Friday PM Recap 7/14/17

Written By: Leary

LY Dinner Sales:  7799
Projected Sales :  8104 (-93) so close
TY Dinner Sales:  8011
+/- :  +212, +3%
Dinner Covers:  265
Avg PPA:  30.23

Weather: Hot and sunny

Special events?:

Who worked:
Johnny, Ruthy, Renee, Krystin, Dusten Cl, Megan & Rachel H, Brennan FR, Beorn SA

Flow of Business, Cuts and Ticket Times:
It was nice and busy Friday. Full and on a wait by 6. Hit an hour wait by 8. We dwindled down a couple of times, and came off the wait for a little around 10, but then had about 6 tables walk in. Stayed pretty much full until the end. Ticket times were mostly good. We had a couple longer tickets with rolls, but no real issues due to times. Most of the night went pretty smoothly despite the ac going out for a bit, and the servers getting a little cranky.

Had a 6 top get on the wait, and were told it would be 45 minutes and we would need the party complete before they could be sat. They agreed, but then continually checked in with Megan and kept trying to ask if they could be sat incomplete. I went out and spoke with them when their table was getting close to ready, and asked how far away their friends were. They told me 5 minutes. I said to just let us know and that their table will be ready by then. About 10 minutes later they closed out with John, and asked to have their name removed off the list. I tried to convince them to stay, but the guy said they didn't like our policies and we didn't need their business. I let him know we take reservations for larger parties  for the future and wished him a good night.

Specials:
Nigiri Set- 17
Whole Aji- 2
Tako Poke- 11

3 Staff members that stood out (why/how):
-Hiroe's husband got burned and she has to take him to the burn unit in San Antonio tomorrow. She was able to get her night shift covered, but no one could pick up the AM shift.
-Beorn needs to tighten up a bit on the details. I had to re-wipe or reset tables after he was done with them. Keep an eye on him, and give him feedback. He's receptive and will correct issues, but it might take several reminders.
-Brennan was great as always.
-Megan & Rachel are super efficient at the host stand and work great together
-Krystin won the drink contest and Renee won the specials contest.  

Any VIP's in?
-Lacey
-Abel & Jeanine
-Jason & Susan
-New Hostess, Kelly, came in with a friend

Comps& Void Detail:
-Bday Comp
-$15 Kome Bucks
-Kitchen Error for a slightly overcooked Gyoza
-Guest Changed Mind for a longhorn that they didn't want sauce on
-FNF for my old friend Lacey who came in pregnant
-FNF for Abel and Jeanine
-Emp Kome Bucks from Ruthy & Jonhny

R&M needs:
-The AC in the back Bs stopped working at one point tonight. I turned it off because it was blowing hot air. I left it off for about an hour and then turned it back on and it was working again so I'm guessing the condenser might have frozen up. I called Victor to see if he could come out here tomorrow morning. I will follow up with him in the morning. It's working for now, and I will turn it off overnight, but we should probably not push it too hard until it's serviced.  

86'd items/ need more: