Written By: Devin Steuerwald
LY Dinner Sales: 5099.00
TY Dinner Sales: 7061.00
+/- : +1962.00, +38%
Dinner Covers: 211
Avg PPA: 33.46
Weather: cold front blew through cooled everything down
Special events?: n/a
Who worked: Dusten Cl1, Derek Cl2, Kelly S, John H, Patrick, Naoto and Lindsey Bar, Alyssa H1, Melody H2, Annie CT, Beorn SA1, Cal SA2
Flow of Business, Cuts and Ticket Times:
Steady start going on a full wait by 6:30. We had a walking in 7 top and a walk in 8 top walk in around 7pm and a reservation for 9 at 7pm so our wait times got pretty high by 8pm we were at a hour and 15 min wait. as soon as all those big tops got up we powered through the wait. we came off the wait by 9pm. 9:15 cut H1, SA1, CT, Pat and John H. 9:30 cut bar from serving tables and cut Kelly S. closed 2 on. Ticket times were all within range and plates all looked great.
We got high praise from a Japanese businessman visiting a friend in town, he told Dusten and myself that our food was better than most of the places he goes in Japan! i thanked him and told him that would make our owners very pleased!
Kelly S pointed out that there are no descriptions for ramens on the menu, obviously it tight for space on the menu but it would help to have some sort of description.
Lights got changed out in the party room and the lights stayed very dim even at full blast, Kayo went home and got us some candle holders for the tables in there. we definitely want to get that fixed before friday night service.
deposit was short $10, im not sure how. i took all the checkout and counted all the money, i took $10 from the back of the deposit bag to cover.
Specials:n/a
3 Staff members that stood out (why/how):
The Host stand was amazing tonight, they were really busy for most of the night, but did a fantastic job!
Any VIP's in?
lots of familiar faces but very busy tonight and my brain is a little mushy after today
Comps& Void Detail:
Kome Bucks- dusten 10.00
Kome Bucks- naoto 7.00
emp day off- vince family
Guest changed mind- didnt like gyoza
recovery- taiyaki- for the above GCM
FOH error- leaky sake box
birthday-cheesecake
ANA- 29.10
Spill- guest spilled Lychee Sang
F&F- Brennan friends, and Johnny and his mom
R&M needs:
86'd items/ need more:
Thursday, November 30, 2017
thursday recap 11/30/17
Written By: Devin Steuerwald
LY Lunch Sales: 1692.00
TY Lunch Sales: 2501.00
+/- :+809.00, +48%
Lunch Covers: 122
Avg PPA: 20.50
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.20%
Weather: cloudy, with a high of 75
Special events?:n/a
Who worked: Johnny Cl, Dobbins Cl2, kelly S, Patrick, John H, Jason C bar, Beorn SA, Brennan FR, Annie Host
Flow of Business, Cuts and Ticket Times:
Started out steady we filled up by 12:00 and went on a small wait. Stayed on a 15-20 wait till 1pm cut down to 2 on by 1:30 . Ticket times were all good, and plates looked great.
Camacho had a hard time taking care of guests and bartending. I had to jump in and make basic drinks. Jason asked if we could pull his section, i rotated his tables between John H and Pat who were in the party room. Jason asked if expo could run all bar sushi instead of putting it down behind the bar. he thought that would have made all the difference. I told him that we could discuss it at the Manager meeting.
Had a men's room toilet get clogged up with some unholy nastiness, i was able to plunge it down and beorn mopped the bathroom afterwords. I need a shower.....
We had a problem at the start of the rush with sushi lunches being made twice, we thought the tickets were double printing but they were just printing out at the different printers and both ticket for the same order were being made. Toshi communicated with the rest of sushi bar to watch out and it wasn't an issue anymore.
Specials:n/a
3 Staff members that stood out (why/how):
Annie was an all star today she saw that Jason was being stretched thin and communicated it to me. she asked if she could slow down seating him until he caught up. she even cocktailed the lobby on top of hosting all by herself!
Kayo helped out at the host stand and even started bussing tables to help us out! when beorn was in the bathroom cleaning up that mess.
Beorn for performing an exorcism on the bathroom, all with a smile.
Any VIP's in?
Comps& Void Detail:
F&F- Bartender at Kamiri-3.50
spill-6.00
R&M needs:
86'd items/ need more:
toro
lemonaid/ rootbeer
LY Lunch Sales: 1692.00
TY Lunch Sales: 2501.00
+/- :+809.00, +48%
Lunch Covers: 122
Avg PPA: 20.50
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.20%
Weather: cloudy, with a high of 75
Special events?:n/a
Who worked: Johnny Cl, Dobbins Cl2, kelly S, Patrick, John H, Jason C bar, Beorn SA, Brennan FR, Annie Host
Flow of Business, Cuts and Ticket Times:
Started out steady we filled up by 12:00 and went on a small wait. Stayed on a 15-20 wait till 1pm cut down to 2 on by 1:30 . Ticket times were all good, and plates looked great.
Camacho had a hard time taking care of guests and bartending. I had to jump in and make basic drinks. Jason asked if we could pull his section, i rotated his tables between John H and Pat who were in the party room. Jason asked if expo could run all bar sushi instead of putting it down behind the bar. he thought that would have made all the difference. I told him that we could discuss it at the Manager meeting.
Had a men's room toilet get clogged up with some unholy nastiness, i was able to plunge it down and beorn mopped the bathroom afterwords. I need a shower.....
We had a problem at the start of the rush with sushi lunches being made twice, we thought the tickets were double printing but they were just printing out at the different printers and both ticket for the same order were being made. Toshi communicated with the rest of sushi bar to watch out and it wasn't an issue anymore.
Specials:n/a
3 Staff members that stood out (why/how):
Annie was an all star today she saw that Jason was being stretched thin and communicated it to me. she asked if she could slow down seating him until he caught up. she even cocktailed the lobby on top of hosting all by herself!
Kayo helped out at the host stand and even started bussing tables to help us out! when beorn was in the bathroom cleaning up that mess.
Beorn for performing an exorcism on the bathroom, all with a smile.
Any VIP's in?
Comps& Void Detail:
F&F- Bartender at Kamiri-3.50
spill-6.00
R&M needs:
86'd items/ need more:
toro
lemonaid/ rootbeer
Wednesday, November 29, 2017
Wednesday PM 11.29.17
Written By: It's Me! Elizabeth!!!!
LY Dinner Sales: $4473
TY Dinner Sales: $7228
+/- : +62% LY
Dinner Covers: 221
Avg PPA: $32.71
Weather: Low 70s, into the low 60s at night.
Special events?: none that I am aware of
Who worked: Cindy, Derek, John, Mandy, Sophia CL. Annie CT, Alyssa & Veronica Host, Lindsey & Krystin Bar, Cal SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Solid start to the night, slowly filled up and by 6pm we were on a wait. Had a walk in 7 top from the start, and a last minute 8 top around 6pm as well. The night remained steady and we fell off the wait around 9:30.
No long ticket times or major issues other than a server misring for Kome fries and a few double made items from the kitchen.
The Ben E Keith order came around 3pm. Devin checked it in/wrote them a check. I believe Johnny was still here- I did notice Kelly hovering around him asking him when he would be done. But the point of this story is- who's responsibility is it to restock the coolers with the newly arrived product? I just saw 3 Sapporo boxes in the office, so I stacked them on the cabinets only to find out, around 7pm that Kristen was calling 86 on Sapporo. There weren't any in the back up fridge, so Chelsea and I both hustled to get some on ice. I stocked the bar back fridge, and then we stocked the front fridge as well.
In addition to that, I'm a little nervous going into the weekend with less than 3 cases of Sapporo. I know last week was light due to being closed both Monday and Thursday, and maybe we could have gotten by on less, but as it stands right now, we have about 2 cases total to get us through until our next BEK delivery on Wednesday.
Cindy brought up a good question that I wasn't sure how to answer: there was a lot of broken glass in the recycling container- and after dumping it she didn't want to rinse it in the mop sink and risk emptying shards of glass into it. I suggested dumping it to the side of the building, outside, but that's not a realistic operating procedure for us to carry on with. And it's been too long since I've worked in a bar to remember what the protocol is for that is. Little help.
**There is a box of sample plates that someone will be in to pick up. I put them on top of the safe in the office if they come looking for them.
3 Staff members that stood out (why/how):
The staff was on top of it tonight, and no was was really challenged. I held on to Chelsea until Dusten sat for dinner and let her go at that point (7:45?) and I was able to handle the floor with ease with it being only myself as the MOD. Brennan did a great job on the expo line and didn't require much help. I think as we move forward, the only nights we'll need an expo will be the weekend nights. Though I think lunches deserve more of an expo, as there are more plates to monitor and wrangle.
-As Toshi noted in his blog, David was late. It wasn't brought to our attention until about 5 til 5. David was scheduled as San-ban at 4:30 and still wasn't here. Chelsea tried calling but to no avail. So she text Andrew and Andrew ended up getting a hold of him, and went to pick him up. He didn't arrive until close to 6:30. I wrote him up and sat with him after his shift. I told him that this is his final warning. He's been late once a month for the last 3 months (once was a no show to a meeting) and that we have been lenient with him about it but we will have to draw a line somewhere. He told me that he "thought" he requested off the 24th-30th (or something similar) and so he didn't think to check his schedule. When I asked him if his time off had been approved he said yes...but only the 24-28th had been approved. He was trying to blame shift a little but in the end took responsibility. Though...a little sassy, I might say.
-I caught Veronica telling a guest over the phone that we take reservations for 6 or more for our private room. It's going to take a while to get everyone on the new spiel, but let's make sure we are following up with all staff about our new reservation policy. I printed a new sheet and put it at the host stand and in the office. Please follow up with everyone
Any VIP's in?
Neil & a friend
Dusten & Chelsea
that was all I recognized
Comps& Void Detail:
Bday dessert
Kome Fry server error
Kome Bucks Comp for Renee- we bought her a drink and a carpaccio- I know she's going through some family troubles, and was here for a respite dinner.
R&M needs:
-Chef coats are here...and in the way! My suggestion is that we install single hooks, in 4 separate spots on the side wall to hang them. They are bulky so they will require more than your traditional string of coat hooks.
-can we talk about the dishpit for a minute? It was out of control tonight. Glassware seemed to pile up very quickly (do we need more racks?) I know the set up isn't exactly ideal there, and space is at a minimum, but we need to do a better job all around of using the space- that includes servers! I think they need a reminder to stack like plates. I noticed tonight, that once the dishpit seems even mildly unorganized, the servers just go berserk and start putting their plates anywhere. I guess they'll find any excuse.
And then there's Jaime....I haven't really worked with him, or taken notice of him, until tonight, working the floor for the first time since August. He has ZERO sense of urgency. And was probably part of the dishpit pileup of Nov 29th 2017
86'd items/ need more:
LY Dinner Sales: $4473
TY Dinner Sales: $7228
+/- : +62% LY
Dinner Covers: 221
Avg PPA: $32.71
Weather: Low 70s, into the low 60s at night.
Special events?: none that I am aware of
Who worked: Cindy, Derek, John, Mandy, Sophia CL. Annie CT, Alyssa & Veronica Host, Lindsey & Krystin Bar, Cal SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Solid start to the night, slowly filled up and by 6pm we were on a wait. Had a walk in 7 top from the start, and a last minute 8 top around 6pm as well. The night remained steady and we fell off the wait around 9:30.
No long ticket times or major issues other than a server misring for Kome fries and a few double made items from the kitchen.
The Ben E Keith order came around 3pm. Devin checked it in/wrote them a check. I believe Johnny was still here- I did notice Kelly hovering around him asking him when he would be done. But the point of this story is- who's responsibility is it to restock the coolers with the newly arrived product? I just saw 3 Sapporo boxes in the office, so I stacked them on the cabinets only to find out, around 7pm that Kristen was calling 86 on Sapporo. There weren't any in the back up fridge, so Chelsea and I both hustled to get some on ice. I stocked the bar back fridge, and then we stocked the front fridge as well.
In addition to that, I'm a little nervous going into the weekend with less than 3 cases of Sapporo. I know last week was light due to being closed both Monday and Thursday, and maybe we could have gotten by on less, but as it stands right now, we have about 2 cases total to get us through until our next BEK delivery on Wednesday.
Cindy brought up a good question that I wasn't sure how to answer: there was a lot of broken glass in the recycling container- and after dumping it she didn't want to rinse it in the mop sink and risk emptying shards of glass into it. I suggested dumping it to the side of the building, outside, but that's not a realistic operating procedure for us to carry on with. And it's been too long since I've worked in a bar to remember what the protocol is for that is. Little help.
**There is a box of sample plates that someone will be in to pick up. I put them on top of the safe in the office if they come looking for them.
3 Staff members that stood out (why/how):
The staff was on top of it tonight, and no was was really challenged. I held on to Chelsea until Dusten sat for dinner and let her go at that point (7:45?) and I was able to handle the floor with ease with it being only myself as the MOD. Brennan did a great job on the expo line and didn't require much help. I think as we move forward, the only nights we'll need an expo will be the weekend nights. Though I think lunches deserve more of an expo, as there are more plates to monitor and wrangle.
-As Toshi noted in his blog, David was late. It wasn't brought to our attention until about 5 til 5. David was scheduled as San-ban at 4:30 and still wasn't here. Chelsea tried calling but to no avail. So she text Andrew and Andrew ended up getting a hold of him, and went to pick him up. He didn't arrive until close to 6:30. I wrote him up and sat with him after his shift. I told him that this is his final warning. He's been late once a month for the last 3 months (once was a no show to a meeting) and that we have been lenient with him about it but we will have to draw a line somewhere. He told me that he "thought" he requested off the 24th-30th (or something similar) and so he didn't think to check his schedule. When I asked him if his time off had been approved he said yes...but only the 24-28th had been approved. He was trying to blame shift a little but in the end took responsibility. Though...a little sassy, I might say.
-I caught Veronica telling a guest over the phone that we take reservations for 6 or more for our private room. It's going to take a while to get everyone on the new spiel, but let's make sure we are following up with all staff about our new reservation policy. I printed a new sheet and put it at the host stand and in the office. Please follow up with everyone
Any VIP's in?
Neil & a friend
Dusten & Chelsea
that was all I recognized
Comps& Void Detail:
Bday dessert
Kome Fry server error
Kome Bucks Comp for Renee- we bought her a drink and a carpaccio- I know she's going through some family troubles, and was here for a respite dinner.
R&M needs:
-Chef coats are here...and in the way! My suggestion is that we install single hooks, in 4 separate spots on the side wall to hang them. They are bulky so they will require more than your traditional string of coat hooks.
-can we talk about the dishpit for a minute? It was out of control tonight. Glassware seemed to pile up very quickly (do we need more racks?) I know the set up isn't exactly ideal there, and space is at a minimum, but we need to do a better job all around of using the space- that includes servers! I think they need a reminder to stack like plates. I noticed tonight, that once the dishpit seems even mildly unorganized, the servers just go berserk and start putting their plates anywhere. I guess they'll find any excuse.
And then there's Jaime....I haven't really worked with him, or taken notice of him, until tonight, working the floor for the first time since August. He has ZERO sense of urgency. And was probably part of the dishpit pileup of Nov 29th 2017
86'd items/ need more:
WED am recap 11/29/17
Written By: Devin Steuerwald
LY Lunch Sales: 1474.00
TY Lunch Sales: 1323.00
+/- : -151.00, -10%
Lunch Covers: 71
Avg PPA: 18.63
Previous Days Labor: 26%
Previous Days Comps: 8%
Controllable Comps: 2.75%
Weather: beautiful day, the high was 71
Special events?: n/a
Who worked: Zayn, Pat, Kelly s, Kelly d, johnny bar, brittany H, Bjorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
SLOOOOOOOOW... we never came close to going on a wait, no one was challenged today. ticket times were all good and fast. cut both Kellys at 1pm.
had a small issue with Kelly D, she had a ck katsu not print instead of going through the expo she called for the missing item herself. she called for the wrong item and vince sent both items out to the table as a recovery. i spoke to Kelly about proper procedure for fixing mistakes, and above all NOT to talk to kitchen. I told her in the future to print up the check and ask the expo to communicate to the kitchen.
Specials:n/a
3 Staff members that stood out (why/how):
too slow to stand out today.
Any VIP's in?
zack youngquest- bar manager at barrel of monkeys
rod paddock- friend of devin
Derek
Comps& Void Detail:
emp day off- Derek
friends and family for VIP's
R&M needs:
installed soap dispenser at server hand sink and kitchen hand sink. we can not fill them for 24 hours as per instructions.
86'd items/ need more:
LY Lunch Sales: 1474.00
TY Lunch Sales: 1323.00
+/- : -151.00, -10%
Lunch Covers: 71
Avg PPA: 18.63
Previous Days Labor: 26%
Previous Days Comps: 8%
Controllable Comps: 2.75%
Weather: beautiful day, the high was 71
Special events?: n/a
Who worked: Zayn, Pat, Kelly s, Kelly d, johnny bar, brittany H, Bjorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
SLOOOOOOOOW... we never came close to going on a wait, no one was challenged today. ticket times were all good and fast. cut both Kellys at 1pm.
had a small issue with Kelly D, she had a ck katsu not print instead of going through the expo she called for the missing item herself. she called for the wrong item and vince sent both items out to the table as a recovery. i spoke to Kelly about proper procedure for fixing mistakes, and above all NOT to talk to kitchen. I told her in the future to print up the check and ask the expo to communicate to the kitchen.
Specials:n/a
3 Staff members that stood out (why/how):
too slow to stand out today.
Any VIP's in?
zack youngquest- bar manager at barrel of monkeys
rod paddock- friend of devin
Derek
Comps& Void Detail:
emp day off- Derek
friends and family for VIP's
R&M needs:
installed soap dispenser at server hand sink and kitchen hand sink. we can not fill them for 24 hours as per instructions.
86'd items/ need more:
Tuesday, November 28, 2017
tuesday Pm recap 11/28/17
Written By:Devin Steuerwald
LY Dinner Sales: 5134.00
TY Dinner Sales: 7050.00
+/- : +1916.00, +37%
Dinner Covers: 247
Avg PPA: 28.54
Weather: currently its 64 and the high today was 81
Special events?: n/a
Who worked: Clair, kelly S, Derek, Mandy, John H, johnny bar, Krystin bar, cal SA, Hiroe FR, Kelly D H1, Jenny H2, Annie CT
Flow of Business, Cuts and Ticket Times: started out steady going on a wait by 6 pm. wait stayed between 20-30 most of the night. finally came off the wait at 9pm cut Annie, and Kelly D. went 4 on floor till close. Ticket times were all fine and all plates looked great on the way out.
we did have a takoyaki sent out cold in the center, guest weren't upset when i talked to them and were happy when we sent out a bday dessert to them.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Matt westbrook - devin friend
grace
jason comacho
leary's vet
Comps& Void Detail:
f&f- grace, matt westbrook, leary's vet
DNL-a takoyaki was sent out cold in the middle
bday- fried ice cream
dnl- tofu steak leary comped their dessert
emp day off- jason c
emp day off- grace
kome bucks- grace 25.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5134.00
TY Dinner Sales: 7050.00
+/- : +1916.00, +37%
Dinner Covers: 247
Avg PPA: 28.54
Weather: currently its 64 and the high today was 81
Special events?: n/a
Who worked: Clair, kelly S, Derek, Mandy, John H, johnny bar, Krystin bar, cal SA, Hiroe FR, Kelly D H1, Jenny H2, Annie CT
Flow of Business, Cuts and Ticket Times: started out steady going on a wait by 6 pm. wait stayed between 20-30 most of the night. finally came off the wait at 9pm cut Annie, and Kelly D. went 4 on floor till close. Ticket times were all fine and all plates looked great on the way out.
we did have a takoyaki sent out cold in the center, guest weren't upset when i talked to them and were happy when we sent out a bday dessert to them.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Matt westbrook - devin friend
grace
jason comacho
leary's vet
Comps& Void Detail:
f&f- grace, matt westbrook, leary's vet
DNL-a takoyaki was sent out cold in the middle
bday- fried ice cream
dnl- tofu steak leary comped their dessert
emp day off- jason c
emp day off- grace
kome bucks- grace 25.00
R&M needs:
86'd items/ need more:
Tue Am Recap 11/28/17
Written By: Devin Steuerwald
LY Lunch Sales:1501.00
TY Lunch Sales:1932.00
+/- : +431.00, +29%
Lunch Covers: 97
Avg PPA: 19.92
Previous Days Labor: 30%
Previous Days Comps: 11%
Controllable Comps: .068%
Weather: very nice outside, high of 81
Special events?: n/a
Who worked: Patrick CL, Zayn CL, Krystin, Kelly D, Lindsey bar, hiroe FR, Chaz SA, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower lunch, never went on a wait. we were at our busiest around 12:30 but it died down shortly after. Cut Krystin and Kelly D at 1:30. All ticket times were fine and all plates looked great.
had a customer call this morning before service to complain about his wife's experience from last night. he said they love the old spot and that the food was always consistent but his wife came in last night and got shrimp tempura and it didn't come with veggies....i tried to explain the difference between the two dishes. i also tried to explain that we are in our first week and still trying to "iron out all the kinks" i got his name, email and number for Leary to follow up with.
Specials:n/a
3 Staff members that stood out (why/how):
Patrick did really well at his first time working sushi bar.
Chaz and his positive attitude
Any VIP's in?
Comps& Void Detail:
emp day off- zayn and kelly d
F&F- kelly d's friends
F&F- Annie's friends
R&M needs:
86'd items/ need more:
LY Lunch Sales:1501.00
TY Lunch Sales:1932.00
+/- : +431.00, +29%
Lunch Covers: 97
Avg PPA: 19.92
Previous Days Labor: 30%
Previous Days Comps: 11%
Controllable Comps: .068%
Weather: very nice outside, high of 81
Special events?: n/a
Who worked: Patrick CL, Zayn CL, Krystin, Kelly D, Lindsey bar, hiroe FR, Chaz SA, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower lunch, never went on a wait. we were at our busiest around 12:30 but it died down shortly after. Cut Krystin and Kelly D at 1:30. All ticket times were fine and all plates looked great.
had a customer call this morning before service to complain about his wife's experience from last night. he said they love the old spot and that the food was always consistent but his wife came in last night and got shrimp tempura and it didn't come with veggies....i tried to explain the difference between the two dishes. i also tried to explain that we are in our first week and still trying to "iron out all the kinks" i got his name, email and number for Leary to follow up with.
Specials:n/a
3 Staff members that stood out (why/how):
Patrick did really well at his first time working sushi bar.
Chaz and his positive attitude
Any VIP's in?
Comps& Void Detail:
emp day off- zayn and kelly d
F&F- kelly d's friends
F&F- Annie's friends
R&M needs:
86'd items/ need more:
Monday, November 27, 2017
11/27/17 Mon PM recap
Written By: Devin Steuerwald
LY Dinner Sales: 3865.00
TY Dinner Sales: 5913.00
+/- : +2048.00, +53%
Dinner Covers: 205
Avg PPA: 28.84
Weather:the high today was 75 and in the 60's at night
Special events?: n/a
Who worked: Clair, Derek, Mandy, Patrick, Cindy, Annie CT, Cal SA, Hiroe FR, Kelly D H1, Melody H2, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: slower start didn't get on a wait till around 8pm but the wait never really got over 20-25 min. we came off the wait around 9 pm when we cut CT, and H1. went 4 on at 9 and the cut down to closers at 9:30. Ticket times were all good tonight and all dishes went out looking great.
Derek had a table that wanted to order two tarantula hand rolls, he told them we didn't do TR Hand rolls so they ordered two rolls but then changed their minds when the rolls came out. I went and talked to the table and let them know we do offer Tarantula hand rolls, so i took one of the rolls of their tab and they ordered a hand roll.
Cindy had a table that said the salmon in the salmon maki roll "tasted off" i asked Kazu to check it and he said it tasted fine to him. I went back to the table and let them know i took the roll of their tab and that we would check the quality. they were young and I think they didn't know what they were talking about.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
kome bucks-$10
emp day off- jason c 4.80
emp day off wynona sa ten - 16.80
emp day off lily sa ten- 35.70
owner comp- 168.00
birthday X4
F&F- lily (leary's sis) 8.00
F&F- Derek's friends 7.50
F&F- zack C (devin's friend) 14.00
GCM- no like smokey barrel- 14.00
GCM- ordered glass of wine then canceled becuase they needed to leave- 10.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: 3865.00
TY Dinner Sales: 5913.00
+/- : +2048.00, +53%
Dinner Covers: 205
Avg PPA: 28.84
Weather:the high today was 75 and in the 60's at night
Special events?: n/a
Who worked: Clair, Derek, Mandy, Patrick, Cindy, Annie CT, Cal SA, Hiroe FR, Kelly D H1, Melody H2, Grace and Johnny Bar
Flow of Business, Cuts and Ticket Times: slower start didn't get on a wait till around 8pm but the wait never really got over 20-25 min. we came off the wait around 9 pm when we cut CT, and H1. went 4 on at 9 and the cut down to closers at 9:30. Ticket times were all good tonight and all dishes went out looking great.
Derek had a table that wanted to order two tarantula hand rolls, he told them we didn't do TR Hand rolls so they ordered two rolls but then changed their minds when the rolls came out. I went and talked to the table and let them know we do offer Tarantula hand rolls, so i took one of the rolls of their tab and they ordered a hand roll.
Cindy had a table that said the salmon in the salmon maki roll "tasted off" i asked Kazu to check it and he said it tasted fine to him. I went back to the table and let them know i took the roll of their tab and that we would check the quality. they were young and I think they didn't know what they were talking about.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
kome bucks-$10
emp day off- jason c 4.80
emp day off wynona sa ten - 16.80
emp day off lily sa ten- 35.70
owner comp- 168.00
birthday X4
F&F- lily (leary's sis) 8.00
F&F- Derek's friends 7.50
F&F- zack C (devin's friend) 14.00
GCM- no like smokey barrel- 14.00
GCM- ordered glass of wine then canceled becuase they needed to leave- 10.00
R&M needs:
86'd items/ need more:
Monday 11/27/17 AM recap
Written By: Dusten
LY Lunch Sales: 1740
TY Lunch Sales: 1764
+/- : $24 less than LY
Lunch Covers: 99
Avg PPA:17.58
Previous Days Labor: aloha manager non-responsive as of press time.
Previous Days Comps: 8%
Controllable Comps: 8.69%
Weather: 60-70's and sunny
Special events?: First monday at 5301
Who worked: Kelly D, Patrick, Zayn, John H CL1, Sophia CL2, Brittany Host, Hiroe FR, Chaz SA and Camacho at the bar.
Flow of Business, Cuts and Ticket Times: Slow Monday. Not much to report. My first experience as an active observer during service in the new place. Lots of returning customers commenting on the ample parking and decor of the new place. We never had a wait. I made cuts just after 1pm with Kelly D and Patrick. I cut down to Sophia and John H to shut it down. Ticket times were good.
We had a couple of Kayaku Udons sent back because the broth was too salty. The customers were understanding and had been to the old place, so they knew what to expect. The udons were remade, I thanked them for keeping us up to standard. They were quite friendly and understanding.
Specials:
3 Staff members that stood out (why/how): Difficult to pick out people with everyone still getting settled. Brittany's tendency to go to the restroom, in the larger space creates much larger gaps in coverage at the host stand. I spent more time than I should have at the host stand for sure.
I don't think we needed 5 servers on the floor, particularly with the bar taking tables as well. No one sold over $400 at lunch today.
Any VIP's in? Sob Rob, Mr. Poe
Comps& Void Detail: Kitchen Error 2x Kayaku,
Bday Fried Ice Cream
R&M needs: We covered a lot of this in the meeting today.
86'd items/ need more: Tempranillo, Toro Maki
LY Lunch Sales: 1740
TY Lunch Sales: 1764
+/- : $24 less than LY
Lunch Covers: 99
Avg PPA:17.58
Previous Days Labor: aloha manager non-responsive as of press time.
Previous Days Comps: 8%
Controllable Comps: 8.69%
Weather: 60-70's and sunny
Special events?: First monday at 5301
Who worked: Kelly D, Patrick, Zayn, John H CL1, Sophia CL2, Brittany Host, Hiroe FR, Chaz SA and Camacho at the bar.
Flow of Business, Cuts and Ticket Times: Slow Monday. Not much to report. My first experience as an active observer during service in the new place. Lots of returning customers commenting on the ample parking and decor of the new place. We never had a wait. I made cuts just after 1pm with Kelly D and Patrick. I cut down to Sophia and John H to shut it down. Ticket times were good.
We had a couple of Kayaku Udons sent back because the broth was too salty. The customers were understanding and had been to the old place, so they knew what to expect. The udons were remade, I thanked them for keeping us up to standard. They were quite friendly and understanding.
Specials:
3 Staff members that stood out (why/how): Difficult to pick out people with everyone still getting settled. Brittany's tendency to go to the restroom, in the larger space creates much larger gaps in coverage at the host stand. I spent more time than I should have at the host stand for sure.
I don't think we needed 5 servers on the floor, particularly with the bar taking tables as well. No one sold over $400 at lunch today.
Any VIP's in? Sob Rob, Mr. Poe
Comps& Void Detail: Kitchen Error 2x Kayaku,
Bday Fried Ice Cream
R&M needs: We covered a lot of this in the meeting today.
86'd items/ need more: Tempranillo, Toro Maki
Sunday PM 11/26/17 Recap
Written By: Leary
LY Dinner Sales: 5040
TY Dinner Sales: 7350
+/- : +2310, +46%
Dinner Covers: 220
Avg PPA: 33.41
Weather: Mild nice evening
Special events?: Post Thanksgiving Weekend
Who worked:
Patrick, Lindsey, John, Derek, Clair Cl 1, Dusten Cl 2, Beorn SA, Alyssa & Melody H, Annie Cktl, Naoto & Grace Bar
Flow of Business, Cuts and Ticket Times:
Line at the door like a normal Sunday. Hit about a 30 min wait by 6pm, and peaked out at about 45 min by 630. Things started to settle down after 8, and we were off the wait by 830. Cut Annie a little after 8, Host 1 at 830, 4 on at 845, 2 on at 915, and 1 on at 945. Ticket times from the kitchen were good. Elizabeth was in the window, but I don't remember any long ticket issues. Had some 25 min nigiri times during the first pop, but times came down after the initial rush.
Patrick forgot to ring in a customer's drink twice, and finally told him he didn't want it anymore. I apologized for the mistake, and insisted the guy let give him the drink on the house. He was very appreciative, and we ended up talking awhile when I checked back with him at the end of the meal. He seemed to leave happy.
Had a 6pm party come in incomplete, but I know they come in often and own the food trailer (name is escaping me at the moment) so I sat them incomplete. The rest of their party showed up about 45 minutes late. We had another party scheduled at 830. They were done with dinner, dessert, drinks by 8 when I let them know we did have another party scheduled, and we give reservations 2 hours at the table. I could tell they were bothered, and I apologized and explained this has always been our policy. They left, but one of them complained to Dusten on the way out. I would have happily let them stay if we weren't on wait and I had another option to seat the 7-top.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks
-2 Birthday Drinks
-Server Misring
-FNF for Texas Sake Production manager, Sarah
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5040
TY Dinner Sales: 7350
+/- : +2310, +46%
Dinner Covers: 220
Avg PPA: 33.41
Weather: Mild nice evening
Special events?: Post Thanksgiving Weekend
Who worked:
Patrick, Lindsey, John, Derek, Clair Cl 1, Dusten Cl 2, Beorn SA, Alyssa & Melody H, Annie Cktl, Naoto & Grace Bar
Flow of Business, Cuts and Ticket Times:
Line at the door like a normal Sunday. Hit about a 30 min wait by 6pm, and peaked out at about 45 min by 630. Things started to settle down after 8, and we were off the wait by 830. Cut Annie a little after 8, Host 1 at 830, 4 on at 845, 2 on at 915, and 1 on at 945. Ticket times from the kitchen were good. Elizabeth was in the window, but I don't remember any long ticket issues. Had some 25 min nigiri times during the first pop, but times came down after the initial rush.
Patrick forgot to ring in a customer's drink twice, and finally told him he didn't want it anymore. I apologized for the mistake, and insisted the guy let give him the drink on the house. He was very appreciative, and we ended up talking awhile when I checked back with him at the end of the meal. He seemed to leave happy.
Had a 6pm party come in incomplete, but I know they come in often and own the food trailer (name is escaping me at the moment) so I sat them incomplete. The rest of their party showed up about 45 minutes late. We had another party scheduled at 830. They were done with dinner, dessert, drinks by 8 when I let them know we did have another party scheduled, and we give reservations 2 hours at the table. I could tell they were bothered, and I apologized and explained this has always been our policy. They left, but one of them complained to Dusten on the way out. I would have happily let them stay if we weren't on wait and I had another option to seat the 7-top.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks
-2 Birthday Drinks
-Server Misring
-FNF for Texas Sake Production manager, Sarah
R&M needs:
86'd items/ need more:
Sunday, November 26, 2017
sun am recap 11/26/17
Written By: Devin Steuerwald
LY Lunch Sales: 1812.00
TY Lunch Sales: 4206.00
+/- : +2394.00, +132%
Lunch Covers: 211
Avg PPA: 19.93
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 3.16%
Weather: mostly sunny the high of 77 and tonight the low will be 52
Special events?: n/a
Who worked: Mandy, Kelly S, Kelly D, Patrick, Renne, Zayn, Brennan FR, Beorn SA, Alyssa H1, Annie H2, Krystin and Naoto Bar
Flow of Business, Cuts and Ticket Times:
Started out steady with a lot of large parties. we filled up but didn't go on much of a wait. started to clear out around 1pm, when i cut patrick because he was on a double. and cut Alyssa from the host stand. i gave patricks section to the bar and the rocked it. we went back on a small wait around 2 and the sushi bar got hit pretty hard. we had a quite a few long ticket times on rolls towards the end of service.
at the start of service we discovered all the pint glasses were still dirty, i followed up with dish, and they said they were having problems with the dishwasher door shutting all the way last night. Leary checked the machine out when he got here today.
coached Brennan on being more vocal calling for runners and taking ownership of the expo window. he was timid at first but he started asking for more help. I tired to stop everyone who tried to talk to the kitchen and make them go through the expo.
The kitchen sent out two undercooked and cold in the middle Hamachi Kamas to naoto's table. I followed up with the table, apologised for the mistake and let them know we would take them off the bill and sent out new HK to them. Leary also followed up and they were happy when they left.
Amanda forgot to put in two rolls during the end of service when we got our last pop. She thought she had them put in and they were just taking a long time but then she realized her mistake. Leary called for them on the fly from the sushi bar, followed up with the table. apologized for the error comped the rolls and some of their lunch items. they understood and left happy
Kelly D misunderstood a table when they changed their roll on their sushi lunch, she thought they were ordering another lunch. The table started eating the extra lunch so Kelly told them they could have it. when she told us about the issue she didn't tell us she gave them the mistake. when Leary went to talk to the table he discovered that she said they could have it. Leary said he will follow up with her later about proper procedure.
Leary received a customer complaint about Kelly S. this was at the end of service when the sushi bar was backed up, Leary said he will follow up with Kelly S.
We ran out of ice tea twice during lunch service. we might want to upgrade to a larger ice tea urn.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Take and Kayo with the family
Comps& Void Detail:
Kbucks- price difference for softshell crab
owner comp
kitchen error- undercooked Hamachi kama ( see note above)
server error- sushi lunch ( kelly d see note above)
server misring- ( mandy forgoten rolls and recovery see note above)
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1812.00
TY Lunch Sales: 4206.00
+/- : +2394.00, +132%
Lunch Covers: 211
Avg PPA: 19.93
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 3.16%
Weather: mostly sunny the high of 77 and tonight the low will be 52
Special events?: n/a
Who worked: Mandy, Kelly S, Kelly D, Patrick, Renne, Zayn, Brennan FR, Beorn SA, Alyssa H1, Annie H2, Krystin and Naoto Bar
Flow of Business, Cuts and Ticket Times:
Started out steady with a lot of large parties. we filled up but didn't go on much of a wait. started to clear out around 1pm, when i cut patrick because he was on a double. and cut Alyssa from the host stand. i gave patricks section to the bar and the rocked it. we went back on a small wait around 2 and the sushi bar got hit pretty hard. we had a quite a few long ticket times on rolls towards the end of service.
at the start of service we discovered all the pint glasses were still dirty, i followed up with dish, and they said they were having problems with the dishwasher door shutting all the way last night. Leary checked the machine out when he got here today.
coached Brennan on being more vocal calling for runners and taking ownership of the expo window. he was timid at first but he started asking for more help. I tired to stop everyone who tried to talk to the kitchen and make them go through the expo.
The kitchen sent out two undercooked and cold in the middle Hamachi Kamas to naoto's table. I followed up with the table, apologised for the mistake and let them know we would take them off the bill and sent out new HK to them. Leary also followed up and they were happy when they left.
