Written By: Dusten
LY Lunch Sales: 2975
Projected Sales : 3260
TY Lunch Sales: 3239
+/- : 9% over LY and short of PS by $21
Lunch Covers: 163
Avg PPA: 19.87
LY Dinner Sales: 5540
Projected Sales : 5850
TY Dinner Sales: 5689
+/- : 3% over Ly but short of PS by $161
Dinner Covers: 200
Avg PPA: 28.45
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 5.29%
Weather: hot and sunny
Special events?: National Cheesecake Day
Who worked: Lunch: Lindsey, Krystin, John, Mandy CL, Zach SA, Brennan FR, Annie H
Dinner: Renee, Grace, Cindy, Ruthy Clair CL, Rachel/Annie H, John Cktl, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. Didn't seem as busy as we were. Mandy got tripped up a couple of times getting triple sat. Just needed a hand here and there, nothing dire. We went on a wait from about 1pm-2pm. We got another smaller pop at about 2:15. I cut John then. Let Lindsey go at 2:30. Ticket times were nothing out of the ordinary. Lindsey and I had a short talk about how nice it is to work in a restaurant that is seemingly immune to the summer lulls.
Dinner was also pretty steady. Off an on a wait most of the night. We'd clear a bunch of tables and have just as many people walk in again. Things let off around 9pm. I cut Annie, John and Renee then. Cut Grace at 9:15, Cindy at 9:30 and Ruthy at 9:45.
Specials: 3 mapo tofu, 2 aji sashimi, 16 nigiri sets
3 Staff members that stood out (why/how): Mandy expressed a bit of frustration with the host stand after her shift. Her concerns are borne out of getting triple sat and ultimately creating waves of multiple checks to run and multiple orders to fill while getting triple sat again. I told her that is something that the closer ought to be able to handle, but agreed it wasn't ideal.
There is a palpable detriment to the quality of service one can provide when bombarded with tables. It tends to happen because of the difficulty in seating the sushi bar with tables available. With each new host hire, I try to coach them into not making the sushi bar sound so much like a consolation, or less desirable section. Every time I hear, "Would the sushi bar be alright?" I cringe. Sometimes it isn't easy to sell the bar, but the newer hosts certainly aren't doing it any favors.
In any case, I failed to mention staggering orders with tables and sometimes disrupt the waves of folks being sat, but no one wants to have people lingering any longer than possible. This is the eternal struggle: balancing quality service with the quantity of sales.
-Zack did okay today. Just okay. He really does seem to genuinely struggle with the tray.
-Cindy is one of our least complaining, most positive employees we have. I can almost always rely on her to not have a problem with much of anything that arises. She handles stress more productively than most anyone that works here and flies under the radar entirely too often.
-David the dishwasher may be slow, but he shows up for work and generally has a good attitude.
-Everyone today really did their jobs to the best of their abilities. Certainly there is always room for improvement, but this was the smoothest Sunday I've seen in a while.
Any VIP's in? Lunch: Somm Rob
OJ
Rachel and her BF.
Dinner- The curly headed little girl and her folks.
Naoto.
Comps& Void Detail: Employee day off for Rachel. Bday taiyaki. Employee Day off for Naoto. That's IT!
R&M needs: Server station AC struggled to keep up during the heat of the afternoon. At 6pm the thermostat read 81 F.
The drain pipe under sink in the large bathroom came loose and leaked a considerable amount of water at the end of the day. Mopped it up and wiggled the pipe back into place, but it probably out to be glued?
86'd items/ need more: cold sake cups. Soft Serve was 86 just after lunch. Hand soap refill for bathrooms? Toshi request more sushi lunch plates and small black rectangle plates. We were continually running low this weekend and tonight as well. Partly because David is slow, but also when we are busy with a full-speed dishwasher on the clock.
Sunday, July 30, 2017
Saturday PM Recap 7/29/17
Written By: Chelsea
LY Dinner Sales: $7723
Projected Sales : $8120
TY Dinner Sales: $8858
+/- : 29% over LY and $390 over PS
Dinner Covers: 290
Avg PPA: $30.54
Weather: another hot one.
Special events?: national chicken wing day.
Who worked: Clair, Krystin, Ruthy, Renee, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Kelly and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line, filled up by 5:30, were on a 40m wait by 6pm that grew to just over an hour by 6:30. Stayed around 45m - 1hr for most of the night, had a walk in 8 top at 7pm, and it was finally winding down after 9:30. Went off the wait by 10:10, cut John, Kelly, and went 3 on. Went 2 on at 10:30 to close. Ticket times were overall good, minus a couple hiccups that didn't really cause any irritated customers and just needed the one customer comp (see recovery below). Roll times reached 25m around 6pm, and nigiri pieces were around 30m around 9pm.
Specials: Mabo Tofu - 4, Whole Aji - 3, Chef's Nigiri Set - 10
3 Staff members that stood out (why/how):
- Warren walked out around 6:00. No one is really sure what happened. He had run two racks of barware through the dishwasher at the same time, but then had to rerun them because everything in it was still dirty. We let him know not to do that and why (politely, I thought!) and he was okay with it, but then about 15 mins later he was just gone. He didn't say anything to anyone, and his phone went straight to voicemail. Kohei hopped right on the dishpit and went to town picking up the huge pile that Warren left behind, and dealt with us running low on pint glasses/barware/ramekins all night, he was a real trooper. I gave him an Easy Tiger gift card.
- No real other standouts today, everyone was all hands on deck all night. It was another non stop busy shift!
Any VIP's in? My friends Sam and Nicole, the girl Julie that brings in big groups of girls to the party room. A handful of familiar faces I couldn't put names to.
Comps& Void Detail: Recovery 2 gyoza to the 9pm party room, they got sat about 10-15m late for their party because the 7pm party ordered a lot of nigiri toward the end of their meal that ended up taking a while. But it was the large group of girls (Julie, Elizabeth recently had the positive experience with them, last Friday night I think), they were running late for their reso anyway and were super happy as they always are. Their bill ended up being over $600. I bought Kohei a beer and Angel a Coke with Kome Bucks for their hard work and extra help covering what Warren left behind, $20 in Kome Bucks from the outage, Birthday temp ice cream x3, FNF Crunchy Dynamite for Sam and Nicole, DNL Endo In NY, they just said they didn't like it.
R&M needs: A7 has two feet of the base of the table that are missing the circular piece that holds it steady. It requires at least 4 wobble wedges to keep it still, as it is the two legs that are across from each other. Any way we can order just that part or have it repaired?
86'd items/ need more: running low on pint glasses, ramekins.
LY Dinner Sales: $7723
Projected Sales : $8120
TY Dinner Sales: $8858
+/- : 29% over LY and $390 over PS
Dinner Covers: 290
Avg PPA: $30.54
Weather: another hot one.
Special events?: national chicken wing day.
Who worked: Clair, Krystin, Ruthy, Renee, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Kelly and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line, filled up by 5:30, were on a 40m wait by 6pm that grew to just over an hour by 6:30. Stayed around 45m - 1hr for most of the night, had a walk in 8 top at 7pm, and it was finally winding down after 9:30. Went off the wait by 10:10, cut John, Kelly, and went 3 on. Went 2 on at 10:30 to close. Ticket times were overall good, minus a couple hiccups that didn't really cause any irritated customers and just needed the one customer comp (see recovery below). Roll times reached 25m around 6pm, and nigiri pieces were around 30m around 9pm.
Specials: Mabo Tofu - 4, Whole Aji - 3, Chef's Nigiri Set - 10
3 Staff members that stood out (why/how):
- Warren walked out around 6:00. No one is really sure what happened. He had run two racks of barware through the dishwasher at the same time, but then had to rerun them because everything in it was still dirty. We let him know not to do that and why (politely, I thought!) and he was okay with it, but then about 15 mins later he was just gone. He didn't say anything to anyone, and his phone went straight to voicemail. Kohei hopped right on the dishpit and went to town picking up the huge pile that Warren left behind, and dealt with us running low on pint glasses/barware/ramekins all night, he was a real trooper. I gave him an Easy Tiger gift card.
- No real other standouts today, everyone was all hands on deck all night. It was another non stop busy shift!
Any VIP's in? My friends Sam and Nicole, the girl Julie that brings in big groups of girls to the party room. A handful of familiar faces I couldn't put names to.
Comps& Void Detail: Recovery 2 gyoza to the 9pm party room, they got sat about 10-15m late for their party because the 7pm party ordered a lot of nigiri toward the end of their meal that ended up taking a while. But it was the large group of girls (Julie, Elizabeth recently had the positive experience with them, last Friday night I think), they were running late for their reso anyway and were super happy as they always are. Their bill ended up being over $600. I bought Kohei a beer and Angel a Coke with Kome Bucks for their hard work and extra help covering what Warren left behind, $20 in Kome Bucks from the outage, Birthday temp ice cream x3, FNF Crunchy Dynamite for Sam and Nicole, DNL Endo In NY, they just said they didn't like it.
R&M needs: A7 has two feet of the base of the table that are missing the circular piece that holds it steady. It requires at least 4 wobble wedges to keep it still, as it is the two legs that are across from each other. Any way we can order just that part or have it repaired?
86'd items/ need more: running low on pint glasses, ramekins.
Saturday, July 29, 2017
Saturday AM 7.29.17
Written By: Elizabeth
LY Lunch Sales: $3327
Projected Sales : $3500
TY Lunch Sales: $3617
+/- : 9% over LY and $117 over PS
Lunch Covers: 191
Avg PPA: $18.94
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.4%
Weather: 100's again
Special events?: nada
Who worked: Camacho, Sophia, Mandy, Johnny CL. Rachel Host, Zayn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady and busy all day. Went on a wait around 12:30 and didn't come off the wait until about 2:30. Mandy kept double ringing things, but catching them in time. Johnny was very busy with a full sushi bar and party room. But overall, everyone was moving and helping each other out. Most of the time the prebussing was good as well. Didn't make cuts until 10 til close when I went down to just Johnny.
Mandy had the family at B7 that orders Avocado Maki in their kids plates instead of the cucumber. But they NEVER tell their server. So if one of the 4 servers they usually get is here, the server knows, OR if I catch them I can tell the server, but the guests NEVER tell their server and we're usually left scrambling. They're nice guests, but a little needy.
A woman sitting at S9 ordred O-toro sashimi and Johnny pointed at it (the price) on the menu and said "you want the 5 piecce sashimi" and she said yes. She paid and left, and left a note on Johnny's receipt saying "I ordered 1 pieces! I thought it cost $1.50 not $15 and I definitely didn't want 5! Please clarify with customers". Even though he did. So...we'll probably get a negative review or something of that nature from her. Her bill was $107 (after that she ordered a side hamachi sashimi, gyoza, a philly roll and a sunshine roll) and she didn't tip Johnny and never asked to speak with a manager. So I didn't find out about it until after she left.
A guy parked his white zip car in the side lot then knocked the water drainpipe on the corner of the building off while he was trying to back out, because a truck had packed obnoxiously near the electrical box. I had to go outside and help the both of them (the driver of the truck saw what was happening and went outside to move his truck so the car could get out). After all that was over, the truck parked even MORE obnoxiously in the side lot. I didn't say anything because there is no cure for dumb these days. No other incidents occurred.
Specials:
3 Staff members that stood out (why/how):
-Johnny was working the hustle and asked for things as he needed.
-Mandy had a lot of misrings but caught them all in time, so they were all voids instead
-Camacho forgot to ring in a sushi lunch at B1, very blatently forget as well. We got it hammered out, but then he got a drink order for this UT Professor couple and told Johnny but didn't relay whether or not he made the drinks. I ended up getting the drinks for them and comping it because they always spend a ton of money here anyway, but camacho's communication skills were lacking today
Any VIP's in?
Some regular families I see almost every saturday
Old John...
Comps& Void Detail:
FNF for 3 pieces zato-ichi for Zayns GF
FNF for 2 glasses of Sparkling Rose for the regulars
ANA discount
I bought Sophia's lunch
R&M needs:
The larger bathroom had a huge leak from the sink: the pipe that connects from the drain to the pipe came loose and there was water ever
86'd items/ need more:
LY Lunch Sales: $3327
Projected Sales : $3500
TY Lunch Sales: $3617
+/- : 9% over LY and $117 over PS
Lunch Covers: 191
Avg PPA: $18.94
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.4%
Weather: 100's again
Special events?: nada
Who worked: Camacho, Sophia, Mandy, Johnny CL. Rachel Host, Zayn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady and busy all day. Went on a wait around 12:30 and didn't come off the wait until about 2:30. Mandy kept double ringing things, but catching them in time. Johnny was very busy with a full sushi bar and party room. But overall, everyone was moving and helping each other out. Most of the time the prebussing was good as well. Didn't make cuts until 10 til close when I went down to just Johnny.
Mandy had the family at B7 that orders Avocado Maki in their kids plates instead of the cucumber. But they NEVER tell their server. So if one of the 4 servers they usually get is here, the server knows, OR if I catch them I can tell the server, but the guests NEVER tell their server and we're usually left scrambling. They're nice guests, but a little needy.
A woman sitting at S9 ordred O-toro sashimi and Johnny pointed at it (the price) on the menu and said "you want the 5 piecce sashimi" and she said yes. She paid and left, and left a note on Johnny's receipt saying "I ordered 1 pieces! I thought it cost $1.50 not $15 and I definitely didn't want 5! Please clarify with customers". Even though he did. So...we'll probably get a negative review or something of that nature from her. Her bill was $107 (after that she ordered a side hamachi sashimi, gyoza, a philly roll and a sunshine roll) and she didn't tip Johnny and never asked to speak with a manager. So I didn't find out about it until after she left.
A guy parked his white zip car in the side lot then knocked the water drainpipe on the corner of the building off while he was trying to back out, because a truck had packed obnoxiously near the electrical box. I had to go outside and help the both of them (the driver of the truck saw what was happening and went outside to move his truck so the car could get out). After all that was over, the truck parked even MORE obnoxiously in the side lot. I didn't say anything because there is no cure for dumb these days. No other incidents occurred.
Specials:
3 Staff members that stood out (why/how):
-Johnny was working the hustle and asked for things as he needed.
-Mandy had a lot of misrings but caught them all in time, so they were all voids instead
-Camacho forgot to ring in a sushi lunch at B1, very blatently forget as well. We got it hammered out, but then he got a drink order for this UT Professor couple and told Johnny but didn't relay whether or not he made the drinks. I ended up getting the drinks for them and comping it because they always spend a ton of money here anyway, but camacho's communication skills were lacking today
Any VIP's in?
Some regular families I see almost every saturday
Old John...
Comps& Void Detail:
FNF for 3 pieces zato-ichi for Zayns GF
FNF for 2 glasses of Sparkling Rose for the regulars
ANA discount
I bought Sophia's lunch
R&M needs:
The larger bathroom had a huge leak from the sink: the pipe that connects from the drain to the pipe came loose and there was water ever
86'd items/ need more:
Friday PM Recap 7/28/17
Written By: Leary
LY Dinner Sales: 6983
Projected Sales : 7700 (1212)
TY Dinner Sales: 8912
+/- : 1929, +28%
Dinner Covers: 277
Avg PPA: 32.17
Weather: Hot summer night
Special events?:
Who worked:
Renee, Ruthy, Johnny, Krystin, Dusten Cl, Beorn SA, Brennan FR, Annie & Kelly H, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It took awhile to fill up, but eventually hit a wait around 640. Hit 45-1hr by 730 and held there most of the night. Had a 10-top walk in a little before 10 pm we split them up and got them sat pretty quickly, but it kept us on a wait until after 1030. Stayed full until close. Cut Alyssa and Annie at 1015. Ticket times were good except for one lost ticket of nigiri at the sushi bar, but the remake came out quickly and they guests had other items while they were waiting.
Had a lady at B1 act really weird about her Yoshizo Roll. She seemed baffled about how to eat it. She asked for a knife, and picked at it. She ended up not eating. Dusten offered something else, but she refused so we took it off her tab. She asked for a manager once everyone paid out, and she told me she felt like Dusten was condescending. She also said she waited tables and knew what good service was. I apologized for her experience and promised her I'd follow up with Dusten at the end of the shift. It sounds like Dusten explained the options on how to eat it, offered something else, and then comped it. I'm not sure what she wanted, but they were a strange group that just seemed over their heads a bit.
Had a really weird experience with B7. A glass of sake slid off the table from condensation. Renee got some towels to clean the mess, and they lady told Renee that they sushi bar threw something at them. I overhead it when I was bussing tables. They looked at B8 and asked if they saw it, and B8 confirmed that the glass simply slid off. Why on Earth would that be the first thing she would think?! I went and checked on them, and they said everything was good.
Had several tables go over the quote time tonight. Only a couple of them went over 10 minutes. Bought some apps for those tables and everyone was happy once they were sat with a little food in front of them. Definitely seemed like it was hard for Annie and Kelly to get their rhythm during the
8 pm pop, but they eventually found it. Followed up with Annie at the end of the shift about how to maybe improve quote times in the future.
Specials:
Whole Aji-3
Nigiri Set-11
Mabo Tofu-7
3 Staff members that stood out (why/how):
-Kelly did really well for her first Friday out of training.
-Still finding lots of details that need to be corrected with Beorn, but he's always a hard worker.
-Annie still needs to get the hang of quote times on weekend nights
-Ruthy was very helpful outside of her section.
-Krystin & Ruthy's pre-bussing was fantastic tonight.
Any VIP's in?
Jason & Susan
Julian & Nona
Comps& Void Detail:
-2 Bday Comps
-Several Recovery Apps for long waits
-Guest Changed Mind for a Yakiniku but the really wanted the yakitoiri and the yoshizo roll mentioned above
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6983
Projected Sales : 7700 (1212)
TY Dinner Sales: 8912
+/- : 1929, +28%
Dinner Covers: 277
Avg PPA: 32.17
Weather: Hot summer night
Special events?:
Who worked:
Renee, Ruthy, Johnny, Krystin, Dusten Cl, Beorn SA, Brennan FR, Annie & Kelly H, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
It took awhile to fill up, but eventually hit a wait around 640. Hit 45-1hr by 730 and held there most of the night. Had a 10-top walk in a little before 10 pm we split them up and got them sat pretty quickly, but it kept us on a wait until after 1030. Stayed full until close. Cut Alyssa and Annie at 1015. Ticket times were good except for one lost ticket of nigiri at the sushi bar, but the remake came out quickly and they guests had other items while they were waiting.
Had a lady at B1 act really weird about her Yoshizo Roll. She seemed baffled about how to eat it. She asked for a knife, and picked at it. She ended up not eating. Dusten offered something else, but she refused so we took it off her tab. She asked for a manager once everyone paid out, and she told me she felt like Dusten was condescending. She also said she waited tables and knew what good service was. I apologized for her experience and promised her I'd follow up with Dusten at the end of the shift. It sounds like Dusten explained the options on how to eat it, offered something else, and then comped it. I'm not sure what she wanted, but they were a strange group that just seemed over their heads a bit.
Had a really weird experience with B7. A glass of sake slid off the table from condensation. Renee got some towels to clean the mess, and they lady told Renee that they sushi bar threw something at them. I overhead it when I was bussing tables. They looked at B8 and asked if they saw it, and B8 confirmed that the glass simply slid off. Why on Earth would that be the first thing she would think?! I went and checked on them, and they said everything was good.
Had several tables go over the quote time tonight. Only a couple of them went over 10 minutes. Bought some apps for those tables and everyone was happy once they were sat with a little food in front of them. Definitely seemed like it was hard for Annie and Kelly to get their rhythm during the
8 pm pop, but they eventually found it. Followed up with Annie at the end of the shift about how to maybe improve quote times in the future.
