Friday PM 1.16.15

Written By: Elizabeth

LY Dinner Sales: $6424
Projected Sales: $ 6814
TY Dinner Sales: $7304
+/- : +14% LY and +$490 PS
Dinner Covers:  253
Avg PPA: $28.87

Weather: Warmer and pleasant at night. Not too cold. High 40's

Any Special events going on?:

Who worked?: Naoto, Sayo, CAmacho, Johnny, Dusten CL> Grace/Stephanie Host, Alex CT, Jason SA, and Kaori FR

Flow of Business, Cuts and Ticket Times:
A guest lost their phone in the parking lot. It was turned in.
Started a little slow but by 6:15 we were on a wait. Stayed on a pretty consistent wait all night. about 45-1hour- at one point we had 12 two tops on the wait list. Had a few walk in 6-tops but nothing that proved too difficult. I stayed mainly around the host stand tonight making sure Grace was quoting okay and they were able to seat alright. We stayed on the wait until about 10:15 at which point I cut down to 2 on, and gave Dusten and johnny the two 5 tops that were waiting in the lobby. After  they got sat I don't think any more tables came in and we rolled right into close.
Things ran smoothly. Had an issue with Kaori or someone marking off a gyoza that was never run, but other than that there were good. No long tickets, everything seemed to flow really well. Let's hope that is the same story throughout the rest of the weekend.
I am having a bit of allergy problems so my voice is a bit out of commission with a really sore throat, so I wasn't a big Irrashaimaser tonight, but I promise, as soon as my throat feels better I'll be back in the habit.

Specials?

3 Staff members that stood out (why/how):
* Graces's quote times were good tonight, until the very end when she was still quoting 45 minutes and then I caught it and told her no it's about 20 minutes right now, and got her back on track. So it still might take a little getting use to towards the end of the night.
*Naoto is great at consolidating. He really handled the middle B's very well. He has really grown as a server here.
*Had to remind Dusten that when he's serving on the floor that's what he is doing- to leave the management delegation to me, as far as tables are concerned. Had a little hiccup with these collage girls that sat at S9-10 and then had another join them later and tried to squeeze her in on the corner. I immediately caught what was happening and went over there and addressed it. Spent a few minutes talking to them and explaining why they couldn't do that and offered to get them a larger table once one became available, and why they couldn't just take the seats that opened up next to them (at that point we were on a 45-1hr wait). Then when the seats because available next to them they tried to talk to Dusten about it. All I asked Dusten was that when things like this occur, to defer to me and I will handle it, because I had already given them an answer and when he tries to handle it it makes it look as though there is no communication between us and that makes the guest feel leery and that they have the upper hand. Anyhow, in short, I touched on it with Dusten and he got it. Ultimately, with this guest in particular, I had S1-3 available to them within 15 minutes or so, at which point they moved.

Any VIP's in?
Meg and Fam.

Comps& Void Detail:
FNF for Jersey's in-laws, Bday desserts for Naotos table. Makani. Kitchen Error on misrun Gyoza for Sayo's A5. Kome Bucks for Meg & DL or whatever his name is...DR...DP?

R&M needs?:

86'd items/ need more?
Can we get some more cans of Febreeze for the restrooms. Those seem to help, as long as we just them
Sencha Tea. and Thermal paper (which has been ordered)
I put a note on the shift notes, but we need to stress to the servers that if they are the one to use the last of something they need to tell a manager. I was told at 11:30pm tonight that we are out of Sencha and it can't be refilled- and during our rush Naoto told me he couldn't find anymore thermal paper (there were 2 lurking in the back cubby, but still) They are just as much a part of us not running out of things as we are. Just, ya know, FYI for them.