Friday PM 1.2.15

Written By: Elizabeth

LY Dinner Sales: $5609
Projected Sales: $5588
TY Dinner Sales: $6688
+/- : +19% LY and +$1100 PS
Dinner Covers: 238
Avg PPA: $28.10

P.S- I think the lunch numbers were wrong. The LY Lunch sales were $2229 (not $3191) and the Proj. Sales were $2316, and the actual were $3191, with a gain of 43% at lunch and $875 over projected.

Weather: Frigid. Cold. Rainy.

Any Special events going on?:

Who worked?:
Alex, Camacho, Naoto, Mandy, Dusten CL. Ally/Grace hosted (great duo!!), Kaori SA, Sigele FR.

Flow of Business, Cuts and Ticket Times:
Busy again. Went on wait by 6pm, and didn't get off the wait until after 10pm, I am not sure of the exact time because I made cuts at 9:45 and went down to 2, because the restaurant was emptying out and we only had a 3 top and a 4 top left on the waitlist, but then after 10pm several more tables came, and filled the restaurant back up (excluding sushi bar) I had transitioned Naoto into the A's (he was back B's) because I didn't realize Mandy was a double and I had her being last cut, so I cut her and needed someone in the A's. So It was quite a hectic finish. Dusten rang over $2k in sales, and Naoto rang

The only incident that occurred tonight was when Mandy was trying to get menus cleared from A7 and knocked the soy sauce container over and like always with those things, the lid popped right off and soy sauce spilled all over this woman's lap. She went to the restroom to get cleaned up and then talked to me on her way back to her table. She said it was pretty bad, and her pants were soaked with soy sauce (so bad that it was in her underwear!) She was understanding but I told her to send me the dry cleaning receipt and we will gladly take care of it. In return I took 50% off their check. They were good sports about it,  but it happened at the beginning of their meal, and to sit through your entire dinner with soy sauce soaked underwear is no joy. When they left they said Mandy was fantastic, and that he knew she felt so bad but between her service, and my having talked to the table and what we did for them, they left having a great experience, and were thankful for the efforts we took to make it better after an unfortunate accident.

During that time we were on an hour wait- the lobby was packed full of people and they were starting to stand in the dining room, and utilized the party room when there wasn't a party there yet. It was pretty claustrophobic. Kayo, I know you mentioned getting a tent for the patio during inclement weather, is that still something you're looking into? I think it definitely would have helped tonight.

Specials?

3 Staff members that stood out (why/how):
*Stephanie cocktailed tonight, did a great job and was able to help water tables in her down time. Stayed productive her entire shift!
*Mandy recieved not one but two guest compliments this evening. One from the table that she spilled soy sauce on- they said she was wonderful and did a great job. The other table had just moved here from New York and they said that this was the best service they have yet to receive in Austin.
*Grace did a great job flying solo tonight, and Ally gave spot on quote times. These two were really fantastic. So happy to have Grace on the team!

Any VIP's in?
Shane from across the street, The man that helped Kayo's dad get back to civilization

Comps& Void Detail:
Owner comp for the guy mentioned above, voided some items that ended up being 86'd , 50% Recovery for soy sauce incident.

R&M needs?:

86'd items/ need more?
We ran out of quite a bit of menu items this evening. Luckily we