I feel like it is the former, simply because I notice his sitting longer than others'.
*I'm really trying to be patient with Dena. I know she is still absorbing the job and Kome culture. I don't feel like her non-chalance and overly familiar tone is helping however. She asked to go to the restroom no less than 5 times. She asked a lot of things. Asked someone to make her an Emergen-C, asked someone to set up a 5 top for her. Asked me several times to grab chopsticks, but would add, "If you don't want me to leave the host stand EVER." Most of the time she asked for something she wasn't faced with anyone on the host stand. I told her all of these things she is asking is well within her power, and to an extent expected of her... eventually. Any host ought to be perfectly capable of grabbing chopsticks and high-chairs and menus and other things without sacrificing service or much of an absence from the host stand. She will catch on.
Any VIP's in? I saw Star Long and folks (Food Network Show looking dude), Andrew and his boyfirned (fiance?) came in. Tamara formerly of Sa-Ten, Ken who used to work here.
Comps& Void Detail: Trio roll voided, guest changed mind. Apple pie gyoza mentioned above. Clair and Joel won alcohol sale contests earning $10 and $15 to their meals. No one one the sashimi sales contest. Krystin claimed her bubbles prize from the other night. She said Leary knows about this. Comp'd a chicken kara-age to a guy who ordered nothing but fried food and complained it was fatty.
R&M needs?:
86'd items/ need more?
Sunday AM 1.11.15
Written By: Elizabeth
LY Lunch Sales: $1923
Projected Sales: $2160
TY Lunch Sales: $1935
+/- : +1% LY and short $225 PS
Lunch Covers: 101
Avg PPA: $19.16
Weather: cold but warming into the 40's
Any Special events going on?: Football playoffs
Who worked?:
Kate, Joel, Sayo, Camacho CL. Jason SA, Grace Host, Mandy FR
Flow of Business, Cuts and Ticket Times:
Slow to start. By 1:30 it still hadn't picked up enough to keep 4 servers on and the sushi bar was still empty, so I cut down to 3, cutting Joel. The 3 on handled everything well, the restaurant filled, and the sushi bar half filled, so that had Camacho caught back up with covers and tables. Then around 2pm I cut down to Sayo & Camacho and then at 2:30 I cut to just Camacho. I'll never learn....7 tables walked in. He handled the pop well, as he does, and I didn't have to worry about him much. The other girls helped out too.
Specials?
3 Staff members that stood out (why/how):
*I will definitely not be short on words at Joel's eval. After I cut him I caught him in the party room eating. I told him that while he still has tables he needs to wait to eat his lunch. I will also reinforce this point at the dept. meeting on the 27th.
*Camacho handled the big rush at the end with ease.
Any VIP's in?
Harmon and Family, another regular couple who's name I do not know.
Comps& Void Detail:
Kome Bucks for Jason Bento Win. Also Kome bucks for employee drink prizes I forgot to ring in last night.
Regular Makani otherwise.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1923
Projected Sales: $2160
TY Lunch Sales: $1935
+/- : +1% LY and short $225 PS
Lunch Covers: 101
Avg PPA: $19.16
Weather: cold but warming into the 40's
Any Special events going on?: Football playoffs
Who worked?:
Kate, Joel, Sayo, Camacho CL. Jason SA, Grace Host, Mandy FR
Flow of Business, Cuts and Ticket Times:
Slow to start. By 1:30 it still hadn't picked up enough to keep 4 servers on and the sushi bar was still empty, so I cut down to 3, cutting Joel. The 3 on handled everything well, the restaurant filled, and the sushi bar half filled, so that had Camacho caught back up with covers and tables. Then around 2pm I cut down to Sayo & Camacho and then at 2:30 I cut to just Camacho. I'll never learn....7 tables walked in. He handled the pop well, as he does, and I didn't have to worry about him much. The other girls helped out too.
Specials?
3 Staff members that stood out (why/how):
*I will definitely not be short on words at Joel's eval. After I cut him I caught him in the party room eating. I told him that while he still has tables he needs to wait to eat his lunch. I will also reinforce this point at the dept. meeting on the 27th.
*Camacho handled the big rush at the end with ease.
Any VIP's in?
Harmon and Family, another regular couple who's name I do not know.
Comps& Void Detail:
Kome Bucks for Jason Bento Win. Also Kome bucks for employee drink prizes I forgot to ring in last night.
Regular Makani otherwise.
R&M needs?:
86'd items/ need more?