Specials:
Whole Aji-3
Nigiri Set-11
Mabo Tofu-7
3 Staff members that stood out (why/how):
-Kelly did really well for her first Friday out of training.
-Still finding lots of details that need to be corrected with Beorn, but he's always a hard worker.
-Annie still needs to get the hang of quote times on weekend nights
-Ruthy was very helpful outside of her section.
-Krystin & Ruthy's pre-bussing was fantastic tonight.
Any VIP's in?
Jason & Susan
Julian & Nona
Comps& Void Detail:
-2 Bday Comps
-Several Recovery Apps for long waits
-Guest Changed Mind for a Yakiniku but the really wanted the yakitoiri and the yoshizo roll mentioned above
R&M needs:
86'd items/ need more:
Friday, July 28, 2017
Friday AM 7/28/17
Written By: Elizabeth
LY Lunch Sales: $2456
Projected Sales : $2712
TY Lunch Sales: $2576
+/- : +1% LY and -$136 PS
Lunch Covers: 131
Avg PPA: $19.66
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.14%
Weather: another 3 digit day
Special events?: weekend start
Who worked: Derek, Sophia, Kelly, Clair CL. Brennan FR, Beorn SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Pretty full by 11:45. Went on a wait at noon, came off the wait around 1:15. Had some tables go over their quote time due to some longer sitting tables, but I only had to buy one table an edamame for recovery since they waited almost 30 minutes total, when quoted 15. The shift overall was very smooth. Made cuts at 1:40 and went 2 on. The afternoon was busy but mellow overall.
Specials: Mobu Tofu: 2
3 Staff members that stood out (why/how):
-Ran a contest on the tofu spec but Kelly sold one and Derek sold one and that was it.
Bought them both a drink after work.
-everyone did well today, no real standouts.
Any VIP's in?
Old John
Cole
Johnny's Ex-wife Shannon
Comps& Void Detail:
voided Coke from Derek misring
recovery edamame
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2456
Projected Sales : $2712
TY Lunch Sales: $2576
+/- : +1% LY and -$136 PS
Lunch Covers: 131
Avg PPA: $19.66
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.14%
Weather: another 3 digit day
Special events?: weekend start
Who worked: Derek, Sophia, Kelly, Clair CL. Brennan FR, Beorn SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Pretty full by 11:45. Went on a wait at noon, came off the wait around 1:15. Had some tables go over their quote time due to some longer sitting tables, but I only had to buy one table an edamame for recovery since they waited almost 30 minutes total, when quoted 15. The shift overall was very smooth. Made cuts at 1:40 and went 2 on. The afternoon was busy but mellow overall.
Specials: Mobu Tofu: 2
3 Staff members that stood out (why/how):
-Ran a contest on the tofu spec but Kelly sold one and Derek sold one and that was it.
Bought them both a drink after work.
-everyone did well today, no real standouts.
Any VIP's in?
Old John
Cole
Johnny's Ex-wife Shannon
Comps& Void Detail:
voided Coke from Derek misring
recovery edamame
R&M needs:
86'd items/ need more:
Thursday, July 27, 2017
Thursday PM Recap 7/27/17
Written By: Chelsea
LY Dinner Sales: $5220
Projected Sales : $5843
TY Dinner Sales: $6116
+/- : 17% over LY and $273 over PS
Dinner Covers: 224 (exact same as last night?!)
Avg PPA: $27.30
Weather: another warm one.
Special events?: none
Who worked: Sophia, Kelly, Cindy, Ruthy, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.
Flow of Business, Cuts and Ticket Times: Interesting day. An earlier pop than usual, similar to last night, it sounds like. A few walk in large parties early on, a 7 top that went in the party room, a 6 top that went in the dining room, and a 8 top that kept changing from a 8 top to a 5 top to a 6 top, all while on the wait. Wait hung around 45m most of the night. We went off the wait at 9:15, went 3 on and cut Alyssa and Kelly then as well, but then there was another small handful of tables coming in. Went 2 on at 9:30 to close. Ticket times were actually overall good despite it being a hectic and rushed day.
The 8pm reso called and said they were only going to be 5. When Kelly explained the that they would be sat in the dining room/charged the cancellation fee, they decided to cancel for the evening, so we cancelled it on Resy. By this point, the 8/5/6 top was a solid 6, so we put them in the party room.
At one point in the early evening, a kid wasn't feeling good and rushed outside and threw up not far from the front door. Kelly said no one on the patio hardly even noticed, and she and Beorn went out and hosed it down really quickly.
Specials: Mabo Tofu - 3, Whole Aji - 1
3 Staff members that stood out (why/how):
- Annie tried to be helpful by taking drink orders for Alyssa at the host stand, and then bringing them back to her while she was in the server station making other orders. I helped Alyssa make several of these orders while she rang them in, but after 3-4 of these occurrences, I had Annie stop taking orders at the host stand, and let Alyssa get a chance to come out and take the orders herself so she could catch up and also know where to take the drinks instead of having to ask Annie every time she came out. Alyssa got a little frazzled during this time, but as soon as the faceless one-off orders stopped coming back, she was able to catch her stride and get back on track. I let Annie know that it is okay to take an order or two of any overly persistent guests, and hold it at the host stand until the cocktail server comes back out, but that it's nearly impossible for the cocktail server to catch up when random cards with orders and cards are shoved in her face while she's trying to make other orders. I know both are working tomorrow night, so let's keep an eye on them. Annie also came over and let me know that she "somehow" saw that her dad had called her phone 4 times, and asked to call him back cause there was a family emergency. I came over to the host stand and she had her phone in the lower basket, facing up. I asked if she let Leary know about the family emergency and if he ok'd her having her phone there, and she said no, but also seemed unaware that she's not allowed to have her phone there at the stand. I took her for her word and let her call her dad but asked her to put the phone in her purse for the rest of the shift, and for all future shifts, and that she would be written up if it was seen in the host stand again. Please keep an eye out for this as well.
- Beorn needed some detail points today as well. He was moving too fast with a tray full of dishes, and rushed back in to the server station, even though the hosts were walking folks to their table, and he cut the guests off. Made sure to ask him to slow down and allow guests to always go first, whether it's going to and from a table, the front door, or the bathroom. Toward the end of the shift, around 9:35, I was walking to A1 and A2 to pick up a couple dishes, as they were both recently up. I heard him behind me say "I see it, I see it" to get to the tables after me since I was picking up the dishes. However, I took those glasses back and did a couple other things, and then Annie was seating B3 which was empty but otherwise the Bs were full, and Ruthy hadn't gotten any additional tables in her section since cuts. I looked over, and A1 and A2 were still not reset, almost 5-10 minutes later. I asked Beorn why he didn't reset them, and he said he didn't see them. It was very weird.
- Eli was hanging out at the host stand for a little while on the way back from the bathroom, and I walked by once and let it go, but when I came back a few minutes later, he was still there. I stopped to ask what was up, and he was just like "Ugh, I'm so tired. I haven't slept in like two days." then went back to the kitchen. Saw him strolling around on the sidewalk just past the patio later in the night, but was too busy to chase him down to get him to get back on task.
Any VIP's in? James and Ingrid, Owners of the Grand, True and a friend, Sophia's boss from Stubb's.
Comps& Void Detail: Birthday Fried Ice Cream, Kome Bucks from the owners of the Grand, FNF pieces to Sophia's boss, Spill Rose GL
R&M needs: nothing really, just that there was a cockroach that hobbled its sad way in to the dining room after close when the restaurant was empty. Not sure where it came from, but it looked like it had recently eaten some poison and was on its way out. Hope it was the last of them.
86'd items/ need more: kaki, toro, king salmon, usu
LY Dinner Sales: $5220
Projected Sales : $5843
TY Dinner Sales: $6116
+/- : 17% over LY and $273 over PS
Dinner Covers: 224 (exact same as last night?!)
Avg PPA: $27.30
Weather: another warm one.
Special events?: none
Who worked: Sophia, Kelly, Cindy, Ruthy, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.
Flow of Business, Cuts and Ticket Times: Interesting day. An earlier pop than usual, similar to last night, it sounds like. A few walk in large parties early on, a 7 top that went in the party room, a 6 top that went in the dining room, and a 8 top that kept changing from a 8 top to a 5 top to a 6 top, all while on the wait. Wait hung around 45m most of the night. We went off the wait at 9:15, went 3 on and cut Alyssa and Kelly then as well, but then there was another small handful of tables coming in. Went 2 on at 9:30 to close. Ticket times were actually overall good despite it being a hectic and rushed day.
The 8pm reso called and said they were only going to be 5. When Kelly explained the that they would be sat in the dining room/charged the cancellation fee, they decided to cancel for the evening, so we cancelled it on Resy. By this point, the 8/5/6 top was a solid 6, so we put them in the party room.
At one point in the early evening, a kid wasn't feeling good and rushed outside and threw up not far from the front door. Kelly said no one on the patio hardly even noticed, and she and Beorn went out and hosed it down really quickly.
Specials: Mabo Tofu - 3, Whole Aji - 1
3 Staff members that stood out (why/how):
- Annie tried to be helpful by taking drink orders for Alyssa at the host stand, and then bringing them back to her while she was in the server station making other orders. I helped Alyssa make several of these orders while she rang them in, but after 3-4 of these occurrences, I had Annie stop taking orders at the host stand, and let Alyssa get a chance to come out and take the orders herself so she could catch up and also know where to take the drinks instead of having to ask Annie every time she came out. Alyssa got a little frazzled during this time, but as soon as the faceless one-off orders stopped coming back, she was able to catch her stride and get back on track. I let Annie know that it is okay to take an order or two of any overly persistent guests, and hold it at the host stand until the cocktail server comes back out, but that it's nearly impossible for the cocktail server to catch up when random cards with orders and cards are shoved in her face while she's trying to make other orders. I know both are working tomorrow night, so let's keep an eye on them. Annie also came over and let me know that she "somehow" saw that her dad had called her phone 4 times, and asked to call him back cause there was a family emergency. I came over to the host stand and she had her phone in the lower basket, facing up. I asked if she let Leary know about the family emergency and if he ok'd her having her phone there, and she said no, but also seemed unaware that she's not allowed to have her phone there at the stand. I took her for her word and let her call her dad but asked her to put the phone in her purse for the rest of the shift, and for all future shifts, and that she would be written up if it was seen in the host stand again. Please keep an eye out for this as well.
- Beorn needed some detail points today as well. He was moving too fast with a tray full of dishes, and rushed back in to the server station, even though the hosts were walking folks to their table, and he cut the guests off. Made sure to ask him to slow down and allow guests to always go first, whether it's going to and from a table, the front door, or the bathroom. Toward the end of the shift, around 9:35, I was walking to A1 and A2 to pick up a couple dishes, as they were both recently up. I heard him behind me say "I see it, I see it" to get to the tables after me since I was picking up the dishes. However, I took those glasses back and did a couple other things, and then Annie was seating B3 which was empty but otherwise the Bs were full, and Ruthy hadn't gotten any additional tables in her section since cuts. I looked over, and A1 and A2 were still not reset, almost 5-10 minutes later. I asked Beorn why he didn't reset them, and he said he didn't see them. It was very weird.
- Eli was hanging out at the host stand for a little while on the way back from the bathroom, and I walked by once and let it go, but when I came back a few minutes later, he was still there. I stopped to ask what was up, and he was just like "Ugh, I'm so tired. I haven't slept in like two days." then went back to the kitchen. Saw him strolling around on the sidewalk just past the patio later in the night, but was too busy to chase him down to get him to get back on task.
Any VIP's in? James and Ingrid, Owners of the Grand, True and a friend, Sophia's boss from Stubb's.
Comps& Void Detail: Birthday Fried Ice Cream, Kome Bucks from the owners of the Grand, FNF pieces to Sophia's boss, Spill Rose GL
R&M needs: nothing really, just that there was a cockroach that hobbled its sad way in to the dining room after close when the restaurant was empty. Not sure where it came from, but it looked like it had recently eaten some poison and was on its way out. Hope it was the last of them.
86'd items/ need more: kaki, toro, king salmon, usu
Thursday AM Recap 7/27/17
Written By: Leary
LY Lunch Sales: 1626
Projected Sales : 1944 (-72)
TY Lunch Sales: 1872
+/- : +246, +15%
Lunch Covers: 114
Avg PPA: 16.42
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1%
Weather: It feels a little hotter every day
Special events?:
Who worked:
Sophia, Derek, John, Johnny Cl, Alyssa H, Beorn SA, Zayn FR
Flow of Business, Cuts and Ticket Times:
It was decent lunch. We had a pretty fast and furious hour with a slow start and end. Everything went pretty smoothly for the most part. Zayn was getting a little tripped up. I was planning giving him more support today, but the napkins came right when the pop was hitting, and I had to go through the whole song and dance with a new delivery driver. There were a couple missteps by him, but didn't result in any comps. Everything slowed down by 1. Went 2 on at 130 and had another small pop of
6-7 tables walking in all at once, but that was it. Ticket times were good.
Just 1 customer comp because she didn't like the yoshizo roll, but really loved everything else. Ticket times were good.
Specials:
Mabo Tofu - 2
3 Staff members that stood out (why/how):
-Zayn was struggling a bit in the beginning of the pop, and made a couple of mistakes. I posted up in the kitchen to help him finish out the pop and get him back on track. I made sure to follow up with him and go over areas of improvement at the end of the shift.
-Talked to Derek about incorporating a tray more in moments of high volume. I think that would help save a lot of steps, and help avoid him getting behind.
-Johnny was refreshed and on point today.
Any VIP's in?
Rob
Barth
Mike Farmer
The Yellow Jacket family
Comps& Void Detail:
-DNL for a Yoshizo. The lady tried a bit and said she didn't like the eel & cream cheese combo. Fair enough.
-Kome Bucks for Derek's lunch for winning the specials contest.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1626
Projected Sales : 1944 (-72)
TY Lunch Sales: 1872
+/- : +246, +15%
Lunch Covers: 114
Avg PPA: 16.42
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1%
Weather: It feels a little hotter every day
Special events?:
Who worked:
Sophia, Derek, John, Johnny Cl, Alyssa H, Beorn SA, Zayn FR
Flow of Business, Cuts and Ticket Times:
It was decent lunch. We had a pretty fast and furious hour with a slow start and end. Everything went pretty smoothly for the most part. Zayn was getting a little tripped up. I was planning giving him more support today, but the napkins came right when the pop was hitting, and I had to go through the whole song and dance with a new delivery driver. There were a couple missteps by him, but didn't result in any comps. Everything slowed down by 1. Went 2 on at 130 and had another small pop of
6-7 tables walking in all at once, but that was it. Ticket times were good.
Just 1 customer comp because she didn't like the yoshizo roll, but really loved everything else. Ticket times were good.
Specials:
Mabo Tofu - 2
3 Staff members that stood out (why/how):
-Zayn was struggling a bit in the beginning of the pop, and made a couple of mistakes. I posted up in the kitchen to help him finish out the pop and get him back on track. I made sure to follow up with him and go over areas of improvement at the end of the shift.
-Talked to Derek about incorporating a tray more in moments of high volume. I think that would help save a lot of steps, and help avoid him getting behind.
-Johnny was refreshed and on point today.
Any VIP's in?
Rob
Barth
Mike Farmer
The Yellow Jacket family
Comps& Void Detail:
-DNL for a Yoshizo. The lady tried a bit and said she didn't like the eel & cream cheese combo. Fair enough.
-Kome Bucks for Derek's lunch for winning the specials contest.
R&M needs:
86'd items/ need more:
Wednesday, July 26, 2017
Wednesday PM 7/26/17
Written By: Dusten
LY Dinner Sales: 4376
Projected Sales : 4736
TY Dinner Sales: 6348
+/- : 45% over LY and over PS by $1711
Dinner Covers: 224
Avg PPA: 28.34
Weather: hot and sunny
Special events?:
Who worked: Mandy, Cindy, Kelly, Krystin, Sophia CL, ALyssa/Rachel H, Beorn FR and Brennan SA
Flow of Business, Cuts and Ticket Times: Busy night. Filled up quickly and went on at wait as happy hour ended.on wait still after 9pm. Had another incomplete 6-top walking in at 9:47pm. Kelly had some tables ordering large amounts of nigiri at our height of business, but ticket times remained okay. Kitchen did their best to keep up with the hands they had. Had an edamame take about 20 minutes to go out. The table wasn't fazed at all. When things died out I cut Mandy and Krystin. At 9:45 I let Sophia take the rest.
Specials: 7 Mapo Tofu, 0 aji sashimi.
3 Staff members that stood out (why/how): Rachel has moments where she may not be utlizing the best judgement, or simply not thinking at all. We tried to get Chelsea and Kate sat at S1-2 so Kate could visit with folks when they had a moment. Not 5 minutes after I mentioned this to Rachel, she sat some random people in that spot. She just does little things like that and only sometimes catches herself after the fact. I found the host stand lighter on the patio. I guess she let someone borrow it? When we were doing cuts, she wasn't letting closing servers know that they had new tables. I know that isn't 100% her responsibility, but a little communication goes a long way on a busy night. Maybe she gets overwhelmed?
-Warren has a great attitude in general. I caught him reading through one of our John Gaunter sake books before his shift.
-Alyssa did well cocktailing and filling in gaps with Rachel. She also made a ton of kid's chopsticks at lunch.
-Kelly broke the $2k mark in her sales for the first time ever and won Bingo tonight. She took home a bullfight gift card.
Any VIP's in? Zack and his Dad and brother.
Chelsea's friend Alex I think is her name. Tall blond girl that comes in frequently and usually solo.
Chelsea came in with Kate Loar for Kate's bday.
Kelly's first PR table were interesting. They spent over $500 but I also noticed one of them had written their name on our table. I noticed as I was delivering nigiri and prebussing. I grabbed the marker off of the table. Kelly happened to be there as well so I used the marker to point to the writing and said, "That wasn't there when they sat down," so that they heard me. I was pretty furious about it, so I stopped running food in there because I could feel myself really wanting to stop everrything in there and interrogate the gentleman sitting directly in front of the scrawling. He at some point went to the restroom and Kelly took a rag and scrubbed the markings off the table while they were eating. B basically they were a bunch of white collar folks who had little to no respect for the restaurant, but all the money they needed to have a good time. Kelly enjoyed the automatic gratuity on that one. The party took a little time to get out for the next group, so I sent the second party some edamame.
Comps& Void Detail: Guest Changed Mind for tuna poke. 2 bday desserts, fried ice cream and a parfait.
Employee day off for Chelsea, and also for Zack
Kome bucks for edamame to second party tonight.
Spill for one redbud and one liberty lunch. Both were dented and stashed in the bottom of the cooler for days.
R&M needs:
86'd items/ need more: We could really use some bar mats in the near future. Our current ones don't seem to have much life left in them.
LY Dinner Sales: 4376
Projected Sales : 4736
TY Dinner Sales: 6348
+/- : 45% over LY and over PS by $1711
Dinner Covers: 224
Avg PPA: 28.34
Weather: hot and sunny
Special events?:
Who worked: Mandy, Cindy, Kelly, Krystin, Sophia CL, ALyssa/Rachel H, Beorn FR and Brennan SA
Flow of Business, Cuts and Ticket Times: Busy night. Filled up quickly and went on at wait as happy hour ended.on wait still after 9pm. Had another incomplete 6-top walking in at 9:47pm. Kelly had some tables ordering large amounts of nigiri at our height of business, but ticket times remained okay. Kitchen did their best to keep up with the hands they had. Had an edamame take about 20 minutes to go out. The table wasn't fazed at all. When things died out I cut Mandy and Krystin. At 9:45 I let Sophia take the rest.
