Sunday PM 11/5/17 recap

Written By: Dusten


LY Dinner Sales: 5332
TY Dinner Sales: 6308
+/- : +18%, +$967
Dinner Covers: 210
Avg PPA: 30.04


Weather: mostly cloudy- muggy and 70's

Special events?: End Daylight Saving Time


Who worked: Cindy, Patrick, Krystin, Derek, Clair CL, Annie H1, Melody H2, Chaz SA, Hiroe FR, John Cktl

Flow of Business, Cuts and Ticket Times: Busy night. We were on a wait at 6pm and didn't come off until about 8:45. Sushi bar was short staffed today, but they did a great job. 20-25 minutes ticket times at the max. Had a near 30 minute kara-age come out immediately followed by one that took about 15 minutes. Not sure what happened there.
Had another kara-age sent back because it was over cooked. They did all look pretty dark tonight. I cut John, Melody and Cindy at 8:45, went two on 30 minutes later.
We did have the Aloha terminals crash on us right around 8:30. They were restarting before Aloha tech support even called back, and functioned the rest of the night without issue.

Specials: 8 tofu ankake, 4 mabo tofu

3 Staff members that stood out (why/how): John could do better at maintaining the patio area while cocktailing. Annie says she went out and bussed it a couple of times. She did also mention getting some static from him when she would ask him to take the glassware she bussed for him. Teamwork.

Chaz did really well tonight. He has hustle, focus and a great attitude. He seems to enjoy himself here.

Servers and SA's alike need to make better efforts to keep the glassware organized, especially towards the end of service. Countless times there are random stacks of glasses on top of the freezer with plenty of empty racks available, and at the end of service it gets really really bad. The dishwashers are grumbling about it. Clair brought the issue to my attention tonight and I've noticed it for a while now when I'm closing. She and I both seem to have enough time to stop and sort all that out, all while having the busiest section in the restaurant. If the closers have enough time, all other servers certainly have ample time to organize glassware as well. I think at this point the problem is pervasive enough for it to be addressed staff wide and included in training of all new team members.

I talked to Josh about the kara-age ticket times a bit. We both agreed that if there is an issue that may cause an item to take a little longer than usual, like the nabe going cold after a large number of fry tickets for example, the SA needs to be made aware so that they may relay that information to the server. Most times while serving, simply acknowledging a table is waiting for an item and checking with them makes all the difference in the customers' patience with us during extra busy times.

Any VIP's in? Newly married Sarah & Jenn with Sophia, Brandon and their cousin from Mexico City that I cannot remember her name.
-Cindy's Mindy.
-My friends Vi and Dylan
-The older black lady that sits at the sushi bar by herself. She is always so sweet.
- Some other familiar faces

Comps& Void Detail: FNF'd kara-age for Mindy,
FNF'd a Tokusen sunomono for Sarah and Jenn
Employee Day off for Sophia, Sarah,
Bday Parfait,
Bday Taiyaki
Sushi bar error yoshizo roll- customer found a hair,
DNL on hotate carpaccio- customer said it tasted fishy. tasted fine to me.
DNL on Kome Fries- again, they tasted fine

R&M needs:

86'd items/ need more: Fois Gras