Saturday 1.10.15
Written By: Elizabeth
LY Lunch Sales: $2285
Projected Sales: $2618
TY Lunch Sales: $2199
+/- : -4% LY and -$419 PS
Lunch Covers: 134
Avg PPA: $16.41
LY Dinner Sales: $6946
Projected Sales: $7418
TY Dinner Sales: $6335
+/- : -9% Ly and short $1083 PS :( :(
Dinner Covers:216
Avg PPA: $29.33
Weather: 30's and raining. Miserable
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Lindsey, Krystin CL. Mandy Host, Hiroe FR (no SA- this will be the going trend for the next few weeks)
Dinner: Alex, Kate, Naoto, Sayo, Dusten CL. Mandy/ Grace Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and around 12:30 it got a little steadier but still never went on a wait. I don't know why I don't learn, but I cut down to 2 servers at 2pm and then the tables filled up again- Clair and Krystin handled the pop well but you could tell Krystin was nervous. I scheduled her to close lunch and she said she was nervous from the get-go. But she did a fine job- delegated tasks where she needed to and got things done. I cut Clair at 2:30, thinking we were in the clear, then 6 more tables walked in. Krystin had a pretty hefty section on her hands, but did well. I helped out and refilled waters, and got things for her when she needed them. Ticket times were good. No issues.
Dinner: What a start to the night. Very different than last night. We started off with 2 walk in 5-tops, a 6-top, and an 11-top. And some misc. other 2 tops and 4 tops sprinkled in. Then had another 12 top walk in around 5:45, and another 6 top walk in, in addition to the 6:30 12-top reso. The lobby was jam packed full of all these people waiting, the wait for a table was running about 30-45 minutes at 6pm. By 7:30 we got the second 12 top sat (in the space the opening 11 top was) but they wanted Ramen. So instead of leaving, they each ordered on item off the menu and asked for separate checks. Poor Naoto was their server. I closed the checks out for him (because by the time they left I cut Alex so he could pick up some tables) and there wasn't 1 check over $15 (some weren't over $10) So that really brought down his sales, not to mention our PPA. After clearing out the 12 top that was standing in the lobby, it seemed a little better and it was mostly 2-tops after that, on a 20-30 minute wait. This lingering wait lasted until about 9pm when it started to taper off. I cut Alex at 8:45 after she got sat another 6-top but had tables emptying out, Kate was cut at 9:15, and went down to 2 on at 9:30, and 1 on at around 10:15. Dusten got a sprinkling of tables after that, which I expected because I had heated up my dinner and was excited to have a hot meal. Lo and behold we get two 2-tops in at once, followed by another few tables here and there. And I had already cut the host. Nothing at all like last night.
Oh, and right before the group in the party room left, they let Alex know that the party room ceiling was leaking on them...
Lost and Found: last night a check was left behind on a table. Like a check, check. And today I found a Laundry card in the office. Just in case anyone asks.
One random note: I found a stack of W2's on the very top shelf...I sorted them, and distributed some to those that were working tonight. They'll be in the top drawer of the filing cabinet to be disbursed. I have them separated into 3 categories: BOH/Sushi, FOH, and To Be Mailed.
Specials?
Quite a few tonight:
Anikimo & Katsuo nigiri (I think Kate sold most of those): 10
Takowasa Nigiri : 6
Pork Belly with Sweet Pot Puree: 4
Clams: 1
I didn't hear any feedback from anyone in particular, but I do know these are trials for the new menu.
3 Staff members that stood out (why/how):
*Lindsey could use some work on her prebusing skills and also getting to her tables to bus in her downtime. With no SA on for lunch today I saw all 3 girls bussing their own tables with the exception of Lindsey. Or, when she did it was at a very slow pace. I would like to see some urgency to that. She definitely takes criticism well but to see her put it to use is different.
*Grace has a great smiling personality and even with a jam packed lobby she was still able to keep smiling and not let any of it get to her! Great job!
*Kate really sold a ton of the Kurasawa tonight. Everytime I saw one go out it was hers.
Any VIP's in?
Neil came in with a friend for dinner. I felt so bad because I couldn't stop to talk to him. He came in during the large party madness.
Comps& Void Detail:
Take asked for a few tables to get the FNF, regular Makani for a few staff members, Kome bucks for GC's redeemed and another $10 Kome Bucks from a Daruma Emp. Kitchen Error for a long long hair found in the Tarantual roll. The guests were really nice about it, but this hair was long and dark and semi thick. It was real bizarre where it even came from. But it wasn't from the guests at the table, they both had really short hair (one a guy, one a blonde girl) So I have no idea. Luckily they were really cool about it. Owner comp for some beers Kayo had sent her friend to pick up.
R&M needs?:
The obvious: party room ceiling.
86'd items/ need more?
We ran out of Straws today.
We will not run out of Izze for a while. We have about 4 cases. Please do not order this anytime soon.
We might need Diet Coke on the next Sysco Order, or just get it from Restaurant Depot.