Specials: 7 Mapo Tofu, 0 aji sashimi.
3 Staff members that stood out (why/how): Rachel has moments where she may not be utlizing the best judgement, or simply not thinking at all. We tried to get Chelsea and Kate sat at S1-2 so Kate could visit with folks when they had a moment. Not 5 minutes after I mentioned this to Rachel, she sat some random people in that spot. She just does little things like that and only sometimes catches herself after the fact. I found the host stand lighter on the patio. I guess she let someone borrow it? When we were doing cuts, she wasn't letting closing servers know that they had new tables. I know that isn't 100% her responsibility, but a little communication goes a long way on a busy night. Maybe she gets overwhelmed?
-Warren has a great attitude in general. I caught him reading through one of our John Gaunter sake books before his shift.
-Alyssa did well cocktailing and filling in gaps with Rachel. She also made a ton of kid's chopsticks at lunch.
-Kelly broke the $2k mark in her sales for the first time ever and won Bingo tonight. She took home a bullfight gift card.
Any VIP's in? Zack and his Dad and brother.
Chelsea's friend Alex I think is her name. Tall blond girl that comes in frequently and usually solo.
Chelsea came in with Kate Loar for Kate's bday.
Kelly's first PR table were interesting. They spent over $500 but I also noticed one of them had written their name on our table. I noticed as I was delivering nigiri and prebussing. I grabbed the marker off of the table. Kelly happened to be there as well so I used the marker to point to the writing and said, "That wasn't there when they sat down," so that they heard me. I was pretty furious about it, so I stopped running food in there because I could feel myself really wanting to stop everrything in there and interrogate the gentleman sitting directly in front of the scrawling. He at some point went to the restroom and Kelly took a rag and scrubbed the markings off the table while they were eating. B basically they were a bunch of white collar folks who had little to no respect for the restaurant, but all the money they needed to have a good time. Kelly enjoyed the automatic gratuity on that one. The party took a little time to get out for the next group, so I sent the second party some edamame.
Comps& Void Detail: Guest Changed Mind for tuna poke. 2 bday desserts, fried ice cream and a parfait.
Employee day off for Chelsea, and also for Zack
Kome bucks for edamame to second party tonight.
Spill for one redbud and one liberty lunch. Both were dented and stashed in the bottom of the cooler for days.
R&M needs:
86'd items/ need more: We could really use some bar mats in the near future. Our current ones don't seem to have much life left in them.
Wednesday AM Recap 7/26/17
Written By: Leary
LY Lunch Sales: 2079
Projected Sales : 2183 (-254)
TY Lunch Sales: 1929
+/- : -150-7%
Lunch Covers: 123
Avg PPA: 15.68
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 3.31%
Weather: Hot and Sunny
Special events?:
Who worked:
Mandy, Krystin, Derek, Jason Cl, Hiroe FR, Beorn SA, Alyssa H
Flow of Business, Cuts and Ticket Times:
Another decent lunch today. A little bit of a slower start, but we did fill up around noon, and had several tables waiting. Stayed steady until 1. We were pretty empty by 130 so I went 2 on since we've been pretty dead the last 30 minutes. Of course we almost filled up again. I was a little worried with Jason and Derek closing it down, but they handled it really well with a little support from me and the cut servers. The last 30 minutes flew by.
Specials:
3 Staff members that stood out (why/how):
-Kudos to the sushi bar and kitchen staff for knocking out a huge last minute catering order today. Everyone did really well, and they order completed right on time.
-Ben randomly quit today with very little explanation. I asked if we could talk about, but he said he needed to go, and would email me about it.
Any VIP's in?
Comps& Void Detail:
1 Bday comp
Sushi Bar Error for a lost ticket for 1 yamakake piece
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2079
Projected Sales : 2183 (-254)
TY Lunch Sales: 1929
+/- : -150-7%
Lunch Covers: 123
Avg PPA: 15.68
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 3.31%
Weather: Hot and Sunny
Special events?:
Who worked:
Mandy, Krystin, Derek, Jason Cl, Hiroe FR, Beorn SA, Alyssa H
Flow of Business, Cuts and Ticket Times:
Another decent lunch today. A little bit of a slower start, but we did fill up around noon, and had several tables waiting. Stayed steady until 1. We were pretty empty by 130 so I went 2 on since we've been pretty dead the last 30 minutes. Of course we almost filled up again. I was a little worried with Jason and Derek closing it down, but they handled it really well with a little support from me and the cut servers. The last 30 minutes flew by.
Specials:
3 Staff members that stood out (why/how):
-Kudos to the sushi bar and kitchen staff for knocking out a huge last minute catering order today. Everyone did really well, and they order completed right on time.
-Ben randomly quit today with very little explanation. I asked if we could talk about, but he said he needed to go, and would email me about it.
Any VIP's in?
Comps& Void Detail:
1 Bday comp
Sushi Bar Error for a lost ticket for 1 yamakake piece
R&M needs:
86'd items/ need more:
Tuesday, July 25, 2017
Tuesday PM Recap 7/25/17
Written By: Naoto
LY Dinner Sales: $4499
Projected Sales : $4,745 (-$208)
TY Dinner Sales: $4537
+/- : +$38, +1%
Dinner Covers: 181
Avg PPA: 25.07
Weather:
98/77 hot
Special events?:
Unconventional Resource Technology Conference
Who worked:
Krystin, Jon, Ruthy, Cindy, Clair Cl, Hiroe FR, Alyssa, Annie Host
Flow of Business, Cuts and Ticket Times:
Evening shift started off slow at first but picked right around 5:30. By the time we hit 6:30, we were on a 20 min+ wait. Stayed busy pretty much all night. We came off the wait right around 9:00. Aside from the party room reservation, we had three 6+ walk ins. Also we saw multiple groups of Japanese visitors come in through out the night. Assuming they were part of the convention center conference. (saw similar business at Daruma.) Ticket times were pretty consistent, averaging at 10-15 min for longer tickets, and 5-10 min at sushi bar. Made 1st cut at 9:00 and went 4 on with 1 host. Made 2nd and 3rd cut at 9:30.
Customer found a single strand of hair in one of their rolls. They were really nice about it, when Leary and I went to the table to talk to them. Offered to remake the roll but they were pretty full at the time, so we took care of few items off the check.
One of the customer was being a little "hard" on both Annie and Clair at S9. She came in and sat herself at a still being bussed S9 (shoving the tray that was on the counter over to the side) to join her friends sitting at s7-8. Annie walked up to find out if she was part of the other guests, and offered to bring her a menu, and apparently the guest was annoyed by being questioned.
Specials:
Nigiri Special
Mabo Tofu
3 Staff members that stood out (why/how):
Ruthy - despite being busy herself, she was out and about helping everyone out.
Eli - extremely fast at his work, and has a great attitude.
Alyssa - helped train Andrew at the host stand, taking care of cocktailing, kept the keen eye at the host stand while maintaining great attitude!!
Any VIP's in?
Jon
Older white lady who speaks Japanese and sits at the sushi bar. (Kazu sent out a nigiri.)
Vince and Family
Comps& Void Detail:
$10 Kome Buck
Vegetable & Koko Roll - did not notice marked sushi menu and did not listen when read back
Asahi - did not like
Negi Hama, Salmon Maki, Gyoza - Hair in roll, took care of other items for compensation
Emp Day off - Vincent
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4499
Projected Sales : $4,745 (-$208)
TY Dinner Sales: $4537
+/- : +$38, +1%
Dinner Covers: 181
Avg PPA: 25.07
Weather:
98/77 hot
Special events?:
Unconventional Resource Technology Conference
Who worked:
Krystin, Jon, Ruthy, Cindy, Clair Cl, Hiroe FR, Alyssa, Annie Host
Flow of Business, Cuts and Ticket Times:
Evening shift started off slow at first but picked right around 5:30. By the time we hit 6:30, we were on a 20 min+ wait. Stayed busy pretty much all night. We came off the wait right around 9:00. Aside from the party room reservation, we had three 6+ walk ins. Also we saw multiple groups of Japanese visitors come in through out the night. Assuming they were part of the convention center conference. (saw similar business at Daruma.) Ticket times were pretty consistent, averaging at 10-15 min for longer tickets, and 5-10 min at sushi bar. Made 1st cut at 9:00 and went 4 on with 1 host. Made 2nd and 3rd cut at 9:30.
Customer found a single strand of hair in one of their rolls. They were really nice about it, when Leary and I went to the table to talk to them. Offered to remake the roll but they were pretty full at the time, so we took care of few items off the check.
One of the customer was being a little "hard" on both Annie and Clair at S9. She came in and sat herself at a still being bussed S9 (shoving the tray that was on the counter over to the side) to join her friends sitting at s7-8. Annie walked up to find out if she was part of the other guests, and offered to bring her a menu, and apparently the guest was annoyed by being questioned.
Specials:
Nigiri Special
Mabo Tofu
3 Staff members that stood out (why/how):
Ruthy - despite being busy herself, she was out and about helping everyone out.
Eli - extremely fast at his work, and has a great attitude.
Alyssa - helped train Andrew at the host stand, taking care of cocktailing, kept the keen eye at the host stand while maintaining great attitude!!
Any VIP's in?
Jon
Older white lady who speaks Japanese and sits at the sushi bar. (Kazu sent out a nigiri.)
Vince and Family
Comps& Void Detail:
$10 Kome Buck
Vegetable & Koko Roll - did not notice marked sushi menu and did not listen when read back
Asahi - did not like
Negi Hama, Salmon Maki, Gyoza - Hair in roll, took care of other items for compensation
Emp Day off - Vincent
R&M needs:
86'd items/ need more:
Tuesday AM Recap 7/24/17
Written by: Leary
LY Lunch Sales: 2082
Projected Sales : 2166 (-211)
TY Lunch Sales: 1955
+/- : -127, 6%
Lunch Covers: 110
Avg PPA: 17.77
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 2%
Weather: Warm and Sunny
Special events?:
Who worked:
John, Mandy, Kelly, Johnny Cl, Annie H, Zayn FR, Zach SA
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've been having lately, but not as busy as yesterday. Filled up around 1230, and had a couple tables wait. Started to slow down by 1. Went 2 on at 130. Ticket times were good.
John had a table order 3 Katsu-dons, but then send one back when they arrived. There was some confusion, but they didn't speak a lot of english so I didn't push too hard for an explanation. They were happy with their food. No other issues.
Specials:
Had a contest for the Mabo Tofu Donburi bowl but nobody sold one
3 Staff members that stood out (why/how):
-Zayn needed some help for his first food runner shift, but he did well for a busy day. A couple little snags, but nothing that caused any comps or customer issues.
-John was a little more rushed in the back bs but still did well.
-Kelly is doing well getting through her shifts, but had a loss in her circle recently. She might be a bit distracted for awhile.
Any VIP's in?
Krystin with Jess
Rob
Eli
Comps& Void Detail:
Emp Day off for Krystin and Eli
Kome Bucks from Krystin
Guest Changed Mind for Katsu-don
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2082
Projected Sales : 2166 (-211)
TY Lunch Sales: 1955
+/- : -127, 6%
Lunch Covers: 110
Avg PPA: 17.77
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 2%
Weather: Warm and Sunny
Special events?:
Who worked:
John, Mandy, Kelly, Johnny Cl, Annie H, Zayn FR, Zach SA
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've been having lately, but not as busy as yesterday. Filled up around 1230, and had a couple tables wait. Started to slow down by 1. Went 2 on at 130. Ticket times were good.
John had a table order 3 Katsu-dons, but then send one back when they arrived. There was some confusion, but they didn't speak a lot of english so I didn't push too hard for an explanation. They were happy with their food. No other issues.
Specials:
Had a contest for the Mabo Tofu Donburi bowl but nobody sold one
3 Staff members that stood out (why/how):
-Zayn needed some help for his first food runner shift, but he did well for a busy day. A couple little snags, but nothing that caused any comps or customer issues.
-John was a little more rushed in the back bs but still did well.
-Kelly is doing well getting through her shifts, but had a loss in her circle recently. She might be a bit distracted for awhile.
Any VIP's in?
Krystin with Jess
Rob
Eli
Comps& Void Detail:
Emp Day off for Krystin and Eli
Kome Bucks from Krystin
Guest Changed Mind for Katsu-don
R&M needs:
86'd items/ need more:
Monday, July 24, 2017
Monday 7/24/17 PM Recap
Written By: Chelsea
LY Dinner Sales: $4299
Projected Sales : $4615
TY Dinner Sales: $4762
+/- : 11% over LY and $147 over PS
Dinner Covers: 169
Avg PPA: $28.18
Weather: drizzly at first and then warm
Special events?: none
Who worked: John, Mandy, Krystin, Ruthy, Clair Cl, Hiroe FR, Zach SA, Alyssa and Kelly host.
Flow of Business, Cuts and Ticket Times: Started off steady, and then barely filled up around 7:30. Had only about 3 parties on the wait, and for about 20m total. Went off the wait around 8:15, but I held on a bit in case of a late pop. It didn't happen then, so we went 3 on at 8:45 and cut Alyssa, went 2 on at 9 and then we had a medium trickle of tables. Ruthy and Clair handled it just fine, and we let Clair take over at 9:40 to close. Ticket times were great.
Specials: Mabo Tofu - 11, Nigiri Set - 15
3 Staff members that stood out (why/how):
- Cooler was not stocked after lunch shift. Hardly any Snow Maiden in the cooler, and hardly any Liberty Lunches, had to restock really early on in the shift and then didn't have cold ones for a while.
- Josh let me know that he was interested in getting behind the sushi bar some time in the coming months (ideally by New Kome opening). He pointed out his experience with fish, cutting fish (although not necessarily sashimi/nigiri cuts), and doing that while in front of customers/interacting with customers which he did at Clark's. He said that it had been mentioned to him when he was hired that it was possible, but he wasn't sure if it was still a possibility. Since he knows the kitchen stuff, he'd be helpful for when the sushi bar needs prep items from the kitchen in a hurry. I think he'd be a great addition to the sushi bar lineup.
- Ben let me know that he's caught the ice scoop in the ice machine not in the hook at the end of the night a few times in recent weeks. When it doesn't get put up at the end of the day, it gets buried in ice and they have to dig it out. Let's make sure to add that to the FOH closing list.
Any VIP's in? Older businessman that sits at the sushi bar by himself, owner of Las Cruxes, the guys from that band Survive. Dennis Quaid's half brother.
Comps& Void Detail: Voided double rang Earth Wind Fire, SIN for Emmer and Rye, Hotel San Jose/Figure 8 Coffee (together at one table), SIN from Las Cruxes, 5 people from the power outage came in and used their Kome Bucks they received from the inconvenience (yes, all at the same table, groan.)
R&M needs:
- I like the new flat sushi plates. However, the old flat black plates have small legs on the bottom that make it easier for people to pick up the dishes. These new plates are the exact same size and product, except that the bottom is completely flat, which makes it really hard to pick up the plates from the sushi bar easily, especially when there are fragile foods on there. Next time we order these, can we make sure to get the ones with the tiny legs? It's literally like a 2cm difference in height, but it makes all the difference when it comes to servers being able to quickly and easily pick up their food to go out. When there were several flat black plates up there to go out, people were having to slide them off to the side of the sushi bar to get it off easily, which was asking for accidents. The tiny legs also help with keeping the dishes steady on trays and in servers' hands.
86'd items/ need more: Endo, usu, iced green teas
LY Dinner Sales: $4299
Projected Sales : $4615
TY Dinner Sales: $4762
+/- : 11% over LY and $147 over PS
Dinner Covers: 169
Avg PPA: $28.18
Weather: drizzly at first and then warm
Special events?: none
Who worked: John, Mandy, Krystin, Ruthy, Clair Cl, Hiroe FR, Zach SA, Alyssa and Kelly host.
Flow of Business, Cuts and Ticket Times: Started off steady, and then barely filled up around 7:30. Had only about 3 parties on the wait, and for about 20m total. Went off the wait around 8:15, but I held on a bit in case of a late pop. It didn't happen then, so we went 3 on at 8:45 and cut Alyssa, went 2 on at 9 and then we had a medium trickle of tables. Ruthy and Clair handled it just fine, and we let Clair take over at 9:40 to close. Ticket times were great.
Specials: Mabo Tofu - 11, Nigiri Set - 15
3 Staff members that stood out (why/how):
- Cooler was not stocked after lunch shift. Hardly any Snow Maiden in the cooler, and hardly any Liberty Lunches, had to restock really early on in the shift and then didn't have cold ones for a while.
- Josh let me know that he was interested in getting behind the sushi bar some time in the coming months (ideally by New Kome opening). He pointed out his experience with fish, cutting fish (although not necessarily sashimi/nigiri cuts), and doing that while in front of customers/interacting with customers which he did at Clark's. He said that it had been mentioned to him when he was hired that it was possible, but he wasn't sure if it was still a possibility. Since he knows the kitchen stuff, he'd be helpful for when the sushi bar needs prep items from the kitchen in a hurry. I think he'd be a great addition to the sushi bar lineup.
- Ben let me know that he's caught the ice scoop in the ice machine not in the hook at the end of the night a few times in recent weeks. When it doesn't get put up at the end of the day, it gets buried in ice and they have to dig it out. Let's make sure to add that to the FOH closing list.
Any VIP's in? Older businessman that sits at the sushi bar by himself, owner of Las Cruxes, the guys from that band Survive. Dennis Quaid's half brother.
Comps& Void Detail: Voided double rang Earth Wind Fire, SIN for Emmer and Rye, Hotel San Jose/Figure 8 Coffee (together at one table), SIN from Las Cruxes, 5 people from the power outage came in and used their Kome Bucks they received from the inconvenience (yes, all at the same table, groan.)
R&M needs:
- I like the new flat sushi plates. However, the old flat black plates have small legs on the bottom that make it easier for people to pick up the dishes. These new plates are the exact same size and product, except that the bottom is completely flat, which makes it really hard to pick up the plates from the sushi bar easily, especially when there are fragile foods on there. Next time we order these, can we make sure to get the ones with the tiny legs? It's literally like a 2cm difference in height, but it makes all the difference when it comes to servers being able to quickly and easily pick up their food to go out. When there were several flat black plates up there to go out, people were having to slide them off to the side of the sushi bar to get it off easily, which was asking for accidents. The tiny legs also help with keeping the dishes steady on trays and in servers' hands.
86'd items/ need more: Endo, usu, iced green teas
Monday AM Recap 7/24/17
Written By: Leary
LY Lunch Sales: 1293
Projected Sales : 1710 (+957)
TY Lunch Sales: 2667
+/- : +$1374, +106% !!!!
Lunch Covers: 121
Avg PPA: 22.04
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 15.45%
Weather: Cloudy but warm, some rain in the early evening
Special events?:
Who worked:
John, Grace, Kelly, Johnny Cl, Alyssa H, Zayn SA, Hiror FR
Flow of Business, Cuts and Ticket Times:
When I first looked at sale this month I was thinking about closing today for the deep clean because of how low sales were last year, and I'm so glad we didn't.
Unusually busy lunch for a Monday. We were filling up by 1130, and had our first party sat. We never really went on that much of a wait, but just stayed full and steady until after 130. Had a last minute 9-top reservation at 1 pm as well. Things tapered off by 140 so I went 2 on.