Amanda forgot to put in two rolls during the end of service when we got our last pop. She thought she had them put in and they were just taking a long time but then she realized her mistake. Leary called for them on the fly from the sushi bar, followed up with the table. apologized for the error comped the rolls and some of their lunch items. they understood and left happy
Kelly D misunderstood a table when they changed their roll on their sushi lunch, she thought they were ordering another lunch. The table started eating the extra lunch so Kelly told them they could have it. when she told us about the issue she didn't tell us she gave them the mistake. when Leary went to talk to the table he discovered that she said they could have it. Leary said he will follow up with her later about proper procedure.
Leary received a customer complaint about Kelly S. this was at the end of service when the sushi bar was backed up, Leary said he will follow up with Kelly S.
We ran out of ice tea twice during lunch service. we might want to upgrade to a larger ice tea urn.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Take and Kayo with the family
Comps& Void Detail:
Kbucks- price difference for softshell crab
owner comp
kitchen error- undercooked Hamachi kama ( see note above)
server error- sushi lunch ( kelly d see note above)
server misring- ( mandy forgoten rolls and recovery see note above)
R&M needs:
86'd items/ need more:
Saturday PM Recap 11/25
Written By: Chelsea
LY Dinner Sales: $6876
TY Dinner Sales: $10494
+/- : 53% or $3618 over LY
Dinner Covers: 302
Avg PPA: $34.75
Weather: a cool evening. 70s to 60s
Special events?: first Saturday at 5301
Who worked: Zayn, Renee, Krystin, Clair, Derek and Dusten CL, Alyssa Cktl, Hiroe FR, Beorn and Chaz SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: (Devin was here 5-8 and reported the beginning of the shift, I was here 8-11 and those notes are from me!) Started out pretty hard, was full within 45 minutes and went on a wait shortly afterward. There were some rolls that were reaching 30-35 minutes during this point, but no customer complaints or comps reported by Devin. There were a lot of large parties around 8-9, including a 15 top wedding reception dinner (also a 7, then an 8, then a 6). The wait for 2 tops stayed pretty low around 25 mins, but the wait for the bigger parties was hovering around an hour. One of the large parties decided to go elsewhere so the remaining ones didn't end up having to wait as long as initially quoted. After those parties were sat, it started to wind down pretty quickly. Went off the wait at 10pm, cut Zayn and Alyssa then, then went 2 on at 10:30 and cut Chaz as well. For the second half of the night, ticket times were overall good. Kitchen got hit hard but only one comp as a result for a veg Harumaki that came out after the rolls.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in? James and Ingrid, Devin's Mondo friend Mo, a few more familiar faces I can't put names to.
Comps& Void Detail: DNL Omu-soba, the customer said it was too salty. I went and talked to them and they were understanding that it was our first week in the new place, and said they are big fans and will of course come back soon. Kome Bucks from Dusten, FNF for Mo, Guest Changed Mind for the above listed Harumaki, Sushi bar error Uni nigiri x2, customer let us know that it was tasting off and it was discovered that it was because of a preservative that was getting on it.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6876
TY Dinner Sales: $10494
+/- : 53% or $3618 over LY
Dinner Covers: 302
Avg PPA: $34.75
Weather: a cool evening. 70s to 60s
Special events?: first Saturday at 5301
Who worked: Zayn, Renee, Krystin, Clair, Derek and Dusten CL, Alyssa Cktl, Hiroe FR, Beorn and Chaz SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: (Devin was here 5-8 and reported the beginning of the shift, I was here 8-11 and those notes are from me!) Started out pretty hard, was full within 45 minutes and went on a wait shortly afterward. There were some rolls that were reaching 30-35 minutes during this point, but no customer complaints or comps reported by Devin. There were a lot of large parties around 8-9, including a 15 top wedding reception dinner (also a 7, then an 8, then a 6). The wait for 2 tops stayed pretty low around 25 mins, but the wait for the bigger parties was hovering around an hour. One of the large parties decided to go elsewhere so the remaining ones didn't end up having to wait as long as initially quoted. After those parties were sat, it started to wind down pretty quickly. Went off the wait at 10pm, cut Zayn and Alyssa then, then went 2 on at 10:30 and cut Chaz as well. For the second half of the night, ticket times were overall good. Kitchen got hit hard but only one comp as a result for a veg Harumaki that came out after the rolls.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in? James and Ingrid, Devin's Mondo friend Mo, a few more familiar faces I can't put names to.
Comps& Void Detail: DNL Omu-soba, the customer said it was too salty. I went and talked to them and they were understanding that it was our first week in the new place, and said they are big fans and will of course come back soon. Kome Bucks from Dusten, FNF for Mo, Guest Changed Mind for the above listed Harumaki, Sushi bar error Uni nigiri x2, customer let us know that it was tasting off and it was discovered that it was because of a preservative that was getting on it.
R&M needs:
86'd items/ need more:
Saturday, November 25, 2017
Saturday AM recap 11/25/17
Written By: Devin Steuerwald
LY Lunch Sales: 3508.00
TY Lunch Sales: 3560.00
+/- : +52.00, +1%
Lunch Covers: 167
Avg PPA: 21.32
Previous Days Labor: (will update tomorrow)
Previous Days Comps: 6%
Controllable Comps: 1.83 %
Weather: started out slightly chilly but warmed up to the mid 70's, sunny and beautiful outside
Special events?: first saturday lunch at New Kome
Who worked: Johnny CL1, Kelly S CL2, Sophia, zayn, Cyndy, Mandy, Annie H1, Alyssa H2, Beorn SA1, Chaz SA2, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slower lunch shift, we stayed mostly full but we never really went on a wait. we started off busy with 2 6 tops and a 7 top right out the gates but that was the biggest "rush" we had. the flow for the rest of shift was smooth and steady. Cut 1 SA, 1 host, and the only server on a dbl at 1:40. then went down to 3 on for the rest of service. ticket times were all mostly good. we got a little backed up at rolls towards the end of service with some 20-25 tickets but no customers complained and everyone left happy.
Leary had a guest get upset that we didn't have any open table big enough to accommodate a 6 top, they wanted to start off at the sushi bar and then move to a table once it came available. Leary tried to explain why we couldn't do that and they decided to leave.
*Leary can you add seat number mods for drinks? also can you add just dynamite roll to sushi lunch menu.
We had a guest ask if we had a changing table today, when their server told them we didn't they changed their baby on the counter in the bathroom. maybe we could look into changing tables for the bathrooms?
Specials:n/a
3 Staff members that stood out (why/how):
Zayn- mr positive!! always in a great mood and always handles his section with time to support the rest of wait staff.
Beorn and Chaz- such a great duo as SA!
Any VIP's in?
john
Comps& Void Detail:
birthday comp X2
spill, customer spilled their rose
R&M needs:
we are getting some marks on the walls from china markers, i have been asking the staff to make sure they put the CM point side down.
86'd items/ need more:
LY Lunch Sales: 3508.00
TY Lunch Sales: 3560.00
+/- : +52.00, +1%
Lunch Covers: 167
Avg PPA: 21.32
Previous Days Labor: (will update tomorrow)
Previous Days Comps: 6%
Controllable Comps: 1.83 %
Weather: started out slightly chilly but warmed up to the mid 70's, sunny and beautiful outside
Special events?: first saturday lunch at New Kome
Who worked: Johnny CL1, Kelly S CL2, Sophia, zayn, Cyndy, Mandy, Annie H1, Alyssa H2, Beorn SA1, Chaz SA2, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slower lunch shift, we stayed mostly full but we never really went on a wait. we started off busy with 2 6 tops and a 7 top right out the gates but that was the biggest "rush" we had. the flow for the rest of shift was smooth and steady. Cut 1 SA, 1 host, and the only server on a dbl at 1:40. then went down to 3 on for the rest of service. ticket times were all mostly good. we got a little backed up at rolls towards the end of service with some 20-25 tickets but no customers complained and everyone left happy.
Leary had a guest get upset that we didn't have any open table big enough to accommodate a 6 top, they wanted to start off at the sushi bar and then move to a table once it came available. Leary tried to explain why we couldn't do that and they decided to leave.
*Leary can you add seat number mods for drinks? also can you add just dynamite roll to sushi lunch menu.
We had a guest ask if we had a changing table today, when their server told them we didn't they changed their baby on the counter in the bathroom. maybe we could look into changing tables for the bathrooms?
Specials:n/a
3 Staff members that stood out (why/how):
Zayn- mr positive!! always in a great mood and always handles his section with time to support the rest of wait staff.
Beorn and Chaz- such a great duo as SA!
Any VIP's in?
john
Comps& Void Detail:
birthday comp X2
spill, customer spilled their rose
R&M needs:
we are getting some marks on the walls from china markers, i have been asking the staff to make sure they put the CM point side down.
86'd items/ need more:
Friday, November 24, 2017
Friday PM 11/24/17 recap
Written By: Devin Steuerwald
LY Dinner Sales: 5996.00
TY Dinner Sales: 9005.00
+/- : +3009.00, +50%
Dinner Covers: 253
Avg PPA: 35.59
Weather: Clear currently its 59, the high today was 76
Special events?: last UT home game, day after turkey day
Who worked: Dusten CL1, Mandy CL2, Krystin, Renee, Zayn, johnny, Beorn SA1, Cal SA2, Alyssa H1, Jenny H2, Kelly S CT
Flow of Business, Cuts and Ticket Times:
started out busy with a line at the door, quickly went on a small wait 45 into service. we stayed pretty busy but the wait never got over 20-30 min. we stayed on a wait till 9pm cut H1,SA1, and CT. and went 4 on the floor. it kept thinning out so we went 2 on the floor at 10:30 and down to 1 on for the last 15 min of service.
-Leary caught a Gyoza ticket that was very long, I ran it out to the table and apologized and took it off their bill, they weren't upset and they were very happy to get the comp
- Renee had a table that said they came in the other day and got yakitori with out the marinade, i went over to the table and explained that all the yakitori are marinaded and we couldn't accommodate her request, renee helped her to find something else on the menu, no problems
Specials: n/a
3 Staff members that stood out (why/how):
Dusten for working on his bday and doing an amazing job as always
Brennan did a great job as food runner/ expo
Any VIP's in?
julian and Nona
Comps& Void Detail:
recovery- hot sake spilled
spill- Thai the room together
guest changed mind- thai the room together (too sweet)
ANA X2
guest changed mind (see above note) yakitori set
kitchen error- tix time on gyoza
dusten bday meal comped
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5996.00
TY Dinner Sales: 9005.00
+/- : +3009.00, +50%
Dinner Covers: 253
Avg PPA: 35.59
Weather: Clear currently its 59, the high today was 76
Special events?: last UT home game, day after turkey day
Who worked: Dusten CL1, Mandy CL2, Krystin, Renee, Zayn, johnny, Beorn SA1, Cal SA2, Alyssa H1, Jenny H2, Kelly S CT
Flow of Business, Cuts and Ticket Times:
started out busy with a line at the door, quickly went on a small wait 45 into service. we stayed pretty busy but the wait never got over 20-30 min. we stayed on a wait till 9pm cut H1,SA1, and CT. and went 4 on the floor. it kept thinning out so we went 2 on the floor at 10:30 and down to 1 on for the last 15 min of service.
-Leary caught a Gyoza ticket that was very long, I ran it out to the table and apologized and took it off their bill, they weren't upset and they were very happy to get the comp
- Renee had a table that said they came in the other day and got yakitori with out the marinade, i went over to the table and explained that all the yakitori are marinaded and we couldn't accommodate her request, renee helped her to find something else on the menu, no problems
Specials: n/a
3 Staff members that stood out (why/how):
Dusten for working on his bday and doing an amazing job as always
Brennan did a great job as food runner/ expo
Any VIP's in?
julian and Nona
Comps& Void Detail:
recovery- hot sake spilled
spill- Thai the room together
guest changed mind- thai the room together (too sweet)
ANA X2
guest changed mind (see above note) yakitori set
kitchen error- tix time on gyoza
dusten bday meal comped
R&M needs:
86'd items/ need more:
Friday AM 11/24/17 Recap
Written By: Leary
LY Lunch Sales: 3113
TY Lunch Sales: 3040
+/- : -73, -2%
Lunch Covers: 155
Avg PPA: 19.61
Weather: Beautiful Fall Day
Special events?: Black Friday
Who worked:
Krystin, Kelly, Zayn, Sophia, Derek CL1, Dusten CL2
Flow of Business, Cuts and Ticket Times:
It was slower than expected. Pretty calm lunch until the end. Started filling up after 1 and hit a wait around 115. Sat the last table on the wait right at closing. Tickets times were overall ok, but the timing of completing kitchen tickets is still needing some adjustments. It's still the first week and will come with time. Kazu got pretty busy at Ichiban towards the end of lunch, and had some 30 minute tickets times, but no customer complaints or issues.
Specials:
3 Staff members that stood out (why/how):
-Sophia rearranged the service station a bit with the new shelf, and I think it's probably a better set up for the shorter folks.
-I've been really impressed with Zayn lately. He hustles, stays positive, and I love the way he speaks with guests.
-Working on guiding Brennan to be a more assertive expo. He's pretty quiet naturally so I think it's going to take a bit for him. Still doing a great job on the line.
-Kelly's lack of spatial awareness is a bit maddening in the smaller server station. I tried to keep guiding her, but she's a little too spacey.
Any VIP's in?
John
Comps& Void Detail:
-FNF for Alyssa's grandmother
R&M needs:
-Devin pointed out that ice machine was almost empty at one point tonight. Seems strange since we were not that busy tonight. It's running fine and dropping sheets, but just not producing that quickly. I'm going to call pro-ice in the morning to see if it needs servicing.
-Still can't get the printer to work with aloha computer.
-Green Tea Ice Cream is having a hard time staying frozen on the line, but Vince said it's the walk in not getting it cold enough. I'll be calling Boyd in the morning.
86'd items/ need more:
LY Lunch Sales: 3113
TY Lunch Sales: 3040
+/- : -73, -2%
Lunch Covers: 155
Avg PPA: 19.61
Weather: Beautiful Fall Day
Special events?: Black Friday
Who worked:
Krystin, Kelly, Zayn, Sophia, Derek CL1, Dusten CL2
Flow of Business, Cuts and Ticket Times:
It was slower than expected. Pretty calm lunch until the end. Started filling up after 1 and hit a wait around 115. Sat the last table on the wait right at closing. Tickets times were overall ok, but the timing of completing kitchen tickets is still needing some adjustments. It's still the first week and will come with time. Kazu got pretty busy at Ichiban towards the end of lunch, and had some 30 minute tickets times, but no customer complaints or issues.
Specials:
3 Staff members that stood out (why/how):
-Sophia rearranged the service station a bit with the new shelf, and I think it's probably a better set up for the shorter folks.
-I've been really impressed with Zayn lately. He hustles, stays positive, and I love the way he speaks with guests.
-Working on guiding Brennan to be a more assertive expo. He's pretty quiet naturally so I think it's going to take a bit for him. Still doing a great job on the line.
-Kelly's lack of spatial awareness is a bit maddening in the smaller server station. I tried to keep guiding her, but she's a little too spacey.
Any VIP's in?
John
Comps& Void Detail:
-FNF for Alyssa's grandmother
R&M needs:
-Devin pointed out that ice machine was almost empty at one point tonight. Seems strange since we were not that busy tonight. It's running fine and dropping sheets, but just not producing that quickly. I'm going to call pro-ice in the morning to see if it needs servicing.
-Still can't get the printer to work with aloha computer.
-Green Tea Ice Cream is having a hard time staying frozen on the line, but Vince said it's the walk in not getting it cold enough. I'll be calling Boyd in the morning.
86'd items/ need more:
Wednesday, November 22, 2017
Wednesday PM Recap 11/22/17
Written By: Chelsea
LY Dinner Sales: $6088
TY Dinner Sales: $6888
+/- : 13% or $800 over LY
Dinner Covers: 244
Avg PPA: $28.23
Weather: a nice and chilly evening!
Special events?: second day of service.
Who worked: Derek, Cindy, John, Zayn, Sophia and Dusten CL. Brennan FR and Beorn SA, Annie and Melody Host.
Flow of Business, Cuts and Ticket Times: Initially, I didn't think it would be as busy as last night because there was not as much of a line at the door as yesterday. However, it picked up pretty quickly, and the whole restaurant was full by 5:35. We had several walk in big parties, a 6 and a 7 shortly after opening. By 6, we had 39 people on the wait and it was around 40m. Annie was busy cocktailing most of the evening, so I helped direct Melody at the host stand for the bigger part of the evening while Leary and Elizabeth held down the expo stations. By 7, the wait was still around 45m, and it hung there most of the evening. By 8:45, it was down to 25m, and we went 2 on just after 9pm. Annie was cut at 9:15. Ticket times were overall good.
Specials: none yet
3 Staff members that stood out (why/how):
- Still consistently impressed by Zayn! Always has a positive attitude, and is always ready for anything!
- Annie did a great job hosting and also cocktailing, she is so excited about the new drinks that she's great at selling them. Overhearing her interactions with folks while taking cocktail orders was really great to hear. She knows a lot about each drink and was making great recommendations for people based on what they were used to and liked already. A woman was disappointed that the Okinawa Breeze was no longer on the menu, and Annie made a point to ask the customer what she liked about the drink, and then suggested the Cassis Soda, and the woman was so happy. Really impressed with her tonight.
- John let himself get stressed out a couple times, but I tried to keep him calm and composed so he could keep moving.
Any VIP's in? Devin and family, Spencer and his brother and gf, Jason and Susan with some friends, Kayo and family/friends, Esther and family
Comps& Void Detail: Emp Day Off for Devin, Emp Day Off for Spencer, Owner Comp for Kayo and family/friends, ANA Discount, Guest Changed Mind Austin Roll, Recovery Taiyaki, Annie accidentally sat a table at the party room that was being held for a 6pm party, and we let the family she sat know that they were sat at the wrong table, and they were fine with moving since they hadn't received anything yet, but I still sent them a dessert to thank them.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6088
TY Dinner Sales: $6888
+/- : 13% or $800 over LY
Dinner Covers: 244
Avg PPA: $28.23
Weather: a nice and chilly evening!
Special events?: second day of service.
Who worked: Derek, Cindy, John, Zayn, Sophia and Dusten CL. Brennan FR and Beorn SA, Annie and Melody Host.
Flow of Business, Cuts and Ticket Times: Initially, I didn't think it would be as busy as last night because there was not as much of a line at the door as yesterday. However, it picked up pretty quickly, and the whole restaurant was full by 5:35. We had several walk in big parties, a 6 and a 7 shortly after opening. By 6, we had 39 people on the wait and it was around 40m. Annie was busy cocktailing most of the evening, so I helped direct Melody at the host stand for the bigger part of the evening while Leary and Elizabeth held down the expo stations. By 7, the wait was still around 45m, and it hung there most of the evening. By 8:45, it was down to 25m, and we went 2 on just after 9pm. Annie was cut at 9:15. Ticket times were overall good.
