Thursday PM Recap 7/27/17

Written By: Chelsea

LY Dinner Sales: $5220
Projected Sales : $5843
TY Dinner Sales: $6116
+/- : 17% over LY and $273 over PS
Dinner Covers: 224 (exact same as last night?!)
Avg PPA: $27.30

Weather: another warm one.

Special events?: none

Who worked: Sophia, Kelly, Cindy, Ruthy, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.

Flow of Business, Cuts and Ticket Times: Interesting day. An earlier pop than usual, similar to last night, it sounds like. A few walk in large parties early on, a 7 top that went in the party room, a 6 top that went in the dining room, and a 8 top that kept changing from a 8 top to a 5 top to a 6 top, all while on the wait. Wait hung around 45m most of the night. We went off the wait at 9:15, went 3 on and cut Alyssa and Kelly then as well, but then there was another small handful of tables coming in. Went 2 on at 9:30 to close. Ticket times were actually overall good despite it being a hectic and rushed day.

The 8pm reso called and said they were only going to be 5. When Kelly explained the that they would be sat in the dining room/charged the cancellation fee, they decided to cancel for the evening, so we cancelled it on Resy. By this point, the 8/5/6 top was a solid 6, so we put them in the party room.

At one point in the early evening, a kid wasn't feeling good and rushed outside and threw up not far from the front door. Kelly said no one on the patio hardly even noticed, and she and Beorn went out and hosed it down really quickly.

Specials: Mabo Tofu - 3, Whole Aji - 1

3 Staff members that stood out (why/how):

- Annie tried to be helpful by taking drink orders for Alyssa at the host stand, and then bringing them back to her while she was in the server station making other orders. I helped Alyssa make several of these orders while she rang them in, but after 3-4 of these occurrences, I had Annie stop taking orders at the host stand, and let Alyssa get a chance to come out and take the orders herself so she could catch up and also know where to take the drinks instead of having to ask Annie every time she came out. Alyssa got a little frazzled during this time, but as soon as the faceless one-off orders stopped coming back, she was able to catch her stride and get back on track. I let Annie know that it is okay to take an order or two of any overly persistent guests, and hold it at the host stand until the cocktail server comes back out, but that it's nearly impossible for the cocktail server to catch up when random cards with orders and cards are shoved in her face while she's trying to make other orders. I know both are working tomorrow night, so let's keep an eye on them. Annie also came over and let me know that she "somehow" saw that her dad had called her phone 4 times, and asked to call him back cause there was a family emergency. I came over to the host stand and she had her phone in the lower basket, facing up. I asked if she let Leary know about the family emergency and if he ok'd her having her phone there, and she said no, but also seemed unaware that she's not allowed to have her phone there at the stand. I took her for her word and let her call her dad but asked her to put the phone in her purse for the rest of the shift, and for all future shifts, and that she would be written up if it was seen in the host stand again. Please keep an eye out for this as well.

- Beorn needed some detail points today as well. He was moving too fast with a tray full of dishes, and rushed back in to the server station, even though the hosts were walking folks to their table, and he cut the guests off. Made sure to ask him to slow down and allow guests to always go first, whether it's going to and from a table, the front door, or the bathroom. Toward the end of the shift, around 9:35, I was walking to A1 and A2 to pick up a couple dishes, as they were both recently up. I heard him behind me say "I see it, I see it" to get to the tables after me since I was picking up the dishes. However, I took those glasses back and did a couple other things, and then Annie was seating B3 which was empty but otherwise the Bs were full, and Ruthy hadn't gotten any additional tables in her section since cuts. I looked over, and A1 and A2 were still not reset, almost 5-10 minutes later. I asked Beorn why he didn't reset them, and he said he didn't see them. It was very weird.

- Eli was hanging out at the host stand for a little while on the way back from the bathroom, and I walked by once and let it go, but when I came back a few minutes later, he was still there. I stopped to ask what was up, and he was just like "Ugh, I'm so tired. I haven't slept in like two days." then went back to the kitchen. Saw him strolling around on the sidewalk just past the patio later in the night, but was too busy to chase him down to get him to get back on task.

Any VIP's in? James and Ingrid, Owners of the Grand, True and a friend, Sophia's boss from Stubb's.

Comps& Void Detail: Birthday Fried Ice Cream, Kome Bucks from the owners of the Grand, FNF pieces to Sophia's boss, Spill Rose GL

R&M needs: nothing really, just that there was a cockroach that hobbled its sad way in to the dining room after close when the restaurant was empty. Not sure where it came from, but it looked like it had recently eaten some poison and was on its way out. Hope it was the last of them.

86'd items/ need more: kaki, toro, king salmon, usu