86 Bloody mary Mix. I have to contact my rep and see if they got any back in the warehouse (they were out the last week)
LY Lunch Sales: $2285
Projected Sales: $2618
TY Lunch Sales: $2199
+/- : -4% LY and -$419 PS
Lunch Covers: 134
Avg PPA: $16.41
LY Dinner Sales: $6946
Projected Sales: $7418
TY Dinner Sales: $6335
+/- : -9% Ly and short $1083 PS :( :(
Dinner Covers:216
Avg PPA: $29.33
Weather: 30's and raining. Miserable
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Lindsey, Krystin CL. Mandy Host, Hiroe FR (no SA- this will be the going trend for the next few weeks)
Dinner: Alex, Kate, Naoto, Sayo, Dusten CL. Mandy/ Grace Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and around 12:30 it got a little steadier but still never went on a wait. I don't know why I don't learn, but I cut down to 2 servers at 2pm and then the tables filled up again- Clair and Krystin handled the pop well but you could tell Krystin was nervous. I scheduled her to close lunch and she said she was nervous from the get-go. But she did a fine job- delegated tasks where she needed to and got things done. I cut Clair at 2:30, thinking we were in the clear, then 6 more tables walked in. Krystin had a pretty hefty section on her hands, but did well. I helped out and refilled waters, and got things for her when she needed them. Ticket times were good. No issues.
Dinner: What a start to the night. Very different than last night. We started off with 2 walk in 5-tops, a 6-top, and an 11-top. And some misc. other 2 tops and 4 tops sprinkled in. Then had another 12 top walk in around 5:45, and another 6 top walk in, in addition to the 6:30 12-top reso. The lobby was jam packed full of all these people waiting, the wait for a table was running about 30-45 minutes at 6pm. By 7:30 we got the second 12 top sat (in the space the opening 11 top was) but they wanted Ramen. So instead of leaving, they each ordered on item off the menu and asked for separate checks. Poor Naoto was their server. I closed the checks out for him (because by the time they left I cut Alex so he could pick up some tables) and there wasn't 1 check over $15 (some weren't over $10) So that really brought down his sales, not to mention our PPA. After clearing out the 12 top that was standing in the lobby, it seemed a little better and it was mostly 2-tops after that, on a 20-30 minute wait. This lingering wait lasted until about 9pm when it started to taper off. I cut Alex at 8:45 after she got sat another 6-top but had tables emptying out, Kate was cut at 9:15, and went down to 2 on at 9:30, and 1 on at around 10:15. Dusten got a sprinkling of tables after that, which I expected because I had heated up my dinner and was excited to have a hot meal. Lo and behold we get two 2-tops in at once, followed by another few tables here and there. And I had already cut the host. Nothing at all like last night.
Oh, and right before the group in the party room left, they let Alex know that the party room ceiling was leaking on them...
Lost and Found: last night a check was left behind on a table. Like a check, check. And today I found a Laundry card in the office. Just in case anyone asks.
One random note: I found a stack of W2's on the very top shelf...I sorted them, and distributed some to those that were working tonight. They'll be in the top drawer of the filing cabinet to be disbursed. I have them separated into 3 categories: BOH/Sushi, FOH, and To Be Mailed.
Specials?
Quite a few tonight:
Anikimo & Katsuo nigiri (I think Kate sold most of those): 10
Takowasa Nigiri : 6
Pork Belly with Sweet Pot Puree: 4
Clams: 1
I didn't hear any feedback from anyone in particular, but I do know these are trials for the new menu.
3 Staff members that stood out (why/how):
*Lindsey could use some work on her prebusing skills and also getting to her tables to bus in her downtime. With no SA on for lunch today I saw all 3 girls bussing their own tables with the exception of Lindsey. Or, when she did it was at a very slow pace. I would like to see some urgency to that. She definitely takes criticism well but to see her put it to use is different.
*Grace has a great smiling personality and even with a jam packed lobby she was still able to keep smiling and not let any of it get to her! Great job!
*Kate really sold a ton of the Kurasawa tonight. Everytime I saw one go out it was hers.
Any VIP's in?
Neil came in with a friend for dinner. I felt so bad because I couldn't stop to talk to him. He came in during the large party madness.
Comps& Void Detail:
Take asked for a few tables to get the FNF, regular Makani for a few staff members, Kome bucks for GC's redeemed and another $10 Kome Bucks from a Daruma Emp. Kitchen Error for a long long hair found in the Tarantual roll. The guests were really nice about it, but this hair was long and dark and semi thick. It was real bizarre where it even came from. But it wasn't from the guests at the table, they both had really short hair (one a guy, one a blonde girl) So I have no idea. Luckily they were really cool about it. Owner comp for some beers Kayo had sent her friend to pick up.
R&M needs?:
The obvious: party room ceiling.
86'd items/ need more?
We ran out of Straws today.
We will not run out of Izze for a while. We have about 4 cases. Please do not order this anytime soon.
We might need Diet Coke on the next Sysco Order, or just get it from Restaurant Depot.
86 Bloody mary Mix. I have to contact my rep and see if they got any back in the warehouse (they were out the last week)
Subscribe to:
Posts (Atom)