Ticket times were mostly good. General Toshi was struggling a bit prioritizing tickets, but it really only effected the first big top. I saw it coming so I asked Andrew and Kazu to step in for a minute to avoid any comps or embarrassment for James in front of his co-workers. Everything worked out. Johnny had a misring for a karaage plate that was suppose to be a tempura plate. The kitchen hustled out the remake quickly. Had one table confused about what they ordered, and sent back a sunshine because they meant to order a summertime roll.
Having a more seasoned SA and Ichiban would have helped the day go a little smoother, but overall it was a decent shift and the sales were great.
Specials:
3 Staff members that stood out (why/how):
-Zayn did well for his first SA shift, but it was much busier than expected so he needed a lot of help throughout the day.
-John really handled the back Bs well. I hate to give him praise because every time I do he does something goofy, but his skills handling the volume sections has really developed.
-I told Johnny that all condiments/table tents need to be wiped at the end of lunch, and if they're not he'll be responsible for doing. Gave Clair the same speech. These guys know better, but are getting careless. I'll be riding people a little harder from now on.
Any VIP's in?
-Renee & John
-James came in with work friends for the 1130 reservation.
Comps& Void Detail:
Emp Day off for Renee
Guest Changed Mind for a sunshine roll
Server Misring Karaage Teishoku
R&M needs:
-Our phones went out sometime in the afternoon. I notice they hadn't been ringing around 345, but when I checked they had a dial tone. I tried to call out at 445, and got a busy signal for 2 different numbers. I realized something was off so I called Kome from my phone and got a busy signal. Called tech support and they reset our phone lines, and they worked fine after that.
-I adjusted the water pressure in the small bathroom. I think we had turned it down some because of how hot the water is. Did my best to adjust levels so no one would burn themselves. Reached out to Rodrigo about switching the lines in the large bathroom.
86'd items/ need more:
LY Lunch Sales: 1293
Projected Sales : 1710 (+957)
TY Lunch Sales: 2667
+/- : +$1374, +106% !!!!
Lunch Covers: 121
Avg PPA: 22.04
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 15.45%
Weather: Cloudy but warm, some rain in the early evening
Special events?:
Who worked:
John, Grace, Kelly, Johnny Cl, Alyssa H, Zayn SA, Hiror FR
Flow of Business, Cuts and Ticket Times:
When I first looked at sale this month I was thinking about closing today for the deep clean because of how low sales were last year, and I'm so glad we didn't.
Unusually busy lunch for a Monday. We were filling up by 1130, and had our first party sat. We never really went on that much of a wait, but just stayed full and steady until after 130. Had a last minute 9-top reservation at 1 pm as well. Things tapered off by 140 so I went 2 on.
Ticket times were mostly good. General Toshi was struggling a bit prioritizing tickets, but it really only effected the first big top. I saw it coming so I asked Andrew and Kazu to step in for a minute to avoid any comps or embarrassment for James in front of his co-workers. Everything worked out. Johnny had a misring for a karaage plate that was suppose to be a tempura plate. The kitchen hustled out the remake quickly. Had one table confused about what they ordered, and sent back a sunshine because they meant to order a summertime roll.
Having a more seasoned SA and Ichiban would have helped the day go a little smoother, but overall it was a decent shift and the sales were great.
Specials:
3 Staff members that stood out (why/how):
-Zayn did well for his first SA shift, but it was much busier than expected so he needed a lot of help throughout the day.
-John really handled the back Bs well. I hate to give him praise because every time I do he does something goofy, but his skills handling the volume sections has really developed.
-I told Johnny that all condiments/table tents need to be wiped at the end of lunch, and if they're not he'll be responsible for doing. Gave Clair the same speech. These guys know better, but are getting careless. I'll be riding people a little harder from now on.
Any VIP's in?
-Renee & John
-James came in with work friends for the 1130 reservation.
Comps& Void Detail:
Emp Day off for Renee
Guest Changed Mind for a sunshine roll
Server Misring Karaage Teishoku
R&M needs:
-Our phones went out sometime in the afternoon. I notice they hadn't been ringing around 345, but when I checked they had a dial tone. I tried to call out at 445, and got a busy signal for 2 different numbers. I realized something was off so I called Kome from my phone and got a busy signal. Called tech support and they reset our phone lines, and they worked fine after that.
-I adjusted the water pressure in the small bathroom. I think we had turned it down some because of how hot the water is. Did my best to adjust levels so no one would burn themselves. Reached out to Rodrigo about switching the lines in the large bathroom.
86'd items/ need more:
Sunday, July 23, 2017
Sunday 7/23/17 recap
Written By: Dusten
LY Lunch Sales: 2828
Projected Sales : 2916
TY Lunch Sales: 3584
+/- : over LY by 27% and beat PS by $618
Lunch Covers: 185
Avg PPA: 19.37
LY Dinner Sales: 5431
Projected Sales : 5680
TY Dinner Sales: 5328
+/- : down 2% from LY and short of PS by $352
Dinner Covers: 176
Avg PPA: 30.27
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: 90's, sunny, some sprinkles at lunch close. Rain just at dinner opening and overcast the rest of the day.
Special events?: Brennan's bday is tomorrow.
Who worked: Lunch: John, Patrick, Derek, Mandy, Beorn SA, Brennan FR, Annie H
Dinner: Renee, Grace, Ruthy Krystin, Clair CL, John Cktl, Megan/Annie H, Beorn SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Lunch was one of the busier services I've seen in weeks. At least it felt that way. Patrick's first table was a 4-top of skater dudes that spent about $300 on lunch, including 2 orders of o-toro sashimi and a bottle of Texas Sake Junmai. We we're pretty well full at 1pm and went on a wait for about an hour. Ticket times looked good. Kitchen got hit hard for a while. John was our only double on the floor, but also the most experienced server besides Mandy. I hesitated to make cuts for that reason, simply because of the number of small fires I had to put out with Derek and Patrick. Went 2 on at 2:30pm.
Dinner started out fairly strong despite a little rain. 1st table went on wait at 6:10pm. Stayed on a wait until about 8:45pm. Sushi bar ticket times hovered at 30-40 minutes. Toshi had a ton of tickets and wasn't able to help out Kazu or Mr. Tran. Kazu had about 20 tickets to Mr. Tran's one or two. There was a point early in the rush when I saw General Toshi working on 4 ankimo nigiri pieces rather than a beef carpaccio that had a good 20 minute lead on the nigiri. Servers were sweating bullets trying to placate tables. We had 3 or 4 parties go over their wait time by 10-15 minutes, simply because we could not feed people rolls in less than 25 minutes. The wait died down and I cut Megan (Annie offered to stay on as Megan had a rough day outside of Kome). I cut Grace and Renee at 9pm, Krystin at 9:30. We had a few other tables walk in and a 7-top at 9:30pm. Clair got stiffed on a $200+ tab by some Japanese kids at the bar. They had a Japanese ID that Toshi verified they were of drinking age.
Specials: 6 Mabo Tofu-Donburi at lunch.4 Mabo-tofu at dinner, 2 aji sashimi.
3 Staff members that stood out (why/how): Whoever hid the 2 wooden sushi plates on top of the catering supplies in the office is not a cool person at all.
Pat made some computer mistakes, the most notable described below in Comps & Void. Aside from that, I had to correct him ringing in 6 different nigiri on the same ticket and then again with a ticket that had 3 rolls.
All servers at lunch needed to pre-bus their sections more... or at all. I noticed Derek's section first, but Beorn told me it was pretty much everyone at lunch. Additionally, dishes aren't being sorted in the dishpit with much organization if any. This was all weekend. It is taking multiple reminders throughout the shift to get bare minimum dish sorting. If I take the 20-30 seconds to sort out the piles of dishes while the dishwashers are working, they're so incredibly appreciative. The dishwashers shouldn't consider having the dishes sorted to be a favor to them. Additionally, the kitchen and sushi bar have to stop carelessly dumping their pots and pans and whatever else in the tubs meant for small plates. Multiple times each night there are loads of BOH/sushi bar dishes that must be relocated in order to sort the small plates.
On the other hand, it can be difficult to sort dishes with dishwashers as slow as David at lunch. Beorn expressed frustration with his speed, as well as his apparent unwillingness to take requests for things like chopsticks. I know he is new, and not the only dishwasher with pacing issues, but something to keep an eye on.
Servers still need to be reminded that the soft-serve ice cream isn't free to employees. I caught Ruthy and Grace both having a cone. They hadn't had the new flavor, but that doesn't justify getting themselves a full serving to taste it. I thought maybe this was covered at the all employee meeting?
I held a pre-bussing/dish-sorting contest with Beorn and Warren as the primary judges. Beorn says everyone did a great job. His shift went very smoothly. Warren nominated Renee as his winner. Gave her Kome bucks for doing what everyone should be doing anyways. Beorn finally came around and nominated Krystin as the pre-bus winner. The real winners were Beorn and Warren of course.
Any VIP's in? Lunch: OJ, Somm Rob. Alina Tonu and her parents. They are moving to Houston today.
Dinner: Alison and Emily... the twins. Tako of Kemuri
Comps& Void Detail: Pat had a table split a check 50/50. He'd had the check split according to items ordered. He ended up closing only one seat, split half way and the other wasn't charged. He hadn't realized this until those people were gone and the table was re-sat. Luckily the seat he closed was much larger than the other. Someone tossed all my comp'd tickets at lunch. FOH error about $25-$26.
Sent an order of takoyaki and korroke to a 6-top table that went 15 minutes over their wait time at lunch.
bday green tea ice cream.
Grace had a table tonight that didn't feel that they should be charged for the rolls they ordered, received and ate. They had asked her for recommendations but weren't clear that they wanted those rolls she recommended. Grace also didn't clarify the order with them. Later, she offered to bring them the check and they said they hadn't gotten the rolls they ordered. So there was the miscommunication. Grace apologized profusely and had the rolls expedited to the table. They got the rolls 10-15 minutes later and asked to speak to me. I wen through the whole scenario with them. The woman was just so distraught and couldn't help but throw in that she "used to wait tables" that I acquiesced and took off the alone together and superstar rolls. I asked them how they liked the rolls. They said they were great. Recovery comp.
Took a yoshizo roll off a guests check that the ticket was lost. Sushi bar error.
Sent Tako a couple of duck breast pieces.
Spill for an opened diet coke that no one could recall how long it'd been in there.
R&M needs: Server station A/C struggling to keep up during lunch. I cut it off for the break. Same issue at dinner. Don't know if it is worth calling Petrocelli over yet?
86'd items/ need more: Sapporo, Usu-Nigori (wednesday at earliest), Large Dreamy Clouds, Toro, O-toro, hamachi kama. Glass ware. Botan Ebi, Iced Green Tea,
LY Lunch Sales: 2828
Projected Sales : 2916
TY Lunch Sales: 3584
+/- : over LY by 27% and beat PS by $618
Lunch Covers: 185
Avg PPA: 19.37
LY Dinner Sales: 5431
Projected Sales : 5680
TY Dinner Sales: 5328
+/- : down 2% from LY and short of PS by $352
Dinner Covers: 176
Avg PPA: 30.27
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: 90's, sunny, some sprinkles at lunch close. Rain just at dinner opening and overcast the rest of the day.
Special events?: Brennan's bday is tomorrow.
Who worked: Lunch: John, Patrick, Derek, Mandy, Beorn SA, Brennan FR, Annie H
Dinner: Renee, Grace, Ruthy Krystin, Clair CL, John Cktl, Megan/Annie H, Beorn SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: Lunch was one of the busier services I've seen in weeks. At least it felt that way. Patrick's first table was a 4-top of skater dudes that spent about $300 on lunch, including 2 orders of o-toro sashimi and a bottle of Texas Sake Junmai. We we're pretty well full at 1pm and went on a wait for about an hour. Ticket times looked good. Kitchen got hit hard for a while. John was our only double on the floor, but also the most experienced server besides Mandy. I hesitated to make cuts for that reason, simply because of the number of small fires I had to put out with Derek and Patrick. Went 2 on at 2:30pm.
Dinner started out fairly strong despite a little rain. 1st table went on wait at 6:10pm. Stayed on a wait until about 8:45pm. Sushi bar ticket times hovered at 30-40 minutes. Toshi had a ton of tickets and wasn't able to help out Kazu or Mr. Tran. Kazu had about 20 tickets to Mr. Tran's one or two. There was a point early in the rush when I saw General Toshi working on 4 ankimo nigiri pieces rather than a beef carpaccio that had a good 20 minute lead on the nigiri. Servers were sweating bullets trying to placate tables. We had 3 or 4 parties go over their wait time by 10-15 minutes, simply because we could not feed people rolls in less than 25 minutes. The wait died down and I cut Megan (Annie offered to stay on as Megan had a rough day outside of Kome). I cut Grace and Renee at 9pm, Krystin at 9:30. We had a few other tables walk in and a 7-top at 9:30pm. Clair got stiffed on a $200+ tab by some Japanese kids at the bar. They had a Japanese ID that Toshi verified they were of drinking age.
Specials: 6 Mabo Tofu-Donburi at lunch.4 Mabo-tofu at dinner, 2 aji sashimi.
3 Staff members that stood out (why/how): Whoever hid the 2 wooden sushi plates on top of the catering supplies in the office is not a cool person at all.
Pat made some computer mistakes, the most notable described below in Comps & Void. Aside from that, I had to correct him ringing in 6 different nigiri on the same ticket and then again with a ticket that had 3 rolls.
All servers at lunch needed to pre-bus their sections more... or at all. I noticed Derek's section first, but Beorn told me it was pretty much everyone at lunch. Additionally, dishes aren't being sorted in the dishpit with much organization if any. This was all weekend. It is taking multiple reminders throughout the shift to get bare minimum dish sorting. If I take the 20-30 seconds to sort out the piles of dishes while the dishwashers are working, they're so incredibly appreciative. The dishwashers shouldn't consider having the dishes sorted to be a favor to them. Additionally, the kitchen and sushi bar have to stop carelessly dumping their pots and pans and whatever else in the tubs meant for small plates. Multiple times each night there are loads of BOH/sushi bar dishes that must be relocated in order to sort the small plates.
On the other hand, it can be difficult to sort dishes with dishwashers as slow as David at lunch. Beorn expressed frustration with his speed, as well as his apparent unwillingness to take requests for things like chopsticks. I know he is new, and not the only dishwasher with pacing issues, but something to keep an eye on.
Servers still need to be reminded that the soft-serve ice cream isn't free to employees. I caught Ruthy and Grace both having a cone. They hadn't had the new flavor, but that doesn't justify getting themselves a full serving to taste it. I thought maybe this was covered at the all employee meeting?
I held a pre-bussing/dish-sorting contest with Beorn and Warren as the primary judges. Beorn says everyone did a great job. His shift went very smoothly. Warren nominated Renee as his winner. Gave her Kome bucks for doing what everyone should be doing anyways. Beorn finally came around and nominated Krystin as the pre-bus winner. The real winners were Beorn and Warren of course.
Any VIP's in? Lunch: OJ, Somm Rob. Alina Tonu and her parents. They are moving to Houston today.
Dinner: Alison and Emily... the twins. Tako of Kemuri
Comps& Void Detail: Pat had a table split a check 50/50. He'd had the check split according to items ordered. He ended up closing only one seat, split half way and the other wasn't charged. He hadn't realized this until those people were gone and the table was re-sat. Luckily the seat he closed was much larger than the other. Someone tossed all my comp'd tickets at lunch. FOH error about $25-$26.
Sent an order of takoyaki and korroke to a 6-top table that went 15 minutes over their wait time at lunch.
bday green tea ice cream.
Grace had a table tonight that didn't feel that they should be charged for the rolls they ordered, received and ate. They had asked her for recommendations but weren't clear that they wanted those rolls she recommended. Grace also didn't clarify the order with them. Later, she offered to bring them the check and they said they hadn't gotten the rolls they ordered. So there was the miscommunication. Grace apologized profusely and had the rolls expedited to the table. They got the rolls 10-15 minutes later and asked to speak to me. I wen through the whole scenario with them. The woman was just so distraught and couldn't help but throw in that she "used to wait tables" that I acquiesced and took off the alone together and superstar rolls. I asked them how they liked the rolls. They said they were great. Recovery comp.
Took a yoshizo roll off a guests check that the ticket was lost. Sushi bar error.
Sent Tako a couple of duck breast pieces.
Spill for an opened diet coke that no one could recall how long it'd been in there.
R&M needs: Server station A/C struggling to keep up during lunch. I cut it off for the break. Same issue at dinner. Don't know if it is worth calling Petrocelli over yet?
86'd items/ need more: Sapporo, Usu-Nigori (wednesday at earliest), Large Dreamy Clouds, Toro, O-toro, hamachi kama. Glass ware. Botan Ebi, Iced Green Tea,
Saturday PM Recap 7/22/17
Written By: Chelsea
LY Dinner Sales: $7723
Projected Sales : $8120
TY Dinner Sales: $7723 (Wow, same as last year to the dollar. Spooky.)
+/- : 0% over LY and $397 under PS
Dinner Covers: 275
Avg PPA: $28.08
Weather: hot AF
Special events?: The Airport Boulevard Power Outage of 2017
Who worked: Renee, Kelly, Krystin, Ruthy, Dusten CL, Pat Cktl, Hiroe FR, Beorn SA, Megan and also Alyssa training Kelly Host.
Flow of Business, Cuts and Ticket Times: Wow, uh...where to begin. The phone was out just before opening, so Elizabeth had to call AT&T and get the phones back up, which involved the wifi to be out for a bit, but it was back up just as we were opening. Line at the door and filled up quick. Almost totally full at 5:30...and then the power went out. Had the servers take down the seated folks' orders on a pad and paper with either credit card info or a contact number to call for the cc number later. Luckily, the power was back on just after 6, and we were able to get those checks settled and get back to business. Filled up very quickly again after that, and the wait grew to 45m not long after. Wait stayed around there most of the night. Went off the wait at 10:05, went 4 on and cut Patrick and Megan. Cut Kelly at 10:15, and Krystin at 10:30, closing with two on. Ticket times were not great tonight (just for rolls, really. the rest was fine). Several rolls hit 25m during two main rushes, one around 8:30, and again around 9:20. Luckily, everyone was okay with the timing and there were no comps needed for those.
Specials: Mabo Tofu - 12, Whole Aji - 2
3 Staff members that stood out (why/how):
- Host stand was kinda all over the place today. Even with the three of them, I still had to go over and guide them a few times. For example, they had a 6 on the wait in the dining room, and had selected two tables that they thought would be a good choice. There was 8m left on their wait, and only one of the two tables they'd planned to use was open, and the other was still ordering more food. I asked if they had a backup plan, and they didn't. I went to the server station to assess the rest of the tables, and luckily Kelly let me know that her A1 and A5 were both closing out. Thankfully, both tables were up within 5 minutes and we were able to seat the 6-top on time. Reminded the hosts the importance of having a back up in mind for these big parties on the wait. Also had to remind them to check with party room servers if seating them again within 5 minutes of receiving their party room parties. Just little things. But then they got back on track for the second half of the evening.
- No other real standouts today, once we reopened after the power outage, it was just go go go until we were off the wait. Took a bit for everyone to catch up and shake it off, and then we were good to go.
- Since we didn't have a contest because everything was so hectic pre-shift, I bought the servers and Beorn a drink under $6 for their teamwork. Put them under Kome Bucks.