Specials: none yet
3 Staff members that stood out (why/how):
- Still consistently impressed by Zayn! Always has a positive attitude, and is always ready for anything!
- Annie did a great job hosting and also cocktailing, she is so excited about the new drinks that she's great at selling them. Overhearing her interactions with folks while taking cocktail orders was really great to hear. She knows a lot about each drink and was making great recommendations for people based on what they were used to and liked already. A woman was disappointed that the Okinawa Breeze was no longer on the menu, and Annie made a point to ask the customer what she liked about the drink, and then suggested the Cassis Soda, and the woman was so happy. Really impressed with her tonight.
- John let himself get stressed out a couple times, but I tried to keep him calm and composed so he could keep moving.
Any VIP's in? Devin and family, Spencer and his brother and gf, Jason and Susan with some friends, Kayo and family/friends, Esther and family
Comps& Void Detail: Emp Day Off for Devin, Emp Day Off for Spencer, Owner Comp for Kayo and family/friends, ANA Discount, Guest Changed Mind Austin Roll, Recovery Taiyaki, Annie accidentally sat a table at the party room that was being held for a 6pm party, and we let the family she sat know that they were sat at the wrong table, and they were fine with moving since they hadn't received anything yet, but I still sent them a dessert to thank them.
R&M needs:
86'd items/ need more:
Wednesday A.M. 11/22/17
Written By: Drew
LY Lunch Sales: $2369
TY Lunch Sales: $3325
+/- : +40%
Lunch Covers: 169
Avg PPA: $19.67
Weather:
Sunny and chilly
Special events?:
Day before Thanksgiving
Who worked:
John H, Derek, Sophia, Mandy, Kelly CL 1, Johnny CL 2, Brittany H1, Annie H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Business was great today, everyone is still getting use to the new place, and trying to figure out the new machines. Specifically we had some trouble using the ice tea maker. Luckily Leary came in right before open to save the day and make the perfect batch. Felt like people were flooding in since we opened. We went on a 15 minute wait, around 1230pm and stayed on a wait til closed. We were so busy we had to order pizza. Every one was hustling today. Unfortunately not all for the better. Mandy spilled like 4 cups filled with water on her way to set up a table of 5, in the party room. Glass and ice shattered every where. Annie quickly jumped in to help but was being a bit overly particular not wanting me to take over to speed up the clean up process. I went to every table in the area and made sure each customer was ok and not affected by the spill. All in all it was busy, hectice, crazy and we conquered the shift! Great job everyone
Specials:
3 Staff members that stood out (why/how):
-Derek seemed a bit flustered today while handling 2 6 tops. Even though he was pressuring the hosts to seat him.
- Mandy expressed to me that she felt pressured to be rushed into setting up her table and thats what got her flustered and cause her msitake. I know as management its our job to make sure all the employees are on top of it all, especially during high volume times but we should also keep in mind that sometimes added pressure can create more mistakes.
-Bittney notified me today that she felt like she didnt do a good job, she said staff was short and snappy with her, i reassured her that she shouldnt take any snaps persoanlly and that she did do a great job.
-Elizabeth was the queen of expo! Couldnt have gotten through lunch with out her and Leary helping and being present! Thanks guys
-Kitchen, although having some long ticket time isues, did great. It was crazy hectic and there was alot of kitchen items ordered today.
Any VIP's in?
Moto and Friends
Kayo friends at 62
Comps& Void Detail:
50% off owner comp for Moto
FNF for Kayos friends at 62
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2369
TY Lunch Sales: $3325
+/- : +40%
Lunch Covers: 169
Avg PPA: $19.67
Weather:
Sunny and chilly
Special events?:
Day before Thanksgiving
Who worked:
John H, Derek, Sophia, Mandy, Kelly CL 1, Johnny CL 2, Brittany H1, Annie H2, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Business was great today, everyone is still getting use to the new place, and trying to figure out the new machines. Specifically we had some trouble using the ice tea maker. Luckily Leary came in right before open to save the day and make the perfect batch. Felt like people were flooding in since we opened. We went on a 15 minute wait, around 1230pm and stayed on a wait til closed. We were so busy we had to order pizza. Every one was hustling today. Unfortunately not all for the better. Mandy spilled like 4 cups filled with water on her way to set up a table of 5, in the party room. Glass and ice shattered every where. Annie quickly jumped in to help but was being a bit overly particular not wanting me to take over to speed up the clean up process. I went to every table in the area and made sure each customer was ok and not affected by the spill. All in all it was busy, hectice, crazy and we conquered the shift! Great job everyone
Specials:
3 Staff members that stood out (why/how):
-Derek seemed a bit flustered today while handling 2 6 tops. Even though he was pressuring the hosts to seat him.
- Mandy expressed to me that she felt pressured to be rushed into setting up her table and thats what got her flustered and cause her msitake. I know as management its our job to make sure all the employees are on top of it all, especially during high volume times but we should also keep in mind that sometimes added pressure can create more mistakes.
-Bittney notified me today that she felt like she didnt do a good job, she said staff was short and snappy with her, i reassured her that she shouldnt take any snaps persoanlly and that she did do a great job.
-Elizabeth was the queen of expo! Couldnt have gotten through lunch with out her and Leary helping and being present! Thanks guys
-Kitchen, although having some long ticket time isues, did great. It was crazy hectic and there was alot of kitchen items ordered today.
Any VIP's in?
Moto and Friends
Kayo friends at 62
Comps& Void Detail:
50% off owner comp for Moto
FNF for Kayos friends at 62
R&M needs:
86'd items/ need more:
Tuesday PM Recap 11/22/17
Written By: Leary
LY Dinner Sales: 6055
TY Dinner Sales: 7333
+/- : +1278, +21%
Dinner Covers: 230
Avg PPA: 31.88
Weather: Nice afternoon, chilly evening
Special events?:
Who worked:
Zayn, Kelly, John, Clair, Dusten Cl, Naoto/Krystin/Johnny Bar, Cal & Chaz SA, Hiroe FR, Annie
Flow of Business, Cuts and Ticket Times:
It was busy first night as expected. Hit a wait about 45 min- hour into service, and came off it a little after 9. Service went pretty smoothly for the first night. Everyone still trying to find their flow. Ticket times were mostly good. Had a couple of items that were longer than normal, but nothing major. The Kitchen and sushi bar handled the happy hour pop really well.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Lots of familiar faces tonight
Comps& Void Detail:
Owner comp for a beer for Kayo's friend
$25 kome bucks
R&M needs:
-Kayo, I totally regret keeping the newspaper on the toilet paper. At the end of the night I found that someone had tried to flush it and backed up the toilet. I tried to pull out what I could and plunge it, but no luck. I will have to call roter rooter tomorrow. We should also get a more industrial plunger.
-Having some printer routing issues. Going to work on them tomorrow and hopefully will have fixed before service.
86'd items/ need more:
LY Dinner Sales: 6055
TY Dinner Sales: 7333
+/- : +1278, +21%
Dinner Covers: 230
Avg PPA: 31.88
Weather: Nice afternoon, chilly evening
Special events?:
Who worked:
Zayn, Kelly, John, Clair, Dusten Cl, Naoto/Krystin/Johnny Bar, Cal & Chaz SA, Hiroe FR, Annie
Flow of Business, Cuts and Ticket Times:
It was busy first night as expected. Hit a wait about 45 min- hour into service, and came off it a little after 9. Service went pretty smoothly for the first night. Everyone still trying to find their flow. Ticket times were mostly good. Had a couple of items that were longer than normal, but nothing major. The Kitchen and sushi bar handled the happy hour pop really well.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Lots of familiar faces tonight
Comps& Void Detail:
Owner comp for a beer for Kayo's friend
$25 kome bucks
R&M needs:
-Kayo, I totally regret keeping the newspaper on the toilet paper. At the end of the night I found that someone had tried to flush it and backed up the toilet. I tried to pull out what I could and plunge it, but no luck. I will have to call roter rooter tomorrow. We should also get a more industrial plunger.
-Having some printer routing issues. Going to work on them tomorrow and hopefully will have fixed before service.
86'd items/ need more:
Sunday, November 12, 2017
Sunday PM Recap 11/12/17
Written By:Naoto
LY Dinner Sales: $4667
TY Dinner Sales: $5327
+/- : $720, +16%
Dinner Covers: 211
Avg PPA: 25.26
Weather:
warm, over cast
Special events?:
Last Day at 4917 Airport Blvd
Who worked:
Krystin, Cindy, Derek, Grace, Clair CL, Chaz SA, Hiroe FR, Veronia, Annie Host
Flow of Business, Cuts and Ticket Times:
We were met with a line out the door as soon as we opened. 20 min into the service, we were full house. Almost kept going in waves, but we were on a +40 min wait all night. Finally came off the wait at 9:15, at which point we cut Veronica, and went two on.
The evening was hectic to say the least. Every 15 min or so, we were 86ing something from the menu. Elizabeth jumped in to help out the host stand while Annie was cocktailing. Ticket times were pretty fast and on point all evening till the very end of the night, where there was a bit of hold up at the Sushi station. The nigiris for Kayo's table weren't quite paced out so other tickets were held back. Checked on tables that were waiting on their Nigiri, and everyone were understanding. As a matter of fact, no complaints all evening.
Specials:
non
3 Staff members that stood out (why/how):
Everyone was tackling this evening with great attitude and up most professionalism despite the chaos that came with the evening.
Any VIP's in?
Leslie
rachel and carlos,
gary
Scott
Kayo and fam
Rachel -old kome emp
few that I know by name. many regulars came into say good bye to this location
Comps& Void Detail:
Owner Comp
Hotate Carp-Gary
Birthday Discount-Camembert
Sashimi Sampler - Guest Changed Mind
Friends and Family- Rachel
Kome Bucks$24-Scott
R&M needs:
86'd items/ need more:
half of the sushi menu
LY Dinner Sales: $4667
TY Dinner Sales: $5327
+/- : $720, +16%
Dinner Covers: 211
Avg PPA: 25.26
Weather:
warm, over cast
Special events?:
Last Day at 4917 Airport Blvd
Who worked:
Krystin, Cindy, Derek, Grace, Clair CL, Chaz SA, Hiroe FR, Veronia, Annie Host
Flow of Business, Cuts and Ticket Times:
We were met with a line out the door as soon as we opened. 20 min into the service, we were full house. Almost kept going in waves, but we were on a +40 min wait all night. Finally came off the wait at 9:15, at which point we cut Veronica, and went two on.
The evening was hectic to say the least. Every 15 min or so, we were 86ing something from the menu. Elizabeth jumped in to help out the host stand while Annie was cocktailing. Ticket times were pretty fast and on point all evening till the very end of the night, where there was a bit of hold up at the Sushi station. The nigiris for Kayo's table weren't quite paced out so other tickets were held back. Checked on tables that were waiting on their Nigiri, and everyone were understanding. As a matter of fact, no complaints all evening.
Specials:
non
3 Staff members that stood out (why/how):
Everyone was tackling this evening with great attitude and up most professionalism despite the chaos that came with the evening.
Any VIP's in?
Leslie
rachel and carlos,
gary
Scott
Kayo and fam
Rachel -old kome emp
few that I know by name. many regulars came into say good bye to this location
Comps& Void Detail:
Owner Comp
Hotate Carp-Gary
Birthday Discount-Camembert
Sashimi Sampler - Guest Changed Mind
Friends and Family- Rachel
Kome Bucks$24-Scott
R&M needs:
86'd items/ need more:
half of the sushi menu
Sunday AM 11/12 recap
Written By: Dusten
LY Lunch Sales: 2723
TY Lunch Sales: 2744
+/- : 1% over LY and up by $21
Lunch Covers: 152
Avg PPA: 18.05
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 2.43%
Weather: overcast and 70's
Special events?: Last Day of Service at 4917 Airport Blvd. Veteran's Day Weekend.
Who worked: Krystin, Renee, Kelly S, Zayn, Mandy CL, Alyssa H, Beorn SA and Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. No wait for tables. Slow start. Picked up until about 1pm and then dropped off for about an hour and a half. Had another slight pop aroun 2:15 or so. I cut Krystin at 1:30, Renee at 2pm and Kelly at 2:30. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Had a couple of contests, one for selling curry. We had an abundance and needed to move it. Krystin sld the most. Coupled with picking up the shift, I took care of her lunch.
Renee won the second contest, which was to help the host stand. $10 Kome bucks for her.
Justin probably makes the best ramen here I have had since Pauline was here. His presentation isn't quite as good, but the noodles are coming out well.
Alyssa mentioned that she has class until 1:30pm tomorrow, despite being scheduled at noon.
Any VIP's in? Old John, Somm Rob. A few other familiar faces and many people asking about the new location.
Some of the Kome Crawlers... it's okay to call them that right?
Comps& Void Detail: ANA discount.
Beorn left a chair at A1 a bit too damp and the woman sitting there mentioned it to him. I brought her a zato piece and checked to see how everything was. She was very gracious and not terribly bothered by the chair.
Kome bucks for Krystin and Renee
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2723
TY Lunch Sales: 2744
+/- : 1% over LY and up by $21
Lunch Covers: 152
Avg PPA: 18.05
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 2.43%
Weather: overcast and 70's
Special events?: Last Day of Service at 4917 Airport Blvd. Veteran's Day Weekend.
Who worked: Krystin, Renee, Kelly S, Zayn, Mandy CL, Alyssa H, Beorn SA and Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. No wait for tables. Slow start. Picked up until about 1pm and then dropped off for about an hour and a half. Had another slight pop aroun 2:15 or so. I cut Krystin at 1:30, Renee at 2pm and Kelly at 2:30. No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Had a couple of contests, one for selling curry. We had an abundance and needed to move it. Krystin sld the most. Coupled with picking up the shift, I took care of her lunch.
Renee won the second contest, which was to help the host stand. $10 Kome bucks for her.
Justin probably makes the best ramen here I have had since Pauline was here. His presentation isn't quite as good, but the noodles are coming out well.
Alyssa mentioned that she has class until 1:30pm tomorrow, despite being scheduled at noon.
Any VIP's in? Old John, Somm Rob. A few other familiar faces and many people asking about the new location.
Some of the Kome Crawlers... it's okay to call them that right?
Comps& Void Detail: ANA discount.
Beorn left a chair at A1 a bit too damp and the woman sitting there mentioned it to him. I brought her a zato piece and checked to see how everything was. She was very gracious and not terribly bothered by the chair.
Kome bucks for Krystin and Renee
R&M needs:
86'd items/ need more:
Saturday PM Recap 11/11/17
Written By: Chelsea
LY Dinner Sales: $7366
TY Dinner Sales: $8415
+/- : 14% or $1049 over LY
Dinner Covers: 279
Avg PPA: $30.16
Weather: not as cool as the last couple nights. 70s
Special events?: Last Saturday at 4917!
Who worked: Naoto, Renee, Krystin, Lindsey, Dusten CL, Pat Cktl, Hiroe FR and Beorn SA, Alyssa and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had another line at the door at opening like last Saturday, but after those were sat, there was a bit of a break until the rest started flowing in. The restaurant was full by 5:45, and we were on a wait shortly afterward. It was just about 20m at 6 pm, and then just around 7 it started picking up pretty hard. Alyssa was tired from working the past few days and Veronica is still a little on the greener side, so I ran the board for about 20-25m to help them get back on track and keep adding folks to the wait while they were catching up with stocking and with setting up a walk in 6 and 7 top we had right at that time. During that time, the wait grew to just over an hour. By 8pm it was back to 45m, and continued winding down til we were off the wait just after 9:30. Thankfully we had a steady stream of stragglers for a little while longer. Went 4 on at 9:30, cut Patrick and Alyssa at 10, went 3 on at 10:30, and then 2 on at 10:40 to close. Ticket times were good. Had a couple rolls reach 25 mins but the customers always had food in front of them so no customer complaints or issues.
Specials: none
3 Staff members that stood out (why/how):
- A perfect last Saturday in the building. Had a usual superstar team, lots of teamwork and good moods all around. I was really impressed with Josh in the kitchen again tonight, he runs things very smoothly but firmly back there.
Any VIP's in? Elizabeth and friends. Former employee Dan and his girlfriend.
Comps& Void Detail: Emp Day Off for Elizabeth, Guest Changed Mind Tarantula Roll, it was for a 4 top that had one gentleman that we cut off because he was too intoxicated when he came in and he had left during the meal so the remaining guests changed their mind on the item he had ordered. FOH error maguro, sake, ebi nigiri, Naoto misheard the customer. Birthday Fried ice cream, ANA Discount, void several nigiris (aburi hamachi, madai, katsuo, hamatoro, saketoro) that were overordered in the party room but voided before they were made.
R&M needs:
86'd items/ need more: suzuki, japanese uni, toro, duckbreast, shime saba, gyu, meatballs, endo in ny, uni, saba miso, merlot, tempranillo, snow maiden, nihon sakari junmai, bloodwork IPA
LY Dinner Sales: $7366
TY Dinner Sales: $8415
+/- : 14% or $1049 over LY
Dinner Covers: 279
Avg PPA: $30.16
Weather: not as cool as the last couple nights. 70s
Special events?: Last Saturday at 4917!
Who worked: Naoto, Renee, Krystin, Lindsey, Dusten CL, Pat Cktl, Hiroe FR and Beorn SA, Alyssa and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had another line at the door at opening like last Saturday, but after those were sat, there was a bit of a break until the rest started flowing in. The restaurant was full by 5:45, and we were on a wait shortly afterward. It was just about 20m at 6 pm, and then just around 7 it started picking up pretty hard. Alyssa was tired from working the past few days and Veronica is still a little on the greener side, so I ran the board for about 20-25m to help them get back on track and keep adding folks to the wait while they were catching up with stocking and with setting up a walk in 6 and 7 top we had right at that time. During that time, the wait grew to just over an hour. By 8pm it was back to 45m, and continued winding down til we were off the wait just after 9:30. Thankfully we had a steady stream of stragglers for a little while longer. Went 4 on at 9:30, cut Patrick and Alyssa at 10, went 3 on at 10:30, and then 2 on at 10:40 to close. Ticket times were good. Had a couple rolls reach 25 mins but the customers always had food in front of them so no customer complaints or issues.
Specials: none
3 Staff members that stood out (why/how):
- A perfect last Saturday in the building. Had a usual superstar team, lots of teamwork and good moods all around. I was really impressed with Josh in the kitchen again tonight, he runs things very smoothly but firmly back there.
Any VIP's in? Elizabeth and friends. Former employee Dan and his girlfriend.
Comps& Void Detail: Emp Day Off for Elizabeth, Guest Changed Mind Tarantula Roll, it was for a 4 top that had one gentleman that we cut off because he was too intoxicated when he came in and he had left during the meal so the remaining guests changed their mind on the item he had ordered. FOH error maguro, sake, ebi nigiri, Naoto misheard the customer. Birthday Fried ice cream, ANA Discount, void several nigiris (aburi hamachi, madai, katsuo, hamatoro, saketoro) that were overordered in the party room but voided before they were made.
R&M needs:
86'd items/ need more: suzuki, japanese uni, toro, duckbreast, shime saba, gyu, meatballs, endo in ny, uni, saba miso, merlot, tempranillo, snow maiden, nihon sakari junmai, bloodwork IPA
Saturday, November 11, 2017
Saturday AM Recap 11/11/17
Written By: Leary
LY Lunch Sales: 1822
TY Lunch Sales: 4241 (beat the old sales record of $3909 by $332)
+/- : +2419, +133%
Lunch Covers: 198
Avg PPA: 21.42
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 3.47%
Weather: Warm & Cloudy
Special events?:
Who worked:
Naoto, Derek, John, Sophia, Mandy Cl, Hiroe FR, Chaz SA, Alyssa & Kelly D
Flow of Business, Cuts and Ticket Times:
Another busy day. On wait a little before 12, and came off around 230. No cuts. Ticket times got pretty high at a couple points. Everyone was ordering specialty pieces and bento boxes all at once. Customers were also ordering lots of secret to go orders which bogged down things as well. Nothing went over 30 minutes. Toshi handled it as well as anyone could. Kitchen tickets were mostly good. Did have a edamame app take 16 minutes so I comped it. Overall the kitchen handled the business well and had a lot of hustle. I think maybe having Matt Expo would have made things a little smoother. Angel's communication with the stations while expo-ing needs some improvement.
Specials:
3 Staff members that stood out (why/how):
Everyone hustled all day.
Any VIP's in?
Lot's of familiar faces from the neighborhood.
Comps& Void Detail:
-EMP Day off and Kome Bucks for Johnny & Kelly
-Long Ticket for an edamame
R&M needs:
Trash was not picked up again! I called and messaged everyone and got no response. I guess now that they know we're cancelling service they really dont care about picking up the trash. We're pilling up bags behind the dumpster. Hopefully they'll be here Monday Morning.
86'd items/ need more:
LY Lunch Sales: 1822
TY Lunch Sales: 4241 (beat the old sales record of $3909 by $332)
+/- : +2419, +133%
Lunch Covers: 198
Avg PPA: 21.42
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 3.47%
Weather: Warm & Cloudy
Special events?:
Who worked:
Naoto, Derek, John, Sophia, Mandy Cl, Hiroe FR, Chaz SA, Alyssa & Kelly D
Flow of Business, Cuts and Ticket Times:
Another busy day. On wait a little before 12, and came off around 230. No cuts. Ticket times got pretty high at a couple points. Everyone was ordering specialty pieces and bento boxes all at once. Customers were also ordering lots of secret to go orders which bogged down things as well. Nothing went over 30 minutes. Toshi handled it as well as anyone could. Kitchen tickets were mostly good. Did have a edamame app take 16 minutes so I comped it. Overall the kitchen handled the business well and had a lot of hustle. I think maybe having Matt Expo would have made things a little smoother. Angel's communication with the stations while expo-ing needs some improvement.
Specials:
3 Staff members that stood out (why/how):
Everyone hustled all day.
Any VIP's in?
Lot's of familiar faces from the neighborhood.
Comps& Void Detail:
-EMP Day off and Kome Bucks for Johnny & Kelly
-Long Ticket for an edamame
R&M needs:
Trash was not picked up again! I called and messaged everyone and got no response. I guess now that they know we're cancelling service they really dont care about picking up the trash. We're pilling up bags behind the dumpster. Hopefully they'll be here Monday Morning.
86'd items/ need more:
Friday, November 10, 2017
Friday recap PM 11/10/17
Written By: Devin Steuerwald
LY Dinner Sales: 6353.00
TY Dinner Sales: 7855.00
+/- : +1502.00, +24%
Dinner Covers: 268
Avg PPA: 29.31
Weather:Cloudy, currently its 61 the high today was 64
Special events?: last friday @ 4917
Who worked: Dusten Cl, Krystin, Renee, Johnny, Lindsey, Veronica H1, Kelly D H2, John H SA, Brennan FR
Flow of Business, Cuts and Ticket Times: busy start with a line at the door, we quickly went on a wait by 5:30. We had a walk in 7 top take the only open time slot in the party room taking us up to 3 reservations in there. Lots of guests wanting to have one last meal in this building! by 6:30 the wait was up to over an hour and still growing. it got up to about an hour and a half wait by 7:30 and that's where it peaked, started to come down to about an hour by 8:30 and we were off the wait by 9:30. cut H1 and went 3 on at 10pm and then down to 1 on for the last 30 minutes of service.
Lots of guests asking questions about the new place and what is going to happen to this building tonight!
Specials:
3 Staff members that stood out (why/how):
-Big thank you to John H for picking up SA for Beorn who was sick.
-Dusten, as always, was on point tonight.
lindsey had a great attitude and helped everyone out tonight
Any VIP's in?
Julian and Nona
Jason and Susan
Addie and denton
got emails on all VIP'S tonight to invite them to soft open
Comps& Void Detail:
emp day off Andrew
F&F- for Kelly D's friends
emp day for Derek
Emp day off for Kelly S
Server missing- Renee mis wrong a salad
Recovery- host misquote time - sent out some edamame when they sat
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6353.00
TY Dinner Sales: 7855.00
+/- : +1502.00, +24%
Dinner Covers: 268
Avg PPA: 29.31
Weather:Cloudy, currently its 61 the high today was 64
Special events?: last friday @ 4917
Who worked: Dusten Cl, Krystin, Renee, Johnny, Lindsey, Veronica H1, Kelly D H2, John H SA, Brennan FR
Flow of Business, Cuts and Ticket Times: busy start with a line at the door, we quickly went on a wait by 5:30. We had a walk in 7 top take the only open time slot in the party room taking us up to 3 reservations in there. Lots of guests wanting to have one last meal in this building! by 6:30 the wait was up to over an hour and still growing. it got up to about an hour and a half wait by 7:30 and that's where it peaked, started to come down to about an hour by 8:30 and we were off the wait by 9:30. cut H1 and went 3 on at 10pm and then down to 1 on for the last 30 minutes of service.
Lots of guests asking questions about the new place and what is going to happen to this building tonight!
Specials:
- mabo tofu- 10
- chef's nigiri set- 21
3 Staff members that stood out (why/how):
-Big thank you to John H for picking up SA for Beorn who was sick.
-Dusten, as always, was on point tonight.
lindsey had a great attitude and helped everyone out tonight
Any VIP's in?
Julian and Nona
Jason and Susan
Addie and denton
got emails on all VIP'S tonight to invite them to soft open
Comps& Void Detail:
emp day off Andrew
F&F- for Kelly D's friends
emp day for Derek
Emp day off for Kelly S
Server missing- Renee mis wrong a salad
Recovery- host misquote time - sent out some edamame when they sat
R&M needs:
86'd items/ need more:
Friday AM Recap 11/10/17
Written By: Leary
LY Lunch Sales: 2961
TY Lunch Sales: 2981
+/- : +20, +1%
Lunch Covers: 161
Avg PPA: 18.52
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Chilly and cloudy
Special events?:
Who worked:
Sophia, Pat, Derek, Clair Cl, Brennan SA, Hiroe FR, Annie H
Flow of Business, Cuts and Ticket Times:
Another busy lunch. On a wait by noon and off the wait at 210. Hit a 30-35 minute wait at the peak. Had a little spot around 1 where 4 4-tops were paid out and just camping out. It caused a couple tables to go over their quote time, but Annie was doing a good job of communicating with the guests and appeasing them with her charm. I was about to start bribing people with Kome Bucks to get up, but then everyone finally got up at once, and we were back on track.
Ticket times were mostly good, but we had one lost ticket for a Miso Ramen. It ended up being about 22 min which isn't too bad, but unfortunately the other guest was staring at his sushi lunch for 10 min not taking a bite until the ramen came. I went ahead and comped it and the guests were happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Brennan worked for Beorn and did a great job as SA on a busy lunch.
-Annie handled the host stand well once again.
-Servers did a good job keeping the hustle up.
Any VIP's in?
Comps& Void Detail:
-Emp Day Off Naoto
-1 Bday Dessert
-Kitchen Error for Miso Ramen Lost Ticket
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2961
TY Lunch Sales: 2981
+/- : +20, +1%
Lunch Covers: 161
Avg PPA: 18.52
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Chilly and cloudy
Special events?:
Who worked:
Sophia, Pat, Derek, Clair Cl, Brennan SA, Hiroe FR, Annie H
Flow of Business, Cuts and Ticket Times:
Another busy lunch. On a wait by noon and off the wait at 210. Hit a 30-35 minute wait at the peak. Had a little spot around 1 where 4 4-tops were paid out and just camping out. It caused a couple tables to go over their quote time, but Annie was doing a good job of communicating with the guests and appeasing them with her charm. I was about to start bribing people with Kome Bucks to get up, but then everyone finally got up at once, and we were back on track.
Ticket times were mostly good, but we had one lost ticket for a Miso Ramen. It ended up being about 22 min which isn't too bad, but unfortunately the other guest was staring at his sushi lunch for 10 min not taking a bite until the ramen came. I went ahead and comped it and the guests were happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Brennan worked for Beorn and did a great job as SA on a busy lunch.
-Annie handled the host stand well once again.
-Servers did a good job keeping the hustle up.
Any VIP's in?
Comps& Void Detail:
-Emp Day Off Naoto
-1 Bday Dessert
-Kitchen Error for Miso Ramen Lost Ticket
R&M needs:
86'd items/ need more:
Thursday, November 9, 2017
Thursday PM Recap 11/9/17
Written By: Chelsea
LY Dinner Sales: $5192
TY Dinner Sales: $5890
+/- : 13% or $698 over LY
Dinner Covers: 210
Avg PPA: $28.05
Weather: a very chilly evening!
Special events?: Last Thursday at 4917!
Who worked: John, Lindsey, Kelly, Krystin, Dusten CL, Pat Cktl, Brennan FR and Beorn SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started out steady. Almost full by 6pm, finally filled up at 6:30, then were on a 35 min wait by 7. The wait stayed around there for another hour and then started winding down a little bit by 8:30. Went off the wait at 9:05, cut Alyssa, Pat, and went 2 on then. Cut Krystin at 9:30, but we didn't get another table after 9:20. Ticket times were good all around. Good hustle from sushi bar and kitchen tonight.
Specials: Mabo Tofu - 7, Sake Toro/Katsuo Carpaccio - 7
3 Staff members that stood out (why/how): It was a very smooth shift, too smooth for anyone to really be challenged. Everyone is anxiously awaiting the next stage of Kome!
Any VIP's in? Paul and Milo family, Clair and Michael.
Comps& Void Detail: Emp Day Off for Clair, Kome Bucks from Clair, void seaweed salad misring.
R&M needs:
86'd items/ need more: kurage, duck breast, otoro, japanese uni
LY Dinner Sales: $5192
TY Dinner Sales: $5890
+/- : 13% or $698 over LY
Dinner Covers: 210
Avg PPA: $28.05
Weather: a very chilly evening!
Special events?: Last Thursday at 4917!
Who worked: John, Lindsey, Kelly, Krystin, Dusten CL, Pat Cktl, Brennan FR and Beorn SA, Alyssa and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started out steady. Almost full by 6pm, finally filled up at 6:30, then were on a 35 min wait by 7. The wait stayed around there for another hour and then started winding down a little bit by 8:30. Went off the wait at 9:05, cut Alyssa, Pat, and went 2 on then. Cut Krystin at 9:30, but we didn't get another table after 9:20. Ticket times were good all around. Good hustle from sushi bar and kitchen tonight.
Specials: Mabo Tofu - 7, Sake Toro/Katsuo Carpaccio - 7
3 Staff members that stood out (why/how): It was a very smooth shift, too smooth for anyone to really be challenged. Everyone is anxiously awaiting the next stage of Kome!
Any VIP's in? Paul and Milo family, Clair and Michael.
Comps& Void Detail: Emp Day Off for Clair, Kome Bucks from Clair, void seaweed salad misring.
R&M needs:
86'd items/ need more: kurage, duck breast, otoro, japanese uni
Thursday AM Recap 11/9/17
Written By: Leary
LY Lunch Sales: 2376
TY Lunch Sales: 2756
+/- : +380, +16%
Lunch Covers: 150
Avg PPA: 18.37
Previous Days Labor: 27%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Chilly and cloudy
Special events?:
Who worked:
John, Dobbins, Naoto, Johnny Cl, Chaz SA, Hiroe FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a steady lunch until the end. I guess the cold weather drove them in today. We were full and on a wait by noon, and stayed on a small wait until about 10 minutes before close. Everyone hustled and made it a pretty smooth shift overall. Ticket times were good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Kelly D did well today. It was a busy shift, and she's green so she needed a lot of support. She is very meticulous and constantly double-checking herself to avoid mistakes which is great, but it definitely slows her down in a high volume shift like today. Definitely needs to work on the pre-bussing. I know her speed and service skills will increase quickly.
-Annie handled a busy host stand with ease.
-John did well in the back Bs
Any VIP's in?
-Jesse
-Tara with friend
-Barth with his mother
Comps& Void Detail:
FNF for Jesse (bartender from Barflys)
R&M needs:
Spoke to the manager at precision, and gave him a polite earful about still waiting on the AC repair. He assured me it should be taken care of next week.
86'd items/ need more:
LY Lunch Sales: 2376
TY Lunch Sales: 2756
+/- : +380, +16%
Lunch Covers: 150
Avg PPA: 18.37
Previous Days Labor: 27%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Chilly and cloudy
Special events?:
Who worked:
John, Dobbins, Naoto, Johnny Cl, Chaz SA, Hiroe FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a steady lunch until the end. I guess the cold weather drove them in today. We were full and on a wait by noon, and stayed on a small wait until about 10 minutes before close. Everyone hustled and made it a pretty smooth shift overall. Ticket times were good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Kelly D did well today. It was a busy shift, and she's green so she needed a lot of support. She is very meticulous and constantly double-checking herself to avoid mistakes which is great, but it definitely slows her down in a high volume shift like today. Definitely needs to work on the pre-bussing. I know her speed and service skills will increase quickly.
-Annie handled a busy host stand with ease.
-John did well in the back Bs
Any VIP's in?
-Jesse
-Tara with friend
-Barth with his mother
Comps& Void Detail:
FNF for Jesse (bartender from Barflys)
R&M needs:
Spoke to the manager at precision, and gave him a polite earful about still waiting on the AC repair. He assured me it should be taken care of next week.
86'd items/ need more:
Wednesday, November 8, 2017
Wednesday Pm Recap 11/8/17
Written By: Devin Steuerwald
LY Dinner Sales: 4717.00
TY Dinner Sales:3898.00
+/- :-819.00, -17%
Dinner Covers:152
Avg PPA: 25.64
Weather: Cloudy currently. the high will be 61, showers tonight with a low of 45
Special events?: cold front
Who worked: Sophia Cl, John H, Pat, Lindsey, Cindy, Chaz SA, Kelly D FR, Melody H1, Annie H2
Flow of Business, Cuts and Ticket Times:
slower due to the weather, we stayed about half full most of the night. at around 8pm we almost went on a wait but then it started to clear out again. no long ticket times and all dishes looked great. cut H1 at 8:40 and went 3 on at 9pm.
i know the softserve machine isn't going with us but CL need to make sure they are cleaning it out every night it had LOTS of mold inside when Sophia cleaned it tonight.
Specials:
3 Staff members that stood out (why/how):
slow night, no one stood out but everyone did a great job with the guests they had and helping eachother out where they could.
Any VIP's in?
Andrew and friends
Comps& Void Detail:
emp day off- andrew
bday dessert x2
spill- dented cider
kome bucks- cindy
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4717.00
TY Dinner Sales:3898.00
+/- :-819.00, -17%
Dinner Covers:152
Avg PPA: 25.64
Weather: Cloudy currently. the high will be 61, showers tonight with a low of 45
Special events?: cold front
Who worked: Sophia Cl, John H, Pat, Lindsey, Cindy, Chaz SA, Kelly D FR, Melody H1, Annie H2
Flow of Business, Cuts and Ticket Times:
slower due to the weather, we stayed about half full most of the night. at around 8pm we almost went on a wait but then it started to clear out again. no long ticket times and all dishes looked great. cut H1 at 8:40 and went 3 on at 9pm.
i know the softserve machine isn't going with us but CL need to make sure they are cleaning it out every night it had LOTS of mold inside when Sophia cleaned it tonight.
Specials:
- Sake Toro and katsuo carpaccio - 11
3 Staff members that stood out (why/how):
slow night, no one stood out but everyone did a great job with the guests they had and helping eachother out where they could.
Any VIP's in?
Andrew and friends
Comps& Void Detail:
emp day off- andrew
bday dessert x2
spill- dented cider
kome bucks- cindy
R&M needs:
86'd items/ need more:
Wednesday A.M. 11/08/17
Written By: Drew
LY Lunch Sales: $1837
TY Lunch Sales: $1954 (+117)
+/- : +6%
Lunch Covers: 111
Avg PPA: $17.60
Weather:
Chilly in the 50's
Special events?:
Who worked:
Zayn, Kelly, Mandy, Johnny CL, Kelly D FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Things started out pretty mellow, people trickled in from 11-12, started to fill up then. Around 12:30 we wet on a slight 10 minute wait. Zayn brought to my attention a table that had ordered a Tonkotsu ramen and said it was too salt and just wanted a bit more broth, so Vince made some on the fly and diluted it, we both tasted it to make sure it was good. I sent it out to them personally and apologized and asked if they needed anything else. Checked on them again after their meal and they were very happy. Had a women come in and asked if she could be seated in our party room, she said her party could be from 4-6 but would still prefer the party room even if they were 4 because they had all just finished attending a funeral and needed privacy, she was a very sweet about it not demanding at all. She had known our policy from brittany speaking with her, so I went over to reiterate the policy but did tell her I was sorry for her loss and that we would make the accommodation. She was very grateful. The party ended up being only 3, so the woman changed her mind and said a table would be fine, and she appreciated us offering the party room. Around 1 things started to die down but not enough to make any cuts, so I waited til 1:20 and went 3 on then 2 on at 1:40.
Specials:
3 Staff members that stood out (why/how):
No one person really stood out. Everyone worked together and made a smooth shift.
-Servers need to make sure they are completing all opening duties. Soft serve machine was not turned on all shift, i should have noticed it earlier but it didn't come to my attention until we were trying to give some to a guest. I know we aren't going to be here for long with the machine but while we are here let make sure we are double checking the servers opening duties. My bad
Any VIP's in?
Rob Som
Comps& Void Detail:
Voided Longhorn roll- Server error(meant to hit not made but didn't know how to fix)
Pay out for $30 for stamp handle.
R&M needs:
Got more udon bowls today!
86'd items/ need more:
86 Saba-miso forever
LY Lunch Sales: $1837
TY Lunch Sales: $1954 (+117)
+/- : +6%
Lunch Covers: 111
Avg PPA: $17.60
Weather:
Chilly in the 50's
Special events?:
Who worked:
Zayn, Kelly, Mandy, Johnny CL, Kelly D FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Things started out pretty mellow, people trickled in from 11-12, started to fill up then. Around 12:30 we wet on a slight 10 minute wait. Zayn brought to my attention a table that had ordered a Tonkotsu ramen and said it was too salt and just wanted a bit more broth, so Vince made some on the fly and diluted it, we both tasted it to make sure it was good. I sent it out to them personally and apologized and asked if they needed anything else. Checked on them again after their meal and they were very happy. Had a women come in and asked if she could be seated in our party room, she said her party could be from 4-6 but would still prefer the party room even if they were 4 because they had all just finished attending a funeral and needed privacy, she was a very sweet about it not demanding at all. She had known our policy from brittany speaking with her, so I went over to reiterate the policy but did tell her I was sorry for her loss and that we would make the accommodation. She was very grateful. The party ended up being only 3, so the woman changed her mind and said a table would be fine, and she appreciated us offering the party room. Around 1 things started to die down but not enough to make any cuts, so I waited til 1:20 and went 3 on then 2 on at 1:40.
Specials:
3 Staff members that stood out (why/how):
No one person really stood out. Everyone worked together and made a smooth shift.
-Servers need to make sure they are completing all opening duties. Soft serve machine was not turned on all shift, i should have noticed it earlier but it didn't come to my attention until we were trying to give some to a guest. I know we aren't going to be here for long with the machine but while we are here let make sure we are double checking the servers opening duties. My bad
Any VIP's in?
Rob Som
Comps& Void Detail:
Voided Longhorn roll- Server error(meant to hit not made but didn't know how to fix)
Pay out for $30 for stamp handle.
R&M needs:
Got more udon bowls today!
86'd items/ need more:
86 Saba-miso forever
Tuesday, November 7, 2017
Tuesday PM recap 11/7/17
Written By: Devin Steuerwald
LY Dinner Sales: 3853.00
TY Dinner Sales: 4931.00
+/- : +1078.00, +28%
Dinner Covers:167
Avg PPA: 29.53
Weather: cold front came in and dropped the temp down in the low 60's
Special events?: n/a
Who worked: Clair Cl, Derek, Mandy, John H, Zayn, Annie H1, Alyssa H2, Cal SA, Beorn FR
Flow of Business, Cuts and Ticket Times: the cold weather started business out slower than normal but it picked up around 7 when we went on a wait. the wait stayed pretty strong tonight, about 45 at the longest. we came off the wait by 8:45. Cut H1 and went 3 on at 9pm.
-Kazu did a great job at pointing out regulars to get info from, so we can invite them to the soft opening. Chelsea started an envelope in the office.
-Dumpster is full again, leary said they should pick up tomorrow
Specials:
3 Staff members that stood out (why/how):
everyone did a great job tonight, lots of teamwork going on from everyone.
Any VIP's in?
jen tisdale
rachel and carlos
the powell's
Comps& Void Detail:
emp day off- Toshi - 25.50
bday-5.50
bday- 5.50
emp day off britt
R&M needs:
86'd items/ need more:
we need to build up the first aid kit. we need peroxide and neosporin, different size bandaids. we have lots of burn cream and pain pills that's about it.
LY Dinner Sales: 3853.00
TY Dinner Sales: 4931.00
+/- : +1078.00, +28%
Dinner Covers:167
Avg PPA: 29.53
Weather: cold front came in and dropped the temp down in the low 60's
Special events?: n/a
Who worked: Clair Cl, Derek, Mandy, John H, Zayn, Annie H1, Alyssa H2, Cal SA, Beorn FR
Flow of Business, Cuts and Ticket Times: the cold weather started business out slower than normal but it picked up around 7 when we went on a wait. the wait stayed pretty strong tonight, about 45 at the longest. we came off the wait by 8:45. Cut H1 and went 3 on at 9pm.
-Kazu did a great job at pointing out regulars to get info from, so we can invite them to the soft opening. Chelsea started an envelope in the office.
-Dumpster is full again, leary said they should pick up tomorrow
Specials:
- mabo tofu- 4
- poisson cru- 13
- chef's nigiri set- 6
3 Staff members that stood out (why/how):
everyone did a great job tonight, lots of teamwork going on from everyone.
Any VIP's in?
jen tisdale
rachel and carlos
the powell's
Comps& Void Detail:
emp day off- Toshi - 25.50
bday-5.50
bday- 5.50
emp day off britt
R&M needs:
86'd items/ need more:
we need to build up the first aid kit. we need peroxide and neosporin, different size bandaids. we have lots of burn cream and pain pills that's about it.
tuesday am recap 11/7/17
Written By: Devin Steuerwald
LY Lunch Sales: 2206.00
TY Lunch Sales: 1903.00
+/- : -303.00, -14%
Lunch Covers: 114
Avg PPA: 16.69
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 2.60%
Weather: cold front coming in, overcast and windy
Special events?: n/a
Who worked: Johnny Cl, Kelly S, Kelly D, Zayn, Brittany H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: slow trickle in of 2 tops to start lunch by noon we were 3/4 full with a walk in 6 top in the party room and 2 5-tops on the floor. started to slow down around 12:45. we went 3 on at 1pm and 2 on at 1:20, we did get a nice pop at the end of service but nothing they couldn't handle with a little help. Ticket times were all fast and plates all looked great.
- I changed Kelly D's nickname in Aloha to Dobbins so we could tell the Kellys apart.
- Guest called in looking for a reprint on a check from 9/21. after a little digging I found it and sent her a text pic of it, as per her request.
Specials: n/a
3 Staff members that stood out (why/how):
Had a guest stop me on their way out to complement Kelly D's service. they told me that they come in all the time and that she is their new favorite server!
too slow for anyone to standout but everyone helped out were they could and all went smooth.
Any VIP's in?
rob
britt's friend
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2206.00
TY Lunch Sales: 1903.00
+/- : -303.00, -14%
Lunch Covers: 114
Avg PPA: 16.69
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 2.60%
Weather: cold front coming in, overcast and windy
Special events?: n/a
Who worked: Johnny Cl, Kelly S, Kelly D, Zayn, Brittany H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: slow trickle in of 2 tops to start lunch by noon we were 3/4 full with a walk in 6 top in the party room and 2 5-tops on the floor. started to slow down around 12:45. we went 3 on at 1pm and 2 on at 1:20, we did get a nice pop at the end of service but nothing they couldn't handle with a little help. Ticket times were all fast and plates all looked great.
- I changed Kelly D's nickname in Aloha to Dobbins so we could tell the Kellys apart.
- Guest called in looking for a reprint on a check from 9/21. after a little digging I found it and sent her a text pic of it, as per her request.
Specials: n/a
3 Staff members that stood out (why/how):
Had a guest stop me on their way out to complement Kelly D's service. they told me that they come in all the time and that she is their new favorite server!
too slow for anyone to standout but everyone helped out were they could and all went smooth.
Any VIP's in?
rob
britt's friend
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Monday, November 6, 2017
Monday Pm Recap 11/6/17
Written By:Devin Steuerwald
LY Dinner Sales: 4127.00
TY Dinner Sales: 7421.00
+/- : +3294.00, +80%
Dinner Covers: 198
Avg PPA: 37.48
Weather: today was clear currently its 77 the high was 88
Special events?: n/a
Who worked: Clair CL, Pat, Mandy, Derek, Zayn, Annie H2, Melody H1, Cal SA, John H FR
Flow of Business, Cuts and Ticket Times: Started out busy, daylight savings made them come out faster. we almost went on a wait halfway through HH but it started to slow down after HH and a few tables opened up. We then got a second "pop" and went on a short wait at 7:15 only a few tables though and we came off that wait by 7:45 just to back on a small wait at 8pm. the wait never got longer than 20 min. at 8:40 we went back on a wait for the 3rd time with a walk in 9 top and a handful of 2 tops. finally the restaurant started to clear out again at 9pm when i cut H1 and went 3 on at 9:15
All ticket times were good and plates all came out looking great.
When Clair dropped the check on S2 she noticed he didn’t eat his 2 o-toro nigiri,he had already sent them back and asked the sushi bar to remove some of the fat...Clair asked me if we could take them off his bill, he didn’t complain about them but when asked he said “they didn’t look right” .The guest was a regular who told Clair that his brother owns a bunch of sushi bars out west and he eats o-toro all the time. I didn’t really know what to do in this situation so I asked for help from Leary and I told Clair to split them off. Leary coached me on how to handle the situation by talking to the sushi bar, Katzu said he tasted them and they tasted fine. I didn’t get a chance to follow up with the guest because he was already on his way out. I put the two pieces on my comp card because I felt that my lack of product knowledge played into me mishandling the situation. Leary coached me on what he would have done and how to handle the situation in the future.
Specials:
3 Staff members that stood out (why/how):
all of the business was spread out tonight, no one really was challenged but everyone was on their game.
Josh really runs a tight ship in the kitchen, always happy to see him expediting tickets! kitchen ticket times were fantastic tonight!
Any VIP's in?
john
Comps& Void Detail:
*Guest changed mind- Takowasa 6.00
*bday- 5.50
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4127.00
TY Dinner Sales: 7421.00
+/- : +3294.00, +80%
Dinner Covers: 198
Avg PPA: 37.48
Weather: today was clear currently its 77 the high was 88
Special events?: n/a
Who worked: Clair CL, Pat, Mandy, Derek, Zayn, Annie H2, Melody H1, Cal SA, John H FR
Flow of Business, Cuts and Ticket Times: Started out busy, daylight savings made them come out faster. we almost went on a wait halfway through HH but it started to slow down after HH and a few tables opened up. We then got a second "pop" and went on a short wait at 7:15 only a few tables though and we came off that wait by 7:45 just to back on a small wait at 8pm. the wait never got longer than 20 min. at 8:40 we went back on a wait for the 3rd time with a walk in 9 top and a handful of 2 tops. finally the restaurant started to clear out again at 9pm when i cut H1 and went 3 on at 9:15
All ticket times were good and plates all came out looking great.
When Clair dropped the check on S2 she noticed he didn’t eat his 2 o-toro nigiri,he had already sent them back and asked the sushi bar to remove some of the fat...Clair asked me if we could take them off his bill, he didn’t complain about them but when asked he said “they didn’t look right” .The guest was a regular who told Clair that his brother owns a bunch of sushi bars out west and he eats o-toro all the time. I didn’t really know what to do in this situation so I asked for help from Leary and I told Clair to split them off. Leary coached me on how to handle the situation by talking to the sushi bar, Katzu said he tasted them and they tasted fine. I didn’t get a chance to follow up with the guest because he was already on his way out. I put the two pieces on my comp card because I felt that my lack of product knowledge played into me mishandling the situation. Leary coached me on what he would have done and how to handle the situation in the future.
Specials:
- Tofu Ankake- 7
- Poisson cru- 10
- madi & Katsuo carp- 8
3 Staff members that stood out (why/how):
all of the business was spread out tonight, no one really was challenged but everyone was on their game.
Josh really runs a tight ship in the kitchen, always happy to see him expediting tickets! kitchen ticket times were fantastic tonight!
Any VIP's in?
john
Comps& Void Detail:
*Guest changed mind- Takowasa 6.00
*bday- 5.50
R&M needs:
86'd items/ need more:
Monday AM 11/6/17 recap
Written By: Dusten
LY Lunch Sales: 1823
TY Lunch Sales: 1805
+/- : +1%, +$18
Lunch Covers: 97
Avg PPA: 18.79
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 4.42%
Weather: Sunny, 70's
Special events?: Last week at 4917 Airport Blvd.
Who worked: Krystin, Kelly S, Grace, Johnny CL, Brittany H, Brennan FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Steady lunch. Had our 12-noon pop. Filled up with a couple of tables waiting. Things died out pretty quickly after 12:30. I cut Krystin at 12:45, Kelly at 1:15. We had very few tables during the last hour.
Specials:
3 Staff members that stood out (why/how): No real standouts today. Everyone was on their game. That goes for all departments. With the health inspector here, everyone was minding their P's and Q's.
Any VIP's in? Aaron Franklin,
Casino el Camino face tattoo guy,
Garrett from Kemuri,
The people who get the side of Krab Salad
Had not one, but two separate inspectors come in. The Health Department Inspector regarding our catering and wholesale operation came by two times. The first was before service, only minutes after Andrew left. She had many questions. Most I couldn't answer. Kayo was here and spoke with her. The inspector came back maybe 30 minutes later and did a walk through. She still requires a good amount of information and I believe she will be speaking with Elizabeth about all that. I do have notes in case anyone needs them.
The other inspector came to look at our safety equipment for insurance purposes. He says someone contacted us Saturday about him coming in today. Didn't see that in the Daily Recap AM or PM. he took photos of our fire extinguishers, security cameras etc. I have his business card if anyone needs it.
Comps& Void Detail: SIN discounts for Casino and Kemuri
sever misring Alone Together Roll
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1823
TY Lunch Sales: 1805
+/- : +1%, +$18
Lunch Covers: 97
Avg PPA: 18.79
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 4.42%
Weather: Sunny, 70's
Special events?: Last week at 4917 Airport Blvd.
Who worked: Krystin, Kelly S, Grace, Johnny CL, Brittany H, Brennan FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Steady lunch. Had our 12-noon pop. Filled up with a couple of tables waiting. Things died out pretty quickly after 12:30. I cut Krystin at 12:45, Kelly at 1:15. We had very few tables during the last hour.
Specials:
3 Staff members that stood out (why/how): No real standouts today. Everyone was on their game. That goes for all departments. With the health inspector here, everyone was minding their P's and Q's.
Any VIP's in? Aaron Franklin,
Casino el Camino face tattoo guy,
Garrett from Kemuri,
The people who get the side of Krab Salad
Had not one, but two separate inspectors come in. The Health Department Inspector regarding our catering and wholesale operation came by two times. The first was before service, only minutes after Andrew left. She had many questions. Most I couldn't answer. Kayo was here and spoke with her. The inspector came back maybe 30 minutes later and did a walk through. She still requires a good amount of information and I believe she will be speaking with Elizabeth about all that. I do have notes in case anyone needs them.
The other inspector came to look at our safety equipment for insurance purposes. He says someone contacted us Saturday about him coming in today. Didn't see that in the Daily Recap AM or PM. he took photos of our fire extinguishers, security cameras etc. I have his business card if anyone needs it.
Comps& Void Detail: SIN discounts for Casino and Kemuri
sever misring Alone Together Roll
R&M needs:
86'd items/ need more:
Sunday, November 5, 2017
Sunday PM 11/5/17 recap
Written By: Dusten
LY Dinner Sales: 5332
TY Dinner Sales: 6308
+/- : +18%, +$967
Dinner Covers: 210
Avg PPA: 30.04
Weather: mostly cloudy- muggy and 70's
Special events?: End Daylight Saving Time
Who worked: Cindy, Patrick, Krystin, Derek, Clair CL, Annie H1, Melody H2, Chaz SA, Hiroe FR, John Cktl
Flow of Business, Cuts and Ticket Times: Busy night. We were on a wait at 6pm and didn't come off until about 8:45. Sushi bar was short staffed today, but they did a great job. 20-25 minutes ticket times at the max. Had a near 30 minute kara-age come out immediately followed by one that took about 15 minutes. Not sure what happened there.
Had another kara-age sent back because it was over cooked. They did all look pretty dark tonight. I cut John, Melody and Cindy at 8:45, went two on 30 minutes later.
We did have the Aloha terminals crash on us right around 8:30. They were restarting before Aloha tech support even called back, and functioned the rest of the night without issue.
Specials: 8 tofu ankake, 4 mabo tofu
3 Staff members that stood out (why/how): John could do better at maintaining the patio area while cocktailing. Annie says she went out and bussed it a couple of times. She did also mention getting some static from him when she would ask him to take the glassware she bussed for him. Teamwork.
Chaz did really well tonight. He has hustle, focus and a great attitude. He seems to enjoy himself here.
Servers and SA's alike need to make better efforts to keep the glassware organized, especially towards the end of service. Countless times there are random stacks of glasses on top of the freezer with plenty of empty racks available, and at the end of service it gets really really bad. The dishwashers are grumbling about it. Clair brought the issue to my attention tonight and I've noticed it for a while now when I'm closing. She and I both seem to have enough time to stop and sort all that out, all while having the busiest section in the restaurant. If the closers have enough time, all other servers certainly have ample time to organize glassware as well. I think at this point the problem is pervasive enough for it to be addressed staff wide and included in training of all new team members.
I talked to Josh about the kara-age ticket times a bit. We both agreed that if there is an issue that may cause an item to take a little longer than usual, like the nabe going cold after a large number of fry tickets for example, the SA needs to be made aware so that they may relay that information to the server. Most times while serving, simply acknowledging a table is waiting for an item and checking with them makes all the difference in the customers' patience with us during extra busy times.
Any VIP's in? Newly married Sarah & Jenn with Sophia, Brandon and their cousin from Mexico City that I cannot remember her name.
-Cindy's Mindy.
-My friends Vi and Dylan
-The older black lady that sits at the sushi bar by herself. She is always so sweet.
- Some other familiar faces
Comps& Void Detail: FNF'd kara-age for Mindy,
FNF'd a Tokusen sunomono for Sarah and Jenn
Employee Day off for Sophia, Sarah,
Bday Parfait,
Bday Taiyaki
Sushi bar error yoshizo roll- customer found a hair,
DNL on hotate carpaccio- customer said it tasted fishy. tasted fine to me.
DNL on Kome Fries- again, they tasted fine
R&M needs:
86'd items/ need more: Fois Gras
LY Dinner Sales: 5332
TY Dinner Sales: 6308
+/- : +18%, +$967
Dinner Covers: 210
Avg PPA: 30.04
Weather: mostly cloudy- muggy and 70's
Special events?: End Daylight Saving Time
Who worked: Cindy, Patrick, Krystin, Derek, Clair CL, Annie H1, Melody H2, Chaz SA, Hiroe FR, John Cktl
Flow of Business, Cuts and Ticket Times: Busy night. We were on a wait at 6pm and didn't come off until about 8:45. Sushi bar was short staffed today, but they did a great job. 20-25 minutes ticket times at the max. Had a near 30 minute kara-age come out immediately followed by one that took about 15 minutes. Not sure what happened there.
Had another kara-age sent back because it was over cooked. They did all look pretty dark tonight. I cut John, Melody and Cindy at 8:45, went two on 30 minutes later.
We did have the Aloha terminals crash on us right around 8:30. They were restarting before Aloha tech support even called back, and functioned the rest of the night without issue.
Specials: 8 tofu ankake, 4 mabo tofu
3 Staff members that stood out (why/how): John could do better at maintaining the patio area while cocktailing. Annie says she went out and bussed it a couple of times. She did also mention getting some static from him when she would ask him to take the glassware she bussed for him. Teamwork.
Chaz did really well tonight. He has hustle, focus and a great attitude. He seems to enjoy himself here.
Servers and SA's alike need to make better efforts to keep the glassware organized, especially towards the end of service. Countless times there are random stacks of glasses on top of the freezer with plenty of empty racks available, and at the end of service it gets really really bad. The dishwashers are grumbling about it. Clair brought the issue to my attention tonight and I've noticed it for a while now when I'm closing. She and I both seem to have enough time to stop and sort all that out, all while having the busiest section in the restaurant. If the closers have enough time, all other servers certainly have ample time to organize glassware as well. I think at this point the problem is pervasive enough for it to be addressed staff wide and included in training of all new team members.
I talked to Josh about the kara-age ticket times a bit. We both agreed that if there is an issue that may cause an item to take a little longer than usual, like the nabe going cold after a large number of fry tickets for example, the SA needs to be made aware so that they may relay that information to the server. Most times while serving, simply acknowledging a table is waiting for an item and checking with them makes all the difference in the customers' patience with us during extra busy times.
Any VIP's in? Newly married Sarah & Jenn with Sophia, Brandon and their cousin from Mexico City that I cannot remember her name.
-Cindy's Mindy.
-My friends Vi and Dylan
-The older black lady that sits at the sushi bar by herself. She is always so sweet.
- Some other familiar faces
Comps& Void Detail: FNF'd kara-age for Mindy,
FNF'd a Tokusen sunomono for Sarah and Jenn
Employee Day off for Sophia, Sarah,
Bday Parfait,
Bday Taiyaki
Sushi bar error yoshizo roll- customer found a hair,
DNL on hotate carpaccio- customer said it tasted fishy. tasted fine to me.
DNL on Kome Fries- again, they tasted fine
R&M needs:
86'd items/ need more: Fois Gras
Sunday AM Recap 11/5/
Written By: Naoto
LY Lunch Sales: $3,265
TY Lunch Sales: $3,367
+/- : +$102, +3%
Lunch Covers: 171
Avg PPA: $19.69
Previous Days Labor: $ 2,331
Previous Days Comps: $342.26
Controllable Comps: $10.00
Weather: Humid, Muggy, and Gross. 85/68 Overcast
Special events?:
Who worked:
Patrick, Renee, John. Zayn, Mandy CL, Beorn SA, Brennan FR, Alyssa, Veronia Host
Flow of Business, Cuts and Ticket Times:
Pretty Slow Lunch shift. Initial hour was a slow pour. We did go on to a wait by 11:50, but that was do to majority of them being 4 tops and up. Sushi bar was pretty empty at this point. By the time, our 4th and closer came on, things were starting to pick up. Had a 8 top to fill the party room after our early reservation of 7 left. Stayed on a wait a bit longer, but a good quarter of the sections were empty around 1:15. Made our first and second cut at 1:30, and down to two on at 2:00 for the last hour.
One table sent back a Tokotsu Ramen, not because it was bad. After modifying plenty to take off from the ramen, she missed letting Zayn know to take an item off. After letting her know that we could get a fresh one out for her, she simply decided that she wasn't feeling the ramen any more and ordered something else instead.
Otherwise, all food has been coming out great and on time, and all the staff has been kicking ass.
Folks from Junk Be Gone came in around 1:30 to take some of the trash out around the dumpster.
Specials:
none
3 Staff members that stood out (why/how):
First time managing while Veronica was working the host stand. As to confirm all the notes I've been reading, she does appear to be more comfortable with the people around her, and she does a great job working by herself after cutting Alyssa.
Zayn does still get a little flustered when he is overwhelmed, but even in times of stress, he maintains a great attitude.
Overall, slow paced day so no one really had the moment to shine.
Any VIP's in?
Cole- Cheer Up Charlies
Kevin and Friends
Allen Yang
Barry Fassauer
(Take asked me to get infos on some of these people to send out an invitation for the soft opening. I'll send them out through the email. )
Comps& Void Detail:
Spicy Tonkotsu - guest changed mind
R&M needs:
86'd items/ need more:
LY Lunch Sales: $3,265
TY Lunch Sales: $3,367
+/- : +$102, +3%
Lunch Covers: 171
Avg PPA: $19.69
Previous Days Labor: $ 2,331
Previous Days Comps: $342.26
Controllable Comps: $10.00
Weather: Humid, Muggy, and Gross. 85/68 Overcast
Special events?:
Who worked:
Patrick, Renee, John. Zayn, Mandy CL, Beorn SA, Brennan FR, Alyssa, Veronia Host
Flow of Business, Cuts and Ticket Times:
Pretty Slow Lunch shift. Initial hour was a slow pour. We did go on to a wait by 11:50, but that was do to majority of them being 4 tops and up. Sushi bar was pretty empty at this point. By the time, our 4th and closer came on, things were starting to pick up. Had a 8 top to fill the party room after our early reservation of 7 left. Stayed on a wait a bit longer, but a good quarter of the sections were empty around 1:15. Made our first and second cut at 1:30, and down to two on at 2:00 for the last hour.
One table sent back a Tokotsu Ramen, not because it was bad. After modifying plenty to take off from the ramen, she missed letting Zayn know to take an item off. After letting her know that we could get a fresh one out for her, she simply decided that she wasn't feeling the ramen any more and ordered something else instead.
Otherwise, all food has been coming out great and on time, and all the staff has been kicking ass.
Folks from Junk Be Gone came in around 1:30 to take some of the trash out around the dumpster.
Specials:
none
3 Staff members that stood out (why/how):
First time managing while Veronica was working the host stand. As to confirm all the notes I've been reading, she does appear to be more comfortable with the people around her, and she does a great job working by herself after cutting Alyssa.
Zayn does still get a little flustered when he is overwhelmed, but even in times of stress, he maintains a great attitude.
Overall, slow paced day so no one really had the moment to shine.
Any VIP's in?
Cole- Cheer Up Charlies
Kevin and Friends
Allen Yang
Barry Fassauer
(Take asked me to get infos on some of these people to send out an invitation for the soft opening. I'll send them out through the email. )
Comps& Void Detail:
Spicy Tonkotsu - guest changed mind
R&M needs:
86'd items/ need more:
Saturday PM Recap 11/4/17
Written By: Chelsea
LY Dinner Sales: $7108
TY Dinner Sales: $8421
+/- : 18% or $1313 over LY
Dinner Covers: 283
Avg PPA: $29.76
Weather: a warmer evening
Special events?: none that I can recall. second to last Saturday at 4917.
Who worked: Kelly, Zayn, Renee, Lindsey, Krystin CL, Alyssa Cktl, Hiroe FR and Beorn SA, Kelly D and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started out with a longer line than I've ever seen before. I could see it in the camera leading out to almost the street. As a result, the entire restaurant was completely full by 5:15, including a walk in 7 top. I think people are aware that we are about to move, in a way that they want to get their last times in at this building. Who knows. Anyway, the wait was already 45m by 6pm for bigger tables, just about 20-25m for 2 tops. Because we got hit so hard in the beginning, rolls and some kitchen items reached 30m ticket times. However, everyone saw how busy it was so early and they were all very understanding, and each table had at least some items coming their way at all times, so there weren't any tables just sitting there without food at any point in there. The wait was still around 45m by 7:30, and stayed around there until around 9:45, when it slowed down pretty considerably to just 20m. Cut Alyssa at 9:55, then we were off the wait at 10 and Kelly D was cut then as well as going 3 on. Ticket times ran a tad long around 7:30 again, but it was the same situation where everyone was very understanding and always had food in front of them.
Specials: Poisson Cru - 16, Mabo Tofu - 7, Suzuki Carpaccio - 10
3 Staff members that stood out (why/how):
- Krystin was sat 7 times in a row during the opening pop, and handled it as well as anyone could have. She got some help here and there but had it down for the most part. She was appreciative of how ridiculously busy it was for her and still sold over $2175 by herself. She was still consistently bringing up armfuls of dishes as usual. I bought her a glass of wine for her efforts.
- I was also incredibly impressed with Zayn tonight. It was his first Saturday night shift, and he handled it with a smile and more confidence all night, even being on a double. He hardly needed help, didn't even give off any stressed vibes or anything. He had a walk in 6 top at one point and handled it well, he was helping bus in his off time, it was great!
- Renee was also in a better mood than lately, and even got a $100 tip from one of her tables. She said they told her they were new in the neighborhood and were so very pleased with her service.
- Josh killed it in the kitchen today. He kept it moving and the orders coming out smoothly, was able to catch what needed to come first, was clear and loud when calling new tickets coming in and what needed to come out, even with a whole rail of tickets. Was very impressed with him tonight as well.
- Around 9:55, before I had even cut Alyssa, I guess Kelly S saw that we were about to be off the wait, and B5 had just been sat. She had Jenny come over to ask me if I was going to make cuts and if she needed to keep B5, after she'd greeted them and taken their drink order. I was a little baffled after John did this the other day, and initially was going to make her keep it, but everyone had been doing so well and was in such a good mood, I didn't want to hear her complain about it while we were winding down. Renee was ok to take it, but I told Kelly that the managers make cuts, and if she hadn't heard of any cuts, that any table she received was to be kept without asking if there were cuts or trying to pass it off to other people, especially because as she was trying to hurry through her side work, she was in the way of the folks that still had tables. She did complain that she had been a double today, but I reminded her that she chose to take Derek's lunch shift, and she shouldn't be taking shifts if she doesn't think she can handle both, and that Zayn was a double and was still powering through at 100%.
Any VIP's in? Chaz and his girlfriend, Yellow Jacket twins.
Comps& Void Detail: 2x birthday dessert, DNL Earth Wind Fire, they said it was too spicy so we put in another without jalapeno and they loved it. Emp Day off for Chaz, FNF for Yellow Jacket twins. Kome Bucks from Krystin. Void Spooky roll, it was ordered during the big pop and Renee let them know the rolls were taking some time, and they decided not to order it the next time she came around. It hadn't been made.
R&M needs:
86'd items/ need more: 86 all midnight sun mods, including Soy Paper. Krystin asked Toshi if they could make Midnight Sun with soy paper and not fried, and he said yes but later let me know that it won't work as the jalapenos were too wet to let the soy paper stick together. 86 yakitori, onigiri/chazuke, poisson cru
LY Dinner Sales: $7108
TY Dinner Sales: $8421
+/- : 18% or $1313 over LY
Dinner Covers: 283
Avg PPA: $29.76
Weather: a warmer evening
Special events?: none that I can recall. second to last Saturday at 4917.
Who worked: Kelly, Zayn, Renee, Lindsey, Krystin CL, Alyssa Cktl, Hiroe FR and Beorn SA, Kelly D and Jenny Host.
Flow of Business, Cuts and Ticket Times: Started out with a longer line than I've ever seen before. I could see it in the camera leading out to almost the street. As a result, the entire restaurant was completely full by 5:15, including a walk in 7 top. I think people are aware that we are about to move, in a way that they want to get their last times in at this building. Who knows. Anyway, the wait was already 45m by 6pm for bigger tables, just about 20-25m for 2 tops. Because we got hit so hard in the beginning, rolls and some kitchen items reached 30m ticket times. However, everyone saw how busy it was so early and they were all very understanding, and each table had at least some items coming their way at all times, so there weren't any tables just sitting there without food at any point in there. The wait was still around 45m by 7:30, and stayed around there until around 9:45, when it slowed down pretty considerably to just 20m. Cut Alyssa at 9:55, then we were off the wait at 10 and Kelly D was cut then as well as going 3 on. Ticket times ran a tad long around 7:30 again, but it was the same situation where everyone was very understanding and always had food in front of them.
Specials: Poisson Cru - 16, Mabo Tofu - 7, Suzuki Carpaccio - 10
3 Staff members that stood out (why/how):
- Krystin was sat 7 times in a row during the opening pop, and handled it as well as anyone could have. She got some help here and there but had it down for the most part. She was appreciative of how ridiculously busy it was for her and still sold over $2175 by herself. She was still consistently bringing up armfuls of dishes as usual. I bought her a glass of wine for her efforts.
- I was also incredibly impressed with Zayn tonight. It was his first Saturday night shift, and he handled it with a smile and more confidence all night, even being on a double. He hardly needed help, didn't even give off any stressed vibes or anything. He had a walk in 6 top at one point and handled it well, he was helping bus in his off time, it was great!
- Renee was also in a better mood than lately, and even got a $100 tip from one of her tables. She said they told her they were new in the neighborhood and were so very pleased with her service.
- Josh killed it in the kitchen today. He kept it moving and the orders coming out smoothly, was able to catch what needed to come first, was clear and loud when calling new tickets coming in and what needed to come out, even with a whole rail of tickets. Was very impressed with him tonight as well.
- Around 9:55, before I had even cut Alyssa, I guess Kelly S saw that we were about to be off the wait, and B5 had just been sat. She had Jenny come over to ask me if I was going to make cuts and if she needed to keep B5, after she'd greeted them and taken their drink order. I was a little baffled after John did this the other day, and initially was going to make her keep it, but everyone had been doing so well and was in such a good mood, I didn't want to hear her complain about it while we were winding down. Renee was ok to take it, but I told Kelly that the managers make cuts, and if she hadn't heard of any cuts, that any table she received was to be kept without asking if there were cuts or trying to pass it off to other people, especially because as she was trying to hurry through her side work, she was in the way of the folks that still had tables. She did complain that she had been a double today, but I reminded her that she chose to take Derek's lunch shift, and she shouldn't be taking shifts if she doesn't think she can handle both, and that Zayn was a double and was still powering through at 100%.
Any VIP's in? Chaz and his girlfriend, Yellow Jacket twins.
Comps& Void Detail: 2x birthday dessert, DNL Earth Wind Fire, they said it was too spicy so we put in another without jalapeno and they loved it. Emp Day off for Chaz, FNF for Yellow Jacket twins. Kome Bucks from Krystin. Void Spooky roll, it was ordered during the big pop and Renee let them know the rolls were taking some time, and they decided not to order it the next time she came around. It hadn't been made.
R&M needs:
86'd items/ need more: 86 all midnight sun mods, including Soy Paper. Krystin asked Toshi if they could make Midnight Sun with soy paper and not fried, and he said yes but later let me know that it won't work as the jalapenos were too wet to let the soy paper stick together. 86 yakitori, onigiri/chazuke, poisson cru
Saturday, November 4, 2017
Saturday AM Recap 11/4/17
Written By: Leary
LY Lunch Sales: 3369
TY Lunch Sales: 3357
+/- : -12, -0%
Lunch Covers: 173
Avg PPA: 19.40
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 5.20%
Weather: Warm, muggy, and cloudy
Special events?:
Who worked:
John, Zayn, Kelly, Mandy, Johnny Cl, Chaz SA, Brennan FR, Veronica & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday Lunch. The first hour was pretty mellow, but then we had a wave of tabels walk in all at noon. Hit a 25-30 wait, and stayed on the wait until close. Kitchen and Sushi Bar handled the shift well. Ticket times were solid. No customer issues.
Very happy to have the extra FOH staff today. It would not have gone as smoothly with less people on the floor.
Peter and Cameron were her at 830, but Peter didn't realize he was suppose to open the door or need a key. I remember Andrew mentioning this so I should have followed up with Peter about it. It's been a busy week and I. He texted Toshi and then just waited outside until Toshi got here at 920. It caused the sushi bar to get a late start on the prep. I asked Peter if this ever happens in the future to please call me or other key holders to be let in.
Specials:
3 Staff members that stood out (why/how):
-Kelly S. was very focused and hustling today. She is working a double so hopefully she can keep it up throughout the night.
-Kelly D was awesome as the second host today. Acted as a rover in her downtime.
-Chaz had a lot of hustle today.
Any VIP's in?
Comps& Void Detail:
-Server Misring for 1 Unagi Nigiri
-Emp Day off for Derek & Demond
R&M needs:
-So the dumpster was full when I got in this morning. I immediately started bugging Jenna and Eddie (the dispatch manager) at 10 am. I got 1 response from each of them saying someone was on the way. Neither one answered my calls or responded to my later texts. It's 545pm and still no one has arrived. I'm crossing my fingers that someone will come before the night is done. I did look up a junk hauler thanks to Chelsea's suggestion. I have someone on call to haul away the extra trash tomorrow morning if no one comes tonight.
86'd items/ need more:
LY Lunch Sales: 3369
TY Lunch Sales: 3357
+/- : -12, -0%
Lunch Covers: 173
Avg PPA: 19.40
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 5.20%
Weather: Warm, muggy, and cloudy
Special events?:
Who worked:
John, Zayn, Kelly, Mandy, Johnny Cl, Chaz SA, Brennan FR, Veronica & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday Lunch. The first hour was pretty mellow, but then we had a wave of tabels walk in all at noon. Hit a 25-30 wait, and stayed on the wait until close. Kitchen and Sushi Bar handled the shift well. Ticket times were solid. No customer issues.
Very happy to have the extra FOH staff today. It would not have gone as smoothly with less people on the floor.
Peter and Cameron were her at 830, but Peter didn't realize he was suppose to open the door or need a key. I remember Andrew mentioning this so I should have followed up with Peter about it. It's been a busy week and I. He texted Toshi and then just waited outside until Toshi got here at 920. It caused the sushi bar to get a late start on the prep. I asked Peter if this ever happens in the future to please call me or other key holders to be let in.
Specials:
3 Staff members that stood out (why/how):
-Kelly S. was very focused and hustling today. She is working a double so hopefully she can keep it up throughout the night.
-Kelly D was awesome as the second host today. Acted as a rover in her downtime.
-Chaz had a lot of hustle today.
Any VIP's in?
Comps& Void Detail:
-Server Misring for 1 Unagi Nigiri
-Emp Day off for Derek & Demond
R&M needs:
-So the dumpster was full when I got in this morning. I immediately started bugging Jenna and Eddie (the dispatch manager) at 10 am. I got 1 response from each of them saying someone was on the way. Neither one answered my calls or responded to my later texts. It's 545pm and still no one has arrived. I'm crossing my fingers that someone will come before the night is done. I did look up a junk hauler thanks to Chelsea's suggestion. I have someone on call to haul away the extra trash tomorrow morning if no one comes tonight.
86'd items/ need more:
Friday, November 3, 2017
Friday pm recap 11/3
Written By: Devin Steuerwald
LY Dinner Sales: 7278.00
TY Dinner Sales: 7740.00
+/- : +462.00, +6%
Dinner Covers: 280
Avg PPA: 27.64
Weather:Mostly clear currently, it's 76; the high today was 87
Special events?: busy friday night
Who worked: Dusten Cl, Lindsey, Renee, Krystin, Johnny, Beorn SA, Pat H1, Annie H2, Alyssa CT, Brennan FR
Flow of Business, Cuts and Ticket Times:busy night! on a wait by 5:45 quickly grew to 1 hour wait by 7pm. Then it started to come down to 35 min by 8:45 then down to 15 by 9:15pm and off the wait by 9:45.restaurant stayed mostly full till 10:30. Sushi Bar got hit hard and almost ran out of rice, we had to order emp pizza for the night. ticket times were all great and all plates looked neat
*Side note* I started to feel very ill around 7pm, i tried to help out as much as i could without breathing on people. wash your hands and take your vitamins because something is going around.
Specials:
3 Staff members that stood out (why/how):
Staff did great covering for me when i was not feeling well.
brennan did a great job with full hands in and full hands out, bussing tables on his way back to run food .
host stand did a great with their quote times and running the4 board.
Any VIP's in?
Jason and Susan
Milo, Paul
Jason Dick (101x)
val from Daruma
daisy from SaTen
Comps& Void Detail:
emp day off- Val Daruma-22.35
emp day off- Daisy from SaTen
F&F- Jason from 101x - 6.00
owner comp- Kaya 14.50
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7278.00
TY Dinner Sales: 7740.00
+/- : +462.00, +6%
Dinner Covers: 280
Avg PPA: 27.64
Weather:Mostly clear currently, it's 76; the high today was 87
Special events?: busy friday night
Who worked: Dusten Cl, Lindsey, Renee, Krystin, Johnny, Beorn SA, Pat H1, Annie H2, Alyssa CT, Brennan FR
Flow of Business, Cuts and Ticket Times:busy night! on a wait by 5:45 quickly grew to 1 hour wait by 7pm. Then it started to come down to 35 min by 8:45 then down to 15 by 9:15pm and off the wait by 9:45.restaurant stayed mostly full till 10:30. Sushi Bar got hit hard and almost ran out of rice, we had to order emp pizza for the night. ticket times were all great and all plates looked neat
*Side note* I started to feel very ill around 7pm, i tried to help out as much as i could without breathing on people. wash your hands and take your vitamins because something is going around.
Specials:
- Poisson Cru- 14
- Mabo Tofu- 5
- Suzuki Carp- 3
3 Staff members that stood out (why/how):
Staff did great covering for me when i was not feeling well.
brennan did a great job with full hands in and full hands out, bussing tables on his way back to run food .
host stand did a great with their quote times and running the4 board.
Any VIP's in?
Jason and Susan
Milo, Paul
Jason Dick (101x)
val from Daruma
daisy from SaTen
Comps& Void Detail:
emp day off- Val Daruma-22.35
emp day off- Daisy from SaTen
F&F- Jason from 101x - 6.00
owner comp- Kaya 14.50
R&M needs:
86'd items/ need more:
Friday AM Recap 11/3/17
Written By: Leary
LY Lunch Sales: 1972
TY Lunch Sales: 2647
+/- : +675, +34%
Lunch Covers: 145
Avg PPA: 18.26
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 2.18%
Weather: Sunny and warm
Special events?:
Who worked:
Kelly, John, Derek, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch, but everything ran smoothly. Filled up by noon, and had a few little 15 minute waits until 1. Started to thin out a little after 1, but we got one more little pop after 130. Ticket times were good. Kitchen executed their pops well today. Ticket times were mostly good. Unfortunately Rob's ticket for a sashimi lunch was lost during a paper change. Clair filled up and had a 6-top after putting his order in so it was already 25 minutes before she realized the sushi bar didn't have the ticket. Rob was very understanding of course, but I comped his lunch since we made him wait 30 minutes for it. No other hiccups during the shift.
Specials:
3 Staff members that stood out (why/how):
-Melody is great as the solo host during lunch. I'm trying to get her to come on full time at the new location.
-Brennan was doing a lot of pre-bussing on the way back to the kitchen.
-John's section maintenance was solid today.
Any VIP's in?
-Rob
-Naoto
-Mrs. Cooper with a friend
-Jody
Comps& Void Detail:
-Emp Day Off for Naoto
-Sushi Bar Error lost ticket
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1972
TY Lunch Sales: 2647
+/- : +675, +34%
Lunch Covers: 145
Avg PPA: 18.26
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 2.18%
Weather: Sunny and warm
Special events?:
Who worked:
Kelly, John, Derek, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch, but everything ran smoothly. Filled up by noon, and had a few little 15 minute waits until 1. Started to thin out a little after 1, but we got one more little pop after 130. Ticket times were good. Kitchen executed their pops well today. Ticket times were mostly good. Unfortunately Rob's ticket for a sashimi lunch was lost during a paper change. Clair filled up and had a 6-top after putting his order in so it was already 25 minutes before she realized the sushi bar didn't have the ticket. Rob was very understanding of course, but I comped his lunch since we made him wait 30 minutes for it. No other hiccups during the shift.
Specials:
3 Staff members that stood out (why/how):
-Melody is great as the solo host during lunch. I'm trying to get her to come on full time at the new location.
-Brennan was doing a lot of pre-bussing on the way back to the kitchen.
-John's section maintenance was solid today.
Any VIP's in?
-Rob
-Naoto
-Mrs. Cooper with a friend
-Jody
Comps& Void Detail:
-Emp Day Off for Naoto
-Sushi Bar Error lost ticket
R&M needs:
86'd items/ need more:
Thursday, November 2, 2017
Thursday PM Recap 11/2/17
Written By: Devin Steuerwald
LY Dinner Sales: 5721.00
TY Dinner Sales: 6103.00
+/- :+382.00, +7%
Dinner Covers: 215
Avg PPA: 28.39
Weather: Clear currently it's 78, the high today was 84
Special events?: n/a
Who worked: Dusten CL, Krystin, Derek, Lindsey, John H, Alysa H1, Kelly D H2, Pat CT train w/ Annie, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: steady night, went on a full wait by 6:50 and stayed on a wait till 9:00 pm. the wait list got up to 40 min wait at 8pm but came down to 20-30 by 8:30. Cut H1 at 9pm and went 3 on by 9:15. Ticket time were all good, and plates all looked great!
when we move to the new location, i think it would be helpful if we make server layouts for all cuts. i. e. this is the floor plan when we are 3 on, this is the floor plan when 2 on. just so everyone is on the same page.
Specials:
3 Staff members that stood out (why/how):
*lindsey for staying positive and staying busy polishing plates and glasses. and cleaning check holders.
*pat did a great job training Annie at cocktailing, he said she did a great job and is ready for shifts.
* Steve the new dishwasher is a great new hire, very plesent and a hard worker.
Any VIP's in?
Chelsea
Comps& Void Detail:
*Guest changed mind- sapporo 6.00
*recovery- FF didnt get rung in- 4.00
* server misring- 10.00
* training meal- pat/annie 30.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5721.00
TY Dinner Sales: 6103.00
+/- :+382.00, +7%
Dinner Covers: 215
Avg PPA: 28.39
Weather: Clear currently it's 78, the high today was 84
Special events?: n/a
Who worked: Dusten CL, Krystin, Derek, Lindsey, John H, Alysa H1, Kelly D H2, Pat CT train w/ Annie, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: steady night, went on a full wait by 6:50 and stayed on a wait till 9:00 pm. the wait list got up to 40 min wait at 8pm but came down to 20-30 by 8:30. Cut H1 at 9pm and went 3 on by 9:15. Ticket time were all good, and plates all looked great!
when we move to the new location, i think it would be helpful if we make server layouts for all cuts. i. e. this is the floor plan when we are 3 on, this is the floor plan when 2 on. just so everyone is on the same page.
Specials:
- Mabo Tofu- 3
- suzuki and hama toro carpaccio- 10
3 Staff members that stood out (why/how):
*lindsey for staying positive and staying busy polishing plates and glasses. and cleaning check holders.
*pat did a great job training Annie at cocktailing, he said she did a great job and is ready for shifts.
* Steve the new dishwasher is a great new hire, very plesent and a hard worker.
Any VIP's in?
Chelsea
Comps& Void Detail:
*Guest changed mind- sapporo 6.00
*recovery- FF didnt get rung in- 4.00
* server misring- 10.00
* training meal- pat/annie 30.00
R&M needs:
86'd items/ need more:
Thursday AM Recap 11/2/17
Written By: Leary
LY Lunch Sales: 1420
TY Lunch Sales: 2440
+/- : +1020, +72%
Lunch Covers: 137
Avg PPA: 17.81
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Cloudy and very humid
Special events?:
Who worked:
Krystin, John, Kelly, Johnny Cl, Britt H, Beorn SA, Kelly D FR
Flow of Business, Cuts and Ticket Times:
It was a pretty steady lunch. Lots of drinkers today which helped boost sales. Filled up a little after noon, and stayed pretty full most of the shift except for a little lull after 1. Had a few tables waiting here or there, but never went on steady wait. Went 3 on at 115 when business dipped, and ended up getting a little pop. Krystin did a great job helping everyone out. Ticket times were solid.
-Had an issue with Kayo getting a bone fragment in the gyoza. Not sure if there was something we could have done to avoid that since we buy the pork already ground.
Specials:
3 Staff members that stood out (why/how):
-Johnny was off his game today. Moving at a snail's pace.
-Josh did a great job running the line today, and really stayed on top of Justin and his procedure making ramens.
-Kelly D did great as the food runner. No surprise, but I'm excited to have her on the floor more.
Any VIP's in?
-Take, Kayo, Kazu, & friend
-Old employee Miho came in with her business partner
-Antonelli's owners
-Elizabeth's friend at B7 (forgot her name)
Comps& Void Detail:
-Owner comp for Take & Kayo
-FNF for Elizabeth's friend
-FNF for Miho
-1 Bday comp
-Guest Changed mind for a Veggie Roll
R&M needs:
-Unfortunately I found out today that the motor for the out-of-order AC is delayed, and it looks like we're going to be waiting another week for the fix.
86'd items/ need more:
Busted out some more tea pots today. They are a little bit smaller (by about 1/2 a cup) so maybe we should be portioning a little less tea in them?
LY Lunch Sales: 1420
TY Lunch Sales: 2440
+/- : +1020, +72%
Lunch Covers: 137
Avg PPA: 17.81
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Cloudy and very humid
Special events?:
Who worked:
Krystin, John, Kelly, Johnny Cl, Britt H, Beorn SA, Kelly D FR
Flow of Business, Cuts and Ticket Times:
It was a pretty steady lunch. Lots of drinkers today which helped boost sales. Filled up a little after noon, and stayed pretty full most of the shift except for a little lull after 1. Had a few tables waiting here or there, but never went on steady wait. Went 3 on at 115 when business dipped, and ended up getting a little pop. Krystin did a great job helping everyone out. Ticket times were solid.
-Had an issue with Kayo getting a bone fragment in the gyoza. Not sure if there was something we could have done to avoid that since we buy the pork already ground.
Specials:
3 Staff members that stood out (why/how):
-Johnny was off his game today. Moving at a snail's pace.
-Josh did a great job running the line today, and really stayed on top of Justin and his procedure making ramens.
-Kelly D did great as the food runner. No surprise, but I'm excited to have her on the floor more.
Any VIP's in?
-Take, Kayo, Kazu, & friend
-Old employee Miho came in with her business partner
-Antonelli's owners
-Elizabeth's friend at B7 (forgot her name)
Comps& Void Detail:
-Owner comp for Take & Kayo
-FNF for Elizabeth's friend
-FNF for Miho
-1 Bday comp
-Guest Changed mind for a Veggie Roll
R&M needs:
-Unfortunately I found out today that the motor for the out-of-order AC is delayed, and it looks like we're going to be waiting another week for the fix.
86'd items/ need more:
Busted out some more tea pots today. They are a little bit smaller (by about 1/2 a cup) so maybe we should be portioning a little less tea in them?
Wednesday, November 1, 2017
Wednesday PM recap 11/1/17
Written By:Devin Steuerwald
LY Dinner Sales: 4859.00
TY Dinner Sales: 4653.00
+/- : -206.00, -4%
Dinner Covers: 184
Avg PPA: 25.29
Weather: at the start of the shift it was sunny and in the mid 80's by night it was in the low 70's
Special events?: day after halloween, second day of Dia de los Muertos
Who worked: Krystin CL, Patrick, John H, Mandy, Cindy, Veronica H1, Annie H2, Brennan FR, Cal SA
Flow of Business, Cuts and Ticket Times: nice steady start to the diner shift. We went on a wait by 6:40 but the wait stayed small ( 15-20 min) until about 7:30 when the wait got up to 40 min. then the wait started to come down and we came of the wait by 8:45. Cut H1 and went 3 on at 9pm. and then down to 2 on by 9:15 when the floor started to clear out.
Ticket times were all on point and all plates looked great.
Specials:
3 Staff members that stood out (why/how):
John H did a great job with section 3. He had one large party in the party room and they loved him. I also witnessed him help out the host stand when they were both away ( seating and cocktailing) by greeting them and getting them sat.
Annie told me that the last time she worked with Veronica she felt like she was shy and needed a lot of direction, but tonight she was on point and did a great job.
Any VIP's in?
*Laurie Gallardo
* Devin's friend ( Mary)
Comps& Void Detail:
*F&F- Devin's friend- 9.90
*bday- 8.00
*bday- 8.00
*bday- 5.50
*bday-4.00
*kbucks- 15.00 (thank you from Kayo)
*kbucks- 15.00 (recovery naoto)
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4859.00
TY Dinner Sales: 4653.00
+/- : -206.00, -4%
Dinner Covers: 184
Avg PPA: 25.29
Weather: at the start of the shift it was sunny and in the mid 80's by night it was in the low 70's
Special events?: day after halloween, second day of Dia de los Muertos
Who worked: Krystin CL, Patrick, John H, Mandy, Cindy, Veronica H1, Annie H2, Brennan FR, Cal SA
Flow of Business, Cuts and Ticket Times: nice steady start to the diner shift. We went on a wait by 6:40 but the wait stayed small ( 15-20 min) until about 7:30 when the wait got up to 40 min. then the wait started to come down and we came of the wait by 8:45. Cut H1 and went 3 on at 9pm. and then down to 2 on by 9:15 when the floor started to clear out.
Ticket times were all on point and all plates looked great.
Specials:
- mabo tofu- 1
- Chef's Nigiri- 11
- Hama Toro Box- 3
3 Staff members that stood out (why/how):
John H did a great job with section 3. He had one large party in the party room and they loved him. I also witnessed him help out the host stand when they were both away ( seating and cocktailing) by greeting them and getting them sat.
Annie told me that the last time she worked with Veronica she felt like she was shy and needed a lot of direction, but tonight she was on point and did a great job.
Any VIP's in?
*Laurie Gallardo
* Devin's friend ( Mary)
Comps& Void Detail:
*F&F- Devin's friend- 9.90
*bday- 8.00
*bday- 8.00
*bday- 5.50
*bday-4.00
*kbucks- 15.00 (thank you from Kayo)
*kbucks- 15.00 (recovery naoto)
R&M needs:
86'd items/ need more:
Wednesday Am Recap 11/1/17
Written By: Devin Steuerwald
LY Lunch Sales: 1957.00
TY Lunch Sales: 1589.00
+/- : -368.00, -19%
Lunch Covers: 91
Avg PPA: 17.46
Previous Days Labor: 28%
Previous Days Comps: 15%
Controllable Comps: 1.05%
Weather: Foggy and drizzly currently the temp is 58 but it will heat up to the high 70's by this afternoon when the sun comes out
Special events?: day after halloween, 2nd day of Dia de los Muertos
Who worked: Johnny CL, Lindsey, Kelly S, Zayn, Brittany, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow, never came close to going on a wait. it kept acting like it was going to pick up so I held off on cuts till 1pm when we went 3 on, then 2 on at 1:30 till close. ticket times were all good, we did have a few rolls take a little longer but nothing to complain about. everything came out looking beautiful
*instagram contest winner picked up her GC
we had a health inspector drop in to do an inspection today. They asked if we do "self-service" sushi (wholesale) when Leary told them yes, they said they would have to send another inspector out.
Specials:n/a
3 Staff members that stood out (why/how):
too slow to have standouts however everyone stayed on their game and did a great job.
I had a guest ask to speak with me during service. He told me that his wallet fell out of his pocket and Chaz ran it right out to him. He said that he was very happy to see his favorite restaurant had such a honest staff!
Any VIP's in?
Comps& Void Detail:
*Ana- 2.55
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1957.00
TY Lunch Sales: 1589.00
+/- : -368.00, -19%
Lunch Covers: 91
Avg PPA: 17.46
Previous Days Labor: 28%
Previous Days Comps: 15%
Controllable Comps: 1.05%
Weather: Foggy and drizzly currently the temp is 58 but it will heat up to the high 70's by this afternoon when the sun comes out
Special events?: day after halloween, 2nd day of Dia de los Muertos
Who worked: Johnny CL, Lindsey, Kelly S, Zayn, Brittany, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow, never came close to going on a wait. it kept acting like it was going to pick up so I held off on cuts till 1pm when we went 3 on, then 2 on at 1:30 till close. ticket times were all good, we did have a few rolls take a little longer but nothing to complain about. everything came out looking beautiful
*instagram contest winner picked up her GC
we had a health inspector drop in to do an inspection today. They asked if we do "self-service" sushi (wholesale) when Leary told them yes, they said they would have to send another inspector out.
Specials:n/a
3 Staff members that stood out (why/how):
too slow to have standouts however everyone stayed on their game and did a great job.
I had a guest ask to speak with me during service. He told me that his wallet fell out of his pocket and Chaz ran it right out to him. He said that he was very happy to see his favorite restaurant had such a honest staff!
Any VIP's in?
Comps& Void Detail:
*Ana- 2.55
R&M needs:
86'd items/ need more:
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