Any VIP's in? Sayo, my roommate and his fiancee (as of today!!!) for their engagement dinner, Dani
Comps& Void Detail: Emp Day Off for Sayo, FNF Tuna Poke for my roommate and I bought the rest of their meal. FNF for Dani, Birthday Fried Ice Cream x2, Birthday Parfait, Kome Bucks from an unhappy table during the outage (as in they received bucks for the inconvenience, and used them right then), Kome Bucks for Happy Hour photos, Kome Bucks for FOH drinks. Kome Bucks from Megan. Training meals.
R&M needs:
86'd items/ need more: Soft serve early on. Endo in NY, Iced Green Tea
LY Dinner Sales: $7723
Projected Sales : $8120
TY Dinner Sales: $7723 (Wow, same as last year to the dollar. Spooky.)
+/- : 0% over LY and $397 under PS
Dinner Covers: 275
Avg PPA: $28.08
Weather: hot AF
Special events?: The Airport Boulevard Power Outage of 2017
Who worked: Renee, Kelly, Krystin, Ruthy, Dusten CL, Pat Cktl, Hiroe FR, Beorn SA, Megan and also Alyssa training Kelly Host.
Flow of Business, Cuts and Ticket Times: Wow, uh...where to begin. The phone was out just before opening, so Elizabeth had to call AT&T and get the phones back up, which involved the wifi to be out for a bit, but it was back up just as we were opening. Line at the door and filled up quick. Almost totally full at 5:30...and then the power went out. Had the servers take down the seated folks' orders on a pad and paper with either credit card info or a contact number to call for the cc number later. Luckily, the power was back on just after 6, and we were able to get those checks settled and get back to business. Filled up very quickly again after that, and the wait grew to 45m not long after. Wait stayed around there most of the night. Went off the wait at 10:05, went 4 on and cut Patrick and Megan. Cut Kelly at 10:15, and Krystin at 10:30, closing with two on. Ticket times were not great tonight (just for rolls, really. the rest was fine). Several rolls hit 25m during two main rushes, one around 8:30, and again around 9:20. Luckily, everyone was okay with the timing and there were no comps needed for those.
Specials: Mabo Tofu - 12, Whole Aji - 2
3 Staff members that stood out (why/how):
- Host stand was kinda all over the place today. Even with the three of them, I still had to go over and guide them a few times. For example, they had a 6 on the wait in the dining room, and had selected two tables that they thought would be a good choice. There was 8m left on their wait, and only one of the two tables they'd planned to use was open, and the other was still ordering more food. I asked if they had a backup plan, and they didn't. I went to the server station to assess the rest of the tables, and luckily Kelly let me know that her A1 and A5 were both closing out. Thankfully, both tables were up within 5 minutes and we were able to seat the 6-top on time. Reminded the hosts the importance of having a back up in mind for these big parties on the wait. Also had to remind them to check with party room servers if seating them again within 5 minutes of receiving their party room parties. Just little things. But then they got back on track for the second half of the evening.
- No other real standouts today, once we reopened after the power outage, it was just go go go until we were off the wait. Took a bit for everyone to catch up and shake it off, and then we were good to go.
- Since we didn't have a contest because everything was so hectic pre-shift, I bought the servers and Beorn a drink under $6 for their teamwork. Put them under Kome Bucks.
Any VIP's in? Sayo, my roommate and his fiancee (as of today!!!) for their engagement dinner, Dani
Comps& Void Detail: Emp Day Off for Sayo, FNF Tuna Poke for my roommate and I bought the rest of their meal. FNF for Dani, Birthday Fried Ice Cream x2, Birthday Parfait, Kome Bucks from an unhappy table during the outage (as in they received bucks for the inconvenience, and used them right then), Kome Bucks for Happy Hour photos, Kome Bucks for FOH drinks. Kome Bucks from Megan. Training meals.
R&M needs:
86'd items/ need more: Soft serve early on. Endo in NY, Iced Green Tea
Saturday, July 22, 2017
Saturday AM 7.22.17
Written By: Elizabeth
LY Lunch Sales: $2514
Projected Sales : $2840
TY Lunch Sales: $3035
+/- : +21% LY and +$195 PS
Lunch Covers: 169
Avg PPA: $17.96
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: <1%
Weather: Sunny and hot. In the 100s.
Special events?: none that i know if.
Who worked: Sophia, Camacho, Derek, Johnny CL. Annie Host, Zayn SA, John FR
Flow of Business, Cuts and Ticket Times:
Steady but never busy all day. The staff were all off their game, which I will get to later.
Walk in 9 top (4 kids) walk in 7 top, walk in 14 top "Kome Crawl" Folks. Sections were rarely full. We went on a wait here and there for tables waiting on others to join them, but nothing crazy. The juice of today came from staff.
Specials:
Mopu Tofu Donburi
3 Staff members that stood out (why/how):
-Camacho seemed off this morning, not sure if he was still drunk from the night before, but he definitely seemed off.
-everyone seemed to struggle in their sections today. everyone needed help watering and keeping up in general. Maybe not Johnny so much, but Camacho and Derek for sure. I guess Sophia did fine, but she was almost 5 minutes late this morning.
- I have a very difficult time working with Derek. For a number of reasons. His pace still continues to be the same regardless of the volume, and he can't prioritize his tables and actions in order to operate more smoothly. At one point during the day he had A1 cashing out- B2 had been there for about 13 minutes, then he got sat B1- they sat there for 7 minutes. I greeted them, got them waters and took a drink order. I told them he would be right over. He then passed them up to greet another table, spilled water on the check he just ran, so then he was walking back to the server station to print it, passing by B1 once again without any acknowledgement. It was at that point I caught him and pointed to B1 (who were looking mighty ready) and told him to go there immediately. I took the water soaked check and reprinted it and dropped it at A1. At that point, he only had 3 tables and just seemed to struggle with them. I talked to him after the shift about it and he said that I'm the only one that has a problem working with him and I'm the only one that seems to have these expectation. I'm sure that is not true, and maybe I'm overly critical of him, but I told him that every shift that I work with him I feel like I'm having to watch his section and help him the most. He disagreed. But was also visibly upset about the entire conversation. This could also be due in part to the following:
Around 3:30, There was a rack of bar glasses sitting on the service station and Derek walked by and knocked the entire rack off the station and BROKE EVERY GLASS IN THE RACK. He cleaned some up but not all and Chelsea ended up sweeping more up while the rest of the staff carried on. I wrote him up for it as carelessness and negligence. He said his pants caught on it and it was too late for him to catch it. I said he was acting with carelessness and rushing to leave. He seemed pretty upset when I was giving him the write up, and I felt pretty bad about it, but it needed to be documented.
Also, after the rack of glasses were pulled down and broken I sort of lost it. Okay, I yelled. I said that when they know they are scheduled for work I expect everyone to come in well rested and ready to work. I told them they were all off their game and sloppy today and that I was disappointed that I had to bust my ass to help them when they didn't even have full sections. It was crickets after that
Any VIP's in?
Kome Crawl Crew
Kaila from Serendipity
Comps& Void Detail:
manager comp for instagram food. we did a happy hour shoot so we compd alcohol to kome bucks
FNF for kaila
FNF for Camcho's friends from Eddie Vs (two snow crab)
R&M needs:
something is going on with the hot water in the larger restroom. I was playing around with the two faucet knobs but both were sending out very hot water. I tried turning one off and one one, etc. I couldn't figure out which was hot and which was cold. usually Hot is on the left and Cold is on the right, but it appears opposite here (big surprise). If you turn the actual sink to the right it gets scolding hot! too hot. But try as I could, I could only get warm water at best to come out of the faucet. Please help.
86'd items/ need more:
pre-glassrack break, I ordered more wine glasses- two cases via amazon. Should be here in a day or two. We were close to running out last night and the past few nights that I've worked in the last month.
LY Lunch Sales: $2514
Projected Sales : $2840
TY Lunch Sales: $3035
+/- : +21% LY and +$195 PS
Lunch Covers: 169
Avg PPA: $17.96
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: <1%
Weather: Sunny and hot. In the 100s.
Special events?: none that i know if.
Who worked: Sophia, Camacho, Derek, Johnny CL. Annie Host, Zayn SA, John FR
Flow of Business, Cuts and Ticket Times:
Steady but never busy all day. The staff were all off their game, which I will get to later.
Walk in 9 top (4 kids) walk in 7 top, walk in 14 top "Kome Crawl" Folks. Sections were rarely full. We went on a wait here and there for tables waiting on others to join them, but nothing crazy. The juice of today came from staff.
Specials:
Mopu Tofu Donburi
3 Staff members that stood out (why/how):
-Camacho seemed off this morning, not sure if he was still drunk from the night before, but he definitely seemed off.
-everyone seemed to struggle in their sections today. everyone needed help watering and keeping up in general. Maybe not Johnny so much, but Camacho and Derek for sure. I guess Sophia did fine, but she was almost 5 minutes late this morning.
- I have a very difficult time working with Derek. For a number of reasons. His pace still continues to be the same regardless of the volume, and he can't prioritize his tables and actions in order to operate more smoothly. At one point during the day he had A1 cashing out- B2 had been there for about 13 minutes, then he got sat B1- they sat there for 7 minutes. I greeted them, got them waters and took a drink order. I told them he would be right over. He then passed them up to greet another table, spilled water on the check he just ran, so then he was walking back to the server station to print it, passing by B1 once again without any acknowledgement. It was at that point I caught him and pointed to B1 (who were looking mighty ready) and told him to go there immediately. I took the water soaked check and reprinted it and dropped it at A1. At that point, he only had 3 tables and just seemed to struggle with them. I talked to him after the shift about it and he said that I'm the only one that has a problem working with him and I'm the only one that seems to have these expectation. I'm sure that is not true, and maybe I'm overly critical of him, but I told him that every shift that I work with him I feel like I'm having to watch his section and help him the most. He disagreed. But was also visibly upset about the entire conversation. This could also be due in part to the following:
Around 3:30, There was a rack of bar glasses sitting on the service station and Derek walked by and knocked the entire rack off the station and BROKE EVERY GLASS IN THE RACK. He cleaned some up but not all and Chelsea ended up sweeping more up while the rest of the staff carried on. I wrote him up for it as carelessness and negligence. He said his pants caught on it and it was too late for him to catch it. I said he was acting with carelessness and rushing to leave. He seemed pretty upset when I was giving him the write up, and I felt pretty bad about it, but it needed to be documented.
Also, after the rack of glasses were pulled down and broken I sort of lost it. Okay, I yelled. I said that when they know they are scheduled for work I expect everyone to come in well rested and ready to work. I told them they were all off their game and sloppy today and that I was disappointed that I had to bust my ass to help them when they didn't even have full sections. It was crickets after that
Any VIP's in?
Kome Crawl Crew
Kaila from Serendipity
Comps& Void Detail:
manager comp for instagram food. we did a happy hour shoot so we compd alcohol to kome bucks
FNF for kaila
FNF for Camcho's friends from Eddie Vs (two snow crab)
R&M needs:
something is going on with the hot water in the larger restroom. I was playing around with the two faucet knobs but both were sending out very hot water. I tried turning one off and one one, etc. I couldn't figure out which was hot and which was cold. usually Hot is on the left and Cold is on the right, but it appears opposite here (big surprise). If you turn the actual sink to the right it gets scolding hot! too hot. But try as I could, I could only get warm water at best to come out of the faucet. Please help.
86'd items/ need more:
pre-glassrack break, I ordered more wine glasses- two cases via amazon. Should be here in a day or two. We were close to running out last night and the past few nights that I've worked in the last month.
Friday, July 21, 2017
Friday 7.21.17
Written By: Elizabeth
LY Lunch Sales: $2456
Projected Sales :$2833
TY Lunch Sales: $2204
+/- : -10% LY and -$629 PS
Lunch Covers: $16.33
Avg PPA:
LY Dinner Sales: $6953
Projected Sales : $7350
TY Dinner Sales: $8505
+/- : +22% LY +$1155 PS
Dinner Covers: 260
Avg PPA: $32.71
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: < 1%
Weather: July in Texas.
Special events?: none
Who worked: AM: Sophia, Derek, John, Clair CL. Annie Host, Brennan FR, Beorn SA
Dinner: Johnny, renee, Ruthy, Krystin, Dusten CL. Rachel/Alyssa Host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady but never anything more than one in and one out. Never hit a wait or got a pop of any significance. Waited until after 1:15 to make cuts just in case, but nothing happened so I went 2 on just as Annie was seating a 5 top in the A's (after double seating Derek two two tops) Leaving Clair with little to nothing. Annie said she didn't hear me call two on and was only trying to even out Derek's covers...even though Clair was way under. She said it wasn't intentional, but that left Clair with basically only one more table until close.
Dinner started slow- on a wait by 6:15 and by 6:45 we were on an hour and 30 minute wait! It got real crazy real fast. Everyone agreed to the wait time, but then about an hour in when we were paging people, we had a ton of no shows. The flow was mostly two tops tonight. Had a 6 top walk in and we quoted them 1:45 and sat them at 1:47. One of the girls in the party was acting very annoyed by it but I think they were just hangry. The night slowed around 9pm and we were off the wait by 10:15. I thought it would be a record breaking night, but it slowed too soon, sadly. I cut Rachel at that time, and around 10:35 I went 2 on. A 6-top walked in at 10:40, incomplete. Dusten gave them the low down and they ordered everything as their straggler joined about 5 til 11 and they were all in by 5 after 11
A woman by the name of Anna White left her Visa here
Specials:
Mapo Tofu 9
Whole Aji1
Nigiri Set 13
3 Staff members that stood out (why/how):
-Krystin the Super helper at dinner- in her downtime, helping to bus tables and always making herself busy
-Beorn seemed a little slower at lunch, as noted to me by Annie. He said he wasn't feeling well. He still did a great job at dinner service. And he has been working a lot of doubles, so I'm sure he's just getting a little worn.
-Alyssa and Rachel did a great job on quote times tonight. Though Alyssa did get a little frustrated later on when we were getting no show after no show. In total all night I think we had 60 covers that were no shows. She said that is what really throws our quote times off, is the no shows. I agreed with her but also reminded her that that is just something we can't control. and that she did a great job with accurate quotes tonight.
Everyone kept a positive attitude this evening, despite how rigorous the evening felt. I ran a contest on small sake bottles, but alas, no one won.
Any VIP's in?
Lunch: Som Rob, Cole. Curly Haired Blonde lady with the accent. Drawing a blank on her name.
Dinner:
The Henschels
Chelsea, Derek & Kelly
Susan, Jason and her sister with her kids.
These Two girls whos name I don't know but they were here the night i had to kick out the loud frat boy party that was at B4. They were super sweet girls and thanked me again for taking action on that. I sent them two pork bellies and they died over it- just absolutely loved it. They also have a reso next Saturday night- I put a note in their reso to send them something from us. They've sweet and said they love every experience they have when they come here.
Comps& Void Detail:
FNF for the Dinner folks mentioned above.
Kome bucks for a 2/23 recovery with Leary's initials on it.
Owner comp for kayo and Take separately.
* I did two pay outs today: $20 for Take to leave a tip, and $160 to Derek for a pay advance. I noted derek's advance in the checkouts.
R&M needs:
86'd items/ need more:
Usu Nigori
LY Lunch Sales: $2456
Projected Sales :$2833
TY Lunch Sales: $2204
+/- : -10% LY and -$629 PS
Lunch Covers: $16.33
Avg PPA:
LY Dinner Sales: $6953
Projected Sales : $7350
TY Dinner Sales: $8505
+/- : +22% LY +$1155 PS
Dinner Covers: 260
Avg PPA: $32.71
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: < 1%
Weather: July in Texas.
Special events?: none
Who worked: AM: Sophia, Derek, John, Clair CL. Annie Host, Brennan FR, Beorn SA
Dinner: Johnny, renee, Ruthy, Krystin, Dusten CL. Rachel/Alyssa Host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady but never anything more than one in and one out. Never hit a wait or got a pop of any significance. Waited until after 1:15 to make cuts just in case, but nothing happened so I went 2 on just as Annie was seating a 5 top in the A's (after double seating Derek two two tops) Leaving Clair with little to nothing. Annie said she didn't hear me call two on and was only trying to even out Derek's covers...even though Clair was way under. She said it wasn't intentional, but that left Clair with basically only one more table until close.
Dinner started slow- on a wait by 6:15 and by 6:45 we were on an hour and 30 minute wait! It got real crazy real fast. Everyone agreed to the wait time, but then about an hour in when we were paging people, we had a ton of no shows. The flow was mostly two tops tonight. Had a 6 top walk in and we quoted them 1:45 and sat them at 1:47. One of the girls in the party was acting very annoyed by it but I think they were just hangry. The night slowed around 9pm and we were off the wait by 10:15. I thought it would be a record breaking night, but it slowed too soon, sadly. I cut Rachel at that time, and around 10:35 I went 2 on. A 6-top walked in at 10:40, incomplete. Dusten gave them the low down and they ordered everything as their straggler joined about 5 til 11 and they were all in by 5 after 11
A woman by the name of Anna White left her Visa here
Specials:
Mapo Tofu 9
Whole Aji1
Nigiri Set 13
3 Staff members that stood out (why/how):
-Krystin the Super helper at dinner- in her downtime, helping to bus tables and always making herself busy
-Beorn seemed a little slower at lunch, as noted to me by Annie. He said he wasn't feeling well. He still did a great job at dinner service. And he has been working a lot of doubles, so I'm sure he's just getting a little worn.
-Alyssa and Rachel did a great job on quote times tonight. Though Alyssa did get a little frustrated later on when we were getting no show after no show. In total all night I think we had 60 covers that were no shows. She said that is what really throws our quote times off, is the no shows. I agreed with her but also reminded her that that is just something we can't control. and that she did a great job with accurate quotes tonight.
Everyone kept a positive attitude this evening, despite how rigorous the evening felt. I ran a contest on small sake bottles, but alas, no one won.
Any VIP's in?
Lunch: Som Rob, Cole. Curly Haired Blonde lady with the accent. Drawing a blank on her name.
Dinner:
The Henschels
Chelsea, Derek & Kelly
Susan, Jason and her sister with her kids.
These Two girls whos name I don't know but they were here the night i had to kick out the loud frat boy party that was at B4. They were super sweet girls and thanked me again for taking action on that. I sent them two pork bellies and they died over it- just absolutely loved it. They also have a reso next Saturday night- I put a note in their reso to send them something from us. They've sweet and said they love every experience they have when they come here.
Comps& Void Detail:
FNF for the Dinner folks mentioned above.
Kome bucks for a 2/23 recovery with Leary's initials on it.
Owner comp for kayo and Take separately.
* I did two pay outs today: $20 for Take to leave a tip, and $160 to Derek for a pay advance. I noted derek's advance in the checkouts.
R&M needs:
86'd items/ need more:
Usu Nigori
Thursday, July 20, 2017
Thursday PM Recap 7/20/17
Written By: Chelsea
LY Dinner Sales: $4953
Projected Sales : $5684
TY Dinner Sales: $6116
+/- : 23% over LY and $432 over PS
Dinner Covers: 211
Avg PPA: $28.99
Weather: another hot one.
Special events?: none
Who worked: John, Krystin, Cindy, Sophia, Dusten CL, Alyssa Cktl, Brennan FR, Beorn SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started off steady, but didn't fill up until just around 7, and had a lot of incomplete parties at that time. Only had a handful of tables on the wait at any time. Wait never got past 35m, except for one table that went almost 15m over right when the wait began. We sent them gyoza as an apology, they were incredibly grateful. They even left a 5-star Yelp review as they were seated, and let Sophia know how happy they were. Wait hung around for a little longer, and we didn't actually end it until 9:25. Went 4 on and cut Annie and Alyssa then, but still had another trickle of tables. Went 3 on at 9:40 to close. Ticket times were good.
Specials: Mapo Tofu - 7, Special Roll - 19, Whole Aji - 2
3 Staff members that stood out (why/how):
- Alyssa did wonderfully tonight, as it was a busier cocktailing shift for her to catch more experience. She said that she learned a lot, and got better with her organization.
-Beorn is working on his attention to detail, which is great.
Any VIP's in?Aki and friends, Taylor and Olive, Addie and her bf, new Daruma employee
Comps& Void Detail: Birthday Camembert, Recovery Gyoza, Kome Bucks from Megan, Spill Sapporo, Emp Day Off for Aki and friends, Emp Day Off for Daruma.
R&M needs:
86'd items/ need more: toro
LY Dinner Sales: $4953
Projected Sales : $5684
TY Dinner Sales: $6116
+/- : 23% over LY and $432 over PS
Dinner Covers: 211
Avg PPA: $28.99
Weather: another hot one.
Special events?: none
Who worked: John, Krystin, Cindy, Sophia, Dusten CL, Alyssa Cktl, Brennan FR, Beorn SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started off steady, but didn't fill up until just around 7, and had a lot of incomplete parties at that time. Only had a handful of tables on the wait at any time. Wait never got past 35m, except for one table that went almost 15m over right when the wait began. We sent them gyoza as an apology, they were incredibly grateful. They even left a 5-star Yelp review as they were seated, and let Sophia know how happy they were. Wait hung around for a little longer, and we didn't actually end it until 9:25. Went 4 on and cut Annie and Alyssa then, but still had another trickle of tables. Went 3 on at 9:40 to close. Ticket times were good.
Specials: Mapo Tofu - 7, Special Roll - 19, Whole Aji - 2
3 Staff members that stood out (why/how):
- Alyssa did wonderfully tonight, as it was a busier cocktailing shift for her to catch more experience. She said that she learned a lot, and got better with her organization.
-Beorn is working on his attention to detail, which is great.
Any VIP's in?Aki and friends, Taylor and Olive, Addie and her bf, new Daruma employee
Comps& Void Detail: Birthday Camembert, Recovery Gyoza, Kome Bucks from Megan, Spill Sapporo, Emp Day Off for Aki and friends, Emp Day Off for Daruma.
R&M needs:
86'd items/ need more: toro
Thursday AM Recap 7/20/17
Written By: Leary
LY Lunch Sales: 1948
Projected Sales : 2247(+196)
TY Lunch Sales: 2443
+/- : +495, +25%
Lunch Covers: 126
Avg PPA: 19.39
Previous Days Labor: 27% (that's with out adding the large catering order in the sales)
Previous Days Comps: 6%
Controllable Comps: 3.2%
Weather: Another hot and sunny day
Special events?:
Who worked:
John, Derek, Kelly, Johnny Cl, Brennan tr Zayn FR, Alyssa H, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was solid lunch today. Had a walk in 9-top right at open, a walk-in 7-top around 1140, and a 10-top reservation at noon. Filled up by noon and had a small wait here or there. Started slowing down after 1, but stayed pretty steady until 125. 2 on at 130. No customer issues, and no controllable comps. Tickets were good. The BOH and Sushi Bar handle the big top tickets well.
Specials:
3 Staff members that stood out (why/how):
- Zayn did well for his last train. It was a busy shift so he got some solid practice on how to handle a rush.
- Beorn was very solid during the rush today.
-John handled the back Bs very today. Started off the shift with a 9-top, and ran a full section until 115. He has really improved at consolidating his actions.
Any VIP's in?
-Rob
Comps& Void Detail:
1 Bday Comp, and Emp Kome Bucks from John
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1948
Projected Sales : 2247(+196)
TY Lunch Sales: 2443
+/- : +495, +25%
Lunch Covers: 126
Avg PPA: 19.39
Previous Days Labor: 27% (that's with out adding the large catering order in the sales)
Previous Days Comps: 6%
Controllable Comps: 3.2%
Weather: Another hot and sunny day
Special events?:
Who worked:
John, Derek, Kelly, Johnny Cl, Brennan tr Zayn FR, Alyssa H, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was solid lunch today. Had a walk in 9-top right at open, a walk-in 7-top around 1140, and a 10-top reservation at noon. Filled up by noon and had a small wait here or there. Started slowing down after 1, but stayed pretty steady until 125. 2 on at 130. No customer issues, and no controllable comps. Tickets were good. The BOH and Sushi Bar handle the big top tickets well.
Specials:
3 Staff members that stood out (why/how):
- Zayn did well for his last train. It was a busy shift so he got some solid practice on how to handle a rush.
- Beorn was very solid during the rush today.
-John handled the back Bs very today. Started off the shift with a 9-top, and ran a full section until 115. He has really improved at consolidating his actions.
Any VIP's in?
-Rob
Comps& Void Detail:
1 Bday Comp, and Emp Kome Bucks from John
R&M needs:
86'd items/ need more:
Wednesday, July 19, 2017
Wednesday PM Recap 7/19/17
Written By: Chelsea
LY Dinner Sales: $4751
Projected Sales : The projection was blank and I already forgot how to calculate them since my brain is fried today, so sorry! :(
TY Dinner Sales: $5306
+/- : 12% over LY
Dinner Covers: 186
Avg PPA: $28.53
Weather: warm with another little rain pop.
Special events?: none, but it was a weird day. Everyone's got something going on! Full moon? New moon? Moon in retrograde?
Who worked: Krystin, Lindsey, Mandy, Cindy, Sophia CL, John FR, Beorn SA, Rachel and then also Patrick training Kelly Host.
Flow of Business, Cuts and Ticket Times: Got here at 5:45, it was not yet full, didn't fill up until almost 7pm. Wait was just 10-15 mins for a while, so close to 1 in 1 out for a bit. Got to 35 minutes for a bit around 8-8:30, but it moved really quickly as well, those folks were all sat around 20m instead. Went off the wait by 9:15, cut Patrick and went 3 on then. Went 2 on at 9:30 to close, had a trickle of tables after that. Ticket times were overall good, had a few nigiri pieces hit 25m without issue, but had one piece of Aji nigiri get cancelled from the long ticket time.
Had a weird interaction with a couple guys tonight. Around 7:15, we got a call for a 6-top in the party room at 8:15. Since it was still pretty slow at this point and there were no larger parties on the wait (not even a 5-top) I told Patrick and Kelly that they could take the reservation and to let them know that we usually take a credit card to hold the room, but that since it was currently available and we weren't too busy that we would make an exception this time. Around 8:40, two guys show up and try to walk in the party room and start ordering, but Rachel let them know that their party needed to be complete to be sat. They agreed and went and sat in the lobby, and then went back up to Patrick. I had been out running food and came back as Patrick was ending explaining to them that it is our policy that they be complete before they were sat. The man said, "Well, do you want us to go somewhere else?" and Patrick was very calm and said No sir, of course not, and we can serve you drinks in the lobby while you're waiting for the rest of your party. I stood directly next to Pat and was close to intervening, but Patrick had it down so well that I didn't want to increase the tension. The gentlemen sat in the lobby with a drink menu, declining to place an order when Patrick had come around, and then walked out around 8:55. Just odd more than anything.
Sophia's last table had a glass of Snow Maiden, and she had just gotten a couple tables, so she had someone else pour it for her. When the customer was half done with the glass, he realized it was cracked (not cracked off or anything, just a hairline crack down the side). Sophia quickly took the glass from him and replaced it with a new one. She didn't let me know until she was closing them out, to ask me to take off the glass of Snow Maiden. I asked her why she didn't let me know earlier, and she said that the guy was cool about it so she didn't think she needed to. I asked her to please let a MOD know about these things as soon as possible so we can handle them as they occur. We comped the glass of Snow Maiden and their soft serve, and I went over with Kome Bucks for next time and apologized profusely for the situation. They said they come here all the time and weren't worried about it at all, and that they really appreciated the gesture. Fingers crossed.
Specials: Mabo-Nasu - 9, Chef's Nigiri Set - 11, Whole Aji - 2
3 Staff members that stood out (why/how):
- Caught Warren texting in the dry storage, wrote him up.
- Krystin was helping out all over the place as usual!
- Patrick. Just can't get enough of how great he is with customers and how well he trains and how much he helps out. He handled the situation with those two guys so well, so calm and composed at all times. Such a skill.
- Kelly is still doing well, she's gonna be another strong host. Overheard her talking to customers and she has a great tone and is so polite.
Any VIP's in? Dusten, Patrick's wife Alex, Leslie, Vince's friend Clark, a couple HomeAway employees.
Comps& Void Detail: Emp day off for Dusten, Birthday Taiyaki, Birthday Camembert, Sushi Bar Error long ticket time Aji nigiri, FOH Error Snow Maiden GL and Softo, FNF Mabo Nasu for Clark, FNF for Alex, DNL 2x Yamagobo nigiris, I bought one of my HA employee pals a couple Sake Toro nigiris, FNF sent the other HA employees two pork belly pieces, as they just got married a couple weeks ago. Training meals. Voided two glasses of Snow Maiden, it was supposed to be a bottle.
R&M needs: Beorn let me know that the dumpster is starting to overflow.
86'd items/ need more: Usu Nigori
LY Dinner Sales: $4751
Projected Sales : The projection was blank and I already forgot how to calculate them since my brain is fried today, so sorry! :(
TY Dinner Sales: $5306
+/- : 12% over LY
Dinner Covers: 186
Avg PPA: $28.53
Weather: warm with another little rain pop.
Special events?: none, but it was a weird day. Everyone's got something going on! Full moon? New moon? Moon in retrograde?
Who worked: Krystin, Lindsey, Mandy, Cindy, Sophia CL, John FR, Beorn SA, Rachel and then also Patrick training Kelly Host.
Flow of Business, Cuts and Ticket Times: Got here at 5:45, it was not yet full, didn't fill up until almost 7pm. Wait was just 10-15 mins for a while, so close to 1 in 1 out for a bit. Got to 35 minutes for a bit around 8-8:30, but it moved really quickly as well, those folks were all sat around 20m instead. Went off the wait by 9:15, cut Patrick and went 3 on then. Went 2 on at 9:30 to close, had a trickle of tables after that. Ticket times were overall good, had a few nigiri pieces hit 25m without issue, but had one piece of Aji nigiri get cancelled from the long ticket time.
Had a weird interaction with a couple guys tonight. Around 7:15, we got a call for a 6-top in the party room at 8:15. Since it was still pretty slow at this point and there were no larger parties on the wait (not even a 5-top) I told Patrick and Kelly that they could take the reservation and to let them know that we usually take a credit card to hold the room, but that since it was currently available and we weren't too busy that we would make an exception this time. Around 8:40, two guys show up and try to walk in the party room and start ordering, but Rachel let them know that their party needed to be complete to be sat. They agreed and went and sat in the lobby, and then went back up to Patrick. I had been out running food and came back as Patrick was ending explaining to them that it is our policy that they be complete before they were sat. The man said, "Well, do you want us to go somewhere else?" and Patrick was very calm and said No sir, of course not, and we can serve you drinks in the lobby while you're waiting for the rest of your party. I stood directly next to Pat and was close to intervening, but Patrick had it down so well that I didn't want to increase the tension. The gentlemen sat in the lobby with a drink menu, declining to place an order when Patrick had come around, and then walked out around 8:55. Just odd more than anything.
Sophia's last table had a glass of Snow Maiden, and she had just gotten a couple tables, so she had someone else pour it for her. When the customer was half done with the glass, he realized it was cracked (not cracked off or anything, just a hairline crack down the side). Sophia quickly took the glass from him and replaced it with a new one. She didn't let me know until she was closing them out, to ask me to take off the glass of Snow Maiden. I asked her why she didn't let me know earlier, and she said that the guy was cool about it so she didn't think she needed to. I asked her to please let a MOD know about these things as soon as possible so we can handle them as they occur. We comped the glass of Snow Maiden and their soft serve, and I went over with Kome Bucks for next time and apologized profusely for the situation. They said they come here all the time and weren't worried about it at all, and that they really appreciated the gesture. Fingers crossed.
Specials: Mabo-Nasu - 9, Chef's Nigiri Set - 11, Whole Aji - 2
3 Staff members that stood out (why/how):
- Caught Warren texting in the dry storage, wrote him up.
- Krystin was helping out all over the place as usual!
- Patrick. Just can't get enough of how great he is with customers and how well he trains and how much he helps out. He handled the situation with those two guys so well, so calm and composed at all times. Such a skill.
- Kelly is still doing well, she's gonna be another strong host. Overheard her talking to customers and she has a great tone and is so polite.
Any VIP's in? Dusten, Patrick's wife Alex, Leslie, Vince's friend Clark, a couple HomeAway employees.
Comps& Void Detail: Emp day off for Dusten, Birthday Taiyaki, Birthday Camembert, Sushi Bar Error long ticket time Aji nigiri, FOH Error Snow Maiden GL and Softo, FNF Mabo Nasu for Clark, FNF for Alex, DNL 2x Yamagobo nigiris, I bought one of my HA employee pals a couple Sake Toro nigiris, FNF sent the other HA employees two pork belly pieces, as they just got married a couple weeks ago. Training meals. Voided two glasses of Snow Maiden, it was supposed to be a bottle.
R&M needs: Beorn let me know that the dumpster is starting to overflow.
86'd items/ need more: Usu Nigori
Wednesday AM Recap
Written By: Leary
LY Lunch Sales: 1700
Projected Sales : 1745 (-90)
TY Lunch Sales: 1655
+/- : -45, -3%
Lunch Covers: 103
Avg PPA: 16.07
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.5%
Weather: Another hot day
Special events?:
Who worked:
Krystin, Derek, Kelly, Johnny Cl, John FR, Beorn SA, Pat H
Flow of Business, Cuts and Ticket Times:
We had a decent pop around noon, and filled of the restaurant for about 30 minutes. The party room wasn't sat and the sushi bar never filled up. Started dying off pretty quickly by 1pm. 3 on at 115, and 2 on at 130. Ticket times were good, and no controllable comps.
One snag that was my fault. There were some guests that sat at S5 and moved to A5. There was a pile at the sushi bar, and I was running items out for the servers and dropped a board of nigiri to the sushi bar that was meant for A5. I should have asked Kazu about, but I thought maybe the sushi bar was busy and didn't see the seat number. Thats what I get for making assumptions, and trying to be helpful. Kazu made the remake for A5 very quickly, and the lady at S4 enjoyed the nigiri so it worked out in the end.
Specials:
3 Staff members that stood out (why/how):
-Beorn did well today, and seems to be getting better about the details.
-Kudos to John for picking up for Hiroe on the fly so we had a food runner for dinner.
-Johnny had a pretty slow day, but stayed positive and helped out everyone else on the floor.
Any VIP's in?
Barth was in solo today
Comps& Void Detail:
No comps or voids
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1700
Projected Sales : 1745 (-90)
TY Lunch Sales: 1655
+/- : -45, -3%
Lunch Covers: 103
Avg PPA: 16.07
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.5%
Weather: Another hot day
Special events?:
Who worked:
Krystin, Derek, Kelly, Johnny Cl, John FR, Beorn SA, Pat H
Flow of Business, Cuts and Ticket Times:
We had a decent pop around noon, and filled of the restaurant for about 30 minutes. The party room wasn't sat and the sushi bar never filled up. Started dying off pretty quickly by 1pm. 3 on at 115, and 2 on at 130. Ticket times were good, and no controllable comps.
One snag that was my fault. There were some guests that sat at S5 and moved to A5. There was a pile at the sushi bar, and I was running items out for the servers and dropped a board of nigiri to the sushi bar that was meant for A5. I should have asked Kazu about, but I thought maybe the sushi bar was busy and didn't see the seat number. Thats what I get for making assumptions, and trying to be helpful. Kazu made the remake for A5 very quickly, and the lady at S4 enjoyed the nigiri so it worked out in the end.
Specials:
3 Staff members that stood out (why/how):
-Beorn did well today, and seems to be getting better about the details.
-Kudos to John for picking up for Hiroe on the fly so we had a food runner for dinner.
-Johnny had a pretty slow day, but stayed positive and helped out everyone else on the floor.
Any VIP's in?
Barth was in solo today
Comps& Void Detail:
No comps or voids
R&M needs:
86'd items/ need more:
Tuesday, July 18, 2017
Tuesday PM Recap 7/18/17
Written By: Naoto
LY Dinner Sales:4994
Projected Sales :5275 (-922)
TY Dinner Sales: 4353
+/- : -$641, -13%
Dinner Covers: 175
Avg PPA:24.87
Weather:
Hot 88/76
Special events?:
none
Who worked:
Lindsey, Amanda, Ruthy, Cindy, Clair CL, Hiroe
Flow of Business, Cuts and Ticket Times:
Tonight was pretty slow. Few pops during the Happy Hours. Started to pick up around 7:30 up until 9:00, at which point we cut Lindsey who was a double. Waited a little to see if we would get a late night pop, but we never did so went down to 2 on at 9:30. The floor was empty by 9:55.
Party room was occupied by employees of Toppan Group. Went in to check up with the guests few times, and it seemed that Ruthy took great care of our customers and they were very happy with both the service and the meal.
A sunshine roll was returned from B7, for the mango in the roll was not fully ripe. Leary had the Sushi Bar make a fresh roll, after double checking the quality of the mango being used, and took care of the roll after the check.
Specials:
Nigiri Trio (10)
Mabo Nasu (5)
3 Staff members that stood out (why/how):
Kelly(Host) did well for her second training. Appears to be absorbing all her training from Alyssa.
Ruthy made sure her party was being taken care of to the fullest, while keeping a constant attention with her other tables.
Zack was on point bussing and resetting the table.
Any VIP's in?
James and Ingrid
Gary and Lee
Monk
Comps& Void Detail:
Training meal for Alyssa and Kelly
Sushi Bar- Sunshine Roll/ Unripe mango
Owners Comp - 3 x Salmon Kama for Toppan Party from Take
Employee day off for Zayn
R&M needs:
86'd items/ need more:
LY Dinner Sales:4994
Projected Sales :5275 (-922)
TY Dinner Sales: 4353
+/- : -$641, -13%
Dinner Covers: 175
Avg PPA:24.87
Weather:
Hot 88/76
Special events?:
none
Who worked:
Lindsey, Amanda, Ruthy, Cindy, Clair CL, Hiroe
Flow of Business, Cuts and Ticket Times:
Tonight was pretty slow. Few pops during the Happy Hours. Started to pick up around 7:30 up until 9:00, at which point we cut Lindsey who was a double. Waited a little to see if we would get a late night pop, but we never did so went down to 2 on at 9:30. The floor was empty by 9:55.
Party room was occupied by employees of Toppan Group. Went in to check up with the guests few times, and it seemed that Ruthy took great care of our customers and they were very happy with both the service and the meal.
A sunshine roll was returned from B7, for the mango in the roll was not fully ripe. Leary had the Sushi Bar make a fresh roll, after double checking the quality of the mango being used, and took care of the roll after the check.
Specials:
Nigiri Trio (10)
Mabo Nasu (5)
3 Staff members that stood out (why/how):
Kelly(Host) did well for her second training. Appears to be absorbing all her training from Alyssa.
Ruthy made sure her party was being taken care of to the fullest, while keeping a constant attention with her other tables.
Zack was on point bussing and resetting the table.
Any VIP's in?
James and Ingrid
Gary and Lee
Monk
Comps& Void Detail:
Training meal for Alyssa and Kelly
Sushi Bar- Sunshine Roll/ Unripe mango
Owners Comp - 3 x Salmon Kama for Toppan Party from Take
Employee day off for Zayn
R&M needs:
86'd items/ need more:
Tuesday AM Recap 7/18/17
Written By: Leary
LY Lunch Sales: 1883
Projected Sales : 1825 (-90)
TY Lunch Sales: 1735
+/- : -$148, -8%
Lunch Covers: 103
Avg PPA: 16.84
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 4.5%
Weather: Hot and sunny
Special events?:
Who worked:
Lindsey, Pat, Kelly, Johnny Cl, Hiroe FR, Zach SA, Annie H
Flow of Business, Cuts and Ticket Times:
It seemed like we were going to have a busy day. We had a line at the door when we opened. Very odd for a Tuesday. We had 7 tables sit right at open and then it slowed down. We also had a last minute 9-top in the party room to help with sales a little bit. It was dead by 1 pm, went 3 on. 2 on at 115 pm. Ticket times were good. No comps or customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
- Rob
- Franklin
- Sean from parkside with son
-A couple of other familiar faces
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1883
Projected Sales : 1825 (-90)
TY Lunch Sales: 1735
+/- : -$148, -8%
Lunch Covers: 103
Avg PPA: 16.84
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 4.5%
Weather: Hot and sunny
Special events?:
Who worked:
Lindsey, Pat, Kelly, Johnny Cl, Hiroe FR, Zach SA, Annie H
Flow of Business, Cuts and Ticket Times:
It seemed like we were going to have a busy day. We had a line at the door when we opened. Very odd for a Tuesday. We had 7 tables sit right at open and then it slowed down. We also had a last minute 9-top in the party room to help with sales a little bit. It was dead by 1 pm, went 3 on. 2 on at 115 pm. Ticket times were good. No comps or customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
- Rob
- Franklin
- Sean from parkside with son
-A couple of other familiar faces
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Monday, July 17, 2017
Monday PM Recap 7/17/2017
Written By: Chelsea
LY Dinner Sales: $4690
Projected Sales : $5125
TY Dinner Sales: $5324
+/- : 14% over LY and $199 over PS
Dinner Covers: 207
Avg PPA: $25.72
Weather: warm with a little rain pop!
Special events?: Service Industry Night
Who worked: Kelly, Sayo, Ruthy, Mandy, Clair CL, Hiroe FR, Zach SA, Patrick training Kelly and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off steady and stayed just about full for some time, only going on the wait around 7:45. Wait got to 35m at the peak, and we were off the wait by 9. Cut Alyssa and went 3 on then, and went 2 on at 9:15 to close. Ticket times were good!
Specials: Whole Aji - 1, Suzuki Carpaccio - 9, Tako Poke - 5
3 Staff members that stood out (why/how):
- Zach was back from being off on vacation for a while, and it showed. Before 7:30, I had to go get him from the dish pit/server station area three times. Each time, at least one table had gotten up and everyone said "thank you" and "arigato" loud enough that he must have heard it, but he was over chatting away with Eli and Kohei (the first and third time, second time he was in the server station chatting with the servers). After the third time, I asked him if everything was okay and he was feeling well, and he said that he was but was just out of the swing of things from being out for a while, but would pick it up. I also asked Eli and Kohei to not distract him while he is working. After I talked to Zach, things definitely picked up, but still at his usual 85% pace. Luckily, it wasn't too busy tonight, but before he left I reminded him that most nights are much busier and he needs to keep his eyes and ears alert at all times.
- Kelly (host) is a great new addition. Very friendly and polite, loves Kome so has a lot of enthusiasm, and has a lot of FOH experience. She picked everything up pretty quickly (thankfully Pat was a superstar trainer), and said she'd feel more comfortable with Resy and the ipad after a couple shifts.
- Ruthy was very helpful as usual tonight, going around and checking in with everyone to see who needed help and picking up the slack where she could, and where Zach was lacking.
Any VIP's in? Vivian (bright outfits girl) with her bf and a friend. My friends Sam and Nicole. SIN folks listed below.
Comps& Void Detail: SIN for Barfly's, Hopfields, and another that Ruthy couldn't understand but didn't want to ask them a third time what they said. Kome Bucks from Barfly's. Void Server Misring Shio Saba (supposed to be saba miso), Summertime (supposed to be sunshine) and bottle of Usu Nigori (supposed to be a glass)
R&M needs: the side of the soft serve machine was really gross. It looked like it hadn't been wiped down in a while, and what was in the pan on the side and all over the sides looked to be bamboo charcoal, which we haven't had in a little while. Clair did her best to scrub it off, but it didn't all come up with the one scrubbing (there's just a little left on the bottom).
Update: Forgot to add that when Patrick turned off the outside fans, it knocked out the lights over the Kome letters out front.
86'd items/ need more: Tako Poke, Whole Aji
LY Dinner Sales: $4690
Projected Sales : $5125
TY Dinner Sales: $5324
+/- : 14% over LY and $199 over PS
Dinner Covers: 207
Avg PPA: $25.72
Weather: warm with a little rain pop!
Special events?: Service Industry Night
Who worked: Kelly, Sayo, Ruthy, Mandy, Clair CL, Hiroe FR, Zach SA, Patrick training Kelly and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off steady and stayed just about full for some time, only going on the wait around 7:45. Wait got to 35m at the peak, and we were off the wait by 9. Cut Alyssa and went 3 on then, and went 2 on at 9:15 to close. Ticket times were good!
Specials: Whole Aji - 1, Suzuki Carpaccio - 9, Tako Poke - 5
3 Staff members that stood out (why/how):
- Zach was back from being off on vacation for a while, and it showed. Before 7:30, I had to go get him from the dish pit/server station area three times. Each time, at least one table had gotten up and everyone said "thank you" and "arigato" loud enough that he must have heard it, but he was over chatting away with Eli and Kohei (the first and third time, second time he was in the server station chatting with the servers). After the third time, I asked him if everything was okay and he was feeling well, and he said that he was but was just out of the swing of things from being out for a while, but would pick it up. I also asked Eli and Kohei to not distract him while he is working. After I talked to Zach, things definitely picked up, but still at his usual 85% pace. Luckily, it wasn't too busy tonight, but before he left I reminded him that most nights are much busier and he needs to keep his eyes and ears alert at all times.
- Kelly (host) is a great new addition. Very friendly and polite, loves Kome so has a lot of enthusiasm, and has a lot of FOH experience. She picked everything up pretty quickly (thankfully Pat was a superstar trainer), and said she'd feel more comfortable with Resy and the ipad after a couple shifts.
- Ruthy was very helpful as usual tonight, going around and checking in with everyone to see who needed help and picking up the slack where she could, and where Zach was lacking.
Any VIP's in? Vivian (bright outfits girl) with her bf and a friend. My friends Sam and Nicole. SIN folks listed below.
Comps& Void Detail: SIN for Barfly's, Hopfields, and another that Ruthy couldn't understand but didn't want to ask them a third time what they said. Kome Bucks from Barfly's. Void Server Misring Shio Saba (supposed to be saba miso), Summertime (supposed to be sunshine) and bottle of Usu Nigori (supposed to be a glass)
R&M needs: the side of the soft serve machine was really gross. It looked like it hadn't been wiped down in a while, and what was in the pan on the side and all over the sides looked to be bamboo charcoal, which we haven't had in a little while. Clair did her best to scrub it off, but it didn't all come up with the one scrubbing (there's just a little left on the bottom).
Update: Forgot to add that when Patrick turned off the outside fans, it knocked out the lights over the Kome letters out front.
86'd items/ need more: Tako Poke, Whole Aji
Monday AM Recap 7/17/17
Written By: Leary
LY Lunch Sales: 2121
Projected Sales : 1875 (-128)
TY Lunch Sales: 1747
+/- : -374, -18%
Lunch Covers: 83
Avg PPA: 21.05
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Grace, Johnny Cl, Alyssa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. We didn't have an SA because of a miscommunication between Zayn and myself, but we didn't really need one. We never filled up, and never went on a wait. 2 on at 1, 1 for the last 20 minutes.
We had one small pop, and had some longer ticket times on rolls. Went over 25 minutes on a few tickets, which isn't horrible, but hard to explain when we are as slow as we were. When I checked on the orders. Lee was moving like a mad man, David was moving at a snails pace, and Kazu starting looking at tickets when he noticed me standing there. I had to ask Kazu to help Lee plate rolls. Disappointing to not see better team work behind the sushi bar. Once they got through that small little pop of tickets everything was fine. The table was understanding about the wait, and luckily had a few appetizers so they weren't starving.
Specials:
3 Staff members that stood out (why/how):
-Alyssa was great at splitting her time between the host stand and helping me SA.
-All the servers pitched in helping bus tables today.
-I followed up with Kazu and Lee about the tickets at the end of the shift. Kazu did offer help, and Lee refused. I explained to Lee there's no shame in asking for helping, and told Kazu that as Ichiban weather someone wants help or not it's his responsibility to ensure tickets are coming out in a timely manner.
Any VIP's in?
-Meg with her daughter
-Barth with mother
-Steve the Sushi Bar baller
Comps& Void Detail: None
R&M needs:
-Pinning down a time to get Commercial Kitchen out here this week. I've been getting a bit of runaround from the dispatcher. I'll keep hounding them until I get someone out here.
Updated: They will be here between 8am-9am Friday morning
86'd items/ need more:
LY Lunch Sales: 2121
Projected Sales : 1875 (-128)
TY Lunch Sales: 1747
+/- : -374, -18%
Lunch Covers: 83
Avg PPA: 21.05
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Grace, Johnny Cl, Alyssa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. We didn't have an SA because of a miscommunication between Zayn and myself, but we didn't really need one. We never filled up, and never went on a wait. 2 on at 1, 1 for the last 20 minutes.
We had one small pop, and had some longer ticket times on rolls. Went over 25 minutes on a few tickets, which isn't horrible, but hard to explain when we are as slow as we were. When I checked on the orders. Lee was moving like a mad man, David was moving at a snails pace, and Kazu starting looking at tickets when he noticed me standing there. I had to ask Kazu to help Lee plate rolls. Disappointing to not see better team work behind the sushi bar. Once they got through that small little pop of tickets everything was fine. The table was understanding about the wait, and luckily had a few appetizers so they weren't starving.
Specials:
3 Staff members that stood out (why/how):
-Alyssa was great at splitting her time between the host stand and helping me SA.
-All the servers pitched in helping bus tables today.
-I followed up with Kazu and Lee about the tickets at the end of the shift. Kazu did offer help, and Lee refused. I explained to Lee there's no shame in asking for helping, and told Kazu that as Ichiban weather someone wants help or not it's his responsibility to ensure tickets are coming out in a timely manner.
Any VIP's in?
-Meg with her daughter
-Barth with mother
-Steve the Sushi Bar baller
Comps& Void Detail: None
R&M needs:
-Pinning down a time to get Commercial Kitchen out here this week. I've been getting a bit of runaround from the dispatcher. I'll keep hounding them until I get someone out here.
Updated: They will be here between 8am-9am Friday morning
86'd items/ need more:
Sunday, July 16, 2017
Sunday 7/16/17 recap
Written By: Dusten
LY Lunch Sales: 2583
Projected Sales : 2816
TY Lunch Sales: 2754
+/- :7% over LY and $62 short of PS
Lunch Covers: 149
Avg PPA: 18.14
LY Dinner Sales: 6167
Projected Sales : 6220
TY Dinner Sales: 5907
+/- : 4% under LY and short of PS by $313
Dinner Covers: 201
Avg PPA: 29.39
Previous Days Labor: 19%
Previous Days Comps: 5.09%
Controllable Comps: 2.03%
Weather: 90's with some clouds.
Special events?:
Who worked: Lunch: Derek, Patrick, Renee, Mandy CL Annie H, Beoorn SA and Brennan SA
Dinner: Derek, Grace, Cindy, Ruthy, Krystin CL, Annie for Alyssa and Rachel H, John CKTL, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not very busy. 2/3 full at 12:45 and that's about the height of it. Had to re-fire some ramen noodles in new water, so a tables ramen took a little longer. Brought out 2 Zato pieces for them and explained the situation. They were happy. Cut Derek at 2:15 and Patrick at 2:30pm.
Dinner had a more modest start than last week. Gradual build to a wait at about 7pm. No parties reserved, but had a couple larger groups walk in that we put in the PR. Things looked like they'd taper off around 8:45 but we got another pop of 2 top tables. Cut Derek and Cindy and Annie a1 9:15pm and everyone else but Kristen at 9:45pm. No ticket times.
Specials: 10 tako poke, 3 aji sashimi, 5 nigiri sets
3 Staff members that stood out (why/how): Brennan got a t-shirt. Asked that be taken from his check.
Tested a bit of Justin's ramen noodles at lunch during service. They were slimy with starch and slightly over cooked. Changed the water and re-fired the noodles. They may still have been a little soft, but they were much better. I know Daruma has different noodle cookers than we do, but the noodles are the same. I think it would be great if all new ramen chef's could get to Daruma to experience the standard for our noodle. Sun Noodle still makes a custom noodle for us, correct?
We had two separate 2-tops tables of visibly intoxicated people walk in, one right after the other. John, Cindy and Ruthy all did a great job of making everyone aware of the situations. They refused to serve them, despite multiple attempts by the first group and soon both groups left without incident or dining and dashing. Just weird to have back to back tables of drunks wander in randomly. Super proud of those three. Ruthy enjoyed herself a little too much- her table ordered a few things and then booked it out the door when refused booze. She went after them to make sure they were leaving and let them know she'd cancel their food. Nothing was made.
Rachel has a spacey, constantly overwhelmed sense about her. Maybe it is just her relative newness to the job. It's nothing terribly detrimental, but just something to keep an eye out for. For example, she wanted to put a 6-top somewhere on the floor, checked with me about where I thought we should put them. The party room was available, so that was my suggestion. It'd never even occurred to her. She just does little things like that. I'm sure she'll pick up more with practice.
Derek won Bingo tonight. I even made the cards a little harder. He took home $20 in food credit to Alamo.
Any VIP's in? Somm Rob. O.J., Taylor Kirk and GF all for lunch.
Dinner: Cheer-ups Owners. The Ladies of Saigon le Vendeur. A few regular faces.
Comps& Void Detail: Spill for open kirin light left over night. I must've missed that it didn't have a cap when I closed last night.
Another spill for a kirin that was dropped in the office. Got it cleaned up.
Grace's B2 marked 10 anago pieces meaning to mark unagi. She'd kept the menu that was clearly marked anago, but they wouldn't budge and didn't want their mistake. Comped it to guest changed mind.
Same problem with a different table and two trio rolls. They'd meant to order crunchy dynamite. There was no talking them out of their spicy tuna hankering.
FNF'd a katsuo tataki for the ladies of Saigon le Vendeur... I can never remember their names. Tebi's GF, her sister and their mom.
$15 customer Kome bucks
$10 employee kome bucks from Renee.
R&M needs: Toshi spotted two small roaches in the first bathroom around the sink this morning before opening. No other sightings at press time.
There is a BMW convertible that has been left in our parking lot for possibly several days now. I definitely noticed it last night when leaving, but Ben says he has seen it all week.
86'd items/ need more: Can we go back to having designated floor cleaning equipment for the respective departments? After a week, any new brooms look like they've been run over by a grease soaked lawnmower. That may work for kitchen and sushi bar purposes, but we probably shouldn't be dragging that mess all over the sales floor. Also, if there is more than one dustpan, no one seems to know where the second one is. Same for the deck brush. The deck brush we have now is great by the way.
LY Lunch Sales: 2583
Projected Sales : 2816
TY Lunch Sales: 2754
+/- :7% over LY and $62 short of PS
Lunch Covers: 149
Avg PPA: 18.14
LY Dinner Sales: 6167
Projected Sales : 6220
TY Dinner Sales: 5907
+/- : 4% under LY and short of PS by $313
Dinner Covers: 201
Avg PPA: 29.39
Previous Days Labor: 19%
Previous Days Comps: 5.09%
Controllable Comps: 2.03%
Weather: 90's with some clouds.
Special events?:
Who worked: Lunch: Derek, Patrick, Renee, Mandy CL Annie H, Beoorn SA and Brennan SA
Dinner: Derek, Grace, Cindy, Ruthy, Krystin CL, Annie for Alyssa and Rachel H, John CKTL, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not very busy. 2/3 full at 12:45 and that's about the height of it. Had to re-fire some ramen noodles in new water, so a tables ramen took a little longer. Brought out 2 Zato pieces for them and explained the situation. They were happy. Cut Derek at 2:15 and Patrick at 2:30pm.
Dinner had a more modest start than last week. Gradual build to a wait at about 7pm. No parties reserved, but had a couple larger groups walk in that we put in the PR. Things looked like they'd taper off around 8:45 but we got another pop of 2 top tables. Cut Derek and Cindy and Annie a1 9:15pm and everyone else but Kristen at 9:45pm. No ticket times.
Specials: 10 tako poke, 3 aji sashimi, 5 nigiri sets
3 Staff members that stood out (why/how): Brennan got a t-shirt. Asked that be taken from his check.
Tested a bit of Justin's ramen noodles at lunch during service. They were slimy with starch and slightly over cooked. Changed the water and re-fired the noodles. They may still have been a little soft, but they were much better. I know Daruma has different noodle cookers than we do, but the noodles are the same. I think it would be great if all new ramen chef's could get to Daruma to experience the standard for our noodle. Sun Noodle still makes a custom noodle for us, correct?
We had two separate 2-tops tables of visibly intoxicated people walk in, one right after the other. John, Cindy and Ruthy all did a great job of making everyone aware of the situations. They refused to serve them, despite multiple attempts by the first group and soon both groups left without incident or dining and dashing. Just weird to have back to back tables of drunks wander in randomly. Super proud of those three. Ruthy enjoyed herself a little too much- her table ordered a few things and then booked it out the door when refused booze. She went after them to make sure they were leaving and let them know she'd cancel their food. Nothing was made.
Rachel has a spacey, constantly overwhelmed sense about her. Maybe it is just her relative newness to the job. It's nothing terribly detrimental, but just something to keep an eye out for. For example, she wanted to put a 6-top somewhere on the floor, checked with me about where I thought we should put them. The party room was available, so that was my suggestion. It'd never even occurred to her. She just does little things like that. I'm sure she'll pick up more with practice.
Derek won Bingo tonight. I even made the cards a little harder. He took home $20 in food credit to Alamo.
Any VIP's in? Somm Rob. O.J., Taylor Kirk and GF all for lunch.
Dinner: Cheer-ups Owners. The Ladies of Saigon le Vendeur. A few regular faces.
Comps& Void Detail: Spill for open kirin light left over night. I must've missed that it didn't have a cap when I closed last night.
Another spill for a kirin that was dropped in the office. Got it cleaned up.
Grace's B2 marked 10 anago pieces meaning to mark unagi. She'd kept the menu that was clearly marked anago, but they wouldn't budge and didn't want their mistake. Comped it to guest changed mind.
Same problem with a different table and two trio rolls. They'd meant to order crunchy dynamite. There was no talking them out of their spicy tuna hankering.
FNF'd a katsuo tataki for the ladies of Saigon le Vendeur... I can never remember their names. Tebi's GF, her sister and their mom.
$15 customer Kome bucks
$10 employee kome bucks from Renee.
R&M needs: Toshi spotted two small roaches in the first bathroom around the sink this morning before opening. No other sightings at press time.
There is a BMW convertible that has been left in our parking lot for possibly several days now. I definitely noticed it last night when leaving, but Ben says he has seen it all week.
86'd items/ need more: Can we go back to having designated floor cleaning equipment for the respective departments? After a week, any new brooms look like they've been run over by a grease soaked lawnmower. That may work for kitchen and sushi bar purposes, but we probably shouldn't be dragging that mess all over the sales floor. Also, if there is more than one dustpan, no one seems to know where the second one is. Same for the deck brush. The deck brush we have now is great by the way.
Saturday PM Recap 7/15/17
Written By: Chelsea
LY Dinner Sales: $6913
Projected Sales : $7983
TY Dinner Sales: $8204
+/- : 19% over LY and $22 over PS
Dinner Covers: 284
Avg PPA: $28.89
Weather: rainy at the beginning and then warm and muggy.
Special events?: none
Who worked: Ruthy, Lindsey, Krystin, Renee, Dusten CL and John Cktl, Beorn SA and Patrick FR, Megan and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Had a little line at the door upon opening, and the restaurant filled up by 5:30, wait got to 30-35m pretty shortly afterward, and hung there most of the night. Got off the wait by 10 and went 3 on at that time, also cutting John and Megan. Cut Krystin at 10:25, and let Dusten take over at 10:45. Ticket times were overall good. Had a couple nigiri pieces reach 30m around 5:30, but Krystin had the items spaced out well enough that it was fine.
Specials: Tako Poke - 5, Whole Aji - 4
3 Staff members that stood out (why/how):
- Great to have Patrick food running, he was very helpful with also bussing and bringing up dishes.
- Beorn spilled soy sauce on a guy at the sushi bar. He got a clean/wet rag so the guy could wipe it off and he got it out. I took 15% off their bill ($10) and sent them a soft serve as an apology, and they were very nice and okay with it. Beorn said they were super nice and understanding with him as well, but they still only tipped Dusten $5 on a $55 bill, so not sure if they were just putting on a face or what.
- Had a tako poke contest, which Krystin won, she earned a Mantis gift card.
Any VIP's in? Derek. Folks that sit at the sushi bar with their kid, but they were sans baby today. A few other familiar faces that I didn't recognize.
Comps& Void Detail: Emp day off for Derek, Birthday Taiyaki, Guest Changed Mind Grill Salmon, Recovery for spill, ANA Discount, Kome Bucks from Megan. Spill for a Redbud beer that a couple servers hadn't tried yet that they tasted. Voided 2 misrung hamachi nigiris,
R&M needs:
86'd items/ need more: we kept running low on ramekins all night. same with pint glasses! Endo in NY. Salmon kama. Uni.
LY Dinner Sales: $6913
Projected Sales : $7983
TY Dinner Sales: $8204
+/- : 19% over LY and $22 over PS
Dinner Covers: 284
Avg PPA: $28.89
Weather: rainy at the beginning and then warm and muggy.
Special events?: none
Who worked: Ruthy, Lindsey, Krystin, Renee, Dusten CL and John Cktl, Beorn SA and Patrick FR, Megan and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Had a little line at the door upon opening, and the restaurant filled up by 5:30, wait got to 30-35m pretty shortly afterward, and hung there most of the night. Got off the wait by 10 and went 3 on at that time, also cutting John and Megan. Cut Krystin at 10:25, and let Dusten take over at 10:45. Ticket times were overall good. Had a couple nigiri pieces reach 30m around 5:30, but Krystin had the items spaced out well enough that it was fine.
Specials: Tako Poke - 5, Whole Aji - 4
3 Staff members that stood out (why/how):
- Great to have Patrick food running, he was very helpful with also bussing and bringing up dishes.
- Beorn spilled soy sauce on a guy at the sushi bar. He got a clean/wet rag so the guy could wipe it off and he got it out. I took 15% off their bill ($10) and sent them a soft serve as an apology, and they were very nice and okay with it. Beorn said they were super nice and understanding with him as well, but they still only tipped Dusten $5 on a $55 bill, so not sure if they were just putting on a face or what.
- Had a tako poke contest, which Krystin won, she earned a Mantis gift card.
Any VIP's in? Derek. Folks that sit at the sushi bar with their kid, but they were sans baby today. A few other familiar faces that I didn't recognize.
Comps& Void Detail: Emp day off for Derek, Birthday Taiyaki, Guest Changed Mind Grill Salmon, Recovery for spill, ANA Discount, Kome Bucks from Megan. Spill for a Redbud beer that a couple servers hadn't tried yet that they tasted. Voided 2 misrung hamachi nigiris,
R&M needs:
86'd items/ need more: we kept running low on ramekins all night. same with pint glasses! Endo in NY. Salmon kama. Uni.
Saturday, July 15, 2017
Saturday AM Recap 7/15/17
Written By: Leary
LY Lunch Sales: 2636
Projected Sales : 3040 (-190)
TY Lunch Sales: 2850
+/- : +214, +8%
Lunch Covers: 148
Avg PPA: 19.28
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 1%
Weather: Hot and Sunny again.
Special events?:
Who worked:
Mandy, Kelly, Johnny Cl, John FR, Annie H, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start, and slow last half hour with a pretty hectic middle. Hiroe had called in for her morning shift yesterday, and I was unable to get it covered. I decided to go 3 on and move John to food runner which probably would have been fine if Kelly was in better form. Daniel also tried to call in for his shift, and I told Matt to tell him to get here. He showed up at 2pm. So needless to say, it wasn't the smoothest shift. I was running my butt off today trying to help everyone and we got through it, but its one of those days where service was a little rushed at times. I hate that feeling. We pulled through and things slowed down a bit by 230. Surprisingly only 1 comp today. Some ticket times were a little bit on the long side here or there, but no comps necessary.
Specials:
3 Staff members that stood out (why/how):
-Daniel tried to call in to Matt, and he okay'd it. When I heard that I told him to tell him he needs to come in. He then told Matt that he didn't have gas, and Matt said he would give him gas money when he got here. He then said we ran out of gas on the way here, and then had to take a bus. he was here at 2pm. I talked to him at the end of the shift about his reliability since starting the new job. He tried to give me his typical song and I shut it down, and told him this is not a discussion. If he is late or calls in again, he will be fired. He stormed out of the office. I will have Vince write him a doc, and have it signed.
-Kelly seemed to be doing well in the beginning of the shift, but then started to just crash during the pop. I talked to her about consistency at the end of the shift, and will hopefully see some improvement.
-Annie was chipper, and held down the host stand well which allowed me to put more focus on people's sections.
-John was solid as the food runner, and helpful when he had free time.
Any VIP's in?
-John, he has really taken a liking to Annie so I guess he doesn't like all of our new hostesses.
Comps& Void Detail:
-Guest Changed Mind for a Taiyaki.
R&M needs:
-Victor came out and fixed the A/C again today. It was the capacitor again but a different unit. He said they will commonly pop in extreme heat. I asked if we should go ahead and change the one on the 3rd unit, and he said it looked good but unfortunately even brand new capacitors will pop in triple digit heat. It's part of the reason why A/C companies make so much money in Texas.
86'd items/ need more:
LY Lunch Sales: 2636
Projected Sales : 3040 (-190)
TY Lunch Sales: 2850
+/- : +214, +8%
Lunch Covers: 148
Avg PPA: 19.28
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 1%
Weather: Hot and Sunny again.
Special events?:
Who worked:
Mandy, Kelly, Johnny Cl, John FR, Annie H, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start, and slow last half hour with a pretty hectic middle. Hiroe had called in for her morning shift yesterday, and I was unable to get it covered. I decided to go 3 on and move John to food runner which probably would have been fine if Kelly was in better form. Daniel also tried to call in for his shift, and I told Matt to tell him to get here. He showed up at 2pm. So needless to say, it wasn't the smoothest shift. I was running my butt off today trying to help everyone and we got through it, but its one of those days where service was a little rushed at times. I hate that feeling. We pulled through and things slowed down a bit by 230. Surprisingly only 1 comp today. Some ticket times were a little bit on the long side here or there, but no comps necessary.
Specials:
3 Staff members that stood out (why/how):
-Daniel tried to call in to Matt, and he okay'd it. When I heard that I told him to tell him he needs to come in. He then told Matt that he didn't have gas, and Matt said he would give him gas money when he got here. He then said we ran out of gas on the way here, and then had to take a bus. he was here at 2pm. I talked to him at the end of the shift about his reliability since starting the new job. He tried to give me his typical song and I shut it down, and told him this is not a discussion. If he is late or calls in again, he will be fired. He stormed out of the office. I will have Vince write him a doc, and have it signed.
-Kelly seemed to be doing well in the beginning of the shift, but then started to just crash during the pop. I talked to her about consistency at the end of the shift, and will hopefully see some improvement.
-Annie was chipper, and held down the host stand well which allowed me to put more focus on people's sections.
-John was solid as the food runner, and helpful when he had free time.
Any VIP's in?
-John, he has really taken a liking to Annie so I guess he doesn't like all of our new hostesses.
Comps& Void Detail:
-Guest Changed Mind for a Taiyaki.
R&M needs:
-Victor came out and fixed the A/C again today. It was the capacitor again but a different unit. He said they will commonly pop in extreme heat. I asked if we should go ahead and change the one on the 3rd unit, and he said it looked good but unfortunately even brand new capacitors will pop in triple digit heat. It's part of the reason why A/C companies make so much money in Texas.
86'd items/ need more:
Friday PM Recap 7/14/17
Written By: Leary
LY Dinner Sales: 7799
Projected Sales : 8104 (-93) so close
TY Dinner Sales: 8011
+/- : +212, +3%
Dinner Covers: 265
Avg PPA: 30.23
Weather: Hot and sunny
Special events?:
Who worked:
Johnny, Ruthy, Renee, Krystin, Dusten Cl, Megan & Rachel H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was nice and busy Friday. Full and on a wait by 6. Hit an hour wait by 8. We dwindled down a couple of times, and came off the wait for a little around 10, but then had about 6 tables walk in. Stayed pretty much full until the end. Ticket times were mostly good. We had a couple longer tickets with rolls, but no real issues due to times. Most of the night went pretty smoothly despite the ac going out for a bit, and the servers getting a little cranky.
Had a 6 top get on the wait, and were told it would be 45 minutes and we would need the party complete before they could be sat. They agreed, but then continually checked in with Megan and kept trying to ask if they could be sat incomplete. I went out and spoke with them when their table was getting close to ready, and asked how far away their friends were. They told me 5 minutes. I said to just let us know and that their table will be ready by then. About 10 minutes later they closed out with John, and asked to have their name removed off the list. I tried to convince them to stay, but the guy said they didn't like our policies and we didn't need their business. I let him know we take reservations for larger parties for the future and wished him a good night.
Specials:
Nigiri Set- 17
Whole Aji- 2
Tako Poke- 11
3 Staff members that stood out (why/how):
-Hiroe's husband got burned and she has to take him to the burn unit in San Antonio tomorrow. She was able to get her night shift covered, but no one could pick up the AM shift.
-Beorn needs to tighten up a bit on the details. I had to re-wipe or reset tables after he was done with them. Keep an eye on him, and give him feedback. He's receptive and will correct issues, but it might take several reminders.
-Brennan was great as always.
-Megan & Rachel are super efficient at the host stand and work great together
-Krystin won the drink contest and Renee won the specials contest.
Any VIP's in?
-Lacey
-Abel & Jeanine
-Jason & Susan
-New Hostess, Kelly, came in with a friend
Comps& Void Detail:
-Bday Comp
-$15 Kome Bucks
-Kitchen Error for a slightly overcooked Gyoza
-Guest Changed Mind for a longhorn that they didn't want sauce on
-FNF for my old friend Lacey who came in pregnant
-FNF for Abel and Jeanine
-Emp Kome Bucks from Ruthy & Jonhny
R&M needs:
-The AC in the back Bs stopped working at one point tonight. I turned it off because it was blowing hot air. I left it off for about an hour and then turned it back on and it was working again so I'm guessing the condenser might have frozen up. I called Victor to see if he could come out here tomorrow morning. I will follow up with him in the morning. It's working for now, and I will turn it off overnight, but we should probably not push it too hard until it's serviced.
86'd items/ need more:
LY Dinner Sales: 7799
Projected Sales : 8104 (-93) so close
TY Dinner Sales: 8011
+/- : +212, +3%
Dinner Covers: 265
Avg PPA: 30.23
Weather: Hot and sunny
Special events?:
Who worked:
Johnny, Ruthy, Renee, Krystin, Dusten Cl, Megan & Rachel H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was nice and busy Friday. Full and on a wait by 6. Hit an hour wait by 8. We dwindled down a couple of times, and came off the wait for a little around 10, but then had about 6 tables walk in. Stayed pretty much full until the end. Ticket times were mostly good. We had a couple longer tickets with rolls, but no real issues due to times. Most of the night went pretty smoothly despite the ac going out for a bit, and the servers getting a little cranky.
Had a 6 top get on the wait, and were told it would be 45 minutes and we would need the party complete before they could be sat. They agreed, but then continually checked in with Megan and kept trying to ask if they could be sat incomplete. I went out and spoke with them when their table was getting close to ready, and asked how far away their friends were. They told me 5 minutes. I said to just let us know and that their table will be ready by then. About 10 minutes later they closed out with John, and asked to have their name removed off the list. I tried to convince them to stay, but the guy said they didn't like our policies and we didn't need their business. I let him know we take reservations for larger parties for the future and wished him a good night.
Specials:
Nigiri Set- 17
Whole Aji- 2
Tako Poke- 11
3 Staff members that stood out (why/how):
-Hiroe's husband got burned and she has to take him to the burn unit in San Antonio tomorrow. She was able to get her night shift covered, but no one could pick up the AM shift.
-Beorn needs to tighten up a bit on the details. I had to re-wipe or reset tables after he was done with them. Keep an eye on him, and give him feedback. He's receptive and will correct issues, but it might take several reminders.
-Brennan was great as always.
-Megan & Rachel are super efficient at the host stand and work great together
-Krystin won the drink contest and Renee won the specials contest.
Any VIP's in?
-Lacey
-Abel & Jeanine
-Jason & Susan
-New Hostess, Kelly, came in with a friend
Comps& Void Detail:
-Bday Comp
-$15 Kome Bucks
-Kitchen Error for a slightly overcooked Gyoza
-Guest Changed Mind for a longhorn that they didn't want sauce on
-FNF for my old friend Lacey who came in pregnant
-FNF for Abel and Jeanine
-Emp Kome Bucks from Ruthy & Jonhny
R&M needs:
-The AC in the back Bs stopped working at one point tonight. I turned it off because it was blowing hot air. I left it off for about an hour and then turned it back on and it was working again so I'm guessing the condenser might have frozen up. I called Victor to see if he could come out here tomorrow morning. I will follow up with him in the morning. It's working for now, and I will turn it off overnight, but we should probably not push it too hard until it's serviced.
86'd items/ need more:
Friday, July 14, 2017
Friday AM 7.14.17
Written By: Elizabeth
LY Lunch Sales: $2711
Projected Sales : $3018
TY Lunch Sales: $2717
+/- : 0% LY and -$301 PS
Lunch Covers: 143
Avg PPA: $19
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 0% !! Only comps were emp day off/mgr meal/boh meal & Kome bucks!!
Weather: Sunny and another hot texas summer day
Who worked: sophia, lindesey, john, clair cl, annie host, beorn sa, brennan fr
Flow of Business, Cuts and Ticket Times:
slow start to the day, picked up around noon, and almost went on a wait but then a ton of tables left, so we were just back to normal. But a little after 1pm we got a huge pop and went on a 15-20 minute wait. Lots of guests wanted drinks, which I fetched, but Annie made sure to voice her disappointment in not getting them herself. I told her it's really impossible to cocktail at lunch, since she is the only host. She said he understood.
Lunch slowed around 1:45 and I went down to 2 on. Clair and Sophia closed it out with maybe one more table.
3 Staff members that stood out (why/how):
-I overheard a conversation between Annie and a guest- the guest wanted to order a drink and she told them she was going to seat them soon, so if they could just wait. The first guest she said that to they asked again if they could just order a drink- I walked up at that point and took the order and got it for them in a snap- they were happy- and ended up waiting 15 minutes for their table...then another girl on the waitlist wanted a drink and she told them the same thing. I got the girl a drink and then went over to Annie and told her that regardless of how long the guest has to wait, we always oblige them in their request for a drink. She said "oh okay I've just heard conflicting answers from different managers" To which I replied, "I'm pretty sure we are all on the same page and no one would ever tell you that a guest can't order a drink while they wait. So always get an order. You may not be able to make it, but a manager will, and if you seat them in that time the drinks will be delivered to the table. So the answer is always yes, you can order a drink" She was quiet after that.
-Sophia had a challanging table of two grumpy guys, who were very vocal about how they only eat the highest quality sushi and if we served any raw fish to them it better be of the best quality. She was a little nervous at first, but once they had the sake toro they changed their tune and turned their attitude around. Sophia didn't let it phase her one bit and took great care of them.
Any VIP's in?
Som Rob and a friend
Derek
Solo old dude who sits at S1
Leslie and a dude
Comps& Void Detail:
ANA
Kome bucks for sophia's lunch
Emp day off for Derek
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2711
Projected Sales : $3018
TY Lunch Sales: $2717
+/- : 0% LY and -$301 PS
Lunch Covers: 143
Avg PPA: $19
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 0% !! Only comps were emp day off/mgr meal/boh meal & Kome bucks!!
Weather: Sunny and another hot texas summer day
Who worked: sophia, lindesey, john, clair cl, annie host, beorn sa, brennan fr
Flow of Business, Cuts and Ticket Times:
slow start to the day, picked up around noon, and almost went on a wait but then a ton of tables left, so we were just back to normal. But a little after 1pm we got a huge pop and went on a 15-20 minute wait. Lots of guests wanted drinks, which I fetched, but Annie made sure to voice her disappointment in not getting them herself. I told her it's really impossible to cocktail at lunch, since she is the only host. She said he understood.
Lunch slowed around 1:45 and I went down to 2 on. Clair and Sophia closed it out with maybe one more table.
3 Staff members that stood out (why/how):
-I overheard a conversation between Annie and a guest- the guest wanted to order a drink and she told them she was going to seat them soon, so if they could just wait. The first guest she said that to they asked again if they could just order a drink- I walked up at that point and took the order and got it for them in a snap- they were happy- and ended up waiting 15 minutes for their table...then another girl on the waitlist wanted a drink and she told them the same thing. I got the girl a drink and then went over to Annie and told her that regardless of how long the guest has to wait, we always oblige them in their request for a drink. She said "oh okay I've just heard conflicting answers from different managers" To which I replied, "I'm pretty sure we are all on the same page and no one would ever tell you that a guest can't order a drink while they wait. So always get an order. You may not be able to make it, but a manager will, and if you seat them in that time the drinks will be delivered to the table. So the answer is always yes, you can order a drink" She was quiet after that.
-Sophia had a challanging table of two grumpy guys, who were very vocal about how they only eat the highest quality sushi and if we served any raw fish to them it better be of the best quality. She was a little nervous at first, but once they had the sake toro they changed their tune and turned their attitude around. Sophia didn't let it phase her one bit and took great care of them.
Any VIP's in?
Som Rob and a friend
Derek
Solo old dude who sits at S1
Leslie and a dude
Comps& Void Detail:
ANA
Kome bucks for sophia's lunch
Emp day off for Derek
R&M needs:
86'd items/ need more:
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